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authorgerv%gerv.net <>2004-01-16 08:54:28 +0100
committergerv%gerv.net <>2004-01-16 08:54:28 +0100
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treebf87d7a9a75b504b962b18cbe1f024e11a9efb27 /docs/html/why-tracking.html
parentcb5afb1ee1b4d8d2a71ce07fc9903423163bf049 (diff)
downloadbugzilla-96a0037afe2fd59183fbc5028311f04f02b7d540.tar.gz
bugzilla-96a0037afe2fd59183fbc5028311f04f02b7d540.tar.xz
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></A
>2.2. Why use a bug-tracking system?</H1
><P
->For many years, defect-tracking software was principally
- the domain of large software development houses. Most smaller shops
- simply relied on
- shared lists and email to monitor the status of defects. This procedure
- was error-prone and tended to cause those bugs judged least significant by
- developers to be dropped or ignored.</P
+>Those who do not use a bug-tracking system tend to rely on
+ shared lists, email, spreadsheets and/or Post-It notes to monitor the
+ status of defects. This procedure
+ is usually error-prone and tends to cause those bugs judged least
+ significant by developers to be dropped or ignored.</P
><P
->Integrated
- defect-tracking systems reduce downtime, increase productivity, and raise
- customer satisfaction with their systems. Along with full disclosure, an
- open bug-tracker allows you to keep in touch with your clients
- and resellers, to communicate about problems effectively throughout the
- data management chain. Many corporations have also discovered that
- defect-tracking helps reduce costs by providing IT support
- accountability, telephone support knowledge bases, and a common,
- well-understood method for accounting for unusual system or software
- issues.</P
+>Integrated defect-tracking systems make sure that nothing gets
+ swept under the carpet; they provide a method of creating, storing,
+ arranging and processing defect reports and enhancement requests.</P
></DIV
><DIV
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