[%# The contents of this file are subject to the Mozilla Public # License Version 1.1 (the "License"); you may not use this file # except in compliance with the License. You may obtain a copy of # the License at http://www.mozilla.org/MPL/ # # Software distributed under the License is distributed on an "AS # IS" basis, WITHOUT WARRANTY OF ANY KIND, either express or # implied. See the License for the specific language governing # rights and limitations under the License. # # The Original Code is the Bugzilla Bug Tracking System. # # The Initial Developer of the Original Code is Netscape Communications # Corporation. Portions created by Netscape are # Copyright (C) 1998 Netscape Communications Corporation. All # Rights Reserved. # # Contributor(s): Matthew Tuck #%] [%# Migration note: this file corresponds to the old Param # 'entryheaderhtml' #%] [%# You can make the output of this template product-specific by using # Template Toolkit IF statements. The current product name is stored in # the 'product' variable. #%] [% PROCESS global/variables.none.tmpl %] [% IF product == "Bugzilla" %] [% IF format == "guided" %]

Are you here because you have a problem with Firefox or Thunderbird?
If so, you're in the wrong place.
If you are having a problem with Firefox, file your [% terms.bug %] in the Firefox product.
If you are having a problem with Thunderbird, file your [% terms.bug %] in the Thunderbird product.
If none of those is a good fit for your [% terms.bug %], you can pick from the full product list.

Step 0 - Make sure you are in the right place

[% END %]

The product you have chosen is for [% terms.bug %] reports and enhancement requests for the [% terms.Bugzilla +%] [%+ terms.bug %] tracking software only. If your [% terms.bug %] is not reporting that [% terms.Bugzilla %] is broken or that you'd like a new feature in [% terms.Bugzilla %], your [% terms.bug %] report does not belong in this product. [% IF format == "guided" %] See the instructions next to the stop sign above. [% ELSE %] Please choose a different product. [% END %]

We WILL NOT accept [% terms.bug %] reports for [% terms.Bugzilla %] installed via the Debian packaging system. If you obtained [% terms.Bugzilla %] from Debian, please visit the Debian Support page, or file a [% terms.bug %] on the Debian [% terms.Bug %] Tracker. The Debian package maintainer will then determine whether the [% terms.bug %] is specific to the package or not, and can move the [% terms.bug %] "upstream" if needed.

[% terms.Bugs %] specific to bugzilla.mozilla.org, rather than the [% terms.Bugzilla %] software in general (which is used by many sites), should be filed in the mozilla.org product.

Please do not file test [% terms.bugs %] or support requests here! You can test [% terms.Bugzilla %] at landfill.bugzilla.org and ask for support in the mozilla.support.bugzilla newsgroup, support-bugzilla@lists.mozilla.org mailing list, or #mozwebtools IRC channel.

[% ELSE %] [% IF format != "guided" %]

[% UNLESS cloned_bug_id %] Consider using the [% terms.Bugzilla %] Helper instead of this form. [% END +%] Before reporting a [% terms.bug %], make sure you've read our [% terms.bug %] writing guidelines and double checked that your [% terms.bug %] hasn't already been reported. Consult our list of most frequently reported [% terms.bugs %] and search through descriptions of previously reported [% terms.bugs %].

[% ELSE %]

This form prompts you for the information required to file a good [% terms.bug %] report (or enhancement request.) It may seem lengthy, but developers need all this information to understand and reproduce the [% terms.bug %], which is the first step towards fixing it. Please note that we do not accept [% terms.bug %] reports by email - please do not email developers or mozilla.org staff with [% terms.bug %] reports. Also, please do not file [% terms.bugs %] on browser/email software older than two weeks - first, download a newer build of Firefox, Thunderbird, SeaMonkey, or Camino and check that the problem is still present.

[% END %] [% END %]