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> For many years, defect-tracking software has remained
principally the domain of large software development houses.
Even then, most shops never bothered with bug-tracking software,
and instead simply relied on shared lists and email to monitor
the status of defects. This procedure is error-prone and tends
to cause those bugs judged least significant by developers to be
dropped or ignored.
</P
><P
> These days, many companies are finding that integrated
defect-tracking systems reduce downtime, increase productivity,
and raise customer satisfaction with their systems. Along with
full disclosure, an open bug-tracker allows manufacturers to
keep in touch with their clients and resellers, to communicate
about problems effectively throughout the data management chain.
Many corporations have also discovered that defect-tracking
helps reduce costs by providing IT support accountability,
telephone support knowledge bases, and a common, well-understood
system for accounting for unusual system or software issues.
</P
><P
> But why should <EM
>you</EM
> use Bugzilla?
</P
><P
> Bugzilla is very adaptable to various situations. Known uses
currently include IT support queues, Systems Administration
deployment management, chip design and development problem
tracking (both pre-and-post fabrication), and software and
hardware bug tracking for luminaries such as Redhat, Loki
software, Linux-Mandrake, and VA Systems. Combined with systems
such as CVS, Bonsai, or Perforce SCM, Bugzilla provides a
powerful, easy-to-use solution to configuration management and
replication problems
</P
><P
> Bugzilla can dramatically increase the productivity and
accountability of individual employees by providing a documented
workflow and positive feedback for good performance. How many
times do you wake up in the morning, remembering that you were
supposed to do <EM
>something</EM
> today, but you
just can't quite remember? Put it in Bugzilla, and you have a
record of it from which you can extrapolate milestones, predict
product versions for integration, and by using Bugzilla's e-mail
integration features be able to follow the discussion trail that
led to critical decisions.
</P
><P
> Ultimately, Bugzilla puts the power in your hands to improve
your value to your employer or business while providing a usable
framework for your natural attention to detail and knowledge
store to flourish.
</P
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