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<HTML
><HEAD
><TITLE
>The Bugzilla FAQ</TITLE
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TITLE="The Bugzilla Guide"
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BGCOLOR="#FFFFFF"
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><DIV
CLASS="NAVHEADER"
><TABLE
WIDTH="100%"
BORDER="0"
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><TH
COLSPAN="3"
ALIGN="center"
>The Bugzilla Guide</TH
></TR
><TR
><TD
WIDTH="10%"
ALIGN="left"
VALIGN="bottom"
><A
HREF="variant-sourceforge.html"
>Prev</A
></TD
><TD
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ALIGN="center"
VALIGN="bottom"
></TD
><TD
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ALIGN="right"
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><A
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>Next</A
></TD
></TR
></TABLE
><HR
ALIGN="LEFT"
WIDTH="100%"></DIV
><DIV
CLASS="appendix"
><H1
><A
NAME="faq"
>Appendix A. The Bugzilla FAQ</A
></H1
><DIV
CLASS="qandaset"
><DL
><DT
>1. <A
HREF="faq.html#faq-general"
>General Questions</A
></DT
><DD
><DL
><DT
>A.1.1. <A
HREF="faq.html#AEN1722"
>&#13;	    Where can I find information about Bugzilla?</A
></DT
><DT
>A.1.2. <A
HREF="faq.html#AEN1728"
>&#13;	    What license is Bugzilla distributed under?
	  </A
></DT
><DT
>A.1.3. <A
HREF="faq.html#AEN1734"
>&#13;	    How do I get commercial support for Bugzilla?
	  </A
></DT
><DT
>A.1.4. <A
HREF="faq.html#AEN1741"
>&#13;	    What major companies or projects are currently using Bugzilla
	    for bug-tracking?
	  </A
></DT
><DT
>A.1.5. <A
HREF="faq.html#AEN1766"
>&#13;	    Who maintains Bugzilla?
	  </A
></DT
><DT
>A.1.6. <A
HREF="faq.html#AEN1772"
>&#13;	    How does Bugzilla stack up against other bug-tracking databases?
	  </A
></DT
><DT
>A.1.7. <A
HREF="faq.html#AEN1779"
>&#13;	    How do I change my user name in Bugzilla?
	  </A
></DT
><DT
>A.1.8. <A
HREF="faq.html#AEN1784"
>&#13;	    Why doesn't Bugzilla offer this or that feature or compatability
	    with this other tracking software?
	  </A
></DT
><DT
>A.1.9. <A
HREF="faq.html#AEN1791"
>&#13;	    Why MySQL?  I'm interested in seeing Bugzilla run on
	    Oracle/Sybase/Msql/PostgreSQL/MSSQL?
	  </A
></DT
><DT
>A.1.10. <A
HREF="faq.html#AEN1809"
>&#13;	    Why do the scripts say "/usr/bonsaitools/bin/perl" instead of
	    "/usr/bin/perl" or something else?
	  </A
></DT
></DL
></DD
><DT
>2. <A
HREF="faq.html#faq-redhat"
>Red Hat Bugzilla</A
></DT
><DD
><DL
><DT
>A.2.1. <A
HREF="faq.html#AEN1826"
>&#13;	    What about Red Hat Bugzilla?
	  </A
></DT
><DT
>A.2.2. <A
HREF="faq.html#AEN1834"
>&#13;	    What are the primary benefits of Red Hat Bugzilla?
	  </A
></DT
><DT
>A.2.3. <A
HREF="faq.html#AEN1862"
>&#13;	    What's the current status of Red Hat Bugzilla?
	  </A
></DT
></DL
></DD
><DT
>3. <A
HREF="faq.html#faq-loki"
>Loki Bugzilla (AKA Fenris)</A
></DT
><DD
><DL
><DT
>A.3.1. <A
HREF="faq.html#AEN1875"
>&#13;	    What is Loki Bugzilla (Fenris)?
	  </A
></DT
></DL
></DD
><DT
>4. <A
HREF="faq.html#faq-phb"
>Pointy-Haired-Boss Questions</A
></DT
><DD
><DL
><DT
>A.4.1. <A
HREF="faq.html#AEN1886"
>&#13;	    Is Bugzilla web-based or do you have to have specific software or
	    specific operating system on your machine?
	  </A
></DT
><DT
>A.4.2. <A
HREF="faq.html#AEN1891"
>&#13;	    Has anyone you know of already done any Bugzilla integration with
	    Perforce (SCM software)?
	  </A
></DT
><DT
>A.4.3. <A
HREF="faq.html#AEN1896"
>&#13;	    Does Bugzilla allow the user to track multiple projects?
	  </A
></DT
><DT
>A.4.4. <A
HREF="faq.html#AEN1901"
>&#13;	    If I am on many projects, and search for all bugs assigned to me, will
	    Bugzilla list them for me and allow me to sort by project, severity etc?
	  </A
></DT
><DT
>A.4.5. <A
HREF="faq.html#AEN1906"
>&#13;	    Does Bugzilla allow attachments (text, screenshots, urls etc)? If yes,
	    are there any that are NOT allowed?
	  </A
></DT
><DT
>A.4.6. <A
HREF="faq.html#AEN1911"
>&#13;	    Does Bugzilla allow us to define our own priorities and levels? Do we
	    have complete freedom to change the labels of fields and format of them, and
	    the choice of acceptable values?
	  </A
></DT
><DT
>A.4.7. <A
HREF="faq.html#AEN1918"
>&#13;	    The index.html page doesn't show the footer.  It's really annoying to have
	    to go to the querypage just to check my "my bugs" link.  How do I get a footer
	    on static HTML pages?
	  </A
></DT
><DT
>A.4.8. <A
HREF="faq.html#AEN1940"
>&#13;	    Does Bugzilla provide any reporting features, metrics, graphs, etc? You
	    know, the type of stuff that management likes to see. :)
	  </A
></DT
><DT
>A.4.9. <A
HREF="faq.html#AEN1948"
>&#13;	    Is there email notification and if so, what do you see when you get an
	    email? Do you see bug number and title or is it only the number?
	  </A
></DT
><DT
>A.4.10. <A
HREF="faq.html#AEN1953"
>&#13;	    Can email notification be set up to send to multiple
	    people, some on the To List, CC List, BCC List etc?
	  </A
></DT
><DT
>A.4.11. <A
HREF="faq.html#AEN1958"
>&#13;	    If there is email notification, do users have to have any particular
	    type of email application?
	  </A
></DT
><DT
>A.4.12. <A
HREF="faq.html#AEN1965"
>&#13;	     If I just wanted to track certain bugs, as they go through life, can I
	    set it up to alert me via email whenever that bug changes, whether it be
	    owner, status or description etc.?
	  </A
></DT
><DT
>A.4.13. <A
HREF="faq.html#AEN1970"
>&#13;	    Does Bugzilla allow data to be imported and exported? If I had outsiders
	    write up a bug report using a MS Word bug template, could that template be
	    imported into "matching" fields? If I wanted to take the results of a query
	    and export that data to MS Excel, could I do that?
	  </A
></DT
><DT
>A.4.14. <A
HREF="faq.html#AEN1978"
>&#13;	    Has anyone converted Bugzilla to another language to be used in other
	    countries? Is it localizable?
	  </A
></DT
><DT
>A.4.15. <A
HREF="faq.html#AEN1983"
>&#13;	    Can a user create and save reports? Can they do this in Word format?
	    Excel format?
	  </A
></DT
><DT
>A.4.16. <A
HREF="faq.html#AEN1988"
>&#13;	    Can a user re-run a report with a new project, same query?
	  </A
></DT
><DT
>A.4.17. <A
HREF="faq.html#AEN1993"
>&#13;	    Can a user modify an existing report and then save it into another name?
	  </A
></DT
><DT
>A.4.18. <A
HREF="faq.html#AEN1998"
>&#13;	    Does Bugzilla have the ability to search by word, phrase, compound
	    search?
	  </A
></DT
><DT
>A.4.19. <A
HREF="faq.html#AEN2003"
>&#13;	    Can the admin person establish separate group and individual user
	    privileges?
	  </A
></DT
><DT
>A.4.20. <A
HREF="faq.html#AEN2008"
>&#13;	     Does Bugzilla provide record locking when there is simultaneous access
	    to the same bug? Does the second person get a notice that the bug is in use
	    or how are they notified?
	  </A
></DT
><DT
>A.4.21. <A
HREF="faq.html#AEN2013"
>&#13;	    Are there any backup features provided?
	  </A
></DT
><DT
>A.4.22. <A
HREF="faq.html#AEN2019"
>&#13;	    Can users be on the system while a backup is in progress?
	  </A
></DT
><DT
>A.4.23. <A
HREF="faq.html#AEN2024"
>&#13;	    What type of human resources are needed to be on staff to install and
	    maintain Bugzilla? Specifically, what type of skills does the person need to
	    have? I need to find out if we were to go with Bugzilla, what types of
	    individuals would we need to hire and how much would that cost vs buying an
	    "Out-of-the-Box" solution.
	  </A
></DT
><DT
>A.4.24. <A
HREF="faq.html#AEN2031"
>&#13;	    What time frame are we looking at if we decide to hire people to install
	    and maintain the Bugzilla? Is this something that takes hours or weeks to
	    install and a couple of hours per week to maintain and customize or is this
	    a multi-week install process, plus a full time job for 1 person, 2 people,
	    etc?
	  </A
></DT
><DT
>A.4.25. <A
HREF="faq.html#AEN2036"
>&#13;	    Is there any licensing fee or other fees for using Bugzilla? Any
	    out-of-pocket cost other than the bodies needed as identified above?
	  </A
></DT
></DL
></DD
><DT
>5. <A
HREF="faq.html#faq-install"
>Bugzilla Installation</A
></DT
><DD
><DL
><DT
>A.5.1. <A
HREF="faq.html#AEN2043"
>&#13;	    How do I download and install Bugzilla?
	  </A
></DT
><DT
>A.5.2. <A
HREF="faq.html#AEN2049"
>&#13;	    How do I install Bugzilla on Windows NT?
	  </A
></DT
><DT
>A.5.3. <A
HREF="faq.html#AEN2054"
>&#13;	    Is there an easy way to change the Bugzilla cookie name?
	  </A
></DT
></DL
></DD
><DT
>6. <A
HREF="faq.html#faq-security"
>Bugzilla Security</A
></DT
><DD
><DL
><DT
>A.6.1. <A
HREF="faq.html#AEN2061"
>&#13;	    How do I completely disable MySQL security if it's giving me problems
	    (I've followed the instructions in the installation section of this guide!)?
	  </A
></DT
><DT
>A.6.2. <A
HREF="faq.html#AEN2067"
>&#13;	    Are there any security problems with Bugzilla?
	  </A
></DT
><DT
>A.6.3. <A
HREF="faq.html#AEN2072"
>&#13;	    I've implemented the security fixes mentioned in Chris Yeh's security
	    advisory of 5/10/2000 advising not to run MySQL as root, and am running into
	    problems with MySQL no longer working correctly.
	  </A
></DT
></DL
></DD
><DT
>7. <A
HREF="faq.html#faq-email"
>Bugzilla Email</A
></DT
><DD
><DL
><DT
>A.7.1. <A
HREF="faq.html#AEN2079"
>&#13;	    I have a user who doesn't want to receive any more email from Bugzilla.
	    How do I stop it entirely for this user?
	  </A
></DT
><DT
>A.7.2. <A
HREF="faq.html#AEN2084"
>&#13;	    I'm evaluating/testing Bugzilla, and don't want it to send email to
	    anyone but me. How do I do it?
	  </A
></DT
><DT
>A.7.3. <A
HREF="faq.html#AEN2089"
>&#13;	    I want whineatnews.pl to whine at something more, or other than, only new
	    bugs. How do I do it?
	  </A
></DT
><DT
>A.7.4. <A
HREF="faq.html#AEN2095"
>&#13;	    I don't like/want to use Procmail to hand mail off to bug_email.pl.
	    What alternatives do I have?
	  </A
></DT
><DT
>A.7.5. <A
HREF="faq.html#AEN2102"
>&#13;	    How do I set up the email interface to submit/change bugs via email?
	  </A
></DT
><DT
>A.7.6. <A
HREF="faq.html#AEN2107"
>&#13;	    Email takes FOREVER to reach me from bugzilla -- it's extremely slow.
	    What gives?
	  </A
></DT
><DT
>A.7.7. <A
HREF="faq.html#AEN2114"
>&#13;	     How come email never reaches me from bugzilla changes?
	  </A
></DT
></DL
></DD
><DT
>8. <A
HREF="faq.html#faq-db"
>Bugzilla Database</A
></DT
><DD
><DL
><DT
>A.8.1. <A
HREF="faq.html#AEN2122"
>&#13;	    I've heard Bugzilla can be used with Oracle?
	  </A
></DT
><DT
>A.8.2. <A
HREF="faq.html#AEN2127"
>&#13;	    Bugs are missing from queries, but exist in the database (and I can pull
	    them up by specifying the bug ID). What's wrong?
	  </A
></DT
><DT
>A.8.3. <A
HREF="faq.html#AEN2132"
>&#13;	    I think my database might be corrupted, or contain invalid entries. What
	    do I do?
	  </A
></DT
><DT
>A.8.4. <A
HREF="faq.html#AEN2140"
>&#13;	    I want to manually edit some entries in my database. How?
	  </A
></DT
><DT
>A.8.5. <A
HREF="faq.html#AEN2145"
>&#13;	    I try to add myself as a user, but Bugzilla always tells me my password is wrong.
	  </A
></DT
><DT
>A.8.6. <A
HREF="faq.html#AEN2150"
>&#13;	    I think I've set up MySQL permissions correctly, but bugzilla still can't
	    connect.
	  </A
></DT
><DT
>A.8.7. <A
HREF="faq.html#AEN2155"
>&#13;	    How do I synchronize bug information among multiple different Bugzilla
	    databases?
	  </A
></DT
><DT
>A.8.8. <A
HREF="faq.html#AEN2162"
>&#13;	    Why do I get bizarre errors when trying to submit data, particularly problems
	    with "groupset"?
	  </A
></DT
><DT
>A.8.9. <A
HREF="faq.html#AEN2167"
>&#13;	    How come even after I delete bugs, the long descriptions show up?
	  </A
></DT
></DL
></DD
><DT
>9. <A
HREF="faq.html#faq-nt"
>Bugzilla and Win32</A
></DT
><DD
><DL
><DT
>A.9.1. <A
HREF="faq.html#AEN2177"
>&#13;	    What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)?
	  </A
></DT
><DT
>A.9.2. <A
HREF="faq.html#AEN2182"
>&#13;	    Is there a "Bundle::Bugzilla" equivalent for Win32?
	  </A
></DT
><DT
>A.9.3. <A
HREF="faq.html#AEN2187"
>&#13;	    CGI's are failing with a "something.cgi is not a valid Windows NT
	    application" error. Why?
	  </A
></DT
><DT
>A.9.4. <A
HREF="faq.html#AEN2195"
>&#13;	    Can I have some general instructions on how to make Bugzilla on Win32 work?
	  </A
></DT
><DT
>A.9.5. <A
HREF="faq.html#AEN2201"
>&#13;	    I'm having trouble with the perl modules for NT not being able to talk to
	    to the database.
	  </A
></DT
></DL
></DD
><DT
>10. <A
HREF="faq.html#faq-use"
>Bugzilla Usage</A
></DT
><DD
><DL
><DT
>A.10.1. <A
HREF="faq.html#AEN2222"
>&#13;	    The query page is very confusing.  Isn't there a simpler way to query?
	  </A
></DT
><DT
>A.10.2. <A
HREF="faq.html#AEN2228"
>&#13;	    I'm confused by the behavior of the "accept" button in the Show Bug form.
	    Why doesn't it assign the bug to me when I accept it?
	  </A
></DT
><DT
>A.10.3. <A
HREF="faq.html#AEN2238"
>&#13;	    I can't upload anything into the database via the "Create Attachment"
	    link.  What am I doing wrong?
	  </A
></DT
><DT
>A.10.4. <A
HREF="faq.html#AEN2243"
>&#13;	    Email submissions to Bugzilla that have attachments end up asking me to
	    save it as a "cgi" file.
	  </A
></DT
><DT
>A.10.5. <A
HREF="faq.html#AEN2248"
>&#13;	    How do I change a keyword in Bugzilla, once some bugs are using it?
	  </A
></DT
></DL
></DD
><DT
>11. <A
HREF="faq.html#faq-hacking"
>Bugzilla Hacking</A
></DT
><DD
><DL
><DT
>A.11.1. <A
HREF="faq.html#AEN2255"
>&#13;	    What bugs are in Bugzilla right now?
	  </A
></DT
><DT
>A.11.2. <A
HREF="faq.html#AEN2264"
>&#13;	    How can I change the default priority to a null value?  For instance, have the default
	    priority be "---" instead of "P2"?
	  </A
></DT
><DT
>A.11.3. <A
HREF="faq.html#AEN2270"
>&#13;	    What's the best way to submit patches?  What guidelines should I follow?
	  </A
></DT
></DL
></DD
></DL
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-general"
></A
>1. General Questions</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1722"
></A
><B
>A.1.1. </B
>
	    Where can I find information about Bugzilla?</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    You can stay up-to-date with the latest Bugzilla
	    information at <A
HREF="http://www.mozilla.org/projects/bugzilla/"
TARGET="_top"
>&#13;	    http://www.mozilla.org/projects/bugzilla/</A
>
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1728"
></A
><B
>A.1.2. </B
>
	    What license is Bugzilla distributed under?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Bugzilla is covered by the Mozilla Public License.
	    See details at <A
HREF="http://www.mozilla.org/MPL/"
TARGET="_top"
>&#13;	    http://www.mozilla.org/MPL/</A
>
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1734"
></A
><B
>A.1.3. </B
>
	    How do I get commercial support for Bugzilla?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    <A
HREF="http://www.collab.net/"
TARGET="_top"
>www.collab.net</A
> offers
	    Bugzilla as part of their standard offering to large projects.
	    They do have some minimum fees that are pretty hefty, and generally
	    aren't interested in small projects.
	  </P
><P
>&#13;	    There are several experienced
	    Bugzilla hackers on the mailing list/newsgroup who are willing
	    to whore themselves out for generous compensation.
	    Try sending a message to the mailing list asking for a volunteer.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1741"
></A
><B
>A.1.4. </B
>
	    What major companies or projects are currently using Bugzilla
	    for bug-tracking?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    There are <EM
>dozens</EM
> of major comapanies with public
	    Bugzilla sites to track bugs in their products.  A few include:
	    <P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>Netscape/AOL</TD
></TR
><TR
><TD
>Mozilla.org</TD
></TR
><TR
><TD
>AtHome Corporation</TD
></TR
><TR
><TD
>Red Hat Software</TD
></TR
><TR
><TD
>Loki Entertainment Software</TD
></TR
><TR
><TD
>SuSe Corp</TD
></TR
><TR
><TD
>The Horde Project</TD
></TR
><TR
><TD
>The Eazel Project</TD
></TR
><TR
><TD
>AbiSource</TD
></TR
><TR
><TD
>Real Time Enterprises, Inc</TD
></TR
><TR
><TD
>Eggheads.org</TD
></TR
><TR
><TD
>Strata Software</TD
></TR
><TR
><TD
>RockLinux</TD
></TR
><TR
><TD
>Creative Labs (makers of SoundBlaster)</TD
></TR
><TR
><TD
>The Apache Foundation</TD
></TR
><TR
><TD
>The Gnome Foundation</TD
></TR
><TR
><TD
>Linux-Mandrake</TD
></TR
></TBODY
></TABLE
><P
></P
>
	  </P
><P
>&#13;	    Suffice to say, there are more than enough huge projects using Bugzilla
	    that we can safely say it's extremely popular.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1766"
></A
><B
>A.1.5. </B
>
	    Who maintains Bugzilla?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Bugzilla maintenance has been in a state of flux recently.
	    Please check <A
HREF="http://www.mozilla.org/projects/bugzilla/"
TARGET="_top"
>the Bugzilla Project Page for the latest details. </A
>
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1772"
></A
><B
>A.1.6. </B
>
	    How does Bugzilla stack up against other bug-tracking databases?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    A year has gone by, and I <EM
>still</EM
> can't
	    find any head-to-head comparisons of Bugzilla against
	    other defect-tracking software.  However, from my personal
	    experience with other bug-trackers, Bugzilla offers
	    superior performance on commodity hardware, better price
	    (free!), more developer- friendly features (such as stored
	    queries, email integration, and platform independence),
	    improved scalability, open source code, greater
	    flexibility, and superior ease-of-use.
	  </P
><P
>&#13;	    If you happen to be a commercial bug-tracker vendor, please
	    step forward with a rebuttal so I can include it in the
	    FAQ.  We're not in pursuit of Bugzilla ueber alles; we
	    simply love having a powerful, open-source tool to get our
	    jobs done.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1779"
></A
><B
>A.1.7. </B
>
	    How do I change my user name in Bugzilla?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    You can't.  However, the administrative account can, by simply opening
	    your user account in editusers.cgi and changing the login name.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1784"
></A
><B
>A.1.8. </B
>
	    Why doesn't Bugzilla offer this or that feature or compatability
	    with this other tracking software?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    It may be that the support has not been built yet, or that you
	    have not yet found it.  Bugzilla is making tremendous strides in
	    usability, customizability, scalability, and user interface.  It
	    is widely considered the most complete and popular open-source
	    bug-tracking software in existence.
	  </P
><P
>&#13;	    That doesn't mean it can't use improvement!
	    You can help the project along by either hacking a patch yourself
	    that supports the functionality you require, or else submitting a
	    "Request for Enhancement" (RFE) using the bug submission interface
	    at <A
HREF="http://bugzilla.mozilla.org/"
TARGET="_top"
>bugzilla.mozilla.org</A
>.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1791"
></A
><B
>A.1.9. </B
>
	    Why MySQL?  I'm interested in seeing Bugzilla run on
	    Oracle/Sybase/Msql/PostgreSQL/MSSQL?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>Terry Weissman answers,
	  <A
NAME="AEN1795"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>&#13;	      You're not the only one. But <EM
>I</EM
> am not very interested. I'm not
	      a real SQL or database person. I just wanted to make a useful tool,
	      and build it on top of free software. So, I picked MySQL, and
	      learned SQL by staring at the MySQL manual and some code lying
	      around here, and
	      wrote Bugzilla. I didn't know that Enum's were non-standard SQL.
	      I'm not sure if I would have cared, but I didn't even know. So, to
	      me, things are "portable" because it uses MySQL, and MySQL is
	      portable enough. I fully understand (now) that people want to be
	      portable to other databases, but that's never been a real concern
	      of mine.
	    </P
></BLOCKQUOTE
>
	  </P
><P
>&#13;	    Things aren't quite that grim these days, however.  Terry pretty much
	    sums up much of the thinking many of us have for Bugzilla, but there
	    is light on the horizon for database-independence!  Here are some options:
	  </P
><P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>&#13;	      <EM
><A
HREF="http://bugzilla.redhat.com/"
TARGET="_top"
>Red Hat Bugzilla</A
></EM
>:
	      Runs a modified Bugzilla 2.8 atop an Oracle database.
	    </TD
></TR
><TR
><TD
>&#13;	      <EM
><A
HREF="http://sourceforge.net/projects/interzilla"
TARGET="_top"
>Interzilla</A
></EM
>:
	      A project to run Bugzilla on Interbase.  No code released yet, however.
	    </TD
></TR
><TR
><TD
>&#13;	      <EM
>Bugzilla 3.0</EM
>: One of the primary stated goals
	      is multiple database support.
	    </TD
></TR
></TBODY
></TABLE
><P
></P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1809"
></A
><B
>A.1.10. </B
>
	    Why do the scripts say "/usr/bonsaitools/bin/perl" instead of
	    "/usr/bin/perl" or something else?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	     Mozilla.org uses /usr/bonsaitools/bin/perl. The prime rule in making
	    submissions is "don't break bugzilla.mozilla.org". If it breaks it, your
	    patch will be reverted faster than you can do a diff.
	  </P
><P
>&#13;	    Here's Terry Weissman's comment, for some historical context:
	    <A
NAME="AEN1814"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>&#13;		[This was] purely my own convention. I wanted a place to put a version of
		Perl and other tools that was strictly under my control for the
		various webtools, and not subject to anyone else. Edit it to point
		to whatever you like.
	      </P
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;		  We always recommend that, if possible, you keep the path
		  as /usr/bonsaitools/bin/perl, and simply add a /usr/bonsaitools
		  and /usr/bonsaitools/bin directory, then symlink your version
		  of perl to /usr/bonsaitools/bin/perl.  This will make upgrading
		  your Bugzilla much easier in the future.
		</P
><P
>&#13;		  Obviously, if you do not have root access to your Bugzilla
		  box, our suggestion is irrelevant.
		</P
></TD
></TR
></TABLE
></DIV
></BLOCKQUOTE
>
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-redhat"
></A
>2. Red Hat Bugzilla</H3
><P
>&#13;	<DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	    <EM
>This section is no longer up-to-date.</EM
>
	    Please see the section on "Red Hat Bugzilla" under "Variants" in The Bugzilla Guide.
	  </P
></TD
></TR
></TABLE
></DIV
>
      </P
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1826"
></A
><B
>A.2.1. </B
>
	    What about Red Hat Bugzilla?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Red Hat Bugzilla is arguably more user-friendly, customizable, and scalable
	    than stock Bugzilla. Check it out at
	    http://bugzilla.redhat.com and the sources at ftp://people.redhat.com/dkl/.
	    They've set their Bugzilla up to work with Oracle out of the box.
	    Note that Redhat Bugzilla is based upon the 2.8 Bugzilla tree;
	    Bugzilla has made some tremendous advances since the 2.8 release.
	    Why not download both Bugzillas to check out the differences for
	    yourself?
	  </P
><P
>&#13;	    Dave Lawrence, the original Red Hat Bugzilla maintainer, mentions:
	    <A
NAME="AEN1831"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>&#13;		Somebody needs to take the ball and run with it.  I'm the only
		maintainer and am very pressed for time.
	      </P
></BLOCKQUOTE
>
	    If you, or someone you know, has the time and expertise to do the integration
	    work so main-tree Bugzilla 2.12 and higher integrates the Red
	    Hat Bugzilla Oracle modifications, please donate your
	    time to supporting the Bugzilla project.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1834"
></A
><B
>A.2.2. </B
>
	    What are the primary benefits of Red Hat Bugzilla?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    <EM
>Dave Lawrence</EM
>:
	    <A
NAME="AEN1839"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>&#13;		For the record, we are not using any template type implementation for
		the cosmetic changes maded to Bugzilla.  It is just alot of html changes
		in the code itself.  I admit I may have gotten a little carried away with it
		but the corporate types asked for a more standardized interface to match up
		with other projects relating to Red Hat web sites.  A lot of other web based
		internal tools I am working on also look like Bugzilla.
	      </P
><P
>&#13;		I do want to land the changes that I have made to Bugzilla but I may
		have to back out a good deal and make a different version of Red Hat's
		Bugzilla for checking in to CVS. Especially the cosmetic changes because it
		seems they may not fit the general public.  I will do that as soon as I can.
		I also still do my regular QA responsibilities along with Bugzilla so time
		is difficult sometimes to come by.
	      </P
><P
>&#13;		There are also a good deal of other changes that were requested by
		management for things like support contracts and different permission
		groups for making bugs private. Here is a short list of the major
		changes that have been made:
	      </P
><P
></P
><OL
TYPE="1"
><LI
><P
>&#13;		    No enum types. All old enum types are now separate smaller tables.
		  </P
></LI
><LI
><P
>&#13;		    No bit wise operations. Not all databases support this so they were
		    changed to a more generic way of doing this task
		  </P
></LI
><LI
><P
>&#13;		    Bug reports can only be altered by the reporter, assignee, or a
		    privileged bugzilla user. The rest of the world can see the bug but in
		    a non-changeable format (unless the bug has been marked private).  They
		    can however add comments, add and remove themselves from the CC list
		  </P
></LI
><LI
><P
>&#13;		    Different group scheme. Each group has an id number related to it.
		    There is a user_group table which contains userid to groupid mappings
		    to determine which groups each user belongs to.  Additionally there is
		    a bug_group table that has bugid to groupid mappings to show which
		    groups can see a particular bug. If there are no entries for a bug in
		    this table then the bug is public.
		  </P
></LI
><LI
><P
>&#13;		    Product groups. product_table created to only allow certain products to
		    be visible for certain groups in both bug entry and query. This was
		    particulary helpful for support contracts.
		  </P
></LI
><LI
><P
>&#13;		    Of course many (too many) changes to Bugzilla code itself to allow use
		    with Oracle and still allow operation with Mysql if so desired.
		    Currently if you use Mysql it is set to use Mysql's old permission
		    scheme to keep breakage to a minimum. Hopefully one day this will
		    standardize on one style which may of course be something completely
		    different.
		  </P
></LI
><LI
><P
>&#13;		    Uses Text::Template perl module for rendering of the dynamic HTML pages
		    such as enter_bug.cgi, query.cgi, bug_form.pl, and for the header and
		    footer parts of the page. This allows the html to be separate from the
		    perl code for customizing the look and feel of the page to one's
		    preference.
		  </P
></LI
><LI
><P
>&#13;		    There are many other smaller changes. There is also a port to Oracle
		    that I have been working on as time permits but is not completely
		    finished but somewhat usable. I will merge it into our standard code
		    base when it becomes production quality. Unfortunately there will have
		    to be some conditionals in the code to make it work with other than
		    Oracle due to some differences between Oracle and Mysql.
		  </P
></LI
></OL
><P
>&#13;		Both the Mysql and Oracle versions of our current code base are
		available from ftp://people.redhat.com/dkl. If Terry/Tara wants I can submit
		patch files for all of the changes I have made and he can determine what is
		suitable for addition to the main bugzilla cade base. But for me to commit
		changes to the actual CVS I will need to back out alot of things that are
		not suitable for the rest of the Bugzilla community. I am open to
		suggestions.
	      </P
></BLOCKQUOTE
>
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1862"
></A
><B
>A.2.3. </B
>
	    What's the current status of Red Hat Bugzilla?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    <DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;		This information is somewhat dated; I last updated it
		7 June 2000.  Please see the "Variants" section of "The Bugzilla Guide"
		for more up-to-date information regarding Red Hat Bugzilla.
	      </P
></TD
></TR
></TABLE
></DIV
>
	    <EM
>Dave Lawrence</EM
>:
	    <A
NAME="AEN1869"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>&#13;		     I suppose the current thread warrants an update on the status of
		Oracle and bugzilla ;) We have now been running Bugzilla 2.8 on
		Oracle for the last two days in our production environment. I
		tried to do as much testing as possible with it before going live
		which is some of the reason for the long delay. I did not get
		enough feedback as I would have liked from internal developers to
		help weed out any bugs still left so I said "Fine, i will take it
		live and then I will get the feedback I want :)" So it is now
		starting to stabilize and it running quite well after working
		feverishly the last two days fixing problems as soon as they came
		in from the outside world. The current branch in cvs is up2date if
		anyone would like to grab it and try it out. The oracle _setup.pl
		is broken right now due to some last minute changes but I will
		update that soon. Therefore you would probably need to create the
		database tables the old fashioned way using the supplied sql
		creation scripts located in the ./oracle directory. We have heavy
		optimizations in the database it self thanks to the in-house DBA
		here at Red Hat so it is running quite fast. The database itself
		is located on a dual PII450 with 1GB ram and 14 high voltage
		differential raided scsi drives. The tables and indexes are
		partitioned in 4 chuncks across the raided drive which is nice
		because when ever you need to do a full table scan, it is actually
		starting in 4 different locations on 4 different drives
		simultaneously. And the indexes of course are on separate drives
		from the data so that speeds things up tremendously. When  I can
		find the time I will document all that we have done to get this
		thing going to help others that may need it.
	      </P
><P
>&#13;		As Matt has mentioned it is still using out-dated code and with a
		little help I would like to bring everything up to date for
		eventual  incorporation with the main cvs tree. Due to other
		duties I have with the company any help with this wiould be
		appreciated. What we are using  now is what I call a best first
		effort. It definitely can be improved on and may even need
		complete rewrites in a lot of areas. A lot of changes may have to
		be made in the way Bugzilla does things currently  to make this
		transition to a more generic database interface.  Fortunately when
		making the Oracle changes I made sure I didn't do  anything that I
		would consider Oracle specific and could not be easily done with
		other databases. Alot of the sql statements need to be broken up
		into smaller utilities that themselves would need to make
		decisions on what database they are using but the majority of the
		code can be made database neutral.
	      </P
></BLOCKQUOTE
>
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-loki"
></A
>3. Loki Bugzilla (AKA Fenris)</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1875"
></A
><B
>A.3.1. </B
>
	    What is Loki Bugzilla (Fenris)?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Loki Games has a customized version of Bugzilla available at
	    <A
HREF="http://fenris.lokigames.com/"
TARGET="_top"
>http://fenris.lokigames.com</A
>.  There are some advantages to using Fenris, chief being separation of comments based upon user privacy level, data hiding, forced login for any data retrieval, and some additional fields.  Loki has mainted their code, originally a fork from the Bugzilla 2.8 code base, and it is quite a bit different than stock Bugzilla at this point.  I recommend you stick with official Bugzilla version 2.14 rather than using a fork, but it's up to you.
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-phb"
></A
>4. Pointy-Haired-Boss Questions</H3
><P
>&#13;	<DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	    The title of this section doesn't mean you're a PHB -- it just means
	    you probably HAVE a PHB who wants to know this :)
	  </P
></TD
></TR
></TABLE
></DIV
>
      </P
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1886"
></A
><B
>A.4.1. </B
>
	    Is Bugzilla web-based or do you have to have specific software or
	    specific operating system on your machine?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    It is web and e-mail based.  You can edit bugs by sending specially
	    formatted email to a properly configured Bugzilla, or control via the web.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1891"
></A
><B
>A.4.2. </B
>
	    Has anyone you know of already done any Bugzilla integration with
	    Perforce (SCM software)?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Yes!  You can find more information elsewhere in "The Bugzilla
	    Guide" in the "Integration with Third-Party Products" section.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1896"
></A
><B
>A.4.3. </B
>
	    Does Bugzilla allow the user to track multiple projects?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Absolutely!  You can track up to a "soft-limit" of around
	    64 individual "Products", that can each be composed of as
	    many "Components" as you want.  Check the Administration
	    section of the Bugzilla Guide for more information regarding
	    setting up Products and Components.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1901"
></A
><B
>A.4.4. </B
>
	    If I am on many projects, and search for all bugs assigned to me, will
	    Bugzilla list them for me and allow me to sort by project, severity etc?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Yes.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1906"
></A
><B
>A.4.5. </B
>
	    Does Bugzilla allow attachments (text, screenshots, urls etc)? If yes,
	    are there any that are NOT allowed?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Yes.  There are many specific MIME-types that are pre-defined by Bugzilla,
	    but you may specify any arbitrary MIME-type you need when you
	    upload the file.  Since all attachments are stored in the database,
	    however, I recommend storing large binary attachments elsewhere
	    in the web server's file system and providing a hyperlink
	    as a comment, or in the provided "URL" field in the bug report.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1911"
></A
><B
>A.4.6. </B
>
	    Does Bugzilla allow us to define our own priorities and levels? Do we
	    have complete freedom to change the labels of fields and format of them, and
	    the choice of acceptable values?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Yes.  However, modifying some fields, notably those related to bug
	    progression states, also require adjusting the program logic to
	    compensate for the change.
	  </P
><P
>&#13;	    There is no GUI for adding fields to Bugzilla at this
	    time.  You can follow development of this feature at
	    <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=91037"
TARGET="_top"
>http://bugzilla.mozilla.org/show_bug.cgi?id=91037</A
>
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1918"
></A
><B
>A.4.7. </B
>
	    The index.html page doesn't show the footer.  It's really annoying to have
	    to go to the querypage just to check my "my bugs" link.  How do I get a footer
	    on static HTML pages?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
            It's possible to get the footer on the static index page using
            Server Side Includes (SSI).  The trick to doing this is making
            sure that your web server is set up to allow SSI and specifically,
            the #exec directive.  You should also rename <TT
CLASS="filename"
>index.html</TT
>
            to <TT
CLASS="filename"
>index.shtml</TT
>.
          </P
><P
>&#13;            After you've done all that, you can add the following line to
            <TT
CLASS="filename"
>index.shtml</TT
>:
<TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;
&#60;!--#exec cmd="/usr/bin/perl -e &#38;quot;require 'CGI.pl'; PutFooter();&#38;quot;" --&#62;

</PRE
></FONT
></TD
></TR
></TABLE
>
          </P
><P
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;              This line will be replaced with the actual HTML for the footer
              when the page is requested, so you should put this line where you
              want the footer to appear.
            </P
></TD
></TR
></TABLE
></DIV
></P
><P
>&#13;            Because this method depends on being able to use a #exec directive,
            and most ISP's will not allow that, there is an alternative method.
            You could have a small script (such as <TT
CLASS="filename"
>api.cgi</TT
>)
            that basically looks like:
<TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;
#!/usr/bonsaitools/bin/perl -w

require 'globals.pl';

if ($::FORM{sub} eq 'PutFooter') {
    PutFooter();
} else {
    die 'api.cgi was incorrectly called';
}

</PRE
></FONT
></TD
></TR
></TABLE
>
            and then put this line in <TT
CLASS="filename"
>index.shtml</TT
>.
<TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;
&#60;!--#include virtual="api.cgi?sub=PutFooter"--&#62;

</PRE
></FONT
></TD
></TR
></TABLE
>
          </P
><P
> <DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;              This still requires being able to use Server Side Includes, if
              this simply will not work for you, see <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=80183"
TARGET="_top"
>bug 80183</A
>
              for a third option.
            </P
></TD
></TR
></TABLE
></DIV
></P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1940"
></A
><B
>A.4.8. </B
>
	    Does Bugzilla provide any reporting features, metrics, graphs, etc? You
	    know, the type of stuff that management likes to see. :)
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Yes.  Look at <A
HREF="http://bugzilla.mozilla.org/reports.cgi"
TARGET="_top"
>&#13;	    http://bugzilla.mozilla.org/reports.cgi</A
> for basic reporting
	    facilities.
	  </P
><P
>&#13;	    For more advanced reporting, I recommend hooking up a professional
	    reporting package, such as Crystal Reports, and use ODBC to access
	    the MySQL database.  You can do a lot through the Query page of
	    Bugzilla as well, but right now Advanced Reporting is much
	    better accomplished through third-party utilities that can
	    interface with the database directly.
	  </P
><P
>&#13;	    Advanced Reporting is a Bugzilla 3.X proposed feature.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1948"
></A
><B
>A.4.9. </B
>
	    Is there email notification and if so, what do you see when you get an
	    email? Do you see bug number and title or is it only the number?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Email notification is user-configurable.  The bug id and Topic
	    of the bug report accompany each email notification, along with
	    a list of the changes made.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1953"
></A
><B
>A.4.10. </B
>
	    Can email notification be set up to send to multiple
	    people, some on the To List, CC List, BCC List etc?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Yes.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1958"
></A
><B
>A.4.11. </B
>
	    If there is email notification, do users have to have any particular
	    type of email application?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Bugzilla email is sent in plain text, the most compatible mail format
	    on the planet.
	    <DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;		If you decide to use the bugzilla_email integration features
		to allow Bugzilla to record responses to mail with the associated bug,
		you may need to caution your users to set their mailer to "respond
		to messages in the format in which they were sent".  For security reasons
		Bugzilla ignores HTML tags in comments, and if a user sends HTML-based
		email into Bugzilla the resulting comment looks downright awful.
	      </P
></TD
></TR
></TABLE
></DIV
>
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1965"
></A
><B
>A.4.12. </B
>
	     If I just wanted to track certain bugs, as they go through life, can I
	    set it up to alert me via email whenever that bug changes, whether it be
	    owner, status or description etc.?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Yes.  Place yourself in the "cc" field of the bug you wish to monitor.
	    Then change your "Notify me of changes to" field in the Email Settings
	    tab of the User Preferences screen in Bugzilla to the "Only those
	    bugs which I am listed on the CC line" option.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1970"
></A
><B
>A.4.13. </B
>
	    Does Bugzilla allow data to be imported and exported? If I had outsiders
	    write up a bug report using a MS Word bug template, could that template be
	    imported into "matching" fields? If I wanted to take the results of a query
	    and export that data to MS Excel, could I do that?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Mozilla allows data export through a custom DTD in XML format.
	    It does not, however, export to specific formats other than the
	    XML Mozilla DTD.  Importing the data into Excel or any other application
	    is left as an exercise for the reader.
	  </P
><P
>&#13;	    If you create import filters to other applications from Mozilla's XML,
	    please submit your modifications for inclusion in future Bugzilla
	    distributions.
	  </P
><P
>&#13;	    As for data import, any application can send data to Bugzilla through
	    the HTTP protocol, or through Mozilla's XML API.  However, it seems
	    kind of silly to put another front-end in front of Bugzilla;
	    it makes more sense to create a simplified bug submission form in
	    HTML.  You can find an excellent example at
	    <A
HREF="http://www.mozilla.org/quality/help/bugzilla-helper.html"
TARGET="_top"
>&#13;	    http://www.mozilla.org/quality/help/bugzilla-helper.html</A
>
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1978"
></A
><B
>A.4.14. </B
>
	    Has anyone converted Bugzilla to another language to be used in other
	    countries? Is it localizable?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Currently, no.  Internationalization support for Perl did not
	    exist in a robust fashion until the recent release of version 5.6.0;
	    Bugzilla is, and likely will remain (until 3.X) completely
	    non-localized.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1983"
></A
><B
>A.4.15. </B
>
	    Can a user create and save reports? Can they do this in Word format?
	    Excel format?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Yes.  No.  No.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1988"
></A
><B
>A.4.16. </B
>
	    Can a user re-run a report with a new project, same query?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Yes.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1993"
></A
><B
>A.4.17. </B
>
	    Can a user modify an existing report and then save it into another name?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    You can save an unlimited number of queries in Bugzilla.  You are free
	    to modify them and rename them to your heart's desire.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1998"
></A
><B
>A.4.18. </B
>
	    Does Bugzilla have the ability to search by word, phrase, compound
	    search?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    You have no idea.  Bugzilla's query interface, particularly with the
	    advanced Boolean operators, is incredibly versatile.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2003"
></A
><B
>A.4.19. </B
>
	    Can the admin person establish separate group and individual user
	    privileges?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Yes.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2008"
></A
><B
>A.4.20. </B
>
	     Does Bugzilla provide record locking when there is simultaneous access
	    to the same bug? Does the second person get a notice that the bug is in use
	    or how are they notified?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Bugzilla does not lock records.  It provides mid-air collision detection,
	    and offers the offending user a choice of options to deal with the conflict.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2013"
></A
><B
>A.4.21. </B
>
	    Are there any backup features provided?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    MySQL, the database back-end for Bugzilla, allows hot-backup of data.
	    You can find strategies for dealing with backup considerations
	    at <A
HREF="http://www.mysql.com/doc/B/a/Backup.html"
TARGET="_top"
>&#13;	    http://www.mysql.com/doc/B/a/Backup.html</A
>
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2019"
></A
><B
>A.4.22. </B
>
	    Can users be on the system while a backup is in progress?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Yes.  However, commits to the database must wait
	    until the tables are unlocked.  Bugzilla databases are typically
	    very small, and backups routinely take less than a minute.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2024"
></A
><B
>A.4.23. </B
>
	    What type of human resources are needed to be on staff to install and
	    maintain Bugzilla? Specifically, what type of skills does the person need to
	    have? I need to find out if we were to go with Bugzilla, what types of
	    individuals would we need to hire and how much would that cost vs buying an
	    "Out-of-the-Box" solution.
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    If Bugzilla is set up correctly from the start, continuing maintenance needs
	    are minimal and can be completed by unskilled labor.  Things like rotate
	    backup tapes and check log files for the word "error".
	  </P
><P
>&#13;	    Commercial Bug-tracking software typically costs somewhere upwards
	    of $20,000 or more for 5-10 floating licenses.  Bugzilla consultation
	    is available from skilled members of the newsgroup.
	  </P
><P
>&#13;	    As an example, as of this writing I typically charge
	     $115 for the first hour, and $89 each hour thereafter
	    for consulting work.  It takes me three to five hours to make Bugzilla
	    happy on a Development installation of Linux-Mandrake.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2031"
></A
><B
>A.4.24. </B
>
	    What time frame are we looking at if we decide to hire people to install
	    and maintain the Bugzilla? Is this something that takes hours or weeks to
	    install and a couple of hours per week to maintain and customize or is this
	    a multi-week install process, plus a full time job for 1 person, 2 people,
	    etc?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    It all depends on your level of commitment.  Someone with much Bugzilla
	    experience can get you up and running in less than a day, and
	    your Bugzilla install can run untended for years.  If your
	    Bugzilla strategy is critical to your business workflow, hire somebody
	    with reasonable UNIX or Perl skills to handle your process management and
	    bug-tracking maintenance &#38; customization.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2036"
></A
><B
>A.4.25. </B
>
	    Is there any licensing fee or other fees for using Bugzilla? Any
	    out-of-pocket cost other than the bodies needed as identified above?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    No.  MySQL asks, if you find their product valuable, that you purchase
	    a support contract from them that suits your needs.
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-install"
></A
>5. Bugzilla Installation</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2043"
></A
><B
>A.5.1. </B
>
	    How do I download and install Bugzilla?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Check <A
HREF="http://www.mozilla.org/projects/bugzilla/"
TARGET="_top"
>&#13;	    http://www.mozilla.org/projects/bugzilla/</A
> for details.
	    Once you download it, untar it, read the Bugzilla Guide.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2049"
></A
><B
>A.5.2. </B
>
	    How do I install Bugzilla on Windows NT?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Installation on Windows NT has its own section in
	    "The Bugzilla Guide".
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2054"
></A
><B
>A.5.3. </B
>
	    Is there an easy way to change the Bugzilla cookie name?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    At present, no.
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-security"
></A
>6. Bugzilla Security</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2061"
></A
><B
>A.6.1. </B
>
	    How do I completely disable MySQL security if it's giving me problems
	    (I've followed the instructions in the installation section of this guide!)?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Run mysql like this: "mysqld --skip-grant-tables".  Please remember <EM
>this
	    makes mysql as secure as taping a $100 to the floor of a football stadium
	    bathroom for safekeeping.</EM
>  Please read the Security section of the
	    Administration chapter of "The Bugzilla Guide" before proceeding.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2067"
></A
><B
>A.6.2. </B
>
	    Are there any security problems with Bugzilla?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    The Bugzilla code has not undergone a complete security audit.
	    It is recommended that you closely examine permissions on your Bugzilla
	    installation, and follow the recommended security guidelines found
	    in The Bugzilla Guide.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2072"
></A
><B
>A.6.3. </B
>
	    I've implemented the security fixes mentioned in Chris Yeh's security
	    advisory of 5/10/2000 advising not to run MySQL as root, and am running into
	    problems with MySQL no longer working correctly.
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    This is a common problem, related to running out of file descriptors.
	    Simply add "ulimit -n unlimited" to the script which starts
	    mysqld.
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-email"
></A
>7. Bugzilla Email</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2079"
></A
><B
>A.7.1. </B
>
	    I have a user who doesn't want to receive any more email from Bugzilla.
	    How do I stop it entirely for this user?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    With the email changes to 2.12, the user should be able to set
	    this in user email preferences.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2084"
></A
><B
>A.7.2. </B
>
	    I'm evaluating/testing Bugzilla, and don't want it to send email to
	    anyone but me. How do I do it?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Edit the param for the mail text. Replace "To:" with "X-Real-To:",
	    replace "Cc:" with "X-Real-CC:", and add a "To: (myemailaddress)".
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2089"
></A
><B
>A.7.3. </B
>
	    I want whineatnews.pl to whine at something more, or other than, only new
	    bugs. How do I do it?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Try Klaas Freitag's excellent patch for "whineatassigned" functionality.
	    You can find it at<A
HREF=" http://bugzilla.mozilla.org/show_bug.cgi?id=6679"
TARGET="_top"
>&#13;	      http://bugzilla.mozilla.org/show_bug.cgi?id=6679</A
>. This
	    patch is against an older version of Bugzilla, so you must apply
	    the diffs manually.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2095"
></A
><B
>A.7.4. </B
>
	    I don't like/want to use Procmail to hand mail off to bug_email.pl.
	    What alternatives do I have?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    You can call bug_email.pl directly from your aliases file, with
	    an entry like this:
	    <A
NAME="AEN2099"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>&#13;		bugzilla-daemon: "|/usr/local/bin/bugzilla/contrib/bug_email.pl"
	      </P
></BLOCKQUOTE
>
	    However, this is fairly nasty and subject to problems; you also
	    need to set up your smrsh (sendmail restricted shell) to allow
	    it.  In a pinch, though, it can work.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2102"
></A
><B
>A.7.5. </B
>
	    How do I set up the email interface to submit/change bugs via email?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    You can find an updated README.mailif file in the contrib/ directory
	    of your Bugzilla distribution that walks you through the setup.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2107"
></A
><B
>A.7.6. </B
>
	    Email takes FOREVER to reach me from bugzilla -- it's extremely slow.
	    What gives?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    If you are using an alternate Mail Transport Agent (MTA other than
	    sendmail), make sure the options given in the "processmail" script for all
	    instances of "sendmail" are correct for your MTA.
	  </P
><P
>&#13;	    If you are using Sendmail, try enabling "sendmailnow" in editparams.cgi.
            If you are using Postfix, you will also need to enable <SPAN
CLASS="QUOTE"
>"sendmailnow"</SPAN
>.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2114"
></A
><B
>A.7.7. </B
>
	     How come email never reaches me from bugzilla changes?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Double-check that you have not turned off email in your user preferences.
	    Confirm that Bugzilla is able to send email by visiting the "Log In"
	    link of your Bugzilla installation and clicking the "Email me a password"
	    button after entering your email address.
	  </P
><P
>&#13;	    If you never receive mail from Bugzilla, chances you do not have
	    sendmail in "/usr/lib/sendmail".  Ensure sendmail lives in, or is symlinked
	    to, "/usr/lib/sendmail".
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-db"
></A
>8. Bugzilla Database</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2122"
></A
><B
>A.8.1. </B
>
	    I've heard Bugzilla can be used with Oracle?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Red Hat Bugzilla, mentioned above, works with Oracle.  The current version
	    from Mozilla.org does not have this capability.  Unfortunately, though
	    you will sacrifice a lot of the really great features available in
	    Bugzilla 2.10 and 2.12 if you go with the 2.8-based Redhat version.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2127"
></A
><B
>A.8.2. </B
>
	    Bugs are missing from queries, but exist in the database (and I can pull
	    them up by specifying the bug ID). What's wrong?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	     You've almost certainly enabled the "shadow database", but for some
	    reason it hasn't been updated for all your bugs. This is the database
	    against which queries are run, so that really complex or slow queries won't
	    lock up portions of the database for other users. You can turn off the
	    shadow database in editparams.cgi. If you wish to continue using the shadow
	    database, then as your "bugs" user run "./syncshadowdb -syncall" from the
	    command line in the bugzilla installation directory to recreate your shadow
	    database. After it finishes, be sure to check the params and make sure that
	    "queryagainstshadowdb" is still turned on. The syncshadowdb program turns it
	    off if it was on, and is supposed to turn it back on when completed; that
	    way, if it crashes in the middle of recreating the database, it will stay
	    off forever until someone turns it back on by hand. Apparently, it doesn't
	    always do that yet.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2132"
></A
><B
>A.8.3. </B
>
	    I think my database might be corrupted, or contain invalid entries. What
	    do I do?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Run the <SPAN
CLASS="QUOTE"
>"sanity check"</SPAN
> utility
	    (<TT
CLASS="filename"
>./sanitycheck.cgi</TT
> in the
	    Bugzilla_home directory) from your web browser to see! If
	    it finishes without errors, you're
	    <EM
>probably</EM
> OK.  If it doesn't come back
	    OK (i.e. any red letters), there are certain things
	    Bugzilla can recover from and certain things it can't.  If
	    it can't auto-recover, I hope you're familiar with
	    mysqladmin commands or have installed another way to
	    manage your database.  Sanity Check, although it is a good
	    basic check on your database integrity, by no means is a
	    substitute for competent database administration and
	    avoiding deletion of data.  It is not exhaustive, and was
	    created to do a basic check for the most common problems
	    in Bugzilla databases.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2140"
></A
><B
>A.8.4. </B
>
	    I want to manually edit some entries in my database. How?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	     There is no facility in Bugzilla itself to do this. It's also generally
	    not a smart thing to do if you don't know exactly what you're doing.
	    However, if you understand SQL you can use the mysqladmin utility to
	    manually insert, delete, and modify table information. Personally, I
	    use "phpMyAdmin". You have to compile a PHP module with MySQL
	    support to make it work, but it's very clean and easy to use.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2145"
></A
><B
>A.8.5. </B
>
	    I try to add myself as a user, but Bugzilla always tells me my password is wrong.
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Certain version of MySQL (notably, 3.23.29 and 3.23.30) accidentally disabled
	    the "crypt()" function.  This prevented MySQL from storing encrypted passwords.
	    Upgrade to the "3.23 stable" version of MySQL and you should be good to go.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2150"
></A
><B
>A.8.6. </B
>
	    I think I've set up MySQL permissions correctly, but bugzilla still can't
	    connect.
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Try running MySQL from its binary: "mysqld --skip-grant-tables". This
	    will allow you to completely rule out grant tables as the cause of your
	    frustration. However, I do not recommend you run it this way on a regular
	    basis, unless you really want your web site defaced and your machine
	    cracked.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2155"
></A
><B
>A.8.7. </B
>
	    How do I synchronize bug information among multiple different Bugzilla
	    databases?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Well, you can synchronize or you can move bugs.  Synchronization will
	    only work one way -- you can create a read-only copy of the database
	    at one site, and have it regularly updated at intervals from the main
	    database.
	  </P
><P
>&#13;	    MySQL has some synchronization features builtin to the latest releases.
	    It would be great if someone looked into the possibilities there
	    and provided a report to the newsgroup on how to effectively
	    synchronize two Bugzilla installations.
	  </P
><P
>&#13;	    If you simply need to transfer bugs from one Bugzilla to another,
	    checkout the "move.pl" script in the Bugzilla distribution.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2162"
></A
><B
>A.8.8. </B
>
	    Why do I get bizarre errors when trying to submit data, particularly problems
	    with "groupset"?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    If you're sure your MySQL parameters are correct, you might want turn
	    "strictvaluechecks" OFF in editparams.cgi.  If you have "usebugsentry" set
	    "On", you also cannot submit a bug as readable by more than one group with
	    "strictvaluechecks" ON.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2167"
></A
><B
>A.8.9. </B
>
	    How come even after I delete bugs, the long descriptions show up?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    This should only happen with Bugzilla 2.14 if you are
	    using the <SPAN
CLASS="QUOTE"
>"shadow database"</SPAN
> feature, and your
	    shadow database is out of sync.  Try running
	    <TT
CLASS="filename"
>syncshadowdb</TT
>
	    <TT
CLASS="option"
>-syncall</TT
> to make sure your shadow
	    database is in synch with your primary database.
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-nt"
></A
>9. Bugzilla and Win32</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2177"
></A
><B
>A.9.1. </B
>
	    What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Remove Windows. Install Linux. Install Bugzilla.
	    The boss will never know the difference.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2182"
></A
><B
>A.9.2. </B
>
	    Is there a "Bundle::Bugzilla" equivalent for Win32?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Not currently.  Bundle::Bugzilla enormously simplifies Bugzilla
	    installation on UNIX systems.  If someone can volunteer to
	    create a suitable PPM bundle for Win32, it would be appreciated.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2187"
></A
><B
>A.9.3. </B
>
	    CGI's are failing with a "something.cgi is not a valid Windows NT
	    application" error. Why?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Depending on what Web server you are using, you will have to configure
	    the Web server to treat *.cgi files as CGI scripts. In IIS, you do this by
	    adding *.cgi to the App Mappings with the &#60;path&#62;\perl.exe %s %s as the
	    executable.
	  </P
><P
>&#13;	    Microsoft has some advice on this matter, as well:
	    <A
NAME="AEN2192"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>&#13;		"Set application mappings. In the ISM, map the extension for the script
		file(s) to the executable for the script interpreter. For example, you might
		map the extension .py to Python.exe, the executable for the Python script
		interpreter. Note For the ActiveState Perl script interpreter, the extension
		.pl is associated with PerlIS.dll by default. If you want to change the
		association of .pl to perl.exe, you need to change the application mapping.
		In the mapping, you must add two percent (%) characters to the end of the
		pathname for perl.exe, as shown in this example: c:\perl\bin\perl.exe %s %s"
	      </P
></BLOCKQUOTE
>
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2195"
></A
><B
>A.9.4. </B
>
	    Can I have some general instructions on how to make Bugzilla on Win32 work?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    The following couple entries are deprecated in favor of the Windows installation
	    instructions available in the "Administration" portion of "The Bugzilla Guide".
	    However, they are provided here for historical interest and insight.
	    <P
CLASS="literallayout"
><br>
&nbsp;&nbsp;1.&nbsp;#!C:/perl/bin/perl&nbsp;had&nbsp;to&nbsp;be&nbsp;added&nbsp;to&nbsp;every&nbsp;perl&nbsp;file.<br>
&nbsp;&nbsp;2.&nbsp;Converted&nbsp;to&nbsp;Net::SMTP&nbsp;to&nbsp;handle&nbsp;mail&nbsp;messages&nbsp;instead&nbsp;of<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;/usr/bin/sendmail.<br>
&nbsp;&nbsp;3.&nbsp;The&nbsp;crypt&nbsp;function&nbsp;isn't&nbsp;available&nbsp;on&nbsp;Windows&nbsp;NT&nbsp;(at&nbsp;least&nbsp;none&nbsp;that&nbsp;I<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;am&nbsp;aware),&nbsp;so&nbsp;I&nbsp;made&nbsp;encrypted&nbsp;passwords&nbsp;=&nbsp;plaintext&nbsp;passwords.<br>
&nbsp;&nbsp;4.&nbsp;The&nbsp;system&nbsp;call&nbsp;to&nbsp;diff&nbsp;had&nbsp;to&nbsp;be&nbsp;changed&nbsp;to&nbsp;the&nbsp;Cygwin&nbsp;diff.<br>
&nbsp;&nbsp;5.&nbsp;This&nbsp;was&nbsp;just&nbsp;to&nbsp;get&nbsp;a&nbsp;demo&nbsp;running&nbsp;under&nbsp;NT,&nbsp;it&nbsp;seems&nbsp;to&nbsp;be&nbsp;working<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;good,&nbsp;and&nbsp;I&nbsp;have&nbsp;inserted&nbsp;almost&nbsp;100&nbsp;bugs&nbsp;from&nbsp;another&nbsp;bug&nbsp;tracking<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;system.&nbsp;Since&nbsp;this&nbsp;work&nbsp;was&nbsp;done&nbsp;just&nbsp;to&nbsp;get&nbsp;an&nbsp;in-house&nbsp;demo,&nbsp;I&nbsp;am&nbsp;NOT<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;planning&nbsp;on&nbsp;making&nbsp;a&nbsp;patch&nbsp;for&nbsp;submission&nbsp;to&nbsp;Bugzilla.&nbsp;If&nbsp;you&nbsp;would<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;like&nbsp;a&nbsp;zip&nbsp;file,&nbsp;let&nbsp;me&nbsp;know.<br>
<br>
Q:&nbsp;Hmm,&nbsp;couldn't&nbsp;figure&nbsp;it&nbsp;out&nbsp;from&nbsp;the&nbsp;general&nbsp;instructions&nbsp;above.&nbsp;&nbsp;How<br>
about&nbsp;step-by-step?<br>
A:&nbsp;Sure!&nbsp;Here&nbsp;ya&nbsp;go!<br>
<br>
&nbsp;&nbsp;1.&nbsp;Install&nbsp;IIS&nbsp;4.0&nbsp;from&nbsp;the&nbsp;NT&nbsp;Option&nbsp;Pack&nbsp;#4.<br>
&nbsp;&nbsp;2.&nbsp;Download&nbsp;and&nbsp;install&nbsp;Active&nbsp;Perl.<br>
&nbsp;&nbsp;3.&nbsp;Install&nbsp;the&nbsp;Windows&nbsp;GNU&nbsp;tools&nbsp;from&nbsp;Cygwin.&nbsp;Make&nbsp;sure&nbsp;to&nbsp;add&nbsp;the&nbsp;bin<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;directory&nbsp;to&nbsp;your&nbsp;system&nbsp;path.&nbsp;(Everyone&nbsp;should&nbsp;have&nbsp;these,&nbsp;whether<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;they&nbsp;decide&nbsp;to&nbsp;use&nbsp;Bugzilla&nbsp;or&nbsp;not.&nbsp;:-)&nbsp;)<br>
&nbsp;&nbsp;4.&nbsp;Download&nbsp;relevant&nbsp;packages&nbsp;from&nbsp;ActiveState&nbsp;at<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;http://www.activestate.com/packages/zips/.&nbsp;+&nbsp;DBD-Mysql.zip<br>
&nbsp;&nbsp;5.&nbsp;Extract&nbsp;each&nbsp;zip&nbsp;file&nbsp;with&nbsp;WinZip,&nbsp;and&nbsp;install&nbsp;each&nbsp;ppd&nbsp;file&nbsp;using&nbsp;the<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;notation:&nbsp;ppm&nbsp;install&nbsp;&#60;module&#62;.ppd<br>
&nbsp;&nbsp;6.&nbsp;Install&nbsp;Mysql.&nbsp;&nbsp;*Note:&nbsp;If&nbsp;you&nbsp;move&nbsp;the&nbsp;default&nbsp;install&nbsp;from&nbsp;c:\mysql,<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;you&nbsp;must&nbsp;add&nbsp;the&nbsp;appropriate&nbsp;startup&nbsp;parameters&nbsp;to&nbsp;the&nbsp;NT&nbsp;service.&nbsp;(ex.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;-b&nbsp;e:\\programs\\mysql)<br>
&nbsp;&nbsp;7.&nbsp;Download&nbsp;any&nbsp;Mysql&nbsp;client.&nbsp;http://www.mysql.com/download_win.html<br>
&nbsp;&nbsp;8.&nbsp;Setup&nbsp;MySql.&nbsp;(These&nbsp;are&nbsp;the&nbsp;commands&nbsp;that&nbsp;I&nbsp;used.)<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;I.&nbsp;Cleanup&nbsp;default&nbsp;database&nbsp;settings.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysql&nbsp;-u&nbsp;root&nbsp;mysql<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;DELETE&nbsp;FROM&nbsp;user&nbsp;WHERE&nbsp;Host='localhost'&nbsp;AND&nbsp;User='';<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;quit<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysqladmin&nbsp;reload<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;II.&nbsp;Set&nbsp;password&nbsp;for&nbsp;root.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysql&nbsp;-u&nbsp;root&nbsp;mysql<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;UPDATE&nbsp;user&nbsp;SET&nbsp;Password=PASSWORD('new_password')<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;WHERE&nbsp;user='root';<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;FLUSH&nbsp;PRIVILEGES;<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;quit<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysqladmin&nbsp;-u&nbsp;root&nbsp;reload<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;III.&nbsp;Create&nbsp;bugs&nbsp;user.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysql&nbsp;-u&nbsp;root&nbsp;-p<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;insert&nbsp;into&nbsp;user&nbsp;(host,user,password)<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;values('localhost','bugs','');<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;quit<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysqladmin&nbsp;-u&nbsp;root&nbsp;reload<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;IV.&nbsp;Create&nbsp;the&nbsp;bugs&nbsp;database.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysql&nbsp;-u&nbsp;root&nbsp;-p<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;create&nbsp;database&nbsp;bugs;<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;V.&nbsp;Give&nbsp;the&nbsp;bugs&nbsp;user&nbsp;access&nbsp;to&nbsp;the&nbsp;bugs&nbsp;database.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;insert&nbsp;into&nbsp;db<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(host,db,user,select_priv,insert_priv,update_priv,delete_priv,create_priv,drop_priv)<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;values('localhost','bugs','bugs','Y','Y','Y','Y','Y','N')<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;quit<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysqladmin&nbsp;-u&nbsp;root&nbsp;reload<br>
&nbsp;&nbsp;9.&nbsp;Run&nbsp;the&nbsp;table&nbsp;scripts&nbsp;to&nbsp;setup&nbsp;the&nbsp;bugs&nbsp;database.<br>
&nbsp;10.&nbsp;Change&nbsp;CGI.pm&nbsp;to&nbsp;use&nbsp;the&nbsp;following&nbsp;regular&nbsp;expression&nbsp;because&nbsp;of<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;differing&nbsp;backslashes&nbsp;in&nbsp;NT&nbsp;versus&nbsp;UNIX.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o&nbsp;$0&nbsp;=~&nbsp;m:[^\\]*$:;<br>
&nbsp;11.&nbsp;Had&nbsp;to&nbsp;make&nbsp;the&nbsp;crypt&nbsp;password&nbsp;=&nbsp;plain&nbsp;text&nbsp;password&nbsp;in&nbsp;the&nbsp;database.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(Thanks&nbsp;to&nbsp;Andrew&nbsp;Lahser"&nbsp;&#60;andrew_lahser@merck.com&#62;"&nbsp;on&nbsp;this&nbsp;one.)&nbsp;The<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;files&nbsp;that&nbsp;I&nbsp;changed&nbsp;were:<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o&nbsp;globals.pl<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o&nbsp;CGI.pl<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o&nbsp;alternately,&nbsp;you&nbsp;can&nbsp;try&nbsp;commenting&nbsp;all&nbsp;references&nbsp;to&nbsp;'crypt'<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;string&nbsp;and&nbsp;replace&nbsp;them&nbsp;with&nbsp;similar&nbsp;lines&nbsp;but&nbsp;without&nbsp;encrypt()<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;or&nbsp;crypr()&nbsp;functions&nbsp;insida&nbsp;all&nbsp;files.<br>
&nbsp;12.&nbsp;Replaced&nbsp;sendmail&nbsp;with&nbsp;Windmail.&nbsp;Basically,&nbsp;you&nbsp;have&nbsp;to&nbsp;come&nbsp;up&nbsp;with&nbsp;a<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;sendmail&nbsp;substitute&nbsp;for&nbsp;NT.&nbsp;Someone&nbsp;said&nbsp;that&nbsp;they&nbsp;used&nbsp;a&nbsp;Perl&nbsp;module<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(Net::SMTP),&nbsp;but&nbsp;I&nbsp;was&nbsp;trying&nbsp;to&nbsp;save&nbsp;time&nbsp;and&nbsp;do&nbsp;as&nbsp;little&nbsp;Perl&nbsp;coding<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;as&nbsp;possible.<br>
&nbsp;13.&nbsp;Added&nbsp;"perl"&nbsp;to&nbsp;the&nbsp;beginning&nbsp;of&nbsp;all&nbsp;Perl&nbsp;system&nbsp;calls&nbsp;that&nbsp;use&nbsp;a&nbsp;perl<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;script&nbsp;as&nbsp;an&nbsp;argument&nbsp;and&nbsp;renamed&nbsp;processmail&nbsp;to&nbsp;processmail.pl.<br>
&nbsp;14.&nbsp;In&nbsp;processmail.pl,&nbsp;I&nbsp;added&nbsp;binmode(HANDLE)&nbsp;before&nbsp;all&nbsp;read()&nbsp;calls.&nbsp;I'm<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;not&nbsp;sure&nbsp;about&nbsp;this&nbsp;one,&nbsp;but&nbsp;the&nbsp;read()&nbsp;under&nbsp;NT&nbsp;wasn't&nbsp;counting&nbsp;the<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;EOLs&nbsp;without&nbsp;the&nbsp;binary&nbsp;read."<br>
	&nbsp;&nbsp;&nbsp;&nbsp;</P
>
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2201"
></A
><B
>A.9.5. </B
>
	    I'm having trouble with the perl modules for NT not being able to talk to
	    to the database.
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Your modules may be outdated or inaccurate. Try:
	    <P
></P
><OL
TYPE="1"
><LI
><P
>&#13;		  Hitting http://www.activestate.com/ActivePerl
		</P
></LI
><LI
><P
>&#13;		  Download ActivePerl
		</P
></LI
><LI
><P
>&#13;		  Go to your prompt
		</P
></LI
><LI
><P
>&#13;		  Type 'ppm'
		</P
></LI
><LI
><P
>&#13;		  <TT
CLASS="prompt"
>PPM&#62;</TT
> <B
CLASS="command"
>install DBI DBD-mysql GD</B
>
		</P
></LI
></OL
>
	    I reckon TimeDate and Data::Dumper come with the activeperl. You can check
	    the ActiveState site for packages for installation through PPM.
	    <A
HREF=" http://www.activestate.com/Packages/"
TARGET="_top"
>&#13;	      http://www.activestate.com/Packages/</A
>
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-use"
></A
>10. Bugzilla Usage</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2222"
></A
><B
>A.10.1. </B
>
	    The query page is very confusing.  Isn't there a simpler way to query?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    We are developing in that direction.  You can follow progress on this
	    at <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=16775"
TARGET="_top"
>&#13;	      http://bugzilla.mozilla.org/show_bug.cgi?id=16775</A
>.  Some functionality
	    is available in Bugzilla 2.12, and is available as "quicksearch.html"
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2228"
></A
><B
>A.10.2. </B
>
	    I'm confused by the behavior of the "accept" button in the Show Bug form.
	    Why doesn't it assign the bug to me when I accept it?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    The current behavior is acceptable to bugzilla.mozilla.org and most
	    users.  I personally don't like it.  You have your choice of patches
	    to change this behavior, however.
	    <P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
><A
HREF="http://bugzilla.mozilla.org/showattachment.cgi?attach_id=8029"
TARGET="_top"
>&#13;		Add a "and accept bug" radio button</A
></TD
></TR
><TR
><TD
><A
HREF="http://bugzilla.mozilla.org/showattachment.cgi?attach_id=8153"
TARGET="_top"
>&#13;		"Accept" button automatically assigns to you</A
></TD
></TR
></TBODY
></TABLE
><P
></P
>
	    Note that these patches are somewhat dated.  You will need to do the find
	    and replace manually to apply them.  They are very small, though.  It is easy.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2238"
></A
><B
>A.10.3. </B
>
	    I can't upload anything into the database via the "Create Attachment"
	    link.  What am I doing wrong?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    The most likely cause is a very old browser or a browser that is
	    incompatible with file upload via POST.  Download the latest Netscape,
	    Microsoft, or Mozilla browser to handle uploads correctly.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2243"
></A
><B
>A.10.4. </B
>
	    Email submissions to Bugzilla that have attachments end up asking me to
	    save it as a "cgi" file.
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Yup.  Just rename it once you download it, or save it under a different
	    filename.  This will not be fixed anytime too soon, because it would
	    cripple some other functionality.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2248"
></A
><B
>A.10.5. </B
>
	    How do I change a keyword in Bugzilla, once some bugs are using it?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    In the Bugzilla administrator UI, edit the keyword and it will let you
	    replace the old keyword name with a new one.  This will cause a problem
	    with the keyword cache.  Run sanitycheck.cgi to fix it.
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-hacking"
></A
>11. Bugzilla Hacking</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2255"
></A
><B
>A.11.1. </B
>
	    What bugs are in Bugzilla right now?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Try <A
HREF="http://bugzilla.mozilla.org/buglist.cgi?bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&product=Bugzilla"
TARGET="_top"
>&#13;	    this link</A
> to view current bugs or requests for
	    enhancement for Bugzilla.
	  </P
><P
>&#13;	    You can view bugs marked for 2.16 release
	    <A
HREF="http://bugzilla.mozilla.org/buglist.cgi?product=Bugzilla&target_milestone=Bugzilla+2.16"
TARGET="_top"
>here</A
>.
	    This list includes bugs for the 2.16 release that have already
	    been fixed and checked into CVS.  Please consult the
	    <A
HREF="http://www.mozilla.org/projects/bugzilla/"
TARGET="_top"
>&#13;	      Bugzilla Project Page</A
> for details on how to
	    check current sources out of CVS so you can have these
	    bug fixes early!
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2264"
></A
><B
>A.11.2. </B
>
	    How can I change the default priority to a null value?  For instance, have the default
	    priority be "---" instead of "P2"?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    This is well-documented here: <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=49862"
TARGET="_top"
>&#13;	    http://bugzilla.mozilla.org/show_bug.cgi?id=49862</A
>.  Ultimately, it's as easy
	    as adding the "---" priority field to your localconfig file in the appropriate area,
	    re-running checksetup.pl, and then changing the default priority in your browser using
	    "editparams.cgi".  Hmm, now that I think about it, that is kind of a klunky way to handle
	    it, but for now it's what we have!  Although the bug has been closed "resolved wontfix",
	    there may be a better way to handle this...
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2270"
></A
><B
>A.11.3. </B
>
	    What's the best way to submit patches?  What guidelines should I follow?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
><P
></P
><OL
TYPE="1"
><LI
><P
>&#13;		  Enter a bug into bugzilla.mozilla.org for the <SPAN
CLASS="QUOTE"
>"<A
HREF="http://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla"
TARGET="_top"
>Bugzilla</A
>"</SPAN
>
                  product.
		</P
></LI
><LI
><P
>&#13;		  Upload your patch as a unified DIFF (having used "diff -u" against
		  the <EM
>current sources</EM
> checked out of CVS),
		  or new source file by clicking
		  "Create a new attachment" link on the bug page you've just created, and
		  include any descriptions of database changes you may make, into the bug
		  ID you submitted in step #1.  Be sure and click the "Patch" radio
		  button to indicate the text you are sending is a patch!
		</P
></LI
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>&#13;		  Announce your patch and the associated URL
		  (http://bugzilla.mozilla.org/show_bug.cgi?id=XXXX) for discussion in
		  the newsgroup (netscape.public.mozilla.webtools).  You'll get a really
		  good, fairly immediate reaction to the implications of your patch,
		  which will also give us an idea how well-received the change would
		  be.
		</P
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>&#13;		  If it passes muster with minimal modification, the person to whom
		  the bug is assigned in Bugzilla is responsible for seeing the patch
		  is checked into CVS.
		</P
></LI
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><P
>&#13;		  Bask in the glory of the fact that you helped write the most successful
		  open-source bug-tracking software on the planet :)
		</P
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