Bugzilla is a bug- or issue-tracking system. Bug-tracking systems allow individual or groups of developers effectively to keep track of outstanding problems with their products. Do we need more here?

For many years, defect-tracking software was principally the domain of large software development houses. Most smaller shops simply relied on shared lists and email to monitor the status of defects. This procedure was error-prone and tended to cause those bugs judged least significant by developers to be dropped or ignored. Integrated defect-tracking systems reduce downtime, increase productivity, and raise customer satisfaction with their systems. Along with full disclosure, an open bug-tracker allows you to keep in touch with your clients and resellers, to communicate about problems effectively throughout the data management chain. Many corporations have also discovered that defect-tracking helps reduce costs by providing IT support accountability, telephone support knowledge bases, and a common, well-understood method for accounting for unusual system or software issues.

Bugzilla boasts many advanced features. These include: Powerful searching User-configurable email notifications of bug changes Full change history Inter-bug dependency tracking and graphing Excellent attachment management Integrated, product-based, granular security schema Fully security-audited, and runs under Perl's taint mode A robust, stable RDBMS back-end Web, XML, email and console interfaces Completely customisable and/or localisable web user interface Extensive configurability Smooth upgrade pathway between versions Bugzilla is very adaptable to various situations. Known uses currently include IT support queues, Systems Administration deployment management, chip design and development problem tracking (both pre-and-post fabrication), and software and hardware bug tracking for luminaries such as Redhat, NASA, Linux-Mandrake, and VA Systems. Combined with systems such as CVS, Bonsai, or Perforce SCM, Bugzilla provides a powerful, easy-to-use solution to configuration management and replication problems.