<HTML ><HEAD ><TITLE >Why Should We Use Bugzilla?</TITLE ><META NAME="GENERATOR" CONTENT="Modular DocBook HTML Stylesheet Version 1.76b+ "><LINK REL="HOME" TITLE="The Bugzilla Guide - 2.17.4 Development Release" HREF="index.html"><LINK REL="UP" TITLE="Introduction" HREF="introduction.html"><LINK REL="PREVIOUS" TITLE="What is Bugzilla?" HREF="whatis.html"><LINK REL="NEXT" TITLE="Using Bugzilla" HREF="using.html"></HEAD ><BODY CLASS="section" BGCOLOR="#FFFFFF" TEXT="#000000" LINK="#0000FF" VLINK="#840084" ALINK="#0000FF" ><DIV CLASS="NAVHEADER" ><TABLE SUMMARY="Header navigation table" WIDTH="100%" BORDER="0" CELLPADDING="0" CELLSPACING="0" ><TR ><TH COLSPAN="3" ALIGN="center" >The Bugzilla Guide - 2.17.4 Development Release</TH ></TR ><TR ><TD WIDTH="10%" ALIGN="left" VALIGN="bottom" ><A HREF="whatis.html" ACCESSKEY="P" >Prev</A ></TD ><TD WIDTH="80%" ALIGN="center" VALIGN="bottom" >Chapter 2. Introduction</TD ><TD WIDTH="10%" ALIGN="right" VALIGN="bottom" ><A HREF="using.html" ACCESSKEY="N" >Next</A ></TD ></TR ></TABLE ><HR ALIGN="LEFT" WIDTH="100%"></DIV ><DIV CLASS="section" ><H1 CLASS="section" ><A NAME="why" ></A >2.2. Why Should We Use Bugzilla?</H1 ><P >For many years, defect-tracking software has remained principally the domain of large software development houses. Even then, most shops never bothered with bug-tracking software, and instead simply relied on shared lists and email to monitor the status of defects. This procedure is error-prone and tends to cause those bugs judged least significant by developers to be dropped or ignored.</P ><P >These days, many companies are finding that integrated defect-tracking systems reduce downtime, increase productivity, and raise customer satisfaction with their systems. Along with full disclosure, an open bug-tracker allows manufacturers to keep in touch with their clients and resellers, to communicate about problems effectively throughout the data management chain. Many corporations have also discovered that defect-tracking helps reduce costs by providing IT support accountability, telephone support knowledge bases, and a common, well-understood system for accounting for unusual system or software issues.</P ><P >But why should <EM >you</EM > use Bugzilla?</P ><P >Bugzilla is very adaptable to various situations. Known uses currently include IT support queues, Systems Administration deployment management, chip design and development problem tracking (both pre-and-post fabrication), and software and hardware bug tracking for luminaries such as Redhat, NASA, Linux-Mandrake, and VA Systems. Combined with systems such as <A HREF="http://www.cvshome.org" TARGET="_top" >CVS</A >, <A HREF="http://www.mozilla.org/bonsai.html" TARGET="_top" >Bonsai</A >, or <A HREF="http://www.perforce.com" TARGET="_top" >Perforce SCM</A >, Bugzilla provides a powerful, easy-to-use solution to configuration management and replication problems.</P ><P >Bugzilla can dramatically increase the productivity and accountability of individual employees by providing a documented workflow and positive feedback for good performance. How many times do you wake up in the morning, remembering that you were supposed to do <EM >something</EM > today, but you just can't quite remember? Put it in Bugzilla, and you have a record of it from which you can extrapolate milestones, predict product versions for integration, and follow the discussion trail that led to critical decisions.</P ><P >Ultimately, Bugzilla puts the power in your hands to improve your value to your employer or business while providing a usable framework for your natural attention to detail and knowledge store to flourish.</P ></DIV ><DIV CLASS="NAVFOOTER" ><HR ALIGN="LEFT" WIDTH="100%"><TABLE SUMMARY="Footer navigation table" WIDTH="100%" BORDER="0" CELLPADDING="0" CELLSPACING="0" ><TR ><TD WIDTH="33%" ALIGN="left" VALIGN="top" ><A HREF="whatis.html" ACCESSKEY="P" >Prev</A ></TD ><TD WIDTH="34%" ALIGN="center" VALIGN="top" ><A HREF="index.html" ACCESSKEY="H" >Home</A ></TD ><TD WIDTH="33%" ALIGN="right" VALIGN="top" ><A HREF="using.html" ACCESSKEY="N" >Next</A ></TD ></TR ><TR ><TD WIDTH="33%" ALIGN="left" VALIGN="top" >What is Bugzilla?</TD ><TD WIDTH="34%" ALIGN="center" VALIGN="top" ><A HREF="introduction.html" ACCESSKEY="U" >Up</A ></TD ><TD WIDTH="33%" ALIGN="right" VALIGN="top" >Using Bugzilla</TD ></TR ></TABLE ></DIV ></BODY ></HTML >