From 2a74ac8bcdae921a61c9bad6be29e2033c397293 Mon Sep 17 00:00:00 2001
From: "justdave%syndicomm.com" <>
Date: Sun, 2 Nov 2003 10:00:00 +0000
Subject: Recompiled docs for release

---
 docs/html/faq.html | 324 +++++++++++++++++++----------------------------------
 1 file changed, 113 insertions(+), 211 deletions(-)

(limited to 'docs/html/faq.html')

diff --git a/docs/html/faq.html b/docs/html/faq.html
index 6b31b34a5..63819fed0 100644
--- a/docs/html/faq.html
+++ b/docs/html/faq.html
@@ -4,7 +4,8 @@
 >The Bugzilla FAQ</TITLE
 ><META
 NAME="GENERATOR"
-CONTENT="Modular DocBook HTML Stylesheet Version 1.7"><LINK
+CONTENT="Modular DocBook HTML Stylesheet Version 1.76b+
+"><LINK
 REL="HOME"
 TITLE="The Bugzilla Guide - 2.17.5 Development Release"
 HREF="index.html"><LINK
@@ -68,9 +69,7 @@ WIDTH="100%"></DIV
 CLASS="appendix"
 ><H1
 ><A
-NAME="faq"
-></A
->Appendix A. The Bugzilla FAQ</H1
+NAME="faq">Appendix A. The Bugzilla FAQ</H1
 ><P
 >&#13;    This FAQ includes questions not covered elsewhere in the Guide.
   </P
@@ -519,6 +518,12 @@ HREF="faq.html#faq-use-keyword"
 >&#13;	    How do I change a keyword in Bugzilla, once some bugs are using it?
 	  </A
 ></DT
+><DT
+>A.7.6. <A
+HREF="faq.html#faq-use-close"
+>&#13;        Why can't I close bugs from the "Change Several Bugs at Once" page?
+      </A
+></DT
 ></DL
 ></DD
 ><DT
@@ -560,18 +565,14 @@ HREF="faq.html#faq-hacking-patches"
 CLASS="qandadiv"
 ><H3
 ><A
-NAME="faq-general"
-></A
->1. General Questions</H3
+NAME="faq-general">1. General Questions</H3
 ><DIV
 CLASS="qandaentry"
 ><DIV
 CLASS="question"
 ><P
 ><A
-NAME="faq-general-information"
-></A
-><B
+NAME="faq-general-information"><B
 >A.1.1. </B
 >
 	    Where can I find information about Bugzilla?</P
@@ -597,9 +598,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-general-license"
-></A
-><B
+NAME="faq-general-license"><B
 >A.1.2. </B
 >
 	    What license is Bugzilla distributed under?
@@ -626,9 +625,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-general-support"
-></A
-><B
+NAME="faq-general-support"><B
 >A.1.3. </B
 >
 	    How do I get commercial support for Bugzilla?
@@ -672,9 +669,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-general-companies"
-></A
-><B
+NAME="faq-general-companies"><B
 >A.1.4. </B
 >
 	    What major companies or projects are currently using Bugzilla
@@ -719,9 +714,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-general-maintainers"
-></A
-><B
+NAME="faq-general-maintainers"><B
 >A.1.5. </B
 >
 	    Who maintains Bugzilla?
@@ -749,9 +742,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-general-compare"
-></A
-><B
+NAME="faq-general-compare"><B
 >A.1.6. </B
 >
 	    How does Bugzilla stack up against other bug-tracking databases?
@@ -787,9 +778,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-general-bzmissing"
-></A
-><B
+NAME="faq-general-bzmissing"><B
 >A.1.7. </B
 >
 	    Why doesn't Bugzilla offer this or that feature or compatibility
@@ -827,9 +816,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-general-mysql"
-></A
-><B
+NAME="faq-general-mysql"><B
 >A.1.8. </B
 >
 	    Why MySQL?  I'm interested in seeing Bugzilla run on
@@ -872,9 +859,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-general-bonsaitools"
-></A
-><B
+NAME="faq-general-bonsaitools"><B
 >A.1.9. </B
 >
 	    What is <TT
@@ -914,9 +899,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-general-perlpath"
-></A
-><B
+NAME="faq-general-perlpath"><B
 >A.1.10. </B
 >
             My perl is not located at <TT
@@ -963,9 +946,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-general-cookie"
-></A
-><B
+NAME="faq-general-cookie"><B
 >A.1.11. </B
 >
 	    Is there an easy way to change the Bugzilla cookie name?
@@ -986,9 +967,7 @@ CLASS="answer"
 CLASS="qandadiv"
 ><H3
 ><A
-NAME="faq-phb"
-></A
->2. Managerial Questions</H3
+NAME="faq-phb">2. Managerial Questions</H3
 ><P
 >&#13;	<DIV
 CLASS="note"
@@ -1025,9 +1004,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-phb-client"
-></A
-><B
+NAME="faq-phb-client"><B
 >A.2.1. </B
 >
 	    Is Bugzilla web-based, or do you have to have specific software or
@@ -1051,9 +1028,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-phb-integration"
-></A
-><B
+NAME="faq-phb-integration"><B
 >A.2.2. </B
 >
 	    Can Bugzilla integrate with
@@ -1077,9 +1052,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-phb-projects"
-></A
-><B
+NAME="faq-phb-projects"><B
 >A.2.3. </B
 >
 	    Does Bugzilla allow the user to track multiple projects?
@@ -1102,9 +1075,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-phb-sorting"
-></A
-><B
+NAME="faq-phb-sorting"><B
 >A.2.4. </B
 >
 	    If I am on many projects, and search for all bugs assigned to me, will
@@ -1127,9 +1098,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-phb-attachments"
-></A
-><B
+NAME="faq-phb-attachments"><B
 >A.2.5. </B
 >
 	    Does Bugzilla allow attachments (text, screenshots, URLs etc)? If yes,
@@ -1156,9 +1125,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-phb-priorities"
-></A
-><B
+NAME="faq-phb-priorities"><B
 >A.2.6. </B
 >
 	    Does Bugzilla allow us to define our own priorities and levels? Do we
@@ -1193,9 +1160,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-phb-reporting"
-></A
-><B
+NAME="faq-phb-reporting"><B
 >A.2.7. </B
 >
 	    Does Bugzilla provide any reporting features, metrics, graphs, etc? You
@@ -1231,9 +1196,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-phb-email"
-></A
-><B
+NAME="faq-phb-email"><B
 >A.2.8. </B
 >
 	    Is there email notification and if so, what do you see when you get an
@@ -1258,9 +1221,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-phb-cclist"
-></A
-><B
+NAME="faq-phb-cclist"><B
 >A.2.9. </B
 >
 	    Can email notification be set up to send to multiple
@@ -1283,9 +1244,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-phb-emailapp"
-></A
-><B
+NAME="faq-phb-emailapp"><B
 >A.2.10. </B
 >
 	    Do users have to have any particular
@@ -1342,9 +1301,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-phb-data"
-></A
-><B
+NAME="faq-phb-data"><B
 >A.2.11. </B
 >
 	    Does Bugzilla allow data to be imported and exported? If I had outsiders
@@ -1404,9 +1361,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-phb-l10n"
-></A
-><B
+NAME="faq-phb-l10n"><B
 >A.2.12. </B
 >
 	    Has anyone converted Bugzilla to another language to be used in other
@@ -1442,9 +1397,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-phb-reports"
-></A
-><B
+NAME="faq-phb-reports"><B
 >A.2.13. </B
 >
 	    Can a user create and save reports? Can they do this in Word format?
@@ -1467,9 +1420,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-phb-searching"
-></A
-><B
+NAME="faq-phb-searching"><B
 >A.2.14. </B
 >
 	    Does Bugzilla have the ability to search by word, phrase, compound
@@ -1493,9 +1444,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-phb-midair"
-></A
-><B
+NAME="faq-phb-midair"><B
 >A.2.15. </B
 >
 	     Does Bugzilla provide record locking when there is simultaneous access
@@ -1520,9 +1469,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-phb-backup"
-></A
-><B
+NAME="faq-phb-backup"><B
 >A.2.16. </B
 >
 	    Are there any backup features provided?
@@ -1550,9 +1497,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-phb-livebackup"
-></A
-><B
+NAME="faq-phb-livebackup"><B
 >A.2.17. </B
 >
 	    Can users be on the system while a backup is in progress?
@@ -1576,9 +1521,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-phb-maintenance"
-></A
-><B
+NAME="faq-phb-maintenance"><B
 >A.2.18. </B
 >
 	    What type of human resources are needed to be on staff to install and
@@ -1611,9 +1554,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-phb-installtime"
-></A
-><B
+NAME="faq-phb-installtime"><B
 >A.2.19. </B
 >
 	    What time frame are we looking at if we decide to hire people to install
@@ -1644,9 +1585,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-phb-cost"
-></A
-><B
+NAME="faq-phb-cost"><B
 >A.2.20. </B
 >
 	    Is there any licensing fee or other fees for using Bugzilla? Any
@@ -1669,18 +1608,14 @@ CLASS="answer"
 CLASS="qandadiv"
 ><H3
 ><A
-NAME="faq-security"
-></A
->3. Bugzilla Security</H3
+NAME="faq-security">3. Bugzilla Security</H3
 ><DIV
 CLASS="qandaentry"
 ><DIV
 CLASS="question"
 ><P
 ><A
-NAME="faq-security-mysql"
-></A
-><B
+NAME="faq-security-mysql"><B
 >A.3.1. </B
 >
 	    How do I completely disable MySQL security if it's giving me problems
@@ -1707,9 +1642,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-security-knownproblems"
-></A
-><B
+NAME="faq-security-knownproblems"><B
 >A.3.2. </B
 >
 	    Are there any security problems with Bugzilla?
@@ -1735,9 +1668,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-security-mysqluser"
-></A
-><B
+NAME="faq-security-mysqluser"><B
 >A.3.3. </B
 >
 	    I've implemented the security fixes mentioned in Chris Yeh's security
@@ -1762,18 +1693,14 @@ CLASS="answer"
 CLASS="qandadiv"
 ><H3
 ><A
-NAME="faq-email"
-></A
->4. Bugzilla Email</H3
+NAME="faq-email">4. Bugzilla Email</H3
 ><DIV
 CLASS="qandaentry"
 ><DIV
 CLASS="question"
 ><P
 ><A
-NAME="faq-email-nomail"
-></A
-><B
+NAME="faq-email-nomail"><B
 >A.4.1. </B
 >
 	    I have a user who doesn't want to receive any more email from Bugzilla.
@@ -1801,9 +1728,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-email-testing"
-></A
-><B
+NAME="faq-email-testing"><B
 >A.4.2. </B
 >
 	    I'm evaluating/testing Bugzilla, and don't want it to send email to
@@ -1827,9 +1752,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-email-whine"
-></A
-><B
+NAME="faq-email-whine"><B
 >A.4.3. </B
 >
 	    I want whineatnews.pl to whine at something more, or other than, only new
@@ -1860,9 +1783,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-email-procmail"
-></A
-><B
+NAME="faq-email-procmail"><B
 >A.4.4. </B
 >
 	    I don't like/want to use Procmail to hand mail off to bug_email.pl.
@@ -1878,9 +1799,7 @@ CLASS="answer"
 	    You can call bug_email.pl directly from your aliases file, with
 	    an entry like this:
 	    <A
-NAME="AEN2031"
-></A
-><BLOCKQUOTE
+NAME="AEN2065"><BLOCKQUOTE
 CLASS="BLOCKQUOTE"
 ><P
 >&#13;		bugzilla-daemon: "|/usr/local/bin/bugzilla/contrib/bug_email.pl"
@@ -1899,9 +1818,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-email-mailif"
-></A
-><B
+NAME="faq-email-mailif"><B
 >A.4.5. </B
 >
 	    How do I set up the email interface to submit/change bugs via email?
@@ -1924,9 +1841,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-email-sendmailnow"
-></A
-><B
+NAME="faq-email-sendmailnow"><B
 >A.4.6. </B
 >
 	    Email takes FOREVER to reach me from Bugzilla -- it's extremely slow.
@@ -1985,9 +1900,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-email-nonreceived"
-></A
-><B
+NAME="faq-email-nonreceived"><B
 >A.4.7. </B
 >
 	     How come email from Bugzilla changes never reaches me?
@@ -2016,18 +1929,14 @@ CLASS="answer"
 CLASS="qandadiv"
 ><H3
 ><A
-NAME="faq-db"
-></A
->5. Bugzilla Database</H3
+NAME="faq-db">5. Bugzilla Database</H3
 ><DIV
 CLASS="qandaentry"
 ><DIV
 CLASS="question"
 ><P
 ><A
-NAME="faq-db-oracle"
-></A
-><B
+NAME="faq-db-oracle"><B
 >A.5.1. </B
 >
 	    I've heard Bugzilla can be used with Oracle?
@@ -2053,9 +1962,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-db-corrupted"
-></A
-><B
+NAME="faq-db-corrupted"><B
 >A.5.2. </B
 >
 	    I think my database might be corrupted, or contain invalid entries. What
@@ -2100,9 +2007,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-db-manualedit"
-></A
-><B
+NAME="faq-db-manualedit"><B
 >A.5.3. </B
 >
 	    I want to manually edit some entries in my database. How?
@@ -2141,9 +2046,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-db-permissions"
-></A
-><B
+NAME="faq-db-permissions"><B
 >A.5.4. </B
 >
 	    I think I've set up MySQL permissions correctly, but Bugzilla still can't
@@ -2202,9 +2105,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-db-synchronize"
-></A
-><B
+NAME="faq-db-synchronize"><B
 >A.5.5. </B
 >
 	    How do I synchronize bug information among multiple different Bugzilla
@@ -2239,18 +2140,14 @@ CLASS="answer"
 CLASS="qandadiv"
 ><H3
 ><A
-NAME="faq-nt"
-></A
->6. Bugzilla and Win32</H3
+NAME="faq-nt">6. Bugzilla and Win32</H3
 ><DIV
 CLASS="qandaentry"
 ><DIV
 CLASS="question"
 ><P
 ><A
-NAME="faq-nt-easiest"
-></A
-><B
+NAME="faq-nt-easiest"><B
 >A.6.1. </B
 >
 	    What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)?
@@ -2273,9 +2170,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-nt-bundle"
-></A
-><B
+NAME="faq-nt-bundle"><B
 >A.6.2. </B
 >
 	    Is there a "Bundle::Bugzilla" equivalent for Win32?
@@ -2299,9 +2194,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-nt-mappings"
-></A
-><B
+NAME="faq-nt-mappings"><B
 >A.6.3. </B
 >
 	    CGI's are failing with a "something.cgi is not a valid Windows NT
@@ -2322,9 +2215,7 @@ CLASS="answer"
 ><P
 >&#13;	    Microsoft has some advice on this matter, as well:
 	    <A
-NAME="AEN2114"
-></A
-><BLOCKQUOTE
+NAME="AEN2148"><BLOCKQUOTE
 CLASS="BLOCKQUOTE"
 ><P
 >&#13;		"Set application mappings. In the ISM, map the extension for the script
@@ -2347,9 +2238,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-nt-dbi"
-></A
-><B
+NAME="faq-nt-dbi"><B
 >A.6.4. </B
 >
 	    I'm having trouble with the perl modules for NT not being able to talk to
@@ -2415,18 +2304,14 @@ TARGET="_top"
 CLASS="qandadiv"
 ><H3
 ><A
-NAME="faq-use"
-></A
->7. Bugzilla Usage</H3
+NAME="faq-use">7. Bugzilla Usage</H3
 ><DIV
 CLASS="qandaentry"
 ><DIV
 CLASS="question"
 ><P
 ><A
-NAME="faq-use-changeaddress"
-></A
-><B
+NAME="faq-use-changeaddress"><B
 >A.7.1. </B
 >
 	    How do I change my user name (email address) in Bugzilla?
@@ -2449,9 +2334,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-use-query"
-></A
-><B
+NAME="faq-use-query"><B
 >A.7.2. </B
 >
 	    The query page is very confusing. Isn't there a simpler way to query?
@@ -2475,9 +2358,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-use-accept"
-></A
-><B
+NAME="faq-use-accept"><B
 >A.7.3. </B
 >
 	    I'm confused by the behavior of the "accept" button in the Show Bug form.
@@ -2529,9 +2410,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-use-attachment"
-></A
-><B
+NAME="faq-use-attachment"><B
 >A.7.4. </B
 >
 	    I can't upload anything into the database via the "Create Attachment"
@@ -2556,9 +2435,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-use-keyword"
-></A
-><B
+NAME="faq-use-keyword"><B
 >A.7.5. </B
 >
 	    How do I change a keyword in Bugzilla, once some bugs are using it?
@@ -2576,23 +2453,54 @@ CLASS="answer"
 	  </P
 ></DIV
 ></DIV
+><DIV
+CLASS="qandaentry"
+><DIV
+CLASS="question"
+><P
+><A
+NAME="faq-use-close"><B
+>A.7.6. </B
+>
+        Why can't I close bugs from the "Change Several Bugs at Once" page?
+      </P
+></DIV
+><DIV
+CLASS="answer"
+><P
+><B
+> </B
+>
+        The logic flow currently used is RESOLVED, then VERIFIED, then CLOSED.
+        You <EM
+>can</EM
+> mass-CLOSE bugs from the change several
+        bugs at once page. <EM
+>but</EM
+>, every bug listed on the
+        page has to be in VERIFIED state before the control to do it will show
+        up on the form. You can also mass-VERIFY, but every bug listed has to be
+        RESOLVED in order for the control to show up on the form. The logic
+        behind this is that if you pick one of the bugs that's not VERIFIED and
+        try to CLOSE it, the bug change will fail miserably (thus killing any
+        changes in the list after it while doing the bulk change) so it doesn't
+        even give you the choice.
+      </P
+></DIV
+></DIV
 ></DIV
 ><DIV
 CLASS="qandadiv"
 ><H3
 ><A
-NAME="faq-hacking"
-></A
->8. Bugzilla Hacking</H3
+NAME="faq-hacking">8. Bugzilla Hacking</H3
 ><DIV
 CLASS="qandaentry"
 ><DIV
 CLASS="question"
 ><P
 ><A
-NAME="faq-hacking-templatestyle"
-></A
-><B
+NAME="faq-hacking-templatestyle"><B
 >A.8.1. </B
 >
 	    What kind of style should I use for templatization?
@@ -2649,9 +2557,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-hacking-bugzillabugs"
-></A
-><B
+NAME="faq-hacking-bugzillabugs"><B
 >A.8.2. </B
 >
 	    What bugs are in Bugzilla right now?
@@ -2695,9 +2601,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-hacking-priority"
-></A
-><B
+NAME="faq-hacking-priority"><B
 >A.8.3. </B
 >
 	    How can I change the default priority to a null value?  For instance, have the default
@@ -2726,9 +2630,7 @@ CLASS="qandaentry"
 CLASS="question"
 ><P
 ><A
-NAME="faq-hacking-patches"
-></A
-><B
+NAME="faq-hacking-patches"><B
 >A.8.4. </B
 >
 	    What's the best way to submit patches?  What guidelines should I follow?
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