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|
<HTML
><HEAD
><TITLE
>The Bugzilla FAQ</TITLE
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>The Bugzilla Guide - 2.17.5 Development Release</TH
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><A
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><HR
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><DIV
CLASS="appendix"
><H1
><A
NAME="faq"
></A
>Appendix A. The Bugzilla FAQ</H1
><P
> This FAQ includes questions not covered elsewhere in the Guide.
</P
><DIV
CLASS="qandaset"
><DL
><DT
>1. <A
HREF="faq.html#faq-general"
>General Questions</A
></DT
><DD
><DL
><DT
>A.1.1. <A
HREF="faq.html#faq-general-information"
> Where can I find information about Bugzilla?</A
></DT
><DT
>A.1.2. <A
HREF="faq.html#faq-general-license"
> What license is Bugzilla distributed under?
</A
></DT
><DT
>A.1.3. <A
HREF="faq.html#faq-general-support"
> How do I get commercial support for Bugzilla?
</A
></DT
><DT
>A.1.4. <A
HREF="faq.html#faq-general-companies"
> What major companies or projects are currently using Bugzilla
for bug-tracking?
</A
></DT
><DT
>A.1.5. <A
HREF="faq.html#faq-general-maintainers"
> Who maintains Bugzilla?
</A
></DT
><DT
>A.1.6. <A
HREF="faq.html#faq-general-compare"
> How does Bugzilla stack up against other bug-tracking databases?
</A
></DT
><DT
>A.1.7. <A
HREF="faq.html#faq-general-bzmissing"
> Why doesn't Bugzilla offer this or that feature or compatibility
with this other tracking software?
</A
></DT
><DT
>A.1.8. <A
HREF="faq.html#faq-general-mysql"
> Why MySQL? I'm interested in seeing Bugzilla run on
Oracle/Sybase/Msql/PostgreSQL/MSSQL.
</A
></DT
><DT
>A.1.9. <A
HREF="faq.html#faq-general-bonsaitools"
> What is <TT
CLASS="filename"
>/usr/bonsaitools/bin/perl</TT
>?
</A
></DT
><DT
>A.1.10. <A
HREF="faq.html#faq-general-perlpath"
> My perl is not located at <TT
CLASS="filename"
>/usr/bin/perl</TT
>, is
there an easy way to change it everywhere it needs to be changed?
</A
></DT
><DT
>A.1.11. <A
HREF="faq.html#faq-general-cookie"
> Is there an easy way to change the Bugzilla cookie name?
</A
></DT
></DL
></DD
><DT
>2. <A
HREF="faq.html#faq-phb"
>Managerial Questions</A
></DT
><DD
><DL
><DT
>A.2.1. <A
HREF="faq.html#faq-phb-client"
> Is Bugzilla web-based, or do you have to have specific software or
a specific operating system on your machine?
</A
></DT
><DT
>A.2.2. <A
HREF="faq.html#faq-phb-integration"
> Can Bugzilla integrate with
Perforce (SCM software)?
</A
></DT
><DT
>A.2.3. <A
HREF="faq.html#faq-phb-projects"
> Does Bugzilla allow the user to track multiple projects?
</A
></DT
><DT
>A.2.4. <A
HREF="faq.html#faq-phb-sorting"
> If I am on many projects, and search for all bugs assigned to me, will
Bugzilla list them for me and allow me to sort by project, severity etc?
</A
></DT
><DT
>A.2.5. <A
HREF="faq.html#faq-phb-attachments"
> Does Bugzilla allow attachments (text, screenshots, URLs etc)? If yes,
are there any that are NOT allowed?
</A
></DT
><DT
>A.2.6. <A
HREF="faq.html#faq-phb-priorities"
> Does Bugzilla allow us to define our own priorities and levels? Do we
have complete freedom to change the labels of fields and format of them, and
the choice of acceptable values?
</A
></DT
><DT
>A.2.7. <A
HREF="faq.html#faq-phb-reporting"
> Does Bugzilla provide any reporting features, metrics, graphs, etc? You
know, the type of stuff that management likes to see. :)
</A
></DT
><DT
>A.2.8. <A
HREF="faq.html#faq-phb-email"
> Is there email notification and if so, what do you see when you get an
email?
</A
></DT
><DT
>A.2.9. <A
HREF="faq.html#faq-phb-cclist"
> Can email notification be set up to send to multiple
people, some on the To List, CC List, BCC List etc?
</A
></DT
><DT
>A.2.10. <A
HREF="faq.html#faq-phb-emailapp"
> Do users have to have any particular
type of email application?
</A
></DT
><DT
>A.2.11. <A
HREF="faq.html#faq-phb-data"
> Does Bugzilla allow data to be imported and exported? If I had outsiders
write up a bug report using a MS Word bug template, could that template be
imported into "matching" fields? If I wanted to take the results of a query
and export that data to MS Excel, could I do that?
</A
></DT
><DT
>A.2.12. <A
HREF="faq.html#faq-phb-l10n"
> Has anyone converted Bugzilla to another language to be used in other
countries? Is it localizable?
</A
></DT
><DT
>A.2.13. <A
HREF="faq.html#faq-phb-reports"
> Can a user create and save reports? Can they do this in Word format?
Excel format?
</A
></DT
><DT
>A.2.14. <A
HREF="faq.html#faq-phb-searching"
> Does Bugzilla have the ability to search by word, phrase, compound
search?
</A
></DT
><DT
>A.2.15. <A
HREF="faq.html#faq-phb-midair"
> Does Bugzilla provide record locking when there is simultaneous access
to the same bug? Does the second person get a notice that the bug is in use
or how are they notified?
</A
></DT
><DT
>A.2.16. <A
HREF="faq.html#faq-phb-backup"
> Are there any backup features provided?
</A
></DT
><DT
>A.2.17. <A
HREF="faq.html#faq-phb-livebackup"
> Can users be on the system while a backup is in progress?
</A
></DT
><DT
>A.2.18. <A
HREF="faq.html#faq-phb-maintenance"
> What type of human resources are needed to be on staff to install and
maintain Bugzilla? Specifically, what type of skills does the person need to
have? I need to find out if we were to go with Bugzilla, what types of
individuals would we need to hire and how much would that cost vs buying an
"Out-of-the-Box" solution.
</A
></DT
><DT
>A.2.19. <A
HREF="faq.html#faq-phb-installtime"
> What time frame are we looking at if we decide to hire people to install
and maintain the Bugzilla? Is this something that takes hours or weeks to
install and a couple of hours per week to maintain and customize or is this
a multi-week install process, plus a full time job for 1 person, 2 people,
etc?
</A
></DT
><DT
>A.2.20. <A
HREF="faq.html#faq-phb-cost"
> Is there any licensing fee or other fees for using Bugzilla? Any
out-of-pocket cost other than the bodies needed as identified above?
</A
></DT
></DL
></DD
><DT
>3. <A
HREF="faq.html#faq-security"
>Bugzilla Security</A
></DT
><DD
><DL
><DT
>A.3.1. <A
HREF="faq.html#faq-security-mysql"
> How do I completely disable MySQL security if it's giving me problems
(I've followed the instructions in the installation section of this guide)?
</A
></DT
><DT
>A.3.2. <A
HREF="faq.html#faq-security-knownproblems"
> Are there any security problems with Bugzilla?
</A
></DT
><DT
>A.3.3. <A
HREF="faq.html#faq-security-mysqluser"
> I've implemented the security fixes mentioned in Chris Yeh's security
advisory of 5/10/2000 advising not to run MySQL as root, and am running into
problems with MySQL no longer working correctly.
</A
></DT
></DL
></DD
><DT
>4. <A
HREF="faq.html#faq-email"
>Bugzilla Email</A
></DT
><DD
><DL
><DT
>A.4.1. <A
HREF="faq.html#faq-email-nomail"
> I have a user who doesn't want to receive any more email from Bugzilla.
How do I stop it entirely for this user?
</A
></DT
><DT
>A.4.2. <A
HREF="faq.html#faq-email-testing"
> I'm evaluating/testing Bugzilla, and don't want it to send email to
anyone but me. How do I do it?
</A
></DT
><DT
>A.4.3. <A
HREF="faq.html#faq-email-whine"
> I want whineatnews.pl to whine at something more, or other than, only new
bugs. How do I do it?
</A
></DT
><DT
>A.4.4. <A
HREF="faq.html#faq-email-procmail"
> I don't like/want to use Procmail to hand mail off to bug_email.pl.
What alternatives do I have?
</A
></DT
><DT
>A.4.5. <A
HREF="faq.html#faq-email-mailif"
> How do I set up the email interface to submit/change bugs via email?
</A
></DT
><DT
>A.4.6. <A
HREF="faq.html#faq-email-sendmailnow"
> Email takes FOREVER to reach me from Bugzilla -- it's extremely slow.
What gives?
</A
></DT
><DT
>A.4.7. <A
HREF="faq.html#faq-email-nonreceived"
> How come email from Bugzilla changes never reaches me?
</A
></DT
></DL
></DD
><DT
>5. <A
HREF="faq.html#faq-db"
>Bugzilla Database</A
></DT
><DD
><DL
><DT
>A.5.1. <A
HREF="faq.html#faq-db-oracle"
> I've heard Bugzilla can be used with Oracle?
</A
></DT
><DT
>A.5.2. <A
HREF="faq.html#faq-db-corrupted"
> I think my database might be corrupted, or contain invalid entries. What
do I do?
</A
></DT
><DT
>A.5.3. <A
HREF="faq.html#faq-db-manualedit"
> I want to manually edit some entries in my database. How?
</A
></DT
><DT
>A.5.4. <A
HREF="faq.html#faq-db-permissions"
> I think I've set up MySQL permissions correctly, but Bugzilla still can't
connect.
</A
></DT
><DT
>A.5.5. <A
HREF="faq.html#faq-db-synchronize"
> How do I synchronize bug information among multiple different Bugzilla
databases?
</A
></DT
></DL
></DD
><DT
>6. <A
HREF="faq.html#faq-nt"
>Bugzilla and Win32</A
></DT
><DD
><DL
><DT
>A.6.1. <A
HREF="faq.html#faq-nt-easiest"
> What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)?
</A
></DT
><DT
>A.6.2. <A
HREF="faq.html#faq-nt-bundle"
> Is there a "Bundle::Bugzilla" equivalent for Win32?
</A
></DT
><DT
>A.6.3. <A
HREF="faq.html#faq-nt-mappings"
> CGI's are failing with a "something.cgi is not a valid Windows NT
application" error. Why?
</A
></DT
><DT
>A.6.4. <A
HREF="faq.html#faq-nt-dbi"
> I'm having trouble with the perl modules for NT not being able to talk to
to the database.
</A
></DT
></DL
></DD
><DT
>7. <A
HREF="faq.html#faq-use"
>Bugzilla Usage</A
></DT
><DD
><DL
><DT
>A.7.1. <A
HREF="faq.html#faq-use-changeaddress"
> How do I change my user name (email address) in Bugzilla?
</A
></DT
><DT
>A.7.2. <A
HREF="faq.html#faq-use-query"
> The query page is very confusing. Isn't there a simpler way to query?
</A
></DT
><DT
>A.7.3. <A
HREF="faq.html#faq-use-accept"
> I'm confused by the behavior of the "accept" button in the Show Bug form.
Why doesn't it assign the bug to me when I accept it?
</A
></DT
><DT
>A.7.4. <A
HREF="faq.html#faq-use-attachment"
> I can't upload anything into the database via the "Create Attachment"
link. What am I doing wrong?
</A
></DT
><DT
>A.7.5. <A
HREF="faq.html#faq-use-keyword"
> How do I change a keyword in Bugzilla, once some bugs are using it?
</A
></DT
></DL
></DD
><DT
>8. <A
HREF="faq.html#faq-hacking"
>Bugzilla Hacking</A
></DT
><DD
><DL
><DT
>A.8.1. <A
HREF="faq.html#faq-hacking-templatestyle"
> What kind of style should I use for templatization?
</A
></DT
><DT
>A.8.2. <A
HREF="faq.html#faq-hacking-bugzillabugs"
> What bugs are in Bugzilla right now?
</A
></DT
><DT
>A.8.3. <A
HREF="faq.html#faq-hacking-priority"
> How can I change the default priority to a null value? For instance, have the default
priority be "---" instead of "P2"?
</A
></DT
><DT
>A.8.4. <A
HREF="faq.html#faq-hacking-patches"
> What's the best way to submit patches? What guidelines should I follow?
</A
></DT
></DL
></DD
></DL
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-general"
></A
>1. General Questions</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-general-information"
></A
><B
>A.1.1. </B
>
Where can I find information about Bugzilla?</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
You can stay up-to-date with the latest Bugzilla
information at <A
HREF="http://www.bugzilla.org/"
TARGET="_top"
>http://www.bugzilla.org/</A
>.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-general-license"
></A
><B
>A.1.2. </B
>
What license is Bugzilla distributed under?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Bugzilla is covered by the Mozilla Public License.
See details at <A
HREF="http://www.mozilla.org/MPL/"
TARGET="_top"
>http://www.mozilla.org/MPL/</A
>.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-general-support"
></A
><B
>A.1.3. </B
>
How do I get commercial support for Bugzilla?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
<A
HREF="http://bugzilla.org/consulting.html"
TARGET="_top"
>http://bugzilla.org/consulting.html</A
>
is a list of people and companies who have asked us to list them
as consultants for Bugzilla.
</P
><P
> <A
HREF="http://www.collab.net/"
TARGET="_top"
>http://www.collab.net/</A
> offers
Bugzilla as part of their standard offering to large projects.
They do have some minimum fees that are pretty hefty, and generally
aren't interested in small projects.
</P
><P
> There are several experienced
Bugzilla hackers on the mailing list/newsgroup who are willing
to make themselves available for generous compensation.
Try sending a message to the mailing list asking for a volunteer.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-general-companies"
></A
><B
>A.1.4. </B
>
What major companies or projects are currently using Bugzilla
for bug-tracking?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
There are <EM
>dozens</EM
> of major companies with public
Bugzilla sites to track bugs in their products. We have a fairly
complete list available on our website at
<A
HREF="http://bugzilla.org/installation_list.html"
TARGET="_top"
>http://bugzilla.org/installation_list.html</A
>. If you
have an installation of Bugzilla and would like to be added to the
list, whether it's a public install or not, simply e-mail
Gerv <TT
CLASS="email"
><<A
HREF="mailto:gerv@mozilla.org"
>gerv@mozilla.org</A
>></TT
>. Keep in mind that it's kinda
difficult to get onto the <SPAN
CLASS="QUOTE"
>"high-profile"</SPAN
> list ;).
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-general-maintainers"
></A
><B
>A.1.5. </B
>
Who maintains Bugzilla?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
A
<A
HREF="http://www.bugzilla.org/who_we_are.html"
TARGET="_top"
>core team</A
>,
led by Dave Miller (justdave@bugzilla.org).
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-general-compare"
></A
><B
>A.1.6. </B
>
How does Bugzilla stack up against other bug-tracking databases?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
We can't find any head-to-head comparisons of Bugzilla against
other defect-tracking software. If you know of one, please
get in touch. However, from the author's personal
experience with other bug-trackers, Bugzilla offers
superior performance on commodity hardware, better price
(free!), more developer- friendly features (such as stored
queries, email integration, and platform independence),
improved scalability, open source code, greater
flexibility, and superior ease-of-use.
</P
><P
> If you happen to be a commercial bug-tracker vendor, please
step forward with a list of advantages your product has over
Bugzilla. We'd be happy to include it in the "Competitors"
section.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-general-bzmissing"
></A
><B
>A.1.7. </B
>
Why doesn't Bugzilla offer this or that feature or compatibility
with this other tracking software?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
It may be that the support has not been built yet, or that you
have not yet found it. Bugzilla is making tremendous strides in
usability, customizability, scalability, and user interface. It
is widely considered the most complete and popular open-source
bug-tracking software in existence.
</P
><P
> That doesn't mean it can't use improvement!
You can help the project along by either hacking a patch yourself
that supports the functionality you require, or else submitting a
"Request for Enhancement" (RFE) using the bug submission interface
at <A
HREF="http://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla"
TARGET="_top"
>bugzilla.mozilla.org</A
>.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-general-mysql"
></A
><B
>A.1.8. </B
>
Why MySQL? I'm interested in seeing Bugzilla run on
Oracle/Sybase/Msql/PostgreSQL/MSSQL.
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
MySQL was originally chosen because it is free, easy to install,
and was available for the hardware Netscape intended to run it on.
</P
><P
> There is currently work in progress to make Bugzilla work on
PostgreSQL and Sybase in the default distribution. You can track
the progress of these initiatives in <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=98304"
TARGET="_top"
>bug 98304</A
>
and <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=173130"
TARGET="_top"
>bug 173130</A
>
respectively.
</P
><P
> Once both of these are done, adding support for additional
database servers should be trivial.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-general-bonsaitools"
></A
><B
>A.1.9. </B
>
What is <TT
CLASS="filename"
>/usr/bonsaitools/bin/perl</TT
>?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Bugzilla used to have the path to perl on the shebang line set to
<TT
CLASS="filename"
>/usr/bonsaitools/bin/perl</TT
> because when
Terry first started writing the code for mozilla.org he needed a
version of Perl and other tools that were completely under his
control. This location was abandoned for the 2.18 release in favor
of the more sensible <TT
CLASS="filename"
>/usr/bin/perl</TT
>. If you
installed an older verion of Bugzilla and created the symlink we
suggested, you can remove it now (provided that you don't have
anything else, such as Bonsai, using it and you don't intend to
reinstall an older version of Bugzilla).
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-general-perlpath"
></A
><B
>A.1.10. </B
>
My perl is not located at <TT
CLASS="filename"
>/usr/bin/perl</TT
>, is
there an easy way to change it everywhere it needs to be changed?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Yes, the following bit of perl magic will change all the shebang
lines. Be sure to change <TT
CLASS="filename"
>/usr/local/bin/perl</TT
>
to your path to the perl binary.
</P
><TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
> perl -pi -e 's@#\!/usr/bin/perl@#\!/usr/local/bin/perl@' *cgi *pl
</PRE
></FONT
></TD
></TR
></TABLE
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-general-cookie"
></A
><B
>A.1.11. </B
>
Is there an easy way to change the Bugzilla cookie name?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
At present, no.
</P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-phb"
></A
>2. Managerial Questions</H3
><P
> <DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
> Questions likely to be asked by managers. :-)
</P
></TD
></TR
></TABLE
></DIV
>
</P
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-phb-client"
></A
><B
>A.2.1. </B
>
Is Bugzilla web-based, or do you have to have specific software or
a specific operating system on your machine?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
It is web and e-mail based. You can edit bugs by sending specially
formatted email to a properly configured Bugzilla, or control via the web.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-phb-integration"
></A
><B
>A.2.2. </B
>
Can Bugzilla integrate with
Perforce (SCM software)?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Yes! You can find more information elsewhere in "The Bugzilla
Guide" in the "Integration with Third-Party Products" section.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-phb-projects"
></A
><B
>A.2.3. </B
>
Does Bugzilla allow the user to track multiple projects?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Absolutely! You can track any number of Products that can each be
composed of any number of Components.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-phb-sorting"
></A
><B
>A.2.4. </B
>
If I am on many projects, and search for all bugs assigned to me, will
Bugzilla list them for me and allow me to sort by project, severity etc?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Yes.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-phb-attachments"
></A
><B
>A.2.5. </B
>
Does Bugzilla allow attachments (text, screenshots, URLs etc)? If yes,
are there any that are NOT allowed?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Yes - any sort of attachment is allowed, although administrators can
configure a maximum size.
Bugzilla gives the user the option of either using the MIME-type
supplied by the browser, choosing from a pre-defined list or
manually typing any arbitrary MIME-type.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-phb-priorities"
></A
><B
>A.2.6. </B
>
Does Bugzilla allow us to define our own priorities and levels? Do we
have complete freedom to change the labels of fields and format of them, and
the choice of acceptable values?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Yes. However, modifying some fields, notably those related to bug
progression states, also require adjusting the program logic to
compensate for the change.
</P
><P
> There is no GUI for adding fields to Bugzilla at this
time. You can follow development of this feature in
<A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=91037"
TARGET="_top"
>bug 91037</A
>
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-phb-reporting"
></A
><B
>A.2.7. </B
>
Does Bugzilla provide any reporting features, metrics, graphs, etc? You
know, the type of stuff that management likes to see. :)
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Yes. Look at <A
HREF="http://bugzilla.mozilla.org/report.cgi"
TARGET="_top"
>http://bugzilla.mozilla.org/report.cgi</A
>
for samples of what Bugzilla can do in reporting and graphing.
</P
><P
> If you can not get the reports you want from the included reporting
scripts, it is possible to hook up a professional reporting package
such as Crystal Reports using ODBC. If you choose to do this,
beware that giving direct access to the database does contain some
security implications. Even if you give read-only access to the
bugs database it will bypass the secure bugs features of Bugzilla.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-phb-email"
></A
><B
>A.2.8. </B
>
Is there email notification and if so, what do you see when you get an
email?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Email notification is user-configurable. By default, the bug id and
Summary of the bug report accompany each email notification, along with
a list of the changes made.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-phb-cclist"
></A
><B
>A.2.9. </B
>
Can email notification be set up to send to multiple
people, some on the To List, CC List, BCC List etc?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Yes.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-phb-emailapp"
></A
><B
>A.2.10. </B
>
Do users have to have any particular
type of email application?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Bugzilla email is sent in plain text, the most compatible mail format
on the planet.
<DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
> If you decide to use the bugzilla_email integration features
to allow Bugzilla to record responses to mail with the associated bug,
you may need to caution your users to set their mailer to "respond
to messages in the format in which they were sent". For security reasons
Bugzilla ignores HTML tags in comments, and if a user sends HTML-based
email into Bugzilla the resulting comment looks downright awful.
</P
></TD
></TR
></TABLE
></DIV
>
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-phb-data"
></A
><B
>A.2.11. </B
>
Does Bugzilla allow data to be imported and exported? If I had outsiders
write up a bug report using a MS Word bug template, could that template be
imported into "matching" fields? If I wanted to take the results of a query
and export that data to MS Excel, could I do that?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Bugzilla can output buglists as HTML (the default), CSV or RDF.
The link for CSV can be found at the bottom of the buglist in HTML
format. This CSV format can easily be imported into MS Excel or
other spread-sheet applications.
</P
><P
> To use the RDF format of the buglist it is necessary to append a
<TT
CLASS="computeroutput"
>&ctype=rdf</TT
> to the URL. RDF
is meant to be machine readable and thus it is assumed that the
URL would be generated progmatically so there is no user visible
link to this format.
</P
><P
> Currently the only script included with Bugzilla that can import
data is <TT
CLASS="filename"
>importxml.pl</TT
> which is intended to be
used for importing the data generated by the XML ctype of
<TT
CLASS="filename"
>show_bug.cgi</TT
> in association with bug moving.
Any other use is left as an exercise for the user.
</P
><P
> There are also scripts included in the <TT
CLASS="filename"
>contrib/</TT
>
directory for using e-mail to import information into Bugzilla,
but these scripts are not currently supported and included for
educational purposes.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-phb-l10n"
></A
><B
>A.2.12. </B
>
Has anyone converted Bugzilla to another language to be used in other
countries? Is it localizable?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Yes. For more information including available translated templates,
see <A
HREF="http://www.bugzilla.org/download.html#localizations"
TARGET="_top"
>http://www.bugzilla.org/download.html#localizations</A
>.
The admin interfaces are still not included in these translated
templates and is therefore still English only. Also, there may be
issues with the charset not being declared. See <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=126266"
TARGET="_top"
>bug 126226</A
>
for more information.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-phb-reports"
></A
><B
>A.2.13. </B
>
Can a user create and save reports? Can they do this in Word format?
Excel format?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Yes. No. Yes (using the CSV format).
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-phb-searching"
></A
><B
>A.2.14. </B
>
Does Bugzilla have the ability to search by word, phrase, compound
search?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
You have no idea. Bugzilla's query interface, particularly with the
advanced Boolean operators, is incredibly versatile.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-phb-midair"
></A
><B
>A.2.15. </B
>
Does Bugzilla provide record locking when there is simultaneous access
to the same bug? Does the second person get a notice that the bug is in use
or how are they notified?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Bugzilla does not lock records. It provides mid-air collision detection,
and offers the offending user a choice of options to deal with the conflict.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-phb-backup"
></A
><B
>A.2.16. </B
>
Are there any backup features provided?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
MySQL, the database back-end for Bugzilla, allows hot-backup of data.
You can find strategies for dealing with backup considerations
at <A
HREF="http://www.mysql.com/doc/B/a/Backup.html"
TARGET="_top"
>http://www.mysql.com/doc/B/a/Backup.html</A
>.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-phb-livebackup"
></A
><B
>A.2.17. </B
>
Can users be on the system while a backup is in progress?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Yes. However, commits to the database must wait
until the tables are unlocked. Bugzilla databases are typically
very small, and backups routinely take less than a minute.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-phb-maintenance"
></A
><B
>A.2.18. </B
>
What type of human resources are needed to be on staff to install and
maintain Bugzilla? Specifically, what type of skills does the person need to
have? I need to find out if we were to go with Bugzilla, what types of
individuals would we need to hire and how much would that cost vs buying an
"Out-of-the-Box" solution.
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
If Bugzilla is set up correctly from the start, continuing maintenance
needs are minimal and can be done easily using the web interface.
</P
><P
> Commercial Bug-tracking software typically costs somewhere upwards
of $20,000 or more for 5-10 floating licenses. Bugzilla consultation
is available from skilled members of the newsgroup. Simple questions
are answered there and then.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-phb-installtime"
></A
><B
>A.2.19. </B
>
What time frame are we looking at if we decide to hire people to install
and maintain the Bugzilla? Is this something that takes hours or weeks to
install and a couple of hours per week to maintain and customize or is this
a multi-week install process, plus a full time job for 1 person, 2 people,
etc?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
It all depends on your level of commitment. Someone with much Bugzilla
experience can get you up and running in less than a day, and
your Bugzilla install can run untended for years. If your
Bugzilla strategy is critical to your business workflow, hire somebody
with reasonable UNIX or Perl skills to handle your process management and
bug-tracking maintenance & customization.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-phb-cost"
></A
><B
>A.2.20. </B
>
Is there any licensing fee or other fees for using Bugzilla? Any
out-of-pocket cost other than the bodies needed as identified above?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
No. MySQL asks, if you find their product valuable, that you purchase
a support contract from them that suits your needs.
</P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-security"
></A
>3. Bugzilla Security</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-security-mysql"
></A
><B
>A.3.1. </B
>
How do I completely disable MySQL security if it's giving me problems
(I've followed the instructions in the installation section of this guide)?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Run MySQL like this: "mysqld --skip-grant-tables". Please remember <EM
>this
makes MySQL as secure as taping a $100 to the floor of a football stadium
bathroom for safekeeping.</EM
>
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-security-knownproblems"
></A
><B
>A.3.2. </B
>
Are there any security problems with Bugzilla?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
The Bugzilla code has undergone a reasonably complete security audit,
and user-facing CGIs run under Perl's taint mode. However,
it is recommended that you closely examine permissions on your Bugzilla
installation, and follow the recommended security guidelines found
in The Bugzilla Guide.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-security-mysqluser"
></A
><B
>A.3.3. </B
>
I've implemented the security fixes mentioned in Chris Yeh's security
advisory of 5/10/2000 advising not to run MySQL as root, and am running into
problems with MySQL no longer working correctly.
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
This is a common problem, related to running out of file descriptors.
Simply add "ulimit -n unlimited" to the script which starts
mysqld.
</P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-email"
></A
>4. Bugzilla Email</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-email-nomail"
></A
><B
>A.4.1. </B
>
I have a user who doesn't want to receive any more email from Bugzilla.
How do I stop it entirely for this user?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
The user should be able to set
this in user email preferences (uncheck all boxes) or you can add
their email address to the <TT
CLASS="filename"
>data/nomail</TT
> file.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-email-testing"
></A
><B
>A.4.2. </B
>
I'm evaluating/testing Bugzilla, and don't want it to send email to
anyone but me. How do I do it?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Edit the "newchangedmail" Param. Replace "To:" with "X-Real-To:",
replace "Cc:" with "X-Real-CC:", and add a "To: <youremailaddress>".
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-email-whine"
></A
><B
>A.4.3. </B
>
I want whineatnews.pl to whine at something more, or other than, only new
bugs. How do I do it?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Try Klaas Freitag's excellent patch for "whineatassigned"
functionality. You can find it in <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=6679"
TARGET="_top"
>bug 6679</A
>. This
patch is against an older version of Bugzilla, so you must apply
the diffs manually.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-email-procmail"
></A
><B
>A.4.4. </B
>
I don't like/want to use Procmail to hand mail off to bug_email.pl.
What alternatives do I have?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
You can call bug_email.pl directly from your aliases file, with
an entry like this:
<A
NAME="AEN2031"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
> bugzilla-daemon: "|/usr/local/bin/bugzilla/contrib/bug_email.pl"
</P
></BLOCKQUOTE
>
However, this is fairly nasty and subject to problems; you also
need to set up your smrsh (sendmail restricted shell) to allow
it. In a pinch, though, it can work.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-email-mailif"
></A
><B
>A.4.5. </B
>
How do I set up the email interface to submit/change bugs via email?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
You can find an updated README.mailif file in the contrib/ directory
of your Bugzilla distribution that walks you through the setup.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-email-sendmailnow"
></A
><B
>A.4.6. </B
>
Email takes FOREVER to reach me from Bugzilla -- it's extremely slow.
What gives?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
If you are using an alternate <A
HREF="glossary.html#gloss-mta"
><I
CLASS="glossterm"
>MTA</I
></A
>,
make sure the options given in <TT
CLASS="filename"
>Bugzilla/BugMail.pm</TT
>
and any other place where <SPAN
CLASS="application"
>sendmail</SPAN
> is called from
are correct for your MTA. You should also ensure that the
<TT
CLASS="option"
>sendmailnow</TT
> param is set to <TT
CLASS="literal"
>on</TT
>.
</P
><P
> If you are using <SPAN
CLASS="application"
>sendmail</SPAN
>, try enabling
<TT
CLASS="option"
>sendmailnow</TT
> in <TT
CLASS="filename"
>editparams.cgi</TT
>.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-email-nonreceived"
></A
><B
>A.4.7. </B
>
How come email from Bugzilla changes never reaches me?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Double-check that you have not turned off email in your user preferences.
Confirm that Bugzilla is able to send email by visiting the "Log In"
link of your Bugzilla installation and clicking the "Email me a password"
button after entering your email address.
</P
><P
> If you never receive mail from Bugzilla, chances you do not have
sendmail in "/usr/lib/sendmail". Ensure sendmail lives in, or is symlinked
to, "/usr/lib/sendmail".
</P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-db"
></A
>5. Bugzilla Database</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-db-oracle"
></A
><B
>A.5.1. </B
>
I've heard Bugzilla can be used with Oracle?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Red Hat's old version of Bugzilla (based on 2.8) worked on Oracle.
Red Hat's newer version (based on 2.17.1 and soon to be merged into
the main distribution) runs on PostgreSQL. At this time we know of
no recent ports of Bugzilla to Oracle but do intend to support it
in the future (possibly the 2.20 time-frame).
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-db-corrupted"
></A
><B
>A.5.2. </B
>
I think my database might be corrupted, or contain invalid entries. What
do I do?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Run the <SPAN
CLASS="QUOTE"
>"sanity check"</SPAN
> utility
(<TT
CLASS="filename"
>./sanitycheck.cgi</TT
> in the
Bugzilla_home directory) from your web browser to see! If
it finishes without errors, you're
<EM
>probably</EM
> OK. If it doesn't come back
OK (i.e. any red letters), there are certain things
Bugzilla can recover from and certain things it can't. If
it can't auto-recover, I hope you're familiar with
mysqladmin commands or have installed another way to
manage your database. Sanity Check, although it is a good
basic check on your database integrity, by no means is a
substitute for competent database administration and
avoiding deletion of data. It is not exhaustive, and was
created to do a basic check for the most common problems
in Bugzilla databases.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-db-manualedit"
></A
><B
>A.5.3. </B
>
I want to manually edit some entries in my database. How?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
There is no facility in Bugzilla itself to do this. It's also generally
not a smart thing to do if you don't know exactly what you're doing.
However, if you understand SQL you can use the <B
CLASS="command"
>mysql</B
>
command line utility to manually insert, delete and modify table
information. There are also more intuitive GUI clients available.
Personal favorites of the Bugzilla team are <A
HREF="http://www.phpmyadmin.net/"
TARGET="_top"
>phpMyAdmin</A
> and <A
HREF="http://www.mysql.com/downloads/gui-mycc.html"
TARGET="_top"
>MySQL Control
Center</A
>.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-db-permissions"
></A
><B
>A.5.4. </B
>
I think I've set up MySQL permissions correctly, but Bugzilla still can't
connect.
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Try running MySQL from its binary: "mysqld --skip-grant-tables". This
will allow you to completely rule out grant tables as the cause of your
frustration. If this Bugzilla is able to connect at this point then
you need to check that you have granted proper permission to the user
password combo defined in <TT
CLASS="filename"
>localconfig</TT
>.
</P
><DIV
CLASS="warning"
><P
></P
><TABLE
CLASS="warning"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/warning.gif"
HSPACE="5"
ALT="Warning"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
> Running MySQL with this command line option is very insecure and
should only be done when not connected to the external network
as a troubleshooting step.
</P
></TD
></TR
></TABLE
></DIV
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-db-synchronize"
></A
><B
>A.5.5. </B
>
How do I synchronize bug information among multiple different Bugzilla
databases?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Well, you can synchronize or you can move bugs. Synchronization will
only work one way -- you can create a read-only copy of the database
at one site, and have it regularly updated at intervals from the main
database.
</P
><P
> MySQL has some synchronization features builtin to the latest releases.
It would be great if someone looked into the possibilities there
and provided a report to the newsgroup on how to effectively
synchronize two Bugzilla installations.
</P
><P
> If you simply need to transfer bugs from one Bugzilla to another,
checkout the "move.pl" script in the Bugzilla distribution.
</P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-nt"
></A
>6. Bugzilla and Win32</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-nt-easiest"
></A
><B
>A.6.1. </B
>
What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Remove Windows. Install Linux. Install Bugzilla.
The boss will never know the difference.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-nt-bundle"
></A
><B
>A.6.2. </B
>
Is there a "Bundle::Bugzilla" equivalent for Win32?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Not currently. Bundle::Bugzilla enormously simplifies Bugzilla
installation on UNIX systems. If someone can volunteer to
create a suitable PPM bundle for Win32, it would be appreciated.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-nt-mappings"
></A
><B
>A.6.3. </B
>
CGI's are failing with a "something.cgi is not a valid Windows NT
application" error. Why?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Depending on what Web server you are using, you will have to configure
the Web server to treat *.cgi files as CGI scripts. In IIS, you do this by
adding *.cgi to the App Mappings with the <path>\perl.exe %s %s as the
executable.
</P
><P
> Microsoft has some advice on this matter, as well:
<A
NAME="AEN2114"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
> "Set application mappings. In the ISM, map the extension for the script
file(s) to the executable for the script interpreter. For example, you might
map the extension .py to Python.exe, the executable for the Python script
interpreter. Note For the ActiveState Perl script interpreter, the extension
.pl is associated with PerlIS.dll by default. If you want to change the
association of .pl to perl.exe, you need to change the application mapping.
In the mapping, you must add two percent (%) characters to the end of the
pathname for perl.exe, as shown in this example: c:\perl\bin\perl.exe %s %s"
</P
></BLOCKQUOTE
>
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-nt-dbi"
></A
><B
>A.6.4. </B
>
I'm having trouble with the perl modules for NT not being able to talk to
to the database.
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Your modules may be outdated or inaccurate. Try:
<P
></P
><OL
TYPE="1"
><LI
><P
> Hitting http://www.activestate.com/ActivePerl
</P
></LI
><LI
><P
> Download ActivePerl
</P
></LI
><LI
><P
> Go to your prompt
</P
></LI
><LI
><P
> Type 'ppm'
</P
></LI
><LI
><P
> <TT
CLASS="prompt"
>PPM></TT
> <B
CLASS="command"
>install DBI DBD-mysql GD</B
>
</P
></LI
></OL
>
I reckon TimeDate and Data::Dumper come with the activeperl. You can check
the ActiveState site for packages for installation through PPM.
<A
HREF="http://www.activestate.com/Packages/"
TARGET="_top"
>http://www.activestate.com/Packages/</A
>.
</P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-use"
></A
>7. Bugzilla Usage</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-use-changeaddress"
></A
><B
>A.7.1. </B
>
How do I change my user name (email address) in Bugzilla?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
New in 2.16 - go to the Account section of the Preferences. You will
be emailed at both addresses for confirmation.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-use-query"
></A
><B
>A.7.2. </B
>
The query page is very confusing. Isn't there a simpler way to query?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
The interface was simplified by a UI designer for 2.16. Further
suggestions for improvement are welcome, but we won't sacrifice power for
simplicity.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-use-accept"
></A
><B
>A.7.3. </B
>
I'm confused by the behavior of the "accept" button in the Show Bug form.
Why doesn't it assign the bug to me when I accept it?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
The current behavior is acceptable to bugzilla.mozilla.org and most
users. You have your choice of patches to change this behavior, however.
<P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
><A
HREF="http://bugzilla.mozilla.org/showattachment.cgi?attach_id=8029"
TARGET="_top"
> Add a "and accept bug" radio button</A
></TD
></TR
><TR
><TD
><A
HREF="http://bugzilla.mozilla.org/showattachment.cgi?attach_id=8153"
TARGET="_top"
> "Accept" button automatically assigns to you</A
></TD
></TR
></TBODY
></TABLE
><P
></P
>
Note that these patches are somewhat dated. You will need to apply
them manually.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-use-attachment"
></A
><B
>A.7.4. </B
>
I can't upload anything into the database via the "Create Attachment"
link. What am I doing wrong?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
The most likely cause is a very old browser or a browser that is
incompatible with file upload via POST. Download the latest Netscape,
Microsoft, or Mozilla browser to handle uploads correctly.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-use-keyword"
></A
><B
>A.7.5. </B
>
How do I change a keyword in Bugzilla, once some bugs are using it?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
In the Bugzilla administrator UI, edit the keyword and it will let you
replace the old keyword name with a new one. This will cause a problem
with the keyword cache. Run sanitycheck.cgi to fix it.
</P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-hacking"
></A
>8. Bugzilla Hacking</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-hacking-templatestyle"
></A
><B
>A.8.1. </B
>
What kind of style should I use for templatization?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Gerv and Myk suggest a 2-space indent, with embedded code sections on
their own line, in line with outer tags. Like this:</P
><TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
> <fred>
[% IF foo %]
<bar>
[% FOREACH x = barney %]
<tr>
<td>
[% x %]
</td>
<tr>
[% END %]
[% END %]
</fred>
</PRE
></FONT
></TD
></TR
></TABLE
><P
> Myk also recommends you turn on PRE_CHOMP in the template
initialization to prevent bloating of HTML with unnecessary whitespace.
</P
><P
>Please note that many have differing opinions on this subject,
and the existing templates in Bugzilla espouse both this and a 4-space
style. Either is acceptable; the above is preferred.</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-hacking-bugzillabugs"
></A
><B
>A.8.2. </B
>
What bugs are in Bugzilla right now?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Try <A
HREF="http://bugzilla.mozilla.org/buglist.cgi?bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&product=Bugzilla"
TARGET="_top"
> this link</A
> to view current bugs or requests for
enhancement for Bugzilla.
</P
><P
> You can view bugs marked for 2.18 release
<A
HREF="http://bugzilla.mozilla.org/buglist.cgi?product=Bugzilla&target_milestone=Bugzilla+2.18"
TARGET="_top"
>here</A
>.
This list includes bugs for the 2.18 release that have already
been fixed and checked into CVS. Please consult the
<A
HREF="http://www.bugzilla.org/"
TARGET="_top"
> Bugzilla Project Page</A
> for details on how to
check current sources out of CVS so you can have these
bug fixes early!
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-hacking-priority"
></A
><B
>A.8.3. </B
>
How can I change the default priority to a null value? For instance, have the default
priority be "---" instead of "P2"?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
This is well-documented in <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=49862"
TARGET="_top"
> bug 49862</A
>. Ultimately, it's as easy as adding the "---" priority field to your
localconfig file in the appropriate area, re-running checksetup.pl, and then changing the
default priority in your browser using "editparams.cgi".
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="faq-hacking-patches"
></A
><B
>A.8.4. </B
>
What's the best way to submit patches? What guidelines should I follow?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
><P
></P
><OL
TYPE="1"
><LI
><P
> Enter a bug into bugzilla.mozilla.org for the <SPAN
CLASS="QUOTE"
>"<A
HREF="http://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla"
TARGET="_top"
>Bugzilla</A
>"</SPAN
>
product.
</P
></LI
><LI
><P
> Upload your patch as a unified diff (having used "diff -u" against
the <EM
>current sources</EM
> checked out of CVS),
or new source file by clicking
"Create a new attachment" link on the bug page you've just created, and
include any descriptions of database changes you may make, into the bug
ID you submitted in step #1. Be sure and click the "Patch" checkbox
to indicate the text you are sending is a patch!
</P
></LI
><LI
><P
> Announce your patch and the associated URL
(http://bugzilla.mozilla.org/show_bug.cgi?id=XXXXXX) for discussion in
the newsgroup (netscape.public.mozilla.webtools). You'll get a really
good, fairly immediate reaction to the implications of your patch,
which will also give us an idea how well-received the change would
be.
</P
></LI
><LI
><P
> If it passes muster with minimal modification, the person to whom
the bug is assigned in Bugzilla is responsible for seeing the patch
is checked into CVS.
</P
></LI
><LI
><P
> Bask in the glory of the fact that you helped write the most successful
open-source bug-tracking software on the planet :)
</P
></LI
></OL
></P
></DIV
></DIV
></DIV
></DIV
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