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| author | tara%tequilarista.org <> | 2000-06-07 04:47:08 +0200 |
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| committer | tara%tequilarista.org <> | 2000-06-07 04:47:08 +0200 |
| commit | ad903083e6acfd9c79502dc4c3e2048407d1b0e8 (patch) | |
| tree | f02ab8c6e9ec8b0700d199ce23f83a7ba6af1177 | |
| parent | 4ae9e7f35aeccd0c20dc3eed49da90815b255b24 (diff) | |
| download | bugzilla-ad903083e6acfd9c79502dc4c3e2048407d1b0e8.tar.gz bugzilla-ad903083e6acfd9c79502dc4c3e2048407d1b0e8.tar.xz | |
checking in 0.2.1 of the FAQ
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diff --git a/docs/FAQ.html b/docs/FAQ.html new file mode 100644 index 000000000..01f9b9a4f --- /dev/null +++ b/docs/FAQ.html @@ -0,0 +1,1238 @@ +<!doctype html public "-//w3c//dtd html 4.0 transitional//en"> +<html> +<head> + <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"> + <meta name="Description" content="This is the unofficial Mozilla Webtools FAQ"> + <meta name="Author" content="Matthew P. Barnson"> + <meta name="GENERATOR" content="Mozilla/4.72 [en] (X11; I; Linux 2.2.15-0.25mdksmp i686) [Netscape]"> + <title>The Unofficial Webtools FAQ v 0.2.1</title> +</head> +<body text="#000000" bgcolor="#FFFFFF" link="#0000EE" vlink="#551A8B" alink="#FF0000"> + +<center> +<h1> +The Unofficial Webtools FAQ v 0.2.1</h1></center> +The contents of this file are subject to the Mozilla Public License Version +1.1 (the "License"); you may not use this file except in compliance with +the License. You may obtain a copy of the License at <a href="http://www.mozilla.org/MPL/">http://www.mozilla.org/MPL/</a> +. Software distributed under the License is distributed on an "AS +IS" basis, WITHOUT WARRANTY OF ANY KIND, either express or implied. See +the License for the specific language governing rights and limitations +under the License. +<p>The Original Code is "The Unofficial Webtools FAQ". +<p>The Initial Developer of the Original Code is AtHome Corporation. Portions +created by AtHome are Copyright © 1995-2000 AtHome Corporation. All +Rights Reserved. @Home, Excite@Home, @Work, and Excite are the trademarks +of At Home Corporation, and may be registered in certain jurisdictions +<p>Contributor(s): +<ul> +<li> +<a href="mailto:mbarnson@excitehome.net">Matthew P. Barnson</a></li> + +<li> +<a href="mailto:terry@mozilla.org">Terry Weissman</a></li> + +<li> +<a href="mailto:tara@tequilarista.org">Tara Hernandez</a></li> +</ul> +Last change: April 10, 2000 +<p>Changes: +<br>Version 0.2: Initial public release. (April 10, 2000) +<br>Version 0.2.1: Fixed formatting, released as HTML. Also corrected +incorrect fix for missing bugs from queries (it's syncshadowdb, not processmail) +and information about bugzilla maintainers (April 10,2000) +<br>Version 0.2.2: +<ol> +<li> +Fixed mailto: links (they were showing up as "documents/"... weird)</li> + +<li> +Added new sections:</li> + +<ol> +<li> +API notes (such as it is)</li> + +<li> +common feature requests</li> + +<li> +more FAQ's</li> + +<li> +Fixed several tpyos</li> +</ol> + +<li> +Take into account recent submissions to the newsgroup</li> + +<li> +Removed "Bugzilla Gotchas" section and integrated entries into "Bugzilla +Bugs"</li> +</ol> + +<p><br>Maintainer: <a href="mailto:mbarnson@excitehome.net">Matthew P. +Barnson</a> +<br> +<center> +<h2> +Table of Contents</h2></center> + +<center><a href="#INTRODUCTION">INTRODUCTION</a> +<br><a href="#BZGENERAL">BUGZILLA GENERAL</a> +<br><a href="#BZINSTALLATION">BUGZILLA INSTALLATION</a> +<br><a href="#BZCONFIGURATION">BUGZILLA CONFIGURATION</a> +<br><a href="#BZSECURITY">--security</a> +<br><a href="#BZEMAIL">--email</a> +<br><a href="#BZDATABASE">--database</a> +<br><a href="#BZNT">BUGZILLA and WINDOWS NT</a> +<br><a href="#BZUSE">BUGZILLA USE</a> +<br><a href="#BZKNOWNBUGS">BUGZILLA KNOWN BUGS</a> +<br><a href="#BZHACKING">BUGZILLA HACKING</a> +<br><a href="#BZAPI">--API</a> +<br><a href="#TINDERBOX">TINDERBOX</a> +<br><a href="#BONSAI">BONSAI</a></center> + +<p> +<hr WIDTH="100%"> +<center> +<h2> +<a NAME="INTRODUCTION"></a>INTRODUCTION</h2></center> + +<center>or "And all this time we thought we were *reducing* the number +of bugs"</center> + +<hr WIDTH="100%"> +<br>The Unofficial Webtools FAQ is designed to answer common user questions +outside the scope of the webtools README files and supporting documentation +in an easy "question and answer" format. Where appropriate, this FAQ will +refer to URLs rather than including documents in their entirety to ensure +completeness even should this FAQ become out of date. This is a living +document; please be sure to update your copy from the latest version available +in the netscape.public.mozilla.webtools newsgroup before mirroring. As +yet, there is no permanent home for the document other than the newsgroup. +<p>This FAQ is not maintained by Netscape or Netscape employees, so please +do not contact them regarding errors or omissions contained herein. Please +direct all questions, comments, updates, flames, etc. to <a href="mailto:mbarnson@excitehome.net">Matthew +P. Barnson </a>(barnboy or barnhome on irc.mozilla.org in #mozwebtools). +<p>I'm sure I've made some glaring errors or omissions in this paper -- +please <a href="mailto:mbarnson@excitehome.net">email me</a> corrections +or post corrections to the netscape.public.mozilla.webtools newsgroup. +<p>Bugzilla attracts very intelligent, competent people who need a good +bug-tracking system to support their projects, so I make a few assumptions +in this FAQ: +<ol> +<li> +You are using UNIX, or you use NT and have a high tolerance for pain.</li> + +<li> +You are a competent systems administrator with a working knowledge of UNIX +shells, security, Apache or Netscape/iPlanet web server, Perl, and MySQL.</li> + +<li> +You are not easily frustrated, and have a strong ability to figure out +answers to problems.</li> +</ol> + +<hr WIDTH="100%"> +<center> +<h2> +<a NAME="BZGENERAL"></a>BUGZILLA GENERAL</h2></center> + +<center>or "It's not a bug. It's a feature."</center> + +<hr WIDTH="100%"> +<p><b><i>Q</i></b>: <i>Where can I find information about bugzilla?</i> +<br><b><i>A</i></b>: You can stay up-to-date with the latest bugzilla information +at <a href="http://www.mozilla.org/projects/bugzilla/">http://www.mozilla.org/projects/bugzilla/</a>. +<p><b><i>Q</i></b>: <i>What license is Bugzilla distributed under?</i> +<br><b><i>A</i></b>: Bugzilla is under the Mozilla Public License. See +details at <a href="http://www.mozilla.org/MPL/">http://www.mozilla.org/MPL/</a> +<p><b><i>Q:</i></b> <i>How do I get commercial support for Bugzilla?</i> +<br><b><i>A</i></b>: As far as I know, there are not yet any companies +that offer commercial Bugzilla support. However, I've heard there are consulting +companies that will install and maintain a Bugzilla installation for charge, +and would accept responsibility for it's upkeep. I'm not sure which large +consulting firms do this yet -- I'm open to more contributions in this +area. +<p><b><i>Q</i></b>: <i>What major companies or projects are currently using +Bugzilla for bug-tracking?</i> +<br><b><i>A</i></b>: This is by no means a complete list, and is assembled +from contributions and about 10 minutes of searching on AltaVista. Contributions +welcome: +<ul> +<li> +<a href="http://www.netscape.com/">Netscape/AOL</a></li> + +<li> +<a href="http://www.mozilla.org/">Mozilla.org</a> (duh!)</li> + +<li> +<a href="http://www.excitestores.com/">AtHome Corporation</a></li> + +<li> +<a href="http://www.redhat.com/">Red Hat</a></li> + +<li> +<a href="http://fenris.lokigames.com/">Loki Entertainment Software</a></li> + +<li> +<a href="http://www.suse.com/">SuSe Corp</a></li> + +<li> +<a href="http://www.horde.org/">The Horde Project</a></li> + +<li> +<a href="http://www.eazel.com/">The Eazel Project</a></li> +</ul> +<b><i>Q</i></b>: <i>Who maintains Bugzilla?</i> +<br><b><i>A</i></b>: <a href="mailto:tara@tequilarista.org">Tara Hernandez</a> +is the current maintainer of Bugzilla. It was originally written and maintained +by <a href="mailto:terry@mozilla.org">Terry Weissman</a>, but he is no +longer heavily involved (Tara adds, "These days, <a href="mailto:terry@mozilla.org">Terry</a> +just hangs around and heckles"). The Quality Assurance contact for +Bugzilla, who makes sure we don't get too far out of line is <a href="mailto:matty@box.net.au">Matthew +Tuck</a>. You'll often hear from and about <a href="mailto:dmose@mozilla.org">Dan +Mosedale </a>and <a href="mailto:endico@mozilla.org">Dawn Endico</a>. Check +out their bios and responsibilities at <a href="http://www.mozilla.org/about.html">http://www.mozilla.org/about.html.</a> +They bear primary responsibility for keeping the current bugzilla.mozilla.org +site up-to-date, and have a vital interest in ensuring Bugzilla moves forward +(and doesn't break!) +<p><b><i>Q</i></b>: <i>Why does Bugzilla use .png files instead of .gifs +for graphs?</i> +<br><b><i>A</i></b>: Patent restrictions (see <a href="http://www.gnu.org/philosophy/gif.html">http://www.gnu.org/philosophy/gif.html</a> +for details). If you're using a recent version of the GD library and a +recent version of Bugzilla, this is no longer a FAQ. +<p><b><i>Q</i></b>: <i>How does Bugzilla stack up against other bug-tracking +databases?</i> +<br><b><i>A</i></b>: As far as I know, there have been no feature-by-feature +comparisons to other bug-tracking systems. Howeve, here are some +primary reasons people cite for moving to Bugzilla: +<ol> +<li> +Customizability</li> + +<li> +Maintainability (quick security fixes and trivial upgrades)</li> + +<li> +Industry support (<a href="http://www.mysql.com/">MySQL</a>, <a href="http://www.oracle.com/">Oracle</a>, +instead of custom little <a href="http://www.sqlcourse.com/">SQL</a> DB)</li> + +<li> +Adherence to web standards (<a href="http://web.golux.com/coar/cgi/">CGI</a>, +<a href="http://www.perl.org/">Perl</a>, +SQL)</li> + +<li> +Speed, proven on very large installations (<a href="http://bugzilla.mozilla.org/">bugzilla.mozilla.org</a>)</li> + +<li> +<a href="http://www.usenix.org/">UNIX</a>-based</li> + +<li> +<a href="http://www.tuxedo.org/~esr/writings/cathedral-bazaar/cathedral-bazaar.html">Open +Source</a>.</li> + +<li> +Price. However, don't let price be the selling point of Bugzilla +-- it survives on it's own merits.</li> +</ol> +<b><i>Q</i></b>: <i>How do I change my username in Bugzilla?</i> +<br><b><i>A</i></b>: You can't, through the regular Bugzilla interfaces. +You can do one of the following: +<ol> +<li> +Create a new user account</li> + +<li> +Change the Real Name associated with your login</li> + +<li> +Manually <a href="#BZDATABASE">edit the database entry</a>.</li> +</ol> +<i><b>Q</b>: Why doesn't Bugzilla offer this or that feature or compatability +with <insert cool tracking software here>?</i> +<br><b><i>A</i></b>: Terry writes, +<blockquote>I wrote Bugzilla primarily for mozilla.org's use. It is a secondary +concern (but one still important to me) that it be of use to other folks, +too. So, rather than spend a lot of time making everything thoroughly portable +and easy to install, I just threw it over the wall, and prayed that random +developers would help pitch in and make things easier for everyone.(I'm +being a little hard on myself here. I *did* spend a week porting the whole +thing from TCL to Perl, just so that outside folk would have a chance of +using it. You shoulda seen it before...)</blockquote> +<b>UPDATE</b>: Bugzilla is making tremendous strides in usability, customizability, +scalability, and user interfaces. It is widely considered the most +complete and popular open-source bug database in existence. <a href="http://www.mozilla.org/bugs/source.html">Download +a copy today!</a> +<p><b><i>Q</i></b>: <i>Why MySQL? I'm interested in seeing this run on +(insert "real" RDBMS name here)...</i> +<br><b><i>A</i></b>: Terry answers, +<blockquote>You're not the only one. But *I* am not very interested. I'm +not real SQL or database person. I just wanted to make a useful tool, and +build it on top of free software. So, I picked MySQL, and learned SQL by +staring at the MySQL manual and some code lying around here, and +<br>wrote Bugzilla. I didn't know that Enum's were non-standard SQL. I'm +not sure if I would have cared, but I didn't even know. So, to me, things +are "portable" because it uses MySQL, and MySQL is portable enough. I fully +understand (now) that people want to be portable to other databases, but +that's never been a real concern of mine.</blockquote> +<b>UPDATED ANSWER</b>: Looks like RedHat might land changes real soon that +will bring some more portability to Bugzilla. However, they are in +severe need of help. Please contact <a href="mailto:dkl@redhat.com">dkl@redhat.com</a> +if you are interested in helping this effort. +<p><b><i>Q</i></b>: <i>Why do the scripts say "/usr/bonsaitools/bin/perl" +instead of "/usr/bin/perl" or something else?</i> +<br><b><i>A</i></b>: Mozilla.org uses /usr/bonsaitools/bin/perl. The prime +rule in making submissions is "don't break bugzilla.mozilla.org". If it +breaks it, your patch will be reverted faster than you can do a diff. +Terry says: +<blockquote>Purely my own convention. I wanted a place to put a version +of Perl and other tools that was strictly under my control for the various +webtools, and not subject to anyone else. Edit it to point to whatever +you like.</blockquote> + +<p><br><b><i>Q</i></b>: <i>What about Red Hat Bugzilla?</i> +<br><b><i>A</i></b>: <a href="http://www.redhat.com/">Red Hat</a> has a +(arguably more user-friendly/customizable/scalable buzzword here) version +of Bugzilla available. Check it out at <a href="http://bugzilla.redhat.com/">http://bugzilla.redhat.com +</a>and +the sources at <a href="ftp://people.redhat.com/dkl/">ftp://people.redhat.com/dkl/</a>. +They've set theirs up to work with Oracle out of the box. The buzz says +their changes will be landing in the source tree "real soon now". +Note that it is based primarily upon the 2.8 Bugzilla tree; Bugzilla has +made some tremendous advances since the 2.8 release. I recommend +you download the primary Bugzilla as well as Red Hat's to check out the +differences for yourself. Red Hat Bugzilla's maintainer, <a href="mailto:dkl@redhat.com">dkl@redhat.com</a>, +when asked about landing the changes from the Red Hat fork, notes, +<blockquote>Somebody needs to take the ball and run with it. I'm +the only maintainer and am very pressed for time.</blockquote> + +<p><br><i><b>Q: </b>What about Loki Bugzilla?</i> +<br><b><i>A</i></b>: Loki Games has a customized version of Bugzilla +available at <a href="http://fenris.lokigames.com/">http://fenris.lokigames.com</a>. +From that page, +<blockquote>You may have noticed that Fenris is a fork from Bugzilla-- +our patches weren't suitable for integration --and a few people have expressed +interest in the code. Fenris has one major improvement over Bugzilla, and +that is individual comments are not appended onto a string blob, they are +stored as a record in a separate table. This allows you to, for instance, +separate comments out according to privilege levels in case your bug database +could contain sensitive information not for public eyes. We also provide +things like email hiding to protect user's privacy, additional fields such +as 'user_affected' in case someone enters someone else's bug, comment editing +and deletion, and more conditional system variables than Bugzilla does +(turn off attachments, qacontact, etc.).</blockquote> +Like Red Hat Bugzilla, I recommend if you are interested in their changes +that you download the source and compare. +<blockquote> </blockquote> + +<hr WIDTH="100%"> +<center> +<h2> +<a NAME="BZINSTALLATION"></a>BUGZILLA INSTALLATION</h2></center> + +<center>or "Divide by cucumber error. Please re-install universe +and reboot."</center> + +<hr WIDTH="100%"> +<br><b><i>Q</i></b>: <i>How do I download and install Bugzilla?</i> +<br><b><i>A</i></b>: The README included with Bugzilla documents the installation +procedures much more thoroughly than I can do here. You can always find +a current copy of the README in the distribution tarballs available at +<a href="http://www.mozilla.org/projects/bugzilla/">http://www.mozilla.org/projects/bugzilla/ +</a>. +This will eventually be documented in "The Bugzilla Installation Guide". +<p><b><i>Q</i></b>: <i>How do I install Bugzilla on Windows NT?</i> +<br><b><i>A</i></b>: That question is complex enough it deserves +<a href="#BZNT">it's +own section</a>, below. +<p><i><b>Q: </b>Is there an easy way to change the Bugzilla cookie +name?</i> +<br><b><i>A</i></b>: At present, no. +<p> +<hr WIDTH="100%"> +<center> +<h2> +<a NAME="BZCONFIGURATION"></a>BUGZILLA CONFIGURATION</h2></center> + +<center>or "make config. not war"</center> + +<hr WIDTH="100%"> +<br> +<blockquote> +<h3> +<a NAME="BZSECURITY"></a>SECURITY</h3> +</blockquote> +<b><i>Q</i></b>: <i>How do I completely disable MySQL security if +it's giving me problems (I've followed the instructions in the README!)?</i> +<br><b><i>A:</i></b> Run mysql like this: "mysqld --skip-grant-tables". +Please remember this makes mysql as secure as taping a $100 to the floor +of a football stadium bathroom for safekeeping. Before you plan to +put Bugzilla up for general consumption, you REALLY need to become familiar +with <a href="http://www.mysql.com/Manual_chapter/manual_Privilege_system.html#Privilege_system">MySQL +security</a>. +<p><b><i>Q</i></b>: <i>Are there any security problems with Bugzilla?</i> +<br><b><i>A</i></b>: Prior to 2.10, yes. For 2.10 and later, probably, +but we haven't discovered them yet.. You should upgrade to 2.10 and use +the following instructions from Chris Yeh's security advisory of 5/10/2000 +if you are running a previous version of bugzilla. Chances are good a lot +of these permissions issues will make it into checksetup.pl. +<br>It is recommended that you closely examine permissions on your Bugzilla +installation. Make sure you are not running mysqld as root. Included is +one person's examination of their local Bugzilla installation, and how +they secured it: +<p><tt><font size=-1> I closed-up some of the all-writeable files +and directories. The code itself had to be modified to keep it from making +directories and files world-writeable again... Once this was done, I felt +confident that this install of bugzilla was running securely. (We don't +run ftp, and mysql doesn't run as root). The setup we have is that apache +runs as user 'nobody'. Directories being written into via CGI are therefore +owner.group==nobody.nobody and only read/writable by user nobody, not world-writeable +as before ... The *.cgi/*.pl/etc scripts (source) are owned by root.root +and we can prevent CGI execution and HTTPD reading of the scripts by doing +chmod go-rwx.... Finally, we prevent reading of the writeable directories +by HTTP. (The security of this could further be improved by running bugzilla +as user 'bugzilla' with same privs as 'nobody' but at least a different +user than the webserver). I did the following to secure our install:</font></tt> +<br><tt><font size=-1>(1) cd /home/httpd/bugzilla ensure all files owned +root.root (other than ones in 'shadow' and 'data').</font></tt> +<br><tt><font size=-1>(2) chmod go-rwx backdoor.cgi ; chmod go-rwx *.sh +; chmod go-rwx printenv.cgi ; chmod go-rwx 0CGI.pl ; chmod go-rwx *~* ; +chown -R nobody.nobody data ; chmod -R go-rwx data ; chown -R nobody.nobody +shadow ; chmod -R go-rwx shadow</font></tt> +<br><tt><font size=-1>(3) in emacs, in *.pl and *.cgi and processmail in +bugzilla dir</font></tt> +<br><tt><font size=-1>(etags *.cgi *.pl processmail) ... do: (tags-query-replace +"umask 0" "umask 077" nil)</font></tt> +<br><tt><font size=-1>(tags-query-replace "umask(0)" "umask(077)" nil)</font></tt> +<br><tt><font size=-1>(tags-query-replace "0777" "0700" nil)</font></tt> +<br><tt><font size=-1>(tags-query-replace "0666" "0600" nil)</font></tt> +<br><tt><font size=-1>(4) re-enable bugzilla with /home/httpd/bug-track.conf +set to:</font></tt> +<br><tt><font size=-1>--------------------</font></tt> +<br><tt><font size=-1>AddHandler cgi-script .cgi</font></tt> +<br><tt><font size=-1>#</font></tt> +<br><tt><font size=-1># setup ExecCGI'able directory alias from which we +run</font></tt> +<br><tt><font size=-1># "bugzilla" under URL "bugs"</font></tt> +<br><tt><font size=-1>#</font></tt> +<br><tt><font size=-1>Alias /bugs/ "/home/httpd/bugzilla/"</font></tt> +<br><tt><font size=-1><Directory "/home/httpd/bugzilla"></font></tt> +<br><tt><font size=-1>Options Indexes ExecCGI</font></tt> +<br><tt><font size=-1>AllowOverride None</font></tt> +<br><tt><font size=-1>Order allow,deny</font></tt> +<br><tt><font size=-1>Allow from all</font></tt> +<br><tt><font size=-1></Directory></font></tt> +<br><tt><font size=-1>--------------------</font></tt> +<br><tt><font size=-1>(5) add to /home/httpd/bug-track.conf (prevent cgi +from being</font></tt> +<br><tt><font size=-1>written into data or shadow directories, and prevent +contents from</font></tt> +<br><tt><font size=-1>being read):</font></tt> +<p><tt><font size=-1>--------------------</font></tt> +<p><tt><font size=-1><Directory "/home/httpd/bugzilla/data"></font></tt> +<br><tt><font size=-1>Options None</font></tt> +<br><tt><font size=-1>AllowOverride None</font></tt> +<br><tt><font size=-1>Deny from all</font></tt> +<br><tt><font size=-1></Directory></font></tt> +<p><tt><font size=-1><Directory "/home/httpd/bugzilla/shadow"></font></tt> +<br><tt><font size=-1>Options None</font></tt> +<br><tt><font size=-1>AllowOverride None</font></tt> +<br><tt><font size=-1>Deny from all</font></tt> +<br><tt><font size=-1></Directory></font></tt> +<p><tt><font size=-1>--------------------</font></tt> +<p><tt><font size=-1>(6) I noticed that my non-superuser-$PATH had wound +up in apache's GGI</font></tt> +<br><tt><font size=-1>environment... that $PATH included "." so that could +have been a security-exploit-in-waiting right there... so remember, when +restarting apache on servers, do (in tcsh anyways):</font></tt> +<br><tt><font size=-1>unsetenv *</font></tt> +<br><tt><font size=-1>prior to doing</font></tt> +<br><tt><font size=-1>apachectl stop</font></tt> +<br><tt><font size=-1><wait></font></tt> +<br><tt><font size=-1>apachectl start</font></tt> +<p><i><b>Q</b>: I've implemented the security fixes mentioned in Chris +Yeh's security advisory of 5/10/2000 advising not to run MySQL as root, +and am running into problems with MySQL no longer working correctly.</i> +<br><b><i>A</i></b>: Mozilla.org had a problem getting enough file descriptors +once they stopped running mysql as root; they have many tables in their +database and had "shadowdb" turned on, which doubles the number of tables. +Terry mentioned in IRC: "I added the line "ulimit -n unlimited" to the +/bin/sh script in /etc/init.d that starts mysqld." That should fix ulimit +problems with MySQL. +<br> +<blockquote> +<h3> +<a NAME="BZEMAIL"></a>EMAIL</h3> +</blockquote> + +<p><br><i><b>Q</b>: I have a user who doesn't want to receive any more +email from Bugzilla. How do I stop it entirely for this user?</i> +<br><b><i>A</i></b>: Easy. Add his/her login name to "bugzilla_home/data/nomail". +One entry per line. It must match the login name exactly. +<br><b>UPDATE</b>: I'm not sure this works as advertised... +Anyone know of any bugs with this solution? +<p><i><b>Q</b>: I'm evaluating/testing Bugzilla, and don't want it to send +email to anyone but me. How do I do it?</i> +<br><b><i>A</i></b>: According to Terry, the *correct* way to do this is, +in editparams.cgi: "Go tweak the param for the mail text, replacing "To:" +with "X-Real-To:", and replacing "Cc:" with "X-Real-CC", and add a "To: +(myemailaddress)". This param file can also be manually edited bugzilla_home/data/params +(but is not recommended). +<p><b><i>Q</i></b>: <i>I want whineatnews.pl to whine at something more, +or other than, only new bugs. How do I do it?</i> +<br><b><i>A</i></b>: Try Klaas Freitag's excellent patch for "whineatassigned" +functionality. You can find it at <a href="http://bugzilla.mozilla.org/show_bug.cgi?id=6679">http://bugzilla.mozilla.org/show_bug.cgi?id=6679</a>. +Realize that as Bugzilla progresses, this patch may go out of date. At +present, I know of no plans to integrate this functionality into the core +Bugzilla distribution. +<p><b><i>Q</i></b>: <i>I don't like/want to use Procmail to handle email +to bugzilla. What else can I use?</i> +<br><b><i>A</i></b>: Bugzilla can work with alternate MTA's/filters, +but there is no documentation how. +<p><b><i>Q</i></b>: <i>How do I set up the email interface to submit/change +bugs via email?</i> +<br><b><i>A</i></b>: Download the tarball or CVS and extract it (if applicable). +CD to the (bugzilla_home)/contrib directory, and read the README contained +therein. Seth will be pulling his changes (the bugzilla email submission +stuff) into the main tree sometime as soon as he gets the OK from the powers-that-be. +Procmail is included by default on most Linux distributions, and if you +use the bugzilla.procmailrc file as the .procmailrc for the user bugzilla +runs as, it works pretty quickly. +<br>My setup is a little different from the standard way of doing things. +Here's what I do: +<ol> +<li> +cd (bugzilla_home, wherever that is)</li> + +<li> +chmod 775 contrib</li> + +<li> +chmod 644 contrib/*</li> + +<li> +chmod 755 contrib/*.pl</li> + +<li> +chmod 777 data</li> + +<li> +chmod -R 775 data/mimedump-tmp</li> + +<li> +chmod -R 775 data/mining</li> + +<li> +vi /etc/aliases: add 'bugs: | "/usr/bin/procmail -m /etc/procmailrcs/bugs"'</li> + +<li> +cp /usr/local/bugzilla/contrib/bugzilla.procmailrc /etc/procmailrcs/bugs</li> + +<li> +chmod 775 /etc/procmailrcs/bugs</li> + +<li> +And, in my case, since we use Linux-Mandrake most everywhere (which includes +some extra security options), I also had to "ln -s /usr/bin/procmail /etc/smrsh/procmail. +smrsh is a way to prevent people from running any applications over Sendmail +unless you specify it in this directory. YMMV.</li> +</ol> +If you've followed the README, you should be good to go; send an email +to "bugs@my.host.name" and watch it work. +<p><b><i>Q</i></b>: <i>Email takes FOREVER to reach me from bugzilla -- +it's extremely slow. What gives?</i> +<br><b><i>A</i></b>: If you are using an alternate Mail Transport Agent +(MTA other than sendmail), make sure the options given in the "processmail" +script for all instances of "sendmail" are correct for your MTA. If you +are using Sendmail, you may wish to delete the "-ODeliveryMode=deferred" +option in the "processmail" script for every invocation of "sendmail". +(Be sure and leave the "-t" option, though!) This option is put into +the code to handle the massive mail delivery load bugzilla.mozilla.org +gets -- but most of us don't need it. We're lobbying to make it a +settable parameter. Realize if you turn this off, and plan on sending +more than a few hundred email messages a day, people may experience nasty +slowdowns when submitting changes to bugs because Sendmail insists on delivering +it *that instant*. +<p><b><i>Q</i></b>: <i>Email never reaches me from bugzilla changes! What +gives?</i> +<br><b><i>A</i></b>: Chances are really good Bugzilla expects "sendmail" +to live somewhere else than you have it installed. Make sure your "sendmail" +lives in, or has a symlink to, "/usr/lib/sendmail". +<br> +<blockquote> +<h3> +<a NAME="BZDATABASE"></a>DATABASE</h3> +</blockquote> +<b><i>Q</i></b>: <i>I've heard Bugzilla can be used with Oracle?</i> +<br><b><i>A</i></b>: <a href="http://bugzilla.redhat.com/">Red Hat Bugzilla</a> +works with Oracle. The current mozilla.org version takes some work, +though. +<p><b><i>Q:</i></b> <i>Bugs are missing from queries, but exist in the +database (and I can pull them up by specifying the bug ID). What's wrong?</i> +<br><b><i>A</i></b>: You've almost certainly enabled the "shadow database", +but for some reason it hasn't been updated for all your bugs. This is the +database against which queries are run, so that really complex or slow +queries won't lock up portions of the database for other users. You can +turn off the shadow database in editparams.cgi. If you wish to continue +using the shadow database, then as your "bugs" user run "./syncshadowdb +-syncall" from the command line in the bugzilla installation directory +to recreate your shadow database. After it finishes, be sure to check the +params and make sure that "queryagainstshadowdb" is still turned on. The +syncshadowdb program turns it off if it was on, and is supposed to turn +it back on when completed; that way, if it crashes in the middle of recreating +the database, it will stay off forever until someone turns it back on by +hand. Apparently, it doesn't always do that yet. +<p><b>Q</b>: <i>I think my database might be corrupted, or contain invalid +entries. What do I do?</i> +<br>A: Run the "sanity check" utility (./sanitycheck.cgi in the bugzilla_home +directory) to see! If it all comes back, you're OK. If it doesn't +come back OK (i.e. any red letters), there are certain things Bugzilla +can recover from and certain things it can't. If it can't auto-recover, +I hope you're familiar with mysqladmin commands or have installed another +way to manage your database... +<p><b><i>Q</i></b>: <i>I want to manually edit some entries in my database. +How?</i> +<br><b>A</b>: There is no facility in Bugzilla itself to do this. It's +also generally not a smart thing to do if you don't know exactly what you're +doing. However, if you understand SQL you can use the mysqladmin utility +to manually insert, delete, and modify table information. Personally, I +hate dealing with big SELECT statements and such, so I use "<a href="http://www.phpwizard.net/phpMyAdmin/">phpMyAdmin</a>", +to do all my database administration. You have to compile a PHP module +with MySQL support to make it work, but it's very clean and easy to use. +There are other utilities that work, as well, but I am lacking URL's. +<p><b>Q</b>: <i>MySQL GPL edition doesn't seem to work...</i> +<br><b><i>A</i></b>: Right! It doesn't! It's too old. Download the latest +tarball or rpm from <a href="http://www.mysql.com/">www.mysql.com</a> if +you want this to work. +<p><b><i>Q</i></b>: <i>I think I've set up MySQL permissions correctly, +but bugzilla still can't connect.</i> +<br><b><i>A</i></b>: Try running MySQL from it's binary: "mysqld --skip-grant-tables". +This will allow you to completely rule out grant tables as the cause of +your frustration. However, I do not recommend you run it this way on a +regular basis, unless you really want your web site defaced and your machine +cracked... +<p><b><i>Q</i></b>: <i>How do I synchronize bug information among multiple +different Bugzilla databases?</i> +<br><b><i>A</i></b>: Currently, there is no way to do this. However, a +discussion about this has raged on and off in the newsgroup -- feel free +to whip something up, put it out there, and see how it's received. We're +at the point where most folks are sick of discussion. If you can create +a working model with working code, that's 90% of the battle. +<p><i><b>Q: </b>I get bizarre errors when trying to submit data, +particularly problems with "groupset". What gives?</i> +<br>A: If you're sure your MySQL parameters are correct, you might +want turn "strictvaluechecks" OFF in editparams.cgi. If you have +"usebugsentry" set "On", you also cannot submit a bug as readable by more +than one group with "strictvaluechecks" ON. +<p> +<hr WIDTH="100%"> +<center> +<h2> +<a NAME="BZNT"></a>BUGZILLA AND WINDOWS NT</h2></center> + +<center>or "Welcome to Microsoft, where we put the 'NT' in "CAN'T"!</center> + +<hr WIDTH="100%"> +<p>Right now, running Bugzilla under Windows NT is an extremely hairy process. +I'll provide the instructions below, but please don't ask me how it's done +-- getting this working on NT involves a lot of patience, skill, and PFM +(Pure Fscking Magic). As far as I know, nobody has been able to get a recent +(2.8 or post) version of Bugzilla running on NT. If you know different, +or can provide updated instructions to those provided below, please email +<a href="mailto:mbarnson@excitehome.net">Matthew +Barnson</a> with details. +<br>These are hints straight out of the newsgroup discussions. I +can't offer much more editing or insight, since I don't manage Bugzilla +on any NT boxes. +<p><b><i>Q</i></b>: <i>What is the easiest way to run Bugzilla on NT?</i> +<br><b><i>A</i></b>: Remove NT. Install Linux. Slap a label on the box +that says "Windows NT." The boss will never know the difference, except +perhaps wonder why the machine isn't crashing anymore. +<p><b><i>Q</i></b>: <i>CGI's are failing with a "something.cgi is not a +valid Windows NT application" error. Why?</i> +<br><b><i>A:</i></b> Depending on what Web server you are using, you will +have to configure the Web server to treat *.cgi files as CGI scripts. In +IIS, you do this by adding *.cgi to the App Mappings with the <path>\perl.exe +%s %s as the executable. +<br>...or this tip from Microsoft's web site... +<br>"Set application mappings. In the ISM, map the extension for the script +file(s) to the executable for the script interpreter. For example, you +might map the extension .py to Python.exe, the executable for the Python +script interpreter. Note For the ActiveState Perl script interpreter, the +extension .pl is associated with PerlIS.dll by default. If you want to +change the association of .pl to perl.exe, you need to change the application +mapping. In the mapping, you must add two percent (%) characters to the +end of the pathname for perl.exe, as shown in this example: c:\perl\bin\perl.exe +%s %s" +<p><b><i>Q</i></b>: <i>Can I have some general instructions on how to make +this work?</i> +<br><b><i>A</i></b>: Sure. Your Mileage May Vary. Contact <a href="mailto:andrew_lahser@merck.com">Andrew +Lahser </a>for the patches mentioned. He may decide to kill me for +saying that, though... +<ol> +<li> +#!C:/perl/bin/perl had to be added to every perl file.</li> + +<li> +Converted to Net::SMTP to handle mail messages instead of /usr/bin/sendmail.</li> + +<li> +The crypt function isn't available on Windows NT (at least none that I +am aware), so I made encrypted passwords = plaintext passwords.</li> + +<li> +The system call to diff had to be changed to the Cygwin diff.</li> + +<li> +This was just to get a demo running under NT, it seems to be working good, +and I have inserted almost 100 bugs from another bug tracking system. Since +this work was done just to get an in-house demo, I am NOT planning on making +a patch for submission to Bugzilla. If you would like a zip file, let me +know.</li> +</ol> +<b><i>Q</i></b>: <i>Hmm, couldn't figure it out from the general instructions +above. How about step-by-step?</i> +<br><b><i>A</i></b>: Sure! Here ya go! +<ol> +<li> +Install IIS 4.0 from the NT Option Pack #4.</li> + +<li> +Download and install Active Perl.</li> + +<li> +Install the Windows GNU tools from Cygwin. Make sure to add the bin directory +to your system path. (Everyone should have these, whether they decide to +use Bugzilla or not. :-) )</li> + +<li> +Download relevant packages from ActiveState at http://www.activestate.com/packages/zips/. ++ DBD-Mysql.zip</li> + +<li> +Extract each zip file with WinZip, and install each ppd file using the +notation: ppm install <module>.ppd</li> + +<li> +Install Mysql. *Note: If you move the default install from c:\mysql, +you must add the appropriate startup parameters to the NT service. (ex. +-b e:\\programs\\mysql)</li> + +<li> +Download any Mysql client. http://www.mysql.com/download_win.html</li> + +<li> +Setup MySql. (These are the commands that I used.)</li> + +<ol> +<br>I. Cleanup default database settings. +<br> C:\mysql\bin\mysql -u root mysql +<br> mysql> DELETE FROM user WHERE Host='localhost' AND User=''; +<br> mysql> quit +<br>C:\mysql\bin\mysqladmin reload +<p>II. Set password for root. +<br> C:\mysql\bin\mysql -u root mysql +<br> mysql> UPDATE user SET Password=PASSWORD('new_password') +<br> WHERE user='root'; +<br> mysql> FLUSH PRIVILEGES; +<br> mysql> quit +<br> C:\mysql\bin\mysqladmin -u root reload +<p>III. Create bugs user. +<br> C:\mysql\bin\mysql -u root -p +<br> mysql> insert into user (host,user,password) values('localhost','bugs',''); +<br> mysql> quit +<br> C:\mysql\bin\mysqladmin -u root reload +<p>IV. Create the bugs database. +<br> C:\mysql\bin\mysql -u root -p +<br> mysql> create database bugs; +<p>V. Give the bugs user access to the bugs database. +<br> mysql> insert into db (host,db,user,select_priv,insert_priv,update_priv,delete_priv,create_priv,drop_priv) +values('localhost','bugs','bugs','Y','Y','Y','Y','Y','N') +<br> mysql> quit +<br> C:\mysql\bin\mysqladmin -u root reload</ol> + +<li> +Run the table scripts to setup the bugs database.</li> + +<li> +Change CGI.pm to use the following regular expression because of differing +backslashes in NT versus UNIX.</li> + +<ul> +<li> +$0 =~ m:[^\\]*$:;</li> +</ul> + +<li> +Had to make the crypt password = plain text password in the database. (Thanks +to Andrew Lahser" <andrew_lahser@merck.com>" on this one.) The files +that I changed were:</li> + +<ul> +<li> +globals.pl</li> + +<li> +CGI.pl</li> + +<li> +alternately, you can try commenting all references to 'crypt' string and +replace them with similar lines but without encrypt() or crypr() functions +insida all files.</li> +</ul> + +<li> +Replaced sendmail with Windmail. Basically, you have to come up with a +sendmail substitute for NT. Someone said that they used a Perl module (Net::SMTP), +but I was trying to save time and do as little Perl coding as possible.</li> + +<li> +Added "perl" to the beginning of all Perl system calls that use a perl +script as an argument and renamed processmail to processmail.pl.</li> + +<li> +In processmail.pl, I added binmode(HANDLE) before all read() calls. I'm +not sure about this one, but the read() under NT wasn't counting the EOLs +without the binary read."</li> +</ol> +<b><i>Q</i></b>: <i>I'm having trouble with the perl modules for NT not +being able to talk to to the database...</i> +<br><b><i>A:</i></b> Your modules may be outdated or inaccurate... +<ol> +<li> +Try hitting http://www.activestate.com/ActivePerl</li> + +<li> +Download ActivePerl from there.</li> + +<br>After that: +<li> +go to your prompt</li> + +<li> +type 'ppm'</li> + +<li> +PPM> install DBI DBD-mysql GD</li> +</ol> +I reckon TimeDate and Data::Dumper come with the activeperl. You can check +the ActiveState site for packages for installation through PPM. [http://www.activestate.com/Packages/] +<p> +<hr WIDTH="100%"> +<center> +<h2> +<a NAME="BZUSE"></a>BUGZILLA USE</h2></center> + +<center>or "Keyboard: Device used for entering errors into computer"</center> + +<hr WIDTH="100%"> +<p><b><i>Q</i></b>: <i>How do I use "new email tech"?</i> +<br><b><i>A</i></b>: First, go to editparams.cgi and make sure the "newemailtech" +option is set to "on", then set the "new email tech" option in your personal +user prefs "on". +<p><b>Q</b>: <i>How do I make "new email tech" the default for my entire +site?</i> +<br><b><i>A</i></b>: You need to alter the user preferences table using +one of the tools mentioned in the <a href="#BZDATABASE">DATABASE section</a>. +Change the default value for "newemailtech" to "1", and change any user +values you think apply. +<p><b><i>Q</i></b>: <i>I'm confused by the behavior of the "accept" button +in the Show Bug form. Why doesn't it assign the bug to me when I accept +it?</i> +<br><b><i>A</i></b>: Right now, how this should behave is the subject of +considerable discussion on the mailing list and in the bug database. There +is a <a href="http://bugzilla.mozilla.org/show_bug.cgi?id=25273">patch +</a>for this, and a lot of talk. Tara has this to say: +<blockquote>"I think I put this in the main bug itself, but I have to admit +I *really* don't like the whole "accept" thing at this point. I especially +am completely against anything that changes the current functionality, +and am only moderately placated by the idea of seperate additional functionality. +IMHO Bugzilla is getting so kludgy that all we're doing is making things +harder and harder to understand and maintain, not to mention adding additional +fields to an already almost overwhelming query form. For now I'm going +to have to make people who want this suffer through sharing patches until +I come up with a course of action on it."</blockquote> +<b></b> +<p><br><b>Q: </b><i>How do I enable voting?</i> +<br><b><i>A</i></b>: Make sure you're using at least version 2.10. +It's available via editparams.cgi. +<p><i><b>Q: </b>I can't upload anything into the database via the +"Create Attachment" link. What am I doing wrong?</i> +<br><b><i>A</i></b>: The most likely cause is a very old browser +or a browser that is incompatible with file upload via POST. Download +the latest Netscape or Microsoft browser to handle uploads correctly. +<br> +<p> +<hr WIDTH="100%"> +<center> +<h2> +<a NAME="BZKNOWNBUGS"></a>BUGZILLA KNOWN BUGS</h2></center> + +<center>or "These are all 'known bugs'. Whats the frickin' problem?"</center> + +<hr WIDTH="100%"> +<p><b><i>Q</i></b>: <i>What bugs currently exist in bugzilla?</i> +<br><b><i>A</i></b>: The answer is too long (and easily outdated) +to keep in this FAQ. However, bugzilla is made for this, so just +try <a href="http://bugzilla.mozilla.org/buglist.cgi?bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&email1=&emailtype1=substring&emailassigned_to1=1&email2=&emailtype2=substring&emailreporter2=1&bugidtype=include&bug_id=&changedin=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&product=Webtools&component=Bugzilla&short_desc=&short_desc_type=substring&long_desc=&long_desc_type=substring&bug_file_loc=&bug_file_loc_type=substring&status_whiteboard=&status_whiteboard_type=substring&keywords=&keywords_type=anywords&field0-0-0=noop&type0-0-0=noop&value0-0-0=&order=bugs.bug_id">this +link</a>. +<p><b><i>Q</i></b>: <i>Groups don't quite work right yet...</i> +<br><b><i>A</i></b>: Correct. That's a current area of hacking. +You may want to check out Loki's version of Bugzilla for some patches that +support the group functionality you need. +<p><i><b>Q</b>: Why can't I set "target milestone" to something other +than a number?</i> +<br><b><i>A</i></b>: The concept of a target milestone was initially +that each group would have their own definition for what each target milestone +number is, but share a common pool of numbers. Unfortunately, this +concept has proven confusing for new and experienced users alike. +Someone needs to pick up the ball and run with "target milestone" so it +has the following features: +<ul> +<li> +Each Product can have milestone names independent of the other projects</li> + +<li> +Each Product can use numbers or names for arbitrary milestones</li> + +<li> +There must be a clean way to define these milestones without a ridiculously +complex params file</li> +</ul> +<i><b>Q: </b>Why shouldn't I delete bugs?</i> +<br><i>A</i>: If you allow bug deletion, you run the risk of screwing +up dependencies in your database. While these aren't always critical, +it's sometimes tought to repair. I recommend you do not allow bug +deletion. +<br> +<br> +<p> +<hr WIDTH="100%"> +<center> +<h2> +<a NAME="BZHACKING"></a>BUGZILLA HACKING</h2></center> + +<center>or "Who's this General Failure guy, and why is he trying to read +my hard drive?"</center> + +<hr WIDTH="100%"> +<p><b><i>Q</i></b>: <i>What's the best way to submit patches? What +guidelines should I follow.</i> +<br>A: Tara summed this FAQ up nicely: +<blockquote>"Well, I guess I'd better answer this, as I'm the one who's +supposed to be in charge of this stuff... +<br>I say, if you have a patch that is a bug fix or feature enhancement, +log a bug and attach the patch. I've inherited almost 300 bugs from +the ownership transition, so I can't guarantee how soon I'll get to it, +but I'm steadily working my way through the bug list and trying to pay +special attention to all bugs that do come with patches. Secondly, if you'd +like faster feedback or better exposure, I'd post the bug number URL to +the newsgroup so more people can have a look and provide feedback, suggestions, +etc. That way I think all bases are covered. Speaking for myself +in trying to be a good module owner, getting a new bug makes sure I +<br>don't lose track of your patch, so this makes it easier for me."</blockquote> +<i><b>Q</b>:</i> <i>What does the above mean for me when I want to +submit a bug?</i> +<br><b><i>A</i></b>: Follow this procedure: +<ol> +<li> +<a href="http://bugzilla.mozilla.org/enter_bug.cgi?product=Webtools">Enter +a bug</a> into bugzilla.mozilla.org for the "Webtools" product, "Bugzilla" +component.</li> + +<li> +Upload your patch as a unified DIFF (or new source file) by clicking "Create +a new attachment" link on the bug page you've just created, and include +any descriptions of database changes you may make, into the bug ID you +submitted in step #1.</li> + +<li> +Announce your patch and the associated URL (http://bugzilla.mozilla.org/show_bug.cgi?id=XXXX) +for discussion in the <a href="news://news.mozilla.org/netscape.public.mozilla.webtools">newsgroup</a> +(netscape.public/mozilla.webtools). You'll get a really good, fairly +immediate reaction to the implications of your patch, which will also give +Tara an idea how well-received the change would be.</li> + +<li> +If it passes muster with minimal modification, Tara will put it into CVS. +If you submit enough really good patches (I have no idea how much "enough" +is), you may be granted CVS write access.</li> + +<li> +Bask in the glory of the fact that YOU helped write the most successful +open-source bug-tracking software on the planet :)</li> +</ol> + +<blockquote> +<h3> +<a NAME="BZAPI"></a>API</h3> +</blockquote> +<b><i>Q</i></b>: <i>I want to add a new form or module to Bugzilla. +Where can I find API documention?</i> +<br>A: Right now, there really is none. I plan on writing copious +documentation for what each file and module does, as well how to program +new .cgi's to use the functionality and present alternate interfaces. +<p>CGI scripts: +<ul> +<li> +backdoor.cgi</li> + +<li> +buglist.cgi</li> + +<li> +changepassword.cgi</li> + +<li> +colchange.cgi</li> + +<li> +createaccount.cgi</li> + +<li> +createattachment.cgi</li> + +<li> +describecomponents.cgi</li> + +<li> +describekeywords.cgi</li> + +<li> +doeditparams.cgi</li> + +<li> +doeditvotes.cgi</li> + +<li> +editcomponents.cgi</li> + +<li> +editgroups.cgi</li> + +<li> +editkeywords.cgi</li> + +<li> +editmilestones.cgi</li> + +<li> +editparams.cgi</li> + +<li> +editproducts.cgi</li> + +<li> +editusers.cgi</li> + +<li> +editversions.cgi</li> + +<li> +enter_bug.cgi</li> + +<li> +long_list.cgi</li> + +<li> +new_comment.cgi</li> + +<li> +post_bug.cgi</li> + +<li> +process_bug.cgi</li> + +<li> +query.cgi</li> + +<li> +relogin.cgi</li> + +<li> +reports.cgi</li> + +<li> +sanitycheck.cgi</li> + +<li> +show_activity.cgi</li> + +<li> +show_bug.cgi</li> + +<li> +showattachment.cgi</li> + +<li> +showdependencygraph.cgi</li> + +<li> +showdependencytree.cgi</li> + +<li> +showvotes.cgi</li> + +<li> +userprefs.cgi</li> +</ul> +PM/pl modules: +<ul> +<li> +contrib/BugzillaEmail.pm</li> + +<li> +contrib/bug_email.pl</li> + +<li> +contrib/bugzilla_email_append.pl</li> + +<li> +contrib/gnats2bz.pl</li> + +<li> +CGI.pl</li> + +<li> +bug_form.pl</li> + +<li> +checksetup.pl</li> + +<li> +collectstats.pl</li> + +<li> +defparams.pl</li> + +<li> +globals.pl</li> + +<li> +whineatnews.pl</li> + +<li> +RelationSet.pm</li> +</ul> +HTML: +<ul> +<li> +contrib/bugmail_help.html</li> + +<li> +booleanchart.html</li> + +<li> +bug_status.html</li> + +<li> +bugwritinghelp.html</li> + +<li> +confirmhelp.html</li> + +<li> +help.html</li> + +<li> +helpemailquery.html</li> + +<li> +how_to_mail.html</li> + +<li> +index.html</li> + +<li> +newquip.html</li> + +<li> +notargetmilestone.html</li> + +<li> +votehelp.html</li> +</ul> + +<p><br><b><i>Q</i></b>: What are the most-needed features? +<br><b><i>A</i></b>: Check out the Bugzilla Development Roadmap at +<a href="http://www.mozilla.org/projects/bugzilla/roadmap.html">http://www.mozilla.org/projects/bugzilla/roadmap.html</a> +<p> +<hr WIDTH="100%"> +<center> +<h2> +<a NAME="TINDERBOX"></a>TINDERBOX</h2></center> + +<center>or "Friendly Fire... isn't"</center> + +<hr WIDTH="100%"> +<br>I don't use it yet -- anybody have good FAQ's for this area? +<p> +<hr WIDTH="100%"> +<center> +<h2> +<a NAME="BONSAI"></a>BONSAI</h2></center> + +<center>or "I like to climb trees and eat peanut butter with a spatula +while singing operas."</center> + +<hr WIDTH="100%"> +<br>Same as Tinderbox. But these are still part of webtools, so they need +to be here for completeness. +<p> +<hr WIDTH="100%"> +<center> +<h2> +<a NAME="MAINTAINER"></a>MAINTAINER & THIS DOCUMENT</h2></center> + +<hr WIDTH="100%"> +<p><i><b>Q: </b>Why do you use this antiquated format for maintaining +the FAQ, instead of FAQ-O-Matic or (insert cool FAQ program here)</i> +<br><b><i>A: </i></b>I'm actively seeking a better way to maintain +this. It's easily maintainable in it's current form, but as it grows +it will become much less so. I'm interested in more options, but +don't want to lose control of the FAQ or be subjected to a page that's +a nest of hyperlinks and unprintable. The FAQ-O-Matic tends to create +FAQ's that cannot be easily printed as one page, and not easily portable +to another format (particulary PDF). One must be able to maintain +the FAQ as a single, printable document; if you know of a good system that +will fit the bill, let me know. +<p><b><i>Q</i></b>: <i>Who are you?</i> +<br><b><i>A</i></b>: I'm Matthew P. Barnson, manager of Systems Administration +for <a href="http://www.excitestores.com">Excite@Home E-Business Services +</a>and +part-time Bugzilla hacker :) +<p><b><i>Q</i></b>: <i>Why are you doing this?</i> +<br><b><i>A</i></b>: I have nothing better to do with my time! +<br> Seriously, I run a fairly large private Bugzilla database. +I felt the need for some documentation to help other SysAdmins run this +thing. There was nothing out there like it, so I decided to improve +what I'd written for internal documentation with more general questions +and release it to the public under the MPL. I feel like the Mozilla +Webtools are far more in need of good documentation and a major architectural +rewrite than they are more hacks to support more features. Since +I'm not qualified to write more than trivial hacks for Bugzilla if I were +to code, I figured doing some documentation would be A Good Thing. +<p><b><i>Q</i></b>: <i>How are you affiliated with <a href="http://www.mozilla.org">Mozilla.org</a>?</i> +<br><i>A</i>: I'm not. +<p><b><i>Q</i></b>: <i>Where do those lame quotes in each section +heading come from?</i> +<br><b><i>A</i></b>: Check out <a href="http://bugzilla.mozilla.org/data/comments">http://bugzilla.mozilla.org/data/comments</a>. +These are random quips added by people who use bugzilla. I find them +endlessly entertaining. +<br> I am personally attempting to address the numerous documentation +needs, including an Installation guide (based upon the README), Administration +Guide, Troubleshooting guide, Database Management Guide, and Configuration +Guide. +<br> +<p> +<hr WIDTH="100%"> +<center> +<h2> +THE END</h2></center> + +<hr WIDTH="100%"> +</body> +</html> |