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Diffstat (limited to 'docs/en/xml')
| -rw-r--r-- | docs/en/xml/introduction.xml | 92 |
1 files changed, 60 insertions, 32 deletions
diff --git a/docs/en/xml/introduction.xml b/docs/en/xml/introduction.xml index 3968702c6..33907552b 100644 --- a/docs/en/xml/introduction.xml +++ b/docs/en/xml/introduction.xml @@ -1,39 +1,25 @@ <chapter id="introduction"> <title>Introduction</title> - <section id="what-is-bugzilla"> + <section id="whatis"> <title>What is Bugzilla?</title> <para> Bugzilla is a bug- or issue-tracking system. Bug-tracking systems allow individual or groups of developers effectively to keep track - of outstanding problems with their products. + of outstanding problems with their product. + Bugzilla was originally + written by Terry Weissman in a programming language called TCL, to + replace a rudimentary bug-tracking database used internally by Netscape + Communications. Terry later ported Bugzilla to Perl from TCL, and in Perl + it remains to this day. Most commercial defect-tracking software vendors + at the time charged enormous licensing fees, and Bugzilla quickly became + a favorite of the open-source crowd (with its genesis in the open-source + browser project, Mozilla). It is now the de-facto standard + defect-tracking system against which all others are measured. </para> - - <para><emphasis>Do we need more here?</emphasis></para> - - </section> - - <section id="why-tracking"> - <title>Why use a bug-tracking system?</title> - - <para>Those who do not use a bug-tracking system tend to rely on - shared lists, email, spreadsheets and/or Post-It notes to monitor the - status of defects. This procedure - is usually error-prone and tends to cause those bugs judged least - significant by developers to be dropped or ignored.</para> - - <para>Integrated defect-tracking systems make sure that nothing gets - swept under the carpet; they provide a method of creating, storing, - arranging and processing defect reports and enhancement requests.</para> - - </section> - - <section id="why-bugzilla"> - <title>Why use Bugzilla?</title> - <para>Bugzilla is the leading open-source/free software bug tracking - system. It boasts many advanced features, including: + <para>Bugzilla boasts many advanced features. These include: <itemizedlist> <listitem> <para>Powerful searching</para> @@ -68,12 +54,12 @@ </listitem> <listitem> - <para>Completely customizable and/or localizable web user - interface</para> + <para>Web, XML, email and console interfaces</para> </listitem> <listitem> - <para>Additional XML, email and console interfaces</para> + <para>Completely customisable and/or localisable web user + interface</para> </listitem> <listitem> @@ -85,7 +71,34 @@ </listitem> </itemizedlist> </para> - + </section> + + <section id="why"> + <title>Why Should We Use Bugzilla?</title> + + <para>For many years, defect-tracking software has remained principally + the domain of large software development houses. Even then, most shops + never bothered with bug-tracking software, and instead simply relied on + shared lists and email to monitor the status of defects. This procedure + is error-prone and tends to cause those bugs judged least significant by + developers to be dropped or ignored.</para> + + <para>These days, many companies are finding that integrated + defect-tracking systems reduce downtime, increase productivity, and raise + customer satisfaction with their systems. Along with full disclosure, an + open bug-tracker allows manufacturers to keep in touch with their clients + and resellers, to communicate about problems effectively throughout the + data management chain. Many corporations have also discovered that + defect-tracking helps reduce costs by providing IT support + accountability, telephone support knowledge bases, and a common, + well-understood system for accounting for unusual system or software + issues.</para> + + <para>But why should + <emphasis>you</emphasis> + + use Bugzilla?</para> + <para>Bugzilla is very adaptable to various situations. Known uses currently include IT support queues, Systems Administration deployment management, chip design and development problem tracking (both @@ -95,7 +108,22 @@ <ulink url="http://www.cvshome.org">CVS</ulink>, <ulink url="http://www.mozilla.org/bonsai.html">Bonsai</ulink>, or <ulink url="http://www.perforce.com">Perforce SCM</ulink>, Bugzilla - provides a powerful, easy-to-use configuration management solution.</para> + provides a powerful, easy-to-use solution to configuration management and + replication problems.</para> + + <para>Bugzilla can dramatically increase the productivity and + accountability of individual employees by providing a documented workflow + and positive feedback for good performance. How many times do you wake up + in the morning, remembering that you were supposed to do + <emphasis>something</emphasis> + today, but you just can't quite remember? Put it in Bugzilla, and you + have a record of it from which you can extrapolate milestones, predict + product versions for integration, and follow the discussion trail + that led to critical decisions.</para> + + <para>Ultimately, Bugzilla puts the power in your hands to improve your + value to your employer or business while providing a usable framework for + your natural attention to detail and knowledge store to flourish.</para> </section> </chapter> @@ -114,7 +142,7 @@ sgml-local-ecat-files:nil sgml-minimize-attributes:nil sgml-namecase-general:t sgml-omittag:t -sgml-parent-document:("Bugzilla-Guide.xml" "book" "chapter") +sgml-parent-document:("Bugzilla-Guide.sgml" "book" "chapter") sgml-shorttag:t sgml-tag-region-if-active:t End: |