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<HTML
><HEAD
><TITLE
>Troubleshooting</TITLE
><META
NAME="GENERATOR"
CONTENT="Modular DocBook HTML Stylesheet Version 1.76b+
"><LINK
REL="HOME"
TITLE="The Bugzilla Guide - 2.17.7
Development Release"
HREF="index.html"><LINK
REL="UP"
TITLE="Installing Bugzilla"
HREF="installing-bugzilla.html"><LINK
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TITLE="OS-Specific Installation Notes"
HREF="os-specific.html"><LINK
REL="NEXT"
TITLE="Administering Bugzilla"
HREF="administration.html"></HEAD
><BODY
CLASS="section"
BGCOLOR="#FFFFFF"
TEXT="#000000"
LINK="#0000FF"
VLINK="#840084"
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><DIV
CLASS="NAVHEADER"
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SUMMARY="Header navigation table"
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><TH
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>The Bugzilla Guide - 2.17.7
Development Release</TH
></TR
><TR
><TD
WIDTH="10%"
ALIGN="left"
VALIGN="bottom"
><A
HREF="os-specific.html"
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>Prev</A
></TD
><TD
WIDTH="80%"
ALIGN="center"
VALIGN="bottom"
>Chapter 2. Installing Bugzilla</TD
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></TD
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><HR
ALIGN="LEFT"
WIDTH="100%"></DIV
><DIV
CLASS="section"
><H1
CLASS="section"
><A
NAME="troubleshooting"
></A
>2.5. Troubleshooting</H1
><P
>This section gives solutions to common Bugzilla installation
problems. If none of the section headings seems to match your
problem, read the general advice.
</P
><DIV
CLASS="section"
><H2
CLASS="section"
><A
NAME="general-advice"
></A
>2.5.1. General Advice</H2
><P
> If you can't get <TT
CLASS="filename"
>checksetup.pl</TT
> to run to
completion, it normally explains what's wrong and how to fix it.
If you can't work it out, or if it's being uncommunicative, post
the errors in the
<A
HREF="news://news.mozilla.org/netscape.public.mozilla.webtools"
TARGET="_top"
>netscape.public.mozilla.webtools</A
>
newsgroup.
</P
><P
> If you have made it all the way through
<A
HREF="installation.html"
>Section 2.1</A
> (Installation) and
<A
HREF="configuration.html"
>Section 2.2</A
> (Configuration) but
accessing the Bugzilla URL doesn't work,
the first thing to do is to check your webserver error log. For
Apache, this is often located at
<TT
CLASS="filename"
>/etc/logs/httpd/error_log</TT
>. The error messages
you see may be self-explanatory enough to enable you to diagnose and
fix the problem. If not, see below for some commonly-encountered
errors. If that doesn't help, post the errors to the newsgroup.
</P
></DIV
><DIV
CLASS="section"
><H2
CLASS="section"
><A
NAME="AEN827"
></A
>2.5.2. I installed a Perl module, but
<TT
CLASS="filename"
>checksetup.pl</TT
> claims it's not installed!</H2
><P
> You have two versions of Perl on your machine. You are installing
modules into one, and Bugzilla is using the other. Rerun the CPAN
commands (or manual compile) using the full path to Perl from the
top of <TT
CLASS="filename"
>checksetup.pl</TT
>. This will make sure you
are installing the modules in the right place.
</P
></DIV
><DIV
CLASS="section"
><H2
CLASS="section"
><A
NAME="AEN832"
></A
>2.5.3. Bundle::Bugzilla makes me upgrade to Perl 5.6.1</H2
><P
> Try executing <B
CLASS="command"
>perl -MCPAN -e 'install CPAN'</B
>
and then continuing.
</P
><P
> Certain older versions of the CPAN toolset were somewhat naive about how
to upgrade Perl modules. When a couple of modules got rolled into the core
Perl distribution for 5.6.1, CPAN thought that the best way to get those
modules up to date was to haul down the Perl distribution itself and
build it. Needless to say, this has caused headaches for just about
everybody. Upgrading to a newer version of CPAN with the
commandline above should fix things.
</P
></DIV
><DIV
CLASS="section"
><H2
CLASS="section"
><A
NAME="AEN837"
></A
>2.5.4. DBD::Sponge::db prepare failed</H2
><P
> The following error message may appear due to a bug in DBD::mysql
(over which the Bugzilla team have no control):
</P
><TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
> DBD::Sponge::db prepare failed: Cannot determine NUM_OF_FIELDS at D:/Perl/site/lib/DBD/mysql.pm line 248.
SV = NULL(0x0) at 0x20fc444
REFCNT = 1
FLAGS = (PADBUSY,PADMY)
</PRE
></FONT
></TD
></TR
></TABLE
><P
> To fix this, go to
<TT
CLASS="filename"
><path-to-perl>/lib/DBD/sponge.pm</TT
>
in your Perl installation and replace
</P
><TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
> my $numFields;
if ($attribs->{'NUM_OF_FIELDS'}) {
$numFields = $attribs->{'NUM_OF_FIELDS'};
} elsif ($attribs->{'NAME'}) {
$numFields = @{$attribs->{NAME}};
</PRE
></FONT
></TD
></TR
></TABLE
><P
> by
</P
><TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
> my $numFields;
if ($attribs->{'NUM_OF_FIELDS'}) {
$numFields = $attribs->{'NUM_OF_FIELDS'};
} elsif ($attribs->{'NAMES'}) {
$numFields = @{$attribs->{NAMES}};
</PRE
></FONT
></TD
></TR
></TABLE
><P
> (note the S added to NAME.)
</P
></DIV
><DIV
CLASS="section"
><H2
CLASS="section"
><A
NAME="paranoid-security"
></A
>2.5.5. cannot chdir(/var/spool/mqueue)</H2
><P
>If you are installing Bugzilla on SuSE Linux, or some other
distributions with
<SPAN
CLASS="QUOTE"
>"paranoid"</SPAN
>
security options, it is possible that the checksetup.pl script may fail
with the error:
<TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>cannot chdir(/var/spool/mqueue): Permission denied
</PRE
></FONT
></TD
></TR
></TABLE
>
</P
><P
> This is because your
<TT
CLASS="filename"
>/var/spool/mqueue</TT
>
directory has a mode of
<SPAN
CLASS="QUOTE"
>"drwx------"</SPAN
>. Type
<B
CLASS="command"
>chmod 755
<TT
CLASS="filename"
>/var/spool/mqueue</TT
>
</B
>
as root to fix this problem.
</P
></DIV
><DIV
CLASS="section"
><H2
CLASS="section"
><A
NAME="trouble-filetemp"
></A
>2.5.6. Your vendor has not defined Fcntl macro O_NOINHERIT</H2
><P
>This is caused by a bug in the version of
<SPAN
CLASS="productname"
>File::Temp</SPAN
> that is distributed with perl
5.6.0. Many minor variations of this error have been reported:
</P
><TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>Your vendor has not defined Fcntl macro O_NOINHERIT, used
at /usr/lib/perl5/site_perl/5.6.0/File/Temp.pm line 208.
Your vendor has not defined Fcntl macro O_EXLOCK, used
at /usr/lib/perl5/site_perl/5.6.0/File/Temp.pm line 210.
Your vendor has not defined Fcntl macro O_TEMPORARY, used
at /usr/lib/perl5/site_perl/5.6.0/File/Temp.pm line 233.</PRE
></FONT
></TD
></TR
></TABLE
><P
>Numerous people have reported that upgrading to version 5.6.1
or higher solved the problem for them. A less involved fix is to apply
the following patch, which is also
available as a <A
HREF="../xml/filetemp.patch"
TARGET="_top"
>patch file</A
>.
</P
><TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>--- File/Temp.pm.orig Thu Feb 6 16:26:00 2003
+++ File/Temp.pm Thu Feb 6 16:26:23 2003
@@ -205,6 +205,7 @@
# eg CGI::Carp
local $SIG{__DIE__} = sub {};
local $SIG{__WARN__} = sub {};
+ local *CORE::GLOBAL::die = sub {};
$bit = &$func();
1;
};
@@ -226,6 +227,7 @@
# eg CGI::Carp
local $SIG{__DIE__} = sub {};
local $SIG{__WARN__} = sub {};
+ local *CORE::GLOBAL::die = sub {};
$bit = &$func();
1;
};</PRE
></FONT
></TD
></TR
></TABLE
></DIV
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