Better Issue report writeup

Documentation: contributing to CodeIgniter...
Added a reminder about issues vs support, and some tips for a good issue report.
This was suggested by a user on the forum, and seems like a good idea.
Signed-off-by:James L Parry <jim_parry@bcit.ca>

1 files changed, 36 insertions, 0 deletions

diff --git a/user_guide_src/source/contributing/index.rst b/user_guide_src/source/contributing/index.rst
index 7359e09aa..c784a59e5 100644
--- a/user_guide_src/source/contributing/index.rst
+++ b/user_guide_src/source/contributing/index.rst
@@ -20,6 +20,42 @@ Reporting issues is helpful but an even better approach is to send a Pull
 Request, which is done by "Forking" the main repository and committing to your
 own copy. This will require you to use the version control system called Git.
 
+*******
+Support
+*******
+
+Note that GitHub is not for general support questions!
+
+If you are having trouble using a feature of CodeIgniter, ask for help on the forum.
+
+If you are wondering if you are using 
+something correctly or if you have found a bug, ask on the forum first.
+
+***************************
+Tips for a Good Issue Report
+***************************
+
+Use a descriptive subject line (eg parser library chokes on commas) rather than a vague one (eg. your code broke).
+
+Address a single issue in a report.
+
+Identify the CodeIgniter version (eg 3.0-develop) and the component if you know it (eg. parser library)
+
+Explain what you expected to happen, and what did happen.
+Include error messages and stacktrace, if any.
+
+Include short code segments if they help to explain.
+Use a pastebin or dropbox facility to include longer segments of code or screenshots - do not include them in the issue report itself.
+This means setting a reasonable expiry for those, until the issue is resolved or closed.
+
+If you know how to fix the issue, you can do so in your own fork & branch, and submit a pull request.
+The issue report information above should be part of that.
+
+If your issue report can describe the steps to reproduce the problem, that is great.
+If you can include a unit test that reproduces the problem, that is even better, as it gives whoever is fixing
+it a clearer target!
+
+
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 Guidelines
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