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<HTML
><HEAD
><TITLE
>The Bugzilla Guide</TITLE
><META
NAME="GENERATOR"
CONTENT="Modular DocBook HTML Stylesheet Version 1.61
"><META
NAME="KEYWORD"
CONTENT="Bugzilla"><META
NAME="KEYWORD"
CONTENT="Guide"><META
NAME="KEYWORD"
CONTENT="installation"><META
NAME="KEYWORD"
CONTENT="FAQ"><META
NAME="KEYWORD"
CONTENT="administration"><META
NAME="KEYWORD"
CONTENT="integration"><META
NAME="KEYWORD"
CONTENT="MySQL"><META
NAME="KEYWORD"
CONTENT="Mozilla"><META
NAME="KEYWORD"
CONTENT="webtools"></HEAD
><BODY
CLASS="BOOK"
BGCOLOR="#FFFFFF"
TEXT="#000000"
LINK="#0000FF"
VLINK="#840084"
ALINK="#0000FF"
><DIV
CLASS="BOOK"
><A
NAME="INDEX"
></A
><DIV
CLASS="TITLEPAGE"
><H1
CLASS="TITLE"
><A
NAME="AEN2"
>The Bugzilla Guide</A
></H1
><H3
CLASS="AUTHOR"
><A
NAME="AEN27"
>Matthew P. Barnson</A
></H3
><DIV
CLASS="AFFILIATION"
><DIV
CLASS="ADDRESS"
><P
CLASS="ADDRESS"
>barnboy@NOSPAM.trilobyte.net</P
></DIV
></DIV
><SPAN
CLASS="COLLAB"
><SPAN
CLASS="COLLABNAME"
>Zach Lipton</SPAN
><DIV
CLASS="AFFILIATION"
><DIV
CLASS="ADDRESS"
><P
CLASS="ADDRESS"
>zach@NOSPAM.zachlipton.com</P
></DIV
></DIV
><BR></SPAN
><H4
CLASS="EDITEDBY"
>Edited by</H4
><H3
CLASS="EDITOR"
>I. P. Freely</H3
><DIV
CLASS="REVHISTORY"
><TABLE
WIDTH="100%"
BORDER="0"
><TR
><TH
ALIGN="LEFT"
VALIGN="TOP"
COLSPAN="3"
><B
>Revision History</B
></TH
></TR
><TR
><TD
ALIGN="LEFT"
>Revision v2.11</TD
><TD
ALIGN="LEFT"
>20 December 2000</TD
><TD
ALIGN="LEFT"
>Revised by: MPB</TD
></TR
><TR
><TD
ALIGN="LEFT"
COLSPAN="3"
>Converted the README, FAQ, and DATABASE information into
	  SGML docbook format.</TD
></TR
><TR
><TD
ALIGN="LEFT"
>Revision 2.11.1</TD
><TD
ALIGN="LEFT"
>06 March 2001</TD
><TD
ALIGN="LEFT"
>Revised by: MPB</TD
></TR
><TR
><TD
ALIGN="LEFT"
COLSPAN="3"
>Took way too long to revise this for 2.12 release. Updated
	  FAQ to use qandaset tags instead of literallayout, cleaned
	  up administration section, added User Guide section,
	  miscellaneous FAQ updates and third-party integration
	  information. From this point on all new tags are lowercase
	  in preparation for the 2.13 release of the Guide in XML
	  format instead of SGML.</TD
></TR
><TR
><TD
ALIGN="LEFT"
>Revision 2.12.0</TD
><TD
ALIGN="LEFT"
>24 April 2001</TD
><TD
ALIGN="LEFT"
>Revised by: MPB</TD
></TR
><TR
><TD
ALIGN="LEFT"
COLSPAN="3"
>Things fixed this release: Elaborated on queryhelp
	  interface, added FAQ regarding moving bugs from one keyword
	  to another, clarified possible problems with the Landfill
	  tutorial, fixed a boatload of typos and unclear sentence
	  structures.  Incorporated the README into the UNIX
	  installation section, and changed the README to indicate the
	  deprecated status.  Things I know need work:  Used
	  "simplelist" a lot, where I should have used "procedure" to
	  tag things.  Need to lowercase all tags to be XML compliant.</TD
></TR
><TR
><TD
ALIGN="LEFT"
>Revision 2.14.0</TD
><TD
ALIGN="LEFT"
>07 August 2001</TD
><TD
ALIGN="LEFT"
>Revised by: MPB</TD
></TR
><TR
><TD
ALIGN="LEFT"
COLSPAN="3"
>Attempted to integrate relevant portions of the UNIX and
	  Windows installation instructions, moved some data from FAQ
	  to Install, removed references to README from text, added
	  Mac OS X install instructions, fixed a bunch
	  of tpyos (Mark Harig), linked text that referenced other
	  parts of the Guide, and nuked the old MySQL permissions
	  section.</TD
></TR
></TABLE
></DIV
><DIV
><DIV
CLASS="ABSTRACT"
><A
NAME="AEN46"
></A
><P
></P
><P
>	This is the documentation for Bugzilla, the Mozilla
	bug-tracking system.
      </P
><P
>	Bugzilla is an enterprise-class set of software utilities
	that, when used together, power issue-tracking for hundreds of
	organizations around the world, tracking millions of bugs.
	While it is easy to use and quite flexible, it is very
	difficult for a novice to install and maintain.  Although we
	have provided step-by-step directions, Bugzilla is not always
	easy to get working.  Please be sure the person responsible
	for installing and maintaining this software is a qualified
	professional on operating system upon which you install
	Bugzilla.
      </P
><P
></P
></DIV
></DIV
><HR></DIV
><DIV
CLASS="TOC"
><DL
><DT
><B
>Table of Contents</B
></DT
><DT
>1. <A
HREF="#ABOUT"
>About This Guide</A
></DT
><DD
><DL
><DT
>1.1. <A
HREF="#ABOUTTHISGUIDE"
>Purpose and Scope of this Guide</A
></DT
><DT
>1.2. <A
HREF="#COPYRIGHT"
>Copyright Information</A
></DT
><DT
>1.3. <A
HREF="#DISCLAIMER"
>Disclaimer</A
></DT
><DT
>1.4. <A
HREF="#NEWVERSIONS"
>New Versions</A
></DT
><DT
>1.5. <A
HREF="#CREDITS"
>Credits</A
></DT
><DT
>1.6. <A
HREF="#CONTRIBUTORS"
>Contributors</A
></DT
><DT
>1.7. <A
HREF="#FEEDBACK"
>Feedback</A
></DT
><DT
>1.8. <A
HREF="#TRANSLATIONS"
>Translations</A
></DT
><DT
>1.9. <A
HREF="#CONVENTIONS"
>Document Conventions</A
></DT
></DL
></DD
><DT
>2. <A
HREF="#USING"
>Using Bugzilla</A
></DT
><DD
><DL
><DT
>2.1. <A
HREF="#WHATIS"
>What is Bugzilla?</A
></DT
><DT
>2.2. <A
HREF="#WHY"
>Why Should We Use Bugzilla?</A
></DT
><DT
>2.3. <A
HREF="#HOW"
>How do I use Bugzilla?</A
></DT
><DD
><DL
><DT
>2.3.1. <A
HREF="#MYACCOUNT"
>Create a Bugzilla Account</A
></DT
><DT
>2.3.2. <A
HREF="#QUERY"
>The Bugzilla Query Page</A
></DT
><DT
>2.3.3. <A
HREF="#BUGREPORTS"
>Creating and Managing Bug Reports</A
></DT
><DD
><DL
><DT
>2.3.3.1. <A
HREF="#BUG_WRITING"
>Writing a Great Bug Report</A
></DT
><DT
>2.3.3.2. <A
HREF="#BUG_MANAGE"
>Managing your Bug Reports</A
></DT
></DL
></DD
></DL
></DD
><DT
>2.4. <A
HREF="#INIT4ME"
>What's in it for me?</A
></DT
><DD
><DL
><DT
>2.4.1. <A
HREF="#ACCOUNTSETTINGS"
>Account Settings</A
></DT
><DT
>2.4.2. <A
HREF="#EMAILSETTINGS"
>Email Settings</A
></DT
><DD
><DL
><DT
>2.4.2.1. <A
HREF="#NOTIFICATION"
>Email Notification</A
></DT
><DT
>2.4.2.2. <A
HREF="#NEWEMAILTECH"
>New Email Technology</A
></DT
><DT
>2.4.2.3. <A
HREF="#WATCHSETTINGS"
>"Watching" Users</A
></DT
></DL
></DD
><DT
>2.4.3. <A
HREF="#FOOTERSETTINGS"
>Page Footer</A
></DT
><DT
>2.4.4. <A
HREF="#PERMISSIONSETTINGS"
>Permissions</A
></DT
></DL
></DD
><DT
>2.5. <A
HREF="#USINGBZ-CONC"
>Using Bugzilla-Conclusion</A
></DT
></DL
></DD
><DT
>3. <A
HREF="#INSTALLATION"
>Installation</A
></DT
><DD
><DL
><DT
>3.1. <A
HREF="#ERRATA"
>ERRATA</A
></DT
><DT
>3.2. <A
HREF="#STEPBYSTEP"
>Step-by-step Install</A
></DT
><DD
><DL
><DT
>3.2.1. <A
HREF="#AEN478"
>Introduction</A
></DT
><DT
>3.2.2. <A
HREF="#AEN484"
>Installing the Prerequisites</A
></DT
><DT
>3.2.3. <A
HREF="#INSTALL-MYSQL"
>Installing MySQL Database</A
></DT
><DT
>3.2.4. <A
HREF="#INSTALL-PERL"
>Perl (5.004 or greater)</A
></DT
><DT
>3.2.5. <A
HREF="#AEN537"
>DBI Perl Module</A
></DT
><DT
>3.2.6. <A
HREF="#AEN574"
>Data::Dumper Perl Module</A
></DT
><DT
>3.2.7. <A
HREF="#AEN578"
>MySQL related Perl Module Collection</A
></DT
><DT
>3.2.8. <A
HREF="#AEN587"
>TimeDate Perl Module Collection</A
></DT
><DT
>3.2.9. <A
HREF="#AEN590"
>GD Perl Module (1.8.3)</A
></DT
><DT
>3.2.10. <A
HREF="#AEN596"
>Chart::Base Perl Module (0.99c)</A
></DT
><DT
>3.2.11. <A
HREF="#AEN599"
>DB_File Perl Module</A
></DT
><DT
>3.2.12. <A
HREF="#AEN602"
>HTTP Server</A
></DT
><DT
>3.2.13. <A
HREF="#AEN616"
>Installing the Bugzilla Files</A
></DT
><DT
>3.2.14. <A
HREF="#AEN636"
>Setting Up the MySQL Database</A
></DT
><DT
>3.2.15. <A
HREF="#AEN675"
>Tweaking "localconfig"</A
></DT
><DT
>3.2.16. <A
HREF="#AEN704"
>Setting Up Maintainers Manually (Optional)</A
></DT
><DT
>3.2.17. <A
HREF="#AEN713"
>The Whining Cron (Optional)</A
></DT
><DT
>3.2.18. <A
HREF="#AEN723"
>Bug Graphs (Optional)</A
></DT
><DT
>3.2.19. <A
HREF="#AEN735"
>Securing MySQL</A
></DT
></DL
></DD
><DT
>3.3. <A
HREF="#OSX"
>Mac OS X Installation Notes</A
></DT
><DT
>3.4. <A
HREF="#BSDINSTALL"
>BSD Installation Notes</A
></DT
><DT
>3.5. <A
HREF="#GENINSTALL"
>Installation General Notes</A
></DT
><DD
><DL
><DT
>3.5.1. <A
HREF="#AEN837"
>Modifying Your Running System</A
></DT
><DT
>3.5.2. <A
HREF="#AEN844"
>Upgrading From Previous Versions</A
></DT
><DT
>3.5.3. <A
HREF="#HTACCESS"
><TT
CLASS="FILENAME"
>.htaccess</TT
> files and security</A
></DT
><DT
>3.5.4. <A
HREF="#AEN865"
>UNIX Installation Instructions History</A
></DT
></DL
></DD
><DT
>3.6. <A
HREF="#WIN32"
>Win32 Installation Notes</A
></DT
><DD
><DL
><DT
>3.6.1. <A
HREF="#WININSTALL"
>Win32 Installation: Step-by-step</A
></DT
><DT
>3.6.2. <A
HREF="#ADDLWINTIPS"
>Additional Windows Tips</A
></DT
></DL
></DD
></DL
></DD
><DT
>4. <A
HREF="#ADMINISTRATION"
>Administering Bugzilla</A
></DT
><DD
><DL
><DT
>4.1. <A
HREF="#POSTINSTALL-CHECK"
>Post-Installation Checklist</A
></DT
><DT
>4.2. <A
HREF="#USERADMIN"
>User Administration</A
></DT
><DD
><DL
><DT
>4.2.1. <A
HREF="#DEFAULTUSER"
>Creating the Default User</A
></DT
><DT
>4.2.2. <A
HREF="#MANAGEUSERS"
>Managing Other Users</A
></DT
><DD
><DL
><DT
>4.2.2.1. <A
HREF="#LOGIN"
>Logging In</A
></DT
><DT
>4.2.2.2. <A
HREF="#CREATENEWUSERS"
>Creating new users</A
></DT
><DT
>4.2.2.3. <A
HREF="#DISABLEUSERS"
>Disabling Users</A
></DT
><DT
>4.2.2.4. <A
HREF="#MODIFYUSERS"
>Modifying Users</A
></DT
></DL
></DD
></DL
></DD
><DT
>4.3. <A
HREF="#PROGRAMADMIN"
>Product, Component, Milestone, and Version
      Administration</A
></DT
><DD
><DL
><DT
>4.3.1. <A
HREF="#PRODUCTS"
>Products</A
></DT
><DT
>4.3.2. <A
HREF="#COMPONENTS"
>Components</A
></DT
><DT
>4.3.3. <A
HREF="#VERSIONS"
>Versions</A
></DT
><DT
>4.3.4. <A
HREF="#MILESTONES"
>Milestones</A
></DT
><DT
>4.3.5. <A
HREF="#VOTING"
>Voting</A
></DT
><DT
>4.3.6. <A
HREF="#GROUPS"
>Groups and Group Security</A
></DT
></DL
></DD
><DT
>4.4. <A
HREF="#SECURITY"
>Bugzilla Security</A
></DT
></DL
></DD
><DT
>5. <A
HREF="#INTEGRATION"
>Integrating Bugzilla with Third-Party Tools</A
></DT
><DD
><DL
><DT
>5.1. <A
HREF="#BONSAI"
>Bonsai</A
></DT
><DT
>5.2. <A
HREF="#CVS"
>CVS</A
></DT
><DT
>5.3. <A
HREF="#SCM"
>Perforce SCM</A
></DT
><DT
>5.4. <A
HREF="#TINDERBOX"
>Tinderbox</A
></DT
></DL
></DD
><DT
>6. <A
HREF="#FUTURE"
>The Future of Bugzilla</A
></DT
><DT
>A. <A
HREF="#FAQ"
>The Bugzilla FAQ</A
></DT
><DT
>B. <A
HREF="#DOWNLOADLINKS"
>Software Download Links</A
></DT
><DT
>C. <A
HREF="#DATABASE"
>The Bugzilla Database</A
></DT
><DD
><DL
><DT
>C.1. <A
HREF="#DBSCHEMA"
>Database Schema Chart</A
></DT
><DT
>C.2. <A
HREF="#DBDOC"
>MySQL Bugzilla Database Introduction</A
></DT
><DD
><DL
><DT
>C.2.1. <A
HREF="#AEN2089"
>Bugzilla Database Basics</A
></DT
><DD
><DL
><DT
>C.2.1.1. <A
HREF="#AEN2118"
>Bugzilla Database Tables</A
></DT
></DL
></DD
></DL
></DD
><DT
>C.3. <A
HREF="#GRANTTABLES"
>MySQL Permissions &#38; Grant Tables</A
></DT
></DL
></DD
><DT
>7. <A
HREF="#VARIANTS"
>Bugzilla Variants</A
></DT
><DD
><DL
><DT
>7.1. <A
HREF="#RHBUGZILLA"
>Red Hat Bugzilla</A
></DT
></DL
></DD
><DT
>D. <A
HREF="#PATCHES"
>Useful Patches and Utilities for Bugzilla</A
></DT
><DD
><DL
><DT
>D.1. <A
HREF="#SETPERL"
>The setperl.csh Utility</A
></DT
><DT
>D.2. <A
HREF="#CMDLINE"
>Command-line Bugzilla Queries</A
></DT
><DT
>D.3. <A
HREF="#QUICKSEARCH"
>The Quicksearch Utility</A
></DT
></DL
></DD
><DT
>E. <A
HREF="#GFDL"
>GNU Free Documentation License</A
></DT
><DD
><DL
><DT
>0. <A
HREF="#GFDL_0"
>PREAMBLE</A
></DT
><DT
>1. <A
HREF="#GFDL_1"
>APPLICABILITY AND DEFINITIONS</A
></DT
><DT
>2. <A
HREF="#GFDL_2"
>VERBATIM COPYING</A
></DT
><DT
>3. <A
HREF="#GFDL_3"
>COPYING IN QUANTITY</A
></DT
><DT
>4. <A
HREF="#GFDL_4"
>MODIFICATIONS</A
></DT
><DT
>5. <A
HREF="#GFDL_5"
>COMBINING DOCUMENTS</A
></DT
><DT
>6. <A
HREF="#GFDL_6"
>COLLECTIONS OF DOCUMENTS</A
></DT
><DT
>7. <A
HREF="#GFDL_7"
>AGGREGATION WITH INDEPENDENT WORKS</A
></DT
><DT
>8. <A
HREF="#GFDL_8"
>TRANSLATION</A
></DT
><DT
>9. <A
HREF="#GFDL_9"
>TERMINATION</A
></DT
><DT
>10. <A
HREF="#GFDL_10"
>FUTURE REVISIONS OF THIS LICENSE</A
></DT
><DT
><A
HREF="#GFDL_HOWTO"
>How to use this License for your documents</A
></DT
></DL
></DD
><DT
><A
HREF="#GLOSSARY"
>Glossary</A
></DT
></DL
></DIV
><DIV
CLASS="LOT"
><DL
CLASS="LOT"
><DT
><B
>List of Examples</B
></DT
><DT
>2-1. <A
HREF="#AEN297"
>Some Famous Software Versions</A
></DT
><DT
>2-2. <A
HREF="#AEN307"
>Mozilla Webtools Components</A
></DT
><DT
>3-1. <A
HREF="#AEN625"
>Setting up bonsaitools symlink</A
></DT
><DT
>3-2. <A
HREF="#AEN697"
>Running checksetup.pl as the web user</A
></DT
><DT
>3-3. <A
HREF="#AEN910"
>Installing ActivePerl ppd Modules on Microsoft Windows</A
></DT
><DT
>3-4. <A
HREF="#AEN1084"
>Removing encrypt() for Windows NT installations</A
></DT
><DT
>4-1. <A
HREF="#AEN1279"
>Creating some Components</A
></DT
><DT
>4-2. <A
HREF="#AEN1308"
>Common Use of Versions</A
></DT
><DT
>4-3. <A
HREF="#AEN1312"
>A Different Use of Versions</A
></DT
><DT
>4-4. <A
HREF="#AEN1340"
>Using SortKey with Target Milestone</A
></DT
><DT
>4-5. <A
HREF="#AEN1376"
>When to Use Group Security</A
></DT
><DT
>4-6. <A
HREF="#AEN1393"
>Creating a New Group</A
></DT
><DT
>D-1. <A
HREF="#AEN2193"
>Using Setperl to set your perl path</A
></DT
><DT
>1. <A
HREF="#AEN2389"
>A Sample Product</A
></DT
></DL
></DIV
><DIV
CLASS="CHAPTER"
><HR><H1
><A
NAME="ABOUT"
>Chapter 1. About This Guide</A
></H1
><DIV
CLASS="SECTION"
><H1
CLASS="SECTION"
><A
NAME="ABOUTTHISGUIDE"
>1.1. Purpose and Scope of this Guide</A
></H1
><P
>      This document was started on September 17, 2000 by Matthew P.
      Barnson after a great deal of procrastination updating the
      Bugzilla FAQ, which I left untouched for nearly half a year.
      After numerous complete rewrites and reformatting, it is the
      document you see today.
    </P
><P
>      Despite the lack of updates, Bugzilla is simply the best piece
      of bug-tracking software the world has ever seen.  This document
      is intended to be the comprehensive guide to  the installation,
      administration, maintenance, and use of the Bugzilla
      bug-tracking system.
    </P
><P
>      This release of the Bugzilla Guide is the
      <EM
>2.14.0</EM
> release. It is so named that it
      may match the current version of Bugzilla. The numbering
      tradition stems from that used for many free software projects,
      in which <EM
>even-numbered</EM
> point releases (1.2,
      1.14, etc.) are considered "stable releases", intended for
      public consumption; on the other  hand,
      <EM
>odd-numbered</EM
> point releases (1.3, 2.09,
      etc.) are considered unstable <EM
>development</EM
>
      releases intended for advanced users, systems administrators,
      developers, and those who enjoy a lot of pain. 
    </P
><P
>      Newer revisions of the Bugzilla Guide follow the numbering
      conventions of the main-tree Bugzilla releases, available at
      <A
HREF="http://www.mozilla.org/projects/bugzilla"
TARGET="_top"
>http://www.mozilla.org/projects/bugzilla</A
>.  Intermediate releases will have
      a minor revision number following a period.  The current version
      of Bugzilla, as of this writing (August 10, 2001) is 2.14; if
      something were seriously wrong with that edition of the Guide,
      subsequent releases would receive an additional dotted-decimal
      digit to indicate the update (2.14.0.1, 2.14.0.2, etc.).
      Got it?  Good.
    </P
><P
>      I wrote this in response to the enormous demand for decent
      Bugzilla documentation. I have incorporated instructions from
      the Bugzilla README, Frequently Asked Questions, Database Schema
      Document, and various mailing lists to create it. Chances are,
      there are glaring errors in this documentation; please contact
      <TT
CLASS="EMAIL"
>&#60;<A
HREF="mailto:barnboy@NOSPAM.trilobyte.net"
>barnboy@NOSPAM.trilobyte.net</A
>&#62;</TT
> to correct them.
    </P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="COPYRIGHT"
>1.2. Copyright Information</A
></H1
><A
NAME="AEN76"
></A
><TABLE
BORDER="0"
WIDTH="100%"
CELLSPACING="0"
CELLPADDING="0"
CLASS="BLOCKQUOTE"
><TR
><TD
WIDTH="10%"
VALIGN="TOP"
>&nbsp;</TD
><TD
WIDTH="80%"
VALIGN="TOP"
><P
>	Permission is granted to copy, distribute and/or modify this
	document under the terms of the GNU Free Documentation
	License, Version 1.1 or any later version published  by the
	Free Software Foundation; with no Invariant Sections, no
	Front-Cover Texts, and  with no Back-Cover Texts.  A copy of
	the license is included in the section entitled  "GNU Free
	Documentation LIcense".
      </P
></TD
><TD
WIDTH="10%"
VALIGN="TOP"
>&nbsp;</TD
></TR
><TR
><TD
COLSPAN="2"
ALIGN="RIGHT"
VALIGN="TOP"
>--<SPAN
CLASS="ATTRIBUTION"
>Copyright (c) 2000-2001 Matthew P. Barnson</SPAN
></TD
><TD
WIDTH="10%"
>&nbsp;</TD
></TR
></TABLE
><P
>      If you have any questions regarding this document, its
      copyright, or publishing this document in non-electronic form,
      please contact Matthew P. Barnson.  Remove "NOSPAM" from email address
      to send.
    </P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="DISCLAIMER"
>1.3. Disclaimer</A
></H1
><P
>      No liability for the contents of this document can be accepted.
      Use the concepts, examples, and other content at your own risk.
      As this is a new edition of this document, there may be errors
      and inaccuracies that may damage your system.  Use of this
      document may cause your girlfriend to leave you, your cats to
      pee on your furniture and clothing, your computer to cease
      functioning, your boss to fire you, and global thermonuclear
      war.  Proceed with caution.
    </P
><P
>      All copyrights are held by their respective owners, unless
      specifically noted otherwise.  Use of a term in this document
      should not be regarded as affecting the validity of any
      trademark or service mark.
    </P
><P
>      Naming of particular products or brands should not be seen as
      endorsements, with the exception of the term "GNU/Linux".  I
      wholeheartedly endorse the use of GNU/Linux in every situation
      where it is appropriate.  It is an extremely versatile, stable,
      and robust operating system that offers an ideal operating
      environment for Bugzilla.
    </P
><P
>      You are strongly recommended to make a backup of your system
      before installing Bugzilla and at regular intervals thereafter.
      Heaven knows it's saved my bacon time after time; if you
      implement any suggestion in  this Guide, implement this one!
    </P
><P
>      Although the Bugzilla development team has taken great care to
      ensure that all easily-exploitable bugs or options are
      documented or fixed in the code, security holes surely exist.
      Great care should be taken both in the installation and usage of
      this software. Carefully consider the implications of installing
      other network services with Bugzilla.  The Bugzilla development
      team members, Netscape Communications, America Online Inc., and
      any affiliated developers or sponsors assume no liability for
      your use of this product.  You have the source code to this
      product, and are responsible for auditing it yourself to insure
      your security needs are met.
    </P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="NEWVERSIONS"
>1.4. New Versions</A
></H1
><P
>      This is the 2.14.0 version of The Bugzilla Guide.  If you are
      reading this from any source other than those below, please
      check one of these mirrors to make sure you are reading an
      up-to-date version of the Guide.
    </P
><P
>      This document can be found in the following places:
    </P
><P
>      <P
></P
><UL
><LI
><P
>	    <A
HREF="http://www.trilobyte.net/barnsons/"
TARGET="_top"
>TriloBYTE</A
>
	  </P
></LI
><LI
><P
>	    <A
HREF="http://www.mozilla.org/projects/bugzilla/"
TARGET="_top"
>Mozilla.org</A
>
	  </P
></LI
><LI
><P
>	    <A
HREF="http://www.linuxdoc.org/"
TARGET="_top"
>The Linux
	      Documentation Project</A
>
	  </P
></LI
></UL
>
    </P
><P
>      The latest version of this document can be checked out via CVS.
	Please follow the instructions available at <A
HREF="http://www.mozilla.org/cvs.html"
TARGET="_top"
>the Mozilla CVS page</A
>, and check out the mozilla/webtools/bugzilla/docs/ branch.
    </P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="CREDITS"
>1.5. Credits</A
></H1
><P
>      The people listed below have made enormous contributions to the
      creation of this Guide, through their dedicated hacking efforts,
      numerous e-mail and IRC support sessions, and overall excellent
      contribution to the Bugzilla community:
    </P
><P
>      <A
HREF="mailto://terry@mozilla.org"
TARGET="_top"
>Terry Weissman</A
>
      for initially converting Bugzilla from BugSplat! and writing the
      README upon which this documentation is largely based.
    </P
><P
>      <A
HREF="mailto://tara@tequilarista.org"
TARGET="_top"
>Tara
	Hernandez</A
>  for keeping Bugzilla development going
      strong after Terry left Mozilla.org
    </P
><P
>      <A
HREF="mailto://dkl@redhat.com"
TARGET="_top"
>Dave Lawrence</A
> for
      providing insight into the key differences between Red Hat's
      customized Bugzilla, and being largely responsible for the "Red
      Hat Bugzilla" appendix
    </P
><P
>      <A
HREF="mailto://endico@mozilla.org"
TARGET="_top"
>Dawn Endico</A
> for
      being a hacker extraordinaire and putting up with my incessant
      questions and arguments on irc.mozilla.org in #mozwebtools
    </P
><P
>      Last but not least, all the members of the <A
HREF="news://news.mozilla.org/netscape/public/mozilla/webtools"
TARGET="_top"
> netscape.public.mozilla.webtools</A
> newsgroup.  Without your discussions, insight, suggestions, and patches, this could never have happened.
    </P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="CONTRIBUTORS"
>1.6. Contributors</A
></H1
><P
>      Thanks go to these people for significant contributions to this
      documentation (in no particular order):
    </P
><P
>      Andrew Pearson, Spencer Smith, Eric Hanson, Kevin Brannen, Ron Teitelbaum
    </P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="FEEDBACK"
>1.7. Feedback</A
></H1
><P
>      I welcome feedback on this document.  Without your submissions
      and input, this Guide cannot continue to exist.  Please mail
      additions, comments, criticisms, etc. to
      <TT
CLASS="EMAIL"
>&#60;<A
HREF="mailto:barnboy@trilobyte.net"
>barnboy@trilobyte.net</A
>&#62;</TT
>.  Please send flames to
      <TT
CLASS="EMAIL"
>&#60;<A
HREF="mailto:devnull@localhost"
>devnull@localhost</A
>&#62;</TT
>
    </P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="TRANSLATIONS"
>1.8. Translations</A
></H1
><P
>      The Bugzilla Guide needs translators! Please volunteer your
      translation into the language of your choice. If you will
      translate this Guide, please notify the members of the
      mozilla-webtools mailing list at
      <TT
CLASS="EMAIL"
>&#60;<A
HREF="mailto:mozilla-webtools@mozilla.org"
>mozilla-webtools@mozilla.org</A
>&#62;</TT
>, and arrange with
      Matt Barnson to check it into CVS.
    </P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="CONVENTIONS"
>1.9. Document Conventions</A
></H1
><P
>    This document uses the following conventions
  </P
><DIV
CLASS="INFORMALTABLE"
><A
NAME="AEN135"
></A
><P
></P
><TABLE
BORDER="0"
CLASS="CALSTABLE"
><THEAD
><TR
><TH
ALIGN="LEFT"
VALIGN="TOP"
>Descriptions</TH
><TH
ALIGN="LEFT"
VALIGN="TOP"
>Appearance</TH
></TR
></THEAD
><TBODY
><TR
><TD
ALIGN="LEFT"
VALIGN="TOP"
>Warnings</TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><DIV
CLASS="CAUTION"
><P
></P
><TABLE
CLASS="CAUTION"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/caution.gif"
HSPACE="5"
ALT="Caution"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>Warnings.</P
></TD
></TR
></TABLE
></DIV
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="TOP"
>Hint</TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><DIV
CLASS="TIP"
><P
></P
><TABLE
CLASS="TIP"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>Hint.</P
></TD
></TR
></TABLE
></DIV
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="TOP"
>Notes</TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>Note.</P
></TD
></TR
></TABLE
></DIV
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="TOP"
>Information requiring special attention</TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><DIV
CLASS="WARNING"
><P
></P
><TABLE
CLASS="WARNING"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/warning.gif"
HSPACE="5"
ALT="Warning"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>Warning.</P
></TD
></TR
></TABLE
></DIV
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="TOP"
>File Names</TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><TT
CLASS="FILENAME"
>file.extension</TT
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="TOP"
>Directory Names</TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><TT
CLASS="FILENAME"
>directory</TT
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="TOP"
>Commands to be typed</TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><B
CLASS="COMMAND"
>command</B
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="TOP"
>Applications Names</TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><SPAN
CLASS="APPLICATION"
>application</SPAN
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="TOP"
><I
CLASS="FOREIGNPHRASE"
>Prompt</I
> of users command under bash shell</TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
>bash$</TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="TOP"
><I
CLASS="FOREIGNPHRASE"
>Prompt</I
> of root users command under bash shell</TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
>bash#</TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="TOP"
><I
CLASS="FOREIGNPHRASE"
>Prompt</I
> of user command under tcsh shell</TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
>tcsh$</TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="TOP"
>Environment Variables</TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><TT
CLASS="ENVAR"
>VARIABLE</TT
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="TOP"
>Emphasized word</TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><EM
>word</EM
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="TOP"
>Code Example</TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="PROGRAMLISTING"
><TT
CLASS="SGMLTAG"
>&#60;para&#62;</TT
>Beginning and end of paragraph<TT
CLASS="SGMLTAG"
>&#60;/para&#62;</TT
></PRE
></FONT
></TD
></TR
></TABLE
></TD
></TR
></TBODY
></TABLE
><P
></P
></DIV
></DIV
></DIV
><DIV
CLASS="CHAPTER"
><HR><H1
><A
NAME="USING"
>Chapter 2. Using Bugzilla</A
></H1
><TABLE
BORDER="0"
WIDTH="100%"
CELLSPACING="0"
CELLPADDING="0"
CLASS="EPIGRAPH"
><TR
><TD
WIDTH="45%"
>&nbsp;</TD
><TD
WIDTH="45%"
ALIGN="LEFT"
VALIGN="TOP"
><I
><P
><I
>What, Why, How, &#38; What's in it for me?</I
></P
></I
></TD
></TR
></TABLE
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="WHATIS"
>2.1. What is Bugzilla?</A
></H1
><P
>      Bugzilla is one example of a class of programs called "Defect
Tracking Systems", or, more commonly, "Bug-Tracking Systems".  Defect
Tracking Systems allow individual or groups of developers to keep
track of outstanding bugs in their product effectively. Bugzilla was
originally written by Terry Weissman in a programming language called
"TCL", to replace a crappy bug-tracking database used internally for
Netscape Communications.  Terry later ported Bugzilla to Perl from
TCL, and in Perl it remains to this day. Most commercial
defect-tracking software vendors at the time charged enormous
licensing fees, and Bugzilla quickly became a favorite of the
open-source crowd (with its genesis in the open-source browser
project, Mozilla).  It is now the de-facto standard defect-tracking
system against which all others are measured.
    </P
><P
>      Bugzilla has matured immensely, and now boasts many advanced features.  These include:
      <P
></P
><UL
><LI
><P
>	    integrated, product-based granular security schema
	  </P
></LI
><LI
><P
>	    inter-bug dependencies and dependency graphing
	  </P
></LI
><LI
><P
>	    advanced reporting capabilities
	  </P
></LI
><LI
><P
>	    a robust, stable RDBMS back-end
	  </P
></LI
><LI
><P
>	    extensive configurability
	  </P
></LI
><LI
><P
>	    a very well-understood and well-thought-out natural bug resolution protocol
	  </P
></LI
><LI
><P
>	    email, XML, console, and HTTP APIs
	  </P
></LI
><LI
><P
>	    available integration with automated software configuration management systems, including
	    Perforce and CVS
	  </P
></LI
><LI
><P
>	    too many more features to list
	  </P
></LI
></UL
>
    </P
><P
>      Despite its current robustness and popularity, however, Bugzilla
      faces some near-term challenges, such as reliance on a single database, a lack of
      abstraction of the user interface and program logic, verbose email bug
      notifications, a powerful but daunting query interface, little reporting configurability,
      problems with extremely large queries, some unsupportable bug resolution options,
      no internationalization, and dependence on some nonstandard libraries.
    </P
><P
>      Some recent headway has been made on the query front, however.  If you are using the latest
      version of Bugzilla, you should see a "simple search" form on the default front page of
      your Bugzilla install.  Type in two or three search terms and you should pull up some
      relevant information.  This is also available as "queryhelp.cgi".
    </P
><P
>      Despite these small problems, Bugzilla is very hard to beat.  It is under <EM
>very</EM
>
      active development to address the current issues, and a long-awaited overhaul in the form
      of Bugzilla 3.0 is expected sometime later this year.
    </P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="WHY"
>2.2. Why Should We Use Bugzilla?</A
></H1
><TABLE
BORDER="0"
WIDTH="100%"
CELLSPACING="0"
CELLPADDING="0"
CLASS="EPIGRAPH"
><TR
><TD
WIDTH="45%"
>&nbsp;</TD
><TD
WIDTH="45%"
ALIGN="LEFT"
VALIGN="TOP"
><I
><P
><I
>No, Who's on first...</I
></P
></I
></TD
></TR
></TABLE
><P
>      For many years, defect-tracking software has remained principally the domain
      of large software development houses.  Even then, most shops never bothered
      with bug-tracking software, and instead simply relied on shared lists and
      email to monitor the status of defects.  This procedure is error-prone and
      tends to cause those bugs judged least significant by developers to be
      dropped or ignored.
    </P
><P
>      These days, many companies are finding that integrated defect-tracking
      systems reduce downtime, increase productivity, and raise customer 
      satisfaction with their systems.  Along with full disclosure, an open
      bug-tracker allows manufacturers to keep in touch with their clients
      and resellers, to communicate about problems effectively throughout
      the data management chain.  Many corporations have also discovered that
      defect-tracking helps reduce costs by providing IT support accountability,
      telephone support knowledge bases, and a common, well-understood system
      for accounting for unusual system or software issues.
    </P
><P
>      But why should <EM
>you</EM
> use Bugzilla?
    </P
><P
>      Bugzilla is very adaptable to various situations.  Known uses currently
      include IT support queues, Systems Administration deployment management,
      chip design and development problem tracking (both pre-and-post fabrication),
      and software and hardware bug tracking for luminaries such as Redhat, Loki software,
      Linux-Mandrake, and VA Systems.  Combined with systems such as CVS, Bonsai,
      or Perforce SCM, Bugzilla provides a powerful, easy-to-use  solution to
      configuration management and replication problems
    </P
><P
>      Bugzilla can dramatically increase the productivity and accountability
      of individual employees by providing a documented workflow and positive
      feedback for good performance.  How many times do you wake up in the
      morning, remembering that you were supposed to do *something* today,
      but you just can't quite remember?  Put it in Bugzilla, and you have a record
      of it from which you can extrapolate milestones, predict product versions
      for integration, and by using Bugzilla's e-mail integration features
      be able to follow the discussion trail that led to critical decisions.
    </P
><P
>      Ultimately, Bugzilla puts the power in your hands to improve your value
      to your employer or business while providing a usable framework for your natural
      attention to detail and knowledge store to flourish.
    </P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="HOW"
>2.3. How do I use Bugzilla?</A
></H1
><TABLE
BORDER="0"
WIDTH="100%"
CELLSPACING="0"
CELLPADDING="0"
CLASS="EPIGRAPH"
><TR
><TD
WIDTH="45%"
>&nbsp;</TD
><TD
WIDTH="45%"
ALIGN="LEFT"
VALIGN="TOP"
><I
><P
><I
>Hey!  I'm Woody!  Howdy, Howdy, Howdy!</I
></P
></I
></TD
></TR
></TABLE
><P
>      Bugzilla is a large, complex system.  Describing how to use it
      requires some time.  If you are only interested in installing or administering
      a Bugzilla installation, please consult the Installing and Administering
      Bugzilla portions of this Guide.  This section is principally aimed towards
      developing end-user mastery of Bugzilla, so you may fully enjoy the benefits
      afforded by using this reliable open-source bug-tracking software.
    </P
><P
>      Throughout this portion of the Guide, we will refer to user account
      options available at the Bugzilla test installation,
      <A
HREF="http://landfill.tequilarista.org/"
TARGET="_top"
>      landfill.tequilarista.org</A
>.
      <DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	  Some people have run into difficulties completing this tutorial.  If
	  you run into problems, please check the updated, online documentation available
	  at <A
HREF="http://www.trilobyte.net/barnsons/"
TARGET="_top"
>http://www.trilobyte.net/barnsons</A
>.
	  If you're still stumped, please subscribe to the newsgroup and provide details of exactly
	  what's stumping you!  If enough people complain, I'll have to fix it in the next
	  version of this Guide.  You can subscribe to the newsgroup at
	  <A
HREF="news://news.mozilla.org/netscape.public.mozilla.webtools"
TARGET="_top"
>	  news://news.mozilla.org/netscape.public.mozilla.webtools</A
>
	</P
></TD
></TR
></TABLE
></DIV
>
      Although Landfill serves as a great introduction to Bugzilla, it does not offer
      all the options you would have as a user on your own installation of Bugzilla,
      nor can it do more than serve as a general introduction to Bugzilla.  Additionally,
      Landfill often runs cutting-edge versions of Bugzilla for testing, so some things
      may work slightly differently than mentioned here.
    </P
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="MYACCOUNT"
>2.3.1. Create a Bugzilla Account</A
></H2
><P
>	First things first!  If you want to use Bugzilla, first you need to create
	an account.  Consult with the administrator responsible for your installation
	of Bugzilla for the URL you should use to access it.
	If you're test-driving the end-user Bugzilla experience, use this URL:
	<A
HREF="http://landfill.tequilarista.org/bugzilla-tip/"
TARGET="_top"
>	  http://landfill.tequilarista.org/bugzilla-tip/</A
>
      </P
><P
></P
><OL
TYPE="1"
><LI
><P
>	    Click the "Open a new Bugzilla account" link.
	  </P
></LI
><LI
><P
>	    Enter your "E-mail address" and "Real Name" (or whatever name you want to call yourself)
	    in the spaces provided, then select the "Create Account" button.
	  </P
></LI
><LI
><P
>	    Within 5-10 minutes, you should receive an email to the address you provided above,
	    which contains your login name (generally the same as the email address), and
	    a password you can use to access your account.  This password is randomly generated,
	    and should be changed at your nearest opportunity (we'll go into how to do it later).
	  </P
></LI
><LI
><P
>	    Click the "Log In" link in the yellow area at the bottom of the page in your browser,
	    then enter your "E-mail address" and "Password" you just received into the spaces provided,
	    and select "Login".
	    <DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="90%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>		If you ever forget your password, you can come back to this page, enter your
		"E-mail address", then select the "E-mail me a password" button to have your password
		mailed to you again so that you can login.
	      </P
></TD
></TR
></TABLE
></DIV
>
	    <DIV
CLASS="CAUTION"
><P
></P
><TABLE
CLASS="CAUTION"
WIDTH="90%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/caution.gif"
HSPACE="5"
ALT="Caution"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>		Many modern browsers include an "Auto-Complete" or "Form Fill" feature to
		remember the user names and passwords you type in at many sites.  Unfortunately,
		sometimes they attempt to "guess" what you will put in as your password, and guess
		wrong.  If you notice a text box is already filled out, please overwrite the contents
		of the text box so you can be sure to input the correct information.
	      </P
></TD
></TR
></TABLE
></DIV
>
	  </P
></LI
></OL
><P
>	Congratulations!  If you followed these directions, you now are the
	proud owner of a user account on landfill.tequilarista.org (Landfill) or
	your local Bugzilla install.  You should now see in your browser a
	page called the "Bugzilla Query Page".  It may look daunting, but
	with this Guide to walk you through it, you will master it in no time.
      </P
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="QUERY"
>2.3.2. The Bugzilla Query Page</A
></H2
><P
>	The Bugzilla Query Page is the heart and soul of Bugzilla.  It is the master
	interface where you can find any bug report, comment, or patch currently in the Bugzilla
	system.  We'll go into how to create your own bug report later on.
      </P
><P
>	There are efforts underway to simplify query usage.  If you have a local installation
	of Bugzilla 2.12 or higher, you should have "quicksearch.html" available
	to use and simplify your searches.  There is also, or shortly will be, a helper
	for the query interface, called "queryhelp.cgi".  Landfill tends to run the latest code,
	so these two utilities should be available there for your perusal.
      </P
><P
>	At this point, please visit the main Bugzilla site,
	<A
HREF="http://bugzilla.mozilla.org/query.cgi"
TARGET="_top"
>	bugzilla.mozilla.org</A
>, to see a more fleshed-out query page.
      </P
><P
>	The first thing you need to notice about the Bugzilla Query Page is that
	nearly every box you see on your screen has a hyperlink nearby, explaining what
	it is or what it does.  Near the upper-left-hand corner of your browser window
	you should see the word "Status" underlined.  Select it.
      </P
><P
>	Notice the page that popped up?  Every underlined word you see on your screen
	is a hyperlink that will take you to context-sensitive help.
	Click around for a while, and learn what everything here does.  To return
	to the query interface after pulling up a help page, use the "Back" button in
	your browser.
      </P
><P
>	I'm sure that after checking out the online help, you are now an Expert
	on the Bugzilla Query Page.  If, however, you feel you haven't mastered it yet,
	let me walk you through making a few successful queries to find out what there
	are in the Bugzilla bug-tracking system itself.
      </P
><P
></P
><OL
TYPE="1"
><LI
><P
>	    Ensure you are back on the "Bugzilla Query Page"
	    Do nothing in the boxes marked "Status", "Resolution", "Platform", "OpSys",
	    "Priority", or "Severity".  The default query for "Status" is to find all bugs that
	    are NEW, ASSIGNED, or REOPENED, which is what we want.  If you don't select anything
	    in the other 5 scrollboxes there, then you are saying that "any of these are OK";
	    we're not locking ourselves into only finding bugs on the "DEC" Platform, or "Windows 95"
	    OpSys (Operating System).  You're smart, I think you have it figured out.
	  </P
><P
>	    Basically, selecting <EM
>anything</EM
> on the query page narrows your search
	    down.  Leaving stuff unselected, or text boxes unfilled, broadens your search!
	  </P
></LI
><LI
><P
>	    You see the box immediately below the top six boxes that contains an "Email" text box, 
	    with the words "matching as", a drop-down selection box, then some checkboxes with
	    "Assigned To" checked by default?  This allows you to filter your search down based upon
	    email address.  Let's put my email address in there, and see what happens.
	  </P
><P
>	    Type "barnboy@trilobyte.net" in the top Email text box.
	  </P
></LI
><LI
><P
>	    Let's narrow the search some more.  Scroll down until you find the box with the word
	    "Program" over the top of it.  This is where we can narrow our search down to only
	    specific products (software programs or product lines) in our Bugzilla database.
	    Please notice the box is a <EM
>scrollbox</EM
>.  Using the down arrow on the
	    scrollbox, scroll down until you can see an entry called "Webtools".  Select this entry.
	  </P
></LI
><LI
><P
>	    Did you notice that some of the boxes to the right changed when you selected "Webtools"?
	    Every Program (or Product) has different Versions, Components, and Target Milestones associated
	    with it.  A "Version" is the number of a software program.
	    <DIV
CLASS="EXAMPLE"
><A
NAME="AEN297"
></A
><P
><B
>Example 2-1. Some Famous Software Versions</B
></P
><DIV
CLASS="INFORMALEXAMPLE"
><A
NAME="AEN299"
></A
><P
></P
><P
>		  Do you remember the hype in 1995 when Microsoft Windows 95(r) was released?
		  It may have been several years
		  ago, but Microsoft(tm) spent over $300 Million advertising this new Version of their
		  software.  Three years later, they released Microsoft Windows 98(r),
		  another new version, to great fanfare, and then in 2000 quietly 
		  released Microsoft Windows ME(Millenium Edition)(r). 
		</P
><P
>		  Software "Versions" help a manufacturer differentiate
		  their current product from their
		  previous products.  Most do not identify their products
		  by the year they were released.
		  Instead, the "original" version of their software will
		  often be numbered "1.0", with
		  small bug-fix releases on subsequent tenths of a digit.  In most cases, it's not
		  a decimal number; for instance, often 1.9 is an <EM
>older</EM
> version
		  of the software than 1.11,
		  but is a <EM
>newer</EM
> version than 1.1.1.
		</P
><P
>		  In general, a "Version" in Bugzilla should refer to 
		  <EM
>released</EM
>
		  products, not products that have not yet been released 
		  to the public.  Forthcoming products
		  are what the Target Milestone field is for.
		</P
><P
></P
></DIV
></DIV
>
	  </P
><P
>	    A "Component" is a piece of a Product.
	    It may be a standalone program, or some other logical
	    division of a Product or Program. 
	    Normally, a Component has a single Owner, who is responsible
	    for overseeing efforts to improve that Component.
	    <DIV
CLASS="EXAMPLE"
><A
NAME="AEN307"
></A
><P
><B
>Example 2-2. Mozilla Webtools Components</B
></P
><DIV
CLASS="INFORMALEXAMPLE"
><A
NAME="AEN309"
></A
><P
></P
><P
>		  Mozilla's "Webtools" Product is composed of several pieces (Components):
		  <P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
><EM
>Bonsai</EM
>,
		      a tool to show recent changes to Mozilla</TD
></TR
><TR
><TD
><EM
>Bugzilla</EM
>,
		      a defect-tracking tool</TD
></TR
><TR
><TD
><EM
>Build</EM
>,
		      a tool to automatically compile source code
		      into machine-readable form</TD
></TR
><TR
><TD
><EM
>Despot</EM
>,
		      a program that controls access to the other Webtools</TD
></TR
><TR
><TD
><EM
>LXR</EM
>,
		      a utility that automatically marks up text files
		    to make them more readable</TD
></TR
><TR
><TD
><EM
>MozBot</EM
>,
		      a "robot" that announces changes to Mozilla in Chat</TD
></TR
><TR
><TD
><EM
>TestManager</EM
>,
		      a tool to help find bugs in Mozilla</TD
></TR
><TR
><TD
><EM
>Tinderbox</EM
>,
		      which displays reports from Build</TD
></TR
></TBODY
></TABLE
><P
></P
>
		</P
><P
>		  A different person is responsible for each of these Components.
		  Tara Hernandez keeps
		  the "Bugzilla" component up-to-date.
		</P
><P
></P
></DIV
></DIV
>
	  </P
><P
>	    A "Milestone", or "Target Milestone" is a often a planned future "Version" of a
	    product.  In many cases, though, Milestones simply represent significant dates for
	    a developer.  Having certain features in your Product is frequently
	    tied to revenue (money)
	    the developer will receive if the features work by the time she 
	    reaches the Target Milestone.
	    Target Milestones are a great tool to organize your time.
	    If someone will pay you $100,000 for
	    incorporating certain features by a certain date,
	    those features by that Milestone date become
	    a very high priority.  Milestones tend to be highly malleable creatures,
	    though, that appear
	    to be in reach but are out of reach by the time the important day arrives.
	  </P
><P
>	    The Bugzilla Project has set up Milestones for future 
	    Bugzilla versions 2.14, 2.16, 2.18, 3.0, etc.  However,
	    a Target Milestone can just as easily be a specific date,
	    code name, or weird alphanumeric
	    combination, like "M19".
	  </P
></LI
><LI
><P
>	    OK, now let's select the "Bugzilla" component from its scrollbox.
	  </P
></LI
><LI
><P
>	    Skip down the page a bit -- do you see the "submit query" button?
	    Select it, and let's run
	    this query!
	  </P
></LI
><LI
><P
>	    Congratulations!  You've completed your first Query, and have before you the Bug List
	    of the author of this Guide, Matthew P. Barnson (barnboy@trilobyte.net).  If I'm
	    doing well,
	    you'll have a cryptic "Zarro Boogs Found" message on your screen.  It is just
	    a happy hacker's way of saying "Zero Bugs Found".  However, I am fairly certain I will
	    always have some bugs assigned to me that aren't done yet,
	    so you won't often see that message!
	  </P
></LI
></OL
><P
>	I encourage you to click the bug numbers in the left-hand column and examine
	my bugs.  Also notice that if you click the underlined 
	links near the top of this page, they do
	not take you to context-sensitive help here,
	but instead sort the columns of bugs on the screen!
	When you need to sort your bugs by priority, severity,
	or the people they are assigned to, this
	is a tremendous timesaver.
      </P
><P
>	A couple more interesting things about the Bug List page:
	<P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
><EM
>Change Columns</EM
>:
	    by selecting this link, you can show all kinds
	    of information in the Bug List</TD
></TR
><TR
><TD
><EM
>Change several bugs at once</EM
>:
	    If you have sufficient rights to change all
	    the bugs shown in the Bug List, you can mass-modify them.
	    This is a big time-saver.</TD
></TR
><TR
><TD
><EM
>Send mail to bug owners</EM
>:
	    If you have many related bugs, you can request
	    an update from every person who owns the bugs in
	    the Bug List asking them the status.</TD
></TR
><TR
><TD
><EM
>Edit this query</EM
>:
	    If you didn't get exactly the results you were looking for,
	    you can return to the Query page through this link and make
	    small revisions to the query you just made so
	    you get more accurate results.</TD
></TR
></TBODY
></TABLE
><P
></P
>
      </P
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	  There are many more options to the Bugzilla Query Page 
	  and the Bug List than I have shown you.
	  But this should be enough for you to learn to get around.
	  I encourage you to check out the
	  <A
HREF="http://www.mozilla.org/bugs/"
TARGET="_top"
>Bugzilla Home Page</A
>
	  to learn about the Anatomy
	  and Life Cycle of a Bug before continuing.
	</P
></TD
></TR
></TABLE
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="BUGREPORTS"
>2.3.3. Creating and Managing Bug Reports</A
></H2
><TABLE
BORDER="0"
WIDTH="100%"
CELLSPACING="0"
CELLPADDING="0"
CLASS="EPIGRAPH"
><TR
><TD
WIDTH="45%"
>&nbsp;</TD
><TD
WIDTH="45%"
ALIGN="LEFT"
VALIGN="TOP"
><I
><P
><I
>And all this time, I thought we were taking bugs <EM
>out</EM
>...</I
></P
></I
></TD
></TR
></TABLE
><DIV
CLASS="SECTION"
><HR><H3
CLASS="SECTION"
><A
NAME="BUG_WRITING"
>2.3.3.1. Writing a Great Bug Report</A
></H3
><P
>	  Before we plunge into writing your first bug report, I encourage you to read 
	  <A
HREF="http://www.mozilla.org/quality/bug-writing-guidelines.html"
TARGET="_top"
>Mozilla.org's Bug
	    Writing Guidelines</A
>.  While some of the advice is Mozilla-specific, the basic
	  principles of reporting Reproducible, Specific bugs, isolating the Product you are
	  using, the Version of the Product, the Component which failed, the Hardware Platform, and
	  Operating System you were using at the time of the failure go a long way toward ensuring accurate,
	  responsible fixes for the bug that bit you.
	</P
><P
>	  While you are at it, why not learn how to find previously reported bugs?  Mozilla.org
	  has published a great tutorial on finding duplicate bugs, available at
	  <A
HREF="http://www.mozilla.org/quality/help/beginning-duplicate-finding.html"
TARGET="_top"
>	    http://www.mozilla.org/quality/help/beginning-duplicate-finding.html</A
>.
	</P
><P
>	  I realize this was a lot to read.  However, understanding the mentality of writing
	  great bug reports will help us on the next part!
	</P
><P
></P
><OL
TYPE="1"
><LI
><P
>	      Go back to <A
HREF="http://landfill.tequilarista.org/bugzilla-tip/"
TARGET="_top"
>		http://landfill.tequilarista.org/bugzilla-tip/</A
>
	      in your browser.
	    </P
></LI
><LI
><P
>	      Select the 
	      <A
HREF="http://landfill.tequilarista.org/bugzilla-tip/enter_bug.cgi"
TARGET="_top"
>		Enter a new bug report</A
> link.
	    </P
></LI
><LI
><P
>	      Select a product.
	    </P
></LI
><LI
><P
>	      Now you should be at the "Enter Bug" form.
	      The "reporter" should have been automatically filled out
	      for you (or else Bugzilla prompted you to Log In again
	      -- you did keep the email with your username
	      and password, didn't you?).
	    </P
></LI
><LI
><P
>	      Select a Component in the scrollbox.
	    </P
></LI
><LI
><P
>	      Bugzilla should have made reasonable guesses, based upon your browser,
	      for the "Platform" and "OS" drop-down
	      boxes.  If those are wrong, change them -- if you're on an SGI box
	      running IRIX, we want to know!
	    </P
></LI
><LI
><P
>	      Fill in the "Assigned To" box with the email address you provided earlier. 
	      This way you don't end up sending copies of your bug to lots of other people,
	      since it's just a test bug.
	    </P
></LI
><LI
><P
>	      Leave the "CC" text box blank. 
	      Fill in the "URL" box with "http://www.mozilla.org".
	    </P
></LI
><LI
><P
>	      Enter "The Bugzilla Guide" in the Summary text box,
	      and place any comments you have on this
	      tutorial, or the Guide in general, into the Description box.
	    </P
></LI
></OL
><P
>	  Voila!  Select "Commit" and send in your bug report!
	  Next we'll look at resolving bugs.
	</P
></DIV
><DIV
CLASS="SECTION"
><HR><H3
CLASS="SECTION"
><A
NAME="BUG_MANAGE"
>2.3.3.2. Managing your Bug Reports</A
></H3
><P
>	  OK, you should have a link to the bug you just created near the top of your page.
	  It should say
	  "Bug XXXX posted", with a link to the right saying "Back to BUG# XXXX".
	  Select this link.
	</P
><P
></P
><OL
TYPE="1"
><LI
><P
>	      Scroll down a bit on the subsequent page,
	      until you see the "Resolve bug, changing resolution to (dropdown box).
	      Normally, you would
	      "Accept bug (change status to ASSIGNED)", fix it, and then resolve.
	      But in this case, we're
	      going to short-circuit the process because this wasn't a real bug.
	      Change the dropdown next to
	      "Resolve Bug" to "INVALID", make sure the radio button is
	      marked next to "Resolve Bug", then
	      click "Commit".
	    </P
></LI
><LI
><P
>	      Hey!  It said it couldn't take the change in a big red box!
	      That's right, you must specify
	      a Comment in order to make this change.  Select the "Back"
	      button in your browser, add a
	      Comment, then try Resolving the bug with INVALID status again.
	      This time it should work.
	    </P
></LI
></OL
><P
>	  You have now learned the basics of Bugzilla navigation,
	  entering a bug, and bug maintenance.
	  I encourage you to explore these features, and see what you can do with them!
	  We'll spend no more time on individual Bugs or Queries from this point on, so you are
	  on your own there.
	</P
><P
>	  But I'll give a few last hints!
	</P
><P
>	  There is a <A
HREF="http://bugzilla.mozilla.org/help.html"
TARGET="_top"
>CLUE</A
>
	  on the Query page
	  that will teach you more how to use the form.
	</P
><P
>	  If you click the hyperlink on the
	  <A
HREF="http://bugzilla.mozilla.org/describecomponents.cgi"
TARGET="_top"
>Component</A
>
	  box of the Query page, you will be presented a form that will describe what all
	  the components are.
	</P
><P
>	  Possibly the most powerful feature of the Query page is the 
	  <A
HREF="http://bugzilla.mozilla.org/booleanchart.html"
TARGET="_top"
>Boolean Chart</A
> section.
	  It's a bit confusing to use the first time, but can provide unparalleled
	  flexibility in your queries,
	  allowing you to build extremely powerful requests.
	</P
><P
>	  Finally, you can build some nifty 
	  <A
HREF="http://bugzilla.mozilla.org/reports.cgi"
TARGET="_top"
>Reports</A
>
	  using the "Bug Reports" link near the bottom of the query page, and also
	  available via the "Reports" link
	  at the footer of each page.
	</P
></DIV
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="INIT4ME"
>2.4. What's in it for me?</A
></H1
><TABLE
BORDER="0"
WIDTH="100%"
CELLSPACING="0"
CELLPADDING="0"
CLASS="EPIGRAPH"
><TR
><TD
WIDTH="45%"
>&nbsp;</TD
><TD
WIDTH="45%"
ALIGN="LEFT"
VALIGN="TOP"
><I
><P
><I
>Indiana, it feels like we walking on fortune cookies!</I
></P
><P
><I
>These ain't fortune cookies, kid...</I
></P
></I
></TD
></TR
></TABLE
><P
>      Customized User Preferences offer tremendous versatility to
      your individual Bugzilla experience.
      Let's plunge into what you can do!  The first step is to click
      the "Edit prefs" link at the footer of each page once you
      have logged in to
      <A
HREF="http://landfill.tequilarista.org/bugzilla-tip/query.cgi?GoAheadAndLogIn=1"
TARGET="_top"
>      Landfill</A
>.
    </P
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="ACCOUNTSETTINGS"
>2.4.1. Account Settings</A
></H2
><P
>	On this page, you can change your basic Account Settings,
	including your password and full name.
	For security reasons, in order to change anything on this page you
	must type your <EM
>current</EM
>
	password into the "Old Password" field. 
	If you wish to change your password, type the new password you
	want into the "New Password" field and again into the "Re-enter 
	new password" field to ensure
	you typed your new password correctly.  Select the "Submit" button and you're done!
      </P
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="EMAILSETTINGS"
>2.4.2. Email Settings</A
></H2
><DIV
CLASS="SECTION"
><H3
CLASS="SECTION"
><A
NAME="NOTIFICATION"
>2.4.2.1. Email Notification</A
></H3
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	    The email notification settings described below have been obsoleted in Bugzilla 2.12, and
	    this section will be replaced with a comprehensive description of the amazing array of 
	    new options at your disposal.  However, in the meantime, throw this chunk out the window
	    and go crazy with goofing around with different notification options.
	  </P
></TD
></TR
></TABLE
></DIV
><P
>	  Ahh, here you can reduce or increase the amount of email sent you from Bugzilla!
	  In the drop-down "Notify me of changes to", select one of
	  <P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
><EM
>All qualifying bugs</EM
>: sends you every change to every bug
	      where your name is somewhere on it, regardless of who changed it.</TD
></TR
><TR
><TD
><EM
>Only those bugs which I am listed in the CC line</EM
>: prevents
	      you from receiving mail for which you are the reporter,'
	      owner, or QA contact.  If you are on the CC
	      list, presumably someone had a <EM
>good</EM
>
	      reason for you to get the email.</TD
></TR
><TR
><TD
><EM
>All qulifying bugs except those which I change</EM
>:
	      This is the default, and
	      a sensible setting.  If someone else changes your bugs, you will get emailed,
	      but if you change bugs
	      yourself you will receive no notification of the change.</TD
></TR
></TBODY
></TABLE
><P
></P
>
	</P
></DIV
><DIV
CLASS="SECTION"
><HR><H3
CLASS="SECTION"
><A
NAME="NEWEMAILTECH"
>2.4.2.2. New Email Technology</A
></H3
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	    This option may not be available in all Bugzilla installations, depending upon
	    the preferences of the systems administrator responsible for the setup of your Bugzilla.
	    However, if you really want this functionality, ask her to "enable newemailtech
	    in Params"
	    and "make it the default for all new users", referring her to the Administration section
	    of this Guide.
	  </P
></TD
></TR
></TABLE
></DIV
><P
>	  Disregard the warnings about "experimental and bleeding edge"; the code to handle email
	  in a cleaner manner than that historically used for Bugzilla is
	  quite robust and well-tested now.
	</P
><P
>	  I recommend you enable the option, "Click here to sign up (and risk any bugs)".
	  Your email-box
	  will thank you for it.  The fundamental shift in "newemailtech" is away from standard UNIX
	  "diff" output, which is quite ugly, to a prettier, better laid-out email.
	</P
></DIV
><DIV
CLASS="SECTION"
><HR><H3
CLASS="SECTION"
><A
NAME="WATCHSETTINGS"
>2.4.2.3. "Watching" Users</A
></H3
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	    This option may not be available in all Bugzilla installations, depending upon
	    the preferences of the systems administrator responsible for the setup of your Bugzilla.
	    However, if you really want this functionality, ask her to "enable watchers in Params".
	  </P
></TD
></TR
></TABLE
></DIV
><P
>	  By entering user email names into the "Users to watch" text entry box, delineated by commas,
	  you can watch bugs of other users.  This powerful functionality enables seamless transitions
	  as developers change projects, managers wish to get in touch with the issues faced by their
	  direct reports, or users go on vacation.  If any of these three situations apply
	  to you, you will undoubtedly find this feature quite convenient.
	</P
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="FOOTERSETTINGS"
>2.4.3. Page Footer</A
></H2
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	  By default, this page is quite barren.  However, go explore the Query Page some more; you will
	  find that you can store numerous queries on the server, so if you regularly run a particular query
	  it is just a drop-down menu away.  On this page of Preferences, if you have many stored
	  queries you can elect to have them always one-click away!
	</P
></TD
></TR
></TABLE
></DIV
><P
>	If you have many stored queries on the server, here you will find individual drop-downs for each
	stored query.  Each drop-down gives you the option of that query appearing on the footer of every
	page in Bugzilla!  This gives you powerful one-click access to any complex searches you may set up,
	and is an excellent way to impress your boss...
      </P
><DIV
CLASS="TIP"
><P
></P
><TABLE
CLASS="TIP"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>By default, the "My Bugs" link appears at the bottom of each page.  However, this query
	gives you both the bugs you have reported, as well as those you are assigned.  One of the most
	common uses for this page is to remove the "My Bugs" link, replacing it with two other queries,
	commonly called "My Bug Reports" and "My Bugs" (but only referencing bugs assigned to you).  This
	allows you to distinguish those bugs you have reported from those you are assigned.  I commonly
	set up complex Boolean queries in the Query page and link them to my footer in this page.  When
	they are significantly complex, a one-click reference can save hours of work.</P
></TD
></TR
></TABLE
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="PERMISSIONSETTINGS"
>2.4.4. Permissions</A
></H2
><P
>	This is a purely informative page which outlines your current permissions on
	this installation of Bugzilla.  If you have permissions to grant certain permissions to
	other users, the "other users" link appears on this page as well as the footer.
	For more information regarding user administration, please consult the Administration
	section of this Guide.
      </P
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="USINGBZ-CONC"
>2.5. Using Bugzilla-Conclusion</A
></H1
><P
>      Thank you for reading through this portion of the Bugzilla Guide.  I anticipate
      it may not yet meet the needs of all readers.  If you have additional comments or
      corrections to make, please submit your contributions to the
      <A
HREF="mailto://mozilla-webtools@mozilla.org"
TARGET="_top"
>mozilla-webtools</A
>
      mailing list/newsgroup.  The mailing list is mirrored to the netscape.public.mozilla.webtools
      newsgroup, and the newsgroup is mirrored to mozilla-webtools@mozilla.org
    </P
></DIV
></DIV
><DIV
CLASS="CHAPTER"
><HR><H1
><A
NAME="INSTALLATION"
>Chapter 3. Installation</A
></H1
><P
>      These installation instructions are presented assuming you are
      installing on a UNIX or completely POSIX-compliant system.  If
      you are installing on Microsoft Windows or another oddball
      operating system, please consult the appropriate sections in
      this installation guide for notes on how to be successful.
    </P
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="ERRATA"
>3.1. ERRATA</A
></H1
><P
>Here are some miscellaneous notes about possible issues you
      main run into when you begin your Bugzilla installation.
      Reference platforms for Bugzilla installation are Redhat Linux
      7.2, Linux-Mandrake 8.0, and Solaris 8.</P
><P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>	If you are installing Bugzilla on S.u.S.e. Linux, or some
	other distributions with <SPAN
CLASS="QUOTE"
>"paranoid"</SPAN
> security
	options, it is possible that the checksetup.pl script may fail
	with the error: <SPAN
CLASS="ERRORNAME"
>cannot chdir(/var/spool/mqueue):
	  Permission denied</SPAN
> This is because your
	<TT
CLASS="FILENAME"
>/var/spool/mqueue</TT
> directory has a mode of
	<SPAN
CLASS="QUOTE"
>"drwx------"</SPAN
>.  Type <B
CLASS="COMMAND"
>chmod 755
	  <TT
CLASS="FILENAME"
>/var/spool/mqueue</TT
></B
> as root to
	fix this problem.
      </TD
></TR
><TR
><TD
>	Bugzilla may be installed on Macintosh OS X (10), which is a
	unix-based (BSD)  operating system. Everything required for
	Bugzilla on OS X will install cleanly, but the optional GD
	perl module which is used for bug charting requires some
	additional setup for installation. Please see the  Mac OS X
	installation section below for details
      </TD
></TR
><TR
><TD
>	Release Notes for Bugzilla 2.14 are available at
	<TT
CLASS="FILENAME"
>docs/rel_notes.txt</TT
> in your Bugzilla
	source distribution.
      </TD
></TR
><TR
><TD
>	  The preferred documentation for Bugzilla is available in
	docs/, with a variety of document types available.  Please
	refer to these documents when  installing, configuring, and
	maintaining your Bugzilla installation.
      </TD
></TR
></TBODY
></TABLE
><P
></P
><DIV
CLASS="WARNING"
><P
></P
><TABLE
CLASS="WARNING"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/warning.gif"
HSPACE="5"
ALT="Warning"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	Bugzilla is not a package where you can just plop it in a directory,
	twiddle a few things, and you're off.  Installing Bugzilla assumes you
	know your variant of UNIX or Microsoft Windows well, are familiar with the
	command line, and are comfortable compiling and installing a plethora
	of third-party utilities.  To install Bugzilla on Win32 requires
	fair Perl proficiency, and if you use a webserver other than Apache you
	should be intimately familiar with the security mechanisms and CGI
	environment thereof.
      </P
></TD
></TR
></TABLE
></DIV
><DIV
CLASS="WARNING"
><P
></P
><TABLE
CLASS="WARNING"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/warning.gif"
HSPACE="5"
ALT="Warning"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	Bugzilla has not undergone a complete security review. Security holes
	may exist in the code.  Great care should be taken both in the installation
	and usage of this software.  Carefully consider the implications of
	installing other network services with Bugzilla.
      </P
></TD
></TR
></TABLE
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="STEPBYSTEP"
>3.2. Step-by-step Install</A
></H1
><DIV
CLASS="SECTION"
><H2
CLASS="SECTION"
><A
NAME="AEN478"
>3.2.1. Introduction</A
></H2
><P
>	Installation of bugzilla is pretty straightforward, particularly if your
	machine already has MySQL and the MySQL-related perl packages installed.
	If those aren't installed yet, then that's the first order of business.  The
	other necessary ingredient is a web server set up to run cgi scripts.
	While using Apache for your webserver is not required, it is recommended.
      </P
><P
>	Bugzilla has been successfully installed under Solaris, Linux,
	and Win32. The peculiarities of installing on Win32 (Microsoft
	Windows) are not included in this section of the Guide; please
	check out the <A
HREF="#WIN32"
>Win32 Installation Notes</A
> for further advice
	on getting Bugzilla to work on Microsoft Windows.
      </P
><P
>	The Bugzilla Guide is contained in the "docs/" folder in your
	Bugzilla distribution.  It is available in plain text
	(docs/txt), HTML (docs/html), or SGML source (docs/sgml).
      </P
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="AEN484"
>3.2.2. Installing the Prerequisites</A
></H2
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>If you want to skip these manual installation steps for
	  the CPAN dependencies listed below, and are running the very
	  most recent version of Perl and MySQL (both the executables
	  and development libraries) on your system, check out
	  Bundle::Bugzilla in <A
HREF="#BUNDLEBUGZILLA"
>Using Bundle::Bugzilla instead of manually installing Perl modules</A
></P
></TD
></TR
></TABLE
></DIV
><P
>	The software packages necessary for the proper running of bugzilla are:
	<P
></P
><OL
TYPE="1"
><LI
><P
>	      MySQL database server and the mysql client (3.22.5 or greater)
	    </P
></LI
><LI
><P
>	      Perl (5.004 or greater, 5.6.1 is recommended if you wish
	      to use Bundle::Bugzilla)
	    </P
></LI
><LI
><P
>	      DBI Perl module
	    </P
></LI
><LI
><P
>	      Data::Dumper Perl module
	    </P
></LI
><LI
><P
>	      Bundle::Mysql Perl module collection
	    </P
></LI
><LI
><P
>	      TimeDate Perl module collection
	    </P
></LI
><LI
><P
>	      GD perl module (1.8.3) (optional, for bug charting)
	    </P
></LI
><LI
><P
>	      Chart::Base Perl module (0.99c) (optional, for bug charting)
	    </P
></LI
><LI
><P
>	      DB_File Perl module (optional, for bug charting)
	    </P
></LI
><LI
><P
>	      The web server of your choice.  Apache is recommended.
	    </P
></LI
><LI
><P
>	      MIME::Parser Perl module (optional, for contrib/bug_email.pl interface)
	    </P
></LI
></OL
>

	<DIV
CLASS="WARNING"
><P
></P
><TABLE
CLASS="WARNING"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/warning.gif"
HSPACE="5"
ALT="Warning"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	    It is a good idea, while installing Bugzilla, to ensure it
	    is not <EM
>accessible</EM
> by other machines
	    on the Internet. Your machine may be vulnerable to attacks
	    while you are installing. In other words, ensure there is
	    some kind of firewall between you and the rest of the
	    Internet.  Many installation steps require an active
	    Internet connection to complete, but you must take care to
	    ensure that at no point is your machine vulnerable to an
	    attack.
	  </P
></TD
></TR
></TABLE
></DIV
>
	
      </P
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="INSTALL-MYSQL"
>3.2.3. Installing MySQL Database</A
></H2
><P
>	Visit MySQL homepage at http://www.mysql.com/ and grab the
	latest stable release of the server.  Both binaries and source
	are available and which you get shouldn't matter.  Be aware
	that many of the binary versions of MySQL store their data
	files in /var which on many installations (particularly common
	with linux installations) is part of a smaller root partition.
	If you decide to build from sources you can easily set the
	dataDir as an option to configure.
      </P
><P
>	If you've installed from source or non-package (RPM, deb,
	etc.) binaries you'll want to make sure to add mysqld to your
	init scripts so the server daemon will come back up whenever
	your machine reboots. You also may want to edit those init
	scripts, to make sure that mysqld will accept large packets.
	By default, mysqld is set up to only accept packets up to 64K
	long.  This limits the size of attachments you may put on
	bugs.  If you add something like "-O max_allowed_packet=1M" to
	the command that starts mysqld (or safe_mysqld), then you will
	be able to have attachments up to about 1 megabyte.
      </P
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	  If you plan on running Bugzilla and MySQL on the same
	  machine, consider using the "--skip-networking" option in
	  the init script. This enhances security by preventing
	  network access to MySQL.
	</P
></TD
></TR
></TABLE
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="INSTALL-PERL"
>3.2.4. Perl (5.004 or greater)</A
></H2
><P
>	Any machine that doesn't have perl on it is a sad machine
	indeed.  Perl for *nix systems can be gotten in source form
	from http://www.perl.com.  Although Bugzilla runs with most
	post-5.004 versions of Perl, it's a good idea to be up to the
	very latest version if you can when running Bugzilla.  As of
	this writing, that is perl version 5.6.1.
      </P
><P
>	Perl is now a far cry from the the single compiler/interpreter
	binary it once was.  It includes a great many required modules
	and quite a few other support files.  If you're not up to or
	not inclined to build perl from source, you'll want to install
	it on your machine using some sort of packaging system (be it
	RPM, deb, or what have you) to ensure a sane install. In the
	subsequent sections you'll be installing quite a few perl
	modules; this can be quite ornery if your perl installation
	isn't up to snuff.
      </P
><DIV
CLASS="WARNING"
><P
></P
><TABLE
CLASS="WARNING"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/warning.gif"
HSPACE="5"
ALT="Warning"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>Many people complain that Perl modules will not install
	  for them.  Most times, the error messages complain that they
	  are missing a file in <SPAN
CLASS="QUOTE"
>"@INC"</SPAN
>.  Virtually every
	  time, this is due to permissions being set too restrictively
	  for you to compile Perl modules or not having the necessary
	  Perl development libraries installed on your system..
	  Consult your local UNIX systems administrator for help
	  solving these permissions issues; if you
	  <EM
>are</EM
> the local UNIX sysadmin, please
	  consult the newsgroup/mailing list for further assistance or
	  hire someone to help you out.
	</P
></TD
></TR
></TABLE
></DIV
><DIV
CLASS="TIP"
><A
NAME="BUNDLEBUGZILLA"
></A
><P
></P
><TABLE
CLASS="TIP"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	  You can skip the following Perl module installation steps by
	  installing "Bundle::Bugzilla" from CPAN, which includes
	  them. All Perl module installation steps require you have an
	  active Internet connection.  If you wish to use
	  Bundle::Bugzilla, however, you must be using the latest
	  version of Perl (at this writing, version 5.6.1)
	</P
><P
>	  <TT
CLASS="COMPUTEROUTPUT"
> <TT
CLASS="PROMPT"
>bash#</TT
> <B
CLASS="COMMAND"
>perl -MCPAN
	      -e 'install "Bundle::Bugzilla"'</B
>
	  </TT
>
	</P
><P
>	  Bundle::Bugzilla doesn't include GD, Chart::Base, or
	  MIME::Parser, which are not essential to a basic Bugzilla
	  install.  If installing this bundle fails, you should
	  install each module individually to isolate the problem.
	</P
></TD
></TR
></TABLE
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="AEN537"
>3.2.5. DBI Perl Module</A
></H2
><P
>	The DBI module is a generic Perl module used by other database related
	Perl modules.  For our purposes it's required by the MySQL-related
	modules.  As long as your Perl installation was done correctly the
	DBI module should be a breeze.  It's a mixed Perl/C module, but Perl's
	MakeMaker system simplifies the C compilation greatly.
      </P
><P
>	Like almost all Perl modules DBI can be found on the Comprehensive Perl
	Archive Network (CPAN) at http://www.cpan.org.  The CPAN servers have a
	real tendency to bog down, so please use mirrors.  The current location
	at the time of this writing (02/17/99) can be found in Appendix A.
      </P
><P
>	Quality, general Perl module installation instructions can be found on
	the CPAN website, but the easy thing to do is to just use the CPAN shell
	which does all the hard work for you.
      </P
><P
>	To use the CPAN shell to install DBI:
	<DIV
CLASS="INFORMALEXAMPLE"
><A
NAME="AEN543"
></A
><P
></P
><P
>	    <TT
CLASS="COMPUTEROUTPUT"
>	      <TT
CLASS="PROMPT"
>bash#</TT
>
	      <B
CLASS="COMMAND"
>perl -MCPAN -e 'install "DBI"'</B
>
	    </TT
>
	    <DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>Replace "DBI" with the name of whichever module you wish
		to install, such as Data::Dumper, TimeDate, GD, etc.</P
></TD
></TR
></TABLE
></DIV
>
	  </P
><P
></P
></DIV
>
	To do it the hard way:
	<DIV
CLASS="INFORMALEXAMPLE"
><A
NAME="AEN550"
></A
><P
></P
><P
>	    Untar the module tarball -- it should create its own directory
	  </P
><P
>	    CD to the directory just created, and enter the following commands:
	    <P
></P
><OL
TYPE="1"
><LI
><P
>		  <TT
CLASS="COMPUTEROUTPUT"
>		    <TT
CLASS="PROMPT"
>bash#</TT
>
		    <B
CLASS="COMMAND"
>perl Makefile.PL</B
>
		  </TT
>
		</P
></LI
><LI
><P
>		  <TT
CLASS="COMPUTEROUTPUT"
>		    <TT
CLASS="PROMPT"
>bash#</TT
>
		    <B
CLASS="COMMAND"
>make</B
>
		  </TT
>
		</P
></LI
><LI
><P
>		  <TT
CLASS="COMPUTEROUTPUT"
>		    <TT
CLASS="PROMPT"
>bash#</TT
>
		    <B
CLASS="COMMAND"
>make test</B
>
		  </TT
>
		</P
></LI
><LI
><P
>		  <TT
CLASS="COMPUTEROUTPUT"
>		    <TT
CLASS="PROMPT"
>bash#</TT
>
		    <B
CLASS="COMMAND"
>make install</B
>
		  </TT
>
		</P
></LI
></OL
>
	    If everything went ok that should be all it takes.  For the vast
	    majority of perl modules this is all that's required.
	  </P
><P
></P
></DIV
>
      </P
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="AEN574"
>3.2.6. Data::Dumper Perl Module</A
></H2
><P
>	The Data::Dumper module provides data structure persistence for Perl
	(similar to Java's serialization).  It comes with later sub-releases of
	Perl 5.004, but a re-installation just to be sure it's available won't
	hurt anything.
      </P
><P
>	Data::Dumper is used by the MySQL-related Perl modules.  It can be
	found on CPAN (link in Appendix A) and can be installed by following
	the same four step make sequence used for the DBI module.
      </P
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="AEN578"
>3.2.7. MySQL related Perl Module Collection</A
></H2
><P
>	The Perl/MySQL interface requires a few mutually-dependent perl
	modules.  These modules are grouped together into the the
	Msql-Mysql-modules package.  This package can be found at CPAN.
	After the archive file has been downloaded it should
	be untarred.
      </P
><P
>	The MySQL modules are all built using one make file which is generated
	by running:
	<TT
CLASS="PROMPT"
>bash#</TT
>
	<B
CLASS="COMMAND"
>perl Makefile.pl</B
>
      </P
><P
>	The MakeMaker process will ask you a few questions about the desired
	compilation target and your MySQL installation.  For many of the questions
	the provided default will be adequate.
      </P
><P
>	When asked if your desired target is the MySQL or mSQL packages,
	select the MySQL related ones.  Later you will be asked if you wish
	to provide backwards compatibility with the older MySQL packages; you
	  should answer YES to this question. The default is NO.
	</P
><P
>	  A host of 'localhost' should be fine and a testing user of 'test' and
	  a null password should find itself with sufficient access to run tests
	  on the 'test' database which MySQL created upon installation.  If 'make
	  test' and 'make install' go through without errors you should be ready
	  to go as far as database connectivity is concerned.
	</P
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="AEN587"
>3.2.8. TimeDate Perl Module Collection</A
></H2
><P
>	  Many of the more common date/time/calendar related Perl modules have
	  been grouped into a bundle similar to the MySQL modules bundle. This
	  bundle is stored on the CPAN under the name TimeDate.  A link 
	  link may be found in Appendix B, Software Download Links.
	  The component module we're
	  most interested in is the Date::Format module, but installing all of them
	  is probably a good idea anyway.  The standard Perl module installation
	  instructions should work perfectly for this simple package.
	</P
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="AEN590"
>3.2.9. GD Perl Module (1.8.3)</A
></H2
><P
>	  The GD library was written by Thomas Boutell a long while ago to
	  programatically generate images in C.  Since then it's become almost a
	  defacto standard for programatic image construction.  The Perl bindings
	  to it found in the GD library are used on a million web pages to generate
	  graphs on the fly.  That's what bugzilla will be using it for so you'd
	  better install it if you want any of the graphing to work.
	</P
><P
>	  Actually bugzilla uses the Graph module which relies on GD itself,
	  but isn't that always the way with OOP.  At any rate, you can find the
	  GD library on CPAN (link in Appendix B, Software Download Links).  
	</P
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	    The Perl GD library requires some other libraries that may or may not be
	    installed on your system, including "libpng" and "libgd".  The full requirements
	    are listed in the Perl GD library README.  Just realize that if compiling GD fails,
	    it's probably because you're missing a required library.
	  </P
></TD
></TR
></TABLE
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="AEN596"
>3.2.10. Chart::Base Perl Module (0.99c)</A
></H2
><P
>	  The Chart module provides bugzilla with on-the-fly charting
	  abilities.  It can be installed in the usual fashion after it has been
	  fetched from CPAN where it is found as the Chart-x.x... tarball in a
	  directory to be listed in Appendix B, "Software Download Links".
	  Note that as with the GD perl
	  module, only the version listed above, or newer, will work.
	  Earlier
	  versions used GIF's, which are no longer supported by the latest
	  versions of GD.
	</P
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="AEN599"
>3.2.11. DB_File Perl Module</A
></H2
><P
>	  DB_File is a module which allows Perl programs to make use of the facilities provided by 
	  Berkeley DB version 1.x. This module is required by collectstats.pl which is used for 
	  bug charting. If you plan to make use of bug charting, you must install this module.
	</P
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="AEN602"
>3.2.12. HTTP Server</A
></H2
><P
>	  You have a freedom of choice here - Apache, Netscape or any other
	  server on UNIX would do.  You can easily run the web server on a different
	  machine than MySQL, but need to adjust the MySQL "bugs" user permissions
	  accordingly.
	</P
><P
>	  You'll want to make sure that your web server will run any file
	  with the .cgi extension as a cgi and not just display it.  If you're using
	  apache that means uncommenting the following line in the srm.conf file:
	  <TT
CLASS="COMPUTEROUTPUT"
>AddHandler cgi-script .cgi</TT
>
	</P
><P
>	  With apache you'll also want to make sure that within the access.conf
	  file the line:
	  <TT
CLASS="COMPUTEROUTPUT"
>	    Options ExecCGI
	  </TT
>
	  is in the stanza that covers the directories you intend to put the bugzilla
	  .html and .cgi files into.
	</P
><P
>	  If you are using a newer version of Apache, both of the above lines will be
	  (or will need to be) in the httpd.conf file, rather than srm.conf or
	  access.conf.
	</P
><DIV
CLASS="WARNING"
><P
></P
><TABLE
CLASS="WARNING"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/warning.gif"
HSPACE="5"
ALT="Warning"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	    There are two critical directories and a file that should not be a served by
	    the HTTP server. These are the <SPAN
CLASS="QUOTE"
>"data"</SPAN
> and <SPAN
CLASS="QUOTE"
>"shadow"</SPAN
> 
	    directories and the
	    <SPAN
CLASS="QUOTE"
>"localconfig"</SPAN
> file. You should configure your HTTP server to not serve
	    content from these files. Failure to do so will expose critical passwords
	  and other data. Please see <A
HREF="#HTACCESS"
>.htaccess files and security</A
> for details.
	  </P
></TD
></TR
></TABLE
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="AEN616"
>3.2.13. Installing the Bugzilla Files</A
></H2
><P
>	  You should untar the Bugzilla files into a directory that you're
	  willing to make writable by the default web server user (probably
	  <SPAN
CLASS="QUOTE"
>"nobody"</SPAN
>).  You may decide to put the files off of the main web space
	  for your web server or perhaps off of /usr/local with a symbolic link
	  in the web space that points to the bugzilla directory.  At any rate,
	  just dump all the files in the same place (optionally omitting the CVS
	  directories if they were accidentally tarred up with the rest of Bugzilla)
	  and make sure you can access the files in that directory through your
	  web server.
	</P
><DIV
CLASS="TIP"
><P
></P
><TABLE
CLASS="TIP"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	    If you symlink the bugzilla directory into your Apache's
	    HTML heirarchy, you may receive "Forbidden" errors unless you
	    add the "FollowSymLinks" directive to the &#60;Directory&#62; entry
	    for the HTML root.
	  </P
></TD
></TR
></TABLE
></DIV
><P
>	  Once all the files are in a web accessible directory, make that
	  directory writable by your webserver's user (which may require just
	  making it world writable).  This is a temporary step until you run
	  the post-install <SPAN
CLASS="QUOTE"
>"checksetup.pl"</SPAN
> script, which locks down your
	  installation.
	</P
><P
>	  Lastly, you'll need to set up a symbolic link to /usr/bonsaitools/bin/perl
	  for the correct location of your perl executable (probably /usr/bin/perl).
	  Otherwise you must hack all the .cgi files to change where they look
	  for perl.  To make future upgrades easier, you should use the symlink
	  approach.
	  <DIV
CLASS="EXAMPLE"
><A
NAME="AEN625"
></A
><P
><B
>Example 3-1. Setting up bonsaitools symlink</B
></P
><P
>	      Here's how you set up the Perl symlink on Linux to make Bugzilla work.
	      Your mileage may vary; if you are running on Solaris, you probably need to subsitute
	      <SPAN
CLASS="QUOTE"
>"/usr/local/bin/perl"</SPAN
> for <SPAN
CLASS="QUOTE"
>"/usr/bin/perl"</SPAN
> 
	      below; if on certain other UNIX systems,
	      Perl may live in weird places like <SPAN
CLASS="QUOTE"
>"/opt/perl"</SPAN
>.  As root, run these commands:
	      <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="PROGRAMLISTING"
>bash# mkdir /usr/bonsaitools
bash# mkdir /usr/bonsaitools/bin
bash# ln -s /usr/bin/perl /usr/bosaitools/bin/perl
	      </PRE
></FONT
></TD
></TR
></TABLE
>
	    </P
></DIV
>
	  <DIV
CLASS="TIP"
><P
></P
><TABLE
CLASS="TIP"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	      If you don't have root access to set this symlink up,
	    check out the
	    <A
HREF="#SETPERL"
>The setperl.csh Utility</A
>, listed in <A
HREF="#PATCHES"
>Useful Patches and Utilities for Bugzilla</A
>.
	    It will change the path to perl in all your Bugzilla files for you.
	    </P
></TD
></TR
></TABLE
></DIV
>
	</P
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="AEN636"
>3.2.14. Setting Up the MySQL Database</A
></H2
><P
>	  After you've gotten all the software installed and working you're ready
	  to start preparing the database for its life as a the back end to a high
	  quality bug tracker.
	</P
><P
>	  First, you'll want to fix MySQL permissions to allow access from
	  Bugzilla.  For the purpose of this Installation section, the Bugzilla username
	  will be "bugs", and will have minimal permissions.

	<DIV
CLASS="WARNING"
><P
></P
><TABLE
CLASS="WARNING"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/warning.gif"
HSPACE="5"
ALT="Warning"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	    Bugzilla has not undergone a thorough security audit. It
	    may be possible for a system cracker to somehow trick
	    Bugzilla into executing a command such as <B
CLASS="COMMAND"
>DROP
	      DATABASE mysql</B
>.
	  </P
><P
>That would be bad.</P
></TD
></TR
></TABLE
></DIV
>
	</P
><P
>	  Give the MySQL root user a password.  MySQL passwords are
	  limited to 16 characters.
	  <P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>	      <TT
CLASS="COMPUTEROUTPUT"
>		<TT
CLASS="PROMPT"
>bash#</TT
>
		<B
CLASS="COMMAND"
>mysql -u root mysql</B
>
	      </TT
>
	    </TD
></TR
><TR
><TD
>	      <TT
CLASS="COMPUTEROUTPUT"
>		<TT
CLASS="PROMPT"
>mysql&#62;</TT
>
		<B
CLASS="COMMAND"
>		  UPDATE user SET Password=PASSWORD ('new_password')
		  WHERE user='root';
		</B
>
	      </TT
>
	    </TD
></TR
><TR
><TD
>	      <TT
CLASS="COMPUTEROUTPUT"
>		<TT
CLASS="PROMPT"
>mysql&#62;</TT
>
		<B
CLASS="COMMAND"
>FLUSH PRIVILEGES;</B
>
	      </TT
>
	    </TD
></TR
></TBODY
></TABLE
><P
></P
>
	  From this point on, if you need to access MySQL as the
	  MySQL root user, you will need to use "mysql -u root -p" and
	  enter your new_password.  Remember that MySQL user names have
	  nothing to do with Unix user names (login names).	  
	</P
><P
>	  Next, we create the "bugs" user, and grant sufficient
	  permissions for checksetup.pl, which we'll use later, to work
	  its magic.  This also restricts the "bugs" user to operations
	  within a database called "bugs", and only allows the account
	  to connect from "localhost".  Modify it to reflect your setup
	  if you will be connecting from another machine or as a different
	  user.
	</P
><P
>	  Remember to set bugs_password to some unique password.
	  <P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>	      <TT
CLASS="COMPUTEROUTPUT"
>		<TT
CLASS="PROMPT"
>mysql&#62;</TT
>
		<B
CLASS="COMMAND"
>GRANT SELECT,INSERT,UPDATE,DELETE,INDEX,
		  ALTER,CREATE,DROP,REFERENCES 
		  ON bugs.* TO bugs@localhost
		  IDENTIFIED BY 'bugs_password';</B
>
	      </TT
>
	    </TD
></TR
><TR
><TD
>	      <TT
CLASS="COMPUTEROUTPUT"
>		<TT
CLASS="PROMPT"
>		  mysql&#62;
		</TT
>
		<B
CLASS="COMMAND"
>		  FLUSH PRIVILEGES;
		</B
>
	      </TT
>
	    </TD
></TR
></TBODY
></TABLE
><P
></P
>
	</P
><P
>	  Next, run the magic checksetup.pl script.  (Many thanks to Holger
	  Schurig &#60;holgerschurig@nikocity.de&#62; for writing this script!)
	  It will make sure Bugzilla files and directories have reasonable
	  permissions, set up the "data" directory, and create all the MySQL
	  tables.
	  <P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>	      <TT
CLASS="COMPUTEROUTPUT"
>		<TT
CLASS="PROMPT"
>bash#</TT
>
		<B
CLASS="COMMAND"
>./checksetup.pl</B
>
	      </TT
>
	    </TD
></TR
></TBODY
></TABLE
><P
></P
>
	  The first time you run it, it will create a file called "localconfig".
	</P
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="AEN675"
>3.2.15. Tweaking "localconfig"</A
></H2
><P
>	  This file contains a variety of settings you may need to tweak including
	  how Bugzilla should connect to the MySQL database.
	</P
><P
>	  The connection settings include:
	  <P
></P
><OL
TYPE="1"
><LI
><P
>		server's host: just use "localhost" if the MySQL server is
                local
	      </P
></LI
><LI
><P
>		database name: "bugs" if you're following these directions
	      </P
></LI
><LI
><P
>		MySQL username: "bugs" if you're following these directions
	      </P
></LI
><LI
><P
>		Password for the "bugs" MySQL account above
	      </P
></LI
></OL
>
	</P
><P
>		You may also install .htaccess files that the Apache webserver will use 
	to restrict access to Bugzilla data files. See <A
HREF="#HTACCESS"
>.htaccess files and security</A
>.
	</P
><P
>	  Once you are happy with the settings, re-run checksetup.pl.  On this
	  second run, it will create the database and an administrator account
	  for which you will be prompted to provide information.
	</P
><P
>	  When logged into an administrator account once Bugzilla is running,
	  if you go to the query page (off of the bugzilla main menu), you'll
	  find an 'edit parameters' option that is filled with editable treats.
	</P
><P
>	  Should everything work, you should have a nearly empty copy of the bug
	  tracking setup.
	</P
><P
>	  The second time around, checksetup.pl will stall if it is on a
	  filesystem that does not fully support file locking via flock(), such as
	  NFS mounts.  This support is required for Bugzilla to operate safely with
	  multiple instances. If flock() is not fully supported, it will stall at:
	  <SPAN
CLASS="ERRORCODE"
>Now regenerating the shadow database for all bugs.</SPAN
>
	  <DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	      The second time you run checksetup.pl, you should become the
	      user your web server runs as, and that you ensure that you set the
	      "webservergroup" parameter in localconfig to match the web 
	      server's group
	      name, if any.  I believe, for the next release of Bugzilla,
	      this will
	      be fixed so that Bugzilla supports a "webserveruser" parameter
	      in localconfig
	      as well.
	      <DIV
CLASS="EXAMPLE"
><A
NAME="AEN697"
></A
><P
><B
>Example 3-2. Running checksetup.pl as the web user</B
></P
><P
>		  Assuming your web server runs as user "apache",
		  and Bugzilla is installed in
		  "/usr/local/bugzilla", here's one way to run checksetup.pl
		  as the web server user.
		  As root, for the <EM
>second run</EM
>
		  of checksetup.pl, do this:
		  <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="PROGRAMLISTING"
>bash# chown -R apache:apache /usr/local/bugzilla
bash# su - apache
bash# cd /usr/local/bugzilla
bash# ./checksetup.pl
		  </PRE
></FONT
></TD
></TR
></TABLE
>
		</P
></DIV
>
	    </P
></TD
></TR
></TABLE
></DIV
>
	</P
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	    The checksetup.pl script is designed so that you can run
	  it at any time without causing harm.  You should run it
	  after any upgrade to Bugzilla.
	  </P
></TD
></TR
></TABLE
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="AEN704"
>3.2.16. Setting Up Maintainers Manually (Optional)</A
></H2
><P
>	  If you want to add someone else to every group by hand, you
	can do it by typing the appropriate MySQL commands.  Run
	'<TT
CLASS="COMPUTEROUTPUT"
> mysql -u root -p bugs</TT
>' You
	may need different parameters, depending on your security
	settings. Then:
	  <P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>	      <TT
CLASS="COMPUTEROUTPUT"
> <TT
CLASS="PROMPT"
>mysql&#62;</TT
> <B
CLASS="COMMAND"
>update
		profiles set groupset=0x7fffffffffffffff where
		login_name = 'XXX';</B
> </TT
>
	    </TD
></TR
></TBODY
></TABLE
><P
></P
> replacing XXX with the Bugzilla email address.
	</P
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="AEN713"
>3.2.17. The Whining Cron (Optional)</A
></H2
><P
>	By now you have a fully functional bugzilla, but what good
	are bugs if they're not annoying?  To help make those bugs
	more annoying you can set up bugzilla's automatic whining
	system.  This can be done by adding the following command as a
	daily crontab entry (for help on that see that crontab man
	page):
	<P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>	    <TT
CLASS="COMPUTEROUTPUT"
> <B
CLASS="COMMAND"
>cd
		&#60;your-bugzilla-directory&#62; ;
		./whineatnews.pl</B
> </TT
>
	  </TD
></TR
></TBODY
></TABLE
><P
></P
>
      </P
><DIV
CLASS="TIP"
><P
></P
><TABLE
CLASS="TIP"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	  Depending on your system, crontab may have several manpages.
	  The following command should  lead you to the most useful
	  page for this purpose: 
	  <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="PROGRAMLISTING"
> man 5 crontab
	  </PRE
></FONT
></TD
></TR
></TABLE
>
	</P
></TD
></TR
></TABLE
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="AEN723"
>3.2.18. Bug Graphs (Optional)</A
></H2
><P
>	As long as you installed the GD and Graph::Base Perl modules
	you might as well turn on the nifty bugzilla bug reporting
	graphs.
      </P
><P
>	Add a cron entry like this to run collectstats daily at 5
	after midnight:
	<P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>	    <TT
CLASS="COMPUTEROUTPUT"
> <TT
CLASS="PROMPT"
>bash#</TT
> <B
CLASS="COMMAND"
>crontab
		-e</B
> </TT
>
	  </TD
></TR
><TR
><TD
>	    <TT
CLASS="COMPUTEROUTPUT"
> 5 0 * * * cd
	      &#60;your-bugzilla-directory&#62; ; ./collectstats.pl
	    </TT
>
	  </TD
></TR
></TBODY
></TABLE
><P
></P
>
      </P
><P
>	After two days have passed you'll be able to view bug graphs
	from the Bug Reports page. 
      </P
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="AEN735"
>3.2.19. Securing MySQL</A
></H2
><P
>	If you followed the installation instructions for setting up
	your "bugs" and "root" user in MySQL, much of this should not
	apply to you.  If you are upgrading an existing installation
	of Bugzilla, you should pay close attention to this section.
      </P
><P
>	Most MySQL installs have "interesting" default security parameters:
	<P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>mysqld defaults to running as root</TD
></TR
><TR
><TD
>it defaults to allowing external network connections</TD
></TR
><TR
><TD
>it has a known port number, and is easy to detect</TD
></TR
><TR
><TD
>it defaults to no passwords whatsoever</TD
></TR
><TR
><TD
>it defaults to allowing "File_Priv"</TD
></TR
></TBODY
></TABLE
><P
></P
>
      </P
><P
>	This means anyone from anywhere on the internet can not only
	drop the database with one SQL command, and they can write as
	root to the system.
      </P
><P
>	To see your permissions do:
	<P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>	    <TT
CLASS="COMPUTEROUTPUT"
>	      <TT
CLASS="PROMPT"
>bash#</TT
>
	      <B
CLASS="COMMAND"
>mysql -u root -p</B
>
	    </TT
>
	  </TD
></TR
><TR
><TD
>	    <TT
CLASS="COMPUTEROUTPUT"
>	      <TT
CLASS="PROMPT"
>mysql&#62;</TT
>
	      <B
CLASS="COMMAND"
>use mysql;</B
>
	    </TT
>
	  </TD
></TR
><TR
><TD
>	    <TT
CLASS="COMPUTEROUTPUT"
>	      <TT
CLASS="PROMPT"
>mysql&#62;</TT
>
	      <B
CLASS="COMMAND"
>show tables;</B
>
	    </TT
>
	  </TD
></TR
><TR
><TD
>	    <TT
CLASS="COMPUTEROUTPUT"
>	      <TT
CLASS="PROMPT"
>mysql&#62;</TT
>
	      <B
CLASS="COMMAND"
>select * from user;</B
>
	    </TT
>
	  </TD
></TR
><TR
><TD
>	    <TT
CLASS="COMPUTEROUTPUT"
>	      <TT
CLASS="PROMPT"
>mysql&#62;</TT
>
	      <B
CLASS="COMMAND"
>select * from db;</B
>
	    </TT
>
	  </TD
></TR
></TBODY
></TABLE
><P
></P
>
      </P
><P
>	To fix the gaping holes:
	<P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>DELETE FROM user WHERE User='';</TD
></TR
><TR
><TD
>UPDATE user SET Password=PASSWORD('new_password') WHERE user='root';</TD
></TR
><TR
><TD
> FLUSH PRIVILEGES;</TD
></TR
></TBODY
></TABLE
><P
></P
>
      </P
><P
>	If you're not running "mit-pthreads" you can use:
	<P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>GRANT USAGE ON *.* TO bugs@localhost;</TD
></TR
><TR
><TD
>GRANT ALL ON bugs.* TO bugs@localhost;</TD
></TR
><TR
><TD
>REVOKE DROP ON bugs.* FROM bugs@localhost;</TD
></TR
><TR
><TD
>FLUSH PRIVILEGES;</TD
></TR
></TBODY
></TABLE
><P
></P
>
      </P
><P
>	With "mit-pthreads" you'll need to modify the "globals.pl" Mysql-&#62;Connect
	line to specify a specific host name instead of "localhost", and accept
	external connections:
	<P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>GRANT USAGE ON *.* TO bugs@bounce.hop.com;</TD
></TR
><TR
><TD
>GRANT ALL ON bugs.* TO bugs@bounce.hop.com;</TD
></TR
><TR
><TD
>REVOKE DROP ON bugs.* FROM bugs@bounce.hop.com;</TD
></TR
><TR
><TD
>FLUSH PRIVILEGES;</TD
></TR
></TBODY
></TABLE
><P
></P
>
      </P
><P
>	Use .htaccess files with the Apache webserver to secure your
	bugzilla install. See <A
HREF="#HTACCESS"
>.htaccess files and security</A
>
      </P
><P
>	Consider also:
	<P
></P
><OL
TYPE="1"
><LI
><P
>	      Turning off external networking with "--skip-networking",
	      unless you have "mit-pthreads", in which case you can't.
	      Without networking, MySQL connects with a Unix domain socket.
	    </P
></LI
><LI
><P
>	      using the --user= option to mysqld to run it as an unprivileged
	      user.
	    </P
></LI
><LI
><P
>	      starting MySQL in a chroot jail
	    </P
></LI
><LI
><P
>	      running the httpd in a "chrooted" jail
	    </P
></LI
><LI
><P
>	      making sure the MySQL passwords are different from the OS
	      passwords (MySQL "root" has nothing to do with system "root").
	    </P
></LI
><LI
><P
>	      running MySQL on a separate untrusted machine
	    </P
></LI
><LI
><P
>	      making backups ;-)
	    </P
></LI
></OL
>
      </P
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="OSX"
>3.3. Mac OS X Installation Notes</A
></H1
><P
>      There are a lot of common libraries and utilities out there
      that Apple did not include with Mac OS X, but which run
      perfectly well on it.  The GD library, which Bugzilla needs to
      do bug graphs, is one of these.
    </P
><P
>      The easiest way to get a lot of these is with a program called
      Fink, which is similar in nature to the CPAN installer, but
      installs common GNU utilities.  Fink is available from
      &#60;http://sourceforge.net/projects/fink/&#62;.
    </P
><P
>      Follow the instructions for setting up Fink.  Once it's
      installed, you'll want to run the following as root:
      <B
CLASS="COMMAND"
>fink install gd</B
>
    </P
><P
>      It will prompt you for a number of dependencies, type 'y' and
      hit enter to install all of the dependencies.  Then watch it
      work.
    </P
><P
>      To prevent creating conflicts with the software that Apple
      installs by default, Fink creates its own directory tree at
      /sw where it installs most of the software that it installs.
      This means your libraries and headers for libgd will be at
      /sw/lib and /sw/include instead of /usr/lib and
      /usr/local/include.  Because of these changed locations for
      the libraries, the Perl GD module will not install directly
      via CPAN (it looks for the specific paths instead of getting
      them from your environment).  But there's a way around that
      :-)
    </P
><P
>      Instead of typing <SPAN
CLASS="QUOTE"
>"install GD"</SPAN
> at the
      <TT
CLASS="PROMPT"
>cpan&#62;</TT
> prompt, type <B
CLASS="COMMAND"
>look
	GD</B
>.  This should go through the motions of
      downloading the latest version of the GD module, then it will
      open a shell and drop you into the build directory. Apply the
      following patch to the Makefile.PL file (save the patch into a
      file  and use the command <B
CLASS="COMMAND"
>patch &#60;
	patchfile</B
>:
    </P
><P
>      <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="PROGRAMLISTING"
>	
--- GD-1.33/Makefile.PL Fri Aug  4 16:59:22 2000
+++ GD-1.33-darwin/Makefile.PL  Tue Jun 26 01:29:32 2001
@@ -3,8 +3,8 @@
 warn "NOTICE: This module requires libgd 1.8.3 or higher (shared library version 4.X).\n";
 
 # =====&#62; PATHS: CHECK AND ADJUST &#60;=====
-my @INC     = qw(-I/usr/local/include -I/usr/local/include/gd); 
-my @LIBPATH = qw(-L/usr/lib/X11 -L/usr/X11R6/lib -L/usr/X11/lib -L/usr/local/lib );
+my @INC     = qw(-I/sw/include -I/sw/include/gd -I/usr/local/include -I/usr/local/include/gd);
+my @LIBPATH = qw(-L/usr/lib/X11 -L/usr/X11R6/lib -L/usr/X11/lib -L/sw/lib -L/usr/local/lib);
 my @LIBS    = qw(-lgd -lpng -lz);
 
 # FEATURE FLAGS
@@ -23,7 +23,7 @@
 
 push @LIBS,'-lttf' if $TTF;
 push @LIBS,'-ljpeg' if $JPEG;
-push @LIBS, '-lm' unless $^O eq 'MSWin32';
+push @LIBS, '-lm' unless ($^O =~ /^MSWin32|darwin$/);
 
 # FreeBSD 3.3 with libgd built from ports croaks if -lXpm is specified 
 if ($^O ne 'freebsd' &#38;&#38; $^O ne 'MSWin32') {

 
      </PRE
></FONT
></TD
></TR
></TABLE
>
    </P
><P
>      Then, run these commands to finish the installation of the perl module:
      <P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
><B
CLASS="COMMAND"
>perl Makefile.PL</B
></TD
></TR
><TR
><TD
><B
CLASS="COMMAND"
>make</B
></TD
></TR
><TR
><TD
><B
CLASS="COMMAND"
>make test</B
></TD
></TR
><TR
><TD
><B
CLASS="COMMAND"
>make install</B
></TD
></TR
><TR
><TD
>And don't forget to run <B
CLASS="COMMAND"
>exit</B
> to get back to cpan.</TD
></TR
></TBODY
></TABLE
><P
></P
>
    </P
><P
>      Happy Hacking!
    </P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="BSDINSTALL"
>3.4. BSD Installation Notes</A
></H1
><P
>      For instructions on how to set up Bugzilla on FreeBSD, NetBSD, OpenBSD, BSDi, etc. please
      consult <A
HREF="#OSX"
>Section 3.3</A
>.
    </P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="GENINSTALL"
>3.5. Installation General Notes</A
></H1
><DIV
CLASS="SECTION"
><H2
CLASS="SECTION"
><A
NAME="AEN837"
>3.5.1. Modifying Your Running System</A
></H2
><P
>	Bugzilla optimizes database lookups by storing all relatively static
	information in the versioncache file, located in the data/ subdirectory
	under your installation directory.
      </P
><P
>	If you make a change to the structural data in your database
	(the versions table for example), or to the
	<SPAN
CLASS="QUOTE"
>"constants"</SPAN
> encoded in defparams.pl, you will
	need to remove the cached content from the data directory
	(by doing a <SPAN
CLASS="QUOTE"
>"rm data/versioncache"</SPAN
>), or your
	changes won't show up.
      </P
><P
>	That file gets automatically regenerated whenever it's more than an
	hour old, so Bugzilla will eventually notice your changes by itself, but
	generally you want it to notice right away, so that you can test things.
      </P
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="AEN844"
>3.5.2. Upgrading From Previous Versions</A
></H2
><P
>	The developers of Bugzilla are constantly adding new tables, columns and
	fields.  You'll get SQL errors if you just update the code.  The strategy
	to update is to simply always run the checksetup.pl script whenever
	you upgrade your installation of Bugzilla.  If you want to see what has
	changed, you can read the comments in that file, starting from the end.
      </P
><P
>	If you are running Bugzilla version 2.8 or lower, and wish to upgrade to
	the latest version, please consult the file, "UPGRADING-pre-2.8" in the
	Bugzilla root directory after untarring the archive.
      </P
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="HTACCESS"
>3.5.3. <TT
CLASS="FILENAME"
>.htaccess</TT
> files and security</A
></H2
><P
>	To enhance the security of your Bugzilla installation,
	Bugzilla  will generate
	<I
CLASS="GLOSSTERM"
><TT
CLASS="FILENAME"
>.htaccess</TT
></I
> files
	which the Apache webserver can use to restrict  access to
	the bugzilla data files. The checksetup script  will
	generate the <TT
CLASS="FILENAME"
>.htaccess</TT
> files.
	
	<DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	    If you are using an alternate provider of
	    <SPAN
CLASS="PRODUCTNAME"
>webdot</SPAN
> services for graphing
	    (as described when viewing
	    <TT
CLASS="FILENAME"
>editparams.cgi</TT
> in your web
	    browser), you will need to change  the ip address in
	    <TT
CLASS="FILENAME"
>data/webdot/.htaccess</TT
> to the ip
	    address of the webdot server that  you are using. 
	  </P
></TD
></TR
></TABLE
></DIV
>
	
      </P
><P
>	If you are using Internet Information Server or other web
	server which does not observe <TT
CLASS="FILENAME"
>.htaccess</TT
>
	conventions, you can disable their creation by editing
	<TT
CLASS="FILENAME"
>localconfig</TT
> and setting the
	<TT
CLASS="VARNAME"
>$create_htaccess</TT
> variable to
	<TT
CLASS="PARAMETER"
><I
>0</I
></TT
>.
      </P
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="AEN865"
>3.5.4. UNIX Installation Instructions History</A
></H2
><P
>	This document was originally adapted from the Bonsai installation
	instructions by Terry Weissman &#60;terry@mozilla.org&#62;.
      </P
><P
>	The February 25, 1999 re-write of this page was done by Ry4an Brase
	&#60;ry4an@ry4an.org&#62;, with some edits by Terry Weissman, Bryce Nesbitt,
	Martin Pool, &#38; Dan Mosedale (But don't send bug reports to them;
	report them using bugzilla, at http://bugzilla.mozilla.org/enter_bug.cgi ,
	project Webtools, component Bugzilla).
      </P
><P
>	This document was heavily modified again Wednesday, March 07 2001 to
	reflect changes for Bugzilla 2.12 release by Matthew P. Barnson.  The
	securing MySQL section should be changed to become standard procedure
	for Bugzilla installations.
      </P
><P
>	Finally, the README in its entirety was marked up in SGML and included into
	the Guide on April 24, 2001 by Matt Barnson.  Since that time, it's undergone
	extensive modification as Bugzilla grew.
      </P
><P
>	Comments from people using this Guide for the first time are particularly welcome.
      </P
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="WIN32"
>3.6. Win32 Installation Notes</A
></H1
><P
>This section covers installation on Microsoft Windows 95,
      98, ME, NT, and 2000.  Bugzilla works fine on Win32 platforms,
      but please remember that the Bugzilla team and the author of the
      Guide neither endorse nor support installation on Microsoft
      Windows.  Bugzilla installs and runs <EM
>best</EM
>
      and <EM
>easiest</EM
> on UNIX-like operating systems,
      and that is the way it will stay for the foreseeable future. The
      Bugzilla team is considering supporting Win32 for the 2.16
      release and later.</P
><P
>The easiest way to install Bugzilla on Intel-archiecture
      machines is to install some variant of GNU/Linux, then follow
      the UNIX installation instructions in this Guide.  If you have
      any influence in the platform choice for running this system,
      please choose GNU/Linux instead of Microsoft Windows.</P
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="WININSTALL"
>3.6.1. Win32 Installation: Step-by-step</A
></H2
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	  You should be familiar with, and cross-reference, the rest
	  of the  
	  <A
HREF="#INSTALLATION"
>Chapter 3</A
> section while performing your
	  Win32 installation.
	</P
><P
>  Making Bugzilla work on Microsoft Windows is no
	  picnic.  Support for Win32 has improved dramatically in the
	  last few releases, but, if you choose to proceed, you should
	  be a <EM
>very</EM
> skilled Windows Systems
	  Administrator with both strong troubleshooting abilities and
	  a high tolerance for pain. Bugzilla on NT requires hacking
	  source code and implementing some advanced utilities.  What
	  follows is the recommended installation procedure for Win32;
	  additional suggestions are provided in <A
HREF="#FAQ"
>The Bugzilla FAQ</A
>.
	</P
></TD
></TR
></TABLE
></DIV
><DIV
CLASS="PROCEDURE"
><OL
TYPE="1"
><LI
><P
>	    Install <A
HREF="http://www.apache.org/"
TARGET="_top"
>Apache Web Server</A
>
	    for Windows.
	  </P
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	      You may also use Internet Information Server or Personal Web
	      Server for this purpose.  However, setup is slightly more
	      difficult.  If ActivePerl doesn't seem to handle your file
	      associations correctly (for .cgi and .pl files), please
	      consult <A
HREF="#FAQ"
>The Bugzilla FAQ</A
>.
	    </P
><P
>	      If you are going to use IIS, if on Windows NT you must
	      be updated to at least Service Pack 4.  Windows 2000
	      ships with a sufficient version of IIS.
	    </P
></TD
></TR
></TABLE
></DIV
></LI
><LI
><P
>	    Install <A
HREF="http://www.activestate.com/"
TARGET="_top"
>ActivePerl</A
> for Windows.  Check <A
HREF="http://aspn.activestate.com/ASPN/Downloads/ActivePerl/"
TARGET="_top"
>http://aspn.activestate.com/ASPN/Downloads/ActivePerl</A
> for a current compiled binary.
	  </P
><P
>	    Please also check the following links to fully understand the status
	    of ActivePerl on Win32:
	    <A
HREF="http://language.perl.com/newdocs/pod/perlport.html"
TARGET="_top"
>	      Perl Porting</A
>, and
	    <A
HREF="http://ftp.univie.ac.at/packages/perl/ports/nt/FAQ/perlwin32faq5.html"
TARGET="_top"
>	      Perl on Win32 FAQ</A
>
	  </P
></LI
><LI
><P
>	    Use ppm from your perl\bin directory to install the following packs: DBI,
	    DBD-Mysql, TimeDate, Chart, Date-Calc, Date-Manip, and GD.  You may need
	    to extract them from .zip format using Winzip or other unzip program first.
	    These additional ppm modules can be downloaded from ActiveState.
	  </P
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	      You can find a list of modules at
	      <A
HREF="http://www.activestate.com/PPMPackages/zips/5xx-builds-only"
TARGET="_top"
>		http://www.activestate.com/PPMPackages/zips/5xx-builds-only/</A
>
	    </P
></TD
></TR
></TABLE
></DIV
><P
>	    The syntax for ppm is:
	    <TT
CLASS="COMPUTEROUTPUT"
>	      <TT
CLASS="PROMPT"
>C:&#62; </TT
><B
CLASS="COMMAND"
>ppm &#60;modulename&#62;</B
>
	    </TT
>
	  </P
><DIV
CLASS="EXAMPLE"
><A
NAME="AEN910"
></A
><P
><B
>Example 3-3. Installing ActivePerl ppd Modules on Microsoft Windows</B
></P
><P
><TT
CLASS="PROMPT"
>C:&#62;</TT
><B
CLASS="COMMAND"
>ppm
		<TT
CLASS="OPTION"
>DBD-Mysql</TT
></B
></P
><P
>Watch your capitalization!</P
></DIV
><P
>	    You can find ActiveState ppm modules at
	    <A
HREF="http://www.activestate.com/PPMPackages/5.6plus/"
TARGET="_top"
>	      http://www.activestate.com/PPMPackages/5.6plus</A
>
	  </P
></LI
><LI
><P
>	    Install MySQL for NT.
	    <DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>		You can download MySQL for Windows NT from <A
HREF="http://www.mysql.com/"
TARGET="_top"
>MySQL.com</A
>.  Some find it helpful to use the WinMySqlAdmin utility, included with the download, to set up the database.
	      </P
></TD
></TR
></TABLE
></DIV
>
	  </P
></LI
><LI
><P
>	    Setup MySQL
	  </P
><OL
CLASS="SUBSTEPS"
TYPE="a"
><LI
><P
>		<TT
CLASS="COMPUTEROUTPUT"
>		  <TT
CLASS="PROMPT"
>C:&#62; </TT
>
		  <B
CLASS="COMMAND"
>C:\mysql\bin\mysql -u root mysql</B
>
		</TT
>
	      </P
></LI
><LI
><P
>		<TT
CLASS="COMPUTEROUTPUT"
>		  <TT
CLASS="PROMPT"
>mysql&#62;</TT
>
		  <B
CLASS="COMMAND"
>DELETE FROM user WHERE Host='localhost' AND User='';</B
>
		</TT
>
	      </P
></LI
><LI
><P
>		<TT
CLASS="COMPUTEROUTPUT"
>		  <TT
CLASS="PROMPT"
>mysql&#62;</TT
>
		  <B
CLASS="COMMAND"
>UPDATE user SET Password=PASSWORD ('new_password')
		    WHERE user='root';</B
>
		</TT
>
	      </P
><P
><SPAN
CLASS="QUOTE"
>"new_password"</SPAN
>, above, indicates
		whatever password you wish to use for your
		<SPAN
CLASS="QUOTE"
>"root"</SPAN
> user.</P
></LI
><LI
><A
NAME="NTBUGS-PASSWORD"
></A
><P
>		<TT
CLASS="COMPUTEROUTPUT"
>		  <TT
CLASS="PROMPT"
>mysql&#62;</TT
>
		  <B
CLASS="COMMAND"
>GRANT SELECT, INSERT, UPDATE, DELETE,
		    INDEX, ALTER, CREATE, DROP, REFERENCES
		    ON bugs.* to bugs@localhost
		    IDENTIFIED BY 'bugs_password';</B
>
		</TT
>
	      </P
><P
><SPAN
CLASS="QUOTE"
>"bugs_password"</SPAN
>, above, indicates
		whatever password you wish to use for your
		<SPAN
CLASS="QUOTE"
>"bugs"</SPAN
> user.</P
></LI
><LI
><P
>		<TT
CLASS="COMPUTEROUTPUT"
>		  <TT
CLASS="PROMPT"
>mysql&#62;</TT
>
		  <B
CLASS="COMMAND"
>FLUSH PRIVILEGES;</B
>
		</TT
>
	      </P
></LI
><LI
><P
>		<TT
CLASS="COMPUTEROUTPUT"
>		  <TT
CLASS="PROMPT"
>mysql&#62;</TT
>
		  <B
CLASS="COMMAND"
>create database bugs;</B
>
		</TT
>
	      </P
></LI
><LI
><P
>		<TT
CLASS="COMPUTEROUTPUT"
>		  <TT
CLASS="PROMPT"
>mysql&#62;</TT
>
		  <B
CLASS="COMMAND"
>exit;</B
>
		</TT
>
	      </P
></LI
><LI
><P
>		<TT
CLASS="COMPUTEROUTPUT"
>		  <TT
CLASS="PROMPT"
>C:&#62;</TT
>
		  <B
CLASS="COMMAND"
>C:\mysql\bin\mysqladmin -u root -p reload</B
>
		</TT
>
	      </P
></LI
></OL
></LI
><LI
><P
>	    Edit <TT
CLASS="FILENAME"
>checksetup.pl</TT
> in your Bugzilla directory.  Change
	    this line:
	  </P
><P
>	    "my $webservergid = getgrnam($my_webservergroup); "
	  </P
><P
>	    to
	  </P
><P
>	    "my $webservergid = $my_webservergroup; "
	  </P
></LI
><LI
><P
>	    Run <TT
CLASS="FILENAME"
>checksetup.pl</TT
> from the Bugzilla directory.
	  </P
></LI
><LI
><P
>Edit <TT
CLASS="FILENAME"
>localconfig</TT
> to suit your
	    requirements.  Set <TT
CLASS="VARNAME"
>$db_pass</TT
> to your
	    <SPAN
CLASS="QUOTE"
>"bugs_password"</SPAN
> from <A
HREF="#NTBUGS-PASSWORD"
>step 5.d</A
>, and <TT
CLASS="VARNAME"
>$webservergroup</TT
> to <SPAN
CLASS="QUOTE"
>"8"</SPAN
>.</P
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>Not sure on the <SPAN
CLASS="QUOTE"
>"8"</SPAN
> for
	      <TT
CLASS="VARNAME"
>$webservergroup</TT
> above.  If it's
	      wrong, please send corrections.</P
></TD
></TR
></TABLE
></DIV
></LI
><LI
><P
>	    Edit <TT
CLASS="FILENAME"
>defparams.pl</TT
> to suit your
	    requirements.  Particularly, set
	    <TT
CLASS="VARNAME"
>DefParam("maintainer")</TT
> and
	    <TT
CLASS="VARNAME"
>DefParam("urlbase") to match your
	      install.</TT
>
	  </P
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>This is yet another step I'm not sure of, since the
	      maintainer of this documentation does not maintain
	      Bugzilla on NT.  If you can confirm or deny that this
	      step is required, please let me know.</P
></TD
></TR
></TABLE
></DIV
></LI
><LI
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	      There are several alternatives to Sendmail that will work on Win32.
	      The one mentioned here is a <EM
>suggestion</EM
>, not
	      a requirement.  Some other mail packages that can work include
	      <A
HREF="http://www.blat.net/"
TARGET="_top"
>BLAT</A
>,
	      <A
HREF="http://www.geocel.com/windmail/"
TARGET="_top"
>Windmail</A
>,
	      <A
HREF="http://www.dynamicstate.com/"
TARGET="_top"
>Mercury Sendmail</A
>,
	      and the CPAN Net::SMTP Perl module (available in .ppm).
	      Every option requires some hacking of the Perl scripts for Bugzilla
	      to make it work.  The option here simply requires the least.
	    </P
></TD
></TR
></TABLE
></DIV
><DIV
CLASS="PROCEDURE"
><OL
TYPE="1"
><LI
><P
>		Download NTsendmail, available from<A
HREF="http://www.ntsendmail.com/"
TARGET="_top"
> www.ntsendmail.com</A
>. You must have a "real" mail server which allows you to relay off it in your $ENV{"NTsendmail"} (which you should probably place in globals.pl)
	      </P
></LI
><LI
><P
>Put ntsendmail.pm into your .\perl\lib directory.</P
></LI
><LI
><P
>Add to globals.pl:</P
><TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="PROGRAMLISTING"
># these settings configure the NTsendmail process
use NTsendmail;
$ENV{"NTsendmail"}="your.smtpserver.box";
$ENV{"NTsendmail_debug"}=1;
$ENV{"NTsendmail_max_tries"}=5;
	      </PRE
></FONT
></TD
></TR
></TABLE
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>		  Some mention to also edit
		  <TT
CLASS="VARNAME"
>$db_pass</TT
> in
		  <TT
CLASS="FILENAME"
>globals.pl</TT
> to be your
		  <SPAN
CLASS="QUOTE"
>"bugs_password"</SPAN
>.  Although this may get
		  you around some problem authenticating to your
		  database, since globals.pl is not normally
		  restricted by <TT
CLASS="FILENAME"
>.htaccess</TT
>, your
		  database password is exposed to whoever uses your
		  web server.
		</P
></TD
></TR
></TABLE
></DIV
></LI
><LI
><P
>		Find and comment out all occurences of
		<SPAN
CLASS="QUOTE"
>"<B
CLASS="COMMAND"
>open(SENDMAIL</B
>"</SPAN
> in
		your Bugzilla directory.  Then replace them with:
		<TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="PROGRAMLISTING"
># new sendmail functionality
my $mail=new NTsendmail;
my $from="bugzilla\@your.machine.name.tld";
my $to=$login;
my $subject=$urlbase;
$mail-&#62;send($from,$to,$subject,$msg);
		</PRE
></FONT
></TD
></TR
></TABLE
>
	      </P
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>The code above needs testing as well to make sure it is correct.</P
></TD
></TR
></TABLE
></DIV
></LI
></OL
></DIV
></LI
><LI
><P
>	    Change all references in all files from
	    <TT
CLASS="FILENAME"
>processmail</TT
> to
	    <TT
CLASS="FILENAME"
>processmail.pl</TT
>, and
	    rename <TT
CLASS="FILENAME"
>processmail</TT
> to
	    <TT
CLASS="FILENAME"
>processmail.pl</TT
>.
	  </P
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	      Many think this may be a change we want to make for
	      main-tree Bugzilla.  It's painless for the UNIX folks,
	      and will make the Win32 people happier.
	    </P
></TD
></TR
></TABLE
></DIV
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	      Some people have suggested using the Net::SMTP Perl module instead of NTsendmail or the other options listed here.  You can change processmail.pl to make this work.
	    <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="PROGRAMLISTING"
>&#13;my $smtp = Net::SMTP-&#62;new('&#60;Name of your SMTP server&#62;');   #connect to SMTP server
$smtp-&#62;mail('&#60;your name&#62;@&#60;you smpt server&#62;');# use the sender's adress here
$smtp-&#62;to($tolist); # recipient's address
$smtp-&#62;data();  # Start the mail
$smtp-&#62;datasend($msg);
$smtp-&#62;dataend();   # Finish sending the mail
$smtp-&#62;quit;    # Close the SMTP connection
$logstr = "$logstr; mail sent to $tolist $cclist";
}&#13;</PRE
></FONT
></TD
></TR
></TABLE
>
here is a test mail program for Net::SMTP:
<TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="PROGRAMLISTING"
>&#13;use Net::SMTP;
 my $smtp = Net::SMTP-&#62;new('&#60;Name of your SMTP server', Timeout =&#62; 30, Debug
=&#62; 1, ); # connect to SMTP server
                 $smtp-&#62;auth;
                $smtp-&#62;mail('you@yourcompany.com');# use the sender's adress
here
                $smtp-&#62;to('someotherAddress@someotherdomain.com'); #
recipient's address
                $smtp-&#62;data();  # Start the mail
                $smtp-&#62;datasend('test');
                $smtp-&#62;dataend();   # Finish sending the mail
                $smtp-&#62;quit;    # Close the SMTP connection
exit;&#13;</PRE
></FONT
></TD
></TR
></TABLE
>
	    </P
></TD
></TR
></TABLE
></DIV
></LI
><LI
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	      This step is completely optional if you are using IIS or
	      another web server which only decides on an interpreter
	      based upon the file extension (.pl), rather than the
	      <SPAN
CLASS="QUOTE"
>"shebang"</SPAN
> line (#/usr/bonsaitools/bin/perl)
	    </P
></TD
></TR
></TABLE
></DIV
><P
>	    Modify the path to perl on the first line (#!) of all
	    files to point to your Perl installation, and add
	    <SPAN
CLASS="QUOTE"
>"perl"</SPAN
> to the beginning of all Perl system
	    calls that use a perl script as an argument.  This may
	    take you a while. There is a <SPAN
CLASS="QUOTE"
>"setperl.csh"</SPAN
>
	    utility to speed part of this procedure, available in the
	    <A
HREF="#PATCHES"
>Useful Patches and Utilities for Bugzilla</A
> section of The Bugzilla Guide.
	    However, it requires the Cygwin GNU-compatible environment
	    for Win32 be set up in order to work.  See <A
HREF="http://www.cygwin.com/"
TARGET="_top"
>http://www.cygwin.com/</A
> for details on obtaining Cygwin.
	  </P
></LI
><LI
><P
>	    Modify the invocation of all system() calls in all perl scripts in your Bugzilla directory.  For instance, change this line in processmail:
	    <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="PROGRAMLISTING"
>system ("./processmail.pl",@ARGLIST);
	    </PRE
></FONT
></TD
></TR
></TABLE
>
to
	    <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="PROGRAMLISTING"
>system ("perl processmail.pl",@ARGLIST);
	    </PRE
></FONT
></TD
></TR
></TABLE
>
	  </P
></LI
></OL
></DIV
><DIV
CLASS="TIP"
><P
></P
><TABLE
CLASS="TIP"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	  If you are using IIS 5.0 or higher, you must add cgi
	  relationships to Properties -&#62; Home directory (tab) -&#62;
	  Application Settings (section) -&#62; Configuration (button),
	  such as: <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="PROGRAMLISTING"
> 
.cgi to: &#60;perl install directory&#62;\perl.exe %s %s
.pl to: &#60;perl install directory&#62;\perl.exe %s %s
GET,HEAD,POST
	  </PRE
></FONT
></TD
></TR
></TABLE
> 
	  Change the path to Perl to match your
	  install, of course.
	</P
></TD
></TR
></TABLE
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="ADDLWINTIPS"
>3.6.2. Additional Windows Tips</A
></H2
><DIV
CLASS="TIP"
><P
></P
><TABLE
CLASS="TIP"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	  From Andrew Pearson:
	  <A
NAME="AEN1062"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>	      "You can make Bugzilla work with Personal Web Server for
	      Windows 98 and higher, as well as for IIS 4.0.  Microsoft has
	      information available at
	      <A
HREF=" http://support.microsoft.com/support/kb/articles/Q231/9/98.ASP"
TARGET="_top"
>		http://support.microsoft.com/support/kb/articles/Q231/9/98.ASP</A
>
	    </P
><P
>	      Basically you need to add two String Keys in the
	      registry at the following location:
	    </P
><P
>	      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W3SVC\Parameters\ScriptMap
	    </P
><P
>	      The keys should be called ".pl" and ".cgi", and both
	      should have a value something like:
	      <B
CLASS="COMMAND"
>c:/perl/bin/perl.exe "%s" "%s"</B
>
	    </P
><P
>	      The KB article only talks about .pl, but it goes into
	      more detail and provides a perl test script.
	    </P
></BLOCKQUOTE
>
	</P
></TD
></TR
></TABLE
></DIV
><DIV
CLASS="TIP"
><P
></P
><TABLE
CLASS="TIP"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>"Brian" had this to add, about upgrading to Bugzilla 2.12 from previous versions:</P
><A
NAME="AEN1072"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>	    Hi - I am updating bugzilla to 2.12 so I can tell you what I did (after I
	    deleted the current dir and copied the files in).
	  </P
><P
>	    In checksetup.pl, I did the following...
	  </P
><DIV
CLASS="PROCEDURE"
><OL
TYPE="1"
><LI
><TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="PROGRAMLISTING"
>my $webservergid = getgrnam($my_webservergroup);
	      </PRE
></FONT
></TD
></TR
></TABLE
><P
>to</P
><TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="PROGRAMLISTING"
>my $webservergid = 'Administrators'		
	      </PRE
></FONT
></TD
></TR
></TABLE
></LI
><LI
><P
>		I then ran checksetup.pl
	      </P
></LI
><LI
><P
>		I removed all the encrypt()
		<DIV
CLASS="EXAMPLE"
><A
NAME="AEN1084"
></A
><P
><B
>Example 3-4. Removing encrypt() for Windows NT installations</B
></P
><P
>		    Replace this:
		    <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="PROGRAMLISTING"
>SendSQL("SELECT encrypt(" . SqlQuote($enteredpwd) . ", " .
    SqlQuote(substr($realcryptpwd, 0, 2)) . ")");
my $enteredcryptpwd = FetchOneColumn();
		    </PRE
></FONT
></TD
></TR
></TABLE
>
		    with this:
		    <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="PROGRAMLISTING"
>my $enteredcryptpwd = $enteredpwd
		    </PRE
></FONT
></TD
></TR
></TABLE
>
		    in cgi.pl.
		  </P
></DIV
>
	      </P
></LI
><LI
><P
>		I renamed processmail to processmail.pl
	      </P
></LI
><LI
><P
>		I altered the sendmail statements to windmail:
		<TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="PROGRAMLISTING"
>  
open SENDMAIL, "|\"C:/General/Web/tools/Windmail 4.0 Beta/windmail\" -t &#62; mail.log";
		</PRE
></FONT
></TD
></TR
></TABLE
>
	      </P
><P
>		The quotes around the dir is for the spaces. mail.log is for the output
	      </P
></LI
></OL
></DIV
></BLOCKQUOTE
></TD
></TR
></TABLE
></DIV
><DIV
CLASS="TIP"
><P
></P
><TABLE
CLASS="TIP"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	  This was some late breaking information from Jan Evert.  Sorry for the lack of formatting.
	</P
><P
CLASS="LITERALLAYOUT"
>I'm&nbsp;busy&nbsp;installing&nbsp;bugzilla&nbsp;on&nbsp;a&nbsp;WinNT&nbsp;machine&nbsp;and&nbsp;I&nbsp;thought&nbsp;I'd&nbsp;notify&nbsp;you<br>
at&nbsp;this&nbsp;moment&nbsp;of&nbsp;the&nbsp;commments&nbsp;I&nbsp;have&nbsp;to&nbsp;section&nbsp;2.2.1&nbsp;of&nbsp;the&nbsp;bugzilla<br>
guide&nbsp;(at&nbsp;http://www.trilobyte.net/barnsons/html/).<br>
<br>
Step&nbsp;1:<br>
I've&nbsp;used&nbsp;apache,&nbsp;installation&nbsp;is&nbsp;really&nbsp;straightforward.<br>
After&nbsp;reading&nbsp;the&nbsp;Unix&nbsp;installation&nbsp;instructions,&nbsp;I&nbsp;found&nbsp;that&nbsp;it&nbsp;is<br>
necessary&nbsp;to&nbsp;add&nbsp;the&nbsp;ExecCGI&nbsp;option&nbsp;to&nbsp;the&nbsp;bugzilla&nbsp;directory.&nbsp;Also&nbsp;the<br>
'AddHandler'&nbsp;line&nbsp;for&nbsp;.cgi&nbsp;is&nbsp;by&nbsp;default&nbsp;commented&nbsp;out.<br>
<br>
Step&nbsp;3:&nbsp;although&nbsp;just&nbsp;a&nbsp;detail,&nbsp;'ppm&nbsp;install&nbsp;&#60;module%gt;'&nbsp;will&nbsp;also&nbsp;work<br>
(without&nbsp;.ppd).&nbsp;And,&nbsp;it&nbsp;can&nbsp;also&nbsp;download&nbsp;these&nbsp;automatically&nbsp;from<br>
ActiveState.<br>
<br>
Step&nbsp;4:&nbsp;although&nbsp;I&nbsp;have&nbsp;cygwin&nbsp;installed,&nbsp;it&nbsp;seems&nbsp;that&nbsp;it&nbsp;is&nbsp;not&nbsp;necessary.<br>
On&nbsp;my&nbsp;machine&nbsp;cygwin&nbsp;is&nbsp;not&nbsp;in&nbsp;the&nbsp;PATH&nbsp;and&nbsp;everything&nbsp;seems&nbsp;to&nbsp;work&nbsp;as<br>
expected.<br>
However,&nbsp;I've&nbsp;not&nbsp;used&nbsp;everything&nbsp;yet.<br>
<br>
Step&nbsp;6:&nbsp;the&nbsp;'bugs_password'&nbsp;given&nbsp;in&nbsp;SQL&nbsp;command&nbsp;d&nbsp;needs&nbsp;to&nbsp;be&nbsp;edited&nbsp;into<br>
localconfig&nbsp;later&nbsp;on&nbsp;(Step&nbsp;7)&nbsp;if&nbsp;the&nbsp;password&nbsp;is&nbsp;not&nbsp;empty.&nbsp;I've&nbsp;also&nbsp;edited<br>
it&nbsp;into&nbsp;globals.pl,&nbsp;but&nbsp;I'm&nbsp;not&nbsp;sure&nbsp;that&nbsp;is&nbsp;needed.&nbsp;In&nbsp;both&nbsp;places,&nbsp;the<br>
variable&nbsp;is&nbsp;named&nbsp;db_pass.<br>
<br>
Step&nbsp;8:&nbsp;all&nbsp;the&nbsp;sendmail&nbsp;replacements&nbsp;mentioned&nbsp;are&nbsp;not&nbsp;as&nbsp;simple&nbsp;as<br>
described&nbsp;there.&nbsp;Since&nbsp;I&nbsp;am&nbsp;not&nbsp;familiar&nbsp;(yet)&nbsp;with&nbsp;perl,&nbsp;I&nbsp;don't&nbsp;have&nbsp;any<br>
mail&nbsp;working&nbsp;yet.<br>
<br>
Step&nbsp;9:&nbsp;in&nbsp;globals.pl&nbsp;the&nbsp;encrypt()&nbsp;call&nbsp;can&nbsp;be&nbsp;replaced&nbsp;by&nbsp;just&nbsp;the<br>
unencrypted&nbsp;password.&nbsp;In&nbsp;CGI.pl,&nbsp;the&nbsp;complete&nbsp;SQL&nbsp;command&nbsp;can&nbsp;be&nbsp;removed.<br>
<br>
Step&nbsp;11:&nbsp;I've&nbsp;only&nbsp;changed&nbsp;the&nbsp;#!&nbsp;lines&nbsp;in&nbsp;*.cgi.&nbsp;I&nbsp;haven't&nbsp;noticed&nbsp;problems<br>
with&nbsp;the&nbsp;system()&nbsp;call&nbsp;yet.<br>
There&nbsp;seem&nbsp;to&nbsp;be&nbsp;only&nbsp;four&nbsp;system()&nbsp;called&nbsp;programs:&nbsp;processmail.pl&nbsp;(handled<br>
by&nbsp;step&nbsp;10),&nbsp;syncshadowdb&nbsp;(which&nbsp;should&nbsp;probably&nbsp;get&nbsp;the&nbsp;same&nbsp;treatment&nbsp;as<br>
processmail.pl),&nbsp;diff&nbsp;and&nbsp;mysqldump.&nbsp;The&nbsp;last&nbsp;one&nbsp;is&nbsp;only&nbsp;needed&nbsp;with&nbsp;the<br>
shadowdb&nbsp;feature&nbsp;(which&nbsp;I&nbsp;don't&nbsp;use).<br>
<br>
There&nbsp;seems&nbsp;to&nbsp;be&nbsp;one&nbsp;step&nbsp;missing:&nbsp;copying&nbsp;the&nbsp;bugzilla&nbsp;files&nbsp;somehwere<br>
that&nbsp;apache&nbsp;can&nbsp;serve&nbsp;them.<br>
<br>
Just&nbsp;noticed&nbsp;the&nbsp;updated&nbsp;guide...&nbsp;Brian's&nbsp;comment&nbsp;is&nbsp;new.&nbsp;His&nbsp;first&nbsp;comment<br>
will&nbsp;work,&nbsp;but&nbsp;opens&nbsp;up&nbsp;a&nbsp;huge&nbsp;security&nbsp;hole.<br>
	</P
></TD
></TR
></TABLE
></DIV
></DIV
></DIV
></DIV
><DIV
CLASS="CHAPTER"
><HR><H1
><A
NAME="ADMINISTRATION"
>Chapter 4. Administering Bugzilla</A
></H1
><FONT
COLOR="RED"
>    Or, I just got this cool thing installed.  Now what the heck do I
    do with it?
  </FONT
><P
>    So you followed the installation instructions to the letter, and
    just logged into bugzilla with your super-duper god account and
    you are sitting at the query screen. Yet, you have nothing to
    query. Your first act of business needs to be to setup the
    operating parameters for bugzilla.
  </P
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="POSTINSTALL-CHECK"
>4.1. Post-Installation Checklist</A
></H1
><P
>      After installation, follow the checklist below to ensure that
      you have a successful installation. If you do not see a
      recommended setting for a parameter, consider leaving it at the
      default while you perform your initial tests on your Bugzilla
      setup.
    </P
><DIV
CLASS="PROCEDURE"
><OL
TYPE="1"
><LI
><P
>	  Bring up "editparams.cgi" in your web browser.  For
	  instance, to edit parameters at mozilla.org, the URL would
	  be <A
HREF="http://bugzilla.mozilla.org/editparams.cgi"
TARGET="_top"
>	    http://bugzilla.mozilla.org/editparams.cgi</A
>, also
	  available under the "edit parameters" link on your query
	  page.
	</P
></LI
><LI
><P
>	  Set "maintainer" to <EM
>your</EM
> email address.
	  This allows Bugzilla's error messages to display your email
	  address and allow people to contact you for help.
	</P
></LI
><LI
><P
>	  Set "urlbase" to the URL reference for your Bugzilla
	  installation. If your bugzilla query page is at
	  http://www.foo.com/bugzilla/query.cgi, your url base is
	  http://www.foo.com/bugzilla/
	</P
></LI
><LI
><P
>	  Set "usebuggroups" to "on" <EM
>only</EM
> if you
	  need to restrict access to products. I suggest leaving this
	  parameter <EM
>off</EM
> while initially testing
	  your Bugzilla.
	</P
></LI
><LI
><P
>	  Set "usebuggroupsentry" to "on" if you want to restrict
	  access to products. Once again, if you are simply testing
	  your installation, I suggest against turning this parameter
	  on; the strict security checking may stop you from being
	  able to modify your new entries.
	</P
></LI
><LI
><P
>	  Set "shadowdb" to "bug_shadowdb" if you will be running a
	  *very* large installation of Bugzilla. The shadow database
	  enables many simultaneous users to read and write to the
	  database without interfering with one another.  
	  <DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	      Enabling "shadowdb" can adversely affect the stability
	      of your installation of Bugzilla. You may frequently
	      need to manually synchronize your databases, or schedule
	      nightly syncs via "cron"
	    </P
></TD
></TR
></TABLE
></DIV
> Once again, in testing you should avoid this option
	  -- use it if or when you <EM
>need</EM
> to use
	  it, and have repeatedly run into the problem it was designed
	  to solve -- very long wait times while attempting to commit
	  a change to the database.
        </P
><P
>	  If you use the "shadowdb" option, it is only natural that
	  you should turn the "queryagainstshadowdb" option "On" as
	  well.  Otherwise you are replicating data into a shadow
	  database for no reason!
	</P
></LI
><LI
><P
>	  If you have custom logos or HTML you must put in place to
	  fit within your site design guidelines, place the code in
	  the "headerhtml", "footerhtml", "errorhtml", "bannerhtml",
	  or "blurbhtml" text boxes.
	  <DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	      The "headerhtml" text box is the HTML printed out
	      <EM
>before</EM
> any other code on the page.
	      If you have a special banner, put the code for it in
	      "bannerhtml". You may want to leave these settings at
	      the defaults initially.
	    </P
></TD
></TR
></TABLE
></DIV
>
	</P
></LI
><LI
><P
>	  Add any text you wish to the "passwordmail" parameter box.
	  For instance, many people choose to use this box to give a
	  quick training blurb about how to use Bugzilla at your site.
        </P
></LI
><LI
><P
>	  Ensure "newemailtech" is "on". Your users will thank you.
	  This is the default in the post-2.12 world, and is only an
	  issue if you are upgrading.
	</P
></LI
><LI
><P
>	  Do you want to use the QA Contact ("useqacontact") and
	  status whiteboard ("usestatuswhiteboard") fields? These
	  fields are useful because they allow for more flexibility,
	  particularly when you have an existing Quality Assurance
	  and/or Release Engineering team,  but they may not be needed
	  for smaller installations.
	</P
></LI
><LI
><P
>	  Set "whinedays" to the amount of days you want to let bugs
	  go in the "New" or "Reopened" state before notifying people
	  they have untouched new bugs.  If you do not plan to use
	  this feature, simply do not set up the whining cron job
	  described in the installation instructions, or set this
	  value to "0".
	</P
></LI
><LI
><P
>	  Set the "commenton" options according to your site policy.
	  It is a wise idea to require comments when users resolve,
	  reassign, or reopen bugs.
	  <DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	      It is generally far better to require a developer
	      comment when resolving bugs than not. Few things are
	      more annoying to bug database users than having a
	      developer mark a bug "fixed" without any comment as to
	      what the fix was (or even that it was truly fixed!)
	    </P
></TD
></TR
></TABLE
></DIV
>
	</P
></LI
><LI
><P
>	  Set "supportwatchers" to "On".  This feature is helpful for
	  team leads to monitor progress in their respective areas,
	  and can offer many other benefits, such as allowing a
	  developer to pick up a former engineer's bugs without
	  requiring her to change all the information in the bug.
	</P
></LI
></OL
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="USERADMIN"
>4.2. User Administration</A
></H1
><P
>      User administration is one of the easiest parts of Bugzilla.
      Keeping it from getting out of hand, however, can become a
      challenge.
    </P
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="DEFAULTUSER"
>4.2.1. Creating the Default User</A
></H2
><P
>	When you first run checksetup.pl after installing Bugzilla, it
	will prompt you for the administrative username (email
	address) and password for this "super user". If for some
	reason you were to delete the "super user" account, re-running
	checksetup.pl will again prompt you for this username and
	password.
      </P
><DIV
CLASS="TIP"
><P
></P
><TABLE
CLASS="TIP"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>       If you wish to add more administrative users, you must use the
	  MySQL interface. Run "mysql" from the command line, and use
	  these commands ("mysql&#62;" denotes the  mysql prompt, not
	  something you should type in):
	  <B
CLASS="COMMAND"
><TT
CLASS="PROMPT"
>mysql&#62;</TT
> use bugs;</B
>
	  <B
CLASS="COMMAND"
><TT
CLASS="PROMPT"
>mysql&#62;</TT
> update profiles set
	    groupset=0x7ffffffffffffff where login_name = "(user's
	    login name)"; </B
>
	</P
></TD
></TR
></TABLE
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="MANAGEUSERS"
>4.2.2. Managing Other Users</A
></H2
><DIV
CLASS="SECTION"
><H3
CLASS="SECTION"
><A
NAME="LOGIN"
>4.2.2.1. Logging In</A
></H3
><P
></P
><OL
TYPE="1"
><LI
><P
>	      Open the index.html page for your Bugzilla installation
	      in your browser window.
	    </P
></LI
><LI
><P
>	      Click the "Query Existing Bug Reports" link.
	    </P
></LI
><LI
><P
>	      Click the "Log In" link at the foot of the page.
	    </P
></LI
><LI
><P
>	      Type your email address, and the password which was
	      emailed to you when you created your Bugzilla account,
	      into the spaces provided.
	    </P
></LI
></OL
><P
>Congratulations, you are logged in!</P
></DIV
><DIV
CLASS="SECTION"
><HR><H3
CLASS="SECTION"
><A
NAME="CREATENEWUSERS"
>4.2.2.2. Creating new users</A
></H3
><P
>	  Your users can create their own user accounts by clicking
	  the "New Account" link at the bottom of each page. However,
	  should you desire to create user accounts ahead of time,
	  here is how you do it.
	</P
><P
></P
><OL
TYPE="1"
><LI
><P
>	      After logging in, click the "Users" link at the footer
	      of the query page.
	    </P
></LI
><LI
><P
>	      To see a specific user, type a portion of their login
	      name in the box provided and click "submit". To see all
	      users, simply click the "submit" button. You must click
	      "submit" here to be able to add a new user.
	    </P
><DIV
CLASS="TIP"
><P
></P
><TABLE
CLASS="TIP"
WIDTH="90%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>		More functionality is available via the list on the
		right-hand side of the text entry box. You can match
		what you type as a case-insensitive substring (the
		default) of all users on your system, a case-sensitive
		regular expression (please see the "man regexp" manual
		page for details on regular expression syntax), or a
		<EM
>reverse</EM
> regular expression match,
		where every user name which does NOT match the regular
		expression is selected.
	      </P
></TD
></TR
></TABLE
></DIV
></LI
><LI
><P
>	      Click the "Add New User" link at the bottom of the user
	      list
	    </P
></LI
><LI
><P
>	      Fill out the form presented.  This page is
	      self-explanatory.  When done, click "submit".
	    </P
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="90%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>		Adding a user this way will <EM
>not</EM
>
		send an email informing them of their username and
		password. In general, it is preferable to log out and
		use the "New Account" button to create users, as it
		will pre-populate all the required fields and also
		notify  the user of her account name and password.
	      </P
></TD
></TR
></TABLE
></DIV
></LI
></OL
></DIV
><DIV
CLASS="SECTION"
><HR><H3
CLASS="SECTION"
><A
NAME="DISABLEUSERS"
>4.2.2.3. Disabling Users</A
></H3
><P
>	  I bet you noticed that big "Disabled Text" entry box
	  available from the "Add New User" screen, when you edit an
	  account? By entering any text in this box and selecting
	  "submit", you have prevented the user from using Bugzilla
	  via the web interface. Your explanation, written in this
	  text box, will be presented to the user the next time she
	  attempts to use the system.
	  <DIV
CLASS="WARNING"
><P
></P
><TABLE
CLASS="WARNING"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/warning.gif"
HSPACE="5"
ALT="Warning"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	      Don't disable your own administrative account, or you
	      will hate life!
	    </P
></TD
></TR
></TABLE
></DIV
>
	</P
></DIV
><DIV
CLASS="SECTION"
><HR><H3
CLASS="SECTION"
><A
NAME="MODIFYUSERS"
>4.2.2.4. Modifying Users</A
></H3
><P
>	  Here I will attempt to describe the function of each option
	  on the Edit User screen.
	</P
><P
></P
><UL
><LI
><P
>	      <EM
>Login Name</EM
>: This is generally the
	      user's email address. However, if you have edited your
	      system parameters, this may just be the user's login
	      name or some other identifier.
	      <DIV
CLASS="TIP"
><P
></P
><TABLE
CLASS="TIP"
WIDTH="90%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>		  For compatability reasons, you should probably stick
		  with email addresses as user login names.  It will
		  make your life easier.
		</P
></TD
></TR
></TABLE
></DIV
>
	    </P
></LI
><LI
><P
>	      <EM
>Real Name</EM
>: Duh!
	    </P
></LI
><LI
><P
>	      <EM
>Password</EM
>: You will only see
	      asterisks in versions of Bugzilla newer than 2.10 or
	      early 2.11.  You can change the user password here.
	    </P
></LI
><LI
><P
>	      <EM
>Email Notification</EM
>: You may choose
	      from one of three options:
	      <P
></P
><OL
TYPE="1"
><LI
><P
>		    All qualifying bugs except those which I change:
		    The user will be notified of any change to any bug
		    for which she is the reporter, assignee, QA
		    Contact, CC recipient, or "watcher".
		  </P
></LI
><LI
><P
>		    Only those bugs which I am listed on the CC line:
		    The user will not be notified of changes to bugs
		    where she is the assignee, reporter, or QA
		    Contact, but will receive them if she is on the CC
		    list.
		    <DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="90%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>			She will still receive whining cron emails if
			you set up the "whinemail" feature.
		      </P
></TD
></TR
></TABLE
></DIV
>
		  </P
></LI
><LI
><P
>		    <EM
>All Qualifying Bugs</EM
>: This
		    user is a glutton for punishment. If her name is
		    in the reporter, QA Contact, CC, assignee, or is a
		    "watcher", she will get email updates regarding
		    the bug.
		  </P
></LI
></OL
></P
><P
>	      <EM
>Disable Text</EM
>: If you type anything
	      in this box, including just a space, the user account is
	      disabled from making any changes to bugs via the web
	      interface, and what you type in this box is presented as
	      the reason.
	      <DIV
CLASS="WARNING"
><P
></P
><TABLE
CLASS="WARNING"
WIDTH="90%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/warning.gif"
HSPACE="5"
ALT="Warning"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>Don't disable the administrator account!</P
></TD
></TR
></TABLE
></DIV
>
	      <DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="90%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>		  As of this writing, the user can still submit bugs
		  via the e-mail gateway, if you set it up, despite
		  the disabled text field.  The e-mail gateway should
		  <EM
>not</EM
> be enabled for secure
		  installations of Bugzilla.
		</P
></TD
></TR
></TABLE
></DIV
>
	    </P
></LI
><LI
><P
>	      <EM
>CanConfirm</EM
>: This field is only used
	      if you have enabled "unconfirmed" status in your
	      parameters screen.  If you enable this for a user, that
	      user can then move bugs from "Unconfirmed" to
	      "Confirmed" status (e.g.: "New" status). Be judicious
	      about allowing users to turn this bit on for other
	      users.
	    </P
></LI
><LI
><P
>	      <EM
>Creategroups</EM
>: This option will
	      allow a user to create and destroy groups in Bugzilla.
	      Unless you are using the Bugzilla GroupSentry security
	      option "usebuggroupsentry" in your parameters, this
	      setting has no effect.
	    </P
></LI
><LI
><P
>	      <EM
>Editbugs</EM
>: Unless a user has this
	      bit set, they can only edit those bugs for which they
	      are the assignee or the reporter.  
	      <DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="90%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>		  Leaving this option unchecked does not prevent users
		  from adding comments to a bug!  They simply cannot
		  change a bug priority, severity, etc. unless they
		  are the assignee or reporter.
		</P
></TD
></TR
></TABLE
></DIV
>
	    </P
></LI
><LI
><P
>	      <EM
>Editcomponents</EM
>: This flag allows a
	      user to create new  products and components, as well as
	      modify and destroy those that have no bugs associated
	      with them.  If a product or component has bugs
	      associated with it, those bugs must be moved to a
	      different product or component before Bugzilla will
	      allow them to be destroyed.  The name of a product or
	      component can be changed without affecting the
	      associated bugs, but it tends to annoy the hell out of
	      your users when these change a lot.
	    </P
></LI
><LI
><P
>	      <EM
>Editkeywords</EM
>: If you use Bugzilla's
	      keyword functionality, enabling this feature allows a
	      user can create and destroy keywords. As always, the
	      keywords for existing bugs containing the keyword the
	      user wishes to destroy must be changed before Bugzilla
	      will allow it to die. You must be very careful about
	      creating too many new keywords if you run a very large
	      Bugzilla installation; keywords are global variables
	      across products, and you can often run into a phenomenon
	      called "keyword bloat". This confuses users, and then
	      the feature goes unused.
	    </P
></LI
><LI
><P
>	      <EM
>Editusers</EM
>: This flag allows a user
	      do what you're doing right now: edit other users. This
	      will allow those with the right to do so to remove
	      administrator priveleges from other users or grant them
	      to themselves.  Enable with care.
	    </P
></LI
><LI
><P
>	      <EM
>PRODUCT</EM
>: PRODUCT bugs access.  This
	      allows an administrator, with product-level granularity,
	      to specify in which products a user can edit bugs.  The
	      user must still have the "editbugs" privelege to edit
	      bugs in this area; this simply restricts them from even
	      seeing bugs outside these boundaries if the
	      administrator has enabled the group sentry parameter
	      "usebuggroupsentry".  Unless you are using bug groups,
	      this option has no effect.
	    </P
></LI
></UL
></DIV
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="PROGRAMADMIN"
>4.3. Product, Component, Milestone, and Version
      Administration</A
></H1
><TABLE
BORDER="0"
WIDTH="100%"
CELLSPACING="0"
CELLPADDING="0"
CLASS="EPIGRAPH"
><TR
><TD
WIDTH="45%"
>&nbsp;</TD
><TD
WIDTH="45%"
ALIGN="LEFT"
VALIGN="TOP"
><I
><P
><I
>Dear Lord, we have to get our users to do WHAT?</I
></P
></I
></TD
></TR
></TABLE
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="PRODUCTS"
>4.3.1. Products</A
></H2
><FONT
COLOR="RED"
>Formerly, and in some spots still, called
	"Programs"</FONT
><P
>	<A
HREF="#GLOSS_PRODUCT"
><I
CLASS="GLOSSTERM"
>Products</I
></A
> are
	the broadest category in Bugzilla, and you should have the
	least of these. If your company makes computer games, you
	should have one product per game, and possibly a few special
	products (website, meetings...)
      </P
><P
>	A Product (formerly called "Program", and still referred to
	that way in some portions of the source code) controls some
	very important functions. The number of "votes" available for
	users to vote for the most important bugs is set per-product,
	as is the number of votes required to move a bug automatically
	from the UNCONFIRMED status to the NEW status.  One can close
	a Product for further bug entry and define various Versions
	available from the Edit product screen.
      </P
><P
>To create a new product:</P
><P
></P
><OL
TYPE="1"
><LI
><P
>	    Select "components" from the yellow footer
	  </P
><DIV
CLASS="TIP"
><P
></P
><TABLE
CLASS="TIP"
WIDTH="90%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	      It may seem counterintuitive to click "components" when
	      you want to edit the properties associated with
	      Products.  This is one of a long list of things we want
	      in Bugzilla 3.0...
	    </P
></TD
></TR
></TABLE
></DIV
></LI
><LI
><P
>	    Select the "Add" link to the right of "Add a new product".
	  </P
></LI
><LI
><P
>	    Enter the name of the product and a description. The
	    Description field is free-form.
	  </P
></LI
></OL
><DIV
CLASS="TIP"
><P
></P
><TABLE
CLASS="TIP"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	  Don't worry about the "Closed for bug entry", "Maximum Votes
	  per person",  "Maximum votes a person can put on a single
	  bug", "Number of votes a bug in this Product needs to
	  automatically get out of the UNCOMFIRMED state", and
	  "Version" options yet. We'll cover those in a few moments.
	</P
></TD
></TR
></TABLE
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="COMPONENTS"
>4.3.2. Components</A
></H2
><P
>	Components are subsections of a Product. 

	<DIV
CLASS="EXAMPLE"
><A
NAME="AEN1279"
></A
><P
><B
>Example 4-1. Creating some Components</B
></P
><DIV
CLASS="INFORMALEXAMPLE"
><A
NAME="AEN1281"
></A
><P
></P
><P
>	      The computer game you are designing may have a "UI"
	      component, an "API" component, a "Sound System"
	      component, and a "Plugins" component,  each overseen by
	      a different programmer.  It often makes sense to divide
	      Components in Bugzilla according to the natural
	      divisions of responsibility within your Product  or
	      company.
	    </P
><P
></P
></DIV
></DIV
> Each component has a owner and (if you turned it on
	in the parameters), a QA  Contact. The owner should be the
	primary person who fixes bugs in that component.  The  QA
	Contact should be the person who will ensure these bugs are
	completely fixed. The Owner, QA Contact, and Reporter will get
	email when new bugs are created in this Component and when
	these bugs change. Default Owner and Default QA Contact fields
	only dictate the <EM
>default assignments</EM
>; the
	Owner and QA Contact fields in a bug  are otherwise unrelated
	to the Component.
      </P
><P
>	To create a new Component:
      </P
><P
></P
><OL
TYPE="1"
><LI
><P
>	    Select the "Edit components" link from the "Edit product"
	    page
	  </P
></LI
><LI
><P
>	    Select the "Add" link to the right of the "Add a new
	    component" text on the "Select Component" page.
	  </P
></LI
><LI
><P
>	    Fill out the "Component" field, a short "Description", and
	    the "Initial Owner". The Component and Description fields
	    are free-form; the "Initial Owner" field must be that of a
	    user ID already existing in the database.  If the initial
	    owner does not exist, Bugzilla will refuse to create the
	    component.
	    <DIV
CLASS="TIP"
><P
></P
><TABLE
CLASS="TIP"
WIDTH="90%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>		Is your "Default Owner" a user who is not yet in the
		database? No problem.
		<P
></P
><OL
TYPE="a"
><LI
><P
>		      Select the "Log out" link on the footer of the
		      page.
		    </P
></LI
><LI
><P
>		      Select the "New Account" link on the footer of
		      the "Relogin" page
		    </P
></LI
><LI
><P
>		      Type in the email address of the default owner
		      you want to create in the "E-mail address"
		      field, and her full name in the "Real name"
		      field, then select the "Submit Query" button.
		    </P
></LI
><LI
><P
>		      Now select "Log in" again, type in your login
		      information, and you can modify the product to
		      use the Default Owner information you require.
		    </P
></LI
></OL
>
	      </P
></TD
></TR
></TABLE
></DIV
>
	  </P
></LI
><LI
><P
>	    Either Edit more components or return to the Bugzilla
	    Query Page. To return to the Product you were editing, you
	    must select the Components link as before.
	  </P
></LI
></OL
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="VERSIONS"
>4.3.3. Versions</A
></H2
><P
>	Versions are the revisions of the product, such as "Flinders
	3.1", "Flinders 95", and "Flinders 2000".  Using Versions
	helps you isolate code changes and are an aid in reporting.

	<DIV
CLASS="EXAMPLE"
><A
NAME="AEN1308"
></A
><P
><B
>Example 4-2. Common Use of Versions</B
></P
><DIV
CLASS="INFORMALEXAMPLE"
><A
NAME="AEN1310"
></A
><P
></P
><P
>	      A user reports a bug against Version "Beta 2.0" of your
	      product.  The current Version of your software is
	      "Release Candidate 1", and no longer has the bug.  This
	      will help you triage and classify bugs according to
	      their relevance.  It is also possible people may report
	      bugs against bleeding-edge beta versions that are not
	      evident in older versions of the software.  This can
	      help isolate code changes that caused the bug
	    </P
><P
></P
></DIV
></DIV
>
	<DIV
CLASS="EXAMPLE"
><A
NAME="AEN1312"
></A
><P
><B
>Example 4-3. A Different Use of Versions</B
></P
><DIV
CLASS="INFORMALEXAMPLE"
><A
NAME="AEN1314"
></A
><P
></P
><P
>	      This field has been used to good effect by an online
	      service provider in a slightly different way.  They had
	      three versions of the product: "Production", "QA", and
	      "Dev".  Although it may be the same product, a bug in
	      the development environment is not normally as critical
	      as a Production bug, nor does it need to be reported
	      publicly.  When used in conjunction with Target
	      Milestones, one can easily specify the environment where
	      a bug can be reproduced, and the Milestone by which it
	      will be fixed.
	    </P
><P
></P
></DIV
></DIV
>
       </P
><P
>	To create and edit Versions:
      </P
><P
></P
><OL
TYPE="1"
><LI
><P
>	    From the "Edit product" screen, select "Edit Versions"
	  </P
></LI
><LI
><P
>	    You will notice that the product already has the default
	    version "undefined". If your product doesn't use version
	    numbers, you may want to leave this as it is or edit it so
	    that it is "---". You can then go back to the edit
	    versions page and add new versions to your product.
	  </P
><P
>	    Otherwise, click the "Add" button to the right of the "Add
	    a new version" text.
	  </P
></LI
><LI
><P
>	    Enter the name of the Version.  This can be free-form
	    characters up to the limit of the text box.  Then select
	    the "Add" button.
	  </P
></LI
><LI
><P
>	    At this point you can select "Edit" to edit more Versions,
	    or return to the "Query" page, from which you can navigate
	    back to the product through the "components" link at the
	    foot of the Query page.
	  </P
></LI
></OL
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="MILESTONES"
>4.3.4. Milestones</A
></H2
><P
>	Milestones are "targets" that you plan to get a bug fixed by.
	For example, you have a bug that you plan to fix for your 3.0
	release, it would be assigned the milestone of 3.0. Or, you
	have a bug that you plan to fix for 2.8, this would have a
	milestone of 2.8.
      </P
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	  Milestone options will only appear for a Product if you
	  turned the "usetargetmilestone" field in the "Edit
	  Parameters" screen "On".
	</P
></TD
></TR
></TABLE
></DIV
><P
>	To create new Milestones, set Default Milestones, and set
	Milestone URL: 
      </P
><P
></P
><OL
TYPE="1"
><LI
><P
>	    Select "edit milestones"
	  </P
></LI
><LI
><P
>	    Select "Add" to the right of the "Add a new milestone"
	    text
	  </P
></LI
><LI
><P
>	    Enter the name of the Milestone in the "Milestone" field.
	    You can optionally set the "Sortkey", which is a positive
	    or negative number (-255 to 255) that defines where in the
	    list this particular milestone appears. Select "Add".
	  </P
><DIV
CLASS="EXAMPLE"
><A
NAME="AEN1340"
></A
><P
><B
>Example 4-4. Using SortKey with Target Milestone</B
></P
><DIV
CLASS="INFORMALEXAMPLE"
><A
NAME="AEN1342"
></A
><P
></P
><P
>		Let's say you create a target milestone called
		"Release 1.0", with Sortkey set to "0". Later, you
		realize that you will have a public beta, called
		"Beta1". You can create a Milestone called "Beta1",
		with a Sortkey of "-1" in order to ensure people will
		see the Target Milestone of "Beta1" earlier on the
		list than "Release 1.0"
	      </P
><P
></P
></DIV
></DIV
></LI
><LI
><P
>	    If you want to add more milestones, select the "Edit"
	    link. If you don't, well shoot, you have to go back to the
	    "query" page and select "components" again, and make your
	    way back to the Product you were editing.
	    <DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="90%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>		This is another in the list of unusual user interface
		decisions that we'd like to get cleaned up.  Shouldn't
		there be a link to the effect of "edit the Product I
		was editing when I ended up here"?  In any case,
		clicking "components" in the footer takes you back to
		the "Select product" screen, from which you can begin
		editing your product again.
	      </P
></TD
></TR
></TABLE
></DIV
>
	  </P
></LI
><LI
><P
>	    From the Edit product screen again (once you've made your
	    way back), enter the URL for a description of what your
	    milestones are for this product in the "Milestone URL"
	    field. It should be of the format
	    "http://www.foo.com/bugzilla/product_milestones.html"
	  </P
><P
>	    Some common uses of this field include product
	    descriptions, product roadmaps, and of course a simple
	    description of the meaning of each milestone.
	  </P
></LI
><LI
><P
>	    If you're using Target Milestones, the "Default Milestone"
	    field must have some kind of entry.  If you really don't
	    care if people set coherent Target Milestones,  simply
	    leave this at the default, "---".  However, controlling
	    and regularly updating the Default Milestone field is a
	    powerful tool when reporting the status of projects.
	  </P
><P
>Select the "Update" button when you are done.</P
></LI
></OL
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="VOTING"
>4.3.5. Voting</A
></H2
><P
>	The concept of "voting" is a poorly understood, yet powerful
	feature for the management of open-source projects.  Each user
	is assigned so many Votes per product, which they can freely
	reassign (or assign multiple votes to a single bug). This
	allows developers to gauge user need for a particular
	enhancement or bugfix.  By allowing bugs with a certain number
	of votes to automatically move from "UNCONFIRMED" to "NEW",
	users of the bug system can help high-priority bugs garner
	attention so they don't sit for a long time awaiting triage.
      </P
><P
>	The daunting challenge of Votes is deciding where you draw the
	line for a "vocal majority".  If you only have a user base of
	100 users, setting a low threshold for bugs to move from
	UNCONFIRMED to NEW makes sense.  As the Bugzilla user base
	expands, however, these thresholds must be re-evaluated.  You
	should gauge whether this feature is worth the time and close
	monitoring involved, and perhaps forego implementation until
	you have a critical mass of users who demand it.
      </P
><P
>To modify Voting settings:</P
><P
></P
><OL
TYPE="1"
><LI
><P
>	    Navigate to the "Edit product" screen for the Product you
	    wish to modify
	  </P
></LI
><LI
><P
>	    Set "Maximum Votes per person" to your calculated value.
	    Setting this field to "0" disables voting.
	  </P
></LI
><LI
><P
>	    Set "Maximum Votes a person can put on a single bug" to
	    your calculated value.  It should probably be some number
	    lower than the "Maximum votes per person". Setting this
	    field to "0" disables voting, but leaves the voting
	    options open to the user.  This is confusing.
	  </P
></LI
><LI
><P
>	    Set "Number of votes a bug in this product needs to
	    automatically get out of the UNCONFIRMED state" to your
	    calculated number.  Setting this field to "0"  disables
	    the automatic move of bugs from UNCONFIRMED to NEW.  Some
	    people advocate leaving this at "0", but of what use are
	    Votes if your Bugzilla user base is unable to affect which
	    bugs appear on Development radar?
	    <DIV
CLASS="TIP"
><P
></P
><TABLE
CLASS="TIP"
WIDTH="90%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>		You should probably set this number to higher than a
		small coalition of Bugzilla users can influence it.
		Most sites use this as a "referendum" mechanism -- if
		users are able to vote a bug out of UNCONFIRMED, it is
		a <EM
>really</EM
> bad bug!
	      </P
></TD
></TR
></TABLE
></DIV
>
	  </P
></LI
><LI
><P
>	    Once you have adjusted the values to your preference,
	    select the "Update" button.
	  </P
></LI
></OL
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="GROUPS"
>4.3.6. Groups and Group Security</A
></H2
><P
>	Groups can be very useful in bugzilla, because they allow
	users to isolate bugs or products that should only be seen by
	certain people.  Groups can also be a complicated minefield of
	interdependencies and weirdness if mismanaged.

	<DIV
CLASS="EXAMPLE"
><A
NAME="AEN1376"
></A
><P
><B
>Example 4-5. When to Use Group Security</B
></P
><DIV
CLASS="INFORMALEXAMPLE"
><A
NAME="AEN1378"
></A
><P
></P
><P
>	      Many Bugzilla sites isolate "Security-related" bugs from
	      all other bugs. This way, they can have a fix ready
	      before the security vulnerability is announced to the
	      world.  You can create a "Security" product which, by
	      default, has no members, and only add members to the
	      group (in their individual User page, as described under
	      User Administration) who should have priveleged access
	      to "Security" bugs.  Alternately, you may create a Group
	      independently of any Product, and change the Group mask
	      on individual bugs to restrict access to members only of
	      certain Groups.
	    </P
><P
></P
></DIV
></DIV
> Groups only work if you enable the "usebuggroups"
	paramater. In addition, if the "usebuggroupsentry" parameter
	is "On", one can restrict access to products by groups, so
	that only members of a product group are able to view bugs
	within that product. Group security in Bugzilla can be divided
	into two categories: Generic and Product-Based.
      </P
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	  Groups in Bugzilla are a complicated beast that evolved out
	  of very simple user permission bitmasks, apparently itself
	  derived from common concepts in UNIX access controls.  A
	  "bitmask" is a fixed-length number whose value can describe
	  one, and only one, set of states.  For instance, UNIX file
	  permissions are assigned bitmask values:  "execute" has a
	  value of 1, "write" has a value of 2,  and "read" has a
	  value of 4.  Add them together, and a file can be read,
	  written to, and executed if it has a bitmask of "7". (This
	  is a simplified example -- anybody who knows UNIX security
	  knows there is much more to it than this.  Please bear with
	  me for the purpose of this note.)  The only way a bitmask
	  scheme can work is by doubling the bit count for each value.
	  Thus if UNIX wanted to offer another file permission, the
	  next would have to be a value of 8, then the next 16, the
	  next 32, etc.
	</P
><P
>	  Similarly, Bugzilla offers a bitmask to define group
	  permissions, with an internal limit of 64.  Several are
	  already occupied by built-in permissions.  The way around
	  this limitation is to avoid assigning groups to products if
	  you have many products, avoid bloating of group lists, and
	  religiously prune irrelevant groups.  In reality, most
	  installations of Bugzilla support far fewer than 64 groups,
	  so this limitation has not hit for most sites, but it is on
	  the table to be revised for Bugzilla 3.0 because it
	  interferes with the security schemes of some administrators.
	</P
></TD
></TR
></TABLE
></DIV
><P
>	To enable Generic Group Security ("usebuggroups"):
      </P
><P
></P
><OL
TYPE="1"
><LI
><P
>	    Turn "On" "usebuggroups" in the "Edit Parameters" screen.
	  </P
></LI
><LI
><P
>	    You will generally have no groups set up.  Select the
	    "groups" link in the footer.
	  </P
></LI
><LI
><P
>	    Take a moment to understand the instructions on the "Edit
	    Groups" screen. Once you feel confident you understand
	    what is expected of you, select the "Add Group" link.
	  </P
></LI
><LI
><P
>	    Fill out the "New Name" (remember, no spaces!), "New
	    Description", and "New User RegExp" fields.  "New User
	    RegExp" allows you to automatically place all users who
	    fulfill the Regular Expression into the new group.

	    <DIV
CLASS="EXAMPLE"
><A
NAME="AEN1393"
></A
><P
><B
>Example 4-6. Creating a New Group</B
></P
><DIV
CLASS="INFORMALEXAMPLE"
><A
NAME="AEN1395"
></A
><P
></P
><P
>		  I created a group called DefaultGroup with a
		  description of <SPAN
CLASS="QUOTE"
>"This is simply a group to play
		  with"</SPAN
>, and a New User RegExp of <SPAN
CLASS="QUOTE"
>".*@mydomain.tld"</SPAN
>.
		  This new group automatically includes all Bugzilla
		  users with "@mydomain.tld" at the end of their user id.
		  When I finished, my new group was assigned bit #128.
		</P
><P
></P
></DIV
></DIV
> When you have finished, select the Add
	    button.
	  </P
></LI
></OL
><P
>	To enable Product-Based Group Security (usebuggroupsentry):
      </P
><DIV
CLASS="WARNING"
><P
></P
><TABLE
CLASS="WARNING"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/warning.gif"
HSPACE="5"
ALT="Warning"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	  Don't forget that you only have 64 groups masks available,
	  total, for your installation of Bugzilla!  If you plan on
	  having more than 50 products in your individual Bugzilla
	  installation, and require group security for your products,
	  you should consider either running multiple Bugzillas or
	  using Generic Group Security instead of Product-Based
	  ("usebuggroupsentry") Group Security.
	</P
></TD
></TR
></TABLE
></DIV
><P
></P
><OL
TYPE="1"
><LI
><P
>	    Turn "On" "usebuggroups" and "usebuggroupsentry" in the
	    "Edit Parameters" screen.
	  </P
><DIV
CLASS="WARNING"
><P
></P
><TABLE
CLASS="WARNING"
WIDTH="90%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/warning.gif"
HSPACE="5"
ALT="Warning"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	      "usebuggroupsentry" has the capacity to prevent the
	      administrative user from directly altering bugs because
	      of conflicting group permissions. If you plan on using
	      "usebuggroupsentry", you should plan on restricting
	      administrative account usage to administrative duties
	      only. In other words, manage bugs with an unpriveleged
	      user account, and manage users, groups, Products, etc.
	      with the administrative account.
	    </P
></TD
></TR
></TABLE
></DIV
></LI
><LI
><P
>	    You will generally have no Groups set up, unless you
	    enabled "usebuggroupsentry" prior to creating any
	    Products.  To create "Generic Group Security" groups,
	    follow the instructions given above.  To create
	    Product-Based Group security, simply follow the
	    instructions for creating a new Product.  If you need to
	    add users to these new groups as you create them, you will
	    find the option to add them to the group available under
	    the "Edit User" screens.
	  </P
></LI
></OL
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="SECURITY"
>4.4. Bugzilla Security</A
></H1
><TABLE
BORDER="0"
WIDTH="100%"
CELLSPACING="0"
CELLPADDING="0"
CLASS="EPIGRAPH"
><TR
><TD
WIDTH="45%"
>&nbsp;</TD
><TD
WIDTH="45%"
ALIGN="LEFT"
VALIGN="TOP"
><I
><P
><I
>Putting your money in a wall safe is better protection than
	depending on the fact that no one knows that you hide your
	money in a mayonnaise jar in your fridge.</I
></P
></I
></TD
></TR
></TABLE
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	Poorly-configured MySQL, Bugzilla, and FTP installations have
	given attackers full access to systems in the past.  Please
	take these guidelines seriously, even for Bugzilla machines
	hidden away behind your firewall.  80% of all computer
	trespassers are insiders, not anonymous crackers.
      </P
></TD
></TR
></TABLE
></DIV
><P
>      Secure your installation.
      <DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	  These instructions must, of necessity, be somewhat vague
	  since Bugzilla runs on so many different platforms.  If you
	  have refinements of these directions for specific platforms,
	  please submit them to <A
HREF="mailto://mozilla-webtools@mozilla.org"
TARGET="_top"
>mozilla-webtools@mozilla.org</A
>
	</P
></TD
></TR
></TABLE
></DIV
>
      <P
></P
><OL
TYPE="1"
><LI
><P
>	    Ensure you are running at least MysQL version 3.22.32 or
	    newer.  Earlier versions had notable security holes and
	    poorly secured default configuration choices.
	  </P
></LI
><LI
><P
><EM
>There is no substitute for understanding the
	      tools on your system!</EM
> Read <A
HREF="http://www.mysql.com/documentation/mysql/bychapter/manual_Privilege_system.html"
TARGET="_top"
> The MySQL Privilege System</A
> until you can recite it from memory!</P
><P
>	    At the very least, ensure you password the "mysql -u root"
	    account and the "bugs" account, establish grant table
	    rights (consult the Keystone guide in Appendix C: The
	    Bugzilla Database for some easy-to-use details) that do
	    not allow CREATE, DROP, RELOAD, SHUTDOWN, and PROCESS for
	    user "bugs".  I wrote up the Keystone advice back when I
	    knew far less about security than I do now : )
	  </P
></LI
><LI
><P
>	    Lock down /etc/inetd.conf.  Heck, disable inet entirely on
	    this box.  It should only listen to port 25 for Sendmail
	    and port 80 for Apache.
	  </P
></LI
><LI
><P
>	    Do not run Apache as <SPAN
CLASS="QUOTE"
>"nobody"</SPAN
>.  This will
	    require very lax permissions in your Bugzilla directories.
	    Run it, instead, as a user with a name, set via your
	    httpd.conf file.
	    <DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="90%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>		<SPAN
CLASS="QUOTE"
>"nobody"</SPAN
> is a real user on UNIX systems.
		Having a process run as user id <SPAN
CLASS="QUOTE"
>"nobody"</SPAN
>
		is absolutely no protection against system crackers
		versus using any other user account.  As a general
		security measure, I recommend you create unique user
		ID's for each daemon running on your system and, if
		possible, use "chroot" to jail that process away from
		the rest of your system.
	      </P
></TD
></TR
></TABLE
></DIV
>
	  </P
></LI
><LI
><P
>	    Ensure you have adequate access controls for the
	    $BUGZILLA_HOME/data/ and $BUGZILLA_HOME/shadow/
	    directories, as well as the $BUGZILLA_HOME/localconfig and
	    $BUGZILLA_HOME/globals.pl files. The localconfig file
	    stores your "bugs" user password, which would be terrible
	    to have in the hands of a criminal, while the "globals.pl"
	    stores some default information regarding your
	    installation which could aid a system cracker. In
	    addition, some files under $BUGZILLA_HOME/data/ store
	    sensitive information, and $BUGZILLA_HOME/shadow/ stores
	    bug information for faster retrieval.  If you fail to
	    secure these directories and this file, you will expose
	    bug information to those who may not be allowed to see it.
	  </P
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="90%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	      Bugzilla provides default .htaccess files to protect the
	      most common Apache installations.  However, you should
	      verify these are adequate according to the site-wide
	      security policy of your web server, and ensure that the
	      .htaccess files are allowed to "override" default
	      permissions set in your Apache configuration files.
	      Covering Apache security is beyond the scope of this
	      Guide; please consult the Apache documentation for
	      details.
	    </P
><P
>	      If you are using a web server that does not support the
	      .htaccess control method, <EM
>you are at
		risk!</EM
>  After installing, check to see if
	      you can view the file "localconfig" in your web browser
	      (e.g.:  <A
HREF="http://bugzilla.mozilla.org/localconfig"
TARGET="_top"
> http://bugzilla.mozilla.org/localconfig</A
>).  If you can read the contents of this file, your web server has not secured your bugzilla directory properly and you must fix this problem before deploying Bugzilla.  If, however, it gives you a "Forbidden" error, then it probably respects the .htaccess conventions and you are good to go.
	    </P
></TD
></TR
></TABLE
></DIV
><P
>	    On Apache, you can use .htaccess files to protect access
	    to these directories, as outlined in <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=57161"
TARGET="_top"
>Bug 57161</A
> for the localconfig file, and <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=65572"
TARGET="_top"
> Bug 65572</A
> for adequate protection in your data/ and shadow/ directories.
	  </P
><P
>	    Note the instructions which follow are Apache-specific.
	    If you use IIS, Netscape, or other non-Apache web servers,
	    please consult your system documentation for how to secure
	    these files from being transmitted to curious users.
	  </P
><P
>	    Place the following text into a file named ".htaccess",
	    readable by your web server, in your $BUGZILLA_HOME/data
	    directory. <P
CLASS="LITERALLAYOUT"
>&nbsp;&#60;Files&nbsp;comments&#62;&nbsp;allow<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;from&nbsp;all&nbsp;&#60;/Files&#62;&nbsp;deny&nbsp;from&nbsp;all&nbsp;</P
>
	  </P
><P
>	    Place the following text into a file named ".htaccess",
	    readable by your web server, in your $BUGZILLA_HOME/
	    directory. <P
CLASS="LITERALLAYOUT"
>&nbsp;&#60;Files&nbsp;localconfig&#62;&nbsp;deny<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;from&nbsp;all&nbsp;&#60;/Files&#62;&nbsp;allow&nbsp;from&nbsp;all&nbsp;</P
>
	  </P
><P
>	    Place the following text into a file named ".htaccess",
	    readable by your web server, in your $BUGZILLA_HOME/shadow
	    directory. <P
CLASS="LITERALLAYOUT"
>&nbsp;deny&nbsp;from&nbsp;all&nbsp;</P
>
	  </P
></LI
></OL
>
    </P
></DIV
></DIV
><DIV
CLASS="CHAPTER"
><HR><H1
><A
NAME="INTEGRATION"
>Chapter 5. Integrating Bugzilla with Third-Party Tools</A
></H1
><DIV
CLASS="SECTION"
><H1
CLASS="SECTION"
><A
NAME="BONSAI"
>5.1. Bonsai</A
></H1
><P
>We need Bonsai integration information.</P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="CVS"
>5.2. CVS</A
></H1
><P
>CVS integration is best accomplished, at this point, using the Bugzilla Email Gateway.</P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="SCM"
>5.3. Perforce SCM</A
></H1
><P
>      You can find the project page for Bugzilla and Teamtrack Perforce integration at:
      <A
HREF="http://www.ravenbrook.com/project/p4dti/"
TARGET="_top"
>	http://www.ravenbrook.com/project/p4dti</A
>.  "p4dti" is now an officially
      supported product from Perforce, and you can find the "Perforce Public Depot"
      p4dti page at <A
HREF="http://public.perforce.com/public/perforce/p4dti/index.html"
TARGET="_top"
>	http://public.perforce.com/public/perforce/p4dti/index.html</A
>.
    </P
><P
>      Integration of Perforce with Bugzilla, once patches are applied, is fairly seamless.  However,
      p4dti is a patch against the Bugzilla 2.10 release, not the current 2.12 release.  I anticipate
      patches for 2.12 will be out shortly.  Check the project page regularly for updates, or
      take the given patches and patch it manually.  p4dti is designed to support multiple defect
      trackers, and maintains its own documentation for it.  Please consult the pages linked
      above for further information.
    </P
><P
>      Right now, there is no way to synchronize the Bug ID and the Perforce Transaction Number, or
      to change the Bug ID to read (PRODUCT).bugID unless you hack it in.  Additionally, if you
      have synchronization problems, the easiest way to avoid them is to only put the bug
      information, comments, etc. into Bugzilla, and not into the Perforce change records.
      They will link anyway; merely reference the bug ID fixed in your change description,
      and put a comment into Bugzilla
      giving the change ID that fixed the Bugzilla bug.  It's a process issue, not a technology
      question.
    </P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="TINDERBOX"
>5.4. Tinderbox</A
></H1
><P
>We need Tinderbox integration information</P
></DIV
></DIV
><DIV
CLASS="CHAPTER"
><HR><H1
><A
NAME="FUTURE"
>Chapter 6. The Future of Bugzilla</A
></H1
><TABLE
BORDER="0"
BGCOLOR="#6495ED"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="SYNOPSIS"
>Bugzilla's Future.  Much of this is the present, now.</PRE
></FONT
></TD
></TR
></TABLE
><P
>The future of Bugzilla is Bugzilla 3.0.  Unfortunately, I do
    not have more information about it right now, and most of what
    went into the "future" section is now present.  That stuff was
    blue-sky a year ago; MattyT should have me a new document
    sometime...</P
></DIV
><DIV
CLASS="APPENDIX"
><HR><H1
><A
NAME="FAQ"
>Appendix A. The Bugzilla FAQ</A
></H1
><DIV
CLASS="QANDASET"
><DL
><DT
>1. <A
HREF="#FAQ_GENERAL"
>General Questions</A
></DT
><DD
><DL
><DT
>A.1.1. <A
HREF="#AEN1481"
>	    Where can I find information about Bugzilla?</A
></DT
><DT
>A.1.2. <A
HREF="#AEN1487"
>	    What license is Bugzilla distributed under?
	  </A
></DT
><DT
>A.1.3. <A
HREF="#AEN1493"
>	    How do I get commercial support for Bugzilla?
	  </A
></DT
><DT
>A.1.4. <A
HREF="#AEN1500"
>	    What major companies or projects are currently using
	    Bugzilla for bug-tracking?
	  </A
></DT
><DT
>A.1.5. <A
HREF="#AEN1525"
>	    Who maintains Bugzilla?
	  </A
></DT
><DT
>A.1.6. <A
HREF="#AEN1530"
>	    How does Bugzilla stack up against other bug-tracking
	    databases?
	  </A
></DT
><DT
>A.1.7. <A
HREF="#AEN1537"
>	    How do I change my user name in Bugzilla?
	  </A
></DT
><DT
>A.1.8. <A
HREF="#AEN1542"
>	    Why doesn't Bugzilla offer this or that feature or
	    compatability with this other tracking software?
	  </A
></DT
><DT
>A.1.9. <A
HREF="#AEN1549"
>	    Why MySQL?  I'm interested in seeing Bugzilla run on
	    Oracle/Sybase/Msql/PostgreSQL/MSSQL?
	  </A
></DT
><DT
>A.1.10. <A
HREF="#AEN1567"
>	    Why do the scripts say "/usr/bonsaitools/bin/perl" instead
	    of "/usr/bin/perl" or something else?
	  </A
></DT
></DL
></DD
><DT
>2. <A
HREF="#FAQ_REDHAT"
>Red Hat Bugzilla</A
></DT
><DD
><DL
><DT
>A.2.1. <A
HREF="#AEN1584"
>	    What about Red Hat Bugzilla?
	  </A
></DT
><DT
>A.2.2. <A
HREF="#AEN1592"
>	    What are the primary benefits of Red Hat Bugzilla?
	  </A
></DT
><DT
>A.2.3. <A
HREF="#AEN1620"
>	    What's the current status of Red Hat Bugzilla?
	  </A
></DT
></DL
></DD
><DT
>3. <A
HREF="#FAQ_LOKI"
>Loki Bugzilla (AKA Fenris)</A
></DT
><DD
><DL
><DT
>A.3.1. <A
HREF="#AEN1636"
>	    What about Loki Bugzilla?
	  </A
></DT
><DT
>A.3.2. <A
HREF="#AEN1643"
>	    Who maintains Fenris (Loki Bugzilla) now?
	  </A
></DT
><DT
>A.3.3. <A
HREF="#AEN1648"
>	    
	  </A
></DT
></DL
></DD
><DT
>4. <A
HREF="#FAQ_PHB"
>Pointy-Haired-Boss Questions</A
></DT
><DD
><DL
><DT
>A.4.1. <A
HREF="#AEN1656"
>	    Is Bugzilla web-based or do you have to have specific
	    software or specific operating system on your machine?
	  </A
></DT
><DT
>A.4.2. <A
HREF="#AEN1661"
>	    Has anyone you know of already done any Bugzilla
	    integration with Perforce (SCM software)?
	  </A
></DT
><DT
>A.4.3. <A
HREF="#AEN1666"
>	    Does Bugzilla allow the user to track multiple projects?
	  </A
></DT
><DT
>A.4.4. <A
HREF="#AEN1671"
>	    If I am on many projects, and search for all bugs assigned
	    to me, will Bugzilla list them for me and allow me to sort
	    by project, severity etc?
	  </A
></DT
><DT
>A.4.5. <A
HREF="#AEN1676"
>	    Does Bugzilla allow attachments (text, screenshots, urls
	    etc)? If yes, are there any that are NOT allowed?
	  </A
></DT
><DT
>A.4.6. <A
HREF="#AEN1681"
>	    Does Bugzilla allow us to define our own priorities and
	    levels? Do we have complete freedom to change the labels
	    of fields and format of them, and the choice of acceptable
	    values?
	  </A
></DT
><DT
>A.4.7. <A
HREF="#AEN1686"
>	    The index.html page doesn't show the footer.  It's really
	    annoying to have to go to the querypage just to check my
	    "my bugs" link.  How do I get a footer on static HTML
	    pages?
	  </A
></DT
><DT
>A.4.8. <A
HREF="#AEN1692"
>	    Does Bugzilla provide any reporting features, metrics,
	    graphs, etc? You know, the type of stuff that management
	    likes to see. :)
	  </A
></DT
><DT
>A.4.9. <A
HREF="#AEN1700"
>	    Is there email notification and if so, what do you see
	    when you get an email? Do you see bug number and title or
	    is it only the number?
	  </A
></DT
><DT
>A.4.10. <A
HREF="#AEN1705"
>	    Can email notification be set up to send to multiple
	    people, some on the To List, CC List, BCC List etc?
	  </A
></DT
><DT
>A.4.11. <A
HREF="#AEN1710"
>	    If there is email notification, do users have to have any
	    particular type of email application?
	  </A
></DT
><DT
>A.4.12. <A
HREF="#AEN1717"
>	     If I just wanted to track certain bugs, as they go
	    through life, can I set it up to alert me via email
	    whenever that bug changes, whether it be owner, status or
	    description etc.?
	  </A
></DT
><DT
>A.4.13. <A
HREF="#AEN1722"
>	    Does Bugzilla allow data to be imported and exported? If I
	    had outsiders write up a bug report using a MS Word bug
	    template, could that template be imported into "matching"
	    fields? If I wanted to take the results of a query and
	    export that data to MS Excel, could I do that?
	  </A
></DT
><DT
>A.4.14. <A
HREF="#AEN1730"
>	    Does Bugzilla allow fields to be added, changed or
	    deleted? If I want to customize the bug submission form to
	    meet our needs, can I do that using our terminology?
	  </A
></DT
><DT
>A.4.15. <A
HREF="#AEN1735"
>	    Has anyone converted Bugzilla to another language to be
	    used in other countries? Is it localizable?
	  </A
></DT
><DT
>A.4.16. <A
HREF="#AEN1740"
>	    Can a user create and save reports? Can they do this in
	    Word format? Excel format?
	  </A
></DT
><DT
>A.4.17. <A
HREF="#AEN1745"
>	    Can a user re-run a report with a new project, same query?
	  </A
></DT
><DT
>A.4.18. <A
HREF="#AEN1750"
>	    Can a user modify an existing report and then save it into
	    another name?
	  </A
></DT
><DT
>A.4.19. <A
HREF="#AEN1755"
>	    Does Bugzilla have the ability to search by word, phrase,
	    compound search?
	  </A
></DT
><DT
>A.4.20. <A
HREF="#AEN1760"
>	    Can the admin person establish separate group and
	    individual user privileges?
	  </A
></DT
><DT
>A.4.21. <A
HREF="#AEN1765"
>	     Does Bugzilla provide record locking when there is
	    simultaneous access to the same bug? Does the second
	    person get a notice that the bug is in use or how are they
	    notified?
	  </A
></DT
><DT
>A.4.22. <A
HREF="#AEN1770"
>	    Are there any backup features provided?
	  </A
></DT
><DT
>A.4.23. <A
HREF="#AEN1776"
>	    Can users be on the system while a backup is in progress?
	  </A
></DT
><DT
>A.4.24. <A
HREF="#AEN1781"
>	    What type of human resources are needed to be on staff to
	    install and maintain Bugzilla? Specifically, what type of
	    skills does the person need to have? I need to find out if
	    we were to go with Bugzilla, what types of individuals
	    would we need to hire and how much would that cost vs
	    buying an "Out-of-the-Box" solution.
	  </A
></DT
><DT
>A.4.25. <A
HREF="#AEN1788"
>	    What time frame are we looking at if we decide to hire
	    people to install and maintain the Bugzilla? Is this
	    something that takes hours or weeks to install and a
	    couple of hours per week to maintain and customize or is
	    this a multi-week install process, plus a full time job
	    for 1 person, 2 people, etc?
	  </A
></DT
><DT
>A.4.26. <A
HREF="#AEN1793"
>	    Is there any licensing fee or other fees for using
	    Bugzilla? Any out-of-pocket cost other than the bodies
	    needed as identified above?
	  </A
></DT
></DL
></DD
><DT
>5. <A
HREF="#FAQ_INSTALL"
>Bugzilla Installation</A
></DT
><DD
><DL
><DT
>A.5.1. <A
HREF="#AEN1800"
>	    How do I download and install Bugzilla?
	  </A
></DT
><DT
>A.5.2. <A
HREF="#AEN1806"
>	    How do I install Bugzilla on Windows NT?
	  </A
></DT
><DT
>A.5.3. <A
HREF="#AEN1811"
>	    Is there an easy way to change the Bugzilla cookie name?
	  </A
></DT
></DL
></DD
><DT
>6. <A
HREF="#FAQ_SECURITY"
>Bugzilla Security</A
></DT
><DD
><DL
><DT
>A.6.1. <A
HREF="#AEN1818"
>	    How do I completely disable MySQL security if it's giving
	    me problems (I've followed the instructions in the
	    installation section of this guide!)?
	  </A
></DT
><DT
>A.6.2. <A
HREF="#AEN1824"
>	    Are there any security problems with Bugzilla?
	  </A
></DT
><DT
>A.6.3. <A
HREF="#AEN1829"
>	    I've implemented the security fixes mentioned in Chris
	    Yeh's security advisory of 5/10/2000 advising not to run
	    MySQL as root, and am running into problems with MySQL no
	    longer working correctly.
	  </A
></DT
></DL
></DD
><DT
>7. <A
HREF="#FAQ_EMAIL"
>Bugzilla Email</A
></DT
><DD
><DL
><DT
>A.7.1. <A
HREF="#AEN1836"
>	    I have a user who doesn't want to receive any more email
	    from Bugzilla. How do I stop it entirely for this user?
	  </A
></DT
><DT
>A.7.2. <A
HREF="#AEN1841"
>	    I'm evaluating/testing Bugzilla, and don't want it to send
	    email to anyone but me. How do I do it?
	  </A
></DT
><DT
>A.7.3. <A
HREF="#AEN1846"
>	    I want whineatnews.pl to whine at something more, or other
	    than, only new bugs. How do I do it?
	  </A
></DT
><DT
>A.7.4. <A
HREF="#AEN1852"
>	    I don't like/want to use Procmail to hand mail off to
	    bug_email.pl. What alternatives do I have?
	  </A
></DT
><DT
>A.7.5. <A
HREF="#AEN1859"
>	    How do I set up the email interface to submit/change bugs
	    via email?
	  </A
></DT
><DT
>A.7.6. <A
HREF="#AEN1864"
>	    Email takes FOREVER to reach me from bugzilla -- it's
	    extremely slow. What gives?
	  </A
></DT
><DT
>A.7.7. <A
HREF="#AEN1871"
>	     How come email never reaches me from bugzilla changes?
	  </A
></DT
></DL
></DD
><DT
>8. <A
HREF="#FAQ_DB"
>Bugzilla Database</A
></DT
><DD
><DL
><DT
>A.8.1. <A
HREF="#AEN1879"
>	    I've heard Bugzilla can be used with Oracle?
	  </A
></DT
><DT
>A.8.2. <A
HREF="#AEN1884"
>	    Bugs are missing from queries, but exist in the database
	    (and I can pull them up by specifying the bug ID). What's
	    wrong?
	  </A
></DT
><DT
>A.8.3. <A
HREF="#AEN1889"
>	    I think my database might be corrupted, or contain invalid
	    entries. What do I do?
	  </A
></DT
><DT
>A.8.4. <A
HREF="#AEN1894"
>	    I want to manually edit some entries in my database. How?
	  </A
></DT
><DT
>A.8.5. <A
HREF="#AEN1899"
>	    I try to add myself as a user, but Bugzilla always tells
	    me my password is wrong.
	  </A
></DT
><DT
>A.8.6. <A
HREF="#AEN1904"
>	    I think I've set up MySQL permissions correctly, but
	    bugzilla still can't connect.
	  </A
></DT
><DT
>A.8.7. <A
HREF="#AEN1909"
>	    How do I synchronize bug information among multiple
	    different Bugzilla databases?
	  </A
></DT
><DT
>A.8.8. <A
HREF="#AEN1916"
>	    Why do I get bizarre errors when trying to submit data,
	    particularly problems with "groupset"?
	  </A
></DT
><DT
>A.8.9. <A
HREF="#AEN1921"
>	    How come even after I delete bugs, the long descriptions
	    show up?
	  </A
></DT
></DL
></DD
><DT
>9. <A
HREF="#FAQ_NT"
>Bugzilla and Win32</A
></DT
><DD
><DL
><DT
>A.9.1. <A
HREF="#AEN1928"
>	    What is the easiest way to run Bugzilla on Win32
	    (Win98+/NT/2K)?
	  </A
></DT
><DT
>A.9.2. <A
HREF="#AEN1933"
>	    Is there a "Bundle::Bugzilla" equivalent for Win32?
	  </A
></DT
><DT
>A.9.3. <A
HREF="#AEN1938"
>	    CGI's are failing with a "something.cgi is not a valid
	    Windows NT application" error. Why?
	  </A
></DT
><DT
>A.9.4. <A
HREF="#AEN1946"
>	    Can I have some general instructions on how to make
	    Bugzilla on Win32 work?
	  </A
></DT
><DT
>A.9.5. <A
HREF="#AEN1952"
>	    I'm having trouble with the perl modules for NT not being
	    able to talk to to the database.
	  </A
></DT
></DL
></DD
><DT
>10. <A
HREF="#FAQ_USE"
>Bugzilla Usage</A
></DT
><DD
><DL
><DT
>A.10.1. <A
HREF="#AEN1973"
>	    The query page is very confusing.  Isn't there a simpler
	    way to query?
	  </A
></DT
><DT
>A.10.2. <A
HREF="#AEN1979"
>	    I'm confused by the behavior of the "accept" button in the
	    Show Bug form. Why doesn't it assign the bug to me when I
	    accept it?
	  </A
></DT
><DT
>A.10.3. <A
HREF="#AEN1989"
>	    I can't upload anything into the database via the "Create
	    Attachment" link.  What am I doing wrong?
	  </A
></DT
><DT
>A.10.4. <A
HREF="#AEN1994"
>	    Email submissions to Bugzilla that have attachments end up
	    asking me to save it as a "cgi" file.
	  </A
></DT
><DT
>A.10.5. <A
HREF="#AEN1999"
>	    How do I change a keyword in Bugzilla, once some bugs are
	    using it?
	  </A
></DT
></DL
></DD
><DT
>11. <A
HREF="#FAQ_HACKING"
>Bugzilla Hacking</A
></DT
><DD
><DL
><DT
>A.11.1. <A
HREF="#AEN2006"
>	    What bugs are in Bugzilla right now?
	  </A
></DT
><DT
>A.11.2. <A
HREF="#AEN2015"
>	    How can I change the default priority to a null value?
	    For instance, have the default priority be "---" instead
	    of "P2"?
	  </A
></DT
><DT
>A.11.3. <A
HREF="#AEN2021"
>	    What's the best way to submit patches?  What guidelines
	    should I follow?
	  </A
></DT
></DL
></DD
></DL
><DIV
CLASS="QANDADIV"
><H3
><A
NAME="FAQ_GENERAL"
></A
>1. General Questions</H3
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1481"
></A
><B
>A.1.1. </B
>	    Where can I find information about Bugzilla?</P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    You can stay up-to-date with the latest Bugzilla
	    information at <A
HREF="http://www.mozilla.org/projects/bugzilla/"
TARGET="_top"
> http://www.mozilla.org/projects/bugzilla/</A
>
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1487"
></A
><B
>A.1.2. </B
>	    What license is Bugzilla distributed under?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Bugzilla is covered by the Mozilla Public License. See
	    details at <A
HREF="http://www.mozilla.org/MPL/"
TARGET="_top"
>	      http://www.mozilla.org/MPL/</A
>
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1493"
></A
><B
>A.1.3. </B
>	    How do I get commercial support for Bugzilla?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    <A
HREF="http://www.collab.net/"
TARGET="_top"
>www.collab.net</A
>
	    offers Bugzilla as part of their standard offering to
	    large projects. They do have some minimum fees that are
	    pretty hefty, and generally aren't interested in small
	    projects.
	  </P
><P
>	    There are several experienced Bugzilla hackers on the
	    mailing list/newsgroup who are willing to whore themselves
	    out for generous compensation. Try sending a message to
	    the mailing list asking for a volunteer.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1500"
></A
><B
>A.1.4. </B
>	    What major companies or projects are currently using
	    Bugzilla for bug-tracking?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    There are <EM
>dozens</EM
> of major comapanies
	    with public Bugzilla sites to track bugs in their
	    products.  A few include:
	    <P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>Netscape/AOL</TD
></TR
><TR
><TD
>Mozilla.org</TD
></TR
><TR
><TD
>AtHome Corporation</TD
></TR
><TR
><TD
>Red Hat Software</TD
></TR
><TR
><TD
>Loki Entertainment Software</TD
></TR
><TR
><TD
>SuSe Corp</TD
></TR
><TR
><TD
>The Horde Project</TD
></TR
><TR
><TD
>The Eazel Project</TD
></TR
><TR
><TD
>AbiSource</TD
></TR
><TR
><TD
>Real Time Enterprises, Inc</TD
></TR
><TR
><TD
>Eggheads.org</TD
></TR
><TR
><TD
>Strata Software</TD
></TR
><TR
><TD
>RockLinux</TD
></TR
><TR
><TD
>Creative Labs (makers of SoundBlaster)</TD
></TR
><TR
><TD
>The Apache Foundation</TD
></TR
><TR
><TD
>The Gnome Foundation</TD
></TR
><TR
><TD
>Linux-Mandrake</TD
></TR
></TBODY
></TABLE
><P
></P
>
	  </P
><P
>	    Suffice to say, there are more than enough huge projects
	    using Bugzilla that we can safely say it's extremely
	    popular.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1525"
></A
><B
>A.1.5. </B
>	    Who maintains Bugzilla?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    There are many, many contributors from around the world
	    maintaining Bugzilla. The designated "Maintainer" is Tara
	    Hernandez, with QA support by Matthew Tuck. Dan Mosedale
	    and Dawn Endico are employees of Mozilla.org responsible
	    for the installation of Bugzilla there, and are very
	    frequent code contributors. Terry Weissman originally
	    ported Bugzilla, but "these days, Terry just hangs around
	    and heckles."  The rest of us are mostly transient
	    developers; Bugzilla suits our needs, and we contribute
	    code as we have needs for updates.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1530"
></A
><B
>A.1.6. </B
>	    How does Bugzilla stack up against other bug-tracking
	    databases?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    A year has gone by, and I <EM
>still</EM
> can't
	    find any head-to-head comparisons of Bugzilla against
	    other defect-tracking software.  However, from my personal
	    experience with other bug-trackers, Bugzilla offers
	    superior performance on commodity hardware, better price
	    (free!), more developer- friendly features (such as stored
	    queries, email integration, and platform independence),
	    improved scalability, open source code, greater
	    flexibility, and superior ease-of-use.
	  </P
><P
>	    If you happen to be a commercial Bugzilla vendor, please
	    step forward with a rebuttal so I can include it in the
	    FAQ.  We're not in pursuit of Bugzilla ueber alles; we
	    simply love having a powerful, open-source tool to get our
	    jobs done.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1537"
></A
><B
>A.1.7. </B
>	    How do I change my user name in Bugzilla?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    You can't.  However, the administrative account can, by
	    simply opening your user account in editusers.cgi and
	    changing the login name.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1542"
></A
><B
>A.1.8. </B
>	    Why doesn't Bugzilla offer this or that feature or
	    compatability with this other tracking software?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    It may be that the support has not been built yet, or that
	    you have not yet found it.  Bugzilla is making tremendous
	    strides in usability, customizability, scalability, and
	    user interface.  It is widely considered the most complete
	    and popular open-source bug-tracking software in
	    existence.
	  </P
><P
>	    That doesn't mean it can't use improvement! You can help
	    the project along by either hacking a patch yourself that
	    supports the functionality you require, or else submitting
	    a "Request for Enhancement" (RFE) using the bug submission
	    interface at <A
HREF="http://bugzilla.mozilla.org/"
TARGET="_top"
>bugzilla.mozilla.org</A
>.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1549"
></A
><B
>A.1.9. </B
>	    Why MySQL?  I'm interested in seeing Bugzilla run on
	    Oracle/Sybase/Msql/PostgreSQL/MSSQL?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>Terry Weissman answers,
	  <A
NAME="AEN1553"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>	      You're not the only one. But <EM
>I</EM
> am
		not very interested. I'm not a real SQL or database
		person. I just wanted to make a useful tool, and build
		it on top of free software. So, I picked MySQL, and
		learned SQL by staring at the MySQL manual and some
		code lying around here, and wrote Bugzilla. I didn't
		know that Enum's were non-standard SQL. I'm not sure
		if I would have cared, but I didn't even know. So, to
		me, things are "portable" because it uses MySQL, and
		MySQL is portable enough. I fully understand (now)
		that people want to be portable to other databases,
		but that's never been a real concern of mine.
	    </P
></BLOCKQUOTE
>
	  </P
><P
>	    Things aren't quite that grim these days, however.  Terry
	    pretty much sums up much of the thinking many of us have
	    for Bugzilla, but there is light on the horizon for
	    database-independence!  Here are some options:
	  </P
><P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>	      <EM
><A
HREF="http://bugzilla.redhat.com/"
TARGET="_top"
>Red
		  Hat Bugzilla</A
></EM
>: Runs a modified
	      Bugzilla 2.8 atop an Oracle database.
	    </TD
></TR
><TR
><TD
>	      <EM
><A
HREF="http://sourceforge.net/projects/interzilla"
TARGET="_top"
>Interzilla</A
></EM
>: A project to run Bugzilla on Interbase.  No code released yet, however.
	    </TD
></TR
><TR
><TD
>	      <EM
>Bugzilla 3.0</EM
>: One of the primary
	      stated goals is multiple database support.
	    </TD
></TR
></TBODY
></TABLE
><P
></P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1567"
></A
><B
>A.1.10. </B
>	    Why do the scripts say "/usr/bonsaitools/bin/perl" instead
	    of "/usr/bin/perl" or something else?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	     Mozilla.org uses /usr/bonsaitools/bin/perl. The prime
	    rule in making submissions is "don't break
	    bugzilla.mozilla.org". If it breaks it, your patch will be
	    reverted faster than you can do a diff.
	  </P
><P
>	    Here's Terry Weissman's comment, for some historical
	    context:
	    <A
NAME="AEN1572"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>		[This was] purely my own convention. I wanted a place
		to put a version of Perl and other tools that was
		strictly under my control for the various webtools,
		and not subject to anyone else. Edit it to point to
		whatever you like.
	      </P
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>		  We always recommend that, if possible, you keep the
		  path as /usr/bonsaitools/bin/perl, and simply add a
		  /usr/bonsaitools and /usr/bonsaitools/bin directory,
		  then symlink your version of perl to
		  /usr/bonsaitools/bin/perl.  This will make upgrading
		  your Bugzilla much easier in the future.
		</P
><P
>		  Obviously, if you do not have root access to your
		  Bugzilla box, our suggestion is irrelevant.
		</P
></TD
></TR
></TABLE
></DIV
></BLOCKQUOTE
>
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="QANDADIV"
><H3
><A
NAME="FAQ_REDHAT"
></A
>2. Red Hat Bugzilla</H3
><P
>	<DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	    <EM
>This section is no longer up-to-date.</EM
>
	    Please see the section on "Red Hat Bugzilla" under
	    "Variants" in The Bugzilla Guide.
	  </P
></TD
></TR
></TABLE
></DIV
>
      </P
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1584"
></A
><B
>A.2.1. </B
>	    What about Red Hat Bugzilla?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Red Hat Bugzilla is arguably more user-friendly,
	    customizable, and scalable than stock Bugzilla. Check it
	    out at http://bugzilla.redhat.com and the sources at
	    ftp://people.redhat.com/dkl/. They've set their Bugzilla
	    up to work with Oracle out of the box. Note that Redhat
	    Bugzilla is based upon the 2.8 Bugzilla tree; Bugzilla has
	    made some tremendous advances since the 2.8 release. Why
	    not download both Bugzillas to check out the differences
	    for yourself?
	  </P
><P
>	    Dave Lawrence, the original Red Hat Bugzilla maintainer,
	    mentions:
	    <A
NAME="AEN1589"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>		Somebody needs to take the ball and run with it.  I'm
		the only maintainer and am very pressed for time.
	      </P
></BLOCKQUOTE
> If you, or someone you know, has the time
	    and expertise to do the integration work so main-tree
	    Bugzilla 2.12 and higher integrates the Red Hat Bugzilla
	    Oracle modifications, please donate your time to
	    supporting the Bugzilla project.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1592"
></A
><B
>A.2.2. </B
>	    What are the primary benefits of Red Hat Bugzilla?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    <EM
>Dave Lawrence</EM
>:
	    <A
NAME="AEN1597"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>		For the record, we are not using any template type
		implementation for the cosmetic changes maded to
		Bugzilla.  It is just alot of html changes in the code
		itself.  I admit I may have gotten a little carried
		away with it but the corporate types asked for a more
		standardized interface to match up with other projects
		relating to Red Hat web sites.  A lot of other web
		based internal tools I am working on also look like
		Bugzilla.
	      </P
><P
>		I do want to land the changes that I have made to
		Bugzilla but I may have to back out a good deal and
		make a different version of Red Hat's Bugzilla for
		checking in to CVS. Especially the cosmetic changes
		because it seems they may not fit the general public.
		I will do that as soon as I can. I also still do my
		regular QA responsibilities along with Bugzilla so
		time is difficult sometimes to come by.
	      </P
><P
>		There are also a good deal of other changes that were
		requested by management for things like support
		contracts and different permission groups for making
		bugs private. Here is a short list of the major
		changes that have been made:
	      </P
><P
></P
><OL
TYPE="1"
><LI
><P
>		    No enum types. All old enum types are now separate
		    smaller tables.
		  </P
></LI
><LI
><P
>		    No bit wise operations. Not all databases support
		    this so they were changed to a more generic way of
		    doing this task
		  </P
></LI
><LI
><P
>		    Bug reports can only be altered by the reporter,
		    assignee, or a privileged bugzilla user. The rest
		    of the world can see the bug but in a
		    non-changeable format (unless the bug has been
		    marked private).  They can however add comments,
		    add and remove themselves from the CC list
		  </P
></LI
><LI
><P
>		    Different group scheme. Each group has an id
		    number related to it. There is a user_group table
		    which contains userid to groupid mappings to
		    determine which groups each user belongs to.
		    Additionally there is a bug_group table that has
		    bugid to groupid mappings to show which groups can
		    see a particular bug. If there are no entries for
		    a bug in this table then the bug is public.
		  </P
></LI
><LI
><P
>		    Product groups. product_table created to only
		    allow certain products to be visible for certain
		    groups in both bug entry and query. This was
		    particulary helpful for support contracts.
		  </P
></LI
><LI
><P
>		    Of course many (too many) changes to Bugzilla code
		    itself to allow use with Oracle and still allow
		    operation with Mysql if so desired. Currently if
		    you use Mysql it is set to use Mysql's old
		    permission scheme to keep breakage to a minimum.
		    Hopefully one day this will standardize on one
		    style which may of course be something completely
		    different.
		  </P
></LI
><LI
><P
>		    Uses Text::Template perl module for rendering of
		    the dynamic HTML pages such as enter_bug.cgi,
		    query.cgi, bug_form.pl, and for the header and
		    footer parts of the page. This allows the html to
		    be separate from the perl code for customizing the
		    look and feel of the page to one's preference.
		  </P
></LI
><LI
><P
>		    There are many other smaller changes. There is
		    also a port to Oracle that I have been working on
		    as time permits but is not completely finished but
		    somewhat usable. I will merge it into our standard
		    code base when it becomes production quality.
		    Unfortunately there will have to be some
		    conditionals in the code to make it work with
		    other than Oracle due to some differences between
		    Oracle and Mysql.
		  </P
></LI
></OL
><P
>		Both the Mysql and Oracle versions of our current code
		base are available from ftp://people.redhat.com/dkl.
		If Terry/Tara wants I can submit patch files for all
		of the changes I have made and he can determine what
		is suitable for addition to the main bugzilla cade
		base. But for me to commit changes to the actual CVS I
		will need to back out alot of things that are not
		suitable for the rest of the Bugzilla community. I am
		open to suggestions.
	      </P
></BLOCKQUOTE
>
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1620"
></A
><B
>A.2.3. </B
>	    What's the current status of Red Hat Bugzilla?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    <DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>		This information is somewhat dated; I last updated it
		7 June 2000.  Please see the "Variants" section of
		"The Bugzilla Guide" for more up-to-date information
		regarding Red Hat Bugzilla.
	      </P
></TD
></TR
></TABLE
></DIV
> <EM
>Dave Lawrence</EM
>:
	    <A
NAME="AEN1627"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>		     I suppose the current thread warrants an update
		on the status of Oracle and bugzilla ;) We have now
		been running Bugzilla 2.8 on Oracle for the last two
		days in our production environment. I tried to do as
		much testing as possible with it before going live
		which is some of the reason for the long delay. I did
		not get enough feedback as I would have liked from
		internal developers to help weed out any bugs still
		left so I said "Fine, i will take it live and then I
		will get the feedback I want :)" So it is now starting
		to stabilize and it running quite well after working
		feverishly the last two days fixing problems as soon
		as they came in from the outside world. The current
		branch in cvs is up2date if anyone would like to grab
		it and try it out. The oracle _setup.pl is broken
		right now due to some last minute changes but I will
		update that soon. Therefore you would probably need to
		create the database tables the old fashioned way using
		the supplied sql creation scripts located in the
		./oracle directory. We have heavy optimizations in the
		database it self thanks to the in-house DBA here at
		Red Hat so it is running quite fast. The database
		itself is located on a dual PII450 with 1GB ram and 14
		high voltage differential raided scsi drives. The
		tables and indexes are partitioned in 4 chuncks across
		the raided drive which is nice because when ever you
		need to do a full table scan, it is actually starting
		in 4 different locations on 4 different drives
		simultaneously. And the indexes of course are on
		separate drives from the data so that speeds things up
		tremendously. When  I can find the time I will
		document all that we have done to get this thing going
		to help others that may need it.
	      </P
><P
>		As Matt has mentioned it is still using out-dated code
		and with a little help I would like to bring
		everything up to date for eventual  incorporation with
		the main cvs tree. Due to other duties I have with the
		company any help with this wiould be appreciated. What
		we are using  now is what I call a best first effort.
		It definitely can be improved on and may even need
		complete rewrites in a lot of areas. A lot of changes
		may have to be made in the way Bugzilla does things
		currently  to make this transition to a more generic
		database interface.  Fortunately when making the
		Oracle changes I made sure I didn't do  anything that
		I would consider Oracle specific and could not be
		easily done with other databases. Alot of the sql
		statements need to be broken up into smaller utilities
		that themselves would need to make decisions on what
		database they are using but the majority of the code
		can be made database neutral.
	      </P
></BLOCKQUOTE
>
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="QANDADIV"
><H3
><A
NAME="FAQ_LOKI"
></A
>3. Loki Bugzilla (AKA Fenris)</H3
><P
>	<DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	    Loki's "Fenris" Bugzilla is based upon the (now ancient)
	    Bugzilla 2.8 tree, and is no longer actively maintained.
	    It works well enough for Loki.  Additionally, the major
	    differences in Fenris have now been integrated into the
	    main source tree of Bugzilla, so there's not much reason
	    to go grab the source.  I leave this section of the FAQ
	    principally for historical interest, but unless Loki has
	    further input into Bugzilla's future, it will be
	    deprecated in future versions of the Guide.
	  </P
></TD
></TR
></TABLE
></DIV
>
      </P
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1636"
></A
><B
>A.3.1. </B
>	    What about Loki Bugzilla?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Loki Games has a customized version of Bugzilla available
	    at http://fenris.lokigames.com.  From that page,
	    <A
NAME="AEN1640"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>		     You may have noticed that Fenris is a fork from
		Bugzilla-- our patches weren't suitable for
		integration --and a few people have expressed interest
		in the code. Fenris has one major  improvement over
		Bugzilla, and that is individual comments are not
		appended onto a string blob, they are stored as a
		record in a separate table. This allows you to, for
		instance, separate comments out according to privilege
		levels in case your bug database could contain
		sensitive information not for public eyes. We also
		provide things like email hiding to protect user's
		privacy, additional fields such as 'user_affected' in
		case someone enters someone else's bug, comment
		editing and deletion, and more conditional system
		variables than Bugzilla does (turn off attachments,
		qacontact, etc.).
	      </P
></BLOCKQUOTE
>
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1643"
></A
><B
>A.3.2. </B
>	    Who maintains Fenris (Loki Bugzilla) now?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Raphael Barrerro &#60;raistlin@lokigames.com&#62;. Michael
	    Vance created the initial fork, but no longer maintains
	    the project.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1648"
></A
><B
>A.3.3. </B
>	    
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="QANDADIV"
><H3
><A
NAME="FAQ_PHB"
></A
>4. Pointy-Haired-Boss Questions</H3
><P
>	<DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>	    The title of this section doesn't mean you're a PHB -- it
	    just means you probably HAVE a PHB who wants to know this
	    :)
	  </P
></TD
></TR
></TABLE
></DIV
>
      </P
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1656"
></A
><B
>A.4.1. </B
>	    Is Bugzilla web-based or do you have to have specific
	    software or specific operating system on your machine?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    It is web and e-mail based.  You can edit bugs by sending
	    specially formatted email to a properly configured
	    Bugzilla, or control via the web.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1661"
></A
><B
>A.4.2. </B
>	    Has anyone you know of already done any Bugzilla
	    integration with Perforce (SCM software)?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Yes!  You can find more information elsewhere in "The
	    Bugzilla Guide" in the "Integration with Third-Party
	    Products" section. The section on Perforce isn't very
	    large, but as the maintainer of the Guide is charged with
	    Perforce/Bugzilla integration by his company, you can
	    expect this section to grow.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1666"
></A
><B
>A.4.3. </B
>	    Does Bugzilla allow the user to track multiple projects?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Absolutely!  You can track up to a "soft-limit" of around
	    64 individual "Products", that can each be composed of as
	    many "Components" as you want.  Check the Administration
	    section of the Bugzilla Guide for more information
	    regarding setting up Products and Components.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1671"
></A
><B
>A.4.4. </B
>	    If I am on many projects, and search for all bugs assigned
	    to me, will Bugzilla list them for me and allow me to sort
	    by project, severity etc?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Yes.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1676"
></A
><B
>A.4.5. </B
>	    Does Bugzilla allow attachments (text, screenshots, urls
	    etc)? If yes, are there any that are NOT allowed?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Yes.  There are many specific MIME-types that are
	    pre-defined by Bugzilla, but you may specify any arbitrary
	    MIME-type you need when you upload the file.  Since all
	    attachments are stored in the database, however, I
	    recommend storing large binary attachments elsewhere in
	    the web server's file system and providing a hyperlink as
	    a comment, or in the provided "URL" field in the bug
	    report.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1681"
></A
><B
>A.4.6. </B
>	    Does Bugzilla allow us to define our own priorities and
	    levels? Do we have complete freedom to change the labels
	    of fields and format of them, and the choice of acceptable
	    values?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Yes.  However, modifying some fields, notably those
	    related to bug progression states, also require adjusting
	    the program logic to compensate for the change.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1686"
></A
><B
>A.4.7. </B
>	    The index.html page doesn't show the footer.  It's really
	    annoying to have to go to the querypage just to check my
	    "my bugs" link.  How do I get a footer on static HTML
	    pages?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    This was a late-breaking question for the Guide, so I just
	    have to quote the relevant newsgroup thread on it.
	  </P
><P
CLASS="LITERALLAYOUT"
>&#62;&nbsp;AFAIK,&nbsp;most&nbsp;sites&nbsp;(even&nbsp;if&nbsp;they&nbsp;have&nbsp;SSI&nbsp;enabled)&nbsp;won't&nbsp;have&nbsp;#exec<br>
	&nbsp;&nbsp;&nbsp;&nbsp;cmd&nbsp;&#62;&nbsp;enabled.&nbsp;&nbsp;Perhaps&nbsp;what&nbsp;would&nbsp;be&nbsp;better&nbsp;is&nbsp;a&nbsp;#include<br>
	&nbsp;&nbsp;&nbsp;&nbsp;virtual&nbsp;and&nbsp;a&nbsp;&#62;&nbsp;footer.cgi&nbsp;the&nbsp;basically&nbsp;has&nbsp;the&nbsp;"require<br>
	&nbsp;&nbsp;&nbsp;&nbsp;'CGI.pl'&nbsp;and&nbsp;PutFooter&nbsp;command.&nbsp;&#62;&nbsp;&#62;&nbsp;Please&nbsp;note&nbsp;that&nbsp;under<br>
	&nbsp;&nbsp;&nbsp;&nbsp;most&nbsp;configurations,&nbsp;this&nbsp;also&nbsp;requires&nbsp;naming&nbsp;&#62;&nbsp;the&nbsp;file<br>
	&nbsp;&nbsp;&nbsp;&nbsp;from&nbsp;index.html&nbsp;to&nbsp;index.shtml&nbsp;(and&nbsp;making&nbsp;sure&nbsp;that&nbsp;it<br>
	&nbsp;&nbsp;&nbsp;&nbsp;will&nbsp;&#62;&nbsp;still&nbsp;be&nbsp;reconized&nbsp;as&nbsp;an&nbsp;index).&nbsp;&nbsp;Personally,&nbsp;I<br>
	&nbsp;&nbsp;&nbsp;&nbsp;think&nbsp;this&nbsp;is&nbsp;better&nbsp;on&nbsp;&#62;&nbsp;a&nbsp;per-installation&nbsp;basis<br>
	&nbsp;&nbsp;&nbsp;&nbsp;(perhaps&nbsp;add&nbsp;something&nbsp;to&nbsp;the&nbsp;FAQ&nbsp;that&nbsp;says&nbsp;how&nbsp;&#62;&nbsp;to&nbsp;do<br>
	&nbsp;&nbsp;&nbsp;&nbsp;this).&nbsp;Good&nbsp;point.&nbsp;&nbsp;Yeah,&nbsp;easy&nbsp;enough&nbsp;to&nbsp;do,&nbsp;that&nbsp;it<br>
	&nbsp;&nbsp;&nbsp;&nbsp;shouldn't&nbsp;be&nbsp;a&nbsp;big&nbsp;deal&nbsp;for&nbsp;someone&nbsp;to&nbsp;take&nbsp;it&nbsp;on&nbsp;if&nbsp;they<br>
	&nbsp;&nbsp;&nbsp;&nbsp;want&nbsp;it.&nbsp;&nbsp;FAQ&nbsp;is&nbsp;a&nbsp;good&nbsp;place&nbsp;for&nbsp;it.&nbsp;&#62;&nbsp;Dave&nbsp;Miller&nbsp;wrote:<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&#62;&nbsp;&#62;&#62;&nbsp;I&nbsp;did&nbsp;a&nbsp;little&nbsp;experimenting&nbsp;with&nbsp;getting&nbsp;the&nbsp;command<br>
	&nbsp;&nbsp;&nbsp;&nbsp;menu&nbsp;and&nbsp;footer&nbsp;on&nbsp;&#62;&#62;&nbsp;the&nbsp;end&nbsp;of&nbsp;the&nbsp;index&nbsp;page&nbsp;while<br>
	&nbsp;&nbsp;&nbsp;&nbsp;leaving&nbsp;it&nbsp;as&nbsp;an&nbsp;HTML&nbsp;file...&nbsp;&#62;&#62;&nbsp;&#62;&#62;&nbsp;I&nbsp;was&nbsp;successful.&nbsp;:)<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&#62;&#62;&nbsp;&#62;&#62;&nbsp;I&nbsp;added&nbsp;this&nbsp;line:&nbsp;&#62;&#62;&nbsp;&#62;&#62;&nbsp;&nbsp;&#62;&#62;&nbsp;&#62;&#62;&nbsp;Just&nbsp;before&nbsp;the<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&#60;/BODY&#62;&nbsp;&#60;/HTML&#62;&nbsp;at&nbsp;the&nbsp;end&nbsp;of&nbsp;the&nbsp;file.&nbsp;&nbsp;And<br>
	&nbsp;&nbsp;&nbsp;&nbsp;it&nbsp;worked.&nbsp;&#62;&#62;&nbsp;&#62;&#62;&nbsp;Thought&nbsp;I'd&nbsp;toss&nbsp;that&nbsp;out&nbsp;there.&nbsp;&nbsp;Should<br>
	&nbsp;&nbsp;&nbsp;&nbsp;I&nbsp;check&nbsp;this&nbsp;in?&nbsp;&nbsp;For&nbsp;those&nbsp;that&nbsp;&#62;&#62;&nbsp;have&nbsp;SSI&nbsp;disabled,<br>
	&nbsp;&nbsp;&nbsp;&nbsp;it'll&nbsp;act&nbsp;like&nbsp;a&nbsp;comment,&nbsp;so&nbsp;I&nbsp;wouldn't&nbsp;think&nbsp;it&nbsp;would&nbsp;&#62;&#62;<br>
	&nbsp;&nbsp;&nbsp;&nbsp;break&nbsp;anything.<br>
	&nbsp;&nbsp;</P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1692"
></A
><B
>A.4.8. </B
>	    Does Bugzilla provide any reporting features, metrics,
	    graphs, etc? You know, the type of stuff that management
	    likes to see. :)
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Yes.  Look at <A
HREF="http://bugzilla.mozilla.org/reports.cgi"
TARGET="_top"
> http://bugzilla.mozilla.org/reports.cgi</A
> for basic reporting facilities.
	  </P
><P
>	    For more advanced reporting, I recommend hooking up a
	    professional reporting package, such as Crystal Reports,
	    and use ODBC to access the MySQL database.  You can do a
	    lot through the Query page of Bugzilla as well, but right
	    now Advanced Reporting is much better accomplished through
	    third-party utilities that can interface with the database
	    directly.
	  </P
><P
>	    Advanced Reporting is a Bugzilla 3.X proposed feature.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1700"
></A
><B
>A.4.9. </B
>	    Is there email notification and if so, what do you see
	    when you get an email? Do you see bug number and title or
	    is it only the number?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Email notification is user-configurable.  The bug id and
	    Topic of the bug report accompany each email notification,
	    along with a list of the changes made.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1705"
></A
><B
>A.4.10. </B
>	    Can email notification be set up to send to multiple
	    people, some on the To List, CC List, BCC List etc?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Yes.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1710"
></A
><B
>A.4.11. </B
>	    If there is email notification, do users have to have any
	    particular type of email application?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Bugzilla email is sent in plain text, the most compatible
	    mail format on the planet.
	    <DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>		If you decide to use the bugzilla_email integration
		features to allow Bugzilla to record responses to mail
		with the associated bug, you may need to caution your
		users to set their mailer to "respond to messages in
		the format in which they were sent".  For security
		reasons Bugzilla ignores HTML tags in comments, and if
		a user sends HTML-based email into Bugzilla the
		resulting comment looks downright awful.
	      </P
></TD
></TR
></TABLE
></DIV
>
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1717"
></A
><B
>A.4.12. </B
>	     If I just wanted to track certain bugs, as they go
	    through life, can I set it up to alert me via email
	    whenever that bug changes, whether it be owner, status or
	    description etc.?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Yes.  Place yourself in the "cc" field of the bug you wish
	    to monitor. Then change your "Notify me of changes to"
	    field in the Email Settings tab of the User Preferences
	    screen in Bugzilla to the "Only those bugs which I am
	    listed on the CC line" option.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1722"
></A
><B
>A.4.13. </B
>	    Does Bugzilla allow data to be imported and exported? If I
	    had outsiders write up a bug report using a MS Word bug
	    template, could that template be imported into "matching"
	    fields? If I wanted to take the results of a query and
	    export that data to MS Excel, could I do that?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Mozilla allows data export through a custom DTD in XML
	    format. It does not, however, export to specific formats
	    other than the XML Mozilla DTD.  Importing the data into
	    Excel or any other application is left as an exercise for
	    the reader.
	  </P
><P
>	    If you create import filters to other applications from
	    Mozilla's XML, please submit your modifications for
	    inclusion in future Bugzilla distributions.
	  </P
><P
>	    As for data import, any application can send data to
	    Bugzilla through the HTTP protocol, or through Mozilla's
	    XML API.  However, it seems kind of silly to put another
	    front-end in front of Bugzilla; it makes more sense to
	    create a simplified bug submission form in HTML.  You can
	    find an excellent example at <A
HREF="http://www.mozilla.org/quality/help/bugzilla-helper.html"
TARGET="_top"
> http://www.mozilla.org/quality/help/bugzilla-helper.html</A
>
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1730"
></A
><B
>A.4.14. </B
>	    Does Bugzilla allow fields to be added, changed or
	    deleted? If I want to customize the bug submission form to
	    meet our needs, can I do that using our terminology?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Yes.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1735"
></A
><B
>A.4.15. </B
>	    Has anyone converted Bugzilla to another language to be
	    used in other countries? Is it localizable?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Currently, no.  Internationalization support for Perl did
	    not exist in a robust fashion until the recent release of
	    version 5.6.0; Bugzilla is, and likely will remain (until
	    3.X) completely non-localized.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1740"
></A
><B
>A.4.16. </B
>	    Can a user create and save reports? Can they do this in
	    Word format? Excel format?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Yes.  No.  No.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1745"
></A
><B
>A.4.17. </B
>	    Can a user re-run a report with a new project, same query?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Yes.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1750"
></A
><B
>A.4.18. </B
>	    Can a user modify an existing report and then save it into
	    another name?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    You can save an unlimited number of queries in Bugzilla.
	    You are free to modify them and rename them to your
	    heart's desire.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1755"
></A
><B
>A.4.19. </B
>	    Does Bugzilla have the ability to search by word, phrase,
	    compound search?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    You have no idea.  Bugzilla's query interface,
	    particularly with the advanced Boolean operators, is
	    incredibly versatile.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1760"
></A
><B
>A.4.20. </B
>	    Can the admin person establish separate group and
	    individual user privileges?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Yes.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1765"
></A
><B
>A.4.21. </B
>	     Does Bugzilla provide record locking when there is
	    simultaneous access to the same bug? Does the second
	    person get a notice that the bug is in use or how are they
	    notified?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Bugzilla does not lock records.  It provides mid-air
	    collision detection, and offers the offending user a
	    choice of options to deal with the conflict.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1770"
></A
><B
>A.4.22. </B
>	    Are there any backup features provided?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    MySQL, the database back-end for Bugzilla, allows
	    hot-backup of data. You can find strategies for dealing
	    with backup considerations at <A
HREF="http://www.mysql.com/doc/B/a/Backup.html"
TARGET="_top"
> http://www.mysql.com/doc/B/a/Backup.html</A
>
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1776"
></A
><B
>A.4.23. </B
>	    Can users be on the system while a backup is in progress?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Yes.  However, commits to the database must wait until the
	    tables are unlocked.  Bugzilla databases are typically
	    very small, and backups routinely take less than a minute.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1781"
></A
><B
>A.4.24. </B
>	    What type of human resources are needed to be on staff to
	    install and maintain Bugzilla? Specifically, what type of
	    skills does the person need to have? I need to find out if
	    we were to go with Bugzilla, what types of individuals
	    would we need to hire and how much would that cost vs
	    buying an "Out-of-the-Box" solution.
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    If Bugzilla is set up correctly from the start, continuing
	    maintenance needs are minimal and can be completed by
	    unskilled labor.  Things like rotate backup tapes and
	    check log files for the word "error".
	  </P
><P
>	    Commercial Bug-tracking software typically costs somewhere
	    upwards of $20,000 or more for 5-10 floating licenses.
	    Bugzilla consultation is available from skilled members of
	    the newsgroup.
	  </P
><P
>	    As an example, as of this writing I typically charge $115
	    for the first hour, and $89 each hour thereafter for
	    consulting work.  It takes me three to five hours to make
	    Bugzilla happy on a Development installation of
	    Linux-Mandrake.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1788"
></A
><B
>A.4.25. </B
>	    What time frame are we looking at if we decide to hire
	    people to install and maintain the Bugzilla? Is this
	    something that takes hours or weeks to install and a
	    couple of hours per week to maintain and customize or is
	    this a multi-week install process, plus a full time job
	    for 1 person, 2 people, etc?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    It all depends on your level of commitment.  Someone with
	    much Bugzilla experience can get you up and running in
	    less than a day, and your Bugzilla install can run
	    untended for years.  If your Bugzilla strategy is critical
	    to your business workflow, hire somebody with reasonable
	    UNIX or Perl skills to handle your process management and
	    bug-tracking maintenance &#38; customization.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1793"
></A
><B
>A.4.26. </B
>	    Is there any licensing fee or other fees for using
	    Bugzilla? Any out-of-pocket cost other than the bodies
	    needed as identified above?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    No.  MySQL asks, if you find their product valuable, that
	    you purchase a support contract from them that suits your
	    needs.
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="QANDADIV"
><H3
><A
NAME="FAQ_INSTALL"
></A
>5. Bugzilla Installation</H3
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1800"
></A
><B
>A.5.1. </B
>	    How do I download and install Bugzilla?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Check <A
HREF="http://www.mozilla.org/projects/bugzilla/"
TARGET="_top"
> http://www.mozilla.org/projects/bugzilla/</A
> for details. Once you download it, untar it, read the Bugzilla Guide.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1806"
></A
><B
>A.5.2. </B
>	    How do I install Bugzilla on Windows NT?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Installation on Windows NT has its own section in "The
	    Bugzilla Guide".
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1811"
></A
><B
>A.5.3. </B
>	    Is there an easy way to change the Bugzilla cookie name?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    At present, no.
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="QANDADIV"
><H3
><A
NAME="FAQ_SECURITY"
></A
>6. Bugzilla Security</H3
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1818"
></A
><B
>A.6.1. </B
>	    How do I completely disable MySQL security if it's giving
	    me problems (I've followed the instructions in the
	    installation section of this guide!)?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Run mysql like this: "mysqld --skip-grant-tables".  Please
	    remember <EM
>this makes mysql as secure as taping a
	      $100 to the floor of a football stadium bathroom for
	      safekeeping.</EM
>  Please read the Security
	    section of the Administration chapter of "The Bugzilla
	    Guide" before proceeding.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1824"
></A
><B
>A.6.2. </B
>	    Are there any security problems with Bugzilla?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    The Bugzilla code has not undergone a complete security
	    audit. It is recommended that you closely examine
	    permissions on your Bugzilla installation, and follow the
	    recommended security guidelines found in The Bugzilla
	    Guide.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1829"
></A
><B
>A.6.3. </B
>	    I've implemented the security fixes mentioned in Chris
	    Yeh's security advisory of 5/10/2000 advising not to run
	    MySQL as root, and am running into problems with MySQL no
	    longer working correctly.
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    This is a common problem, related to running out of file
	    descriptors. Simply add "ulimit -n unlimited" to the
	    script which starts mysqld.
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="QANDADIV"
><H3
><A
NAME="FAQ_EMAIL"
></A
>7. Bugzilla Email</H3
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1836"
></A
><B
>A.7.1. </B
>	    I have a user who doesn't want to receive any more email
	    from Bugzilla. How do I stop it entirely for this user?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    With the email changes to 2.12, the user should be able to
	    set this in user email preferences.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1841"
></A
><B
>A.7.2. </B
>	    I'm evaluating/testing Bugzilla, and don't want it to send
	    email to anyone but me. How do I do it?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Edit the param for the mail text. Replace "To:" with
	    "X-Real-To:", replace "Cc:" with "X-Real-CC:", and add a
	    "To: (myemailaddress)".
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1846"
></A
><B
>A.7.3. </B
>	    I want whineatnews.pl to whine at something more, or other
	    than, only new bugs. How do I do it?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Try Klaas Freitag's excellent patch for "whineatassigned"
	    functionality. You can find it at<A
HREF="           http://bugzilla.mozilla.org/show_bug.cgi?id=6679"
TARGET="_top"
> http://bugzilla.mozilla.org/show_bug.cgi?id=6679</A
>. This patch is against an older version of Bugzilla, so you must apply the diffs manually.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1852"
></A
><B
>A.7.4. </B
>	    I don't like/want to use Procmail to hand mail off to
	    bug_email.pl. What alternatives do I have?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    You can call bug_email.pl directly from your aliases file,
	    with an entry like this:
	    <A
NAME="AEN1856"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>		bugzilla-daemon:
		"|/usr/local/bin/bugzilla/contrib/bug_email.pl"
	      </P
></BLOCKQUOTE
> However, this is fairly nasty and subject to
	    problems; you also need to set up your smrsh (sendmail
	    restricted shell) to allow it.  In a pinch, though, it can
	    work.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1859"
></A
><B
>A.7.5. </B
>	    How do I set up the email interface to submit/change bugs
	    via email?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    You can find an updated README.mailif file in the contrib/
	    directory of your Bugzilla distribution that walks you
	    through the setup.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1864"
></A
><B
>A.7.6. </B
>	    Email takes FOREVER to reach me from bugzilla -- it's
	    extremely slow. What gives?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    If you are using an alternate Mail Transport Agent (MTA
	    other than sendmail), make sure the options given in the
	    "processmail" script for all instances of "sendmail" are
	    correct for your MTA. If you are using Sendmail, you may
	    wish to delete the "-ODeliveryMode=deferred" option in the
	    "processmail" script for every invocation of "sendmail".
	    (Be sure and leave the "-t" option, though!)
	  </P
><P
>	    A better alternative is to change the "-O" option to
	    "-ODeliveryMode=background".  This prevents Sendmail from
	    hanging your Bugzilla Perl processes if the domain to
	    which it must send mail is unavailable.
	  </P
><P
>	    This is now a configurable parameter called "sendmailnow",
	    available from editparams.cgi.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1871"
></A
><B
>A.7.7. </B
>	     How come email never reaches me from bugzilla changes?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Double-check that you have not turned off email in your
	    user preferences. Confirm that Bugzilla is able to send
	    email by visiting the "Log In" link of your Bugzilla
	    installation and clicking the "Email me a password" button
	    after entering your email address.
	  </P
><P
>	    If you never receive mail from Bugzilla, chances you do
	    not have sendmail in "/usr/lib/sendmail".  Ensure sendmail
	    lives in, or is symlinked to, "/usr/lib/sendmail".
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="QANDADIV"
><H3
><A
NAME="FAQ_DB"
></A
>8. Bugzilla Database</H3
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1879"
></A
><B
>A.8.1. </B
>	    I've heard Bugzilla can be used with Oracle?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Red Hat Bugzilla, mentioned above, works with Oracle.  The
	    current version from Mozilla.org does not have this
	    capability.  Unfortunately, though you will sacrifice a
	    lot of the really great features available in Bugzilla
	    2.10 and 2.12 if you go with the 2.8-based Redhat version.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1884"
></A
><B
>A.8.2. </B
>	    Bugs are missing from queries, but exist in the database
	    (and I can pull them up by specifying the bug ID). What's
	    wrong?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	     You've almost certainly enabled the "shadow database",
	    but for some reason it hasn't been updated for all your
	    bugs. This is the database against which queries are run,
	    so that really complex or slow queries won't lock up
	    portions of the database for other users. You can turn off
	    the shadow database in editparams.cgi. If you wish to
	    continue using the shadow database, then as your "bugs"
	    user run "./syncshadowdb -syncall" from the command line
	    in the bugzilla installation directory to recreate your
	    shadow database. After it finishes, be sure to check the
	    params and make sure that "queryagainstshadowdb" is still
	    turned on. The syncshadowdb program turns it off if it was
	    on, and is supposed to turn it back on when completed;
	    that way, if it crashes in the middle of recreating the
	    database, it will stay off forever until someone turns it
	    back on by hand. Apparently, it doesn't always do that
	    yet.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1889"
></A
><B
>A.8.3. </B
>	    I think my database might be corrupted, or contain invalid
	    entries. What do I do?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Run the "sanity check" utility (./sanitycheck.cgi in the
	    bugzilla_home directory) to see! If it all comes back,
	    you're OK.  If it doesn't come back OK (i.e. any red
	    letters), there are certain things Bugzilla can recover
	    from and certain things it can't.  If it can't
	    auto-recover, I hope you're familiar with mysqladmin
	    commands or have installed another way to manage your
	    database...
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1894"
></A
><B
>A.8.4. </B
>	    I want to manually edit some entries in my database. How?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	     There is no facility in Bugzilla itself to do this. It's
	    also generally not a smart thing to do if you don't know
	    exactly what you're doing. However, if you understand SQL
	    you can use the mysqladmin utility to manually insert,
	    delete, and modify table information. Personally, I use
	    "phpMyAdmin". You have to compile a PHP module with MySQL
	    support to make it work, but it's very clean and easy to
	    use.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1899"
></A
><B
>A.8.5. </B
>	    I try to add myself as a user, but Bugzilla always tells
	    me my password is wrong.
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Certain version of MySQL (notably, 3.23.29 and 3.23.30)
	    accidentally disabled the "crypt()" function.  This
	    prevented MySQL from storing encrypted passwords. Upgrade
	    to the "3.23 stable" version of MySQL and you should be
	    good to go.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1904"
></A
><B
>A.8.6. </B
>	    I think I've set up MySQL permissions correctly, but
	    bugzilla still can't connect.
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Try running MySQL from its binary: "mysqld
	    --skip-grant-tables". This will allow you to completely
	    rule out grant tables as the cause of your frustration.
	    However, I do not recommend you run it this way on a
	    regular basis, unless you really want your web site
	    defaced and your machine cracked.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1909"
></A
><B
>A.8.7. </B
>	    How do I synchronize bug information among multiple
	    different Bugzilla databases?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Well, you can synchronize or you can move bugs.
	    Synchronization will only work one way -- you can create a
	    read-only copy of the database at one site, and have it
	    regularly updated at intervals from the main database.
	  </P
><P
>	    MySQL has some synchronization features builtin to the
	    latest releases. It would be great if someone looked into
	    the possibilities there and provided a report to the
	    newsgroup on how to effectively synchronize two Bugzilla
	    installations.
	  </P
><P
>	    If you simply need to transfer bugs from one Bugzilla to
	    another, checkout the "move.pl" script in the Bugzilla
	    distribution.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1916"
></A
><B
>A.8.8. </B
>	    Why do I get bizarre errors when trying to submit data,
	    particularly problems with "groupset"?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    If you're sure your MySQL parameters are correct, you
	    might want turn "strictvaluechecks" OFF in editparams.cgi.
	    If you have "usebugsentry" set "On", you also cannot
	    submit a bug as readable by more than one group with
	    "strictvaluechecks" ON.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1921"
></A
><B
>A.8.9. </B
>	    How come even after I delete bugs, the long descriptions
	    show up?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Delete everything from $BUZILLA_HOME/shadow.  Bugzilla
	    creates shadow files there, with each filename
	    corresponding to a bug number.  Also be sure to run
	    syncshadowdb to make sure, if you are using a shadow
	    database, that the shadow database is current.
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="QANDADIV"
><H3
><A
NAME="FAQ_NT"
></A
>9. Bugzilla and Win32</H3
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1928"
></A
><B
>A.9.1. </B
>	    What is the easiest way to run Bugzilla on Win32
	    (Win98+/NT/2K)?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Remove Windows. Install Linux. Install Bugzilla. The boss
	    will never know the difference.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1933"
></A
><B
>A.9.2. </B
>	    Is there a "Bundle::Bugzilla" equivalent for Win32?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Not currently.  Bundle::Bugzilla enormously simplifies
	    Bugzilla installation on UNIX systems.  If someone can
	    volunteer to create a suitable PPM bundle for Win32, it
	    would be appreciated.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1938"
></A
><B
>A.9.3. </B
>	    CGI's are failing with a "something.cgi is not a valid
	    Windows NT application" error. Why?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Depending on what Web server you are using, you will have
	    to configure the Web server to treat *.cgi files as CGI
	    scripts. In IIS, you do this by adding *.cgi to the App
	    Mappings with the &#60;path&#62;\perl.exe %s %s as the
	    executable.
	  </P
><P
>	    Microsoft has some advice on this matter, as well:
	    <A
NAME="AEN1943"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>		"Set application mappings. In the ISM, map the
		extension for the script file(s) to the executable for
		the script interpreter. For example, you might map the
		extension .py to Python.exe, the executable for the
		Python script interpreter. Note For the ActiveState
		Perl script interpreter, the extension .pl is
		associated with PerlIS.dll by default. If you want to
		change the association of .pl to perl.exe, you need to
		change the application mapping. In the mapping, you
		must add two percent (%) characters to the end of the
		pathname for perl.exe, as shown in this example:
		c:\perl\bin\perl.exe %s %s"
	      </P
></BLOCKQUOTE
>
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1946"
></A
><B
>A.9.4. </B
>	    Can I have some general instructions on how to make
	    Bugzilla on Win32 work?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    The following couple entries are deprecated in favor of
	    the Windows installation instructions available in the
	    "Administration" portion of "The Bugzilla Guide". However,
	    they are provided here for historical interest and
	    insight. <P
CLASS="LITERALLAYOUT"
>&nbsp;1.&nbsp;#!C:/perl/bin/perl&nbsp;had&nbsp;to&nbsp;be<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;added&nbsp;to&nbsp;every&nbsp;perl&nbsp;file.&nbsp;2.&nbsp;Converted&nbsp;to&nbsp;Net::SMTP&nbsp;to<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;handle&nbsp;mail&nbsp;messages&nbsp;instead&nbsp;of&nbsp;/usr/bin/sendmail.&nbsp;3.<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The&nbsp;crypt&nbsp;function&nbsp;isn't&nbsp;available&nbsp;on&nbsp;Windows&nbsp;NT&nbsp;(at<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;least&nbsp;none&nbsp;that&nbsp;I&nbsp;am&nbsp;aware),&nbsp;so&nbsp;I&nbsp;made&nbsp;encrypted<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;passwords&nbsp;=&nbsp;plaintext&nbsp;passwords.&nbsp;4.&nbsp;The&nbsp;system&nbsp;call&nbsp;to<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;diff&nbsp;had&nbsp;to&nbsp;be&nbsp;changed&nbsp;to&nbsp;the&nbsp;Cygwin&nbsp;diff.&nbsp;5.&nbsp;This&nbsp;was<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;just&nbsp;to&nbsp;get&nbsp;a&nbsp;demo&nbsp;running&nbsp;under&nbsp;NT,&nbsp;it&nbsp;seems&nbsp;to&nbsp;be<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;working&nbsp;good,&nbsp;and&nbsp;I&nbsp;have&nbsp;inserted&nbsp;almost&nbsp;100&nbsp;bugs&nbsp;from<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;another&nbsp;bug&nbsp;tracking&nbsp;system.&nbsp;Since&nbsp;this&nbsp;work&nbsp;was&nbsp;done<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;just&nbsp;to&nbsp;get&nbsp;an&nbsp;in-house&nbsp;demo,&nbsp;I&nbsp;am&nbsp;NOT&nbsp;planning&nbsp;on<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;making&nbsp;a&nbsp;patch&nbsp;for&nbsp;submission&nbsp;to&nbsp;Bugzilla.&nbsp;If&nbsp;you&nbsp;would<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;like&nbsp;a&nbsp;zip&nbsp;file,&nbsp;let&nbsp;me&nbsp;know.&nbsp;Q:&nbsp;Hmm,&nbsp;couldn't&nbsp;figure&nbsp;it<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;out&nbsp;from&nbsp;the&nbsp;general&nbsp;instructions&nbsp;above.&nbsp;&nbsp;How&nbsp;about<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;step-by-step?&nbsp;A:&nbsp;Sure!&nbsp;Here&nbsp;ya&nbsp;go!&nbsp;1.&nbsp;Install&nbsp;IIS&nbsp;4.0<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;from&nbsp;the&nbsp;NT&nbsp;Option&nbsp;Pack&nbsp;#4.&nbsp;2.&nbsp;Download&nbsp;and&nbsp;install<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Active&nbsp;Perl.&nbsp;3.&nbsp;Install&nbsp;the&nbsp;Windows&nbsp;GNU&nbsp;tools&nbsp;from<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cygwin.&nbsp;Make&nbsp;sure&nbsp;to&nbsp;add&nbsp;the&nbsp;bin&nbsp;directory&nbsp;to&nbsp;your<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;system&nbsp;path.&nbsp;(Everyone&nbsp;should&nbsp;have&nbsp;these,&nbsp;whether&nbsp;they<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;decide&nbsp;to&nbsp;use&nbsp;Bugzilla&nbsp;or&nbsp;not.&nbsp;:-)&nbsp;)&nbsp;4.&nbsp;Download<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;relevant&nbsp;packages&nbsp;from&nbsp;ActiveState&nbsp;at<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;http://www.activestate.com/packages/zips/.&nbsp;+<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;DBD-Mysql.zip&nbsp;5.&nbsp;Extract&nbsp;each&nbsp;zip&nbsp;file&nbsp;with&nbsp;WinZip,&nbsp;and<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;install&nbsp;each&nbsp;ppd&nbsp;file&nbsp;using&nbsp;the&nbsp;notation:&nbsp;ppm&nbsp;install<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&#60;module&#62;.ppd&nbsp;6.&nbsp;Install&nbsp;Mysql.&nbsp;&nbsp;*Note:&nbsp;If&nbsp;you&nbsp;move<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;the&nbsp;default&nbsp;install&nbsp;from&nbsp;c:\mysql,&nbsp;you&nbsp;must&nbsp;add&nbsp;the<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;appropriate&nbsp;startup&nbsp;parameters&nbsp;to&nbsp;the&nbsp;NT&nbsp;service.&nbsp;(ex.<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;-b&nbsp;e:\\programs\\mysql)&nbsp;7.&nbsp;Download&nbsp;any&nbsp;Mysql&nbsp;client.<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;http://www.mysql.com/download_win.html&nbsp;8.&nbsp;Setup&nbsp;MySql.<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(These&nbsp;are&nbsp;the&nbsp;commands&nbsp;that&nbsp;I&nbsp;used.)&nbsp;I.&nbsp;Cleanup&nbsp;default<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;database&nbsp;settings.&nbsp;C:\mysql\bin\mysql&nbsp;-u&nbsp;root&nbsp;mysql<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;DELETE&nbsp;FROM&nbsp;user&nbsp;WHERE&nbsp;Host='localhost'&nbsp;AND<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;User='';&nbsp;mysql&#62;&nbsp;quit&nbsp;C:\mysql\bin\mysqladmin&nbsp;reload&nbsp;II.<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Set&nbsp;password&nbsp;for&nbsp;root.&nbsp;C:\mysql\bin\mysql&nbsp;-u&nbsp;root&nbsp;mysql<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;UPDATE&nbsp;user&nbsp;SET&nbsp;Password=PASSWORD('new_password')<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;WHERE&nbsp;user='root';&nbsp;mysql&#62;&nbsp;FLUSH&nbsp;PRIVILEGES;&nbsp;mysql&#62;&nbsp;quit<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysqladmin&nbsp;-u&nbsp;root&nbsp;reload&nbsp;III.&nbsp;Create&nbsp;bugs<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;user.&nbsp;C:\mysql\bin\mysql&nbsp;-u&nbsp;root&nbsp;-p&nbsp;mysql&#62;&nbsp;insert&nbsp;into<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;user&nbsp;(host,user,password)&nbsp;values('localhost','bugs','');<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;quit&nbsp;C:\mysql\bin\mysqladmin&nbsp;-u&nbsp;root&nbsp;reload&nbsp;IV.<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Create&nbsp;the&nbsp;bugs&nbsp;database.&nbsp;C:\mysql\bin\mysql&nbsp;-u&nbsp;root&nbsp;-p<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;create&nbsp;database&nbsp;bugs;&nbsp;V.&nbsp;Give&nbsp;the&nbsp;bugs&nbsp;user<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;access&nbsp;to&nbsp;the&nbsp;bugs&nbsp;database.&nbsp;mysql&#62;&nbsp;insert&nbsp;into&nbsp;db<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(host,db,user,select_priv,insert_priv,update_priv,delete_priv,create_priv,drop_priv)&nbsp;values('localhost','bugs','bugs','Y','Y','Y','Y','Y','N')&nbsp;mysql&#62;&nbsp;quit&nbsp;C:\mysql\bin\mysqladmin&nbsp;-u&nbsp;root&nbsp;reload&nbsp;9.&nbsp;Run&nbsp;the&nbsp;table&nbsp;scripts&nbsp;to&nbsp;setup&nbsp;the&nbsp;bugs&nbsp;database.&nbsp;10.&nbsp;Change&nbsp;CGI.pm&nbsp;to&nbsp;use&nbsp;the&nbsp;following&nbsp;regular&nbsp;expression&nbsp;because&nbsp;of&nbsp;differing&nbsp;backslashes&nbsp;in&nbsp;NT&nbsp;versus&nbsp;UNIX.&nbsp;o&nbsp;$0&nbsp;=~&nbsp;m:[^\\]*$:;&nbsp;11.&nbsp;Had&nbsp;to&nbsp;make&nbsp;the&nbsp;crypt&nbsp;password&nbsp;=&nbsp;plain&nbsp;text&nbsp;password&nbsp;in&nbsp;the&nbsp;database.&nbsp;(Thanks&nbsp;to&nbsp;Andrew&nbsp;Lahser"&nbsp;&#60;andrew_lahser@merck.com&#62;"&nbsp;on&nbsp;this&nbsp;one.)&nbsp;The&nbsp;files&nbsp;that&nbsp;I&nbsp;changed&nbsp;were:&nbsp;o&nbsp;globals.pl&nbsp;o&nbsp;CGI.pl&nbsp;o&nbsp;alternately,&nbsp;you&nbsp;can&nbsp;try&nbsp;commenting&nbsp;all&nbsp;references&nbsp;to&nbsp;'crypt'&nbsp;string&nbsp;and&nbsp;replace&nbsp;them&nbsp;with&nbsp;similar&nbsp;lines&nbsp;but&nbsp;without&nbsp;encrypt()&nbsp;or&nbsp;crypr()&nbsp;functions&nbsp;insida&nbsp;all&nbsp;files.&nbsp;12.&nbsp;Replaced&nbsp;sendmail&nbsp;with&nbsp;Windmail.&nbsp;Basically,&nbsp;you&nbsp;have&nbsp;to&nbsp;come&nbsp;up&nbsp;with&nbsp;a&nbsp;sendmail&nbsp;substitute&nbsp;for&nbsp;NT.&nbsp;Someone&nbsp;said&nbsp;that&nbsp;they&nbsp;used&nbsp;a&nbsp;Perl&nbsp;module&nbsp;(Net::SMTP),&nbsp;but&nbsp;I&nbsp;was&nbsp;trying&nbsp;to&nbsp;save&nbsp;time&nbsp;and&nbsp;do&nbsp;as&nbsp;little&nbsp;Perl&nbsp;coding&nbsp;as&nbsp;possible.&nbsp;13.&nbsp;Added&nbsp;"perl"&nbsp;to&nbsp;the&nbsp;beginning&nbsp;of&nbsp;all&nbsp;Perl&nbsp;system&nbsp;calls&nbsp;that&nbsp;use&nbsp;a&nbsp;perl&nbsp;script&nbsp;as&nbsp;an&nbsp;argument&nbsp;and&nbsp;renamed&nbsp;processmail&nbsp;to&nbsp;processmail.pl.&nbsp;14.&nbsp;In&nbsp;processmail.pl,&nbsp;I&nbsp;added&nbsp;binmode(HANDLE)&nbsp;before&nbsp;all&nbsp;read()&nbsp;calls.&nbsp;I'm&nbsp;not&nbsp;sure&nbsp;about&nbsp;this&nbsp;one,&nbsp;but&nbsp;the&nbsp;read()&nbsp;under&nbsp;NT&nbsp;wasn't&nbsp;counting&nbsp;the&nbsp;EOLs&nbsp;without&nbsp;the&nbsp;binary&nbsp;read."&nbsp;</P
>
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1952"
></A
><B
>A.9.5. </B
>	    I'm having trouble with the perl modules for NT not being
	    able to talk to to the database.
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Your modules may be outdated or inaccurate. Try:
	    <P
></P
><OL
TYPE="1"
><LI
><P
>		  Hitting http://www.activestate.com/ActivePerl
		</P
></LI
><LI
><P
>		  Download ActivePerl
		</P
></LI
><LI
><P
>		  Go to your prompt
		</P
></LI
><LI
><P
>		  Type 'ppm'
		</P
></LI
><LI
><P
>		  <TT
CLASS="PROMPT"
>PPM&#62;</TT
> <B
CLASS="COMMAND"
>install DBI DBD-mysql
		    GD</B
>
		</P
></LI
></OL
> I reckon TimeDate and Data::Dumper come
	    with the activeperl. You can check the ActiveState site
	    for packages for installation through PPM. <A
HREF="              http://www.activestate.com/Packages/"
TARGET="_top"
> http://www.activestate.com/Packages/</A
>
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="QANDADIV"
><H3
><A
NAME="FAQ_USE"
></A
>10. Bugzilla Usage</H3
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1973"
></A
><B
>A.10.1. </B
>	    The query page is very confusing.  Isn't there a simpler
	    way to query?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    We are developing in that direction.  You can follow
	    progress on this at <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=16775"
TARGET="_top"
> http://bugzilla.mozilla.org/show_bug.cgi?id=16775</A
>.  Some functionality is available in Bugzilla 2.12, and is available as "quicksearch.html"
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1979"
></A
><B
>A.10.2. </B
>	    I'm confused by the behavior of the "accept" button in the
	    Show Bug form. Why doesn't it assign the bug to me when I
	    accept it?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    The current behavior is acceptable to bugzilla.mozilla.org
	    and most users.  I personally don't like it.  You have
	    your choice of patches to change this behavior, however.
	    <P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
><A
HREF="http://bugzilla.mozilla.org/showattachment.cgi?attach_id=8029"
TARGET="_top"
> Add a "and accept bug" radio button</A
></TD
></TR
><TR
><TD
><A
HREF="http://bugzilla.mozilla.org/showattachment.cgi?attach_id=8153"
TARGET="_top"
> "Accept" button automatically assigns to you</A
></TD
></TR
></TBODY
></TABLE
><P
></P
> Note that these patches are somewhat dated.
	    You will need to do the find and replace manually to apply
	    them.  They are very small, though.  It is easy.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1989"
></A
><B
>A.10.3. </B
>	    I can't upload anything into the database via the "Create
	    Attachment" link.  What am I doing wrong?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    The most likely cause is a very old browser or a browser
	    that is incompatible with file upload via POST.  Download
	    the latest Netscape, Microsoft, or Mozilla browser to
	    handle uploads correctly.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1994"
></A
><B
>A.10.4. </B
>	    Email submissions to Bugzilla that have attachments end up
	    asking me to save it as a "cgi" file.
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Yup.  Just rename it once you download it, or save it
	    under a different filename.  This will not be fixed
	    anytime too soon, because it would cripple some other
	    functionality.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1999"
></A
><B
>A.10.5. </B
>	    How do I change a keyword in Bugzilla, once some bugs are
	    using it?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    In the Bugzilla administrator UI, edit the keyword and it
	    will let you replace the old keyword name with a new one.
	    This will cause a problem with the keyword cache.  Run
	    sanitycheck.cgi to fix it.
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="QANDADIV"
><H3
><A
NAME="FAQ_HACKING"
></A
>11. Bugzilla Hacking</H3
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN2006"
></A
><B
>A.11.1. </B
>	    What bugs are in Bugzilla right now?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Try <A
HREF="http://bugzilla.mozilla.org/buglist.cgi?bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&product=Webtools&component=Bugzilla"
TARGET="_top"
> this link</A
> to view current bugs or requests for enhancement for Bugzilla.
	  </P
><P
>	    You can view bugs marked for 2.14 release <A
HREF="http://bugzilla.mozilla.org/buglist.cgi?product=Webtools&component=Bugzilla&target_milestone=Bugzilla+2.14"
TARGET="_top"
>here</A
>. This list includes bugs for the 2.14 release that have already been fixed and checked into CVS.  Please consult the <A
HREF="http://www.mozilla.org/projects/bugzilla/"
TARGET="_top"
> Bugzilla Project Page</A
> for details on how to check current sources out of CVS so you can have these bug fixes early!
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN2015"
></A
><B
>A.11.2. </B
>	    How can I change the default priority to a null value?
	    For instance, have the default priority be "---" instead
	    of "P2"?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    This is well-documented here: <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=49862"
TARGET="_top"
> http://bugzilla.mozilla.org/show_bug.cgi?id=49862</A
>.  Ultimately, it's as easy as adding the "---" priority field to your localconfig file in the appropriate area, re-running checksetup.pl, and then changing the default priority in your browser using "editparams.cgi".  Hmm, now that I think about it, that is kind of a klunky way to handle it, but for now it's what we have!  Although the bug has been closed "resolved wontfix", there may be a better way to handle this...
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN2021"
></A
><B
>A.11.3. </B
>	    What's the best way to submit patches?  What guidelines
	    should I follow?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
><P
></P
><OL
TYPE="1"
><LI
><P
>		  Enter a bug into bugzilla.mozilla.org for the
		  "Webtools" product, "Bugzilla" component.
		</P
></LI
><LI
><P
>		  Upload your patch as a unified DIFF (having used
		  "diff -u" against the <EM
>current
		    sources</EM
> checked out of CVS), or new
		  source file by clicking "Create a new attachment"
		  link on the bug page you've just created, and
		  include any descriptions of database changes you may
		  make, into the bug ID you submitted in step #1.  Be
		  sure and click the "Patch" radio button to indicate
		  the text you are sending is a patch!
		</P
></LI
><LI
><P
>		  Announce your patch and the associated URL
		  (http://bugzilla.mozilla.org/show_bug.cgi?id=XXXX)
		  for discussion in the newsgroup
		  (netscape.public.mozilla.webtools).  You'll get a
		  really good, fairly immediate reaction to the
		  implications of your patch, which will also give us
		  an idea how well-received the change would be.
		</P
></LI
><LI
><P
>		  If it passes muster with minimal modification, the
		  person to whom the bug is assigned in Bugzilla is
		  responsible for seeing the patch is checked into
		  CVS.
		</P
></LI
><LI
><P
>		  Bask in the glory of the fact that you helped write
		  the most successful open-source bug-tracking
		  software on the planet :)
		</P
></LI
></OL
></P
></DIV
></DIV
></DIV
></DIV
></DIV
><DIV
CLASS="APPENDIX"
><HR><H1
><A
NAME="DOWNLOADLINKS"
>Appendix B. Software Download Links</A
></H1
><P
>    All of these sites are current as of April, 2001.  Hopefully
    they'll stay current for a while.
  </P
><P
>    Apache Web Server: <A
HREF="http://www.apache.org/"
TARGET="_top"
>http://www.apache.org</A
>
    Optional web server for Bugzilla, but recommended because of broad user base and support.
  </P
><P
>    Bugzilla: <A
HREF="http://www.mozilla.org/projects/bugzilla/"
TARGET="_top"
>      http://www.mozilla.org/projects/bugzilla/</A
>
  </P
><P
>    MySQL: <A
HREF="http://www.mysql.com/"
TARGET="_top"
>http://www.mysql.com/</A
>
  </P
><P
>    Perl: <A
HREF="http://www.perl.org"
TARGET="_top"
>http://www.perl.org/</A
>
  </P
><P
>    CPAN: <A
HREF="http://www.cpan.org/"
TARGET="_top"
>http://www.cpan.org/</A
>
  </P
><P
>    DBI Perl module: 
    <A
HREF="ftp://ftp.cpan.org/pub/perl/CPAN/modules/by-module/DBI/"
TARGET="_top"
>      ftp://ftp.cpan.org/pub/perl/CPAN/modules/by-module/DBI/</A
>
  </P
><P
>    Data::Dumper module: 
    <A
HREF="ftp://ftp.cpan.org/pub/perl/CPAN/modules/by-module/Data/"
TARGET="_top"
>      ftp://ftp.cpan.org/pub/perl/CPAN/modules/by-module/Data/</A
>
  </P
><P
>    MySQL related Perl modules:
    <A
HREF="ftp://ftp.cpan.org/pub/perl/CPAN/modules/by-module/Mysql/"
TARGET="_top"
>      ftp://ftp.cpan.org/pub/perl/CPAN/modules/by-module/Mysql/</A
>
  </P
><P
>    TimeDate Perl module collection:
    <A
HREF="ftp://ftp.cpan.org/pub/perl/CPAN/modules/by-module/Date/"
TARGET="_top"
>      ftp://ftp.cpan.org/pub/perl/CPAN/modules/by-module/Date/</A
>
  </P
><P
>    GD Perl module:
    <A
HREF="ftp://ftp.cpan.org/pub/perl/CPAN/modules/by-module/GD/"
TARGET="_top"
>      ftp://ftp.cpan.org/pub/perl/CPAN/modules/by-module/GD/</A
>
    Alternately, you should be able to find the latest version of
    GD at <A
HREF="http://www.boutell.com/gd/"
TARGET="_top"
>http://www.boutell.com/gd/</A
>
  </P
><P
>    Chart::Base module:
    <A
HREF="ftp://ftp.cpan.org/pub/perl/CPAN/modules/by-module/Chart/"
TARGET="_top"
>    ftp://ftp.cpan.org/pub/perl/CPAN/modules/by-module/Chart/</A
>
  </P
><P
>    LinuxDoc Software: 
    <A
HREF="http://www.linuxdoc.org/"
TARGET="_top"
>http://www.linuxdoc.org/</A
>
    (for documentation maintenance)
  </P
></DIV
><DIV
CLASS="APPENDIX"
><HR><H1
><A
NAME="DATABASE"
>Appendix C. The Bugzilla Database</A
></H1
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>      This document really needs to be updated with more fleshed out information about primary keys, interrelationships, and maybe some nifty tables to document dependencies.  Any takers?
    </P
></TD
></TR
></TABLE
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="DBSCHEMA"
>C.1. Database Schema Chart</A
></H1
><P
>      <DIV
CLASS="MEDIAOBJECT"
><P
><IMG
SRC="dbschema.jpg"
ALT="Database Relationships"
></IMG
><DIV
CLASS="CAPTION"
><P
>Bugzilla database relationships chart</P
></DIV
></P
></DIV
>
    </P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="DBDOC"
>C.2. MySQL Bugzilla Database Introduction</A
></H1
><P
>      This information comes straight from my life.  I was forced to learn how
      Bugzilla organizes database because of nitpicky requests from users for tiny
      changes in wording, rather than having people re-educate themselves or
      figure out how to work our procedures around the tool.  It sucks, but it can
      and will happen to you, so learn how the schema works and deal with it when it
      comes.
    </P
><P
>      So, here you are with your brand-new installation of Bugzilla.  You've got
      MySQL set up, Apache working right, Perl DBI and DBD talking to the database
      flawlessly.  Maybe you've even entered a few test bugs to make sure email's
      working; people seem to be notified of new bugs and changes, and you can
      enter and edit bugs to your heart's content.  Perhaps you've gone through the
      trouble of setting up a gateway for people to submit bugs to your database via
      email, have had a few people test it, and received rave reviews from your beta
      testers.
    </P
><P
>      What's the next thing you do?  Outline a training strategy for your
      development team, of course, and bring them up to speed on the new tool you've
      labored over for hours.
    </P
><P
>      Your first training session starts off very well!  You have a captive
      audience which seems enraptured by the efficiency embodied in this thing called
      "Bugzilla".  You are caught up describing the nifty features, how people can
      save favorite queries in the database, set them up as headers and footers on
      their pages, customize their layouts, generate reports, track status with
      greater efficiency than ever before, leap tall buildings with a single bound
      and rescue Jane from the clutches of Certain Death!
    </P
><P
>      But Certain Death speaks up -- a tiny voice, from the dark corners of the
      conference room.  "I have a concern," the voice hisses from the darkness,
      "about the use of the word 'verified'.
    </P
><P
>      The room, previously filled with happy chatter, lapses into reverential
      silence as Certain Death (better known as the Vice President of Software
      Engineering) continues.  "You see, for two years we've used the word 'verified'
      to indicate that a developer or quality assurance engineer has confirmed that,
      in fact, a bug is valid. I don't want to lose two years of training to a
      new software product.  You need to change the bug status of 'verified' to
      'approved' as soon as possible. To avoid confusion, of course."
    </P
><P
>      Oh no!  Terror strikes your heart, as you find yourself mumbling "yes, yes, I
      don't think that would be a problem," You review the changes with Certain
      Death, and continue to jabber on, "no, it's not too big a change. I mean, we
      have the source code, right? You know, 'Use the Source, Luke' and all that...
      no problem," All the while you quiver inside like a beached jellyfish bubbling,
      burbling, and boiling on a hot Jamaican sand dune...
    </P
><P
>      Thus begins your adventure into the heart of Bugzilla.  You've been forced
      to learn about non-portable enum() fields, varchar columns, and tinyint
      definitions. The Adventure Awaits You!
    </P
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="AEN2089"
>C.2.1. Bugzilla Database Basics</A
></H2
><P
>	If you were like me, at this point you're totally clueless
	about the internals of MySQL, and if it weren't for this
	executive order from the Vice President you couldn't care less
	about the difference between a <SPAN
CLASS="QUOTE"
>"bigint"</SPAN
> and a
	<SPAN
CLASS="QUOTE"
>"tinyint"</SPAN
> entry in MySQL.   I recommend you refer
	to the MySQL documentation, available at <A
HREF="http://www.mysql.com/doc.html"
TARGET="_top"
>MySQL.com</A
>.  Below are the basics you need to know about the Bugzilla database.  Check the chart above for more details.
      </P
><P
><P
></P
><OL
TYPE="1"
><LI
><P
>	      To connect to your database:
	    </P
><P
>	      <TT
CLASS="PROMPT"
>bash#</TT
><B
CLASS="COMMAND"
>mysql</B
><TT
CLASS="PARAMETER"
><I
>-u root</I
></TT
>
	    </P
><P
>	      If this works without asking you for a password,
	      <EM
>shame on you</EM
>!  You should have
	      locked your security down like the installation
	      instructions told you to.  You can find details on
	      locking down your database in the Bugzilla FAQ in this
	      directory (under "Security"), or more robust security
	      generalities in the MySQL searchable documentation at
	      http://www.mysql.com/php/manual.php3?section=Privilege_system .
	    </P
></LI
><LI
><P
>You should now be at a prompt that looks like
	      this:</P
><P
><TT
CLASS="PROMPT"
>mysql&#62;</TT
></P
><P
>At the prompt, if <SPAN
CLASS="QUOTE"
>"bugs"</SPAN
> is the name
	      you chose in the<TT
CLASS="FILENAME"
>localconfig</TT
> file
	      for your Bugzilla database, type:</P
><P
><TT
CLASS="PROMPT"
>mysql</TT
><B
CLASS="COMMAND"
>use bugs;</B
></P
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="90%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>Don't forget the <SPAN
CLASS="QUOTE"
>";"</SPAN
> at the end of
		each line, or you'll be kicking yourself later.</P
></TD
></TR
></TABLE
></DIV
></LI
></OL
>
      </P
><DIV
CLASS="SECTION"
><HR><H3
CLASS="SECTION"
><A
NAME="AEN2118"
>C.2.1.1. Bugzilla Database Tables</A
></H3
><P
>  Imagine your MySQL database as a series of
	  spreadsheets, and you won't be too far off.  If you use this
	  command:</P
><P
><TT
CLASS="PROMPT"
>mysql&#62;</TT
><B
CLASS="COMMAND"
>show tables from bugs;</B
></P
><P
>you'll be able to see all the
	  <SPAN
CLASS="QUOTE"
>"spreadsheets"</SPAN
> (tables) in your database.  It
	  is similar to a file system, only faster and more robust for
	  certain types of operations.</P
><P
>From the command issued above, ou should have some
	  output that looks like this:
	  <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="PROGRAMLISTING"
>+-------------------+
| Tables in bugs    |
+-------------------+
| attachments       |
| bugs              |
| bugs_activity     |
| cc                |
| components        |
| dependencies      |
| fielddefs         |
| groups            |
| keyworddefs       |
| keywords          |
| logincookies      |
| longdescs         |
| milestones        |
| namedqueries      |
| products          |
| profiles          |
| profiles_activity |
| shadowlog         |
| tokens            |
| versions          |
| votes             |
| watch             |
+-------------------+
	  </PRE
></FONT
></TD
></TR
></TABLE
></P
><P
CLASS="LITERALLAYOUT"
><br>
&nbsp;&nbsp;Here's&nbsp;an&nbsp;overview&nbsp;of&nbsp;what&nbsp;each&nbsp;table&nbsp;does.&nbsp;&nbsp;Most&nbsp;columns&nbsp;in&nbsp;each&nbsp;table&nbsp;have<br>
descriptive&nbsp;names&nbsp;that&nbsp;make&nbsp;it&nbsp;fairly&nbsp;trivial&nbsp;to&nbsp;figure&nbsp;out&nbsp;their&nbsp;jobs.<br>
<br>
attachments:&nbsp;This&nbsp;table&nbsp;stores&nbsp;all&nbsp;attachments&nbsp;to&nbsp;bugs.&nbsp;&nbsp;It&nbsp;tends&nbsp;to&nbsp;be&nbsp;your<br>
largest&nbsp;table,&nbsp;yet&nbsp;also&nbsp;generally&nbsp;has&nbsp;the&nbsp;fewest&nbsp;entries&nbsp;because&nbsp;file<br>
attachments&nbsp;are&nbsp;so&nbsp;(relatively)&nbsp;large.<br>
<br>
bugs:&nbsp;&nbsp;This&nbsp;is&nbsp;the&nbsp;core&nbsp;of&nbsp;your&nbsp;system.&nbsp;&nbsp;The&nbsp;bugs&nbsp;table&nbsp;stores&nbsp;most&nbsp;of&nbsp;the<br>
current&nbsp;information&nbsp;about&nbsp;a&nbsp;bug,&nbsp;with&nbsp;the&nbsp;exception&nbsp;of&nbsp;the&nbsp;info&nbsp;stored&nbsp;in&nbsp;the<br>
other&nbsp;tables.<br>
<br>
bugs_activity:&nbsp;&nbsp;This&nbsp;stores&nbsp;information&nbsp;regarding&nbsp;what&nbsp;changes&nbsp;are&nbsp;made&nbsp;to&nbsp;bugs<br>
when&nbsp;--&nbsp;a&nbsp;history&nbsp;file.<br>
<br>
cc:&nbsp;&nbsp;This&nbsp;tiny&nbsp;table&nbsp;simply&nbsp;stores&nbsp;all&nbsp;the&nbsp;CC&nbsp;information&nbsp;for&nbsp;any&nbsp;bug&nbsp;which&nbsp;has<br>
any&nbsp;entries&nbsp;in&nbsp;the&nbsp;CC&nbsp;field&nbsp;of&nbsp;the&nbsp;bug.&nbsp;&nbsp;Note&nbsp;that,&nbsp;like&nbsp;most&nbsp;other&nbsp;tables&nbsp;in<br>
Bugzilla,&nbsp;it&nbsp;does&nbsp;not&nbsp;refer&nbsp;to&nbsp;users&nbsp;by&nbsp;their&nbsp;user&nbsp;names,&nbsp;but&nbsp;by&nbsp;their&nbsp;unique<br>
userid,&nbsp;stored&nbsp;as&nbsp;a&nbsp;primary&nbsp;key&nbsp;in&nbsp;the&nbsp;profiles&nbsp;table.<br>
<br>
components:&nbsp;This&nbsp;stores&nbsp;the&nbsp;programs&nbsp;and&nbsp;components&nbsp;(or&nbsp;products&nbsp;and<br>
components,&nbsp;in&nbsp;newer&nbsp;Bugzilla&nbsp;parlance)&nbsp;for&nbsp;Bugzilla.&nbsp;&nbsp;Curiously,&nbsp;the&nbsp;"program"<br>
(product)&nbsp;field&nbsp;is&nbsp;the&nbsp;full&nbsp;name&nbsp;of&nbsp;the&nbsp;product,&nbsp;rather&nbsp;than&nbsp;some&nbsp;other&nbsp;unique<br>
identifier,&nbsp;like&nbsp;bug_id&nbsp;and&nbsp;user_id&nbsp;are&nbsp;elsewhere&nbsp;in&nbsp;the&nbsp;database.<br>
<br>
dependencies:&nbsp;Stores&nbsp;data&nbsp;about&nbsp;those&nbsp;cool&nbsp;dependency&nbsp;trees.<br>
<br>
fielddefs:&nbsp;&nbsp;A&nbsp;nifty&nbsp;table&nbsp;that&nbsp;defines&nbsp;other&nbsp;tables.&nbsp;&nbsp;For&nbsp;instance,&nbsp;when&nbsp;you<br>
submit&nbsp;a&nbsp;form&nbsp;that&nbsp;changes&nbsp;the&nbsp;value&nbsp;of&nbsp;"AssignedTo"&nbsp;this&nbsp;table&nbsp;allows<br>
translation&nbsp;to&nbsp;the&nbsp;actual&nbsp;field&nbsp;name&nbsp;"assigned_to"&nbsp;for&nbsp;entry&nbsp;into&nbsp;MySQL.<br>
<br>
groups:&nbsp;&nbsp;defines&nbsp;bitmasks&nbsp;for&nbsp;groups.&nbsp;&nbsp;A&nbsp;bitmask&nbsp;is&nbsp;a&nbsp;number&nbsp;that&nbsp;can&nbsp;uniquely<br>
identify&nbsp;group&nbsp;memberships.&nbsp;&nbsp;For&nbsp;instance,&nbsp;say&nbsp;the&nbsp;group&nbsp;that&nbsp;is&nbsp;allowed&nbsp;to<br>
tweak&nbsp;parameters&nbsp;is&nbsp;assigned&nbsp;a&nbsp;value&nbsp;of&nbsp;"1",&nbsp;the&nbsp;group&nbsp;that&nbsp;is&nbsp;allowed&nbsp;to&nbsp;edit<br>
users&nbsp;is&nbsp;assigned&nbsp;a&nbsp;"2",&nbsp;and&nbsp;the&nbsp;group&nbsp;that&nbsp;is&nbsp;allowed&nbsp;to&nbsp;create&nbsp;new&nbsp;groups&nbsp;is<br>
assigned&nbsp;the&nbsp;bitmask&nbsp;of&nbsp;"4".&nbsp;&nbsp;By&nbsp;uniquely&nbsp;combining&nbsp;the&nbsp;group&nbsp;bitmasks&nbsp;(much<br>
like&nbsp;the&nbsp;chmod&nbsp;command&nbsp;in&nbsp;UNIX,)&nbsp;you&nbsp;can&nbsp;identify&nbsp;a&nbsp;user&nbsp;is&nbsp;allowed&nbsp;to&nbsp;tweak<br>
parameters&nbsp;and&nbsp;create&nbsp;groups,&nbsp;but&nbsp;not&nbsp;edit&nbsp;users,&nbsp;by&nbsp;giving&nbsp;him&nbsp;a&nbsp;bitmask&nbsp;of<br>
"5",&nbsp;or&nbsp;a&nbsp;user&nbsp;allowed&nbsp;to&nbsp;edit&nbsp;users&nbsp;and&nbsp;create&nbsp;groups,&nbsp;but&nbsp;not&nbsp;tweak<br>
parameters,&nbsp;by&nbsp;giving&nbsp;him&nbsp;a&nbsp;bitmask&nbsp;of&nbsp;"6"&nbsp;Simple,&nbsp;huh?<br>
&nbsp;&nbsp;If&nbsp;this&nbsp;makes&nbsp;no&nbsp;sense&nbsp;to&nbsp;you,&nbsp;try&nbsp;this&nbsp;at&nbsp;the&nbsp;mysql&nbsp;prompt:<br>
mysql&#62;&nbsp;select&nbsp;*&nbsp;from&nbsp;groups;<br>
&nbsp;&nbsp;You'll&nbsp;see&nbsp;the&nbsp;list,&nbsp;it&nbsp;makes&nbsp;much&nbsp;more&nbsp;sense&nbsp;that&nbsp;way.<br>
<br>
keyworddefs:&nbsp;&nbsp;Definitions&nbsp;of&nbsp;keywords&nbsp;to&nbsp;be&nbsp;used<br>
<br>
keywords:&nbsp;Unlike&nbsp;what&nbsp;you'd&nbsp;think,&nbsp;this&nbsp;table&nbsp;holds&nbsp;which&nbsp;keywords&nbsp;are<br>
associated&nbsp;with&nbsp;which&nbsp;bug&nbsp;id's.<br>
<br>
logincookies:&nbsp;This&nbsp;stores&nbsp;every&nbsp;login&nbsp;cookie&nbsp;ever&nbsp;assigned&nbsp;to&nbsp;you&nbsp;for&nbsp;every<br>
machine&nbsp;you've&nbsp;ever&nbsp;logged&nbsp;into&nbsp;Bugzilla&nbsp;from.&nbsp;&nbsp;Curiously,&nbsp;it&nbsp;never&nbsp;does&nbsp;any<br>
housecleaning&nbsp;--&nbsp;I&nbsp;see&nbsp;cookies&nbsp;in&nbsp;this&nbsp;file&nbsp;I've&nbsp;not&nbsp;used&nbsp;for&nbsp;months.&nbsp;&nbsp;However,<br>
since&nbsp;Bugzilla&nbsp;never&nbsp;expires&nbsp;your&nbsp;cookie&nbsp;(for&nbsp;convenience'&nbsp;sake),&nbsp;it&nbsp;makes<br>
sense.<br>
<br>
longdescs:&nbsp;&nbsp;The&nbsp;meat&nbsp;of&nbsp;bugzilla&nbsp;--&nbsp;here&nbsp;is&nbsp;where&nbsp;all&nbsp;user&nbsp;comments&nbsp;are&nbsp;stored!<br>
You've&nbsp;only&nbsp;got&nbsp;2^24&nbsp;bytes&nbsp;per&nbsp;comment&nbsp;(it's&nbsp;a&nbsp;mediumtext&nbsp;field),&nbsp;so&nbsp;speak<br>
sparingly&nbsp;--&nbsp;that's&nbsp;only&nbsp;the&nbsp;amount&nbsp;of&nbsp;space&nbsp;the&nbsp;Old&nbsp;Testament&nbsp;from&nbsp;the&nbsp;Bible<br>
would&nbsp;take&nbsp;(uncompressed,&nbsp;16&nbsp;megabytes).&nbsp;&nbsp;Each&nbsp;comment&nbsp;is&nbsp;keyed&nbsp;to&nbsp;the<br>
bug_id&nbsp;to&nbsp;which&nbsp;it's&nbsp;attached,&nbsp;so&nbsp;the&nbsp;order&nbsp;is&nbsp;necessarily&nbsp;chronological,&nbsp;for<br>
comments&nbsp;are&nbsp;played&nbsp;back&nbsp;in&nbsp;the&nbsp;order&nbsp;in&nbsp;which&nbsp;they&nbsp;are&nbsp;received.<br>
<br>
milestones:&nbsp;&nbsp;Interesting&nbsp;that&nbsp;milestones&nbsp;are&nbsp;associated&nbsp;with&nbsp;a&nbsp;specific&nbsp;product<br>
in&nbsp;this&nbsp;table,&nbsp;but&nbsp;Bugzilla&nbsp;does&nbsp;not&nbsp;yet&nbsp;support&nbsp;differing&nbsp;milestones&nbsp;by<br>
product&nbsp;through&nbsp;the&nbsp;standard&nbsp;configuration&nbsp;interfaces.<br>
<br>
namedqueries:&nbsp;&nbsp;This&nbsp;is&nbsp;where&nbsp;everybody&nbsp;stores&nbsp;their&nbsp;"custom&nbsp;queries".&nbsp;&nbsp;Very<br>
cool&nbsp;feature;&nbsp;it&nbsp;beats&nbsp;the&nbsp;tar&nbsp;out&nbsp;of&nbsp;having&nbsp;to&nbsp;bookmark&nbsp;each&nbsp;cool&nbsp;query&nbsp;you<br>
construct.<br>
<br>
products:&nbsp;&nbsp;What&nbsp;products&nbsp;you&nbsp;have,&nbsp;whether&nbsp;new&nbsp;bug&nbsp;entries&nbsp;are&nbsp;allowed&nbsp;for&nbsp;the<br>
product,&nbsp;what&nbsp;milestone&nbsp;you're&nbsp;working&nbsp;toward&nbsp;on&nbsp;that&nbsp;product,&nbsp;votes,&nbsp;etc.&nbsp;&nbsp;It<br>
will&nbsp;be&nbsp;nice&nbsp;when&nbsp;the&nbsp;components&nbsp;table&nbsp;supports&nbsp;these&nbsp;same&nbsp;features,&nbsp;so&nbsp;you<br>
could&nbsp;close&nbsp;a&nbsp;particular&nbsp;component&nbsp;for&nbsp;bug&nbsp;entry&nbsp;without&nbsp;having&nbsp;to&nbsp;close&nbsp;an<br>
entire&nbsp;product...<br>
<br>
profiles:&nbsp;&nbsp;Ahh,&nbsp;so&nbsp;you&nbsp;were&nbsp;wondering&nbsp;where&nbsp;your&nbsp;precious&nbsp;user&nbsp;information&nbsp;was<br>
stored?&nbsp;&nbsp;Here&nbsp;it&nbsp;is!&nbsp;&nbsp;With&nbsp;the&nbsp;passwords&nbsp;in&nbsp;plain&nbsp;text&nbsp;for&nbsp;all&nbsp;to&nbsp;see!&nbsp;(but<br>
sshh...&nbsp;don't&nbsp;tell&nbsp;your&nbsp;users!)<br>
<br>
profiles_activity:&nbsp;&nbsp;Need&nbsp;to&nbsp;know&nbsp;who&nbsp;did&nbsp;what&nbsp;when&nbsp;to&nbsp;who's&nbsp;profile?&nbsp;&nbsp;This'll<br>
tell&nbsp;you,&nbsp;it's&nbsp;a&nbsp;pretty&nbsp;complete&nbsp;history.<br>
<br>
shadowlog:&nbsp;&nbsp;I&nbsp;could&nbsp;be&nbsp;mistaken&nbsp;here,&nbsp;but&nbsp;I&nbsp;believe&nbsp;this&nbsp;table&nbsp;tells&nbsp;you&nbsp;when<br>
your&nbsp;shadow&nbsp;database&nbsp;is&nbsp;updated&nbsp;and&nbsp;what&nbsp;commands&nbsp;were&nbsp;used&nbsp;to&nbsp;update&nbsp;it.&nbsp;&nbsp;We<br>
don't&nbsp;use&nbsp;a&nbsp;shadow&nbsp;database&nbsp;at&nbsp;our&nbsp;site&nbsp;yet,&nbsp;so&nbsp;it's&nbsp;pretty&nbsp;empty&nbsp;for&nbsp;us.<br>
<br>
versions:&nbsp;&nbsp;Version&nbsp;information&nbsp;for&nbsp;every&nbsp;product<br>
<br>
votes:&nbsp;&nbsp;Who&nbsp;voted&nbsp;for&nbsp;what&nbsp;when<br>
<br>
watch:&nbsp;&nbsp;Who&nbsp;(according&nbsp;to&nbsp;userid)&nbsp;is&nbsp;watching&nbsp;who's&nbsp;bugs&nbsp;(according&nbsp;to&nbsp;their<br>
userid).<br>
<br>
<br>
===<br>
THE&nbsp;DETAILS<br>
===<br>
<br>
&nbsp;&nbsp;Ahh,&nbsp;so&nbsp;you're&nbsp;wondering&nbsp;just&nbsp;what&nbsp;to&nbsp;do&nbsp;with&nbsp;the&nbsp;information&nbsp;above?&nbsp;&nbsp;At&nbsp;the<br>
mysql&nbsp;prompt,&nbsp;you&nbsp;can&nbsp;view&nbsp;any&nbsp;information&nbsp;about&nbsp;the&nbsp;columns&nbsp;in&nbsp;a&nbsp;table&nbsp;with<br>
this&nbsp;command&nbsp;(where&nbsp;"table"&nbsp;is&nbsp;the&nbsp;name&nbsp;of&nbsp;the&nbsp;table&nbsp;you&nbsp;wish&nbsp;to&nbsp;view):<br>
<br>
mysql&#62;&nbsp;show&nbsp;columns&nbsp;from&nbsp;table;<br>
<br>
&nbsp;&nbsp;You&nbsp;can&nbsp;also&nbsp;view&nbsp;all&nbsp;the&nbsp;data&nbsp;in&nbsp;a&nbsp;table&nbsp;with&nbsp;this&nbsp;command:<br>
<br>
mysql&#62;&nbsp;select&nbsp;*&nbsp;from&nbsp;table;<br>
<br>
&nbsp;&nbsp;--&nbsp;note:&nbsp;this&nbsp;is&nbsp;a&nbsp;very&nbsp;bad&nbsp;idea&nbsp;to&nbsp;do&nbsp;on,&nbsp;for&nbsp;instance,&nbsp;the&nbsp;"bugs"&nbsp;table&nbsp;if<br>
you&nbsp;have&nbsp;50,000&nbsp;bugs.&nbsp;&nbsp;You'll&nbsp;be&nbsp;sitting&nbsp;there&nbsp;a&nbsp;while&nbsp;until&nbsp;you&nbsp;ctrl-c&nbsp;or<br>
50,000&nbsp;bugs&nbsp;play&nbsp;across&nbsp;your&nbsp;screen.<br>
<br>
&nbsp;&nbsp;You&nbsp;can&nbsp;limit&nbsp;the&nbsp;display&nbsp;from&nbsp;above&nbsp;a&nbsp;little&nbsp;with&nbsp;the&nbsp;command,&nbsp;where<br>
"column"&nbsp;is&nbsp;the&nbsp;name&nbsp;of&nbsp;the&nbsp;column&nbsp;for&nbsp;which&nbsp;you&nbsp;wish&nbsp;to&nbsp;restrict&nbsp;information:<br>
<br>
mysql&#62;&nbsp;select&nbsp;*&nbsp;from&nbsp;table&nbsp;where&nbsp;(column&nbsp;=&nbsp;"some&nbsp;info");<br>
<br>
&nbsp;&nbsp;--&nbsp;or&nbsp;the&nbsp;reverse&nbsp;of&nbsp;this<br>
<br>
mysql&#62;&nbsp;select&nbsp;*&nbsp;from&nbsp;table&nbsp;where&nbsp;(column&nbsp;!=&nbsp;"some&nbsp;info");<br>
<br>
&nbsp;&nbsp;Let's&nbsp;take&nbsp;our&nbsp;example&nbsp;from&nbsp;the&nbsp;introduction,&nbsp;and&nbsp;assume&nbsp;you&nbsp;need&nbsp;to&nbsp;change<br>
the&nbsp;word&nbsp;"verified"&nbsp;to&nbsp;"approved"&nbsp;in&nbsp;the&nbsp;resolution&nbsp;field.&nbsp;&nbsp;We&nbsp;know&nbsp;from&nbsp;the<br>
above&nbsp;information&nbsp;that&nbsp;the&nbsp;resolution&nbsp;is&nbsp;likely&nbsp;to&nbsp;be&nbsp;stored&nbsp;in&nbsp;the&nbsp;"bugs"<br>
table.&nbsp;Note&nbsp;we'll&nbsp;need&nbsp;to&nbsp;change&nbsp;a&nbsp;little&nbsp;perl&nbsp;code&nbsp;as&nbsp;well&nbsp;as&nbsp;this&nbsp;database<br>
change,&nbsp;but&nbsp;I&nbsp;won't&nbsp;plunge&nbsp;into&nbsp;that&nbsp;in&nbsp;this&nbsp;document.&nbsp;Let's&nbsp;verify&nbsp;the<br>
information&nbsp;is&nbsp;stored&nbsp;in&nbsp;the&nbsp;"bugs"&nbsp;table:<br>
<br>
mysql&#62;&nbsp;show&nbsp;columns&nbsp;from&nbsp;bugs<br>
<br>
&nbsp;&nbsp;(exceedingly&nbsp;long&nbsp;output&nbsp;truncated&nbsp;here)<br>
|&nbsp;bug_status|&nbsp;enum('UNCONFIRMED','NEW','ASSIGNED','REOPENED','RESOLVED','VERIFIED','CLOSED')||MUL&nbsp;|&nbsp;UNCONFIRMED||<br>
<br>
&nbsp;&nbsp;Sorry&nbsp;about&nbsp;that&nbsp;long&nbsp;line.&nbsp;&nbsp;We&nbsp;see&nbsp;from&nbsp;this&nbsp;that&nbsp;the&nbsp;"bug&nbsp;status"&nbsp;column&nbsp;is<br>
an&nbsp;"enum&nbsp;field",&nbsp;which&nbsp;is&nbsp;a&nbsp;MySQL&nbsp;peculiarity&nbsp;where&nbsp;a&nbsp;string&nbsp;type&nbsp;field&nbsp;can<br>
only&nbsp;have&nbsp;certain&nbsp;types&nbsp;of&nbsp;entries.&nbsp;&nbsp;While&nbsp;I&nbsp;think&nbsp;this&nbsp;is&nbsp;very&nbsp;cool,&nbsp;it's&nbsp;not<br>
standard&nbsp;SQL.&nbsp;&nbsp;Anyway,&nbsp;we&nbsp;need&nbsp;to&nbsp;add&nbsp;the&nbsp;possible&nbsp;enum&nbsp;field&nbsp;entry<br>
'APPROVED'&nbsp;by&nbsp;altering&nbsp;the&nbsp;"bugs"&nbsp;table.<br>
<br>
mysql&#62;&nbsp;ALTER&nbsp;table&nbsp;bugs&nbsp;CHANGE&nbsp;bug_status&nbsp;bug_status<br>
&nbsp;&nbsp;&nbsp;&nbsp;-&#62;&nbsp;enum("UNCONFIRMED",&nbsp;"NEW",&nbsp;"ASSIGNED",&nbsp;"REOPENED",&nbsp;"RESOLVED",<br>
&nbsp;&nbsp;&nbsp;&nbsp;-&#62;&nbsp;"VERIFIED",&nbsp;"APPROVED",&nbsp;"CLOSED")&nbsp;not&nbsp;null;<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;(note&nbsp;we&nbsp;can&nbsp;take&nbsp;three&nbsp;lines&nbsp;or&nbsp;more&nbsp;--&nbsp;whatever&nbsp;you&nbsp;put&nbsp;in&nbsp;before&nbsp;the<br>
semicolon&nbsp;is&nbsp;evaluated&nbsp;as&nbsp;a&nbsp;single&nbsp;expression)<br>
<br>
Now&nbsp;if&nbsp;you&nbsp;do&nbsp;this:<br>
<br>
mysql&#62;&nbsp;show&nbsp;columns&nbsp;from&nbsp;bugs;<br>
<br>
&nbsp;&nbsp;you'll&nbsp;see&nbsp;that&nbsp;the&nbsp;bug_status&nbsp;field&nbsp;has&nbsp;an&nbsp;extra&nbsp;"APPROVED"&nbsp;enum&nbsp;that's<br>
available!&nbsp;&nbsp;Cool&nbsp;thing,&nbsp;too,&nbsp;is&nbsp;that&nbsp;this&nbsp;is&nbsp;reflected&nbsp;on&nbsp;your&nbsp;query&nbsp;page&nbsp;as<br>
well&nbsp;--&nbsp;you&nbsp;can&nbsp;query&nbsp;by&nbsp;the&nbsp;new&nbsp;status.&nbsp;&nbsp;But&nbsp;how's&nbsp;it&nbsp;fit&nbsp;into&nbsp;the&nbsp;existing<br>
scheme&nbsp;of&nbsp;things?<br>
&nbsp;&nbsp;Looks&nbsp;like&nbsp;you&nbsp;need&nbsp;to&nbsp;go&nbsp;back&nbsp;and&nbsp;look&nbsp;for&nbsp;instances&nbsp;of&nbsp;the&nbsp;word&nbsp;"verified"<br>
in&nbsp;the&nbsp;perl&nbsp;code&nbsp;for&nbsp;Bugzilla&nbsp;--&nbsp;wherever&nbsp;you&nbsp;find&nbsp;"verified",&nbsp;change&nbsp;it&nbsp;to<br>
"approved"&nbsp;and&nbsp;you're&nbsp;in&nbsp;business&nbsp;(make&nbsp;sure&nbsp;that's&nbsp;a&nbsp;case-insensitive&nbsp;search).<br>
Although&nbsp;you&nbsp;can&nbsp;query&nbsp;by&nbsp;the&nbsp;enum&nbsp;field,&nbsp;you&nbsp;can't&nbsp;give&nbsp;something&nbsp;a&nbsp;status<br>
of&nbsp;"APPROVED"&nbsp;until&nbsp;you&nbsp;make&nbsp;the&nbsp;perl&nbsp;changes.&nbsp;&nbsp;&nbsp;Note&nbsp;that&nbsp;this&nbsp;change&nbsp;I<br>
mentioned&nbsp;can&nbsp;also&nbsp;be&nbsp;done&nbsp;by&nbsp;editing&nbsp;checksetup.pl,&nbsp;which&nbsp;automates&nbsp;a&nbsp;lot&nbsp;of<br>
this.&nbsp;&nbsp;But&nbsp;you&nbsp;need&nbsp;to&nbsp;know&nbsp;this&nbsp;stuff&nbsp;anyway,&nbsp;right?<br>
<br>
&nbsp;&nbsp;I&nbsp;hope&nbsp;this&nbsp;database&nbsp;tutorial&nbsp;has&nbsp;been&nbsp;useful&nbsp;for&nbsp;you.&nbsp;&nbsp;If&nbsp;you&nbsp;have&nbsp;comments<br>
to&nbsp;add,&nbsp;questions,&nbsp;concerns,&nbsp;etc.&nbsp;please&nbsp;direct&nbsp;them&nbsp;to<br>
mbarnson@excitehome.net.&nbsp;&nbsp;Please&nbsp;direct&nbsp;flames&nbsp;to&nbsp;/dev/null&nbsp;:)&nbsp;&nbsp;Have&nbsp;a&nbsp;nice<br>
day!<br>
<br>
<br>
<br>
===<br>
LINKS<br>
===<br>
<br>
Great&nbsp;MySQL&nbsp;tutorial&nbsp;site:<br>
http://www.devshed.com/Server_Side/MySQL/<br>
<br>
	</P
></DIV
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="GRANTTABLES"
>C.3. MySQL Permissions &#38; Grant Tables</A
></H1
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>The following portion of documentation comes from my
	answer to an old discussion of Keystone, a cool product that
	does trouble-ticket tracking for IT departments.  I wrote this
	post to the  Keystone support group regarding MySQL grant
	table permissions, and how to use them effectively. It is
	badly in need of updating, as I believe MySQL has added a
	field or two to the grant tables  since this time, but it
	serves as a decent introduction and troubleshooting document
	for grant table issues.  I used Keynote to track my troubles
	until I discovered Bugzilla, which gave me a whole new set of
	troubles to work on : )  Although it is of limited use, it
	still has SOME use, thus it's still included.</P
><P
>	Please note, however, that I was a relatively new user to
	MySQL at the time.  Some of my suggestions, particularly in
	how to set up security, showed a terrible lack of
	security-related database experience.
      </P
></TD
></TR
></TABLE
></DIV
><P
CLASS="LITERALLAYOUT"
>From&nbsp;matt_barnson@singletrac.com&nbsp;Wed&nbsp;Jul&nbsp;&nbsp;7&nbsp;09:00:07&nbsp;1999<br>
Date:&nbsp;Mon,&nbsp;1&nbsp;Mar&nbsp;1999&nbsp;21:37:04&nbsp;-0700&nbsp;<br>
From:&nbsp;Matthew&nbsp;Barnson&nbsp;matt_barnson@singletrac.com<br>
To:&nbsp;keystone-users@homeport.org<br>
Subject:&nbsp;[keystone-users]&nbsp;Grant&nbsp;Tables&nbsp;FAQ<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;[The&nbsp;following&nbsp;text&nbsp;is&nbsp;in&nbsp;the&nbsp;"iso-8859-1"&nbsp;character&nbsp;set]<br>
&nbsp;&nbsp;&nbsp;&nbsp;[Your&nbsp;display&nbsp;is&nbsp;set&nbsp;for&nbsp;the&nbsp;"US-ASCII"&nbsp;character&nbsp;set]<br>
&nbsp;&nbsp;&nbsp;&nbsp;[Some&nbsp;characters&nbsp;may&nbsp;be&nbsp;displayed&nbsp;incorrectly]<br>
<br>
Maybe&nbsp;we&nbsp;can&nbsp;include&nbsp;this&nbsp;rambling&nbsp;message&nbsp;in&nbsp;the&nbsp;Keystone&nbsp;FAQ?&nbsp;&nbsp;It&nbsp;gets<br>
asked&nbsp;a&nbsp;lot,&nbsp;and&nbsp;the&nbsp;only&nbsp;option&nbsp;current&nbsp;listed&nbsp;in&nbsp;the&nbsp;FAQ&nbsp;is<br>
"--skip-grant-tables".<br>
<br>
Really,&nbsp;you&nbsp;can't&nbsp;go&nbsp;wrong&nbsp;by&nbsp;reading&nbsp;section&nbsp;6&nbsp;of&nbsp;the&nbsp;MySQL&nbsp;manual,&nbsp;at<br>
http://www.mysql.com/Manual/manual.html.&nbsp;&nbsp;I&nbsp;am&nbsp;sure&nbsp;their&nbsp;description&nbsp;is<br>
better&nbsp;than&nbsp;mine.<br>
<br>
MySQL&nbsp;runs&nbsp;fine&nbsp;without&nbsp;permissions&nbsp;set&nbsp;up&nbsp;correctly&nbsp;if&nbsp;you&nbsp;run&nbsp;the&nbsp;mysql<br>
daemon&nbsp;with&nbsp;the&nbsp;"--skip-grant-tables"&nbsp;option.&nbsp;&nbsp;Running&nbsp;this&nbsp;way&nbsp;denies<br>
access&nbsp;to&nbsp;nobody.&nbsp;&nbsp;Unfortunately,&nbsp;unless&nbsp;you've&nbsp;got&nbsp;yourself&nbsp;firewalled&nbsp;it<br>
also&nbsp;opens&nbsp;the&nbsp;potential&nbsp;for&nbsp;abuse&nbsp;if&nbsp;someone&nbsp;knows&nbsp;you're&nbsp;running&nbsp;it.<br>
<br>
Additionally,&nbsp;the&nbsp;default&nbsp;permissions&nbsp;for&nbsp;MySQL&nbsp;allow&nbsp;anyone&nbsp;at&nbsp;localhost<br>
access&nbsp;to&nbsp;the&nbsp;database&nbsp;if&nbsp;the&nbsp;database&nbsp;name&nbsp;begins&nbsp;with&nbsp;"test_"&nbsp;or&nbsp;is&nbsp;named<br>
"test"&nbsp;(i.e.&nbsp;"test_keystone").&nbsp;&nbsp;You&nbsp;can&nbsp;change&nbsp;the&nbsp;name&nbsp;of&nbsp;your&nbsp;database&nbsp;in<br>
the&nbsp;keystone.conf&nbsp;file&nbsp;($sys_dbname).&nbsp;&nbsp;This&nbsp;is&nbsp;the&nbsp;way&nbsp;I&nbsp;am&nbsp;doing&nbsp;it&nbsp;for<br>
some&nbsp;of&nbsp;my&nbsp;databases,&nbsp;and&nbsp;it&nbsp;works&nbsp;fine.<br>
<br>
The&nbsp;methods&nbsp;described&nbsp;below&nbsp;assume&nbsp;you're&nbsp;running&nbsp;MySQL&nbsp;on&nbsp;the&nbsp;same&nbsp;box&nbsp;as<br>
your&nbsp;webserver,&nbsp;and&nbsp;that&nbsp;you&nbsp;don't&nbsp;mind&nbsp;if&nbsp;your&nbsp;$sys_dbuser&nbsp;for&nbsp;Keystone&nbsp;has<br>
superuser&nbsp;access.&nbsp;&nbsp;See&nbsp;near&nbsp;the&nbsp;bottom&nbsp;of&nbsp;this&nbsp;message&nbsp;for&nbsp;a&nbsp;description&nbsp;of<br>
what&nbsp;each&nbsp;field&nbsp;does.<br>
<br>
Method&nbsp;#1:<br>
<br>
1.&nbsp;&nbsp;cd&nbsp;/var/lib<br>
	#location&nbsp;where&nbsp;you'll&nbsp;want&nbsp;to&nbsp;run&nbsp;/usr/bin/mysql_install_db&nbsp;shell<br>
script&nbsp;from&nbsp;to&nbsp;get&nbsp;it&nbsp;to&nbsp;work.<br>
<br>
2.&nbsp;&nbsp;ln&nbsp;-s&nbsp;mysql&nbsp;data&nbsp;&nbsp;<br>
	#&nbsp;soft&nbsp;links&nbsp;the&nbsp;"mysql"&nbsp;directory&nbsp;to&nbsp;"data",&nbsp;which&nbsp;is&nbsp;what<br>
mysql_install_db&nbsp;expects.&nbsp;&nbsp;Alternately,&nbsp;you&nbsp;can&nbsp;edit&nbsp;mysql_install_db&nbsp;and<br>
change&nbsp;all&nbsp;the&nbsp;"./data"&nbsp;references&nbsp;to&nbsp;"./mysql".<br>
<br>
3.&nbsp;&nbsp;Edit&nbsp;/usr/bin/mysql_install_db&nbsp;with&nbsp;your&nbsp;favorite&nbsp;text&nbsp;editor&nbsp;(vi,<br>
emacs,&nbsp;jot,&nbsp;pico,&nbsp;etc.)<br>
A)&nbsp;&nbsp;Copy&nbsp;the&nbsp;"INSERT&nbsp;INTO&nbsp;db&nbsp;VALUES<br>
('%','test\_%','','Y','Y','Y','Y','Y','Y');"&nbsp;and&nbsp;paste&nbsp;it&nbsp;immediately&nbsp;after<br>
itself.&nbsp;&nbsp;Chage&nbsp;the&nbsp;'test\_%'&nbsp;value&nbsp;to&nbsp;'keystone',&nbsp;or&nbsp;the&nbsp;value&nbsp;of<br>
$sys_dbname&nbsp;in&nbsp;keystone.conf.<br>
B)&nbsp;&nbsp;If&nbsp;you&nbsp;are&nbsp;running&nbsp;your&nbsp;keystone&nbsp;database&nbsp;with&nbsp;any&nbsp;user,&nbsp;you'll&nbsp;need&nbsp;to<br>
copy&nbsp;the&nbsp;"INSERT&nbsp;INTO&nbsp;user&nbsp;VALUES<br>
('localhost','root','','Y','Y','Y','Y','Y','Y','Y','Y','Y','Y');"&nbsp;line&nbsp;after<br>
itself&nbsp;and&nbsp;change&nbsp;'root'&nbsp;to&nbsp;the&nbsp;name&nbsp;of&nbsp;the&nbsp;keystone&nbsp;database&nbsp;user<br>
($sys_dbuser)&nbsp;in&nbsp;keystone.conf.<br>
<br>
	#&nbsp;adds&nbsp;entries&nbsp;to&nbsp;the&nbsp;script&nbsp;to&nbsp;create&nbsp;grant&nbsp;tables&nbsp;for&nbsp;specific<br>
hosts&nbsp;and&nbsp;users.&nbsp;&nbsp;The&nbsp;user&nbsp;you&nbsp;set&nbsp;up&nbsp;has&nbsp;super-user&nbsp;access&nbsp;($sys_dbuser)&nbsp;--<br>
you&nbsp;may&nbsp;or&nbsp;may&nbsp;not&nbsp;want&nbsp;this.&nbsp;&nbsp;The&nbsp;layout&nbsp;of&nbsp;mysql_install_db&nbsp;is&nbsp;really&nbsp;very<br>
uncomplicated.<br>
<br>
4.&nbsp;&nbsp;/usr/bin/mysqladmin&nbsp;shutdown<br>
	#&nbsp;ya&nbsp;gotta&nbsp;shut&nbsp;it&nbsp;down&nbsp;before&nbsp;you&nbsp;can&nbsp;reinstall&nbsp;the&nbsp;grant&nbsp;tables!<br>
<br>
5.&nbsp;&nbsp;rm&nbsp;-i&nbsp;/var/lib/mysql/mysql/*.IS?'&nbsp;and&nbsp;answer&nbsp;'Y'&nbsp;to&nbsp;the&nbsp;deletion<br>
questions.<br>
	#&nbsp;nuke&nbsp;your&nbsp;current&nbsp;grant&nbsp;tables.&nbsp;&nbsp;This&nbsp;WILL&nbsp;NOT&nbsp;delete&nbsp;any&nbsp;other<br>
databases&nbsp;than&nbsp;your&nbsp;grant&nbsp;tables.<br>
<br>
6.&nbsp;&nbsp;/usr/bin/mysql_install_db<br>
	#&nbsp;run&nbsp;the&nbsp;script&nbsp;you&nbsp;just&nbsp;edited&nbsp;to&nbsp;install&nbsp;your&nbsp;new&nbsp;grant&nbsp;tables.<br>
<br>
7.&nbsp;&nbsp;mysqladmin&nbsp;-u&nbsp;root&nbsp;password&nbsp;(new_password)&nbsp;&nbsp;<br>
	#&nbsp;change&nbsp;the&nbsp;root&nbsp;MySQL&nbsp;password,&nbsp;or&nbsp;else&nbsp;anyone&nbsp;on&nbsp;localhost&nbsp;can<br>
login&nbsp;to&nbsp;MySQL&nbsp;as&nbsp;root&nbsp;and&nbsp;make&nbsp;changes.&nbsp;&nbsp;You&nbsp;can&nbsp;skip&nbsp;this&nbsp;step&nbsp;if&nbsp;you&nbsp;want<br>
keystone&nbsp;to&nbsp;connect&nbsp;as&nbsp;root&nbsp;with&nbsp;no&nbsp;password.<br>
<br>
8.&nbsp;&nbsp;mysqladmin&nbsp;-u&nbsp;(webserver_user_name)&nbsp;password&nbsp;(new_password)&nbsp;&nbsp;<br>
	#&nbsp;change&nbsp;the&nbsp;password&nbsp;of&nbsp;the&nbsp;$sys_dbuser.&nbsp;&nbsp;Note&nbsp;that&nbsp;you&nbsp;will&nbsp;need<br>
to&nbsp;change&nbsp;the&nbsp;password&nbsp;in&nbsp;the&nbsp;keystone.conf&nbsp;file&nbsp;as&nbsp;well&nbsp;in&nbsp;$sys_dbpasswd,<br>
and&nbsp;if&nbsp;your&nbsp;permissions&nbsp;are&nbsp;set&nbsp;up&nbsp;incorrectly&nbsp;anybody&nbsp;can&nbsp;type&nbsp;the&nbsp;URL&nbsp;to<br>
your&nbsp;keystone.conf&nbsp;file&nbsp;and&nbsp;get&nbsp;the&nbsp;password.&nbsp;&nbsp;Not&nbsp;that&nbsp;this&nbsp;will&nbsp;help&nbsp;them<br>
much&nbsp;if&nbsp;your&nbsp;permissions&nbsp;are&nbsp;set&nbsp;to&nbsp;@localhost.<br>
<br>
<br>
<br>
Method&nbsp;#2:&nbsp;&nbsp;easier,&nbsp;but&nbsp;a&nbsp;pain&nbsp;reproducing&nbsp;if&nbsp;you&nbsp;have&nbsp;to&nbsp;delete&nbsp;your&nbsp;grant<br>
tables.&nbsp;&nbsp;This&nbsp;is&nbsp;the&nbsp;"recommended"&nbsp;method&nbsp;for&nbsp;altering&nbsp;grant&nbsp;tables&nbsp;in<br>
MySQL.&nbsp;&nbsp;I&nbsp;don't&nbsp;use&nbsp;it&nbsp;because&nbsp;I&nbsp;like&nbsp;the&nbsp;other&nbsp;way&nbsp;:)<br>
<br>
shell&#62;&nbsp;mysql&nbsp;--user=root&nbsp;keystone<br>
<br>
mysql&#62;&nbsp;GRANT<br>
SELECT,INSERT,UPDATE,DELETE,INDEX,ALTER,CREATE,DROP,RELOAD,SHUTDOWN,PROCESS,<br>
FILE,<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;ON&nbsp;keystone.*<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;TO&nbsp;&#60;$sys_dbuser&nbsp;name&#62;@localhost<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;IDENTIFIED&nbsp;BY&nbsp;'(password)'<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;WITH&nbsp;GRANT&nbsp;OPTION;<br>
<br>
OR<br>
<br>
mysql&#62;&nbsp;GRANT&nbsp;ALL&nbsp;PRIVELEGES&nbsp;<br>
		ON&nbsp;keystone.*<br>
		TO&nbsp;&#60;$sys_dbuser&nbsp;name&#62;@localhost<br>
		IDENTIFIED&nbsp;BY&nbsp;'(password)'<br>
		WITH&nbsp;GRANT&nbsp;OPTION;<br>
<br>
	#&nbsp;this&nbsp;grants&nbsp;the&nbsp;required&nbsp;permissions&nbsp;to&nbsp;the&nbsp;keystone&nbsp;($sys_dbuser)<br>
account&nbsp;defined&nbsp;in&nbsp;keystone.conf.&nbsp;&nbsp;However,&nbsp;if&nbsp;you&nbsp;are&nbsp;runnning&nbsp;many<br>
different&nbsp;MySQL-based&nbsp;apps,&nbsp;as&nbsp;we&nbsp;are,&nbsp;it's&nbsp;generally&nbsp;better&nbsp;to&nbsp;edit&nbsp;the<br>
mysql_install_db&nbsp;script&nbsp;to&nbsp;be&nbsp;able&nbsp;to&nbsp;quickly&nbsp;reproduce&nbsp;your&nbsp;permissions<br>
structure&nbsp;again.&nbsp;&nbsp;Note&nbsp;that&nbsp;the&nbsp;FILE&nbsp;privelege&nbsp;and&nbsp;WITH&nbsp;GRANT&nbsp;OPTION&nbsp;may&nbsp;not<br>
be&nbsp;in&nbsp;your&nbsp;best&nbsp;interest&nbsp;to&nbsp;include.<br>
<br>
<br>
GRANT&nbsp;TABLE&nbsp;FIELDS&nbsp;EXPLANATION:<br>
Quick&nbsp;syntax&nbsp;summary:&nbsp;&nbsp;"%"&nbsp;in&nbsp;MySQL&nbsp;is&nbsp;a&nbsp;wildcard.&nbsp;&nbsp;I.E.,&nbsp;if&nbsp;you&nbsp;are<br>
defining&nbsp;your&nbsp;DB&nbsp;table&nbsp;and&nbsp;in&nbsp;the&nbsp;'host'&nbsp;field&nbsp;and&nbsp;enter&nbsp;'%',&nbsp;that&nbsp;means<br>
that&nbsp;any&nbsp;host&nbsp;can&nbsp;access&nbsp;that&nbsp;database.&nbsp;&nbsp;Of&nbsp;course,&nbsp;that&nbsp;host&nbsp;must&nbsp;also&nbsp;have<br>
a&nbsp;valid&nbsp;db&nbsp;user&nbsp;in&nbsp;order&nbsp;to&nbsp;do&nbsp;anything&nbsp;useful.&nbsp;&nbsp;'db'=name&nbsp;of&nbsp;database.&nbsp;&nbsp;In<br>
our&nbsp;case,&nbsp;it&nbsp;should&nbsp;be&nbsp;"keystone".&nbsp;&nbsp;"user"&nbsp;should&nbsp;be&nbsp;your&nbsp;"$sys_dbuser"<br>
defined&nbsp;in&nbsp;keystone.conf.&nbsp;&nbsp;Note&nbsp;that&nbsp;you&nbsp;CANNOT&nbsp;add&nbsp;or&nbsp;change&nbsp;a&nbsp;password&nbsp;by<br>
using&nbsp;the&nbsp;"INSERT&nbsp;INTO&nbsp;db&nbsp;(X)"&nbsp;command&nbsp;--&nbsp;you&nbsp;must&nbsp;change&nbsp;it&nbsp;with&nbsp;the&nbsp;mysql<br>
-u&nbsp;command&nbsp;as&nbsp;defined&nbsp;above.&nbsp;&nbsp;Passwords&nbsp;are&nbsp;stored&nbsp;encrypted&nbsp;in&nbsp;the&nbsp;MySQL<br>
database,&nbsp;and&nbsp;if&nbsp;you&nbsp;try&nbsp;to&nbsp;enter&nbsp;it&nbsp;directly&nbsp;into&nbsp;the&nbsp;table&nbsp;they&nbsp;will&nbsp;not<br>
match.<br>
<br>
TABLE:&nbsp;&nbsp;USER.&nbsp;&nbsp;Everything&nbsp;after&nbsp;"password"&nbsp;is&nbsp;a&nbsp;privelege&nbsp;granted&nbsp;(Y/N).<br>
This&nbsp;table&nbsp;controls&nbsp;individual&nbsp;user&nbsp;global&nbsp;access&nbsp;rights.<br>
<br>
'host','user','password','select','insert','update','delete','index','alter'<br>
,'create','drop','grant','reload','shutdown','process','file'<br>
<br>
TABLE:&nbsp;&nbsp;DB.&nbsp;&nbsp;This&nbsp;controls&nbsp;access&nbsp;of&nbsp;USERS&nbsp;to&nbsp;databases.<br>
<br>
'host','db','user','select','insert','update','delete','index','alter','crea<br>
te','drop','grant'<br>
<br>
TABLE:&nbsp;&nbsp;HOST.&nbsp;&nbsp;This&nbsp;controls&nbsp;which&nbsp;HOSTS&nbsp;are&nbsp;allowed&nbsp;what&nbsp;global&nbsp;access<br>
rights.&nbsp;&nbsp;Note&nbsp;that&nbsp;the&nbsp;HOST&nbsp;table,&nbsp;USER&nbsp;table,&nbsp;and&nbsp;DB&nbsp;table&nbsp;are&nbsp;very&nbsp;closely<br>
connected&nbsp;--&nbsp;if&nbsp;an&nbsp;authorized&nbsp;USER&nbsp;attempts&nbsp;an&nbsp;SQL&nbsp;request&nbsp;from&nbsp;an<br>
unauthorized&nbsp;HOST,&nbsp;she's&nbsp;denied.&nbsp;&nbsp;If&nbsp;a&nbsp;request&nbsp;from&nbsp;an&nbsp;authorized&nbsp;HOST&nbsp;is<br>
not&nbsp;an&nbsp;authorized&nbsp;USER,&nbsp;it&nbsp;is&nbsp;denied.&nbsp;&nbsp;If&nbsp;a&nbsp;globally&nbsp;authorized&nbsp;USER&nbsp;does<br>
not&nbsp;have&nbsp;rights&nbsp;to&nbsp;a&nbsp;certain&nbsp;DB,&nbsp;she's&nbsp;denied.&nbsp;&nbsp;Get&nbsp;the&nbsp;picture?<br>
<br>
'host','db','select','insert','update','delete','index','alter','create','dr<br>
op','grant'<br>
<br>
<br>
You&nbsp;should&nbsp;now&nbsp;have&nbsp;a&nbsp;working&nbsp;knowledge&nbsp;of&nbsp;MySQL&nbsp;grant&nbsp;tables.&nbsp;&nbsp;If&nbsp;there&nbsp;is<br>
anything&nbsp;I've&nbsp;left&nbsp;out&nbsp;of&nbsp;this&nbsp;answer&nbsp;that&nbsp;you&nbsp;feel&nbsp;is&nbsp;pertinent,&nbsp;or&nbsp;if&nbsp;my<br>
instructions&nbsp;don't&nbsp;work&nbsp;for&nbsp;you,&nbsp;please&nbsp;let&nbsp;me&nbsp;know&nbsp;and&nbsp;I'll&nbsp;re-post&nbsp;this<br>
letter&nbsp;again,&nbsp;corrected.&nbsp;&nbsp;I&nbsp;threw&nbsp;it&nbsp;together&nbsp;one&nbsp;night&nbsp;out&nbsp;of&nbsp;exasperation<br>
for&nbsp;all&nbsp;the&nbsp;newbies&nbsp;who&nbsp;don't&nbsp;know&nbsp;squat&nbsp;about&nbsp;MySQL&nbsp;yet,&nbsp;so&nbsp;it&nbsp;is&nbsp;almost<br>
guaranteed&nbsp;to&nbsp;have&nbsp;errors.<br>
<br>
Once&nbsp;again,&nbsp;you&nbsp;can't&nbsp;go&nbsp;wrong&nbsp;by&nbsp;reading&nbsp;section&nbsp;6&nbsp;of&nbsp;the&nbsp;MySQL&nbsp;manual.&nbsp;&nbsp;It<br>
is&nbsp;more&nbsp;detailed&nbsp;than&nbsp;I!<br>
http://www.mysql.com/Manual/manual.html.<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;</P
></DIV
></DIV
><DIV
CLASS="CHAPTER"
><HR><H1
><A
NAME="VARIANTS"
>Chapter 7. Bugzilla Variants</A
></H1
><DIV
CLASS="NOTE"
><P
></P
><TABLE
CLASS="NOTE"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>      I <EM
>know</EM
> there are more variants than just RedHat Bugzilla out there.
      Please help me get information about them, their project status, and benefits there
      might be in using them or in using their code in main-tree Bugzilla.
    </P
></TD
></TR
></TABLE
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="RHBUGZILLA"
>7.1. Red Hat Bugzilla</A
></H1
><P
>      Red Hat Bugzilla is probably the most popular Bugzilla variant, aside from Mozilla Bugzilla,
      on the planet.
      One of the major benefits of Red Hat Bugzilla is the ability to work with Oracle as a
      database, as well as MySQL.
      Here's what Dave Lawrence had to say about the status of Red Hat Bugzilla,
      <A
NAME="AEN2143"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
CLASS="LITERALLAYOUT"
>	&nbsp;&nbsp;Hello.&nbsp;I&nbsp;apologize&nbsp;that&nbsp;I&nbsp;am&nbsp;getting&nbsp;back&nbsp;to&nbsp;you&nbsp;so&nbsp;late.&nbsp;It&nbsp;has&nbsp;been&nbsp;difficult&nbsp;to&nbsp;keep<br>
up&nbsp;with&nbsp;email&nbsp;this&nbsp;past&nbsp;week.&nbsp;I&nbsp;have&nbsp;checked&nbsp;out&nbsp;your&nbsp;updated&nbsp;documentation&nbsp;and&nbsp;I&nbsp;will<br>
have&nbsp;to&nbsp;say&nbsp;very&nbsp;good&nbsp;work.&nbsp;A&nbsp;few&nbsp;notes&nbsp;and&nbsp;additions&nbsp;as&nbsp;follows.<br>
<br>
(ed:&nbsp;from&nbsp;the&nbsp;FAQ)<br>
&#62;For&nbsp;the&nbsp;record,&nbsp;we&nbsp;are&nbsp;not&nbsp;using&nbsp;any&nbsp;template&nbsp;type&nbsp;implementation&nbsp;for&nbsp;the&nbsp;cosmetic&nbsp;changes&nbsp;<br>
&#62;maded&nbsp;to&nbsp;Bugzilla.&nbsp;It&nbsp;is&nbsp;just&nbsp;alot&nbsp;of&nbsp;html&nbsp;changes&nbsp;in&nbsp;the&nbsp;code&nbsp;itself.&nbsp;I&nbsp;admit&nbsp;I&nbsp;may&nbsp;have&nbsp;<br>
&#62;gotten&nbsp;a&nbsp;little&nbsp;carried&nbsp;away&nbsp;with&nbsp;it&nbsp;but&nbsp;the&nbsp;corporate&nbsp;types&nbsp;asked&nbsp;for&nbsp;a&nbsp;more&nbsp;standardized&nbsp;<br>
&#62;interface&nbsp;to&nbsp;match&nbsp;up&nbsp;with&nbsp;other&nbsp;projects&nbsp;relating&nbsp;to&nbsp;Red&nbsp;Hat&nbsp;web&nbsp;sites.&nbsp;A&nbsp;lot&nbsp;of&nbsp;other&nbsp;web&nbsp;<br>
&#62;based&nbsp;internal&nbsp;tools&nbsp;I&nbsp;am&nbsp;working&nbsp;on&nbsp;also&nbsp;look&nbsp;like&nbsp;Bugzilla.&nbsp;<br>
<br>
<br>
This&nbsp;should&nbsp;probably&nbsp;be&nbsp;changed&nbsp;since&nbsp;we&nbsp;are&nbsp;now&nbsp;in&nbsp;fact&nbsp;using&nbsp;Text::Template&nbsp;for&nbsp;most<br>
of&nbsp;the&nbsp;html&nbsp;rendering.&nbsp;You&nbsp;actually&nbsp;state&nbsp;this&nbsp;later&nbsp;in&nbsp;your&nbsp;numbered&nbsp;list.<br>
<br>
Also&nbsp;number&nbsp;6&nbsp;contradicts&nbsp;number&nbsp;8&nbsp;where&nbsp;number&nbsp;6&nbsp;would&nbsp;be&nbsp;the&nbsp;most&nbsp;up&nbsp;to&nbsp;date&nbsp;status<br>
on&nbsp;the&nbsp;Oracle&nbsp;port.<br>
<br>
Additional&nbsp;Information:<br>
-----------------------------<br>
1.&nbsp;Comments&nbsp;are&nbsp;now&nbsp;stored&nbsp;in&nbsp;varchar&nbsp;fields&nbsp;of&nbsp;4k&nbsp;in&nbsp;size&nbsp;each.&nbsp;If&nbsp;the&nbsp;comment&nbsp;is&nbsp;more<br>
than&nbsp;4k&nbsp;it&nbsp;is&nbsp;broken&nbsp;up&nbsp;into&nbsp;chunks&nbsp;and&nbsp;given&nbsp;a&nbsp;sort&nbsp;number&nbsp;so&nbsp;each&nbsp;comment&nbsp;can&nbsp;be&nbsp;re<br>
assembled&nbsp;in&nbsp;the&nbsp;correct&nbsp;order.&nbsp;This&nbsp;was&nbsp;done&nbsp;because&nbsp;originally&nbsp;I&nbsp;was&nbsp;storing&nbsp;the&nbsp;comments<br>
in&nbsp;a&nbsp;long&nbsp;datatype&nbsp;which&nbsp;unfortunately&nbsp;cannot&nbsp;be&nbsp;indexed&nbsp;or&nbsp;joined&nbsp;with&nbsp;another&nbsp;table.&nbsp;This<br>
cause&nbsp;the&nbsp;search&nbsp;of&nbsp;text&nbsp;within&nbsp;the&nbsp;long&nbsp;description&nbsp;to&nbsp;be&nbsp;disabled&nbsp;for&nbsp;a&nbsp;long&nbsp;time.&nbsp;That<br>
is&nbsp;now&nbsp;working&nbsp;and&nbsp;is&nbsp;nto&nbsp;showing&nbsp;any&nbsp;noticeble&nbsp;performance&nbsp;hit&nbsp;that&nbsp;I&nbsp;can&nbsp;tell.&nbsp;<br>
<br>
2.&nbsp;Work&nbsp;is&nbsp;being&nbsp;started&nbsp;on&nbsp;internationalizing&nbsp;the&nbsp;Bugzilla&nbsp;source&nbsp;we&nbsp;have&nbsp;to&nbsp;allow&nbsp;our<br>
Japanese&nbsp;customers&nbsp;to&nbsp;enter&nbsp;bug&nbsp;reports&nbsp;into&nbsp;a&nbsp;single&nbsp;bugzilla&nbsp;system.&nbsp;This&nbsp;will&nbsp;probably<br>
be&nbsp;done&nbsp;by&nbsp;using&nbsp;the&nbsp;nvarchar&nbsp;data&nbsp;types&nbsp;supported&nbsp;by&nbsp;Oracle&nbsp;which&nbsp;allows&nbsp;storage&nbsp;of<br>
double&nbsp;byte&nbsp;characters&nbsp;and&nbsp;also&nbsp;the&nbsp;use&nbsp;of&nbsp;the&nbsp;Accept-Language&nbsp;in&nbsp;the&nbsp;http&nbsp;header&nbsp;for&nbsp;<br>
detection&nbsp;by&nbsp;Bugilla&nbsp;of&nbsp;which&nbsp;language&nbsp;to&nbsp;render.<br>
<br>
3.&nbsp;Of&nbsp;course&nbsp;even&nbsp;more&nbsp;cosmetic&nbsp;changes.&nbsp;It&nbsp;is&nbsp;difficult&nbsp;to&nbsp;keep&nbsp;up&nbsp;with&nbsp;the&nbsp;ever&nbsp;<br>
changing&nbsp;faces&nbsp;of&nbsp;www.redhat.com.<br>
<br>
4.&nbsp;Some&nbsp;convenience&nbsp;enhancements&nbsp;in&nbsp;the&nbsp;administration&nbsp;utilities.&nbsp;And&nbsp;more&nbsp;integration<br>
with&nbsp;other&nbsp;internal/external&nbsp;Red&nbsp;Hat&nbsp;web&nbsp;sites.<br>
<br>
I&nbsp;hope&nbsp;this&nbsp;information&nbsp;may&nbsp;prove&nbsp;helpful&nbsp;for&nbsp;your&nbsp;documentation.&nbsp;Please&nbsp;contact<br>
me&nbsp;if&nbsp;you&nbsp;have&nbsp;any&nbsp;more&nbsp;question&nbsp;or&nbsp;I&nbsp;can&nbsp;do&nbsp;anything&nbsp;else.<br>
<br>
Regards<br>
	</P
></BLOCKQUOTE
>
    </P
></DIV
></DIV
><DIV
CLASS="APPENDIX"
><HR><H1
><A
NAME="PATCHES"
>Appendix D. Useful Patches and Utilities for Bugzilla</A
></H1
><DIV
CLASS="SECTION"
><H1
CLASS="SECTION"
><A
NAME="SETPERL"
>D.1. The setperl.csh Utility</A
></H1
><P
>	 You can use the "setperl.csh" utility to quickly and
      easily change the path to perl on all your Bugzilla files. This
      is a C-shell script; if you do not have "csh" or "tcsh" in the
      search path on your system, it will not work!
    </P
><DIV
CLASS="PROCEDURE"
><OL
TYPE="1"
><LI
><P
>	  Download the "setperl.csh" utility to your Bugzilla
	  directory and make it executable.
	</P
><OL
CLASS="SUBSTEPS"
TYPE="a"
><LI
><P
>	      <TT
CLASS="COMPUTEROUTPUT"
>		<TT
CLASS="PROMPT"
>bash#</TT
>
		<B
CLASS="COMMAND"
>cd /your/path/to/bugzilla</B
>
	      </TT
>
	    </P
></LI
><LI
><P
>	      <TT
CLASS="COMPUTEROUTPUT"
> <TT
CLASS="PROMPT"
>bash#</TT
> <B
CLASS="COMMAND"
>wget -O
		  setperl.csh
		  'http://bugzilla.mozilla.org/showattachment.cgi?attach_id=10795'</B
> </TT
>
	    </P
></LI
><LI
><P
>	      <TT
CLASS="COMPUTEROUTPUT"
> <TT
CLASS="PROMPT"
>bash#</TT
> <B
CLASS="COMMAND"
>chmod
		  u+x setperl.csh</B
> </TT
>
	    </P
></LI
></OL
></LI
><LI
><P
>	  Prepare (and fix) Bugzilla file permissions.
	</P
><OL
CLASS="SUBSTEPS"
TYPE="a"
><LI
><P
>	      <TT
CLASS="COMPUTEROUTPUT"
>		<TT
CLASS="PROMPT"
>bash#</TT
>
		<B
CLASS="COMMAND"
>chmod u+w *</B
>
	      </TT
>
	    </P
></LI
><LI
><P
>	      <TT
CLASS="COMPUTEROUTPUT"
> <TT
CLASS="PROMPT"
>bash#</TT
> <B
CLASS="COMMAND"
>chmod
		  u+x duplicates.cgi</B
> </TT
>
	    </P
></LI
><LI
><P
>	      <TT
CLASS="COMPUTEROUTPUT"
>		<TT
CLASS="PROMPT"
>bash#</TT
>
		<B
CLASS="COMMAND"
>chmod a-x bug_status.html</B
>
	      </TT
>
	    </P
></LI
></OL
></LI
><LI
><P
>	  Run the script:
	</P
><P
>	  <TT
CLASS="COMPUTEROUTPUT"
> <TT
CLASS="PROMPT"
>bash#</TT
>
	    <B
CLASS="COMMAND"
>./setperl.csh /your/path/to/perl</B
>
	  </TT
>
<DIV
CLASS="EXAMPLE"
><A
NAME="AEN2193"
></A
><P
><B
>Example D-1. Using Setperl to set your perl path</B
></P
><P
>	      <TT
CLASS="COMPUTEROUTPUT"
> <TT
CLASS="PROMPT"
>bash#</TT
>
		<B
CLASS="COMMAND"
>./setperl.csh /usr/bin/perl</B
>
	      </TT
>
            </P
></DIV
>
	</P
></LI
></OL
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="CMDLINE"
>D.2. Command-line Bugzilla Queries</A
></H1
><P
>      Users can query Bugzilla from the command line using this suite
      of utilities.
    </P
><P
>      The query.conf file contains the mapping from options to field
      names and comparison types.  Quoted option names are "grepped"
      for, so it should be easy to edit this file.  Comments (#) have
      no effect; you must make sure these lines do not contain any
      quoted "option"
    </P
><P
>      buglist is a shell script which submits a Bugzilla query and
      writes the resulting HTML page to stdout.  It supports both
      short options, (such as "-Afoo" or "-Rbar") and long options
      (such as "--assignedto=foo" or "--reporter=bar").  If the first
      character of an option is not "-", it is treated as if it were
      prefixed with "--default=".
    </P
><P
>      The columlist is taken from the COLUMNLIST environment variable.
      This is equivalent to the "Change Columns" option when you list
      bugs in buglist.cgi.  If you have already used Bugzilla, use
      <B
CLASS="COMMAND"
>grep COLUMLIST ~/.netscape/cookies</B
> to see
      your current COLUMNLIST setting.
    </P
><P
>      bugs is a simple shell script which calls buglist and extracts
      the bug numbers from the output.  Adding the prefix
      "http://bugzilla.mozilla.org/buglist.cgi?bug_id=" turns the bug
      list into a working link if any bugs are found. Counting bugs is
      easy.  Pipe the results through <B
CLASS="COMMAND"
>sed -e 's/,/ /g' | wc |
	awk '{printf $2 "\n"}'</B
>
    </P
><P
>      Akkana says she has good results piping buglist output through
      <B
CLASS="COMMAND"
>w3m -T text/html -dump</B
>
    </P
><DIV
CLASS="PROCEDURE"
><OL
TYPE="1"
><LI
><P
>	  Download three files:
	</P
><OL
CLASS="SUBSTEPS"
TYPE="a"
><LI
><P
>	      <TT
CLASS="COMPUTEROUTPUT"
> <TT
CLASS="PROMPT"
>bash$</TT
> <B
CLASS="COMMAND"
>wget -O
		  query.conf
		  'http://bugzilla.mozilla.org/showattachment.cgi?attach_id=26157'</B
> </TT
>
	    </P
></LI
><LI
><P
>	      <TT
CLASS="COMPUTEROUTPUT"
> <TT
CLASS="PROMPT"
>bash$</TT
> <B
CLASS="COMMAND"
>wget -O
		  buglist
		  'http://bugzilla.mozilla.org/showattachment.cgi?attach_id=26944'</B
> </TT
>
	    </P
></LI
><LI
><P
>	      <TT
CLASS="COMPUTEROUTPUT"
> <TT
CLASS="PROMPT"
>bash#</TT
> <B
CLASS="COMMAND"
>wget -O
		  bugs
		  'http://bugzilla.mozilla.org/showattachment.cgi?attach_id=26215'</B
> </TT
>
	    </P
></LI
></OL
></LI
><LI
><P
>	  Make your utilities executable:
	  <TT
CLASS="COMPUTEROUTPUT"
>	    <TT
CLASS="PROMPT"
>bash$</TT
>
	    <B
CLASS="COMMAND"
>chmod u+x buglist bugs</B
>
	  </TT
>
	</P
></LI
></OL
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="QUICKSEARCH"
>D.3. The Quicksearch Utility</A
></H1
><P
>      Quicksearch is a new, experimental feature of the 2.12 release.
      It consist of two Javascript files, "quicksearch.js" and
      "localconfig.js", and two documentation files,
      "quicksearch.html" and "quicksearchhack.html"
    </P
><P
>      The index.html page has been updated to include the QuickSearch
      text box.
    </P
><P
>      To take full advantage of the query power, the Bugzilla
      maintainer must edit "localconfig.js" according to the value
      sets used in the local installation.
    </P
><P
>      Currently, keywords must be hard-coded in localconfig.js.  If
      they are not, keywords are not automatically recognized.  This
      means, if localconfig.js is left unconfigured, that searching
      for a bug with the "foo" keyword will only find bugs with "foo"
      in the summary, status whiteboard, product or component name,
      but not those with the keyword "foo".
    </P
><P
>      Workarounds for Bugzilla users:
      <P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>search for '!foo' (this will find only bugs with the
	  keyword "foo"</TD
></TR
><TR
><TD
>search 'foo,!foo' (equivalent to 'foo OR
	  keyword:foo')</TD
></TR
></TBODY
></TABLE
><P
></P
>
    </P
><P
>      When this tool is ported from client-side JavaScript to
      server-side Perl, the requirement for hard-coding keywords can
      be fixed. <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=70907"
TARGET="_top"
>This bug</A
> has details.
    </P
></DIV
></DIV
><DIV
CLASS="APPENDIX"
><HR><H1
><A
NAME="GFDL"
>Appendix E. GNU Free Documentation License</A
></H1
><P
>Version 1.1, March 2000</P
><A
NAME="AEN2249"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>Copyright (C) 2000  Free Software Foundation, Inc.
59 Temple Place, Suite 330, Boston, MA  02111-1307  USA
Everyone is permitted to copy and distribute verbatim copies
of this license document, but changing it is not allowed.</P
></BLOCKQUOTE
><DIV
CLASS="SECT1"
><HR><H1
CLASS="SECT1"
><A
NAME="GFDL_0"
>0. PREAMBLE</A
></H1
><P
>The purpose of this License is to make a manual, textbook,
    or other written document "free" in the sense of freedom: to
    assure everyone the effective freedom to copy and redistribute it,
    with or without modifying it, either commercially or
    noncommercially.  Secondarily, this License preserves for the
    author and publisher a way to get credit for their work, while not
    being considered responsible for modifications made by
    others.</P
><P
>This License is a kind of "copyleft", which means that
    derivative works of the document must themselves be free in the
    same sense.  It complements the GNU General Public License, which
    is a copyleft license designed for free software.</P
><P
>We have designed this License in order to use it for manuals
    for free software, because free software needs free documentation:
    a free program should come with manuals providing the same
    freedoms that the software does.  But this License is not limited
    to software manuals; it can be used for any textual work,
    regardless of subject matter or whether it is published as a
    printed book.  We recommend this License principally for works
    whose purpose is instruction or reference.</P
></DIV
><DIV
CLASS="SECT1"
><HR><H1
CLASS="SECT1"
><A
NAME="GFDL_1"
>1. APPLICABILITY AND DEFINITIONS</A
></H1
><P
>This License applies to any manual or other work that
    contains a notice placed by the copyright holder saying it can be
    distributed under the terms of this License.  The "Document",
    below, refers to any such manual or work.  Any member of the
    public is a licensee, and is addressed as "you".</P
><P
>A "Modified Version" of the Document means any work
    containing the Document or a portion of it, either copied
    verbatim, or with modifications and/or translated into another
    language.</P
><P
>A "Secondary Section" is a named appendix or a front-matter
    section of the Document that deals exclusively with the
    relationship of the publishers or authors of the Document to the
    Document's overall subject (or to related matters) and contains
    nothing that could fall directly within that overall subject.
    (For example, if the Document is in part a textbook of
    mathematics, a Secondary Section may not explain any mathematics.)
    The relationship could be a matter of historical connection with
    the subject or with related matters, or of legal, commercial,
    philosophical, ethical or political position regarding
    them.</P
><P
>The "Invariant Sections" are certain Secondary Sections
    whose titles are designated, as being those of Invariant Sections,
    in the notice that says that the Document is released under this
    License.</P
><P
>The "Cover Texts" are certain short passages of text that
    are listed, as Front-Cover Texts or Back-Cover Texts, in the
    notice that says that the Document is released under this
    License.</P
><P
>A "Transparent" copy of the Document means a
    machine-readable copy, represented in a format whose specification
    is available to the general public, whose contents can be viewed
    and edited directly and straightforwardly with generic text
    editors or (for images composed of pixels) generic paint programs
    or (for drawings) some widely available drawing editor, and that
    is suitable for input to text formatters or for automatic
    translation to a variety of formats suitable for input to text
    formatters.  A copy made in an otherwise Transparent file format
    whose markup has been designed to thwart or discourage subsequent
    modification by readers is not Transparent.  A copy that is not
    "Transparent" is called "Opaque".</P
><P
>Examples of suitable formats for Transparent copies include
    plain ASCII without markup, Texinfo input format, LaTeX input
    format, SGML or XML using a publicly available DTD, and
    standard-conforming simple HTML designed for human modification.
    Opaque formats include PostScript, PDF, proprietary formats that
    can be read and edited only by proprietary word processors, SGML
    or XML for which the DTD and/or processing tools are not generally
    available, and the machine-generated HTML produced by some word
    processors for output purposes only.</P
><P
>The "Title Page" means, for a printed book, the title page
    itself, plus such following pages as are needed to hold, legibly,
    the material this License requires to appear in the title page.
    For works in formats which do not have any title page as such,
    "Title Page" means the text near the most prominent appearance of
    the work's title, preceding the beginning of the body of the
    text.</P
></DIV
><DIV
CLASS="SECT1"
><HR><H1
CLASS="SECT1"
><A
NAME="GFDL_2"
>2. VERBATIM COPYING</A
></H1
><P
>You may copy and distribute the Document in any medium,
    either commercially or noncommercially, provided that this
    License, the copyright notices, and the license notice saying this
    License applies to the Document are reproduced in all copies, and
    that you add no other conditions whatsoever to those of this
    License.  You may not use technical measures to obstruct or
    control the reading or further copying of the copies you make or
    distribute.  However, you may accept compensation in exchange for
    copies.  If you distribute a large enough number of copies you
    must also follow the conditions in section 3.</P
><P
>You may also lend copies, under the same conditions stated
    above, and you may publicly display copies.</P
></DIV
><DIV
CLASS="SECT1"
><HR><H1
CLASS="SECT1"
><A
NAME="GFDL_3"
>3. COPYING IN QUANTITY</A
></H1
><P
>If you publish printed copies of the Document numbering more
    than 100, and the Document's license notice requires Cover Texts,
    you must enclose the copies in covers that carry, clearly and
    legibly, all these Cover Texts: Front-Cover Texts on the front
    cover, and Back-Cover Texts on the back cover.  Both covers must
    also clearly and legibly identify you as the publisher of these
    copies.  The front cover must present the full title with all
    words of the title equally prominent and visible.  You may add
    other material on the covers in addition.  Copying with changes
    limited to the covers, as long as they preserve the title of the
    Document and satisfy these conditions, can be treated as verbatim
    copying in other respects.</P
><P
>If the required texts for either cover are too voluminous to
    fit legibly, you should put the first ones listed (as many as fit
    reasonably) on the actual cover, and continue the rest onto
    adjacent pages.</P
><P
>If you publish or distribute Opaque copies of the Document
    numbering more than 100, you must either include a
    machine-readable Transparent copy along with each Opaque copy, or
    state in or with each Opaque copy a publicly-accessible
    computer-network location containing a complete Transparent copy
    of the Document, free of added material, which the general
    network-using public has access to download anonymously at no
    charge using public-standard network protocols.  If you use the
    latter option, you must take reasonably prudent steps, when you
    begin distribution of Opaque copies in quantity, to ensure that
    this Transparent copy will remain thus accessible at the stated
    location until at least one year after the last time you
    distribute an Opaque copy (directly or through your agents or
    retailers) of that edition to the public.</P
><P
>It is requested, but not required, that you contact the
    authors of the Document well before redistributing any large
    number of copies, to give them a chance to provide you with an
    updated version of the Document.</P
></DIV
><DIV
CLASS="SECT1"
><HR><H1
CLASS="SECT1"
><A
NAME="GFDL_4"
>4. MODIFICATIONS</A
></H1
><P
>You may copy and distribute a Modified Version of the
    Document under the conditions of sections 2 and 3 above, provided
    that you release the Modified Version under precisely this
    License, with the Modified Version filling the role of the
    Document, thus licensing distribution and modification of the
    Modified Version to whoever possesses a copy of it.  In addition,
    you must do these things in the Modified Version:</P
><P
></P
><OL
TYPE="A"
><LI
><P
>Use in the Title Page
      (and on the covers, if any) a title distinct from that of the
      Document, and from those of previous versions (which should, if
      there were any, be listed in the History section of the
      Document).  You may use the same title as a previous version if
      the original publisher of that version gives permission.</P
></LI
><LI
><P
>List on the Title Page,
      as authors, one or more persons or entities responsible for
      authorship of the modifications in the Modified Version,
      together with at least five of the principal authors of the
      Document (all of its principal authors, if it has less than
      five).</P
></LI
><LI
><P
>State on the Title page
      the name of the publisher of the Modified Version, as the
      publisher.</P
></LI
><LI
><P
>Preserve all the
      copyright notices of the Document.</P
></LI
><LI
><P
>Add an appropriate
      copyright notice for your modifications adjacent to the other
      copyright notices.</P
></LI
><LI
><P
>Include, immediately
      after the copyright notices, a license notice giving the public
      permission to use the Modified Version under the terms of this
      License, in the form shown in the Addendum below.</P
></LI
><LI
><P
>Preserve in that license
      notice the full lists of Invariant Sections and required Cover
      Texts given in the Document's license notice.</P
></LI
><LI
><P
>Include an unaltered
      copy of this License.</P
></LI
><LI
><P
>Preserve the section
      entitled "History", and its title, and add to it an item stating
      at least the title, year, new authors, and publisher of the
      Modified Version as given on the Title Page.  If there is no
      section entitled "History" in the Document, create one stating
      the title, year, authors, and publisher of the Document as given
      on its Title Page, then add an item describing the Modified
      Version as stated in the previous sentence.</P
></LI
><LI
><P
>Preserve the network
      location, if any, given in the Document for public access to a
      Transparent copy of the Document, and likewise the network
      locations given in the Document for previous versions it was
      based on.  These may be placed in the "History" section.  You
      may omit a network location for a work that was published at
      least four years before the Document itself, or if the original
      publisher of the version it refers to gives permission.</P
></LI
><LI
><P
>In any section entitled
      "Acknowledgements" or "Dedications", preserve the section's
      title, and preserve in the section all the substance and tone of
      each of the contributor acknowledgements and/or dedications
      given therein.</P
></LI
><LI
><P
>Preserve all the
      Invariant Sections of the Document, unaltered in their text and
      in their titles.  Section numbers or the equivalent are not
      considered part of the section titles.</P
></LI
><LI
><P
>Delete any section
      entitled "Endorsements".  Such a section may not be included in
      the Modified Version.</P
></LI
><LI
><P
>Do not retitle any
      existing section as "Endorsements" or to conflict in title with
      any Invariant Section.</P
></LI
></OL
><P
>If the Modified Version includes new front-matter sections
    or appendices that qualify as Secondary Sections and contain no
    material copied from the Document, you may at your option
    designate some or all of these sections as invariant.  To do this,
    add their titles to the list of Invariant Sections in the Modified
    Version's license notice.  These titles must be distinct from any
    other section titles.</P
><P
>You may add a section entitled "Endorsements", provided it
    contains nothing but endorsements of your Modified Version by
    various parties--for example, statements of peer review or that
    the text has been approved by an organization as the authoritative
    definition of a standard.</P
><P
>You may add a passage of up to five words as a Front-Cover
    Text, and a passage of up to 25 words as a Back-Cover Text, to the
    end of the list of Cover Texts in the Modified Version.  Only one
    passage of Front-Cover Text and one of Back-Cover Text may be
    added by (or through arrangements made by) any one entity.  If the
    Document already includes a cover text for the same cover,
    previously added by you or by arrangement made by the same entity
    you are acting on behalf of, you may not add another; but you may
    replace the old one, on explicit permission from the previous
    publisher that added the old one.</P
><P
>The author(s) and publisher(s) of the Document do not by
    this License give permission to use their names for publicity for
    or to assert or imply endorsement of any Modified Version.</P
></DIV
><DIV
CLASS="SECT1"
><HR><H1
CLASS="SECT1"
><A
NAME="GFDL_5"
>5. COMBINING DOCUMENTS</A
></H1
><P
>You may combine the Document with other documents released
    under this License, under the terms defined in section 4 above for
    modified versions, provided that you include in the combination
    all of the Invariant Sections of all of the original documents,
    unmodified, and list them all as Invariant Sections of your
    combined work in its license notice.</P
><P
>The combined work need only contain one copy of this
    License, and multiple identical Invariant Sections may be replaced
    with a single copy.  If there are multiple Invariant Sections with
    the same name but different contents, make the title of each such
    section unique by adding at the end of it, in parentheses, the
    name of the original author or publisher of that section if known,
    or else a unique number.  Make the same adjustment to the section
    titles in the list of Invariant Sections in the license notice of
    the combined work.</P
><P
>In the combination, you must combine any sections entitled
    "History" in the various original documents, forming one section
    entitled "History"; likewise combine any sections entitled
    "Acknowledgements", and any sections entitled "Dedications".  You
    must delete all sections entitled "Endorsements."</P
></DIV
><DIV
CLASS="SECT1"
><HR><H1
CLASS="SECT1"
><A
NAME="GFDL_6"
>6. COLLECTIONS OF DOCUMENTS</A
></H1
><P
>You may make a collection consisting of the Document and
    other documents released under this License, and replace the
    individual copies of this License in the various documents with a
    single copy that is included in the collection, provided that you
    follow the rules of this License for verbatim copying of each of
    the documents in all other respects.</P
><P
>You may extract a single document from such a collection,
    and distribute it individually under this License, provided you
    insert a copy of this License into the extracted document, and
    follow this License in all other respects regarding verbatim
    copying of that document.</P
></DIV
><DIV
CLASS="SECT1"
><HR><H1
CLASS="SECT1"
><A
NAME="GFDL_7"
>7. AGGREGATION WITH INDEPENDENT WORKS</A
></H1
><P
>A compilation of the Document or its derivatives with other
    separate and independent documents or works, in or on a volume of
    a storage or distribution medium, does not as a whole count as a
    Modified Version of the Document, provided no compilation
    copyright is claimed for the compilation.  Such a compilation is
    called an "aggregate", and this License does not apply to the
    other self-contained works thus compiled with the Document, on
    account of their being thus compiled, if they are not themselves
    derivative works of the Document.</P
><P
>If the Cover Text requirement of section 3 is applicable to
    these copies of the Document, then if the Document is less than
    one quarter of the entire aggregate, the Document's Cover Texts
    may be placed on covers that surround only the Document within the
    aggregate.  Otherwise they must appear on covers around the whole
    aggregate.</P
></DIV
><DIV
CLASS="SECT1"
><HR><H1
CLASS="SECT1"
><A
NAME="GFDL_8"
>8. TRANSLATION</A
></H1
><P
>Translation is considered a kind of modification, so you may
    distribute translations of the Document under the terms of section
    4.  Replacing Invariant Sections with translations requires
    special permission from their copyright holders, but you may
    include translations of some or all Invariant Sections in addition
    to the original versions of these Invariant Sections.  You may
    include a translation of this License provided that you also
    include the original English version of this License.  In case of
    a disagreement between the translation and the original English
    version of this License, the original English version will
    prevail.</P
></DIV
><DIV
CLASS="SECT1"
><HR><H1
CLASS="SECT1"
><A
NAME="GFDL_9"
>9. TERMINATION</A
></H1
><P
>You may not copy, modify, sublicense, or distribute the
    Document except as expressly provided for under this License.  Any
    other attempt to copy, modify, sublicense or distribute the
    Document is void, and will automatically terminate your rights
    under this License.  However, parties who have received copies, or
    rights, from you under this License will not have their licenses
    terminated so long as such parties remain in full
    compliance.</P
></DIV
><DIV
CLASS="SECT1"
><HR><H1
CLASS="SECT1"
><A
NAME="GFDL_10"
>10. FUTURE REVISIONS OF THIS LICENSE</A
></H1
><P
>The Free Software Foundation may publish new, revised
    versions of the GNU Free Documentation License from time to time.
    Such new versions will be similar in spirit to the present
    version, but may differ in detail to address new problems or
    concerns.  See <A
HREF="http://www.gnu.org/copyleft/"
TARGET="_top"
>http://www.gnu.org/copyleft/</A
>.</P
><P
>Each version of the License is given a distinguishing
    version number.  If the Document specifies that a particular
    numbered version of this License "or any later version" applies to
    it, you have the option of following the terms and conditions
    either of that specified version or of any later version that has
    been published (not as a draft) by the Free Software Foundation.
    If the Document does not specify a version number of this License,
    you may choose any version ever published (not as a draft) by the
    Free Software Foundation.</P
></DIV
><DIV
CLASS="SECT1"
><HR><H1
CLASS="SECT1"
><A
NAME="GFDL_HOWTO"
>How to use this License for your documents</A
></H1
><P
>To use this License in a document you have written, include
    a copy of the License in the document and put the following
    copyright and license notices just after the title page:</P
><A
NAME="AEN2339"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>      Copyright (c)  YEAR  YOUR NAME.
      Permission is granted to copy, distribute and/or modify this document
      under the terms of the GNU Free Documentation License, Version 1.1
      or any later version published by the Free Software Foundation;
      with the Invariant Sections being LIST THEIR TITLES, with the
      Front-Cover Texts being LIST, and with the Back-Cover Texts being LIST.
      A copy of the license is included in the section entitled "GNU
      Free Documentation License".</P
></BLOCKQUOTE
><P
>If you have no Invariant Sections, write "with no Invariant
    Sections" instead of saying which ones are invariant.  If you have
    no Front-Cover Texts, write "no Front-Cover Texts" instead of
    "Front-Cover Texts being LIST"; likewise for Back-Cover
    Texts.</P
><P
>If your document contains nontrivial examples of program
    code, we recommend releasing these examples in parallel under your
    choice of free software license, such as the GNU General Public
    License, to permit their use in free software.</P
></DIV
></DIV
><DIV
CLASS="GLOSSARY"
><H1
><A
NAME="GLOSSARY"
>Glossary</A
></H1
><DIV
CLASS="GLOSSDIV"
><H1
CLASS="GLOSSDIV"
><A
NAME="AEN2344"
>0-9, high ascii</A
></H1
><DL
><DT
><B
>.htaccess</B
></DT
><DD
><P
>	    Apache web server, and other NCSA-compliant web servers,
	    observe the convention of using files in directories
	    called <TT
CLASS="FILENAME"
>.htaccess</TT
> files.  These
	    restrict parameters of the web server.  In Bugzilla, they
	    are used to restrict access to certain files which would
	    otherwise compromise your installation.  For instance, the
	    <TT
CLASS="FILENAME"
>localconfig</TT
> file contains the
	    password to your database.  If this information were
	    generally available, and remote access to your database
	    turned on, you risk corruption of your database by
	    computer criminals or the curious.
	  </P
></DD
></DL
></DIV
><DIV
CLASS="GLOSSDIV"
><H1
CLASS="GLOSSDIV"
><A
NAME="GLOSS_A"
>A</A
></H1
><DL
><DT
><B
>There are no entries for A</B
></DT
><DD
><P
></P
></DD
></DL
></DIV
><DIV
CLASS="GLOSSDIV"
><H1
CLASS="GLOSSDIV"
><A
NAME="GLOSS_B"
>B</A
></H1
><DL
><DT
><B
>Bug</B
></DT
><DD
><P
>	    A <SPAN
CLASS="QUOTE"
>"Bug"</SPAN
> in Bugzilla refers to an issue
	    entered into the database which has an associated number,
	    assignments, comments, etc. Some also refer to a
	    <SPAN
CLASS="QUOTE"
>"tickets"</SPAN
> or <SPAN
CLASS="QUOTE"
>"issues"</SPAN
>; in the
	    context of Bugzilla, they are synonymous.
	  </P
></DD
><DT
><B
>Bug Number</B
></DT
><DD
><P
>	    Each Bugzilla Bug is assigned a number that uniquely
	    identifies that Bug.  The Bug associated with a Bug Number
	    can be pulled up via a query, or easily from the very
	    front page by typing the number in the "Find" box.
	  </P
></DD
><DT
><B
>Bug Life Cycle</B
></DT
><DD
><P
>A Bug has stages through which it must pass before
	    becoming a <SPAN
CLASS="QUOTE"
>"closed bug"</SPAN
>, including
	    acceptance, resolution, and verification.  The <SPAN
CLASS="QUOTE"
>"Bug
	      Life Cycle"</SPAN
> is moderately flexible according to
	    the needs of the organization using it, though.</P
></DD
></DL
></DIV
><DIV
CLASS="GLOSSDIV"
><H1
CLASS="GLOSSDIV"
><A
NAME="GLOSS_I"
>I</A
></H1
><DL
><DT
><A
NAME="GLOSS_INFINITELOOP"
><B
>Infinite Loop</B
></A
></DT
><DD
><P
>A loop of information that never ends; see recursion.</P
></DD
></DL
></DIV
><DIV
CLASS="GLOSSDIV"
><H1
CLASS="GLOSSDIV"
><A
NAME="GLOSS_P"
>P</A
></H1
><DL
><DT
><B
>Product</B
></DT
><DD
><P
>A Product is a broad category of types of bugs.  In
	    general, there are several Components to a Product.  A
	    Product also defines a default Group (used for Bug
	    Security) for all bugs entered into components beneath
	    it.</P
><DIV
CLASS="EXAMPLE"
><A
NAME="AEN2389"
></A
><P
><B
>Example 1. A Sample Product</B
></P
><P
>A company sells a software product called
	      <SPAN
CLASS="QUOTE"
>"X"</SPAN
>.  They also maintain some older
	      software called <SPAN
CLASS="QUOTE"
>"Y"</SPAN
>, and have a secret
	      project <SPAN
CLASS="QUOTE"
>"Z"</SPAN
>.  An effective use of Products
	      might be to create Products <SPAN
CLASS="QUOTE"
>"X"</SPAN
>,
	      <SPAN
CLASS="QUOTE"
>"Y"</SPAN
>, <SPAN
CLASS="QUOTE"
>"Z"</SPAN
>, each with Components
	      of User Interface, Database, and Business Logic.  They
	      might also change group permissions so that only those
	      people who are members of Group <SPAN
CLASS="QUOTE"
>"Z"</SPAN
> can see
	      components and bugs under Product
	      <SPAN
CLASS="QUOTE"
>"Z"</SPAN
>.</P
></DIV
></DD
></DL
></DIV
><DIV
CLASS="GLOSSDIV"
><H1
CLASS="GLOSSDIV"
><A
NAME="GLOSS_Q"
>Q</A
></H1
><DL
><DT
><B
>QA</B
></DT
><DD
><P
><SPAN
CLASS="QUOTE"
>"QA"</SPAN
>, <SPAN
CLASS="QUOTE"
>"Q/A"</SPAN
>, and
	    <SPAN
CLASS="QUOTE"
>"Q.A."</SPAN
> are short for <SPAN
CLASS="QUOTE"
>"Quality
	      Assurance"</SPAN
>.  In most large software development
	    organizations, there is a team devoted to ensuring the
	    product meets minimum standards before shipping.  This
	    team will also generally want to track the progress of
	    bugs over their life cycle, thus the need for the
	    <SPAN
CLASS="QUOTE"
>"QA Contact"</SPAN
> field in a Bug.</P
></DD
></DL
></DIV
><DIV
CLASS="GLOSSDIV"
><H1
CLASS="GLOSSDIV"
><A
NAME="GLOSS_R"
>R</A
></H1
><DL
><DT
><B
>Recursion</B
></DT
><DD
><P
>The property of a function looking back at itself for
	    something.  <SPAN
CLASS="QUOTE"
>"GNU"</SPAN
>, for instance, stands for
	    <SPAN
CLASS="QUOTE"
>"GNU's Not UNIX"</SPAN
>, thus recursing upon itself
	    for definition.  For further clarity, see Infinite
	    Loop.</P
></DD
></DL
></DIV
><DIV
CLASS="GLOSSDIV"
><H1
CLASS="GLOSSDIV"
><A
NAME="GLOSS_Z"
>Z</A
></H1
><DL
><DT
><B
>Zarro Boogs Found</B
></DT
><DD
><P
>This is the cryptic response sent by Bugzilla when a
	    query returned no results.  It is just a goofy way of
	    saying "Zero Bugs Found".</P
></DD
></DL
></DIV
></DIV
></DIV
></BODY
></HTML
>
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