Bug 191034, step 1 - Refactoring the installation chapter to provide sections for OS Specific notes and configuration help on multiple web servers. Also added some terms to the glossary.

6 files changed, 960 insertions, 1616 deletions

diff --git a/docs/sgml/administration.sgml b/docs/sgml/administration.sgml
index 05d693aff..3cd55a616 100644
--- a/docs/sgml/administration.sgml
+++ b/docs/sgml/administration.sgml
@@ -904,72 +904,12 @@
         is provided for those that want to know exactly what is created.
         </para>
 
-        <para>Note the instructions which follow are Apache-specific. If you
+        <para>FIX ME BEFORE RELEASE!!!!!
+        Note the instructions which follow are Apache-specific. If you
         use IIS, Netscape, or other non-Apache web servers, please consult
         your system documentation for how to secure these files from being
         transmitted to curious users.</para>
 
-        <para><filename>$BUGZILLA_HOME/.htaccess</filename>
-        <programlisting><![CDATA[
-# don't allow people to retrieve non-cgi executable files or our private data
-<FilesMatch ^(.*\.pl|.*localconfig.*|processmail|runtests.sh)$>
-  deny from all
-</FilesMatch>
-<FilesMatch ^(localconfig.js|localconfig.rdf)$>
-  allow from all
-</FilesMatch>
-        ]]></programlisting> 
-        </para>
-
-        <para><filename>$BUGZILLA_HOME/data/.htaccess</filename> 
-        <programlisting><![CDATA[
-# nothing in this directory is retrievable unless overriden by an .htaccess
-# in a subdirectory; the only exception is duplicates.rdf, which is used by
-# duplicates.xul and must be loadable over the web
-deny from all
-<Files duplicates.rdf>
-  allow from all
-</Files>
-        ]]></programlisting>
-        </para>
-
-        <para><filename>$BUGZILLA_HOME/data/webdot</filename>
-        <programlisting><![CDATA[
-# Restrict access to .dot files to the public webdot server at research.att.com 
-# if research.att.com ever changed their IP, or if you use a different
-# webdot server, you'll need to edit this
-<FilesMatch ^[0-9]+\.dot$>
-  Allow from 192.20.225.10
-  Deny from all
-</FilesMatch>
-
-# Allow access by a local copy of 'dot' to .png, .gif, .jpg, and
-# .map files
-<FilesMatch ^[0-9]+\.(png|gif|jpg|map)$>
-  Allow from all
-</FilesMatch>
-
-# And no directory listings, either.
-Deny from all
-        ]]></programlisting>
-        </para>
-
-        <para><filename>$BUGZILLA_HOME/Bugzilla/.htaccess</filename>
-        <programlisting>
-# nothing in this directory is retrievable unless overriden by an .htaccess
-# in a subdirectory
-deny from all
-         </programlisting>
-         </para>
-
-        <para><filename>$BUGZILLA_HOME/template/.htaccess</filename>
-        <programlisting>
-# nothing in this directory is retrievable unless overriden by an .htaccess
-# in a subdirectory
-deny from all
-         </programlisting>
-         </para>
-
       </listitem>
     </orderedlist>
     </para>
diff --git a/docs/sgml/glossary.sgml b/docs/sgml/glossary.sgml
index cc5d4fb69..fb55363e6 100644
--- a/docs/sgml/glossary.sgml
+++ b/docs/sgml/glossary.sgml
@@ -24,23 +24,66 @@
   <glossdiv id="gloss-a">
     <title>A</title>
 
-    <glossentry>
+    <glossentry id="gloss-apache">
       <glossterm>Apache</glossterm>
 
       <glossdef>
         <para>In this context, Apache is the web server most commonly used
-        for serving up 
-        <glossterm>Bugzilla</glossterm>
-
+        for serving up Bugzilla 
         pages. Contrary to popular belief, the apache web server has nothing
         to do with the ancient and noble Native American tribe, but instead
         derived its name from the fact that it was 
         <quote>a patchy</quote>
-
         version of the original 
         <acronym>NCSA</acronym>
-
         world-wide-web server.</para>
+
+        <variablelist>
+          <title>Useful Directives when configuring Bugzilla</title>
+
+          <varlistentry>
+            <term><computeroutput><ulink url="http://httpd.apache.org/docs-2.0/mod/core.html#addhandler">AddHandler</ulink></computeroutput></term>
+            <listitem>
+              <para>Tell Apache that it's OK to run CGI scripts.</para>
+            </listitem>
+          </varlistentry>
+          <varlistentry>
+            <term><computeroutput><ulink url="http://httpd.apache.org/docs-2.0/mod/core.html#allowoverride">AllowOverride</ulink></computeroutput></term>
+            <term><computeroutput><ulink url="http://httpd.apache.org/docs-2.0/mod/core.html#options">Options</ulink></computeroutput></term>
+            <listitem>
+              <para>These directives are used to tell Apache many things about
+              the directory they apply to. For Bugzilla's purposes, we need
+              them to allow script execution and <filename>.htaccess</filename>
+              overrides.
+              </para>
+            </listitem>
+          </varlistentry>
+          <varlistentry>
+            <term><computeroutput><ulink url="http://httpd.apache.org/docs-2.0/mod/mod_dir.html#directoryindex">DirectoryIndex</ulink></computeroutput></term>
+            <listitem>
+              <para>Used to tell Apache what files are indexes. If you can
+              not add <filename>index.cgi</filename> to the list of valid files,
+              you'll need to set <computeroutput>$index_html</computeroutput> to
+              1 in <filename>localconfig</filename> so
+              <command>./checksetup.pl</command> will create an
+              <filename>index.html</filename> that redirects to
+              <filename>index.cgi</filename>.
+              </para>
+            </listitem>
+          </varlistentry>
+          <varlistentry>
+            <term><computeroutput><ulink url="http://httpd.apache.org/docs-2.0/mod/core.html#scriptinterpretersource">ScriptInterpreterSource</ulink></computeroutput></term>
+            <listitem>
+              <para>Used when running Apache on windows so the shebang line
+              doesn't have to be changed in every Bugzilla script.
+              </para>
+            </listitem>
+          </varlistentry>
+        </variablelist>
+
+        <para>For more information about how to configure Apache for Bugzilla,
+        see <xref linkend="http-apache"/>.
+        </para>
       </glossdef>
     </glossentry>
   </glossdiv>
@@ -89,6 +132,17 @@
     <title>
     </title>
 
+    <glossentry id="gloss-cgi">
+      <glossterm>Common Gateway Interface</glossterm>
+      <acronym>CGI</acronym>
+      <glossdef>
+        <para><acronym>CGI</acronym> is an acronym for Common Gateway Interface. This is
+        a standard for interfacing an external application with a web server. Bugzilla
+        is an example of a <acronym>CGI</acronym> application.
+        </para>
+      </glossdef>
+    </glossentry>
+
     <glossentry id="gloss-component">
       <glossterm>Component</glossterm>
 
@@ -138,10 +192,9 @@
   </glossdiv>
 
   <glossdiv id="gloss-g">
-    <title>
-    </title>
+    <title>G</title>
 
-    <glossentry>
+    <glossentry id="gloss-groups">
       <glossterm>Groups</glossterm>
 
       <glossdef>
@@ -159,6 +212,18 @@
     </glossentry>
   </glossdiv>
 
+  <glossdiv id="gloss-j">
+    <title>J</title>
+
+    <glossentry id="gloss-javascript">
+      <glossterm>JavaScript</glossterm>
+      <glossdef>
+        <para>JavaScript is cool, we should talk about it.
+        </para>
+      </glossdef>
+    </glossentry>
+  </glossdiv>
+
   <glossdiv id="gloss-m">
     <title>M</title>
 
@@ -291,6 +356,18 @@
         fixed, or an enhancement will be implemented.</para>
       </glossdef>
     </glossentry>
+
+    <glossentry id="gloss-tcl">
+      <glossterm>Tool Command Language</glossterm>
+      <acronym>TCL</acronym>
+      <glossdef>
+        <para>TCL is an open source scripting language available for Windows,
+        Macintosh, and Unix based systems. Bugzilla 1.0 was written in TCL but
+        never released. The first release of Bugzilla was 2.0, which was when
+        it was ported to perl.
+        </para>
+      </glossdef>
+    </glossentry>
   </glossdiv>
 
   <glossdiv id="gloss-z">
diff --git a/docs/sgml/installation.sgml b/docs/sgml/installation.sgml
index 145f39c89..0770ae4af 100644
--- a/docs/sgml/installation.sgml
+++ b/docs/sgml/installation.sgml
@@ -5,20 +5,20 @@
   <section id="stepbystep" xreflabel="Bugzilla Installation Step-by-step">
     <title>Step-by-step Install</title>
 
-    <section>
+    <section id="intstall-into">
       <title>Introduction</title>
 
       <para>Bugzilla has been successfully installed under Solaris, Linux,
       and Win32. Win32 is not yet officially supported, but many people
       have got it working fine.
-      Please see the 
-      <xref linkend="win32" />
+      Please see  
+      <xref linkend="os-win32" />
       for further advice on getting Bugzilla to work on Microsoft
       Windows.</para>
 
     </section>
 
-    <section>
+    <section id="install-package-list">
       <title>Package List</title>
 
       <note>
@@ -483,7 +483,7 @@
 
       <para>The GD library was written by Thomas Boutell a long while ago to
       programatically generate images in C. Since then it's become the
-      defacto standard for programatic image construction. The Perl bindings
+      defacto standard for programmatic image construction. The Perl bindings
       to it found in the GD library are used on millions of web pages to
       generate graphs on the fly. That's what Bugzilla will be using it for
       so you must install it if you want any of the graphing to work.</para>
@@ -523,65 +523,22 @@
     
   </section>
   
-    <section>
+    <section id="sbs-http">
       <title>HTTP Server</title>
 
-      <para>You have a freedom of choice here - Apache, Netscape or any other
-      server on UNIX would do. You can run the web server on a
-      different machine than MySQL, but need to adjust the MySQL 
-      <quote>bugs</quote>
-      user permissions accordingly. 
+      <para>You have freedom of choice here, pretty much any web server that
+      is capable of running <glossterm linkend="gloss-cgi">CGI</glossterm>
+      scripts will work. <xref linkend="http"/> has more information about
+      configuring web servers to work with Bugzilla.
+      </para>
+
       <note>
         <para>We strongly recommend Apache as the web server to use. The
         Bugzilla Guide installation instructions, in general, assume you are
         using Apache. If you have got Bugzilla working using another webserver,
         please share your experiences with us.</para>
       </note>
-      </para>
-
-      <para>You'll want to make sure that your web server will <emphasis>run</emphasis>
-      any file
-      with the .cgi extension as a CGI program and not simply display the source
-      code. If you're
-      using Apache that means uncommenting the following line in the httpd.conf
-      file: 
-      <programlisting>
-AddHandler cgi-script .cgi
-      </programlisting>
-      </para>
-
-      <para>With Apache you'll also want to make sure that within the
-      httpd.conf file these lines: 
-      <programlisting><![CDATA[
-Options +ExecCGI 
-AllowOverride Limit
-]]></programlisting>
-
-      are in the stanza that covers the directories into which you intend to
-      put the bugzilla .html and .cgi files.
 
-        <note>
-          <para>AllowOverride Limit allows the use of a Deny statement in the
-          .htaccess file generated by checksetup.pl</para>
-
-          <para>Users of older versions of Apache may find the above lines 
-          in the srm.conf and access.conf files, respectively.</para>
-        </note>
-      </para>
-      
-      <warning>
-        <para>There are important files and directories that should not be a
-        served by the HTTP server - most files in the 
-        <quote>data</quote>
-        directory and the 
-        <quote>localconfig</quote>
-        file. You should configure your HTTP server to not serve 
-        these files. Failure to do so will expose critical passwords and
-        other data. Please see 
-        <xref linkend="htaccess" />
-        for details on how to do this for Apache; the checksetup.pl
-        script should create appropriate .htaccess files for you.</para>
-      </warning>
     </section>
 
     <section>
@@ -598,7 +555,7 @@ AllowOverride Limit
 
       <tip>
         <para>If you symlink the bugzilla directory into your Apache's HTML
-        heirarchy, you may receive 
+        hierarchy, you may receive 
         <errorname>Forbidden</errorname>
         errors unless you add the 
         <quote>FollowSymLinks</quote>
@@ -829,7 +786,7 @@ perl -pi -e 's@#\!/usr/bonsaitools/bin/perl@#\!/usr/bin/perl@' *cgi *pl Bug.pm p
       </simplelist>
       </para>
 
-      <para>This means anyone from anywhere on the internet can not only drop
+      <para>This means anyone from anywhere on the Internet can not only drop
       the database with one SQL command, and they can write as root to the
       system.</para>
 
@@ -1005,7 +962,7 @@ perl -pi -e 's@#\!/usr/bonsaitools/bin/perl@#\!/usr/bin/perl@' *cgi *pl Bug.pm p
       Alternatively, you could set up a webdot server, or use the AT&amp;T 
       public webdot server (the
       default for the webdotbase param). Note that AT&amp;T's server won't work
-      if Bugzilla is only accessible using HTTPS.
+      if Bugzilla is only accessible using HARTS.
       </para>
    </section>
 
@@ -1335,762 +1292,460 @@ bash# perl -pi -e "s/Content-Type\: text\/html/Content-Type\: text\/html\; chars
     </section>
   </section>
 
-  <section id="win32" xreflabel="Win32 Installation Notes">
-    <title>Win32 Installation Notes</title>
-
-    <para>This section covers installation on Microsoft Windows. 
-    Bugzilla has been made to work on Win32 platforms, but the Bugzilla team
-    wish to emphasise that The easiest way to install Bugzilla on
-    Intel-archiecture machines
-    is to install some variant of GNU/Linux, then follow the UNIX
-    installation instructions in this Guide. If you have any influence in the
-    platform choice for running this system, please choose GNU/Linux instead
-    of Microsoft Windows.</para>
-
-    <warning>
-      <para>After that warning, here's the situation for 2.16
-      and Windows. It doesn't work at all out of the box. 
-      You are almost certainly better off getting
-      the 2.17 version from CVS (after consultation with the Bugzilla Team to
-      make sure you are pulling on a stable day) because we'll be doing a load
-      of work to make the Win32 experience more pleasant than it is now.
-      </para>
-    </warning>
-
-    <para>
-    If you still want to try this, to have any hope of getting it to work,
-    you'll need to apply the 
-    <ulink url="">mail patch</ulink> from 
-    <ulink url="http://bugzilla.mozilla.org/show_bug.cgi?id=124174">bug 124174</ulink>.
-    After that, you'll need to read the (outdated) installation 
-    instructions below, some (probably a lot better) <ulink url="http://bugzilla.mozilla.org/attachment.cgi?id=84430&amp;action=view">more
-     recent ones</ulink> kindly provided by Toms Baugis and Jean-Sebastien 
-     Guay, and also check the 
-     <ulink url="http://www.bugzilla.org/releases/2.16/docs/win32.html">Bugzilla 2.16 Win32 update page
-     </ulink>. If we get time,
-     we'll write some better installation instructions for 2.16 and put
-     them up there. But no promises.
+  <section id="os-specific">
+    <title>OS Specific Installation Notes</title>
+
+    <para>Many aspects of the Bugzilla installation can be affected by the
+    the operating system you choose to install it on. Sometimes it can be made
+    easier and others more difficult. This section will attempt to help you
+    understand both the difficulties of running on specific operating systems
+    and the utilities available to make it easier.
     </para>
-    
-    <section id="wininstall" xreflabel="Win32 Installation: Step-by-step">
-      <title>Win32 Installation: Step-by-step</title>
 
-      <note>
-        <para>You should be familiar with, and cross-reference, the rest of
-        the 
-        <xref linkend="installation" />
+    <para>If you have anything to add or notes for an operating system not
+    covered, please file a bug in &bzg-bugs;. 
+    </para>
 
-        section while performing your Win32 installation.</para>
+    <section id="os-win32">
+      <title>Microsoft Windows</title>
 
-        <para>Making Bugzilla work on Microsoft Windows is no picnic. Support
-        for Win32 has improved dramatically in the last few releases, but, if
-        you choose to proceed, you should be a 
-        <emphasis>very</emphasis>
+      <para>Making Bugzilla work on windows is still a very painful processes.
+      The Bugzilla Team is working to make it easier, but that goal is not
+      considered a top priority. If you wish to run Bugzilla, we still
+      recommend doing so on a Unix based system such as GNU/Linux. As of this
+      writing, all members of the Bugzilla team and all known large installations
+      run on Unix based systems.
+      </para>
 
-        skilled Windows Systems Administrator with strong troubleshooting
-        abilities, a high tolerance for pain, and moderate perl skills.
-        Bugzilla on NT requires hacking source code and implementing some
-        advanced utilities. What follows is the recommended installation
-        procedure for Win32; additional suggestions are provided in 
-        <xref linkend="faq" />
+     <para>If after hearing all that, you have enough pain tolerance to attempt
+     installing Bugzilla on Win32, here are some pointers.
+     <![%bz-devel;[
+       Because this is a development version of the guide, these instructions
+       are subject to change without notice.  In fact, the Bugzilla Team hopes
+       they do as we would like to have Bugzilla resonabally close to "out of
+       the box" compatibility by the 2.18 release.
+      ]]>
+      </para>
 
-        .</para>
-      </note>
+      <section id="win32-perl">
+        <title>Win32 Perl</title>
 
-      <procedure>
-        <step>
-          <para>Install 
-          <ulink url="http://www.apache.org/">Apache Web Server</ulink>
+        <para>Perl for Windows can be obtained from <ulink
+        url="http://www.activestate.com/">ActiveState</ulink>. You should be
+        able to find a compiled binary at <ulink
+        url="http://aspn.activestate.com/ASPN/Downloads/ActivePerl/">http://aspn.activestate.com/ASPN/Downloads/ActivePerl/</ulink>.
+        </para>
+      </section>
 
-          for Windows, and copy the Bugzilla files somewhere Apache can serve
-          them. Please follow all the instructions referenced in 
-          <xref linkend="installation" />
+      <section id="win32-perl-modules">
+        <title>Perl Modules on Win32</title>
 
-          regarding your Apache configuration, particularly instructions
-          regarding the 
-          <quote>AddHandler</quote>
+        <para>Bugzilla on Windows requires the same perl modules found in
+        <xref linkend="install-package-list"/>. The main difference is that
+        windows uses <command>ppm</command> instead of CPAN.
+        </para>
 
-          parameter and 
-          <quote>ExecCGI</quote>
+        <programlisting>
+C:\perl&gt; <command>ppm &lt;module name&gt;</command>
+        </programlisting>
 
-          .</para>
+        <note>
+          <para>The above syntax should work for all modules with the exception
+          of Template Toolkit. The <ulink
+          url="http://tt2.org/download.html#win32">Template Toolkit website</ulink>
+          suggests using the instructions on <ulink
+          url="http://openinteract.sourceforge.net/">OpenInteract's website</ulink>.
+          </para>
+        </note>
 
-          <note>
-            <para>You may also use Internet Information Server or Personal
-            Web Server for this purpose. However, setup is quite different.
-            If ActivePerl doesn't seem to handle your file associations
-            correctly (for .cgi and .pl files), please consult 
-            <xref linkend="faq" />
+        <note>
+          <para>A complete list of modules that can be installed using ppm can
+          be found at <ulink url="http://www.activestate.com/PPMPackages/5.6plus">http://www.activestate.com/PPMPackages/5.6plus</ulink>.
+          </para>
+        </note>
+      </section>
 
-            .</para>
+      <section id="win32-code-changes">
+        <title>Code changes required to run on win32</title>
 
-            <para>If you are going to use IIS, if on Windows NT you must be
-            updated to at least Service Pack 4. Windows 2000 ships with a
-            sufficient version of IIS.</para>
-          </note>
-        </step>
+        <para>Unfortunately, Bugzilla still doesn't run "out of the box" on
+        Windows.  There is work in progress to make this easier, but until that
+        happens code will have to be modified. This section is an attempt to
+        list the required changes.  It is an attempt to be all inclusive, but
+        there may be other changes required.  If you find something is missing,
+        please file a bug in &bzg-bugs;.
+        </para>
 
-        <step>
-          <para>Install 
-          <ulink url="http://www.activestate.com/">ActivePerl</ulink>
+        <section id="win32-code-checksetup">
+          <title>Changes to <filename>checksetup.pl</filename></title>
 
-          for Windows. Check 
-          <ulink
-          url="http://aspn.activestate.com/ASPN/Downloads/ActivePerl/">
-          http://aspn.activestate.com/ASPN/Downloads/ActivePerl</ulink>
+          <para>In <filename>checksetup.pl</filename>, the line reading:</para>
 
-          for a current compiled binary.</para>
+          <programlisting>
+my $mysql_binaries = `which mysql`;
+          </programlisting>
+          <para>to</para>
+          <programlisting>
+my $mysql_binaries = "D:\\mysql\\bin\\mysql";
+          </programlisting>
 
-          <para>Please also check the following links to fully understand the
-          status of ActivePerl on Win32: 
-          <ulink url="http://language.perl.com/newdocs/pod/perlport.html">
-          Perl Porting</ulink>
+          <para>And you'll also need to change:</para>
 
-          , and 
-          <ulink
-          url="http://ftp.univie.ac.at/packages/perl/ports/nt/FAQ/perlwin32faq5.html">
-          Perl on Win32 FAQ</ulink>
-          </para>
-        </step>
-
-        <step>
-          <para>Use ppm from your perl\bin directory to install the following
-          packs: DBI, DBD-Mysql, TimeDate, Chart, Date-Calc, Date-Manip, GD,
-          AppConfig, and Template. You may need to extract them from .zip
-          format using Winzip or other unzip program first. Most of these
-          additional ppm modules can be downloaded from ActiveState, but
-          AppConfig and Template should be obtained from OpenInteract using 
-          <ulink type="http" url="http://openinteract.sourceforge.net/">the
-          instructions on the Template Toolkit web site</ulink>
-
-          .</para>
-
-          <note>
-            <para>You can find a list of modules at 
-            <ulink
-            url="http://www.activestate.com/PPMPackages/zips/5xx-builds-only">
-            http://www.activestate.com/PPMPackages/zips/5xx-builds-only/</ulink>
-
-            or 
-            <ulink url="http://www.activestate.com/PPMPackages/5.6plus">
-            http://www.activestate.com/PPMPackages/5.6plus</ulink>
-            </para>
-          </note>
+          <programlisting>
+my $webservergid = getgrnam($my_webservergroup)
+          </programlisting>
+          <para>to</para>
+          <programlisting>
+my $webservergid = '8'
+          </programlisting>
+        </section>
 
-          <para>The syntax for ppm is: 
-          <computeroutput>
-            <prompt>C:&gt;</prompt>
+        <section id="win32-code-mail">
+          <title>Making mail work</title>
 
-            <command>ppm &lt;modulename&gt;</command>
-          </computeroutput>
+          <para>The easiest way to get mail working is to use the mail patches
+          on <ulink url="http://bugzilla.mozilla.org/show_bug.cgi?id=124174">bug
+          124174</ulink>. With any luck, this patch will receive the required
+          reviews and integrated into the main Bugzilla distribution very soon.
+          Until that happens, there's at least one report of this patch working
+          well on Windows.
           </para>
 
-          <example>
-            <title>Installing ActivePerl ppd Modules on Microsoft
-            Windows</title>
-
-            <para>
-              <prompt>C:&gt;</prompt>
-
-              <command>ppm 
-              <option>DBD-Mysql</option>
-              </command>
-            </para>
+        </section>
 
-            <para>Watch your capitalization!</para>
-          </example>
+        <section>
+          <title>System Calls</title>
 
-          <para>ActiveState's 5.6Plus directory also contains an AppConfig
-          ppm, so you might see the following error when trying to install
-          the version at OpenInteract:</para>
+          <para>In order to get system calls to work on win32's perl, you need
+          to tell the windows shell what interpreter to use. This is done by
+          changing the <function>system</function> calls. You will need to
+          search all of Bugzilla's code  for <function>system</function> calls.
+          To tell perl your interpreter, it needs to be the first argument to
+          the <function>system</function> call.  For example, you'll need to
+          change:
+          </para>
+<!-- We'll need a different example when there's no more processmail -->
+          <programlisting>
+system("./processmail", $id, $exporter);
+          </programlisting>
+          <para>with</para>
+          <programlisting>
+system("C:\\perl\\bin\\perl", "processmail", $id, $exporter);
+          </programlisting>
 
-          <para>
-            <computeroutput>Error installing package 'AppConfig': Read a PPD
-            for 'AppConfig', but it is not intended for this build of Perl
-            (MSWin32-x86-multi-thread)</computeroutput>
+          <para>Notice that the <computeroutput>./</computeroutput> is also
+          removed.
           </para>
 
-          <para>If so, download both 
-          <ulink
-          url="http://openinteract.sourceforge.net/ppmpackages/AppConfig.tar.gz">
-          the tarball</ulink>
+          <tip>
+            <para>The <command>grep</command> command is very helpful in finding
+            these <function>system</function> calls, assuming you have the
+            <productname class="trade">cygwin</productname> utilities.
+            </para>
+          </tip>
 
-          and 
-          <ulink
-          url="http://openinteract.sourceforge.net/ppmpackages/AppConfig.ppd">
-          the ppd</ulink>
+        </section>
 
-          directly from OpenInteract, then run ppm from within the same
-          directory to which you downloaded those files and install the
-          package by referencing the ppd file explicitly via in the install
-          command, f.e.: 
-          <example>
-            <title>Installing OpenInteract ppd Modules manually on Microsoft
-            Windows</title>
+      </section>
 
-            <para>
-              <computeroutput>
-                <command>install 
-                <filename>C:\AppConfig.ppd</filename>
-                </command>
-              </computeroutput>
-            </para>
-          </example>
-          </para>
-        </step>
+      <section id="win32-http">
+        <title>Serving the web pages</title>
 
-        <step>
-          <para>Install MySQL for NT. 
-          <note>
-            <para>You can download MySQL for Windows NT from 
-            <ulink url="http://www.mysql.com/">MySQL.com</ulink>
+        <para>As is the case on Unix based systems, any web server should be
+        able to handle Bugzilla; however, the Bugzilla Team still recommends
+        Apache whenever asked. No matter what web server you choose, be sure
+        to pay attention to the security notes in <xref linkend="security"/>.
+        More information on configuring specific web servers can be found in
+        <xref linkend="http"/>.
+        </para>
 
-            . Some find it helpful to use the WinMySqlAdmin utility, included
-            with the download, to set up the database.</para>
-          </note>
+        <note>
+          <para>If using Apache on windows, you can set the <ulink
+          url="http://httpd.apache.org/docs-2.0/mod/core.html#scriptinterpretersource">ScriptInterpreterSource</ulink>
+          directive in your Apache config, if you don't do this, you'll have
+          to modify the first line of every script to contain your path to
+          perl instead of <filename>/usr/bonsaitools/bin/perl</filename>.
           </para>
-        </step>
-
-        <step>
-          <para>Setup MySQL</para>
-
-          <substeps>
-            <step>
-              <para>
-                <computeroutput>
-                  <prompt>C:&gt;</prompt>
-
-                  <command>C:\mysql\bin\mysql -u root mysql</command>
-                </computeroutput>
-              </para>
-            </step>
-
-            <step>
-              <para>
-                <computeroutput>
-                  <prompt>mysql&gt;</prompt>
-
-                  <command>DELETE FROM user WHERE Host='localhost' AND
-                  User='';</command>
-                </computeroutput>
-              </para>
-            </step>
-
-            <step>
-              <para>
-                <computeroutput>
-                  <prompt>mysql&gt;</prompt>
-
-                  <command>UPDATE user SET Password=PASSWORD ('new_password')
-                  WHERE user='root';</command>
-                </computeroutput>
-              </para>
-
-              <para>
-              <quote>new_password</quote>
-
-              , above, indicates whatever password you wish to use for your 
-              <quote>root</quote>
-
-              user.</para>
-            </step>
-
-            <step id="ntbugs-password">
-              <para>
-                <computeroutput>
-                  <prompt>mysql&gt;</prompt>
-
-                  <command>GRANT SELECT, INSERT, UPDATE, DELETE, INDEX,
-                  ALTER, CREATE, DROP, REFERENCES ON bugs.* to bugs@localhost
-                  IDENTIFIED BY 'bugs_password';</command>
-                </computeroutput>
-              </para>
-
-              <para>
-              <quote>bugs_password</quote>
-
-              , above, indicates whatever password you wish to use for your 
-              <quote>bugs</quote>
-
-              user.</para>
-            </step>
-
-            <step>
-              <para>
-                <computeroutput>
-                  <prompt>mysql&gt;</prompt>
-
-                  <command>FLUSH PRIVILEGES;</command>
-                </computeroutput>
-              </para>
-            </step>
-
-            <step>
-              <para>
-                <computeroutput>
-                  <prompt>mysql&gt;</prompt>
-
-                  <command>create database bugs;</command>
-                </computeroutput>
-              </para>
-            </step>
-
-            <step>
-              <para>
-                <computeroutput>
-                  <prompt>mysql&gt;</prompt>
-
-                  <command>exit;</command>
-                </computeroutput>
-              </para>
-            </step>
-
-            <step>
-              <para>
-                <computeroutput>
-                  <prompt>C:&gt;</prompt>
-
-                  <command>C:\mysql\bin\mysqladmin -u root -p
-                  reload</command>
-                </computeroutput>
-              </para>
-            </step>
-          </substeps>
-        </step>
-
-        <step>
-          <para>Edit 
-          <filename>checksetup.pl</filename>
-
-          in your Bugzilla directory. Change this line:</para>
+        </note>
 
-          <para>
-            <programlisting>my $webservergid =
-            getgrnam($my_webservergroup);</programlisting>
-          </para>
+      </section>
 
-          <para>to</para>
+    </section>
 
-          <para>
-          <programlisting>my $webservergid =
-          $my_webservergroup;</programlisting>
+    <section id="os-macosx">
+      <title><productname>Mac OS X</productname></title>
+
+      <!-- XXX - Clean me up... (Mac OS X) -->
+      <para>There are a lot of common libraries and utilities out there that
+      Apple did not include with Mac OS X, but which run perfectly well on it.
+      The GD library, which Bugzilla needs to do bug graphs, is one of
+      these.</para>
+
+      <para>The easiest way to get a lot of these is with a program called
+      Fink, which is similar in nature to the CPAN installer, but installs
+      common GNU utilities. Fink is available from
+      <ulink url="http://sourceforge.net/projects/fink/"/>.</para>
+
+      <para>Follow the instructions for setting up Fink. Once it's installed,
+      you'll want to run the following as root: 
+      <command>fink install gd</command>
+      </para>
+
+      <para>It will prompt you for a number of dependencies, type 'y' and hit
+      enter to install all of the dependencies. Then watch it work.</para>
+
+      <para>To prevent creating conflicts with the software that Apple installs
+      by default, Fink creates its own directory tree at /sw where it installs
+      most of the software that it installs. This means your libraries and
+      headers for libgd will be at /sw/lib and /sw/include instead of /usr/lib
+      and /usr/local/include. Because of these changed locations for the
+      libraries, the Perl GD module will not install directly via CPAN, because it
+      looks for the specific paths instead of getting them from your
+      environment. But there's a way around that :-)</para>
+
+      <para>Instead of typing 
+      <quote>install GD</quote>
+      at the 
+      <prompt>cpan&gt;</prompt>
+      prompt, type 
+      <command>look GD</command>. 
+      This should go through the motions of downloading the latest version of
+      the GD module, then it will open a shell and drop you into the build
+      directory. Apply <ulink url="../sgml/gd-makefile.patch">this patch</ulink> 
+      to the Makefile.PL file (save the
+      patch into a file and use the command 
+      <command>patch &lt; patchfile</command>.)
+      </para>
+    
+      <para>Then, run these commands to finish the installation of the GD
+      module: 
+      <simplelist>
+        <member>
+          <command>perl Makefile.PL</command>
+        </member>
 
-          or the name of the group you wish to own the files explicitly: 
-          <programlisting>my $webservergid =
-          'Administrators'</programlisting>
-          </para>
-        </step>
+        <member>
+          <command>make</command>
+        </member>
 
-        <step>
-          <para>Run 
-          <filename>checksetup.pl</filename>
+        <member>
+          <command>make test</command>
+        </member>
 
-          from the Bugzilla directory.</para>
-        </step>
+        <member>
+          <command>make install</command>
+        </member>
 
-        <step>
-          <para>Edit 
-          <filename>localconfig</filename>
+        <member>And don't forget to run 
+        <command>exit</command>
 
-          to suit your requirements. Set 
-          <varname>$db_pass</varname>
+        to get back to CPAN.</member>
+      </simplelist>
+      </para>
 
-          to your 
-          <quote>bugs_password</quote>
+    </section>
 
-          from 
-          <xref linkend="ntbugs-password" />
+  </section>
 
-          , and 
-          <varname>$webservergroup</varname>
+  <section id="http">
+    <title>HTTP Server Configuration</title>
 
-          to 
-          <quote>8</quote>
+    <para>The Bugzilla Team recommends Apache when using Bugzilla, however, any web server
+    that can be configured to run <glossterm linkend="gloss-cgi">CGI</glossterm> scripts
+    should be able to handle Bugzilla. No matter what web server you choose, but
+    especially if you choose something other than Apache, you should be sure to read
+    <xref linkend="security"/>.
+    </para>
 
-          .</para>
+    <para>The plan for this section is to eventually document the specifics of how to lock
+    down permissions on individual web servers.
+    </para>
 
-          <note>
-            <para>Not sure on the 
-            <quote>8</quote>
+    <section id="http-apache">
+      <title>Apache <productname>httpd</productname></title>
+
+      <para>As mentioned above, the Bugzilla Team recommends Apache for use
+      with Bugzilla. You will have to make sure that Apache is properly
+      configured to run the Bugzilla CGI scripts. You also need to make sure
+      that the <filename>.htaccess</filename> files created by
+      <command>./checksetup.pl</command> (shown in <xref linkend="http-apache-htaccess"/>
+      for the curious) are allowed to override Apache's normal access
+      permissions or else important password information may be exposed to the
+      Internet.
+      </para>
+
+        <para>Many Apache installations are not configured to run scripts
+        anywhere but in the <filename class="directory">cgi-bin</filename>
+        directory; however, we recommend that Bugzilla not be installed in the
+        <filename class="directory">cgi-bin</filename>, otherwise the static
+        files such as images and <xref linkend="gloss-javascript"/>
+        will not work correctly. To allow scripts to run in the normal
+        web space, the following changes should be made to your
+        <filename>httpd.conf</filename> file.
+        </para>
 
-            for 
-            <varname>$webservergroup</varname>
+        <para>To allow files with a .cgi extension to be run, make sure the
+        following line exists and is uncommented:</para>
+        <programlisting>
+AddHandler cgi-script .cgi
+        </programlisting>
 
-            above. If it's wrong, please send corrections.</para>
-          </note>
-        </step>
+        <para>To allow <filename>.htaccess</filename> files to override
+        permissions and .cgi files to run in the Bugzilla directory, make sure
+        the following two lines are in a <computeroutput>Directory</computeroutput>
+        directive that applies to the Bugzilla directory on your system
+        (either the Bugzilla directory or one of its parents).
+        </para>
+        <programlisting>
+Options +ExecCGI 
+AllowOverride Limit
+        </programlisting>
 
-        <step>
-          <para>Edit 
-          <filename>defparams.pl</filename>
+        <note>
+          <para>For more information on Apache and its directives, see the
+          glossary entry on <xref linkend="gloss-apache"/>.
+          </para>
+        </note>
 
-          to suit your requirements. Particularly, set 
-          <varname>DefParam("maintainer")</varname>
+        <example id="http-apache-htaccess">
+          <title><filename>.htaccess</filename> files for Apache</title>
+
+          <para><filename>$BUGZILLA_HOME/.htaccess</filename>
+          <programlisting><![CDATA[
+# don't allow people to retrieve non-cgi executable files or our private data
+<FilesMatch ^(.*\.pl|.*localconfig.*|processmail|runtests.sh)$>
+  deny from all
+</FilesMatch>
+<FilesMatch ^(localconfig.js|localconfig.rdf)$>
+  allow from all
+</FilesMatch>
+          ]]></programlisting> 
+          </para>
 
-          and 
-          <varname>DefParam("urlbase") to match your install.</varname>
+          <para><filename>$BUGZILLA_HOME/data/.htaccess</filename> 
+          <programlisting><![CDATA[
+# nothing in this directory is retrievable unless overriden by an .htaccess
+# in a subdirectory; the only exception is duplicates.rdf, which is used by
+# duplicates.xul and must be loadable over the web
+deny from all
+<Files duplicates.rdf>
+  allow from all
+</Files>
+          ]]></programlisting>
           </para>
 
-          <note>
-            <para>This is yet another step I'm not sure of, since the
-            maintainer of this documentation does not maintain Bugzilla on
-            NT. If you can confirm or deny that this step is required, please
-            let me know.</para>
-          </note>
-        </step>
-
-        <step>
-          <note>
-            <para>There are several alternatives to Sendmail that will work
-            on Win32. The one mentioned here is a 
-            <emphasis>suggestion</emphasis>
-
-            , not a requirement. Some other mail packages that can work
-            include 
-            <ulink url="http://www.blat.net/">BLAT</ulink>
-
-            , 
-            <ulink url="http://www.geocel.com/windmail/">Windmail</ulink>
-
-            , 
-            <ulink url="http://www.dynamicstate.com/">Mercury
-            Sendmail</ulink>
-
-            , and the CPAN Net::SMTP Perl module (available in .ppm). Every
-            option requires some hacking of the Perl scripts for Bugzilla to
-            make it work. The option here simply requires the least.</para>
-          </note>
-
-          <procedure>
-            <step>
-              <para>Download NTsendmail, available from
-              <ulink url="http://www.ntsendmail.com/">
-              www.ntsendmail.com</ulink>
-
-              . You must have a "real" mail server which allows you to relay
-              off it in your $ENV{"NTsendmail"} (which you should probably
-              place in globals.pl)</para>
-            </step>
-
-            <step>
-              <para>Put ntsendmail.pm into your .\perl\lib directory.</para>
-            </step>
-
-            <step>
-              <para>Add to globals.pl:</para>
-
-              <programlisting># these settings configure the NTsendmail
-              process use NTsendmail;
-              $ENV{"NTsendmail"}="your.smtpserver.box";
-              $ENV{"NTsendmail_debug"}=1;
-              $ENV{"NTsendmail_max_tries"}=5;</programlisting>
-
-              <note>
-                <para>Some mention to also edit 
-                <varname>$db_pass</varname>
-
-                in 
-                <filename>globals.pl</filename>
-
-                to be your 
-                <quote>bugs_password</quote>
-
-                . Although this may get you around some problem
-                authenticating to your database, since globals.pl is not
-                normally restricted by 
-                <filename>.htaccess</filename>
-
-                , your database password is exposed to whoever uses your web
-                server.</para>
-              </note>
-            </step>
-
-            <step>
-              <para>Find and comment out all occurences of 
-              <quote>
-                <command>open(SENDMAIL</command>
-              </quote>
-
-              in your Bugzilla directory. Then replace them with: 
-              <programlisting># new sendmail functionality my $mail=new
-              NTsendmail; my $from="bugzilla\@your.machine.name.tld"; my
-              $to=$login; my $subject=$urlbase;
-              $mail-&gt;send($from,$to,$subject,$msg);</programlisting>
-              </para>
-
-              <note>
-                <para>Some have found success using the commercial product, 
-                <productname>Windmail</productname>
-
-                . You could try replacing your sendmail calls with: 
-                <programlisting>open SENDMAIL,
-                "|\"C:/General/Web/tools/Windmail 4.0 Beta/windmail\" -t &gt;
-                mail.log";</programlisting>
-
-                or something to that effect.</para>
-              </note>
-            </step>
-          </procedure>
-        </step>
-
-        <step>
-          <para>Change all references in all files from 
-          <filename>processmail</filename>
-
-          to 
-          <filename>processmail.pl</filename>
-
-          , and rename 
-          <filename>processmail</filename>
-
-          to 
-          <filename>processmail.pl</filename>
-
-          .</para>
-
-          <note>
-            <para>Many think this may be a change we want to make for
-            main-tree Bugzilla. It's painless for the UNIX folks, and will
-            make the Win32 people happier.</para>
-          </note>
-
-          <note>
-            <para>Some people have suggested using the Net::SMTP Perl module
-            instead of NTsendmail or the other options listed here. You can
-            change processmail.pl to make this work. 
-            <programlisting>
-<![CDATA[
-
-my $smtp = Net::SMTP->new('<Name of your SMTP server>');   #connect to SMTP server
-$smtp->mail('<your name>@<you smpt server>');# use the sender's adress here
-$smtp->to($tolist); # recipient's address
-$smtp->data();  # Start the mail
-$smtp->datasend($msg);
-$smtp->dataend();   # Finish sending the mail
-$smtp->quit;    # Close the SMTP connection
-$logstr = "$logstr; mail sent to $tolist $cclist";
-}
+          <para><filename>$BUGZILLA_HOME/data/webdot</filename>
+          <programlisting><![CDATA[
+# Restrict access to .dot files to the public webdot server at research.att.com 
+# if research.att.com ever changed their IP, or if you use a different
+# webdot server, you'll need to edit this
+<FilesMatch ^[0-9]+\.dot$>
+  Allow from 192.20.225.10
+  Deny from all
+</FilesMatch>
+
+# Allow access by a local copy of 'dot' to .png, .gif, .jpg, and
+# .map files
+<FilesMatch ^[0-9]+\.(png|gif|jpg|map)$>
+  Allow from all
+</FilesMatch>
+
+# And no directory listings, either.
+Deny from all
+          ]]></programlisting>
+          </para>
 
-]]>
-            </programlisting>
-
-            here is a test mail program for Net::SMTP: 
-            <programlisting>
-<![CDATA[
-
-use Net::SMTP;
- my $smtp = Net::SMTP->new('<Name of your SMTP server', Timeout => 30, Debug
-=> 1, ); # connect to SMTP server
-                 $smtp->auth;
-                $smtp->mail('you@yourcompany.com');# use the sender's adress
-here
-                $smtp->to('someotherAddress@someotherdomain.com'); #
-recipient's address
-                $smtp->data();  # Start the mail
-                $smtp->datasend('test');
-                $smtp->dataend();   # Finish sending the mail
-                $smtp->quit;    # Close the SMTP connection
-exit;
-
-]]>
-            </programlisting>
-            </para>
-          </note>
-        </step>
-
-        <step>
-          <note>
-            <para>This step is optional if you are using IIS or another web
-            server which only decides on an interpreter based upon the file
-            extension (.pl), rather than the 
-            <quote>shebang</quote>
-
-            line (#/usr/bonsaitools/bin/perl)</para>
-          </note>
-
-          <para>Modify the path to perl on the first line (#!) of all files
-          to point to your Perl installation, and add 
-          <quote>perl</quote>
-
-          to the beginning of all Perl system calls that use a perl script as
-          an argument. This may take you a while. There is a 
-          <quote>setperl.csh</quote>
-
-          utility to speed part of this procedure, available in the 
-          <xref linkend="patches" />
-
-          section of The Bugzilla Guide. However, it requires the Cygwin
-          GNU-compatible environment for Win32 be set up in order to work.
-          See 
-          <ulink url="http://www.cygwin.com/">http://www.cygwin.com/</ulink>
-
-          for details on obtaining Cygwin.</para>
-        </step>
-
-        <step>
-          <para>Modify the invocation of all system() calls in all perl
-          scripts in your Bugzilla directory. You should specify the full
-          path to perl for each system() call. For instance, change this line
-          in processmail: 
+          <para><filename>$BUGZILLA_HOME/Bugzilla/.htaccess</filename>
           <programlisting>
-<![CDATA[ 
-system ("./processmail",@ARGLIST); 
-        </programlisting> to
-        <programlisting> 
-system ("C:\\perl\\bin\\perl", "processmail", @ARGLIST);
-]]>
+# nothing in this directory is retrievable unless overriden by an .htaccess
+# in a subdirectory
+deny from all
           </programlisting>
           </para>
-        </step>
-
-      </procedure>
 
-      <tip>
-        <para>If you are using IIS or Personal Web Server, you must add cgi
-        relationships to Properties -&gt; Home directory (tab) -&gt;
-        Application Settings (section) -&gt; Configuration (button), such
-        as:</para>
+          <para><filename>$BUGZILLA_HOME/template/.htaccess</filename>
+          <programlisting>
+# nothing in this directory is retrievable unless overriden by an .htaccess
+# in a subdirectory
+deny from all
+          </programlisting>
+          </para>
 
-        <para>
-        <programlisting>.cgi to: &lt;perl install directory&gt;\perl.exe %s
-        %s .pl to: &lt;perl install directory&gt;\perl.exe %s %s
-        GET,HEAD,POST</programlisting>
+        </example>
 
-        Change the path to Perl to match your install, of course.</para>
-      </tip>
     </section>
 
-    <section id="addlwintips">
-      <title>Additional Windows Tips</title>
+    <section id="http-iis">
+      <title>Microsoft <productname>Internet Information Services</productname></title>
 
-      <tip>
-        <para>From Andrew Pearson: 
-        <blockquote>
-          <para>You can make Bugzilla work with Personal Web Server for
-          Windows 98 and higher, as well as for IIS 4.0. Microsoft has
-          information available at 
-          <ulink
-          url=" http://support.microsoft.com/support/kb/articles/Q231/9/98.ASP">
-          http://support.microsoft.com/support/kb/articles/Q231/9/98.ASP</ulink>
-          </para>
-
-          <para>Basically you need to add two String Keys in the registry at
-          the following location:</para>
+      <para>If you need, or for some reason even want, to use Microsoft's
+      <productname>Internet Information Services</productname> or
+      <productname>Personal Web Server</productname> you should be able
+      to. You will need to configure them to know how to run CGI scripts,
+      however. This is described in Microsoft Knowledge Base article
+      <ulink url="http://support.microsoft.com/support/kb/articles/Q245/2/25.asp">Q245225 </ulink>
+      for <productname>Internet Information Services</productname> and
+      <ulink url="http://support.microsoft.com/support/kb/articles/Q231/9/98.asp">Q231998</ulink>          
+      for <productname>Personal Web Server</productname>.
+      </para>
 
-          <para>
-            <programlisting>
-            HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W3SVC\Parameters\ScriptMap</programlisting>
-          </para>
+      <para>Also, and this can't be stressed enough, make sure that files such as
+      <filename>localconfig</filename> and your <filename class="directory">data</filename>
+      directory are secured as described in <xref linkend="security"/>.
+      </para>
 
-          <para>The keys should be called ".pl" and ".cgi", and both should
-          have a value something like: 
-          <command>c:/perl/bin/perl.exe "%s" "%s"</command>
-          </para>
+    </section>
 
-          <para>The KB article only talks about .pl, but it goes into more
-          detail and provides a perl test script.</para>
-        </blockquote>
-        </para>
-      </tip>
+    <section id="http-aol">
+      <title>AOL Server</title>
 
-      <tip>
-        <para>If attempting to run Bugzilla 2.12 or older, you will need to
-        remove encrypt() calls from the Perl source. This is 
-        <emphasis>not necessary</emphasis>
+      <para>Ben FrantzDale reported success using AOL Server with Bugzilla. He
+      reported his experience and what appears below is based on that.
+      </para>
 
-        for Bugzilla 2.13 and later, which includes the current release,
-        Bugzilla &amp;bz-ver;. 
-        <example>
-          <title>Removing encrypt() for Windows NT Bugzilla version 2.12 or
-          earlier</title>
+      <para>AOL Server will have to be configured to run
+      <glossterm linkend="gloss-cgi">CGI</glossterm> scripts, please consult
+      the documentation that came with your server for more information on
+      how to do this.
+      </para>
 
-          <para>Replace this: 
-          <programlisting>SendSQL("SELECT encrypt(" . SqlQuote($enteredpwd) .
-          ", " . SQLQuote(substr($realcryptpwd, 0, 2)) . ")"); my
-          $enteredcryptpwd = FetchOneColumn();</programlisting>
+      <para>Because AOL Server doesn't support <filename>.htaccess</filename>
+      files, you'll have to create a <glossterm linkend="gloss-tcl">TCL</glossterm>
+      script. You should create an <filename>aolserver/modules/tcl/filter.tcl</filename>
+      file (the filename shouldn't matter) with the following contents (change
+      <computeroutput>/bugzilla/</computeroutput> to the web-based path to
+      your Bugzilla installation):
+      </para>
 
-          with this: 
-          <programlisting>my $enteredcryptpwd = $enteredpwd</programlisting>
+      <programlisting>
+ns_register_filter preauth GET /bugzilla/localconfig filter_deny
+ns_register_filter preauth GET /bugzilla/*.pl filter_deny
+ns_register_filter preauth GET /bugzilla/localconfig filter_deny
+ns_register_filter preauth GET /bugzilla/processmail filter_deny
+ns_register_filter preauth GET /bugzilla/syncshadowdb filter_deny
+ns_register_filter preauth GET /bugzilla/runtests.sh filter_deny
+
+proc filter_deny { why } {
+    ns_log Notice "filter_deny"
+    return "filter_return"
+}
+      </programlisting>
 
-          in cgi.pl.</para>
-        </example>
+      <warning>
+        <para>This doesn't appear to account for everything mentioned in
+        <xref linkend="security"/>. In particular, it doesn't block access
+        to the <filename class="directory">data</filename> or
+        <filename class="directory">template</filename> directories. It also
+        doesn't account for the editor backup files that were the topic of
+        <ulink url="http://bugzilla.mozilla.org/show_bug.cgi?id=186383">bug
+        186383</ulink>, <ulink
+        url="http://online.securityfocus.com/bid/6501">Bugtraq ID 6501</ulink>,
+        and a partial cause for the 2.16.2 release.
         </para>
-      </tip>
+      </warning>
     </section>
   </section>
 
-  <section id="osx">
-    <title>Mac OS X Installation Notes</title>
-
-    <para>There are a lot of common libraries and utilities out there that
-    Apple did not include with Mac OS X, but which run perfectly well on it.
-    The GD library, which Bugzilla needs to do bug graphs, is one of
-    these.</para>
-
-    <para>The easiest way to get a lot of these is with a program called
-    Fink, which is similar in nature to the CPAN installer, but installs
-    common GNU utilities. Fink is available from
-    &lt;http://sourceforge.net/projects/fink/&gt;.</para>
-
-    <para>Follow the instructions for setting up Fink. Once it's installed,
-    you'll want to run the following as root: 
-    <command>fink install gd</command>
-    </para>
-
-    <para>It will prompt you for a number of dependencies, type 'y' and hit
-    enter to install all of the dependencies. Then watch it work.</para>
-
-    <para>To prevent creating conflicts with the software that Apple installs
-    by default, Fink creates its own directory tree at /sw where it installs
-    most of the software that it installs. This means your libraries and
-    headers for libgd will be at /sw/lib and /sw/include instead of /usr/lib
-    and /usr/local/include. Because of these changed locations for the
-    libraries, the Perl GD module will not install directly via CPAN, because it
-    looks for the specific paths instead of getting them from your
-    environment. But there's a way around that :-)</para>
-
-    <para>Instead of typing 
-    <quote>install GD</quote>
-    at the 
-    <prompt>cpan&gt;</prompt>
-    prompt, type 
-    <command>look GD</command>. 
-    This should go through the motions of downloading the latest version of
-    the GD module, then it will open a shell and drop you into the build
-    directory. Apply <ulink url="../sgml/gd-makefile.patch">this patch</ulink> 
-    to the Makefile.PL file (save the
-    patch into a file and use the command 
-    <command>patch &lt; patchfile</command>.)
-    </para>
-    
-    <para>Then, run these commands to finish the installation of the GD
-    module: 
-    <simplelist>
-      <member>
-        <command>perl Makefile.PL</command>
-      </member>
-
-      <member>
-        <command>make</command>
-      </member>
-
-      <member>
-        <command>make test</command>
-      </member>
-
-      <member>
-        <command>make install</command>
-      </member>
-
-      <member>And don't forget to run 
-      <command>exit</command>
-
-      to get back to CPAN.</member>
-    </simplelist>
-    </para>
-
-  </section>
-
   <section id="troubleshooting">
     <title>Troubleshooting</title>
     
diff --git a/docs/xml/administration.xml b/docs/xml/administration.xml
index 05d693aff..3cd55a616 100644
--- a/docs/xml/administration.xml
+++ b/docs/xml/administration.xml
@@ -904,72 +904,12 @@
         is provided for those that want to know exactly what is created.
         </para>
 
-        <para>Note the instructions which follow are Apache-specific. If you
+        <para>FIX ME BEFORE RELEASE!!!!!
+        Note the instructions which follow are Apache-specific. If you
         use IIS, Netscape, or other non-Apache web servers, please consult
         your system documentation for how to secure these files from being
         transmitted to curious users.</para>
 
-        <para><filename>$BUGZILLA_HOME/.htaccess</filename>
-        <programlisting><![CDATA[
-# don't allow people to retrieve non-cgi executable files or our private data
-<FilesMatch ^(.*\.pl|.*localconfig.*|processmail|runtests.sh)$>
-  deny from all
-</FilesMatch>
-<FilesMatch ^(localconfig.js|localconfig.rdf)$>
-  allow from all
-</FilesMatch>
-        ]]></programlisting> 
-        </para>
-
-        <para><filename>$BUGZILLA_HOME/data/.htaccess</filename> 
-        <programlisting><![CDATA[
-# nothing in this directory is retrievable unless overriden by an .htaccess
-# in a subdirectory; the only exception is duplicates.rdf, which is used by
-# duplicates.xul and must be loadable over the web
-deny from all
-<Files duplicates.rdf>
-  allow from all
-</Files>
-        ]]></programlisting>
-        </para>
-
-        <para><filename>$BUGZILLA_HOME/data/webdot</filename>
-        <programlisting><![CDATA[
-# Restrict access to .dot files to the public webdot server at research.att.com 
-# if research.att.com ever changed their IP, or if you use a different
-# webdot server, you'll need to edit this
-<FilesMatch ^[0-9]+\.dot$>
-  Allow from 192.20.225.10
-  Deny from all
-</FilesMatch>
-
-# Allow access by a local copy of 'dot' to .png, .gif, .jpg, and
-# .map files
-<FilesMatch ^[0-9]+\.(png|gif|jpg|map)$>
-  Allow from all
-</FilesMatch>
-
-# And no directory listings, either.
-Deny from all
-        ]]></programlisting>
-        </para>
-
-        <para><filename>$BUGZILLA_HOME/Bugzilla/.htaccess</filename>
-        <programlisting>
-# nothing in this directory is retrievable unless overriden by an .htaccess
-# in a subdirectory
-deny from all
-         </programlisting>
-         </para>
-
-        <para><filename>$BUGZILLA_HOME/template/.htaccess</filename>
-        <programlisting>
-# nothing in this directory is retrievable unless overriden by an .htaccess
-# in a subdirectory
-deny from all
-         </programlisting>
-         </para>
-
       </listitem>
     </orderedlist>
     </para>
diff --git a/docs/xml/glossary.xml b/docs/xml/glossary.xml
index cc5d4fb69..fb55363e6 100644
--- a/docs/xml/glossary.xml
+++ b/docs/xml/glossary.xml
@@ -24,23 +24,66 @@
   <glossdiv id="gloss-a">
     <title>A</title>
 
-    <glossentry>
+    <glossentry id="gloss-apache">
       <glossterm>Apache</glossterm>
 
       <glossdef>
         <para>In this context, Apache is the web server most commonly used
-        for serving up 
-        <glossterm>Bugzilla</glossterm>
-
+        for serving up Bugzilla 
         pages. Contrary to popular belief, the apache web server has nothing
         to do with the ancient and noble Native American tribe, but instead
         derived its name from the fact that it was 
         <quote>a patchy</quote>
-
         version of the original 
         <acronym>NCSA</acronym>
-
         world-wide-web server.</para>
+
+        <variablelist>
+          <title>Useful Directives when configuring Bugzilla</title>
+
+          <varlistentry>
+            <term><computeroutput><ulink url="http://httpd.apache.org/docs-2.0/mod/core.html#addhandler">AddHandler</ulink></computeroutput></term>
+            <listitem>
+              <para>Tell Apache that it's OK to run CGI scripts.</para>
+            </listitem>
+          </varlistentry>
+          <varlistentry>
+            <term><computeroutput><ulink url="http://httpd.apache.org/docs-2.0/mod/core.html#allowoverride">AllowOverride</ulink></computeroutput></term>
+            <term><computeroutput><ulink url="http://httpd.apache.org/docs-2.0/mod/core.html#options">Options</ulink></computeroutput></term>
+            <listitem>
+              <para>These directives are used to tell Apache many things about
+              the directory they apply to. For Bugzilla's purposes, we need
+              them to allow script execution and <filename>.htaccess</filename>
+              overrides.
+              </para>
+            </listitem>
+          </varlistentry>
+          <varlistentry>
+            <term><computeroutput><ulink url="http://httpd.apache.org/docs-2.0/mod/mod_dir.html#directoryindex">DirectoryIndex</ulink></computeroutput></term>
+            <listitem>
+              <para>Used to tell Apache what files are indexes. If you can
+              not add <filename>index.cgi</filename> to the list of valid files,
+              you'll need to set <computeroutput>$index_html</computeroutput> to
+              1 in <filename>localconfig</filename> so
+              <command>./checksetup.pl</command> will create an
+              <filename>index.html</filename> that redirects to
+              <filename>index.cgi</filename>.
+              </para>
+            </listitem>
+          </varlistentry>
+          <varlistentry>
+            <term><computeroutput><ulink url="http://httpd.apache.org/docs-2.0/mod/core.html#scriptinterpretersource">ScriptInterpreterSource</ulink></computeroutput></term>
+            <listitem>
+              <para>Used when running Apache on windows so the shebang line
+              doesn't have to be changed in every Bugzilla script.
+              </para>
+            </listitem>
+          </varlistentry>
+        </variablelist>
+
+        <para>For more information about how to configure Apache for Bugzilla,
+        see <xref linkend="http-apache"/>.
+        </para>
       </glossdef>
     </glossentry>
   </glossdiv>
@@ -89,6 +132,17 @@
     <title>
     </title>
 
+    <glossentry id="gloss-cgi">
+      <glossterm>Common Gateway Interface</glossterm>
+      <acronym>CGI</acronym>
+      <glossdef>
+        <para><acronym>CGI</acronym> is an acronym for Common Gateway Interface. This is
+        a standard for interfacing an external application with a web server. Bugzilla
+        is an example of a <acronym>CGI</acronym> application.
+        </para>
+      </glossdef>
+    </glossentry>
+
     <glossentry id="gloss-component">
       <glossterm>Component</glossterm>
 
@@ -138,10 +192,9 @@
   </glossdiv>
 
   <glossdiv id="gloss-g">
-    <title>
-    </title>
+    <title>G</title>
 
-    <glossentry>
+    <glossentry id="gloss-groups">
       <glossterm>Groups</glossterm>
 
       <glossdef>
@@ -159,6 +212,18 @@
     </glossentry>
   </glossdiv>
 
+  <glossdiv id="gloss-j">
+    <title>J</title>
+
+    <glossentry id="gloss-javascript">
+      <glossterm>JavaScript</glossterm>
+      <glossdef>
+        <para>JavaScript is cool, we should talk about it.
+        </para>
+      </glossdef>
+    </glossentry>
+  </glossdiv>
+
   <glossdiv id="gloss-m">
     <title>M</title>
 
@@ -291,6 +356,18 @@
         fixed, or an enhancement will be implemented.</para>
       </glossdef>
     </glossentry>
+
+    <glossentry id="gloss-tcl">
+      <glossterm>Tool Command Language</glossterm>
+      <acronym>TCL</acronym>
+      <glossdef>
+        <para>TCL is an open source scripting language available for Windows,
+        Macintosh, and Unix based systems. Bugzilla 1.0 was written in TCL but
+        never released. The first release of Bugzilla was 2.0, which was when
+        it was ported to perl.
+        </para>
+      </glossdef>
+    </glossentry>
   </glossdiv>
 
   <glossdiv id="gloss-z">
diff --git a/docs/xml/installation.xml b/docs/xml/installation.xml
index 145f39c89..0770ae4af 100644
--- a/docs/xml/installation.xml
+++ b/docs/xml/installation.xml
@@ -5,20 +5,20 @@
   <section id="stepbystep" xreflabel="Bugzilla Installation Step-by-step">
     <title>Step-by-step Install</title>
 
-    <section>
+    <section id="intstall-into">
       <title>Introduction</title>
 
       <para>Bugzilla has been successfully installed under Solaris, Linux,
       and Win32. Win32 is not yet officially supported, but many people
       have got it working fine.
-      Please see the 
-      <xref linkend="win32" />
+      Please see  
+      <xref linkend="os-win32" />
       for further advice on getting Bugzilla to work on Microsoft
       Windows.</para>
 
     </section>
 
-    <section>
+    <section id="install-package-list">
       <title>Package List</title>
 
       <note>
@@ -483,7 +483,7 @@
 
       <para>The GD library was written by Thomas Boutell a long while ago to
       programatically generate images in C. Since then it's become the
-      defacto standard for programatic image construction. The Perl bindings
+      defacto standard for programmatic image construction. The Perl bindings
       to it found in the GD library are used on millions of web pages to
       generate graphs on the fly. That's what Bugzilla will be using it for
       so you must install it if you want any of the graphing to work.</para>
@@ -523,65 +523,22 @@
     
   </section>
   
-    <section>
+    <section id="sbs-http">
       <title>HTTP Server</title>
 
-      <para>You have a freedom of choice here - Apache, Netscape or any other
-      server on UNIX would do. You can run the web server on a
-      different machine than MySQL, but need to adjust the MySQL 
-      <quote>bugs</quote>
-      user permissions accordingly. 
+      <para>You have freedom of choice here, pretty much any web server that
+      is capable of running <glossterm linkend="gloss-cgi">CGI</glossterm>
+      scripts will work. <xref linkend="http"/> has more information about
+      configuring web servers to work with Bugzilla.
+      </para>
+
       <note>
         <para>We strongly recommend Apache as the web server to use. The
         Bugzilla Guide installation instructions, in general, assume you are
         using Apache. If you have got Bugzilla working using another webserver,
         please share your experiences with us.</para>
       </note>
-      </para>
-
-      <para>You'll want to make sure that your web server will <emphasis>run</emphasis>
-      any file
-      with the .cgi extension as a CGI program and not simply display the source
-      code. If you're
-      using Apache that means uncommenting the following line in the httpd.conf
-      file: 
-      <programlisting>
-AddHandler cgi-script .cgi
-      </programlisting>
-      </para>
-
-      <para>With Apache you'll also want to make sure that within the
-      httpd.conf file these lines: 
-      <programlisting><![CDATA[
-Options +ExecCGI 
-AllowOverride Limit
-]]></programlisting>
-
-      are in the stanza that covers the directories into which you intend to
-      put the bugzilla .html and .cgi files.
 
-        <note>
-          <para>AllowOverride Limit allows the use of a Deny statement in the
-          .htaccess file generated by checksetup.pl</para>
-
-          <para>Users of older versions of Apache may find the above lines 
-          in the srm.conf and access.conf files, respectively.</para>
-        </note>
-      </para>
-      
-      <warning>
-        <para>There are important files and directories that should not be a
-        served by the HTTP server - most files in the 
-        <quote>data</quote>
-        directory and the 
-        <quote>localconfig</quote>
-        file. You should configure your HTTP server to not serve 
-        these files. Failure to do so will expose critical passwords and
-        other data. Please see 
-        <xref linkend="htaccess" />
-        for details on how to do this for Apache; the checksetup.pl
-        script should create appropriate .htaccess files for you.</para>
-      </warning>
     </section>
 
     <section>
@@ -598,7 +555,7 @@ AllowOverride Limit
 
       <tip>
         <para>If you symlink the bugzilla directory into your Apache's HTML
-        heirarchy, you may receive 
+        hierarchy, you may receive 
         <errorname>Forbidden</errorname>
         errors unless you add the 
         <quote>FollowSymLinks</quote>
@@ -829,7 +786,7 @@ perl -pi -e 's@#\!/usr/bonsaitools/bin/perl@#\!/usr/bin/perl@' *cgi *pl Bug.pm p
       </simplelist>
       </para>
 
-      <para>This means anyone from anywhere on the internet can not only drop
+      <para>This means anyone from anywhere on the Internet can not only drop
       the database with one SQL command, and they can write as root to the
       system.</para>
 
@@ -1005,7 +962,7 @@ perl -pi -e 's@#\!/usr/bonsaitools/bin/perl@#\!/usr/bin/perl@' *cgi *pl Bug.pm p
       Alternatively, you could set up a webdot server, or use the AT&amp;T 
       public webdot server (the
       default for the webdotbase param). Note that AT&amp;T's server won't work
-      if Bugzilla is only accessible using HTTPS.
+      if Bugzilla is only accessible using HARTS.
       </para>
    </section>
 
@@ -1335,762 +1292,460 @@ bash# perl -pi -e "s/Content-Type\: text\/html/Content-Type\: text\/html\; chars
     </section>
   </section>
 
-  <section id="win32" xreflabel="Win32 Installation Notes">
-    <title>Win32 Installation Notes</title>
-
-    <para>This section covers installation on Microsoft Windows. 
-    Bugzilla has been made to work on Win32 platforms, but the Bugzilla team
-    wish to emphasise that The easiest way to install Bugzilla on
-    Intel-archiecture machines
-    is to install some variant of GNU/Linux, then follow the UNIX
-    installation instructions in this Guide. If you have any influence in the
-    platform choice for running this system, please choose GNU/Linux instead
-    of Microsoft Windows.</para>
-
-    <warning>
-      <para>After that warning, here's the situation for 2.16
-      and Windows. It doesn't work at all out of the box. 
-      You are almost certainly better off getting
-      the 2.17 version from CVS (after consultation with the Bugzilla Team to
-      make sure you are pulling on a stable day) because we'll be doing a load
-      of work to make the Win32 experience more pleasant than it is now.
-      </para>
-    </warning>
-
-    <para>
-    If you still want to try this, to have any hope of getting it to work,
-    you'll need to apply the 
-    <ulink url="">mail patch</ulink> from 
-    <ulink url="http://bugzilla.mozilla.org/show_bug.cgi?id=124174">bug 124174</ulink>.
-    After that, you'll need to read the (outdated) installation 
-    instructions below, some (probably a lot better) <ulink url="http://bugzilla.mozilla.org/attachment.cgi?id=84430&amp;action=view">more
-     recent ones</ulink> kindly provided by Toms Baugis and Jean-Sebastien 
-     Guay, and also check the 
-     <ulink url="http://www.bugzilla.org/releases/2.16/docs/win32.html">Bugzilla 2.16 Win32 update page
-     </ulink>. If we get time,
-     we'll write some better installation instructions for 2.16 and put
-     them up there. But no promises.
+  <section id="os-specific">
+    <title>OS Specific Installation Notes</title>
+
+    <para>Many aspects of the Bugzilla installation can be affected by the
+    the operating system you choose to install it on. Sometimes it can be made
+    easier and others more difficult. This section will attempt to help you
+    understand both the difficulties of running on specific operating systems
+    and the utilities available to make it easier.
     </para>
-    
-    <section id="wininstall" xreflabel="Win32 Installation: Step-by-step">
-      <title>Win32 Installation: Step-by-step</title>
 
-      <note>
-        <para>You should be familiar with, and cross-reference, the rest of
-        the 
-        <xref linkend="installation" />
+    <para>If you have anything to add or notes for an operating system not
+    covered, please file a bug in &bzg-bugs;. 
+    </para>
 
-        section while performing your Win32 installation.</para>
+    <section id="os-win32">
+      <title>Microsoft Windows</title>
 
-        <para>Making Bugzilla work on Microsoft Windows is no picnic. Support
-        for Win32 has improved dramatically in the last few releases, but, if
-        you choose to proceed, you should be a 
-        <emphasis>very</emphasis>
+      <para>Making Bugzilla work on windows is still a very painful processes.
+      The Bugzilla Team is working to make it easier, but that goal is not
+      considered a top priority. If you wish to run Bugzilla, we still
+      recommend doing so on a Unix based system such as GNU/Linux. As of this
+      writing, all members of the Bugzilla team and all known large installations
+      run on Unix based systems.
+      </para>
 
-        skilled Windows Systems Administrator with strong troubleshooting
-        abilities, a high tolerance for pain, and moderate perl skills.
-        Bugzilla on NT requires hacking source code and implementing some
-        advanced utilities. What follows is the recommended installation
-        procedure for Win32; additional suggestions are provided in 
-        <xref linkend="faq" />
+     <para>If after hearing all that, you have enough pain tolerance to attempt
+     installing Bugzilla on Win32, here are some pointers.
+     <![%bz-devel;[
+       Because this is a development version of the guide, these instructions
+       are subject to change without notice.  In fact, the Bugzilla Team hopes
+       they do as we would like to have Bugzilla resonabally close to "out of
+       the box" compatibility by the 2.18 release.
+      ]]>
+      </para>
 
-        .</para>
-      </note>
+      <section id="win32-perl">
+        <title>Win32 Perl</title>
 
-      <procedure>
-        <step>
-          <para>Install 
-          <ulink url="http://www.apache.org/">Apache Web Server</ulink>
+        <para>Perl for Windows can be obtained from <ulink
+        url="http://www.activestate.com/">ActiveState</ulink>. You should be
+        able to find a compiled binary at <ulink
+        url="http://aspn.activestate.com/ASPN/Downloads/ActivePerl/">http://aspn.activestate.com/ASPN/Downloads/ActivePerl/</ulink>.
+        </para>
+      </section>
 
-          for Windows, and copy the Bugzilla files somewhere Apache can serve
-          them. Please follow all the instructions referenced in 
-          <xref linkend="installation" />
+      <section id="win32-perl-modules">
+        <title>Perl Modules on Win32</title>
 
-          regarding your Apache configuration, particularly instructions
-          regarding the 
-          <quote>AddHandler</quote>
+        <para>Bugzilla on Windows requires the same perl modules found in
+        <xref linkend="install-package-list"/>. The main difference is that
+        windows uses <command>ppm</command> instead of CPAN.
+        </para>
 
-          parameter and 
-          <quote>ExecCGI</quote>
+        <programlisting>
+C:\perl&gt; <command>ppm &lt;module name&gt;</command>
+        </programlisting>
 
-          .</para>
+        <note>
+          <para>The above syntax should work for all modules with the exception
+          of Template Toolkit. The <ulink
+          url="http://tt2.org/download.html#win32">Template Toolkit website</ulink>
+          suggests using the instructions on <ulink
+          url="http://openinteract.sourceforge.net/">OpenInteract's website</ulink>.
+          </para>
+        </note>
 
-          <note>
-            <para>You may also use Internet Information Server or Personal
-            Web Server for this purpose. However, setup is quite different.
-            If ActivePerl doesn't seem to handle your file associations
-            correctly (for .cgi and .pl files), please consult 
-            <xref linkend="faq" />
+        <note>
+          <para>A complete list of modules that can be installed using ppm can
+          be found at <ulink url="http://www.activestate.com/PPMPackages/5.6plus">http://www.activestate.com/PPMPackages/5.6plus</ulink>.
+          </para>
+        </note>
+      </section>
 
-            .</para>
+      <section id="win32-code-changes">
+        <title>Code changes required to run on win32</title>
 
-            <para>If you are going to use IIS, if on Windows NT you must be
-            updated to at least Service Pack 4. Windows 2000 ships with a
-            sufficient version of IIS.</para>
-          </note>
-        </step>
+        <para>Unfortunately, Bugzilla still doesn't run "out of the box" on
+        Windows.  There is work in progress to make this easier, but until that
+        happens code will have to be modified. This section is an attempt to
+        list the required changes.  It is an attempt to be all inclusive, but
+        there may be other changes required.  If you find something is missing,
+        please file a bug in &bzg-bugs;.
+        </para>
 
-        <step>
-          <para>Install 
-          <ulink url="http://www.activestate.com/">ActivePerl</ulink>
+        <section id="win32-code-checksetup">
+          <title>Changes to <filename>checksetup.pl</filename></title>
 
-          for Windows. Check 
-          <ulink
-          url="http://aspn.activestate.com/ASPN/Downloads/ActivePerl/">
-          http://aspn.activestate.com/ASPN/Downloads/ActivePerl</ulink>
+          <para>In <filename>checksetup.pl</filename>, the line reading:</para>
 
-          for a current compiled binary.</para>
+          <programlisting>
+my $mysql_binaries = `which mysql`;
+          </programlisting>
+          <para>to</para>
+          <programlisting>
+my $mysql_binaries = "D:\\mysql\\bin\\mysql";
+          </programlisting>
 
-          <para>Please also check the following links to fully understand the
-          status of ActivePerl on Win32: 
-          <ulink url="http://language.perl.com/newdocs/pod/perlport.html">
-          Perl Porting</ulink>
+          <para>And you'll also need to change:</para>
 
-          , and 
-          <ulink
-          url="http://ftp.univie.ac.at/packages/perl/ports/nt/FAQ/perlwin32faq5.html">
-          Perl on Win32 FAQ</ulink>
-          </para>
-        </step>
-
-        <step>
-          <para>Use ppm from your perl\bin directory to install the following
-          packs: DBI, DBD-Mysql, TimeDate, Chart, Date-Calc, Date-Manip, GD,
-          AppConfig, and Template. You may need to extract them from .zip
-          format using Winzip or other unzip program first. Most of these
-          additional ppm modules can be downloaded from ActiveState, but
-          AppConfig and Template should be obtained from OpenInteract using 
-          <ulink type="http" url="http://openinteract.sourceforge.net/">the
-          instructions on the Template Toolkit web site</ulink>
-
-          .</para>
-
-          <note>
-            <para>You can find a list of modules at 
-            <ulink
-            url="http://www.activestate.com/PPMPackages/zips/5xx-builds-only">
-            http://www.activestate.com/PPMPackages/zips/5xx-builds-only/</ulink>
-
-            or 
-            <ulink url="http://www.activestate.com/PPMPackages/5.6plus">
-            http://www.activestate.com/PPMPackages/5.6plus</ulink>
-            </para>
-          </note>
+          <programlisting>
+my $webservergid = getgrnam($my_webservergroup)
+          </programlisting>
+          <para>to</para>
+          <programlisting>
+my $webservergid = '8'
+          </programlisting>
+        </section>
 
-          <para>The syntax for ppm is: 
-          <computeroutput>
-            <prompt>C:&gt;</prompt>
+        <section id="win32-code-mail">
+          <title>Making mail work</title>
 
-            <command>ppm &lt;modulename&gt;</command>
-          </computeroutput>
+          <para>The easiest way to get mail working is to use the mail patches
+          on <ulink url="http://bugzilla.mozilla.org/show_bug.cgi?id=124174">bug
+          124174</ulink>. With any luck, this patch will receive the required
+          reviews and integrated into the main Bugzilla distribution very soon.
+          Until that happens, there's at least one report of this patch working
+          well on Windows.
           </para>
 
-          <example>
-            <title>Installing ActivePerl ppd Modules on Microsoft
-            Windows</title>
-
-            <para>
-              <prompt>C:&gt;</prompt>
-
-              <command>ppm 
-              <option>DBD-Mysql</option>
-              </command>
-            </para>
+        </section>
 
-            <para>Watch your capitalization!</para>
-          </example>
+        <section>
+          <title>System Calls</title>
 
-          <para>ActiveState's 5.6Plus directory also contains an AppConfig
-          ppm, so you might see the following error when trying to install
-          the version at OpenInteract:</para>
+          <para>In order to get system calls to work on win32's perl, you need
+          to tell the windows shell what interpreter to use. This is done by
+          changing the <function>system</function> calls. You will need to
+          search all of Bugzilla's code  for <function>system</function> calls.
+          To tell perl your interpreter, it needs to be the first argument to
+          the <function>system</function> call.  For example, you'll need to
+          change:
+          </para>
+<!-- We'll need a different example when there's no more processmail -->
+          <programlisting>
+system("./processmail", $id, $exporter);
+          </programlisting>
+          <para>with</para>
+          <programlisting>
+system("C:\\perl\\bin\\perl", "processmail", $id, $exporter);
+          </programlisting>
 
-          <para>
-            <computeroutput>Error installing package 'AppConfig': Read a PPD
-            for 'AppConfig', but it is not intended for this build of Perl
-            (MSWin32-x86-multi-thread)</computeroutput>
+          <para>Notice that the <computeroutput>./</computeroutput> is also
+          removed.
           </para>
 
-          <para>If so, download both 
-          <ulink
-          url="http://openinteract.sourceforge.net/ppmpackages/AppConfig.tar.gz">
-          the tarball</ulink>
+          <tip>
+            <para>The <command>grep</command> command is very helpful in finding
+            these <function>system</function> calls, assuming you have the
+            <productname class="trade">cygwin</productname> utilities.
+            </para>
+          </tip>
 
-          and 
-          <ulink
-          url="http://openinteract.sourceforge.net/ppmpackages/AppConfig.ppd">
-          the ppd</ulink>
+        </section>
 
-          directly from OpenInteract, then run ppm from within the same
-          directory to which you downloaded those files and install the
-          package by referencing the ppd file explicitly via in the install
-          command, f.e.: 
-          <example>
-            <title>Installing OpenInteract ppd Modules manually on Microsoft
-            Windows</title>
+      </section>
 
-            <para>
-              <computeroutput>
-                <command>install 
-                <filename>C:\AppConfig.ppd</filename>
-                </command>
-              </computeroutput>
-            </para>
-          </example>
-          </para>
-        </step>
+      <section id="win32-http">
+        <title>Serving the web pages</title>
 
-        <step>
-          <para>Install MySQL for NT. 
-          <note>
-            <para>You can download MySQL for Windows NT from 
-            <ulink url="http://www.mysql.com/">MySQL.com</ulink>
+        <para>As is the case on Unix based systems, any web server should be
+        able to handle Bugzilla; however, the Bugzilla Team still recommends
+        Apache whenever asked. No matter what web server you choose, be sure
+        to pay attention to the security notes in <xref linkend="security"/>.
+        More information on configuring specific web servers can be found in
+        <xref linkend="http"/>.
+        </para>
 
-            . Some find it helpful to use the WinMySqlAdmin utility, included
-            with the download, to set up the database.</para>
-          </note>
+        <note>
+          <para>If using Apache on windows, you can set the <ulink
+          url="http://httpd.apache.org/docs-2.0/mod/core.html#scriptinterpretersource">ScriptInterpreterSource</ulink>
+          directive in your Apache config, if you don't do this, you'll have
+          to modify the first line of every script to contain your path to
+          perl instead of <filename>/usr/bonsaitools/bin/perl</filename>.
           </para>
-        </step>
-
-        <step>
-          <para>Setup MySQL</para>
-
-          <substeps>
-            <step>
-              <para>
-                <computeroutput>
-                  <prompt>C:&gt;</prompt>
-
-                  <command>C:\mysql\bin\mysql -u root mysql</command>
-                </computeroutput>
-              </para>
-            </step>
-
-            <step>
-              <para>
-                <computeroutput>
-                  <prompt>mysql&gt;</prompt>
-
-                  <command>DELETE FROM user WHERE Host='localhost' AND
-                  User='';</command>
-                </computeroutput>
-              </para>
-            </step>
-
-            <step>
-              <para>
-                <computeroutput>
-                  <prompt>mysql&gt;</prompt>
-
-                  <command>UPDATE user SET Password=PASSWORD ('new_password')
-                  WHERE user='root';</command>
-                </computeroutput>
-              </para>
-
-              <para>
-              <quote>new_password</quote>
-
-              , above, indicates whatever password you wish to use for your 
-              <quote>root</quote>
-
-              user.</para>
-            </step>
-
-            <step id="ntbugs-password">
-              <para>
-                <computeroutput>
-                  <prompt>mysql&gt;</prompt>
-
-                  <command>GRANT SELECT, INSERT, UPDATE, DELETE, INDEX,
-                  ALTER, CREATE, DROP, REFERENCES ON bugs.* to bugs@localhost
-                  IDENTIFIED BY 'bugs_password';</command>
-                </computeroutput>
-              </para>
-
-              <para>
-              <quote>bugs_password</quote>
-
-              , above, indicates whatever password you wish to use for your 
-              <quote>bugs</quote>
-
-              user.</para>
-            </step>
-
-            <step>
-              <para>
-                <computeroutput>
-                  <prompt>mysql&gt;</prompt>
-
-                  <command>FLUSH PRIVILEGES;</command>
-                </computeroutput>
-              </para>
-            </step>
-
-            <step>
-              <para>
-                <computeroutput>
-                  <prompt>mysql&gt;</prompt>
-
-                  <command>create database bugs;</command>
-                </computeroutput>
-              </para>
-            </step>
-
-            <step>
-              <para>
-                <computeroutput>
-                  <prompt>mysql&gt;</prompt>
-
-                  <command>exit;</command>
-                </computeroutput>
-              </para>
-            </step>
-
-            <step>
-              <para>
-                <computeroutput>
-                  <prompt>C:&gt;</prompt>
-
-                  <command>C:\mysql\bin\mysqladmin -u root -p
-                  reload</command>
-                </computeroutput>
-              </para>
-            </step>
-          </substeps>
-        </step>
-
-        <step>
-          <para>Edit 
-          <filename>checksetup.pl</filename>
-
-          in your Bugzilla directory. Change this line:</para>
+        </note>
 
-          <para>
-            <programlisting>my $webservergid =
-            getgrnam($my_webservergroup);</programlisting>
-          </para>
+      </section>
 
-          <para>to</para>
+    </section>
 
-          <para>
-          <programlisting>my $webservergid =
-          $my_webservergroup;</programlisting>
+    <section id="os-macosx">
+      <title><productname>Mac OS X</productname></title>
+
+      <!-- XXX - Clean me up... (Mac OS X) -->
+      <para>There are a lot of common libraries and utilities out there that
+      Apple did not include with Mac OS X, but which run perfectly well on it.
+      The GD library, which Bugzilla needs to do bug graphs, is one of
+      these.</para>
+
+      <para>The easiest way to get a lot of these is with a program called
+      Fink, which is similar in nature to the CPAN installer, but installs
+      common GNU utilities. Fink is available from
+      <ulink url="http://sourceforge.net/projects/fink/"/>.</para>
+
+      <para>Follow the instructions for setting up Fink. Once it's installed,
+      you'll want to run the following as root: 
+      <command>fink install gd</command>
+      </para>
+
+      <para>It will prompt you for a number of dependencies, type 'y' and hit
+      enter to install all of the dependencies. Then watch it work.</para>
+
+      <para>To prevent creating conflicts with the software that Apple installs
+      by default, Fink creates its own directory tree at /sw where it installs
+      most of the software that it installs. This means your libraries and
+      headers for libgd will be at /sw/lib and /sw/include instead of /usr/lib
+      and /usr/local/include. Because of these changed locations for the
+      libraries, the Perl GD module will not install directly via CPAN, because it
+      looks for the specific paths instead of getting them from your
+      environment. But there's a way around that :-)</para>
+
+      <para>Instead of typing 
+      <quote>install GD</quote>
+      at the 
+      <prompt>cpan&gt;</prompt>
+      prompt, type 
+      <command>look GD</command>. 
+      This should go through the motions of downloading the latest version of
+      the GD module, then it will open a shell and drop you into the build
+      directory. Apply <ulink url="../sgml/gd-makefile.patch">this patch</ulink> 
+      to the Makefile.PL file (save the
+      patch into a file and use the command 
+      <command>patch &lt; patchfile</command>.)
+      </para>
+    
+      <para>Then, run these commands to finish the installation of the GD
+      module: 
+      <simplelist>
+        <member>
+          <command>perl Makefile.PL</command>
+        </member>
 
-          or the name of the group you wish to own the files explicitly: 
-          <programlisting>my $webservergid =
-          'Administrators'</programlisting>
-          </para>
-        </step>
+        <member>
+          <command>make</command>
+        </member>
 
-        <step>
-          <para>Run 
-          <filename>checksetup.pl</filename>
+        <member>
+          <command>make test</command>
+        </member>
 
-          from the Bugzilla directory.</para>
-        </step>
+        <member>
+          <command>make install</command>
+        </member>
 
-        <step>
-          <para>Edit 
-          <filename>localconfig</filename>
+        <member>And don't forget to run 
+        <command>exit</command>
 
-          to suit your requirements. Set 
-          <varname>$db_pass</varname>
+        to get back to CPAN.</member>
+      </simplelist>
+      </para>
 
-          to your 
-          <quote>bugs_password</quote>
+    </section>
 
-          from 
-          <xref linkend="ntbugs-password" />
+  </section>
 
-          , and 
-          <varname>$webservergroup</varname>
+  <section id="http">
+    <title>HTTP Server Configuration</title>
 
-          to 
-          <quote>8</quote>
+    <para>The Bugzilla Team recommends Apache when using Bugzilla, however, any web server
+    that can be configured to run <glossterm linkend="gloss-cgi">CGI</glossterm> scripts
+    should be able to handle Bugzilla. No matter what web server you choose, but
+    especially if you choose something other than Apache, you should be sure to read
+    <xref linkend="security"/>.
+    </para>
 
-          .</para>
+    <para>The plan for this section is to eventually document the specifics of how to lock
+    down permissions on individual web servers.
+    </para>
 
-          <note>
-            <para>Not sure on the 
-            <quote>8</quote>
+    <section id="http-apache">
+      <title>Apache <productname>httpd</productname></title>
+
+      <para>As mentioned above, the Bugzilla Team recommends Apache for use
+      with Bugzilla. You will have to make sure that Apache is properly
+      configured to run the Bugzilla CGI scripts. You also need to make sure
+      that the <filename>.htaccess</filename> files created by
+      <command>./checksetup.pl</command> (shown in <xref linkend="http-apache-htaccess"/>
+      for the curious) are allowed to override Apache's normal access
+      permissions or else important password information may be exposed to the
+      Internet.
+      </para>
+
+        <para>Many Apache installations are not configured to run scripts
+        anywhere but in the <filename class="directory">cgi-bin</filename>
+        directory; however, we recommend that Bugzilla not be installed in the
+        <filename class="directory">cgi-bin</filename>, otherwise the static
+        files such as images and <xref linkend="gloss-javascript"/>
+        will not work correctly. To allow scripts to run in the normal
+        web space, the following changes should be made to your
+        <filename>httpd.conf</filename> file.
+        </para>
 
-            for 
-            <varname>$webservergroup</varname>
+        <para>To allow files with a .cgi extension to be run, make sure the
+        following line exists and is uncommented:</para>
+        <programlisting>
+AddHandler cgi-script .cgi
+        </programlisting>
 
-            above. If it's wrong, please send corrections.</para>
-          </note>
-        </step>
+        <para>To allow <filename>.htaccess</filename> files to override
+        permissions and .cgi files to run in the Bugzilla directory, make sure
+        the following two lines are in a <computeroutput>Directory</computeroutput>
+        directive that applies to the Bugzilla directory on your system
+        (either the Bugzilla directory or one of its parents).
+        </para>
+        <programlisting>
+Options +ExecCGI 
+AllowOverride Limit
+        </programlisting>
 
-        <step>
-          <para>Edit 
-          <filename>defparams.pl</filename>
+        <note>
+          <para>For more information on Apache and its directives, see the
+          glossary entry on <xref linkend="gloss-apache"/>.
+          </para>
+        </note>
 
-          to suit your requirements. Particularly, set 
-          <varname>DefParam("maintainer")</varname>
+        <example id="http-apache-htaccess">
+          <title><filename>.htaccess</filename> files for Apache</title>
+
+          <para><filename>$BUGZILLA_HOME/.htaccess</filename>
+          <programlisting><![CDATA[
+# don't allow people to retrieve non-cgi executable files or our private data
+<FilesMatch ^(.*\.pl|.*localconfig.*|processmail|runtests.sh)$>
+  deny from all
+</FilesMatch>
+<FilesMatch ^(localconfig.js|localconfig.rdf)$>
+  allow from all
+</FilesMatch>
+          ]]></programlisting> 
+          </para>
 
-          and 
-          <varname>DefParam("urlbase") to match your install.</varname>
+          <para><filename>$BUGZILLA_HOME/data/.htaccess</filename> 
+          <programlisting><![CDATA[
+# nothing in this directory is retrievable unless overriden by an .htaccess
+# in a subdirectory; the only exception is duplicates.rdf, which is used by
+# duplicates.xul and must be loadable over the web
+deny from all
+<Files duplicates.rdf>
+  allow from all
+</Files>
+          ]]></programlisting>
           </para>
 
-          <note>
-            <para>This is yet another step I'm not sure of, since the
-            maintainer of this documentation does not maintain Bugzilla on
-            NT. If you can confirm or deny that this step is required, please
-            let me know.</para>
-          </note>
-        </step>
-
-        <step>
-          <note>
-            <para>There are several alternatives to Sendmail that will work
-            on Win32. The one mentioned here is a 
-            <emphasis>suggestion</emphasis>
-
-            , not a requirement. Some other mail packages that can work
-            include 
-            <ulink url="http://www.blat.net/">BLAT</ulink>
-
-            , 
-            <ulink url="http://www.geocel.com/windmail/">Windmail</ulink>
-
-            , 
-            <ulink url="http://www.dynamicstate.com/">Mercury
-            Sendmail</ulink>
-
-            , and the CPAN Net::SMTP Perl module (available in .ppm). Every
-            option requires some hacking of the Perl scripts for Bugzilla to
-            make it work. The option here simply requires the least.</para>
-          </note>
-
-          <procedure>
-            <step>
-              <para>Download NTsendmail, available from
-              <ulink url="http://www.ntsendmail.com/">
-              www.ntsendmail.com</ulink>
-
-              . You must have a "real" mail server which allows you to relay
-              off it in your $ENV{"NTsendmail"} (which you should probably
-              place in globals.pl)</para>
-            </step>
-
-            <step>
-              <para>Put ntsendmail.pm into your .\perl\lib directory.</para>
-            </step>
-
-            <step>
-              <para>Add to globals.pl:</para>
-
-              <programlisting># these settings configure the NTsendmail
-              process use NTsendmail;
-              $ENV{"NTsendmail"}="your.smtpserver.box";
-              $ENV{"NTsendmail_debug"}=1;
-              $ENV{"NTsendmail_max_tries"}=5;</programlisting>
-
-              <note>
-                <para>Some mention to also edit 
-                <varname>$db_pass</varname>
-
-                in 
-                <filename>globals.pl</filename>
-
-                to be your 
-                <quote>bugs_password</quote>
-
-                . Although this may get you around some problem
-                authenticating to your database, since globals.pl is not
-                normally restricted by 
-                <filename>.htaccess</filename>
-
-                , your database password is exposed to whoever uses your web
-                server.</para>
-              </note>
-            </step>
-
-            <step>
-              <para>Find and comment out all occurences of 
-              <quote>
-                <command>open(SENDMAIL</command>
-              </quote>
-
-              in your Bugzilla directory. Then replace them with: 
-              <programlisting># new sendmail functionality my $mail=new
-              NTsendmail; my $from="bugzilla\@your.machine.name.tld"; my
-              $to=$login; my $subject=$urlbase;
-              $mail-&gt;send($from,$to,$subject,$msg);</programlisting>
-              </para>
-
-              <note>
-                <para>Some have found success using the commercial product, 
-                <productname>Windmail</productname>
-
-                . You could try replacing your sendmail calls with: 
-                <programlisting>open SENDMAIL,
-                "|\"C:/General/Web/tools/Windmail 4.0 Beta/windmail\" -t &gt;
-                mail.log";</programlisting>
-
-                or something to that effect.</para>
-              </note>
-            </step>
-          </procedure>
-        </step>
-
-        <step>
-          <para>Change all references in all files from 
-          <filename>processmail</filename>
-
-          to 
-          <filename>processmail.pl</filename>
-
-          , and rename 
-          <filename>processmail</filename>
-
-          to 
-          <filename>processmail.pl</filename>
-
-          .</para>
-
-          <note>
-            <para>Many think this may be a change we want to make for
-            main-tree Bugzilla. It's painless for the UNIX folks, and will
-            make the Win32 people happier.</para>
-          </note>
-
-          <note>
-            <para>Some people have suggested using the Net::SMTP Perl module
-            instead of NTsendmail or the other options listed here. You can
-            change processmail.pl to make this work. 
-            <programlisting>
-<![CDATA[
-
-my $smtp = Net::SMTP->new('<Name of your SMTP server>');   #connect to SMTP server
-$smtp->mail('<your name>@<you smpt server>');# use the sender's adress here
-$smtp->to($tolist); # recipient's address
-$smtp->data();  # Start the mail
-$smtp->datasend($msg);
-$smtp->dataend();   # Finish sending the mail
-$smtp->quit;    # Close the SMTP connection
-$logstr = "$logstr; mail sent to $tolist $cclist";
-}
+          <para><filename>$BUGZILLA_HOME/data/webdot</filename>
+          <programlisting><![CDATA[
+# Restrict access to .dot files to the public webdot server at research.att.com 
+# if research.att.com ever changed their IP, or if you use a different
+# webdot server, you'll need to edit this
+<FilesMatch ^[0-9]+\.dot$>
+  Allow from 192.20.225.10
+  Deny from all
+</FilesMatch>
+
+# Allow access by a local copy of 'dot' to .png, .gif, .jpg, and
+# .map files
+<FilesMatch ^[0-9]+\.(png|gif|jpg|map)$>
+  Allow from all
+</FilesMatch>
+
+# And no directory listings, either.
+Deny from all
+          ]]></programlisting>
+          </para>
 
-]]>
-            </programlisting>
-
-            here is a test mail program for Net::SMTP: 
-            <programlisting>
-<![CDATA[
-
-use Net::SMTP;
- my $smtp = Net::SMTP->new('<Name of your SMTP server', Timeout => 30, Debug
-=> 1, ); # connect to SMTP server
-                 $smtp->auth;
-                $smtp->mail('you@yourcompany.com');# use the sender's adress
-here
-                $smtp->to('someotherAddress@someotherdomain.com'); #
-recipient's address
-                $smtp->data();  # Start the mail
-                $smtp->datasend('test');
-                $smtp->dataend();   # Finish sending the mail
-                $smtp->quit;    # Close the SMTP connection
-exit;
-
-]]>
-            </programlisting>
-            </para>
-          </note>
-        </step>
-
-        <step>
-          <note>
-            <para>This step is optional if you are using IIS or another web
-            server which only decides on an interpreter based upon the file
-            extension (.pl), rather than the 
-            <quote>shebang</quote>
-
-            line (#/usr/bonsaitools/bin/perl)</para>
-          </note>
-
-          <para>Modify the path to perl on the first line (#!) of all files
-          to point to your Perl installation, and add 
-          <quote>perl</quote>
-
-          to the beginning of all Perl system calls that use a perl script as
-          an argument. This may take you a while. There is a 
-          <quote>setperl.csh</quote>
-
-          utility to speed part of this procedure, available in the 
-          <xref linkend="patches" />
-
-          section of The Bugzilla Guide. However, it requires the Cygwin
-          GNU-compatible environment for Win32 be set up in order to work.
-          See 
-          <ulink url="http://www.cygwin.com/">http://www.cygwin.com/</ulink>
-
-          for details on obtaining Cygwin.</para>
-        </step>
-
-        <step>
-          <para>Modify the invocation of all system() calls in all perl
-          scripts in your Bugzilla directory. You should specify the full
-          path to perl for each system() call. For instance, change this line
-          in processmail: 
+          <para><filename>$BUGZILLA_HOME/Bugzilla/.htaccess</filename>
           <programlisting>
-<![CDATA[ 
-system ("./processmail",@ARGLIST); 
-        </programlisting> to
-        <programlisting> 
-system ("C:\\perl\\bin\\perl", "processmail", @ARGLIST);
-]]>
+# nothing in this directory is retrievable unless overriden by an .htaccess
+# in a subdirectory
+deny from all
           </programlisting>
           </para>
-        </step>
-
-      </procedure>
 
-      <tip>
-        <para>If you are using IIS or Personal Web Server, you must add cgi
-        relationships to Properties -&gt; Home directory (tab) -&gt;
-        Application Settings (section) -&gt; Configuration (button), such
-        as:</para>
+          <para><filename>$BUGZILLA_HOME/template/.htaccess</filename>
+          <programlisting>
+# nothing in this directory is retrievable unless overriden by an .htaccess
+# in a subdirectory
+deny from all
+          </programlisting>
+          </para>
 
-        <para>
-        <programlisting>.cgi to: &lt;perl install directory&gt;\perl.exe %s
-        %s .pl to: &lt;perl install directory&gt;\perl.exe %s %s
-        GET,HEAD,POST</programlisting>
+        </example>
 
-        Change the path to Perl to match your install, of course.</para>
-      </tip>
     </section>
 
-    <section id="addlwintips">
-      <title>Additional Windows Tips</title>
+    <section id="http-iis">
+      <title>Microsoft <productname>Internet Information Services</productname></title>
 
-      <tip>
-        <para>From Andrew Pearson: 
-        <blockquote>
-          <para>You can make Bugzilla work with Personal Web Server for
-          Windows 98 and higher, as well as for IIS 4.0. Microsoft has
-          information available at 
-          <ulink
-          url=" http://support.microsoft.com/support/kb/articles/Q231/9/98.ASP">
-          http://support.microsoft.com/support/kb/articles/Q231/9/98.ASP</ulink>
-          </para>
-
-          <para>Basically you need to add two String Keys in the registry at
-          the following location:</para>
+      <para>If you need, or for some reason even want, to use Microsoft's
+      <productname>Internet Information Services</productname> or
+      <productname>Personal Web Server</productname> you should be able
+      to. You will need to configure them to know how to run CGI scripts,
+      however. This is described in Microsoft Knowledge Base article
+      <ulink url="http://support.microsoft.com/support/kb/articles/Q245/2/25.asp">Q245225 </ulink>
+      for <productname>Internet Information Services</productname> and
+      <ulink url="http://support.microsoft.com/support/kb/articles/Q231/9/98.asp">Q231998</ulink>          
+      for <productname>Personal Web Server</productname>.
+      </para>
 
-          <para>
-            <programlisting>
-            HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W3SVC\Parameters\ScriptMap</programlisting>
-          </para>
+      <para>Also, and this can't be stressed enough, make sure that files such as
+      <filename>localconfig</filename> and your <filename class="directory">data</filename>
+      directory are secured as described in <xref linkend="security"/>.
+      </para>
 
-          <para>The keys should be called ".pl" and ".cgi", and both should
-          have a value something like: 
-          <command>c:/perl/bin/perl.exe "%s" "%s"</command>
-          </para>
+    </section>
 
-          <para>The KB article only talks about .pl, but it goes into more
-          detail and provides a perl test script.</para>
-        </blockquote>
-        </para>
-      </tip>
+    <section id="http-aol">
+      <title>AOL Server</title>
 
-      <tip>
-        <para>If attempting to run Bugzilla 2.12 or older, you will need to
-        remove encrypt() calls from the Perl source. This is 
-        <emphasis>not necessary</emphasis>
+      <para>Ben FrantzDale reported success using AOL Server with Bugzilla. He
+      reported his experience and what appears below is based on that.
+      </para>
 
-        for Bugzilla 2.13 and later, which includes the current release,
-        Bugzilla &amp;bz-ver;. 
-        <example>
-          <title>Removing encrypt() for Windows NT Bugzilla version 2.12 or
-          earlier</title>
+      <para>AOL Server will have to be configured to run
+      <glossterm linkend="gloss-cgi">CGI</glossterm> scripts, please consult
+      the documentation that came with your server for more information on
+      how to do this.
+      </para>
 
-          <para>Replace this: 
-          <programlisting>SendSQL("SELECT encrypt(" . SqlQuote($enteredpwd) .
-          ", " . SQLQuote(substr($realcryptpwd, 0, 2)) . ")"); my
-          $enteredcryptpwd = FetchOneColumn();</programlisting>
+      <para>Because AOL Server doesn't support <filename>.htaccess</filename>
+      files, you'll have to create a <glossterm linkend="gloss-tcl">TCL</glossterm>
+      script. You should create an <filename>aolserver/modules/tcl/filter.tcl</filename>
+      file (the filename shouldn't matter) with the following contents (change
+      <computeroutput>/bugzilla/</computeroutput> to the web-based path to
+      your Bugzilla installation):
+      </para>
 
-          with this: 
-          <programlisting>my $enteredcryptpwd = $enteredpwd</programlisting>
+      <programlisting>
+ns_register_filter preauth GET /bugzilla/localconfig filter_deny
+ns_register_filter preauth GET /bugzilla/*.pl filter_deny
+ns_register_filter preauth GET /bugzilla/localconfig filter_deny
+ns_register_filter preauth GET /bugzilla/processmail filter_deny
+ns_register_filter preauth GET /bugzilla/syncshadowdb filter_deny
+ns_register_filter preauth GET /bugzilla/runtests.sh filter_deny
+
+proc filter_deny { why } {
+    ns_log Notice "filter_deny"
+    return "filter_return"
+}
+      </programlisting>
 
-          in cgi.pl.</para>
-        </example>
+      <warning>
+        <para>This doesn't appear to account for everything mentioned in
+        <xref linkend="security"/>. In particular, it doesn't block access
+        to the <filename class="directory">data</filename> or
+        <filename class="directory">template</filename> directories. It also
+        doesn't account for the editor backup files that were the topic of
+        <ulink url="http://bugzilla.mozilla.org/show_bug.cgi?id=186383">bug
+        186383</ulink>, <ulink
+        url="http://online.securityfocus.com/bid/6501">Bugtraq ID 6501</ulink>,
+        and a partial cause for the 2.16.2 release.
         </para>
-      </tip>
+      </warning>
     </section>
   </section>
 
-  <section id="osx">
-    <title>Mac OS X Installation Notes</title>
-
-    <para>There are a lot of common libraries and utilities out there that
-    Apple did not include with Mac OS X, but which run perfectly well on it.
-    The GD library, which Bugzilla needs to do bug graphs, is one of
-    these.</para>
-
-    <para>The easiest way to get a lot of these is with a program called
-    Fink, which is similar in nature to the CPAN installer, but installs
-    common GNU utilities. Fink is available from
-    &lt;http://sourceforge.net/projects/fink/&gt;.</para>
-
-    <para>Follow the instructions for setting up Fink. Once it's installed,
-    you'll want to run the following as root: 
-    <command>fink install gd</command>
-    </para>
-
-    <para>It will prompt you for a number of dependencies, type 'y' and hit
-    enter to install all of the dependencies. Then watch it work.</para>
-
-    <para>To prevent creating conflicts with the software that Apple installs
-    by default, Fink creates its own directory tree at /sw where it installs
-    most of the software that it installs. This means your libraries and
-    headers for libgd will be at /sw/lib and /sw/include instead of /usr/lib
-    and /usr/local/include. Because of these changed locations for the
-    libraries, the Perl GD module will not install directly via CPAN, because it
-    looks for the specific paths instead of getting them from your
-    environment. But there's a way around that :-)</para>
-
-    <para>Instead of typing 
-    <quote>install GD</quote>
-    at the 
-    <prompt>cpan&gt;</prompt>
-    prompt, type 
-    <command>look GD</command>. 
-    This should go through the motions of downloading the latest version of
-    the GD module, then it will open a shell and drop you into the build
-    directory. Apply <ulink url="../sgml/gd-makefile.patch">this patch</ulink> 
-    to the Makefile.PL file (save the
-    patch into a file and use the command 
-    <command>patch &lt; patchfile</command>.)
-    </para>
-    
-    <para>Then, run these commands to finish the installation of the GD
-    module: 
-    <simplelist>
-      <member>
-        <command>perl Makefile.PL</command>
-      </member>
-
-      <member>
-        <command>make</command>
-      </member>
-
-      <member>
-        <command>make test</command>
-      </member>
-
-      <member>
-        <command>make install</command>
-      </member>
-
-      <member>And don't forget to run 
-      <command>exit</command>
-
-      to get back to CPAN.</member>
-    </simplelist>
-    </para>
-
-  </section>
-
   <section id="troubleshooting">
     <title>Troubleshooting</title>