No, Who's on first... |
For many years, defect-tracking software has remained principally the domain + of large software development houses. Even then, most shops never bothered + with bug-tracking software, and instead simply relied on shared lists and + email to monitor the status of defects. This procedure is error-prone and + tends to cause those bugs judged least significant by developers to be + dropped or ignored. +
These days, many companies are finding that integrated defect-tracking + systems reduce downtime, increase productivity, and raise customer + satisfaction with their systems. Along with full disclosure, an open + bug-tracker allows manufacturers to keep in touch with their clients + and resellers, to communicate about problems effectively throughout + the data management chain. Many corporations have also discovered that + defect-tracking helps reduce costs by providing IT support accountability, + telephone support knowledge bases, and a common, well-understood system + for accounting for unusual system or software issues. +
But why should you use Bugzilla? +
Bugzilla is very adaptable to various situations. Known uses currently + include IT support queues, Systems Administration deployment management, + chip design and development problem tracking (both pre-and-post fabrication), + and software and hardware bug tracking for luminaries such as Redhat, Loki software, + Linux-Mandrake, and VA Systems. Combined with systems such as CVS, Bonsai, + or Perforce SCM, Bugzilla provides a powerful, easy-to-use solution to + configuration management and replication problems +
Bugzilla can dramatically increase the productivity and accountability + of individual employees by providing a documented workflow and positive + feedback for good performance. How many times do you wake up in the + morning, remembering that you were supposed to do *something* today, + but you just can't quite remember? Put it in Bugzilla, and you have a record + of it from which you can extrapolate milestones, predict product versions + for integration, and by using Bugzilla's e-mail integration features + be able to follow the discussion trail that led to critical decisions. +
Ultimately, Bugzilla puts the power in your hands to improve your value + to your employer or business while providing a usable framework for your natural + attention to detail and knowledge store to flourish. +