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-rw-r--r--docs/en/xml/using.xml95
1 files changed, 76 insertions, 19 deletions
diff --git a/docs/en/xml/using.xml b/docs/en/xml/using.xml
index f31ca6e4a..21ceae67e 100644
--- a/docs/en/xml/using.xml
+++ b/docs/en/xml/using.xml
@@ -597,40 +597,97 @@
the failure go a long way toward ensuring accurate, responsible fixes
for the bug that bit you.</para>
- <para>The procedure for filing a test bug is as follows:</para>
+ <para>The procedure for filing a bug is as follows:</para>
<orderedlist>
<listitem>
- <para>Go to
- <ulink url="&landfillbase;">
- Landfill</ulink>
- in your browser and click
- <ulink
- url="&landfillbase;enter_bug.cgi">
- Enter a new bug report</ulink>.
+ <para>
+ Click the <quote>New</quote> link available in the footer
+ of pages, or the <quote>Enter a new bug report</quote> link
+ displayed on the home page of the Bugzilla installation.
+ </para>
+
+ <note>
+ <para>
+ If you want to file a test bug to see how Bugzilla works,
+ you can do it on one of our test installations on
+ <ulink url="&landfillbase;">Landfill</ulink>.
+ </para>
+ </note>
+ </listitem>
+
+ <listitem>
+ <para>
+ You first have to select the product in which you found a bug.
+ </para>
+ </listitem>
+
+ <listitem>
+ <para>
+ You now see a form where you can specify the component (part of
+ the product which is affected by the bug you discovered; if you have
+ no idea, just select <quote>General</quote> if such a component exists),
+ the version of the program you were using, the Operarting System and
+ platform your program is running on and the severity of the bug (if the
+ bug you found crashes the program, it's probably a major or a critical
+ bug; if it's a typo somewhere, that's something pretty minor; if it's
+ something you would like to see implemented, then that's an enhancement).
+ </para>
+ </listitem>
+
+ <listitem>
+ <para>
+ You now have to give a short but descriptive summary of the bug you found.
+ <quote>My program is crashing all the time</quote> is a very poor summary
+ and doesn't help developers at all. Try something more meaningful or
+ your bug will probably be ignored due to a lack of precision.
+ The next step is to give a very detailed list of steps to reproduce
+ the problem you encountered. Try to limit these steps to a minimum set
+ required to reproduce the problem. This will make the life of
+ developers easier, and the probability that they consider your bug in
+ a reasonable timeframe will be much higher.
</para>
+
+ <note>
+ <para>
+ Try to make sure that everything in the summary is also in the first
+ comment. Summaries are often updated and this will ensure your original
+ information is easily accessible.
+ </para>
+ </note>
</listitem>
<listitem>
- <para>Select a product - any one will do.</para>
+ <para>
+ As you file the bug, you can also attach a document (testcase, patch,
+ or screenshot of the problem).
+ </para>
</listitem>
<listitem>
- <para>Fill in the fields. Bugzilla should have made reasonable
- guesses, based upon your browser, for the "Platform" and "OS"
- drop-down boxes. If they are wrong, change them.</para>
+ <para>
+ Depending on the Bugzilla installation you are using and the product in
+ which you are filing the bug, you can also request developers to consider
+ your bug in different ways (such as requesting review for the patch you
+ just attached, requesting your bug to block the next release of the
+ product, and many other product specific requests).
+ </para>
</listitem>
<listitem>
- <para>Select "Commit" and send in your bug report.</para>
+ <para>
+ Now is a good time to read your bug report again. Remove all misspellings,
+ otherwise your bug may not be found by developers running queries for some
+ specific words, and so your bug would not get any attention.
+ Also make sure you didn't forget any important information developers
+ should know in order to reproduce the problem, and make sure your
+ description of the problem is explicit and clear enough.
+ When you think your bug report is ready to go, the last step is to
+ click the <quote>Commit</quote> button to add your report into the database.
+ </para>
</listitem>
</orderedlist>
-
- <para>Try to make sure that everything said in the summary is also
- said in the first comment. Summaries are often updated and this will
- ensure your original information is easily accessible.
- </para>
-
+
<para>
You do not need to put "any" or similar strings in the URL field.
If there is no specific URL associated with the bug, leave this