diff options
| -rw-r--r-- | docs/en/xml/about.xml | 9 | ||||
| -rw-r--r-- | docs/en/xml/troubleshooting.xml | 51 |
2 files changed, 48 insertions, 12 deletions
diff --git a/docs/en/xml/about.xml b/docs/en/xml/about.xml index ff19b0e43..14310d2af 100644 --- a/docs/en/xml/about.xml +++ b/docs/en/xml/about.xml @@ -1,6 +1,6 @@ <!-- <!DOCTYPE chapter PUBLIC "-//OASIS//DTD DocBook V4.1//EN" [ <!ENTITY conventions SYSTEM "conventions.xml"> ] > --> -<!-- $Id: about.xml,v 1.23 2008/04/04 06:48:15 jocuri%softhome.net Exp $ --> +<!-- $Id: about.xml,v 1.24 2008/04/04 06:48:16 uid623 Exp $ --> <chapter id="about"> <title>About This Guide</title> @@ -209,9 +209,10 @@ <para> Also, thanks are due to the members of the - <ulink url="news://news.mozilla.org/netscape.public.mozilla.webtools"> - netscape.public.mozilla.webtools</ulink> - newsgroup. Without your discussions, insight, suggestions, and patches, + <ulink url="news://news.mozilla.org/mozilla.support.bugzilla"> + mozilla.support.bugzilla</ulink> + newsgroup (and its predecessor, netscape.public.mozilla.webtools). + Without your discussions, insight, suggestions, and patches, this could never have happened. </para> </section> diff --git a/docs/en/xml/troubleshooting.xml b/docs/en/xml/troubleshooting.xml index c65c073c4..a2e1acb04 100644 --- a/docs/en/xml/troubleshooting.xml +++ b/docs/en/xml/troubleshooting.xml @@ -1,5 +1,5 @@ <!-- <!DOCTYPE chapter PUBLIC "-//OASIS//DTD DocBook XML V4.1.2//EN"> --> -<!-- $Id: troubleshooting.xml,v 1.3 2008/04/04 06:48:15 jake%bugzilla.org Exp $ --> +<!-- $Id: troubleshooting.xml,v 1.10 2008/04/04 06:48:22 uid623 Exp $ --> <appendix id="troubleshooting"> <title>Troubleshooting</title> @@ -15,7 +15,7 @@ completion, it normally explains what's wrong and how to fix it. If you can't work it out, or if it's being uncommunicative, post the errors in the - <ulink url="news://news.mozilla.org/netscape.public.mozilla.webtools">netscape.public.mozilla.webtools</ulink> + <ulink url="news://news.mozilla.org/mozilla.support.bugzilla">mozilla.support.bugzilla</ulink> newsgroup. </para> @@ -29,6 +29,19 @@ fix the problem. If not, see below for some commonly-encountered errors. If that doesn't help, post the errors to the newsgroup. </para> + + <para> + Bugzilla can also log all user-based errors (and many code-based errors) + that occur, without polluting the web server error log. To enable + Bugzilla error logging, create a file that Bugzilla can write to, named + <filename>errorlog</filename>, in the Bugzilla <filename>data</filename> + directory. Errors will be logged as they occur, and will include the type + of the error, the IP address and username (if available) of the user who + triggered the error, and the values of all environment variables; if a + form was being submitted, the data in the form will also be included. + To disable error logging, delete or rename the + <filename>errorlog</filename> file. + </para> </section> <section id="trbl-testserver"> @@ -257,13 +270,11 @@ at /usr/lib/perl5/site_perl/5.6.0/File/Temp.pm line 233.</programlisting> past and need to set it to something more restrictive (i.e. <quote>/bugzilla/</quote>), you can safely do this without requiring users to delete their Bugzilla-related cookies in their - browser (this is true starting with - <!-- Need OR logic here for bz-devel logic here --> - Bugzilla 2.18<![%bz-devel;[, Bugzilla 2.17.7,]]> and Bugzilla 2.16.5). + browser (this is true starting with Bugzilla 2.18 and Bugzilla 2.16.5). </para> </section> - <section> + <section id="trbl-relogin-some"> <title>Some users are constantly being forced to relogin</title> <para>First, make sure cookies are enabled in the user's browser. @@ -277,8 +288,7 @@ at /usr/lib/perl5/site_perl/5.6.0/File/Temp.pm line 233.</programlisting> log in again. </para> - <para>If you are using 2.18 - <![%bz-devel[(or 2.17.1 in the development series)]]>, there is a + <para>If you are using 2.18 (or later), there is a parameter called <quote>loginnetmask</quote>, which you can use to set the number of bits of the user's IP address to require to be matched when authenticating the cookies. If you set this to something less than 32, @@ -308,6 +318,31 @@ at /usr/lib/perl5/site_perl/5.6.0/File/Temp.pm line 233.</programlisting> </section> + <section id="trbl-passwd-encryption"> + <title> + checksetup.pl reports "Client does not support authentication protocol + requested by server..." + </title> + + <para> + This error is occurring because you are using the new password + encryption that comes with MySQL 4.1, while your + <filename>DBD::mysql</filename> module was compiled against an + older version of MySQL. If you recompile <filename>DBD::mysql</filename> + against the current MySQL libraries (or just obtain a newer version + of this module) then the error may go away. + </para> + + <para> + If that does not fix the problem, or if you cannot recompile the + existing module (e.g. you're running Windows) and/or don't want to + replace it (e.g. you want to keep using a packaged version), then a + workaround is available from the MySQL docs: + <ulink url="http://dev.mysql.com/doc/mysql/en/Old_client.html"/> + </para> + + </section> + </appendix> <!-- Keep this comment at the end of the file |