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-<HTML
-><HEAD
-><TITLE
->The Bugzilla FAQ</TITLE
-><META
-NAME="GENERATOR"
-CONTENT="Modular DocBook HTML Stylesheet Version 1.64
-"><LINK
-REL="HOME"
-TITLE="The Bugzilla Guide"
-HREF="index.html"><LINK
-REL="PREVIOUS"
-TITLE="Bugzilla 3.0"
-HREF="bz30.html"><LINK
-REL="NEXT"
-TITLE="Software Download Links"
-HREF="downloadlinks.html"></HEAD
-><BODY
-CLASS="APPENDIX"
-BGCOLOR="#FFFFFF"
-TEXT="#000000"
-LINK="#0000FF"
-VLINK="#840084"
-ALINK="#0000FF"
-><DIV
-CLASS="NAVHEADER"
-><TABLE
-WIDTH="100%"
-BORDER="0"
-CELLPADDING="0"
-CELLSPACING="0"
-><TR
-><TH
-COLSPAN="3"
-ALIGN="center"
->The Bugzilla Guide</TH
-></TR
-><TR
-><TD
-WIDTH="10%"
-ALIGN="left"
-VALIGN="bottom"
-><A
-HREF="bz30.html"
->Prev</A
-></TD
-><TD
-WIDTH="80%"
-ALIGN="center"
-VALIGN="bottom"
-></TD
-><TD
-WIDTH="10%"
-ALIGN="right"
-VALIGN="bottom"
-><A
-HREF="downloadlinks.html"
->Next</A
-></TD
-></TR
-></TABLE
-><HR
-ALIGN="LEFT"
-WIDTH="100%"></DIV
-><DIV
-CLASS="APPENDIX"
-><H1
-><A
-NAME="FAQ"
->Appendix A. The Bugzilla FAQ</A
-></H1
-><DIV
-CLASS="QANDASET"
-><DL
-><DT
->1. <A
-HREF="faq.html#FAQ_GENERAL"
->General Questions</A
-></DT
-><DD
-><DL
-><DT
->A.1.1. <A
-HREF="faq.html#AEN1319"
-> Where can I find information about Bugzilla?</A
-></DT
-><DT
->A.1.2. <A
-HREF="faq.html#AEN1325"
-> What license is Bugzilla distributed under?
- </A
-></DT
-><DT
->A.1.3. <A
-HREF="faq.html#AEN1331"
-> How do I get commercial support for Bugzilla?
- </A
-></DT
-><DT
->A.1.4. <A
-HREF="faq.html#AEN1338"
-> What major companies or projects are currently using Bugzilla
- for bug-tracking?
- </A
-></DT
-><DT
->A.1.5. <A
-HREF="faq.html#AEN1363"
-> Who maintains Bugzilla?
- </A
-></DT
-><DT
->A.1.6. <A
-HREF="faq.html#AEN1368"
-> How does Bugzilla stack up against other bug-tracking databases?
- </A
-></DT
-><DT
->A.1.7. <A
-HREF="faq.html#AEN1375"
-> How do I change my user name in Bugzilla?
- </A
-></DT
-><DT
->A.1.8. <A
-HREF="faq.html#AEN1380"
-> Why doesn't Bugzilla offer this or that feature or compatability
- with this other tracking software?
- </A
-></DT
-><DT
->A.1.9. <A
-HREF="faq.html#AEN1387"
-> Why MySQL? I'm interested in seeing Bugzilla run on
- Oracle/Sybase/Msql/PostgreSQL/MSSQL?
- </A
-></DT
-><DT
->A.1.10. <A
-HREF="faq.html#AEN1405"
-> Why do the scripts say "/usr/bonsaitools/bin/perl" instead of
- "/usr/bin/perl" or something else?
- </A
-></DT
-></DL
-></DD
-><DT
->2. <A
-HREF="faq.html#FAQ_REDHAT"
->Red Hat Bugzilla</A
-></DT
-><DD
-><DL
-><DT
->A.2.1. <A
-HREF="faq.html#AEN1422"
-> What about Red Hat Bugzilla?
- </A
-></DT
-><DT
->A.2.2. <A
-HREF="faq.html#AEN1430"
-> What are the primary benefits of Red Hat Bugzilla?
- </A
-></DT
-><DT
->A.2.3. <A
-HREF="faq.html#AEN1458"
-> What's the current status of Red Hat Bugzilla?
- </A
-></DT
-></DL
-></DD
-><DT
->3. <A
-HREF="faq.html#FAQ_LOKI"
->Loki Bugzilla (AKA Fenris)</A
-></DT
-><DD
-><DL
-><DT
->A.3.1. <A
-HREF="faq.html#AEN1474"
-> What about Loki Bugzilla?
- </A
-></DT
-><DT
->A.3.2. <A
-HREF="faq.html#AEN1481"
-> Who maintains Fenris (Loki Bugzilla) now?
- </A
-></DT
-><DT
->A.3.3. <A
-HREF="faq.html#AEN1486"
->
- </A
-></DT
-></DL
-></DD
-><DT
->4. <A
-HREF="faq.html#FAQ_PHB"
->Pointy-Haired-Boss Questions</A
-></DT
-><DD
-><DL
-><DT
->A.4.1. <A
-HREF="faq.html#AEN1494"
-> Is Bugzilla web-based or do you have to have specific software or
- specific operating system on your machine?
- </A
-></DT
-><DT
->A.4.2. <A
-HREF="faq.html#AEN1499"
-> Has anyone you know of already done any Bugzilla integration with
- Perforce (SCM software)?
- </A
-></DT
-><DT
->A.4.3. <A
-HREF="faq.html#AEN1504"
-> Does Bugzilla allow the user to track multiple projects?
- </A
-></DT
-><DT
->A.4.4. <A
-HREF="faq.html#AEN1509"
-> If I am on many projects, and search for all bugs assigned to me, will
- Bugzilla list them for me and allow me to sort by project, severity etc?
- </A
-></DT
-><DT
->A.4.5. <A
-HREF="faq.html#AEN1514"
-> Does Bugzilla allow attachments (text, screenshots, urls etc)? If yes,
- are there any that are NOT allowed?
- </A
-></DT
-><DT
->A.4.6. <A
-HREF="faq.html#AEN1519"
-> Does Bugzilla allow us to define our own priorities and levels? Do we
- have complete freedom to change the labels of fields and format of them, and
- the choice of acceptable values?
- </A
-></DT
-><DT
->A.4.7. <A
-HREF="faq.html#AEN1524"
-> The index.html page doesn't show the footer. It's really annoying to have
- to go to the querypage just to check my "my bugs" link. How do I get a footer
- on static HTML pages?
- </A
-></DT
-><DT
->A.4.8. <A
-HREF="faq.html#AEN1530"
-> Does Bugzilla provide any reporting features, metrics, graphs, etc? You
- know, the type of stuff that management likes to see. :)
- </A
-></DT
-><DT
->A.4.9. <A
-HREF="faq.html#AEN1538"
-> Is there email notification and if so, what do you see when you get an
- email? Do you see bug number and title or is it only the number?
- </A
-></DT
-><DT
->A.4.10. <A
-HREF="faq.html#AEN1543"
-> Can email notification be set up to send to multiple
- people, some on the To List, CC List, BCC List etc?
- </A
-></DT
-><DT
->A.4.11. <A
-HREF="faq.html#AEN1548"
-> If there is email notification, do users have to have any particular
- type of email application?
- </A
-></DT
-><DT
->A.4.12. <A
-HREF="faq.html#AEN1555"
-> If I just wanted to track certain bugs, as they go through life, can I
- set it up to alert me via email whenever that bug changes, whether it be
- owner, status or description etc.?
- </A
-></DT
-><DT
->A.4.13. <A
-HREF="faq.html#AEN1560"
-> Does Bugzilla allow data to be imported and exported? If I had outsiders
- write up a bug report using a MS Word bug template, could that template be
- imported into "matching" fields? If I wanted to take the results of a query
- and export that data to MS Excel, could I do that?
- </A
-></DT
-><DT
->A.4.14. <A
-HREF="faq.html#AEN1568"
-> Does Bugzilla allow fields to be added, changed or deleted? If I want to
- customize the bug submission form to meet our needs, can I do that using our
- terminology?
- </A
-></DT
-><DT
->A.4.15. <A
-HREF="faq.html#AEN1573"
-> Has anyone converted Bugzilla to another language to be used in other
- countries? Is it localizable?
- </A
-></DT
-><DT
->A.4.16. <A
-HREF="faq.html#AEN1578"
-> Can a user create and save reports? Can they do this in Word format?
- Excel format?
- </A
-></DT
-><DT
->A.4.17. <A
-HREF="faq.html#AEN1583"
-> Can a user re-run a report with a new project, same query?
- </A
-></DT
-><DT
->A.4.18. <A
-HREF="faq.html#AEN1588"
-> Can a user modify an existing report and then save it into another name?
- </A
-></DT
-><DT
->A.4.19. <A
-HREF="faq.html#AEN1593"
-> Does Bugzilla have the ability to search by word, phrase, compound
- search?
- </A
-></DT
-><DT
->A.4.20. <A
-HREF="faq.html#AEN1598"
-> Can the admin person establish separate group and individual user
- privileges?
- </A
-></DT
-><DT
->A.4.21. <A
-HREF="faq.html#AEN1603"
-> Does Bugzilla provide record locking when there is simultaneous access
- to the same bug? Does the second person get a notice that the bug is in use
- or how are they notified?
- </A
-></DT
-><DT
->A.4.22. <A
-HREF="faq.html#AEN1608"
-> Are there any backup features provided?
- </A
-></DT
-><DT
->A.4.23. <A
-HREF="faq.html#AEN1614"
-> Can users be on the system while a backup is in progress?
- </A
-></DT
-><DT
->A.4.24. <A
-HREF="faq.html#AEN1619"
-> What type of human resources are needed to be on staff to install and
- maintain Bugzilla? Specifically, what type of skills does the person need to
- have? I need to find out if we were to go with Bugzilla, what types of
- individuals would we need to hire and how much would that cost vs buying an
- "Out-of-the-Box" solution.
- </A
-></DT
-><DT
->A.4.25. <A
-HREF="faq.html#AEN1626"
-> What time frame are we looking at if we decide to hire people to install
- and maintain the Bugzilla? Is this something that takes hours or weeks to
- install and a couple of hours per week to maintain and customize or is this
- a multi-week install process, plus a full time job for 1 person, 2 people,
- etc?
- </A
-></DT
-><DT
->A.4.26. <A
-HREF="faq.html#AEN1631"
-> Is there any licensing fee or other fees for using Bugzilla? Any
- out-of-pocket cost other than the bodies needed as identified above?
- </A
-></DT
-></DL
-></DD
-><DT
->5. <A
-HREF="faq.html#FAQ_INSTALL"
->Bugzilla Installation</A
-></DT
-><DD
-><DL
-><DT
->A.5.1. <A
-HREF="faq.html#AEN1638"
-> How do I download and install Bugzilla?
- </A
-></DT
-><DT
->A.5.2. <A
-HREF="faq.html#AEN1644"
-> How do I install Bugzilla on Windows NT?
- </A
-></DT
-><DT
->A.5.3. <A
-HREF="faq.html#AEN1649"
-> Is there an easy way to change the Bugzilla cookie name?
- </A
-></DT
-></DL
-></DD
-><DT
->6. <A
-HREF="faq.html#FAQ_SECURITY"
->Bugzilla Security</A
-></DT
-><DD
-><DL
-><DT
->A.6.1. <A
-HREF="faq.html#AEN1656"
-> How do I completely disable MySQL security if it's giving me problems
- (I've followed the instructions in the README!)?
- </A
-></DT
-><DT
->A.6.2. <A
-HREF="faq.html#AEN1662"
-> Are there any security problems with Bugzilla?
- </A
-></DT
-><DT
->A.6.3. <A
-HREF="faq.html#AEN1667"
-> I've implemented the security fixes mentioned in Chris Yeh's security
- advisory of 5/10/2000 advising not to run MySQL as root, and am running into
- problems with MySQL no longer working correctly.
- </A
-></DT
-></DL
-></DD
-><DT
->7. <A
-HREF="faq.html#FAQ_EMAIL"
->Bugzilla Email</A
-></DT
-><DD
-><DL
-><DT
->A.7.1. <A
-HREF="faq.html#AEN1674"
-> I have a user who doesn't want to receive any more email from Bugzilla.
- How do I stop it entirely for this user?
- </A
-></DT
-><DT
->A.7.2. <A
-HREF="faq.html#AEN1679"
-> I'm evaluating/testing Bugzilla, and don't want it to send email to
- anyone but me. How do I do it?
- </A
-></DT
-><DT
->A.7.3. <A
-HREF="faq.html#AEN1684"
-> I want whineatnews.pl to whine at something more, or other than, only new
- bugs. How do I do it?
- </A
-></DT
-><DT
->A.7.4. <A
-HREF="faq.html#AEN1690"
-> I don't like/want to use Procmail to hand mail off to bug_email.pl.
- What alternatives do I have?
- </A
-></DT
-><DT
->A.7.5. <A
-HREF="faq.html#AEN1697"
-> How do I set up the email interface to submit/change bugs via email?
- </A
-></DT
-><DT
->A.7.6. <A
-HREF="faq.html#AEN1702"
-> Email takes FOREVER to reach me from bugzilla -- it's extremely slow.
- What gives?
- </A
-></DT
-><DT
->A.7.7. <A
-HREF="faq.html#AEN1709"
-> How come email never reaches me from bugzilla changes?
- </A
-></DT
-></DL
-></DD
-><DT
->8. <A
-HREF="faq.html#FAQ_DB"
->Bugzilla Database</A
-></DT
-><DD
-><DL
-><DT
->A.8.1. <A
-HREF="faq.html#AEN1717"
-> I've heard Bugzilla can be used with Oracle?
- </A
-></DT
-><DT
->A.8.2. <A
-HREF="faq.html#AEN1722"
-> Bugs are missing from queries, but exist in the database (and I can pull
- them up by specifying the bug ID). What's wrong?
- </A
-></DT
-><DT
->A.8.3. <A
-HREF="faq.html#AEN1727"
-> I think my database might be corrupted, or contain invalid entries. What
- do I do?
- </A
-></DT
-><DT
->A.8.4. <A
-HREF="faq.html#AEN1732"
-> I want to manually edit some entries in my database. How?
- </A
-></DT
-><DT
->A.8.5. <A
-HREF="faq.html#AEN1737"
-> I try to add myself as a user, but Bugzilla always tells me my password is wrong.
- </A
-></DT
-><DT
->A.8.6. <A
-HREF="faq.html#AEN1742"
-> I think I've set up MySQL permissions correctly, but bugzilla still can't
- connect.
- </A
-></DT
-><DT
->A.8.7. <A
-HREF="faq.html#AEN1747"
-> How do I synchronize bug information among multiple different Bugzilla
- databases?
- </A
-></DT
-><DT
->A.8.8. <A
-HREF="faq.html#AEN1754"
-> Why do I get bizarre errors when trying to submit data, particularly problems
- with "groupset"?
- </A
-></DT
-><DT
->A.8.9. <A
-HREF="faq.html#AEN1759"
-> How come even after I delete bugs, the long descriptions show up?
- </A
-></DT
-></DL
-></DD
-><DT
->9. <A
-HREF="faq.html#FAQ_NT"
->Bugzilla and Win32</A
-></DT
-><DD
-><DL
-><DT
->A.9.1. <A
-HREF="faq.html#AEN1766"
-> What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)?
- </A
-></DT
-><DT
->A.9.2. <A
-HREF="faq.html#AEN1771"
-> Is there a "Bundle::Bugzilla" equivalent for Win32?
- </A
-></DT
-><DT
->A.9.3. <A
-HREF="faq.html#AEN1776"
-> CGI's are failing with a "something.cgi is not a valid Windows NT
- application" error. Why?
- </A
-></DT
-><DT
->A.9.4. <A
-HREF="faq.html#AEN1784"
-> Can I have some general instructions on how to make Bugzilla on Win32 work?
- </A
-></DT
-><DT
->A.9.5. <A
-HREF="faq.html#AEN1790"
-> I'm having trouble with the perl modules for NT not being able to talk to
- to the database.
- </A
-></DT
-></DL
-></DD
-><DT
->10. <A
-HREF="faq.html#FAQ_USE"
->Bugzilla Usage</A
-></DT
-><DD
-><DL
-><DT
->A.10.1. <A
-HREF="faq.html#AEN1811"
-> The query page is very confusing. Isn't there a simpler way to query?
- </A
-></DT
-><DT
->A.10.2. <A
-HREF="faq.html#AEN1817"
-> I'm confused by the behavior of the "accept" button in the Show Bug form.
- Why doesn't it assign the bug to me when I accept it?
- </A
-></DT
-><DT
->A.10.3. <A
-HREF="faq.html#AEN1827"
-> I can't upload anything into the database via the "Create Attachment"
- link. What am I doing wrong?
- </A
-></DT
-><DT
->A.10.4. <A
-HREF="faq.html#AEN1832"
-> Email submissions to Bugzilla that have attachments end up asking me to
- save it as a "cgi" file.
- </A
-></DT
-><DT
->A.10.5. <A
-HREF="faq.html#AEN1837"
-> How do I change a keyword in Bugzilla, once some bugs are using it?
- </A
-></DT
-></DL
-></DD
-><DT
->11. <A
-HREF="faq.html#FAQ_HACKING"
->Bugzilla Hacking</A
-></DT
-><DD
-><DL
-><DT
->A.11.1. <A
-HREF="faq.html#AEN1844"
-> What bugs are in Bugzilla right now?
- </A
-></DT
-><DT
->A.11.2. <A
-HREF="faq.html#AEN1853"
-> How can I change the default priority to a null value? For instance, have the default
- priority be "---" instead of "P2"?
- </A
-></DT
-><DT
->A.11.3. <A
-HREF="faq.html#AEN1859"
-> What's the best way to submit patches? What guidelines should I follow?
- </A
-></DT
-></DL
-></DD
-></DL
-><DIV
-CLASS="QANDADIV"
-><H3
-><A
-NAME="FAQ_GENERAL"
-></A
->1. General Questions</H3
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1319"
-></A
-><B
->A.1.1. </B
-> Where can I find information about Bugzilla?</P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> You can stay up-to-date with the latest Bugzilla
- information at <A
-HREF="http://www.mozilla.org/projects/bugzilla/"
-TARGET="_top"
-> http://www.mozilla.org/projects/bugzilla/</A
->
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1325"
-></A
-><B
->A.1.2. </B
-> What license is Bugzilla distributed under?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Bugzilla is covered by the Mozilla Public License.
- See details at <A
-HREF="http://www.mozilla.org/MPL/"
-TARGET="_top"
-> http://www.mozilla.org/MPL/</A
->
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1331"
-></A
-><B
->A.1.3. </B
-> How do I get commercial support for Bugzilla?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> <A
-HREF="http://www.collab.net/"
-TARGET="_top"
->www.collab.net</A
-> offers
- Bugzilla as part of their standard offering to large projects.
- They do have some minimum fees that are pretty hefty, and generally
- aren't interested in small projects.
- </P
-><P
-> There are several experienced
- Bugzilla hackers on the mailing list/newsgroup who are willing
- to whore themselves out for generous compensation.
- Try sending a message to the mailing list asking for a volunteer.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1338"
-></A
-><B
->A.1.4. </B
-> What major companies or projects are currently using Bugzilla
- for bug-tracking?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> There are <EM
->dozens</EM
-> of major comapanies with public
- Bugzilla sites to track bugs in their products. A few include:
- <P
-></P
-><TABLE
-BORDER="0"
-><TBODY
-><TR
-><TD
->Netscape/AOL</TD
-></TR
-><TR
-><TD
->Mozilla.org</TD
-></TR
-><TR
-><TD
->AtHome Corporation</TD
-></TR
-><TR
-><TD
->Red Hat Software</TD
-></TR
-><TR
-><TD
->Loki Entertainment Software</TD
-></TR
-><TR
-><TD
->SuSe Corp</TD
-></TR
-><TR
-><TD
->The Horde Project</TD
-></TR
-><TR
-><TD
->The Eazel Project</TD
-></TR
-><TR
-><TD
->AbiSource</TD
-></TR
-><TR
-><TD
->Real Time Enterprises, Inc</TD
-></TR
-><TR
-><TD
->Eggheads.org</TD
-></TR
-><TR
-><TD
->Strata Software</TD
-></TR
-><TR
-><TD
->RockLinux</TD
-></TR
-><TR
-><TD
->Creative Labs (makers of SoundBlaster)</TD
-></TR
-><TR
-><TD
->The Apache Foundation</TD
-></TR
-><TR
-><TD
->The Gnome Foundation</TD
-></TR
-><TR
-><TD
->Linux-Mandrake</TD
-></TR
-></TBODY
-></TABLE
-><P
-></P
->
- </P
-><P
-> Suffice to say, there are more than enough huge projects using Bugzilla
- that we can safely say it's extremely popular.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1363"
-></A
-><B
->A.1.5. </B
-> Who maintains Bugzilla?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> There are many, many contributors from around the world maintaining Bugzilla.
- The designated "Maintainer" is Tara Hernandez, with QA support by Matthew Tuck.
- Dan Mosedale and Dawn Endico are employees of Mozilla.org responsible for the
- installation of Bugzilla there, and are very frequent code contributors.
- Terry Weissman originally ported Bugzilla, but "these days, Terry just hangs around
- and heckles." The rest of us are mostly transient developers; Bugzilla suits
- our needs, and we contribute code as we have needs for updates.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1368"
-></A
-><B
->A.1.6. </B
-> How does Bugzilla stack up against other bug-tracking databases?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> A year has gone by, and I <EM
->still</EM
-> can't find any head-to-head
- comparisons of Bugzilla against other defect-tracking software. However, from my
- personal experience with other bug-trackers, Bugzilla offers
- superior performance on commodity hardware, better price (free!), more developer-
- friendly features (such as stored queries, email integration, and platform
- independence), improved scalability, open source code, greater flexibility,
- and superior ease-of-use.
- </P
-><P
-> If you happen to be a commercial Bugzilla vendor, please step forward with a rebuttal
- so I can include it in the FAQ. We're not in pursuit of Bugzilla ueber alles;
- we simply love having a powerful, open-source tool to get our jobs done.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1375"
-></A
-><B
->A.1.7. </B
-> How do I change my user name in Bugzilla?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> You can't. However, the administrative account can, by simply opening
- your user account in editusers.cgi and changing the login name.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1380"
-></A
-><B
->A.1.8. </B
-> Why doesn't Bugzilla offer this or that feature or compatability
- with this other tracking software?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> It may be that the support has not been built yet, or that you
- have not yet found it. Bugzilla is making tremendous strides in
- usability, customizability, scalability, and user interface. It
- is widely considered the most complete and popular open-source
- bug-tracking software in existence.
- </P
-><P
-> That doesn't mean it can't use improvement!
- You can help the project along by either hacking a patch yourself
- that supports the functionality you require, or else submitting a
- "Request for Enhancement" (RFE) using the bug submission interface
- at <A
-HREF="http://bugzilla.mozilla.org/"
-TARGET="_top"
->bugzilla.mozilla.org</A
->.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1387"
-></A
-><B
->A.1.9. </B
-> Why MySQL? I'm interested in seeing Bugzilla run on
- Oracle/Sybase/Msql/PostgreSQL/MSSQL?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
->Terry Weissman answers,
- <A
-NAME="AEN1391"
-></A
-><BLOCKQUOTE
-CLASS="BLOCKQUOTE"
-><P
-> You're not the only one. But <EM
->I</EM
-> am not very interested. I'm not
- a real SQL or database person. I just wanted to make a useful tool,
- and build it on top of free software. So, I picked MySQL, and
- learned SQL by staring at the MySQL manual and some code lying
- around here, and
- wrote Bugzilla. I didn't know that Enum's were non-standard SQL.
- I'm not sure if I would have cared, but I didn't even know. So, to
- me, things are "portable" because it uses MySQL, and MySQL is
- portable enough. I fully understand (now) that people want to be
- portable to other databases, but that's never been a real concern
- of mine.
- </P
-></BLOCKQUOTE
->
- </P
-><P
-> Things aren't quite that grim these days, however. Terry pretty much
- sums up much of the thinking many of us have for Bugzilla, but there
- is light on the horizon for database-independence! Here are some options:
- </P
-><P
-></P
-><TABLE
-BORDER="0"
-><TBODY
-><TR
-><TD
-> <EM
-><A
-HREF="http://bugzilla.redhat.com/"
-TARGET="_top"
->Red Hat Bugzilla</A
-></EM
->:
- Runs a modified Bugzilla 2.8 atop an Oracle database.
- </TD
-></TR
-><TR
-><TD
-> <EM
-><A
-HREF="http://sourceforge.net/projects/interzilla"
-TARGET="_top"
->Interzilla</A
-></EM
->:
- A project to run Bugzilla on Interbase. No code released yet, however.
- </TD
-></TR
-><TR
-><TD
-> <EM
->Bugzilla 3.0</EM
->: One of the primary stated goals
- is multiple database support.
- </TD
-></TR
-></TBODY
-></TABLE
-><P
-></P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1405"
-></A
-><B
->A.1.10. </B
-> Why do the scripts say "/usr/bonsaitools/bin/perl" instead of
- "/usr/bin/perl" or something else?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Mozilla.org uses /usr/bonsaitools/bin/perl. The prime rule in making
- submissions is "don't break bugzilla.mozilla.org". If it breaks it, your
- patch will be reverted faster than you can do a diff.
- </P
-><P
-> Here's Terry Weissman's comment, for some historical context:
- <A
-NAME="AEN1410"
-></A
-><BLOCKQUOTE
-CLASS="BLOCKQUOTE"
-><P
-> [This was] purely my own convention. I wanted a place to put a version of
- Perl and other tools that was strictly under my control for the
- various webtools, and not subject to anyone else. Edit it to point
- to whatever you like.
- </P
-><DIV
-CLASS="NOTE"
-><BLOCKQUOTE
-CLASS="NOTE"
-><P
-><B
->Note: </B
-> We always recommend that, if possible, you keep the path
- as /usr/bonsaitools/bin/perl, and simply add a /usr/bonsaitools
- and /usr/bonsaitools/bin directory, then symlink your version
- of perl to /usr/bonsaitools/bin/perl. This will make upgrading
- your Bugzilla much easier in the future.
- </P
-><P
-> Obviously, if you do not have root access to your Bugzilla
- box, our suggestion is irrelevant.
- </P
-></BLOCKQUOTE
-></DIV
-></BLOCKQUOTE
->
- </P
-></DIV
-></DIV
-></DIV
-><DIV
-CLASS="QANDADIV"
-><H3
-><A
-NAME="FAQ_REDHAT"
-></A
->2. Red Hat Bugzilla</H3
-><P
-> <DIV
-CLASS="NOTE"
-><BLOCKQUOTE
-CLASS="NOTE"
-><P
-><B
->Note: </B
-> <EM
->This section is no longer up-to-date.</EM
->
- Please see the section on "Red Hat Bugzilla" under "Variants" in The Bugzilla Guide.
- </P
-></BLOCKQUOTE
-></DIV
->
- </P
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1422"
-></A
-><B
->A.2.1. </B
-> What about Red Hat Bugzilla?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Red Hat Bugzilla is arguably more user-friendly, customizable, and scalable
- than stock Bugzilla. Check it out at
- http://bugzilla.redhat.com and the sources at ftp://people.redhat.com/dkl/.
- They've set their Bugzilla up to work with Oracle out of the box.
- Note that Redhat Bugzilla is based upon the 2.8 Bugzilla tree;
- Bugzilla has made some tremendous advances since the 2.8 release.
- Why not download both Bugzillas to check out the differences for
- yourself?
- </P
-><P
-> Dave Lawrence, the original Red Hat Bugzilla maintainer, mentions:
- <A
-NAME="AEN1427"
-></A
-><BLOCKQUOTE
-CLASS="BLOCKQUOTE"
-><P
-> Somebody needs to take the ball and run with it. I'm the only
- maintainer and am very pressed for time.
- </P
-></BLOCKQUOTE
->
- If you, or someone you know, has the time and expertise to do the integration
- work so main-tree Bugzilla 2.12 and higher integrates the Red
- Hat Bugzilla Oracle modifications, please donate your
- time to supporting the Bugzilla project.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1430"
-></A
-><B
->A.2.2. </B
-> What are the primary benefits of Red Hat Bugzilla?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> <EM
->Dave Lawrence</EM
->:
- <A
-NAME="AEN1435"
-></A
-><BLOCKQUOTE
-CLASS="BLOCKQUOTE"
-><P
-> For the record, we are not using any template type implementation for
- the cosmetic changes maded to Bugzilla. It is just alot of html changes
- in the code itself. I admit I may have gotten a little carried away with it
- but the corporate types asked for a more standardized interface to match up
- with other projects relating to Red Hat web sites. A lot of other web based
- internal tools I am working on also look like Bugzilla.
- </P
-><P
-> I do want to land the changes that I have made to Bugzilla but I may
- have to back out a good deal and make a different version of Red Hat's
- Bugzilla for checking in to CVS. Especially the cosmetic changes because it
- seems they may not fit the general public. I will do that as soon as I can.
- I also still do my regular QA responsibilities along with Bugzilla so time
- is difficult sometimes to come by.
- </P
-><P
-> There are also a good deal of other changes that were requested by
- management for things like support contracts and different permission
- groups for making bugs private. Here is a short list of the major
- changes that have been made:
- </P
-><P
-></P
-><OL
-TYPE="1"
-><LI
-><P
-> No enum types. All old enum types are now separate smaller tables.
- </P
-></LI
-><LI
-><P
-> No bit wise operations. Not all databases support this so they were
- changed to a more generic way of doing this task
- </P
-></LI
-><LI
-><P
-> Bug reports can only be altered by the reporter, assignee, or a
- privileged bugzilla user. The rest of the world can see the bug but in
- a non-changeable format (unless the bug has been marked private). They
- can however add comments, add and remove themselves from the CC list
- </P
-></LI
-><LI
-><P
-> Different group scheme. Each group has an id number related to it.
- There is a user_group table which contains userid to groupid mappings
- to determine which groups each user belongs to. Additionally there is
- a bug_group table that has bugid to groupid mappings to show which
- groups can see a particular bug. If there are no entries for a bug in
- this table then the bug is public.
- </P
-></LI
-><LI
-><P
-> Product groups. product_table created to only allow certain products to
- be visible for certain groups in both bug entry and query. This was
- particulary helpful for support contracts.
- </P
-></LI
-><LI
-><P
-> Of course many (too many) changes to Bugzilla code itself to allow use
- with Oracle and still allow operation with Mysql if so desired.
- Currently if you use Mysql it is set to use Mysql's old permission
- scheme to keep breakage to a minimum. Hopefully one day this will
- standardize on one style which may of course be something completely
- different.
- </P
-></LI
-><LI
-><P
-> Uses Text::Template perl module for rendering of the dynamic HTML pages
- such as enter_bug.cgi, query.cgi, bug_form.pl, and for the header and
- footer parts of the page. This allows the html to be separate from the
- perl code for customizing the look and feel of the page to one's
- preference.
- </P
-></LI
-><LI
-><P
-> There are many other smaller changes. There is also a port to Oracle
- that I have been working on as time permits but is not completely
- finished but somewhat usable. I will merge it into our standard code
- base when it becomes production quality. Unfortunately there will have
- to be some conditionals in the code to make it work with other than
- Oracle due to some differences between Oracle and Mysql.
- </P
-></LI
-></OL
-><P
-> Both the Mysql and Oracle versions of our current code base are
- available from ftp://people.redhat.com/dkl. If Terry/Tara wants I can submit
- patch files for all of the changes I have made and he can determine what is
- suitable for addition to the main bugzilla cade base. But for me to commit
- changes to the actual CVS I will need to back out alot of things that are
- not suitable for the rest of the Bugzilla community. I am open to
- suggestions.
- </P
-></BLOCKQUOTE
->
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1458"
-></A
-><B
->A.2.3. </B
-> What's the current status of Red Hat Bugzilla?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> <DIV
-CLASS="NOTE"
-><BLOCKQUOTE
-CLASS="NOTE"
-><P
-><B
->Note: </B
-> This information is somewhat dated; I last updated it
- 7 June 2000. Please see the "Variants" section of "The Bugzilla Guide"
- for more up-to-date information regarding Red Hat Bugzilla.
- </P
-></BLOCKQUOTE
-></DIV
->
- <EM
->Dave Lawrence</EM
->:
- <A
-NAME="AEN1465"
-></A
-><BLOCKQUOTE
-CLASS="BLOCKQUOTE"
-><P
-> I suppose the current thread warrants an update on the status of
- Oracle and bugzilla ;) We have now been running Bugzilla 2.8 on
- Oracle for the last two days in our production environment. I
- tried to do as much testing as possible with it before going live
- which is some of the reason for the long delay. I did not get
- enough feedback as I would have liked from internal developers to
- help weed out any bugs still left so I said "Fine, i will take it
- live and then I will get the feedback I want :)" So it is now
- starting to stabilize and it running quite well after working
- feverishly the last two days fixing problems as soon as they came
- in from the outside world. The current branch in cvs is up2date if
- anyone would like to grab it and try it out. The oracle _setup.pl
- is broken right now due to some last minute changes but I will
- update that soon. Therefore you would probably need to create the
- database tables the old fashioned way using the supplied sql
- creation scripts located in the ./oracle directory. We have heavy
- optimizations in the database it self thanks to the in-house DBA
- here at Red Hat so it is running quite fast. The database itself
- is located on a dual PII450 with 1GB ram and 14 high voltage
- differential raided scsi drives. The tables and indexes are
- partitioned in 4 chuncks across the raided drive which is nice
- because when ever you need to do a full table scan, it is actually
- starting in 4 different locations on 4 different drives
- simultaneously. And the indexes of course are on separate drives
- from the data so that speeds things up tremendously. When I can
- find the time I will document all that we have done to get this
- thing going to help others that may need it.
- </P
-><P
-> As Matt has mentioned it is still using out-dated code and with a
- little help I would like to bring everything up to date for
- eventual incorporation with the main cvs tree. Due to other
- duties I have with the company any help with this wiould be
- appreciated. What we are using now is what I call a best first
- effort. It definitely can be improved on and may even need
- complete rewrites in a lot of areas. A lot of changes may have to
- be made in the way Bugzilla does things currently to make this
- transition to a more generic database interface. Fortunately when
- making the Oracle changes I made sure I didn't do anything that I
- would consider Oracle specific and could not be easily done with
- other databases. Alot of the sql statements need to be broken up
- into smaller utilities that themselves would need to make
- decisions on what database they are using but the majority of the
- code can be made database neutral.
- </P
-></BLOCKQUOTE
->
- </P
-></DIV
-></DIV
-></DIV
-><DIV
-CLASS="QANDADIV"
-><H3
-><A
-NAME="FAQ_LOKI"
-></A
->3. Loki Bugzilla (AKA Fenris)</H3
-><P
-> <DIV
-CLASS="NOTE"
-><BLOCKQUOTE
-CLASS="NOTE"
-><P
-><B
->Note: </B
-> Loki's "Fenris" Bugzilla is based upon the (now ancient) Bugzilla 2.8
- tree, and is no longer actively maintained.
- It works well enough for Loki. Additionally, the major
- differences in Fenris have now been integrated into
- the main source tree of Bugzilla, so there's not much
- reason to go grab the source. I leave this section of the
- FAQ principally for historical interest, but unless Loki has further
- input into Bugzilla's future, it will be deprecated in future versions
- of the Guide.
- </P
-></BLOCKQUOTE
-></DIV
->
- </P
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1474"
-></A
-><B
->A.3.1. </B
-> What about Loki Bugzilla?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Loki Games has a customized version of Bugzilla available at
- http://fenris.lokigames.com. From that page,
- <A
-NAME="AEN1478"
-></A
-><BLOCKQUOTE
-CLASS="BLOCKQUOTE"
-><P
-> You may have noticed that Fenris is a fork from Bugzilla-- our
- patches weren't suitable for integration --and a few people have
- expressed interest in the code. Fenris has one major improvement
- over Bugzilla, and that is individual comments are not appended
- onto a string blob, they are stored as a record in a separate
- table. This allows you to, for instance, separate comments out
- according to privilege levels in case your bug database could
- contain sensitive information not for public eyes. We also provide
- things like email hiding to protect user's privacy, additional
- fields such as 'user_affected' in case someone enters someone
- else's bug, comment editing and deletion, and more conditional
- system variables than Bugzilla does (turn off attachments,
- qacontact, etc.).
- </P
-></BLOCKQUOTE
->
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1481"
-></A
-><B
->A.3.2. </B
-> Who maintains Fenris (Loki Bugzilla) now?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Raphael Barrerro &#60;raistlin@lokigames.com&#62;.
- Michael Vance created the initial fork, but no longer
- maintains the project.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1486"
-></A
-><B
->A.3.3. </B
->
- </P
-></DIV
-></DIV
-></DIV
-><DIV
-CLASS="QANDADIV"
-><H3
-><A
-NAME="FAQ_PHB"
-></A
->4. Pointy-Haired-Boss Questions</H3
-><P
-> <DIV
-CLASS="NOTE"
-><BLOCKQUOTE
-CLASS="NOTE"
-><P
-><B
->Note: </B
-> The title of this section doesn't mean you're a PHB -- it just means
- you probably HAVE a PHB who wants to know this :)
- </P
-></BLOCKQUOTE
-></DIV
->
- </P
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1494"
-></A
-><B
->A.4.1. </B
-> Is Bugzilla web-based or do you have to have specific software or
- specific operating system on your machine?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> It is web and e-mail based. You can edit bugs by sending specially
- formatted email to a properly configured Bugzilla, or control via the web.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1499"
-></A
-><B
->A.4.2. </B
-> Has anyone you know of already done any Bugzilla integration with
- Perforce (SCM software)?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Yes! You can find more information elsewhere in "The Bugzilla
- Guide" in the "Integration with Third-Party Products" section.
- The section on Perforce isn't very large, but as the maintainer
- of the Guide is charged with Perforce/Bugzilla integration by
- his company, you can expect this section to grow.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1504"
-></A
-><B
->A.4.3. </B
-> Does Bugzilla allow the user to track multiple projects?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Absolutely! You can track up to a "soft-limit" of around
- 64 individual "Products", that can each be composed of as
- many "Components" as you want. Check the Administration
- section of the Bugzilla Guide for more information regarding
- setting up Products and Components.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1509"
-></A
-><B
->A.4.4. </B
-> If I am on many projects, and search for all bugs assigned to me, will
- Bugzilla list them for me and allow me to sort by project, severity etc?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Yes.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1514"
-></A
-><B
->A.4.5. </B
-> Does Bugzilla allow attachments (text, screenshots, urls etc)? If yes,
- are there any that are NOT allowed?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Yes. There are many specific MIME-types that are pre-defined by Bugzilla,
- but you may specify any arbitrary MIME-type you need when you
- upload the file. Since all attachments are stored in the database,
- however, I recommend storing large binary attachments elsewhere
- in the web server's file system and providing a hyperlink
- as a comment, or in the provided "URL" field in the bug report.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1519"
-></A
-><B
->A.4.6. </B
-> Does Bugzilla allow us to define our own priorities and levels? Do we
- have complete freedom to change the labels of fields and format of them, and
- the choice of acceptable values?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Yes. However, modifying some fields, notably those related to bug
- progression states, also require adjusting the program logic to
- compensate for the change.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1524"
-></A
-><B
->A.4.7. </B
-> The index.html page doesn't show the footer. It's really annoying to have
- to go to the querypage just to check my "my bugs" link. How do I get a footer
- on static HTML pages?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> This was a late-breaking question for the Guide, so I just have to
- quote the relevant newsgroup thread on it.
- </P
-><P
-CLASS="LITERALLAYOUT"
->&#62;&nbsp;AFAIK,&nbsp;most&nbsp;sites&nbsp;(even&nbsp;if&nbsp;they&nbsp;have&nbsp;SSI&nbsp;enabled)&nbsp;won't&nbsp;have&nbsp;#exec&nbsp;cmd<br>
-&#62;&nbsp;enabled.&nbsp;&nbsp;Perhaps&nbsp;what&nbsp;would&nbsp;be&nbsp;better&nbsp;is&nbsp;a&nbsp;#include&nbsp;virtual&nbsp;and&nbsp;a<br>
-&#62;&nbsp;footer.cgi&nbsp;the&nbsp;basically&nbsp;has&nbsp;the&nbsp;"require&nbsp;'CGI.pl'&nbsp;and&nbsp;PutFooter&nbsp;command.<br>
-&#62;<br>
-&#62;&nbsp;Please&nbsp;note&nbsp;that&nbsp;under&nbsp;most&nbsp;configurations,&nbsp;this&nbsp;also&nbsp;requires&nbsp;naming<br>
-&#62;&nbsp;the&nbsp;file&nbsp;from&nbsp;index.html&nbsp;to&nbsp;index.shtml&nbsp;(and&nbsp;making&nbsp;sure&nbsp;that&nbsp;it&nbsp;will<br>
-&#62;&nbsp;still&nbsp;be&nbsp;reconized&nbsp;as&nbsp;an&nbsp;index).&nbsp;&nbsp;Personally,&nbsp;I&nbsp;think&nbsp;this&nbsp;is&nbsp;better&nbsp;on<br>
-&#62;&nbsp;a&nbsp;per-installation&nbsp;basis&nbsp;(perhaps&nbsp;add&nbsp;something&nbsp;to&nbsp;the&nbsp;FAQ&nbsp;that&nbsp;says&nbsp;how<br>
-&#62;&nbsp;to&nbsp;do&nbsp;this).<br>
-<br>
-Good&nbsp;point.&nbsp;&nbsp;Yeah,&nbsp;easy&nbsp;enough&nbsp;to&nbsp;do,&nbsp;that&nbsp;it&nbsp;shouldn't&nbsp;be&nbsp;a&nbsp;big&nbsp;deal&nbsp;for<br>
-someone&nbsp;to&nbsp;take&nbsp;it&nbsp;on&nbsp;if&nbsp;they&nbsp;want&nbsp;it.&nbsp;&nbsp;FAQ&nbsp;is&nbsp;a&nbsp;good&nbsp;place&nbsp;for&nbsp;it.<br>
-<br>
-&#62;&nbsp;Dave&nbsp;Miller&nbsp;wrote:<br>
-&#62;<br>
-&#62;&#62;&nbsp;I&nbsp;did&nbsp;a&nbsp;little&nbsp;experimenting&nbsp;with&nbsp;getting&nbsp;the&nbsp;command&nbsp;menu&nbsp;and&nbsp;footer&nbsp;on<br>
-&#62;&#62;&nbsp;the&nbsp;end&nbsp;of&nbsp;the&nbsp;index&nbsp;page&nbsp;while&nbsp;leaving&nbsp;it&nbsp;as&nbsp;an&nbsp;HTML&nbsp;file...<br>
-&#62;&#62;<br>
-&#62;&#62;&nbsp;I&nbsp;was&nbsp;successful.&nbsp;:)<br>
-&#62;&#62;<br>
-&#62;&#62;&nbsp;I&nbsp;added&nbsp;this&nbsp;line:<br>
-&#62;&#62;<br>
-&#62;&#62;&nbsp;<br>
-&#62;&#62;<br>
-&#62;&#62;&nbsp;Just&nbsp;before&nbsp;the&nbsp;&#60;/BODY&#62;&nbsp;&#60;/HTML&#62;&nbsp;at&nbsp;the&nbsp;end&nbsp;of&nbsp;the&nbsp;file.&nbsp;&nbsp;And&nbsp;it&nbsp;worked.<br>
-&#62;&#62;<br>
-&#62;&#62;&nbsp;Thought&nbsp;I'd&nbsp;toss&nbsp;that&nbsp;out&nbsp;there.&nbsp;&nbsp;Should&nbsp;I&nbsp;check&nbsp;this&nbsp;in?&nbsp;&nbsp;For&nbsp;those&nbsp;that<br>
-&#62;&#62;&nbsp;have&nbsp;SSI&nbsp;disabled,&nbsp;it'll&nbsp;act&nbsp;like&nbsp;a&nbsp;comment,&nbsp;so&nbsp;I&nbsp;wouldn't&nbsp;think&nbsp;it&nbsp;would<br>
-&#62;&#62;&nbsp;break&nbsp;anything.<br>
- &nbsp;&nbsp;</P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1530"
-></A
-><B
->A.4.8. </B
-> Does Bugzilla provide any reporting features, metrics, graphs, etc? You
- know, the type of stuff that management likes to see. :)
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Yes. Look at <A
-HREF="http://bugzilla.mozilla.org/reports.cgi"
-TARGET="_top"
-> http://bugzilla.mozilla.org/reports.cgi</A
-> for basic reporting
- facilities.
- </P
-><P
-> For more advanced reporting, I recommend hooking up a professional
- reporting package, such as Crystal Reports, and use ODBC to access
- the MySQL database. You can do a lot through the Query page of
- Bugzilla as well, but right now Advanced Reporting is much
- better accomplished through third-party utilities that can
- interface with the database directly.
- </P
-><P
-> Advanced Reporting is a Bugzilla 3.X proposed feature.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1538"
-></A
-><B
->A.4.9. </B
-> Is there email notification and if so, what do you see when you get an
- email? Do you see bug number and title or is it only the number?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Email notification is user-configurable. The bug id and Topic
- of the bug report accompany each email notification, along with
- a list of the changes made.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1543"
-></A
-><B
->A.4.10. </B
-> Can email notification be set up to send to multiple
- people, some on the To List, CC List, BCC List etc?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Yes.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1548"
-></A
-><B
->A.4.11. </B
-> If there is email notification, do users have to have any particular
- type of email application?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Bugzilla email is sent in plain text, the most compatible mail format
- on the planet.
- <DIV
-CLASS="NOTE"
-><BLOCKQUOTE
-CLASS="NOTE"
-><P
-><B
->Note: </B
-> If you decide to use the bugzilla_email integration features
- to allow Bugzilla to record responses to mail with the associated bug,
- you may need to caution your users to set their mailer to "respond
- to messages in the format in which they were sent". For security reasons
- Bugzilla ignores HTML tags in comments, and if a user sends HTML-based
- email into Bugzilla the resulting comment looks downright awful.
- </P
-></BLOCKQUOTE
-></DIV
->
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1555"
-></A
-><B
->A.4.12. </B
-> If I just wanted to track certain bugs, as they go through life, can I
- set it up to alert me via email whenever that bug changes, whether it be
- owner, status or description etc.?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Yes. Place yourself in the "cc" field of the bug you wish to monitor.
- Then change your "Notify me of changes to" field in the Email Settings
- tab of the User Preferences screen in Bugzilla to the "Only those
- bugs which I am listed on the CC line" option.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1560"
-></A
-><B
->A.4.13. </B
-> Does Bugzilla allow data to be imported and exported? If I had outsiders
- write up a bug report using a MS Word bug template, could that template be
- imported into "matching" fields? If I wanted to take the results of a query
- and export that data to MS Excel, could I do that?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Mozilla allows data export through a custom DTD in XML format.
- It does not, however, export to specific formats other than the
- XML Mozilla DTD. Importing the data into Excel or any other application
- is left as an exercise for the reader.
- </P
-><P
-> If you create import filters to other applications from Mozilla's XML,
- please submit your modifications for inclusion in future Bugzilla
- distributions.
- </P
-><P
-> As for data import, any application can send data to Bugzilla through
- the HTTP protocol, or through Mozilla's XML API. However, it seems
- kind of silly to put another front-end in front of Bugzilla;
- it makes more sense to create a simplified bug submission form in
- HTML. You can find an excellent example at
- <A
-HREF="http://www.mozilla.org/quality/help/bugzilla-helper.html"
-TARGET="_top"
-> http://www.mozilla.org/quality/help/bugzilla-helper.html</A
->
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1568"
-></A
-><B
->A.4.14. </B
-> Does Bugzilla allow fields to be added, changed or deleted? If I want to
- customize the bug submission form to meet our needs, can I do that using our
- terminology?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Yes.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1573"
-></A
-><B
->A.4.15. </B
-> Has anyone converted Bugzilla to another language to be used in other
- countries? Is it localizable?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Currently, no. Internationalization support for Perl did not
- exist in a robust fashion until the recent release of version 5.6.0;
- Bugzilla is, and likely will remain (until 3.X) completely
- non-localized.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1578"
-></A
-><B
->A.4.16. </B
-> Can a user create and save reports? Can they do this in Word format?
- Excel format?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Yes. No. No.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1583"
-></A
-><B
->A.4.17. </B
-> Can a user re-run a report with a new project, same query?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Yes.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1588"
-></A
-><B
->A.4.18. </B
-> Can a user modify an existing report and then save it into another name?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> You can save an unlimited number of queries in Bugzilla. You are free
- to modify them and rename them to your heart's desire.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1593"
-></A
-><B
->A.4.19. </B
-> Does Bugzilla have the ability to search by word, phrase, compound
- search?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> You have no idea. Bugzilla's query interface, particularly with the
- advanced Boolean operators, is incredibly versatile.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1598"
-></A
-><B
->A.4.20. </B
-> Can the admin person establish separate group and individual user
- privileges?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Yes.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1603"
-></A
-><B
->A.4.21. </B
-> Does Bugzilla provide record locking when there is simultaneous access
- to the same bug? Does the second person get a notice that the bug is in use
- or how are they notified?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Bugzilla does not lock records. It provides mid-air collision detection,
- and offers the offending user a choice of options to deal with the conflict.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1608"
-></A
-><B
->A.4.22. </B
-> Are there any backup features provided?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> MySQL, the database back-end for Bugzilla, allows hot-backup of data.
- You can find strategies for dealing with backup considerations
- at <A
-HREF="http://www.mysql.com/doc/B/a/Backup.html"
-TARGET="_top"
-> http://www.mysql.com/doc/B/a/Backup.html</A
->
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1614"
-></A
-><B
->A.4.23. </B
-> Can users be on the system while a backup is in progress?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Yes. However, commits to the database must wait
- until the tables are unlocked. Bugzilla databases are typically
- very small, and backups routinely take less than a minute.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1619"
-></A
-><B
->A.4.24. </B
-> What type of human resources are needed to be on staff to install and
- maintain Bugzilla? Specifically, what type of skills does the person need to
- have? I need to find out if we were to go with Bugzilla, what types of
- individuals would we need to hire and how much would that cost vs buying an
- "Out-of-the-Box" solution.
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> If Bugzilla is set up correctly from the start, continuing maintenance needs
- are minimal and can be completed by unskilled labor. Things like rotate
- backup tapes and check log files for the word "error".
- </P
-><P
-> Commercial Bug-tracking software typically costs somewhere upwards
- of $20,000 or more for 5-10 floating licenses. Bugzilla consultation
- is available from skilled members of the newsgroup.
- </P
-><P
-> As an example, as of this writing I typically charge
- $115 for the first hour, and $89 each hour thereafter
- for consulting work. It takes me three to five hours to make Bugzilla
- happy on a Development installation of Linux-Mandrake.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1626"
-></A
-><B
->A.4.25. </B
-> What time frame are we looking at if we decide to hire people to install
- and maintain the Bugzilla? Is this something that takes hours or weeks to
- install and a couple of hours per week to maintain and customize or is this
- a multi-week install process, plus a full time job for 1 person, 2 people,
- etc?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> It all depends on your level of commitment. Someone with much Bugzilla
- experience can get you up and running in less than a day, and
- your Bugzilla install can run untended for years. If your
- Bugzilla strategy is critical to your business workflow, hire somebody
- with reasonable UNIX or Perl skills to handle your process management and
- bug-tracking maintenance &#38; customization.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1631"
-></A
-><B
->A.4.26. </B
-> Is there any licensing fee or other fees for using Bugzilla? Any
- out-of-pocket cost other than the bodies needed as identified above?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> No. MySQL asks, if you find their product valuable, that you purchase
- a support contract from them that suits your needs.
- </P
-></DIV
-></DIV
-></DIV
-><DIV
-CLASS="QANDADIV"
-><H3
-><A
-NAME="FAQ_INSTALL"
-></A
->5. Bugzilla Installation</H3
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1638"
-></A
-><B
->A.5.1. </B
-> How do I download and install Bugzilla?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Check <A
-HREF="http://www.mozilla.org/projects/bugzilla/"
-TARGET="_top"
-> http://www.mozilla.org/projects/bugzilla/</A
-> for details.
- Once you download it, untar it, read the README and
- the Bugzilla Guide.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1644"
-></A
-><B
->A.5.2. </B
-> How do I install Bugzilla on Windows NT?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Installation on Windows NT has its own section in
- "The Bugzilla Guide".
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1649"
-></A
-><B
->A.5.3. </B
-> Is there an easy way to change the Bugzilla cookie name?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> At present, no.
- </P
-></DIV
-></DIV
-></DIV
-><DIV
-CLASS="QANDADIV"
-><H3
-><A
-NAME="FAQ_SECURITY"
-></A
->6. Bugzilla Security</H3
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1656"
-></A
-><B
->A.6.1. </B
-> How do I completely disable MySQL security if it's giving me problems
- (I've followed the instructions in the README!)?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Run mysql like this: "mysqld --skip-grant-tables". Please remember <EM
->this
- makes mysql as secure as taping a $100 to the floor of a football stadium
- bathroom for safekeeping.</EM
-> Please read the Security section of the
- Administration chapter of "The Bugzilla Guide" before proceeding.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1662"
-></A
-><B
->A.6.2. </B
-> Are there any security problems with Bugzilla?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> The Bugzilla code has not undergone a complete security audit.
- It is recommended that you closely examine permissions on your Bugzilla
- installation, and follow the recommended security guidelines found
- in the README and in The Bugzilla Guide.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1667"
-></A
-><B
->A.6.3. </B
-> I've implemented the security fixes mentioned in Chris Yeh's security
- advisory of 5/10/2000 advising not to run MySQL as root, and am running into
- problems with MySQL no longer working correctly.
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> This is a common problem, related to running out of file descriptors.
- Simply add "ulimit -n unlimited" to the script which starts
- mysqld.
- </P
-></DIV
-></DIV
-></DIV
-><DIV
-CLASS="QANDADIV"
-><H3
-><A
-NAME="FAQ_EMAIL"
-></A
->7. Bugzilla Email</H3
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1674"
-></A
-><B
->A.7.1. </B
-> I have a user who doesn't want to receive any more email from Bugzilla.
- How do I stop it entirely for this user?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> With the email changes to 2.12, the user should be able to set
- this in user email preferences.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1679"
-></A
-><B
->A.7.2. </B
-> I'm evaluating/testing Bugzilla, and don't want it to send email to
- anyone but me. How do I do it?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Edit the param for the mail text. Replace "To:" with "X-Real-To:",
- replace "Cc:" with "X-Real-CC:", and add a "To: (myemailaddress)".
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1684"
-></A
-><B
->A.7.3. </B
-> I want whineatnews.pl to whine at something more, or other than, only new
- bugs. How do I do it?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Try Klaas Freitag's excellent patch for "whineatassigned" functionality.
- You can find it at<A
-HREF=" http://bugzilla.mozilla.org/show_bug.cgi?id=6679"
-TARGET="_top"
-> http://bugzilla.mozilla.org/show_bug.cgi?id=6679</A
->. This
- patch is against an older version of Bugzilla, so you must apply
- the diffs manually.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1690"
-></A
-><B
->A.7.4. </B
-> I don't like/want to use Procmail to hand mail off to bug_email.pl.
- What alternatives do I have?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> You can call bug_email.pl directly from your aliases file, with
- an entry like this:
- <A
-NAME="AEN1694"
-></A
-><BLOCKQUOTE
-CLASS="BLOCKQUOTE"
-><P
-> bugzilla-daemon: "|/usr/local/bin/bugzilla/contrib/bug_email.pl"
- </P
-></BLOCKQUOTE
->
- However, this is fairly nasty and subject to problems; you also
- need to set up your smrsh (sendmail restricted shell) to allow
- it. In a pinch, though, it can work.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1697"
-></A
-><B
->A.7.5. </B
-> How do I set up the email interface to submit/change bugs via email?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> You can find an updated README.mailif file in the contrib/ directory
- of your Bugzilla distribution that walks you through the setup.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1702"
-></A
-><B
->A.7.6. </B
-> Email takes FOREVER to reach me from bugzilla -- it's extremely slow.
- What gives?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> If you are using an alternate Mail Transport Agent (MTA other than
- sendmail), make sure the options given in the "processmail" script for all
- instances of "sendmail" are correct for your MTA. If you are using Sendmail,
- you may wish to delete the "-ODeliveryMode=deferred" option in the
- "processmail" script for every invocation of "sendmail". (Be sure and leave
- the "-t" option, though!)
- </P
-><P
-> A better alternative is to change the "-O" option to
- "-ODeliveryMode=background". This prevents Sendmail from hanging your
- Bugzilla Perl processes if the domain to which it must send mail
- is unavailable.
- </P
-><P
-> This is now a configurable parameter called "sendmailnow", available
- from editparams.cgi.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1709"
-></A
-><B
->A.7.7. </B
-> How come email never reaches me from bugzilla changes?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Double-check that you have not turned off email in your user preferences.
- Confirm that Bugzilla is able to send email by visiting the "Log In"
- link of your Bugzilla installation and clicking the "Email me a password"
- button after entering your email address.
- </P
-><P
-> If you never receive mail from Bugzilla, chances you do not have
- sendmail in "/usr/lib/sendmail". Ensure sendmail lives in, or is symlinked
- to, "/usr/lib/sendmail".
- </P
-></DIV
-></DIV
-></DIV
-><DIV
-CLASS="QANDADIV"
-><H3
-><A
-NAME="FAQ_DB"
-></A
->8. Bugzilla Database</H3
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1717"
-></A
-><B
->A.8.1. </B
-> I've heard Bugzilla can be used with Oracle?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Red Hat Bugzilla, mentioned above, works with Oracle. The current version
- from Mozilla.org does not have this capability. Unfortunately, though
- you will sacrifice a lot of the really great features available in
- Bugzilla 2.10 and 2.12 if you go with the 2.8-based Redhat version.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1722"
-></A
-><B
->A.8.2. </B
-> Bugs are missing from queries, but exist in the database (and I can pull
- them up by specifying the bug ID). What's wrong?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> You've almost certainly enabled the "shadow database", but for some
- reason it hasn't been updated for all your bugs. This is the database
- against which queries are run, so that really complex or slow queries won't
- lock up portions of the database for other users. You can turn off the
- shadow database in editparams.cgi. If you wish to continue using the shadow
- database, then as your "bugs" user run "./syncshadowdb -syncall" from the
- command line in the bugzilla installation directory to recreate your shadow
- database. After it finishes, be sure to check the params and make sure that
- "queryagainstshadowdb" is still turned on. The syncshadowdb program turns it
- off if it was on, and is supposed to turn it back on when completed; that
- way, if it crashes in the middle of recreating the database, it will stay
- off forever until someone turns it back on by hand. Apparently, it doesn't
- always do that yet.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1727"
-></A
-><B
->A.8.3. </B
-> I think my database might be corrupted, or contain invalid entries. What
- do I do?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Run the "sanity check" utility (./sanitycheck.cgi in the bugzilla_home
- directory) to see! If it all comes back, you're OK. If it doesn't come back
- OK (i.e. any red letters), there are certain things Bugzilla can recover
- from and certain things it can't. If it can't auto-recover, I hope you're
- familiar with mysqladmin commands or have installed another way to manage
- your database...
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1732"
-></A
-><B
->A.8.4. </B
-> I want to manually edit some entries in my database. How?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> There is no facility in Bugzilla itself to do this. It's also generally
- not a smart thing to do if you don't know exactly what you're doing.
- However, if you understand SQL you can use the mysqladmin utility to
- manually insert, delete, and modify table information. Personally, I
- use "phpMyAdmin". You have to compile a PHP module with MySQL
- support to make it work, but it's very clean and easy to use.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1737"
-></A
-><B
->A.8.5. </B
-> I try to add myself as a user, but Bugzilla always tells me my password is wrong.
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Certain version of MySQL (notably, 3.23.29 and 3.23.30) accidentally disabled
- the "crypt()" function. This prevented MySQL from storing encrypted passwords.
- Upgrade to the "3.23 stable" version of MySQL and you should be good to go.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1742"
-></A
-><B
->A.8.6. </B
-> I think I've set up MySQL permissions correctly, but bugzilla still can't
- connect.
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Try running MySQL from its binary: "mysqld --skip-grant-tables". This
- will allow you to completely rule out grant tables as the cause of your
- frustration. However, I do not recommend you run it this way on a regular
- basis, unless you really want your web site defaced and your machine
- cracked.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1747"
-></A
-><B
->A.8.7. </B
-> How do I synchronize bug information among multiple different Bugzilla
- databases?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Well, you can synchronize or you can move bugs. Synchronization will
- only work one way -- you can create a read-only copy of the database
- at one site, and have it regularly updated at intervals from the main
- database.
- </P
-><P
-> MySQL has some synchronization features builtin to the latest releases.
- It would be great if someone looked into the possibilities there
- and provided a report to the newsgroup on how to effectively
- synchronize two Bugzilla installations.
- </P
-><P
-> If you simply need to transfer bugs from one Bugzilla to another,
- checkout the "move.pl" script in the Bugzilla distribution.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1754"
-></A
-><B
->A.8.8. </B
-> Why do I get bizarre errors when trying to submit data, particularly problems
- with "groupset"?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> If you're sure your MySQL parameters are correct, you might want turn
- "strictvaluechecks" OFF in editparams.cgi. If you have "usebugsentry" set
- "On", you also cannot submit a bug as readable by more than one group with
- "strictvaluechecks" ON.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1759"
-></A
-><B
->A.8.9. </B
-> How come even after I delete bugs, the long descriptions show up?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Delete everything from $BUZILLA_HOME/shadow. Bugzilla creates shadow
- files there, with each filename corresponding to a
- bug number. Also be sure to run syncshadowdb to make sure, if you are using
- a shadow database, that the shadow database is current.
- </P
-></DIV
-></DIV
-></DIV
-><DIV
-CLASS="QANDADIV"
-><H3
-><A
-NAME="FAQ_NT"
-></A
->9. Bugzilla and Win32</H3
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1766"
-></A
-><B
->A.9.1. </B
-> What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Remove Windows. Install Linux. Install Bugzilla.
- The boss will never know the difference.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1771"
-></A
-><B
->A.9.2. </B
-> Is there a "Bundle::Bugzilla" equivalent for Win32?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Not currently. Bundle::Bugzilla enormously simplifies Bugzilla
- installation on UNIX systems. If someone can volunteer to
- create a suitable PPM bundle for Win32, it would be appreciated.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1776"
-></A
-><B
->A.9.3. </B
-> CGI's are failing with a "something.cgi is not a valid Windows NT
- application" error. Why?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Depending on what Web server you are using, you will have to configure
- the Web server to treat *.cgi files as CGI scripts. In IIS, you do this by
- adding *.cgi to the App Mappings with the &#60;path&#62;\perl.exe %s %s as the
- executable.
- </P
-><P
-> Microsoft has some advice on this matter, as well:
- <A
-NAME="AEN1781"
-></A
-><BLOCKQUOTE
-CLASS="BLOCKQUOTE"
-><P
-> "Set application mappings. In the ISM, map the extension for the script
- file(s) to the executable for the script interpreter. For example, you might
- map the extension .py to Python.exe, the executable for the Python script
- interpreter. Note For the ActiveState Perl script interpreter, the extension
- .pl is associated with PerlIS.dll by default. If you want to change the
- association of .pl to perl.exe, you need to change the application mapping.
- In the mapping, you must add two percent (%) characters to the end of the
- pathname for perl.exe, as shown in this example: c:\perl\bin\perl.exe %s %s"
- </P
-></BLOCKQUOTE
->
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1784"
-></A
-><B
->A.9.4. </B
-> Can I have some general instructions on how to make Bugzilla on Win32 work?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> The following couple entries are deprecated in favor of the Windows installation
- instructions available in the "Administration" portion of "The Bugzilla Guide".
- However, they are provided here for historical interest and insight.
- <P
-CLASS="LITERALLAYOUT"
->&nbsp;&nbsp;1.&nbsp;#!C:/perl/bin/perl&nbsp;had&nbsp;to&nbsp;be&nbsp;added&nbsp;to&nbsp;every&nbsp;perl&nbsp;file.<br>
-&nbsp;&nbsp;2.&nbsp;Converted&nbsp;to&nbsp;Net::SMTP&nbsp;to&nbsp;handle&nbsp;mail&nbsp;messages&nbsp;instead&nbsp;of<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;/usr/bin/sendmail.<br>
-&nbsp;&nbsp;3.&nbsp;The&nbsp;crypt&nbsp;function&nbsp;isn't&nbsp;available&nbsp;on&nbsp;Windows&nbsp;NT&nbsp;(at&nbsp;least&nbsp;none&nbsp;that&nbsp;I<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;am&nbsp;aware),&nbsp;so&nbsp;I&nbsp;made&nbsp;encrypted&nbsp;passwords&nbsp;=&nbsp;plaintext&nbsp;passwords.<br>
-&nbsp;&nbsp;4.&nbsp;The&nbsp;system&nbsp;call&nbsp;to&nbsp;diff&nbsp;had&nbsp;to&nbsp;be&nbsp;changed&nbsp;to&nbsp;the&nbsp;Cygwin&nbsp;diff.<br>
-&nbsp;&nbsp;5.&nbsp;This&nbsp;was&nbsp;just&nbsp;to&nbsp;get&nbsp;a&nbsp;demo&nbsp;running&nbsp;under&nbsp;NT,&nbsp;it&nbsp;seems&nbsp;to&nbsp;be&nbsp;working<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;good,&nbsp;and&nbsp;I&nbsp;have&nbsp;inserted&nbsp;almost&nbsp;100&nbsp;bugs&nbsp;from&nbsp;another&nbsp;bug&nbsp;tracking<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;system.&nbsp;Since&nbsp;this&nbsp;work&nbsp;was&nbsp;done&nbsp;just&nbsp;to&nbsp;get&nbsp;an&nbsp;in-house&nbsp;demo,&nbsp;I&nbsp;am&nbsp;NOT<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;planning&nbsp;on&nbsp;making&nbsp;a&nbsp;patch&nbsp;for&nbsp;submission&nbsp;to&nbsp;Bugzilla.&nbsp;If&nbsp;you&nbsp;would<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;like&nbsp;a&nbsp;zip&nbsp;file,&nbsp;let&nbsp;me&nbsp;know.<br>
-<br>
-Q:&nbsp;Hmm,&nbsp;couldn't&nbsp;figure&nbsp;it&nbsp;out&nbsp;from&nbsp;the&nbsp;general&nbsp;instructions&nbsp;above.&nbsp;&nbsp;How<br>
-about&nbsp;step-by-step?<br>
-A:&nbsp;Sure!&nbsp;Here&nbsp;ya&nbsp;go!<br>
-<br>
-&nbsp;&nbsp;1.&nbsp;Install&nbsp;IIS&nbsp;4.0&nbsp;from&nbsp;the&nbsp;NT&nbsp;Option&nbsp;Pack&nbsp;#4.<br>
-&nbsp;&nbsp;2.&nbsp;Download&nbsp;and&nbsp;install&nbsp;Active&nbsp;Perl.<br>
-&nbsp;&nbsp;3.&nbsp;Install&nbsp;the&nbsp;Windows&nbsp;GNU&nbsp;tools&nbsp;from&nbsp;Cygwin.&nbsp;Make&nbsp;sure&nbsp;to&nbsp;add&nbsp;the&nbsp;bin<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;directory&nbsp;to&nbsp;your&nbsp;system&nbsp;path.&nbsp;(Everyone&nbsp;should&nbsp;have&nbsp;these,&nbsp;whether<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;they&nbsp;decide&nbsp;to&nbsp;use&nbsp;Bugzilla&nbsp;or&nbsp;not.&nbsp;:-)&nbsp;)<br>
-&nbsp;&nbsp;4.&nbsp;Download&nbsp;relevant&nbsp;packages&nbsp;from&nbsp;ActiveState&nbsp;at<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;http://www.activestate.com/packages/zips/.&nbsp;+&nbsp;DBD-Mysql.zip<br>
-&nbsp;&nbsp;5.&nbsp;Extract&nbsp;each&nbsp;zip&nbsp;file&nbsp;with&nbsp;WinZip,&nbsp;and&nbsp;install&nbsp;each&nbsp;ppd&nbsp;file&nbsp;using&nbsp;the<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;notation:&nbsp;ppm&nbsp;install&nbsp;&#60;module&#62;.ppd<br>
-&nbsp;&nbsp;6.&nbsp;Install&nbsp;Mysql.&nbsp;&nbsp;*Note:&nbsp;If&nbsp;you&nbsp;move&nbsp;the&nbsp;default&nbsp;install&nbsp;from&nbsp;c:\mysql,<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;you&nbsp;must&nbsp;add&nbsp;the&nbsp;appropriate&nbsp;startup&nbsp;parameters&nbsp;to&nbsp;the&nbsp;NT&nbsp;service.&nbsp;(ex.<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;-b&nbsp;e:\\programs\\mysql)<br>
-&nbsp;&nbsp;7.&nbsp;Download&nbsp;any&nbsp;Mysql&nbsp;client.&nbsp;http://www.mysql.com/download_win.html<br>
-&nbsp;&nbsp;8.&nbsp;Setup&nbsp;MySql.&nbsp;(These&nbsp;are&nbsp;the&nbsp;commands&nbsp;that&nbsp;I&nbsp;used.)<br>
-<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;I.&nbsp;Cleanup&nbsp;default&nbsp;database&nbsp;settings.<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysql&nbsp;-u&nbsp;root&nbsp;mysql<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;DELETE&nbsp;FROM&nbsp;user&nbsp;WHERE&nbsp;Host='localhost'&nbsp;AND&nbsp;User='';<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;quit<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysqladmin&nbsp;reload<br>
-<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;II.&nbsp;Set&nbsp;password&nbsp;for&nbsp;root.<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysql&nbsp;-u&nbsp;root&nbsp;mysql<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;UPDATE&nbsp;user&nbsp;SET&nbsp;Password=PASSWORD('new_password')<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;WHERE&nbsp;user='root';<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;FLUSH&nbsp;PRIVILEGES;<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;quit<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysqladmin&nbsp;-u&nbsp;root&nbsp;reload<br>
-<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;III.&nbsp;Create&nbsp;bugs&nbsp;user.<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysql&nbsp;-u&nbsp;root&nbsp;-p<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;insert&nbsp;into&nbsp;user&nbsp;(host,user,password)<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;values('localhost','bugs','');<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;quit<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysqladmin&nbsp;-u&nbsp;root&nbsp;reload<br>
-<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;IV.&nbsp;Create&nbsp;the&nbsp;bugs&nbsp;database.<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysql&nbsp;-u&nbsp;root&nbsp;-p<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;create&nbsp;database&nbsp;bugs;<br>
-<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;V.&nbsp;Give&nbsp;the&nbsp;bugs&nbsp;user&nbsp;access&nbsp;to&nbsp;the&nbsp;bugs&nbsp;database.<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;insert&nbsp;into&nbsp;db<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(host,db,user,select_priv,insert_priv,update_priv,delete_priv,create_priv,drop_priv)<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;values('localhost','bugs','bugs','Y','Y','Y','Y','Y','N')<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;quit<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysqladmin&nbsp;-u&nbsp;root&nbsp;reload<br>
-&nbsp;&nbsp;9.&nbsp;Run&nbsp;the&nbsp;table&nbsp;scripts&nbsp;to&nbsp;setup&nbsp;the&nbsp;bugs&nbsp;database.<br>
-&nbsp;10.&nbsp;Change&nbsp;CGI.pm&nbsp;to&nbsp;use&nbsp;the&nbsp;following&nbsp;regular&nbsp;expression&nbsp;because&nbsp;of<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;differing&nbsp;backslashes&nbsp;in&nbsp;NT&nbsp;versus&nbsp;UNIX.<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o&nbsp;$0&nbsp;=~&nbsp;m:[^\\]*$:;<br>
-&nbsp;11.&nbsp;Had&nbsp;to&nbsp;make&nbsp;the&nbsp;crypt&nbsp;password&nbsp;=&nbsp;plain&nbsp;text&nbsp;password&nbsp;in&nbsp;the&nbsp;database.<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(Thanks&nbsp;to&nbsp;Andrew&nbsp;Lahser"&nbsp;&#60;andrew_lahser@merck.com&#62;"&nbsp;on&nbsp;this&nbsp;one.)&nbsp;The<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;files&nbsp;that&nbsp;I&nbsp;changed&nbsp;were:<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o&nbsp;globals.pl<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o&nbsp;CGI.pl<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o&nbsp;alternately,&nbsp;you&nbsp;can&nbsp;try&nbsp;commenting&nbsp;all&nbsp;references&nbsp;to&nbsp;'crypt'<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;string&nbsp;and&nbsp;replace&nbsp;them&nbsp;with&nbsp;similar&nbsp;lines&nbsp;but&nbsp;without&nbsp;encrypt()<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;or&nbsp;crypr()&nbsp;functions&nbsp;insida&nbsp;all&nbsp;files.<br>
-&nbsp;12.&nbsp;Replaced&nbsp;sendmail&nbsp;with&nbsp;Windmail.&nbsp;Basically,&nbsp;you&nbsp;have&nbsp;to&nbsp;come&nbsp;up&nbsp;with&nbsp;a<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;sendmail&nbsp;substitute&nbsp;for&nbsp;NT.&nbsp;Someone&nbsp;said&nbsp;that&nbsp;they&nbsp;used&nbsp;a&nbsp;Perl&nbsp;module<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(Net::SMTP),&nbsp;but&nbsp;I&nbsp;was&nbsp;trying&nbsp;to&nbsp;save&nbsp;time&nbsp;and&nbsp;do&nbsp;as&nbsp;little&nbsp;Perl&nbsp;coding<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;as&nbsp;possible.<br>
-&nbsp;13.&nbsp;Added&nbsp;"perl"&nbsp;to&nbsp;the&nbsp;beginning&nbsp;of&nbsp;all&nbsp;Perl&nbsp;system&nbsp;calls&nbsp;that&nbsp;use&nbsp;a&nbsp;perl<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;script&nbsp;as&nbsp;an&nbsp;argument&nbsp;and&nbsp;renamed&nbsp;processmail&nbsp;to&nbsp;processmail.pl.<br>
-&nbsp;14.&nbsp;In&nbsp;processmail.pl,&nbsp;I&nbsp;added&nbsp;binmode(HANDLE)&nbsp;before&nbsp;all&nbsp;read()&nbsp;calls.&nbsp;I'm<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;not&nbsp;sure&nbsp;about&nbsp;this&nbsp;one,&nbsp;but&nbsp;the&nbsp;read()&nbsp;under&nbsp;NT&nbsp;wasn't&nbsp;counting&nbsp;the<br>
-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;EOLs&nbsp;without&nbsp;the&nbsp;binary&nbsp;read."<br>
- &nbsp;&nbsp;&nbsp;&nbsp;</P
->
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1790"
-></A
-><B
->A.9.5. </B
-> I'm having trouble with the perl modules for NT not being able to talk to
- to the database.
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Your modules may be outdated or inaccurate. Try:
- <P
-></P
-><OL
-TYPE="1"
-><LI
-><P
-> Hitting http://www.activestate.com/ActivePerl
- </P
-></LI
-><LI
-><P
-> Download ActivePerl
- </P
-></LI
-><LI
-><P
-> Go to your prompt
- </P
-></LI
-><LI
-><P
-> Type 'ppm'
- </P
-></LI
-><LI
-><P
-> <TT
-CLASS="PROMPT"
->PPM&#62;</TT
-> <B
-CLASS="COMMAND"
->install DBI DBD-mysql GD</B
->
- </P
-></LI
-></OL
->
- I reckon TimeDate and Data::Dumper come with the activeperl. You can check
- the ActiveState site for packages for installation through PPM.
- <A
-HREF=" http://www.activestate.com/Packages/"
-TARGET="_top"
-> http://www.activestate.com/Packages/</A
->
- </P
-></DIV
-></DIV
-></DIV
-><DIV
-CLASS="QANDADIV"
-><H3
-><A
-NAME="FAQ_USE"
-></A
->10. Bugzilla Usage</H3
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1811"
-></A
-><B
->A.10.1. </B
-> The query page is very confusing. Isn't there a simpler way to query?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> We are developing in that direction. You can follow progress on this
- at <A
-HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=16775"
-TARGET="_top"
-> http://bugzilla.mozilla.org/show_bug.cgi?id=16775</A
->. Some functionality
- is available in Bugzilla 2.12, and is available as "quicksearch.html"
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1817"
-></A
-><B
->A.10.2. </B
-> I'm confused by the behavior of the "accept" button in the Show Bug form.
- Why doesn't it assign the bug to me when I accept it?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> The current behavior is acceptable to bugzilla.mozilla.org and most
- users. I personally don't like it. You have your choice of patches
- to change this behavior, however.
- <P
-></P
-><TABLE
-BORDER="0"
-><TBODY
-><TR
-><TD
-><A
-HREF="http://bugzilla.mozilla.org/showattachment.cgi?attach_id=8029"
-TARGET="_top"
-> Add a "and accept bug" radio button</A
-></TD
-></TR
-><TR
-><TD
-><A
-HREF="http://bugzilla.mozilla.org/showattachment.cgi?attach_id=8153"
-TARGET="_top"
-> "Accept" button automatically assigns to you</A
-></TD
-></TR
-></TBODY
-></TABLE
-><P
-></P
->
- Note that these patches are somewhat dated. You will need to do the find
- and replace manually to apply them. They are very small, though. It is easy.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1827"
-></A
-><B
->A.10.3. </B
-> I can't upload anything into the database via the "Create Attachment"
- link. What am I doing wrong?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> The most likely cause is a very old browser or a browser that is
- incompatible with file upload via POST. Download the latest Netscape,
- Microsoft, or Mozilla browser to handle uploads correctly.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1832"
-></A
-><B
->A.10.4. </B
-> Email submissions to Bugzilla that have attachments end up asking me to
- save it as a "cgi" file.
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Yup. Just rename it once you download it, or save it under a different
- filename. This will not be fixed anytime too soon, because it would
- cripple some other functionality.
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1837"
-></A
-><B
->A.10.5. </B
-> How do I change a keyword in Bugzilla, once some bugs are using it?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> In the Bugzilla administrator UI, edit the keyword and it will let you
- replace the old keyword name with a new one. This will cause a problem
- with the keyword cache. Run sanitycheck.cgi to fix it.
- </P
-></DIV
-></DIV
-></DIV
-><DIV
-CLASS="QANDADIV"
-><H3
-><A
-NAME="FAQ_HACKING"
-></A
->11. Bugzilla Hacking</H3
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1844"
-></A
-><B
->A.11.1. </B
-> What bugs are in Bugzilla right now?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> Try <A
-HREF="http://bugzilla.mozilla.org/buglist.cgi?bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&product=Webtools&component=Bugzilla"
-TARGET="_top"
-> this link</A
-> to view current bugs or requests for
- enhancement for Bugzilla.
- </P
-><P
-> You can view bugs marked for 2.14 release
- <A
-HREF="http://bugzilla.mozilla.org/buglist.cgi?product=Webtools&component=Bugzilla&target_milestone=Bugzilla+2.14"
-TARGET="_top"
->here</A
->.
- This list includes bugs for the 2.14 release that have already
- been fixed and checked into CVS. Please consult the
- <A
-HREF="http://www.mozilla.org/projects/bugzilla/"
-TARGET="_top"
-> Bugzilla Project Page</A
-> for details on how to
- check current sources out of CVS so you can have these
- bug fixes early!
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1853"
-></A
-><B
->A.11.2. </B
-> How can I change the default priority to a null value? For instance, have the default
- priority be "---" instead of "P2"?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-> This is well-documented here: <A
-HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=49862"
-TARGET="_top"
-> http://bugzilla.mozilla.org/show_bug.cgi?id=49862</A
->. Ultimately, it's as easy
- as adding the "---" priority field to your localconfig file in the appropriate area,
- re-running checksetup.pl, and then changing the default priority in your browser using
- "editparams.cgi". Hmm, now that I think about it, that is kind of a klunky way to handle
- it, but for now it's what we have! Although the bug has been closed "resolved wontfix",
- there may be a better way to handle this...
- </P
-></DIV
-></DIV
-><DIV
-CLASS="QANDAENTRY"
-><DIV
-CLASS="QUESTION"
-><P
-><A
-NAME="AEN1859"
-></A
-><B
->A.11.3. </B
-> What's the best way to submit patches? What guidelines should I follow?
- </P
-></DIV
-><DIV
-CLASS="ANSWER"
-><P
-><B
-> </B
-><P
-></P
-><OL
-TYPE="1"
-><LI
-><P
-> Enter a bug into bugzilla.mozilla.org for the "Webtools" product,
- "Bugzilla" component.
- </P
-></LI
-><LI
-><P
-> Upload your patch as a unified DIFF (having used "diff -u" against
- the <EM
->current sources</EM
-> checked out of CVS),
- or new source file by clicking
- "Create a new attachment" link on the bug page you've just created, and
- include any descriptions of database changes you may make, into the bug
- ID you submitted in step #1. Be sure and click the "Patch" radio
- button to indicate the text you are sending is a patch!
- </P
-></LI
-><LI
-><P
-> Announce your patch and the associated URL
- (http://bugzilla.mozilla.org/show_bug.cgi?id=XXXX) for discussion in
- the newsgroup (netscape.public.mozilla.webtools). You'll get a really
- good, fairly immediate reaction to the implications of your patch,
- which will also give us an idea how well-received the change would
- be.
- </P
-></LI
-><LI
-><P
-> If it passes muster with minimal modification, the person to whom
- the bug is assigned in Bugzilla is responsible for seeing the patch
- is checked into CVS.
- </P
-></LI
-><LI
-><P
-> Bask in the glory of the fact that you helped write the most successful
- open-source bug-tracking software on the planet :)
- </P
-></LI
-></OL
-></P
-></DIV
-></DIV
-></DIV
-></DIV
-></DIV
-><DIV
-CLASS="NAVFOOTER"
-><HR
-ALIGN="LEFT"
-WIDTH="100%"><TABLE
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-><A
-HREF="bz30.html"
->Prev</A
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-><A
-HREF="index.html"
->Home</A
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-HREF="downloadlinks.html"
->Next</A
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->Bugzilla 3.0</TD
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