For many years, defect-tracking software has remained principally the domain - of large software development houses. Even then, most shops never bothered - with bug-tracking software, and instead simply relied on shared lists and - email to monitor the status of defects. This procedure is error-prone and - tends to cause those bugs judged least significant by developers to be +> For many years, defect-tracking software has remained + principally the domain of large software development houses. + Even then, most shops never bothered with bug-tracking software, + and instead simply relied on shared lists and email to monitor + the status of defects. This procedure is error-prone and tends + to cause those bugs judged least significant by developers to be dropped or ignored.
These days, many companies are finding that integrated defect-tracking - systems reduce downtime, increase productivity, and raise customer - satisfaction with their systems. Along with full disclosure, an open - bug-tracker allows manufacturers to keep in touch with their clients - and resellers, to communicate about problems effectively throughout - the data management chain. Many corporations have also discovered that - defect-tracking helps reduce costs by providing IT support accountability, - telephone support knowledge bases, and a common, well-understood system - for accounting for unusual system or software issues. +> These days, many companies are finding that integrated + defect-tracking systems reduce downtime, increase productivity, + and raise customer satisfaction with their systems. Along with + full disclosure, an open bug-tracker allows manufacturers to + keep in touch with their clients and resellers, to communicate + about problems effectively throughout the data management chain. + Many corporations have also discovered that defect-tracking + helps reduce costs by providing IT support accountability, + telephone support knowledge bases, and a common, well-understood + system for accounting for unusual system or software issues.
But why should use Bugzilla?
Bugzilla is very adaptable to various situations. Known uses currently - include IT support queues, Systems Administration deployment management, - chip design and development problem tracking (both pre-and-post fabrication), - and software and hardware bug tracking for luminaries such as Redhat, Loki software, - Linux-Mandrake, and VA Systems. Combined with systems such as CVS, Bonsai, - or Perforce SCM, Bugzilla provides a powerful, easy-to-use solution to - configuration management and replication problems +> Bugzilla is very adaptable to various situations. Known uses + currently include IT support queues, Systems Administration + deployment management, chip design and development problem + tracking (both pre-and-post fabrication), and software and + hardware bug tracking for luminaries such as Redhat, Loki + software, Linux-Mandrake, and VA Systems. Combined with systems + such as CVS, Bonsai, or Perforce SCM, Bugzilla provides a + powerful, easy-to-use solution to configuration management and + replication problems
Bugzilla can dramatically increase the productivity and accountability - of individual employees by providing a documented workflow and positive - feedback for good performance. How many times do you wake up in the - morning, remembering that you were supposed to do *something* today, - but you just can't quite remember? Put it in Bugzilla, and you have a record - of it from which you can extrapolate milestones, predict product versions - for integration, and by using Bugzilla's e-mail integration features - be able to follow the discussion trail that led to critical decisions. +> Bugzilla can dramatically increase the productivity and + accountability of individual employees by providing a documented + workflow and positive feedback for good performance. How many + times do you wake up in the morning, remembering that you were + supposed to do something today, but you + just can't quite remember? Put it in Bugzilla, and you have a + record of it from which you can extrapolate milestones, predict + product versions for integration, and by using Bugzilla's e-mail + integration features be able to follow the discussion trail that + led to critical decisions.
Ultimately, Bugzilla puts the power in your hands to improve your value - to your employer or business while providing a usable framework for your natural - attention to detail and knowledge store to flourish. +> Ultimately, Bugzilla puts the power in your hands to improve + your value to your employer or business while providing a usable + framework for your natural attention to detail and knowledge + store to flourish.