From 4bbb07e8048ef859cfc29c6b9d221840f2c6aed1 Mon Sep 17 00:00:00 2001 From: "gerv%gerv.net" <> Date: Fri, 16 Jan 2004 06:34:12 +0000 Subject: Phase 1 of a big documentation update before 2.17.6. --- docs/xml/introduction.xml | 86 ++++++++++++++++++----------------------------- 1 file changed, 33 insertions(+), 53 deletions(-) (limited to 'docs/xml/introduction.xml') diff --git a/docs/xml/introduction.xml b/docs/xml/introduction.xml index 8b09fe2b5..d01e39979 100644 --- a/docs/xml/introduction.xml +++ b/docs/xml/introduction.xml @@ -1,23 +1,44 @@ Introduction -
+
What is Bugzilla? Bugzilla is a bug- or issue-tracking system. Bug-tracking systems allow individual or groups of developers effectively to keep track - of outstanding problems with their product. - Bugzilla was originally - written by Terry Weissman in a programming language called TCL, to - replace a rudimentary bug-tracking database used internally by Netscape - Communications. Terry later ported Bugzilla to Perl from TCL, and in Perl - it remains to this day. Most commercial defect-tracking software vendors - at the time charged enormous licensing fees, and Bugzilla quickly became - a favorite of the open-source crowd (with its genesis in the open-source - browser project, Mozilla). It is now the de-facto standard - defect-tracking system against which all others are measured. + of outstanding problems with their products. + + Do we need more here? + +
+ +
+ Why use a bug-tracking system? + + For many years, defect-tracking software was principally + the domain of large software development houses. Most smaller shops + simply relied on + shared lists and email to monitor the status of defects. This procedure + was error-prone and tended to cause those bugs judged least significant by + developers to be dropped or ignored. + + Integrated + defect-tracking systems reduce downtime, increase productivity, and raise + customer satisfaction with their systems. Along with full disclosure, an + open bug-tracker allows you to keep in touch with your clients + and resellers, to communicate about problems effectively throughout the + data management chain. Many corporations have also discovered that + defect-tracking helps reduce costs by providing IT support + accountability, telephone support knowledge bases, and a common, + well-understood method for accounting for unusual system or software + issues. + +
+ +
+ Why use Bugzilla? Bugzilla boasts many advanced features. These include: @@ -71,34 +92,7 @@ -
- -
- Why Should We Use Bugzilla? - - For many years, defect-tracking software has remained principally - the domain of large software development houses. Even then, most shops - never bothered with bug-tracking software, and instead simply relied on - shared lists and email to monitor the status of defects. This procedure - is error-prone and tends to cause those bugs judged least significant by - developers to be dropped or ignored. - - These days, many companies are finding that integrated - defect-tracking systems reduce downtime, increase productivity, and raise - customer satisfaction with their systems. Along with full disclosure, an - open bug-tracker allows manufacturers to keep in touch with their clients - and resellers, to communicate about problems effectively throughout the - data management chain. Many corporations have also discovered that - defect-tracking helps reduce costs by providing IT support - accountability, telephone support knowledge bases, and a common, - well-understood system for accounting for unusual system or software - issues. - - But why should - you - - use Bugzilla? - + Bugzilla is very adaptable to various situations. Known uses currently include IT support queues, Systems Administration deployment management, chip design and development problem tracking (both @@ -110,20 +104,6 @@ Perforce SCM, Bugzilla provides a powerful, easy-to-use solution to configuration management and replication problems. - - Bugzilla can dramatically increase the productivity and - accountability of individual employees by providing a documented workflow - and positive feedback for good performance. How many times do you wake up - in the morning, remembering that you were supposed to do - something - today, but you just can't quite remember? Put it in Bugzilla, and you - have a record of it from which you can extrapolate milestones, predict - product versions for integration, and follow the discussion trail - that led to critical decisions. - - Ultimately, Bugzilla puts the power in your hands to improve your - value to your employer or business while providing a usable framework for - your natural attention to detail and knowledge store to flourish.
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