From 1b2aa767929784a37212b9e3dc01f9e119c4a9d6 Mon Sep 17 00:00:00 2001 From: "gerv%gerv.net" <> Date: Sun, 22 Dec 2002 00:33:39 +0000 Subject: Rebuild HTML and text versions of documentation for 2.17.2 release. --- docs/html/faq.html | 471 ++++++++++++++++++++++++++++++++++++++--------------- 1 file changed, 338 insertions(+), 133 deletions(-) (limited to 'docs/html/faq.html') diff --git a/docs/html/faq.html b/docs/html/faq.html index 0b0dfcca5..552e18bc4 100644 --- a/docs/html/faq.html +++ b/docs/html/faq.html @@ -69,7 +69,9 @@ WIDTH="100%">

Appendix A. The Bugzilla FAQ

Appendix A. The Bugzilla FAQ

This FAQ includes questions not covered elsewhere in the Guide.

A.1.1. Where can I find information about Bugzilla?
A.1.2. What license is Bugzilla distributed under?
A.1.3. How do I get commercial support for Bugzilla?
A.1.4. What major companies or projects are currently using Bugzilla for bug-tracking?
A.1.5. Who maintains Bugzilla?
A.1.6. How does Bugzilla stack up against other bug-tracking databases?
A.1.7. Why doesn't Bugzilla offer this or that feature or compatability with this other tracking software?
A.1.8. Why MySQL? I'm interested in seeing Bugzilla run on Oracle/Sybase/Msql/PostgreSQL/MSSQL.
A.1.9. Why do the scripts say "/usr/bonsaitools/bin/perl" instead of "/usr/bin/perl" or something else?
A.1.10. Is there an easy way to change the Bugzilla cookie name?
A.2.1. Is Bugzilla web-based, or do you have to have specific software or a specific operating system on your machine?
A.2.2. Can Bugzilla integrate with Perforce (SCM software)?
A.2.3. Does Bugzilla allow the user to track multiple projects?
A.2.4. If I am on many projects, and search for all bugs assigned to me, will Bugzilla list them for me and allow me to sort by project, severity etc?
A.2.5. Does Bugzilla allow attachments (text, screenshots, URLs etc)? If yes, are there any that are NOT allowed?
A.2.6. Does Bugzilla allow us to define our own priorities and levels? Do we have complete freedom to change the labels of fields and format of them, and the choice of acceptable values? @@ -199,35 +201,35 @@ HREF="faq.html#AEN1758" >
A.2.7. Does Bugzilla provide any reporting features, metrics, graphs, etc? You know, the type of stuff that management likes to see. :)
A.2.8. Is there email notification and if so, what do you see when you get an email?
A.2.9. Can email notification be set up to send to multiple people, some on the To List, CC List, BCC List etc?
A.2.10. Do users have to have any particular type of email application?
A.2.11. Does Bugzilla allow data to be imported and exported? If I had outsiders write up a bug report using a MS Word bug template, could that template be imported into "matching" fields? If I wanted to take the results of a query @@ -236,28 +238,28 @@ HREF="faq.html#AEN1789" >
A.2.12. Has anyone converted Bugzilla to another language to be used in other countries? Is it localizable?
A.2.13. Can a user create and save reports? Can they do this in Word format? Excel format?
A.2.14. Does Bugzilla have the ability to search by word, phrase, compound search?
A.2.15. Does Bugzilla provide record locking when there is simultaneous access to the same bug? Does the second person get a notice that the bug is in use or how are they notified? @@ -265,19 +267,19 @@ HREF="faq.html#AEN1812" >
A.2.16. Are there any backup features provided?
A.2.17. Can users be on the system while a backup is in progress?
A.2.18. What type of human resources are needed to be on staff to install and maintain Bugzilla? Specifically, what type of skills does the person need to have? I need to find out if we were to go with Bugzilla, what types of @@ -287,7 +289,7 @@ HREF="faq.html#AEN1828" >
A.2.19. What time frame are we looking at if we decide to hire people to install and maintain the Bugzilla? Is this something that takes hours or weeks to install and a couple of hours per week to maintain and customize or is this @@ -297,7 +299,7 @@ HREF="faq.html#AEN1834" >
A.2.20. Is there any licensing fee or other fees for using Bugzilla? Any out-of-pocket cost other than the bodies needed as identified above?
A.3.1. How do I completely disable MySQL security if it's giving me problems (I've followed the instructions in the installation section of this guide)?
A.3.2. Are there any security problems with Bugzilla?
A.3.3. I've implemented the security fixes mentioned in Chris Yeh's security advisory of 5/10/2000 advising not to run MySQL as root, and am running into problems with MySQL no longer working correctly. @@ -343,48 +345,48 @@ HREF="faq.html#faq-email" >
A.4.1. I have a user who doesn't want to receive any more email from Bugzilla. How do I stop it entirely for this user?
A.4.2. I'm evaluating/testing Bugzilla, and don't want it to send email to anyone but me. How do I do it?
A.4.3. I want whineatnews.pl to whine at something more, or other than, only new bugs. How do I do it?
A.4.4. I don't like/want to use Procmail to hand mail off to bug_email.pl. What alternatives do I have?
A.4.5. How do I set up the email interface to submit/change bugs via email?
A.4.6. Email takes FOREVER to reach me from Bugzilla -- it's extremely slow. What gives?
A.4.7. How come email from Bugzilla changes never reaches me?
A.5.1. I've heard Bugzilla can be used with Oracle?
A.5.2. I think my database might be corrupted, or contain invalid entries. What do I do?
A.5.3. I want to manually edit some entries in my database. How?
A.5.4. I try to add myself as a user, but Bugzilla always tells me my password is wrong.
A.5.5. I think I've set up MySQL permissions correctly, but Bugzilla still can't connect.
A.5.6. How do I synchronize bug information among multiple different Bugzilla databases?
A.6.1. What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)?
A.6.2. Is there a "Bundle::Bugzilla" equivalent for Win32?
A.6.3. CGI's are failing with a "something.cgi is not a valid Windows NT application" error. Why?
A.6.4. I'm having trouble with the perl modules for NT not being able to talk to to the database.
A.7.1. How do I change my user name (email address) in Bugzilla?
A.7.2. The query page is very confusing. Isn't there a simpler way to query?
A.7.3. I'm confused by the behavior of the "accept" button in the Show Bug form. Why doesn't it assign the bug to me when I accept it?
A.7.4. I can't upload anything into the database via the "Create Attachment" link. What am I doing wrong?
A.7.5. Email submissions to Bugzilla that have attachments end up asking me to save it as a "cgi" file.
A.7.6. How do I change a keyword in Bugzilla, once some bugs are using it?
A.8.1. What bugs are in Bugzilla right now? +HREF="faq.html#AEN2053" +> What kind of style should I use for templatization?
A.8.2. What bugs are in Bugzilla right now? +
A.8.3. How can I change the default priority to a null value? For instance, have the default priority be "---" instead of "P2"?
A.8.3. A.8.4. What's the best way to submit patches? What guidelines should I follow?

1. General Questions

1. General Questions

A.1.1. Where can I find information about Bugzilla?

A.1.2. What license is Bugzilla distributed under? @@ -614,7 +628,9 @@ CLASS="qandaentry" CLASS="question" >

A.1.3. How do I get commercial support for Bugzilla? @@ -649,7 +665,9 @@ CLASS="qandaentry" CLASS="question" >

A.1.4. What major companies or projects are currently using Bugzilla @@ -757,7 +775,9 @@ CLASS="qandaentry" CLASS="question" >

A.1.5. Who maintains Bugzilla? @@ -785,7 +805,9 @@ CLASS="qandaentry" CLASS="question" >

A.1.6. How does Bugzilla stack up against other bug-tracking databases? @@ -821,7 +843,9 @@ CLASS="qandaentry" CLASS="question" >

A.1.7. Why doesn't Bugzilla offer this or that feature or compatability @@ -859,7 +883,9 @@ CLASS="qandaentry" CLASS="question" >

A.1.8. Why MySQL? I'm interested in seeing Bugzilla run on @@ -883,7 +909,9 @@ CLASS="qandaentry" CLASS="question" >

A.1.9. Why do the scripts say "/usr/bonsaitools/bin/perl" instead of @@ -914,7 +942,9 @@ CLASS="qandaentry" CLASS="question" >

A.1.10. Is there an easy way to change the Bugzilla cookie name? @@ -935,7 +965,9 @@ CLASS="answer" CLASS="qandadiv" >

2. Managerial Questions

2. Managerial Questions

A.2.1. Is Bugzilla web-based, or do you have to have specific software or @@ -996,7 +1030,9 @@ CLASS="qandaentry" CLASS="question" >

A.2.2. Can Bugzilla integrate with @@ -1020,7 +1056,9 @@ CLASS="qandaentry" CLASS="question" >

A.2.3. Does Bugzilla allow the user to track multiple projects? @@ -1045,7 +1083,9 @@ CLASS="qandaentry" CLASS="question" >

A.2.4. If I am on many projects, and search for all bugs assigned to me, will @@ -1068,7 +1108,9 @@ CLASS="qandaentry" CLASS="question" >

A.2.5. Does Bugzilla allow attachments (text, screenshots, URLs etc)? If yes, @@ -1095,7 +1137,9 @@ CLASS="qandaentry" CLASS="question" >

A.2.6. Does Bugzilla allow us to define our own priorities and levels? Do we @@ -1130,7 +1174,9 @@ CLASS="qandaentry" CLASS="question" >

A.2.7. Does Bugzilla provide any reporting features, metrics, graphs, etc? You @@ -1166,7 +1212,9 @@ CLASS="qandaentry" CLASS="question" >

A.2.8. Is there email notification and if so, what do you see when you get an @@ -1191,7 +1239,9 @@ CLASS="qandaentry" CLASS="question" >

A.2.9. Can email notification be set up to send to multiple @@ -1214,7 +1264,9 @@ CLASS="qandaentry" CLASS="question" >

A.2.10. Do users have to have any particular @@ -1271,7 +1323,9 @@ CLASS="qandaentry" CLASS="question" >

A.2.11. Does Bugzilla allow data to be imported and exported? If I had outsiders @@ -1316,7 +1370,9 @@ CLASS="qandaentry" CLASS="question" >

A.2.12. Has anyone converted Bugzilla to another language to be used in other @@ -1342,7 +1398,9 @@ CLASS="qandaentry" CLASS="question" >

A.2.13. Can a user create and save reports? Can they do this in Word format? @@ -1365,7 +1423,9 @@ CLASS="qandaentry" CLASS="question" >

A.2.14. Does Bugzilla have the ability to search by word, phrase, compound @@ -1389,7 +1449,9 @@ CLASS="qandaentry" CLASS="question" >

A.2.15. Does Bugzilla provide record locking when there is simultaneous access @@ -1414,7 +1476,9 @@ CLASS="qandaentry" CLASS="question" >

A.2.16. Are there any backup features provided? @@ -1442,7 +1506,9 @@ CLASS="qandaentry" CLASS="question" >

A.2.17. Can users be on the system while a backup is in progress? @@ -1466,7 +1532,9 @@ CLASS="qandaentry" CLASS="question" >

A.2.18. What type of human resources are needed to be on staff to install and @@ -1499,7 +1567,9 @@ CLASS="qandaentry" CLASS="question" >

A.2.19. What time frame are we looking at if we decide to hire people to install @@ -1530,7 +1600,9 @@ CLASS="qandaentry" CLASS="question" >

A.2.20. Is there any licensing fee or other fees for using Bugzilla? Any @@ -1553,14 +1625,18 @@ CLASS="answer" CLASS="qandadiv" >

3. Bugzilla Security

3. Bugzilla Security

A.3.1. How do I completely disable MySQL security if it's giving me problems @@ -1587,7 +1663,9 @@ CLASS="qandaentry" CLASS="question" >

A.3.2. Are there any security problems with Bugzilla? @@ -1613,7 +1691,9 @@ CLASS="qandaentry" CLASS="question" >

A.3.3. I've implemented the security fixes mentioned in Chris Yeh's security @@ -1638,14 +1718,18 @@ CLASS="answer" CLASS="qandadiv" >

4. Bugzilla Email

4. Bugzilla Email

A.4.1. I have a user who doesn't want to receive any more email from Bugzilla. @@ -1669,7 +1753,9 @@ CLASS="qandaentry" CLASS="question" >

A.4.2. I'm evaluating/testing Bugzilla, and don't want it to send email to @@ -1693,7 +1779,9 @@ CLASS="qandaentry" CLASS="question" >

A.4.3. I want whineatnews.pl to whine at something more, or other than, only new @@ -1723,7 +1811,9 @@ CLASS="qandaentry" CLASS="question" >

A.4.4. I don't like/want to use Procmail to hand mail off to bug_email.pl. @@ -1739,7 +1829,9 @@ CLASS="answer" You can call bug_email.pl directly from your aliases file, with an entry like this:

bugzilla-daemon: "|/usr/local/bin/bugzilla/contrib/bug_email.pl" @@ -1758,7 +1850,9 @@ CLASS="qandaentry" CLASS="question" >

A.4.5. How do I set up the email interface to submit/change bugs via email? @@ -1781,7 +1875,9 @@ CLASS="qandaentry" CLASS="question" >

A.4.6. Email takes FOREVER to reach me from Bugzilla -- it's extremely slow. @@ -1814,7 +1910,9 @@ CLASS="qandaentry" CLASS="question" >

A.4.7. How come email from Bugzilla changes never reaches me? @@ -1843,14 +1941,18 @@ CLASS="answer" CLASS="qandadiv" >

5. Bugzilla Database

5. Bugzilla Database

A.5.1. I've heard Bugzilla can be used with Oracle? @@ -1875,7 +1977,9 @@ CLASS="qandaentry" CLASS="question" >

A.5.2. I think my database might be corrupted, or contain invalid entries. What @@ -1920,7 +2024,9 @@ CLASS="qandaentry" CLASS="question" >

A.5.3. I want to manually edit some entries in my database. How? @@ -1947,7 +2053,9 @@ CLASS="qandaentry" CLASS="question" >

A.5.4. I try to add myself as a user, but Bugzilla always tells me my password is wrong. @@ -1971,7 +2079,9 @@ CLASS="qandaentry" CLASS="question" >

A.5.5. I think I've set up MySQL permissions correctly, but Bugzilla still can't @@ -1998,7 +2108,9 @@ CLASS="qandaentry" CLASS="question" >

A.5.6. How do I synchronize bug information among multiple different Bugzilla @@ -2033,14 +2145,18 @@ CLASS="answer" CLASS="qandadiv" >

6. Bugzilla and Win32

6. Bugzilla and Win32

A.6.1. What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)? @@ -2063,7 +2179,9 @@ CLASS="qandaentry" CLASS="question" >

A.6.2. Is there a "Bundle::Bugzilla" equivalent for Win32? @@ -2087,7 +2205,9 @@ CLASS="qandaentry" CLASS="question" >

A.6.3. CGI's are failing with a "something.cgi is not a valid Windows NT @@ -2108,7 +2228,9 @@ CLASS="answer" >

Microsoft has some advice on this matter, as well:

"Set application mappings. In the ISM, map the extension for the script @@ -2131,7 +2253,9 @@ CLASS="qandaentry" CLASS="question" >

A.6.4. I'm having trouble with the perl modules for NT not being able to talk to @@ -2197,14 +2321,18 @@ TARGET="_top" CLASS="qandadiv" >

7. Bugzilla Usage

7. Bugzilla Usage

A.7.1. How do I change my user name (email address) in Bugzilla? @@ -2227,7 +2355,9 @@ CLASS="qandaentry" CLASS="question" >

A.7.2. The query page is very confusing. Isn't there a simpler way to query? @@ -2251,7 +2381,9 @@ CLASS="qandaentry" CLASS="question" >

A.7.3. I'm confused by the behavior of the "accept" button in the Show Bug form. @@ -2304,7 +2436,9 @@ CLASS="qandaentry" CLASS="question" >

A.7.4. I can't upload anything into the database via the "Create Attachment" @@ -2329,7 +2463,9 @@ CLASS="qandaentry" CLASS="question" >

A.7.5. Email submissions to Bugzilla that have attachments end up asking me to @@ -2354,7 +2490,9 @@ CLASS="qandaentry" CLASS="question" >

A.7.6. How do I change a keyword in Bugzilla, once some bugs are using it? @@ -2377,15 +2515,78 @@ CLASS="answer" CLASS="qandadiv" >

8. Bugzilla Hacking

8. Bugzilla Hacking

A.8.1. + What kind of style should I use for templatization? +

+ Gerv and Myk suggest a 2-space endent, with embedded code sections on + their own line, in line with outer tags. Like this:


<fred>
+[% IF foo %]
+  <bar>
+  [% FOREACH x = barney %]
+    <tr>
+      <td>
+        [% x %]
+      </td>
+    <tr>
+  [% END %]
+[% END %]
+</fred>
+

Myk also recommends you turn on PRE_CHOMP in the template + initialization to prevent bloating of HTML with unnecessary whitespace. +

Please note that many have differing opinions on this subject, + and the existing templates in Bugzilla espouse both this and a 4-space + style. Either is acceptable; the above is preferred.

A.8.2. What bugs are in Bugzilla right now?

A.8.2. A.8.3. How can I change the default priority to a null value? For instance, have the default priority be "---" instead of "P2"? @@ -2458,8 +2661,10 @@ CLASS="qandaentry" CLASS="question" >

A.8.3. A.8.4. What's the best way to submit patches? What guidelines should I follow?