[%# The contents of this file are subject to the Mozilla Public # License Version 1.1 (the "License"); you may not use this file # except in compliance with the License. You may obtain a copy of # the License at http://www.mozilla.org/MPL/ # # Software distributed under the License is distributed on an "AS # IS" basis, WITHOUT WARRANTY OF ANY KIND, either express or # implied. See the License for the specific language governing # rights and limitations under the License. # # The Original Code is the Bugzilla Bug Tracking System. # # The Initial Developer of the Original Code is Netscape Communications # Corporation. Portions created by Netscape are # Copyright (C) 1998 Netscape Communications Corporation. All # Rights Reserved. # # Contributor(s): Gervase Markham # Christine Begle #%] [%# INTERFACE: # This template has the same interface as create.html.tmpl #%] [% PROCESS global/variables.none.tmpl %] [% USE Bugzilla %] [% cgi = Bugzilla.cgi %] [% PROCESS global/header.html.tmpl title = "Enter $terms.ABug" onload = "PutDescription()" style_urls = [ "skins/standard/guided.css" ] %] [% style = "" %] [% INCLUDE 'bug/create/user-message.html.tmpl' %] [% tablecolour = "#FFFFCC" %] [%# This script displays the descriptions for selected components. %]

Step 1 of 3 - has your [% terms.bug %] already been reported?

Please don't skip this step - half of all [% terms.bugs %] filed are reported already. Check the two lists of frequently-reported [% terms.bugs %]:

[%# Include other products if sensible %] [% IF product.name == "Firefox" %] [% productstring = "product=Toolkit&product=Core&product=Firefox" %] [% ELSIF product.name == "Thunderbird" %] [% productstring = "product=MailNews%20Core&product=Thunderbird" %] [% ELSE %] [% productstring = BLOCK %]product=[% product.name FILTER uri %][% END %] [% END %]

All-time Top 20 (loaded initially) | Hot in the last two weeks

If your [% terms.bug %] isn't there, search [% terms.Bugzilla %] by entering a few key words having to do with your [% terms.bug %] in this box. For example: pop3 mail or copy paste. The results will appear above.

[%# All bugs opened inside the past six months %]
[% IF product.name == "Firefox" OR product.name == "Thunderbird" OR product.name == "SeaMonkey" OR product.name == "Camino" %] [% END %]

Look through the search results. If you get the [% terms.zeroSearchResults %] message, [% terms.Bugzilla %] found no [% terms.bugs %] that match. Check for typing mistakes, or try fewer or different keywords. If you find [% terms.abug %] that looks the same as yours, please add any useful extra information you have to it, rather than opening a new one.

Step 2 of 3 - give information

If you've tried a few searches and your [% terms.bug %] really isn't in there, tell us all about it.

[%# We override rep_platform and op_sys for simplicity. The values chosen are based on which are most common in the b.m.o database %] [% rep_platform = [ "x86", "x86_64", "PowerPC", "All", "Other" ] %] [% op_sys = [ "Windows 2000", "Windows XP", "Windows Vista", "Windows 7", "Mac OS X", "Linux", "All", "Other" ] %] [% Hook.process('form') %]
Product [% product.name FILTER html %]
Component

The area where the problem occurs. To pick the right component, you could use the same one as similar [% terms.bugs %] you found in your search, or read the full list of component descriptions (opens in new window) if you need more help.

Hardware Platform [% PROCESS select sel = 'rep_platform' %]
Operating System [% PROCESS select sel = 'op_sys' %]
URL

URL that demonstrates the problem you are seeing (optional).
IMPORTANT: if the problem is with a broken web page, you need to report it a different way.

Summary

A sentence which summarises the problem. Please be descriptive and use lots of keywords.

Bad example: mail crashed
Good example: crash if I close the mail window while checking for new POP mail

Details [% INCLUDE global/textarea.html.tmpl name = 'comment' minrows = 6 cols = constants.COMMENT_COLS %]

Expand on the Summary. Please be as specific as possible about what is wrong.

Bad example: Mozilla crashed. You suck!
Good example: After a crash which happened when I was sorting in the Bookmark Manager,
all of my top-level bookmark folders beginning with the letters Q to Z are no longer present.

Reproducibility
Steps to Reproduce [% INCLUDE global/textarea.html.tmpl name = 'reproduce_steps' minrows = 4 cols = constants.COMMENT_COLS defaultcontent = "1.\n2.\n3." %]

Describe how to reproduce the problem, step by step. Include any special setup steps.

Actual Results [% INCLUDE global/textarea.html.tmpl name = 'actual_results' minrows = 4 cols = constants.COMMENT_COLS %]

What happened after you performed the steps above?

Expected Results [% INCLUDE global/textarea.html.tmpl name = 'expected_results' minrows = 4 cols = constants.COMMENT_COLS %]

What should the software have done instead?

Additional Information [% INCLUDE global/textarea.html.tmpl name = 'additional_info' minrows = 8 cols = constants.COMMENT_COLS %]

Add any additional information you feel may be relevant to this [% terms.bug %], such as special information about your computer's configuration. Any information longer than a few lines, such as a stack trace or HTML testcase, should be added using the "Add an Attachment" link on the [% terms.bug %], after it is filed. If you believe that it's relevant, please also include your build configuration, obtained by typing about:buildconfig into your URL bar.

If you are reporting a crash, please try and get a stack trace, which tells us exactly where things went wrong.

Severity

Say how serious the problem is, or if your [% terms.bug %] is a request for a new feature.

Step 3 of 3 - submit the [% terms.bug %] report

That's it! Thanks very much. You'll be notified by email about any progress that is made on fixing your [% terms.bug %].

Please be warned that we get a lot of [% terms.bug %] reports filed - it may take quite a while to get around to yours. You can help the process by making sure your [%+ terms.bug %] is complete and easy to understand, and by quickly replying to any questions which may arrive by email.

[% PROCESS global/footer.html.tmpl %] [%############################################################################%] [%# Block for SELECT fields #%] [%############################################################################%] [% BLOCK select %] [% END %]