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<chapter id="introduction">
<title>Introduction</title>
<section id="what-is-bugzilla">
<title>What is Bugzilla?</title>
<para>
Bugzilla is a bug- or issue-tracking system. Bug-tracking
systems allow individual or groups of developers effectively to keep track
of outstanding problems with their products.
</para>
<para><emphasis>Do we need more here?</emphasis></para>
</section>
<section id="why-tracking">
<title>Why use a bug-tracking system?</title>
<para>Those who do not use a bug-tracking system tend to rely on
shared lists, email, spreadsheets and/or Post-It notes to monitor the
status of defects. This procedure
is usually error-prone and tends to cause those bugs judged least
significant by developers to be dropped or ignored.</para>
<para>Integrated defect-tracking systems make sure that nothing gets
swept under the carpet; they provide a method of creating, storing,
arranging and processing defect reports and enhancement requests.</para>
</section>
<section id="why-bugzilla">
<title>Why use Bugzilla?</title>
<para>Bugzilla is the leading open-source/free software bug tracking
system. It boasts many advanced features, including:
<itemizedlist>
<listitem>
<para>Powerful searching</para>
</listitem>
<listitem>
<para>User-configurable email notifications of bug changes</para>
</listitem>
<listitem>
<para>Full change history</para>
</listitem>
<listitem>
<para>Inter-bug dependency tracking and graphing</para>
</listitem>
<listitem>
<para>Excellent attachment management</para>
</listitem>
<listitem>
<para>Integrated, product-based, granular security schema</para>
</listitem>
<listitem>
<para>Fully security-audited, and runs under Perl's taint mode</para>
</listitem>
<listitem>
<para>A robust, stable RDBMS back-end</para>
</listitem>
<listitem>
<para>Completely customizable and/or localizable web user
interface</para>
</listitem>
<listitem>
<para>Additional XML, email and console interfaces</para>
</listitem>
<listitem>
<para>Extensive configurability</para>
</listitem>
<listitem>
<para>Smooth upgrade pathway between versions</para>
</listitem>
</itemizedlist>
</para>
<para>Bugzilla is very adaptable to various situations. Known uses
currently include IT support queues, Systems Administration deployment
management, chip design and development problem tracking (both
pre-and-post fabrication), and software and hardware bug tracking for
luminaries such as Redhat, NASA, Linux-Mandrake, and VA Systems.
Combined with systems such as
<ulink url="http://www.cvshome.org">CVS</ulink>,
<ulink url="http://www.mozilla.org/bonsai.html">Bonsai</ulink>, or
<ulink url="http://www.perforce.com">Perforce SCM</ulink>, Bugzilla
provides a powerful, easy-to-use configuration management solution.</para>
</section>
</chapter>
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