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authorbarnboy%trilobyte.net <>2001-08-11 07:15:12 +0200
committerbarnboy%trilobyte.net <>2001-08-11 07:15:12 +0200
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tree1c32feb9b9d72305a28beb0482ca68a9f4c805b8 /docs/html/how.html
parentd819eae3af3b13d4b6f17e818d449eaabe58ff9d (diff)
downloadbugzilla-5bef49c26c5d3c49da84aeddee3217a2fa917e8c.tar.gz
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-<HTML
-><HEAD
-><TITLE
->How do I use Bugzilla?</TITLE
-><META
-NAME="GENERATOR"
-CONTENT="Modular DocBook HTML Stylesheet Version 1.64
-"><LINK
-REL="HOME"
-TITLE="The Bugzilla Guide"
-HREF="index.html"><LINK
-REL="UP"
-TITLE="Using Bugzilla"
-HREF="using.html"><LINK
-REL="PREVIOUS"
-TITLE="Why Should We Use Bugzilla?"
-HREF="why.html"><LINK
-REL="NEXT"
-TITLE="What's in it for me?"
-HREF="init4me.html"></HEAD
-><BODY
-CLASS="SECTION"
-BGCOLOR="#FFFFFF"
-TEXT="#000000"
-LINK="#0000FF"
-VLINK="#840084"
-ALINK="#0000FF"
-><DIV
-CLASS="NAVHEADER"
-><TABLE
-WIDTH="100%"
-BORDER="0"
-CELLPADDING="0"
-CELLSPACING="0"
-><TR
-><TH
-COLSPAN="3"
-ALIGN="center"
->The Bugzilla Guide</TH
-></TR
-><TR
-><TD
-WIDTH="10%"
-ALIGN="left"
-VALIGN="bottom"
-><A
-HREF="why.html"
->Prev</A
-></TD
-><TD
-WIDTH="80%"
-ALIGN="center"
-VALIGN="bottom"
->Chapter 4. Using Bugzilla</TD
-><TD
-WIDTH="10%"
-ALIGN="right"
-VALIGN="bottom"
-><A
-HREF="init4me.html"
->Next</A
-></TD
-></TR
-></TABLE
-><HR
-ALIGN="LEFT"
-WIDTH="100%"></DIV
-><DIV
-CLASS="SECTION"
-><H1
-CLASS="SECTION"
-><A
-NAME="HOW"
->4.3. How do I use Bugzilla?</A
-></H1
-><TABLE
-BORDER="0"
-WIDTH="100%"
-CELLSPACING="0"
-CELLPADDING="0"
-CLASS="EPIGRAPH"
-><TR
-><TD
-WIDTH="45%"
->&nbsp;</TD
-><TD
-WIDTH="45%"
-ALIGN="LEFT"
-VALIGN="TOP"
-><I
-><P
-><I
->Hey! I'm Woody! Howdy, Howdy, Howdy!</I
-></P
-></I
-></TD
-></TR
-></TABLE
-><P
-> Bugzilla is a large, complex system. Describing how to use it
- requires some time. If you are only interested in installing or administering
- a Bugzilla installation, please consult the Installing and Administering
- Bugzilla portions of this Guide. This section is principally aimed towards
- developing end-user mastery of Bugzilla, so you may fully enjoy the benefits
- afforded by using this reliable open-source bug-tracking software.
- </P
-><P
-> Throughout this portion of the Guide, we will refer to user account
- options available at the Bugzilla test installation,
- <A
-HREF="http://landfill.tequilarista.org/"
-TARGET="_top"
-> landfill.tequilarista.org</A
->.
- <DIV
-CLASS="NOTE"
-><BLOCKQUOTE
-CLASS="NOTE"
-><P
-><B
->Note: </B
-> Some people have run into difficulties completing this tutorial. If
- you run into problems, please check the updated, online documentation available
- at <A
-HREF="http://www.trilobyte.net/barnsons/"
-TARGET="_top"
->http://www.trilobyte.net/barnsons</A
->.
- If you're still stumped, please subscribe to the newsgroup and provide details of exactly
- what's stumping you! If enough people complain, I'll have to fix it in the next
- version of this Guide. You can subscribe to the newsgroup at
- <A
-HREF="news://news.mozilla.org/netscape.public.mozilla.webtools"
-TARGET="_top"
-> news://news.mozilla.org/netscape.public.mozilla.webtools</A
->
- </P
-></BLOCKQUOTE
-></DIV
->
- Although Landfill serves as a great introduction to Bugzilla, it does not offer
- all the options you would have as a user on your own installation of Bugzilla,
- nor can it do more than serve as a general introduction to Bugzilla. Additionally,
- Landfill often runs cutting-edge versions of Bugzilla for testing, so some things
- may work slightly differently than mentioned here.
- </P
-><DIV
-CLASS="SECTION"
-><H2
-CLASS="SECTION"
-><A
-NAME="MYACCOUNT"
->4.3.1. Create a Bugzilla Account</A
-></H2
-><P
-> First thing's first! If you want to use Bugzilla, first you need to create
- an account. Consult with the administrator responsible for your installation
- of Bugzilla for the URL you should use to access it.
- If you're test-driving the end-user Bugzilla experience, use this URL:
- <A
-HREF="http://landfill.tequilarista.org/mozilla/bugzilla/"
-TARGET="_top"
-> http://landfill.tequilarista.org/mozilla/bugzilla/</A
->
- </P
-><P
-></P
-><OL
-TYPE="1"
-><LI
-><P
-> Click the "Open a new Bugzilla account" link.
- </P
-></LI
-><LI
-><P
-> Enter your "E-mail address" and "Real Name" (or whatever name you want to call yourself)
- in the spaces provided, then select the "Create Account" button.
- </P
-></LI
-><LI
-><P
-> Within 5-10 minutes, you should receive an email to the address you provided above,
- which contains your login name (generally the same as the email address), and
- a password you can use to access your account. This password is randomly generated,
- and should be changed at your nearest opportunity (we'll go into how to do it later).
- </P
-></LI
-><LI
-><P
-> Click the "Log In" link in the yellow area at the bottom of the page in your browser,
- then enter your "E-mail address" and "Password" you just received into the spaces provided,
- and select "Login".
- <DIV
-CLASS="NOTE"
-><BLOCKQUOTE
-CLASS="NOTE"
-><P
-><B
->Note: </B
-> If you ever forget your password, you can come back to this page, enter your
- "E-mail address", then select the "E-mail me a password" button to have your password
- mailed to you again so that you can login.
- </P
-></BLOCKQUOTE
-></DIV
->
- <DIV
-CLASS="CAUTION"
-><P
-></P
-><TABLE
-CLASS="CAUTION"
-BORDER="1"
-WIDTH="90%"
-><TR
-><TD
-ALIGN="CENTER"
-><B
->Caution</B
-></TD
-></TR
-><TR
-><TD
-ALIGN="LEFT"
-><P
-> Many modern browsers include an "Auto-Complete" or "Form Fill" feature to
- remember the user names and passwords you type in at many sites. Unfortunately,
- sometimes they attempt to "guess" what you will put in as your password, and guess
- wrong. If you notice a text box is already filled out, please overwrite the contents
- of the text box so you can be sure to input the correct information.
- </P
-></TD
-></TR
-></TABLE
-></DIV
->
- </P
-></LI
-></OL
-><P
-> Congratulations! If you followed these directions, you now are the
- proud owner of a user account on landfill.tequilarista.org (Landfill) or
- your local Bugzilla install. You should now see in your browser a
- page called the "Bugzilla Query Page". It may look daunting, but
- with this Guide to walk you through it, you will master it in no time.
- </P
-></DIV
-><DIV
-CLASS="SECTION"
-><H2
-CLASS="SECTION"
-><A
-NAME="QUERY"
->4.3.2. The Bugzilla Query Page</A
-></H2
-><P
-> The Bugzilla Query Page is the heart and soul of Bugzilla. It is the master
- interface where you can find any bug report, comment, or patch currently in the Bugzilla
- system. We'll go into how to create your own bug report later on.
- </P
-><P
-> There are efforts underway to simplify query usage. If you have a local installation
- of Bugzilla 2.12 or higher, you should have "quicksearch.html" available
- to use and simplify your searches. There is also, or shortly will be, a helper
- for the query interface, called "queryhelp.cgi". Landfill tends to run the latest code,
- so these two utilities should be available there for your perusal.
- </P
-><P
-> At this point, please visit the main Bugzilla site,
- <A
-HREF="http://bugzilla.mozilla.org/query.cgi"
-TARGET="_top"
-> bugzilla.mozilla.org</A
->, to see a more fleshed-out query page.
- </P
-><P
-> The first thing you need to notice about the Bugzilla Query Page is that
- nearly every box you see on your screen has a hyperlink nearby, explaining what
- it is or what it does. Near the upper-left-hand corner of your browser window
- you should see the word "Status" underlined. Select it.
- </P
-><P
-> Notice the page that popped up? Every underlined word you see on your screen
- is a hyperlink that will take you to context-sensitive help.
- Click around for a while, and learn what everything here does. To return
- to the query interface after pulling up a help page, use the "Back" button in
- your browser.
- </P
-><P
-> I'm sure that after checking out the online help, you are now an Expert
- on the Bugzilla Query Page. If, however, you feel you haven't mastered it yet,
- let me walk you through making a few successful queries to find out what there
- are in the Bugzilla bug-tracking system itself.
- </P
-><P
-></P
-><OL
-TYPE="1"
-><LI
-><P
-> Ensure you are back on the "Bugzilla Query Page"
- Do nothing in the boxes marked "Status", "Resolution", "Platform", "OpSys",
- "Priority", or "Severity". The default query for "Status" is to find all bugs that
- are NEW, ASSIGNED, or REOPENED, which is what we want. If you don't select anything
- in the other 5 scrollboxes there, then you are saying that "any of these are OK";
- we're not locking ourselves into only finding bugs on the "DEC" Platform, or "Windows 95"
- OpSys (Operating System). You're smart, I think you have it figured out.
- </P
-><P
-> Basically, selecting <EM
->anything</EM
-> on the query page narrows your search
- down. Leaving stuff unselected, or text boxes unfilled, broadens your search!
- </P
-></LI
-><LI
-><P
-> You see the box immediately below the top six boxes that contains an "Email" text box,
- with the words "matching as", a drop-down selection box, then some checkboxes with
- "Assigned To" checked by default? This allows you to filter your search down based upon
- email address. Let's put my email address in there, and see what happens.
- </P
-><P
-> Type "barnboy@trilobyte.net" in the top Email text box.
- </P
-></LI
-><LI
-><P
-> Let's narrow the search some more. Scroll down until you find the box with the word
- "Program" over the top of it. This is where we can narrow our search down to only
- specific products (software programs or product lines) in our Bugzilla database.
- Please notice the box is a <EM
->scrollbox</EM
->. Using the down arrow on the
- scrollbox, scroll down until you can see an entry called "Webtools". Select this entry.
- </P
-></LI
-><LI
-><P
-> Did you notice that some of the boxes to the right changed when you selected "Webtools"?
- Every Program (or Product) has different Versions, Components, and Target Milestones associated
- with it. A "Version" is the number of a software program.
- <DIV
-CLASS="EXAMPLE"
-><A
-NAME="AEN1112"
-></A
-><P
-><B
->Example 4-1. Some Famous Software Versions</B
-></P
-><DIV
-CLASS="INFORMALEXAMPLE"
-><A
-NAME="AEN1114"
-></A
-><P
-></P
-><P
-> Do you remember the hype in 1995 when Microsoft Windows 95(r) was released?
- It may have been several years
- ago, but Microsoft(tm) spent over $300 Million advertising this new Version of their
- software. Three years later, they released Microsoft Windows 98(r),
- another new version, to great fanfare, and then in 2000 quietly
- released Microsoft Windows ME(Millenium Edition)(r).
- </P
-><P
-> Software "Versions" help a manufacturer differentiate
- their current product from their
- previous products. Most do not identify their products
- by the year they were released.
- Instead, the "original" version of their software will
- often be numbered "1.0", with
- small bug-fix releases on subsequent tenths of a digit. In most cases, it's not
- a decimal number; for instance, often 1.9 is an <EM
->older</EM
-> version
- of the software than 1.11,
- but is a <EM
->newer</EM
-> version than 1.1.1.
- </P
-><P
-> In general, a "Version" in Bugzilla should refer to
- <EM
->released</EM
->
- products, not products that have not yet been released
- to the public. Forthcoming products
- are what the Target Milestone field is for.
- </P
-><P
-></P
-></DIV
-></DIV
->
- </P
-><P
-> A "Component" is a piece of a Product.
- It may be a standalone program, or some other logical
- division of a Product or Program.
- Normally, a Component has a single Owner, who is responsible
- for overseeing efforts to improve that Component.
- <DIV
-CLASS="EXAMPLE"
-><A
-NAME="AEN1122"
-></A
-><P
-><B
->Example 4-2. Mozilla Webtools Components</B
-></P
-><DIV
-CLASS="INFORMALEXAMPLE"
-><A
-NAME="AEN1124"
-></A
-><P
-></P
-><P
-> Mozilla's "Webtools" Product is composed of several pieces (Components):
- <P
-></P
-><TABLE
-BORDER="0"
-><TBODY
-><TR
-><TD
-><EM
->Bonsai</EM
->,
- a tool to show recent changes to Mozilla</TD
-></TR
-><TR
-><TD
-><EM
->Bugzilla</EM
->,
- a defect-tracking tool</TD
-></TR
-><TR
-><TD
-><EM
->Build</EM
->,
- a tool to automatically compile source code
- into machine-readable form</TD
-></TR
-><TR
-><TD
-><EM
->Despot</EM
->,
- a program that controls access to the other Webtools</TD
-></TR
-><TR
-><TD
-><EM
->LXR</EM
->,
- a utility that automatically marks up text files
- to make them more readable</TD
-></TR
-><TR
-><TD
-><EM
->MozBot</EM
->,
- a "robot" that announces changes to Mozilla in Chat</TD
-></TR
-><TR
-><TD
-><EM
->TestManager</EM
->,
- a tool to help find bugs in Mozilla</TD
-></TR
-><TR
-><TD
-><EM
->Tinderbox</EM
->,
- which displays reports from Build</TD
-></TR
-></TBODY
-></TABLE
-><P
-></P
->
- </P
-><P
-> A different person is responsible for each of these Components.
- Tara Hernandez keeps
- the "Bugzilla" component up-to-date.
- </P
-><P
-></P
-></DIV
-></DIV
->
- </P
-><P
-> A "Milestone", or "Target Milestone" is a often a planned future "Version" of a
- product. In many cases, though, Milestones simply represent significant dates for
- a developer. Having certain features in your Product is frequently
- tied to revenue (money)
- the developer will receive if the features work by the time she
- reaches the Target Milestone.
- Target Milestones are a great tool to organize your time.
- If someone will pay you $100,000 for
- incorporating certain features by a certain date,
- those features by that Milestone date become
- a very high priority. Milestones tend to be highly malleable creatures,
- though, that appear
- to be in reach but are out of reach by the time the important day arrives.
- </P
-><P
-> The Bugzilla Project has set up Milestones for future
- Bugzilla versions 2.14, 2.16, 2.18, 3.0, etc. However,
- a Target Milestone can just as easily be a specific date,
- code name, or weird alphanumeric
- combination, like "M19".
- </P
-></LI
-><LI
-><P
-> OK, now let's select the "Bugzilla" component from its scrollbox.
- </P
-></LI
-><LI
-><P
-> Skip down the page a bit -- do you see the "submit query" button?
- Select it, and let's run
- this query!
- </P
-></LI
-><LI
-><P
-> Congratulations! You've completed your first Query, and have before you the Bug List
- of the author of this Guide, Matthew P. Barnson (barnboy@trilobyte.net). If I'm
- doing well,
- you'll have a cryptic "Zarro Boogs Found" message on your screen. It is just
- a happy hacker's way of saying "Zero Bugs Found". However, I am fairly certain I will
- always have some bugs assigned to me that aren't done yet,
- so you won't often see that message!
- </P
-></LI
-></OL
-><P
-> I encourage you to click the bug numbers in the left-hand column and examine
- my bugs. Also notice that if you click the underlined
- links near the top of this page, they do
- not take you to context-sensitive help here,
- but instead sort the columns of bugs on the screen!
- When you need to sort your bugs by priority, severity,
- or the people they are assigned to, this
- is a tremendous timesaver.
- </P
-><P
-> A couple more interesting things about the Bug List page:
- <P
-></P
-><TABLE
-BORDER="0"
-><TBODY
-><TR
-><TD
-><EM
->Change Columns</EM
->:
- by selecting this link, you can show all kinds
- of information in the Bug List</TD
-></TR
-><TR
-><TD
-><EM
->Change several bugs at once</EM
->:
- If you have sufficient rights to change all
- the bugs shown in the Bug List, you can mass-modify them.
- This is a big time-saver.</TD
-></TR
-><TR
-><TD
-><EM
->Send mail to bug owners</EM
->:
- If you have many related bugs, you can request
- an update from every person who owns the bugs in
- the Bug List asking them the status.</TD
-></TR
-><TR
-><TD
-><EM
->Edit this query</EM
->:
- If you didn't get exactly the results you were looking for,
- you can return to the Query page through this link and make
- small revisions to the query you just made so
- you get more accurate results.</TD
-></TR
-></TBODY
-></TABLE
-><P
-></P
->
- </P
-><DIV
-CLASS="NOTE"
-><BLOCKQUOTE
-CLASS="NOTE"
-><P
-><B
->Note: </B
-> There are many more options to the Bugzilla Query Page
- and the Bug List than I have shown you.
- But this should be enough for you to learn to get around.
- I encourage you to check out the
- <A
-HREF="http://www.mozilla.org/bugs/"
-TARGET="_top"
->Bugzilla Home Page</A
->
- to learn about the Anatomy
- and Life Cycle of a Bug before continuing.
- </P
-></BLOCKQUOTE
-></DIV
-></DIV
-><DIV
-CLASS="SECTION"
-><H2
-CLASS="SECTION"
-><A
-NAME="BUGREPORTS"
->4.3.3. Creating and Managing Bug Reports</A
-></H2
-><TABLE
-BORDER="0"
-WIDTH="100%"
-CELLSPACING="0"
-CELLPADDING="0"
-CLASS="EPIGRAPH"
-><TR
-><TD
-WIDTH="45%"
->&nbsp;</TD
-><TD
-WIDTH="45%"
-ALIGN="LEFT"
-VALIGN="TOP"
-><I
-><P
-><I
->And all this time, I thought we were taking bugs <EM
->out</EM
->...</I
-></P
-></I
-></TD
-></TR
-></TABLE
-><DIV
-CLASS="SECTION"
-><H3
-CLASS="SECTION"
-><A
-NAME="BUG_WRITING"
->4.3.3.1. Writing a Great Bug Report</A
-></H3
-><P
-> Before we plunge into writing your first bug report, I encourage you to read
- <A
-HREF="http://www.mozilla.org/quality/bug-writing-guidelines.html"
-TARGET="_top"
->Mozilla.org's Bug
- Writing Guidelines</A
->. While some of the advice is Mozilla-specific, the basic
- principles of reporting Reproducible, Specific bugs, isolating the Product you are
- using, the Version of the Product, the Component which failed, the Hardware Platform, and
- Operating System you were using at the time of the failure go a long way toward ensuring accurate,
- responsible fixes for the bug that bit you.
- </P
-><P
-> While you are at it, why not learn how to find previously reported bugs? Mozilla.org
- has published a great tutorial on finding duplicate bugs, available at
- <A
-HREF="http://www.mozilla.org/quality/help/beginning-duplicate-finding.html"
-TARGET="_top"
-> http://www.mozilla.org/quality/help/beginning-duplicate-finding.html</A
->.
- </P
-><P
-> I realize this was a lot to read. However, understanding the mentality of writing
- great bug reports will help us on the next part!
- </P
-><P
-></P
-><OL
-TYPE="1"
-><LI
-><P
-> Go back to <A
-HREF="http://landfill.tequilarista.org/mozilla/bugzilla/"
-TARGET="_top"
-> http://landfill.tequilarista.org/mozilla/bugzilla/</A
->
- in your browser.
- </P
-></LI
-><LI
-><P
-> Select the
- <A
-HREF="http://landfill.tequilarista.org/mozilla/bugzilla/enter_bug.cgi"
-TARGET="_top"
-> Enter a new bug report</A
-> link.
- </P
-></LI
-><LI
-><P
-> Select a product.
- </P
-></LI
-><LI
-><P
-> Now you should be at the "Enter Bug" form.
- The "reporter" should have been automatically filled out
- for you (or else Bugzilla prompted you to Log In again
- -- you did keep the email with your username
- and password, didn't you?).
- </P
-></LI
-><LI
-><P
-> Select a Component in the scrollbox.
- </P
-></LI
-><LI
-><P
-> Bugzilla should have made reasonable guesses, based upon your browser,
- for the "Platform" and "OS" drop-down
- boxes. If those are wrong, change them -- if you're on an SGI box
- running IRIX, we want to know!
- </P
-></LI
-><LI
-><P
-> Fill in the "Assigned To" box with the email address you provided earlier.
- This way you don't end up sending copies of your bug to lots of other people,
- since it's just a test bug.
- </P
-></LI
-><LI
-><P
-> Leave the "CC" text box blank.
- Fill in the "URL" box with "http://www.mozilla.org".
- </P
-></LI
-><LI
-><P
-> Enter "The Bugzilla Guide" in the Summary text box,
- and place any comments you have on this
- tutorial, or the Guide in general, into the Description box.
- </P
-></LI
-></OL
-><P
-> Voila! Select "Commit" and send in your bug report!
- Next we'll look at resolving bugs.
- </P
-></DIV
-><DIV
-CLASS="SECTION"
-><H3
-CLASS="SECTION"
-><A
-NAME="BUG_MANAGE"
->4.3.3.2. Managing your Bug Reports</A
-></H3
-><P
-> OK, you should have a link to the bug you just created near the top of your page.
- It should say
- "Bug XXXX posted", with a link to the right saying "Back to BUG# XXXX".
- Select this link.
- </P
-><P
-></P
-><OL
-TYPE="1"
-><LI
-><P
-> Scroll down a bit on the subsequent page,
- until you see the "Resolve bug, changing resolution to (dropdown box).
- Normally, you would
- "Accept bug (change status to ASSIGNED)", fix it, and then resolve.
- But in this case, we're
- going to short-circuit the process because this wasn't a real bug.
- Change the dropdown next to
- "Resolve Bug" to "INVALID", make sure the radio button is
- marked next to "Resolve Bug", then
- click "Commit".
- </P
-></LI
-><LI
-><P
-> Hey! It said it couldn't take the change in a big red box!
- That's right, you must specify
- a Comment in order to make this change. Select the "Back"
- button in your browser, add a
- Comment, then try Resolving the bug with INVALID status again.
- This time it should work.
- </P
-></LI
-></OL
-><P
-> You have now learned the basics of Bugzilla navigation,
- entering a bug, and bug maintenance.
- I encourage you to explore these features, and see what you can do with them!
- We'll spend no more time on individual Bugs or Queries from this point on, so you are
- on your own there.
- </P
-><P
-> But I'll give a few last hints!
- </P
-><P
-> There is a <A
-HREF="http://bugzilla.mozilla.org/help.html"
-TARGET="_top"
->CLUE</A
->
- on the Query page
- that will teach you more how to use the form.
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->
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-> Possibly the most powerful feature of the Query page is the
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->Boolean Chart</A
-> section.
- It's a bit confusing to use the first time, but can provide unparalleled
- flexibility in your queries,
- allowing you to build extremely powerful requests.
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-> Finally, you can build some nifty
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->Reports</A
->
- using the "Bug Reports" link near the bottom of the query page, and also
- available via the "Reports" link
- at the footer of each page.
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