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+<HTML
+><HEAD
+><TITLE
+>The Bugzilla FAQ</TITLE
+><META
+NAME="GENERATOR"
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+"><LINK
+REL="HOME"
+TITLE="The Bugzilla Guide"
+HREF="index.html"><LINK
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+TITLE="Bugzilla 3.0"
+HREF="bz30.html"><LINK
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+><BODY
+CLASS="APPENDIX"
+BGCOLOR="#FFFFFF"
+TEXT="#000000"
+LINK="#0000FF"
+VLINK="#840084"
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+><DIV
+CLASS="NAVHEADER"
+><TABLE
+WIDTH="100%"
+BORDER="0"
+CELLPADDING="0"
+CELLSPACING="0"
+><TR
+><TH
+COLSPAN="3"
+ALIGN="center"
+>The Bugzilla Guide</TH
+></TR
+><TR
+><TD
+WIDTH="10%"
+ALIGN="left"
+VALIGN="bottom"
+><A
+HREF="bz30.html"
+>Prev</A
+></TD
+><TD
+WIDTH="80%"
+ALIGN="center"
+VALIGN="bottom"
+></TD
+><TD
+WIDTH="10%"
+ALIGN="right"
+VALIGN="bottom"
+><A
+HREF="database.html"
+>Next</A
+></TD
+></TR
+></TABLE
+><HR
+ALIGN="LEFT"
+WIDTH="100%"></DIV
+><DIV
+CLASS="APPENDIX"
+><H1
+><A
+NAME="FAQ"
+>Appendix A. The Bugzilla FAQ</A
+></H1
+><DIV
+CLASS="QANDASET"
+><DL
+><DT
+>1. <A
+HREF="faq.html#FAQ_GENERAL"
+>General Questions</A
+></DT
+><DD
+><DL
+><DT
+>A.1.1. <A
+HREF="faq.html#AEN947"
+> Where can I find information about Bugzilla?</A
+></DT
+><DT
+>A.1.2. <A
+HREF="faq.html#AEN953"
+> What license is Bugzilla distributed under?
+ </A
+></DT
+><DT
+>A.1.3. <A
+HREF="faq.html#AEN959"
+> How do I get commercial support for Bugzilla?
+ </A
+></DT
+><DT
+>A.1.4. <A
+HREF="faq.html#AEN966"
+> What major companies or projects are currently using Bugzilla
+ for bug-tracking?
+ </A
+></DT
+><DT
+>A.1.5. <A
+HREF="faq.html#AEN991"
+> Who maintains Bugzilla?
+ </A
+></DT
+><DT
+>A.1.6. <A
+HREF="faq.html#AEN996"
+> How does Bugzilla stack up against other bug-tracking databases?
+ </A
+></DT
+><DT
+>A.1.7. <A
+HREF="faq.html#AEN1003"
+> How do I change my user name in Bugzilla?
+ </A
+></DT
+><DT
+>A.1.8. <A
+HREF="faq.html#AEN1008"
+> Why doesn't Bugzilla offer this or that feature or compatability
+ with this other tracking software?
+ </A
+></DT
+><DT
+>A.1.9. <A
+HREF="faq.html#AEN1015"
+> Why MySQL? I'm interested in seeing Bugzilla run on
+ Oracle/Sybase/Msql/PostgreSQL/MSSQL?
+ </A
+></DT
+><DT
+>A.1.10. <A
+HREF="faq.html#AEN1033"
+> Why do the scripts say "/usr/bonsaitools/bin/perl" instead of
+ "/usr/bin/perl" or something else?
+ </A
+></DT
+></DL
+></DD
+><DT
+>2. <A
+HREF="faq.html#FAQ_REDHAT"
+>Red Hat Bugzilla</A
+></DT
+><DD
+><DL
+><DT
+>A.2.1. <A
+HREF="faq.html#AEN1046"
+> What about Red Hat Bugzilla?
+ </A
+></DT
+><DT
+>A.2.2. <A
+HREF="faq.html#AEN1054"
+> What are the primary benefits of Red Hat Bugzilla?
+ </A
+></DT
+><DT
+>A.2.3. <A
+HREF="faq.html#AEN1082"
+> What's the current status of Red Hat Bugzilla?
+ </A
+></DT
+></DL
+></DD
+><DT
+>3. <A
+HREF="faq.html#FAQ_LOKI"
+>Loki Bugzilla (AKA Fenris)</A
+></DT
+><DD
+><DL
+><DT
+>A.3.1. <A
+HREF="faq.html#AEN1097"
+> What about Loki Bugzilla?
+ </A
+></DT
+><DT
+>A.3.2. <A
+HREF="faq.html#AEN1104"
+> Who maintains Fenris (Loki Bugzilla) now?
+ </A
+></DT
+><DT
+>A.3.3. <A
+HREF="faq.html#AEN1109"
+>
+ </A
+></DT
+></DL
+></DD
+><DT
+>4. <A
+HREF="faq.html#FAQ_PHB"
+>Pointy-Haired-Boss Questions</A
+></DT
+><DD
+><DL
+><DT
+>A.4.1. <A
+HREF="faq.html#AEN1116"
+> Is Bugzilla web-based or do you have to have specific software or
+ specific operating system on your machine?
+ </A
+></DT
+><DT
+>A.4.2. <A
+HREF="faq.html#AEN1121"
+> Has anyone you know of already done any Bugzilla integration with
+ Perforce (SCM software)?
+ </A
+></DT
+><DT
+>A.4.3. <A
+HREF="faq.html#AEN1126"
+> Does Bugzilla allow the user to track multiple projects?
+ </A
+></DT
+><DT
+>A.4.4. <A
+HREF="faq.html#AEN1131"
+> If I am on many projects, and search for all bugs assigned to me, will
+ Bugzilla list them for me and allow me to sort by project, severity etc?
+ </A
+></DT
+><DT
+>A.4.5. <A
+HREF="faq.html#AEN1136"
+> Does Bugzilla allow attachments (text, screenshots, urls etc)? If yes,
+ are there any that are NOT allowed?
+ </A
+></DT
+><DT
+>A.4.6. <A
+HREF="faq.html#AEN1141"
+> Does Bugzilla allow us to define our own priorities and levels? Do we
+ have complete freedom to change the labels of fields and format of them, and
+ the choice of acceptable values?
+ </A
+></DT
+><DT
+>A.4.7. <A
+HREF="faq.html#AEN1146"
+> Does Bugzilla provide any reporting features, metrics, graphs, etc? You
+ know, the type of stuff that management likes to see. :)
+ </A
+></DT
+><DT
+>A.4.8. <A
+HREF="faq.html#AEN1154"
+> Is there email notification and if so, what do you see when you get an
+ email? Do you see bug number and title or is it only the number?
+ </A
+></DT
+><DT
+>A.4.9. <A
+HREF="faq.html#AEN1159"
+> Can email notification be set up to send to multiple
+ people, some on the To List, CC List, BCC List etc?
+ </A
+></DT
+><DT
+>A.4.10. <A
+HREF="faq.html#AEN1164"
+> If there is email notification, do users have to have any particular
+ type of email application?
+ </A
+></DT
+><DT
+>A.4.11. <A
+HREF="faq.html#AEN1171"
+> If I just wanted to track certain bugs, as they go through life, can I
+ set it up to alert me via email whenever that bug changes, whether it be
+ owner, status or description etc.?
+ </A
+></DT
+><DT
+>A.4.12. <A
+HREF="faq.html#AEN1176"
+> Does Bugzilla allow data to be imported and exported? If I had outsiders
+ write up a bug report using a MS Word bug template, could that template be
+ imported into "matching" fields? If I wanted to take the results of a query
+ and export that data to MS Excel, could I do that?
+ </A
+></DT
+><DT
+>A.4.13. <A
+HREF="faq.html#AEN1184"
+> Does Bugzilla allow fields to be added, changed or deleted? If I want to
+ customize the bug submission form to meet our needs, can I do that using our
+ terminology?
+ </A
+></DT
+><DT
+>A.4.14. <A
+HREF="faq.html#AEN1189"
+> Has anyone converted Bugzilla to another language to be used in other
+ countries? Is it localizable?
+ </A
+></DT
+><DT
+>A.4.15. <A
+HREF="faq.html#AEN1194"
+> Can a user create and save reports? Can they do this in Word format?
+ Excel format?
+ </A
+></DT
+><DT
+>A.4.16. <A
+HREF="faq.html#AEN1199"
+> Can a user re-run a report with a new project, same query?
+ </A
+></DT
+><DT
+>A.4.17. <A
+HREF="faq.html#AEN1204"
+> Can a user modify an existing report and then save it into another name?
+ </A
+></DT
+><DT
+>A.4.18. <A
+HREF="faq.html#AEN1209"
+> Does Bugzilla have the ability to search by word, phrase, compound
+ search?
+ </A
+></DT
+><DT
+>A.4.19. <A
+HREF="faq.html#AEN1214"
+> Can the admin person establish separate group and individual user
+ privileges?
+ </A
+></DT
+><DT
+>A.4.20. <A
+HREF="faq.html#AEN1219"
+> Does Bugzilla provide record locking when there is simultaneous access
+ to the same bug? Does the second person get a notice that the bug is in use
+ or how are they notified?
+ </A
+></DT
+><DT
+>A.4.21. <A
+HREF="faq.html#AEN1224"
+> Are there any backup features provided?
+ </A
+></DT
+><DT
+>A.4.22. <A
+HREF="faq.html#AEN1230"
+> Can users be on the system while a backup is in progress?
+ </A
+></DT
+><DT
+>A.4.23. <A
+HREF="faq.html#AEN1235"
+> What type of human resources are needed to be on staff to install and
+ maintain Bugzilla? Specifically, what type of skills does the person need to
+ have? I need to find out if we were to go with Bugzilla, what types of
+ individuals would we need to hire and how much would that cost vs buying an
+ "Out-of-the-Box" solution.
+ </A
+></DT
+><DT
+>A.4.24. <A
+HREF="faq.html#AEN1242"
+> What time frame are we looking at if we decide to hire people to install
+ and maintain the Bugzilla? Is this something that takes hours or weeks to
+ install and a couple of hours per week to maintain and customize or is this
+ a multi-week install process, plus a full time job for 1 person, 2 people,
+ etc?
+ </A
+></DT
+><DT
+>A.4.25. <A
+HREF="faq.html#AEN1247"
+> Is there any licensing fee or other fees for using Bugzilla? Any
+ out-of-pocket cost other than the bodies needed as identified above?
+ </A
+></DT
+></DL
+></DD
+><DT
+>5. <A
+HREF="faq.html#FAQ_INSTALL"
+>Bugzilla Installation</A
+></DT
+><DD
+><DL
+><DT
+>A.5.1. <A
+HREF="faq.html#AEN1254"
+> How do I download and install Bugzilla?
+ </A
+></DT
+><DT
+>A.5.2. <A
+HREF="faq.html#AEN1260"
+> How do I install Bugzilla on Windows NT?
+ </A
+></DT
+><DT
+>A.5.3. <A
+HREF="faq.html#AEN1265"
+> Is there an easy way to change the Bugzilla cookie name?
+ </A
+></DT
+></DL
+></DD
+><DT
+>6. <A
+HREF="faq.html#FAQ_SECURITY"
+>Bugzilla Security</A
+></DT
+><DD
+><DL
+><DT
+>A.6.1. <A
+HREF="faq.html#AEN1272"
+> How do I completely disable MySQL security if it's giving me problems
+ (I've followed the instructions in the README!)?
+ </A
+></DT
+><DT
+>A.6.2. <A
+HREF="faq.html#AEN1278"
+> Are there any security problems with Bugzilla?
+ </A
+></DT
+><DT
+>A.6.3. <A
+HREF="faq.html#AEN1283"
+> I've implemented the security fixes mentioned in Chris Yeh's security
+ advisory of 5/10/2000 advising not to run MySQL as root, and am running into
+ problems with MySQL no longer working correctly.
+ </A
+></DT
+></DL
+></DD
+><DT
+>7. <A
+HREF="faq.html#FAQ_EMAIL"
+>Bugzilla Email</A
+></DT
+><DD
+><DL
+><DT
+>A.7.1. <A
+HREF="faq.html#AEN1290"
+> I have a user who doesn't want to receive any more email from Bugzilla.
+ How do I stop it entirely for this user?
+ </A
+></DT
+><DT
+>A.7.2. <A
+HREF="faq.html#AEN1295"
+> I'm evaluating/testing Bugzilla, and don't want it to send email to
+ anyone but me. How do I do it?
+ </A
+></DT
+><DT
+>A.7.3. <A
+HREF="faq.html#AEN1300"
+> I want whineatnews.pl to whine at something more, or other than, only new
+ bugs. How do I do it?
+ </A
+></DT
+><DT
+>A.7.4. <A
+HREF="faq.html#AEN1306"
+> I don't like/want to use Procmail to hand mail off to bug_email.pl.
+ What alternatives do I have?
+ </A
+></DT
+><DT
+>A.7.5. <A
+HREF="faq.html#AEN1313"
+> How do I set up the email interface to submit/change bugs via email?
+ </A
+></DT
+><DT
+>A.7.6. <A
+HREF="faq.html#AEN1318"
+> Email takes FOREVER to reach me from bugzilla -- it's extremely slow.
+ What gives?
+ </A
+></DT
+><DT
+>A.7.7. <A
+HREF="faq.html#AEN1325"
+> How come email never reaches me from bugzilla changes?
+ </A
+></DT
+></DL
+></DD
+><DT
+>8. <A
+HREF="faq.html#FAQ_DB"
+>Bugzilla Database</A
+></DT
+><DD
+><DL
+><DT
+>A.8.1. <A
+HREF="faq.html#AEN1333"
+> I've heard Bugzilla can be used with Oracle?
+ </A
+></DT
+><DT
+>A.8.2. <A
+HREF="faq.html#AEN1338"
+> Bugs are missing from queries, but exist in the database (and I can pull
+ them up by specifying the bug ID). What's wrong?
+ </A
+></DT
+><DT
+>A.8.3. <A
+HREF="faq.html#AEN1343"
+> I think my database might be corrupted, or contain invalid entries. What
+ do I do?
+ </A
+></DT
+><DT
+>A.8.4. <A
+HREF="faq.html#AEN1348"
+> I want to manually edit some entries in my database. How?
+ </A
+></DT
+><DT
+>A.8.5. <A
+HREF="faq.html#AEN1353"
+> I try to add myself as a user, but Bugzilla always tells me my password is wrong.
+ </A
+></DT
+><DT
+>A.8.6. <A
+HREF="faq.html#AEN1358"
+> I think I've set up MySQL permissions correctly, but bugzilla still can't
+ connect.
+ </A
+></DT
+><DT
+>A.8.7. <A
+HREF="faq.html#AEN1363"
+> How do I synchronize bug information among multiple different Bugzilla
+ databases?
+ </A
+></DT
+><DT
+>A.8.8. <A
+HREF="faq.html#AEN1370"
+> Why do I get bizarre errors when trying to submit data, particularly problems
+ with "groupset"?
+ </A
+></DT
+><DT
+>A.8.9. <A
+HREF="faq.html#AEN1375"
+> How come even after I delete bugs, the long descriptions show up?
+ </A
+></DT
+></DL
+></DD
+><DT
+>9. <A
+HREF="faq.html#FAQ_NT"
+>Bugzilla and Win32</A
+></DT
+><DD
+><DL
+><DT
+>A.9.1. <A
+HREF="faq.html#AEN1382"
+> What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)?
+ </A
+></DT
+><DT
+>A.9.2. <A
+HREF="faq.html#AEN1387"
+> Is there a "Bundle::Bugzilla" equivalent for Win32?
+ </A
+></DT
+><DT
+>A.9.3. <A
+HREF="faq.html#AEN1392"
+> CGI's are failing with a "something.cgi is not a valid Windows NT
+ application" error. Why?
+ </A
+></DT
+><DT
+>A.9.4. <A
+HREF="faq.html#AEN1400"
+> Can I have some general instructions on how to make Bugzilla on Win32 work?
+ </A
+></DT
+><DT
+>A.9.5. <A
+HREF="faq.html#AEN1406"
+> I'm having trouble with the perl modules for NT not being able to talk to
+ to the database.
+ </A
+></DT
+></DL
+></DD
+><DT
+>10. <A
+HREF="faq.html#FAQ_USE"
+>Bugzilla Usage</A
+></DT
+><DD
+><DL
+><DT
+>A.10.1. <A
+HREF="faq.html#AEN1427"
+> The query page is very confusing. Isn't there a simpler way to query?
+ </A
+></DT
+><DT
+>A.10.2. <A
+HREF="faq.html#AEN1433"
+> I'm confused by the behavior of the "accept" button in the Show Bug form.
+ Why doesn't it assign the bug to me when I accept it?
+ </A
+></DT
+><DT
+>A.10.3. <A
+HREF="faq.html#AEN1443"
+> I can't upload anything into the database via the "Create Attachment"
+ link. What am I doing wrong?
+ </A
+></DT
+><DT
+>A.10.4. <A
+HREF="faq.html#AEN1448"
+> Email submissions to Bugzilla that have attachments end up asking me to
+ save it as a "cgi" file.
+ </A
+></DT
+><DT
+>A.10.5. <A
+HREF="faq.html#AEN1453"
+> How do I change a keyword in Bugzilla, once some bugs are using it?
+ </A
+></DT
+></DL
+></DD
+><DT
+>11. <A
+HREF="faq.html#FAQ_HACKING"
+>Bugzilla Hacking</A
+></DT
+><DD
+><DL
+><DT
+>A.11.1. <A
+HREF="faq.html#AEN1460"
+> What bugs are in Bugzilla right now?
+ </A
+></DT
+><DT
+>A.11.2. <A
+HREF="faq.html#AEN1469"
+> What's the best way to submit patches? What guidelines should I follow?
+ </A
+></DT
+></DL
+></DD
+></DL
+><DIV
+CLASS="QANDADIV"
+><H3
+><A
+NAME="FAQ_GENERAL"
+></A
+>1. General Questions</H3
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN947"
+></A
+><B
+>A.1.1. </B
+> Where can I find information about Bugzilla?</P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> You can stay up-to-date with the latest Bugzilla
+ information at <A
+HREF="http://www.mozilla.org/projects/bugzilla/"
+TARGET="_top"
+> http://www.mozilla.org/projects/bugzilla/</A
+>
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN953"
+></A
+><B
+>A.1.2. </B
+> What license is Bugzilla distributed under?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Bugzilla is covered by the Mozilla Public License.
+ See details at <A
+HREF="http://www.mozilla.org/MPL/"
+TARGET="_top"
+> http://www.mozilla.org/MPL/</A
+>
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN959"
+></A
+><B
+>A.1.3. </B
+> How do I get commercial support for Bugzilla?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> <A
+HREF="http://www.collab.net/"
+TARGET="_top"
+>www.collab.net</A
+> offers
+ Bugzilla as part of their standard offering to large projects.
+ They do have some minimum fees that are pretty hefty, and generally
+ aren't interested in small projects.
+ </P
+><P
+> There are several experienced
+ Bugzilla hackers on the mailing list/newsgroup who are willing
+ to whore themselves out for generous compensation.
+ Try sending a message to the mailing list asking for a volunteer.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN966"
+></A
+><B
+>A.1.4. </B
+> What major companies or projects are currently using Bugzilla
+ for bug-tracking?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> There are <EM
+>dozens</EM
+> of major comapanies with public
+ Bugzilla sites to track bugs in their products. A few include:
+ <P
+></P
+><TABLE
+BORDER="0"
+><TBODY
+><TR
+><TD
+>Netscape/AOL</TD
+></TR
+><TR
+><TD
+>Mozilla.org</TD
+></TR
+><TR
+><TD
+>AtHome Corporation</TD
+></TR
+><TR
+><TD
+>Red Hat Software</TD
+></TR
+><TR
+><TD
+>Loki Entertainment Software</TD
+></TR
+><TR
+><TD
+>SuSe Corp</TD
+></TR
+><TR
+><TD
+>The Horde Project</TD
+></TR
+><TR
+><TD
+>The Eazel Project</TD
+></TR
+><TR
+><TD
+>AbiSource</TD
+></TR
+><TR
+><TD
+>Real Time Enterprises, Inc</TD
+></TR
+><TR
+><TD
+>Eggheads.org</TD
+></TR
+><TR
+><TD
+>Strata Software</TD
+></TR
+><TR
+><TD
+>RockLinux</TD
+></TR
+><TR
+><TD
+>Creative Labs (makers of SoundBlaster)</TD
+></TR
+><TR
+><TD
+>The Apache Foundation</TD
+></TR
+><TR
+><TD
+>The Gnome Foundation</TD
+></TR
+><TR
+><TD
+>Linux-Mandrake</TD
+></TR
+></TBODY
+></TABLE
+><P
+></P
+>
+ </P
+><P
+> Suffice to say, there are more than enough huge projects using Bugzilla
+ that we can safely say it's extremely popular.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN991"
+></A
+><B
+>A.1.5. </B
+> Who maintains Bugzilla?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> There are many, many contributors from around the world maintaining Bugzilla.
+ The designated "Maintainer" is Tara Hernandez, with QA support by Matthew Tuck.
+ Dan Mosedale and Dawn Endico are employees of Mozilla.org responsible for the
+ installation of Bugzilla there, and are very frequent code contributors.
+ Terry Weissman originally ported Bugzilla, but "these days, Terry just hangs around
+ and heckles." The rest of us are mostly transient developers; Bugzilla suits
+ our needs, and we contribute code as we have needs for updates.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN996"
+></A
+><B
+>A.1.6. </B
+> How does Bugzilla stack up against other bug-tracking databases?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> A year has gone by, and I <EM
+>still</EM
+> can't find any head-to-head
+ comparisons of Bugzilla against other defect-tracking software. However, from my
+ personal experience with other bug-trackers, Bugzilla offers
+ superior performance on commodity hardware, better price (free!), more developer-
+ friendly features (such as stored queries, email integration, and platform
+ independence), improved scalability, open source code, greater flexibility,
+ and superior ease-of-use.
+ </P
+><P
+> If you happen to be a commercial Bugzilla vendor, please step forward with a rebuttal
+ so I can include it in the FAQ. We're not in pursuit of Bugzilla ueber alles;
+ we simply love having a powerful, open-source tool to get our jobs done.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1003"
+></A
+><B
+>A.1.7. </B
+> How do I change my user name in Bugzilla?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> You can't. However, the administrative account can, by simply opening
+ your user account in editusers.cgi and changing the login name.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1008"
+></A
+><B
+>A.1.8. </B
+> Why doesn't Bugzilla offer this or that feature or compatability
+ with this other tracking software?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> It may be that the support has not been built yet, or that you
+ have not yet found it. Bugzilla is making tremendous strides in
+ usability, customizability, scalability, and user interface. It
+ is widely considered the most complete and popular open-source
+ bug-tracking software in existence.
+ </P
+><P
+> That doesn't mean it can't use improvement!
+ You can help the project along by either hacking a patch yourself
+ that supports the functionality you require, or else submitting a
+ "Request for Enhancement" (RFE) using the bug submission interface
+ at <A
+HREF="http://bugzilla.mozilla.org/"
+TARGET="_top"
+>bugzilla.mozilla.org</A
+>.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1015"
+></A
+><B
+>A.1.9. </B
+> Why MySQL? I'm interested in seeing Bugzilla run on
+ Oracle/Sybase/Msql/PostgreSQL/MSSQL?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+>Terry Weissman answers,
+ <A
+NAME="AEN1019"
+></A
+><BLOCKQUOTE
+CLASS="BLOCKQUOTE"
+><P
+> You're not the only one. But <EM
+>I</EM
+> am not very interested. I'm not
+ a real SQL or database person. I just wanted to make a useful tool,
+ and build it on top of free software. So, I picked MySQL, and
+ learned SQL by staring at the MySQL manual and some code lying
+ around here, and
+ wrote Bugzilla. I didn't know that Enum's were non-standard SQL.
+ I'm not sure if I would have cared, but I didn't even know. So, to
+ me, things are "portable" because it uses MySQL, and MySQL is
+ portable enough. I fully understand (now) that people want to be
+ portable to other databases, but that's never been a real concern
+ of mine.
+ </P
+></BLOCKQUOTE
+>
+ </P
+><P
+> Things aren't quite that grim these days, however. Terry pretty much
+ sums up much of the thinking many of us have for Bugzilla, but there
+ is light on the horizon for database-independence! Here are some options:
+ </P
+><P
+></P
+><TABLE
+BORDER="0"
+><TBODY
+><TR
+><TD
+> <EM
+><A
+HREF="http://bugzilla.redhat.com/"
+TARGET="_top"
+>Red Hat Bugzilla</A
+></EM
+>:
+ Runs a modified Bugzilla 2.8 atop an Oracle database.
+ </TD
+></TR
+><TR
+><TD
+> <EM
+><A
+HREF="http://sourceforge.net/projects/interzilla"
+TARGET="_top"
+>Interzilla</A
+></EM
+>:
+ A project to run Bugzilla on Interbase. No code released yet, however.
+ </TD
+></TR
+><TR
+><TD
+> <EM
+>Bugzilla 3.0</EM
+>: One of the primary stated goals
+ is multiple database support.
+ </TD
+></TR
+></TBODY
+></TABLE
+><P
+></P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1033"
+></A
+><B
+>A.1.10. </B
+> Why do the scripts say "/usr/bonsaitools/bin/perl" instead of
+ "/usr/bin/perl" or something else?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Mozilla.org uses /usr/bonsaitools/bin/perl. The prime rule in making
+ submissions is "don't break bugzilla.mozilla.org". If it breaks it, your
+ patch will be reverted faster than you can do a diff.
+ </P
+><P
+> Here's Terry Weissman's comment, for some historical context:
+ <A
+NAME="AEN1038"
+></A
+><BLOCKQUOTE
+CLASS="BLOCKQUOTE"
+><P
+> [This was] purely my own convention. I wanted a place to put a version of
+ Perl and other tools that was strictly under my control for the
+ various webtools, and not subject to anyone else. Edit it to point
+ to whatever you like.
+ </P
+><DIV
+CLASS="NOTE"
+><BLOCKQUOTE
+CLASS="NOTE"
+><P
+><B
+>Note: </B
+> We always recommend that, if possible, you keep the path
+ as /usr/bonsaitools/bin/perl, and simply add a /usr/bonsaitools
+ and /usr/bonsaitools/bin directory, then symlink your version
+ of perl to /usr/bonsaitools/bin/perl. This will make upgrading
+ your Bugzilla much easier in the future.
+ </P
+><P
+> Obviously, if you do not have root access to your Bugzilla
+ box, our suggestion is irrelevant.
+ </P
+></BLOCKQUOTE
+></DIV
+></BLOCKQUOTE
+>
+ </P
+></DIV
+></DIV
+></DIV
+><DIV
+CLASS="QANDADIV"
+><H3
+><A
+NAME="FAQ_REDHAT"
+></A
+>2. Red Hat Bugzilla</H3
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1046"
+></A
+><B
+>A.2.1. </B
+> What about Red Hat Bugzilla?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Red Hat Bugzilla is arguably more user-friendly, customizable, and scalable
+ than stock Bugzilla. Check it out at
+ http://bugzilla.redhat.com and the sources at ftp://people.redhat.com/dkl/.
+ They've set their Bugzilla up to work with Oracle out of the box.
+ Note that Redhat Bugzilla is based upon the 2.8 Bugzilla tree;
+ Bugzilla has made some tremendous advances since the 2.8 release.
+ Why not download both Bugzillas to check out the differences for
+ yourself?
+ </P
+><P
+> Dave Lawrence, the original Red Hat Bugzilla maintainer, mentions:
+ <A
+NAME="AEN1051"
+></A
+><BLOCKQUOTE
+CLASS="BLOCKQUOTE"
+><P
+> Somebody needs to take the ball and run with it. I'm the only
+ maintainer and am very pressed for time.
+ </P
+></BLOCKQUOTE
+>
+ If you, or someone you know, has the time and expertise to do the integration
+ work so main-tree Bugzilla 2.12 and higher integrates the Red
+ Hat Bugzilla Oracle modifications, please donate your
+ time to supporting the Bugzilla project.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1054"
+></A
+><B
+>A.2.2. </B
+> What are the primary benefits of Red Hat Bugzilla?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> <EM
+>Dave Lawrence</EM
+>:
+ <A
+NAME="AEN1059"
+></A
+><BLOCKQUOTE
+CLASS="BLOCKQUOTE"
+><P
+> For the record, we are not using any template type implementation for
+ the cosmetic changes maded to Bugzilla. It is just alot of html changes
+ in the code itself. I admit I may have gotten a little carried away with it
+ but the corporate types asked for a more standardized interface to match up
+ with other projects relating to Red Hat web sites. A lot of other web based
+ internal tools I am working on also look like Bugzilla.
+ </P
+><P
+> I do want to land the changes that I have made to Bugzilla but I may
+ have to back out a good deal and make a different version of Red Hat's
+ Bugzilla for checking in to CVS. Especially the cosmetic changes because it
+ seems they may not fit the general public. I will do that as soon as I can.
+ I also still do my regular QA responsibilities along with Bugzilla so time
+ is difficult sometimes to come by.
+ </P
+><P
+> There are also a good deal of other changes that were requested by
+ management for things like support contracts and different permission
+ groups for making bugs private. Here is a short list of the major
+ changes that have been made:
+ </P
+><P
+></P
+><OL
+TYPE="1"
+><LI
+><P
+> No enum types. All old enum types are now separate smaller tables.
+ </P
+></LI
+><LI
+><P
+> No bit wise operations. Not all databases support this so they were
+ changed to a more generic way of doing this task
+ </P
+></LI
+><LI
+><P
+> Bug reports can only be altered by the reporter, assignee, or a
+ privileged bugzilla user. The rest of the world can see the bug but in
+ a non-changeable format (unless the bug has been marked private). They
+ can however add comments, add and remove themselves from the CC list
+ </P
+></LI
+><LI
+><P
+> Different group scheme. Each group has an id number related to it.
+ There is a user_group table which contains userid to groupid mappings
+ to determine which groups each user belongs to. Additionally there is
+ a bug_group table that has bugid to groupid mappings to show which
+ groups can see a particular bug. If there are no entries for a bug in
+ this table then the bug is public.
+ </P
+></LI
+><LI
+><P
+> Product groups. product_table created to only allow certain products to
+ be visible for certain groups in both bug entry and query. This was
+ particulary helpful for support contracts.
+ </P
+></LI
+><LI
+><P
+> Of course many (too many) changes to Bugzilla code itself to allow use
+ with Oracle and still allow operation with Mysql if so desired.
+ Currently if you use Mysql it is set to use Mysql's old permission
+ scheme to keep breakage to a minimum. Hopefully one day this will
+ standardize on one style which may of course be something completely
+ different.
+ </P
+></LI
+><LI
+><P
+> Uses Text::Template perl module for rendering of the dynamic HTML pages
+ such as enter_bug.cgi, query.cgi, bug_form.pl, and for the header and
+ footer parts of the page. This allows the html to be separate from the
+ perl code for customizing the look and feel of the page to one's
+ preference.
+ </P
+></LI
+><LI
+><P
+> There are many other smaller changes. There is also a port to Oracle
+ that I have been working on as time permits but is not completely
+ finished but somewhat usable. I will merge it into our standard code
+ base when it becomes production quality. Unfortunately there will have
+ to be some conditionals in the code to make it work with other than
+ Oracle due to some differences between Oracle and Mysql.
+ </P
+></LI
+></OL
+><P
+> Both the Mysql and Oracle versions of our current code base are
+ available from ftp://people.redhat.com/dkl. If Terry/Tara wants I can submit
+ patch files for all of the changes I have made and he can determine what is
+ suitable for addition to the main bugzilla cade base. But for me to commit
+ changes to the actual CVS I will need to back out alot of things that are
+ not suitable for the rest of the Bugzilla community. I am open to
+ suggestions.
+ </P
+></BLOCKQUOTE
+>
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1082"
+></A
+><B
+>A.2.3. </B
+> What's the current status of Red Hat Bugzilla?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> <DIV
+CLASS="NOTE"
+><BLOCKQUOTE
+CLASS="NOTE"
+><P
+><B
+>Note: </B
+> This information is somewhat dated; I last updated it
+ 7 June 2000.
+ </P
+></BLOCKQUOTE
+></DIV
+>
+ <EM
+>Dave Lawrence</EM
+>:
+ <A
+NAME="AEN1089"
+></A
+><BLOCKQUOTE
+CLASS="BLOCKQUOTE"
+><P
+> I suppose the current thread warrants an update on the status of
+ Oracle and bugzilla ;) We have now been running Bugzilla 2.8 on
+ Oracle for the last two days in our production environment. I
+ tried to do as much testing as possible with it before going live
+ which is some of the reason for the long delay. I did not get
+ enough feedback as I would have liked from internal developers to
+ help weed out any bugs still left so I said "Fine, i will take it
+ live and then I will get the feedback I want :)" So it is now
+ starting to stabilize and it running quite well after working
+ feverishly the last two days fixing problems as soon as they came
+ in from the outside world. The current branch in cvs is up2date if
+ anyone would like to grab it and try it out. The oracle _setup.pl
+ is broken right now due to some last minute changes but I will
+ update that soon. Therefore you would probably need to create the
+ database tables the old fashioned way using the supplied sql
+ creation scripts located in the ./oracle directory. We have heavy
+ optimizations in the database it self thanks to the in-house DBA
+ here at Red Hat so it is running quite fast. The database itself
+ is located on a dual PII450 with 1GB ram and 14 high voltage
+ differential raided scsi drives. The tables and indexes are
+ partitioned in 4 chuncks across the raided drive which is nice
+ because when ever you need to do a full table scan, it is actually
+ starting in 4 different locations on 4 different drives
+ simultaneously. And the indexes of course are on separate drives
+ from the data so that speeds things up tremendously. When I can
+ find the time I will document all that we have done to get this
+ thing going to help others that may need it.
+ </P
+><P
+> As Matt has mentioned it is still using out-dated code and with a
+ little help I would like to bring everything up to date for
+ eventual incorporation with the main cvs tree. Due to other
+ duties I have with the company any help with this wiould be
+ appreciated. What we are using now is what I call a best first
+ effort. It definitely can be improved on and may even need
+ complete rewrites in a lot of areas. A lot of changes may have to
+ be made in the way Bugzilla does things currently to make this
+ transition to a more generic database interface. Fortunately when
+ making the Oracle changes I made sure I didn't do anything that I
+ would consider Oracle specific and could not be easily done with
+ other databases. Alot of the sql statements need to be broken up
+ into smaller utilities that themselves would need to make
+ decisions on what database they are using but the majority of the
+ code can be made database neutral.
+ </P
+></BLOCKQUOTE
+>
+ </P
+></DIV
+></DIV
+></DIV
+><DIV
+CLASS="QANDADIV"
+><H3
+><A
+NAME="FAQ_LOKI"
+></A
+>3. Loki Bugzilla (AKA Fenris)</H3
+><DIV
+CLASS="NOTE"
+><BLOCKQUOTE
+CLASS="NOTE"
+><P
+><B
+>Note: </B
+> Loki's "Fenris" Bugzilla is no longer actively maintained.
+ It works well enough for Loki. Additionally, the major
+ differences in Fenris have now been integrated into
+ the main source tree of Bugzilla, so there's not much
+ reason to go grab the source. I left this section of the
+ FAQ principally for historical interest.
+ </P
+></BLOCKQUOTE
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1097"
+></A
+><B
+>A.3.1. </B
+> What about Loki Bugzilla?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Loki Games has a customized version of Bugzilla available at
+ http://fenris.lokigames.com. From that page,
+ <A
+NAME="AEN1101"
+></A
+><BLOCKQUOTE
+CLASS="BLOCKQUOTE"
+><P
+> You may have noticed that Fenris is a fork from Bugzilla-- our
+ patches weren't suitable for integration --and a few people have
+ expressed interest in the code. Fenris has one major improvement
+ over Bugzilla, and that is individual comments are not appended
+ onto a string blob, they are stored as a record in a separate
+ table. This allows you to, for instance, separate comments out
+ according to privilege levels in case your bug database could
+ contain sensitive information not for public eyes. We also provide
+ things like email hiding to protect user's privacy, additional
+ fields such as 'user_affected' in case someone enters someone
+ else's bug, comment editing and deletion, and more conditional
+ system variables than Bugzilla does (turn off attachments,
+ qacontact, etc.).
+ </P
+></BLOCKQUOTE
+>
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1104"
+></A
+><B
+>A.3.2. </B
+> Who maintains Fenris (Loki Bugzilla) now?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Raphael Barrerro &#60;raistlin@lokigames.com&#62;.
+ Michael Vance created the initial fork, but no longer
+ maintains the project.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1109"
+></A
+><B
+>A.3.3. </B
+>
+ </P
+></DIV
+></DIV
+></DIV
+><DIV
+CLASS="QANDADIV"
+><H3
+><A
+NAME="FAQ_PHB"
+></A
+>4. Pointy-Haired-Boss Questions</H3
+><DIV
+CLASS="NOTE"
+><BLOCKQUOTE
+CLASS="NOTE"
+><P
+><B
+>Note: </B
+> The title of this section doesn't mean you're a PHB -- it just means
+ you probably HAVE a PHB who wants to know this :)
+ </P
+></BLOCKQUOTE
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1116"
+></A
+><B
+>A.4.1. </B
+> Is Bugzilla web-based or do you have to have specific software or
+ specific operating system on your machine?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> It is web and e-mail based. You can edit bugs by sending specially
+ formatted email to a properly configured Bugzilla, or control via the web.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1121"
+></A
+><B
+>A.4.2. </B
+> Has anyone you know of already done any Bugzilla integration with
+ Perforce (SCM software)?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Yes! You can find more information elsewhere in "The Bugzilla
+ Guide" in the "Integration with Third-Party Products" section.
+ The section on Perforce isn't very large, but as the maintainer
+ of the Guide is charged with Perforce/Bugzilla integration by
+ his company, you can expect this section to grow.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1126"
+></A
+><B
+>A.4.3. </B
+> Does Bugzilla allow the user to track multiple projects?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Absolutely! You can track up to a "soft-limit" of around
+ 64 individual "Products", that can each be composed of as
+ many "Components" as you want. Check the Administration
+ section of the Bugzilla Guide for more information regarding
+ setting up Products and Components.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1131"
+></A
+><B
+>A.4.4. </B
+> If I am on many projects, and search for all bugs assigned to me, will
+ Bugzilla list them for me and allow me to sort by project, severity etc?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Yes.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1136"
+></A
+><B
+>A.4.5. </B
+> Does Bugzilla allow attachments (text, screenshots, urls etc)? If yes,
+ are there any that are NOT allowed?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Yes. There are many specific MIME-types that are pre-defined by Bugzilla,
+ but you may specify any arbitrary MIME-type you need when you
+ upload the file. Since all attachments are stored in the database,
+ however, I recommend storing large binary attachments elsewhere
+ in the web server's file system and providing a hyperlink
+ as a comment, or in the provided "URL" field in the bug report.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1141"
+></A
+><B
+>A.4.6. </B
+> Does Bugzilla allow us to define our own priorities and levels? Do we
+ have complete freedom to change the labels of fields and format of them, and
+ the choice of acceptable values?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Yes. However, modifying some fields, notably those related to bug
+ progression states, also require adjusting the program logic to
+ compensate for the change.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1146"
+></A
+><B
+>A.4.7. </B
+> Does Bugzilla provide any reporting features, metrics, graphs, etc? You
+ know, the type of stuff that management likes to see. :)
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Yes. Look at <A
+HREF="http://bugzilla.mozilla.org/reports.cgi"
+TARGET="_top"
+> http://bugzilla.mozilla.org/reports.cgi</A
+> for basic reporting
+ facilities.
+ </P
+><P
+> For more advanced reporting, I recommend hooking up a professional
+ reporting package, such as Crystal Reports, and use ODBC to access
+ the MySQL database. You can do a lot through the Query page of
+ Bugzilla as well, but right now Advanced Reporting is much
+ better accomplished through third-party utilities that can
+ interface with the database directly.
+ </P
+><P
+> Advanced Reporting is a Bugzilla 3.X proposed feature.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1154"
+></A
+><B
+>A.4.8. </B
+> Is there email notification and if so, what do you see when you get an
+ email? Do you see bug number and title or is it only the number?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Email notification is user-configurable. The bug id and Topic
+ of the bug report accompany each email notification, along with
+ a list of the changes made.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1159"
+></A
+><B
+>A.4.9. </B
+> Can email notification be set up to send to multiple
+ people, some on the To List, CC List, BCC List etc?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Yes.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1164"
+></A
+><B
+>A.4.10. </B
+> If there is email notification, do users have to have any particular
+ type of email application?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Bugzilla email is sent in plain text, the most compatible mail format
+ on the planet.
+ <DIV
+CLASS="NOTE"
+><BLOCKQUOTE
+CLASS="NOTE"
+><P
+><B
+>Note: </B
+> If you decide to use the bugzilla_email integration features
+ to allow Bugzilla to record responses to mail with the associated bug,
+ you may need to caution your users to set their mailer to "respond
+ to messages in the format in which they were sent". For security reasons
+ Bugzilla ignores HTML tags in comments, and if a user sends HTML-based
+ email into Bugzilla the resulting comment looks downright awful.
+ </P
+></BLOCKQUOTE
+></DIV
+>
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1171"
+></A
+><B
+>A.4.11. </B
+> If I just wanted to track certain bugs, as they go through life, can I
+ set it up to alert me via email whenever that bug changes, whether it be
+ owner, status or description etc.?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Yes. Place yourself in the "cc" field of the bug you wish to monitor.
+ Then change your "Notify me of changes to" field in the Email Settings
+ tab of the User Preferences screen in Bugzilla to the "Only those
+ bugs which I am listed on the CC line" option.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1176"
+></A
+><B
+>A.4.12. </B
+> Does Bugzilla allow data to be imported and exported? If I had outsiders
+ write up a bug report using a MS Word bug template, could that template be
+ imported into "matching" fields? If I wanted to take the results of a query
+ and export that data to MS Excel, could I do that?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Mozilla allows data export through a custom DTD in XML format.
+ It does not, however, export to specific formats other than the
+ XML Mozilla DTD. Importing the data into Excel or any other application
+ is left as an exercise for the reader.
+ </P
+><P
+> If you create import filters to other applications from Mozilla's XML,
+ please submit your modifications for inclusion in future Bugzilla
+ distributions.
+ </P
+><P
+> As for data import, any application can send data to Bugzilla through
+ the HTTP protocol, or through Mozilla's XML API. However, it seems
+ kind of silly to put another front-end in front of Bugzilla;
+ it makes more sense to create a simplified bug submission form in
+ HTML. You can find an excellent example at
+ <A
+HREF="http://www.mozilla.org/quality/help/bugzilla-helper.html"
+TARGET="_top"
+> http://www.mozilla.org/quality/help/bugzilla-helper.html</A
+>
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1184"
+></A
+><B
+>A.4.13. </B
+> Does Bugzilla allow fields to be added, changed or deleted? If I want to
+ customize the bug submission form to meet our needs, can I do that using our
+ terminology?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Yes.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1189"
+></A
+><B
+>A.4.14. </B
+> Has anyone converted Bugzilla to another language to be used in other
+ countries? Is it localizable?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Currently, no. Internationalization support for Perl did not
+ exist in a robust fashion until the recent release of version 5.6.0;
+ Bugzilla is, and likely will remain (until 3.X) completely
+ non-localized.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1194"
+></A
+><B
+>A.4.15. </B
+> Can a user create and save reports? Can they do this in Word format?
+ Excel format?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Yes. No. No.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1199"
+></A
+><B
+>A.4.16. </B
+> Can a user re-run a report with a new project, same query?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Yes.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1204"
+></A
+><B
+>A.4.17. </B
+> Can a user modify an existing report and then save it into another name?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> You can save an unlimited number of queries in Bugzilla. You are free
+ to modify them and rename them to your heart's desire.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1209"
+></A
+><B
+>A.4.18. </B
+> Does Bugzilla have the ability to search by word, phrase, compound
+ search?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> You have no idea. Bugzilla's query interface, particularly with the
+ advanced Boolean operators, is incredibly versatile.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1214"
+></A
+><B
+>A.4.19. </B
+> Can the admin person establish separate group and individual user
+ privileges?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Yes.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1219"
+></A
+><B
+>A.4.20. </B
+> Does Bugzilla provide record locking when there is simultaneous access
+ to the same bug? Does the second person get a notice that the bug is in use
+ or how are they notified?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Bugzilla does not lock records. It provides mid-air collision detection,
+ and offers the offending user a choice of options to deal with the conflict.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1224"
+></A
+><B
+>A.4.21. </B
+> Are there any backup features provided?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> MySQL, the database back-end for Bugzilla, allows hot-backup of data.
+ You can find strategies for dealing with backup considerations
+ at <A
+HREF="http://www.mysql.com/doc/B/a/Backup.html"
+TARGET="_top"
+> http://www.mysql.com/doc/B/a/Backup.html</A
+>
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1230"
+></A
+><B
+>A.4.22. </B
+> Can users be on the system while a backup is in progress?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Yes. However, commits to the database must wait
+ until the tables are unlocked. Bugzilla databases are typically
+ very small, and backups routinely take less than a minute.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1235"
+></A
+><B
+>A.4.23. </B
+> What type of human resources are needed to be on staff to install and
+ maintain Bugzilla? Specifically, what type of skills does the person need to
+ have? I need to find out if we were to go with Bugzilla, what types of
+ individuals would we need to hire and how much would that cost vs buying an
+ "Out-of-the-Box" solution.
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> If Bugzilla is set up correctly from the start, continuing maintenance needs
+ are minimal and can be completed by unskilled labor. Things like rotate
+ backup tapes and check log files for the word "error".
+ </P
+><P
+> Commercial Bug-tracking software typically costs somewhere upwards
+ of $20,000 or more for 5-10 floating licenses. Bugzilla consultation
+ is available from skilled members of the newsgroup.
+ </P
+><P
+> As an example, as of this writing I typically charge
+ $115 for the first hour, and $89 each hour thereafter
+ for consulting work. It takes me three to five hours to make Bugzilla
+ happy on a Development installation of Linux-Mandrake.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1242"
+></A
+><B
+>A.4.24. </B
+> What time frame are we looking at if we decide to hire people to install
+ and maintain the Bugzilla? Is this something that takes hours or weeks to
+ install and a couple of hours per week to maintain and customize or is this
+ a multi-week install process, plus a full time job for 1 person, 2 people,
+ etc?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> It all depends on your level of commitment. Someone with much Bugzilla
+ experience can get you up and running in less than a day, and
+ your Bugzilla install can run untended for years. If your
+ Bugzilla strategy is critical to your business workflow, hire somebody
+ with reasonable UNIX or Perl skills to handle your process management and
+ bug-tracking maintenance &#38; customization.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1247"
+></A
+><B
+>A.4.25. </B
+> Is there any licensing fee or other fees for using Bugzilla? Any
+ out-of-pocket cost other than the bodies needed as identified above?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> No. MySQL asks, if you find their product valuable, that you purchase
+ a support contract from them that suits your needs.
+ </P
+></DIV
+></DIV
+></DIV
+><DIV
+CLASS="QANDADIV"
+><H3
+><A
+NAME="FAQ_INSTALL"
+></A
+>5. Bugzilla Installation</H3
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1254"
+></A
+><B
+>A.5.1. </B
+> How do I download and install Bugzilla?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Check <A
+HREF="http://www.mozilla.org/projects/bugzilla/"
+TARGET="_top"
+> http://www.mozilla.org/projects/bugzilla/</A
+> for details.
+ Once you download it, untar it, read the README and
+ the Bugzilla Guide.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1260"
+></A
+><B
+>A.5.2. </B
+> How do I install Bugzilla on Windows NT?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Installation on Windows NT has its own section in
+ "The Bugzilla Guide".
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1265"
+></A
+><B
+>A.5.3. </B
+> Is there an easy way to change the Bugzilla cookie name?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> At present, no.
+ </P
+></DIV
+></DIV
+></DIV
+><DIV
+CLASS="QANDADIV"
+><H3
+><A
+NAME="FAQ_SECURITY"
+></A
+>6. Bugzilla Security</H3
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1272"
+></A
+><B
+>A.6.1. </B
+> How do I completely disable MySQL security if it's giving me problems
+ (I've followed the instructions in the README!)?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Run mysql like this: "mysqld --skip-grant-tables". Please remember <EM
+>this
+ makes mysql as secure as taping a $100 to the floor of a football stadium
+ bathroom for safekeeping.</EM
+> Please read the Security section of the
+ Administration chapter of "The Bugzilla Guide" before proceeding.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1278"
+></A
+><B
+>A.6.2. </B
+> Are there any security problems with Bugzilla?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> The Bugzilla code has not undergone a complete security audit.
+ It is recommended that you closely examine permissions on your Bugzilla
+ installation, and follow the recommended security guidelines found
+ in the README and in The Bugzilla Guide.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1283"
+></A
+><B
+>A.6.3. </B
+> I've implemented the security fixes mentioned in Chris Yeh's security
+ advisory of 5/10/2000 advising not to run MySQL as root, and am running into
+ problems with MySQL no longer working correctly.
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> This is a common problem, related to running out of file descriptors.
+ Simply add "ulimit -n unlimited" to the script which starts
+ mysqld.
+ </P
+></DIV
+></DIV
+></DIV
+><DIV
+CLASS="QANDADIV"
+><H3
+><A
+NAME="FAQ_EMAIL"
+></A
+>7. Bugzilla Email</H3
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1290"
+></A
+><B
+>A.7.1. </B
+> I have a user who doesn't want to receive any more email from Bugzilla.
+ How do I stop it entirely for this user?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> With the email changes to 2.12, the user should be able to set
+ this in user email preferences.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1295"
+></A
+><B
+>A.7.2. </B
+> I'm evaluating/testing Bugzilla, and don't want it to send email to
+ anyone but me. How do I do it?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Edit the param for the mail text. Replace "To:" with "X-Real-To:",
+ replace "Cc:" with "X-Real-CC:", and add a "To: (myemailaddress)".
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1300"
+></A
+><B
+>A.7.3. </B
+> I want whineatnews.pl to whine at something more, or other than, only new
+ bugs. How do I do it?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Try Klaas Freitag's excellent patch for "whineatassigned" functionality.
+ You can find it at<A
+HREF=" http://bugzilla.mozilla.org/show_bug.cgi?id=6679"
+TARGET="_top"
+> http://bugzilla.mozilla.org/show_bug.cgi?id=6679</A
+>. This
+ patch is against an older version of Bugzilla, so you must apply
+ the diffs manually.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1306"
+></A
+><B
+>A.7.4. </B
+> I don't like/want to use Procmail to hand mail off to bug_email.pl.
+ What alternatives do I have?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> You can call bug_email.pl directly from your aliases file, with
+ an entry like this:
+ <A
+NAME="AEN1310"
+></A
+><BLOCKQUOTE
+CLASS="BLOCKQUOTE"
+><P
+> bugzilla-daemon: "|/usr/local/bin/bugzilla/contrib/bug_email.pl"
+ </P
+></BLOCKQUOTE
+>
+ However, this is fairly nasty and subject to problems; you also
+ need to set up your smrsh (sendmail restricted shell) to allow
+ it. In a pinch, though, it can work.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1313"
+></A
+><B
+>A.7.5. </B
+> How do I set up the email interface to submit/change bugs via email?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> You can find an updated README.mailif file in the contrib/ directory
+ of your Bugzilla distribution that walks you through the setup.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1318"
+></A
+><B
+>A.7.6. </B
+> Email takes FOREVER to reach me from bugzilla -- it's extremely slow.
+ What gives?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> If you are using an alternate Mail Transport Agent (MTA other than
+ sendmail), make sure the options given in the "processmail" script for all
+ instances of "sendmail" are correct for your MTA. If you are using Sendmail,
+ you may wish to delete the "-ODeliveryMode=deferred" option in the
+ "processmail" script for every invocation of "sendmail". (Be sure and leave
+ the "-t" option, though!)
+ </P
+><P
+> A better alternative is to change the "-O" option to
+ "-ODeliveryMode=background". This prevents Sendmail from hanging your
+ Bugzilla Perl processes if the domain to which it must send mail
+ is unavailable.
+ </P
+><P
+> This is now a configurable parameter called "sendmailparm", available
+ from editparams.cgi.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1325"
+></A
+><B
+>A.7.7. </B
+> How come email never reaches me from bugzilla changes?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Double-check that you have not turned off email in your user preferences.
+ Confirm that Bugzilla is able to send email by visiting the "Log In"
+ link of your Bugzilla installation and clicking the "Email me a password"
+ button after entering your email address.
+ </P
+><P
+> If you never receive mail from Bugzilla, chances you do not have
+ sendmail in "/usr/lib/sendmail". Ensure sendmail lives in, or is symlinked
+ to, "/usr/lib/sendmail".
+ </P
+></DIV
+></DIV
+></DIV
+><DIV
+CLASS="QANDADIV"
+><H3
+><A
+NAME="FAQ_DB"
+></A
+>8. Bugzilla Database</H3
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1333"
+></A
+><B
+>A.8.1. </B
+> I've heard Bugzilla can be used with Oracle?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Red Hat Bugzilla, mentioned above, works with Oracle. The current version
+ from Mozilla.org does not have this capability. Unfortunately, though
+ you will sacrifice a lot of the really great features available in
+ Bugzilla 2.10 and 2.12 if you go with the 2.8-based Redhat version.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1338"
+></A
+><B
+>A.8.2. </B
+> Bugs are missing from queries, but exist in the database (and I can pull
+ them up by specifying the bug ID). What's wrong?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> You've almost certainly enabled the "shadow database", but for some
+ reason it hasn't been updated for all your bugs. This is the database
+ against which queries are run, so that really complex or slow queries won't
+ lock up portions of the database for other users. You can turn off the
+ shadow database in editparams.cgi. If you wish to continue using the shadow
+ database, then as your "bugs" user run "./syncshadowdb -syncall" from the
+ command line in the bugzilla installation directory to recreate your shadow
+ database. After it finishes, be sure to check the params and make sure that
+ "queryagainstshadowdb" is still turned on. The syncshadowdb program turns it
+ off if it was on, and is supposed to turn it back on when completed; that
+ way, if it crashes in the middle of recreating the database, it will stay
+ off forever until someone turns it back on by hand. Apparently, it doesn't
+ always do that yet.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1343"
+></A
+><B
+>A.8.3. </B
+> I think my database might be corrupted, or contain invalid entries. What
+ do I do?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Run the "sanity check" utility (./sanitycheck.cgi in the bugzilla_home
+ directory) to see! If it all comes back, you're OK. If it doesn't come back
+ OK (i.e. any red letters), there are certain things Bugzilla can recover
+ from and certain things it can't. If it can't auto-recover, I hope you're
+ familiar with mysqladmin commands or have installed another way to manage
+ your database...
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1348"
+></A
+><B
+>A.8.4. </B
+> I want to manually edit some entries in my database. How?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> There is no facility in Bugzilla itself to do this. It's also generally
+ not a smart thing to do if you don't know exactly what you're doing.
+ However, if you understand SQL you can use the mysqladmin utility to
+ manually insert, delete, and modify table information. Personally, I
+ use "phpMyAdmin". You have to compile a PHP module with MySQL
+ support to make it work, but it's very clean and easy to use.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1353"
+></A
+><B
+>A.8.5. </B
+> I try to add myself as a user, but Bugzilla always tells me my password is wrong.
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Certain version of MySQL (notably, 3.23.29 and 3.23.30) accidentally disabled
+ the "crypt()" function. This prevented MySQL from storing encrypted passwords.
+ Upgrade to the "3.23 stable" version of MySQL and you should be good to go.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1358"
+></A
+><B
+>A.8.6. </B
+> I think I've set up MySQL permissions correctly, but bugzilla still can't
+ connect.
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Try running MySQL from its binary: "mysqld --skip-grant-tables". This
+ will allow you to completely rule out grant tables as the cause of your
+ frustration. However, I do not recommend you run it this way on a regular
+ basis, unless you really want your web site defaced and your machine
+ cracked.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1363"
+></A
+><B
+>A.8.7. </B
+> How do I synchronize bug information among multiple different Bugzilla
+ databases?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Well, you can synchronize or you can move bugs. Synchronization will
+ only work one way -- you can create a read-only copy of the database
+ at one site, and have it regularly updated at intervals from the main
+ database.
+ </P
+><P
+> MySQL has some synchronization features builtin to the latest releases.
+ It would be great if someone looked into the possibilities there
+ and provided a report to the newsgroup on how to effectively
+ synchronize two Bugzilla installations.
+ </P
+><P
+> If you simply need to transfer bugs from one Bugzilla to another,
+ checkout the "move.pl" script in the Bugzilla distribution.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1370"
+></A
+><B
+>A.8.8. </B
+> Why do I get bizarre errors when trying to submit data, particularly problems
+ with "groupset"?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> If you're sure your MySQL parameters are correct, you might want turn
+ "strictvaluechecks" OFF in editparams.cgi. If you have "usebugsentry" set
+ "On", you also cannot submit a bug as readable by more than one group with
+ "strictvaluechecks" ON.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1375"
+></A
+><B
+>A.8.9. </B
+> How come even after I delete bugs, the long descriptions show up?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Delete everything from $BUZILLA_HOME/shadow. Bugzilla creates shadow
+ files there, with each filename corresponding to a
+ bug number. Also be sure to run syncshadowdb to make sure, if you are using
+ a shadow database, that the shadow database is current.
+ </P
+></DIV
+></DIV
+></DIV
+><DIV
+CLASS="QANDADIV"
+><H3
+><A
+NAME="FAQ_NT"
+></A
+>9. Bugzilla and Win32</H3
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1382"
+></A
+><B
+>A.9.1. </B
+> What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Remove Windows. Install Linux. Install Bugzilla.
+ The boss will never know the difference.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1387"
+></A
+><B
+>A.9.2. </B
+> Is there a "Bundle::Bugzilla" equivalent for Win32?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Not currently. Bundle::Bugzilla enormously simplifies Bugzilla
+ installation on UNIX systems. If someone can volunteer to
+ create a suitable PPM bundle for Win32, it would be appreciated.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1392"
+></A
+><B
+>A.9.3. </B
+> CGI's are failing with a "something.cgi is not a valid Windows NT
+ application" error. Why?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Depending on what Web server you are using, you will have to configure
+ the Web server to treat *.cgi files as CGI scripts. In IIS, you do this by
+ adding *.cgi to the App Mappings with the &#60;path&#62;\perl.exe %s %s as the
+ executable.
+ </P
+><P
+> Microsoft has some advice on this matter, as well:
+ <A
+NAME="AEN1397"
+></A
+><BLOCKQUOTE
+CLASS="BLOCKQUOTE"
+><P
+> "Set application mappings. In the ISM, map the extension for the script
+ file(s) to the executable for the script interpreter. For example, you might
+ map the extension .py to Python.exe, the executable for the Python script
+ interpreter. Note For the ActiveState Perl script interpreter, the extension
+ .pl is associated with PerlIS.dll by default. If you want to change the
+ association of .pl to perl.exe, you need to change the application mapping.
+ In the mapping, you must add two percent (%) characters to the end of the
+ pathname for perl.exe, as shown in this example: c:\perl\bin\perl.exe %s %s"
+ </P
+></BLOCKQUOTE
+>
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1400"
+></A
+><B
+>A.9.4. </B
+> Can I have some general instructions on how to make Bugzilla on Win32 work?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> The following couple entries are deprecated in favor of the Windows installation
+ instructions available in the "Administration" portion of "The Bugzilla Guide".
+ However, they are provided here for historical interest and insight.
+ <P
+CLASS="LITERALLAYOUT"
+>&nbsp;&nbsp;1.&nbsp;#!C:/perl/bin/perl&nbsp;had&nbsp;to&nbsp;be&nbsp;added&nbsp;to&nbsp;every&nbsp;perl&nbsp;file.<br>
+&nbsp;&nbsp;2.&nbsp;Converted&nbsp;to&nbsp;Net::SMTP&nbsp;to&nbsp;handle&nbsp;mail&nbsp;messages&nbsp;instead&nbsp;of<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;/usr/bin/sendmail.<br>
+&nbsp;&nbsp;3.&nbsp;The&nbsp;crypt&nbsp;function&nbsp;isn't&nbsp;available&nbsp;on&nbsp;Windows&nbsp;NT&nbsp;(at&nbsp;least&nbsp;none&nbsp;that&nbsp;I<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;am&nbsp;aware),&nbsp;so&nbsp;I&nbsp;made&nbsp;encrypted&nbsp;passwords&nbsp;=&nbsp;plaintext&nbsp;passwords.<br>
+&nbsp;&nbsp;4.&nbsp;The&nbsp;system&nbsp;call&nbsp;to&nbsp;diff&nbsp;had&nbsp;to&nbsp;be&nbsp;changed&nbsp;to&nbsp;the&nbsp;Cygwin&nbsp;diff.<br>
+&nbsp;&nbsp;5.&nbsp;This&nbsp;was&nbsp;just&nbsp;to&nbsp;get&nbsp;a&nbsp;demo&nbsp;running&nbsp;under&nbsp;NT,&nbsp;it&nbsp;seems&nbsp;to&nbsp;be&nbsp;working<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;good,&nbsp;and&nbsp;I&nbsp;have&nbsp;inserted&nbsp;almost&nbsp;100&nbsp;bugs&nbsp;from&nbsp;another&nbsp;bug&nbsp;tracking<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;system.&nbsp;Since&nbsp;this&nbsp;work&nbsp;was&nbsp;done&nbsp;just&nbsp;to&nbsp;get&nbsp;an&nbsp;in-house&nbsp;demo,&nbsp;I&nbsp;am&nbsp;NOT<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;planning&nbsp;on&nbsp;making&nbsp;a&nbsp;patch&nbsp;for&nbsp;submission&nbsp;to&nbsp;Bugzilla.&nbsp;If&nbsp;you&nbsp;would<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;like&nbsp;a&nbsp;zip&nbsp;file,&nbsp;let&nbsp;me&nbsp;know.<br>
+<br>
+Q:&nbsp;Hmm,&nbsp;couldn't&nbsp;figure&nbsp;it&nbsp;out&nbsp;from&nbsp;the&nbsp;general&nbsp;instructions&nbsp;above.&nbsp;&nbsp;How<br>
+about&nbsp;step-by-step?<br>
+A:&nbsp;Sure!&nbsp;Here&nbsp;ya&nbsp;go!<br>
+<br>
+&nbsp;&nbsp;1.&nbsp;Install&nbsp;IIS&nbsp;4.0&nbsp;from&nbsp;the&nbsp;NT&nbsp;Option&nbsp;Pack&nbsp;#4.<br>
+&nbsp;&nbsp;2.&nbsp;Download&nbsp;and&nbsp;install&nbsp;Active&nbsp;Perl.<br>
+&nbsp;&nbsp;3.&nbsp;Install&nbsp;the&nbsp;Windows&nbsp;GNU&nbsp;tools&nbsp;from&nbsp;Cygwin.&nbsp;Make&nbsp;sure&nbsp;to&nbsp;add&nbsp;the&nbsp;bin<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;directory&nbsp;to&nbsp;your&nbsp;system&nbsp;path.&nbsp;(Everyone&nbsp;should&nbsp;have&nbsp;these,&nbsp;whether<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;they&nbsp;decide&nbsp;to&nbsp;use&nbsp;Bugzilla&nbsp;or&nbsp;not.&nbsp;:-)&nbsp;)<br>
+&nbsp;&nbsp;4.&nbsp;Download&nbsp;relevant&nbsp;packages&nbsp;from&nbsp;ActiveState&nbsp;at<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;http://www.activestate.com/packages/zips/.&nbsp;+&nbsp;DBD-Mysql.zip<br>
+&nbsp;&nbsp;5.&nbsp;Extract&nbsp;each&nbsp;zip&nbsp;file&nbsp;with&nbsp;WinZip,&nbsp;and&nbsp;install&nbsp;each&nbsp;ppd&nbsp;file&nbsp;using&nbsp;the<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;notation:&nbsp;ppm&nbsp;install&nbsp;&#60;module&#62;.ppd<br>
+&nbsp;&nbsp;6.&nbsp;Install&nbsp;Mysql.&nbsp;&nbsp;*Note:&nbsp;If&nbsp;you&nbsp;move&nbsp;the&nbsp;default&nbsp;install&nbsp;from&nbsp;c:\mysql,<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;you&nbsp;must&nbsp;add&nbsp;the&nbsp;appropriate&nbsp;startup&nbsp;parameters&nbsp;to&nbsp;the&nbsp;NT&nbsp;service.&nbsp;(ex.<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;-b&nbsp;e:\\programs\\mysql)<br>
+&nbsp;&nbsp;7.&nbsp;Download&nbsp;any&nbsp;Mysql&nbsp;client.&nbsp;http://www.mysql.com/download_win.html<br>
+&nbsp;&nbsp;8.&nbsp;Setup&nbsp;MySql.&nbsp;(These&nbsp;are&nbsp;the&nbsp;commands&nbsp;that&nbsp;I&nbsp;used.)<br>
+<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;I.&nbsp;Cleanup&nbsp;default&nbsp;database&nbsp;settings.<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysql&nbsp;-u&nbsp;root&nbsp;mysql<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;DELETE&nbsp;FROM&nbsp;user&nbsp;WHERE&nbsp;Host='localhost'&nbsp;AND&nbsp;User='';<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;quit<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysqladmin&nbsp;reload<br>
+<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;II.&nbsp;Set&nbsp;password&nbsp;for&nbsp;root.<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysql&nbsp;-u&nbsp;root&nbsp;mysql<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;UPDATE&nbsp;user&nbsp;SET&nbsp;Password=PASSWORD('new_password')<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;WHERE&nbsp;user='root';<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;FLUSH&nbsp;PRIVILEGES;<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;quit<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysqladmin&nbsp;-u&nbsp;root&nbsp;reload<br>
+<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;III.&nbsp;Create&nbsp;bugs&nbsp;user.<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysql&nbsp;-u&nbsp;root&nbsp;-p<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;insert&nbsp;into&nbsp;user&nbsp;(host,user,password)<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;values('localhost','bugs','');<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;quit<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysqladmin&nbsp;-u&nbsp;root&nbsp;reload<br>
+<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;IV.&nbsp;Create&nbsp;the&nbsp;bugs&nbsp;database.<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysql&nbsp;-u&nbsp;root&nbsp;-p<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;create&nbsp;database&nbsp;bugs;<br>
+<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;V.&nbsp;Give&nbsp;the&nbsp;bugs&nbsp;user&nbsp;access&nbsp;to&nbsp;the&nbsp;bugs&nbsp;database.<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;insert&nbsp;into&nbsp;db<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(host,db,user,select_priv,insert_priv,update_priv,delete_priv,create_priv,drop_priv)<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;values('localhost','bugs','bugs','Y','Y','Y','Y','Y','N')<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;quit<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysqladmin&nbsp;-u&nbsp;root&nbsp;reload<br>
+&nbsp;&nbsp;9.&nbsp;Run&nbsp;the&nbsp;table&nbsp;scripts&nbsp;to&nbsp;setup&nbsp;the&nbsp;bugs&nbsp;database.<br>
+&nbsp;10.&nbsp;Change&nbsp;CGI.pm&nbsp;to&nbsp;use&nbsp;the&nbsp;following&nbsp;regular&nbsp;expression&nbsp;because&nbsp;of<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;differing&nbsp;backslashes&nbsp;in&nbsp;NT&nbsp;versus&nbsp;UNIX.<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o&nbsp;$0&nbsp;=~&nbsp;m:[^\\]*$:;<br>
+&nbsp;11.&nbsp;Had&nbsp;to&nbsp;make&nbsp;the&nbsp;crypt&nbsp;password&nbsp;=&nbsp;plain&nbsp;text&nbsp;password&nbsp;in&nbsp;the&nbsp;database.<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(Thanks&nbsp;to&nbsp;Andrew&nbsp;Lahser"&nbsp;&#60;andrew_lahser@merck.com&#62;"&nbsp;on&nbsp;this&nbsp;one.)&nbsp;The<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;files&nbsp;that&nbsp;I&nbsp;changed&nbsp;were:<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o&nbsp;globals.pl<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o&nbsp;CGI.pl<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o&nbsp;alternately,&nbsp;you&nbsp;can&nbsp;try&nbsp;commenting&nbsp;all&nbsp;references&nbsp;to&nbsp;'crypt'<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;string&nbsp;and&nbsp;replace&nbsp;them&nbsp;with&nbsp;similar&nbsp;lines&nbsp;but&nbsp;without&nbsp;encrypt()<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;or&nbsp;crypr()&nbsp;functions&nbsp;insida&nbsp;all&nbsp;files.<br>
+&nbsp;12.&nbsp;Replaced&nbsp;sendmail&nbsp;with&nbsp;Windmail.&nbsp;Basically,&nbsp;you&nbsp;have&nbsp;to&nbsp;come&nbsp;up&nbsp;with&nbsp;a<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;sendmail&nbsp;substitute&nbsp;for&nbsp;NT.&nbsp;Someone&nbsp;said&nbsp;that&nbsp;they&nbsp;used&nbsp;a&nbsp;Perl&nbsp;module<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(Net::SMTP),&nbsp;but&nbsp;I&nbsp;was&nbsp;trying&nbsp;to&nbsp;save&nbsp;time&nbsp;and&nbsp;do&nbsp;as&nbsp;little&nbsp;Perl&nbsp;coding<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;as&nbsp;possible.<br>
+&nbsp;13.&nbsp;Added&nbsp;"perl"&nbsp;to&nbsp;the&nbsp;beginning&nbsp;of&nbsp;all&nbsp;Perl&nbsp;system&nbsp;calls&nbsp;that&nbsp;use&nbsp;a&nbsp;perl<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;script&nbsp;as&nbsp;an&nbsp;argument&nbsp;and&nbsp;renamed&nbsp;processmail&nbsp;to&nbsp;processmail.pl.<br>
+&nbsp;14.&nbsp;In&nbsp;processmail.pl,&nbsp;I&nbsp;added&nbsp;binmode(HANDLE)&nbsp;before&nbsp;all&nbsp;read()&nbsp;calls.&nbsp;I'm<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;not&nbsp;sure&nbsp;about&nbsp;this&nbsp;one,&nbsp;but&nbsp;the&nbsp;read()&nbsp;under&nbsp;NT&nbsp;wasn't&nbsp;counting&nbsp;the<br>
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;EOLs&nbsp;without&nbsp;the&nbsp;binary&nbsp;read."<br>
+ &nbsp;&nbsp;&nbsp;&nbsp;</P
+>
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1406"
+></A
+><B
+>A.9.5. </B
+> I'm having trouble with the perl modules for NT not being able to talk to
+ to the database.
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Your modules may be outdated or inaccurate. Try:
+ <P
+></P
+><OL
+TYPE="1"
+><LI
+><P
+> Hitting http://www.activestate.com/ActivePerl
+ </P
+></LI
+><LI
+><P
+> Download ActivePerl
+ </P
+></LI
+><LI
+><P
+> Go to your prompt
+ </P
+></LI
+><LI
+><P
+> Type 'ppm'
+ </P
+></LI
+><LI
+><P
+> <TT
+CLASS="PROMPT"
+>PPM&#62;</TT
+> <B
+CLASS="COMMAND"
+>install DBI DBD-mysql GD</B
+>
+ </P
+></LI
+></OL
+>
+ I reckon TimeDate and Data::Dumper come with the activeperl. You can check
+ the ActiveState site for packages for installation through PPM.
+ <A
+HREF=" http://www.activestate.com/Packages/"
+TARGET="_top"
+> http://www.activestate.com/Packages/</A
+>
+ </P
+></DIV
+></DIV
+></DIV
+><DIV
+CLASS="QANDADIV"
+><H3
+><A
+NAME="FAQ_USE"
+></A
+>10. Bugzilla Usage</H3
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1427"
+></A
+><B
+>A.10.1. </B
+> The query page is very confusing. Isn't there a simpler way to query?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> We are developing in that direction. You can follow progress on this
+ at <A
+HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=16775"
+TARGET="_top"
+> http://bugzilla.mozilla.org/show_bug.cgi?id=16775</A
+>. Some functionality
+ is available in Bugzilla 2.12, and is available as "quicksearch.html"
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1433"
+></A
+><B
+>A.10.2. </B
+> I'm confused by the behavior of the "accept" button in the Show Bug form.
+ Why doesn't it assign the bug to me when I accept it?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> The current behavior is acceptable to bugzilla.mozilla.org and most
+ users. I personally don't like it. You have your choice of patches
+ to change this behavior, however.
+ <P
+></P
+><TABLE
+BORDER="0"
+><TBODY
+><TR
+><TD
+><A
+HREF="http://bugzilla.mozilla.org/showattachment.cgi?attach_id=8029"
+TARGET="_top"
+> Add a "and accept bug" radio button</A
+></TD
+></TR
+><TR
+><TD
+><A
+HREF="http://bugzilla.mozilla.org/showattachment.cgi?attach_id=8153"
+TARGET="_top"
+> "Accept" button automatically assigns to you</A
+></TD
+></TR
+></TBODY
+></TABLE
+><P
+></P
+>
+ Note that these patches are somewhat dated. You will need to do the find
+ and replace manually to apply them. They are very small, though. It is easy.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1443"
+></A
+><B
+>A.10.3. </B
+> I can't upload anything into the database via the "Create Attachment"
+ link. What am I doing wrong?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> The most likely cause is a very old browser or a browser that is
+ incompatible with file upload via POST. Download the latest Netscape,
+ Microsoft, or Mozilla browser to handle uploads correctly.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1448"
+></A
+><B
+>A.10.4. </B
+> Email submissions to Bugzilla that have attachments end up asking me to
+ save it as a "cgi" file.
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Yup. Just rename it once you download it, or save it under a different
+ filename. This will not be fixed anytime too soon, because it would
+ cripple some other functionality.
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1453"
+></A
+><B
+>A.10.5. </B
+> How do I change a keyword in Bugzilla, once some bugs are using it?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> In the Bugzilla administrator UI, edit the keyword and it will let you
+ replace the old keyword name with a new one. This will cause a problem
+ with the keyword cache. Run sanitycheck.cgi to fix it.
+ </P
+></DIV
+></DIV
+></DIV
+><DIV
+CLASS="QANDADIV"
+><H3
+><A
+NAME="FAQ_HACKING"
+></A
+>11. Bugzilla Hacking</H3
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1460"
+></A
+><B
+>A.11.1. </B
+> What bugs are in Bugzilla right now?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+> Try <A
+HREF="http://bugzilla.mozilla.org/buglist.cgi?bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&product=Webtools&component=Bugzilla"
+TARGET="_top"
+> this link</A
+> to view current bugs or requests for
+ enhancement for Bugzilla.
+ </P
+><P
+> You can view bugs marked for 2.14 release
+ <A
+HREF="http://bugzilla.mozilla.org/buglist.cgi?product=Webtools&component=Bugzilla&target_milestone=Bugzilla+2.14"
+TARGET="_top"
+>here</A
+>.
+ This list includes bugs for the 2.14 release that have already
+ been fixed and checked into CVS. Please consult the
+ <A
+HREF="http://www.mozilla.org/projects/bugzilla/"
+TARGET="_top"
+> Bugzilla Project Page</A
+> for details on how to
+ check current sources out of CVS so you can have these
+ bug fixes early!
+ </P
+></DIV
+></DIV
+><DIV
+CLASS="QANDAENTRY"
+><DIV
+CLASS="QUESTION"
+><P
+><A
+NAME="AEN1469"
+></A
+><B
+>A.11.2. </B
+> What's the best way to submit patches? What guidelines should I follow?
+ </P
+></DIV
+><DIV
+CLASS="ANSWER"
+><P
+><B
+> </B
+><P
+></P
+><OL
+TYPE="1"
+><LI
+><P
+> Enter a bug into bugzilla.mozilla.org for the "Webtools" product,
+ "Bugzilla" component.
+ </P
+></LI
+><LI
+><P
+> Upload your patch as a unified DIFF (having used "diff -u" against
+ the <EM
+>current sources</EM
+> checked out of CVS),
+ or new source file by clicking
+ "Create a new attachment" link on the bug page you've just created, and
+ include any descriptions of database changes you may make, into the bug
+ ID you submitted in step #1. Be sure and click the "Patch" radio
+ button to indicate the text you are sending is a patch!
+ </P
+></LI
+><LI
+><P
+> Announce your patch and the associated URL
+ (http://bugzilla.mozilla.org/show_bug.cgi?id=XXXX) for discussion in
+ the newsgroup (netscape.public.mozilla.webtools). You'll get a really
+ good, fairly immediate reaction to the implications of your patch,
+ which will also give us an idea how well-received the change would
+ be.
+ </P
+></LI
+><LI
+><P
+> If it passes muster with minimal modification, the person to whom
+ the bug is assigned in Bugzilla is responsible for seeing the patch
+ is checked into CVS.
+ </P
+></LI
+><LI
+><P
+> Bask in the glory of the fact that you helped write the most successful
+ open-source bug-tracking software on the planet :)
+ </P
+></LI
+></OL
+></P
+></DIV
+></DIV
+></DIV
+></DIV
+></DIV
+><DIV
+CLASS="NAVFOOTER"
+><HR
+ALIGN="LEFT"
+WIDTH="100%"><TABLE
+WIDTH="100%"
+BORDER="0"
+CELLPADDING="0"
+CELLSPACING="0"
+><TR
+><TD
+WIDTH="33%"
+ALIGN="left"
+VALIGN="top"
+><A
+HREF="bz30.html"
+>Prev</A
+></TD
+><TD
+WIDTH="34%"
+ALIGN="center"
+VALIGN="top"
+><A
+HREF="index.html"
+>Home</A
+></TD
+><TD
+WIDTH="33%"
+ALIGN="right"
+VALIGN="top"
+><A
+HREF="database.html"
+>Next</A
+></TD
+></TR
+><TR
+><TD
+WIDTH="33%"
+ALIGN="left"
+VALIGN="top"
+>Bugzilla 3.0</TD
+><TD
+WIDTH="34%"
+ALIGN="center"
+VALIGN="top"
+>&nbsp;</TD
+><TD
+WIDTH="33%"
+ALIGN="right"
+VALIGN="top"
+>The Bugzilla Database</TD
+></TR
+></TABLE
+></DIV
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+></HTML
+> \ No newline at end of file