[%# The contents of this file are subject to the Mozilla Public
  # License Version 1.1 (the "License"); you may not use this file
  # except in compliance with the License. You may obtain a copy of
  # the License at http://www.mozilla.org/MPL/
  #
  # Software distributed under the License is distributed on an "AS
  # IS" basis, WITHOUT WARRANTY OF ANY KIND, either express or
  # implied. See the License for the specific language governing
  # rights and limitations under the License.
  #
  # The Original Code is the Bugzilla Bug Tracking System.
  #
  # The Initial Developer of the Original Code is Netscape Communications
  # Corporation. Portions created by Netscape are
  # Copyright (C) 1998 Netscape Communications Corporation. All
  # Rights Reserved.
  #
  # Contributor(s): Terry Weissman <terry@mozilla.org>
  #                 Gervase Markham <gerv@gerv.net>
  #%]

[% PROCESS global/variables.none.tmpl %]
[% PROCESS "global/field-descs.none.tmpl" %]
[% INCLUDE global/header.html.tmpl title = "A $terms.Bug's Life Cycle" %]

<p>
The <b>status</b> and <b>resolution</b> fields define and track the life
cycle of [% terms.abug %].  
</p>

<a name="status"></a>
<a name="resolution"></a>

<table border="1" cellpadding="4">
  <tr align="center" valign="top">
    <td width="50%">
      <h1>STATUS</h1>
    </td>

    <td>
      <h1>RESOLUTION</h1>
    </td>
  </tr>

  <tr valign="top">
    <td>The <b>status</b> field indicates the general health of a 
    [% terms.bug %]. Only certain status transitions are allowed.</td>

    <td>The <b>resolution</b> field indicates what happened to this
    [%+ terms.bug %].</td>
  </tr>

  <tr valign="top">
    <td>
      <dl>
        <dt>
          <b>[% get_status("UNCONFIRMED") FILTER html %]</b>
        </dt>
        <dd>
          This [% terms.bug %] has recently been added to the database. 
          Nobody has validated that this [% terms.bug %] is true. Users
          who have the "canconfirm" permission set may confirm
          this [% terms.bug %], changing its state to [% get_status("NEW") FILTER html %]. Or, it may be
          directly resolved and marked [% get_status("RESOLVED") FILTER html %].
        </dd>

        <dt>
          <b>[% get_status("NEW") FILTER html %]</b>
        </dt>
        <dd>
          This [% terms.bug %] has recently been added to the assignee's
          list of [% terms.bugs %] and must be processed. [% terms.Bugs %] in
          this state may be accepted, and become <b>[% get_status("ASSIGNED") FILTER html %]</b>, passed
          on to someone else, and remain <b>[% get_status("NEW") FILTER html %]</b>, or resolved and marked
          <b>[% get_status("RESOLVED") FILTER html %]</b>.
        </dd>

        <dt>
          <b>[% get_status("ASSIGNED") FILTER html %]</b>
        </dt>
        <dd>
          This [% terms.bug %] is not yet resolved, but is assigned to the 
          proper person. From here [% terms.bugs %] can be given to another 
          person and become <b>[% get_status("NEW") FILTER html %]</b>, or
          resolved and become <b>[% get_status("RESOLVED") FILTER html %]</b>.
        </dd>

        <dt>
          <b>[% get_status("REOPENED") FILTER html %]</b>
        </dt>
        <dd>
          This [% terms.bug %] was once resolved, but the resolution was 
          deemed incorrect. For example, a <b>[% get_status("WORKSFORME") FILTER html %]</b> [% terms.bug %] is
          <b>[% get_status("REOPENED") FILTER html %]</b> when more information shows up and
          the [% terms.bug %] is now reproducible. From here [% terms.bugs %] are
          either marked <b>[% get_status("ASSIGNED") FILTER html %]</b> or
          <b>[% get_status("RESOLVED") FILTER html %]</b>.
        </dd>
      </dl>
    </td>

    <td>
      <dl>
        <dd>
          No resolution yet. All [% terms.bugs %] which are in one of 
          these "open" states have the resolution set to blank. All 
          other [% terms.bugs %] will be marked with one of the following 
          resolutions.
        </dd>
      </dl>
    </td>
  </tr>

  <tr valign="top">
    <td>
      <dl>
        <dt>
          <b>[% get_status("RESOLVED") FILTER html %]</b>
        </dt>
        <dd>
          A resolution has been taken, and it is awaiting verification by
          QA. From here [% terms.bugs %] are either re-opened and become 
          <b>[% get_status("REOPENED") FILTER html %]</b>, are marked
          <b>[% get_status("VERIFIED") FILTER html %]</b>, or are closed for
          good and marked <b>[% get_status("CLOSED") FILTER html %]</b>.
        </dd>

        <dt>
          <b>[% get_status("VERIFIED") FILTER html %]</b>
        </dt>
        <dd>
          QA has looked at the [% terms.bug %] and the resolution and 
          agrees that the appropriate resolution has been taken. [% terms.Bugs %] remain
          in this state until the product they were reported
          against actually ships, at which point they become
          <b>[% get_status("CLOSED") FILTER html %]</b>.
        </dd>

        <dt>
          <b>[% get_status("CLOSED") FILTER html %]</b>
        </dt>
        <dd>
          The [% terms.bug %] is considered dead, the resolution is correct. 
          Any zombie [% terms.bugs %] who choose to walk the earth again must 
          do so by becoming <b>[% get_status("REOPENED") FILTER html %]</b>.
        </dd>
      </dl>
    </td>

    <td>
      <dl>
        <dt>
          <b>[% get_resolution("FIXED") FILTER html %]</b>
        </dt>
        <dd>
          A fix for this [% terms.bug %] is checked into the tree and 
          tested.
        </dd>

        <dt>
          <b>[% get_resolution("INVALID") FILTER html %]</b>
        </dt>
        <dd>
          The problem described is not [% terms.abug %].
        </dd>

        <dt>
          <b>[% get_resolution("WONTFIX") FILTER html %]</b>
        </dt>
        <dd>
          The problem described is [% terms.abug %] which will never be 
          fixed.
        </dd>

        <dt>
         <b>[% get_resolution("DUPLICATE") FILTER html %]</b>
        </dt>
        <dd>
          The problem is a duplicate of an existing [% terms.bug %].
          Marking [% terms.abug %] duplicate requires the [% terms.bug %]#
          of the duplicating [% terms.bug %] and will at least put
          that [% terms.bug %] number in the description field.
        </dd>

        <dt>
          <b>[% get_resolution("WORKSFORME") FILTER html %]</b>
        </dt>
        <dd>
          All attempts at reproducing this [% terms.bug %] were futile, 
          and reading the code produces no clues as to why the described
          behavior would occur. If more information appears later,
          the [% terms.bug %] can be reopened.
        </dd>

        <dt>
          <b>[% get_resolution("MOVED") FILTER html %]</b>
        </dt>
        <dd>
          The problem was specific to a related product 
          whose [% terms.bugs %] are tracked in
          another [% terms.bug %] database.
          The [% terms.bug %] has been moved to that database.
        </dd>
      </dl>
    </td>
  </tr>
</table>

<h2><a name="bug_severity">Severity</a></h2>
This field describes the impact of [% terms.abug %]. 

<table>
  <tr>
    <th>Blocker</th>

    <td>Blocks development and/or testing work</td>
  </tr>

  <tr>
    <th>Critical</th>

    <td>crashes, loss of data, severe memory leak</td>
  </tr>

  <tr>
    <th>Major</th>

    <td>major loss of function</td>
  </tr>

  <tr>
    <th>Normal</th>

    <td>regular issue, some loss of functionality under specific circumstances</td>
  </tr>


  <tr>
    <th>Minor</th>

    <td>minor loss of function, or other problem where easy
    workaround is present</td>
  </tr>

  <tr>
    <th>Trivial</th>

    <td>cosmetic problem like misspelled words or misaligned
    text</td>
  </tr>

  <tr>
    <th>Enhancement</th>

    <td>Request for enhancement</td>
</table>

<h2><a name="priority">Priority</a></h2>
This field describes the importance and order in which [% terms.abug %]
should be fixed. This field is utilized by the
programmers/engineers to prioritize their work to be done. The
available priorities range from <b>P1</b> (most important) to 
<b>P5</b> (least important). 


<h2><a name="rep_platform">Platform</a></h2>
This is the hardware platform against which the [% terms.bug %] was
reported. Legal platforms include: 

<ul>
  <li>All (happens on all platforms; cross-platform [% terms.bug %])</li>

  <li>Macintosh</li>

  <li>PC</li>
</ul>
<b>Note:</b> When searching, selecting the option "All" does not 
select [% terms.bugs %]
assigned against any platform. It merely selects [% terms.bugs %] that are
marked as occurring on all platforms, i.e. are designated "All". 

<h2><a name="op_sys">Operating System</a></h2>
This is the operating system against which the [% terms.bug %] was
reported. Legal operating systems include: 

<ul>
  <li>All (happens on all operating systems; cross-platform
  [% terms.bug %])</li>

  <li>Windows</li>

  <li>Mac OS</li>

  <li>Linux</li>
</ul>
Sometimes the operating system implies the platform, but not
always. For example, Linux can run on PC and Macintosh and
others. 

<h2><a name="assigned_to">Assigned To</a></h2>

<p>
This is the person in charge of resolving the [% terms.bug %]. Every time
this field changes, the status changes to <b>[% get_status("NEW") FILTER html %]</b> to make it
easy to see which new [% terms.bugs %] have appeared on a person's list.</p>

<p>
The default status for queries is set to [% get_status("NEW") FILTER html %],
[%+ get_status("ASSIGNED") FILTER html %] and [% get_status("REOPENED") FILTER html %].
When searching for [% terms.bugs %] that have been resolved or
verified, remember to set the status field appropriately. 
</p>

[% INCLUDE global/footer.html.tmpl %]