From f0324c374c51b61a8615044631337a60eb9a37a8 Mon Sep 17 00:00:00 2001 From: "jake%bugzilla.org" <> Date: Fri, 3 Jan 2003 01:29:23 +0000 Subject: Recomiple the docs for the 2.17.3 release --- docs/html/faq.html | 538 ++++++++++++++++++++++++++++------------------------- 1 file changed, 284 insertions(+), 254 deletions(-) (limited to 'docs/html/faq.html') diff --git a/docs/html/faq.html b/docs/html/faq.html index 552e18bc4..78c10523c 100644 --- a/docs/html/faq.html +++ b/docs/html/faq.html @@ -87,64 +87,64 @@ HREF="faq.html#faq-general" >
A.1.3. - http://bugzilla.org/consulting.html + is a list of people and companies who have asked us to list them + as consultants for Bugzilla. +
A.1.4. There are dozens of major comapanies with public +> of major companies with public Bugzilla sites to track bugs in their products. A few include:
A.1.5. core team, - led by Dave Miller (justdave@syndicomm.com). + led by Dave Miller (justdave@netscape.com).
A.1.7. - Why doesn't Bugzilla offer this or that feature or compatability + Why doesn't Bugzilla offer this or that feature or compatibility with this other tracking software?
A.1.8. - There is DB-independence work afoot. PostgreSQL support is planned - for 2.18, and full DB-independence can't be far further on. + MySQL was originally chosen because it is free, easy to install, + and was available for the hardware Netscape intended to run it on.
There is currently work in progress to make Bugzilla work on + PostgreSQL and Sybase in the default distribution. You can track + the progress of these initiatives in bugs 98304 + and 173130 + respectively. +
Once both of these are done, adding support for additional + database servers should be trivial. +
A.2.3. - Absolutely! You can track any number of Products (although you - are limited to about 55 or so if - you are using Product-Based Groups), that can each be composed of any - number of Components. + Absolutely! You can track any number of Products that can each be + composed of any number of Components.
A.2.5. Yes - any sort of attachment is allowed, although administrators can configure a maximum size. - There are many specific MIME-types that are pre-defined by Bugzilla, - but you may specify any arbitrary MIME-type you need when you - upload the file. + Bugzilla gives the user the option of either using the MIME-type + supplied by the browser, choosing from a pre-defined list or + manually typing any arbitrary MIME-type.
A.2.7. Yes. Look at http://bugzilla.mozilla.org/reports.cgi for basic reporting - and graphing facilities. +> http://bugzilla.mozilla.org/report.cgi for samples of what + Bugzilla can do in reporting and graphing.
For more advanced reporting, I recommend hooking up a professional - reporting package, such as Crystal Reports, and use ODBC to access - the MySQL database. You can do a lot through the Query page of - Bugzilla as well, but right now Advanced Reporting is much - better accomplished through third-party utilities that can - interface with the database directly. +> If you can not get the reports you want from the included reporting + scripts, it is possible to hook up a professional reporting package + such as Crystal Reports using ODBC. If you choose to do this, + beware that giving direct access to the database does contain some + security implications. Even if you give read-only access to the + bugs database it will bypass the secure bugs features of Bugzilla.
A.2.11. - Mozilla allows data export through a custom DTD in XML format. - It does not, however, export to specific formats other than the - XML Mozilla DTD. Importing the data into Excel or any other application - is left as an exercise for the reader. -
If you create import filters to other applications from Mozilla's XML, - please submit your modifications for inclusion in future Bugzilla - distributions. -
To use the RDF format of the buglist it is necessary to append a + &ctype=rdf to the URL. RDF + is meant to be machine readable and thus it is assumed that the + URL would be generated progmatically so there is no user visible + link to this format. +
Currently the only script included with Bugzilla that can import + data is importxml.pl which is intended to be + used for importing the data generated by xml.cgi + in association with bug moving. Any other use is left as an + exercise for the user. +
As for data import, any application can send data to Bugzilla through - the HTTP protocol, or through Mozilla's XML API. However, it seems - kind of silly to put another front-end in front of Bugzilla; - it makes more sense to create a simplified bug submission form in - HTML. You can find an excellent example at - http://www.mozilla.org/quality/help/bugzilla-helper.html There are also scripts included in the contrib/ -
A.2.12. - To a certain extent, yes. 2.16's templates mean that you can localise - the user-facing UI (and several projects are doing exactly that.) However, - error messages and the admin interface are currently not localisable. - This should be achieved by 2.18. + Yes. For more information including available translated templates, + see http://www.bugzilla.org/download.html. + The admin interfaces are still not included in these translated + templates and is therefore still English only. Also, there may be + issues with the charset not being declared. See bug 126226 + for more information.
A.2.13. - Yes. No. No. + Yes. No. Yes (using the CSV format).
A.4.1. The user should be able to set - this in user email preferences (uncheck all boxes.) + this in user email preferences (uncheck all boxes) or you can add + their email address to the data/nomail file.
A.4.2. - Edit the "changedmail" Param. Replace "To:" with "X-Real-To:", + Edit the "newchangedmail" Param. Replace "To:" with "X-Real-To:", replace "Cc:" with "X-Real-CC:", and add a "To: <youremailaddress>".
A.5.1. - Red Hat Bugzilla works with Oracle. The current version - from Mozilla.org does not have this capability. Unfortunately, though - you will sacrifice a lot of the really great features available in - Bugzilla 2.14 and 2.16 if you go with the 2.8-based Redhat version. + Red Hat's old version of Bugzilla (based on 2.8) worked on Oracle. + Red Hat's newer version (based on 2.17.1 and soon to be merged into + the main distribution) runs on PostgreSQL. At this time we know of + no recent ports of Bugzilla to Oracle but do intend to support it + in the future (possibly the 2.20 time-frame).
A.5.3. There is no facility in Bugzilla itself to do this. It's also generally not a smart thing to do if you don't know exactly what you're doing. - However, if you understand SQL you can use the mysqladmin utility to - manually insert, delete, and modify table information. Personally, I - use "phpMyAdmin". You have to compile a PHP module with MySQL - support to make it work, but it's very clean and easy to use. -
mysql - Certain version of MySQL (notably, 3.23.29 and 3.23.30) accidentally disabled - the "crypt()" function. This prevented MySQL from storing encrypted passwords. - Upgrade to the "3.23 stable" version of MySQL and you should be good to go. + command line utility to manually insert, delete and modify table + information. There are also more intuitive GUI clients available. + Personal favorites of the Bugzilla team are phpMyAdmin and MySQL Control + Center.
A.5.5. A.5.4. I think I've set up MySQL permissions correctly, but Bugzilla still can't connect. @@ -2096,10 +2121,42 @@ CLASS="answer" > Try running MySQL from its binary: "mysqld --skip-grant-tables". This will allow you to completely rule out grant tables as the cause of your - frustration. However, I do not recommend you run it this way on a regular - basis, unless you really want your web site defaced and your machine - cracked. -
localconfig. +
Running MySQL with this command line option is very insecure and + should only be done when not connected to the external network + as a troubleshooting step. +
A.5.6. A.5.5. How do I synchronize bug information among multiple different Bugzilla databases? @@ -2154,7 +2211,7 @@ CLASS="qandaentry" CLASS="question" >
Microsoft has some advice on this matter, as well:
A.7.5. - Email submissions to Bugzilla that have attachments end up asking me to - save it as a "cgi" file. -
- Yup. Just rename it once you download it, or save it under a different - filename. This will not be fixed anytime soon, because it would - cripple some other functionality. -