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+<chapter id="introduction">
+ <title>Introduction</title>
+
+ <section id="what-is-bugzilla">
+ <title>What is Bugzilla?</title>
+
+ <para>
+ Bugzilla is a bug- or issue-tracking system. Bug-tracking
+ systems allow individual or groups of developers effectively to keep track
+ of outstanding problems with their products.
+ </para>
+
+ <para><emphasis>Do we need more here?</emphasis></para>
+
+ </section>
+
+ <section id="why-tracking">
+ <title>Why use a bug-tracking system?</title>
+
+ <para>Those who do not use a bug-tracking system tend to rely on
+ shared lists, email, spreadsheets and/or Post-It notes to monitor the
+ status of defects. This procedure
+ is usually error-prone and tends to cause those bugs judged least
+ significant by developers to be dropped or ignored.</para>
+
+ <para>Integrated defect-tracking systems make sure that nothing gets
+ swept under the carpet; they provide a method of creating, storing,
+ arranging and processing defect reports and enhancement requests.</para>
+
+ </section>
+
+ <section id="why-bugzilla">
+ <title>Why use Bugzilla?</title>
+
+ <para>Bugzilla is the leading open-source/free software bug tracking
+ system. It boasts many advanced features, including:
+ <itemizedlist>
+ <listitem>
+ <para>Powerful searching</para>
+ </listitem>
+
+ <listitem>
+ <para>User-configurable email notifications of bug changes</para>
+ </listitem>
+
+ <listitem>
+ <para>Full change history</para>
+ </listitem>
+
+ <listitem>
+ <para>Inter-bug dependency tracking and graphing</para>
+ </listitem>
+
+ <listitem>
+ <para>Excellent attachment management</para>
+ </listitem>
+
+ <listitem>
+ <para>Integrated, product-based, granular security schema</para>
+ </listitem>
+
+ <listitem>
+ <para>Fully security-audited, and runs under Perl's taint mode</para>
+ </listitem>
+
+ <listitem>
+ <para>A robust, stable RDBMS back-end</para>
+ </listitem>
+
+ <listitem>
+ <para>Completely customizable and/or localizable web user
+ interface</para>
+ </listitem>
+
+ <listitem>
+ <para>Additional XML, email and console interfaces</para>
+ </listitem>
+
+ <listitem>
+ <para>Extensive configurability</para>
+ </listitem>
+
+ <listitem>
+ <para>Smooth upgrade pathway between versions</para>
+ </listitem>
+ </itemizedlist>
+ </para>
+
+ <para>Bugzilla is very adaptable to various situations. Known uses
+ currently include IT support queues, Systems Administration deployment
+ management, chip design and development problem tracking (both
+ pre-and-post fabrication), and software and hardware bug tracking for
+ luminaries such as Redhat, NASA, Linux-Mandrake, and VA Systems.
+ Combined with systems such as
+ <ulink url="http://www.cvshome.org">CVS</ulink>,
+ <ulink url="http://www.mozilla.org/bonsai.html">Bonsai</ulink>, or
+ <ulink url="http://www.perforce.com">Perforce SCM</ulink>, Bugzilla
+ provides a powerful, easy-to-use configuration management solution.</para>
+ </section>
+</chapter>
+
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