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authorbarnboy%trilobyte.net <>2008-04-04 13:45:52 +0200
committerbarnboy%trilobyte.net <>2008-04-04 13:45:52 +0200
commite5b9f4fac1e56c36d72304c313432dc34edd80c9 (patch)
treee750545dddb07577ecc5244fb4eacabbf0cb02c4 /docs/en
parent7016a5a014f8d3c87a4bdf7d1ad8286bc06a9193 (diff)
downloadbugzilla-e5b9f4fac1e56c36d72304c313432dc34edd80c9.tar.gz
bugzilla-e5b9f4fac1e56c36d72304c313432dc34edd80c9.tar.xz
Updated Bugzilla Guide and README to fix bug 76156, bug 76841, and bug 26242.
The README is now gutted, pointers to Guide. Also some new sections added, old ones fixed, and notes appended to deprecated sections I've not yet had the heart to remove.
Diffstat (limited to 'docs/en')
-rw-r--r--docs/en/xml/Bugzilla-Guide.xml272
-rw-r--r--docs/en/xml/about.xml461
-rw-r--r--docs/en/xml/administration.xml4532
-rw-r--r--docs/en/xml/installation.xml3320
-rw-r--r--docs/en/xml/integration.xml141
-rw-r--r--docs/en/xml/patches.xml290
-rw-r--r--docs/en/xml/using.xml2654
7 files changed, 3810 insertions, 7860 deletions
diff --git a/docs/en/xml/Bugzilla-Guide.xml b/docs/en/xml/Bugzilla-Guide.xml
index e9650c7cb..9334472af 100644
--- a/docs/en/xml/Bugzilla-Guide.xml
+++ b/docs/en/xml/Bugzilla-Guide.xml
@@ -1,120 +1,128 @@
-<?xml version="1.0"?>
-<!DOCTYPE book PUBLIC "-//OASIS//DTD DocBook XML V4.1.2//EN"
- "http://www.oasis-open.org/docbook/xml/4.1.2/docbookx.dtd" [
- <!ENTITY % myents SYSTEM "bugzilla.ent">
- %myents;
+<!DOCTYPE BOOK PUBLIC "-//OASIS//DTD DocBook V4.1//EN" [
<!-- Include macros -->
-<!ENTITY about SYSTEM "about.xml">
-<!ENTITY conventions SYSTEM "conventions.xml">
-<!ENTITY doc-index SYSTEM "index.xml">
-<!ENTITY gfdl SYSTEM "gfdl.xml">
-<!ENTITY glossary SYSTEM "glossary.xml">
-<!ENTITY installation SYSTEM "installation.xml">
-<!ENTITY administration SYSTEM "administration.xml">
-<!ENTITY security SYSTEM "security.xml">
-<!ENTITY using SYSTEM "using.xml">
-<!ENTITY integration SYSTEM "integration.xml">
-<!ENTITY index SYSTEM "index.xml">
-<!ENTITY customization SYSTEM "customization.xml">
-<!ENTITY troubleshooting SYSTEM "troubleshooting.xml">
-<!ENTITY patches SYSTEM "patches.xml">
-<!ENTITY introduction SYSTEM "introduction.xml">
-<!ENTITY modules SYSTEM "modules.xml">
-
-<!-- Things to change for a stable release:
- * bz-ver to current stable
- * bz-nexver to next stable
- * bz-date to the release date
- * landfillbase to the branch install
- * Remove the BZ-DEVEL comments
- - COMPILE DOCS AND CHECKIN -
- Also, tag and tarball before completing
- * bz-ver to devel version
-
- For a devel release, simple bump bz-ver and bz-date
--->
+<!ENTITY about SYSTEM "about.sgml">
+<!ENTITY conventions SYSTEM "conventions.sgml">
+<!ENTITY doc-index SYSTEM "index.sgml">
+<!ENTITY faq SYSTEM "faq.sgml">
+<!ENTITY gfdl SYSTEM "gfdl.sgml">
+<!ENTITY glossary SYSTEM "glossary.sgml">
+<!ENTITY installation SYSTEM "installation.sgml">
+<!ENTITY administration SYSTEM "administration.sgml">
+<!ENTITY using SYSTEM "using.sgml">
+<!ENTITY integration SYSTEM "integration.sgml">
+<!ENTITY future SYSTEM "future.sgml">
+<!ENTITY index SYSTEM "index.sgml">
+<!ENTITY database SYSTEM "database.sgml">
+<!ENTITY patches SYSTEM "patches.sgml">
+<!ENTITY variants SYSTEM "variants.sgml">
+<!ENTITY requiredsoftware SYSTEM "requiredsoftware.sgml">
-<!ENTITY bz-ver "3.1.3">
-<!ENTITY bz-nextver "3.2">
-<!ENTITY bz-date "2008-02-01">
-<!ENTITY current-year "2008">
+]>
-<!ENTITY landfillbase "http://landfill.bugzilla.org/bugzilla-tip/">
-<!ENTITY bz "http://www.bugzilla.org/">
-<!ENTITY bzg-bugs "<ulink url='https://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla&amp;component=Documentation'>Bugzilla Documentation</ulink>">
-<!ENTITY mysql "http://www.mysql.com/">
+<!-- Coding standards for this document
-<!ENTITY min-perl-ver "5.8.1">
-]>
+1. Preface new or modified sections with a comment stating who
+ modified it and when; please also use the "authorinitials" tag.
+2. There is no "two".
-<!-- Coding standards for this document
+3. Other than the GFDL, please use the "section" tag instead of "sect1", "sect2", etc.
+
+4. Use Entities to include files for new chapters in Bugzilla-Guide.sgml.
+
+5. Ensure all documents compile cleanly to HTML after modification.
+ The errors "DTD Declaration not allowed here" and "DTDDECL catalog types not supported"
+ are normal errors to be expected when compiling the whole guide.
+
+6. Try to index important terms wherever possible.
+
+7. Follow coding standards at http://www.linuxdoc.org.
+
+8. All tags should be lowercase (needsfix)
-* Other than the GFDL, please use the "section" tag instead of "sect1",
- "sect2", etc.
-* Use Entities to include files for new chapters in Bugzilla-Guide.xml.
-* Try to use Entities for frequently-used passages of text as well.
-* Ensure all documents compile cleanly to HTML after modification.
- The warning, "DTDDECL catalog types not supported" is normal.
-* Try to index important terms wherever possible.
-* Use "glossterm" whenever you introduce a new term.
-* Follow coding standards at http://www.tldp.org, and
- check out the KDE guidelines (they are nice, too)
- http://i18n.kde.org/doc/markup.html
-* All tags should be lowercase.
-* Please use sensible spacing. The comments at the very end of each
- file define reasonable defaults for PSGML mode in EMACS.
-* Double-indent tags, use double spacing whenever possible, and
- try to avoid clutter and feel free to waste space in the code to make it
- more readable.
+9. Code being submitted for review should use the
+"review" tag. Documentation on this is available at
+http://www.linuxdoc.org/LDP/LDP-Author-Guide/tools-hints.html
+ under section 4.9.4, "Making notes on the text while it's being written".
+
+10. Please use sensible spacing. The comments at the very end of each Guide
+ file define reasonable defaults for PSGML mode in EMACS.
+ Double-indent tags, use double spacing whenever possible,
+ try to avoid clutter and feel free to waste space in the code to make it more readable.
-->
-<book id="index">
+<BOOK ID="index">
<!-- Header -->
- <bookinfo>
- <title>The Bugzilla Guide - &bz-ver;
- <!-- BZ-DEVEL -->Development <!-- /BZ-DEVEL -->
- Release</title>
-
- <authorgroup>
- <corpauthor>The Bugzilla Team</corpauthor>
- </authorgroup>
-
- <pubdate>&bz-date;</pubdate>
-
- <abstract>
- <para>
- This is the documentation for Bugzilla, a
- bug-tracking system from mozilla.org.
- Bugzilla is an enterprise-class piece of software
- that tracks millions of bugs and issues for hundreds of
- organizations around the world.
- </para>
-
- <para>
- The most current version of this document can always be found on the
- <ulink url="http://www.bugzilla.org/docs/">Bugzilla
- Documentation Page</ulink>.
- </para>
-
- </abstract>
-
- <keywordset>
- <keyword>Bugzilla</keyword>
- <keyword>Guide</keyword>
- <keyword>installation</keyword>
- <keyword>FAQ</keyword>
- <keyword>administration</keyword>
- <keyword>integration</keyword>
- <keyword>MySQL</keyword>
- <keyword>Mozilla</keyword>
- <keyword>webtools</keyword>
- </keywordset>
- </bookinfo>
+ <BOOKINFO>
+ <TITLE>The Bugzilla Guide</TITLE>
+ <PUBDATE>v2.12.0, 24 April 2001</PUBDATE>
+ <AUTHOR>
+ <FIRSTNAME>Matthew</FIRSTNAME>
+ <OTHERNAME>P.</OTHERNAME>
+ <SURNAME>Barnson</SURNAME>
+ <affiliation>
+ <address><email>barnboy@trilobyte.net</email></address>
+ </affiliation>
+ </AUTHOR>
+
+ <ABSTRACT>
+ <PARA>This is the documentation for Bugzilla, the Mozilla bug-tracking system.</PARA>
+ </ABSTRACT>
+
+ <REVHISTORY>
+ <REVISION>
+ <REVNUMBER>v2.11</REVNUMBER>
+ <DATE>20 December 2000</DATE>
+ <AUTHORINITIALS>MPB</AUTHORINITIALS>
+ <REVREMARK>Converted the README, FAQ, and DATABASE information into SGML
+ docbook format.</REVREMARK>
+ </REVISION>
+
+ <revision>
+ <revnumber>2.11.1</revnumber>
+ <date>06 March 2001</date>
+ <authorinitials>MPB</authorinitials>
+ <revremark>
+ Took way too long to revise this for 2.12 release.
+ Updated FAQ to use qandaset tags instead of literallayout,
+ cleaned up administration section, added User Guide section,
+ miscellaneous FAQ updates and third-party integration information.
+ From this point on all new tags are lowercase in preparation for the
+ 2.13 release of the Guide in XML format instead of SGML.
+ </revremark>
+ </revision>
+
+ <revision>
+ <revnumber>2.12.0</revnumber>
+ <date>24 April 2001</date>
+ <authorinitials>MPB</authorinitials>
+ <revremark>
+ Things fixed this release: Elaborated on queryhelp interface, added FAQ regarding
+ moving bugs from one keyword to another, clarified possible problems with the Landfill
+ tutorial, fixed a boatload of typos and unclear sentence structures. Incorporated the
+ README into the UNIX installation section, and changed the README to indicate the deprecated
+ status. Things I know need work: Used "simplelist" a lot, where I should have used
+ "procedure" to tag things. Need to lowercase all tags to be XML compliant.
+ </revremark>
+ </revision>
+ </REVHISTORY>
+
+ <KEYWORDSET>
+ <KEYWORD>Bugzilla</KEYWORD>
+ <KEYWORD>Guide</KEYWORD>
+ <KEYWORD>installation</KEYWORD>
+ <KEYWORD>FAQ</KEYWORD>
+ <KEYWORD>administration</KEYWORD>
+ <KEYWORD>integration</KEYWORD>
+ <KEYWORD>MySQL</KEYWORD>
+ <KEYWORD>Mozilla</KEYWORD>
+ <KEYWORD>webtools</KEYWORD>
+ </KEYWORDSET>
+ </BOOKINFO>
<!-- About This Guide -->
&about;
@@ -125,25 +133,31 @@
<!-- Administering Bugzilla -->
&administration;
-<!-- Securing Bugzilla -->
-&security;
-
<!-- Using Bugzilla -->
&using;
-<!-- Customizing Bugzilla -->
-&customization;
+<!-- Integrating Bugzilla with Third-Party Tools -->
+&integration;
+
+<!-- The Future of Bugzilla -->
+&future;
+
+<!-- Appendix: The Frequently Asked Questions -->
+&faq;
+
+<!-- Appendix: Required Bugzilla Software Links -->
+&requiredsoftware
-<!-- Appendix: Troubleshooting -->
-&troubleshooting;
+<!-- Appendix: The Database Schema -->
+&database;
+
+<!-- Appendix: Major Bugzilla Variants -->
+&variants;
<!-- Appendix: Custom Patches -->
&patches;
-<!-- Appendix: Manually Installing Perl Modules -->
-&modules;
-
-<!-- Appendix: GNU Free Documentation License -->
+<!-- Appendix: The GNU Free Documentation License -->
&gfdl;
<!-- Glossary -->
@@ -152,27 +166,31 @@
<!-- Index -->
&index;
-
-</book>
+</BOOK>
<!-- Keep this comment at the end of the file
Local variables:
mode: sgml
-sgml-always-quote-attributes:t
-sgml-auto-insert-required-elements:t
-sgml-balanced-tag-edit:t
-sgml-exposed-tags:nil
+sgml-omittag:t
+sgml-shorttag:t
+sgml-namecase-general:t
sgml-general-insert-case:lower
-sgml-indent-data:t
+sgml-minimize-attributes:nil
+sgml-always-quote-attributes:t
sgml-indent-step:2
+sgml-indent-data:t
+sgml-parent-document:nil
+sgml-exposed-tags:nil
sgml-local-catalogs:nil
sgml-local-ecat-files:nil
-sgml-minimize-attributes:nil
-sgml-namecase-general:t
-sgml-omittag:t
-sgml-parent-document:("Bugzilla-Guide.xml" "book" "chapter")
-sgml-shorttag:t
-sgml-tag-region-if-active:t
End:
-->
+
+
+
+
+
+
+
+
diff --git a/docs/en/xml/about.xml b/docs/en/xml/about.xml
index 2594e873f..d1b56cfdb 100644
--- a/docs/en/xml/about.xml
+++ b/docs/en/xml/about.xml
@@ -1,243 +1,242 @@
-<!-- <!DOCTYPE chapter PUBLIC "-//OASIS//DTD DocBook V4.1//EN" [
-<!ENTITY conventions SYSTEM "conventions.xml"> ] > -->
-<!-- $Id: about.xml,v 1.1 2008/04/03 19:05:43 lpsolit%gmail.com Exp $ -->
-
-<chapter id="about">
-<title>About This Guide</title>
-
- <section id="copyright">
- <title>Copyright Information</title>
-
- <para>This document is copyright (c) 2000-&current-year; by the various
- Bugzilla contributors who wrote it.</para>
-
- <blockquote>
- <para>
- Permission is granted to copy, distribute and/or modify this
- document under the terms of the GNU Free Documentation
- License, Version 1.1 or any later version published by the
- Free Software Foundation; with no Invariant Sections, no
- Front-Cover Texts, and with no Back-Cover Texts. A copy of
- the license is included in <xref linkend="gfdl"/>.
- </para>
- </blockquote>
- <para>
- If you have any questions regarding this document, its
- copyright, or publishing this document in non-electronic form,
- please contact the Bugzilla Team.
- </para>
- </section>
-
- <section id="disclaimer">
- <title>Disclaimer</title>
- <para>
+<!DOCTYPE chapter PUBLIC "-//OASIS//DTD DocBook V4.1//EN" [
+<!ENTITY conventions SYSTEM "conventions.sgml"> ] >
+
+<CHAPTER ID="about">
+<TITLE>About This Guide</TITLE>
+
+ <SECTION ID="aboutthisguide">
+ <TITLE>Purpose and Scope of this Guide</TITLE>
+ <PARA>
+ This document was started on September 17, 2000
+ by Matthew P. Barnson after a great deal of procrastination updating the Bugzilla FAQ,
+ which I left untouched for nearly half a year.
+ After numerous complete rewrites and reformatting, it is the document you see today.
+ </PARA>
+ <PARA>
+ Despite the lack of updates, Bugzilla is simply the best piece of bug-tracking software
+ the world has ever seen. This document is intended to be the comprehensive guide to
+ the installation, administration, maintenance, and use of the Bugzilla bug-tracking system.
+ </PARA>
+ <PARA>
+ This release of the Bugzilla Guide is the <EMPHASIS>2.11</EMPHASIS> release.
+ It is so named that it may match the current version of Bugzilla.
+ The numbering tradition stems from that used for many free software projects,
+ in which <EMPHASIS>even-numbered</EMPHASIS> point releases (1.2, 1.14, etc.)
+ are considered "stable releases", intended for public consumption; on the other
+ hand, <EMPHASIS>odd-numbered</EMPHASIS> point releases (1.3, 2.09, etc.)
+ are considered unstable <EMPHASIS>development</EMPHASIS> releases intended
+ for advanced users, systems administrators, developers, and those who enjoy
+ a lot of pain.
+ </PARA>
+ <PARA>
+ Newer revisions of the Bugzilla Guide will follow the numbering conventions of
+ the main-tree Bugzilla releases, available at
+ <ULINK URL="http://www.mozilla.org/bugs/source.html">Mozilla.org</ULINK>, with
+ the exception that intermediate releases will have a minor revision number
+ following a period. For instance, if the current version of Bugzilla is 4.2,
+ the current "stable" version of the Bugzilla guide, in, say, it's fifth revision,
+ would be numbered "4.2.5". Got it? Good.
+ </PARA>
+ <PARA>
+ I wrote this in response to the enormous demand for decent Bugzilla documentation.
+ I have incorporated instructions from the Bugzilla README, Frequently Asked Questions,
+ Database Schema Document, and various mailing lists to create it.
+ Chances are, there are glaring errors in this documentation; please contact
+ <EMAIL>barnboy@trilobyte.net</EMAIL> to correct them.
+ </PARA>
+ </SECTION>
+
+ <SECTION ID="copyright">
+ <TITLE>Copyright Information</TITLE>
+ <BLOCKQUOTE>
+ <ATTRIBUTION>Copyright (c) 2000-2001 Matthew P. Barnson</ATTRIBUTION>
+ <PARA>
+ Permission is granted to copy, distribute and/or modify this document under thei
+ terms of the GNU Free Documentation License, Version 1.1 or any later version published
+ by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and
+ with no Back-Cover Texts. A copy of the license is included in the section entitled
+ "GNU Free Documentation LIcense".
+ </PARA>
+ </BLOCKQUOTE>
+ <PARA>
+ If you have any questions regarding this document, its' copyright, or publishing this
+ document in non-electronic form, please contact <EMAIL>barnboy@trilobyte.net</EMAIL>
+ </PARA>
+ </SECTION>
+
+ <SECTION ID="disclaimer">
+ <TITLE>Disclaimer</TITLE>
+ <PARA>
No liability for the contents of this document can be accepted.
- Follow the instructions herein at your own risk.
- This document may contain errors
- and inaccuracies that may damage your system, cause your partner
- to leave you, your boss to fire you, your cats to
- pee on your furniture and clothing, and global thermonuclear
- war. Proceed with caution.
- </para>
- <para>
- Naming of particular products or brands should not be seen as
- endorsements, with the exception of the term "GNU/Linux". We
- wholeheartedly endorse the use of GNU/Linux; it is an extremely
- versatile, stable,
- and robust operating system that offers an ideal operating
- environment for Bugzilla.
- </para>
- <para>
- Although the Bugzilla development team has taken great care to
- ensure that all exploitable bugs have been fixed, security holes surely
- exist in any piece of code. Great care should be taken both in
- the installation and usage of this software. The Bugzilla development
- team members assume no liability for your use of Bugzilla. You have
- the source code, and are responsible for auditing it yourself to ensure
- your security needs are met.
- </para>
- </section>
+ Use the concepts, examples, and other content at your own risk.
+ As this is a new edition of this document, there may be errors
+ and inaccuracies that may damage your system. Use of this document
+ may cause your girlfriend to leave you, your cats to pee on your
+ furniture and clothing, your computer to cease functioning, your
+ boss to fire you, and global thermonuclear war. Proceed with caution.
+ </PARA>
+ <PARA>
+ All copyrights are held by their respective owners, unless specifically
+ noted otherwise. Use of a term in this document should not be regarded
+ as affecting the validity of any trademark or service mark.
+ In particular, I like to put down Microsoft(tm). Live with it.
+ </PARA>
+ <PARA>
+ Naming of particular products or brands should not be seen as endorsements,
+ with the exception of the term "GNU/Linux".
+ Use GNU/Linux. Love it. Bathe with it. It is life and happiness.
+ I endorse it wholeheartedly and encourage you to do the same.
+ </PARA>
+ <PARA>
+ You are strongly recommended to make a backup of your system before
+ installing Bugzilla and at regular intervals thereafter. Heaven knows
+ it's saved my bacon time after time; if you implement any suggestion in
+ this Guide, implement this one!
+ </PARA>
+ <PARA>
+ Bugzilla has not undergone a complete security review.
+ Security holes probably exist in the code.
+ Great care should be taken both in the installation and usage of this software.
+ Carefully consider the implications of installing other network services with Bugzilla.
+ </PARA>
+ </SECTION>
<!-- Section 2: New Versions -->
- <section id="newversions">
- <title>New Versions</title>
- <para>
- This is the &bz-ver; version of The Bugzilla Guide. It is so named
- to match the current version of Bugzilla.
- <!-- BZ-DEVEL --> This version of the guide, like its associated Bugzilla version, is a
- development version.<!-- /BZ-DEVEL -->
- </para>
- <para>
- The latest version of this guide can always be found at <ulink
- url="http://www.bugzilla.org"/>, or checked out via CVS by
- following the <ulink url="http://www.mozilla.org/cvs.html">Mozilla
- CVS</ulink> instructions and check out the
- <filename>mozilla/webtools/bugzilla/docs/</filename>
- subtree. However, you should read the version
- which came with the Bugzilla release you are using.
- </para>
- <para>
- The Bugzilla Guide, or a section of it, is also available in
- the following languages:
- <ulink url="http://www.traduc.org/docs/guides/lecture/bugzilla/">French</ulink>,
- <ulink url="http://bugzilla-de.sourceforge.net/docs/html/">German</ulink>,
- <ulink url="http://www.bugzilla.jp/docs/2.18/">Japanese</ulink>.
- Note that these may be outdated or not up to date.
- </para>
-
- <para>
- In addition, there are Bugzilla template localization projects in
- the following languages. They may have translated documentation
- available:
- <ulink url="http://sourceforge.net/projects/bugzilla-ar/">Arabic</ulink>,
- <ulink url="http://sourceforge.net/projects/bugzilla-be/">Belarusian</ulink>,
- <ulink url="http://openfmi.net/projects/mozilla-bg/">Bulgarian</ulink>,
- <ulink url="http://sourceforge.net/projects/bugzilla-br/">Brazilian Portuguese</ulink>,
- <ulink url="http://sourceforge.net/projects/bugzilla-cn/">Chinese</ulink>,
- <ulink url="http://sourceforge.net/projects/bugzilla-fr/">French</ulink>,
- <ulink url="http://germzilla.ganderbay.net/">German</ulink>,
- <ulink url="http://sourceforge.net/projects/bugzilla-it/">Italian</ulink>,
- <ulink url="http://www.bugzilla.jp/about/jp.html">Japanese</ulink>,
- <ulink url="http://sourceforge.net/projects/bugzilla-kr/">Korean</ulink>,
- <ulink url="http://sourceforge.net/projects/bugzilla-ru/">Russian</ulink> and
- <ulink url="http://sourceforge.net/projects/bugzilla-es/">Spanish</ulink>.
- </para>
-
- <para>
- If you would like to volunteer to translate the Guide into additional
- languages, please contact
- <ulink url="mailto:justdave@bugzilla.org">Dave Miller</ulink>.
- </para>
- </section>
-
- <section id="credits">
- <title>Credits</title>
- <para>
- The people listed below have made enormous contributions to the
- creation of this Guide, through their writing, dedicated hacking efforts,
- numerous e-mail and IRC support sessions, and overall excellent
- contribution to the Bugzilla community:
- </para>
-
- <!-- TODO: This is evil... there has to be a valid way to get this look -->
- <variablelist>
- <varlistentry>
- <term>Matthew P. Barnson <email>mbarnson@sisna.com</email></term>
- <listitem>
- <para>for the Herculean task of pulling together the Bugzilla Guide
- and shepherding it to 2.14.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>Terry Weissman <email>terry@mozilla.org</email></term>
- <listitem>
- <para>for initially writing Bugzilla and creating the README upon
- which the UNIX installation documentation is largely based.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>Tara Hernandez <email>tara@tequilarists.org</email></term>
- <listitem>
- <para>for keeping Bugzilla development going strong after Terry left
- mozilla.org and for running landfill.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>Dave Lawrence <email>dkl@redhat.com</email></term>
- <listitem>
- <para>for providing insight into the key differences between Red
- Hat's customized Bugzilla.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>Dawn Endico <email>endico@mozilla.org</email></term>
- <listitem>
- <para>for being a hacker extraordinaire and putting up with Matthew's
- incessant questions and arguments on irc.mozilla.org in #mozwebtools
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>Jacob Steenhagen <email>jake@bugzilla.org</email></term>
- <listitem>
- <para>for taking over documentation during the 2.17 development
- period.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>Dave Miller <email>justdave@bugzilla.org</email></term>
- <listitem>
- <para>for taking over as project lead when Tara stepped down and
- continually pushing for the documentation to be the best it can be.
- </para>
- </listitem>
- </varlistentry>
-
- </variablelist>
-
-
- <para>
- Thanks also go to the following people for significant contributions
- to this documentation:
- <simplelist type="inline">
- <member>Kevin Brannen</member>
- <member>Vlad Dascalu</member>
- <member>Ben FrantzDale</member>
- <member>Eric Hanson</member>
- <member>Zach Lipton</member>
- <member>Gervase Markham</member>
- <member>Andrew Pearson</member>
- <member>Joe Robins</member>
- <member>Spencer Smith</member>
- <member>Ron Teitelbaum</member>
- <member>Shane Travis</member>
- <member>Martin Wulffeld</member>
- </simplelist>.
- </para>
-
- <para>
- Also, thanks are due to the members of the
- <ulink url="news://news.mozilla.org/mozilla.support.bugzilla">
- mozilla.support.bugzilla</ulink>
- newsgroup (and its predecessor, netscape.public.mozilla.webtools).
- Without your discussions, insight, suggestions, and patches,
- this could never have happened.
- </para>
- </section>
+ <SECTION ID="newversions">
+ <TITLE>New Versions</TITLE>
+ <PARA>
+ This is the initial release of the Bugzilla Guide.
+ </PARA>
+ <PARA>
+ This document can be found in the following places:
+ </PARA>
+ <PARA>
+ <ITEMIZEDLIST>
+ <LISTITEM>
+ <PARA>
+ <ULINK URL="http://www.trilobyte.net/barnsons/">TriloBYTE</ULINK>
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ <ULINK URL="http://www.mozilla.org/projects/bugzilla/">Mozilla.org</ULINK>
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ <ULINK URL="http://www.linuxdoc.org/">The Linux Documentation Project</ULINK>
+ </PARA>
+ </LISTITEM>
+ </ITEMIZEDLIST>
+ </PARA>
+ <PARA>
+ The latest version of this document can be checked out via CVS.
+ Please follow the instructions available at
+ <ULINK URL="http://www.mozilla.org/cvs.html">the Mozilla CVS page</ULINK>,
+ and check out the mozilla/webtools/bugzilla/docs/ branch.
+ </PARA>
+ </SECTION>
+
+ <SECTION ID="credits">
+ <TITLE>Credits</TITLE>
+ <PARA>
+ The people listed below have made enormous contributions to the creation
+ of this Guide, through their dedicated hacking efforts,
+ numerous e-mail and IRC support sessions,
+ and overall excellent contribution to the Bugzilla community:
+ </PARA>
+ <PARA>
+ <ULINK URL="mailto://terry@mozilla.org">Terry Weissman</ULINK>
+ for initially converting Bugzilla from BugSplat!
+ and writing the README upon which this documentation is largely based.
+ </PARA>
+ <PARA>
+ <ULINK URL="mailto://tara@tequilarista.org">Tara Hernandez</ULINK>
+ for keeping Bugzilla development going strong after Terry left Mozilla.org
+ </PARA>
+ <PARA>
+ <ULINK URL="mailto://dkl@redhat.com">Dave Lawrence</ULINK>
+ for providing insight into the key differences between Red Hat's
+ customized Bugzilla, and being largely responsible for the
+ "Red Hat Bugzilla" appendix
+ </PARA>
+ <PARA>
+ <ULINK URL="mailto://endico@mozilla.org">Dawn Endico</ULINK>
+ for being a hacker extraordinaire and putting up with my incessant
+ questions and arguments on irc.mozilla.org in #mozwebtools
+ </PARA>
+ <PARA>
+ Last but not least, all the members of the
+ <ULINK URL="news://news.mozilla.org/netscape/public/mozilla/webtools">
+ netscape.public.mozilla.webtools</ULINK> newsgroup. Without your
+ discussions, insight, suggestions, and patches, this could never have happened.
+ </PARA>
+ </SECTION>
+ <SECTION id="contributors">
+<TITLE>Contributors</TITLE>
+ <PARA>
+ Thanks go to these people for significant contributions
+ to this documentation (in no particular order):
+ </PARA>
+ <PARA>
+ Zach Lipton (significant textual contributions),
+ Andrew Pearson,
+ Spencer Smith,
+ Eric Hanson,
+ Kevin Brannen,
+ </PARA>
+ </SECTION>
+ <SECTION ID="feedback">
+ <TITLE>Feedback</TITLE>
+ <PARA>
+ I welcome feedback on this document. Without your submissions and input,
+ this Guide cannot continue to exist. Please mail additions, comments, criticisms, etc.
+ to <EMAIL>barnboy@trilobyte.net</EMAIL>. Please send flames to
+ <EMAIL>devnull@localhost</EMAIL>
+ </PARA>
+ </SECTION>
+
+ <SECTION ID="translations">
+ <TITLE>Translations</TITLE>
+ <PARA>
+ The Bugzilla Guide needs translators!
+ Please volunteer your translation into the language of your choice.
+ If you will translate this Guide, please notify the members of the mozilla-webtools mailing list at
+ <email>mozilla-webtools@mozilla.org</email>. Since The Bugzilla Guide is also hosted on the
+ Linux Documentation Project, you would also do well to notify
+ </PARA>
+ </SECTION>
<!-- conventions used here (didn't want to give it a chapter of its own) -->
&conventions;
- </chapter>
-<!-- Keep this comment at the end of the file
-Local variables:
-mode: sgml
+</CHAPTER>
+
+
+<!-- Keep this comment at the end of the file
+Local variables:
+mode: sgml
+sgml-omittag:t
+sgml-shorttag:t
+sgml-namecase-general:t
+sgml-general-insert-case:upper
+sgml-minimize-attributes:nil
sgml-always-quote-attributes:t
-sgml-auto-insert-required-elements:t
-sgml-balanced-tag-edit:t
+sgml-indent-step:2
+sgml-indent-data:t
+sgml-parent-document:Bugzilla-Guide\.sgml
sgml-exposed-tags:nil
-sgml-general-insert-case:lower
-sgml-indent-data:t
-sgml-indent-step:2
sgml-local-catalogs:nil
-sgml-local-ecat-files:nil
-sgml-minimize-attributes:nil
-sgml-namecase-general:t
-sgml-omittag:t
-sgml-parent-document:("Bugzilla-Guide.xml" "book" "chapter")
-sgml-shorttag:t
-sgml-tag-region-if-active:t
-End: -->
+sgml-local-ecat-files:nil
+sgml-doctype:"<!DOCTYPE chapter PUBLIC \"-//OASIS//DTD DocBook V4.1//EN\">"
+End:
+-->
+
+
+
+
+
+
+
diff --git a/docs/en/xml/administration.xml b/docs/en/xml/administration.xml
index 7a75604de..c52cacebf 100644
--- a/docs/en/xml/administration.xml
+++ b/docs/en/xml/administration.xml
@@ -1,3448 +1,1118 @@
-<!-- <!DOCTYPE chapter PUBLIC "-//OASIS//DTD DocBook V4.1//EN"> -->
-<chapter id="administration">
- <title>Administering Bugzilla</title>
-
- <section id="parameters">
- <title>Bugzilla Configuration</title>
-
- <para>
- Bugzilla is configured by changing various parameters, accessed
- from the "Parameters" link in the Administration page (the
- Administration page can be found by clicking the "Administration"
- link in the footer). The parameters are divided into several categories,
- accessed via the menu on the left. Following is a description of the
- different categories and important parameters within those categories.
- </para>
-
- <section id="param-requiredsettings">
- <title>Required Settings</title>
-
- <para>
- The core required parameters for any Bugzilla installation are set
- here. These parameters must be set before a new Bugzilla installation
- can be used. Administrators should review this list before
- deploying a new Bugzilla installation.
- </para>
-
- <indexterm>
- <primary>checklist</primary>
- </indexterm>
-
- <variablelist>
-
- <varlistentry>
- <term>
- maintainer
- </term>
- <listitem>
- <para>
- Email address of the person
- responsible for maintaining this Bugzilla installation.
- The address need not be that of a valid Bugzilla account.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- urlbase
- </term>
- <listitem>
- <para>
- Defines the fully qualified domain name and web
- server path to this Bugzilla installation.
- </para>
- <para>
- For example, if the Bugzilla query page is
- <filename>http://www.foo.com/bugzilla/query.cgi</filename>,
- the <quote>urlbase</quote> should be set
- to <filename>http://www.foo.com/bugzilla/</filename>.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- docs_urlbase
- </term>
- <listitem>
- <para>
- Defines path to the Bugzilla documentation. This can be a fully
- qualified domain name, or a path relative to "urlbase".
- </para>
- <para>
- For example, if the "Bugzilla Configuration" page
- of the documentation is
- <filename>http://www.foo.com/bugzilla/docs/html/parameters.html</filename>,
- set the <quote>docs_urlbase</quote>
- to <filename>http://www.foo.com/bugzilla/docs/html/</filename>.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- sslbase
- </term>
- <listitem>
- <para>
- Defines the fully qualified domain name and web
- server path for HTTPS (SSL) connections to this Bugzilla installation.
- </para>
- <para>
- For example, if the Bugzilla main page is
- <filename>https://www.foo.com/bugzilla/index.cgi</filename>,
- the <quote>sslbase</quote> should be set
- to <filename>https://www.foo.com/bugzilla/</filename>.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- ssl
- </term>
- <listitem>
- <para>
- Determines when Bugzilla will force HTTPS (SSL) connections, using
- the URL defined in <command>sslbase</command>.
- Options include "always", "never", and "authenticated sessions".
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- cookiedomain
- </term>
- <listitem>
- <para>
- Defines the domain for Bugzilla cookies. This is typically left blank.
- If there are multiple hostnames that point to the same webserver, which
- require the same cookie, then this parameter can be utilized. For
- example, If your website is at
- <filename>https://www.foo.com/</filename>, setting this to
- <filename>.foo.com/</filename> will also allow
- <filename>bar.foo.com/</filename> to access Bugzilla cookies.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- cookiepath
- </term>
- <listitem>
- <para>
- Defines a path, relative to the web server root, that Bugzilla
- cookies will be restricted to. For example, if the
- <command>urlbase</command> is set to
- <filename>http://www.foo.com/bugzilla/</filename>, the
- <command>cookiepath</command> should be set to
- <filename>/bugzilla/</filename>. Setting it to "/" will allow all sites
- served by this web server or virtual host to read Bugzilla cookies.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- timezone
- </term>
- <listitem>
- <para>
- Timezone of server. The timezone is displayed with timestamps. If
- this parameter is left blank, the timezone is not displayed.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- utf8
- </term>
- <listitem>
- <para>
- Determines whether to use UTF-8 (Unicode) encoding for all text in
- Bugzilla. New installations should set this to true to avoid character
- encoding problems. Existing databases should set this to true only
- after the data has been converted from existing legacy character
- encoding to UTF-8, using the
- <filename>contrib/recode.pl</filename> script.
- </para>
- <note>
- <para>
- If you turn this parameter from "off" to "on", you must re-run
- <filename>checksetup.pl</filename> immediately afterward.
- </para>
- </note>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- shutdownhtml
- </term>
- <listitem>
- <para>
- If there is any text in this field, this Bugzilla installation will
- be completely disabled and this text will appear instead of all
- Bugzilla pages for all users, including Admins. Used in the event
- of site maintenance or outage situations.
- </para>
- <note>
- <para>
- Although regular log-in capability is disabled while
- <command>shutdownhtml</command>
- is enabled, safeguards are in place to protect the unfortunate
- admin who loses connection to Bugzilla. Should this happen to you,
- go directly to the <filename>editparams.cgi</filename> (by typing
- the URL in manually, if necessary). Doing this will prompt you to
- log in, and your name/password will be accepted here (but nowhere
- else).
- </para>
- </note>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- announcehtml
- </term>
- <listitem>
- <para>
- Any text in this field will be displayed at the top of every HTML
- page in this Bugzilla installation. The text is not wrapped in any
- tags. For best results, wrap the text in a <quote>&lt;div&gt;</quote>
- tag. Any style attributes from the CSS can be applied. For example,
- to make the text green inside of a red box, add <quote>id=message</quote>
- to the <quote>&lt;div&gt;</quote> tag.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- proxy_url
- </term>
- <listitem>
- <para>
- If this Bugzilla installation is behind a proxy, enter the proxy
- information here to enable Bugzilla to access the Internet. Bugzilla
- requires Internet access to utilize the
- <command>upgrade_notification</command> parameter (below). If the
- proxy requires authentication, use the syntax:
- <filename>http://user:pass@proxy_url/</filename>.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- upgrade_notification
- </term>
- <listitem>
- <para>
- Enable or disable a notification on the homepage of this Bugzilla
- installation when a newer version of Bugzilla is available. This
- notification is only visible to administrators. Choose "disabled",
- to turn off the notification. Otherwise, choose which version of
- Bugzilla you want to be notified about: "development_snapshot" is the
- latest release on the trunk; "latest_stable_release" is the most
- recent release available on the most recent stable branch;
- "stable_branch_release" the most recent release on the branch
- this installation is based on.
- </para>
- </listitem>
- </varlistentry>
-
- </variablelist>
-
- </section>
-
- <section id="param-admin-policies">
- <title>Administrative Policies</title>
- <para>
- This page contains parameters for basic administrative functions.
- Options include whether to allow the deletion of bugs and users, whether
- to allow users to change their email address, and whether to allow
- user watching (one user receiving all notifications of a selected
- other user).
- </para>
-
- <variablelist>
-
- <varlistentry>
- <term>
- supportwatchers
- </term>
- <listitem>
- <para>
- Turning on this option allows users to ask to receive copies
- of bug mail sent to another user. Watching a user with
- different group permissions is not a way to 'get around' the
- system; copied emails are still subject to the normal groupset
- permissions of a bug, and <quote>watchers</quote> will only be
- copied on emails from bugs they would normally be allowed to view.
- </para>
- </listitem>
- </varlistentry>
-
- </variablelist>
-
- </section>
-
- <section id="param-user-authentication">
- <title>User Authentication</title>
- <para>
- This page contains the settings that control how this Bugzilla
- installation will do its authentication. Choose what authentication
- mechanism to use (the Bugzilla database, or an external source such
- as LDAP), and set basic behavioral parameters. For example, choose
- whether to require users to login to browse bugs, the management
- of authentication cookies, and the regular expression used to
- validate email addresses. Some parameters are highlighted below.
- </para>
-
- <variablelist>
-
- <varlistentry>
- <term>
- emailregexp
- </term>
- <listitem>
- <para>
- Defines the regular expression used to validate email addresses
- used for login names. The default attempts to match fully
- qualified email addresses (i.e. 'user@example.com'). Some
- Bugzilla installations allow only local user names (i.e 'user'
- instead of 'user@example.com'). In that case, the
- <command>emailsuffix</command> parameter should be used to define
- the email domain.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- emailsuffix
- </term>
- <listitem>
- <para>
- This string is appended to login names when actually sending
- email to a user. For example,
- If <command>emailregexp</command> has been set to allow
- local usernames,
- then this parameter would contain the email domain for all users
- (i.e. '@example.com').
- </para>
- </listitem>
- </varlistentry>
-
- </variablelist>
-
- </section>
-
- <section id="param-attachments">
- <title>Attachments</title>
- <para>
- This page allows for setting restrictions and other parameters
- regarding attachments to bugs. For example, control size limitations
- and whether to allow pointing to external files via a URI.
- </para>
- </section>
-
- <section id="param-bug-change-policies">
- <title>Bug Change Policies</title>
- <para>
- Set policy on default behavior for bug change events. For example,
- choose which status to set a bug to when it is marked as a duplicate,
- and choose whether to allow bug reporters to set the priority or
- target milestone. Also allows for configuration of what changes
- should require the user to make a comment, described below.
- </para>
-
- <variablelist>
-
- <varlistentry>
- <term>
- commenton*
- </term>
- <listitem>
- <para>
- All these fields allow you to dictate what changes can pass
- without comment, and which must have a comment from the
- person who changed them. Often, administrators will allow
- users to add themselves to the CC list, accept bugs, or
- change the Status Whiteboard without adding a comment as to
- their reasons for the change, yet require that most other
- changes come with an explanation.
- </para>
-
- <para>
- Set the "commenton" options according to your site policy. It
- is a wise idea to require comments when users resolve, reassign, or
- reopen bugs at the very least.
- </para>
-
- <note>
- <para>
- It is generally far better to require a developer comment
- when resolving bugs than not. Few things are more annoying to bug
- database users than having a developer mark a bug "fixed" without
- any comment as to what the fix was (or even that it was truly
- fixed!)
- </para>
- </note>
- </listitem>
- </varlistentry>
- <varlistentry>
- <term>
- noresolveonopenblockers
- </term>
- <listitem>
- <para>
- This option will prevent users from resolving bugs as FIXED if
- they have unresolved dependencies. Only the FIXED resolution
- is affected. Users will be still able to resolve bugs to
- resolutions other than FIXED if they have unresolved dependent
- bugs.
- </para>
- </listitem>
- </varlistentry>
-
- </variablelist>
-
- </section>
-
- <section id="param-bugfields">
- <title>Bug Fields</title>
- <para>
- The parameters in this section determine the default settings of
- several Bugzilla fields for new bugs, and also control whether
- certain fields are used. For example, choose whether to use the
- "target milestone" field or the "status whiteboard" field.
- </para>
-
- <variablelist>
-
- <varlistentry>
- <term>
- useqacontact
- </term>
- <listitem>
- <para>
- This allows you to define an email address for each component,
- in addition to that of the default assignee, who will be sent
- carbon copies of incoming bugs.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- usestatuswhiteboard
- </term>
- <listitem>
- <para>
- This defines whether you wish to have a free-form, overwritable field
- associated with each bug. The advantage of the Status Whiteboard is
- that it can be deleted or modified with ease, and provides an
- easily-searchable field for indexing some bugs that have some trait
- in common.
- </para>
- </listitem>
- </varlistentry>
-
- </variablelist>
-
- </section>
-
- <section id="param-bugmoving">
- <title>Bug Moving</title>
- <para>
- This page controls whether this Bugzilla installation allows certain
- users to move bugs to an external database. If bug moving is enabled,
- there are a number of parameters that control bug moving behaviors.
- For example, choose which users are allowed to move bugs, the location
- of the external database, and the default product and component that
- bugs moved <emphasis>from</emphasis> other bug databases to this
- Bugzilla installation are assigned to.
- </para>
-
- </section>
-
- <section id="param-dependency-graphs">
- <title>Dependency Graphs</title>
- <para>
- This page has one parameter that sets the location of a Web Dot
- server, or of the Web Dot binary on the local system, that is used
- to generate dependency graphs. Web Dot is a CGI program that creates
- images from <filename>.dot</filename> graphic description files. If
- no Web Dot server or binary is specified, then dependency graphs will
- be disabled.
- </para>
- </section>
-
- <section id="param-group-security">
- <title>Group Security</title>
- <para>
- Bugzilla allows for the creation of different groups, with the
- ability to restrict the visibility of bugs in a group to a set of
- specific users. Specific products can also be associated with
- groups, and users restricted to only see products in their groups.
- Several parameters are described in more detail below. Most of the
- configuration of groups and their relationship to products is done
- on the "Groups" and "Product" pages of the "Administration" area.
- The options on this page control global default behavior.
- For more information on Groups and Group Security, see
- <xref linkend="groups"/>
- </para>
-
- <variablelist>
-
- <varlistentry>
- <term>
- makeproductgroups
- </term>
- <listitem>
- <para>
- Determines whether or not to automatically create groups
- when new products are created. If this is on, the groups will be
- used for querying bugs.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- useentrygroupdefault
- </term>
- <listitem>
- <para>
- Bugzilla products can have a group associated with them, so that
- certain users can only see bugs in certain products. When this
- parameter is set to <quote>on</quote>, this
- causes the initial group controls on newly created products
- to place all newly-created bugs in the group
- having the same name as the product immediately.
- After a product is initially created, the group controls
- can be further adjusted without interference by
- this mechanism.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- usevisibilitygroups
- </term>
- <listitem>
- <para>
- If selected, user visibility will be restricted to members of
- groups, as selected in the group configuration settings.
- Each user-defined group can be allowed to see members of selected
- other groups.
- For details on configuring groups (including the visibility
- restrictions) see <xref linkend="edit-groups"/>.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- querysharegroup
- </term>
- <listitem>
- <para>
- The name of the group of users who are allowed to share saved
- searches with one another. For more information on using
- saved searches, see <xref linkend="savedsearches"/>.
- </para>
- </listitem>
- </varlistentry>
-
- </variablelist>
-
- </section>
-
- <section id="bzldap">
- <title>LDAP Authentication</title>
-
- <para>LDAP authentication is a module for Bugzilla's plugin
- authentication architecture. This page contains all the parameters
- necessary to configure Bugzilla for use with LDAP authentication.
- </para>
-
- <para>
- The existing authentication
- scheme for Bugzilla uses email addresses as the primary user ID, and a
- password to authenticate that user. All places within Bugzilla that
- require a user ID (e.g assigning a bug) use the email
- address. The LDAP authentication builds on top of this scheme, rather
- than replacing it. The initial log-in is done with a username and
- password for the LDAP directory. Bugzilla tries to bind to LDAP using
- those credentials and, if successful, tries to map this account to a
- Bugzilla account. If an LDAP mail attribute is defined, the value of this
- attribute is used, otherwise the "emailsuffix" parameter is appended to LDAP
- username to form a full email address. If an account for this address
- already exists in the Bugzilla installation, it will log in to that account.
- If no account for that email address exists, one is created at the time
- of login. (In this case, Bugzilla will attempt to use the "displayName"
- or "cn" attribute to determine the user's full name.) After
- authentication, all other user-related tasks are still handled by email
- address, not LDAP username. For example, bugs are still assigned by
- email address and users are still queried by email address.
- </para>
-
- <caution>
- <para>Because the Bugzilla account is not created until the first time
- a user logs in, a user who has not yet logged is unknown to Bugzilla.
- This means they cannot be used as an assignee or QA contact (default or
- otherwise), added to any CC list, or any other such operation. One
- possible workaround is the <filename>bugzilla_ldapsync.rb</filename>
- script in the
- <glossterm linkend="gloss-contrib">
- <filename class="directory">contrib</filename></glossterm>
- directory. Another possible solution is fixing
- <ulink url="https://bugzilla.mozilla.org/show_bug.cgi?id=201069">bug
- 201069</ulink>.
- </para>
- </caution>
-
- <para>Parameters required to use LDAP Authentication:</para>
+<!DOCTYPE chapter PUBLIC "-//OASIS//DTD DocBook V4.1//EN">
+
+<!-- TOC
+Chapter: Administration
+ Localconfig and Checksetup.pl customizations
+ The Email Gateway
+ Editing parameters
+ Deciding your site policies
+ The Shadow Database
+ Customizing password mail & layout
+ The Whining Cron
+ Why you shouldn't allow deletion
+ User administration
+ Creating Users
+ Disabling Users
+ User Permissions
+ Product Administration
+ Creating products
+ Creating components
+ Assigning default owners and Q/A contacts to components
+ Product Milestones
+ Product Versions
+ Voting
+-->
- <variablelist>
- <varlistentry id="param-user_verify_class_for_ldap">
- <term>user_verify_class</term>
- <listitem>
- <para>If you want to list <quote>LDAP</quote> here,
- make sure to have set up the other parameters listed below.
- Unless you have other (working) authentication methods listed as
- well, you may otherwise not be able to log back in to Bugzilla once
- you log out.
- If this happens to you, you will need to manually edit
- <filename>data/params</filename> and set user_verify_class to
- <quote>DB</quote>.
- </para>
- </listitem>
- </varlistentry>
+<CHAPTER id="administration">
+ <TITLE>Administering Bugzilla</TITLE>
+<SUBTITLE>Or, I just got this cool thing installed. Now what the heck do I do with it?</SUBTITLE>
+
+<PARA>
+So you followed the README isntructions to the letter, and
+just logged into bugzilla with your super-duper god account and you are sitting at the query
+screen. Yet, you have nothing to query. Your first act of business needs to be to setup the
+operating parameters for bugzilla.</PARA>
+
+ <SECTION id="postinstall-check">
+ <TITLE>Post-Installation Checklist</TITLE>
+ <PARA>
+ After installation, follow the checklist below to ensure that
+ you have a successful installation.
+ If you do not see a recommended setting for a parameter,
+ consider leaving it at the default
+ while you perform your initial tests on your Bugzilla setup.
+ </PARA>
+ <INDEXTERM>
+ <PRIMARY>checklist</PRIMARY>
+ </INDEXTERM>
+ <PROCEDURE>
+ <STEP>
+ <PARA>
+ Bring up "editparams.cgi" in your web browser. For instance, to edit parameters
+ at mozilla.org, the URL would be <ULINK URL="http://bugzilla.mozilla.org/editparams.cgi">
+ http://bugzilla.mozilla.org/editparams.cgi</ULINK>, also available under the "edit parameters"
+ link on your query page.
+ </PARA>
+ </STEP>
+ <STEP>
+ <PARA>
+ Set "maintainer" to <EMPHASIS>your</EMPHASIS> email address.
+ This allows Bugzilla's error messages
+ to display your email
+ address and allow people to contact you for help.
+ </PARA>
+ </STEP>
+ <STEP>
+ <PARA>
+ Set "urlbase" to the URL reference for your Bugzilla installation.
+ If your bugzilla query page is at http://www.foo.com/bugzilla/query.cgi,
+ your url base is http://www.foo.com/bugzilla/
+ </PARA>
+ </STEP>
+ <STEP>
+ <PARA>
+ Set "usebuggroups" to "1" <EMPHASIS>only</EMPHASIS>
+ if you need to restrict access to products.
+ I suggest leaving this parameter <EMPHASIS>off</EMPHASIS>
+ while initially testing your Bugzilla.
+ </PARA>
+ </STEP>
+ <STEP>
+ <PARA>
+ Set "usebuggroupsentry" to "1" if you want to restrict access to products.
+ Once again, if you are simply testing your installation, I suggest against
+ turning this parameter on; the strict security checking may stop you from
+ being able to modify your new entries.
+ </PARA>
+ </STEP>
+ <STEP>
+ <PARA>
+ Set "shadowdb" to "bug_shadowdb" if you will be
+ running a *very* large installation of Bugzilla.
+ The shadow database enables many simultaneous users
+ to read and write to the database
+ without interfering with one another.
+ <NOTE>
+ <PARA>
+ Enabling "shadowdb" can adversely affect the stability
+ of your installation of Bugzilla.
+ You may frequently need to manually synchronize your databases,
+ or schedule nightly syncs
+ via "cron"
+ </PARA>
+ </NOTE>
+ Once again, in testing you should
+ avoid this option -- use it if or when you <EMPHASIS>need</EMPHASIS> to use it, and have
+ repeatedly run into the problem it was designed to solve -- very long wait times while
+ attempting to commit a change to the database.
+ </PARA>
+ <PARA>
+ If you use the "shadowdb" option,
+ it is only natural that you should turn the "queryagainstshadowdb"
+ option "On" as well. Otherwise you are replicating data into a shadow database for no reason!
+ </PARA>
+ </STEP>
+ <STEP>
+ <PARA>
+ If you have custom logos or HTML you must put in place to fit within your site design guidelines,
+ place the code in the "headerhtml", "footerhtml", "errorhtml",
+ "bannerhtml", or "blurbhtml" text boxes.
+ <NOTE>
+ <PARA>
+ The "headerhtml" text box is the HTML printed out
+ <EMPHASIS>before</EMPHASIS> any other code on the page.
+ If you have a special banner, put the code for it in "bannerhtml".
+ You may want to leave these
+ settings at the defaults initially.
+ </PARA>
+ </NOTE>
+ </PARA>
+ </STEP>
+ <STEP>
+ <PARA>
+ Add any text you wish to the "passwordmail" parameter box. For instance,
+ many people choose to use this box to give a quick training blurb about how to
+ use Bugzilla at your site.
+ </PARA>
+ </STEP>
+ <STEP>
+ <PARA>
+ Ensure "newemailtech" is "on".
+ Your users will thank you. This is the default in the post-2.12 world, and is
+ only an issue if you are upgrading.
+ </PARA>
+ </STEP>
+ <STEP>
+ <PARA>
+ Do you want to use the qa contact ("useqacontact")
+ and status whiteboard ("usestatuswhiteboard") fields?
+ These fields are useful because they allow for more flexibility,
+ particularly when you have an existing
+ Quality Assurance and/or Release Engineering team,
+ but they may not be needed for smaller installations.
+ </PARA>
+ </STEP>
+ <STEP>
+ <PARA>
+ Set "whinedays" to the amount of days you want to let bugs go
+ in the "New" or "Reopened" state before
+ notifying people they have untouched new bugs. If you do not plan to use this feature, simply do
+ not set up the whining cron job described in the README, or set this value to "0".
+ </PARA>
+ </STEP>
+ <STEP>
+ <PARA>
+ Set the "commenton" options according to your site policy.
+ It is a wise idea to require comments when users
+ resolve, reassign, or reopen bugs.
+ <NOTE>
+ <PARA>
+ It is generally far better to require a developer comment when resolving bugs than not.
+ Few things are more annoying to bug database users than having a developer
+ mark a bug "fixed" without any comment as to what the fix was (or even that it was truly fixed!)
+ </PARA>
+ </NOTE>
+ </PARA>
+ </STEP>
+ <STEP>
+ <PARA>
+ Set "supportwatchers" to "On". This feature is helpful for team leads to monitor progress in their
+ respective areas, and can offer many other benefits, such as allowing a developer to pick up a
+ former engineer's bugs without requiring her to change all the information in the bug.
+ </PARA>
+ </STEP>
+ </PROCEDURE>
+ </SECTION>
+
+ <SECTION id="useradmin">
+ <TITLE>User Administration</TITLE>
+ <PARA>
+ User administration is one of the easiest parts of Bugzilla.
+ Keeping it from getting out of hand, however, can become a challenge.
+ </PARA>
+
+ <SECTION id="defaultuser">
+ <TITLE>Creating the Default User</TITLE>
+
+ <PARA>
+ When you first run checksetup.pl after installing Bugzilla, it will prompt you
+ for the administrative username (email address) and password for this "super user".
+ If for some reason you were to delete the "super user" account, re-running
+ checksetup.pl will again prompt you for this username and password.
+ </PARA>
+ <TIP>
+ <PARA>
+ If you wish to add more administrative users, you must use the MySQL interface.
+ Run "mysql" from the command line, and use these commands ("mysql>" denotes the
+ mysql prompt, not something you should type in):
+ <COMMAND><PROMPT>mysql></PROMPT> use bugs;</COMMAND>
+ <COMMAND><PROMPT>mysql></PROMPT> update profiles set groupset=0x7ffffffffffffff
+ where login_name = "(user's login name)"; </COMMAND>
+ </PARA>
+ </TIP>
+ </SECTION>
+
+ <SECTION id="manageusers">
+ <TITLE>Managing Other Users</TITLE>
+
+ <SECTION id="login">
+ <TITLE>Logging In</TITLE>
+ <ORDEREDLIST>
+ <LISTITEM>
+ <PARA>
+ Open the index.html page for your Bugzilla installation in your browser window.
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Click the "Query Existing Bug Reports" link.
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Click the "Log In" link at the foot of the page.
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Type your email address, and the password which was emailed to you when you
+ created your Bugzilla account, into the spaces provided.
+ </PARA>
+ </LISTITEM>
+ </ORDEREDLIST>
+ <PARA>Congratulations, you are logged in!</PARA>
+ </SECTION>
+
+ <SECTION id="createnewusers">
+ <TITLE>Creating new users</TITLE>
+ <PARA>
+ Your users can create their own user accounts by clicking the "New Account"
+ link at the bottom of each page.
+ However, should you desire to create user accounts ahead of time, here is how you do it.
+ </PARA>
+ <ORDEREDLIST>
+ <LISTITEM>
+ <PARA>
+ After logging in, click the "Users" link at the footer of the query page.
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ To see a specific user, type a portion of their login name
+ in the box provided and click "submit".
+ To see all users, simply click the "submit" button.
+ You must click "submit" here to be able to add a new user.
+ </PARA>
+ <TIP>
+ <PARA>
+ More functionality is available via the list on the right-hand side
+ of the text entry box.
+ You can match what you type as a case-insensitive substring (the default)
+ of all users on your system, a case-sensitive regular expression
+ (please see the "man regexp" manual page for details on regular expression syntax),
+ or a <EMPHASIS>reverse</EMPHASIS> regular expression match,
+ where every user name which does NOT match the regular expression
+ is selected.
+ </PARA>
+ </TIP>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Click the "Add New User" link at the bottom of the user list
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Fill out the form presented. This page is self-explanatory. When done, click "submit".
+ </PARA>
+ <NOTE>
+ <PARA>
+ Adding a user this way will <EMPHASIS>not</EMPHASIS> send an email
+ informing them of their username and password.
+ In general, it is preferable to log out and use the "New Account"
+ button to create users, as it will pre-populate all the required fields and also notify
+ the user of her account name and password.
+ </PARA>
+ </NOTE>
+ </LISTITEM>
+ </ORDEREDLIST>
+ </SECTION>
+
+ <SECTION id="disableusers">
+ <TITLE>Disabling Users</TITLE>
+ <PARA>
+ I bet you noticed that big "Disabled Text" entry box available from the "Add New User" screen,
+ when you edit an account?
+ By entering any text in this box and selecting "submit",
+ you have prevented the user from using Bugzilla via the web interface.
+ Your explanation, written in this text box, will be presented to the user
+ the next time she attempts to use the system.
+ <WARNING>
+ <PARA>
+ Don't disable your own administrative account, or you will hate life!
+ </PARA>
+ </WARNING>
+ </PARA>
+ </SECTION>
+
+ <SECTION id="modifyusers">
+ <TITLE>Modifying Users</TITLE>
+ <PARA>
+ Here I will attempt to describe the function of each option on the user edit screen.
+ </PARA>
+ <ITEMIZEDLIST>
+ <LISTITEM>
+ <PARA>
+ <EMPHASIS>Login Name</EMPHASIS>: This is generally the user's email address.
+ However, if you have edited your system parameters,
+ this may just be the user's login name or some other identifier.
+ <TIP>
+ <PARA>
+ For compatability reasons, you should probably
+ stick with email addresses as user login names. It will make your life easier.
+ </PARA>
+ </TIP>
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ <EMPHASIS>Real Name</EMPHASIS>: Duh!
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ <EMPHASIS>Password</EMPHASIS>: You will only see asterisks in versions
+ of Bugzilla newer than 2.10 or early 2.11. You can change the user password here.
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ <EMPHASIS>Email Notification</EMPHASIS>: You may choose from one of three options:
+ <ORDEREDLIST>
+ <LISTITEM>
+ <PARA>
+ All qualifying bugs except those which I change:
+ The user will be notified of any change to any bug
+ for which she is the reporter, assignee, Q/A contact, CC recipient, or "watcher".
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Only those bugs which I am listed on the CC line:
+ The user will not be notified of changes to bugs where she is the assignee,
+ reporter, or Q/A contact, but will receive them if she is on the CC list.
+ <NOTE>
+ <PARA>
+ She will still receive whining cron emails if you set up the "whinemail" feature.
+ </PARA>
+ </NOTE>
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ <EMPHASIS>All Qualifying Bugs</EMPHASIS>: This user is a glutton for punishment.
+ If her name is in the reporter, Q/A contact, CC, assignee, or is a "watcher",
+ she will get email updates regarding the bug.
+ </PARA>
+ </LISTITEM>
+ </ORDEREDLIST>
+</PARA>
+ <PARA>
+ <EMPHASIS>Disable Text</EMPHASIS>: If you type anything in this box,
+ including just a space, the user account is disabled from making any changes
+ to bugs via the web interface, and what you type in this box is presented as the reason.
+ <WARNING>
+ <PARA>Don't disable the administrator account!</PARA>
+ </WARNING>
+ <NOTE>
+ <PARA>
+ As of this writing, the user can still submit bugs via the e-mail gateway,
+ if you set it up, despite the disabled text field. The e-mail gateway should
+ <EMPHASIS>not</EMPHASIS> be enabled for secure installations of Bugzilla.
+ </PARA>
+ </NOTE>
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ <EMPHASIS>CanConfirm</EMPHASIS>: This field is only used if you have enabled
+ "unconfirmed" status in your parameters screen. If you enable this for a user,
+ that user can then move bugs from "Unconfirmed" to "Confirmed" status (ergo: "New" status).
+ Be judicious about allowing users to turn this bit on for other users.
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ <EMPHASIS>Creategroups</EMPHASIS>: This option will allow a user to create and
+ destroy groups in Bugzilla. Unless you are using the Bugzilla GroupSentry security
+ option "usebuggroupsentry" in your parameters, this setting has no effect.
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ <EMPHASIS>Editbugs</EMPHASIS>: Unless a user has this bit set, they can only edit
+ those bugs for which they are the assignee or the reporter.
+ <NOTE>
+ <PARA>
+ Leaving this option unchecked does not prevent users from adding
+ comments to a bug! They simply cannot change a bug priority, severity,
+ etc. unless they are the assignee or reporter.
+ </PARA>
+ </NOTE>
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ <EMPHASIS>Editcomponents</EMPHASIS>: This flag allows a user to create new
+ products and components, as well as modify and destroy those that have no bugs
+ associated with them. If a product or component has bugs associated with it,
+ those bugs must be moved to a different product or component before Bugzilla
+ will allow them to be destroyed. The name of a product or component can be
+ changed without affecting the associated bugs, but it tends to annoy
+ the hell out of your users when these change a lot.
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ <EMPHASIS>Editkeywords</EMPHASIS>: If you use Bugzilla's keyword functionality,
+ enabling this feature allows a user can create and destroy keywords.
+ As always, the keywords for existing bugs containing the keyword
+ the user wishes to destroy must be changed before Bugzilla will allow it to die.
+ You must be very careful about creating too many new keywords
+ if you run a very large Bugzilla installation; keywords are global variables
+ across products, and you can often run into a phenomenon called "keyword bloat".
+ This confuses users, and then the feature goes unused.
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ <EMPHASIS>Editusers</EMPHASIS>: This flag allows a user do what you're doing
+ right now: edit other users.
+ This will allow those with the right to do so to remove administrator
+ priveleges from other users or grant them to themselves. Enable with care.
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ <EMPHASIS>PRODUCT</EMPHASIS>: PRODUCT bugs access. This allows an administrator,
+ with product-level granularity, to specify in which products a user can edit bugs.
+ The user must still have the "editbugs" privelege to edit bugs in this area;
+ this simply restricts them from even seeing bugs outside these boundaries if the administrator
+ has enabled the group sentry parameter "usebuggroupsentry". Unless you are using bug groups,
+ this option has no effect.
+ </PARA>
+ </LISTITEM>
+ </ITEMIZEDLIST>
+ </SECTION>
+ </SECTION>
+ </SECTION>
+
+ <SECTION id="programadmin">
+ <TITLE>Product, Component, Milestone, and Version Administration</TITLE>
+ <EPIGRAPH>
+ <PARA>
+ Dear Lord, we have to get our users to do WHAT?
+ </PARA>
+ </EPIGRAPH>
+
+ <SECTION id="products">
+ <TITLE>Products</TITLE>
+ <SUBTITLE>Formerly, and in some spots still, called "Programs"</SUBTITLE>
+ <PARA>
+ <GLOSSTERM baseform="product" linkend="gloss_product">Products</GLOSSTERM> are the
+ broadest category in Bugzilla, and you should have the least of these.
+ If your company makes computer games, you should have one product per game,
+ and possibly a few special products
+ (website, meetings...)
+ </PARA>
+ <PARA>
+ A Product (formerly called "Program", and still referred to that way
+ in some portions of the source code) controls some very important functions.
+ The number of "votes" available for users to vote for the most important bugs
+ is set per-product, as is the number of votes required to move a bug automatically
+ from the UNCONFIRMED status to the NEW status. One can close a Product for further
+ bug entry and define various Versions available from the Edit Product screen.
+ </PARA>
+ <PARA>To create a new product:</PARA>
+ <ORDEREDLIST>
+ <LISTITEM>
+ <PARA>
+ Select "components" from the yellow footer
+ </PARA>
+ <TIP>
+ <PARA>
+ It may seem counterintuitive to click "components" when you want
+ to edit the properties associated with Products. This is one of a long
+ list of things we want in Bugzilla 3.0...
+ </PARA>
+ </TIP>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Select the "Add" link to the right of "Add a new product".
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Enter the name of the product and a description.
+ The Description field is free-form.
+ </PARA>
+ </LISTITEM>
+ </ORDEREDLIST>
+ <TIP>
+ <PARA>
+ Don't worry about the "Closed for bug entry", "Maximum Votes per person",
+ "Maximum votes a person can put on a single bug", "Number of votes a bug in
+ this Product needs to automatically get out of the UNCOMFIRMED state",
+ and "Version" options yet.
+ We'll cover those in a few moments.
+ </PARA>
+ </TIP>
+ </SECTION>
- <varlistentry id="param-LDAPserver">
- <term>LDAPserver</term>
- <listitem>
- <para>This parameter should be set to the name (and optionally the
- port) of your LDAP server. If no port is specified, it assumes
- the default LDAP port of 389.
- </para>
- <para>Ex. <quote>ldap.company.com</quote>
- or <quote>ldap.company.com:3268</quote>
- </para>
- <para>You can also specify a LDAP URI, so as to use other
- protocols, such as LDAPS or LDAPI. If port was not specified in
- the URI, the default is either 389 or 636 for 'LDAP' and 'LDAPS'
- schemes respectively.
- </para>
- <para>Ex. <quote>ldap://ldap.company.com</quote>,
- <quote>ldaps://ldap.company.com</quote> or
- <quote>ldapi://%2fvar%2flib%2fldap_sock</quote>
- </para>
- </listitem>
- </varlistentry>
+ <SECTION id="components">
+ <TITLE>Components</TITLE>
+ <PARA>
+ Components are subsections of a Product.
+
+ <EXAMPLE>
+ <TITLE>Creating some Components</TITLE>
+ <INFORMALEXAMPLE>
+ <PARA>
+ The computer game you are designing may a "UI" component, an "API" component,
+ a "Sound System" component, and a "Plugins" component, each overseen by a different
+ programmer. It often makes sense to divide Components in Bugzilla according to the
+ natural divisions of responsibility within your Product or company.
+ </PARA>
+ </INFORMALEXAMPLE>
+ </EXAMPLE>
+
+ Each component has a owner and (if you turned it on in the parameters), a qa
+ contact. The owner should be the primary person who fixes bugs in that component. The QA
+ Contact should be the person who will ensure these bugs are completely fixed. The Owner,
+ QA Contact, and Reporter will get email when new bugs are created in this Component and
+ when these bugs change. Default Owner and Default QA Contact fields only dictate the
+ <EMPHASIS>default assignments</EMPHASIS>; the Owner and Q/A Contact fields in a bug
+ are otherwise unrelated to the Component.
+ </PARA>
+
+ <PARA>
+ To create a new Component:
+ </PARA>
+ <ORDEREDLIST>
+ <LISTITEM>
+ <PARA>
+ Select the "Edit components" link from the "Edit Product" page
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Select the "Add" link to the right of the "Add a new component" text
+ on the "Select Component" page.
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Fill out the "Component" field, a short "Description", and the "Initial Owner".
+ The "Component" field should not contain a space. The "Description" field is
+ free-form. The "Initial Owner" field must be that of a valid user already
+ existing in the database. If the initial owner does not exist, Bugzilla
+ will refuse to create the component.
+ <TIP>
+ <PARA>
+ Is your "Default Owner" a user who is not yet in the database?
+ No problem.
+ <ORDEREDLIST>
+ <LISTITEM>
+ <PARA>
+ Select the "Log out" link on the footer of the page.
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Select the "New Account" link on the footer of the "Relogin" page
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Type in the email address of the default owner you want to create
+ in the "E-mail address" field, and her full name in the "Real name"
+ field, then select the "Submit Query" button.
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Now select "Log in" again, type in your login information, and you
+ can modify the product to use the Default Owner information
+ you require.
+ </PARA>
+ </LISTITEM>
+ </ORDEREDLIST>
+ </PARA>
+ </TIP>
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Either "edit" more components or return to the "query" page on the ensuing
+ "Addming new component" page. To return to the Product you were editing, you
+ must select the "components" link as before.
+ </PARA>
+ </LISTITEM>
+ </ORDEREDLIST>
+ </SECTION>
- <varlistentry id="param-LDAPbinddn">
- <term>LDAPbinddn [Optional]</term>
- <listitem>
- <para>Some LDAP servers will not allow an anonymous bind to search
- the directory. If this is the case with your configuration you
- should set the LDAPbinddn parameter to the user account Bugzilla
- should use instead of the anonymous bind.
- </para>
- <para>Ex. <quote>cn=default,cn=user:password</quote></para>
- </listitem>
- </varlistentry>
+ <SECTION id="versions">
+ <TITLE>Versions</TITLE>
+ <PARA>
+ Versions are the revisions of the product, such as "Flinders 3.1", "Flinders 95",
+ and "Flinders 2000". Using Versions helps you isolate code changes and are an aid
+ in reporting.
+
+ <EXAMPLE>
+ <TITLE>Common Use of Versions</TITLE>
+ <INFORMALEXAMPLE>
+ <PARA>
+ A user reports a bug
+ against Version "Beta 2.0" of your product. The current Version of your software
+ is "Release Candidate 1", and no longer has the bug. This will
+ help you triage and classify bugs according to their relevance. It is also
+ possible people may report bugs against bleeding-edge beta versions that are
+ not evident in older versions of the software. This can help isolate code
+ changes that caused the bug
+ </PARA>
+ </INFORMALEXAMPLE>
+ </EXAMPLE>
+ <EXAMPLE>
+ <TITLE>A Different Use of Versions</TITLE>
+ <INFORMALEXAMPLE>
+ <PARA>
+ This field has been used to good effect by an online service provider in a slightly
+ different way. They had three versions of the product: "Production", "QA",
+ and "Dev". Although it may be the same product, a bug in the development
+ environment is not normally as critical as a Production bug, nor does it
+ need to be reported publicly. When used in conjunction with Target Milestones,
+ one can easily specify the environment where a bug can be reproduced, and
+ the Milestone by which it will be fixed.
+ </PARA>
+ </INFORMALEXAMPLE>
+ </EXAMPLE>
+ </PARA>
+ <PARA>
+ To create and edit Versions:
+ </PARA>
+ <ORDEREDLIST>
+ <LISTITEM>
+ <PARA>
+ From the "Edit Product" screen, select "Edit Versions"
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ You will notice that the product already has the default version "undefined".
+ If your product doesn't use version numbers, you may want to leave this as it is
+ or edit it so that it is "---". You can then go back to the edit versions page
+ and add new versions to your product.
+ </PARA>
+ <PARA>
+ Otherwise, click the "Add" button to the right of the "Add a new version" text.
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Enter the name of the Version. This can be free-form characters up to the limit of the
+ text box. Then select the "Add" button.
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ At this point you can select "Edit" to edit more Versions, or return to the "Query"
+ page, from which you can navigate back to the product through the "components" link
+ at the foot of the Query page.
+ </PARA>
+ </LISTITEM>
+ </ORDEREDLIST>
+ </SECTION>
- <varlistentry id="param-LDAPBaseDN">
- <term>LDAPBaseDN</term>
- <listitem>
- <para>The LDAPBaseDN parameter should be set to the location in
- your LDAP tree that you would like to search for email addresses.
- Your uids should be unique under the DN specified here.
- </para>
- <para>Ex. <quote>ou=People,o=Company</quote></para>
- </listitem>
- </varlistentry>
+ <SECTION id="milestones">
+ <TITLE>Milestones</TITLE>
+ <PARA>
+ Milestones are "targets" that you plan to get a bug fixed by. For example, you have a bug that
+ you plan to fix for your 3.0 release, it would be assigned the milestone of 3.0. Or, you have a
+ bug that you plan to fix for 2.8, this would have a milestone of 2.8.
+ </PARA>
+ <NOTE>
+ <PARA>
+ Milestone options will only appear for a Product if you turned the "usetargetmilestone" field
+ in the "Edit Parameters" screen "On".
+ </PARA>
+ </NOTE>
+ <PARA>
+ To create new Milestones, set Default Milestones, and set Milestone URL:
+ </PARA>
+ <ORDEREDLIST>
+ <LISTITEM>
+ <PARA>
+ Select "edit milestones"
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Select "Add" to the right of the "Add a new milestone" text
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Enter the name of the Milestone in the "Milestone" field.
+ You can optionally set the "Sortkey", which is a positive or negative number (-255 to 255)
+ that defines where in the list this particular milestone appears.
+ Select "Add".
+ </PARA>
+ <EXAMPLE>
+ <TITLE>Using SortKey with Target Milestone</TITLE>
+ <INFORMALEXAMPLE>
+ <PARA>
+ Let's say you create a target milestone called "Release 1.0", with Sortkey set to "0".
+ Later, you realize that you will have a public beta, called "Beta1".
+ You can create a Milestone called "Beta1", with a Sortkey of "-1" in order to ensure
+ people will see the Target Milestone of "Beta1" earlier on the list than "Release 1.0"
+ </PARA>
+ </INFORMALEXAMPLE>
+ </EXAMPLE>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ If you want to add more milestones, select the "Edit" link.
+ If you don't, well shoot, you have to go back to the "query" page and select "components"
+ again, and make your way back to the Product you were editing.
+ <NOTE>
+ <PARA>
+ This is another in the list of unusual user interface decisions that
+ we'd like to get cleaned up. Shouldn't there be a link to the effect of
+ "edit the Product I was editing when I ended up here"? In any case,
+ clicking "components" in the footer takes you back to the "Select product"
+ screen, from which you can begin editing your product again.
+ </PARA>
+ </NOTE>
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ From the Edit Product screen again (once you've made your way back), enter the URL
+ for a description of what your milestones are for this product in the "Milestone URL" field.
+ It should be of the format "http://www.foo.com/bugzilla/product_milestones.html"
+ </PARA>
+ <PARA>
+ Some common uses of this field include product descriptions, product roadmaps,
+ and of course a simple description of the meaning of each milestone.
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ If you're using Target Milestones, the "Default Milestone" field must have some
+ kind of entry. If you really don't care if people set coherent Target Milestones,
+ simply leave this at the default, "---". However, controlling and regularly updating the Default
+ Milestone field is a powerful tool when reporting the status of projects.
+ </PARA>
+ <PARA>Select the "Update" button when you are done.</PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+
+ </PARA>
+ </LISTITEM>
+ </ORDEREDLIST>
+ </SECTION>
- <varlistentry id="param-LDAPuidattribute">
- <term>LDAPuidattribute</term>
- <listitem>
- <para>The LDAPuidattribute parameter should be set to the attribute
- which contains the unique UID of your users. The value retrieved
- from this attribute will be used when attempting to bind as the
- user to confirm their password.
- </para>
- <para>Ex. <quote>uid</quote></para>
- </listitem>
- </varlistentry>
-
- <varlistentry id="param-LDAPmailattribute">
- <term>LDAPmailattribute</term>
- <listitem>
- <para>The LDAPmailattribute parameter should be the name of the
- attribute which contains the email address your users will enter
- into the Bugzilla login boxes.
- </para>
- <para>Ex. <quote>mail</quote></para>
- </listitem>
- </varlistentry>
- </variablelist>
-
- </section>
-
- <section id="bzradius">
- <title>RADIUS Authentication</title>
-
- <para>
- RADIUS authentication is a module for Bugzilla's plugin
- authentication architecture. This page contains all the parameters
- necessary for configuring Bugzilla to use RADIUS authentication.
- </para>
- <note>
- <para>
- Most caveats that apply to LDAP authentication apply to RADIUS
- authentication as well. See <xref linkend="bzldap"/> for details.
- </para>
- </note>
-
- <para>Parameters required to use RADIUS Authentication:</para>
-
- <variablelist>
- <varlistentry id="param-user_verify_class_for_radius">
- <term>user_verify_class</term>
- <listitem>
- <para>If you want to list <quote>RADIUS</quote> here,
- make sure to have set up the other parameters listed below.
- Unless you have other (working) authentication methods listed as
- well, you may otherwise not be able to log back in to Bugzilla once
- you log out.
- If this happens to you, you will need to manually edit
- <filename>data/params</filename> and set user_verify_class to
- <quote>DB</quote>.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry id="param-RADIUS_server">
- <term>RADIUS_server</term>
- <listitem>
- <para>This parameter should be set to the name (and optionally the
- port) of your RADIUS server.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry id="param-RADIUS_secret">
- <term>RADIUS_secret</term>
- <listitem>
- <para>This parameter should be set to the RADIUS server's secret.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry id="param-RADIUS_email_suffix">
- <term>RADIUS_email_suffix</term>
- <listitem>
- <para>Bugzilla needs an e-mail address for each user account.
- Therefore, it needs to determine the e-mail address corresponding
- to a RADIUS user.
- Bugzilla offers only a simple way to do this: it can concatenate
- a suffix to the RADIUS user name to convert it into an e-mail
- address.
- You can specify this suffix in the RADIUS_email_suffix parameter.
- </para>
- <para>If this simple solution does not work for you, you'll
- probably need to modify
- <filename>Bugzilla/Auth/Verify/RADIUS.pm</filename> to match your
- requirements.
- </para>
- </listitem>
- </varlistentry>
- </variablelist>
-
- </section>
-
- <section id="param-email">
- <title>Email</title>
- <para>
- This page contains all of the parameters for configuring how
- Bugzilla deals with the email notifications it sends. See below
- for a summary of important options.
- </para>
-
- <variablelist>
-
- <varlistentry>
- <term>
- mail_delivery_method
- </term>
- <listitem>
- <para>
- This is used to specify how email is sent, or if it is sent at
- all. There are several options included for different MTAs,
- along with two additional options that disable email sending.
- "Test" does not send mail, but instead saves it in
- <filename>data/mailer.testfile</filename> for later review.
- "None" disables email sending entirely.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- mailfrom
- </term>
- <listitem>
- <para>
- This is the email address that will appear in the "From" field
- of all emails sent by this Bugzilla installation. Some email
- servers require mail to be from a valid email address, therefore
- it is recommended to choose a valid email address here.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- sendmailnow
- </term>
- <listitem>
- <para>
- When Bugzilla is using Sendmail older than 8.12, turning this option
- off will improve performance by not waiting for Sendmail to actually
- send mail. If Sendmail 8.12 or later is being used, there is
- nothing to gain by turning this off. If another MTA is being used,
- such as Postfix, then this option *must* be turned on (even if you
- are using the fake sendmail executable that Postfix provides).
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- whinedays
- </term>
- <listitem>
- <para>
- Set this to the number of days you want to let bugs go
- in the NEW or REOPENED state before notifying people they have
- untouched new bugs. If you do not plan to use this feature, simply
- do not set up the whining cron job described in the installation
- instructions, or set this value to "0" (never whine).
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- globalwatcher
- </term>
- <listitem>
- <para>
- This allows you to define specific users who will
- receive notification each time a new bug in entered, or when
- an existing bug changes, according to the normal groupset
- permissions. It may be useful for sending notifications to a
- mailing-list, for instance.
- </para>
- </listitem>
- </varlistentry>
-
- </variablelist>
-
- </section>
-
- <section id="param-patchviewer">
- <title>Patch Viewer</title>
- <para>
- This page contains configuration parameters for the CVS server,
- Bonsai server and LXR server that Bugzilla will use to enable the
- features of the Patch Viewer. Bonsai is a tool that enables queries
- to a CVS tree. LXR is a tool that can cross reference and index source
- code.
- </para>
- </section>
-
- <section id="param-querydefaults">
- <title>Query Defaults</title>
- <para>
- This page controls the default behavior of Bugzilla in regards to
- several aspects of querying bugs. Options include what the default
- query options are, what the "My Bugs" page returns, whether users
- can freely add bugs to the quip list, and how many duplicate bugs are
- needed to add a bug to the "most frequently reported" list.
- </para>
- </section>
-
- <section id="param-shadowdatabase">
- <title>Shadow Database</title>
- <para>
- This page controls whether a shadow database is used, and all the
- parameters associated with the shadow database. Versions of Bugzilla
- prior to 3.2 used the MyISAM table type, which supports
- only table-level write locking. With MyISAM, any time someone is making a change to
- a bug, the entire table is locked until the write operation is complete.
- Locking for write also blocks reads until the write is complete.
- </para>
- <para>
- The <quote>shadowdb</quote> parameter was designed to get around
- this limitation. While only a single user is allowed to write to
- a table at a time, reads can continue unimpeded on a read-only
- shadow copy of the database.
- </para>
-
- <note>
- <para>
- As of version 3.2, Bugzilla no longer uses the MyISAM table type.
- Instead, InnoDB is used, which can do transaction-based locking.
- Therefore, the limitations the Shadow Database feature was designed
- to workaround no longer exist.
- </para>
- </note>
-
- </section>
-
- <section id="admin-usermatching">
- <title>User Matching</title>
- <para>
- The settings on this page control how users are selected and queried
- when adding a user to a bug. For example, users need to be selected
- when choosing who the bug is assigned to, adding to the CC list or
- selecting a QA contact. With the "usemenuforusers" parameter, it is
- possible to configure Bugzilla to
- display a list of users in the fields instead of an empty text field.
- This should only be used in Bugzilla installations with a small number
- of users. If users are selected via a text box, this page also
- contains parameters for how user names can be queried and matched
- when entered.
- </para>
-
- </section>
-
- </section>
-
- <section id="useradmin">
- <title>User Administration</title>
-
- <section id="defaultuser">
- <title>Creating the Default User</title>
-
- <para>When you first run checksetup.pl after installing Bugzilla, it
- will prompt you for the administrative username (email address) and
- password for this "super user". If for some reason you delete
- the "super user" account, re-running checksetup.pl will again prompt
- you for this username and password.</para>
-
- <tip>
- <para>If you wish to add more administrative users, add them to
- the "admin" group and, optionally, edit the tweakparams, editusers,
- creategroups, editcomponents, and editkeywords groups to add the
- entire admin group to those groups (which is the case by default).
- </para>
- </tip>
- </section>
-
- <section id="manageusers">
- <title>Managing Other Users</title>
-
- <section id="user-account-search">
- <title>Searching for existing users</title>
-
- <para>
- If you have <quote>editusers</quote> privileges or if you are allowed
- to grant privileges for some groups, the <quote>Users</quote> link
- will appear in the Administration page.
- </para>
-
- <para>
- The first screen is a search form to search for existing user
- accounts. You can run searches based either on the user ID, real
- name or login name (i.e. the email address, or just the first part
- of the email address if the "emailsuffix" parameter is set).
- The search can be conducted
- in different ways using the listbox to the right of the text entry
- box. You can match by case-insensitive substring (the default),
- regular expression, a <emphasis>reverse</emphasis> regular expression
- match (which finds every user name which does NOT match the regular
- expression), or the exact string if you know exactly who you are
- looking for. The search can be restricted to users who are in a
- specific group. By default, the restriction is turned off.
- </para>
-
- <para>
- The search returns a list of
- users matching your criteria. User properties can be edited by clicking
- the login name. The Account History of a user can be viewed by clicking
- the "View" link in the Account History column. The Account History
- displays changes that have been made to the user account, the time of
- the change and the user who made the change. For example, the Account
- History page will display details of when a user was added or removed
- from a group.
- </para>
- </section>
-
- <section id="createnewusers">
- <title>Creating new users</title>
-
- <section id="self-registration">
- <title>Self-registration</title>
-
- <para>
- By default, users can create their own user accounts by clicking the
- <quote>New Account</quote> link at the bottom of each page (assuming
- they aren't logged in as someone else already). If you want to disable
- this self-registration, or if you want to restrict who can create his
- own user account, you have to edit the <quote>createemailregexp</quote>
- parameter in the <quote>Configuration</quote> page, see
- <xref linkend="parameters" />.
- </para>
- </section>
-
- <section id="user-account-creation">
- <title>Accounts created by an administrator</title>
-
- <para>
- Users with <quote>editusers</quote> privileges, such as administrators,
- can create user accounts for other users:
- </para>
-
- <orderedlist>
- <listitem>
- <para>After logging in, click the "Users" link at the footer of
- the query page, and then click "Add a new user".</para>
- </listitem>
-
- <listitem>
- <para>Fill out the form presented. This page is self-explanatory.
- When done, click "Submit".</para>
-
- <note>
- <para>Adding a user this way will <emphasis>not</emphasis>
- send an email informing them of their username and password.
- While useful for creating dummy accounts (watchers which
- shuttle mail to another system, for instance, or email
- addresses which are a mailing list), in general it is
- preferable to log out and use the <quote>New Account</quote>
- button to create users, as it will pre-populate all the
- required fields and also notify the user of her account name
- and password.</para>
- </note>
- </listitem>
- </orderedlist>
- </section>
- </section>
-
- <section id="modifyusers">
- <title>Modifying Users</title>
-
- <para>Once you have found your user, you can change the following
- fields:</para>
-
- <itemizedlist>
- <listitem>
- <para>
- <emphasis>Login Name</emphasis>:
- This is generally the user's full email address. However, if you
- have are using the <quote>emailsuffix</quote> parameter, this may
- just be the user's login name. Note that users can now change their
- login names themselves (to any valid email address).
- </para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>Real Name</emphasis>: The user's real name. Note that
- Bugzilla does not require this to create an account.</para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>Password</emphasis>:
- You can change the user's password here. Users can automatically
- request a new password, so you shouldn't need to do this often.
- If you want to disable an account, see Disable Text below.
- </para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>Bugmail Disabled</emphasis>:
- Mark this checkbox to disable bugmail and whinemail completely
- for this account. This checkbox replaces the data/nomail file
- which existed in older versions of Bugzilla.
- </para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>Disable Text</emphasis>:
- If you type anything in this box, including just a space, the
- user is prevented from logging in, or making any changes to
- bugs via the web interface.
- The HTML you type in this box is presented to the user when
- they attempt to perform these actions, and should explain
- why the account was disabled.
- </para>
- <para>
- Users with disabled accounts will continue to receive
- mail from Bugzilla; furthermore, they will not be able
- to log in themselves to change their own preferences and
- stop it. If you want an account (disabled or active) to
- stop receiving mail, simply check the
- <quote>Bugmail Disabled</quote> checkbox above.
- </para>
- <note>
- <para>
- Even users whose accounts have been disabled can still
- submit bugs via the e-mail gateway, if one exists.
- The e-mail gateway should <emphasis>not</emphasis> be
- enabled for secure installations of Bugzilla.
- </para>
- </note>
- <warning>
- <para>
- Don't disable all the administrator accounts!
- </para>
- </warning>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>&lt;groupname&gt;</emphasis>:
- If you have created some groups, e.g. "securitysensitive", then
- checkboxes will appear here to allow you to add users to, or
- remove them from, these groups.
- </para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>canconfirm</emphasis>:
- This field is only used if you have enabled the "unconfirmed"
- status. If you enable this for a user,
- that user can then move bugs from "Unconfirmed" to a "Confirmed"
- status (e.g.: "New" status).</para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>creategroups</emphasis>:
- This option will allow a user to create and destroy groups in
- Bugzilla.</para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>editbugs</emphasis>:
- Unless a user has this bit set, they can only edit those bugs
- for which they are the assignee or the reporter. Even if this
- option is unchecked, users can still add comments to bugs.
- </para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>editcomponents</emphasis>:
- This flag allows a user to create new products and components,
- as well as modify and destroy those that have no bugs associated
- with them. If a product or component has bugs associated with it,
- those bugs must be moved to a different product or component
- before Bugzilla will allow them to be destroyed.
- </para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>editkeywords</emphasis>:
- If you use Bugzilla's keyword functionality, enabling this
- feature allows a user to create and destroy keywords. As always,
- the keywords for existing bugs containing the keyword the user
- wishes to destroy must be changed before Bugzilla will allow it
- to die.</para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>editusers</emphasis>:
- This flag allows a user to do what you're doing right now: edit
- other users. This will allow those with the right to do so to
- remove administrator privileges from other users or grant them to
- themselves. Enable with care.</para>
- </listitem>
-
-
- <listitem>
- <para>
- <emphasis>tweakparams</emphasis>:
- This flag allows a user to change Bugzilla's Params
- (using <filename>editparams.cgi</filename>.)</para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>&lt;productname&gt;</emphasis>:
- This allows an administrator to specify the products
- in which a user can see bugs. If you turn on the
- <quote>makeproductgroups</quote> parameter in
- the Group Security Panel in the Parameters page,
- then Bugzilla creates one group per product (at the time you create
- the product), and this group has exactly the same name as the
- product itself. Note that for products that already exist when
- the parameter is turned on, the corresponding group will not be
- created. The user must still have the <quote>editbugs</quote>
- privilege to edit bugs in these products.</para>
- </listitem>
- </itemizedlist>
- </section>
-
- <section id="user-account-deletion">
- <title>Deleting Users</title>
- <para>
- If the <quote>allowuserdeletion</quote> parameter is turned on, see
- <xref linkend="parameters" />, then you can also delete user accounts.
- Note that this is most of the time not the best thing to do. If only
- a warning in a yellow box is displayed, then the deletion is safe.
- If a warning is also displayed in a red box, then you should NOT try
- to delete the user account, else you will get referential integrity
- problems in your database, which can lead to unexpected behavior,
- such as bugs not appearing in bug lists anymore, or data displaying
- incorrectly. You have been warned!
- </para>
- </section>
-
- <section id="impersonatingusers">
- <title>Impersonating Users</title>
-
- <para>
- There may be times when an administrator would like to do something as
- another user. The <command>sudo</command> feature may be used to do
- this.
- </para>
-
- <note>
- <para>
- To use the sudo feature, you must be in the
- <emphasis>bz_sudoers</emphasis> group. By default, all
- administrators are in this group.</para>
- </note>
-
- <para>
- If you have access to this feature, you may start a session by
- going to the Edit Users page, Searching for a user and clicking on
- their login. You should see a link below their login name titled
- "Impersonate this user". Click on the link. This will take you
- to a page where you will see a description of the feature and
- instructions for using it. After reading the text, simply
- enter the login of the user you would like to impersonate, provide
- a short message explaining why you are doing this, and press the
- button.</para>
-
- <para>
- As long as you are using this feature, everything you do will be done
- as if you were logged in as the user you are impersonating.</para>
-
- <warning>
- <para>
- The user you are impersonating will not be told about what you are
- doing. If you do anything that results in mail being sent, that
- mail will appear to be from the user you are impersonating. You
- should be extremely careful while using this feature.</para>
- </warning>
- </section>
- </section>
- </section>
-
- <section id="classifications" xreflabel="Classifications">
- <title>Classifications</title>
-
- <para>Classifications tend to be used in order to group several related
- products into one distinct entity.</para>
-
- <para>The classifications layer is disabled by default; it can be turned
- on or off using the useclassification parameter,
- in the <emphasis>Bug Fields</emphasis> section of the edit parameters screen.</para>
-
- <para>Access to the administration of classifications is controlled using
- the <emphasis>editclassifications</emphasis> system group, which defines
- a privilege for creating, destroying, and editing classifications.</para>
-
- <para>When activated, classifications will introduce an additional
- step when filling bugs (dedicated to classification selection), and they
- will also appear in the advanced search form.</para>
- </section>
-
- <section id="products" xreflabel="Products">
- <title>Products</title>
-
- <para>
- <glossterm linkend="gloss-product" baseform="product">
- Products</glossterm> typically represent real-world
- shipping products. Products can be given
- <xref linkend="classifications"/>.
- For example, if a company makes computer games,
- they could have a classification of "Games", and a separate
- product for each game. This company might also have a
- <quote>Common</quote> product for units of technology used
- in multiple games, and perhaps a few special products that
- represent items that are not actually shipping products
- (for example, "Website", or "Administration").
- </para>
-
- <para>
- Many of Bugzilla's settings are configurable on a per-product
- basis. The number of <quote>votes</quote> available to
- users is set per-product, as is the number of votes
- required to move a bug automatically from the UNCONFIRMED
- status to the NEW status.
- </para>
-
- <para>
- When creating or editing products the following options are
- available:
- </para>
-
- <variablelist>
-
- <varlistentry>
- <term>
- Product
- </term>
- <listitem>
- <para>
- The name of the product
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- Description
- </term>
- <listitem>
- <para>
- A brief description of the product
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- URL describing milestones for this product
- </term>
- <listitem>
- <para>
- If there is reference URL, provide it here
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- Default milestone
- </term>
- <listitem>
- <para>
- Select the default milestone for this product.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- Closed for bug entry
- </term>
- <listitem>
- <para>
- Select this box to prevent new bugs from being
- entered against this product.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- Maximum votes per person
- </term>
- <listitem>
- <para>
- Maximum votes a user is allowed to give for this
- product
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- Maximum votes a person can put on a single bug
- </term>
- <listitem>
- <para>
- Maximum votes a user is allowed to give for this
- product in a single bug
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- Confirmation threshold
- </term>
- <listitem>
- <para>
- Number of votes needed to automatically remove any
- bug against this product from the UNCONFIRMED state
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- Version
- </term>
- <listitem>
- <para>
- Specify which version of the product bugs will be
- entered against.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- Create chart datasets for this product
- </term>
- <listitem>
- <para>
- Select to make chart datasets available for this product.
- </para>
- </listitem>
- </varlistentry>
-
- </variablelist>
-
- <para>
- When editing a product there is also a link to edit Group Access Controls,
- see <xref linkend="product-group-controls"/>.
- </para>
-
- <section id="create-product">
- <title>Creating New Products</title>
-
- <para>
- To create a new product:
- </para>
-
- <orderedlist>
- <listitem>
- <para>
- Select <quote>Administration</quote> from the footer and then
- choose <quote>Products</quote> from the main administration page.
- </para>
- </listitem>
-
- <listitem>
- <para>
- Select the <quote>Add</quote> link in the bottom right.
- </para>
- </listitem>
-
- <listitem>
- <para>
- Enter the name of the product and a description. The
- Description field may contain HTML.
- </para>
- </listitem>
-
- <listitem>
- <para>
- When the product is created, Bugzilla will give a message
- stating that a component must be created before any bugs can
- be entered against the new product. Follow the link to create
- a new component. See <xref linkend="components"/> for more
- information.
- </para>
- </listitem>
- </orderedlist>
-
- </section>
-
- <section id="edit-products">
- <title>Editing Products</title>
-
- <para>
- To edit an existing product, click the "Products" link from the
- "Administration" page. If the 'useclassification' parameter is
- turned on, a table of existing classifications is displayed,
- including an "Unclassified" category. The table indicates how many products
- are in each classification. Click on the classification name to see its
- products. If the 'useclassification' parameter is not in use, the table
- lists all products directly. The product table summarizes the information
- about the product defined
- when the product was created. Click on the product name to edit these
- properties, and to access links to other product attributes such as the
- product's components, versions, milestones, and group access controls.
- </para>
-
- </section>
-
- <section id="comps-vers-miles-products">
- <title>Adding or Editing Components, Versions and Target Milestones</title>
- <para>
- To edit existing, or add new, Components, Versions or Target Milestones
- to a Product, select the "Edit Components", "Edit Versions" or "Edit
- Milestones" links from the "Edit Product" page. A table of existing
- Components, Versions or Milestones is displayed. Click on a item name
- to edit the properties of that item. Below the table is a link to add
- a new Component, Version or Milestone.
- </para>
- <para>
- For more information on components, see <xref linkend="components"/>.
- </para>
- <para>
- For more information on versions, see <xref linkend="versions"/>.
- </para>
- <para>
- For more information on milestones, see <xref linkend="milestones"/>.
- </para>
- </section>
-
- <section id="product-group-controls">
- <title>Assigning Group Controls to Products</title>
-
- <para>
- On the <quote>Edit Product</quote> page, there is a link called
- <quote>Edit Group Access Controls</quote>. The settings on this page
- control the relationship of the groups to the product being edited.
- </para>
-
- <para>
- Group Access Controls are an important aspect of using groups for
- isolating products and restricting access to bugs filed against those
- products. For more information on groups, including how to create, edit
- add users to, and alter permission of, see <xref linkend="groups"/>.
- </para>
-
- <para>
- After selecting the "Edit Group Access Controls" link from the "Edit
- Product" page, a table containing all user-defined groups for this
- Bugzilla installation is displayed. The system groups that are created
- when Bugzilla is installed are not applicable to Group Access Controls.
- Below is description of what each of these fields means.
- </para>
-
- <para>
- Groups may be applicable (e.g bugs in this product can be associated
- with this group) , default (e.g. bugs in this product are in this group
- by default), and mandatory (e.g. bugs in this product must be associated
- with this group) for each product. Groups can also control access
- to bugs for a given product, or be used to make bugs for a product
- totally read-only unless the group restrictions are met. The best way to
- understand these relationships is by example. See
- <xref linkend="group-control-examples"/> for examples of
- product and group relationships.
- </para>
+ <SECTION id="voting">
+ <TITLE>Voting</TITLE>
+ <PARA>
+ The concept of "voting" is a poorly understood, yet powerful feature for the management
+ of open-source projects. Each user is assigned so many Votes per product, which they can
+ freely reassign (or assign multiple votes to a single bug).
+ This allows developers to gauge user need for a particular enhancement
+ or bugfix. By allowing bugs with a certain number of votes to automatically move from
+ "UNCONFIRMED" to "NEW", users of the bug system can help high-priority bugs garner
+ attention so they don't sit for a long time awaiting triage.
+ </PARA>
+ <PARA>
+ The daunting challenge of Votes is deciding where you draw the line for a "vocal majority". If you
+ only have a user base of 100 users, setting a low threshold for bugs to move from UNCONFIRMED
+ to NEW makes sense. As the Bugzilla user base expands, however, these thresholds must be
+ re-evaluated. You should gauge whether this feature is worth the time and close monitoring involved,
+ and perhaps forego implementation until you have a critical mass of users who demand it.
+ </PARA>
+ <PARA>To modify Voting settings:</PARA>
+ <ORDEREDLIST>
+ <LISTITEM>
+ <PARA>
+ Navigate to the "Edit Product" screen for the Product you wish to modify
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Set "Maximum Votes per person" to your calculated value. Setting this field
+ to "0" disables voting.
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Set "Maximum Votes a person can put on a single bug" to your calculated value. It
+ should probably be some number lower than the "Maximum votes per person".
+ Setting this field to "0" disables voting, but leaves the voting options open
+ to the user. This is confusing.
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Set "Number of votes a bug in this product needs to automatically get out of the
+ UNCONFIRMED state" to your calculated number. Setting this field to "0"
+ disables the automatic move of bugs from UNCONFIRMED to NEW. Some people
+ advocate leaving this at "0", but of what use are Votes if your Bugzilla
+ user base is unable to affect which bugs appear on Development radar?
+ <TIP>
+ <PARA>
+ You should probably set this number to higher than a small coalition of
+ Bugzilla users can influence it. Most sites use this as a "referendum"
+ mechanism -- if users are able to vote a bug out of UNCONFIRMED, it
+ is a <EMPHASIS>really</EMPHASIS> bad bug!
+ </PARA>
+ </TIP>
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Once you have adjusted the values to your preference, select the "Update" button.
+ </PARA>
+ </LISTITEM>
+ </ORDEREDLIST>
+ </SECTION>
+
+ <SECTION id="groups">
+ <TITLE>Groups and Group Security</TITLE>
+ <PARA>
+ Groups can be very useful in bugzilla, because they allow users to isolate
+ bugs or products that should only be seen by certain people. Groups can also
+ be a complicated minefield of interdependencies and weirdness if mismanaged.
+
+ <EXAMPLE>
+ <TITLE>When to Use Group Security</TITLE>
+ <INFORMALEXAMPLE>
+ <PARA>
+ Many Bugzilla sites isolate "Security-related" bugs from all other bugs.
+ This way, they can have a fix ready before the security vulnerability
+ is announced to the world. You can create a "Security" product which, by
+ default, has no members, and only add members to the group (in their individual
+ User page, as described under User Administration) who should have
+ priveleged access to "Security" bugs. Alternately, you may create a Group
+ independently of any Product, and change the Group mask on individual bugs
+ to restrict access to members only of certain Groups.
+ </PARA>
+ </INFORMALEXAMPLE>
+ </EXAMPLE>
+
+ Groups only work if you enable the "usebuggroups" paramater.
+ In addition, if the "usebuggroupsentry" parameter is "On", one can restrict access
+ to products by groups, so that only members of a product group are able to view
+ bugs within that product.
+ Group security in Bugzilla can be divided into two categories:
+ Generic and Product-Based.
+ </PARA>
+ <NOTE>
+ <PARA>
+ Groups in Bugzilla are a complicated beast that evolved out of very simple user
+ permission bitmasks, apparently itself derived from common concepts in UNIX access
+ controls. A "bitmask" is a fixed-length number whose value can describe one, and
+ only one, set of states. For instance, UNIX file permissions are assigned bitmask
+ values: "execute" has a value of 1, "write" has a value of 2,
+ and "read" has a value of 4. Add them together,
+ and a file can be read, written to, and executed if it has a bitmask of "7". (This
+ is a simplified example -- anybody who knows UNIX security knows there is much
+ more to it than this. Please bear with me for the purpose of this note.) The only
+ way a bitmask scheme can work is by doubling the bit count for each value. Thus
+ if UNIX wanted to offer another file permission, the next would have to be a value of
+ 8, then the next 16, the next 32, etc.
+ </PARA>
+ <PARA>
+ Similarly, Bugzilla offers a bitmask to define group permissions, with an internal
+ limit of 64. Several are already occupied
+ by built-in permissions. The way around this limitation is
+ to avoid assigning groups to products if you have many products, avoid bloating
+ of group lists, and religiously prune irrelevant groups. In reality, most installations
+ of Bugzilla support far fewer than 64 groups, so this limitation has not hit
+ for most sites, but it is on the table to be revised for Bugzilla 3.0
+ because it interferes with the security schemes of some administrators.
+ </PARA>
+ </NOTE>
+ <PARA>
+ To enable Generic Group Security ("usebuggroups"):
+ </PARA>
+ <ORDEREDLIST>
+ <LISTITEM>
+ <PARA>
+ Turn "On" "usebuggroups" in the "Edit Parameters" screen.
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ You will generally have no groups set up. Select the "groups" link
+ in the footer.
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Take a moment to understand the instructions on the "Edit Groups" screen.
+ Once you feel confident you understand what is expected of you, select the
+ "Add Group" link.
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Fill out the "New Name" (remember, no spaces!), "New Description", and "New
+ User RegExp" fields. "New User RegExp" allows you to automatically place
+ all users who fulfill the Regular Expression into the new group.
+
+ <EXAMPLE>
+ <TITLE>Creating a New Group</TITLE>
+ <INFORMALEXAMPLE>
+ <PARA>
+ I created a group called "DefaultGroup" with a description of "This is simply
+ a group to play with", and a "New User RegExp" of "*@velio.com". This
+ new group automatically includes all Bugzilla users with "@velio.com" at the
+ end of their user id. When I finished, my new group was assigned bit #128.
+ </PARA>
+ </INFORMALEXAMPLE>
+ </EXAMPLE>
+
+ When you have finished, select the "Add" button.
+ </PARA>
+ </LISTITEM>
+ </ORDEREDLIST>
+
+ <PARA>
+ To enable Product-Based Group Security ("usebuggroupsentry"):
+ </PARA>
+ <WARNING>
+ <PARA>
+ Don't forget that you only have 64 groups masks available, total, for
+ your installation of Bugzilla! If you plan on having more than 50
+ products in your individual Bugzilla installation, and require group
+ security for your products, you should
+ consider either running multiple Bugzillas or using Generic Group Security
+ instead of Product-Based ("usebuggroupsentry") Group Security.
+ </PARA>
+ </WARNING>
+ <ORDEREDLIST>
+ <LISTITEM>
+ <PARA>
+ Turn "On" "usebuggroups" and "usebuggroupsentry" in the "Edit Parameters" screen.
+ </PARA>
+ <WARNING>
+ <PARA>
+ "usebuggroupsentry" has the capacity to prevent the administrative user
+ from directly altering bugs because of conflicting group permissions.
+ If you plan on using "usebuggroupsentry", you should plan on restricting administrative
+ account usage to administrative duties only.
+ In other words, manage bugs with an unpriveleged user account, and
+ manage users, groups, Products, etc. with the administrative account.
+ </PARA>
+ </WARNING>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ You will generally have no Groups set up, unless you enabled "usebuggroupsentry"
+ prior to creating any Products. To create "Generic Group Security" groups,
+ follow the instructions given above. To create Product-Based Group security,
+ simply follow the instructions for creating a new Product. If you need to
+ add users to these new groups as you create them, you will find the option
+ to add them to the group available under the "Edit User" screens.
+ </PARA>
+ </LISTITEM>
+ </ORDEREDLIST>
+ </SECTION>
+ </SECTION>
- <note>
- <para>
- Products and Groups are not limited to a one-to-one relationship.
- Multiple groups can be associated with the same product, and groups
- can be associated with more than one product.
- </para>
- </note>
-
- <para>
- If any group has <emphasis>Entry</emphasis> selected, then the
- product will restrict bug entry to only those users
- who are members of <emphasis>all</emphasis> the groups with
- <emphasis>Entry</emphasis> selected.
- </para>
-
- <para>
- If any group has <emphasis>Canedit</emphasis> selected,
- then the product will be read-only for any users
- who are not members of <emphasis>all</emphasis> of the groups with
- <emphasis>Canedit</emphasis> selected. <emphasis>Only</emphasis> users who
- are members of all the <emphasis>Canedit</emphasis> groups
- will be able to edit bugs for this product. This is an additional
- restriction that enables finer-grained control over products rather
- than just all-or-nothing access levels.
- </para>
-
- <para>
- The following settings let you
- choose privileges on a <emphasis>per-product basis</emphasis>.
- This is a convenient way to give privileges to
- some users for some products only, without having
- to give them global privileges which would affect
- all products.
- </para>
-
- <para>
- Any group having <emphasis>editcomponents</emphasis>
- selected allows users who are in this group to edit all
- aspects of this product, including components, milestones
- and versions.
- </para>
-
- <para>
- Any group having <emphasis>canconfirm</emphasis> selected
- allows users who are in this group to confirm bugs
- in this product.
- </para>
-
- <para>
- Any group having <emphasis>editbugs</emphasis> selected allows
- users who are in this group to edit all fields of
- bugs in this product.
- </para>
-
- <para>
- The <emphasis>MemberControl</emphasis> and
- <emphasis>OtherControl</emphasis> are used in tandem to determine which
- bugs will be placed in this group. The only allowable combinations of
- these two parameters are listed in a table on the "Edit Group Access Controls"
- page. Consult this table for details on how these fields can be used.
- Examples of different uses are described below.
- </para>
-
- <section id="group-control-examples">
- <title>Common Applications of Group Controls</title>
-
- <para>
- The use of groups is best explained by providing examples that illustrate
- configurations for common use cases. The examples follow a common syntax:
- <emphasis>Group: Entry, MemberControl, OtherControl, CanEdit,
- EditComponents, CanConfirm, EditBugs</emphasis>. Where "Group" is the name
- of the group being edited for this product. The other fields all
- correspond to the table on the "Edit Group Access Controls" page. If any
- of these options are not listed, it means they are not checked.
- </para>
-
- <para>
- Basic Product/Group Restriction
- </para>
-
- <para>
- Suppose there is a product called "Bar". The
- "Bar" product can only have bugs entered against it by users in the
- group "Foo". Additionally, bugs filed against product "Bar" must stay
- restricted to users to "Foo" at all times. Furthermore, only members
- of group "Foo" can edit bugs filed against product "Bar", even if other
- users could see the bug. This arrangement would achieved by the
- following:
- </para>
-
- <programlisting>
-Product Bar:
-foo: ENTRY, MANDATORY/MANDATORY, CANEDIT
- </programlisting>
-
- <para>
- Perhaps such strict restrictions are not needed for product "Bar". A
- more lenient way to configure product "Bar" and group "Foo" would be:
- </para>
-
- <programlisting>
-Product Bar:
-foo: ENTRY, SHOWN/SHOWN, EDITCOMPONENTS, CANCONFIRM, EDITBUGS
- </programlisting>
-
- <para>
- The above indicates that for product "Bar", members of group "Foo" can
- enter bugs. Any one with permission to edit a bug against product "Bar"
- can put the bug
- in group "Foo", even if they themselves are not in "Foo". Anyone in group
- "Foo" can edit all aspects of the components of product "Bar", can confirm
- bugs against product "Bar", and can edit all fields of any bug against
- product "Bar".
- </para>
-
- <para>
- General User Access With Security Group
- </para>
-
- <para>
- To permit any user to file bugs against "Product A",
- and to permit any user to submit those bugs into a
- group called "Security":
- </para>
-
- <programlisting>
-Product A:
-security: SHOWN/SHOWN
- </programlisting>
-
- <para>
- General User Access With A Security Product
- </para>
-
- <para>
- To permit any user to file bugs against product called "Security"
- while keeping those bugs from becoming visible to anyone
- outside the group "SecurityWorkers" (unless a member of the
- "SecurityWorkers" group removes that restriction):
- </para>
-
- <programlisting>
-Product Security:
-securityworkers: DEFAULT/MANDATORY
- </programlisting>
-
- <para>
- Product Isolation With a Common Group
- </para>
-
- <para>
- To permit users of "Product A" to access the bugs for
- "Product A", users of "Product B" to access the bugs for
- "Product B", and support staff, who are members of the "Support
- Group" to access both, three groups are needed:
- </para>
-
- <orderedlist>
-
- <listitem>
- <para>Support Group: Contains members of the support staff.</para>
- </listitem>
-
- <listitem>
- <para>AccessA Group: Contains users of product A and the Support group.</para>
- </listitem>
-
- <listitem>
- <para>AccessB Group: Contains users of product B and the Support group.</para>
- </listitem>
-
- </orderedlist>
-
- <para>
- Once these three groups are defined, the product group controls
- can be set to:
- </para>
-
- <programlisting>
-Product A:
-AccessA: ENTRY, MANDATORY/MANDATORY
-Product B:
-AccessB: ENTRY, MANDATORY/MANDATORY
- </programlisting>
-
- <para>
- Perhaps the "Support Group" wants more control. For example,
- the "Support Group" could be permitted to make bugs inaccessible to
- users of both groups "AccessA" and "AccessB".
- Then, the "Support Group" could be permitted to publish
- bugs relevant to all users in a third product (let's call it
- "Product Common") that is read-only
- to anyone outside the "Support Group". In this way the "Support Group"
- could control bugs that should be seen by both groups.
- That configuration would be:
- </para>
-
- <programlisting>
-Product A:
-AccessA: ENTRY, MANDATORY/MANDATORY
-Support: SHOWN/NA
-Product B:
-AccessB: ENTRY, MANDATORY/MANDATORY
-Support: SHOWN/NA
-Product Common:
-Support: ENTRY, DEFAULT/MANDATORY, CANEDIT
- </programlisting>
-
- <para>
- Make a Product Read Only
- </para>
-
- <para>
- Sometimes a product is retired and should no longer have
- new bugs filed against it (for example, an older version of a software
- product that is no longer supported). A product can be made read-only
- by creating a group called "readonly" and adding products to the
- group as needed:
- </para>
-
- <programlisting>
-Product A:
-ReadOnly: ENTRY, NA/NA, CANEDIT
- </programlisting>
-
- <note>
- <para>
- For more information on Groups outside of how they relate to products
- see <xref linkend="groups"/>.
- </para>
- </note>
-
- </section>
-
- </section>
-
- </section>
-
- <section id="components" xreflabel="Components">
- <title>Components</title>
-
- <para>Components are subsections of a Product. E.g. the computer game
- you are designing may have a "UI"
- component, an "API" component, a "Sound System" component, and a
- "Plugins" component, each overseen by a different programmer. It
- often makes sense to divide Components in Bugzilla according to the
- natural divisions of responsibility within your Product or
- company.</para>
-
- <para>
- Each component has a default assignee and (if you turned it on in the parameters),
- a QA Contact. The default assignee should be the primary person who fixes bugs in
- that component. The QA Contact should be the person who will ensure
- these bugs are completely fixed. The Assignee, QA Contact, and Reporter
- will get email when new bugs are created in this Component and when
- these bugs change. Default Assignee and Default QA Contact fields only
- dictate the
- <emphasis>default assignments</emphasis>;
- these can be changed on bug submission, or at any later point in
- a bug's life.</para>
-
- <para>To create a new Component:</para>
-
- <orderedlist>
- <listitem>
- <para>Select the <quote>Edit components</quote> link
- from the <quote>Edit product</quote> page</para>
- </listitem>
-
- <listitem>
- <para>Select the <quote>Add</quote> link in the bottom right.</para>
- </listitem>
-
- <listitem>
- <para>Fill out the <quote>Component</quote> field, a
- short <quote>Description</quote>, the
- <quote>Default Assignee</quote>, <quote>Default CC List</quote>
- and <quote>Default QA Contact</quote> (if enabled).
- The <quote>Component Description</quote> field may contain a
- limited subset of HTML tags. The <quote>Default Assignee</quote>
- field must be a login name already existing in the Bugzilla database.
- </para>
- </listitem>
- </orderedlist>
- </section>
-
- <section id="versions">
- <title>Versions</title>
-
- <para>Versions are the revisions of the product, such as "Flinders
- 3.1", "Flinders 95", and "Flinders 2000". Version is not a multi-select
- field; the usual practice is to select the earliest version known to have
- the bug.
- </para>
-
- <para>To create and edit Versions:</para>
-
- <orderedlist>
- <listitem>
- <para>From the "Edit product" screen, select "Edit Versions"</para>
- </listitem>
+ <SECTION id="security">
+ <TITLE>Bugzilla Security</TITLE>
+ <EPIGRAPH>
+ <PARA>
+ Putting your money in a wall safe is better protection than depending on the fact that
+ no one knows that you hide your money in a mayonnaise jar in your fridge.
+ </PARA>
+ </EPIGRAPH>
+ <NOTE>
+ <PARA>
+ Poorly-configured MySQL, Bugzilla, and FTP installations have given attackers full
+ access to systems in the past. Please take these guidelines seriously, even
+ for Bugzilla machines hidden away behind your firewall. 80% of all computer
+ trespassers are insiders, not anonymous crackers.
+ </PARA>
+ </NOTE>
+ <PARA>
+ First thing's first: Secure your installation.
+ <NOTE>
+ <PARA>
+ These instructions must, of necessity, be somewhat vague since Bugzilla runs on so many different
+ platforms. If you have refinements of these directions for specific platforms, please
+ submit them to <ULINK URL="mailto://mozilla-webtools@mozilla.org">mozilla-webtools@mozilla.org</ULINK>
+ </PARA>
+ </NOTE>
+ <ORDEREDLIST>
+ <LISTITEM>
+ <PARA>
+ Ensure you are running at least MysQL version 3.22.32 or newer. Earlier versions had
+ notable security holes and poorly secured default configuration choices.
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA><EMPHASIS>There is no substitute for understanding the tools on your system!</EMPHASIS>
+ Read <ULINK URL="http://www.mysql.com/documentation/mysql/bychapter/manual_Privilege_system.html">
+ The MySQL Privelege System</ULINK> until you can recite it from memory!</PARA>
+ <PARA>
+ At the very least, ensure you password the "mysql -u root" account and the "bugs" account, establish grant
+ table rights (consult the Keystone guide in Appendix C: The Bugzilla Database for some easy-to-use details)
+ that do not allow CREATE, DROP, RELOAD, SHUTDOWN, and PROCESS for user "bugs". I wrote up the Keystone
+ advice back when I knew far less about security than I do now : )
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Lock down /etc/inetd.conf. Heck, disable inet entirely on this box. It should only listen to
+ port 25 for Sendmail
+ and port 80 for Apache.
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>Do not run Apache as "nobody". This will require very lax permissions in your Bugzilla directories.
+ Run it, instead, as a user with a name, set via your httpd.conf file.</PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Ensure you have adequate access controls for $BUGZILLA_HOME/data/, $BUGZILLA_HOME/localconfig,
+ and $BUGZILLA_HOME/shadow directories.
+ The localconfig file stores your "bugs" user password,
+ which would be terrible to have in the hands
+ of a criminal. Also some files under $BUGZILLA_HOME/data store sensitive information.
+ </PARA>
+ <PARA>
+ On Apache, you can use .htaccess files to protect access to these directories, as outlined
+ in <ULINK URL="http://bugzilla.mozilla.org/show_bug.cgi?id=57161">Bug 57161</ULINK> for the
+ localconfig file, and <ULINK URL="http://bugzilla.mozilla.org/show_bug.cgi?id=65572">
+ Bug 65572</ULINK> for adequate protection in your data/ and shadow/ directories.
+ </PARA>
+ <PARA>
+ Note the instructions which follow are Apache-specific. If you use IIS, Netscape, or other
+ non-Apache web servers, please consult your system documentation for how to secure these
+ files from being transmitted to curious users.
+ </PARA>
+ <PARA>
+ Place the following text into a file named ".htaccess", readable by your web server,
+ in your $BUGZILLA_HOME/data directory.
+ <LITERALLAYOUT>
+ &lt;Files comments&gt;
+ allow from all
+ &lt;/Files&gt;
+ deny from all
+ </LITERALLAYOUT>
+ </PARA>
+ <PARA>
+ Place the following text into a file named ".htaccess", readable by your web server,
+ in your $BUGZILLA_HOME/ directory.
+ <LITERALLAYOUT>
+ &lt;Files localconfig&gt;
+ deny from all
+ &lt;/Files&gt;
+ allow from all
+ </LITERALLAYOUT>
+ </PARA>
+ <PARA>
+ Place the following text into a file named ".htaccess", readable by your web server,
+ in your $BUGZILLA_HOME/shadow directory.
+ <LITERALLAYOUT>
+ deny from all
+ </LITERALLAYOUT>
+ </PARA>
+ </LISTITEM>
+ </ORDEREDLIST>
+ </PARA>
+ </SECTION>
+</CHAPTER>
- <listitem>
- <para>You will notice that the product already has the default
- version "undefined". Click the "Add" link in the bottom right.</para>
- </listitem>
-
- <listitem>
- <para>Enter the name of the Version. This field takes text only.
- Then click the "Add" button.</para>
- </listitem>
-
- </orderedlist>
- </section>
-
- <section id="milestones">
- <title>Milestones</title>
-
- <para>Milestones are "targets" that you plan to get a bug fixed by. For
- example, you have a bug that you plan to fix for your 3.0 release, it
- would be assigned the milestone of 3.0.</para>
-
- <note>
- <para>Milestone options will only appear for a Product if you turned
- on the "usetargetmilestone" Param in the "Edit Parameters" screen.
- </para>
- </note>
-
- <para>To create new Milestones, set Default Milestones, and set
- Milestone URL:</para>
-
- <orderedlist>
- <listitem>
- <para>Select "Edit milestones" from the "Edit product" page.</para>
- </listitem>
-
- <listitem>
- <para>Select "Add" in the bottom right corner.
- text</para>
- </listitem>
-
- <listitem>
- <para>Enter the name of the Milestone in the "Milestone" field. You
- can optionally set the "sortkey", which is a positive or negative
- number (-32768 to 32767) that defines where in the list this particular
- milestone appears. This is because milestones often do not
- occur in alphanumeric order For example, "Future" might be
- after "Release 1.2". Select "Add".</para>
- </listitem>
-
- <listitem>
- <para>From the Edit product screen, you can enter the URL of a
- page which gives information about your milestones and what
- they mean. </para>
- </listitem>
- </orderedlist>
- </section>
-
- <section id="flags-overview">
- <title>Flags</title>
-
- <para>
- Flags are a way to attach a specific status to a bug or attachment,
- either <quote>+</quote> or <quote>-</quote>. The meaning of these symbols depends on the text
- the flag itself, but contextually they could mean pass/fail,
- accept/reject, approved/denied, or even a simple yes/no. If your site
- allows requestable flags, then users may set a flag to <quote>?</quote> as a
- request to another user that they look at the bug/attachment, and set
- the flag to its correct status.
- </para>
-
- <section id="flags-simpleexample">
- <title>A Simple Example</title>
-
- <para>
- A developer might want to ask their manager,
- <quote>Should we fix this bug before we release version 2.0?</quote>
- They might want to do this for a <emphasis>lot</emphasis> of bugs,
- so it would be nice to streamline the process...
- </para>
- <para>
- In Bugzilla, it would work this way:
- <orderedlist>
- <listitem>
- <para>
- The Bugzilla administrator creates a flag type called
- <quote>blocking2.0</quote> that shows up on all bugs in
- your product.
- </para>
-
- <para>
- It shows up on the <quote>Show Bug</quote> screen
- as the text <quote>blocking2.0</quote> with a drop-down box next
- to it. The drop-down box contains four values: an empty space,
- <quote>?</quote>, <quote>-</quote>, and <quote>+</quote>.
- </para>
- </listitem>
- <listitem>
- <para>The developer sets the flag to <quote>?</quote>.</para>
- </listitem>
- <listitem>
- <para>
- The manager sees the <computeroutput>blocking2.0</computeroutput>
- flag with a <quote>?</quote> value.
- </para>
- </listitem>
- <listitem>
- <para>
- If the manager thinks the feature should go into the product
- before version 2.0 can be released, he sets the flag to
- <quote>+</quote>. Otherwise, he sets it to <quote>-</quote>.
- </para>
- </listitem>
- <listitem>
- <para>
- Now, every Bugzilla user who looks at the bug knows whether or
- not the bug needs to be fixed before release of version 2.0.
- </para>
- </listitem>
- </orderedlist>
- </para>
-
- </section>
-
- <section id="flags-about">
- <title>About Flags</title>
-
- <section id="flag-values">
- <title>Values</title>
- <para>
- Flags can have three values:
- <variablelist>
- <varlistentry>
- <term><computeroutput>?</computeroutput></term>
- <listitem><simpara>
- A user is requesting that a status be set. (Think of it as 'A question is being asked'.)
- </simpara></listitem>
- </varlistentry>
- <varlistentry>
- <term><computeroutput>-</computeroutput></term>
- <listitem><simpara>
- The status has been set negatively. (The question has been answered <quote>no</quote>.)
- </simpara></listitem>
- </varlistentry>
- <varlistentry>
- <term><computeroutput>+</computeroutput></term>
- <listitem><simpara>
- The status has been set positively.
- (The question has been answered <quote>yes</quote>.)
- </simpara></listitem>
- </varlistentry>
- </variablelist>
- </para>
- <para>
- Actually, there's a fourth value a flag can have --
- <quote>unset</quote> -- which shows up as a blank space. This
- just means that nobody has expressed an opinion (or asked
- someone else to express an opinion) about this bug or attachment.
- </para>
- </section>
- </section>
-
- <section id="flag-askto">
- <title>Using flag requests</title>
- <para>
- If a flag has been defined as 'requestable', and a user has enough privileges
- to request it (see below), the user can set the flag's status to <quote>?</quote>.
- This status indicates that someone (a.k.a. <quote>the requester</quote>) is asking
- someone else to set the flag to either <quote>+</quote> or <quote>-</quote>.
- </para>
- <para>
- If a flag has been defined as 'specifically requestable',
- a text box will appear next to the flag into which the requester may
- enter a Bugzilla username. That named person (a.k.a. <quote>the requestee</quote>)
- will receive an email notifying them of the request, and pointing them
- to the bug/attachment in question.
- </para>
- <para>
- If a flag has <emphasis>not</emphasis> been defined as 'specifically requestable',
- then no such text-box will appear. A request to set this flag cannot be made of
- any specific individual, but must be asked <quote>to the wind</quote>.
- A requester may <quote>ask the wind</quote> on any flag simply by leaving the text-box blank.
- </para>
- </section>
-
- <section id="flag-types">
- <title>Two Types of Flags</title>
-
- <para>
- Flags can go in two places: on an attachment, or on a bug.
- </para>
-
- <section id="flag-type-attachment">
- <title>Attachment Flags</title>
-
- <para>
- Attachment flags are used to ask a question about a specific
- attachment on a bug.
- </para>
- <para>
- Many Bugzilla installations use this to
- request that one developer <quote>review</quote> another
- developer's code before they check it in. They attach the code to
- a bug report, and then set a flag on that attachment called
- <quote>review</quote> to
- <computeroutput>review?boss@domain.com</computeroutput>.
- boss@domain.com is then notified by email that
- he has to check out that attachment and approve it or deny it.
- </para>
-
- <para>
- For a Bugzilla user, attachment flags show up in three places:
- <orderedlist>
- <listitem>
- <para>
- On the list of attachments in the <quote>Show Bug</quote>
- screen, you can see the current state of any flags that
- have been set to ?, +, or -. You can see who asked about
- the flag (the requester), and who is being asked (the
- requestee).
- </para>
- </listitem>
- <listitem>
- <para>
- When you <quote>Edit</quote> an attachment, you can
- see any settable flag, along with any flags that have
- already been set. This <quote>Edit Attachment</quote>
- screen is where you set flags to ?, -, +, or unset them.
- </para>
- </listitem>
- <listitem>
- <para>
- Requests are listed in the <quote>Request Queue</quote>, which
- is accessible from the <quote>My Requests</quote> link (if you are
- logged in) or <quote>Requests</quote> link (if you are logged out)
- visible in the footer of all pages.
- </para>
- </listitem>
- </orderedlist>
- </para>
-
- </section>
-
- <section id="flag-type-bug">
- <title>Bug Flags</title>
-
- <para>
- Bug flags are used to set a status on the bug itself. You can
- see Bug Flags in the <quote>Show Bug</quote> and <quote>Requests</quote>
- screens, as described above.
- </para>
- <para>
- Only users with enough privileges (see below) may set flags on bugs.
- This doesn't necessarily include the assignee, reporter, or users with the
- <computeroutput>editbugs</computeroutput> permission.
- </para>
- </section>
-
- </section>
-
- <section id="flags-admin">
- <title>Administering Flags</title>
-
- <para>
- If you have the <quote>editcomponents</quote> permission, you can
- edit Flag Types from the main administration page. Clicking the
- <quote>Flags</quote> link will bring you to the <quote>Administer
- Flag Types</quote> page. Here, you can select whether you want
- to create (or edit) a Bug flag, or an Attachment flag.
- </para>
- <para>
- No matter which you choose, the interface is the same, so we'll
- just go over it once.
- </para>
-
- <section id="flags-edit">
- <title>Editing a Flag</title>
- <para>
- To edit a flag's properties, just click on the <quote>Edit</quote>
- link next to the flag's description. That will take you to the same
- form as described below (<xref linkend="flags-create"/>).
- </para>
- </section>
-
- <section id="flags-create">
- <title>Creating a Flag</title>
-
- <para>
- When you click on the <quote>Create a Flag Type for...</quote>
- link, you will be presented with a form. Here is what the fields in
- the form mean:
- </para>
-
- <section id="flags-create-field-name">
- <title>Name</title>
- <para>
- This is the name of the flag. This will be displayed
- to Bugzilla users who are looking at or setting the flag.
- The name may contain any valid Unicode characters except commas
- and spaces.
- </para>
- </section>
-
- <section id="flags-create-field-description">
- <title>Description</title>
- <para>
- The description describes the flag in more detail. It is visible
- in a tooltip when hovering over a flag either in the <quote>Show Bug</quote>
- or <quote>Edit Attachment</quote> pages. This field can be as
- long as you like, and can contain any character you want.
- </para>
- </section>
-
- <section id="flags-create-field-category">
- <title>Category</title>
-
- <para>
- Default behaviour for a newly-created flag is to appear on
- products and all components, which is why <quote>__Any__:__Any__</quote>
- is already entered in the <quote>Inclusions</quote> box.
- If this is not your desired behaviour, you must either set some
- exclusions (for products on which you don't want the flag to appear),
- or you must remove <quote>__Any__:__Any__</quote> from the Inclusions box
- and define products/components specifically for this flag.
- </para>
-
- <para>
- To create an Inclusion, select a Product from the top drop-down box.
- You may also select a specific component from the bottom drop-down box.
- (Setting <quote>__Any__</quote> for Product translates to,
- <quote>all the products in this Bugzilla</quote>.
- Selecting <quote>__Any__</quote> in the Component field means
- <quote>all components in the selected product.</quote>)
- Selections made, press <quote>Include</quote>, and your
- Product/Component pairing will show up in the <quote>Inclusions</quote> box on the right.
- </para>
-
- <para>
- To create an Exclusion, the process is the same; select a Product from the
- top drop-down box, select a specific component if you want one, and press
- <quote>Exclude</quote>. The Product/Component pairing will show up in the
- <quote>Exclusions</quote> box on the right.
- </para>
-
- <para>
- This flag <emphasis>will</emphasis> and <emphasis>can</emphasis> be set for any
- products/components that appearing in the <quote>Inclusions</quote> box
- (or which fall under the appropriate <quote>__Any__</quote>).
- This flag <emphasis>will not</emphasis> appear (and therefore cannot be set) on
- any products appearing in the <quote>Exclusions</quote> box.
- <emphasis> IMPORTANT: Exclusions override inclusions.</emphasis>
- </para>
-
- <para>
- You may select a Product without selecting a specific Component,
- but you can't select a Component without a Product, or to select a
- Component that does not belong to the named Product. If you do so,
- Bugzilla will display an error message, even if all your products
- have a component by that name.
- </para>
-
- <para><emphasis>Example:</emphasis> Let's say you have a product called
- <quote>Jet Plane</quote> that has thousands of components. You want
- to be able to ask if a problem should be fixed in the next model of
- plane you release. We'll call the flag <quote>fixInNext</quote>.
- But, there's one component in <quote>Jet Plane,</quote>
- called <quote>Pilot.</quote> It doesn't make sense to release a
- new pilot, so you don't want to have the flag show up in that component.
- So, you include <quote>Jet Plane:__Any__</quote> and you exclude
- <quote>Jet Plane:Pilot</quote>.
- </para>
- </section>
-
- <section id="flags-create-field-sortkey">
- <title>Sort Key</title>
- <para>
- Flags normally show up in alphabetical order. If you want them to
- show up in a different order, you can use this key set the order on each flag.
- Flags with a lower sort key will appear before flags with a higher
- sort key. Flags that have the same sort key will be sorted alphabetically,
- but they will still be after flags with a lower sort key, and before flags
- with a higher sort key.
- </para>
- <para>
- <emphasis>Example:</emphasis> I have AFlag (Sort Key 100), BFlag (Sort Key 10),
- CFlag (Sort Key 10), and DFlag (Sort Key 1). These show up in
- the order: DFlag, BFlag, CFlag, AFlag.
- </para>
- </section>
-
- <section id="flags-create-field-active">
- <title>Active</title>
- <para>
- Sometimes, you might want to keep old flag information in the
- Bugzilla database, but stop users from setting any new flags of this type.
- To do this, uncheck <quote>active</quote>. Deactivated
- flags will still show up in the UI if they are ?, +, or -, but they
- may only be cleared (unset), and cannot be changed to a new value.
- Once a deactivated flag is cleared, it will completely disappear from a
- bug/attachment, and cannot be set again.
- </para>
- </section>
-
- <section id="flags-create-field-requestable">
- <title>Requestable</title>
- <para>
- New flags are, by default, <quote>requestable</quote>, meaning that they
- offer users the <quote>?</quote> option, as well as <quote>+</quote>
- and <quote>-</quote>.
- To remove the ? option, uncheck <quote>requestable</quote>.
- </para>
- </section>
-
- <section id="flags-create-field-specific">
- <title>Specifically Requestable</title>
- <para>
- By default this box is checked for new flags, meaning that users may make
- flag requests of specific individuals. Unchecking this box will remove the
- text box next to a flag; if it is still requestable, then requests may
- only be made <quote>to the wind.</quote> Removing this after specific
- requests have been made will not remove those requests; that data will
- stay in the database (though it will no longer appear to the user).
- </para>
- </section>
-
- <section id="flags-create-field-multiplicable">
- <title>Multiplicable</title>
- <para>
- Any flag with <quote>Multiplicable</quote> set (default for new flags is 'on')
- may be set more than once. After being set once, an unset flag
- of the same type will appear below it with <quote>addl.</quote> (short for
- <quote>additional</quote>) before the name. There is no limit to the number of
- times a Multiplicable flags may be set on the same bug/attachment.
- </para>
- </section>
-
- <section id="flags-create-field-cclist">
- <title>CC List</title>
-
- <para>
- If you want certain users to be notified every time this flag is
- set to ?, -, +, or unset, add them here. This is a comma-separated
- list of email addresses that need not be restricted to Bugzilla usernames.
- </para>
- </section>
-
- <section id="flags-create-grant-group">
- <title>Grant Group</title>
- <para>
- When this field is set to some given group, only users in the group
- can set the flag to <quote>+</quote> and <quote>-</quote>. This
- field does not affect who can request or cancel the flag. For that,
- see the <quote>Request Group</quote> field below. If this field
- is left blank, all users can set or delete this flag. This field is
- useful for restricting which users can approve or reject requests.
- </para>
- </section>
-
- <section id="flags-create-request-group">
- <title>Request Group</title>
- <para>
- When this field is set to some given group, only users in the group
- can request or cancel this flag. Note that this field has no effect
- if the <quote>grant group</quote> field is empty. You can set the
- value of this field to a different group, but both fields have to be
- set to a group for this field to have an effect.
- </para>
- </section>
- </section> <!-- flags-create -->
-
- <section id="flags-delete">
- <title>Deleting a Flag</title>
-
- <para>
- When you are at the <quote>Administer Flag Types</quote> screen,
- you will be presented with a list of Bug flags and a list of Attachment
- Flags.
- </para>
- <para>
- To delete a flag, click on the <quote>Delete</quote> link next to
- the flag description.
- </para>
- <warning>
- <para>
- Once you delete a flag, it is <emphasis>gone</emphasis> from
- your Bugzilla. All the data for that flag will be deleted.
- Everywhere that flag was set, it will disappear,
- and you cannot get that data back. If you want to keep flag data,
- but don't want anybody to set any new flags or change current flags,
- unset <quote>active</quote> in the flag Edit form.
- </para>
- </warning>
- </section>
-
- </section> <!-- flags-admin -->
-
- <!-- XXX We should add a "Uses of Flags" section, here, with examples. -->
-
- </section> <!-- flags -->
-
- <section id="keywords">
- <title>Keywords</title>
-
- <para>
- The administrator can define keywords which can be used to tag and
- categorise bugs. For example, the keyword "regression" is commonly used.
- A company might have a policy stating all regressions
- must be fixed by the next release - this keyword can make tracking those
- bugs much easier.
- </para>
- <para>
- Keywords are global, rather than per-product. If the administrator changes
- a keyword currently applied to any bugs, the keyword cache must be rebuilt
- using the <xref linkend="sanitycheck"/> script. Currently keywords can not
- be marked obsolete to prevent future usage.
- </para>
- <para>
- Keywords can be created, edited or deleted by clicking the "Keywords"
- link in the admin page. There are two fields for each keyword - the keyword
- itself and a brief description. Once created, keywords can be selected
- and applied to individual bugs in that bug's "Details" section.
- </para>
- </section>
-
- <section id="custom-fields">
- <title>Custom Fields</title>
-
- <para>
- The release of Bugzilla 3.0 added the ability to create Custom Fields.
- Custom Fields are treated like any other field - they can be set in bugs
- and used for search queries. Administrators should keep in mind that
- adding too many fields can make the user interface more complicated and
- harder to use. Custom Fields should be added only when necessary and with
- careful consideration.
- </para>
- <tip>
- <para>
- Before adding a Custom Field, make sure that Bugzilla can not already
- do the desired behavior. Many Bugzilla options are not enabled by
- default, and many times Administrators find that simply enabling
- certain options that already exist is sufficient.
- </para>
- </tip>
- <para>
- Administrators can manage Custom Fields using the
- <quote>Custom Fields</quote> link on the Administration page. The Custom
- Fields administration page displays a list of Custom Fields, if any exist,
- and a link to "Add a new custom field".
- </para>
-
- <section id="add-custom-fields">
- <title>Adding Custom Fields</title>
-
- <para>
- To add a new Custom Field, click the "Add a new custom field" link. This
- page displays several options for the new field, described below.
- </para>
-
- <para>
- The following attributes must be set for each new custom field:
- <itemizedlist>
- <listitem>
- <para>
- <emphasis>Name:</emphasis>
- The name of the field in the database, used internally. This name
- MUST begin with <quote>cf_</quote> to prevent confusion with
- standard fields. If this string is omitted, it will
- be automatically added to the name entered.
- </para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>Description:</emphasis>
- A brief string which is used as the label for this Custom Field.
- That is the string that users will see, and should be
- short and explicit.
- </para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>Type:</emphasis>
- The type of field to create. There are
- several types available:
- <simplelist>
- <member>
- Large Text Box: A multiple line box for entering free text.
- </member>
- <member>
- Free Text: A single line box for entering free text.
- </member>
- <member>
- Multiple-Selection Box: A list box where multiple options
- can be selected. After creating this field, it must be edited
- to add the selection options. See
- <xref linkend="edit-values-list" /> for information about
- editing legal values.
- </member>
- <member>
- Drop Down: A list box where only one option can be selected.
- After creating this field, it must be edited to add the
- selection options. See
- <xref linkend="edit-values-list" /> for information about
- editing legal values.
- </member>
- <member>
- Date/Time: A date field. This field appears with a
- calendar widget for choosing the date.
- </member>
- </simplelist>
- </para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>Sortkey:</emphasis>
- Integer that determines in which order Custom Fields are
- displayed in the User Interface, especially when viewing a bug.
- Fields with lower values are displayed first.
- </para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>Can be set on bug creation:</emphasis>
- Boolean that determines whether this field can be set on
- bug creation. If not selected, then a bug must be created
- before this field can be set. See <xref linkend="bugreports" />
- for information about filing bugs.
- </para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>Displayed in bugmail for new bugs:</emphasis>
- Boolean that determines whether the value set on this field
- should appear in bugmail when the bug is filed. This attribute
- has no effect if the field cannot be set on bug creation.
- </para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>Is obsolete:</emphasis>
- Boolean that determines whether this field should
- be displayed at all. Obsolete Custom Fields are hidden.
- </para>
- </listitem>
- </itemizedlist>
- </para>
- </section>
-
- <section id="edit-custom-fields">
- <title>Editing Custom Fields</title>
-
- <para>
- As soon as a Custom Field is created, its name and type cannot be
- changed. If this field is a drop down menu, its legal values can
- be set as described in <xref linkend="edit-values-list" />. All
- other attributes can be edited as described above.
- </para>
- </section>
-
- <section id="delete-custom-fields">
- <title>Deleting Custom Fields</title>
-
- <para>
- It is only possible to delete obsolete Custom Fields
- if the field has never been used in the database.
- To remove a field which already has content,
- mark it as obsolete.
- </para>
- </section>
- </section>
-
- <section id="edit-values">
- <title>Legal Values</title>
-
- <para>
- Since Bugzilla 2.20 RC1, legal values for Operating Systems, platforms,
- bug priorities and severities can be edited from the User Interface
- directly. This means that it is no longer required to manually edit
- <filename>localconfig</filename>. Starting with Bugzilla 2.23.3,
- the list of valid resolutions can be customized from the same interface.
- Since Bugzilla 3.1.1 the list of valid bug statuses can be customized
- as well.
- </para>
-
- <section id="edit-values-list">
- <title>Viewing/Editing legal values</title>
- <para>
- Editing legal values requires <quote>admin</quote> privileges.
- Select "Legal Values" from the Administration page. A list of all
- fields, both system fields and Custom Fields, for which legal values
- can be edited appears. Click a field name to edit its legal values.
- </para>
- <para>
- There is no limit to how many values a field can have, but each value
- must be unique to that field. The sortkey is important to display these
- values in the desired order.
- </para>
- </section>
-
- <section id="edit-values-delete">
- <title>Deleting legal values</title>
- <para>
- Legal values from Custom Fields can be deleted, but only if the
- following two conditions are respected:
- </para>
-
- <orderedlist>
- <listitem>
- <para>The value is not used by default for the field.</para>
- </listitem>
-
- <listitem>
- <para>No bug is currently using this value.</para>
- </listitem>
- </orderedlist>
-
- <para>
- If any of these conditions is not respected, the value cannot be deleted.
- The only way to delete these values is to reassign bugs to another value
- and to set another value as default for the field.
- </para>
- </section>
- </section>
-
- <section id="bug_status_workflow">
- <title>Bug Status Workflow</title>
-
- <para>
- The bug status workflow is no longer hardcoded but can be freely customized
- from the web interface. Only one bug status cannot be renamed nor deleted,
- UNCONFIRMED, but the workflow involving it is free. The configuration
- page displays all existing bug statuses twice, first on the left for bug
- statuses we come from and on the top for bug statuses we move to.
- If the checkbox is checked, then the transition between the two bug statuses
- is legal, else it's forbidden independently of your privileges. The bug status
- used for the "duplicate_or_move_bug_status" parameter must be part of the
- workflow as that is the bug status which will be used when duplicating or
- moving a bug, so it must be available from each bug status.
- </para>
- <para>
- When the workflow is set, the "View Current Triggers" link below the table
- lets you set which transitions require a comment from the user.
- </para>
- </section>
-
- <section id="voting">
- <title>Voting</title>
-
- <para>Voting allows users to be given a pot of votes which they can allocate
- to bugs, to indicate that they'd like them fixed.
- This allows developers to gauge
- user need for a particular enhancement or bugfix. By allowing bugs with
- a certain number of votes to automatically move from "UNCONFIRMED" to
- "NEW", users of the bug system can help high-priority bugs garner
- attention so they don't sit for a long time awaiting triage.</para>
-
- <para>To modify Voting settings:</para>
-
- <orderedlist>
- <listitem>
- <para>Navigate to the "Edit product" screen for the Product you
- wish to modify</para>
- </listitem>
-
- <listitem>
- <para><emphasis>Maximum Votes per person</emphasis>:
- Setting this field to "0" disables voting.</para>
- </listitem>
-
- <listitem>
- <para><emphasis>Maximum Votes a person can put on a single
- bug</emphasis>:
- It should probably be some number lower than the
- "Maximum votes per person". Don't set this field to "0" if
- "Maximum votes per person" is non-zero; that doesn't make
- any sense.</para>
- </listitem>
-
- <listitem>
- <para><emphasis>Number of votes a bug in this product needs to
- automatically get out of the UNCONFIRMED state</emphasis>:
- Setting this field to "0" disables the automatic move of
- bugs from UNCONFIRMED to NEW.
- </para>
- </listitem>
-
- <listitem>
- <para>Once you have adjusted the values to your preference, click
- "Update".</para>
- </listitem>
- </orderedlist>
- </section>
-
- <section id="quips">
- <title>Quips</title>
-
- <para>
- Quips are small text messages that can be configured to appear
- next to search results. A Bugzilla installation can have its own specific
- quips. Whenever a quip needs to be displayed, a random selection
- is made from the pool of already existing quips.
- </para>
-
- <para>
- Quips are controlled by the <emphasis>enablequips</emphasis> parameter.
- It has several possible values: on, approved, frozen or off.
- In order to enable quips approval you need to set this parameter
- to "approved". In this way, users are free to submit quips for
- addition but an administrator must explicitly approve them before
- they are actually used.
- </para>
-
- <para>
- In order to see the user interface for the quips, it is enough to click
- on a quip when it is displayed together with the search results. Or
- it can be seen directly in the browser by visiting the quips.cgi URL
- (prefixed with the usual web location of the Bugzilla installation).
- Once the quip interface is displayed, it is enough to click the
- "view and edit the whole quip list" in order to see the administration
- page. A page with all the quips available in the database will
- be displayed.
- </para>
-
- <para>
- Next to each tip there is a checkbox, under the
- "Approved" column. Quips who have this checkbox checked are
- already approved and will appear next to the search results.
- The ones that have it unchecked are still preserved in the
- database but they will not appear on search results pages.
- User submitted quips have initially the checkbox unchecked.
- </para>
-
- <para>
- Also, there is a delete link next to each quip,
- which can be used in order to permanently delete a quip.
- </para>
- </section>
-
- <section id="groups">
- <title>Groups and Group Security</title>
-
- <para>
- Groups allow for separating bugs into logical divisions.
- Groups are typically used to
- to isolate bugs that should only be seen by certain people. For
- example, a company might create a different group for each one of its customers
- or partners. Group permissions could be set so that each partner or customer would
- only have access to their own bugs. Or, groups might be used to create
- variable access controls for different departments within an organization.
- Another common use of groups is to associate groups with products,
- creating isolation and access control on a per-product basis.
- </para>
-
- <para>
- Groups and group behaviors are controlled in several places:
- </para>
-
- <orderedlist>
-
- <listitem>
- <para>
- The group configuration page. To view or edit existing groups, or to
- create new groups, access the "Groups" link from the "Administration"
- page. This section of the manual deals primarily with the aspect of
- group controls accessed on this page.
- </para>
- </listitem>
-
- <listitem>
- <para>
- Global configuration parameters. Bugzilla has several parameters
- that control the overall default group behavior and restriction
- levels. For more information on the parameters that control
- group behavior globally, see <xref linkend="param-group-security"/>.
- </para>
-
- </listitem>
-
- <listitem>
- <para>
- Product association with groups. Most of the functionality of groups
- and group security is controlled at the product level. Some aspects
- of group access controls for products are discussed in this section,
- but for more detail see <xref linkend="product-group-controls"/>.
- </para>
- </listitem>
-
- <listitem>
- <para>
- Group access for users. See <xref linkend="users-and-groups"/> for
- details on how users are assigned group access.
- </para>
- </listitem>
-
- </orderedlist>
-
- <para>
- Group permissions are such that if a bug belongs to a group, only members
- of that group can see the bug. If a bug is in more than one group, only
- members of <emphasis>all</emphasis> the groups that the bug is in can see
- the bug. For information on granting read-only access to certain people and
- full edit access to others, see <xref linkend="product-group-controls"/>.
- </para>
-
- <note>
- <para>
- By default, bugs can also be seen by the Assignee, the Reporter, and
- by everyone on the CC List, regardless of whether or not the bug would
- typically be viewable by them. Visibility to the Reporter and CC List can
- be overridden (on a per-bug basis) by bringing up the bug, finding the
- section that starts with <quote>Users in the roles selected below...</quote>
- and un-checking the box next to either 'Reporter' or 'CC List' (or both).
- </para>
- </note>
-
- <section id="create-groups">
- <title>Creating Groups</title>
-
- <para>
- To create a new group, follow the steps below:
- </para>
-
- <orderedlist>
-
- <listitem>
- <para>
- Select the <quote>Administration</quote> link in the page footer,
- and then select the <quote>Groups</quote> link from the
- Administration page.
- </para>
- </listitem>
-
- <listitem>
- <para>
- A table of all the existing groups is displayed. Below the table is a
- description of all the fields. To create a new group, select the
- <quote>Add Group</quote> link under the table of existing groups.
- </para>
- </listitem>
-
- <listitem>
- <para>
- There are five fields to fill out. These fields are documented below
- the form. Choose a name and description for the group. Decide whether
- this group should be used for bugs (in all likelihood this should be
- selected). Optionally, choose a regular expression that will
- automatically add any matching users to the group, and choose an
- icon that will help identify user comments for the group. The regular
- expression can be useful, for example, to automatically put all users
- from the same company into one group (if the group is for a specific
- customer or partner).
- </para>
- <note>
- <para>
- If <quote>User RegExp</quote> is filled out, users whose email
- addresses match the regular expression will automatically be
- members of the group as long as their email addresses continue
- to match the regular expression. If their email address changes
- and no longer matches the regular expression, they will be removed
- from the group. Versions 2.16 and older of Bugzilla did not automatically
- remove users who's email addresses no longer matched the RegExp.
- </para>
- </note>
- <warning>
- <para>
- If specifying a domain in the regular expression, end
- the regexp with a "$". Otherwise, when granting access to
- "@mycompany\.com", access will also be granted to
- 'badperson@mycompany.com.cracker.net'. Use the syntax,
- '@mycompany\.com$' for the regular expression.
- </para>
- </warning>
- </listitem>
-
- <listitem>
- <para>
- After the new group is created, it can be edited for additional options.
- The "Edit Group" page allows for specifying other groups that should be included
- in this group and which groups should be permitted to add and delete
- users from this group. For more details, see <xref linkend="edit-groups"/>.
- </para>
- </listitem>
- </orderedlist>
-
- </section>
-
- <section id="edit-groups">
- <title>Editing Groups and Assigning Group Permissions</title>
-
- <para>
- To access the "Edit Groups" page, select the
- <quote>Administration</quote> link in the page footer,
- and then select the <quote>Groups</quote> link from the Administration page.
- A table of all the existing groups is displayed. Click on a group name
- you wish to edit or control permissions for.
- </para>
-
- <para>
- The "Edit Groups" page contains the same five fields present when
- creating a new group. Below that are two additional sections, "Group
- Permissions," and "Mass Remove". The "Mass Remove" option simply removes
- all users from the group who match the regular expression entered. The
- "Group Permissions" section requires further explanation.
- </para>
-
- <para>
- The "Group Permissions" section on the "Edit Groups" page contains four sets
- of permissions that control the relationship of this group to other
- groups. If the 'usevisibilitygroups' parameter is in use (see
- <xref linkend="parameters"/>) two additional sets of permissions are displayed.
- Each set consists of two select boxes. On the left, a select box
- with a list of all existing groups. On the right, a select box listing
- all groups currently selected for this permission setting (this box will
- be empty for new groups). The way these controls allow groups to relate
- to one another is called <emphasis>inheritance</emphasis>.
- Each of the six permissions is described below.
- </para>
-
- <variablelist>
-
- <varlistentry>
-
- <term>
- <emphasis>Groups That Are a Member of This Group</emphasis>
- </term>
-
- <listitem>
- <para>
- Members of any groups selected here will automatically have
- membership in this group. In other words, members of any selected
- group will inherit membership in this group.
- </para>
- </listitem>
-
- </varlistentry>
-
- <varlistentry>
-
- <term>
- <emphasis>Groups That This Group Is a Member Of</emphasis>
- </term>
-
- <listitem>
- <para>
- Members of this group will inherit membership to any group
- selected here. For example, suppose the group being edited is
- an Admin group. If there are two products (Product1 and Product2)
- and each product has its
- own group (Group1 and Group2), and the Admin group
- should have access to both products,
- simply select both Group1 and Group2 here.
- </para>
- </listitem>
-
- </varlistentry>
-
- <varlistentry>
-
- <term>
- <emphasis>Groups That Can Grant Membership in This Group</emphasis>
- </term>
-
- <listitem>
- <para>
- The members of any group selected here will be able add users
- to this group, even if they themselves are not in this group.
- </para>
- </listitem>
-
- </varlistentry>
-
- <varlistentry>
-
- <term>
- <emphasis>Groups That This Group Can Grant Membership In</emphasis>
- </term>
-
- <listitem>
- <para>
- Members of this group can add users to any group selected here,
- even if they themselves are not in the selected groups.
- </para>
- </listitem>
-
- </varlistentry>
-
- <varlistentry>
-
- <term>
- <emphasis>Groups That Can See This Group</emphasis>
- </term>
-
- <listitem>
- <para>
- Members of any selected group can see the users in this group.
- This setting is only visible if the 'usevisibilitygroups' parameter
- is enabled on the Bugzilla Configuration page. See
- <xref linkend="parameters"/> for information on configuring Bugzilla.
- </para>
- </listitem>
-
- </varlistentry>
-
- <varlistentry>
-
- <term>
- <emphasis>Groups That This Group Can See</emphasis>
- </term>
-
- <listitem>
- <para>
- Members of this group can see members in any of the selected groups.
- This setting is only visible if the 'usevisibilitygroups' parameter
- is enabled on the the Bugzilla Configuration page. See
- <xref linkend="parameters"/> for information on configuring Bugzilla.
- </para>
- </listitem>
-
- </varlistentry>
-
- </variablelist>
-
- </section>
-
- <section id="users-and-groups">
- <title>Assigning Users to Groups</title>
-
- <para>
- A User can become a member of a group in several ways:
- </para>
-
- <orderedlist>
-
- <listitem>
- <para>
- The user can be explicitly placed in the group by editing
- the user's profile. This can be done by accessing the "Users" page
- from the "Administration" page. Use the search form to find the user
- you want to edit group membership for, and click on their email
- address in the search results to edit their profile. The profile
- page lists all the groups, and indicates if the user is a member of
- the group either directly or indirectly. More information on indirect
- group membership is below. For more details on User administration,
- see <xref linkend="useradmin"/>.
- </para>
- </listitem>
-
- <listitem>
- <para>
- The group can include another group of which the user is
- a member. This is indicated by square brackets around the checkbox
- next to the group name in the user's profile.
- See <xref linkend="edit-groups"/> for details on group inheritance.
- </para>
- </listitem>
-
- <listitem>
- <para>
- The user's email address can match the regular expression
- that has been specified to automatically grant membership to
- the group. This is indicated by "*" around the check box by the
- group name in the user's profile.
- See <xref linkend="create-groups"/> for details on
- the regular expression option when creating groups.
- </para>
- </listitem>
-
- </orderedlist>
-
- </section>
-
- <section>
- <title>Assigning Group Controls to Products</title>
-
- <para>
- The primary functionality of groups is derived from the relationship of
- groups to products. The concepts around segregating access to bugs with
- product group controls can be confusing. For details and examples on this
- topic, see <xref linkend="product-group-controls" />.
- </para>
-
- </section>
-
- </section>
-
- <section id="sanitycheck">
- <title>Checking and Maintaining Database Integrity</title>
-
- <para>
- Over time it is possible for the Bugzilla database to become corrupt
- or to have anomalies.
- This could happen through normal usage of Bugzilla, manual database
- administration outside of the Bugzilla user interface, or from some
- other unexpected event. Bugzilla includes a "Sanity Check" script that
- can perform several basic database checks, and repair certain problems or
- inconsistencies.
- </para>
- <para>
- To run the "Sanity Check" script, log in as an Administrator and click the
- "Sanity Check" link in the admin page. Any problems that are found will be
- displayed in red letters. If the script is capable of fixing a problem,
- it will present a link to initiate the fix. If the script can not
- fix the problem it will require manual database administration or recovery.
- </para>
- <para>
- The "Sanity Check" script can also be run from the command line via the perl
- script <filename>sanitycheck.pl</filename>. The script can also be run as
- a <command>cron</command> job. Results will be delivered by email.
- </para>
- <para>
- The "Sanity Check" script should be run on a regular basis as a matter of
- best practice.
- </para>
- <warning>
- <para>
- The "Sanity Check" script is no substitute for a competent database
- administrator. It is only designed to check and repair basic database
- problems.
- </para>
- </warning>
-
- </section>
-
- <section id="upgrading">
- <title>Upgrading to New Releases</title>
-
- <para>
- Upgrading Bugzilla is something we all want to do from time to time,
- be it to get new features or pick up the latest security fix. How easy
- it is to update depends on a few factors:
- </para>
-
- <itemizedlist>
- <listitem>
- <para>
- If the new version is a revision or a new point release
- </para>
- </listitem>
- <listitem>
- <para>
- How many local changes (if any) have been made
- </para>
- </listitem>
- </itemizedlist>
-
- <section id="upgrading-version-defns">
- <title>Version Definitions</title>
-
- <para>
- Bugzilla displays the version you are using at the top of the home
- page <filename>index.cgi</filename>. It looks something like
- '2.20.3', '2.22.1' or '3.0rc1'. The first number in this series is
- the Major Version. This does not change very often;
- Bugzilla was 1.x.x when it was first created, and went to 2.x.x
- when it was re-written in perl in Sept 1998. The major version
- 3.x.x, released in early 2007, is pretty far from what the 2.x.x
- series looked like, both about its UI and its code.
- </para>
-
- <para>
- The second number in the version is called the 'minor number', and
- a release that changes the minor number is called a 'point release'.
- An even number in this position (2.18, 2.20, 2.22, 3.0, 3.2, etc.)
- represents a stable version, while an odd number (2.19, 2.21, 2.23, etc.)
- represents a development version. In the past, stable point releases
- were feature-based, coming when certain enhancements had been
- completed, or the Bugzilla development team felt that enough
- progress had been made overall. As of version 2.18, however,
- Bugzilla has moved to a time-based release schedule; current plans
- are to create a stable point release every 6 months or so after
- 2.18 is deployed.
- </para>
-
- <para>
- The third number in the Bugzilla version represents a bugfix version.
- Bugfix Revisions are released only to address security vulnerabilities
- and, for a limited period, bug fixes. Once enough of these
- bugfixes have accumulated (or a new security vulnerability is
- identified and closed), a bugfix release is made. As an
- example, 2.20.3 was a bugfix release, and improved on 2.20.2.
- </para>
-
- <note>
- <para>
- When reading version numbers, everything separated by a point ('.')
- should be read as a single number. It is <emphasis>not</emphasis>
- the same as decimal. 2.22 is newer than 2.8 because minor version
- 22 is greater than minor version 8. The now unsupported release 2.16.11
- was newer than 2.16.9 (because bugfix 11 is greater than bugfix 9. This is
- confusing to some people who aren't used to dealing with software.
- </para>
- </note>
- </section>
-
- <section id="upgrading-notifications">
- <title>Upgrading - Notifications</title>
-
- <para>
- Bugzilla 3.0 introduces the ability to automatically notify
- administrators when new releases are available, based on the
- <literal>upgrade_notification</literal> parameter, see
- <xref linkend="parameters"/>. Administrators will see these
- notifications when they access the <filename>index.cgi</filename>
- page, i.e. generally when logging in. Bugzilla will check once per
- day for new releases, unless the parameter is set to
- <quote>disabled</quote>. If you are behind a proxy, you may have to set
- the <literal>proxy_url</literal> parameter accordingly. If the proxy
- requires authentication, use the
- <literal>http://user:pass@proxy_url/</literal> syntax.
- </para>
- </section>
-
- <section id="upgrading-methods">
- <title>Upgrading - Methods and Procedure</title>
- <para>
- There are three different ways to upgrade your installation.
- </para>
-
- <orderedlist>
- <listitem>
- <para>
- Using CVS (<xref linkend="upgrade-cvs"/>)
- </para>
- </listitem>
- <listitem>
- <para>
- Downloading a new tarball (<xref linkend="upgrade-tarball"/>)
- </para>
- </listitem>
- <listitem>
- <para>
- Applying the relevant patches (<xref linkend="upgrade-patches"/>)
- </para>
- </listitem>
- </orderedlist>
-
- <para>
- Each of these options has its own pros and cons; the one that's
- right for you depends on how long it has been since you last
- installed, the degree to which you have customized your installation,
- and/or your network configuration. (Some discussion of the various
- methods of updating compared with degree and methods of local
- customization can be found in <xref linkend="template-method"/>.)
- </para>
-
- <para>
- The larger the jump you are trying to make, the more difficult it
- is going to be to upgrade if you have made local customizations.
- Upgrading from 2.22 to 2.22.1 should be fairly painless even if
- you are heavily customized, but going from 2.18 to 3.0 is going
- to mean a fair bit of work re-writing your local changes to use
- the new files, logic, templates, etc. If you have done no local
- changes at all, however, then upgrading should be approximately
- the same amount of work regardless of how long it has been since
- your version was released.
- </para>
-
- <warning>
- <para>
- Upgrading is a one-way process. You should backup your database
- and current Bugzilla directory before attempting the upgrade. If
- you wish to revert to the old Bugzilla version for any reason, you
- will have to restore from these backups.
- </para>
- </warning>
-
- <para>
- The examples in the following sections are written as though the
- user were updating to version 2.22.1, but the procedures are the
- same regardless of whether one is updating to a new point release
- or simply trying to obtain a new bugfix release. Also, in the
- examples the user's Bugzilla installation is found at
- <filename>/var/www/html/bugzilla</filename>. If that is not the
- same as the location of your Bugzilla installation, simply
- substitute the proper paths where appropriate.
- </para>
-
- <section id="upgrade-cvs">
- <title>Upgrading using CVS</title>
-
- <para>
- Every release of Bugzilla, whether it is a point release or a bugfix,
- is tagged in CVS. Also, every tarball that has been distributed since
- version 2.12 has been created in such a way that it can be used with
- CVS once it is unpacked. Doing so, however, requires that you are able
- to access cvs-mirror.mozilla.org on port 2401, which may not be an
- option or a possibility for some users, especially those behind a
- highly restrictive firewall.
- </para>
-
- <tip>
- <para>
- If you can, updating using CVS is probably the most painless
- method, especially if you have a lot of local changes.
- </para>
- </tip>
-
- <para>
- The following shows the sequence of commands needed to update a
- Bugzilla installation via CVS, and a typical series of results.
- </para>
-
- <programlisting>
-bash$ <command>cd /var/www/html/bugzilla</command>
-bash$ <command>cvs login</command>
-Logging in to :pserver:anonymous@cvs-mirror.mozilla.org:2401/cvsroot
-CVS password: <emphasis>('anonymous', or just leave it blank)</emphasis>
-bash$ <command>cvs -q update -r BUGZILLA-2_22_1 -dP</command>
-P checksetup.pl
-P collectstats.pl
-P docs/rel_notes.txt
-P template/en/default/list/quips.html.tmpl
-<emphasis>(etc.)</emphasis>
- </programlisting>
-
- <caution>
- <para>
- If a line in the output from <command>cvs update</command> begins
- with a <computeroutput>C</computeroutput>, then that represents a
- file with local changes that CVS was unable to properly merge. You
- need to resolve these conflicts manually before Bugzilla (or at
- least the portion using that file) will be usable.
- </para>
- </caution>
- </section>
-
- <section id="upgrade-tarball">
- <title>Upgrading using the tarball</title>
-
- <para>
- If you are unable (or unwilling) to use CVS, another option that's
- always available is to obtain the latest tarball from the <ulink
- url="http://www.bugzilla.org/download/">Download Page</ulink> and
- create a new Bugzilla installation from that.
- </para>
-
- <para>
- This sequence of commands shows how to get the tarball from the
- command-line; it is also possible to download it from the site
- directly in a web browser. If you go that route, save the file
- to the <filename class="directory">/var/www/html</filename>
- directory (or its equivalent, if you use something else) and
- omit the first three lines of the example.
- </para>
-
- <programlisting>
-bash$ <command>cd /var/www/html</command>
-bash$ <command>wget http://ftp.mozilla.org/pub/mozilla.org/webtools/bugzilla-2.22.1.tar.gz</command>
-<emphasis>(Output omitted)</emphasis>
-bash$ <command>tar xzvf bugzilla-2.22.1.tar.gz</command>
-bugzilla-2.22.1/
-bugzilla-2.22.1/.cvsignore
-<emphasis>(Output truncated)</emphasis>
-bash$ <command>cd bugzilla-2.22.1</command>
-bash$ <command>cp ../bugzilla/localconfig* .</command>
-bash$ <command>cp -r ../bugzilla/data .</command>
-bash$ <command>cd ..</command>
-bash$ <command>mv bugzilla bugzilla.old</command>
-bash$ <command>mv bugzilla-2.22.1 bugzilla</command>
- </programlisting>
-
- <warning>
- <para>
- The <command>cp</command> commands both end with periods which
- is a very important detail, it tells the shell that the destination
- directory is the current working directory.
- </para>
- </warning>
-
- <para>
- This upgrade method will give you a clean install of Bugzilla with the
- same version as the tarball. That's fine if you don't have any local
- customizations that you want to maintain, but if you do then you will
- need to reapply them by hand to the appropriate files.
- </para>
-
- <para>
- It's worth noting that since 2.12, the Bugzilla tarballs come
- CVS-ready, so if you decide at a later date that you'd rather use
- CVS as an upgrade method, your code will already be set up for it.
- </para>
- </section>
-
- <section id="upgrade-patches">
- <title>Upgrading using patches</title>
-
- <para>
- If you are doing a bugfix upgrade -- that is, one where only the
- last number of the revision changes, such as from 2.22 to 2.22.1
- -- then you have the option of obtaining and applying a patch file
- from the <ulink
- url="http://www.bugzilla.org/download/">Download Page</ulink>.
- This file is made available by the <ulink
- url="http://www.bugzilla.org/developers/profiles.html">Bugzilla
- Development Team</ulink>, and is a collection of all the bug fixes
- and security patches that have been made since the last bugfix
- release. If you are planning to upgrade via patches, it is safer
- to grab this developer-made patch file than to read the patch
- notes and apply all (or even just some of) the patches oneself,
- as sometimes patches on bugs get changed before they get checked in.
- </para>
-
- <para>
- As above, this example starts with obtaining the file via the
- command line. If you have already downloaded it, you can omit the
- first two commands.
- </para>
-
- <programlisting>
-bash$ <command>cd /var/www/html/bugzilla</command>
-bash$ <command>wget http://ftp.mozilla.org/pub/mozilla.org/webtools/bugzilla-2.22-to-2.22.1.diff.gz</command>
-<emphasis>(Output omitted)</emphasis>
-bash$ <command>gunzip bugzilla-2.22-to-2.22.1.diff.gz</command>
-bash$ <command>patch -p1 &lt; bugzilla-2.22-to-2.22.1.diff</command>
-patching file checksetup.pl
-patching file collectstats.pl
-<emphasis>(etc.)</emphasis>
- </programlisting>
-
- <warning>
- <para>
- Be aware that upgrading from a patch file does not change the
- entries in your <filename class="directory">CVS</filename> directory.
- This could make it more difficult to upgrade using CVS
- (<xref linkend="upgrade-cvs"/>) in the future.
- </para>
- </warning>
-
- </section>
- </section>
-
- <section id="upgrading-completion">
- <title>Completing Your Upgrade</title>
-
- <para>
- Regardless of which upgrade method you choose, you will need to
- run <command>./checksetup.pl</command> before your Bugzilla
- upgrade will be complete.
- </para>
-
- <programlisting>
-bash$ <command>cd bugzilla</command>
-bash$ <command>./checksetup.pl</command>
- </programlisting>
-
- <warning>
- <para>
- The period at the beginning of the command
- <command>./checksetup.pl</command> is important and can not
- be omitted.
- </para>
- </warning>
-
- <para>
- If you have done a lot of local modifications, it wouldn't hurt
- to run the Bugzilla Testing suite. This is not a required step,
- but it isn't going to hurt anything, and might help point out
- some areas that could be improved. (More information on the
- test suite can be had by following this link to the appropriate
- section in the <ulink
- url="http://www.bugzilla.org/docs/developer.html#testsuite">Developers'
- Guide</ulink>.)
- </para>
-
- </section>
- </section>
-
-</chapter>
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-
diff --git a/docs/en/xml/installation.xml b/docs/en/xml/installation.xml
index 0373ab72c..03ff0bd8d 100644
--- a/docs/en/xml/installation.xml
+++ b/docs/en/xml/installation.xml
@@ -1,2040 +1,1322 @@
-<!-- <!DOCTYPE chapter PUBLIC "-//OASIS//DTD DocBook XML V4.1.2//EN"> -->
-<!-- $Id: installation.xml,v 1.1 2008/04/03 19:05:43 lpsolit%gmail.com Exp $ -->
-<chapter id="installing-bugzilla">
- <title>Installing Bugzilla</title>
+<!DOCTYPE chapter PUBLIC "-//OASIS//DTD DocBook V4.1//EN">
- <section id="installation">
- <title>Installation</title>
-
- <note>
- <para>If you just want to <emphasis>use</emphasis> Bugzilla,
- you do not need to install it. None of this chapter is relevant to
- you. Ask your Bugzilla administrator for the URL to access it from
- your web browser.
- </para>
- </note>
-
- <para>The Bugzilla server software is usually installed on Linux or
- Solaris.
- If you are installing on another OS, check <xref linkend="os-specific"/>
- before you start your installation to see if there are any special
- instructions.
- </para>
-
- <para>
- As an alternative to following these instructions, you may wish to
- try Arne Schirmacher's unofficial and unsupported
- <ulink url="http://www.softwaretesting.de/article/view/33/1/8/">Bugzilla
- Installer</ulink>, which installs Bugzilla and all its prerequisites
- on Linux or Solaris systems.
- </para>
-
- <para>This guide assumes that you have administrative access to the
- Bugzilla machine. It not possible to
- install and run Bugzilla itself without administrative access except
- in the very unlikely event that every single prerequisite is
- already installed.
- </para>
-
- <warning>
- <para>The installation process may make your machine insecure for
- short periods of time. Make sure there is a firewall between you
- and the Internet.
- </para>
- </warning>
-
- <para>
- You are strongly recommended to make a backup of your system
- before installing Bugzilla (and at regular intervals thereafter :-).
- </para>
-
- <para>In outline, the installation proceeds as follows:
- </para>
-
- <procedure>
- <step>
- <para><link linkend="install-perl">Install Perl</link>
- (&min-perl-ver; or above)
- </para>
- </step>
- <step>
- <para><link linkend="install-database">Install a Database Engine</link>
- </para>
- </step>
- <step>
- <para><link linkend="install-webserver">Install a Webserver</link>
- </para>
- </step>
- <step>
- <para><link linkend="install-bzfiles">Install Bugzilla</link>
- </para>
- </step>
- <step>
- <para><link linkend="install-perlmodules">Install Perl modules</link>
- </para>
- </step>
- <step>
- <para>
- <link linkend="install-MTA">Install a Mail Transfer Agent</link>
- (Sendmail 8.7 or above, or an MTA that is Sendmail-compatible with at least this version)
- </para>
- </step>
- <step>
- <para>Configure all of the above.
- </para>
- </step>
- </procedure>
-
- <section id="install-perl">
- <title>Perl</title>
-
- <para>Installed Version Test: <filename>perl -v</filename></para>
-
- <para>Any machine that doesn't have Perl on it is a sad machine indeed.
- If you don't have it and your OS doesn't provide official packages,
- visit <ulink url="http://www.perl.com"/>.
- Although Bugzilla runs with Perl &min-perl-ver;,
- it's a good idea to be using the latest stable version.
- </para>
- </section>
-
- <section id="install-database">
- <title>Database Engine</title>
-
- <para>From Bugzilla 2.20, support is included for using both the MySQL and
- PostgreSQL database servers. You only require one of these systems to make
- use of Bugzilla.</para>
-
- <section id="install-mysql">
- <title>MySQL</title>
- <para>Installed Version Test: <filename>mysql -V</filename></para>
-
- <para>
- If you don't have it and your OS doesn't provide official packages,
- visit <ulink url="http://www.mysql.com"/>. You need MySQL version
- &min-mysql-ver; or higher.
- </para>
-
- <note>
- <para> Many of the binary
- versions of MySQL store their data files in
- <filename class="directory">/var</filename>.
- On some Unix systems, this is part of a smaller root partition,
- and may not have room for your bug database. To change the data
- directory, you have to build MySQL from source yourself, and
- set it as an option to <filename>configure</filename>.</para>
- </note>
-
- <para>If you install from something other than a packaging/installation
- system, such as .rpm (Redhat Package), .deb (Debian Package), .exe
- (Windows Executable), or .msi (Microsoft Installer), make sure the MySQL
- server is started when the machine boots.
- </para>
- </section>
-
- <section id="install-pg">
- <title>PostgreSQL</title>
- <para>Installed Version Test: <filename>psql -V</filename></para>
-
- <para>
- If you don't have it and your OS doesn't provide official packages,
- visit <ulink url="http://www.postgresql.org/"/>. You need PostgreSQL
- version &min-pg-ver; or higher.
- </para>
-
- <para>If you install from something other than a packaging/installation
- system, such as .rpm (Redhat Package), .deb (Debian Package), .exe
- (Windows Executable), or .msi (Microsoft Installer), make sure the
- PostgreSQL server is started when the machine boots.
- </para>
- </section>
-
- </section>
-
- <section id="install-webserver">
- <title>Web Server</title>
-
- <para>Installed Version Test: view the default welcome page at
- http://&lt;your-machine&gt;/</para>
-
- <para>You have freedom of choice here, pretty much any web server that
- is capable of running <glossterm linkend="gloss-cgi">CGI</glossterm>
- scripts will work.
- However, we strongly recommend using the Apache web server
- (either 1.3.x or 2.x), and
- the installation instructions usually assume you are
- using it. If you have got Bugzilla working using another web server,
- please share your experiences with us by filing a bug in &bzg-bugs;.
- </para>
-
- <para>
- If you don't have Apache and your OS doesn't provide official packages,
- visit <ulink url="http://httpd.apache.org/"/>.
- </para>
-
- </section>
-
- <section id="install-bzfiles">
- <title>Bugzilla</title>
-
- <para>
- Download a Bugzilla tarball (or check it out from CVS) and place
- it in a suitable directory, accessible by the default web server user
- (probably <quote>apache</quote> or <quote>www</quote>).
- Good locations are either directly in the web server's document directories or
- in <filename>/usr/local</filename> with a symbolic link to the web server's
- document directories or an alias in the web server's configuration.
- </para>
-
- <caution>
- <para>The default Bugzilla distribution is NOT designed to be placed
- in a <filename class="directory">cgi-bin</filename> directory. This
- includes any directory which is configured using the
- <option>ScriptAlias</option> directive of Apache.
- </para>
- </caution>
-
- <para>Once all the files are in a web accessible directory, make that
- directory writable by your web server's user. This is a temporary step
- until you run the
- <filename>checksetup.pl</filename>
- script, which locks down your installation.</para>
- </section>
-
- <section id="install-perlmodules">
- <title>Perl Modules</title>
-
- <para>Bugzilla's installation process is based
- on a script called <filename>checksetup.pl</filename>.
- The first thing it checks is whether you have appropriate
- versions of all the required
- Perl modules. The aim of this section is to pass this check.
- When it passes, proceed to <xref linkend="configuration"/>.
- </para>
-
- <para>
- At this point, you need to <filename>su</filename> to root. You should
- remain as root until the end of the install. To check you have the
- required modules, run:
- </para>
-
- <screen><prompt>bash#</prompt> ./checksetup.pl --check-modules</screen>
-
- <para>
- <filename>checksetup.pl</filename> will print out a list of the
- required and optional Perl modules, together with the versions
- (if any) installed on your machine.
- The list of required modules is reasonably long; however, you
- may already have several of them installed.
- </para>
-
- <para>
- There is a meta-module called Bundle::Bugzilla,
- which installs all the other
- modules with a single command. You should use this if you are running
- Perl 5.6.1 or above.
- </para>
-
- <para>
- The preferred way of installing Perl modules is via CPAN on Unix,
- or PPM on Windows (see <xref linkend="win32-perl-modules"/>). These
- instructions assume you are using CPAN; if for some reason you need
- to install the Perl modules manually, see
- <xref linkend="install-perlmodules-manual"/>.
- </para>
-
- <screen><prompt>bash#</prompt> perl -MCPAN -e 'install "&lt;modulename&gt;"'</screen>
-
- <para>
- If you using Bundle::Bugzilla, invoke the magic CPAN command on it.
- Otherwise, you need to work down the
- list of modules that <filename>checksetup.pl</filename> says are
- required, in the order given, invoking the command on each.
- </para>
-
- <tip>
- <para>Many people complain that Perl modules will not install for
- them. Most times, the error messages complain that they are missing a
- file in
- <quote>@INC</quote>.
- Virtually every time, this error is due to permissions being set too
- restrictively for you to compile Perl modules or not having the
- necessary Perl development libraries installed on your system.
- Consult your local UNIX systems administrator for help solving these
- permissions issues; if you
- <emphasis>are</emphasis>
- the local UNIX sysadmin, please consult the newsgroup/mailing list
- for further assistance or hire someone to help you out.</para>
- </tip>
-
- <note>
- <para>If you are using a package-based system, and attempting to install the
- Perl modules from CPAN, you may need to install the "development" packages for
- MySQL and GD before attempting to install the related Perl modules. The names of
- these packages will vary depending on the specific distribution you are using,
- but are often called <filename>&lt;packagename&gt;-devel</filename>.</para>
- </note>
-
- <para>
- Here is a complete list of modules and their minimum versions.
- Some modules have special installation notes, which follow.
- </para>
-
- <para>Required Perl modules:
- <orderedlist>
-
- <listitem>
- <para>
- CGI &min-cgi-ver; or CGI &min-mp-cgi-ver; if using mod_perl
- </para>
- </listitem>
-
- <listitem>
- <para>
- Date::Format (&min-date-format-ver;)
- </para>
- </listitem>
-
- <listitem>
- <para>
- DBI (&min-dbi-ver;)
- </para>
- </listitem>
-
- <listitem>
- <para>
- <link linkend="install-modules-dbd-mysql">DBD::mysql</link>
- (&min-dbd-mysql-ver;) if using MySQL
- </para>
- </listitem>
-
- <listitem>
- <para>
- DBD::Pg (&min-dbd-pg-ver;) if using PostgreSQL
- </para>
- </listitem>
-
- <listitem>
- <para>
- File::Spec (&min-file-spec-ver;)
- </para>
- </listitem>
-
- <listitem>
- <para>
- <link linkend="install-modules-template">Template</link>
- (&min-template-ver;)
- </para>
- </listitem>
-
- <listitem>
- <para>
- Email::Send (&min-email-send-ver;)
- </para>
- </listitem>
-
- <listitem>
- <para>
- Email::MIME::Modifier (&min-email-mime-modifier-ver;)
- </para>
- </listitem>
- </orderedlist>
-
- Optional Perl modules:
- <orderedlist>
- <listitem>
- <para>
- <link linkend="install-modules-gd">GD</link>
- (&min-gd-ver;) for bug charting
- </para>
- </listitem>
-
- <listitem>
- <para>
- Template::Plugin::GD::Image
- (&min-gd-ver;) for Graphical Reports
- </para>
- </listitem>
-
- <listitem>
- <para>
- <link linkend="install-modules-chart-base">Chart::Base</link>
- (&min-chart-base-ver;) for bug charting
- </para>
- </listitem>
-
- <listitem>
- <para>
- <link linkend="install-modules-gd-graph">GD::Graph</link>
- (&min-gd-graph-ver;) for bug charting
- </para>
- </listitem>
-
- <listitem>
- <para>
- <link linkend="install-modules-gd-text">GD::Text</link>
- (&min-gd-text-ver;) for bug charting
- </para>
- </listitem>
-
- <listitem>
- <para>
- <link linkend="install-modules-xml-twig">XML::Twig</link>
- (&min-xml-twig-ver;) for bug import/export
- </para>
- </listitem>
-
- <listitem>
- <para>
- MIME::Parser (&min-mime-parser-ver;) for bug import/export
- </para>
- </listitem>
-
- <listitem>
- <para>
- LWP::UserAgent
- (&min-lwp-useragent-ver;) for Automatic Update Notifications
- </para>
- </listitem>
-
- <listitem>
- <para>
- <link linkend="install-modules-patchreader">PatchReader</link>
- (&min-patchreader-ver;) for pretty HTML view of patches
- </para>
- </listitem>
-
- <listitem>
- <para>
- Image::Magick (&min-image-magick-ver;) for converting BMP image attachments to PNG
- </para>
- </listitem>
-
- <listitem>
- <para>
- Net::LDAP
- (&min-net-ldap-ver;) for LDAP Authentication
- </para>
- </listitem>
-
- <listitem>
- <para>
- Authen::Radius
- (&min-authen-radius-ver;) for RADIUS Authentication
- </para>
- </listitem>
-
- <listitem>
- <para>
- <link linkend="install-modules-soap-lite">SOAP::Lite</link>
- (&min-soap-lite-ver;) for the web service interface
- </para>
- </listitem>
-
- <listitem>
- <para>
- HTML::Parser
- (&min-html-parser-ver;) for More HTML in Product/Group Descriptions
- </para>
- </listitem>
-
- <listitem>
- <para>
- HTML::Scrubber
- (&min-html-scrubber-ver;) for More HTML in Product/Group Descriptions
- </para>
- </listitem>
-
- <listitem>
- <para>
- Email::MIME::Attachment::Stripper
- (&min-email-mime-attachment-stripper-ver;) for Inbound Email
- </para>
- </listitem>
-
- <listitem>
- <para>
- Email::Reply
- (&min-email-reply-ver;) for Inbound Email
- </para>
- </listitem>
-
- <listitem>
- <para>
- mod_perl2
- (&min-mod_perl2-ver;) for mod_perl
- </para>
- </listitem>
-
- <listitem>
- <para>
- CGI
- (&min-cgi-ver;) for mod_perl
- </para>
- </listitem>
-
- </orderedlist>
- </para>
-
- <section id="install-modules-dbd-mysql">
- <title>DBD::mysql</title>
-
- <para>The installation process will ask you a few questions about the
- desired compilation target and your MySQL installation. For most of the
- questions the provided default will be adequate, but when asked if your
- desired target is the MySQL or mSQL packages, you should
- select the MySQL-related ones. Later you will be asked if you wish to
- provide backwards compatibility with the older MySQL packages; you
- should answer YES to this question. The default is NO.</para>
-
- <para>A host of 'localhost' should be fine. A testing user of 'test',
- with a null password, should have sufficient access to run
- tests on the 'test' database which MySQL creates upon installation.
- </para>
- </section>
-
- <section id="install-modules-template">
- <title>Template Toolkit (&min-template-ver;)</title>
-
- <para>When you install Template Toolkit, you'll get asked various
- questions about features to enable. The defaults are fine, except
- that it is recommended you use the high speed XS Stash of the Template
- Toolkit, in order to achieve best performance.
- </para>
- </section>
-
- <section id="install-modules-gd">
- <title>GD (&min-gd-ver;)</title>
-
- <para>The GD module is only required if you want graphical reports.
- </para>
-
- <note>
- <para>The Perl GD module requires some other libraries that may or
- may not be installed on your system, including
- <classname>libpng</classname>
- and
- <classname>libgd</classname>.
- The full requirements are listed in the Perl GD module README.
- If compiling GD fails, it's probably because you're
- missing a required library.</para>
- </note>
-
- <tip>
- <para>The version of the GD module you need is very closely tied
- to the <classname>libgd</classname> version installed on your system.
- If you have a version 1.x of <classname>libgd</classname> the 2.x
- versions of the GD module won't work for you.
- </para>
- </tip>
- </section>
-
- <section id="install-modules-chart-base">
- <title>Chart::Base (&min-chart-base-ver;)</title>
-
- <para>The Chart::Base module is only required if you want graphical
- reports.
- Note that earlier versions that 0.99c used GIFs, which are no longer
- supported by the latest versions of GD.</para>
- </section>
-
- <section id="install-modules-gd-graph">
- <title>GD::Graph (&min-gd-graph-ver;)</title>
-
- <para>The GD::Graph module is only required if you want graphical
- reports.
- </para>
- </section>
-
- <section id="install-modules-gd-text">
- <title>GD::Text (&min-gd-text-ver;)</title>
-
- <para>The GD::Text module is only required if you want graphical
- reports.
- </para>
- </section>
-
- <section id="install-modules-xml-twig">
- <title>XML::Twig (&min-xml-twig-ver;)</title>
-
- <para>The XML::Twig module is only required if you want to import
- XML bugs using the <filename>importxml.pl</filename>
- script. This is required to use Bugzilla's "move bugs" feature;
- you may also want to use it for migrating from another bug database.
- </para>
- </section>
-
- <section id="install-modules-soap-lite">
- <title>SOAP::Lite (&min-soap-lite-ver;)</title>
- <para>Installing SOAP::Lite enables your Bugzilla installation to be
- accessible at a standardized Web Service interface (SOAP/XML-RPC)
- by third-party applications via HTTP(S).
- </para>
- </section>
-
- <section id="install-modules-patchreader">
- <title>PatchReader (&min-patchreader-ver;)</title>
-
- <para>The PatchReader module is only required if you want to use
- Patch Viewer, a
- Bugzilla feature to show code patches in your web browser in a more
- readable form.
- </para>
- </section>
- </section>
- <section id="install-MTA">
- <title>Mail Transfer Agent (MTA)</title>
-
- <para>
- Bugzilla is dependent on the availability of an e-mail system for its
- user authentication and for other tasks.
- </para>
-
- <note>
- <para>
- This is not entirely true. It is possible to completely disable
- email sending, or to have Bugzilla store email messages in a
- file instead of sending them. However, this is mainly intended
- for testing, as disabling or diverting email on a production
- machine would mean that users could miss important events (such
- as bug changes or the creation of new accounts).
- </para>
-
- <para>
- For more information, see the <quote>mail_delivery_method</quote> parameter
- in <xref linkend="parameters" />.
- </para>
- </note>
-
- <para>
- On Linux, any Sendmail-compatible MTA (Mail Transfer Agent) will
- suffice. Sendmail, Postfix, qmail and Exim are examples of common
- MTAs. Sendmail is the original Unix MTA, but the others are easier to
- configure, and therefore many people replace Sendmail with Postfix or
- Exim. They are drop-in replacements, so Bugzilla will not
- distinguish between them.
- </para>
-
- <para>
- If you are using Sendmail, version 8.7 or higher is required.
- If you are using a Sendmail-compatible MTA, it must be congruent with
- at least version 8.7 of Sendmail.
- </para>
-
- <para>
- Consult the manual for the specific MTA you choose for detailed
- installation instructions. Each of these programs will have their own
- configuration files where you must configure certain parameters to
- ensure that the mail is delivered properly. They are implemented
- as services, and you should ensure that the MTA is in the auto-start
- list of services for the machine.
- </para>
-
- <para>
- If a simple mail sent with the command-line 'mail' program
- succeeds, then Bugzilla should also be fine.
- </para>
-
- </section>
- <section id="using-mod_perl-with-bugzilla">
- <title>Installing Bugzilla on mod_perl</title>
- <para>It is now possible to run the Bugzilla software under <literal>mod_perl</literal> on
- Apache. <literal>mod_perl</literal> has some additional requirements to that of running
- Bugzilla under <literal>mod_cgi</literal> (the standard and previous way).</para>
-
- <para>Bugzilla requires <literal>mod_perl</literal> to be installed, which can be
- obtained from <ulink url="http://perl.apache.org"/> - Bugzilla requires
- version &min-mod_perl2-ver; (AKA 2.0.0-RC5) to be installed.</para>
-
- <para>Bugzilla also requires a more up-to-date version of the CGI
- perl module to be installed, version &min-mp-cgi-ver; as opposed to &min-cgi-ver;
- </para>
- </section>
- </section>
+<CHAPTER id="installation">
+ <TITLE>Installing Bugzilla</TITLE>
- <section id="configuration">
- <title>Configuration</title>
-
- <warning>
- <para>
- Poorly-configured MySQL and Bugzilla installations have
- given attackers full access to systems in the past. Please take the
- security parts of these guidelines seriously, even for Bugzilla
- machines hidden away behind your firewall. Be certain to read
- <xref linkend="security"/> for some important security tips.
- </para>
- </warning>
-
- <section id="localconfig">
- <title>localconfig</title>
+ <SECTION id="README.unix">
+ <TITLE>UNIX Installation</TITLE>
+ <SECTION>
+ <TITLE>ERRATA</TITLE>
+ <NOTE>
+ <PARA>
+ If you are installing Bugzilla on S.u.S.e. Linux, or some other
+ distributions with "paranoid" security options, it is possible
+ that the checksetup.pl script may fail with the error:
+ <ERRORNAME>cannot chdir(/var/spool/mqueue): Permission denied</ERRORNAME>
+ This is because your
+ /var/spool/mqueue directory has a mode of "drwx------". Type
+ <COMMAND>chmod 755 /var/spool/mqueue</COMMAND> as root to fix this problem.
+ </PARA>
+ </NOTE>
- <para>
- You should now run <filename>checksetup.pl</filename> again, this time
- without the <literal>--check-modules</literal> switch.
- </para>
- <screen><prompt>bash#</prompt> ./checksetup.pl</screen>
- <para>
- This time, <filename>checksetup.pl</filename> should tell you that all
- the correct modules are installed and will display a message about, and
- write out a file called, <filename>localconfig</filename>. This file
- contains the default settings for a number of Bugzilla parameters.
- </para>
+ <NOTE>
+ <PARA>
+ Release Notes for Bugzilla 2.12 are available at docs/rel_notes.txt
+ </PARA>
+ </NOTE>
- <para>
- Load this file in your editor. The only value you
- <emphasis>need</emphasis> to change is $db_pass, the password for
- the user you will create for your database. Pick a strong
- password (for simplicity, it should not contain single quote
- characters) and put it here.
- </para>
-
- <para>
- You may need to change the value of
- <emphasis>webservergroup</emphasis> if your web server does not
- run in the "apache" group. On Debian, for example, Apache runs in
- the "www-data" group. If you are going to run Bugzilla on a
- machine where you do not have root access (such as on a shared web
- hosting account), you will need to leave
- <emphasis>webservergroup</emphasis> empty, ignoring the warnings
- that <filename>checksetup.pl</filename> will subsequently display
- every time it is run.
- </para>
+ <NOTE>
+ <PARA>
+ The preferred documentation for Bugzilla is available in docs/, with
+ a variety of document types available. Please refer to these documents when
+ installing, configuring, and maintaining your Bugzilla installation.
+ </PARA>
+ </NOTE>
- <caution>
- <para>
- If you are using suexec, you should use your own primary group
- for <emphasis>webservergroup</emphasis> rather than leaving it
- empty, and see the additional directions in the suexec section
- <xref linkend="suexec" />.
- </para>
- </caution>
-
- <para>
- The other options in the <filename>localconfig</filename> file
- are documented by their accompanying comments. If you have a slightly
- non-standard MySQL setup, you may wish to change one or more of
- the other "$db_*" parameters.
- </para>
+ <WARNING>
+ <PARA>
+ Bugzilla is not a package where you can just plop it in a directory,
+ twiddle a few things, and you're off. Installing Bugzilla assumes you
+ know your variant of UNIX or Microsoft Windows well, are familiar with the
+ command line, and are comfortable compiling and installing a plethora
+ of third-party utilities. To install Bugzilla on Win32 requires
+ fair Perl proficiency, and if you use a webserver other than Apache you
+ should be intimately familiar with the security mechanisms and CGI
+ environment thereof.
+ </PARA>
+ </WARNING>
- <para>
- You may also wish to change the names of
- the priorities, severities, operating systems and platforms for your
- installation. However, you can always change these after installation
- has finished; if you then re-run <filename>checksetup.pl</filename>,
- the changes will get picked up.
- </para>
- </section>
-
- <section id="database-engine">
- <title>Database Server</title>
- <para>
- This section deals with configuring your database server for use
- with Bugzilla. Currently, MySQL (<xref linkend="mysql"/>) and
- PostgreSQL (<xref linkend="postgresql"/>) are available.
- </para>
-
- <section id="database-schema">
- <title>Bugzilla Database Schema</title>
-
- <para>
- The Bugzilla database schema is available at
- <ulink url="http://www.ravenbrook.com/project/p4dti/tool/cgi/bugzilla-schema/">Ravenbrook</ulink>.
- This very valuable tool can generate a written description of
- the Bugzilla database schema for any version of Bugzilla. It
- can also generate a diff between two versions to help someone
- see what has changed.
- </para>
- </section>
-
- <section id="mysql">
- <title>MySQL</title>
-
- <caution>
- <para>
- MySQL's default configuration is very insecure.
- <xref linkend="security-mysql"/> has some good information for
- improving your installation's security.
- </para>
- </caution>
-
- <section id="install-setupdatabase">
- <title>Allow large attachments</title>
-
- <para>
- By default, MySQL will only accept packets up to 64Kb in size.
- If you want to have attachments larger than this, you will need
- to modify your <filename>/etc/my.cnf</filename> as below.
- </para>
-
- <screen> [mysqld]
- # Allow packets up to 1M
- max_allowed_packet=1M</screen>
-
- <para>
- There is also a parameter in Bugzilla called 'maxattachmentsize'
- (default = 1000 Kb) that controls the maximum allowable attachment
- size. Attachments larger than <emphasis>either</emphasis> the
- 'max_allowed_packet' or 'maxattachmentsize' value will not be
- accepted by Bugzilla.
- </para>
-
- <note>
- <para>
- This does not affect Big Files, attachments that are stored directly
- on disk instead of in the database. Their maximum size is
- controlled using the 'maxlocalattachment' parameter.
- </para>
- </note>
- </section>
-
- <section>
- <title>Allow small words in full-text indexes</title>
-
- <para>By default, words must be at least four characters in length
- in order to be indexed by MySQL's full-text indexes. This causes
- a lot of Bugzilla specific words to be missed, including "cc",
- "ftp" and "uri".</para>
-
- <para>MySQL can be configured to index those words by setting the
- ft_min_word_len param to the minimum size of the words to index.
- This can be done by modifying the <filename>/etc/my.cnf</filename>
- according to the example below:</para>
-
- <screen> [mysqld]
- # Allow small words in full-text indexes
- ft_min_word_len=2</screen>
-
- <para>Rebuilding the indexes can be done based on documentation found at
- <ulink url="http://www.mysql.com/doc/en/Fulltext_Fine-tuning.html"/>.
- </para>
- </section>
-
- <section id="install-setupdatabase-adduser">
- <title>Add a user to MySQL</title>
-
- <para>
- You need to add a new MySQL user for Bugzilla to use.
- (It's not safe to have Bugzilla use the MySQL root account.)
- The following instructions assume the defaults in
- <filename>localconfig</filename>; if you changed those,
- you need to modify the SQL command appropriately. You will
- need the <replaceable>$db_pass</replaceable> password you
- set in <filename>localconfig</filename> in
- <xref linkend="localconfig"/>.
- </para>
-
- <para>
- We use an SQL <command>GRANT</command> command to create
- a <quote>bugs</quote> user. This also restricts the
- <quote>bugs</quote>user to operations within a database
- called <quote>bugs</quote>, and only allows the account
- to connect from <quote>localhost</quote>. Modify it to
- reflect your setup if you will be connecting from another
- machine or as a different user.
- </para>
-
- <para>
- Run the <filename>mysql</filename> command-line client and enter:
- </para>
-
- <screen> <prompt>mysql&gt;</prompt> GRANT SELECT, INSERT,
- UPDATE, DELETE, INDEX, ALTER, CREATE, LOCK TABLES,
- CREATE TEMPORARY TABLES, DROP, REFERENCES ON bugs.*
- TO bugs@localhost IDENTIFIED BY '<replaceable>$db_pass</replaceable>';
- <prompt>mysql&gt;</prompt> FLUSH PRIVILEGES;</screen>
-
- </section>
-
- <section>
- <title>Permit attachments table to grow beyond 4GB</title>
-
- <para>
- By default, MySQL will limit the size of a table to 4GB.
- This limit is present even if the underlying filesystem
- has no such limit. To set a higher limit, follow these
- instructions.
- </para>
-
- <para>
- After you have completed the rest of the installation (or at least the
- database setup parts), you should run the <filename>MySQL</filename>
- command-line client and enter the following, replacing <literal>$bugs_db</literal>
- with your Bugzilla database name (<emphasis>bugs</emphasis> by default):
- </para>
-
- <screen>
- <prompt>mysql&gt;</prompt> use <replaceable>$bugs_db</replaceable>
- <prompt>mysql&gt;</prompt> ALTER TABLE attachments
- AVG_ROW_LENGTH=1000000, MAX_ROWS=20000;
- </screen>
-
- <para>
- The above command will change the limit to 20GB. Mysql will have
- to make a temporary copy of your entire table to do this. Ideally,
- you should do this when your attachments table is still small.
- </para>
-
- <note>
- <para>
- This does not affect Big Files, attachments that are stored directly
- on disk instead of in the database.
- </para>
- </note>
- </section>
- </section>
+ <WARNING>
+ <PARA>
+ Bugzilla has not undergone a complete security review. Security holes
+ may exist in the code. Great care should be taken both in the installation
+ and usage of this software. Carefully consider the implications of
+ installing other network services with Bugzilla.
+ </PARA>
+ </WARNING>
+ </SECTION>
+
+ <SECTION>
+ <TITLE>Step-by-step Install</TITLE>
+ <SECTION>
+ <TITLE>Introduction</TITLE>
+ <PARA>
+ Installation of bugzilla is pretty straightforward, particularly if your
+ machine already has MySQL and the MySQL-related perl packages installed.
+ If those aren't installed yet, then that's the first order of business. The
+ other necessary ingredient is a web server set up to run cgi scripts.
+ While using Apache for your webserver is not required, it is recommended.
+ </PARA>
+
+ <PARA>
+ Bugzilla has been successfully installed under Solaris, Linux, and
+ Win32. The peculiarities of installing on Win32 (Win98+/NT/2K) are not
+ included in this section of the Guide; please check out the "Win32 Installation Instructions"
+ for further advice on getting Bugzilla to work on Microsoft Windows.
+ </PARA>
+
+ <PARA>
+ The Bugzilla Guide is contained in the "docs/" folder. It is available
+ in plain text (docs/txt), HTML (docs/html), or SGML source (docs/sgml).
+ </PARA>
+ </SECTION>
+ <SECTION>
+ <TITLE>Installing the Prerequisites</TITLE>
+
+ <PARA>
+ The software packages necessary for the proper running of bugzilla are:
+ <ORDEREDLIST>
+ <LISTITEM>
+ <PARA>
+ MySQL database server and the mysql client (3.22.5 or greater)
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Perl (5.004 or greater)
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ DBI Perl module
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Data::Dumper Perl module
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ DBD::mySQL
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ TimeDate Perl module collection
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ GD perl module (1.8.3) (optional, for bug charting)
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Chart::Base Perl module (0.99c) (optional, for bug charting)
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ DB_File Perl module (optional, for bug charting)
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ The web server of your choice. Apache is recommended.
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ MIME::Parser Perl module (optional, for contrib/bug_email.pl interface)
+ </PARA>
+ </LISTITEM>
+ </ORDEREDLIST>
+ <NOTE>
+ <PARA>
+ You must run Bugzilla on a filesystem that supports file locking via
+ flock(). This is necessary for Bugzilla to operate safely with multiple
+ instances.
+ </PARA>
+ </NOTE>
+ <WARNING>
+ <PARA>
+ It is a good idea, while installing Bugzilla, to ensure it is not
+ <EMPHASIS>accessible</EMPHASIS> by other machines on the Internet.
+ Your machine may be vulnerable to attacks
+ while you are installing. In other words, ensure there is some kind of firewall between you
+ and the rest of the Internet. Many installation steps require an active Internet connection
+ to complete, but you must take care to ensure that at no point is your machine vulnerable
+ to an attack.
+ </PARA>
+ </WARNING>
+
+ </PARA>
+ </SECTION>
+ <SECTION>
+ <TITLE>Installing MySQL Database</TITLE>
+ <PARA>
+ Visit MySQL homepage at http://www.mysql.org/ and grab the latest stable
+ release of the server. Both binaries and source are available and which
+ you get shouldn't matter. Be aware that many of the binary versions
+ of MySQL store their data files in /var which on many installations
+ (particularly common with linux installations) is part of a smaller
+ root partition. If you decide to build from sources you can easily set
+ the dataDir as an option to configure.
+ </PARA>
+ <PARA>
+ If you've installed from source or non-package (RPM, deb, etc.) binaries
+ you'll want to make sure to add mysqld to your init scripts so the server
+ daemon will come back up whenever your machine reboots.
+ You also may want to edit those init scripts, to make sure that
+ mysqld will accept large packets. By default, mysqld is set up to only
+ accept packets up to 64K long. This limits the size of attachments you
+ may put on bugs. If you add something like "-O max_allowed_packet=1M"
+ to the command that starts mysqld (or safe_mysqld), then you will be
+ able to have attachments up to about 1 megabyte.
+ </PARA>
+ <NOTE>
+ <PARA>
+ If you plan on running Bugzilla and MySQL on the same machine,
+ consider using the "--skip-networking" option in the init script.
+ This enhances security by preventing network access to MySQL.
+ </PARA>
+ </NOTE>
+ </SECTION>
+
+ <SECTION>
+ <TITLE>Perl (5.004 or greater)</TITLE>
+ <PARA>
+ Any machine that doesn't have perl on it is a sad machine indeed. Perl
+ for *nix systems can be gotten in source form from http://www.perl.com.
+ </PARA>
+ <PARA>
+ Perl is now a far cry from the the single compiler/interpreter binary it
+ once was. It now includes a great many required modules and quite a
+ few other support files. If you're not up to or not inclined to build
+ perl from source, you'll want to install it on your machine using some
+ sort of packaging system (be it RPM, deb, or what have you) to ensure
+ a sane install. In the subsequent sections you'll be installing quite
+ a few perl modules; this can be quite ornery if your perl installation
+ isn't up to snuff.
+ </PARA>
+ <TIP>
+ <PARA>
+ You can skip the following Perl module installation
+ steps by installing "Bundle::Bugzilla" from CPAN, which includes them.
+ All Perl module installation steps require you have an active Internet
+ connection.
+ </PARA>
+ <PARA>
+ <COMPUTEROUTPUT>
+ <PROMPT>bash#</PROMPT>
+ <COMMAND>perl -MCPAN -e 'install "Bundle::Bugzilla"'</COMMAND>
+ </COMPUTEROUTPUT>
+ </PARA>
+ <PARA>
+ Bundle::Bugzilla doesn't include GD, Chart::Base, or MIME::Parser,
+ which are not essential to a basic Bugzilla install. If installing
+ this bundle fails, you should install each module individually to
+ isolate the problem.
+ </PARA>
+ </TIP>
+ </SECTION>
+
+ <SECTION>
+ <TITLE>DBI Perl Module</TITLE>
+ <PARA>
+ The DBI module is a generic Perl module used by other database related
+ Perl modules. For our purposes it's required by the MySQL-related
+ modules. As long as your Perl installation was done correctly the
+ DBI module should be a breeze. It's a mixed Perl/C module, but Perl's
+ MakeMaker system simplifies the C compilation greatly.
+ </PARA>
+ <PARA>
+ Like almost all Perl modules DBI can be found on the Comprehensive Perl
+ Archive Network (CPAN) at http://www.cpan.org. The CPAN servers have a
+ real tendency to bog down, so please use mirrors. The current location
+ at the time of this writing (02/17/99) can be found in Appendix A.
+ </PARA>
+ <PARA>
+ Quality, general Perl module installation instructions can be found on
+ the CPAN website, but the easy thing to do is to just use the CPAN shell
+ which does all the hard work for you.
+ </PARA>
+ <PARA>
+ To use the CPAN shell to install DBI:
+ <INFORMALEXAMPLE>
+ <PARA>
+ <COMPUTEROUTPUT>
+ <PROMPT>bash#</PROMPT>
+ <COMMAND>perl -MCPAN -e 'install "DBI"'</COMMAND>
+ </COMPUTEROUTPUT>
+ <NOTE>
+ <PARA>Replace "DBI" with the name of whichever module you wish
+ to install, such as Data::Dumper, TimeDate, GD, etc.</PARA>
+ </NOTE>
+ </PARA>
+ </INFORMALEXAMPLE>
+ To do it the hard way:
+ <INFORMALEXAMPLE>
+ <PARA>
+ Untar the module tarball -- it should create its own directory
+ </PARA>
+ <PARA>
+ CD to the directory just created, and enter the following commands:
+ <ORDEREDLIST>
+ <LISTITEM>
+ <PARA>
+ <COMPUTEROUTPUT>
+ <PROMPT>bash#</PROMPT>
+ <COMMAND>perl Makefile.PL</COMMAND>
+ </COMPUTEROUTPUT>
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ <COMPUTEROUTPUT>
+ <PROMPT>bash#</PROMPT>
+ <COMMAND>make</COMMAND>
+ </COMPUTEROUTPUT>
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ <COMPUTEROUTPUT>
+ <PROMPT>bash#</PROMPT>
+ <COMMAND>make test</COMMAND>
+ </COMPUTEROUTPUT>
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ <COMPUTEROUTPUT>
+ <PROMPT>bash#</PROMPT>
+ <COMMAND>make install</COMMAND>
+ </COMPUTEROUTPUT>
+ </PARA>
+ </LISTITEM>
+ </ORDEREDLIST>
+ If everything went ok that should be all it takes. For the vast
+ majority of perl modules this is all that's required.
+ </PARA>
+ </INFORMALEXAMPLE>
+ </PARA>
+ </SECTION>
+ <SECTION>
+ <TITLE>Data::Dumper Perl Module</TITLE>
+ <PARA>
+ The Data::Dumper module provides data structure persistence for Perl
+ (similar to Java's serialization). It comes with later sub-releases of
+ Perl 5.004, but a re-installation just to be sure it's available won't
+ hurt anything.
+ </PARA>
+ <PARA>
+ Data::Dumper is used by the MySQL related Perl modules. It can be
+ found on CPAN (link in Appendix A) and can be installed by following
+ the same four step make sequence used for the DBI module.
+ </PARA>
+ </SECTION>
+
+ <SECTION>
+ <TITLE>MySQL related Perl Module Collection</TITLE>
+ <PARA>
+ The Perl/MySQL interface requires a few mutually-dependent perl
+ modules. These modules are grouped together into the the
+ Msql-Mysql-modules package. This package can be found at CPAN.
+ After the archive file has been downloaded it should
+ be untarred.
+ </PARA>
+ <PARA>
+ The MySQL modules are all built using one make file which is generated
+ by running:
+ <PROMPT>bash#</PROMPT>
+ <COMMAND>perl Makefile.pl</COMMAND>
+ </PARA>
+ <PARA>
+ The MakeMaker process will ask you a few questions about the desired
+ compilation target and your MySQL installation. For many of the questions
+ the provided default will be adequate.
+ </PARA>
+ <PARA>
+ When asked if your desired target is the MySQL or mSQL packages
+ selected the MySQL related ones. Later you will be asked if you wish
+ to provide backwards compatibility with the older MySQL packages; you
+ must answer YES to this question. The default will be no, and if you
+ select it things won't work later.
+ </PARA>
+ <PARA>
+ A host of 'localhost' should be fine and a testing user of 'test' and
+ a null password should find itself with sufficient access to run tests
+ on the 'test' database which MySQL created upon installation. If 'make
+ test' and 'make install' go through without errors you should be ready
+ to go as far as database connectivity is concerned.
+ </PARA>
+ </SECTION>
+
+ <SECTION>
+ <TITLE>TimeDate Perl Module Collection</TITLE>
+ <PARA>
+ Many of the more common date/time/calendar related Perl modules have
+ been grouped into a bundle similar to the MySQL modules bundle. This
+ bundle is stored on the CPAN under the name TimeDate. A (hopefully
+ current) link can be found in Appendix A. The component module we're
+ most interested in is the Date::Format module, but installing all of them
+ is probably a good idea anyway. The standard Perl module installation
+ instructions should work perfectly for this simple package.
+ </PARA>
+ </SECTION>
+ <SECTION>
+ <TITLE>GD Perl Module (1.8.3)</TITLE>
+ <PARA>
+ The GD library was written by Thomas Boutell a long while ago to
+ programatically generate images in C. Since then it's become almost a
+ defacto standard for programatic image construction. The Perl bindings
+ to it found in the GD library are used on a million web pages to generate
+ graphs on the fly. That's what bugzilla will be using it for so you'd
+ better install it if you want any of the graphing to work.
+ </PARA>
+ <PARA>
+ Actually bugzilla uses the Graph module which relies on GD itself,
+ but isn't that always the way with OOP. At any rate, you can find the
+ GD library on CPAN (link in Appendix "Required Software").
+ </PARA>
+ <NOTE>
+ <PARA>
+ The Perl GD library requires some other libraries that may or may not be
+ installed on your system, including "libpng" and "libgd". The full requirements
+ are listed in the Perl GD library README. Just realize that if compiling GD fails,
+ it's probably because you're missing a required library.
+ </PARA>
+ </NOTE>
+ </SECTION>
+
+ <SECTION>
+ <TITLE>Chart::Base Perl Module (0.99c)</TITLE>
+ <PARA>
+ The Chart module provides bugzilla with on-the-fly charting
+ abilities. It can be installed in the usual fashion after it has been
+ fetched from CPAN where it is found as the Chart-x.x... tarball in a
+ directory to be listed in Appendix "Required Software". Note that as with the GD perl
+ module, only the specific versions listed above (or newer) will work. Earlier
+ versions used GIF's, which are no longer supported by the latest
+ versions of GD.
+ </PARA>
+ </SECTION>
+
+ <SECTION>
+ <TITLE>DB_File Perl Module</TITLE>
+ <PARA>
+ DB_File is a module which allows Perl programs to make use of the facilities provided by
+ Berkeley DB version 1.x. This module is required by collectstats.pl which is used for
+ bug charting. If you plan to make use of bug charting, you must install this module.
+ </PARA>
+ </SECTION>
+
+ <SECTION>
+ <TITLE>HTTP Server</TITLE>
+ <PARA>
+ You have a freedom of choice here - Apache, Netscape or any other
+ server on UNIX would do. You can easily run the web server on a different
+ machine than MySQL, but need to adjust the MySQL "bugs" user permissions
+ accordingly.
+ </PARA>
+ <PARA>
+ You'll want to make sure that your web server will run any file
+ with the .cgi extension as a cgi and not just display it. If you're using
+ apache that means uncommenting the following line in the srm.conf file:
+ <COMPUTEROUTPUT>AddHandler cgi-script .cgi</COMPUTEROUTPUT>
+ </PARA>
+ <PARA>
+ With apache you'll also want to make sure that within the access.conf
+ file the line:
+ <COMPUTEROUTPUT>
+ Options ExecCGI
+ </COMPUTEROUTPUT>
+ is in the stanza that covers the directories you intend to put the bugzilla
+ .html and .cgi files into.
+ </PARA>
+ <PARA>
+ If you are using a newer version of Apache, both of the above lines will be
+ (or will need to be) in the httpd.conf file, rather than srm.conf or
+ access.conf.
+ </PARA>
+ <WARNING>
+ <PARA>
+ There are two critical directories and a file that should not be a served by
+ the HTTP server. These are the 'data' and 'shadow' directories and the
+ 'localconfig' file. You should configure your HTTP server to not serve
+ content from these files. Failure to do so will expose critical passwords
+ and other data. Please see your HTTP server configuration manual on how
+ to do this. If you use quips (at the top of the buglist pages) you will want
+ the 'data/comments' file to still be served. This file contains those quips.
+ </PARA>
+ </WARNING>
+ </SECTION>
+
+ <SECTION>
+ <TITLE>Installing the Bugzilla Files</TITLE>
+ <PARA>
+ You should untar the Bugzilla files into a directory that you're
+ willing to make writable by the default web server user (probably
+ 'nobody'). You may decide to put the files off of the main web space
+ for your web server or perhaps off of /usr/local with a symbolic link
+ in the web space that points to the bugzilla directory. At any rate,
+ just dump all the files in the same place (optionally omitting the CVS
+ directories if they were accidentally tarred up with the rest of Bugzilla)
+ and make sure you can access the files in that directory through your
+ web server.
+ </PARA>
+ <TIP>
+ <PARA>
+ HINT: If you symlink the bugzilla directory into your Apache's
+ HTML heirarchy, you may receive "Forbidden" errors unless you
+ add the "FollowSymLinks" directive to the &lt;Directory&gt; entry
+ for the HTML root.
+ </PARA>
+ </TIP>
+ <PARA>
+ Once all the files are in a web accessible directory, make that
+ directory writable by your webserver's user (which may require just
+ making it world writable). This is a temporary step until you run
+ the post-install "checksetup.pl" script, which locks down your
+ installation.
+ </PARA>
+ <PARA>
+ Lastly, you'll need to set up a symbolic link from /usr/bonsaitools/bin
+ to the correct location of your perl executable (probably /usr/bin/perl).
+ Otherwise you must hack all the .cgi files to change where they look
+ for perl. To make future upgrades easier, you should use the symlink
+ approach.
+ <TIP>
+ <PARA>
+ If you don't have root access to set this symlink up, check out the
+ "setperl.csh" utility, listed in the Patches section of this
+ Guide. It will change the path to perl in all your Bugzilla files for
+ you.
+ </PARA>
+ </TIP>
+ </PARA>
+ </SECTION>
+
+ <SECTION>
+ <TITLE>Setting Up the MySQL Database</TITLE>
+ <PARA>
+ After you've gotten all the software installed and working you're ready
+ to start preparing the database for its life as a the back end to a high
+ quality bug tracker.
+ </PARA>
+ <PARA>
+ First, you'll want to fix MySQL permissions to allow access from
+ Bugzilla. For the purpose of this Installation section, the Bugzilla username
+ will be "bugs", and will have minimal permissions. Bugzilla has
+ not undergone a thorough security audit. It may be possible for
+ a system cracker to somehow trick Bugzilla into executing a command
+ such as "; DROP DATABASE mysql".
+ </PARA>
+ <PARA>
+ That would be bad.
+ </PARA>
+ <PARA>
+ Give the MySQL root user a password. MySQL passwords are
+ limited to 16 characters.
+ <SIMPLELIST>
+ <MEMBER>
+ <COMPUTEROUTPUT>
+ <PROMPT>bash#</PROMPT>
+ <COMMAND>mysql -u root mysql</COMMAND>
+ </COMPUTEROUTPUT>
+ </MEMBER>
+ <MEMBER>
+ <COMPUTEROUTPUT>
+ <PROMPT>mysql></PROMPT>
+ <COMMAND>
+ UPDATE user SET Password=PASSWORD ('new_password')
+ WHERE user='root';
+ </COMMAND>
+ </COMPUTEROUTPUT>
+ </MEMBER>
+ <MEMBER>
+ <COMPUTEROUTPUT>
+ <PROMPT>mysql></PROMPT>
+ <COMMAND>FLUSH PRIVILEGES;</COMMAND>
+ </COMPUTEROUTPUT>
+ </MEMBER>
+ </SIMPLELIST>
+ From this point on, if you need to access MySQL as the
+ MySQL root user, you will need to use "mysql -u root -p" and
+ enter your new_password. Remember that MySQL user names have
+ nothing to do with Unix user names (login names).
+ </PARA>
+ <PARA>
+ Next, we create the "bugs" user, and grant sufficient
+ permissions for checksetup.pl, which we'll use later, to work
+ its magic. This also restricts the "bugs" user to operations
+ within a database called "bugs", and only allows the account
+ to connect from "localhost". Modify it to reflect your setup
+ if you will be connecting from another machine or as a different
+ user.
+ </PARA>
+ <PARA>
+ Remember to set bugs_password to some unique password.
+ <SIMPLELIST>
+ <MEMBER>
+ <COMPUTEROUTPUT>
+ <PROMPT>mysql></PROMPT>
+ <COMMAND>GRANT SELECT,INSERT,UPDATE,DELETE,INDEX,
+ ALTER,CREATE,DROP,REFERENCES
+ ON bugs.* TO bugs@localhost
+ IDENTIFIED BY 'bugs_password';</COMMAND>
+ </COMPUTEROUTPUT>
+ </MEMBER>
+ <MEMBER>
+ <COMPUTEROUTPUT>
+ <PROMPT>
+ mysql>
+ </PROMPT>
+ <COMMAND>
+ FLUSH PRIVILEGES;
+ </COMMAND>
+ </COMPUTEROUTPUT>
+ </MEMBER>
+ </SIMPLELIST>
+ </PARA>
+ <PARA>
+ Next, run the magic checksetup.pl script. (Many thanks to Holger
+ Schurig &lt;holgerschurig@nikocity.de&gt; for writing this script!)
+ It will make sure Bugzilla files and directories have reasonable
+ permissions, set up the "data" directory, and create all the MySQL
+ tables.
+ <SIMPLELIST>
+ <MEMBER>
+ <COMPUTEROUTPUT>
+ <PROMPT>bash#</PROMPT>
+ <COMMAND>./checksetup.pl</COMMAND>
+ </COMPUTEROUTPUT>
+ </MEMBER>
+ </SIMPLELIST>
+ The first time you run it, it will create a file called "localconfig".
+ </PARA>
+ </SECTION>
+
+ <SECTION>
+ <TITLE>Tweaking "localconfig"</TITLE>
+ <PARA>
+ This file contains a variety of settings you may need to tweak including
+ how Bugzilla should connect to the MySQL database.
+ </PARA>
+ <PARA>
+ The connection settings include:
+ <ORDEREDLIST>
+ <LISTITEM>
+ <PARA>
+ server's host: just use "localhost" if the MySQL server is
+ local
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ database name: "bugs" if you're following these directions
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ MySQL username: "bugs" if you're following these directions
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ Password for the "bugs" MySQL account above
+ </PARA>
+ </LISTITEM>
+ </ORDEREDLIST>
+ </PARA>
+ <PARA>
+ Once you are happy with the settings, re-run checksetup.pl. On this
+ second run, it will create the database and an administrator account
+ for which you will be prompted to provide information.
+ </PARA>
+ <PARA>
+ When logged into an administrator account once Bugzilla is running,
+ if you go to the query page (off of the bugzilla main menu), you'll
+ find an 'edit parameters' option that is filled with editable treats.
+ </PARA>
+ <PARA>
+ Should everything work, you should have a nearly empty copy of the bug
+ tracking setup.
+ </PARA>
+ <PARA>
+ The second time around, checksetup.pl will stall if it is on a
+ filesystem that does not fully support file locking via flock(), such as
+ NFS mounts. This support is required for Bugzilla to operate safely with
+ multiple instances. If flock() is not fully supported, it will stall at:
+ <ERRORCODE>Now regenerating the shadow database for all bugs.</ERRORCODE>
+ <NOTE>
+ <PARA>
+ The second time you run checksetup.pl, it is recommended you be the same
+ user as your web server runs under, and that you be sure you have set the
+ "webservergroup" parameter in localconfig to match the web server's group
+ name, if any. Under some systems, otherwise, checksetup.pl will goof up
+ your file permissions and make them unreadable to your web server.
+ </PARA>
+ </NOTE>
+ </PARA>
+ <NOTE>
+ <PARA>
+ The checksetup.pl script is designed so that you can run it at any time
+ without causing harm. You should run it after any upgrade to Bugzilla.
+ </PARA>
+ </NOTE>
+ </SECTION>
+
+ <SECTION>
+ <TITLE>Setting Up Maintainers Manuall (Optional)</TITLE>
+ <PARA>
+ If you want to add someone else to every group by hand, you can do it
+ by typing the appropriate MySQL commands. Run '<COMPUTEROUTPUT>
+ mysql -u root -p bugs</COMPUTEROUTPUT>'
+ (you may need different parameters, depending on your security settings
+ according to section 3, above). Then:
+ <SIMPLELIST>
+ <MEMBER>
+ <COMPUTEROUTPUT>
+ <PROMPT>mysql></PROMPT>
+ <COMMAND>update profiles set groupset=0x7fffffffffffffff
+ where login_name = 'XXX';</COMMAND>
+ </COMPUTEROUTPUT>
+ </MEMBER>
+ </SIMPLELIST>
+ replacing XXX with the Bugzilla email address.
+ </PARA>
+ </SECTION>
+
+ <SECTION>
+ <TITLE>The Whining Cron (Optional)</TITLE>
+ <PARA>
+ By now you've got a fully functional bugzilla, but what good are bugs
+ if they're not annoying? To help make those bugs more annoying you can
+ set up bugzilla's automatic whining system. This can be done by adding
+ the following command as a daily crontab entry (for help on that see that
+ crontab man page):
+ <SIMPLELIST>
+ <MEMBER>
+ <COMPUTEROUTPUT>
+ <COMMAND>cd &lt;your-bugzilla-directory&gt; ; ./whineatnews.pl</COMMAND>
+ </COMPUTEROUTPUT>
+ </MEMBER>
+ </SIMPLELIST>
+ </PARA>
+ </SECTION>
+
+ <SECTION>
+ <TITLE>Bug Graphs (Optional)</TITLE>
+ <PARA>
+ As long as you installed the GD and Graph::Base Perl modules you might
+ as well turn on the nifty bugzilla bug reporting graphs.
+ </PARA>
+ <PARA>
+ Add a cron entry like this to run collectstats daily at 5 after midnight:
+ <SIMPLELIST>
+ <MEMBER>
+ <COMPUTEROUTPUT>
+ <PROMPT>bash#</PROMPT>
+ <COMMAND>crontab -e</COMMAND>
+ </COMPUTEROUTPUT>
+ </MEMBER>
+ <MEMBER>
+ <COMPUTEROUTPUT>
+ 5 0 * * * cd &lt;your-bugzilla-directory&gt; ; ./collectstats.pl
+ </COMPUTEROUTPUT>
+ </MEMBER>
+ </SIMPLELIST>
+ </PARA>
+ <PARA>
+ After two days have passed you'll be able to view bug graphs from the
+ Bug Reports page.
+ </PARA>
+ </SECTION>
+
+ <SECTION>
+ <TITLE>Securing MySQL</TITLE>
+ <PARA>
+ If you followed the README for setting up your "bugs" and "root" user in
+ MySQL, much of this should not apply to you. If you are upgrading
+ an existing installation of Bugzilla, you should pay close attention
+ to this section.
+ </PARA>
+ <PARA>
+ Most MySQL installs have "interesting" default security parameters:
+ <SIMPLELIST>
+ <MEMBER>mysqld defaults to running as root</MEMBER>
+ <MEMBER>it defaults to allowing external network connections</MEMBER>
+ <MEMBER>it has a known port number, and is easy to detect</MEMBER>
+ <MEMBER>it defaults to no passwords whatsoever</MEMBER>
+ <MEMBER>it defaults to allowing "File_Priv"</MEMBER>
+ </SIMPLELIST>
+ </PARA>
+ <PARA>
+ This means anyone from anywhere on the internet can not only drop the
+ database with one SQL command, and they can write as root to the system.
+ </PARA>
+ <PARA>
+ To see your permissions do:
+ <SIMPLELIST>
+ <MEMBER>
+ <COMPUTEROUTPUT>
+ <PROMPT>bash#</PROMPT>
+ <COMMAND>mysql -u root -p</COMMAND>
+ </COMPUTEROUTPUT>
+ </MEMBER>
+ <MEMBER>
+ <COMPUTEROUTPUT>
+ <PROMPT>mysql></PROMPT>
+ <COMMAND>use mysql;</COMMAND>
+ </COMPUTEROUTPUT>
+ </MEMBER>
+ <MEMBER>
+ <COMPUTEROUTPUT>
+ <PROMPT>mysql></PROMPT>
+ <COMMAND>show tables;</COMMAND>
+ </COMPUTEROUTPUT>
+ </MEMBER>
+ <MEMBER>
+ <COMPUTEROUTPUT>
+ <PROMPT>mysql></PROMPT>
+ <COMMAND>select * from user;</COMMAND>
+ </COMPUTEROUTPUT>
+ </MEMBER>
+ <MEMBER>
+ <COMPUTEROUTPUT>
+ <PROMPT>mysql></PROMPT>
+ <COMMAND>select * from db;</COMMAND>
+ </COMPUTEROUTPUT>
+ </MEMBER>
+ </SIMPLELIST>
+ </PARA>
+ <PARA>
+ To fix the gaping holes:
+ <SIMPLELIST>
+ <MEMBER>DELETE FROM user WHERE User='';</MEMBER>
+ <MEMBER>UPDATE user SET Password=PASSWORD('new_password') WHERE user='root';</MEMBER>
+ <MEMBER> FLUSH PRIVILEGES;</MEMBER>
+ </SIMPLELIST>
+ </PARA>
+ <PARA>
+ If you're not running "mit-pthreads" you can use:
+ <SIMPLELIST>
+ <MEMBER>GRANT USAGE ON *.* TO bugs@localhost;</MEMBER>
+ <MEMBER>GRANT ALL ON bugs.* TO bugs@localhost;</MEMBER>
+ <MEMBER>REVOKE DROP ON bugs.* FROM bugs@localhost;</MEMBER>
+ <MEMBER>FLUSH PRIVILEGES;</MEMBER>
+ </SIMPLELIST>
+ </PARA>
+ <PARA>
+ With "mit-pthreads" you'll need to modify the "globals.pl" Mysql->Connect
+ line to specify a specific host name instead of "localhost", and accept
+ external connections:
+ <SIMPLELIST>
+ <MEMBER>GRANT USAGE ON *.* TO bugs@bounce.hop.com;</MEMBER>
+ <MEMBER>GRANT ALL ON bugs.* TO bugs@bounce.hop.com;</MEMBER>
+ <MEMBER>REVOKE DROP ON bugs.* FROM bugs@bounce.hop.com;</MEMBER>
+ <MEMBER>FLUSH PRIVILEGES;</MEMBER>
+ </SIMPLELIST>
+ </PARA>
+ <PARA>
+ Consider also:
+ <ORDEREDLIST>
+ <LISTITEM>
+ <PARA>
+ Turning off external networking with "--skip-networking",
+ unless you have "mit-pthreads", in which case you can't.
+ Without networking, MySQL connects with a Unix domain socket.
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ using the --user= option to mysqld to run it as an unprivileged
+ user.
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ starting MySQL in a chroot jail
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ running the httpd in a "chrooted" jail
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ making sure the MySQL passwords are different from the OS
+ passwords (MySQL "root" has nothing to do with system "root").
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ running MySQL on a separate untrusted machine
+ </PARA>
+ </LISTITEM>
+ <LISTITEM>
+ <PARA>
+ making backups ;-)
+ </PARA>
+ </LISTITEM>
+ </ORDEREDLIST>
+ </PARA>
+ </SECTION>
- <section id="postgresql">
- <title>PostgreSQL</title>
- <section>
- <title>Add a User to PostgreSQL</title>
-
- <para>You need to add a new user to PostgreSQL for the Bugzilla
- application to use when accessing the database. The following instructions
- assume the defaults in <filename>localconfig</filename>; if you
- changed those, you need to modify the commands appropriately. You will
- need the <replaceable>$db_pass</replaceable> password you
- set in <filename>localconfig</filename> in
- <xref linkend="localconfig"/>.</para>
-
- <para>On most systems, to create the user in PostgreSQL, you will need to
- login as the root user, and then</para>
-
- <screen> <prompt>bash#</prompt> su - postgres</screen>
-
- <para>As the postgres user, you then need to create a new user: </para>
-
- <screen> <prompt>bash$</prompt> createuser -U postgres -dAP bugs</screen>
-
- <para>When asked for a password, provide the password which will be set as
- <replaceable>$db_pass</replaceable> in <filename>localconfig</filename>.
- The created user will have the ability to create databases and will not be
- able to create new users.</para>
- </section>
-
- <section>
- <title>Configure PostgreSQL</title>
+ <SECTION>
+ <TITLE>Installation General Notes</TITLE>
+ <SECTION>
+ <TITLE>Modifying Your Running System</TITLE>
+ <PARA>
+ Bugzilla optimizes database lookups by storing all relatively static
+ information in the versioncache file, located in the data/ subdirectory
+ under your installation directory (we said before it needs to be writable,
+ right?!)
+ </PARA>
+ <PARA>
+ If you make a change to the structural data in your database (the
+ versions table for example), or to the "constants" encoded in
+ defparams.pl, you will need to remove the cached content from the data
+ directory (by doing a "rm data/versioncache"), or your changes won't show
+ up!
+ </PARA>
+ <PARA>
+ That file gets automatically regenerated whenever it's more than an
+ hour old, so Bugzilla will eventually notice your changes by itself, but
+ generally you want it to notice right away, so that you can test things.
+ </PARA>
+ </SECTION>
+ <SECTION>
+ <TITLE>Upgrading From Previous Versions</TITLE>
+ <PARA>
+ The developers of Bugzilla are constantly adding new tables, columns and
+ fields. You'll get SQL errors if you just update the code. The strategy
+ to update is to simply always run the checksetup.pl script whenever
+ you upgrade your installation of Bugzilla. If you want to see what has
+ changed, you can read the comments in that file, starting from the end.
+ </PARA>
+ </SECTION>
+ <SECTION>
+ <TITLE>UNIX Installation Instructions History</TITLE>
+ <PARA>
+ This document was originally adapted from the Bonsai installation
+ instructions by Terry Weissman &lt;terry@mozilla.org&gt;.
+ </PARA>
+ <PARA>
+ The February 25, 1999 re-write of this page was done by Ry4an Brase
+ &lt;ry4an@ry4an.org&gt;, with some edits by Terry Weissman, Bryce Nesbitt,
+ Martin Pool, & Dan Mosedale (But don't send bug reports to them!
+ Report them using bugzilla, at http://bugzilla.mozilla.org/enter_bug.cgi ,
+ project Webtools, component Bugzilla).
+ </PARA>
+ <PARA>
+ This document was heavily modified again Wednesday, March 07 2001 to
+ reflect changes for Bugzilla 2.12 release by Matthew P. Barnson. The
+ securing MySQL section should be changed to become standard procedure
+ for Bugzilla installations.
+ </PARA>
+ <PARA>
+ Finally, the README in its entirety was marked up in SGML and included into
+ the Guide on April 24, 2001.
+ </PARA>
+ <PARA>
+ Comments from people using this Guide for the first time are particularly welcome.
+ </PARA>
+ </SECTION>
+ </SECTION>
+
+ </SECTION>
+ </SECTION>
+
+ <SECTION id="README.windows">
+ <TITLE>Win32 (Win98+/NT/2K) Installation</TITLE>
+ <PARA>
+ These directions have <EMPHASIS>not</EMPHASIS> been extensively tested.
+ We need testers! Please try these out and post any changes to the
+ newsgroup.
+ </PARA>
+ <SECTION id="ntverified">
+ <TITLE>Win32 Installation: Step-by-step</TITLE>
+ <NOTE>
+ <PARA>
+ You should be familiar with, and cross-reference, the UNIX README
+ while performing your Win32 installation. Unfortunately, Win32
+ directions are not yet as detailed as those for UNIX.
+ </PARA>
+ <PARA>
+ The <EMPHASIS>most critical</EMPHASIS> difference for Win32 users is
+ the lack of support for a crypt() function in MySQL for Windows. It does not
+ have it! All ENCRYPT statements must be modified.
+ </PARA>
+ </NOTE>
+
+ <PROCEDURE>
+ <STEP>
+ <PARA>
+ Install <ULINK URL="http://www.apache.org/">Apache Web Server</ULINK>
+ for Windows.
+ </PARA>
+ <NOTE>
+ <PARA>
+ You may also use Internet Information Server or Personal Web
+ Server for this purpose. However, setup is slightly more
+ difficult. If ActivePerl doesn't seem to handle your file
+ associations correctly (for .cgi and .pl files), please
+ consult the FAQ, in the "Win32" section.
+ </PARA>
+ <PARA>
+ If you are going to use IIS, if on Windows NT you must be updated
+ to at least Service Pack 4.
+ </PARA>
+ </NOTE>
+ </STEP>
+ <STEP>
+ <PARA>
+ Install <ULINK URL="http://www.activestate.com/">ActivePerl</ULINK>
+ </PARA>
+ <PARA>
+ Please also check the following links to fully understand the status
+ of ActivePerl on Win32:
+ <ULINK URL="http://language.perl.com/newdocs/pod/perlport.html">
+ Perl Porting</ULINK>, and
+ <ULINK URL="http://ftp.univie.ac.at/packages/perl/ports/nt/FAQ/perlwin32faq5.html">
+ Hixie Click Here</ULINK>
+ </PARA>
+ </STEP>
+ <STEP>
+ <PARA>
+ Use ppm from your perl\bin directory to install the following packs: DBI,
+ DBD-Mysql, TimeDate, Chart, Date-Calc, Date-Manip, and GD. You may need
+ to extract them from .zip format using Winzip or other unzip program first.
+ These additional ppm modules can be downloaded from ActiveState.
+ </PARA>
+ <PARA>
+ The syntax for ppm is:
+ <COMPUTEROUTPUT>
+ <PROMPT>C:> </PROMPT><COMMAND>ppm install &lt;module&gt;.ppd</COMMAND>
+ </COMPUTEROUTPUT>
+ </PARA>
+ <PARA>
+ You can find ActiveState ppm modules at
+ <ULINK URL="http://www.activestate.com/PPMPackages/5.6plus/">
+ http://www.activestate.com/PPMPackages/5.6plus</ULINK>
+ </PARA>
+ </STEP>
+ <STEP>
+ <PARA>
+ Download and install the Windows GNU tools from
+ <ULINK URL="http://www.cygwin.com/">www.cygwin.com</ULINK>.
+ Make sure the GNU utilities are in your $PATH.
+ </PARA>
+ </STEP>
+ <STEP>
+ <PARA>
+ Install MySQL for NT.
+ <NOTE>
+ <PARA>
+ Your configuration file for MySQL <EMPHASIS>must</EMPHASIS> be named C:\MY.CNF.
+ </PARA>
+ </NOTE>
+ </PARA>
+ </STEP>
+ <STEP>
+ <PARA>
+ Setup MySQL
+ </PARA>
+ <SUBSTEPS>
+ <STEP>
+ <PARA>
+ <COMPUTEROUTPUT>
+ <PROMPT>C:> </PROMPT>
+ <COMMAND>C:\mysql\bin\mysql -u root mysql</COMMAND>
+ </COMPUTEROUTPUT>
+ </PARA>
+ </STEP>
+ <STEP>
+ <PARA>
+ <COMPUTEROUTPUT>
+ <PROMPT>mysql></PROMPT>
+ <COMMAND>DELETE FROM user WHERE Host='localhost' AND User='';</COMMAND>
+ </COMPUTEROUTPUT>
+ </PARA>
+ </STEP>
+ <STEP>
+ <PARA>
+ <COMPUTEROUTPUT>
+ <PROMPT>mysql></PROMPT>
+ <COMMAND>UPDATE user SET Password=PASSWORD ('new_password')
+ WHERE user='root';</COMMAND>
+ </COMPUTEROUTPUT>
+ </PARA>
+ </STEP>
+ <STEP>
+ <PARA>
+ <COMPUTEROUTPUT>
+ <PROMPT>mysql></PROMPT>
+ <COMMAND>GRANT SELECT, INSERT, UPDATE, DELETE,
+ INDEX, ALTER, CREATE, DROP, REFERENCES
+ ON bugs.* to bugs@localhost
+ IDENTIFIED BY 'bugs_password';</COMMAND>
+ </COMPUTEROUTPUT>
+ </PARA>
+ </STEP>
+ <STEP>
+ <PARA>
+ <COMPUTEROUTPUT>
+ <PROMPT>mysql></PROMPT>
+ <COMMAND>FLUSH PRIVILEGES;</COMMAND>
+ </COMPUTEROUTPUT>
+ </PARA>
+ </STEP>
+ <STEP>
+ <PARA>
+ <COMPUTEROUTPUT>
+ <PROMPT>mysql></PROMPT>
+ <COMMAND>create database bugs;</COMMAND>
+ </COMPUTEROUTPUT>
+ </PARA>
+ </STEP>
+ <STEP>
+ <PARA>
+ <COMPUTEROUTPUT>
+ <PROMPT>mysql></PROMPT>
+ <COMMAND>exit</COMMAND>
+ </COMPUTEROUTPUT>
+ </PARA>
+ </STEP>
+ <STEP>
+ <PARA>
+ <COMPUTEROUTPUT>
+ <PROMPT>C:></PROMPT>
+ <COMMAND>C:\mysql\bin\mysqladmin -u root -p reload</COMMAND>
+ </COMPUTEROUTPUT>
+ </PARA>
+ </STEP>
+ </SUBSTEPS>
+ </STEP>
+
+ <STEP>
+ <PARA>
+ Configure Bugzilla. For Win32, this involves editing "defparams.pl"
+ and "localconfig" to taste. Running "checksetup.pl" should create
+ localconfig for you. Note that getgrnam() doesn't work, and should be
+ deleted. Change this line:
+ "my $webservergid = getgrnam($my_webservergroup); "
+ to
+ "my $webservergid = $my_webservergroup; "
+ </PARA>
+ </STEP>
+
+ <STEP>
+ <NOTE>
+ <PARA>
+ There are several alternatives to Sendmail that will work on Win32.
+ The one mentioned here is a <EMPHASIS>suggestion</EMPHASIS>, not
+ a requirement. Some other mail packages that can work include
+ <ULINK URL="http://www.blat.net/">BLAT</ULINK>,
+ <ULINK URL="http://www.geocel.com/windmail/">Windmail</ULINK>,
+ <ULINK URL="http://www.dynamicstate.com/">Mercury Sendmail</ULINK>,
+ and the CPAN Net::SMTP Perl module (available in .ppm).
+ Every option requires some hacking of the Perl scripts for Bugzilla
+ to make it work. The option here simply requires the least.
+ </PARA>
+ </NOTE>
+ <PARA>
+ Download NTsendmail, available from<ULINK URL="http://www.ntsendmail.com/">
+ www.ntsendmail.com</ULINK>. In order for it to work, you must set up some
+ new environment variables (detailed on the ntsendmail home page). Figuring
+ out where to put those variables is left as an exercise for the reader.
+ You must have a "real" mail server which allows you to relay off it
+ in your $ENV{"NTsendmail"} (which you should probably place in globals.pl)
+ </PARA>
+ <PARA>
+ Once downloaded and installed, modify all open(SENDMAIL) calls to open
+ "| c:\ntsendmail\ntsendmail -t" instead of "|/usr/lib/sendmail -t".
+ </PARA>
+ <NOTE>
+ <PARA>
+ We need someone to test this and make sure this works as advertised.
+ </PARA>
+ </NOTE>
+ </STEP>
+ <STEP>
+ <PARA>
+ Modify globals.pl and CGI.pl to remove the word "encrypt".
+ </PARA>
+ <NOTE>
+ <PARA>
+ I'm not sure this is all that is involved to remove crypt. Any
+ NT Bugzilla hackers want to pipe up?
+ </PARA>
+ </NOTE>
+ </STEP>
+ <STEP>
+ <PARA>
+ Change all references to "processmail" to "processmail.pl" in
+ all files, and rename "processmail" to "processmail.pl"
+ </PARA>
+ <NOTE>
+ <PARA>
+ I really think this may be a change we want to make for
+ main-tree Bugzilla. It's painless for the UNIX folks,
+ and will make the Win32 people happier.
+ </PARA>
+ </NOTE>
+ </STEP>
+ <STEP>
+ <PARA>
+ Modify the path to perl on the first line (#!) of all files
+ to point to your Perl installation, and
+ add "perl" to the beginning of all Perl system calls that
+ use a perl script as an argument. This may take you a while.
+ There is a "setperl.pl" utility to speed part of this procedure,
+ available in the "Patches and Utilities" section of The Bugzilla Guide.
+ </PARA>
+ </STEP>
+ <STEP>
+ <PARA>
+ In processmail.pl, add "binmode(HANDLE)" before all read() calls.
+ This may not be necessary, but in some cases the read() under
+ Win32 doesn't count the EOL's without using a binary read().
+ </PARA>
+ </STEP>
+ </PROCEDURE>
+
+ </SECTION>
+
+ <SECTION id="addlwintips">
+ <TITLE>Additional Windows Tips</TITLE>
+ <TIP>
+ <PARA>
+ From Andrew Pearson:
+ <BLOCKQUOTE>
+ <PARA>
+ "You can make Bugzilla work with Personal Web Server for
+ Windows 98 and higher, as well as for IIS 4.0. Microsoft has
+ information available at
+ <ULINK URL=" http://support.microsoft.com/support/kb/articles/Q231/9/98.ASP">
+ http://support.microsoft.com/support/kb/articles/Q231/9/98.ASP</ULINK>
+ </PARA>
+ <PARA>
+ Basically you need to add two String Keys in the
+ registry at the following location:
+ </PARA>
+ <PARA>
+ HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W3SVC\Parameters\ScriptMap
+ </PARA>
+ <PARA>
+ The keys should be called ".pl" and ".cgi", and both
+ should have a value something like:
+ <COMMAND>c:/perl/bin/perl.exe "%s" "%s"</COMMAND>
+ </PARA>
+ <PARA>
+ The KB article only talks about .pl, but it goes into
+ more detail and provides a perl test script.
+ </PARA>
+ </BLOCKQUOTE>
+ </PARA>
+ </TIP>
+ <TIP>
+ <PARA>"Brian" had this to add, about upgrading to Bugzilla 2.12 from previous versions:</PARA>
+ <BLOCKQUOTE>
+ <PARA>
+ Hi - I am updating bugzilla to 2.12 so I can tell you what I did (after I
+ deleted the current dir and copied the files in).
+ </PARA>
+ <PARA>
+ In checksetup.pl, I did the following...
+ </PARA>
+ <PROCEDURE>
+ <STEP>
+ <PROGRAMLISTING>
+my $webservergid = getgrnam($my_webservergroup);
+ </PROGRAMLISTING>
+ <PARA>to</PARA>
+ <PROGRAMLISTING>
+my $webservergid = 'Administrators'
+ </PROGRAMLISTING>
+ </STEP>
+ <STEP>
+ <PARA>
+ I then ran checksetup.pl
+ </PARA>
+ </STEP>
+ <STEP>
+ <PARA>
+ I removed all the encrypt()
+ <EXAMPLE>
+ <TITLE>Removing encrypt() for Windows NT installations</TITLE>
+ <PARA>
+ Replace this:
+ <PROGRAMLISTING>
+SendSQL("SELECT encrypt(" . SqlQuote($enteredpwd) . ", " .
+ SqlQuote(substr($realcryptpwd, 0, 2)) . ")");
+my $enteredcryptpwd = FetchOneColumn();
+ </PROGRAMLISTING>
+ with this:
+ <PROGRAMLISTING>
+my $enteredcryptpwd = $enteredpwd
+ </PROGRAMLISTING>
+ in cgi.pl.
+ </PARA>
+ </EXAMPLE>
+ </PARA>
+ </STEP>
+ <STEP>
+ <PARA>
+ I renamed processmail to processmail.pl
+ </PARA>
+ </STEP>
+ <STEP>
+ <PARA>
+ I altered the sendmail statements to windmail:
+ <PROGRAMLISTING>
+open SENDMAIL, "|\"C:/General/Web/tools/Windmail 4.0 Beta/windmail\" -t > mail.log";
+ </PROGRAMLISTING>
+ </PARA>
+ <PARA>
+ The quotes around the dir is for the spaces. mail.log is for the output
+ </PARA>
+ </STEP>
+ </PROCEDURE>
+ </BLOCKQUOTE>
+ </TIP>
+ </SECTION>
+ </SECTION>
+</CHAPTER>
- <para>Now, you will need to edit <filename>pg_hba.conf</filename> which is
- usually located in <filename>/var/lib/pgsql/data/</filename>. In this file,
- you will need to add a new line to it as follows:</para>
- <para>
- <computeroutput>host all bugs 127.0.0.1 255.255.255.255 md5</computeroutput>
- </para>
-
- <para>This means that for TCP/IP (host) connections, allow connections from
- '127.0.0.1' to 'all' databases on this server from the 'bugs' user, and use
- password authentication (md5) for that user.</para>
- <para>Now, you will need to restart PostgreSQL, but you will need to fully
- stop and start the server rather than just restarting due to the possibility
- of a change to <filename>postgresql.conf</filename>. After the server has
- restarted, you will need to edit <filename>localconfig</filename>, finding
- the <literal>$db_driver</literal> variable and setting it to
- <literal>Pg</literal> and changing the password in <literal>$db_pass</literal>
- to the one you picked previously, while setting up the account.</para>
- </section>
- </section>
- </section>
- <section>
- <title>checksetup.pl</title>
-
- <para>
- Next, rerun <filename>checksetup.pl</filename>. It reconfirms
- that all the modules are present, and notices the altered
- localconfig file, which it assumes you have edited to your
- satisfaction. It compiles the UI templates,
- connects to the database using the 'bugs'
- user you created and the password you defined, and creates the
- 'bugs' database and the tables therein.
- </para>
-
- <para>
- After that, it asks for details of an administrator account. Bugzilla
- can have multiple administrators - you can create more later - but
- it needs one to start off with.
- Enter the email address of an administrator, his or her full name,
- and a suitable Bugzilla password.
- </para>
-
- <para>
- <filename>checksetup.pl</filename> will then finish. You may rerun
- <filename>checksetup.pl</filename> at any time if you wish.
- </para>
- </section>
-
-
- <section id="http">
- <title>Web server</title>
- <para>
- Configure your web server according to the instructions in the
- appropriate section. (If it makes a difference in your choice,
- the Bugzilla Team recommends Apache.) To check whether your web server
- is correctly configured, try to access <filename>testagent.cgi</filename>
- from your web server. If "OK" is displayed, then your configuration
- is successful. Regardless of which web server
- you are using, however, ensure that sensitive information is
- not remotely available by properly applying the access controls in
- <xref linkend="security-webserver-access"/>. You can run
- <filename>testserver.pl</filename> to check if your web server serves
- Bugzilla files as expected.
- </para>
-
- <section id="http-apache">
- <title>Bugzilla using Apache</title>
- <para>You have two options for running Bugzilla under Apache -
- <link linkend="http-apache-mod_cgi">mod_cgi</link> (the default) and
- <link linkend="http-apache-mod_perl">mod_perl</link> (new in Bugzilla
- 2.23)
- </para>
- <section id="http-apache-mod_cgi">
- <title>Apache <productname>httpd</productname> with mod_cgi</title>
-
- <para>
- To configure your Apache web server to work with Bugzilla while using
- mod_cgi, do the following:
- </para>
-
- <procedure>
- <step>
- <para>
- Load <filename>httpd.conf</filename> in your editor.
- In Fedora and Red Hat Linux, this file is found in
- <filename class="directory">/etc/httpd/conf</filename>.
- </para>
- </step>
-
- <step>
- <para>
- Apache uses <computeroutput>&lt;Directory&gt;</computeroutput>
- directives to permit fine-grained permission setting. Add the
- following lines to a directive that applies to the location
- of your Bugzilla installation. (If such a section does not
- exist, you'll want to add one.) In this example, Bugzilla has
- been installed at
- <filename class="directory">/var/www/html/bugzilla</filename>.
- </para>
-
- <programlisting>
- &lt;Directory /var/www/html/bugzilla&gt;
- AddHandler cgi-script .cgi
- Options +Indexes +ExecCGI
- DirectoryIndex index.cgi
- AllowOverride Limit
- &lt;/Directory&gt;
- </programlisting>
-
- <para>
- These instructions: allow apache to run .cgi files found
- within the bugzilla directory; instructs the server to look
- for a file called <filename>index.cgi</filename> if someone
- only types the directory name into the browser; and allows
- Bugzilla's <filename>.htaccess</filename> files to override
- global permissions.
- </para>
-
- <note>
- <para>
- It is possible to make these changes globally, or to the
- directive controlling Bugzilla's parent directory (e.g.
- <computeroutput>&lt;Directory /var/www/html/&gt;</computeroutput>).
- Such changes would also apply to the Bugzilla directory...
- but they would also apply to many other places where they
- may or may not be appropriate. In most cases, including
- this one, it is better to be as restrictive as possible
- when granting extra access.
- </para>
- </note>
- </step>
-
- <step>
- <para>
- <filename>checksetup.pl</filename> can set tighter permissions
- on Bugzilla's files and directories if it knows what group the
- web server runs as. Find the <computeroutput>Group</computeroutput>
- line in <filename>httpd.conf</filename>, place the value found
- there in the <replaceable>$webservergroup</replaceable> variable
- in <filename>localconfig</filename>, then rerun
- <filename>checksetup.pl</filename>.
- </para>
- </step>
-
- <step>
- <para>
- Optional: If Bugzilla does not actually reside in the webspace
- directory, but instead has been symbolically linked there, you
- will need to add the following to the
- <computeroutput>Options</computeroutput> line of the Bugzilla
- <computeroutput>&lt;Directory&gt;</computeroutput> directive
- (the same one as in the step above):
- </para>
-
- <programlisting>
- +FollowSymLinks
- </programlisting>
-
- <para>
- Without this directive, Apache will not follow symbolic links
- to places outside its own directory structure, and you will be
- unable to run Bugzilla.
- </para>
- </step>
- </procedure>
- </section>
- <section id="http-apache-mod_perl">
- <title>Apache <productname>httpd</productname> with mod_perl</title>
-
- <para>Some configuration is required to make Bugzilla work with Apache
- and mod_perl</para>
-
- <procedure>
- <step>
- <para>
- Load <filename>httpd.conf</filename> in your editor.
- In Fedora and Red Hat Linux, this file is found in
- <filename class="directory">/etc/httpd/conf</filename>.
- </para>
- </step>
-
- <step>
- <para>Add the following information to your httpd.conf file, substituting
- where appropriate with your own local paths.</para>
-
- <note>
- <para>This should be used instead of the &lt;Directory&gt; block
- shown above. This should also be above any other <literal>mod_perl</literal>
- directives within the <filename>httpd.conf</filename> and must be specified
- in the order as below.</para>
- </note>
- <warning>
- <para>You should also ensure that you have disabled <literal>KeepAlive</literal>
- support in your Apache install when utilizing Bugzilla under mod_perl</para>
- </warning>
-
- <programlisting>
- PerlSwitches -I/var/www/html/bugzilla -I/var/www/html/bugzilla/lib -w -T
- PerlConfigRequire /var/www/html/bugzilla/mod_perl.pl
- </programlisting>
- </step>
-
- <step>
- <para>
- <filename>checksetup.pl</filename> can set tighter permissions
- on Bugzilla's files and directories if it knows what group the
- web server runs as. Find the <computeroutput>Group</computeroutput>
- line in <filename>httpd.conf</filename>, place the value found
- there in the <replaceable>$webservergroup</replaceable> variable
- in <filename>localconfig</filename>, then rerun
- <filename>checksetup.pl</filename>.
- </para>
- </step>
- </procedure>
-
- <para>On restarting Apache, Bugzilla should now be running within the
- mod_perl environment. Please ensure you have run checksetup.pl to set
- permissions before you restart Apache.</para>
-
- <note>
- <para>Please bear the following points in mind when looking at using
- Bugzilla under mod_perl:
- <itemizedlist>
- <listitem>
- <para>
- mod_perl support in Bugzilla can take up a HUGE amount of RAM. You could be
- looking at 30MB per httpd child, easily. Basically, you just need a lot of RAM.
- The more RAM you can get, the better. mod_perl is basically trading RAM for
- speed. At least 2GB total system RAM is recommended for running Bugzilla under
- mod_perl.
- </para>
- </listitem>
- <listitem>
- <para>
- Under mod_perl, you have to restart Apache if you make any manual change to
- any Bugzilla file. You can't just reload--you have to actually
- <emphasis>restart</emphasis> the server (as in make sure it stops and starts
- again). You <emphasis>can</emphasis> change localconfig and the params file
- manually, if you want, because those are re-read every time you load a page.
- </para>
- </listitem>
- <listitem>
- <para>
- You must run in Apache's Prefork MPM (this is the default). The Worker MPM
- may not work--we haven't tested Bugzilla's mod_perl support under threads.
- (And, in fact, we're fairly sure it <emphasis>won't</emphasis> work.)
- </para>
- </listitem>
- <listitem>
- <para>
- Bugzilla generally expects to be the only mod_perl application running on
- your entire server. It may or may not work if there are other applications also
- running under mod_perl. It does try its best to play nice with other mod_perl
- applications, but it still may have conflicts.
- </para>
- </listitem>
- <listitem>
- <para>
- It is recommended that you have one Bugzilla instance running under mod_perl
- on your server. Bugzilla has not been tested with more than one instance running.
- </para>
- </listitem>
- </itemizedlist>
- </para>
- </note>
- </section>
- </section>
-
- <section id="http-iis">
- <title>Microsoft <productname>Internet Information Services</productname></title>
-
- <para>
- If you are running Bugzilla on Windows and choose to use
- Microsoft's <productname>Internet Information Services</productname>
- or <productname>Personal Web Server</productname> you will need
- to perform a number of other configuration steps as explained below.
- You may also want to refer to the following Microsoft Knowledge
- Base articles:
- <ulink url="http://support.microsoft.com/default.aspx?scid=kb;en-us;245225">245225</ulink>
- <quote>HOW TO: Configure and Test a PERL Script with IIS 4.0,
- 5.0, and 5.1</quote> (for <productname>Internet Information
- Services</productname>) and
- <ulink url="http://support.microsoft.com/default.aspx?scid=kb;en-us;231998">231998</ulink>
- <quote>HOW TO: FP2000: How to Use Perl with Microsoft Personal Web
- Server on Windows 95/98</quote> (for <productname>Personal Web
- Server</productname>).
- </para>
-
- <para>
- You will need to create a virtual directory for the Bugzilla
- install. Put the Bugzilla files in a directory that is named
- something <emphasis>other</emphasis> than what you want your
- end-users accessing. That is, if you want your users to access
- your Bugzilla installation through
- <quote>http://&lt;yourdomainname&gt;/Bugzilla</quote>, then do
- <emphasis>not</emphasis> put your Bugzilla files in a directory
- named <quote>Bugzilla</quote>. Instead, place them in a different
- location, and then use the IIS Administration tool to create a
- Virtual Directory named "Bugzilla" that acts as an alias for the
- actual location of the files. When creating that virtual directory,
- make sure you add the <quote>Execute (such as ISAPI applications or
- CGI)</quote> access permission.
- </para>
-
- <para>
- You will also need to tell IIS how to handle Bugzilla's
- .cgi files. Using the IIS Administration tool again, open up
- the properties for the new virtual directory and select the
- Configuration option to access the Script Mappings. Create an
- entry mapping .cgi to:
- </para>
-
- <programlisting>
-&lt;full path to perl.exe &gt;\perl.exe -x&lt;full path to Bugzilla&gt; -wT "%s" %s
- </programlisting>
-
- <para>
- For example:
- </para>
-
- <programlisting>
-c:\perl\bin\perl.exe -xc:\bugzilla -wT "%s" %s
- </programlisting>
-
- <note>
- <para>
- The ActiveState install may have already created an entry for
- .pl files that is limited to <quote>GET,HEAD,POST</quote>. If
- so, this mapping should be <emphasis>removed</emphasis> as
- Bugzilla's .pl files are not designed to be run via a web server.
- </para>
- </note>
-
- <para>
- IIS will also need to know that the index.cgi should be treated
- as a default document. On the Documents tab page of the virtual
- directory properties, you need to add index.cgi as a default
- document type. If you wish, you may remove the other default
- document types for this particular virtual directory, since Bugzilla
- doesn't use any of them.
- </para>
-
- <para>
- Also, and this can't be stressed enough, make sure that files
- such as <filename>localconfig</filename> and your
- <filename class="directory">data</filename> directory are
- secured as described in <xref linkend="security-webserver-access"/>.
- </para>
-
- </section>
-
- </section>
-
- <section id="install-config-bugzilla">
- <title>Bugzilla</title>
-
- <para>
- Your Bugzilla should now be working. Access
- <filename>http://&lt;your-bugzilla-server&gt;/</filename> -
- you should see the Bugzilla
- front page. If not, consult the Troubleshooting section,
- <xref linkend="troubleshooting"/>.
- </para>
-
- <note>
- <para>
- The URL above may be incorrect if you installed Bugzilla into a
- subdirectory or used a symbolic link from your web site root to
- the Bugzilla directory.
- </para>
- </note>
-
- <para>
- Log in with the administrator account you defined in the last
- <filename>checksetup.pl</filename> run. You should go through
- the parameters on the Edit Parameters page
- (see link in the footer) and see if there are any you wish to
- change.
- They key parameters are documented in <xref linkend="parameters"/>;
- you should certainly alter
- <command>maintainer</command> and <command>urlbase</command>;
- you may also want to alter
- <command>cookiepath</command> or <command>requirelogin</command>.
- </para>
-
- <para>
- This would also be a good time to revisit the
- <filename>localconfig</filename> file and make sure that the
- names of the priorities, severities, platforms and operating systems
- are those you wish to use when you start creating bugs. Remember
- to rerun <filename>checksetup.pl</filename> if you change it.
- </para>
-
- <para>
- Bugzilla has several optional features which require extra
- configuration. You can read about those in
- <xref linkend="extraconfig"/>.
- </para>
- </section>
- </section>
-
- <section id="extraconfig">
- <title>Optional Additional Configuration</title>
-
- <para>
- Bugzilla has a number of optional features. This section describes how
- to configure or enable them.
- </para>
-
- <section>
- <title>Bug Graphs</title>
-
- <para>If you have installed the necessary Perl modules you
- can start collecting statistics for the nifty Bugzilla
- graphs.</para>
-
- <screen><prompt>bash#</prompt> <command>crontab -e</command></screen>
-
- <para>
- This should bring up the crontab file in your editor.
- Add a cron entry like this to run
- <filename>collectstats.pl</filename>
- daily at 5 after midnight:
- </para>
-
- <programlisting>5 0 * * * cd &lt;your-bugzilla-directory&gt; ; ./collectstats.pl</programlisting>
-
- <para>
- After two days have passed you'll be able to view bug graphs from
- the Reports page.
- </para>
-
- <para>
- When upgrading Bugzilla, this format may change.
- To create new status data, (re)move old data and run the following
- commands:
- </para>
-
- <screen>
- <prompt>bash$</prompt>
- <command>cd &lt;your-bugzilla-directory&gt;</command>
- <prompt>bash$</prompt>
- <command>./collectstats.pl --regenerate</command>
- </screen>
-
- <note>
- <para>
- Windows does not have 'cron', but it does have the Task
- Scheduler, which performs the same duties. There are also
- third-party tools that can be used to implement cron, such as
- <ulink url="http://www.nncron.ru/">nncron</ulink>.
- </para>
- </note>
- </section>
-
- <section id="installation-whining-cron">
- <title>The Whining Cron</title>
-
- <para>What good are
- bugs if they're not annoying? To help make them more so you
- can set up Bugzilla's automatic whining system to complain at engineers
- which leave their bugs in the NEW or REOPENED state without triaging them.
- </para>
- <para>
- This can be done by adding the following command as a daily
- crontab entry, in the same manner as explained above for bug
- graphs. This example runs it at 12.55am.
- </para>
-
- <programlisting>55 0 * * * cd &lt;your-bugzilla-directory&gt; ; ./whineatnews.pl</programlisting>
-
- <note>
- <para>
- Windows does not have 'cron', but it does have the Task
- Scheduler, which performs the same duties. There are also
- third-party tools that can be used to implement cron, such as
- <ulink url="http://www.nncron.ru/">nncron</ulink>.
- </para>
- </note>
- </section>
-
- <section id="installation-whining">
- <title>Whining</title>
-
- <para>
- As of Bugzilla 2.20, users can configure Bugzilla to regularly annoy
- them at regular intervals, by having Bugzilla execute saved searches
- at certain times and emailing the results to the user. This is known
- as "Whining". The process of configuring Whining is described
- in <xref linkend="whining"/>, but for it to work a Perl script must be
- executed at regular intervals.
- </para>
-
- <para>
- This can be done by adding the following command as a daily
- crontab entry, in the same manner as explained above for bug
- graphs. This example runs it every 15 minutes.
- </para>
-
- <programlisting>*/15 * * * * cd &lt;your-bugzilla-directory&gt; ; ./whine.pl</programlisting>
-
- <note>
- <para>
- Whines can be executed as often as every 15 minutes, so if you specify
- longer intervals between executions of whine.pl, some users may not
- be whined at as often as they would expect. Depending on the person,
- this can either be a very Good Thing or a very Bad Thing.
- </para>
- </note>
-
- <note>
- <para>
- Windows does not have 'cron', but it does have the Task
- Scheduler, which performs the same duties. There are also
- third-party tools that can be used to implement cron, such as
- <ulink url="http://www.nncron.ru/">nncron</ulink>.
- </para>
- </note>
- </section>
-
- <section id="apache-addtype">
- <title>Serving Alternate Formats with the right MIME type</title>
-
- <para>
- Some Bugzilla pages have alternate formats, other than just plain
- <acronym>HTML</acronym>. In particular, a few Bugzilla pages can
- output their contents as either <acronym>XUL</acronym> (a special
- Mozilla format, that looks like a program <acronym>GUI</acronym>)
- or <acronym>RDF</acronym> (a type of structured <acronym>XML</acronym>
- that can be read by various programs).
- </para>
- <para>
- In order for your users to see these pages correctly, Apache must
- send them with the right <acronym>MIME</acronym> type. To do this,
- add the following lines to your Apache configuration, either in the
- <computeroutput>&lt;VirtualHost&gt;</computeroutput> section for your
- Bugzilla, or in the <computeroutput>&lt;Directory&gt;</computeroutput>
- section for your Bugzilla:
- </para>
- <para>
- <screen>AddType application/vnd.mozilla.xul+xml .xul
-AddType application/rdf+xml .rdf</screen>
- </para>
- </section>
- </section>
-
- <section id="multiple-bz-dbs">
- <title>Multiple Bugzilla databases with a single installation</title>
-
- <para>The previous instructions referred to a standard installation, with
- one unique Bugzilla database. However, you may want to host several
- distinct installations, without having several copies of the code. This is
- possible by using the PROJECT environment variable. When accessed,
- Bugzilla checks for the existence of this variable, and if present, uses
- its value to check for an alternative configuration file named
- <filename>localconfig.&lt;PROJECT&gt;</filename> in the same location as
- the default one (<filename>localconfig</filename>). It also checks for
- customized templates in a directory named
- <filename>&lt;PROJECT&gt;</filename> in the same location as the
- default one (<filename>template/&lt;langcode&gt;</filename>). By default
- this is <filename>template/en/default</filename> so PROJECT's templates
- would be located at <filename>template/en/PROJECT</filename>.</para>
-
- <para>To set up an alternate installation, just export PROJECT=foo before
- running <command>checksetup.pl</command> for the first time. It will
- result in a file called <filename>localconfig.foo</filename> instead of
- <filename>localconfig</filename>. Edit this file as described above, with
- reference to a new database, and re-run <command>checksetup.pl</command>
- to populate it. That's all.</para>
-
- <para>Now you have to configure the web server to pass this environment
- variable when accessed via an alternate URL, such as virtual host for
- instance. The following is an example of how you could do it in Apache,
- other Webservers may differ.
-<programlisting>
-&lt;VirtualHost 212.85.153.228:80&gt;
- ServerName foo.bar.baz
- SetEnv PROJECT foo
- Alias /bugzilla /var/www/bugzilla
-&lt;/VirtualHost&gt;
-</programlisting>
- </para>
-
- <para>Don't forget to also export this variable before accessing Bugzilla
- by other means, such as cron tasks for instance.</para>
- </section>
-
- <section id="os-specific">
- <title>OS-Specific Installation Notes</title>
-
- <para>Many aspects of the Bugzilla installation can be affected by the
- operating system you choose to install it on. Sometimes it can be made
- easier and others more difficult. This section will attempt to help you
- understand both the difficulties of running on specific operating systems
- and the utilities available to make it easier.
- </para>
-
- <para>If you have anything to add or notes for an operating system not
- covered, please file a bug in &bzg-bugs;.
- </para>
-
- <section id="os-win32">
- <title>Microsoft Windows</title>
- <para>
- Making Bugzilla work on Windows is more difficult than making it
- work on Unix. For that reason, we still recommend doing so on a Unix
- based system such as GNU/Linux. That said, if you do want to get
- Bugzilla running on Windows, you will need to make the following
- adjustments. A detailed step-by-step
- <ulink url="http://www.bugzilla.org/docs/win32install.html">
- installation guide for Windows</ulink> is also available
- if you need more help with your installation.
- </para>
-
- <section id="win32-perl">
- <title>Win32 Perl</title>
- <para>
- Perl for Windows can be obtained from
- <ulink url="http://www.activestate.com/">ActiveState</ulink>.
- You should be able to find a compiled binary at <ulink
- url="http://aspn.activestate.com/ASPN/Downloads/ActivePerl/" />.
- The following instructions assume that you are using version
- 5.8.1 of ActiveState.
- </para>
-
- <note>
- <para>
- These instructions are for 32-bit versions of Windows. If you are
- using a 64-bit version of Windows, you will need to install 32-bit
- Perl in order to install the 32-bit modules as described below.
- </para>
- </note>
-
- </section>
-
- <section id="win32-perl-modules">
- <title>Perl Modules on Win32</title>
-
- <para>
- Bugzilla on Windows requires the same perl modules found in
- <xref linkend="install-perlmodules"/>. The main difference is that
- windows uses <glossterm linkend="gloss-ppm">PPM</glossterm> instead
- of CPAN. ActiveState provides a GUI to manage Perl modules. We highly
- recommend that you use it. If you prefer to use ppm from the
- command-line, type:
- </para>
-
- <programlisting>
-C:\perl&gt; <command>ppm install &lt;module name&gt;</command>
- </programlisting>
-
- <para>
- The best source for the Windows PPM modules needed for Bugzilla
- is probably the theory58S website, which you can add to your list
- of repositories as follows (for Perl 5.8.x):
- </para>
-
- <programlisting>
-<command>ppm repo add theory58S http://theoryx5.uwinnipeg.ca/ppms/</command>
- </programlisting>
-
- <para>
- If you are using Perl 5.10.x, you cannot use the same PPM modules as Perl
- 5.8.x as they are incompatible. In this case, you should add the following
- repository:
- </para>
- <programlisting>
-<command>ppm repo add theory58S http://cpan.uwinnipeg.ca/PPMPackages/10xx/</command>
- </programlisting>
-
- <note>
- <para>
- In versions prior to 5.8.8 build 819 of PPM the command is
- <programlisting>
-<command>ppm repository add theory58S http://theoryx5.uwinnipeg.ca/ppms/</command>
- </programlisting>
- </para>
- </note>
- <note>
- <para>
- The PPM repository stores modules in 'packages' that may have
- a slightly different name than the module. If retrieving these
- modules from there, you will need to pay attention to the information
- provided when you run <command>checksetup.pl</command> as it will
- tell you what package you'll need to install.
- </para>
- </note>
-
- <tip>
- <para>
- If you are behind a corporate firewall, you will need to let the
- ActiveState PPM utility know how to get through it to access
- the repositories by setting the HTTP_proxy system environmental
- variable. For more information on setting that variable, see
- the ActiveState documentation.
- </para>
- </tip>
- </section>
-
- <section id="win32-code-changes">
- <title>Code changes required to run on Win32</title>
-
- <para>
- Bugzilla on Win32 is supported out of the box from version 2.20; this
- means that no code changes are required to get Bugzilla running.
- </para>
-
- </section>
-
- <section id="win32-http">
- <title>Serving the web pages</title>
-
- <para>
- As is the case on Unix based systems, any web server should
- be able to handle Bugzilla; however, the Bugzilla Team still
- recommends Apache whenever asked. No matter what web server
- you choose, be sure to pay attention to the security notes
- in <xref linkend="security-webserver-access"/>. More
- information on configuring specific web servers can be found
- in <xref linkend="http"/>.
- </para>
-
- <note>
- <para>
- If using Apache on windows, you can set the <ulink
- url="http://httpd.apache.org/docs-2.0/mod/core.html#scriptinterpretersource">ScriptInterpreterSource</ulink>
- directive in your Apache config to avoid having to modify
- the first line of every script to contain your path to Perl
- instead of <filename>/usr/bin/perl</filename>. When setting
- <filename>ScriptInterpreterSource</filename>, do not forget
- to specify the <command>-T</command> flag to enable the taint
- mode. For example: <command>C:\Perl\bin\perl.exe -T</command>.
- </para>
- </note>
-
- </section>
-
- <section id="win32-email">
- <title>Sending Email</title>
-
- <para>
- To enable Bugzilla to send email on Windows, the server running the
- Bugzilla code must be able to connect to, or act as, an SMTP server.
- </para>
-
- </section>
- </section>
-
- <section id="os-macosx">
- <title><productname>Mac OS X</productname></title>
-
- <para>Making Bugzilla work on Mac OS X requires the following
- adjustments.</para>
-
- <section id="macosx-sendmail">
- <title>Sendmail</title>
-
- <para>In Mac OS X 10.3 and later,
- <ulink url="http://www.postfix.org/">Postfix</ulink>
- is used as the built-in email server. Postfix provides an executable
- that mimics sendmail enough to fool Bugzilla, as long as Bugzilla can
- find it.</para>
-
- <para>As of version 2.20, Bugzilla will be able to find the fake
- sendmail executable without any assistance. However, you will have
- to turn on the sendmailnow parameter before you do anything that would
- result in email being sent. For more information, see the description
- of the sendmailnow parameter in <xref linkend="parameters"/>.</para>
-
- </section>
-
- <section id="macosx-libraries">
- <title>Libraries &amp; Perl Modules on Mac OS X</title>
-
- <para>Apple does not include the GD library with Mac OS X. Bugzilla
- needs this for bug graphs.</para>
-
- <para>You can use DarwinPorts (<ulink url="http://darwinports.com/"/>)
- or Fink (<ulink url="http://sourceforge.net/projects/fink/"/>), both
- of which are similar in nature to the CPAN installer, but install
- common unix programs.</para>
-
- <para>Follow the instructions for setting up DarwinPorts or Fink.
- Once you have one installed, you'll want to use it to install the
- <filename>gd2</filename> package.
- </para>
-
- <para>Fink will prompt you for a number of dependencies, type 'y' and hit
- enter to install all of the dependencies and then watch it work. You will
- then be able to use <glossterm linkend="gloss-cpan">CPAN</glossterm> to
- install the GD Perl module.
- </para>
-
- <note>
- <para>To prevent creating conflicts with the software that Apple
- installs by default, Fink creates its own directory tree at
- <filename class="directory">/sw</filename> where it installs most of
- the software that it installs. This means your libraries and headers
- will be at <filename class="directory">/sw/lib</filename> and
- <filename class="directory">/sw/include</filename> instead of
- <filename class="directory">/usr/lib</filename> and
- <filename class="directory">/usr/include</filename>. When the
- Perl module config script asks where your <filename>libgd</filename>
- is, be sure to tell it
- <filename class="directory">/sw/lib</filename>.
- </para>
- </note>
-
- <para>Also available via DarwinPorts and Fink is
- <filename>expat</filename>. After installing the expat package, you
- will be able to install XML::Parser using CPAN. If you use fink, there
- is one caveat. Unlike recent versions of
- the GD module, XML::Parser doesn't prompt for the location of the
- required libraries. When using CPAN, you will need to use the following
- command sequence:
- </para>
-
- <screen>
-# perl -MCPAN -e'look XML::Parser' <co id="macosx-look"/>
-# perl Makefile.PL EXPATLIBPATH=/sw/lib EXPATINCPATH=/sw/include
-# make; make test; make install <co id="macosx-make"/>
-# exit <co id="macosx-exit"/>
- </screen>
- <calloutlist>
- <callout arearefs="macosx-look macosx-exit">
- <para>The look command will download the module and spawn a
- new shell with the extracted files as the current working directory.
- The exit command will return you to your original shell.
- </para>
- </callout>
- <callout arearefs="macosx-make">
- <para>You should watch the output from these make commands,
- especially <quote>make test</quote> as errors may prevent
- XML::Parser from functioning correctly with Bugzilla.
- </para>
- </callout>
- </calloutlist>
- </section>
- </section>
-
- <section id="os-linux">
- <title>Linux Distributions</title>
- <para>Many Linux distributions include Bugzilla and its
- dependencies in their native package management systems.
- Installing Bugzilla with root access on any Linux system
- should be as simple as finding the Bugzilla package in the
- package management application and installing it using the
- normal command syntax. Several distributions also perform
- the proper web server configuration automatically on installation.
- </para>
- <para>Please consult the documentation of your Linux
- distribution for instructions on how to install packages,
- or for specific instructions on installing Bugzilla with
- native package management tools. There is also a
- <ulink url="http://wiki.mozilla.org/Bugzilla:Linux_Distro_Installation">
- Bugzilla Wiki Page</ulink> for distro-specific installation
- notes.
- </para>
- </section>
- </section>
-
-
- <section id="nonroot">
- <title>UNIX (non-root) Installation Notes</title>
-
- <section>
- <title>Introduction</title>
-
- <para>If you are running a *NIX OS as non-root, either due
- to lack of access (web hosts, for example) or for security
- reasons, this will detail how to install Bugzilla on such
- a setup. It is recommended that you read through the
- <xref linkend="installation" />
- first to get an idea on the installation steps required.
- (These notes will reference to steps in that guide.)</para>
-
- </section>
-
- <section>
- <title>MySQL</title>
-
- <para>You may have MySQL installed as root. If you're
- setting up an account with a web host, a MySQL account
- needs to be set up for you. From there, you can create
- the bugs account, or use the account given to you.</para>
-
- <warning>
- <para>You may have problems trying to set up
- <command>GRANT</command> permissions to the database.
- If you're using a web host, chances are that you have a
- separate database which is already locked down (or one big
- database with limited/no access to the other areas), but you
- may want to ask your system administrator what the security
- settings are set to, and/or run the <command>GRANT</command>
- command for you.</para>
-
- <para>Also, you will probably not be able to change the MySQL
- root user password (for obvious reasons), so skip that
- step.</para>
- </warning>
-
- <section>
- <title>Running MySQL as Non-Root</title>
- <section>
- <title>The Custom Configuration Method</title>
- <para>Create a file .my.cnf in your
- home directory (using /home/foo in this example)
- as follows....</para>
- <programlisting>
-[mysqld]
-datadir=/home/foo/mymysql
-socket=/home/foo/mymysql/thesock
-port=8081
-
-[mysql]
-socket=/home/foo/mymysql/thesock
-port=8081
-
-[mysql.server]
-user=mysql
-basedir=/var/lib
-
-[safe_mysqld]
-err-log=/home/foo/mymysql/the.log
-pid-file=/home/foo/mymysql/the.pid
- </programlisting>
- </section>
- <section>
- <title>The Custom Built Method</title>
-
- <para>You can install MySQL as a not-root, if you really need to.
- Build it with PREFIX set to <filename class="directory">/home/foo/mysql</filename>,
- or use pre-installed executables, specifying that you want
- to put all of the data files in <filename class="directory">/home/foo/mysql/data</filename>.
- If there is another MySQL server running on the system that you
- do not own, use the -P option to specify a TCP port that is not
- in use.</para>
- </section>
-
- <section>
- <title>Starting the Server</title>
- <para>After your mysqld program is built and any .my.cnf file is
- in place, you must initialize the databases (ONCE).</para>
- <screen>
- <prompt>bash$</prompt>
- <command>mysql_install_db</command>
- </screen>
- <para>Then start the daemon with</para>
- <screen>
- <prompt>bash$</prompt>
- <command>safe_mysql &amp;</command>
- </screen>
- <para>After you start mysqld the first time, you then connect to
- it as "root" and <command>GRANT</command> permissions to other
- users. (Again, the MySQL root account has nothing to do with
- the *NIX root account.)</para>
-
- <note>
- <para>You will need to start the daemons yourself. You can either
- ask your system administrator to add them to system startup files, or
- add a crontab entry that runs a script to check on these daemons
- and restart them if needed.</para>
- </note>
-
- <warning>
- <para>Do NOT run daemons or other services on a server without first
- consulting your system administrator! Daemons use up system resources
- and running one may be in violation of your terms of service for any
- machine on which you are a user!</para>
- </warning>
- </section>
- </section>
-
- </section>
-
- <section>
- <title>Perl</title>
-
- <para>
- On the extremely rare chance that you don't have Perl on
- the machine, you will have to build the sources
- yourself. The following commands should get your system
- installed with your own personal version of Perl:
- </para>
-
- <screen>
- <prompt>bash$</prompt>
- <command>wget http://perl.com/CPAN/src/stable.tar.gz</command>
- <prompt>bash$</prompt>
- <command>tar zvxf stable.tar.gz</command>
- <prompt>bash$</prompt>
- <command>cd perl-5.8.1</command> (or whatever the version of Perl is called)
- <prompt>bash$</prompt>
- <command>sh Configure -de -Dprefix=/home/foo/perl</command>
- <prompt>bash$</prompt>
- <command>make &amp;&amp; make test &amp;&amp; make install</command>
- </screen>
-
- <para>
- Once you have Perl installed into a directory (probably
- in <filename class="directory">~/perl/bin</filename>), you will need to
- install the Perl Modules, described below.
- </para>
- </section>
-
- <section id="install-perlmodules-nonroot">
- <title>Perl Modules</title>
-
- <para>
- Installing the Perl modules as a non-root user is accomplished by
- running the <filename>install-module.pl</filename>
- script. For more details on this script, see
- <ulink url="api/install-module.html"><filename>install-module.pl</filename>
- documentation</ulink>
- </para>
- </section>
-
- <section>
- <title>HTTP Server</title>
-
- <para>Ideally, this also needs to be installed as root and
- run under a special web server account. As long as
- the web server will allow the running of *.cgi files outside of a
- cgi-bin, and a way of denying web access to certain files (such as a
- .htaccess file), you should be good in this department.</para>
-
- <section>
- <title>Running Apache as Non-Root</title>
-
- <para>You can run Apache as a non-root user, but the port will need
- to be set to one above 1024. If you type <command>httpd -V</command>,
- you will get a list of the variables that your system copy of httpd
- uses. One of those, namely HTTPD_ROOT, tells you where that
- installation looks for its config information.</para>
-
- <para>From there, you can copy the config files to your own home
- directory to start editing. When you edit those and then use the -d
- option to override the HTTPD_ROOT compiled into the web server, you
- get control of your own customized web server.</para>
-
- <note>
- <para>You will need to start the daemons yourself. You can either
- ask your system administrator to add them to system startup files, or
- add a crontab entry that runs a script to check on these daemons
- and restart them if needed.</para>
- </note>
-
- <warning>
- <para>Do NOT run daemons or other services on a server without first
- consulting your system administrator! Daemons use up system resources
- and running one may be in violation of your terms of service for any
- machine on which you are a user!</para>
- </warning>
- </section>
- </section>
-
- <section>
- <title>Bugzilla</title>
-
- <para>
- When you run <command>./checksetup.pl</command> to create
- the <filename>localconfig</filename> file, it will list the Perl
- modules it finds. If one is missing, go back and double-check the
- module installation from <xref linkend="install-perlmodules-nonroot"/>,
- then delete the <filename>localconfig</filename> file and try again.
- </para>
-
- <warning>
- <para>One option in <filename>localconfig</filename> you
- might have problems with is the web server group. If you can't
- successfully browse to the <filename>index.cgi</filename> (like
- a Forbidden error), you may have to relax your permissions,
- and blank out the web server group. Of course, this may pose
- as a security risk. Having a properly jailed shell and/or
- limited access to shell accounts may lessen the security risk,
- but use at your own risk.</para>
- </warning>
-
- <section id="suexec">
- <title>suexec or shared hosting</title>
-
- <para>If you are running on a system that uses suexec (most shared
- hosting environments do this), you will need to set the
- <emphasis>webservergroup</emphasis> value in <filename>localconfig</filename>
- to match <emphasis>your</emphasis> primary group, rather than the one
- the web server runs under. You will need to run the following
- shell commands after running <command>./checksetup.pl</command>,
- every time you run it (or modify <filename>checksetup.pl</filename>
- to do them for you via the system() command).
- <programlisting> for i in docs graphs images js skins; do find $i -type d -exec chmod o+rx {} \; ; done
- for i in jpg gif css js png html rdf xul; do find . -name \*.$i -exec chmod o+r {} \; ; done
- find . -name .htaccess -exec chmod o+r {} \;
- chmod o+x . data data/webdot</programlisting>
- Pay particular attention to the number of semicolons and dots.
- They are all important. A future version of Bugzilla will
- hopefully be able to do this for you out of the box.</para>
- </section>
- </section>
- </section>
-
-</chapter>
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-<!-- <!DOCTYPE chapter PUBLIC "-//OASIS//DTD DocBook V4.1//EN" > -->
+<!DOCTYPE chapter PUBLIC "-//OASIS//DTD DocBook V4.1//EN" >
+
<!-- Keep these tools listings in alphabetical order please. -MPB -->
-<section id="integration">
+
+<chapter id="integration">
<title>Integrating Bugzilla with Third-Party Tools</title>
- <section id="bonsai"
- xreflabel="Bonsai, the Mozilla automated CVS management system">
+ <section id="bonsai">
<title>Bonsai</title>
-
- <para>Bonsai is a web-based tool for managing
- <xref linkend="cvs" />
-
- . Using Bonsai, administrators can control open/closed status of trees,
- query a fast relational database back-end for change, branch, and comment
- information, and view changes made since the last time the tree was
- closed. Bonsai
- also integrates with
- <xref linkend="tinderbox" />.
- </para>
+ <para>We need Bonsai integration information.</para>
</section>
- <section id="cvs" xreflabel="CVS, the Concurrent Versioning System">
+ <section id="cvs">
<title>CVS</title>
+ <para>We need CVS integration information</para>
+ </section>
- <para>CVS integration is best accomplished, at this point, using the
- Bugzilla Email Gateway.</para>
-
- <para>Follow the instructions in this Guide for enabling Bugzilla e-mail
- integration. Ensure that your check-in script sends an email to your
- Bugzilla e-mail gateway with the subject of
- <quote>[Bug XXXX]</quote>,
- and you can have CVS check-in comments append to your Bugzilla bug. If
- you want to have the bug be closed automatically, you'll have to modify
- the <filename>contrib/bugzilla_email_append.pl</filename> script.
+ <section id="scm">
+ <title>Perforce SCM</title>
+ <para>
+ Richard Brooksby created a Perforce integration tool for Bugzilla and TeamTrack.
+ You can find the main project page at
+ <ulink url="http://www.ravenbrook.com/project/p4dti/">
+ http://www.ravenbrook.com/project/p4dti</ulink>. "p4dti" is now an officially
+ supported product from Perforce, and you can find the "Perforce Public Depot"
+ p4dti page at <ulink url="http://public.perforce.com/public/perforce/p4dti/index.html">
+ http://public.perforce.com/public/perforce/p4dti/index.html</ulink>.
</para>
-
- <para>There is also a CVSZilla project, based upon somewhat dated
- Bugzilla code, to integrate CVS and Bugzilla through CVS' ability to
- email. Check it out at: <ulink url="http://www.cvszilla.org/"/>.
+ <para>
+ Integration of Perforce with Bugzilla, once patches are applied, is fairly seamless. However,
+ p4dti is a patch against the Bugzilla 2.10 release, not the current 2.12 release. I anticipate
+ patches for 2.12 will be out shortly. Check the project page regularly for updates, or
+ take the given patches and patch it manually. p4dti is designed to support multiple defect
+ trackers, and maintains its own documentation for it. Please consult the pages linked
+ above for further information.
</para>
-
- <para>Another system capable of CVS integration with Bugzilla is
- Scmbug. This system provides generic integration of Source code
- Configuration Management with Bugtracking. Check it out at: <ulink
- url="http://freshmeat.net/projects/scmbug/"/>.
+ <para>
+ Right now, there is no way to synchronize the Bug ID and the Perforce Transaction Number, or
+ to change the Bug ID to read (PRODUCT).bugID unless you hack it in. Additionally, if you
+ have synchronization problems, the easiest way to avoid them is to only put the bug
+ information, comments, etc. into Bugzilla, and not into the Perforce change records.
+ They will link anyway; merely reference the bug ID fixed in your change description,
+ and put a comment into Bugzilla
+ giving the change ID that fixed the Bugzilla bug. It's a process issue, not a technology
+ question.
</para>
-
- </section>
-
- <section id="scm"
- xreflabel="Perforce SCM (Fast Software Configuration Management System, a powerful commercial alternative to CVS">
-
- <title>Perforce SCM</title>
-
- <para>You can find the project page for Bugzilla and Teamtrack Perforce
- integration (p4dti) at:
- <ulink url="http://www.ravenbrook.com/project/p4dti/"/>
-
- .
- <quote>p4dti</quote>
-
- is now an officially supported product from Perforce, and you can find
- the "Perforce Public Depot" p4dti page at
- <ulink url="http://public.perforce.com/public/perforce/p4dti/index.html"/>
-
- .</para>
-
- <para>Integration of Perforce with Bugzilla, once patches are applied, is
- seamless. Perforce replication information will appear below the comments
- of each bug. Be certain you have a matching set of patches for the
- Bugzilla version you are installing. p4dti is designed to support
- multiple defect trackers, and maintains its own documentation for it.
- Please consult the pages linked above for further information.</para>
</section>
- <section id="svn"
- xreflabel="Subversion, a compelling replacement for CVS">
- <title>Subversion</title>
- <para>Subversion is a free/open-source version control system,
- designed to overcome various limitations of CVS. Integration of
- Subversion with Bugzilla is possible using Scmbug, a system
- providing generic integration of Source Code Configuration
- Management with Bugtracking. Scmbug is available at <ulink
- url="http://freshmeat.net/projects/scmbug/"/>.</para>
+ <section id="tinderbox">
+ <title>Tinderbox</title>
+ <para>We need Tinderbox integration information</para>
</section>
- <section id="tinderbox"
- xreflabel="Tinderbox, the Mozilla automated build management system">
- <title>Tinderbox/Tinderbox2</title>
+</chapter>
- <para>Tinderbox is a continuous-build system which can integrate with
- Bugzilla - see
- <ulink url="http://www.mozilla.org/projects/tinderbox"/> for details
- of Tinderbox, and
- <ulink url="http://tinderbox.mozilla.org/showbuilds.cgi"/> to see it
- in action.</para>
- </section>
-</section>
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+
diff --git a/docs/en/xml/patches.xml b/docs/en/xml/patches.xml
index 12efb0ca4..8d7a72682 100644
--- a/docs/en/xml/patches.xml
+++ b/docs/en/xml/patches.xml
@@ -1,131 +1,237 @@
-<!-- <!DOCTYPE appendix PUBLIC "-//OASIS//DTD DocBook V4.1//EN"> -->
-<appendix id="patches" xreflabel="Useful Patches and Utilities for Bugzilla">
- <title>Contrib</title>
-
- <para>
- There are a number of unofficial Bugzilla add-ons in the
- <filename class="directory">$BUGZILLA_ROOT/contrib/</filename>
- directory. This section documents them.
- </para>
+<!DOCTYPE appendix PUBLIC "-//OASIS//DTD DocBook V4.1//EN">
+
+<appendix id="patches">
+ <title>Useful Patches and Utilities for Bugzilla</title>
+
+<section id="setperl">
+ <title>The setperl.csh Utility</title>
+ <para>
+ You can use the "setperl.csh" utility to quickly and easily
+ change the path to perl on all your Bugzilla files.
+ This is a C-shell script; if you do not have "csh" or "tcsh" in the search
+ path on your system, it will not work!
+ </para>
+ <procedure>
+ <step>
+ <para>
+ Download the "setperl.csh" utility to your Bugzilla
+ directory and make it executable.
+ </para>
+ <substeps>
+ <step>
+ <para>
+ <computeroutput>
+ <prompt>bash#</prompt>
+ <command>cd /your/path/to/bugzilla</command>
+ </computeroutput>
+ </para>
+ </step>
+ <step>
+ <para>
+ <computeroutput>
+ <prompt>bash#</prompt>
+ <command>wget -O setperl.csh 'http://bugzilla.mozilla.org/showattachment.cgi?attach_id=10795'</command>
+ </computeroutput>
+ </para>
+ </step>
+ <step>
+ <para>
+ <computeroutput>
+ <prompt>bash#</prompt>
+ <command>chmod u+x setperl.csh</command>
+ </computeroutput>
+ </para>
+ </step>
+ </substeps>
+ </step>
+ <step>
+ <para>
+ Prepare (and fix) Bugzilla file permissions.
+ </para>
+ <substeps>
+ <step>
+ <para>
+ <computeroutput>
+ <prompt>bash#</prompt>
+ <command>chmod u+w *</command>
+ </computeroutput>
+ </para>
+ </step>
+ <step>
+ <para>
+ <computeroutput>
+ <prompt>bash#</prompt>
+ <command>chmod u+x duplicates.cgi</command>
+ </computeroutput>
+ </para>
+ </step>
+ <step>
+ <para>
+ <computeroutput>
+ <prompt>bash#</prompt>
+ <command>chmod a-x bug_status.html</command>
+ </computeroutput>
+ </para>
+ </step>
+ </substeps>
+ </step>
+ <step>
+ <para>
+ Run the script:
+ </para>
+ <para>
+ <computeroutput>
+ <prompt>bash#</prompt>
+ <command>./setperl.csh /your/path/to/perl</command>
+ </computeroutput>
+<example>
+ <title>Using Setperl to set your perl path</title>
+ <para>
+ <computeroutput>
+ <prompt>bash#</prompt>
+ <command>./setperl.csh /usr/bin/perl</command>
+ </computeroutput>
+ </para>
+ </example>
+ </para>
+ </step>
+ </procedure>
+ </section>
<section id="cmdline">
- <title>Command-line Search Interface</title>
-
+ <title>Command-line Bugzilla Queries</title>
<para>
- There are a suite of Unix utilities for searching Bugzilla from the
- command line. They live in the
- <filename class="directory">contrib/cmdline</filename> directory.
- There are three files - <filename>query.conf</filename>,
- <filename>buglist</filename> and <filename>bugs</filename>.
+ Users can query Bugzilla from the command line using
+ this suite of utilities.
</para>
-
- <warning>
- <para>
- These files pre-date the templatization work done as part of the
- 2.16 release, and have not been updated.
- </para>
- </warning>
-
<para>
- <filename>query.conf</filename> contains the mapping from
- options to field names and comparison types. Quoted option names
- are <quote>grepped</quote> for, so it should be easy to edit this
- file. Comments (#) have no effect; you must make sure these lines
- do not contain any quoted <quote>option</quote>.
+ The query.conf file contains the mapping from options to field
+ names and comparison types. Quoted option names are "grepped" for, so
+ it should be easy to edit this file. Comments (#) have no effect; you
+ must make sure these lines do not contain any quoted "option"
</para>
-
<para>
- <filename>buglist</filename> is a shell script that submits a
- Bugzilla query and writes the resulting HTML page to stdout.
- It supports both short options, (such as <quote>-Afoo</quote>
- or <quote>-Rbar</quote>) and long options (such
- as <quote>--assignedto=foo</quote> or <quote>--reporter=bar</quote>).
- If the first character of an option is not <quote>-</quote>, it is
- treated as if it were prefixed with <quote>--default=</quote>.
+ buglist is a shell script which submits a Bugzilla query and writes the
+ resulting HTML page to stdout. It supports both short options,
+ (such as "-Afoo" or "-Rbar") and long options (such as
+ "--assignedto=foo" or "--reporter=bar"). If the first character
+ of an option is not "-", it is treated as if it were prefixed
+ with "--default=".
</para>
-
<para>
- The column list is taken from the COLUMNLIST environment variable.
- This is equivalent to the <quote>Change Columns</quote> option
- that is available when you list bugs in buglist.cgi. If you have
- already used Bugzilla, grep for COLUMNLIST in your cookies file
- to see your current COLUMNLIST setting.
+ The columlist is taken from the COLUMNLIST environment variable.
+ This is equivalent to the "Change Columns" option when you list
+ bugs in buglist.cgi. If you have already used Bugzilla, use
+ <command>grep COLUMLIST ~/.netscape/cookies</command> to see
+ your current COLUMNLIST setting.
</para>
-
<para>
- <filename>bugs</filename> is a simple shell script which calls
- <filename>buglist</filename> and extracts the
- bug numbers from the output. Adding the prefix
- <quote>http://bugzilla.mozilla.org/buglist.cgi?bug_id=</quote>
+ bugs is a simple shell script which calls buglist and extracts
+ the bug numbers from the output. Adding the prefix
+ "http://bugzilla.mozilla.org/buglist.cgi?bug_id="
turns the bug list into a working link if any bugs are found.
- Counting bugs is easy. Pipe the results through
+ Counting bugs is easy. Pipe the results through
<command>sed -e 's/,/ /g' | wc | awk '{printf $2 "\n"}'</command>
</para>
-
<para>
- Akkana Peck says she has good results piping
- <filename>buglist</filename> output through
+ Akkana says she has good results piping buglist output through
<command>w3m -T text/html -dump</command>
</para>
-
+ <procedure>
+ <step>
+ <para>
+ Download three files:
+ </para>
+ <substeps>
+ <step>
+ <para>
+ <computeroutput>
+ <prompt>bash$</prompt>
+ <command>wget -O query.conf 'http://bugzilla.mozilla.org/showattachment.cgi?attach_id=26157'</command>
+ </computeroutput>
+ </para>
+ </step>
+ <step>
+ <para>
+ <computeroutput>
+ <prompt>bash$</prompt>
+ <command>wget -O buglist 'http://bugzilla.mozilla.org/showattachment.cgi?attach_id=26944'</command>
+ </computeroutput>
+ </para>
+ </step>
+ <step>
+ <para>
+ <computeroutput>
+ <prompt>bash#</prompt>
+ <command>wget -O bugs 'http://bugzilla.mozilla.org/showattachment.cgi?attach_id=26215'</command>
+ </computeroutput>
+ </para>
+ </step>
+ </substeps>
+ </step>
+ <step>
+ <para>
+ Make your utilities executable:
+ <computeroutput>
+ <prompt>bash$</prompt>
+ <command>chmod u+x buglist bugs</command>
+ </computeroutput>
+ </para>
+ </step>
+ </procedure>
</section>
- <section id="cmdline-bugmail">
- <title>Command-line 'Send Unsent Bug-mail' tool</title>
-
+ <section id="quicksearch">
+ <title>The Quicksearch Utility</title>
<para>
- Within the <filename class="directory">contrib</filename> directory
- exists a utility with the descriptive (if compact) name
- of <filename>sendunsentbugmail.pl</filename>. The purpose of this
- script is, simply, to send out any bug-related mail that should
- have been sent by now, but for one reason or another has not.
+ Quicksearch is a new, experimental feature of the 2.12 release.
+ It consist of two Javascript files, "quicksearch.js" and "localconfig.js",
+ and two documentation files, "quicksearch.html" and "quicksearchhack.html"
</para>
-
<para>
- To accomplish this task, <filename>sendunsentbugmail.pl</filename> uses
- the same mechanism as the <filename>sanitycheck.cgi</filename> script;
- it scans through the entire database looking for bugs with changes that
- were made more than 30 minutes ago, but where there is no record of
- anyone related to that bug having been sent mail. Having compiled a list,
- it then uses the standard rules to determine who gets mail, and sends it
- out.
+ The index.html page has been updated to include the QuickSearch text box.
</para>
-
<para>
- As the script runs, it indicates the bug for which it is currently
- sending mail; when it has finished, it gives a numerical count of how
- many mails were sent and how many people were excluded. (Individual
- user names are not recorded or displayed.) If the script produces
- no output, that means no unsent mail was detected.
+ To take full advantage of the query power, the Bugzilla maintainer must
+ edit "localconfig.js" according to the value sets used in the local installation.
+ </para>
+ <para>
+ Currently, keywords must be hard-coded in localconfig.js. If they are not,
+ keywords are not automatically recognized. This means, if localconfig.js
+ is left unconfigured, that searching for a bug with the "foo" keyword
+ will only find bugs with "foo" in the summary, status whiteboard, product or
+ component name, but not those with the keyword "foo".
+ </para>
+ <para>
+ Workarounds for Bugzilla users:
+ <simplelist>
+ <member>search for '!foo' (this will find only bugs with the keyword "foo"</member>
+ <member>search 'foo,!foo' (equivalent to 'foo OR keyword:foo')</member>
+ </simplelist>
</para>
-
<para>
- <emphasis>Usage</emphasis>: move the sendunsentbugmail.pl script
- up into the main directory, ensure it has execute permission, and run it
- from the command line (or from a cron job) with no parameters.
+ When this tool is ported from client-side JavaScript to server-side Perl,
+ the requirement for hard-coding keywords can be fixed.
+ <ulink url="http://bugzilla.mozilla.org/show_bug.cgi?id=70907">This bug</ulink>
+ has details.
</para>
</section>
</appendix>
-
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-
diff --git a/docs/en/xml/using.xml b/docs/en/xml/using.xml
index 101a9d131..bc8159835 100644
--- a/docs/en/xml/using.xml
+++ b/docs/en/xml/using.xml
@@ -1,1957 +1,877 @@
-<!-- <!DOCTYPE chapter PUBLIC "-//OASIS//DTD DocBook V4.1//EN"> -->
+<!DOCTYPE chapter PUBLIC "-//OASIS//DTD DocBook V4.1//EN">
+
+<!-- TOC
+Chapter: Using Bugzilla
+ Create an account
+ Logging in
+ Setting up preferences
+ Account Settings
+ Email Settings
+ Page Footer
+ Permissions
+ Life cycle of a bug
+ Creating a bug
+ Checking for duplicates
+ Overview of all bug fields
+ Setting bug permissions
+ The Query Interface
+ Standard Queries
+ Email Queries
+ Boolean Queries
+ Regexp Queries
+ The Query Results
+ Changing Columns
+ Changing sorting order
+ Mass changes
+ Miscellaneous usage hints
-<chapter id="using">
- <title>Using Bugzilla</title>
-
- <section id="using-intro">
- <title>Introduction</title>
- <para>This section contains information for end-users of Bugzilla. There
- is a Bugzilla test installation, called
- <ulink url="http://landfill.bugzilla.org/">Landfill</ulink>, which you are
- welcome to play with (if it's up). However, not all of the Bugzilla
- installations there will necessarily have all Bugzilla features enabled,
- and different installations run different versions, so some things may not
- quite work as this document describes.</para>
+-->
+<chapter id="using">
+<title>Using Bugzilla</title>
+ <epigraph>
<para>
- Frequently Asked Questions (FAQ) are available and answered on
- <ulink url="http://wiki.mozilla.org/Bugzilla:FAQ">wiki.mozilla.org</ulink>.
- They may cover some questions you have which are left unanswered.
+ What, Why, How, & What's in it for me?
</para>
- </section>
-
- <section id="myaccount">
- <title>Create a Bugzilla Account</title>
+ </epigraph>
- <para>If you want to use Bugzilla, first you need to create an account.
- Consult with the administrator responsible for your installation of
- Bugzilla for the URL you should use to access it. If you're
- test-driving Bugzilla, use this URL:
- <ulink url="&landfillbase;"/>.
+ <section id="whatis">
+ <title>What is Bugzilla?</title>
+ <para>
+ Bugzilla is one example of a class of programs called "Defect Tracking Systems",
+ or, more commonly, "Bug-Tracking Systems". Defect Tracking Systems allow individual or
+ groups of developers to keep track of outstanding bugs in their product effectively.
+ Bugzilla was originally written by Terry Weissman in a programming language called
+ "TCL", to replace a crappy
+ bug-tracking database used internally for Netscape Communications. Terry later ported
+ Bugzilla to
+ Perl from TCL, and in Perl it remains to this day.
+ Most commercial defect-tracking software vendors at the
+ time charged enormous licensing fees, and Bugzilla quickly became a favorite of the
+ open-source crowd (with its genesis in the open-source browser project, Mozilla). It
+ is now the de-facto standard defect-tracking system against which all others are
+ measured.
</para>
-
- <orderedlist>
- <listitem>
- <para>
- On the home page <filename>index.cgi</filename>, click the
- <quote>Open a new Bugzilla account</quote> link, or the
- <quote>New Account</quote> link available in the footer of pages.
- Now enter your email address, then click the <quote>Send</quote>
- button.
- </para>
-
- <note>
- <para>
- If none of these links is available, this means that the
- administrator of the installation has disabled self-registration.
- This means that only an administrator can create accounts
- for other users. One reason could be that this installation is
- private.
- </para>
- </note>
-
- <note>
- <para>
- Also, if only some users are allowed to create an account on
- the installation, you may see these links but your registration
- may fail if your email address doesn't match the ones accepted
- by the installation. This is another way to restrict who can
- access and edit bugs in this installation.
- </para>
- </note>
- </listitem>
-
- <listitem>
- <para>
- Within moments, and if your registration is accepted, you should
- receive an email to the address you provided, which contains your
- login name (generally the same as the email address), and two URLs
- with a token (a random string generated by the installation) to
- confirm, respectively cancel, your registration. This is a way to
- prevent users from abusing the generation of user accounts, for
- instance by entering inexistent email addresses, or email addresses
- which do not belong to them.
- </para>
- </listitem>
-
- <listitem>
- <para>
- By default, you have 3 days to confirm your registration. Past this
- timeframe, the token is invalidated and the registration is
- automatically canceled. You can also cancel this registration sooner
- by using the appropriate URL in the email you got.
- </para>
- </listitem>
-
- <listitem>
- <para>
- If you confirm your registration, Bugzilla will ask you your real name
- (optional, but recommended) and your password, which must be between
- 3 and 16 characters long.
- </para>
- </listitem>
-
- <listitem>
- <para>
- Now all you need to do is to click the <quote>Log In</quote>
- link in the footer at the bottom of the page in your browser,
- enter your email address and password you just chose into the
- login form, and click the <quote>Log in</quote> button.
- </para>
- </listitem>
- </orderedlist>
-
<para>
- You are now logged in. Bugzilla uses cookies to remember you are
- logged in so, unless you have cookies disabled or your IP address changes,
- you should not have to log in again during your session.
+ Bugzilla has matured immensely, and now boasts many advanced features. These include:
+ <itemizedlist>
+ <listitem>
+ <para>
+ integrated, product-based granular security schema
+ </para>
+ </listitem>
+ <listitem>
+ <para>
+ inter-bug dependencies and dependency graphing
+ </para>
+ </listitem>
+ <listitem>
+ <para>
+ advanced reporting capabilities
+ </para>
+ </listitem>
+ <listitem>
+ <para>
+ a robust, stable RDBMS back-end
+ </para>
+ </listitem>
+ <listitem>
+ <para>
+ extensive configurability
+ </para>
+ </listitem>
+ <listitem>
+ <para>
+ a very well-understood and well-thought-out natural bug resolution protocol
+ </para>
+ </listitem>
+ <listitem>
+ <para>
+ email, XML, and HTTP APIs
+ </para>
+ </listitem>
+ <listitem>
+ <para>
+ available integration with automated software configuration management systems, including
+ Perforce and CVS.
+ </para>
+ </listitem>
+ <listitem>
+ <para>
+ too many more features to list
+ </para>
+ </listitem>
+ </itemizedlist>
</para>
- </section>
-
- <section id="bug_page">
- <title>Anatomy of a Bug</title>
-
- <para>The core of Bugzilla is the screen which displays a particular
- bug. It's a good place to explain some Bugzilla concepts.
- <ulink
- url="&landfillbase;show_bug.cgi?id=1">
- Bug 1 on Landfill</ulink>
-
- is a good example. Note that the labels for most fields are hyperlinks;
- clicking them will take you to context-sensitive help on that
- particular field. Fields marked * may not be present on every
- installation of Bugzilla.</para>
-
- <orderedlist>
- <listitem>
- <para>
- <emphasis>Product and Component</emphasis>:
- Bugs are divided up by Product and Component, with a Product
- having one or more Components in it. For example,
- bugzilla.mozilla.org's "Bugzilla" Product is composed of several
- Components:
- <simplelist>
- <member>
- <emphasis>Administration:</emphasis>
- Administration of a Bugzilla installation.</member>
-
- <member>
- <emphasis>Bugzilla-General:</emphasis>
- Anything that doesn't fit in the other components, or spans
- multiple components.</member>
-
- <member>
- <emphasis>Creating/Changing Bugs:</emphasis>
- Creating, changing, and viewing bugs.</member>
-
- <member>
- <emphasis>Documentation:</emphasis>
- The Bugzilla documentation, including The Bugzilla Guide.</member>
-
- <member>
- <emphasis>Email:</emphasis>
- Anything to do with email sent by Bugzilla.</member>
-
- <member>
- <emphasis>Installation:</emphasis>
- The installation process of Bugzilla.</member>
-
- <member>
- <emphasis>Query/Buglist:</emphasis>
- Anything to do with searching for bugs and viewing the
- buglists.</member>
-
- <member>
- <emphasis>Reporting/Charting:</emphasis>
- Getting reports from Bugzilla.</member>
-
- <member>
- <emphasis>User Accounts:</emphasis>
- Anything about managing a user account from the user's perspective.
- Saved queries, creating accounts, changing passwords, logging in,
- etc.</member>
-
- <member>
- <emphasis>User Interface:</emphasis>
- General issues having to do with the user interface cosmetics (not
- functionality) including cosmetic issues, HTML templates,
- etc.</member>
- </simplelist>
- </para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>Status and Resolution:</emphasis>
-
- These define exactly what state the bug is in - from not even
- being confirmed as a bug, through to being fixed and the fix
- confirmed by Quality Assurance. The different possible values for
- Status and Resolution on your installation should be documented in the
- context-sensitive help for those items.</para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>Assigned To:</emphasis>
- The person responsible for fixing the bug.</para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>*QA Contact:</emphasis>
- The person responsible for quality assurance on this bug.</para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>*URL:</emphasis>
- A URL associated with the bug, if any.</para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>Summary:</emphasis>
- A one-sentence summary of the problem.</para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>*Status Whiteboard:</emphasis>
- (a.k.a. Whiteboard) A free-form text area for adding short notes
- and tags to a bug.</para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>*Keywords:</emphasis>
- The administrator can define keywords which you can use to tag and
- categorise bugs - e.g. The Mozilla Project has keywords like crash
- and regression.</para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>Platform and OS:</emphasis>
- These indicate the computing environment where the bug was
- found.</para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>Version:</emphasis>
- The "Version" field is usually used for versions of a product which
- have been released, and is set to indicate which versions of a
- Component have the particular problem the bug report is
- about.</para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>Priority:</emphasis>
- The bug assignee uses this field to prioritize his or her bugs.
- It's a good idea not to change this on other people's bugs.</para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>Severity:</emphasis>
- This indicates how severe the problem is - from blocker
- ("application unusable") to trivial ("minor cosmetic issue"). You
- can also use this field to indicate whether a bug is an enhancement
- request.</para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>*Target:</emphasis>
- (a.k.a. Target Milestone) A future version by which the bug is to
- be fixed. e.g. The Bugzilla Project's milestones for future
- Bugzilla versions are 2.18, 2.20, 3.0, etc. Milestones are not
- restricted to numbers, thought - you can use any text strings, such
- as dates.</para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>Reporter:</emphasis>
- The person who filed the bug.</para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>CC list:</emphasis>
- A list of people who get mail when the bug changes.</para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>*Time Tracking:</emphasis>
- This form can be used for time tracking.
- To use this feature, you have to be blessed group membership
- specified by the <quote>timetrackinggroup</quote> parameter.
- <simplelist>
- <member>
- <emphasis>Orig. Est.:</emphasis>
- This field shows the original estimated time.</member>
-
- <member>
- <emphasis>Current Est.:</emphasis>
- This field shows the current estimated time.
- This number is calculated from <quote>Hours Worked</quote>
- and <quote>Hours Left</quote>.</member>
-
- <member>
- <emphasis>Hours Worked:</emphasis>
- This field shows the number of hours worked.</member>
-
- <member>
- <emphasis>Hours Left:</emphasis>
- This field shows the <quote>Current Est.</quote> -
- <quote>Hours Worked</quote>.
- This value + <quote>Hours Worked</quote> will become the
- new Current Est.</member>
-
- <member>
- <emphasis>%Complete:</emphasis>
- This field shows what percentage of the task is complete.</member>
-
- <member>
- <emphasis>Gain:</emphasis>
- This field shows the number of hours that the bug is ahead of the
- <quote>Orig. Est.</quote>.</member>
-
- <member>
- <emphasis>Deadline:</emphasis>
- This field shows the deadline for this bug.</member>
- </simplelist>
- </para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>Attachments:</emphasis>
- You can attach files (e.g. testcases or patches) to bugs. If there
- are any attachments, they are listed in this section. Attachments are
- normally stored in the Bugzilla database, unless they are marked as
- Big Files, which are stored directly on disk.
- </para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>*Dependencies:</emphasis>
- If this bug cannot be fixed unless other bugs are fixed (depends
- on), or this bug stops other bugs being fixed (blocks), their
- numbers are recorded here.</para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>*Votes:</emphasis>
- Whether this bug has any votes.</para>
- </listitem>
-
- <listitem>
- <para>
- <emphasis>Additional Comments:</emphasis>
- You can add your two cents to the bug discussion here, if you have
- something worthwhile to say.</para>
- </listitem>
- </orderedlist>
- </section>
-
- <section id="lifecycle">
- <title>Life Cycle of a Bug</title>
-
<para>
- The life cycle, also known as work flow, of a bug is currently hardcoded
- into Bugzilla. <xref linkend="lifecycle-image"/> contains a graphical
- representation of this life cycle. If you wish to customize this image for
- your site, the <ulink url="../images/bzLifecycle.xml">diagram file</ulink>
- is available in <ulink url="http://www.gnome.org/projects/dia">Dia's</ulink>
- native XML format.
+ Despite its current robustness and popularity, however, Bugzilla
+ faces some near-term challenges, such as reliance on a single database, a lack of
+ abstraction of the user interface and program logic, verbose email bug
+ notifications, a powerful but daunting query interface, little reporting configurability,
+ problems with extremely large queries, some unsupportable bug resolution options,
+ no internationalization, and dependence on some nonstandard libraries.
</para>
-
- <figure id="lifecycle-image">
- <title>Lifecycle of a Bugzilla Bug</title>
- <mediaobject>
- <imageobject>
- <imagedata fileref="../images/bzLifecycle.png" scale="66" />
- </imageobject>
- </mediaobject>
- </figure>
- </section>
-
- <section id="query">
- <title>Searching for Bugs</title>
-
- <para>The Bugzilla Search page is the interface where you can find
- any bug report, comment, or patch currently in the Bugzilla system. You
- can play with it here:
- <ulink url="&landfillbase;query.cgi"/>.</para>
-
- <para>The Search page has controls for selecting different possible
- values for all of the fields in a bug, as described above. For some
- fields, multiple values can be selected. In those cases, Bugzilla
- returns bugs where the content of the field matches any one of the selected
- values. If none is selected, then the field can take any value.</para>
-
<para>
- After a search is run, you can save it as a Saved Search, which
- will appear in the page footer. If you are in the group defined
- by the "querysharegroup" parameter, you may share your queries
- with other users, see <xref linkend="savedsearches"/> for more details.
+ Some recent headway has been made on the query front, however. If you are using the latest
+ version of Bugzilla, you should see a "simple search" form on the default front page of
+ your Bugzilla install. Type in two or three search terms and you should pull up some
+ relevant information. This is also available as "queryhelp.cgi".
+ </para>
+ <para>
+ Despite these small problems, Bugzilla is very hard to beat. It is under <emphasis>very</emphasis>
+ active development to address the current issues, and a long-awaited overhaul in the form
+ of Bugzilla 3.0 is expected sometime later this year.
</para>
-
- <section id="boolean">
- <title>Boolean Charts</title>
- <para>
- Highly advanced querying is done using Boolean Charts.
- </para>
- <para>
- The boolean charts further restrict the set of results
- returned by a query. It is possible to search for bugs
- based on elaborate combinations of criteria.
- </para>
- <para>
- The simplest boolean searches have only one term. These searches
- permit the selected left <emphasis>field</emphasis>
- to be compared using a
- selectable <emphasis>operator</emphasis> to a
- specified <emphasis>value.</emphasis>
- Using the "And," "Or," and "Add Another Boolean Chart" buttons,
- additional terms can be included in the query, further
- altering the list of bugs returned by the query.
- </para>
- <para>
- There are three fields in each row of a boolean search.
- </para>
- <itemizedlist>
- <listitem>
- <para>
- <emphasis>Field:</emphasis>
- the items being searched
- </para>
- </listitem>
- <listitem>
- <para>
- <emphasis>Operator:</emphasis>
- the comparison operator
- </para>
- </listitem>
- <listitem>
- <para>
- <emphasis>Value:</emphasis>
- the value to which the field is being compared
- </para>
- </listitem>
- </itemizedlist>
- <section id="pronouns">
- <title>Pronoun Substitution</title>
- <para>
- Sometimes, a query needs to compare a user-related field
- (such as ReportedBy) with a role-specific user (such as the
- user running the query or the user to whom each bug is assigned).
- When the operator is either "equals" or "notequals", the value
- can be "%reporter%", "%assignee%", "%qacontact%", or "%user%".
- The user pronoun
- refers to the user who is executing the query or, in the case
- of whining reports, the user who will be the recipient
- of the report. The reporter, assignee, and qacontact
- pronouns refer to the corresponding fields in the bug.
- </para>
- <para>
- Boolean charts also let you type a group name in any user-related
- field if the operator is either "equals", "notequals" or "anyexact".
- This will let you query for any member belonging (or not) to the
- specified group. The group name must be entered following the
- "%group.foo%" syntax, where "foo" is the group name.
- So if you are looking for bugs reported by any user being in the
- "editbugs" group, then you can type "%group.editbugs%".
- </para>
- </section>
- <section id="negation">
- <title>Negation</title>
- <para>
- At first glance, negation seems redundant. Rather than
- searching for
- <blockquote>
- <para>
- NOT("summary" "contains the string" "foo"),
- </para>
- </blockquote>
- one could search for
- <blockquote>
- <para>
- ("summary" "does not contain the string" "foo").
- </para>
- </blockquote>
- However, the search
- <blockquote>
- <para>
- ("CC" "does not contain the string" "@mozilla.org")
- </para>
- </blockquote>
- would find every bug where anyone on the CC list did not contain
- "@mozilla.org" while
- <blockquote>
- <para>
- NOT("CC" "contains the string" "@mozilla.org")
- </para>
- </blockquote>
- would find every bug where there was nobody on the CC list who
- did contain the string. Similarly, the use of negation also permits
- complex expressions to be built using terms OR'd together and then
- negated. Negation permits queries such as
- <blockquote>
- <para>
- NOT(("product" "equals" "update") OR
- ("component" "equals" "Documentation"))
- </para>
- </blockquote>
- to find bugs that are neither
- in the update product or in the documentation component or
- <blockquote>
- <para>
- NOT(("commenter" "equals" "%assignee%") OR
- ("component" "equals" "Documentation"))
- </para>
- </blockquote>
- to find non-documentation
- bugs on which the assignee has never commented.
- </para>
- </section>
- <section id="multiplecharts">
- <title>Multiple Charts</title>
- <para>
- The terms within a single row of a boolean chart are all
- constraints on a single piece of data. If you are looking for
- a bug that has two different people cc'd on it, then you need
- to use two boolean charts. A search for
- <blockquote>
- <para>
- ("cc" "contains the string" "foo@") AND
- ("cc" "contains the string" "@mozilla.org")
- </para>
- </blockquote>
- would return only bugs with "foo@mozilla.org" on the cc list.
- If you wanted bugs where there is someone on the cc list
- containing "foo@" and someone else containing "@mozilla.org",
- then you would need two boolean charts.
- <blockquote>
- <para>
- First chart: ("cc" "contains the string" "foo@")
- </para>
- <para>
- Second chart: ("cc" "contains the string" "@mozilla.org")
- </para>
- </blockquote>
- The bugs listed will be only the bugs where ALL the charts are true.
- </para>
- </section>
- </section>
-
- <section id="quicksearch">
- <title>Quicksearch</title>
-
- <para>
- Quicksearch is a single-text-box query tool which uses
- metacharacters to indicate what is to be searched. For example, typing
- "<literal>foo|bar</literal>"
- into Quicksearch would search for "foo" or "bar" in the
- summary and status whiteboard of a bug; adding
- "<literal>:BazProduct</literal>" would
- search only in that product.
- You can use it to find a bug by its number or its alias, too.
- </para>
-
- <para>
- You'll find the Quicksearch box in Bugzilla's footer area.
- On Bugzilla's front page, there is an additional
- <ulink url="../../page.cgi?id=quicksearch.html">Help</ulink>
- link which details how to use it.
- </para>
- </section>
- <section id="casesensitivity">
- <title>Case Sensitivity in Searches</title>
- <para>
- Bugzilla queries are case-insensitive and accent-insensitive, when
- used with either MySQL or Oracle databases. When using Bugzilla with
- PostgreSQL, however, some queries are case-sensitive. This is due to
- the way PostgreSQL handles case and accent sensitivity.
- </para>
- </section>
- <section id="list">
- <title>Bug Lists</title>
-
- <para>If you run a search, a list of matching bugs will be returned.
- </para>
-
- <para>The format of the list is configurable. For example, it can be
- sorted by clicking the column headings. Other useful features can be
- accessed using the links at the bottom of the list:
- <simplelist>
- <member>
- <emphasis>Long Format:</emphasis>
-
- this gives you a large page with a non-editable summary of the fields
- of each bug.</member>
-
- <member>
- <emphasis>XML:</emphasis>
-
- get the buglist in the XML format.</member>
-
- <member>
- <emphasis>CSV:</emphasis>
-
- get the buglist as comma-separated values, for import into e.g.
- a spreadsheet.</member>
-
- <member>
- <emphasis>Feed:</emphasis>
-
- get the buglist as an Atom feed. Copy this link into your
- favorite feed reader. If you are using Firefox, you can also
- save the list as a live bookmark by clicking the live bookmark
- icon in the status bar. To limit the number of bugs in the feed,
- add a limit=n parameter to the URL.</member>
-
- <member>
- <emphasis>iCalendar:</emphasis>
-
- Get the buglist as an iCalendar file. Each bug is represented as a
- to-do item in the imported calendar.</member>
-
- <member>
- <emphasis>Change Columns:</emphasis>
-
- change the bug attributes which appear in the list.</member>
-
- <member>
- <emphasis>Change several bugs at once:</emphasis>
-
- If your account is sufficiently empowered, and more than one bug
- appear in the bug list, this link is displayed which lets you make
- the same change to all the bugs in the list - for example, changing
- their assignee.</member>
-
- <member>
- <emphasis>Send mail to bug assignees:</emphasis>
-
- If more than one bug appear in the bug list and there are at least
- two distinct bug assignees, this links is displayed which lets you
- easily send a mail to the assignees of all bugs on the list.</member>
-
- <member>
- <emphasis>Edit Search:</emphasis>
-
- If you didn't get exactly the results you were looking for, you can
- return to the Query page through this link and make small revisions
- to the query you just made so you get more accurate results.</member>
-
- <member>
- <emphasis>Remember Search As:</emphasis>
-
- You can give a search a name and remember it; a link will appear
- in your page footer giving you quick access to run it again later.
- </member>
- </simplelist>
- </para>
-
- <para>
- If you would like to access the bug list from another program
- it is often useful to have the list returned in something other
- than HTML. By adding the ctype=type parameter into the bug list URL
- you can specify several alternate formats. Besides the types described
- above, the following formats are also supported: ECMAScript, also known
- as JavaScript (ctype=js), and Resource Description Framework RDF/XML
- (ctype=rdf).
- </para>
- </section>
-
- <section id="individual-buglists">
- <title>Adding/removing tags to/from bugs</title>
- <para>
- You can add and remove tags from individual bugs, which let you find and
- manage them more easily. Creating a new tag automatically generates a saved
- search - whose name is the name of the tag - which lists bugs with this tag.
- This saved search will be displayed in the footer of pages by default, as
- all other saved searches. The main difference between tags and normal saved
- searches is that saved searches, as described in the previous section, are
- stored in the form of a list of matching criteria, while the saved search
- generated by tags is a list of bug numbers. Consequently, you can easily
- edit this list by either adding or removing tags from bugs. To enable this
- feature, you have to turn on the <quote>Enable tags for bugs</quote> user
- preference, see <xref linkend="userpreferences" />. This feature is disabled
- by default.
- </para>
-
- <para>
- This feature is useful when you want to keep track of several bugs, but
- for different reasons. Instead of adding yourself to the CC list of all
- these bugs and mixing all these reasons, you can now store these bugs in
- separate lists, e.g. <quote>Keep in mind</quote>, <quote>Interesting bugs</quote>,
- or <quote>Triage</quote>. One big advantage of this way to manage bugs
- is that you can easily add or remove bugs one by one, which is not
- possible to do with saved searches without having to edit the search
- criteria again.
- </para>
- </section>
</section>
-
- <section id="bugreports">
- <title>Filing Bugs</title>
-
- <section id="fillingbugs">
- <title>Reporting a New Bug</title>
-
- <para>Years of bug writing experience has been distilled for your
- reading pleasure into the
- <ulink
- url="&landfillbase;page.cgi?id=bug-writing.html">
- Bug Writing Guidelines</ulink>.
- While some of the advice is Mozilla-specific, the basic principles of
- reporting Reproducible, Specific bugs, isolating the Product you are
- using, the Version of the Product, the Component which failed, the
- Hardware Platform, and Operating System you were using at the time of
- the failure go a long way toward ensuring accurate, responsible fixes
- for the bug that bit you.</para>
-
- <para>The procedure for filing a bug is as follows:</para>
-
- <orderedlist>
- <listitem>
- <para>
- Click the <quote>New</quote> link available in the footer
- of pages, or the <quote>Enter a new bug report</quote> link
- displayed on the home page of the Bugzilla installation.
- </para>
-
- <note>
- <para>
- If you want to file a test bug to see how Bugzilla works,
- you can do it on one of our test installations on
- <ulink url="&landfillbase;">Landfill</ulink>.
- </para>
- </note>
- </listitem>
-
- <listitem>
- <para>
- You first have to select the product in which you found a bug.
- </para>
- </listitem>
-
- <listitem>
- <para>
- You now see a form where you can specify the component (part of
- the product which is affected by the bug you discovered; if you have
- no idea, just select <quote>General</quote> if such a component exists),
- the version of the program you were using, the Operating System and
- platform your program is running on and the severity of the bug (if the
- bug you found crashes the program, it's probably a major or a critical
- bug; if it's a typo somewhere, that's something pretty minor; if it's
- something you would like to see implemented, then that's an enhancement).
- </para>
- </listitem>
-
- <listitem>
- <para>
- You now have to give a short but descriptive summary of the bug you found.
- <quote>My program is crashing all the time</quote> is a very poor summary
- and doesn't help developers at all. Try something more meaningful or
- your bug will probably be ignored due to a lack of precision.
- The next step is to give a very detailed list of steps to reproduce
- the problem you encountered. Try to limit these steps to a minimum set
- required to reproduce the problem. This will make the life of
- developers easier, and the probability that they consider your bug in
- a reasonable timeframe will be much higher.
- </para>
-
- <note>
- <para>
- Try to make sure that everything in the summary is also in the first
- comment. Summaries are often updated and this will ensure your original
- information is easily accessible.
- </para>
- </note>
- </listitem>
-
- <listitem>
- <para>
- As you file the bug, you can also attach a document (testcase, patch,
- or screenshot of the problem).
- </para>
- </listitem>
-
- <listitem>
- <para>
- Depending on the Bugzilla installation you are using and the product in
- which you are filing the bug, you can also request developers to consider
- your bug in different ways (such as requesting review for the patch you
- just attached, requesting your bug to block the next release of the
- product, and many other product specific requests).
- </para>
- </listitem>
-
- <listitem>
- <para>
- Now is a good time to read your bug report again. Remove all misspellings,
- otherwise your bug may not be found by developers running queries for some
- specific words, and so your bug would not get any attention.
- Also make sure you didn't forget any important information developers
- should know in order to reproduce the problem, and make sure your
- description of the problem is explicit and clear enough.
- When you think your bug report is ready to go, the last step is to
- click the <quote>Commit</quote> button to add your report into the database.
- </para>
- </listitem>
- </orderedlist>
-
- <para>
- You do not need to put "any" or similar strings in the URL field.
- If there is no specific URL associated with the bug, leave this
- field blank.
- </para>
-
- <para>If you feel a bug you filed was incorrectly marked as a
- DUPLICATE of another, please question it in your bug, not
- the bug it was duped to. Feel free to CC the person who duped it
- if they are not already CCed.
- </para>
- </section>
-
- <section id="cloningbugs">
- <title>Clone an Existing Bug</title>
-
+
+ <section id="why">
+ <title>Why Should We Use Bugzilla?</title>
+ <epigraph>
<para>
- Starting with version 2.20, Bugzilla has a feature that allows you
- to clone an existing bug. The newly created bug will inherit
- most settings from the old bug. This allows you to track more
- easily similar concerns in a new bug. To use this, go to the bug
- that you want to clone, then click the <quote>Clone This Bug</quote>
- link on the bug page. This will take you to the <quote>Enter Bug</quote>
- page that is filled with the values that the old bug has.
- You can change those values and/or texts if needed.
+ No, Who's on first...
</para>
- </section>
-
- </section>
-
- <section id="attachments">
- <title>Attachments</title>
-
+ </epigraph>
<para>
- You should use attachments, rather than comments, for large chunks of ASCII
- data, such as trace, debugging output files, or log files. That way, it
- doesn't bloat the bug for everyone who wants to read it, and cause people to
- receive fat, useless mails.
+ For many years, defect-tracking software has remained principally the domain
+ of large software development houses. Even then, most shops never bothered
+ with bug-tracking software, and instead simply relied on shared lists and
+ email to monitor the status of defects. This procedure is error-prone and
+ tends to cause those bugs judged least significant by developers to be
+ dropped or ignored
</para>
-
- <para>You should make sure to trim screenshots. There's no need to show the
- whole screen if you are pointing out a single-pixel problem.
- </para>
-
- <para>Bugzilla stores and uses a Content-Type for each attachment
- (e.g. text/html). To download an attachment as a different
- Content-Type (e.g. application/xhtml+xml), you can override this
- using a 'content_type' parameter on the URL, e.g.
- <filename>&amp;content_type=text/plain</filename>.
- </para>
-
<para>
- If you have a really large attachment, something that does not need to
- be recorded forever (as most attachments are), or something that is too
- big for your database, you can mark your attachment as a
- <quote>Big File</quote>, assuming the administrator of the installation
- has enabled this feature. Big Files are stored directly on disk instead
- of in the database. The maximum size of a <quote>Big File</quote> is
- normally larger than the maximum size of a regular attachment. Independently
- of the storage system used, an administrator can delete these attachments
- at any time. Nevertheless, if these files are stored in the database, the
- <quote>allow_attachment_deletion</quote> parameter (which is turned off
- by default) must be enabled in order to delete them.
+ These days, many companies are finding that integrated defect-tracking
+ systems reduce downtime, increase productivity, and raise customer
+ satisfaction with their systems. Along with full disclosure, an open
+ bug-tracker allows manufacturers to keep in touch with their clients
+ and resellers, to communicate about problems effectively throughout
+ the data management chain. Many corporations have also discovered that
+ defect-tracking helps reduce costs by providing IT support accountability,
+ telephone support knowledge bases, and a common, well-understood system
+ for accounting for unusual system or software issues.
</para>
-
<para>
- Also, if the administrator turned on the <quote>allow_attach_url</quote>
- parameter, you can enter the URL pointing to the attachment instead of
- uploading the attachment itself. For example, this is useful if you want to
- point to an external application, a website or a very large file. Note that
- there is no guarantee that the source file will always be available, nor
- that its content will remain unchanged.
+ But why should <emphasis>you</emphasis> use Bugzilla?
</para>
-
- <section id="patchviewer">
- <title>Patch Viewer</title>
-
- <para>Viewing and reviewing patches in Bugzilla is often difficult due to
- lack of context, improper format and the inherent readability issues that
- raw patches present. Patch Viewer is an enhancement to Bugzilla designed
- to fix that by offering increased context, linking to sections, and
- integrating with Bonsai, LXR and CVS.</para>
-
- <para>Patch viewer allows you to:</para>
-
- <simplelist>
- <member>View patches in color, with side-by-side view rather than trying
- to interpret the contents of the patch.</member>
- <member>See the difference between two patches.</member>
- <member>Get more context in a patch.</member>
- <member>Collapse and expand sections of a patch for easy
- reading.</member>
- <member>Link to a particular section of a patch for discussion or
- review</member>
- <member>Go to Bonsai or LXR to see more context, blame, and
- cross-references for the part of the patch you are looking at</member>
- <member>Create a rawtext unified format diff out of any patch, no
- matter what format it came from</member>
- </simplelist>
-
- <section id="patchviewer_view">
- <title>Viewing Patches in Patch Viewer</title>
- <para>The main way to view a patch in patch viewer is to click on the
- "Diff" link next to a patch in the Attachments list on a bug. You may
- also do this within the edit window by clicking the "View Attachment As
- Diff" button in the Edit Attachment screen.</para>
- </section>
-
- <section id="patchviewer_diff">
- <title>Seeing the Difference Between Two Patches</title>
- <para>To see the difference between two patches, you must first view the
- newer patch in Patch Viewer. Then select the older patch from the
- dropdown at the top of the page ("Differences between [dropdown] and
- this patch") and click the "Diff" button. This will show you what
- is new or changed in the newer patch.</para>
- </section>
-
- <section id="patchviewer_context">
- <title>Getting More Context in a Patch</title>
- <para>To get more context in a patch, you put a number in the textbox at
- the top of Patch Viewer ("Patch / File / [textbox]") and hit enter.
- This will give you that many lines of context before and after each
- change. Alternatively, you can click on the "File" link there and it
- will show each change in the full context of the file. This feature only
- works against files that were diffed using "cvs diff".</para>
- </section>
-
- <section id="patchviewer_collapse">
- <title>Collapsing and Expanding Sections of a Patch</title>
- <para>To view only a certain set of files in a patch (for example, if a
- patch is absolutely huge and you want to only review part of it at a
- time), you can click the "(+)" and "(-)" links next to each file (to
- expand it or collapse it). If you want to collapse all files or expand
- all files, you can click the "Collapse All" and "Expand All" links at the
- top of the page.</para>
- </section>
-
- <section id="patchviewer_link">
- <title>Linking to a Section of a Patch</title>
- <para>To link to a section of a patch (for example, if you want to be
- able to give someone a URL to show them which part you are talking
- about) you simply click the "Link Here" link on the section header. The
- resulting URL can be copied and used in discussion.</para>
- </section>
-
- <section id="patchviewer_bonsai_lxr">
- <title>Going to Bonsai and LXR</title>
- <para>To go to Bonsai to get blame for the lines you are interested in,
- you can click the "Lines XX-YY" link on the section header you are
- interested in. This works even if the patch is against an old
- version of the file, since Bonsai stores all versions of the file.</para>
-
- <para>To go to LXR, you click on the filename on the file header
- (unfortunately, since LXR only does the most recent version, line
- numbers are likely to rot).</para>
- </section>
-
- <section id="patchviewer_unified_diff">
- <title>Creating a Unified Diff</title>
- <para>If the patch is not in a format that you like, you can turn it
- into a unified diff format by clicking the "Raw Unified" link at the top
- of the page.</para>
- </section>
- </section>
- </section>
-
- <section id="hintsandtips">
- <title>Hints and Tips</title>
-
- <para>This section distills some Bugzilla tips and best practices
- that have been developed.</para>
-
- <section>
- <title>Autolinkification</title>
- <para>Bugzilla comments are plain text - so typing &lt;U&gt; will
- produce less-than, U, greater-than rather than underlined text.
- However, Bugzilla will automatically make hyperlinks out of certain
- sorts of text in comments. For example, the text
- "http://www.bugzilla.org" will be turned into a link:
- <ulink url="http://www.bugzilla.org"/>.
- Other strings which get linkified in the obvious manner are:
- <simplelist>
- <member>bug 12345</member>
- <member>comment 7</member>
- <member>bug 23456, comment 53</member>
- <member>attachment 4321</member>
- <member>mailto:george@example.com</member>
- <member>george@example.com</member>
- <member>ftp://ftp.mozilla.org</member>
- <member>Most other sorts of URL</member>
- </simplelist>
- </para>
-
- <para>A corollary here is that if you type a bug number in a comment,
- you should put the word "bug" before it, so it gets autolinkified
- for the convenience of others.
- </para>
- </section>
-
- <section id="commenting">
- <title>Comments</title>
-
- <para>If you are changing the fields on a bug, only comment if
- either you have something pertinent to say, or Bugzilla requires it.
- Otherwise, you may spam people unnecessarily with bug mail.
- To take an example: a user can set up their account to filter out messages
- where someone just adds themselves to the CC field of a bug
- (which happens a lot.) If you come along, add yourself to the CC field,
- and add a comment saying "Adding self to CC", then that person
- gets a pointless piece of mail they would otherwise have avoided.
- </para>
-
- <para>
- Don't use sigs in comments. Signing your name ("Bill") is acceptable,
- if you do it out of habit, but full mail/news-style
- four line ASCII art creations are not.
- </para>
- </section>
-
- <section id="comment-wrapping">
- <title>Server-Side Comment Wrapping</title>
- <para>
- Bugzilla stores comments unwrapped and wraps them at display time. This
- ensures proper wrapping in all browsers. Lines beginning with the ">"
- character are assumed to be quotes, and are not wrapped.
- </para>
- </section>
-
- <section id="dependencytree">
- <title>Dependency Tree</title>
-
- <para>
- On the <quote>Dependency tree</quote> page linked from each bug
- page, you can see the dependency relationship from the bug as a
- tree structure.
- </para>
-
- <para>
- You can change how much depth to show, and you can hide resolved bugs
- from this page. You can also collaps/expand dependencies for
- each bug on the tree view, using the [-]/[+] buttons that appear
- before its summary. This option is not available for terminal
- bugs in the tree (that don't have further dependencies).
- </para>
- </section>
- </section>
-
- <section id="timetracking">
- <title>Time Tracking Information</title>
-
<para>
- Users who belong to the group specified by the <quote>timetrackinggroup</quote>
- parameter have access to time-related fields. Developers can see
- deadlines and estimated times to fix bugs, and can provide time spent
- on these bugs.
+ Bugzilla is very adaptable to various situations. Known uses currently
+ include IT support queues, Systems Administration deployment management,
+ chip design and development problem tracking (both pre-and-post fabrication),
+ and software and hardware bug tracking for luminaries such as Redhat, Loki software,
+ Linux-Mandrake, and VA Systems. Combined with systems such as CVS, Bonsai,
+ or Perforce SCM, Bugzilla provides a powerful, easy-to-use solution to
+ configuration management and replication problems
</para>
-
<para>
- At any time, a summary of the time spent by developers on bugs is
- accessible either from bug lists when clicking the <quote>Time Summary</quote>
- button or from individual bugs when clicking the <quote>Summarize time</quote>
- link in the time tracking table. The <filename>summarize_time.cgi</filename>
- page lets you view this information either per developer or per bug,
- and can be split on a month basis to have greater details on how time
- is spent by developers.
+ Bugzilla can dramatically increase the productivity and accountability
+ of individual employees by providing a documented workflow and positive
+ feedback for good performance. How many times do you wake up in the
+ morning, remembering that you were supposed to do *something* today,
+ but you just can't quite remember? Put it in Bugzilla, and you have a record
+ of it from which you can extrapolate milestones, predict product versions
+ for integration, and by using Bugzilla's e-mail integration features
+ be able to follow the discussion trail that led to critical decisions.
</para>
-
<para>
- As soon as a bug is marked as RESOLVED, the remaining time expected
- to fix the bug is set to zero. This lets QA people set it again for
- their own usage, and it will be set to zero again when the bug will
- be marked as CLOSED.
+ Ultimately, Bugzilla puts the power in your hands to improve your value
+ to your employer or business while providing a usable framework for your natural
+ attention to detail and knowledge store to flourish.
</para>
</section>
-
- <section id="userpreferences">
- <title>User Preferences</title>
-
- <para>
- Once logged in, you can customize various aspects of
- Bugzilla via the "Preferences" link in the page footer.
- The preferences are split into five tabs:</para>
-
- <section id="generalpreferences" xreflabel="General Preferences">
- <title>General Preferences</title>
-
- <para>
- This tab allows you to change several default settings of Bugzilla.
- </para>
-
- <itemizedlist spacing="compact">
- <listitem>
- <para>
- Bugzilla's general appearance (skin) - select which skin to use.
- Bugzilla supports adding custom skins.
- </para>
- </listitem>
- <listitem>
- <para>
- Quote the associated comment when you click on its reply link - sets
- the behavior of the comment "Reply" link. Options include quoting the
- full comment, just reference the comment number, or turn the link off.
- </para>
- </listitem>
- <listitem>
- <para>
- Language used in email - select which language email will be sent in,
- from the list of available languages.
- </para>
- </listitem>
- <listitem>
- <para>
- After changing a bug - This controls what page is displayed after
- changes to a bug are submitted. The options include to show the bug
- just modified, to show the next bug in your list, or to do nothing.
- </para>
- </listitem>
- <listitem>
- <para>
- Enable tags for bugs - turn bug tagging on or off.
- </para>
- </listitem>
- <listitem>
- <para>
- Zoom textareas large when in use (requires JavaScript) - enable or
- disable the automatic expanding of text areas when text is being
- entered into them.
- </para>
- </listitem>
- <listitem>
- <para>
- Field separator character for CSV files -
- Select between a comma and semi-colon for exported CSV bug lists.
- </para>
- </listitem>
- <listitem>
- <para>
- Automatically add me to the CC list of bugs I change - set default
- behavior of CC list. Options include "Always", "Never", and "Only
- if I have no role on them".
- </para>
- </listitem>
- <listitem>
- <para>
- When viewing a bug, show comments in this order -
- controls the order of comments. Options include "Oldest
- to Newest", "Newest to Oldest" and "Newest to Oldest, but keep the
- bug description at the top".
- </para>
- </listitem>
- <listitem>
- <para>
- Show a quip at the top of each bug list - controls
- whether a quip will be shown on the Bug list page.
- </para>
- </listitem>
- </itemizedlist>
- </section>
-
- <section id="emailpreferences">
- <title>Email Preferences</title>
-
- <para>
- This tab allows you to enable or disable email notification on
- specific events.
- </para>
-
- <para>
- In general, users have almost complete control over how much (or
- how little) email Bugzilla sends them. If you want to receive the
- maximum amount of email possible, click the <quote>Enable All
- Mail</quote> button. If you don't want to receive any email from
- Bugzilla at all, click the <quote>Disable All Mail</quote> button.
- </para>
-
- <note>
- <para>
- A Bugzilla administrator can stop a user from receiving
- bugmail by clicking the <quote>Bugmail Disabled</quote> checkbox
- when editing the user account. This is a drastic step
- best taken only for disabled accounts, as it overrides
- the user's individual mail preferences.
- </para>
- </note>
+ <section id="how">
+ <title>How do I use Bugzilla?</title>
+ <epigraph>
<para>
- There are two global options -- <quote>Email me when someone
- asks me to set a flag</quote> and <quote>Email me when someone
- sets a flag I asked for</quote>. These define how you want to
- receive bugmail with regards to flags. Their use is quite
- straightforward; enable the checkboxes if you want Bugzilla to
- send you mail under either of the above conditions.
- </para>
-
- <para>
- If you'd like to set your bugmail to something besides
- 'Completely ON' and 'Completely OFF', the
- <quote>Field/recipient specific options</quote> table
- allows you to do just that. The rows of the table
- define events that can happen to a bug -- things like
- attachments being added, new comments being made, the
- priority changing, etc. The columns in the table define
- your relationship with the bug:
- </para>
-
- <itemizedlist spacing="compact">
- <listitem>
- <para>
- Reporter - Where you are the person who initially
- reported the bug. Your name/account appears in the
- <quote>Reporter:</quote> field.
- </para>
- </listitem>
- <listitem>
- <para>
- Assignee - Where you are the person who has been
- designated as the one responsible for the bug. Your
- name/account appears in the <quote>Assigned To:</quote>
- field of the bug.
- </para>
- </listitem>
- <listitem>
- <para>
- QA Contact - You are one of the designated
- QA Contacts for the bug. Your account appears in the
- <quote>QA Contact:</quote> text-box of the bug.
- </para>
- </listitem>
- <listitem>
- <para>
- CC - You are on the list CC List for the bug.
- Your account appears in the <quote>CC:</quote> text box
- of the bug.
- </para>
- </listitem>
- <listitem>
- <para>
- Voter - You have placed one or more votes for the bug.
- Your account appears only if someone clicks on the
- <quote>Show votes for this bug</quote> link on the bug.
- </para>
- </listitem>
- </itemizedlist>
-
- <note>
- <para>
- Some columns may not be visible for your installation, depending
- on your site's configuration.
- </para>
- </note>
-
- <para>
- To fine-tune your bugmail, decide the events for which you want
- to receive bugmail; then decide if you want to receive it all
- the time (enable the checkbox for every column), or only when
- you have a certain relationship with a bug (enable the checkbox
- only for those columns). For example: if you didn't want to
- receive mail when someone added themselves to the CC list, you
- could uncheck all the boxes in the <quote>CC Field Changes</quote>
- line. As another example, if you never wanted to receive email
- on bugs you reported unless the bug was resolved, you would
- un-check all boxes in the <quote>Reporter</quote> column
- except for the one on the <quote>The bug is resolved or
- verified</quote> row.
+ Hey! I'm Woody! Howdy, Howdy, Howdy!
</para>
-
- <note>
- <para>
- Bugzilla adds the <quote>X-Bugzilla-Reason</quote> header to
- all bugmail it sends, describing the recipient's relationship
- (AssignedTo, Reporter, QAContact, CC, or Voter) to the bug.
- This header can be used to do further client-side filtering.
- </para>
- </note>
-
- <para>
- Bugzilla has a feature called <quote>Users Watching</quote>.
- When you enter one or more comma-delineated user accounts (usually email
- addresses) into the text entry box, you will receive a copy of all the
- bugmail those users are sent (security settings permitting).
- This powerful functionality enables seamless transitions as developers
- change projects or users go on holiday.
- </para>
-
+ </epigraph>
+
+ <para>
+ Bugzilla is a large, complex system. Describing how to use it
+ requires some time. If you are only interested in installing or administering
+ a Bugzilla installation, please consult the Installing and Administering
+ Bugzilla portions of this Guide. This section is principally aimed towards
+ developing end-user mastery of Bugzilla, so you may fully enjoy the benefits
+ afforded by using this reliable open-source bug-tracking software.
+ </para>
+ <para>
+ Throughout this portion of the Guide, we will refer to user account
+ options available at the Bugzilla test installation,
+ <ulink url="http://landfill.tequilarista.org/">
+ landfill.tequilarista.org</ulink>.
<note>
- <para>
- The ability to watch other users may not be available in all
- Bugzilla installations. If you don't see this feature, and feel
- that you need it, speak to your administrator.
- </para>
+ <para>
+ Some people have run into difficulties completing this tutorial. If
+ you run into problems, please check the updated, online documentation available
+ at <ulink url="http://www.trilobyte.net/barnsons/">http://www.trilobyte.net/barnsons</ulink>.
+ If you're still stumped, please subscribe to the newsgroup and provide details of exactly
+ what's stumping you! If enough people complain, I'll have to fix it in the next
+ version of this Guide. You can subscribe to the newsgroup at
+ <ulink url="news://news.mozilla.org/netscape.public.mozilla.webtools">
+ news://news.mozilla.org/netscape.public.mozilla.webtools</ulink>
+ </para>
+
</note>
-
- <para>
- Each user listed in the <quote>Users watching you</quote> field
- has you listed in their <quote>Users to watch</quote> list
- and can get bugmail according to your relationship to the bug and
- their <quote>Field/recipient specific options</quote> setting.
- </para>
-
- </section>
-
- <section id="savedsearches" xreflabel="Saved Searches">
- <title>Saved Searches</title>
- <para>
- On this tab you can view and run any Saved Searches that you have
- created, and also any Saved Searches that other members of the group
- defined in the "querysharegroup" parameter have shared.
- Saved Searches can be added to the page footer from this screen.
- If somebody is sharing a Search with a group she or he is allowed to
- <link linkend="groups">assign users to</link>, the sharer may opt to have
- the Search show up in the footer of the group's direct members by default.
- </para>
- </section>
-
- <section id="accountpreferences" xreflabel="Name and Password">
- <title>Name and Password</title>
-
- <para>On this tab, you can change your basic account information,
- including your password, email address and real name. For security
- reasons, in order to change anything on this page you must type your
- <emphasis>current</emphasis> password into the <quote>Password</quote>
- field at the top of the page.
- If you attempt to change your email address, a confirmation
- email is sent to both the old and new addresses, with a link to use to
- confirm the change. This helps to prevent account hijacking.</para>
- </section>
-
- <section id="permissionsettings">
- <title>Permissions</title>
-
+ Although Landfill serves as a great introduction to Bugzilla, it does not offer
+ all the options you would have as a user on your own installation of Bugzilla,
+ nor can it do more than serve as a general introduction to Bugzilla. Additionally,
+ Landfill often runs cutting-edge versions of Bugzilla for testing, so some things
+ may work slightly differently than mentioned here.
+ </para>
+
+ <section id="myaccount">
+ <title>Create a Bugzilla Account</title>
<para>
- This is a purely informative page which outlines your current
- permissions on this installation of Bugzilla.
+ First thing's first! If you want to use Bugzilla, first you need to create
+ an account. Consult with the administrator responsible for your installation
+ of Bugzilla for the URL you should use to access it.
+ If you're test-driving the end-user Bugzilla experience, use this URL:
+ <ulink url="http://landfill.tequilarista.org/mozilla/bugzilla/">
+ http://landfill.tequilarista.org/mozilla/bugzilla/</ulink>
</para>
-
+ <orderedlist>
+ <listitem>
+ <para>
+ Click the "Open a new Bugzilla account" link.
+ </para>
+ </listitem>
+ <listitem>
+ <para>
+ Enter your "E-mail address" and "Real Name" (or whatever name you want to call yourself)
+ in the spaces provided, then select the "Create Account" button.
+ </para>
+ </listitem>
+ <listitem>
+ <para>
+ Within 5-10 minutes, you should receive an email to the address you provided above,
+ which contains your login name (generally the same as the email address), and
+ a password you can use to access your account. This password is randomly generated,
+ and should be changed at your nearest opportunity (we'll go into how to do it later).
+ </para>
+ </listitem>
+ <listitem>
+ <para>
+ Click the "Log In" link in the yellow area at the bottom of the page in your browser,
+ then enter your "E-mail address" and "Password" you just received into the spaces provided,
+ and select "Login".
+ <note>
+ <para>
+ If you ever forget your password, you can come back to this page, enter your
+ "E-mail address", then select the "E-mail me a password" button to have your password
+ mailed to you again so that you can login.
+ </para>
+ </note>
+ <caution>
+ <para>
+ Many modern browsers include an "Auto-Complete" or "Form Fill" feature to
+ remember the user names and passwords you type in at many sites. Unfortunately,
+ sometimes they attempt to "guess" what you will put in as your password, and guess
+ wrong. If you notice a text box is already filled out, please overwrite the contents
+ of the text box so you can be sure to input the correct information.
+ </para>
+ </caution>
+ </para>
+ </listitem>
+ </orderedlist>
<para>
- A complete list of permissions is below. Only users with
- <emphasis>editusers</emphasis> privileges can change the permissions
- of other users.
+ Congratulations! If you followed these directions, you now are the
+ proud owner of a user account on landfill.tequilarista.org (Landfill) or
+ your local Bugzilla install. You should now see in your browser a
+ page called the "Bugzilla Query Page". It may look daunting, but
+ with this Guide to walk you through it, you will master it in no time.
</para>
-
- <variablelist>
- <varlistentry>
- <term>
- admin
- </term>
- <listitem>
- <para>
- Indicates user is an Administrator.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- bz_canusewhineatothers
- </term>
- <listitem>
- <para>
- Indicates user can configure whine reports for other users.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- bz_canusewhines
- </term>
- <listitem>
- <para>
- Indicates user can configure whine reports for self.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- bz_sudoers
- </term>
- <listitem>
- <para>
- Indicates user can perform actions as other users.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- bz_sudo_protect
- </term>
- <listitem>
- <para>
- Indicates user can not be impersonated by other users.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- canconfirm
- </term>
- <listitem>
- <para>
- Indicates user can confirm a bug or mark it a duplicate.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- creategroups
- </term>
- <listitem>
- <para>
- Indicates user can create and destroy groups.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- editbugs
- </term>
- <listitem>
- <para>
- Indicates user can edit all bug fields.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- editclassifications
- </term>
- <listitem>
- <para>
- Indicates user can create, destroy, and edit classifications.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- editcomponents
- </term>
- <listitem>
- <para>
- Indicates user can create, destroy, and edit components.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- editkeywords
- </term>
- <listitem>
- <para>
- Indicates user can create, destroy, and edit keywords.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- editusers
- </term>
- <listitem>
- <para>
- Indicates user can edit or disable users.
- </para>
- </listitem>
- </varlistentry>
-
- <varlistentry>
- <term>
- tweakparams
- </term>
- <listitem>
- <para>
- Indicates user can change Parameters.
- </para>
- </listitem>
- </varlistentry>
-
- </variablelist>
-
- <note>
- <para>
- For more information on how permissions work in Bugzilla (i.e. who can
- change what), see <xref linkend="cust-change-permissions"/>.
- </para>
- </note>
-
</section>
- </section>
-
-
- <section id="reporting">
- <title>Reports and Charts</title>
-
- <para>As well as the standard buglist, Bugzilla has two more ways of
- viewing sets of bugs. These are the reports (which give different
- views of the current state of the database) and charts (which plot
- the changes in particular sets of bugs over time.)</para>
- <section id="reports">
- <title>Reports</title>
-
+ <section id="query">
+ <title>The Bugzilla Query Page</title>
<para>
- A report is a view of the current state of the bug database.
+ The Bugzilla Query Page is the heart and soul of Bugzilla. It is the master
+ interface where you can find any bug report, comment, or patch currently in the Bugzilla
+ system. We'll go into how to create your own bug report later on.
</para>
-
<para>
- You can run either an HTML-table-based report, or a graphical
- line/pie/bar-chart-based one. The two have different pages to
- define them, but are close cousins - once you've defined and
- viewed a report, you can switch between any of the different
- views of the data at will.
+ There are efforts underway to simplify query usage. If you have a local installation
+ of Bugzilla 2.12 or higher, you should have "quicksearch.html" available
+ to use and simplify your searches. There is also, or shortly will be, a helper
+ for the query interface, called "queryhelp.cgi". Landfill tends to run the latest code,
+ so these two utilities should be available there for your perusal.
</para>
-
<para>
- Both report types are based on the idea of defining a set of bugs
- using the standard search interface, and then choosing some
- aspect of that set to plot on the horizontal and/or vertical axes.
- You can also get a form of 3-dimensional report by choosing to have
- multiple images or tables.
+ At this point, please visit the main Bugzilla site,
+ <ulink url="http://bugzilla.mozilla.org/query.cgi">
+ bugzilla.mozilla.org</ulink>, to see a more fleshed-out query page.
</para>
-
<para>
- So, for example, you could use the search form to choose "all
- bugs in the WorldControl product", and then plot their severity
- against their component to see which component had had the largest
- number of bad bugs reported against it.
+ The first thing you need to notice about the Bugzilla Query Page is that
+ nearly every box you see on your screen has a hyperlink nearby, explaining what
+ it is or what it does. Near the upper-left-hand corner of your browser window
+ you should see the word "Status" underlined. Select it.
</para>
-
<para>
- Once you've defined your parameters and hit "Generate Report",
- you can switch between HTML, CSV, Bar, Line and Pie. (Note: Pie
- is only available if you didn't define a vertical axis, as pie
- charts don't have one.) The other controls are fairly self-explanatory;
- you can change the size of the image if you find text is overwriting
- other text, or the bars are too thin to see.
+ Notice the page that popped up? Every underlined word you see on your screen
+ is a hyperlink that will take you to context-sensitive help.
+ Click around for a while, and learn what everything here does. To return
+ to the query interface after pulling up a help page, use the "Back" button in
+ your browser.
</para>
-
- </section>
-
- <section id="charts">
- <title>Charts</title>
-
<para>
- A chart is a view of the state of the bug database over time.
+ I'm sure that after checking out the online help, you are now an Expert
+ on the Bugzilla Query Page. If, however, you feel you haven't mastered it yet,
+ let me walk you through making a few successful queries to find out what there
+ are in the Bugzilla bug-tracking system itself.
</para>
-
+ <orderedlist>
+ <listitem>
+ <para>
+ Ensure you are back on the "Bugzilla Query Page"
+ Do nothing in the boxes marked "Status", "Resolution", "Platform", "OpSys",
+ "Priority", or "Severity". The default query for "Status" is to find all bugs that
+ are NEW, ASSIGNED, or REOPENED, which is what we want. If you don't select anything
+ in the other 5 scrollboxes there, then you are saying that "any of these are OK";
+ we're not locking ourselves into only finding bugs on the "DEC" Platform, or "Windows 95"
+ OpSys (Operating System). You're smart, I think you have it figured out.
+ </para>
+ <para>
+ Basically, selecting <emphasis>anything</emphasis> on the query page narrows your search
+ down. Leaving stuff unselected, or text boxes unfilled, broadens your search!
+ </para>
+ </listitem>
+
+ <listitem>
+ <para>
+ You see the box immediately below the top six boxes that contains an "Email" text box,
+ with the words "matching as", a drop-down selection box, then some checkboxes with
+ "Assigned To" checked by default? This allows you to filter your search down based upon
+ email address. Let's put my email address in there, and see what happens.
+ </para>
+ <para>
+ Type "barnboy@trilobyte.net" in the top Email text box.
+ </para>
+ </listitem>
+
+ <listitem>
+ <para>
+ Let's narrow the search some more. Scroll down until you find the box with the word
+ "Program" over the top of it. This is where we can narrow our search down to only
+ specific products (software programs or product lines) in our Bugzilla database.
+ Please notice the box is a <emphasis>scrollbox</emphasis>. Using the down arrow on the
+ scrollbox, scroll down until you can see an entry called "Webtools". Select this entry.
+ </para>
+ </listitem>
+ <listitem>
+ <para>
+ Did you notice that some of the boxes to the right changed when you selected "Webtools"?
+ Every Program (or Product) has different Versions, Components, and Target Milestones associated
+ with it. A "Version" is the number of a software program.
+ <example>
+ <title>Some Famous Software Versions</title>
+ <informalexample>
+ <para>
+ Do you remember the hype in 1995 when Microsoft Windows 95(r) was released?
+ It may have been several years
+ ago, but Microsoft(tm) spent over $300 Million advertising this new Version of their
+ software. Three years later, they released Microsoft Windows 98(r),
+ another new version, to great fanfare, and then in 2000 quietly
+ released Microsoft Windows ME(Millenium Edition)(r).
+ </para>
+ <para>
+ Software "Versions" help a manufacturer differentiate
+ their current product from their
+ previous products. Most do not identify their products
+ by the year they were released.
+ Instead, the "original" version of their software will
+ often be numbered "1.0", with
+ small bug-fix releases on subsequent tenths of a digit. In most cases, it's not
+ a decimal number; for instance, often 1.9 is an <emphasis>older</emphasis> version
+ of the software than 1.11,
+ but is a <emphasis>newer</emphasis> version than 1.1.1.
+ </para>
+ <para>
+ In general, a "Version" in Bugzilla should refer to
+ <emphasis>released</emphasis>
+ products, not products that have not yet been released
+ to the public. Forthcoming products
+ are what the Target Milestone field is for.
+ </para>
+ </informalexample>
+ </example>
+ </para>
+ <para>
+ A "Component" is a piece of a Product.
+ It may be a standalone program, or some other logical
+ division of a Product or Program.
+ Normally, a Component has a single Owner, who is responsible
+ for overseeing efforts to improve that Component.
+ <example>
+ <title>Mozilla Webtools Components</title>
+ <informalexample>
+ <para>
+ Mozilla's "Webtools" Product is composed of several pieces (Components):
+ <simplelist>
+ <member><emphasis>Bonsai</emphasis>,
+ a tool to show recent changes to Mozilla</member>
+ <member><emphasis>Bugzilla</emphasis>,
+ a defect-tracking tool</member>
+ <member><emphasis>Build</emphasis>,
+ a tool to automatically compile source code
+ into machine-readable form</member>
+ <member><emphasis>Despot</emphasis>,
+ a program that controls access to the other Webtools</member>
+ <member><emphasis>LXR</emphasis>,
+ a utility that automatically marks up text files
+ to make them more readable</member>
+ <member><emphasis>MozBot</emphasis>,
+ a "robot" that announces changes to Mozilla in Chat</member>
+ <member><emphasis>TestManager</emphasis>,
+ a tool to help find bugs in Mozilla</member>
+ <member><emphasis>Tinderbox</emphasis>,
+ which displays reports from Build</member>
+ </simplelist>
+ </para>
+ <para>
+ A different person is responsible for each of these Components.
+ Tara Hernandez keeps
+ the "Bugzilla" component up-to-date.
+ </para>
+ </informalexample>
+ </example>
+ </para>
+ <para>
+ A "Milestone", or "Target Milestone" is a often a planned future "Version" of a
+ product. In many cases, though, Milestones simply represent significant dates for
+ a developer. Having certain features in your Product is frequently
+ tied to revenue (money)
+ the developer will receive if the features work by the time she
+ reaches the Target Milestone.
+ Target Milestones are a great tool to organize your time.
+ If someone will pay you $100,000 for
+ incorporating certain features by a certain date,
+ those features by that Milestone date become
+ a very high priority. Milestones tend to be highly malleable creatures,
+ though, that appear
+ to be in reach but are out of reach by the time the important day arrives.
+ </para>
+ <para>
+ The Bugzilla Project has set up Milestones for future
+ Bugzilla versions 2.14, 2.16, 2.18, 3.0, etc. However,
+ a Target Milestone can just as easily be a specific date,
+ code name, or weird alphanumeric
+ combination, like "M19".
+ </para>
+ </listitem>
+
+ <listitem>
+ <para>
+ OK, now let's select the "Bugzilla" component from its scrollbox.
+ </para>
+ </listitem>
+ <listitem>
+ <para>
+ Skip down the page a bit -- do you see the "submit query" button?
+ Select it, and let's run
+ this query!
+ </para>
+ </listitem>
+ <listitem>
+ <para>
+ Congratulations! You've completed your first Query, and have before you the Bug List
+ of the author of this Guide, Matthew P. Barnson (barnboy@trilobyte.net). If I'm
+ doing well,
+ you'll have a cryptic "Zarro Boogs Found" message on your screen. It is just
+ a happy hacker's way of saying "Zero Bugs Found". However, I am fairly certain I will
+ always have some bugs assigned to me that aren't done yet,
+ so you won't often see that message!
+ </para>
+ </listitem>
+ </orderedlist>
<para>
- Bugzilla currently has two charting systems - Old Charts and New
- Charts. Old Charts have been part of Bugzilla for a long time; they
- chart each status and resolution for each product, and that's all.
- They are deprecated, and going away soon - we won't say any more
- about them.
- New Charts are the future - they allow you to chart anything you
- can define as a search.
+ I encourage you to click the bug numbers in the left-hand column and examine
+ my bugs. Also notice that if you click the underlined
+ links near the top of this page, they do
+ not take you to context-sensitive help here,
+ but instead sort the columns of bugs on the screen!
+ When you need to sort your bugs by priority, severity,
+ or the people they are assigned to, this
+ is a tremendous timesaver.
+ </para>
+ <para>
+ A couple more interesting things about the Bug List page:
+ <simplelist>
+ <member><emphasis>Change Columns</emphasis>:
+ by selecting this link, you can show all kinds
+ of information in the Bug List</member>
+ <member><emphasis>Change several bugs at once</emphasis>:
+ If you have sufficient rights to change all
+ the bugs shown in the Bug List, you can mass-modify them.
+ This is a big time-saver.</member>
+ <member><emphasis>Send mail to bug owners</emphasis>:
+ If you have many related bugs, you can request
+ an update from every person who owns the bugs in
+ the Bug List asking them the status.</member>
+ <member><emphasis>Edit this query</emphasis>:
+ If you didn't get exactly the results you were looking for,
+ you can return to the Query page through this link and make
+ small revisions to the query you just made so
+ you get more accurate results.</member>
+ </simplelist>
</para>
-
<note>
- <para>
- Both charting forms require the administrator to set up the
- data-gathering script. If you can't see any charts, ask them whether
- they have done so.
- </para>
+ <para>
+ There are many more options to the Bugzilla Query Page
+ and the Bug List than I have shown you.
+ But this should be enough for you to learn to get around.
+ I encourage you to check out the
+ <ulink url="http://www.mozilla.org/bugs/">Bugzilla Home Page</ulink>
+ to learn about the Anatomy
+ and Life Cycle of a Bug before continuing.
+ </para>
</note>
+ </section>
+
+
+ <section id="bugreports">
+ <title>Creating and Managing Bug Reports</title>
+ <epigraph>
+ <para>And all this time, I thought we were taking bugs <emphasis>out</emphasis>...</para>
+ </epigraph>
- <para>
- An individual line on a chart is called a data set.
- All data sets are organised into categories and subcategories. The
- data sets that Bugzilla defines automatically use the Product name
- as a Category and Component names as Subcategories, but there is no
- need for you to follow that naming scheme with your own charts if
- you don't want to.
- </para>
-
- <para>
- Data sets may be public or private. Everyone sees public data sets in
- the list, but only their creator sees private data sets. Only
- administrators can make data sets public.
- No two data sets, even two private ones, can have the same set of
- category, subcategory and name. So if you are creating private data
- sets, one idea is to have the Category be your username.
- </para>
-
- <section>
- <title>Creating Charts</title>
-
- <para>
- You create a chart by selecting a number of data sets from the
- list, and pressing Add To List for each. In the List Of Data Sets
- To Plot, you can define the label that data set will have in the
- chart's legend, and also ask Bugzilla to Sum a number of data sets
- (e.g. you could Sum data sets representing RESOLVED, VERIFIED and
- CLOSED in a particular product to get a data set representing all
- the resolved bugs in that product.)
- </para>
-
- <para>
- If you've erroneously added a data set to the list, select it
- using the checkbox and click Remove. Once you add more than one
- data set, a "Grand Total" line
- automatically appears at the bottom of the list. If you don't want
- this, simply remove it as you would remove any other line.
- </para>
-
- <para>
- You may also choose to plot only over a certain date range, and
- to cumulate the results - that is, to plot each one using the
- previous one as a baseline, so the top line gives a sum of all
- the data sets. It's easier to try than to explain :-)
- </para>
-
- <para>
- Once a data set is in the list, one can also perform certain
- actions on it. For example, one can edit the
- data set's parameters (name, frequency etc.) if it's one you
- created or if you are an administrator.
- </para>
-
- <para>
- Once you are happy, click Chart This List to see the chart.
- </para>
-
+ <section id="bug_writing">
+ <title>Writing a Great Bug Report</title>
+ <para>
+ Before we plunge into writing your first bug report, I encourage you to read
+ <ulink url="http://www.mozilla.org/quality/bug-writing-guidelines.html">Mozilla.org's Bug
+ Writing Guidelines</ulink>. While some of the advice is Mozilla-specific, the basic
+ principles of reporting Reproducible, Specific bugs, isolating the Product you are
+ using, the Version of the Product, the Component which failed, the Hardware Platform, and
+ Operating System you were using at the time of the failure go a long way toward ensuring accurate,
+ responsible fixes for the bug that bit you.
+ </para>
+ <para>
+ While you are at it, why not learn how to find previously reported bugs? Mozilla.org
+ has published a great tutorial on finding duplicate bugs, available at
+ <ulink url="http://www.mozilla.org/quality/help/beginning-duplicate-finding.html">
+ http://www.mozilla.org/quality/help/beginning-duplicate-finding.html</ulink>.
+ </para>
+ <para>
+ I realize this was a lot to read. However, understanding the mentality of writing
+ great bug reports will help us on the next part!
+ </para>
+ <orderedlist>
+ <listitem>
+ <para>
+ Go back to <ulink url="http://landfill.tequilarista.org/mozilla/bugzilla/">
+ http://landfill.tequilarista.org/mozilla/bugzilla/</ulink>
+ in your browser.
+ </para>
+ </listitem>
+ <listitem>
+ <para>
+ Select the
+ <ulink url="http://landfill.tequilarista.org/mozilla/bugzilla/enter_bug.cgi">
+ Enter a new bug report</ulink> link.
+ </para>
+ </listitem>
+ <listitem>
+ <para>
+ Select a product.
+ </para>
+ </listitem>
+ <listitem>
+ <para>
+ Now you should be at the "Enter Bug" form.
+ The "reporter" should have been automatically filled out
+ for you (or else Bugzilla prompted you to Log In again
+ -- you did keep the email with your username
+ and password, didn't you?).
+ </para>
+ </listitem>
+ <listitem>
+ <para>
+ Select a Component in the scrollbox.
+ </para>
+ </listitem>
+ <listitem>
+ <para>
+ Bugzilla should have made reasonable guesses, based upon your browser,
+ for the "Platform" and "OS" drop-down
+ boxes. If those are wrong, change them -- if you're on an SGI box
+ running IRIX, we want to know!
+ </para>
+ </listitem>
+ <listitem>
+ <para>
+ Fill in the "Assigned To" box with the email address you provided earlier.
+ This way you don't end up sending copies of your bug to lots of other people,
+ since it's just a test bug.
+ </para>
+ </listitem>
+ <listitem>
+ <para>
+ Leave the "CC" text box blank.
+ Fill in the "URL" box with "http://www.mozilla.org".
+ </para>
+ </listitem>
+ <listitem>
+ <para>
+ Enter "The Bugzilla Guide" in the Summary text box,
+ and place any comments you have on this
+ tutorial, or the Guide in general, into the Description box.
+ </para>
+ </listitem>
+ </orderedlist>
+ <para>
+ Voila! Select "Commit" and send in your bug report!
+ Next we'll look at resolving bugs.
+ </para>
</section>
-
- <section id="charts-new-series">
- <title>Creating New Data Sets</title>
-
- <para>
- You may also create new data sets of your own. To do this,
- click the "create a new data set" link on the Create Chart page.
- This takes you to a search-like interface where you can define
- the search that Bugzilla will plot. At the bottom of the page,
- you choose the category, sub-category and name of your new
- data set.
- </para>
- <para>
- If you have sufficient permissions, you can make the data set public,
- and reduce the frequency of data collection to less than the default
- seven days.
- </para>
+ <section id="bug_manage">
+ <title>Managing your Bug Reports</title>
+ <para>
+ OK, you should have a link to the bug you just created near the top of your page.
+ It should say
+ "Bug XXXX posted", with a link to the right saying "Back to BUG# XXXX".
+ Select this link.
+ </para>
+ <orderedlist>
+ <listitem>
+ <para>
+ Scroll down a bit on the subsequent page,
+ until you see the "Resolve bug, changing resolution to (dropdown box).
+ Normally, you would
+ "Accept bug (change status to ASSIGNED)", fix it, and then resolve.
+ But in this case, we're
+ going to short-circuit the process because this wasn't a real bug.
+ Change the dropdown next to
+ "Resolve Bug" to "INVALID", make sure the radio button is
+ marked next to "Resolve Bug", then
+ click "Commit".
+ </para>
+ </listitem>
+ <listitem>
+ <para>
+ Hey! It said it couldn't take the change in a big red box!
+ That's right, you must specify
+ a Comment in order to make this change. Select the "Back"
+ button in your browser, add a
+ Comment, then try Resolving the bug with INVALID status again.
+ This time it should work.
+ </para>
+ </listitem>
+ </orderedlist>
+ <para>
+ You have now learned the basics of Bugzilla navigation,
+ entering a bug, and bug maintenance.
+ I encourage you to explore these features, and see what you can do with them!
+ We'll spend no more time on individual Bugs or Queries from this point on, so you are
+ on your own there.
+ </para>
+ <para>
+ But I'll give a few last hints!
+ </para>
+ <para>
+ There is a <ulink url="http://bugzilla.mozilla.org/help.html">CLUE</ulink>
+ on the Query page
+ that will teach you more how to use the form.
+ </para>
+ <para>
+ If you click the hyperlink on the
+ <ulink url="http://bugzilla.mozilla.org/describecomponents.cgi">Component</ulink>
+ box of the Query page, you will be presented a form that will describe what all
+ the components are.
+ </para>
+ <para>
+ Possibly the most powerful feature of the Query page is the
+ <ulink url="http://bugzilla.mozilla.org/booleanchart.html">Boolean Chart</ulink> section.
+ It's a bit confusing to use the first time, but can provide unparalleled
+ flexibility in your queries,
+ allowing you to build extremely powerful requests.
+ </para>
+ <para>
+ Finally, you can build some nifty
+ <ulink url="http://bugzilla.mozilla.org/reports.cgi">Reports</ulink>
+ using the "Bug Reports" link near the bottom of the query page, and also
+ available via the "Reports" link
+ at the footer of each page.
+ </para>
</section>
-
</section>
-
- </section>
-
- <section id="flags">
- <title>Flags</title>
-
- <para>
- A flag is a kind of status that can be set on bugs or attachments
- to indicate that the bugs/attachments are in a certain state.
- Each installation can define its own set of flags that can be set
- on bugs or attachments.
- </para>
-
- <para>
- If your installation has defined a flag, you can set or unset that flag,
- and if your administrator has enabled requesting of flags, you can submit
- a request for another user to set the flag.
- </para>
-
- <para>
- To set a flag, select either "+" or "-" from the drop-down menu next to
- the name of the flag in the "Flags" list. The meaning of these values are
- flag-specific and thus cannot be described in this documentation,
- but by way of example, setting a flag named "review" to "+" may indicate
- that the bug/attachment has passed review, while setting it to "-"
- may indicate that the bug/attachment has failed review.
- </para>
-
- <para>
- To unset a flag, click its drop-down menu and select the blank value.
- Note that marking an attachment as obsolete automatically cancels all
- pending requests for the attachment.
- </para>
-
- <para>
- If your administrator has enabled requests for a flag, request a flag
- by selecting "?" from the drop-down menu and then entering the username
- of the user you want to set the flag in the text field next to the menu.
- </para>
-
- <para>
- A set flag appears in bug reports and on "edit attachment" pages with the
- abbreviated username of the user who set the flag prepended to the
- flag name. For example, if Jack sets a "review" flag to "+", it appears
- as Jack: review [ + ]
- </para>
-
- <para>
- A requested flag appears with the user who requested the flag prepended
- to the flag name and the user who has been requested to set the flag
- appended to the flag name within parentheses. For example, if Jack
- asks Jill for review, it appears as Jack: review [ ? ] (Jill).
- </para>
- <para>
- You can browse through open requests made of you and by you by selecting
- 'My Requests' from the footer. You can also look at open requests limited
- by other requesters, requestees, products, components, and flag names from
- this page. Note that you can use '-' for requestee to specify flags with
- 'no requestee' set.
- </para>
</section>
- <section id="whining">
- <title>Whining</title>
-
- <para>
- Whining is a feature in Bugzilla that can regularly annoy users at
- specified times. Using this feature, users can execute saved searches
- at specific times (i.e. the 15th of the month at midnight) or at
- regular intervals (i.e. every 15 minutes on Sundays). The results of the
- searches are sent to the user, either as a single email or as one email
- per bug, along with some descriptive text.
- </para>
-
- <warning>
+ <section id="init4me">
+ <title>What's in it for me?</title>
+ <epigraph>
<para>
- Throughout this section it will be assumed that all users are members
- of the bz_canusewhines group, membership in which is required in order
- to use the Whining system. You can easily make all users members of
- the bz_canusewhines group by setting the User RegExp to ".*" (without
- the quotes).
+ Indiana, it feels like we walking on fortune cookies!
</para>
-
<para>
- Also worth noting is the bz_canusewhineatothers group. Members of this
- group can create whines for any user or group in Bugzilla using a
- extended form of the whining interface. Features only available to
- members of the bz_canusewhineatothers group will be noted in the
- appropriate places.
+ These ain't fortune cookies, kid...
</para>
- </warning>
-
- <note>
- <para>
- For whining to work, a special Perl script must be executed at regular
- intervals. More information on this is available in
- <xref linkend="installation-whining"/>.
- </para>
- </note>
-
- <note>
- <para>
- This section does not cover the whineatnews.pl script. See
- <xref linkend="installation-whining-cron"/> for more information on
- The Whining Cron.
- </para>
- </note>
-
- <section id="whining-overview">
- <title>The Event</title>
-
- <para>
- The whining system defines an "Event" as one or more queries being
- executed at regular intervals, with the results of said queries (if
- there are any) being emailed to the user. Events are created by
- clicking on the "Add new event" button.
- </para>
-
- <para>
- Once a new event is created, the first thing to set is the "Email
- subject line". The contents of this field will be used in the subject
- line of every email generated by this event. In addition to setting a
- subject, space is provided to enter some descriptive text that will be
- included at the top of each message (to help you in understanding why
- you received the email in the first place).
- </para>
-
- <para>
- The next step is to specify when the Event is to be run (the Schedule)
- and what searches are to be performed (the Searches).
+ </epigraph>
+ <para>
+ Customized User Preferences offer tremendous versatility to
+ your individual Bugzilla experience.
+ Let's plunge into what you can do! The first step is to click
+ the "Edit prefs" link at the footer of each page once you
+ have logged in to
+ <ulink url="http://landfill.tequilarista.org/mozilla/bugzilla/query.cgi?GoAheadAndLogIn=1">
+ Landfill</ulink>.
+ </para>
+ <section id="accountsettings">
+ <title>Account Settings</title>
+ <para>
+ On this page, you can change your basic Account Settings,
+ including your password and full name.
+ For security reasons, in order to change anything on this page you
+ must type your <emphasis>current</emphasis>
+ password into the "Old Password" field.
+ If you wish to change your password, type the new password you
+ want into the "New Password" field and again into the "Re-enter
+ new password" field to ensure
+ you typed your new password correctly. Select the "Submit" button and you're done!
</para>
-
</section>
-
- <section id="whining-schedule">
- <title>Whining Schedule</title>
-
- <para>
- Each whining event is associated with zero or more schedules. A
- schedule is used to specify when the query (specified below) is to be
- run. A new event starts out with no schedules (which means it will
- never run, as it is not scheduled to run). To add a schedule, press
- the "Add a new schedule" button.
- </para>
-
- <para>
- Each schedule includes an interval, which you use to tell Bugzilla
- when the event should be run. An event can be run on certain days of
- the week, certain days of the month, during weekdays (defined as
- Monday through Friday), or every day.
- </para>
-
- <warning>
- <para>
- Be careful if you set your event to run on the 29th, 30th, or 31st of
- the month, as your event may not run exactly when expected. If you
- want your event to run on the last day of the month, select "Last day
- of the month" as the interval.
- </para>
- </warning>
-
- <para>
- Once you have specified the day(s) on which the event is to be run, you
- should now specify the time at which the event is to be run. You can
- have the event run at a certain hour on the specified day(s), or
- every hour, half-hour, or quarter-hour on the specified day(s).
- </para>
-
- <para>
- If a single schedule does not execute an event as many times as you
- would want, you can create another schedule for the same event. For
- example, if you want to run an event on days whose numbers are
- divisible by seven, you would need to add four schedules to the event,
- setting the schedules to run on the 7th, 14th, 21st, and 28th (one day
- per schedule) at whatever time (or times) you choose.
- </para>
-
- <note>
- <para>
- If you are a member of the bz_canusewhineatothers group, then you
- will be presented with another option: "Mail to". Using this you
- can control who will receive the emails generated by this event. You
- can choose to send the emails to a single user (identified by email
- address) or a single group (identified by group name). To send to
- multiple users or groups, create a new schedule for each additional
- user/group.
- </para>
- </note>
+ <section id="emailsettings">
+ <title>Email Settings</title>
+ <section id="notification">
+ <title>Email Notification</title>
+ <note>
+ <para>
+ The email notification settings described below have been obsoleted in Bugzilla 2.12, and
+ this section will be replaced with a comprehensive description of the amazing array of
+ new options at your disposal. However, in the meantime, throw this chunk out the window
+ and go crazy with goofing around with different notification options.
+ </para>
+ </note>
+ <para>
+ Ahh, here you can reduce or increase the amount of email sent you from Bugzilla!
+ In the drop-down "Notify me of changes to", select one of
+ <simplelist>
+ <member><emphasis>All qualifying bugs</emphasis>: sends you every change to every bug
+ where your name is somewhere on it, regardless of who changed it.</member>
+ <member><emphasis>Only those bugs which I am listed in the CC line</emphasis>: prevents
+ you from receiving mail for which you are the reporter,'
+ owner, or QA contact. If you are on the CC
+ list, presumably someone had a <emphasis>good</emphasis>
+ reason for you to get the email.</member>
+ <member><emphasis>All qulifying bugs except those which I change</emphasis>:
+ This is the default, and
+ a sensible setting. If someone else changes your bugs, you will get emailed,
+ but if you change bugs
+ yourself you will receive no notification of the change.</member>
+ </simplelist>
+ </para>
+ </section>
+ <section id="newemailtech">
+ <title>New Email Technology</title>
+ <note>
+ <para>
+ This option may not be available in all Bugzilla installations, depending upon
+ the preferences of the systems administrator responsible for the setup of your Bugzilla.
+ However, if you really want this functionality, ask her to "enable newemailtech
+ in Params"
+ and "make it the default for all new users", referring her to the Administration section
+ of this Guide.
+ </para>
+ </note>
+ <para>
+ Disregard the warnings about "experimental and bleeding edge"; the code to handle email
+ in a cleaner manner than that historically used for Bugzilla is
+ quite robust and well-tested now.
+ </para>
+ <para>
+ I recommend you enable the option, "Click here to sign up (and risk any bugs)".
+ Your email-box
+ will thank you for it. The fundamental shift in "newemailtech" is away from standard UNIX
+ "diff" output, which is quite ugly, to a prettier, better laid-out email.
+ </para>
+ </section>
+ <section id="watchsettings">
+ <title>"Watching" Users</title>
+ <note>
+ <para>
+ This option may not be available in all Bugzilla installations, depending upon
+ the preferences of the systems administrator responsible for the setup of your Bugzilla.
+ However, if you really want this functionality, ask her to "enable watchers in Params".
+ </para>
+ </note>
+ <para>
+ By entering user email names into the "Users to watch" text entry box, delineated by commas,
+ you can watch bugs of other users. This powerful functionality enables seamless transitions
+ as developers change projects, managers wish to get in touch with the issues faced by their
+ direct reports, or users go on vacation. If any of these three situations apply
+ to you, you will undoubtedly find this feature quite convenient.
+ </para>
+ </section>
</section>
-
- <section id="whining-query">
- <title>Whining Searches</title>
-
- <para>
- Each whining event is associated with zero or more searches. A search
- is any saved search to be run as part of the specified schedule (see
- above). You start out without any searches associated with the event
- (which means that the event will not run, as there will never be any
- results to return). To add a search, press the "Include search" button.
- </para>
-
- <para>
- The first field to examine in your newly added search is the Sort field.
- Searches are run, and results included, in the order specified by the
- Sort field. Searches with smaller Sort values will run before searches
- with bigger Sort values.
- </para>
-
- <para>
- The next field to examine is the Search field. This is where you
- choose the actual search that is to be run. Instead of defining search
- parameters here, you are asked to choose from the list of saved
- searches (the same list that appears at the bottom of every Bugzilla
- page). You are only allowed to choose from searches that you have
- saved yourself (the default saved search, "My Bugs", is not a valid
- choice). If you do not have any saved searches, you can take this
- opportunity to create one (see <xref linkend="list"/>).
- </para>
-
+ <section id="footersettings">
+ <title>Page Footer</title>
<note>
- <para>
- When running queries, the whining system acts as if you are the user
- executing the query. This means that the whining system will ignore
- bugs that match your query, but that you can not access.
- </para>
+ <para>
+ By default, this page is quite barren. However, go explore the Query Page some more; you will
+ find that you can store numerous queries on the server, so if you regularly run a particular query
+ it is just a drop-down menu away. On this page of Preferences, if you have many stored
+ queries you can elect to have them always one-click away!
+ </para>
</note>
-
- <para>
- Once you have chosen the saved search to be executed, give the query a
- descriptive title. This title will appear in the email, above the
- results of the query. If you choose "One message per bug", the query
- title will appear at the top of each email that contains a bug matching
- your query.
- </para>
-
<para>
- Finally, decide if the results of the query should be sent in a single
- email, or if each bug should appear in its own email.
- </para>
-
- <warning>
- <para>
- Think carefully before checking the "One message per bug" box. If
- you create a query that matches thousands of bugs, you will receive
- thousands of emails!
- </para>
- </warning>
+ If you have many stored queries on the server, here you will find individual drop-downs for each
+ stored query. Each drop-down gives you the option of that query appearing on the footer of every
+ page in Bugzilla! This gives you powerful one-click access to any complex searches you may set up,
+ and is an excellent way to impress your boss...
+ </para>
+ <tip>
+ <para>By default, the "My Bugs" link appears at the bottom of each page. However, this query
+ gives you both the bugs you have reported, as well as those you are assigned. One of the most
+ common uses for this page is to remove the "My Bugs" link, replacing it with two other queries,
+ commonly called "My Bug Reports" and "My Bugs" (but only referencing bugs assigned to you). This
+ allows you to distinguish those bugs you have reported from those you are assigned. I commonly
+ set up complex Boolean queries in the Query page and link them to my footer in this page. When
+ they are significantly complex, a one-click reference can save hours of work.</para>
+ </tip>
</section>
-
- <section>
- <title>Saving Your Changes</title>
-
+ <section id="permissionsettings">
+ <title>Permissions</title>
<para>
- Once you have defined at least one schedule, and created at least one
- query, go ahead and "Update/Commit". This will save your Event and make
- it available for immediate execution.
+ This is a purely informative page which outlines your current permissions on
+ this installation of Bugzilla. If you have permissions to grant certain permissions to
+ other users, the "other users" link appears on this page as well as the footer.
+ For more information regarding user administration, please consult the Administration
+ section of this Guide.
</para>
-
- <note>
- <para>
- If you ever feel like deleting your event, you may do so using the
- "Remove Event" button in the upper-right corner of each Event. You
- can also modify an existing event, so long as you "Update/Commit"
- after completing your modifications.
- </para>
- </note>
</section>
-
</section>
+ <section id="usingbz-conc">
+ <title>Using Bugzilla-Conclusion</title>
+ <para>
+ Thank you for reading through this portion of the Bugzilla Guide. I anticipate
+ it may not yet meet the needs of all readers. If you have additional comments or
+ corrections to make, please submit your contributions to the
+ <ulink url="mailto://mozilla-webtools@mozilla.org">mozilla-webtools</ulink>
+ mailing list/newsgroup. The mailing list is mirrored to the netscape.public.mozilla.webtools
+ newsgroup, and the newsgroup is mirrored to mozilla-webtools@mozilla.org
+ </para>
+ </section>
</chapter>
+
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