From 2d4d7c92bfb4ce18e4413b1e66f30bd62a44e6ff Mon Sep 17 00:00:00 2001 From: "barnboy%trilobyte.net" <> Date: Wed, 25 Apr 2001 14:11:45 +0000 Subject: Updated Bugzilla Guide and README to fix bug 76156, bug 76841, and bug 26242. The README is now gutted, pointers to Guide. Also some new sections added, old ones fixed, and notes appended to deprecated sections I've not yet had the heart to remove. --- docs/html/Bugzilla-Guide.html | 3139 ++++++++++++++++++++++++++++++++++++----- 1 file changed, 2814 insertions(+), 325 deletions(-) (limited to 'docs/html/Bugzilla-Guide.html') diff --git a/docs/html/Bugzilla-Guide.html b/docs/html/Bugzilla-Guide.html index 04cc4aff2..76c9b8dc3 100644 --- a/docs/html/Bugzilla-Guide.html +++ b/docs/html/Bugzilla-Guide.html @@ -4,7 +4,7 @@ >The Bugzilla Guide
Revision History
Revision v2.1120 December 2000Revised by: MPB
Converted the README, FAQ, and DATABASE information into SGML + docbook format.
Revision 2.11.106 March 2001Revised by: MPB
Took way too long to revise this for 2.12 release. + Updated FAQ to use qandaset tags instead of literallayout, + cleaned up administration section, added User Guide section, + miscellaneous FAQ updates and third-party integration information. + From this point on all new tags are lowercase in preparation for the + 2.13 release of the Guide in XML format instead of SGML.
Revision 2.12.024 April 2001Revised by: MPB
Things fixed this release: Elaborated on queryhelp interface, added FAQ regarding + moving bugs from one keyword to another, clarified possible problems with the Landfill + tutorial, fixed a boatload of typos and unclear sentence structures. Incorporated the + README into the UNIX installation section, and changed the README to indicate the deprecated + status. Things I know need work: Used "simplelist" a lot, where I should have used + "procedure" to tag things. Need to lowercase all tags to be XML compliant.
UNIX Installation
2.1.1. ERRATA
2.1.2. Step-by-step Install
2.1.2.1. Introduction
2.1.2.2. Installing the Prerequisites
2.1.2.3. Installing MySQL Database
2.1.2.4. Perl (5.004 or greater)
2.1.2.5. DBI Perl Module
2.1.2.6. Data::Dumper Perl Module
2.1.2.7. MySQL related Perl Module Collection
2.1.2.8. TimeDate Perl Module Collection
2.1.2.9. GD Perl Module (1.8.3)
2.1.2.10. Chart::Base Perl Module (0.99c)
2.1.2.11. DB_File Perl Module
2.1.2.12. HTTP Server
2.1.2.13. Installing the Bugzilla Files
2.1.2.14. Setting Up the MySQL Database
2.1.2.15. Tweaking "localconfig"
2.1.2.16. Setting Up Maintainers Manuall (Optional)
2.1.2.17. The Whining Cron (Optional)
2.1.2.18. Bug Graphs (Optional)
2.1.2.19. Securing MySQL
2.1.2.20. Installation General Notes
2.2. Win32 (Win98+/NT/2K) Installation
2.2.1. Win32 Installation: Step-by-step
2.2.2. Additional Windows Tips
User Administration
3.2.1. Creating the Default User
3.2.2. Managing Other Users
3.2.2.1. Logging In
3.2.2.2. Creating new users
3.2.2.3. Disabling Users
3.2.2.4. Modifying Users
3.3. Product, Component, Milestone, and Version Administration
3.3.1. Products
3.3.2. Components
3.3.3. Versions
3.3.4. Milestones
3.3.5. Voting
3.3.6. Groups and Group Security
3.4. How do I use Bugzilla?
4.3.1. Create a Bugzilla Account
4.3.2. The Bugzilla Query Page
4.3.3. Creating and Managing Bug Reports
4.3.3.1. Writing a Great Bug Report
4.3.3.2. Managing your Bug Reports
4.4. What's in it for me?
4.4.1. Account Settings
4.4.2. Email Settings
4.4.2.1. Email Notification
4.4.2.2. New Email Technology
4.4.2.3. "Watching" Users
4.4.3. Page Footer
4.4.4. Permissions
4.5.
B. Software Download Links
C. The Bugzilla Database
B.1. C.1. Database Schema Chart
B.2. C.2. MySQL Bugzilla Database Introduction
B.3. C.3. MySQL Permissions & Grant Tables
B.4. C.4. Cleaning up after mucking with Bugzilla
C. 7. Bugzilla Variants
7.1. Red Hat Bugzilla
D. Useful Patches and Utilities for Bugzilla
C.1. D.1. The setperl.pl UtilityThe setperl.csh Utility
C.2. D.2. Command-line Bugzilla Queries
C.3. D.3. The Quicksearch Utility
D. E. GNU Free Documentation License
List of Examples
2-1. Removing encrypt() for Windows NT installations
3-1. Creating some Components
3-2. Common Use of Versions
3-3. A Different Use of Versions
3-4. Using SortKey with Target Milestone
3-5. When to Use Group Security
3-6. Creating a New Group
4-1. Some Famous Software Versions
4-2. Mozilla Webtools Components
D-1. Using Setperl to set your perl path
1. A Sample Product
] > + +

1.2. Copyright Information

1.6. Contributors

Thanks go to these people for significant contributions to this documentation: +> Thanks go to these people for significant contributions + to this documentation (in no particular order):

Zach Lipton, Andrew Pearson, Spencer Smith, Eric Hansen +> Zach Lipton (significant textual contributions), + Andrew Pearson, + Spencer Smith, + Eric Hanson, + Kevin Brannen,

1.8. Translations

The Bugzilla Guide needs translators! Please volunteer your translation into the language of your choice. +> The Bugzilla Guide needs translators! + Please volunteer your translation into the language of your choice. If you will translate this Guide, please notify the members of the mozilla-webtools mailing list at +>. Since The Bugzilla Guide is also hosted on the + Linux Documentation Project, you would also do well to notify

2.1. UNIX Installation

Note: Please consult the README included with the Bugzilla distribution - as the current canonical source for UNIX installation instructions. - We do, however, have some installation notes for errata from the README. -

2.1.1. ERRATA

Note: If you are installing Bugzilla on S.u.S.e. Linux, or some other - distributions with "paranoid" security options, it is possible - that the checksetup.pl script may fail with the error: - If you are installing Bugzilla on S.u.S.e. Linux, or some other + distributions with "paranoid" security options, it is possible + that the checksetup.pl script may fail with the error: + cannot chdir(/var/spool/mqueue): Permission denied - This is because your - /var/spool/mqueue directory has a mode of "drwx------". Type - chmod 755 /var/spool/mqueue as root to fix this problem. -

Note: -

Release Notes for Bugzilla 2.12 are available at docs/rel_notes.txt +

2.2. Win32 (Win98+/NT/2K) Installation

These directions have not been extensively tested. - We need testers! Please try these out and post any changes to the - newsgroup. -

2.2.1. Win32 Installation: Step-by-step

Note: The preferred documentation for Bugzilla is available in docs/, with + a variety of document types available. Please refer to these documents when + installing, configuring, and maintaining your Bugzilla installation. +

Warning

Bugzilla is not a package where you can just plop it in a directory, + twiddle a few things, and you're off. Installing Bugzilla assumes you + know your variant of UNIX or Microsoft Windows well, are familiar with the + command line, and are comfortable compiling and installing a plethora + of third-party utilities. To install Bugzilla on Win32 requires + fair Perl proficiency, and if you use a webserver other than Apache you + should be intimately familiar with the security mechanisms and CGI + environment thereof. +

Warning

Bugzilla has not undergone a complete security review. Security holes + may exist in the code. Great care should be taken both in the installation + and usage of this software. Carefully consider the implications of + installing other network services with Bugzilla. +

2.1.2. Step-by-step Install

2.1.2.1. Introduction

Installation of bugzilla is pretty straightforward, particularly if your + machine already has MySQL and the MySQL-related perl packages installed. + If those aren't installed yet, then that's the first order of business. The + other necessary ingredient is a web server set up to run cgi scripts. + While using Apache for your webserver is not required, it is recommended. +

Bugzilla has been successfully installed under Solaris, Linux, and + Win32. The peculiarities of installing on Win32 (Win98+/NT/2K) are not + included in this section of the Guide; please check out the "Win32 Installation Instructions" + for further advice on getting Bugzilla to work on Microsoft Windows. +

The Bugzilla Guide is contained in the "docs/" folder. It is available + in plain text (docs/txt), HTML (docs/html), or SGML source (docs/sgml). +

2.1.2.2. Installing the Prerequisites

The software packages necessary for the proper running of bugzilla are: +

  1. MySQL database server and the mysql client (3.22.5 or greater) +

  2. Perl (5.004 or greater) +

  3. DBI Perl module +

  4. Data::Dumper Perl module +

  5. DBD::mySQL +

  6. TimeDate Perl module collection +

  7. GD perl module (1.8.3) (optional, for bug charting) +

  8. Chart::Base Perl module (0.99c) (optional, for bug charting) +

  9. DB_File Perl module (optional, for bug charting) +

  10. The web server of your choice. Apache is recommended. +

  11. MIME::Parser Perl module (optional, for contrib/bug_email.pl interface) +

+

Note: You must run Bugzilla on a filesystem that supports file locking via + flock(). This is necessary for Bugzilla to operate safely with multiple + instances. +

+

Warning

It is a good idea, while installing Bugzilla, to ensure it is not + accessible by other machines on the Internet. + Your machine may be vulnerable to attacks + while you are installing. In other words, ensure there is some kind of firewall between you + and the rest of the Internet. Many installation steps require an active Internet connection + to complete, but you must take care to ensure that at no point is your machine vulnerable + to an attack. +

+ +

2.1.2.3. Installing MySQL Database

Visit MySQL homepage at http://www.mysql.org/ and grab the latest stable + release of the server. Both binaries and source are available and which + you get shouldn't matter. Be aware that many of the binary versions + of MySQL store their data files in /var which on many installations + (particularly common with linux installations) is part of a smaller + root partition. If you decide to build from sources you can easily set + the dataDir as an option to configure. +

If you've installed from source or non-package (RPM, deb, etc.) binaries + you'll want to make sure to add mysqld to your init scripts so the server + daemon will come back up whenever your machine reboots. + You also may want to edit those init scripts, to make sure that + mysqld will accept large packets. By default, mysqld is set up to only + accept packets up to 64K long. This limits the size of attachments you + may put on bugs. If you add something like "-O max_allowed_packet=1M" + to the command that starts mysqld (or safe_mysqld), then you will be + able to have attachments up to about 1 megabyte. +

Note: If you plan on running Bugzilla and MySQL on the same machine, + consider using the "--skip-networking" option in the init script. + This enhances security by preventing network access to MySQL. +

2.1.2.4. Perl (5.004 or greater)

Any machine that doesn't have perl on it is a sad machine indeed. Perl + for *nix systems can be gotten in source form from http://www.perl.com. +

Perl is now a far cry from the the single compiler/interpreter binary it + once was. It now includes a great many required modules and quite a + few other support files. If you're not up to or not inclined to build + perl from source, you'll want to install it on your machine using some + sort of packaging system (be it RPM, deb, or what have you) to ensure + a sane install. In the subsequent sections you'll be installing quite + a few perl modules; this can be quite ornery if your perl installation + isn't up to snuff. +

Tip: You can skip the following Perl module installation + steps by installing "Bundle::Bugzilla" from CPAN, which includes them. + All Perl module installation steps require you have an active Internet + connection. +

bash# + perl -MCPAN -e 'install "Bundle::Bugzilla"' + +

Bundle::Bugzilla doesn't include GD, Chart::Base, or MIME::Parser, + which are not essential to a basic Bugzilla install. If installing + this bundle fails, you should install each module individually to + isolate the problem. +

2.1.2.5. DBI Perl Module

The DBI module is a generic Perl module used by other database related + Perl modules. For our purposes it's required by the MySQL-related + modules. As long as your Perl installation was done correctly the + DBI module should be a breeze. It's a mixed Perl/C module, but Perl's + MakeMaker system simplifies the C compilation greatly. +

Like almost all Perl modules DBI can be found on the Comprehensive Perl + Archive Network (CPAN) at http://www.cpan.org. The CPAN servers have a + real tendency to bog down, so please use mirrors. The current location + at the time of this writing (02/17/99) can be found in Appendix A. +

Quality, general Perl module installation instructions can be found on + the CPAN website, but the easy thing to do is to just use the CPAN shell + which does all the hard work for you. +

To use the CPAN shell to install DBI: +

bash# + perl -MCPAN -e 'install "DBI"' + +

Note: Replace "DBI" with the name of whichever module you wish + to install, such as Data::Dumper, TimeDate, GD, etc.

+

+ To do it the hard way: +

Untar the module tarball -- it should create its own directory +

CD to the directory just created, and enter the following commands: +

  1. bash# + perl Makefile.PL + +

  2. bash# + make + +

  3. bash# + make test + +

  4. bash# + make install + +

+ If everything went ok that should be all it takes. For the vast + majority of perl modules this is all that's required. +

+

2.1.2.6. Data::Dumper Perl Module

The Data::Dumper module provides data structure persistence for Perl + (similar to Java's serialization). It comes with later sub-releases of + Perl 5.004, but a re-installation just to be sure it's available won't + hurt anything. +

Data::Dumper is used by the MySQL related Perl modules. It can be + found on CPAN (link in Appendix A) and can be installed by following + the same four step make sequence used for the DBI module. +

2.1.2.7. MySQL related Perl Module Collection

The Perl/MySQL interface requires a few mutually-dependent perl + modules. These modules are grouped together into the the + Msql-Mysql-modules package. This package can be found at CPAN. + After the archive file has been downloaded it should + be untarred. +

The MySQL modules are all built using one make file which is generated + by running: + bash# + perl Makefile.pl +

The MakeMaker process will ask you a few questions about the desired + compilation target and your MySQL installation. For many of the questions + the provided default will be adequate. +

When asked if your desired target is the MySQL or mSQL packages + selected the MySQL related ones. Later you will be asked if you wish + to provide backwards compatibility with the older MySQL packages; you + must answer YES to this question. The default will be no, and if you + select it things won't work later. +

A host of 'localhost' should be fine and a testing user of 'test' and + a null password should find itself with sufficient access to run tests + on the 'test' database which MySQL created upon installation. If 'make + test' and 'make install' go through without errors you should be ready + to go as far as database connectivity is concerned. +

2.1.2.8. TimeDate Perl Module Collection

Many of the more common date/time/calendar related Perl modules have + been grouped into a bundle similar to the MySQL modules bundle. This + bundle is stored on the CPAN under the name TimeDate. A (hopefully + current) link can be found in Appendix A. The component module we're + most interested in is the Date::Format module, but installing all of them + is probably a good idea anyway. The standard Perl module installation + instructions should work perfectly for this simple package. +

2.1.2.9. GD Perl Module (1.8.3)

The GD library was written by Thomas Boutell a long while ago to + programatically generate images in C. Since then it's become almost a + defacto standard for programatic image construction. The Perl bindings + to it found in the GD library are used on a million web pages to generate + graphs on the fly. That's what bugzilla will be using it for so you'd + better install it if you want any of the graphing to work. +

Actually bugzilla uses the Graph module which relies on GD itself, + but isn't that always the way with OOP. At any rate, you can find the + GD library on CPAN (link in Appendix "Required Software"). +

Note: The Perl GD library requires some other libraries that may or may not be + installed on your system, including "libpng" and "libgd". The full requirements + are listed in the Perl GD library README. Just realize that if compiling GD fails, + it's probably because you're missing a required library. +

2.1.2.10. Chart::Base Perl Module (0.99c)

The Chart module provides bugzilla with on-the-fly charting + abilities. It can be installed in the usual fashion after it has been + fetched from CPAN where it is found as the Chart-x.x... tarball in a + directory to be listed in Appendix "Required Software". Note that as with the GD perl + module, only the specific versions listed above (or newer) will work. Earlier + versions used GIF's, which are no longer supported by the latest + versions of GD. +

2.1.2.11. DB_File Perl Module

DB_File is a module which allows Perl programs to make use of the facilities provided by + Berkeley DB version 1.x. This module is required by collectstats.pl which is used for + bug charting. If you plan to make use of bug charting, you must install this module. +

2.1.2.12. HTTP Server

You have a freedom of choice here - Apache, Netscape or any other + server on UNIX would do. You can easily run the web server on a different + machine than MySQL, but need to adjust the MySQL "bugs" user permissions + accordingly. +

You'll want to make sure that your web server will run any file + with the .cgi extension as a cgi and not just display it. If you're using + apache that means uncommenting the following line in the srm.conf file: + AddHandler cgi-script .cgi +

With apache you'll also want to make sure that within the access.conf + file the line: + Options ExecCGI + + is in the stanza that covers the directories you intend to put the bugzilla + .html and .cgi files into. +

If you are using a newer version of Apache, both of the above lines will be + (or will need to be) in the httpd.conf file, rather than srm.conf or + access.conf. +

Warning

There are two critical directories and a file that should not be a served by + the HTTP server. These are the 'data' and 'shadow' directories and the + 'localconfig' file. You should configure your HTTP server to not serve + content from these files. Failure to do so will expose critical passwords + and other data. Please see your HTTP server configuration manual on how + to do this. If you use quips (at the top of the buglist pages) you will want + the 'data/comments' file to still be served. This file contains those quips. +

2.1.2.13. Installing the Bugzilla Files

You should untar the Bugzilla files into a directory that you're + willing to make writable by the default web server user (probably + 'nobody'). You may decide to put the files off of the main web space + for your web server or perhaps off of /usr/local with a symbolic link + in the web space that points to the bugzilla directory. At any rate, + just dump all the files in the same place (optionally omitting the CVS + directories if they were accidentally tarred up with the rest of Bugzilla) + and make sure you can access the files in that directory through your + web server. +

Tip: HINT: If you symlink the bugzilla directory into your Apache's + HTML heirarchy, you may receive "Forbidden" errors unless you + add the "FollowSymLinks" directive to the <Directory> entry + for the HTML root. +

Once all the files are in a web accessible directory, make that + directory writable by your webserver's user (which may require just + making it world writable). This is a temporary step until you run + the post-install "checksetup.pl" script, which locks down your + installation. +

Lastly, you'll need to set up a symbolic link from /usr/bonsaitools/bin + to the correct location of your perl executable (probably /usr/bin/perl). + Otherwise you must hack all the .cgi files to change where they look + for perl. To make future upgrades easier, you should use the symlink + approach. +

Tip: If you don't have root access to set this symlink up, check out the + "setperl.csh" utility, listed in the Patches section of this + Guide. It will change the path to perl in all your Bugzilla files for + you. +

+

2.1.2.14. Setting Up the MySQL Database

After you've gotten all the software installed and working you're ready + to start preparing the database for its life as a the back end to a high + quality bug tracker. +

First, you'll want to fix MySQL permissions to allow access from + Bugzilla. For the purpose of this Installation section, the Bugzilla username + will be "bugs", and will have minimal permissions. Bugzilla has + not undergone a thorough security audit. It may be possible for + a system cracker to somehow trick Bugzilla into executing a command + such as "; DROP DATABASE mysql". +

That would be bad. +

Give the MySQL root user a password. MySQL passwords are + limited to 16 characters. +

bash# + mysql -u root mysql + +
mysql> + UPDATE user SET Password=PASSWORD ('new_password') + WHERE user='root'; + + +
mysql> + FLUSH PRIVILEGES; + +

+ From this point on, if you need to access MySQL as the + MySQL root user, you will need to use "mysql -u root -p" and + enter your new_password. Remember that MySQL user names have + nothing to do with Unix user names (login names). +

Next, we create the "bugs" user, and grant sufficient + permissions for checksetup.pl, which we'll use later, to work + its magic. This also restricts the "bugs" user to operations + within a database called "bugs", and only allows the account + to connect from "localhost". Modify it to reflect your setup + if you will be connecting from another machine or as a different + user. +

Remember to set bugs_password to some unique password. +

mysql> + GRANT SELECT,INSERT,UPDATE,DELETE,INDEX, + ALTER,CREATE,DROP,REFERENCES + ON bugs.* TO bugs@localhost + IDENTIFIED BY 'bugs_password'; + +
mysql> + + FLUSH PRIVILEGES; + + +

+

Next, run the magic checksetup.pl script. (Many thanks to Holger + Schurig <holgerschurig@nikocity.de> for writing this script!) + It will make sure Bugzilla files and directories have reasonable + permissions, set up the "data" directory, and create all the MySQL + tables. +

bash# + ./checksetup.pl + +

+ The first time you run it, it will create a file called "localconfig". +

2.1.2.15. Tweaking "localconfig"

This file contains a variety of settings you may need to tweak including + how Bugzilla should connect to the MySQL database. +

The connection settings include: +

  1. server's host: just use "localhost" if the MySQL server is + local +

  2. database name: "bugs" if you're following these directions +

  3. MySQL username: "bugs" if you're following these directions +

  4. Password for the "bugs" MySQL account above +

+

Once you are happy with the settings, re-run checksetup.pl. On this + second run, it will create the database and an administrator account + for which you will be prompted to provide information. +

When logged into an administrator account once Bugzilla is running, + if you go to the query page (off of the bugzilla main menu), you'll + find an 'edit parameters' option that is filled with editable treats. +

Should everything work, you should have a nearly empty copy of the bug + tracking setup. +

The second time around, checksetup.pl will stall if it is on a + filesystem that does not fully support file locking via flock(), such as + NFS mounts. This support is required for Bugzilla to operate safely with + multiple instances. If flock() is not fully supported, it will stall at: + Now regenerating the shadow database for all bugs. +

Note: The second time you run checksetup.pl, it is recommended you be the same + user as your web server runs under, and that you be sure you have set the + "webservergroup" parameter in localconfig to match the web server's group + name, if any. Under some systems, otherwise, checksetup.pl will goof up + your file permissions and make them unreadable to your web server. +

+

Note: The checksetup.pl script is designed so that you can run it at any time + without causing harm. You should run it after any upgrade to Bugzilla. +

2.1.2.16. Setting Up Maintainers Manuall (Optional)

If you want to add someone else to every group by hand, you can do it + by typing the appropriate MySQL commands. Run ' mysql -u root -p bugs' + (you may need different parameters, depending on your security settings + according to section 3, above). Then: +

mysql> + update profiles set groupset=0x7fffffffffffffff + where login_name = 'XXX'; + +

+ replacing XXX with the Bugzilla email address. +

2.1.2.17. The Whining Cron (Optional)

By now you've got a fully functional bugzilla, but what good are bugs + if they're not annoying? To help make those bugs more annoying you can + set up bugzilla's automatic whining system. This can be done by adding + the following command as a daily crontab entry (for help on that see that + crontab man page): +

cd <your-bugzilla-directory> ; ./whineatnews.pl + +

+

2.1.2.18. Bug Graphs (Optional)

As long as you installed the GD and Graph::Base Perl modules you might + as well turn on the nifty bugzilla bug reporting graphs. +

Add a cron entry like this to run collectstats daily at 5 after midnight: +

bash# + crontab -e + +
5 0 * * * cd <your-bugzilla-directory> ; ./collectstats.pl + +

+

After two days have passed you'll be able to view bug graphs from the + Bug Reports page. +

2.1.2.19. Securing MySQL

If you followed the README for setting up your "bugs" and "root" user in + MySQL, much of this should not apply to you. If you are upgrading + an existing installation of Bugzilla, you should pay close attention + to this section. +

Most MySQL installs have "interesting" default security parameters: +

mysqld defaults to running as root
it defaults to allowing external network connections
it has a known port number, and is easy to detect
it defaults to no passwords whatsoever
it defaults to allowing "File_Priv"

+

This means anyone from anywhere on the internet can not only drop the + database with one SQL command, and they can write as root to the system. +

To see your permissions do: +

bash# + mysql -u root -p + +
mysql> + use mysql; + +
mysql> + show tables; + +
mysql> + select * from user; + +
mysql> + select * from db; + +

+

To fix the gaping holes: +

DELETE FROM user WHERE User='';
UPDATE user SET Password=PASSWORD('new_password') WHERE user='root';
FLUSH PRIVILEGES;

+

If you're not running "mit-pthreads" you can use: +

GRANT USAGE ON *.* TO bugs@localhost;
GRANT ALL ON bugs.* TO bugs@localhost;
REVOKE DROP ON bugs.* FROM bugs@localhost;
FLUSH PRIVILEGES;

+

With "mit-pthreads" you'll need to modify the "globals.pl" Mysql->Connect + line to specify a specific host name instead of "localhost", and accept + external connections: +

GRANT USAGE ON *.* TO bugs@bounce.hop.com;
GRANT ALL ON bugs.* TO bugs@bounce.hop.com;
REVOKE DROP ON bugs.* FROM bugs@bounce.hop.com;
FLUSH PRIVILEGES;

+

Consider also: +

  1. Turning off external networking with "--skip-networking", + unless you have "mit-pthreads", in which case you can't. + Without networking, MySQL connects with a Unix domain socket. +

  2. using the --user= option to mysqld to run it as an unprivileged + user. +

  3. starting MySQL in a chroot jail +

  4. running the httpd in a "chrooted" jail +

  5. making sure the MySQL passwords are different from the OS + passwords (MySQL "root" has nothing to do with system "root"). +

  6. running MySQL on a separate untrusted machine +

  7. making backups ;-) +

+

2.1.2.20. Installation General Notes

2.1.2.20.1. Modifying Your Running System

Bugzilla optimizes database lookups by storing all relatively static + information in the versioncache file, located in the data/ subdirectory + under your installation directory (we said before it needs to be writable, + right?!) +

If you make a change to the structural data in your database (the + versions table for example), or to the "constants" encoded in + defparams.pl, you will need to remove the cached content from the data + directory (by doing a "rm data/versioncache"), or your changes won't show + up! +

That file gets automatically regenerated whenever it's more than an + hour old, so Bugzilla will eventually notice your changes by itself, but + generally you want it to notice right away, so that you can test things. +

2.1.2.20.2. Upgrading From Previous Versions

The developers of Bugzilla are constantly adding new tables, columns and + fields. You'll get SQL errors if you just update the code. The strategy + to update is to simply always run the checksetup.pl script whenever + you upgrade your installation of Bugzilla. If you want to see what has + changed, you can read the comments in that file, starting from the end. +

2.1.2.20.3. UNIX Installation Instructions History

This document was originally adapted from the Bonsai installation + instructions by Terry Weissman <terry@mozilla.org>. +

The February 25, 1999 re-write of this page was done by Ry4an Brase + <ry4an@ry4an.org>, with some edits by Terry Weissman, Bryce Nesbitt, + Martin Pool, & Dan Mosedale (But don't send bug reports to them! + Report them using bugzilla, at http://bugzilla.mozilla.org/enter_bug.cgi , + project Webtools, component Bugzilla). +

This document was heavily modified again Wednesday, March 07 2001 to + reflect changes for Bugzilla 2.12 release by Matthew P. Barnson. The + securing MySQL section should be changed to become standard procedure + for Bugzilla installations. +

Finally, the README in its entirety was marked up in SGML and included into + the Guide on April 24, 2001. +

Comments from people using this Guide for the first time are particularly welcome. +

2.2. Win32 (Win98+/NT/2K) Installation

These directions have not been extensively tested. + We need testers! Please try these out and post any changes to the + newsgroup. +

2.2.1. Win32 Installation: Step-by-step

Tip: From Andrew Pearson:
c:/perl/bin/perl.exe "%s" "%s" -

The KB article only talks about .pl, but it goes into + more detail and provides a perl test script. +

+

Tip: "Brian" had this to add, about upgrading to Bugzilla 2.12 from previous versions:

Hi - I am updating bugzilla to 2.12 so I can tell you what I did (after I + deleted the current dir and copied the files in). +

In checksetup.pl, I did the following... + 

  1. my $webservergid = getgrnam($my_webservergroup);
+

    to

    my $webservergid = 'Administrators'		
+

  2. I then ran checksetup.pl +

  3. I removed all the encrypt() +

    Example 2-1. Removing encrypt() for Windows NT installations

    Replace this: + 
    SendSQL("SELECT encrypt(" . SqlQuote($enteredpwd) . ", " .
+    SqlQuote(substr($realcryptpwd, 0, 2)) . ")");
+my $enteredcryptpwd = FetchOneColumn();
+
    + with this: + 
    my $enteredcryptpwd = $enteredpwd
+
    + in cgi.pl. +

    +

  4. I renamed processmail to processmail.pl +

  5. I altered the sendmail statements to windmail: + 
      
+open SENDMAIL, "|\"C:/General/Web/tools/Windmail 4.0 Beta/windmail\" -t > mail.log";
+
    +

    The KB article only talks about .pl, but it goes into - more detail and provides a perl test script. -

    The quotes around the dir is for the spaces. mail.log is for the output +

-

So you followed the README isntructions to the letter, and just logged into bugzilla with your super-duper god account and you are sitting at the query -screen. Yet, you have nothing to query. Your first act of bisuness needs to be to setup the +screen. Yet, you have nothing to query. Your first act of business needs to be to setup the operating parameters for bugzilla.

  • Bring up "editparams.cgi" in your web browser. For instance, to edit parameters + at mozilla.org, the URL would be http://bugzilla.mozilla.org/editparams.cgi, also available under the "edit parameters" + link on your query page. +

  • Set "maintainer" to your email address. @@ -1739,7 +3841,7 @@ TYPE="1" >

  • Set "usebuggroupsentry" to "1" if you want to be able to restrict access to products. +> Set "usebuggroupsentry" to "1" if you want to restrict access to products. Once again, if you are simply testing your installation, I suggest against turning this parameter on; the strict security checking may stop you from being able to modify your new entries. @@ -1776,14 +3878,16 @@ CLASS="NOTE" attempting to commit a change to the database.

    If you use the "shadowdb" option, it is only natural that you should turn the "queryagainstshadowdb" +> If you use the "shadowdb" option, + it is only natural that you should turn the "queryagainstshadowdb" option "On" as well. Otherwise you are replicating data into a shadow database for no reason!

  • If you have custom logos or HTML you must put in place to fit within your site design guidelines, - place the code in the "headerhtml", "footerhtml", "errorhtml", "bannerhtml", or "blurbhtml" text boxes. + place the code in the "headerhtml", "footerhtml", "errorhtml", + "bannerhtml", or "blurbhtml" text boxes.

    Note: The "headerhtml" text box is the HTML printed out The "headerhtml" text box is the HTML printed out + before any other code on the page. - If you have a special banner, put the code for it in "bannerhtml". You may want to leave these + If you have a special banner, put the code for it in "bannerhtml". + You may want to leave these settings at the defaults initially.

  • Set "newemailtech" to "on". Your users will thank you. This is the default in the post-2.12 world. +> Ensure "newemailtech" is "on". + Your users will thank you. This is the default in the post-2.12 world, and is + only an issue if you are upgrading.

  • Do you want to use the qa contact ("useqacontact") and status whiteboard ("usestatuswhiteboard") fields? - These fields are useful because they allow for more flexibility, particularly when you have an existing +> Do you want to use the qa contact ("useqacontact") + and status whiteboard ("usestatuswhiteboard") fields? + These fields are useful because they allow for more flexibility, + particularly when you have an existing Quality Assurance and/or Release Engineering team, but they may not be needed for smaller installations.

  • Set "whinedays" to the amount of days you want to let bugs go in the "New" or "Reopened" state before +> Set "whinedays" to the amount of days you want to let bugs go + in the "New" or "Reopened" state before notifying people they have untouched new bugs. If you do not plan to use this feature, simply do not set up the whining cron job described in the README, or set this value to "0".

  • Set the "commenton" options according to your site policy. It is a wise idea to require comments when users +> Set the "commenton" options according to your site policy. + It is a wise idea to require comments when users resolve, reassign, or reopen bugs.

  • Ensure you have adequate access controls for $BUGZILLA_HOME/data/ and $BUGZILLA_HOME/localconfig. - The localconfig file stores your "bugs" user password, which would be terrible to have in the hands +> Ensure you have adequate access controls for $BUGZILLA_HOME/data/, $BUGZILLA_HOME/localconfig, + and $BUGZILLA_HOME/shadow directories. + The localconfig file stores your "bugs" user password, + which would be terrible to have in the hands of a criminal. Also some files under $BUGZILLA_HOME/data store sensitive information.

    Bug 65572 for adequate protection in your data/ and shadow/ directories. +> for adequate protection in your data/ and shadow/ directories.

    Note the instructions which follow are Apache-specific. If you use IIS, Netscape, or other @@ -3280,11 +5394,6 @@ CLASS="LITERALLAYOUT" >

  • -

    • Bugzilla is one example of a class of programs called "Defect Tracking Systems", or, more commonly, "Bug-Tracking Systems". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. - At the time Bugzilla was originally written, as a port from Netscape Communications' - "Bugsplat!" program to Perl from TCL, there were very few competitors in the market - for bug-tracking software. Most commercial defect-tracking software vendors at the - time charged enormous licensing fees. Bugzilla quickly became a favorite of the - open-source crowd (with its genesis in the open-source browser project, Mozilla) and + Bugzilla was originally written by Terry Weissman in a programming language called + "TCL", to replace a crappy + bug-tracking database used internally for Netscape Communications. Terry later ported + Bugzilla to + Perl from TCL, and in Perl it remains to this day. + Most commercial defect-tracking software vendors at the + time charged enormous licensing fees, and Bugzilla quickly became a favorite of the + open-source crowd (with its genesis in the open-source browser project, Mozilla). It is now the de-facto standard defect-tracking system against which all others are measured.

  • integration with several automated software configuration management systems +> available integration with automated software configuration management systems, including + Perforce and CVS.

  • Some recent headway has been made on the query front, however. If you are using the latest + version of Bugzilla, you should see a "simple search" form on the default front page of + your Bugzilla install. Type in two or three search terms and you should pull up some + relevant information. This is also available as "queryhelp.cgi". +

    Despite these small problems, Bugzilla is very hard to beat. It is under very @@ -3468,7 +5587,7 @@ VALIGN="TOP" > Bugzilla is very adaptable to various situations. Known uses currently include IT support queues, Systems Administration deployment management, chip design and development problem tracking (both pre-and-post fabrication), - and software bug tracking for luminaries such as Redhat, Loki software, + and software and hardware bug tracking for luminaries such as Redhat, Loki software, Linux-Mandrake, and VA Systems. Combined with systems such as CVS, Bonsai, or Perforce SCM, Bugzilla provides a powerful, easy-to-use solution to configuration management and replication problems @@ -3521,7 +5640,7 @@ VALIGN="TOP" >

    Bugzilla is a large and complex system. Describing how to use it +> Bugzilla is a large, complex system. Describing how to use it requires some time. If you are only interested in installing or administering a Bugzilla installation, please consult the Installing and Administering Bugzilla portions of this Guide. This section is principally aimed towards @@ -3536,11 +5655,37 @@ HREF="http://landfill.tequilarista.org/" TARGET="_top" > landfill.tequilarista.org. +

    Note: Some people have run into difficulties completing this tutorial. If + you run into problems, please check the updated, online documentation available + at http://www.trilobyte.net/barnsons. + If you're still stumped, please subscribe to the newsgroup and provide details of exactly + what's stumping you! If enough people complain, I'll have to fix it in the next + version of this Guide. You can subscribe to the newsgroup at + news://news.mozilla.org/netscape.public.mozilla.webtools +

    Although Landfill serves as a great introduction to Bugzilla, it does not offer all the options you would have as a user on your own installation of Bugzilla, - nor can it do more than serve as a general introduction to Bugzilla. - However, please use it if you want to - follow this tutorial. + nor can it do more than serve as a general introduction to Bugzilla. Additionally, + Landfill often runs cutting-edge versions of Bugzilla for testing, so some things + may work slightly differently than mentioned here.

    4.4.2.1. Email Notification

    Note: The email notification settings described below have been obsoleted in Bugzilla 2.12, and + this section will be replaced with a comprehensive description of the amazing array of + new options at your disposal. However, in the meantime, throw this chunk out the window + and go crazy with goofing around with different notification options. +

    Ahh, here you can reduce or increase the amount of email sent you from Bugzilla! In the drop-down "Notify me of changes to", select one of @@ -4584,14 +6743,38 @@ NAME="SCM" >5.3. Perforce SCM

    Richard Brooksby and his team have an integration tool - in public beta. You can find it at +> Richard Brooksby created a Perforce integration tool for Bugzilla and TeamTrack. + You can find the main project page at http://www.ravenbrook.com/project/p4dti. "p4dti" is now an officially + supported product from Perforce, and you can find the "Perforce Public Depot" + p4dti page at http://public.perforce.com/public/perforce/p4dti/index.html.

    Integration of Perforce with Bugzilla, once patches are applied, is fairly seamless. However, + p4dti is a patch against the Bugzilla 2.10 release, not the current 2.12 release. I anticipate + patches for 2.12 will be out shortly. Check the project page regularly for updates, or + take the given patches and patch it manually. p4dti is designed to support multiple defect + trackers, and maintains its own documentation for it. Please consult the pages linked + above for further information. +

    Right now, there is no way to synchronize the Bug ID and the Perforce Transaction Number, or + to change the Bug ID to read (PRODUCT).bugID unless you hack it in. Additionally, if you + have synchronization problems, the easiest way to avoid them is to only put the bug + information, comments, etc. into Bugzilla, and not into the Perforce change records. + They will link anyway; merely reference the bug ID fixed in your change description, + and put a comment into Bugzilla + giving the change ID that fixed the Bugzilla bug. It's a process issue, not a technology + question. + 

    This section largely contributed by Matthew Tuck
    Bugzilla's Future. Much of this is the present, now.
    Both of these proposals live at
    -"http://bugzilla.mozilla.org/show_bug.cgi?id=14137".

    +Note that they also live at
    +"http://bugzilla.mozilla.org/show_bug.cgi?id=17464", and the change 
    +has been checked in.  This is fixed with Bugzilla 2.12 and is no longer
    +an issue.  Woo-Hoo!

    A.1.1. Where can I find information about Bugzilla?
    A.1.2. What license is Bugzilla distributed under?
    A.1.3. How do I get commercial support for Bugzilla?
    A.1.4. What major companies or projects are currently using Bugzilla for bug-tracking?
    A.1.5. Who maintains Bugzilla?
    A.1.6. How does Bugzilla stack up against other bug-tracking databases?
    A.1.7. How do I change my user name in Bugzilla?
    A.1.8. Why doesn't Bugzilla offer this or that feature or compatability with this other tracking software?
    A.1.9. Why MySQL? I'm interested in seeing Bugzilla run on Oracle/Sybase/Msql/PostgreSQL/MSSQL?
    A.1.10. Why do the scripts say "/usr/bonsaitools/bin/perl" instead of "/usr/bin/perl" or something else?
    A.2.1. What about Red Hat Bugzilla?
    A.2.2. What are the primary benefits of Red Hat Bugzilla?
    A.2.3. What's the current status of Red Hat Bugzilla?
    A.3.1. What about Loki Bugzilla?
    A.3.2. Who maintains Fenris (Loki Bugzilla) now?
    A.3.3.
    A.4.1. Is Bugzilla web-based or do you have to have specific software or specific operating system on your machine?
    A.4.2. Has anyone you know of already done any Bugzilla integration with Perforce (SCM software)?
    A.4.3. Does Bugzilla allow the user to track multiple projects?
    A.4.4. If I am on many projects, and search for all bugs assigned to me, will Bugzilla list them for me and allow me to sort by project, severity etc?
    A.4.5. Does Bugzilla allow attachments (text, screenshots, urls etc)? If yes, are there any that are NOT allowed?
    A.4.6. Does Bugzilla allow us to define our own priorities and levels? Do we have complete freedom to change the labels of fields and format of them, and the choice of acceptable values? @@ -5153,35 +7340,35 @@ HREF="#AEN1141" >
    A.4.7. Does Bugzilla provide any reporting features, metrics, graphs, etc? You know, the type of stuff that management likes to see. :)
    A.4.8. Is there email notification and if so, what do you see when you get an email? Do you see bug number and title or is it only the number?
    A.4.9. Can email notification be set up to send to multiple people, some on the To List, CC List, BCC List etc?
    A.4.10. If there is email notification, do users have to have any particular type of email application?
    A.4.11. If I just wanted to track certain bugs, as they go through life, can I set it up to alert me via email whenever that bug changes, whether it be owner, status or description etc.? @@ -5189,7 +7376,7 @@ HREF="#AEN1171" >
    A.4.12. Does Bugzilla allow data to be imported and exported? If I had outsiders write up a bug report using a MS Word bug template, could that template be imported into "matching" fields? If I wanted to take the results of a query @@ -5198,7 +7385,7 @@ HREF="#AEN1176" >
    A.4.13. Does Bugzilla allow fields to be added, changed or deleted? If I want to customize the bug submission form to meet our needs, can I do that using our terminology? @@ -5206,47 +7393,47 @@ HREF="#AEN1184" >
    A.4.14. Has anyone converted Bugzilla to another language to be used in other countries? Is it localizable?
    A.4.15. Can a user create and save reports? Can they do this in Word format? Excel format?
    A.4.16. Can a user re-run a report with a new project, same query?
    A.4.17. Can a user modify an existing report and then save it into another name?
    A.4.18. Does Bugzilla have the ability to search by word, phrase, compound search?
    A.4.19. Can the admin person establish separate group and individual user privileges?
    A.4.20. Does Bugzilla provide record locking when there is simultaneous access to the same bug? Does the second person get a notice that the bug is in use or how are they notified? @@ -5254,19 +7441,19 @@ HREF="#AEN1219" >
    A.4.21. Are there any backup features provided?
    A.4.22. Can users be on the system while a backup is in progress?
    A.4.23. What type of human resources are needed to be on staff to install and maintain Bugzilla? Specifically, what type of skills does the person need to have? I need to find out if we were to go with Bugzilla, what types of @@ -5276,7 +7463,7 @@ HREF="#AEN1235" >
    A.4.24. What time frame are we looking at if we decide to hire people to install and maintain the Bugzilla? Is this something that takes hours or weeks to install and a couple of hours per week to maintain and customize or is this @@ -5286,7 +7473,7 @@ HREF="#AEN1242" >
    A.4.25. Is there any licensing fee or other fees for using Bugzilla? Any out-of-pocket cost other than the bodies needed as identified above?
    A.5.1. How do I download and install Bugzilla?
    A.5.2. How do I install Bugzilla on Windows NT?
    A.5.3. Is there an easy way to change the Bugzilla cookie name?
    A.6.1. How do I completely disable MySQL security if it's giving me problems (I've followed the instructions in the README!)?
    A.6.2. Are there any security problems with Bugzilla?
    A.6.3. I've implemented the security fixes mentioned in Chris Yeh's security advisory of 5/10/2000 advising not to run MySQL as root, and am running into problems with MySQL no longer working correctly. @@ -5359,48 +7546,48 @@ HREF="#FAQ_EMAIL" >
    A.7.1. I have a user who doesn't want to receive any more email from Bugzilla. How do I stop it entirely for this user?
    A.7.2. I'm evaluating/testing Bugzilla, and don't want it to send email to anyone but me. How do I do it?
    A.7.3. I want whineatnews.pl to whine at something more, or other than, only new bugs. How do I do it?
    A.7.4. I don't like/want to use Procmail to hand mail off to bug_email.pl. What alternatives do I have?
    A.7.5. How do I set up the email interface to submit/change bugs via email?
    A.7.6. Email takes FOREVER to reach me from bugzilla -- it's extremely slow. What gives?
    A.7.7. How come email never reaches me from bugzilla changes?
    A.8.1. I've heard Bugzilla can be used with Oracle?
    A.8.2. Bugs are missing from queries, but exist in the database (and I can pull them up by specifying the bug ID). What's wrong?
    A.8.3. I think my database might be corrupted, or contain invalid entries. What do I do?
    A.8.4. I want to manually edit some entries in my database. How?
    A.8.5. I try to add myself as a user, but Bugzilla always tells me my password is wrong.
    A.8.6. I think I've set up MySQL permissions correctly, but bugzilla still can't connect.
    A.8.7. How do I synchronize bug information among multiple different Bugzilla databases?
    A.8.8. Why do I get bizarre errors when trying to submit data, particularly problems with "groupset"?
    A.8.9. How come even after I delete bugs, the long descriptions show up?
    A.9.1. What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)?
    A.9.2. Is there a "Bundle::Bugzilla" equivalent for Win32?
    A.9.3. CGI's are failing with a "something.cgi is not a valid Windows NT application" error. Why?
    A.9.4. Can I have some general instructions on how to make Bugzilla on Win32 work?
    A.9.5. I'm having trouble with the perl modules for NT not being able to talk to to the database.
    A.10.1. The query page is very confusing. Isn't there a simpler way to query?
    A.10.2. I'm confused by the behavior of the "accept" button in the Show Bug form. Why doesn't it assign the bug to me when I accept it?
    A.10.3. I can't upload anything into the database via the "Create Attachment" link. What am I doing wrong?
    A.10.4. Email submissions to Bugzilla that have attachments end up asking me to save it as a "cgi" file.
    A.10.5. How do I change a keyword in Bugzilla, once some bugs are using it?
    A.11.1. What bugs are in Bugzilla right now?
    A.11.2. How can I change the default priority to a null value? For instance, have the default + priority be "---" instead of "P2"? +
    A.11.3. What's the best way to submit patches? What guidelines should I follow?

    A.1.1.

    A.1.2.

    A.1.3.

    A.1.4.

    A.1.5.

    A.1.6.

    A.1.7.

    A.1.8.

    A.1.9. Terry Weissman answers,

    A.1.10.

    Here's Terry Weissman's comment, for some historical context:

    2. Red Hat Bugzilla

    Note: This section is no longer up-to-date. + Please see the section on "Red Hat Bugzilla" under "Variants" in The Bugzilla Guide. +

    +

    A.2.1.

    Dave Lawrence, the original Red Hat Bugzilla maintainer, mentions:

    A.2.2. Dave Lawrence:

    A.2.3. Note: This information is somewhat dated; I last updated it - 7 June 2000. + 7 June 2000. Please see the "Variants" section of "The Bugzilla Guide" + for more up-to-date information regarding Red Hat Bugzilla.

    Dave Lawrence:

    As Matt has mentioned it is still using out-dated code and with a +> As Matt has mentioned it is still using out-dated code and with a little help I would like to bring everything up to date for eventual incorporation with the main cvs tree. Due to other duties I have with the company any help with this wiould be @@ -6342,29 +8554,35 @@ CLASS="QANDADIV" NAME="FAQ_LOKI" >3. Loki Bugzilla (AKA Fenris)

    Note: Loki's "Fenris" Bugzilla is no longer actively maintained. - It works well enough for Loki. Additionally, the major - differences in Fenris have now been integrated into - the main source tree of Bugzilla, so there's not much - reason to go grab the source. I left this section of the - FAQ principally for historical interest. -

    Loki's "Fenris" Bugzilla is based upon the (now ancient) Bugzilla 2.8 + tree, and is no longer actively maintained. + It works well enough for Loki. Additionally, the major + differences in Fenris have now been integrated into + the main source tree of Bugzilla, so there's not much + reason to go grab the source. I leave this section of the + FAQ principally for historical interest, but unless Loki has further + input into Bugzilla's future, it will be deprecated in future versions + of the Guide. +

    +

    A.3.1. Loki Games has a customized version of Bugzilla available at http://fenris.lokigames.com. From that page,

    A.3.2.

    A.3.3. 4. Pointy-Haired-Boss Questions

    Note: The title of this section doesn't mean you're a PHB -- it just means - you probably HAVE a PHB who wants to know this :) -

    The title of this section doesn't mean you're a PHB -- it just means + you probably HAVE a PHB who wants to know this :) +

    +

    A.4.1.

    A.4.2.

    A.4.3.

    A.4.4.

    A.4.5.

    A.4.6.

    A.4.7.

    A.4.8.

    A.4.9.

    A.4.10.

    A.4.11.

    A.4.12.

    A.4.13.

    A.4.14.

    A.4.15.

    A.4.16.

    A.4.17.

    A.4.18.

    A.4.19.

    A.4.20.

    A.4.21.

    A.4.22.

    A.4.23.

    A.4.24.

    A.4.25.

    A.5.1.

    A.5.2.

    A.5.3.

    A.6.1.

    A.6.2.

    A.6.3.

    A.7.1.

    A.7.2.

    A.7.3.

    A.7.4. You can call bug_email.pl directly from your aliases file, with an entry like this:

    A.7.5.

    A.7.6.

    This is now a configurable parameter called "sendmailparm", available +> This is now a configurable parameter called "sendmailnow", available from editparams.cgi.

    A.7.7.

    A.8.1.

    A.8.2.

    A.8.3.

    A.8.4.

    A.8.5.

    A.8.6.

    A.8.7.

    A.8.8.

    A.8.9.

    A.9.1.

    A.9.2.

    A.9.3.

    Microsoft has some advice on this matter, as well:

    A.9.4.

    A.9.5.

    A.10.1.

    A.10.2.

    A.10.3.

    A.10.4.

    A.10.5.

    A.11.1.

    A.11.2. How can I change the default priority to a null value? For instance, have the default + priority be "---" instead of "P2"? +

    This is well-documented here: http://bugzilla.mozilla.org/show_bug.cgi?id=49862. Ultimately, it's as easy + as adding the "---" priority field to your localconfig file in the appropriate area, + re-running checksetup.pl, and then changing the default priority in your browser using + "editparams.cgi". Hmm, now that I think about it, that is kind of a klunky way to handle + it, but for now it's what we have! Although the bug has been closed "resolved wontfix", + there may be a better way to handle this... +

    A.11.3. What's the best way to submit patches? What guidelines should I follow?

    Appendix B. Software Download Links

    All of these sites are current as of April, 2001. Hopefully + they'll stay current for a while. +

    Apache Web Server: http://www.apache.org + Optional web server for Bugzilla, but recommended because of broad user base and support. +

    Bugzilla: http://www.mozilla.org/projects/bugzilla/ +

    MySQL: http://www.mysql.org/ +

    Perl: http://www.perl.org/ +

    CPAN: http://www.cpan.org/ +

    DBI Perl module: + ftp://ftp.cpan.org/pub/perl/CPAN/modules/by-module/DBI/ +

    Data::Dumper module: + ftp://ftp.cpan.org/pub/perl/CPAN/modules/by-module/Data/ +

    MySQL related Perl modules: + ftp://ftp.cpan.org/pub/perl/CPAN/modules/by-module/Mysql/ +

    TimeDate Perl module collection: + ftp://ftp.cpan.org/pub/perl/CPAN/modules/by-module/Date/ +

    GD Perl module: + ftp://ftp.cpan.org/pub/perl/CPAN/modules/by-module/GD/ + Alternately, you should be able to find the latest version of + GD at http://www.boutell.com/gd/ +

    Chart::Base module: + ftp://ftp.cpan.org/pub/perl/CPAN/modules/by-module/Chart/ +

    LinuxDoc Software: + http://www.linuxdoc.org/ + (for documentation maintenance) +

    Appendix B. The Bugzilla DatabaseAppendix C. The Bugzilla Database

    Note: This document really needs to be updated with more fleshed out information about primary keys, interrelationships, and maybe some nifty tables to document dependencies. Any takers?

    This document really needs to be updated with more fleshed out information about primary keys, interrelationships, and maybe some nifty tables to document dependencies. Any takers?

    B.1. Database Schema ChartC.1. Database Schema Chart

    B.2. MySQL Bugzilla Database IntroductionC.2. MySQL Bugzilla Database Introduction

    B.3. MySQL Permissions & Grant TablesC.3. MySQL Permissions & Grant Tables

    Note: The following portion of documentation comes from my answer to an old discussion of Keynote, a cool product that does trouble-ticket tracking for IT departments. I wrote this post to the Keynote support group regarding MySQL grant table permissions, and how to use them effectively. It is badly in need of updating, as I believe MySQL has added a field or two to the grant tables since this time, but it serves as a decent introduction and troubleshooting document for grant table issues. I used Keynote to track my troubles until I discovered Bugzilla, which gave me a whole new set of troubles to work on : )

    The following portion of documentation comes from my answer to an old discussion of Keystone, + a cool product that does trouble-ticket tracking for IT departments. I wrote this post to the + Keystone support group regarding MySQL grant table permissions, and how to use them effectively. + It is badly in need of updating, as I believe MySQL has added a field or two to the grant tables + since this time, but it serves as a decent introduction and troubleshooting document for grant + table issues. I used Keynote to track my troubles until I discovered Bugzilla, + which gave me a whole new set of troubles to work on : )

    B.4. Cleaning up after mucking with BugzillaC.4. Cleaning up after mucking with Bugzilla

    Contributed by Eric Hansen:
    +>Contributed by Eric Hanson:
    There are several things, and one trick.  There is a small tiny piece of
    documentation I saw once that said something very important.
    1)  After pretty much any manual working of the Mysql db, you must
    @@ -9011,11 +11381,103 @@ in localconfig pertaining to bug_status, this poin >

    Chapter 7. Bugzilla Variants

    Note: I know there are more variants than just RedHat Bugzilla out there. + Please help me get information about them, their project status, and benefits there + might be in using them or in using their code in main-tree Bugzilla. +

    7.1. Red Hat Bugzilla

    Red Hat Bugzilla is probably the most popular Bugzilla variant, aside from Mozilla Bugzilla, + on the planet. + One of the major benefits of Red Hat Bugzilla is the ability to work with Oracle as a + database, as well as MySQL. + Here's what Dave Lawrence had to say about the status of Red Hat Bugzilla, +

      Hello. I apologize that I am getting back to you so late. It has been difficult to keep
    +up with email this past week. I have checked out your updated documentation and I will
    +have to say very good work. A few notes and additions as follows.
    +
    +(ed: from the FAQ)
    +>For the record, we are not using any template type implementation for the cosmetic changes 
    +>maded to Bugzilla. It is just alot of html changes in the code itself. I admit I may have 
    +>gotten a little carried away with it but the corporate types asked for a more standardized 
    +>interface to match up with other projects relating to Red Hat web sites. A lot of other web 
    +>based internal tools I am working on also look like Bugzilla. 
    +
    +
    +This should probably be changed since we are now in fact using Text::Template for most
    +of the html rendering. You actually state this later in your numbered list.
    +
    +Also number 6 contradicts number 8 where number 6 would be the most up to date status
    +on the Oracle port.
    +
    +Additional Information:
    +-----------------------------
    +1. Comments are now stored in varchar fields of 4k in size each. If the comment is more
    +than 4k it is broken up into chunks and given a sort number so each comment can be re
    +assembled in the correct order. This was done because originally I was storing the comments
    +in a long datatype which unfortunately cannot be indexed or joined with another table. This
    +cause the search of text within the long description to be disabled for a long time. That
    +is now working and is nto showing any noticeble performance hit that I can tell. 
    +
    +2. Work is being started on internationalizing the Bugzilla source we have to allow our
    +Japanese customers to enter bug reports into a single bugzilla system. This will probably
    +be done by using the nvarchar data types supported by Oracle which allows storage of
    +double byte characters and also the use of the Accept-Language in the http header for 
    +detection by Bugilla of which language to render.
    +
    +3. Of course even more cosmetic changes. It is difficult to keep up with the ever 
    +changing faces of www.redhat.com.
    +
    +4. Some convenience enhancements in the administration utilities. And more integration
    +with other internal/external Red Hat web sites.
    +
    +I hope this information may prove helpful for your documentation. Please contact
    +me if you have any more question or I can do anything else.
    +
    +Regards
    +

    +

    Appendix C. Useful Patches and Utilities for BugzillaAppendix D. Useful Patches and Utilities for Bugzilla

    C.1. The setperl.pl UtilityD.1. The setperl.csh Utility

    - You can use the "setperl.pl" utility to quickly and easily + You can use the "setperl.csh" utility to quickly and easily change the path to perl on all your Bugzilla files. + This is a C-shell script; if you do not have "csh" or "tcsh" in the search + path on your system, it will not work!

  • Download the "setperl.pl" utility to your Bugzilla +> Download the "setperl.csh" utility to your Bugzilla directory and make it executable.

      wget -O setperl.pl 'http://bugzilla.mozilla.org/showattachment.cgi?attach_id=10795'wget -O setperl.csh 'http://bugzilla.mozilla.org/showattachment.cgi?attach_id=10795' @@ -9084,7 +11548,7 @@ CLASS="PROMPT" > chmod u+x setperl.plchmod u+x setperl.csh @@ -9162,9 +11626,34 @@ CLASS="PROMPT" > ./setperl.pl /your/path/to/perl./setperl.csh /your/path/to/perl +

      Example D-1. Using Setperl to set your perl path

      bash# + ./setperl.csh /usr/bin/perl + +

      C.2. Command-line Bugzilla QueriesD.2. Command-line Bugzilla Queries

      Users can query Bugzilla from the command line using @@ -9312,7 +11801,7 @@ CLASS="SECTION" CLASS="SECTION" >C.3. The Quicksearch UtilityD.3. The Quicksearch Utility

      Quicksearch is a new, experimental feature of the 2.12 release. @@ -9371,12 +11860,12 @@ CLASS="APPENDIX" >

      Appendix D. GNU Free Documentation LicenseAppendix E. GNU Free Documentation License

      Version 1.1, March 2000