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diff --git a/docs/en/xml/introduction.xml b/docs/en/xml/introduction.xml index 8b09fe2b5..d01e39979 100644 --- a/docs/en/xml/introduction.xml +++ b/docs/en/xml/introduction.xml @@ -1,23 +1,44 @@ <chapter id="introduction"> <title>Introduction</title> - <section id="whatis"> + <section id="what-is-bugzilla"> <title>What is Bugzilla?</title> <para> Bugzilla is a bug- or issue-tracking system. Bug-tracking systems allow individual or groups of developers effectively to keep track - of outstanding problems with their product. - Bugzilla was originally - written by Terry Weissman in a programming language called TCL, to - replace a rudimentary bug-tracking database used internally by Netscape - Communications. Terry later ported Bugzilla to Perl from TCL, and in Perl - it remains to this day. Most commercial defect-tracking software vendors - at the time charged enormous licensing fees, and Bugzilla quickly became - a favorite of the open-source crowd (with its genesis in the open-source - browser project, Mozilla). It is now the de-facto standard - defect-tracking system against which all others are measured. + of outstanding problems with their products. </para> + + <para><emphasis>Do we need more here?</emphasis></para> + + </section> + + <section id="why-tracking"> + <title>Why use a bug-tracking system?</title> + + <para>For many years, defect-tracking software was principally + the domain of large software development houses. Most smaller shops + simply relied on + shared lists and email to monitor the status of defects. This procedure + was error-prone and tended to cause those bugs judged least significant by + developers to be dropped or ignored.</para> + + <para>Integrated + defect-tracking systems reduce downtime, increase productivity, and raise + customer satisfaction with their systems. Along with full disclosure, an + open bug-tracker allows you to keep in touch with your clients + and resellers, to communicate about problems effectively throughout the + data management chain. Many corporations have also discovered that + defect-tracking helps reduce costs by providing IT support + accountability, telephone support knowledge bases, and a common, + well-understood method for accounting for unusual system or software + issues.</para> + + </section> + + <section id="why-bugzilla"> + <title>Why use Bugzilla?</title> <para>Bugzilla boasts many advanced features. These include: <itemizedlist> @@ -71,34 +92,7 @@ </listitem> </itemizedlist> </para> - </section> - - <section id="why"> - <title>Why Should We Use Bugzilla?</title> - - <para>For many years, defect-tracking software has remained principally - the domain of large software development houses. Even then, most shops - never bothered with bug-tracking software, and instead simply relied on - shared lists and email to monitor the status of defects. This procedure - is error-prone and tends to cause those bugs judged least significant by - developers to be dropped or ignored.</para> - - <para>These days, many companies are finding that integrated - defect-tracking systems reduce downtime, increase productivity, and raise - customer satisfaction with their systems. Along with full disclosure, an - open bug-tracker allows manufacturers to keep in touch with their clients - and resellers, to communicate about problems effectively throughout the - data management chain. Many corporations have also discovered that - defect-tracking helps reduce costs by providing IT support - accountability, telephone support knowledge bases, and a common, - well-understood system for accounting for unusual system or software - issues.</para> - - <para>But why should - <emphasis>you</emphasis> - - use Bugzilla?</para> - + <para>Bugzilla is very adaptable to various situations. Known uses currently include IT support queues, Systems Administration deployment management, chip design and development problem tracking (both @@ -110,20 +104,6 @@ <ulink url="http://www.perforce.com">Perforce SCM</ulink>, Bugzilla provides a powerful, easy-to-use solution to configuration management and replication problems.</para> - - <para>Bugzilla can dramatically increase the productivity and - accountability of individual employees by providing a documented workflow - and positive feedback for good performance. How many times do you wake up - in the morning, remembering that you were supposed to do - <emphasis>something</emphasis> - today, but you just can't quite remember? Put it in Bugzilla, and you - have a record of it from which you can extrapolate milestones, predict - product versions for integration, and follow the discussion trail - that led to critical decisions.</para> - - <para>Ultimately, Bugzilla puts the power in your hands to improve your - value to your employer or business while providing a usable framework for - your natural attention to detail and knowledge store to flourish.</para> </section> </chapter> |