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<appendix id="faq">
  <title>The Bugzilla FAQ</title>

  <qandaset>


    <qandadiv id="faq_general">
      <title>General Questions</title>

      <qandaentry>
	<question>
	  <para>
	    Where can I find information about Bugzilla?</para>
	</question>
	<answer>
	  <para>
	    You can stay up-to-date with the latest Bugzilla
	    information at <ulink url="http://www.mozilla.org/projects/bugzilla/">
	    http://www.mozilla.org/projects/bugzilla/</ulink>
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    What license is Bugzilla distributed under?
	  </para>
	</question>
	<answer>
	  <para>
	    Bugzilla is covered by the Mozilla Public License.
	    See details at <ulink url="http://www.mozilla.org/MPL/">
	    http://www.mozilla.org/MPL/</ulink>
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    How do I get commercial support for Bugzilla?
	  </para>
	</question>
	<answer>
	  <para>
	    <ulink url="http://www.collab.net/">www.collab.net</ulink> offers
	    Bugzilla as part of their standard offering to large projects.
	    They do have some minimum fees that are pretty hefty, and generally
	    aren't interested in small projects.
	  </para>
	  <para>
	    There are several experienced
	    Bugzilla hackers on the mailing list/newsgroup who are willing
	    to whore themselves out for generous compensation.
	    Try sending a message to the mailing list asking for a volunteer.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    What major companies or projects are currently using Bugzilla
	    for bug-tracking?
	  </para>
	</question>
	<answer>
	  <para>
	    There are <emphasis>dozens</emphasis> of major comapanies with public
	    Bugzilla sites to track bugs in their products.  A few include:
	    <simplelist>
	      <member>Netscape/AOL</member>
	      <member>Mozilla.org</member>
	      <member>AtHome Corporation</member>
	      <member>Red Hat Software</member>
	      <member>Loki Entertainment Software</member>
	      <member>SuSe Corp</member>
	      <member>The Horde Project</member>
	      <member>The Eazel Project</member>
	      <member>AbiSource</member>
	      <member>Real Time Enterprises, Inc</member>
	      <member>Eggheads.org</member>
	      <member>Strata Software</member>
	      <member>RockLinux</member>
	      <member>Creative Labs (makers of SoundBlaster)</member>
	      <member>The Apache Foundation</member>
	      <member>The Gnome Foundation</member>
	      <member>Linux-Mandrake</member>
	    </simplelist>
	  </para>
	  <para>
	    Suffice to say, there are more than enough huge projects using Bugzilla
	    that we can safely say it's extremely popular.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Who maintains Bugzilla?
	  </para>
	</question>
	<answer>
	  <para>
	    There are many, many contributors from around the world maintaining Bugzilla.
	    The designated "Maintainer" is Tara Hernandez, with QA support by Matthew Tuck.
	    Dan Mosedale and Dawn Endico are employees of Mozilla.org responsible for the
	    installation of Bugzilla there, and are very frequent code contributors.
	    Terry Weissman originally ported Bugzilla, but "these days, Terry just hangs around
	    and heckles."  The rest of us are mostly transient developers; Bugzilla suits
	    our needs, and we contribute code as we have needs for updates.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    How does Bugzilla stack up against other bug-tracking databases?
	  </para>
	</question>
	<answer>
	  <para>
	    A year has gone by, and I <emphasis>still</emphasis> can't find any head-to-head
	    comparisons of Bugzilla against other defect-tracking software.  However, from my
	    personal experience with other bug-trackers, Bugzilla offers
	    superior performance on commodity hardware, better price (free!), more developer-
	    friendly features (such as stored queries, email integration, and platform
	    independence), improved scalability, open source code, greater flexibility,
	    and superior ease-of-use.
	  </para>
	  <para>
	    If you happen to be a commercial Bugzilla vendor, please step forward with a rebuttal
	    so I can include it in the FAQ.  We're not in pursuit of Bugzilla ueber alles;
	    we simply love having a powerful, open-source tool to get our jobs done.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    How do I change my user name in Bugzilla?
	  </para>
	</question>
	<answer>
	  <para>
	    You can't.  However, the administrative account can, by simply opening
	    your user account in editusers.cgi and changing the login name.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Why doesn't Bugzilla offer this or that feature or compatability
	    with this other tracking software?
	  </para>
	</question>
	<answer>
	  <para>
	    It may be that the support has not been built yet, or that you
	    have not yet found it.  Bugzilla is making tremendous strides in
	    usability, customizability, scalability, and user interface.  It
	    is widely considered the most complete and popular open-source
	    bug-tracking software in existence.
	  </para>
	  <para>
	    That doesn't mean it can't use improvement!
	    You can help the project along by either hacking a patch yourself
	    that supports the functionality you require, or else submitting a
	    "Request for Enhancement" (RFE) using the bug submission interface
	    at <ulink url="http://bugzilla.mozilla.org/">bugzilla.mozilla.org</ulink>.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Why MySQL?  I'm interested in seeing Bugzilla run on
	    Oracle/Sybase/Msql/PostgreSQL/MSSQL?
	  </para>
	</question>
	<answer>
	  <para>Terry Weissman answers,
	  <blockquote>
	    <para>
	      You're not the only one. But <emphasis>I</emphasis> am not very interested. I'm not
	      a real SQL or database person. I just wanted to make a useful tool,
	      and build it on top of free software. So, I picked MySQL, and
	      learned SQL by staring at the MySQL manual and some code lying
	      around here, and
	      wrote Bugzilla. I didn't know that Enum's were non-standard SQL.
	      I'm not sure if I would have cared, but I didn't even know. So, to
	      me, things are "portable" because it uses MySQL, and MySQL is
	      portable enough. I fully understand (now) that people want to be
	      portable to other databases, but that's never been a real concern
	      of mine.
	    </para>
	  </blockquote>
	  </para>
	  <para>
	    Things aren't quite that grim these days, however.  Terry pretty much
	    sums up much of the thinking many of us have for Bugzilla, but there
	    is light on the horizon for database-independence!  Here are some options:
	  </para>
	  <simplelist>
	    <member>
	      <emphasis><ulink url="http://bugzilla.redhat.com/">Red Hat Bugzilla</ulink></emphasis>:
	      Runs a modified Bugzilla 2.8 atop an Oracle database.
	    </member>
	    <member>
	      <emphasis><ulink url="http://sourceforge.net/projects/interzilla">Interzilla</ulink></emphasis>:
	      A project to run Bugzilla on Interbase.  No code released yet, however.
	    </member>
	    <member>
	      <emphasis>Bugzilla 3.0</emphasis>: One of the primary stated goals
	      is multiple database support.
	    </member>
	  </simplelist>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Why do the scripts say "/usr/bonsaitools/bin/perl" instead of
	    "/usr/bin/perl" or something else?
	  </para>
	</question>
	<answer>
	  <para>
	     Mozilla.org uses /usr/bonsaitools/bin/perl. The prime rule in making
	    submissions is "don't break bugzilla.mozilla.org". If it breaks it, your
	    patch will be reverted faster than you can do a diff.
	  </para>
	  <para>
	    Here's Terry Weissman's comment, for some historical context:
	    <blockquote>
	      <para>
		[This was] purely my own convention. I wanted a place to put a version of
		Perl and other tools that was strictly under my control for the
		various webtools, and not subject to anyone else. Edit it to point
		to whatever you like.
	      </para>
	      <note>
		<para>
		  We always recommend that, if possible, you keep the path
		  as /usr/bonsaitools/bin/perl, and simply add a /usr/bonsaitools
		  and /usr/bonsaitools/bin directory, then symlink your version
		  of perl to /usr/bonsaitools/bin/perl.  This will make upgrading
		  your Bugzilla much easier in the future.
		</para>
		<para>
		  Obviously, if you do not have root access to your Bugzilla
		  box, our suggestion is irrelevant.
		</para>
	      </note>
	    </blockquote>
	  </para>
	</answer>
      </qandaentry>

    </qandadiv>


    <qandadiv id="faq_redhat">
      <title>Red Hat Bugzilla</title>
      <para>
	<note>
	  <para>
	    <emphasis>This section is no longer up-to-date.</emphasis>
	    Please see the section on "Red Hat Bugzilla" under "Variants" in The Bugzilla Guide.
	  </para>
	</note>
      </para>
      <qandaentry>
	<question>
	  <para>
	    What about Red Hat Bugzilla?
	  </para>
	</question>
	<answer>
	  <para>
	    Red Hat Bugzilla is arguably more user-friendly, customizable, and scalable
	    than stock Bugzilla. Check it out at
	    http://bugzilla.redhat.com and the sources at ftp://people.redhat.com/dkl/.
	    They've set their Bugzilla up to work with Oracle out of the box.
	    Note that Redhat Bugzilla is based upon the 2.8 Bugzilla tree;
	    Bugzilla has made some tremendous advances since the 2.8 release.
	    Why not download both Bugzillas to check out the differences for
	    yourself?
	  </para>
	  <para>
	    Dave Lawrence, the original Red Hat Bugzilla maintainer, mentions:
	    <blockquote>
	      <para>
		Somebody needs to take the ball and run with it.  I'm the only
		maintainer and am very pressed for time.
	      </para>
	    </blockquote>
	    If you, or someone you know, has the time and expertise to do the integration
	    work so main-tree Bugzilla 2.12 and higher integrates the Red
	    Hat Bugzilla Oracle modifications, please donate your
	    time to supporting the Bugzilla project.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    What are the primary benefits of Red Hat Bugzilla?
	  </para>
	</question>
	<answer>
	  <para>
	    <emphasis>Dave Lawrence</emphasis>:
	    <blockquote>
	      <para>
		For the record, we are not using any template type implementation for
		the cosmetic changes maded to Bugzilla.  It is just alot of html changes
		in the code itself.  I admit I may have gotten a little carried away with it
		but the corporate types asked for a more standardized interface to match up
		with other projects relating to Red Hat web sites.  A lot of other web based
		internal tools I am working on also look like Bugzilla.
	      </para>
	      <para>
		I do want to land the changes that I have made to Bugzilla but I may
		have to back out a good deal and make a different version of Red Hat's
		Bugzilla for checking in to CVS. Especially the cosmetic changes because it
		seems they may not fit the general public.  I will do that as soon as I can.
		I also still do my regular QA responsibilities along with Bugzilla so time
		is difficult sometimes to come by.
	      </para>
	      <para>
		There are also a good deal of other changes that were requested by
		management for things like support contracts and different permission
		groups for making bugs private. Here is a short list of the major
		changes that have been made:
	      </para>
	      <orderedlist>
		<listitem>
		  <para>
		    No enum types. All old enum types are now separate smaller tables.
		  </para>
		</listitem>
		<listitem>
		  <para>
		    No bit wise operations. Not all databases support this so they were
		    changed to a more generic way of doing this task
		  </para>
		</listitem>
		<listitem>
		  <para>
		    Bug reports can only be altered by the reporter, assignee, or a
		    privileged bugzilla user. The rest of the world can see the bug but in
		    a non-changeable format (unless the bug has been marked private).  They
		    can however add comments, add and remove themselves from the CC list
		  </para>
		</listitem>
		<listitem>
		  <para>
		    Different group scheme. Each group has an id number related to it.
		    There is a user_group table which contains userid to groupid mappings
		    to determine which groups each user belongs to.  Additionally there is
		    a bug_group table that has bugid to groupid mappings to show which
		    groups can see a particular bug. If there are no entries for a bug in
		    this table then the bug is public.
		  </para>
		</listitem>
		<listitem>
		  <para>
		    Product groups. product_table created to only allow certain products to
		    be visible for certain groups in both bug entry and query. This was
		    particulary helpful for support contracts.
		  </para>
		</listitem>
		<listitem>
		  <para>
		    Of course many (too many) changes to Bugzilla code itself to allow use
		    with Oracle and still allow operation with Mysql if so desired.
		    Currently if you use Mysql it is set to use Mysql's old permission
		    scheme to keep breakage to a minimum. Hopefully one day this will
		    standardize on one style which may of course be something completely
		    different.
		  </para>
		</listitem>
		<listitem>
		  <para>
		    Uses Text::Template perl module for rendering of the dynamic HTML pages
		    such as enter_bug.cgi, query.cgi, bug_form.pl, and for the header and
		    footer parts of the page. This allows the html to be separate from the
		    perl code for customizing the look and feel of the page to one's
		    preference.
		  </para>
		</listitem>
		<listitem>
		  <para>
		    There are many other smaller changes. There is also a port to Oracle
		    that I have been working on as time permits but is not completely
		    finished but somewhat usable. I will merge it into our standard code
		    base when it becomes production quality. Unfortunately there will have
		    to be some conditionals in the code to make it work with other than
		    Oracle due to some differences between Oracle and Mysql.
		  </para>
		</listitem>
	      </orderedlist>
	      <para>
		Both the Mysql and Oracle versions of our current code base are
		available from ftp://people.redhat.com/dkl. If Terry/Tara wants I can submit
		patch files for all of the changes I have made and he can determine what is
		suitable for addition to the main bugzilla cade base. But for me to commit
		changes to the actual CVS I will need to back out alot of things that are
		not suitable for the rest of the Bugzilla community. I am open to
		suggestions.
	      </para>
	    </blockquote>
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    What's the current status of Red Hat Bugzilla?
	  </para>
	</question>
	<answer>
	  <para>
	    <note>
	      <para>
		This information is somewhat dated; I last updated it
		7 June 2000.  Please see the "Variants" section of "The Bugzilla Guide"
		for more up-to-date information regarding Red Hat Bugzilla.
	      </para>
	    </note>
	    <emphasis>Dave Lawrence</emphasis>:
	    <blockquote>
	      <para>
		     I suppose the current thread warrants an update on the status of
		Oracle and bugzilla ;) We have now been running Bugzilla 2.8 on
		Oracle for the last two days in our production environment. I
		tried to do as much testing as possible with it before going live
		which is some of the reason for the long delay. I did not get
		enough feedback as I would have liked from internal developers to
		help weed out any bugs still left so I said "Fine, i will take it
		live and then I will get the feedback I want :)" So it is now
		starting to stabilize and it running quite well after working
		feverishly the last two days fixing problems as soon as they came
		in from the outside world. The current branch in cvs is up2date if
		anyone would like to grab it and try it out. The oracle _setup.pl
		is broken right now due to some last minute changes but I will
		update that soon. Therefore you would probably need to create the
		database tables the old fashioned way using the supplied sql
		creation scripts located in the ./oracle directory. We have heavy
		optimizations in the database it self thanks to the in-house DBA
		here at Red Hat so it is running quite fast. The database itself
		is located on a dual PII450 with 1GB ram and 14 high voltage
		differential raided scsi drives. The tables and indexes are
		partitioned in 4 chuncks across the raided drive which is nice
		because when ever you need to do a full table scan, it is actually
		starting in 4 different locations on 4 different drives
		simultaneously. And the indexes of course are on separate drives
		from the data so that speeds things up tremendously. When  I can
		find the time I will document all that we have done to get this
		thing going to help others that may need it.
	      </para>
	      <para>
		As Matt has mentioned it is still using out-dated code and with a
		little help I would like to bring everything up to date for
		eventual  incorporation with the main cvs tree. Due to other
		duties I have with the company any help with this wiould be
		appreciated. What we are using  now is what I call a best first
		effort. It definitely can be improved on and may even need
		complete rewrites in a lot of areas. A lot of changes may have to
		be made in the way Bugzilla does things currently  to make this
		transition to a more generic database interface.  Fortunately when
		making the Oracle changes I made sure I didn't do  anything that I
		would consider Oracle specific and could not be easily done with
		other databases. Alot of the sql statements need to be broken up
		into smaller utilities that themselves would need to make
		decisions on what database they are using but the majority of the
		code can be made database neutral.
	      </para>
	    </blockquote>
	  </para>
	</answer>
      </qandaentry>
    </qandadiv>


    <qandadiv id="faq_loki">
      <title>Loki Bugzilla (AKA Fenris)</title>
      <para>
	<note>
	  <para>
	    Loki's "Fenris" Bugzilla is based upon the (now ancient) Bugzilla 2.8
	    tree, and is no longer actively maintained.
	    It works well enough for Loki.  Additionally, the major
	    differences in Fenris have now been integrated into
	    the main source tree of Bugzilla, so there's not much
	    reason to go grab the source.  I leave this section of the
	    FAQ principally for historical interest, but unless Loki has further
	    input into Bugzilla's future, it will be deprecated in future versions
	    of the Guide.
	  </para>
	</note>
      </para>

      <qandaentry>
	<question>
	  <para>
	    What about Loki Bugzilla?
	  </para>
	</question>
	<answer>
	  <para>
	    Loki Games has a customized version of Bugzilla available at
	    http://fenris.lokigames.com.  From that page,
	    <blockquote>
	      <para>
		     You may have noticed that Fenris is a fork from Bugzilla-- our
		patches weren't suitable for integration --and a few people have
		expressed interest in the code. Fenris has one major  improvement
		over Bugzilla, and that is individual comments are not appended
		onto a string blob, they are stored as a record in a separate
		table. This allows you to, for instance, separate comments out
		according to privilege levels in case your bug database could
		contain sensitive information not for public eyes. We also provide
		things like email hiding to protect user's privacy, additional
		fields such as 'user_affected' in case someone enters someone
		else's bug, comment editing and deletion, and more conditional
		system variables than Bugzilla does (turn off attachments,
		qacontact, etc.).
	      </para>
	    </blockquote>
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Who maintains Fenris (Loki Bugzilla) now?
	  </para>
	</question>
	<answer>
	  <para>
	    Raphael Barrerro &lt;raistlin@lokigames.com&gt;.
	    Michael Vance created the initial fork, but no longer
	    maintains the project.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    
	  </para>
	</question>
      </qandaentry>
    </qandadiv>

    <qandadiv id="faq_phb">
      <title>Pointy-Haired-Boss Questions</title>
      <para>
	<note>
	  <para>
	    The title of this section doesn't mean you're a PHB -- it just means
	    you probably HAVE a PHB who wants to know this :)
	  </para>
	</note>
      </para>

      <qandaentry>
	<question>
	  <para>
	    Is Bugzilla web-based or do you have to have specific software or
	    specific operating system on your machine?
	  </para>
	</question>
	<answer>
	  <para>
	    It is web and e-mail based.  You can edit bugs by sending specially
	    formatted email to a properly configured Bugzilla, or control via the web.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Has anyone you know of already done any Bugzilla integration with
	    Perforce (SCM software)?
	  </para>
	</question>
	<answer>
	  <para>
	    Yes!  You can find more information elsewhere in "The Bugzilla
	    Guide" in the "Integration with Third-Party Products" section.
	    The section on Perforce isn't very large, but as the maintainer
	    of the Guide is charged with Perforce/Bugzilla integration by
	    his company, you can expect this section to grow.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Does Bugzilla allow the user to track multiple projects?
	  </para>
	</question>
	<answer>
	  <para>
	    Absolutely!  You can track up to a "soft-limit" of around
	    64 individual "Products", that can each be composed of as
	    many "Components" as you want.  Check the Administration
	    section of the Bugzilla Guide for more information regarding
	    setting up Products and Components.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    If I am on many projects, and search for all bugs assigned to me, will
	    Bugzilla list them for me and allow me to sort by project, severity etc?
	  </para>
	</question>
	<answer>
	  <para>
	    Yes.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Does Bugzilla allow attachments (text, screenshots, urls etc)? If yes,
	    are there any that are NOT allowed?
	  </para>
	</question>
	<answer>
	  <para>
	    Yes.  There are many specific MIME-types that are pre-defined by Bugzilla,
	    but you may specify any arbitrary MIME-type you need when you
	    upload the file.  Since all attachments are stored in the database,
	    however, I recommend storing large binary attachments elsewhere
	    in the web server's file system and providing a hyperlink
	    as a comment, or in the provided "URL" field in the bug report.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Does Bugzilla allow us to define our own priorities and levels? Do we
	    have complete freedom to change the labels of fields and format of them, and
	    the choice of acceptable values?
	  </para>
	</question>
	<answer>
	  <para>
	    Yes.  However, modifying some fields, notably those related to bug
	    progression states, also require adjusting the program logic to
	    compensate for the change.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Does Bugzilla provide any reporting features, metrics, graphs, etc? You
	    know, the type of stuff that management likes to see. :)
	  </para>
	</question>
	<answer>
	  <para>
	    Yes.  Look at <ulink url="http://bugzilla.mozilla.org/reports.cgi">
	    http://bugzilla.mozilla.org/reports.cgi</ulink> for basic reporting
	    facilities.
	  </para>
	  <para>
	    For more advanced reporting, I recommend hooking up a professional
	    reporting package, such as Crystal Reports, and use ODBC to access
	    the MySQL database.  You can do a lot through the Query page of
	    Bugzilla as well, but right now Advanced Reporting is much
	    better accomplished through third-party utilities that can
	    interface with the database directly.
	  </para>
	  <para>
	    Advanced Reporting is a Bugzilla 3.X proposed feature.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Is there email notification and if so, what do you see when you get an
	    email? Do you see bug number and title or is it only the number?
	  </para>
	</question>
	<answer>
	  <para>
	    Email notification is user-configurable.  The bug id and Topic
	    of the bug report accompany each email notification, along with
	    a list of the changes made.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Can email notification be set up to send to multiple
	    people, some on the To List, CC List, BCC List etc?
	  </para>
	</question>
	<answer>
	  <para>
	    Yes.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    If there is email notification, do users have to have any particular
	    type of email application?
	  </para>
	</question>
	<answer>
	  <para>
	    Bugzilla email is sent in plain text, the most compatible mail format
	    on the planet.
	    <note>
	      <para>
		If you decide to use the bugzilla_email integration features
		to allow Bugzilla to record responses to mail with the associated bug,
		you may need to caution your users to set their mailer to "respond
		to messages in the format in which they were sent".  For security reasons
		Bugzilla ignores HTML tags in comments, and if a user sends HTML-based
		email into Bugzilla the resulting comment looks downright awful.
	      </para>
	    </note>
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	     If I just wanted to track certain bugs, as they go through life, can I
	    set it up to alert me via email whenever that bug changes, whether it be
	    owner, status or description etc.?
	  </para>
	</question>
	<answer>
	  <para>
	    Yes.  Place yourself in the "cc" field of the bug you wish to monitor.
	    Then change your "Notify me of changes to" field in the Email Settings
	    tab of the User Preferences screen in Bugzilla to the "Only those
	    bugs which I am listed on the CC line" option.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Does Bugzilla allow data to be imported and exported? If I had outsiders
	    write up a bug report using a MS Word bug template, could that template be
	    imported into "matching" fields? If I wanted to take the results of a query
	    and export that data to MS Excel, could I do that?
	  </para>
	</question>
	<answer>
	  <para>
	    Mozilla allows data export through a custom DTD in XML format.
	    It does not, however, export to specific formats other than the
	    XML Mozilla DTD.  Importing the data into Excel or any other application
	    is left as an exercise for the reader.
	  </para>
	  <para>
	    If you create import filters to other applications from Mozilla's XML,
	    please submit your modifications for inclusion in future Bugzilla
	    distributions.
	  </para>
	  <para>
	    As for data import, any application can send data to Bugzilla through
	    the HTTP protocol, or through Mozilla's XML API.  However, it seems
	    kind of silly to put another front-end in front of Bugzilla;
	    it makes more sense to create a simplified bug submission form in
	    HTML.  You can find an excellent example at
	    <ulink url="http://www.mozilla.org/quality/help/bugzilla-helper.html">
	    http://www.mozilla.org/quality/help/bugzilla-helper.html</ulink>
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Does Bugzilla allow fields to be added, changed or deleted? If I want to
	    customize the bug submission form to meet our needs, can I do that using our
	    terminology?
	  </para>
	</question>
	<answer>
	  <para>
	    Yes.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Has anyone converted Bugzilla to another language to be used in other
	    countries? Is it localizable?
	  </para>
	</question>
	<answer>
	  <para>
	    Currently, no.  Internationalization support for Perl did not
	    exist in a robust fashion until the recent release of version 5.6.0;
	    Bugzilla is, and likely will remain (until 3.X) completely
	    non-localized.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Can a user create and save reports? Can they do this in Word format?
	    Excel format?
	  </para>
	</question>
	<answer>
	  <para>
	    Yes.  No.  No.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Can a user re-run a report with a new project, same query?
	  </para>
	</question>
	<answer>
	  <para>
	    Yes.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Can a user modify an existing report and then save it into another name?
	  </para>
	</question>
	<answer>
	  <para>
	    You can save an unlimited number of queries in Bugzilla.  You are free
	    to modify them and rename them to your heart's desire.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Does Bugzilla have the ability to search by word, phrase, compound
	    search?
	  </para>
	</question>
	<answer>
	  <para>
	    You have no idea.  Bugzilla's query interface, particularly with the
	    advanced Boolean operators, is incredibly versatile.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Can the admin person establish separate group and individual user
	    privileges?
	  </para>
	</question>
	<answer>
	  <para>
	    Yes.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	     Does Bugzilla provide record locking when there is simultaneous access
	    to the same bug? Does the second person get a notice that the bug is in use
	    or how are they notified?
	  </para>
	</question>
	<answer>
	  <para>
	    Bugzilla does not lock records.  It provides mid-air collision detection,
	    and offers the offending user a choice of options to deal with the conflict.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Are there any backup features provided?
	  </para>
	</question>
	<answer>
	  <para>
	    MySQL, the database back-end for Bugzilla, allows hot-backup of data.
	    You can find strategies for dealing with backup considerations
	    at <ulink url="http://www.mysql.com/doc/B/a/Backup.html">
	    http://www.mysql.com/doc/B/a/Backup.html</ulink>
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Can users be on the system while a backup is in progress?
	  </para>
	</question>
	<answer>
	  <para>
	    Yes.  However, commits to the database must wait
	    until the tables are unlocked.  Bugzilla databases are typically
	    very small, and backups routinely take less than a minute.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    What type of human resources are needed to be on staff to install and
	    maintain Bugzilla? Specifically, what type of skills does the person need to
	    have? I need to find out if we were to go with Bugzilla, what types of
	    individuals would we need to hire and how much would that cost vs buying an
	    "Out-of-the-Box" solution.
	  </para>
	</question>
	<answer>
	  <para>
	    If Bugzilla is set up correctly from the start, continuing maintenance needs
	    are minimal and can be completed by unskilled labor.  Things like rotate
	    backup tapes and check log files for the word "error".
	  </para>
	  <para>
	    Commercial Bug-tracking software typically costs somewhere upwards
	    of $20,000 or more for 5-10 floating licenses.  Bugzilla consultation
	    is available from skilled members of the newsgroup.
	  </para>
	  <para>
	    As an example, as of this writing I typically charge
	     $115 for the first hour, and $89 each hour thereafter
	    for consulting work.  It takes me three to five hours to make Bugzilla
	    happy on a Development installation of Linux-Mandrake.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    What time frame are we looking at if we decide to hire people to install
	    and maintain the Bugzilla? Is this something that takes hours or weeks to
	    install and a couple of hours per week to maintain and customize or is this
	    a multi-week install process, plus a full time job for 1 person, 2 people,
	    etc?
	  </para>
	</question>
	<answer>
	  <para>
	    It all depends on your level of commitment.  Someone with much Bugzilla
	    experience can get you up and running in less than a day, and
	    your Bugzilla install can run untended for years.  If your
	    Bugzilla strategy is critical to your business workflow, hire somebody
	    with reasonable UNIX or Perl skills to handle your process management and
	    bug-tracking maintenance & customization.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Is there any licensing fee or other fees for using Bugzilla? Any
	    out-of-pocket cost other than the bodies needed as identified above?
	  </para>
	</question>
	<answer>
	  <para>
	    No.  MySQL asks, if you find their product valuable, that you purchase
	    a support contract from them that suits your needs.
	  </para>
	</answer>
      </qandaentry>
    </qandadiv>

    <qandadiv id="faq_install">
      <title>Bugzilla Installation</title>
      <qandaentry>
	<question>
	  <para>
	    How do I download and install Bugzilla?
	  </para>
	</question>
	<answer>
	  <para>
	    Check <ulink url="http://www.mozilla.org/projects/bugzilla/">
	    http://www.mozilla.org/projects/bugzilla/</ulink> for details.
	    Once you download it, untar it, read the README and 
	    the Bugzilla Guide.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    How do I install Bugzilla on Windows NT?
	  </para>
	</question>
	<answer>
	  <para>
	    Installation on Windows NT has its own section in
	    "The Bugzilla Guide".
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Is there an easy way to change the Bugzilla cookie name?
	  </para>
	</question>
	<answer>
	  <para>
	    At present, no.
	  </para>
	</answer>
      </qandaentry>

    </qandadiv>

    <qandadiv id="faq_security">
      <title>Bugzilla Security</title>

      <qandaentry>
	<question>
	  <para>
	    How do I completely disable MySQL security if it's giving me problems
	    (I've followed the instructions in the README!)?
	  </para>
	</question>
	<answer>
	  <para>
	    Run mysql like this: "mysqld --skip-grant-tables".  Please remember <emphasis>this
	    makes mysql as secure as taping a $100 to the floor of a football stadium
	    bathroom for safekeeping.</emphasis>  Please read the Security section of the
	    Administration chapter of "The Bugzilla Guide" before proceeding.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Are there any security problems with Bugzilla?
	  </para>
	</question>
	<answer>
	  <para>
	    The Bugzilla code has not undergone a complete security audit.
	    It is recommended that you closely examine permissions on your Bugzilla
	    installation, and follow the recommended security guidelines found
	    in the README and in The Bugzilla Guide.
	  </para>
	</answer>
      </qandaentry>


      <qandaentry>
	<question>
	  <para>
	    I've implemented the security fixes mentioned in Chris Yeh's security
	    advisory of 5/10/2000 advising not to run MySQL as root, and am running into
	    problems with MySQL no longer working correctly.
	  </para>
	</question>
	<answer>
	  <para>
	    This is a common problem, related to running out of file descriptors.
	    Simply add "ulimit -n unlimited" to the script which starts
	    mysqld.
	  </para>
	</answer>
      </qandaentry>
    </qandadiv>

    <qandadiv id="faq_email">
      <title>Bugzilla Email</title>

      <qandaentry>
	<question>
	  <para>
	    I have a user who doesn't want to receive any more email from Bugzilla.
	    How do I stop it entirely for this user?
	  </para>
	</question>
	<answer>
	  <para>
	    With the email changes to 2.12, the user should be able to set
	    this in user email preferences.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    I'm evaluating/testing Bugzilla, and don't want it to send email to
	    anyone but me. How do I do it?
	  </para>
	</question>
	<answer>
	  <para>
	    Edit the param for the mail text. Replace "To:" with "X-Real-To:",
	    replace "Cc:" with "X-Real-CC:", and add a "To: (myemailaddress)".
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    I want whineatnews.pl to whine at something more, or other than, only new
	    bugs. How do I do it?
	  </para>
	</question>
	<answer>
	  <para>
	    Try Klaas Freitag's excellent patch for "whineatassigned" functionality.
	    You can find it at<ulink url=" http://bugzilla.mozilla.org/show_bug.cgi?id=6679">
	      http://bugzilla.mozilla.org/show_bug.cgi?id=6679</ulink>. This
	    patch is against an older version of Bugzilla, so you must apply
	    the diffs manually.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    I don't like/want to use Procmail to hand mail off to bug_email.pl.
	    What alternatives do I have?
	  </para>
	</question>
	<answer>
	  <para>
	    You can call bug_email.pl directly from your aliases file, with
	    an entry like this:
	    <blockquote>
	      <para>
		bugzilla-daemon: "|/usr/local/bin/bugzilla/contrib/bug_email.pl"
	      </para>
	    </blockquote>
	    However, this is fairly nasty and subject to problems; you also
	    need to set up your smrsh (sendmail restricted shell) to allow
	    it.  In a pinch, though, it can work.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    How do I set up the email interface to submit/change bugs via email?
	  </para>
	</question>
	<answer>
	  <para>
	    You can find an updated README.mailif file in the contrib/ directory
	    of your Bugzilla distribution that walks you through the setup.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Email takes FOREVER to reach me from bugzilla -- it's extremely slow.
	    What gives?
	  </para>
	</question>
	<answer>
	  <para>
	    If you are using an alternate Mail Transport Agent (MTA other than
	    sendmail), make sure the options given in the "processmail" script for all
	    instances of "sendmail" are correct for your MTA. If you are using Sendmail,
	    you may wish to delete the "-ODeliveryMode=deferred" option in the
	    "processmail" script for every invocation of "sendmail". (Be sure and leave
	    the "-t" option, though!)
	  </para>
	  <para>
	    A better alternative is to change the "-O" option to
	    "-ODeliveryMode=background".  This prevents Sendmail from hanging your
	    Bugzilla Perl processes if the domain to which it must send mail
	    is unavailable.
	  </para>
	  <para>
	    This is now a configurable parameter called "sendmailnow", available
	    from editparams.cgi.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	     How come email never reaches me from bugzilla changes?
	  </para>
	</question>
	<answer>
	  <para>
	    Double-check that you have not turned off email in your user preferences.
	    Confirm that Bugzilla is able to send email by visiting the "Log In"
	    link of your Bugzilla installation and clicking the "Email me a password"
	    button after entering your email address.
	  </para>
	  <para>
	    If you never receive mail from Bugzilla, chances you do not have
	    sendmail in "/usr/lib/sendmail".  Ensure sendmail lives in, or is symlinked
	    to, "/usr/lib/sendmail".
	  </para>
	</answer>
      </qandaentry>
    </qandadiv>

    <qandadiv id="faq_db">
      <title>Bugzilla Database</title>

      <qandaentry>
	<question>
	  <para>
	    I've heard Bugzilla can be used with Oracle?
	  </para>
	</question>
	<answer>
	  <para>
	    Red Hat Bugzilla, mentioned above, works with Oracle.  The current version
	    from Mozilla.org does not have this capability.  Unfortunately, though
	    you will sacrifice a lot of the really great features available in
	    Bugzilla 2.10 and 2.12 if you go with the 2.8-based Redhat version.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Bugs are missing from queries, but exist in the database (and I can pull
	    them up by specifying the bug ID). What's wrong?
	  </para>
	</question>
	<answer>
	  <para>
	     You've almost certainly enabled the "shadow database", but for some
	    reason it hasn't been updated for all your bugs. This is the database
	    against which queries are run, so that really complex or slow queries won't
	    lock up portions of the database for other users. You can turn off the
	    shadow database in editparams.cgi. If you wish to continue using the shadow
	    database, then as your "bugs" user run "./syncshadowdb -syncall" from the
	    command line in the bugzilla installation directory to recreate your shadow
	    database. After it finishes, be sure to check the params and make sure that
	    "queryagainstshadowdb" is still turned on. The syncshadowdb program turns it
	    off if it was on, and is supposed to turn it back on when completed; that
	    way, if it crashes in the middle of recreating the database, it will stay
	    off forever until someone turns it back on by hand. Apparently, it doesn't
	    always do that yet.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    I think my database might be corrupted, or contain invalid entries. What
	    do I do?
	  </para>
	</question>
	<answer>
	  <para>
	    Run the "sanity check" utility (./sanitycheck.cgi in the bugzilla_home
	    directory) to see! If it all comes back, you're OK.  If it doesn't come back
	    OK (i.e. any red letters), there are certain things Bugzilla can recover
	    from and certain things it can't.  If it can't auto-recover, I hope you're
	    familiar with mysqladmin commands or have installed another way to manage
	    your database...
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    I want to manually edit some entries in my database. How?
	  </para>
	</question>
	<answer>
	  <para>
	     There is no facility in Bugzilla itself to do this. It's also generally
	    not a smart thing to do if you don't know exactly what you're doing.
	    However, if you understand SQL you can use the mysqladmin utility to
	    manually insert, delete, and modify table information. Personally, I
	    use "phpMyAdmin". You have to compile a PHP module with MySQL
	    support to make it work, but it's very clean and easy to use.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    I try to add myself as a user, but Bugzilla always tells me my password is wrong.
	  </para>
	</question>
	<answer>
	  <para>
	    Certain version of MySQL (notably, 3.23.29 and 3.23.30) accidentally disabled
	    the "crypt()" function.  This prevented MySQL from storing encrypted passwords.
	    Upgrade to the "3.23 stable" version of MySQL and you should be good to go.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    I think I've set up MySQL permissions correctly, but bugzilla still can't
	    connect.
	  </para>
	</question>
	<answer>
	  <para>
	    Try running MySQL from its binary: "mysqld --skip-grant-tables". This
	    will allow you to completely rule out grant tables as the cause of your
	    frustration. However, I do not recommend you run it this way on a regular
	    basis, unless you really want your web site defaced and your machine
	    cracked.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    How do I synchronize bug information among multiple different Bugzilla
	    databases?
	  </para>
	</question>
	<answer>
	  <para>
	    Well, you can synchronize or you can move bugs.  Synchronization will
	    only work one way -- you can create a read-only copy of the database
	    at one site, and have it regularly updated at intervals from the main
	    database.
	  </para>
	  <para>
	    MySQL has some synchronization features builtin to the latest releases.
	    It would be great if someone looked into the possibilities there
	    and provided a report to the newsgroup on how to effectively
	    synchronize two Bugzilla installations.
	  </para>
	  <para>
	    If you simply need to transfer bugs from one Bugzilla to another,
	    checkout the "move.pl" script in the Bugzilla distribution.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Why do I get bizarre errors when trying to submit data, particularly problems
	    with "groupset"?
	  </para>
	</question>
	<answer>
	  <para>
	    If you're sure your MySQL parameters are correct, you might want turn
	    "strictvaluechecks" OFF in editparams.cgi.  If you have "usebugsentry" set
	    "On", you also cannot submit a bug as readable by more than one group with
	    "strictvaluechecks" ON.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    How come even after I delete bugs, the long descriptions show up?
	  </para>
	</question>
	<answer>
	  <para>
	    Delete everything from $BUZILLA_HOME/shadow.  Bugzilla creates shadow
	    files there, with each filename corresponding to a
	    bug number.  Also be sure to run syncshadowdb to make sure, if you are using
	    a shadow database, that the shadow database is current.
	  </para>
	</answer>
      </qandaentry>

    </qandadiv>

    <qandadiv id="faq_nt">
      <title>Bugzilla and Win32</title>

      <qandaentry>
	<question>
	  <para>
	    What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)?
	  </para>
	</question>
	<answer>
	  <para>
	    Remove Windows. Install Linux. Install Bugzilla.
	    The boss will never know the difference.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Is there a "Bundle::Bugzilla" equivalent for Win32?
	  </para>
	</question>
	<answer>
	  <para>
	    Not currently.  Bundle::Bugzilla enormously simplifies Bugzilla
	    installation on UNIX systems.  If someone can volunteer to
	    create a suitable PPM bundle for Win32, it would be appreciated.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    CGI's are failing with a "something.cgi is not a valid Windows NT
	    application" error. Why?
	  </para>
	</question>
	<answer>
	  <para>
	    Depending on what Web server you are using, you will have to configure
	    the Web server to treat *.cgi files as CGI scripts. In IIS, you do this by
	    adding *.cgi to the App Mappings with the &lt;path&gt;\perl.exe %s %s as the
	    executable.
	  </para>
	  <para>
	    Microsoft has some advice on this matter, as well:
	    <blockquote>
	      <para>
		"Set application mappings. In the ISM, map the extension for the script
		file(s) to the executable for the script interpreter. For example, you might
		map the extension .py to Python.exe, the executable for the Python script
		interpreter. Note For the ActiveState Perl script interpreter, the extension
		.pl is associated with PerlIS.dll by default. If you want to change the
		association of .pl to perl.exe, you need to change the application mapping.
		In the mapping, you must add two percent (%) characters to the end of the
		pathname for perl.exe, as shown in this example: c:\perl\bin\perl.exe %s %s"
	      </para>
	    </blockquote>
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Can I have some general instructions on how to make Bugzilla on Win32 work?
	  </para>
	</question>
	<answer>
	  <para>
	    The following couple entries are deprecated in favor of the Windows installation
	    instructions available in the "Administration" portion of "The Bugzilla Guide".
	    However, they are provided here for historical interest and insight.
	    <literallayout>
  1. #!C:/perl/bin/perl had to be added to every perl file.
  2. Converted to Net::SMTP to handle mail messages instead of
     /usr/bin/sendmail.
  3. The crypt function isn't available on Windows NT (at least none that I
     am aware), so I made encrypted passwords = plaintext passwords.
  4. The system call to diff had to be changed to the Cygwin diff.
  5. This was just to get a demo running under NT, it seems to be working
     good, and I have inserted almost 100 bugs from another bug tracking
     system. Since this work was done just to get an in-house demo, I am NOT
     planning on making a patch for submission to Bugzilla. If you would
     like a zip file, let me know.

Q: Hmm, couldn't figure it out from the general instructions above.  How
about step-by-step?
A: Sure! Here ya go!

  1. Install IIS 4.0 from the NT Option Pack #4.
  2. Download and install Active Perl.
  3. Install the Windows GNU tools from Cygwin. Make sure to add the bin
     directory to your system path. (Everyone should have these, whether
     they decide to use Bugzilla or not. :-) )
  4. Download relevant packages from ActiveState at
     http://www.activestate.com/packages/zips/. + DBD-Mysql.zip
  5. Extract each zip file with WinZip, and install each ppd file using the
     notation: ppm install &lt;module&gt;.ppd
  6. Install Mysql.  *Note: If you move the default install from c:\mysql,
     you must add the appropriate startup parameters to the NT service. (ex.
     -b e:\\programs\\mysql)
  7. Download any Mysql client. http://www.mysql.com/download_win.html
  8. Setup MySql. (These are the commands that I used.)

          I. Cleanup default database settings.
           C:\mysql\bin\mysql -u root mysql
           mysql> DELETE FROM user WHERE Host='localhost' AND User='';
           mysql> quit
          C:\mysql\bin\mysqladmin reload

          II. Set password for root.
           C:\mysql\bin\mysql -u root mysql
           mysql> UPDATE user SET Password=PASSWORD('new_password')
           WHERE user='root';
           mysql> FLUSH PRIVILEGES;
           mysql> quit
           C:\mysql\bin\mysqladmin -u root reload

          III. Create bugs user.
           C:\mysql\bin\mysql -u root -p
           mysql> insert into user (host,user,password)
          values('localhost','bugs','');
           mysql> quit
           C:\mysql\bin\mysqladmin -u root reload

          IV. Create the bugs database.
           C:\mysql\bin\mysql -u root -p
           mysql> create database bugs;

          V. Give the bugs user access to the bugs database.
           mysql> insert into db
          (host,db,user,select_priv,insert_priv,update_priv,delete_priv,create_priv,drop_priv)
          values('localhost','bugs','bugs','Y','Y','Y','Y','Y','N')
           mysql> quit
           C:\mysql\bin\mysqladmin -u root reload
  9. Run the table scripts to setup the bugs database.
 10. Change CGI.pm to use the following regular expression because of
     differing backslashes in NT versus UNIX.
        o $0 =~ m:[^\\]*$:;
 11. Had to make the crypt password = plain text password in the database.
     (Thanks to Andrew Lahser" &lt;andrew_lahser@merck.com&gt;" on this one.) The
     files that I changed were:
        o globals.pl
        o CGI.pl
        o alternately, you can try commenting all references to 'crypt'
          string and replace them with similar lines but without encrypt()
          or crypr() functions insida all files.
 12. Replaced sendmail with Windmail. Basically, you have to come up with a
     sendmail substitute for NT. Someone said that they used a Perl module
     (Net::SMTP), but I was trying to save time and do as little Perl coding
     as possible.
 13. Added "perl" to the beginning of all Perl system calls that use a perl
     script as an argument and renamed processmail to processmail.pl.
 14. In processmail.pl, I added binmode(HANDLE) before all read() calls. I'm
     not sure about this one, but the read() under NT wasn't counting the
     EOLs without the binary read."
	    </literallayout>
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    I'm having trouble with the perl modules for NT not being able to talk to
	    to the database.
	  </para>
	</question>
	<answer>
	  <para>
	    Your modules may be outdated or inaccurate. Try:
	    <orderedlist>
	      <listitem>
		<para>
		  Hitting http://www.activestate.com/ActivePerl
		</para>
	      </listitem>
	      <listitem>
		<para>
		  Download ActivePerl
		</para>
	      </listitem>
	      <listitem>
		<para>
		  Go to your prompt
		</para>
	      </listitem>
	      <listitem>
		<para>
		  Type 'ppm'
		</para>
	      </listitem>
	      <listitem>
		<para>
		  <prompt>PPM></prompt> <command>install DBI DBD-mysql GD</command>
		</para>
	      </listitem>
	    </orderedlist>
	    I reckon TimeDate and Data::Dumper come with the activeperl. You can check
	    the ActiveState site for packages for installation through PPM.
	    <ulink url=" http://www.activestate.com/Packages/">
	      http://www.activestate.com/Packages/</ulink>
	  </para>
	</answer>
      </qandaentry>

    </qandadiv>

    <qandadiv id="faq_use">
      <title>Bugzilla Usage</title>

      <qandaentry>
	<question>
	  <para>
	    The query page is very confusing.  Isn't there a simpler way to query?
	  </para>
	</question>
	<answer>
	  <para>
	    We are developing in that direction.  You can follow progress on this
	    at <ulink url="http://bugzilla.mozilla.org/show_bug.cgi?id=16775">
	      http://bugzilla.mozilla.org/show_bug.cgi?id=16775</ulink>.  Some functionality
	    is available in Bugzilla 2.12, and is available as "quicksearch.html"
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    I'm confused by the behavior of the "accept" button in the Show Bug form.
	    Why doesn't it assign the bug to me when I accept it?
	  </para>
	</question>
	<answer>
	  <para>
	    The current behavior is acceptable to bugzilla.mozilla.org and most
	    users.  I personally don't like it.  You have your choice of patches
	    to change this behavior, however.
	    <simplelist>
	      <member><ulink url="http://bugzilla.mozilla.org/showattachment.cgi?attach_id=8029">
		Add a "and accept bug" radio button</ulink></member>
	      <member><ulink url="http://bugzilla.mozilla.org/showattachment.cgi?attach_id=8153">
		"Accept" button automatically assigns to you</ulink></member>
	    </simplelist>
	    Note that these patches are somewhat dated.  You will need to do the find
	    and replace manually to apply them.  They are very small, though.  It is easy.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    I can't upload anything into the database via the "Create Attachment"
	    link.  What am I doing wrong?
	  </para>
	</question>
	<answer>
	  <para>
	    The most likely cause is a very old browser or a browser that is
	    incompatible with file upload via POST.  Download the latest Netscape,
	    Microsoft, or Mozilla browser to handle uploads correctly.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    Email submissions to Bugzilla that have attachments end up asking me to
	    save it as a "cgi" file.
	  </para>
	</question>
	<answer>
	  <para>
	    Yup.  Just rename it once you download it, or save it under a different
	    filename.  This will not be fixed anytime too soon, because it would
	    cripple some other functionality.
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    How do I change a keyword in Bugzilla, once some bugs are using it?
	  </para>
	</question>
	<answer>
	  <para>
	    In the Bugzilla administrator UI, edit the keyword and it will let you
	    replace the old keyword name with a new one.  This will cause a problem
	    with the keyword cache.  Run sanitycheck.cgi to fix it.
	  </para>
	</answer>
      </qandaentry>

    </qandadiv>

    <qandadiv id="faq_hacking">
      <title>Bugzilla Hacking</title>

      <qandaentry>
	<question>
	  <para>
	    What bugs are in Bugzilla right now?
	  </para>
	</question>
	<answer>
	  <para>
	    Try <ulink url="http://bugzilla.mozilla.org/buglist.cgi?bug_status=NEW&amp;bug_status=ASSIGNED&amp;bug_status=REOPENED&amp;product=Webtools&amp;component=Bugzilla">
	    this link</ulink> to view current bugs or requests for
	    enhancement for Bugzilla.
	  </para>
	  <para>
	    You can view bugs marked for 2.14 release
	    <ulink url="http://bugzilla.mozilla.org/buglist.cgi?product=Webtools&amp;component=Bugzilla&amp;target_milestone=Bugzilla+2.14">here</ulink>.
	    This list includes bugs for the 2.14 release that have already
	    been fixed and checked into CVS.  Please consult the
	    <ulink url="http://www.mozilla.org/projects/bugzilla/">
	      Bugzilla Project Page</ulink> for details on how to
	    check current sources out of CVS so you can have these
	    bug fixes early!
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    How can I change the default priority to a null value?  For instance, have the default
	    priority be "---" instead of "P2"?
	  </para>
	</question>
	<answer>
	  <para>
	    This is well-documented here: <ulink url="http://bugzilla.mozilla.org/show_bug.cgi?id=49862">
	    http://bugzilla.mozilla.org/show_bug.cgi?id=49862</ulink>.  Ultimately, it's as easy
	    as adding the "---" priority field to your localconfig file in the appropriate area,
	    re-running checksetup.pl, and then changing the default priority in your browser using
	    "editparams.cgi".  Hmm, now that I think about it, that is kind of a klunky way to handle
	    it, but for now it's what we have!  Although the bug has been closed "resolved wontfix",
	    there may be a better way to handle this...
	  </para>
	</answer>
      </qandaentry>

      <qandaentry>
	<question>
	  <para>
	    What's the best way to submit patches?  What guidelines should I follow?
	  </para>
	</question>
	<answer>
	  <blockquote>
	    <orderedlist>
	      <listitem>
		<para>
		  Enter a bug into bugzilla.mozilla.org for the "Webtools" product,
		  "Bugzilla" component.
		</para>
	      </listitem>
	      <listitem>
		<para>
		  Upload your patch as a unified DIFF (having used "diff -u" against
		  the <emphasis>current sources</emphasis> checked out of CVS),
		  or new source file by clicking
		  "Create a new attachment" link on the bug page you've just created, and
		  include any descriptions of database changes you may make, into the bug
		  ID you submitted in step #1.  Be sure and click the "Patch" radio
		  button to indicate the text you are sending is a patch!
		</para>
	      </listitem>
	      <listitem>
		<para>
		  Announce your patch and the associated URL
		  (http://bugzilla.mozilla.org/show_bug.cgi?id=XXXX) for discussion in
		  the newsgroup (netscape.public.mozilla.webtools).  You'll get a really
		  good, fairly immediate reaction to the implications of your patch,
		  which will also give us an idea how well-received the change would
		  be.
		</para>
	      </listitem>
	      <listitem>
		<para>
		  If it passes muster with minimal modification, the person to whom
		  the bug is assigned in Bugzilla is responsible for seeing the patch
		  is checked into CVS.
		</para>
	      </listitem>
	      <listitem>
		<para>
		  Bask in the glory of the fact that you helped write the most successful
		  open-source bug-tracking software on the planet :)
		</para>
	      </listitem>
	    </orderedlist>
	  </blockquote>
	</answer>
      </qandaentry>


    </qandadiv>

  </qandaset>

</APPENDIX>


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