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diff --git a/docs/html/faq.html b/docs/html/faq.html index eea2d6b3d..960647f85 100644 --- a/docs/html/faq.html +++ b/docs/html/faq.html @@ -11,12 +11,12 @@ TITLE="The Bugzilla Guide" HREF="index.html"><LINK REL="PREVIOUS" TITLE="SourceForge" -HREF="variant_sourceforge.html"><LINK +HREF="variant-sourceforge.html"><LINK REL="NEXT" TITLE="Software Download Links" HREF="downloadlinks.html"></HEAD ><BODY -CLASS="APPENDIX" +CLASS="appendix" BGCOLOR="#FFFFFF" TEXT="#000000" LINK="#0000FF" @@ -41,7 +41,7 @@ WIDTH="10%" ALIGN="left" VALIGN="bottom" ><A -HREF="variant_sourceforge.html" +HREF="variant-sourceforge.html" >Prev</A ></TD ><TD @@ -63,82 +63,82 @@ HREF="downloadlinks.html" ALIGN="LEFT" WIDTH="100%"></DIV ><DIV -CLASS="APPENDIX" +CLASS="appendix" ><H1 ><A -NAME="FAQ" +NAME="faq" >Appendix A. The Bugzilla FAQ</A ></H1 ><DIV -CLASS="QANDASET" +CLASS="qandaset" ><DL ><DT >1. <A -HREF="faq.html#FAQ_GENERAL" +HREF="faq.html#faq-general" >General Questions</A ></DT ><DD ><DL ><DT >A.1.1. <A -HREF="faq.html#AEN1713" -> Where can I find information about Bugzilla?</A +HREF="faq.html#AEN1722" +> Where can I find information about Bugzilla?</A ></DT ><DT >A.1.2. <A -HREF="faq.html#AEN1719" -> What license is Bugzilla distributed under? +HREF="faq.html#AEN1728" +> What license is Bugzilla distributed under? </A ></DT ><DT >A.1.3. <A -HREF="faq.html#AEN1725" -> How do I get commercial support for Bugzilla? +HREF="faq.html#AEN1734" +> How do I get commercial support for Bugzilla? </A ></DT ><DT >A.1.4. <A -HREF="faq.html#AEN1732" -> What major companies or projects are currently using Bugzilla +HREF="faq.html#AEN1741" +> What major companies or projects are currently using Bugzilla for bug-tracking? </A ></DT ><DT >A.1.5. <A -HREF="faq.html#AEN1757" -> Who maintains Bugzilla? +HREF="faq.html#AEN1766" +> Who maintains Bugzilla? </A ></DT ><DT >A.1.6. <A -HREF="faq.html#AEN1763" -> How does Bugzilla stack up against other bug-tracking databases? +HREF="faq.html#AEN1772" +> How does Bugzilla stack up against other bug-tracking databases? </A ></DT ><DT >A.1.7. <A -HREF="faq.html#AEN1770" -> How do I change my user name in Bugzilla? +HREF="faq.html#AEN1779" +> How do I change my user name in Bugzilla? </A ></DT ><DT >A.1.8. <A -HREF="faq.html#AEN1775" -> Why doesn't Bugzilla offer this or that feature or compatability +HREF="faq.html#AEN1784" +> Why doesn't Bugzilla offer this or that feature or compatability with this other tracking software? </A ></DT ><DT >A.1.9. <A -HREF="faq.html#AEN1782" -> Why MySQL? I'm interested in seeing Bugzilla run on +HREF="faq.html#AEN1791" +> Why MySQL? I'm interested in seeing Bugzilla run on Oracle/Sybase/Msql/PostgreSQL/MSSQL? </A ></DT ><DT >A.1.10. <A -HREF="faq.html#AEN1800" -> Why do the scripts say "/usr/bonsaitools/bin/perl" instead of +HREF="faq.html#AEN1809" +> Why do the scripts say "/usr/bonsaitools/bin/perl" instead of "/usr/bin/perl" or something else? </A ></DT @@ -146,143 +146,143 @@ HREF="faq.html#AEN1800" ></DD ><DT >2. <A -HREF="faq.html#FAQ_REDHAT" +HREF="faq.html#faq-redhat" >Red Hat Bugzilla</A ></DT ><DD ><DL ><DT >A.2.1. <A -HREF="faq.html#AEN1817" -> What about Red Hat Bugzilla? +HREF="faq.html#AEN1826" +> What about Red Hat Bugzilla? </A ></DT ><DT >A.2.2. <A -HREF="faq.html#AEN1825" -> What are the primary benefits of Red Hat Bugzilla? +HREF="faq.html#AEN1834" +> What are the primary benefits of Red Hat Bugzilla? </A ></DT ><DT >A.2.3. <A -HREF="faq.html#AEN1853" -> What's the current status of Red Hat Bugzilla? +HREF="faq.html#AEN1862" +> What's the current status of Red Hat Bugzilla? </A ></DT ></DL ></DD ><DT >3. <A -HREF="faq.html#FAQ_LOKI" +HREF="faq.html#faq-loki" >Loki Bugzilla (AKA Fenris)</A ></DT ><DD ><DL ><DT >A.3.1. <A -HREF="faq.html#AEN1866" -> What is Loki Bugzilla (Fenris)? +HREF="faq.html#AEN1875" +> What is Loki Bugzilla (Fenris)? </A ></DT ></DL ></DD ><DT >4. <A -HREF="faq.html#FAQ_PHB" +HREF="faq.html#faq-phb" >Pointy-Haired-Boss Questions</A ></DT ><DD ><DL ><DT >A.4.1. <A -HREF="faq.html#AEN1877" -> Is Bugzilla web-based or do you have to have specific software or +HREF="faq.html#AEN1886" +> Is Bugzilla web-based or do you have to have specific software or specific operating system on your machine? </A ></DT ><DT >A.4.2. <A -HREF="faq.html#AEN1882" -> Has anyone you know of already done any Bugzilla integration with +HREF="faq.html#AEN1891" +> Has anyone you know of already done any Bugzilla integration with Perforce (SCM software)? </A ></DT ><DT >A.4.3. <A -HREF="faq.html#AEN1887" -> Does Bugzilla allow the user to track multiple projects? +HREF="faq.html#AEN1896" +> Does Bugzilla allow the user to track multiple projects? </A ></DT ><DT >A.4.4. <A -HREF="faq.html#AEN1892" -> If I am on many projects, and search for all bugs assigned to me, will +HREF="faq.html#AEN1901" +> If I am on many projects, and search for all bugs assigned to me, will Bugzilla list them for me and allow me to sort by project, severity etc? </A ></DT ><DT >A.4.5. <A -HREF="faq.html#AEN1897" -> Does Bugzilla allow attachments (text, screenshots, urls etc)? If yes, +HREF="faq.html#AEN1906" +> Does Bugzilla allow attachments (text, screenshots, urls etc)? If yes, are there any that are NOT allowed? </A ></DT ><DT >A.4.6. <A -HREF="faq.html#AEN1902" -> Does Bugzilla allow us to define our own priorities and levels? Do we +HREF="faq.html#AEN1911" +> Does Bugzilla allow us to define our own priorities and levels? Do we have complete freedom to change the labels of fields and format of them, and the choice of acceptable values? </A ></DT ><DT >A.4.7. <A -HREF="faq.html#AEN1909" -> The index.html page doesn't show the footer. It's really annoying to have +HREF="faq.html#AEN1918" +> The index.html page doesn't show the footer. It's really annoying to have to go to the querypage just to check my "my bugs" link. How do I get a footer on static HTML pages? </A ></DT ><DT >A.4.8. <A -HREF="faq.html#AEN1931" -> Does Bugzilla provide any reporting features, metrics, graphs, etc? You +HREF="faq.html#AEN1940" +> Does Bugzilla provide any reporting features, metrics, graphs, etc? You know, the type of stuff that management likes to see. :) </A ></DT ><DT >A.4.9. <A -HREF="faq.html#AEN1939" -> Is there email notification and if so, what do you see when you get an +HREF="faq.html#AEN1948" +> Is there email notification and if so, what do you see when you get an email? Do you see bug number and title or is it only the number? </A ></DT ><DT >A.4.10. <A -HREF="faq.html#AEN1944" -> Can email notification be set up to send to multiple +HREF="faq.html#AEN1953" +> Can email notification be set up to send to multiple people, some on the To List, CC List, BCC List etc? </A ></DT ><DT >A.4.11. <A -HREF="faq.html#AEN1949" -> If there is email notification, do users have to have any particular +HREF="faq.html#AEN1958" +> If there is email notification, do users have to have any particular type of email application? </A ></DT ><DT >A.4.12. <A -HREF="faq.html#AEN1956" -> If I just wanted to track certain bugs, as they go through life, can I +HREF="faq.html#AEN1965" +> If I just wanted to track certain bugs, as they go through life, can I set it up to alert me via email whenever that bug changes, whether it be owner, status or description etc.? </A ></DT ><DT >A.4.13. <A -HREF="faq.html#AEN1961" -> Does Bugzilla allow data to be imported and exported? If I had outsiders +HREF="faq.html#AEN1970" +> Does Bugzilla allow data to be imported and exported? If I had outsiders write up a bug report using a MS Word bug template, could that template be imported into "matching" fields? If I wanted to take the results of a query and export that data to MS Excel, could I do that? @@ -290,68 +290,68 @@ HREF="faq.html#AEN1961" ></DT ><DT >A.4.14. <A -HREF="faq.html#AEN1969" -> Has anyone converted Bugzilla to another language to be used in other +HREF="faq.html#AEN1978" +> Has anyone converted Bugzilla to another language to be used in other countries? Is it localizable? </A ></DT ><DT >A.4.15. <A -HREF="faq.html#AEN1974" -> Can a user create and save reports? Can they do this in Word format? +HREF="faq.html#AEN1983" +> Can a user create and save reports? Can they do this in Word format? Excel format? </A ></DT ><DT >A.4.16. <A -HREF="faq.html#AEN1979" -> Can a user re-run a report with a new project, same query? +HREF="faq.html#AEN1988" +> Can a user re-run a report with a new project, same query? </A ></DT ><DT >A.4.17. <A -HREF="faq.html#AEN1984" -> Can a user modify an existing report and then save it into another name? +HREF="faq.html#AEN1993" +> Can a user modify an existing report and then save it into another name? </A ></DT ><DT >A.4.18. <A -HREF="faq.html#AEN1989" -> Does Bugzilla have the ability to search by word, phrase, compound +HREF="faq.html#AEN1998" +> Does Bugzilla have the ability to search by word, phrase, compound search? </A ></DT ><DT >A.4.19. <A -HREF="faq.html#AEN1994" -> Can the admin person establish separate group and individual user +HREF="faq.html#AEN2003" +> Can the admin person establish separate group and individual user privileges? </A ></DT ><DT >A.4.20. <A -HREF="faq.html#AEN1999" -> Does Bugzilla provide record locking when there is simultaneous access +HREF="faq.html#AEN2008" +> Does Bugzilla provide record locking when there is simultaneous access to the same bug? Does the second person get a notice that the bug is in use or how are they notified? </A ></DT ><DT >A.4.21. <A -HREF="faq.html#AEN2004" -> Are there any backup features provided? +HREF="faq.html#AEN2013" +> Are there any backup features provided? </A ></DT ><DT >A.4.22. <A -HREF="faq.html#AEN2010" -> Can users be on the system while a backup is in progress? +HREF="faq.html#AEN2019" +> Can users be on the system while a backup is in progress? </A ></DT ><DT >A.4.23. <A -HREF="faq.html#AEN2015" -> What type of human resources are needed to be on staff to install and +HREF="faq.html#AEN2024" +> What type of human resources are needed to be on staff to install and maintain Bugzilla? Specifically, what type of skills does the person need to have? I need to find out if we were to go with Bugzilla, what types of individuals would we need to hire and how much would that cost vs buying an @@ -360,8 +360,8 @@ HREF="faq.html#AEN2015" ></DT ><DT >A.4.24. <A -HREF="faq.html#AEN2022" -> What time frame are we looking at if we decide to hire people to install +HREF="faq.html#AEN2031" +> What time frame are we looking at if we decide to hire people to install and maintain the Bugzilla? Is this something that takes hours or weeks to install and a couple of hours per week to maintain and customize or is this a multi-week install process, plus a full time job for 1 person, 2 people, @@ -370,8 +370,8 @@ HREF="faq.html#AEN2022" ></DT ><DT >A.4.25. <A -HREF="faq.html#AEN2027" -> Is there any licensing fee or other fees for using Bugzilla? Any +HREF="faq.html#AEN2036" +> Is there any licensing fee or other fees for using Bugzilla? Any out-of-pocket cost other than the bodies needed as identified above? </A ></DT @@ -379,55 +379,55 @@ HREF="faq.html#AEN2027" ></DD ><DT >5. <A -HREF="faq.html#FAQ_INSTALL" +HREF="faq.html#faq-install" >Bugzilla Installation</A ></DT ><DD ><DL ><DT >A.5.1. <A -HREF="faq.html#AEN2034" -> How do I download and install Bugzilla? +HREF="faq.html#AEN2043" +> How do I download and install Bugzilla? </A ></DT ><DT >A.5.2. <A -HREF="faq.html#AEN2040" -> How do I install Bugzilla on Windows NT? +HREF="faq.html#AEN2049" +> How do I install Bugzilla on Windows NT? </A ></DT ><DT >A.5.3. <A -HREF="faq.html#AEN2045" -> Is there an easy way to change the Bugzilla cookie name? +HREF="faq.html#AEN2054" +> Is there an easy way to change the Bugzilla cookie name? </A ></DT ></DL ></DD ><DT >6. <A -HREF="faq.html#FAQ_SECURITY" +HREF="faq.html#faq-security" >Bugzilla Security</A ></DT ><DD ><DL ><DT >A.6.1. <A -HREF="faq.html#AEN2052" -> How do I completely disable MySQL security if it's giving me problems +HREF="faq.html#AEN2061" +> How do I completely disable MySQL security if it's giving me problems (I've followed the instructions in the installation section of this guide!)? </A ></DT ><DT >A.6.2. <A -HREF="faq.html#AEN2058" -> Are there any security problems with Bugzilla? +HREF="faq.html#AEN2067" +> Are there any security problems with Bugzilla? </A ></DT ><DT >A.6.3. <A -HREF="faq.html#AEN2063" -> I've implemented the security fixes mentioned in Chris Yeh's security +HREF="faq.html#AEN2072" +> I've implemented the security fixes mentioned in Chris Yeh's security advisory of 5/10/2000 advising not to run MySQL as root, and am running into problems with MySQL no longer working correctly. </A @@ -436,164 +436,164 @@ HREF="faq.html#AEN2063" ></DD ><DT >7. <A -HREF="faq.html#FAQ_EMAIL" +HREF="faq.html#faq-email" >Bugzilla Email</A ></DT ><DD ><DL ><DT >A.7.1. <A -HREF="faq.html#AEN2070" -> I have a user who doesn't want to receive any more email from Bugzilla. +HREF="faq.html#AEN2079" +> I have a user who doesn't want to receive any more email from Bugzilla. How do I stop it entirely for this user? </A ></DT ><DT >A.7.2. <A -HREF="faq.html#AEN2075" -> I'm evaluating/testing Bugzilla, and don't want it to send email to +HREF="faq.html#AEN2084" +> I'm evaluating/testing Bugzilla, and don't want it to send email to anyone but me. How do I do it? </A ></DT ><DT >A.7.3. <A -HREF="faq.html#AEN2080" -> I want whineatnews.pl to whine at something more, or other than, only new +HREF="faq.html#AEN2089" +> I want whineatnews.pl to whine at something more, or other than, only new bugs. How do I do it? </A ></DT ><DT >A.7.4. <A -HREF="faq.html#AEN2086" -> I don't like/want to use Procmail to hand mail off to bug_email.pl. +HREF="faq.html#AEN2095" +> I don't like/want to use Procmail to hand mail off to bug_email.pl. What alternatives do I have? </A ></DT ><DT >A.7.5. <A -HREF="faq.html#AEN2093" -> How do I set up the email interface to submit/change bugs via email? +HREF="faq.html#AEN2102" +> How do I set up the email interface to submit/change bugs via email? </A ></DT ><DT >A.7.6. <A -HREF="faq.html#AEN2098" -> Email takes FOREVER to reach me from bugzilla -- it's extremely slow. +HREF="faq.html#AEN2107" +> Email takes FOREVER to reach me from bugzilla -- it's extremely slow. What gives? </A ></DT ><DT >A.7.7. <A -HREF="faq.html#AEN2105" -> How come email never reaches me from bugzilla changes? +HREF="faq.html#AEN2114" +> How come email never reaches me from bugzilla changes? </A ></DT ></DL ></DD ><DT >8. <A -HREF="faq.html#FAQ_DB" +HREF="faq.html#faq-db" >Bugzilla Database</A ></DT ><DD ><DL ><DT >A.8.1. <A -HREF="faq.html#AEN2113" -> I've heard Bugzilla can be used with Oracle? +HREF="faq.html#AEN2122" +> I've heard Bugzilla can be used with Oracle? </A ></DT ><DT >A.8.2. <A -HREF="faq.html#AEN2118" -> Bugs are missing from queries, but exist in the database (and I can pull +HREF="faq.html#AEN2127" +> Bugs are missing from queries, but exist in the database (and I can pull them up by specifying the bug ID). What's wrong? </A ></DT ><DT >A.8.3. <A -HREF="faq.html#AEN2123" -> I think my database might be corrupted, or contain invalid entries. What +HREF="faq.html#AEN2132" +> I think my database might be corrupted, or contain invalid entries. What do I do? </A ></DT ><DT >A.8.4. <A -HREF="faq.html#AEN2131" -> I want to manually edit some entries in my database. How? +HREF="faq.html#AEN2140" +> I want to manually edit some entries in my database. How? </A ></DT ><DT >A.8.5. <A -HREF="faq.html#AEN2136" -> I try to add myself as a user, but Bugzilla always tells me my password is wrong. +HREF="faq.html#AEN2145" +> I try to add myself as a user, but Bugzilla always tells me my password is wrong. </A ></DT ><DT >A.8.6. <A -HREF="faq.html#AEN2141" -> I think I've set up MySQL permissions correctly, but bugzilla still can't +HREF="faq.html#AEN2150" +> I think I've set up MySQL permissions correctly, but bugzilla still can't connect. </A ></DT ><DT >A.8.7. <A -HREF="faq.html#AEN2146" -> How do I synchronize bug information among multiple different Bugzilla +HREF="faq.html#AEN2155" +> How do I synchronize bug information among multiple different Bugzilla databases? </A ></DT ><DT >A.8.8. <A -HREF="faq.html#AEN2153" -> Why do I get bizarre errors when trying to submit data, particularly problems +HREF="faq.html#AEN2162" +> Why do I get bizarre errors when trying to submit data, particularly problems with "groupset"? </A ></DT ><DT >A.8.9. <A -HREF="faq.html#AEN2158" -> How come even after I delete bugs, the long descriptions show up? +HREF="faq.html#AEN2167" +> How come even after I delete bugs, the long descriptions show up? </A ></DT ></DL ></DD ><DT >9. <A -HREF="faq.html#FAQ_NT" +HREF="faq.html#faq-nt" >Bugzilla and Win32</A ></DT ><DD ><DL ><DT >A.9.1. <A -HREF="faq.html#AEN2168" -> What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)? +HREF="faq.html#AEN2177" +> What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)? </A ></DT ><DT >A.9.2. <A -HREF="faq.html#AEN2173" -> Is there a "Bundle::Bugzilla" equivalent for Win32? +HREF="faq.html#AEN2182" +> Is there a "Bundle::Bugzilla" equivalent for Win32? </A ></DT ><DT >A.9.3. <A -HREF="faq.html#AEN2178" -> CGI's are failing with a "something.cgi is not a valid Windows NT +HREF="faq.html#AEN2187" +> CGI's are failing with a "something.cgi is not a valid Windows NT application" error. Why? </A ></DT ><DT >A.9.4. <A -HREF="faq.html#AEN2186" -> Can I have some general instructions on how to make Bugzilla on Win32 work? +HREF="faq.html#AEN2195" +> Can I have some general instructions on how to make Bugzilla on Win32 work? </A ></DT ><DT >A.9.5. <A -HREF="faq.html#AEN2192" -> I'm having trouble with the perl modules for NT not being able to talk to +HREF="faq.html#AEN2201" +> I'm having trouble with the perl modules for NT not being able to talk to to the database. </A ></DT @@ -601,154 +601,160 @@ HREF="faq.html#AEN2192" ></DD ><DT >10. <A -HREF="faq.html#FAQ_USE" +HREF="faq.html#faq-use" >Bugzilla Usage</A ></DT ><DD ><DL ><DT >A.10.1. <A -HREF="faq.html#AEN2213" -> The query page is very confusing. Isn't there a simpler way to query? +HREF="faq.html#AEN2222" +> The query page is very confusing. Isn't there a simpler way to query? </A ></DT ><DT >A.10.2. <A -HREF="faq.html#AEN2219" -> I'm confused by the behavior of the "accept" button in the Show Bug form. +HREF="faq.html#AEN2228" +> I'm confused by the behavior of the "accept" button in the Show Bug form. Why doesn't it assign the bug to me when I accept it? </A ></DT ><DT >A.10.3. <A -HREF="faq.html#AEN2229" -> I can't upload anything into the database via the "Create Attachment" +HREF="faq.html#AEN2238" +> I can't upload anything into the database via the "Create Attachment" link. What am I doing wrong? </A ></DT ><DT >A.10.4. <A -HREF="faq.html#AEN2234" -> Email submissions to Bugzilla that have attachments end up asking me to +HREF="faq.html#AEN2243" +> Email submissions to Bugzilla that have attachments end up asking me to save it as a "cgi" file. </A ></DT ><DT >A.10.5. <A -HREF="faq.html#AEN2239" -> How do I change a keyword in Bugzilla, once some bugs are using it? +HREF="faq.html#AEN2248" +> How do I change a keyword in Bugzilla, once some bugs are using it? </A ></DT ></DL ></DD ><DT >11. <A -HREF="faq.html#FAQ_HACKING" +HREF="faq.html#faq-hacking" >Bugzilla Hacking</A ></DT ><DD ><DL ><DT >A.11.1. <A -HREF="faq.html#AEN2246" -> What bugs are in Bugzilla right now? +HREF="faq.html#AEN2255" +> What bugs are in Bugzilla right now? </A ></DT ><DT >A.11.2. <A -HREF="faq.html#AEN2255" -> How can I change the default priority to a null value? For instance, have the default +HREF="faq.html#AEN2264" +> How can I change the default priority to a null value? For instance, have the default priority be "---" instead of "P2"? </A ></DT ><DT >A.11.3. <A -HREF="faq.html#AEN2261" -> What's the best way to submit patches? What guidelines should I follow? +HREF="faq.html#AEN2270" +> What's the best way to submit patches? What guidelines should I follow? </A ></DT ></DL ></DD ></DL ><DIV -CLASS="QANDADIV" +CLASS="qandadiv" ><H3 ><A -NAME="FAQ_GENERAL" +NAME="faq-general" ></A >1. General Questions</H3 ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1713" +NAME="AEN1722" ></A ><B >A.1.1. </B -> Where can I find information about Bugzilla?</P +> + Where can I find information about Bugzilla?</P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> You can stay up-to-date with the latest Bugzilla +> + You can stay up-to-date with the latest Bugzilla information at <A HREF="http://www.mozilla.org/projects/bugzilla/" TARGET="_top" -> http://www.mozilla.org/projects/bugzilla/</A +> http://www.mozilla.org/projects/bugzilla/</A > </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1719" +NAME="AEN1728" ></A ><B >A.1.2. </B -> What license is Bugzilla distributed under? +> + What license is Bugzilla distributed under? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Bugzilla is covered by the Mozilla Public License. +> + Bugzilla is covered by the Mozilla Public License. See details at <A HREF="http://www.mozilla.org/MPL/" TARGET="_top" -> http://www.mozilla.org/MPL/</A +> http://www.mozilla.org/MPL/</A > </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1725" +NAME="AEN1734" ></A ><B >A.1.3. </B -> How do I get commercial support for Bugzilla? +> + How do I get commercial support for Bugzilla? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> <A +> + <A HREF="http://www.collab.net/" TARGET="_top" >www.collab.net</A @@ -758,7 +764,7 @@ TARGET="_top" aren't interested in small projects. </P ><P -> There are several experienced +> There are several experienced Bugzilla hackers on the mailing list/newsgroup who are willing to whore themselves out for generous compensation. Try sending a message to the mailing list asking for a volunteer. @@ -766,25 +772,27 @@ TARGET="_top" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1732" +NAME="AEN1741" ></A ><B >A.1.4. </B -> What major companies or projects are currently using Bugzilla +> + What major companies or projects are currently using Bugzilla for bug-tracking? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> There are <EM +> + There are <EM >dozens</EM > of major comapanies with public Bugzilla sites to track bugs in their products. A few include: @@ -868,30 +876,32 @@ BORDER="0" > </P ><P -> Suffice to say, there are more than enough huge projects using Bugzilla +> Suffice to say, there are more than enough huge projects using Bugzilla that we can safely say it's extremely popular. </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1757" +NAME="AEN1766" ></A ><B >A.1.5. </B -> Who maintains Bugzilla? +> + Who maintains Bugzilla? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Bugzilla maintenance has been in a state of flux recently. +> + Bugzilla maintenance has been in a state of flux recently. Please check <A HREF="http://www.mozilla.org/projects/bugzilla/" TARGET="_top" @@ -901,24 +911,26 @@ TARGET="_top" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1763" +NAME="AEN1772" ></A ><B >A.1.6. </B -> How does Bugzilla stack up against other bug-tracking databases? +> + How does Bugzilla stack up against other bug-tracking databases? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> A year has gone by, and I <EM +> + A year has gone by, and I <EM >still</EM > can't find any head-to-head comparisons of Bugzilla against @@ -931,7 +943,7 @@ CLASS="ANSWER" flexibility, and superior ease-of-use. </P ><P -> If you happen to be a commercial bug-tracker vendor, please +> If you happen to be a commercial bug-tracker vendor, please step forward with a rebuttal so I can include it in the FAQ. We're not in pursuit of Bugzilla ueber alles; we simply love having a powerful, open-source tool to get our @@ -940,55 +952,59 @@ CLASS="ANSWER" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1770" +NAME="AEN1779" ></A ><B >A.1.7. </B -> How do I change my user name in Bugzilla? +> + How do I change my user name in Bugzilla? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> You can't. However, the administrative account can, by simply opening +> + You can't. However, the administrative account can, by simply opening your user account in editusers.cgi and changing the login name. </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1775" +NAME="AEN1784" ></A ><B >A.1.8. </B -> Why doesn't Bugzilla offer this or that feature or compatability +> + Why doesn't Bugzilla offer this or that feature or compatability with this other tracking software? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> It may be that the support has not been built yet, or that you +> + It may be that the support has not been built yet, or that you have not yet found it. Bugzilla is making tremendous strides in usability, customizability, scalability, and user interface. It is widely considered the most complete and popular open-source bug-tracking software in existence. </P ><P -> That doesn't mean it can't use improvement! +> That doesn't mean it can't use improvement! You can help the project along by either hacking a patch yourself that supports the functionality you require, or else submitting a "Request for Enhancement" (RFE) using the bug submission interface @@ -1001,32 +1017,33 @@ TARGET="_top" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1782" +NAME="AEN1791" ></A ><B >A.1.9. </B -> Why MySQL? I'm interested in seeing Bugzilla run on +> + Why MySQL? I'm interested in seeing Bugzilla run on Oracle/Sybase/Msql/PostgreSQL/MSSQL? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B >Terry Weissman answers, <A -NAME="AEN1786" +NAME="AEN1795" ></A ><BLOCKQUOTE CLASS="BLOCKQUOTE" ><P -> You're not the only one. But <EM +> You're not the only one. But <EM >I</EM > am not very interested. I'm not a real SQL or database person. I just wanted to make a useful tool, @@ -1044,7 +1061,7 @@ CLASS="BLOCKQUOTE" > </P ><P -> Things aren't quite that grim these days, however. Terry pretty much +> Things aren't quite that grim these days, however. Terry pretty much sums up much of the thinking many of us have for Bugzilla, but there is light on the horizon for database-independence! Here are some options: </P @@ -1055,7 +1072,7 @@ BORDER="0" ><TBODY ><TR ><TD -> <EM +> <EM ><A HREF="http://bugzilla.redhat.com/" TARGET="_top" @@ -1067,7 +1084,7 @@ TARGET="_top" ></TR ><TR ><TD -> <EM +> <EM ><A HREF="http://sourceforge.net/projects/interzilla" TARGET="_top" @@ -1079,7 +1096,7 @@ TARGET="_top" ></TR ><TR ><TD -> <EM +> <EM >Bugzilla 3.0</EM >: One of the primary stated goals is multiple database support. @@ -1092,47 +1109,49 @@ TARGET="_top" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1800" +NAME="AEN1809" ></A ><B >A.1.10. </B -> Why do the scripts say "/usr/bonsaitools/bin/perl" instead of +> + Why do the scripts say "/usr/bonsaitools/bin/perl" instead of "/usr/bin/perl" or something else? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Mozilla.org uses /usr/bonsaitools/bin/perl. The prime rule in making +> + Mozilla.org uses /usr/bonsaitools/bin/perl. The prime rule in making submissions is "don't break bugzilla.mozilla.org". If it breaks it, your patch will be reverted faster than you can do a diff. </P ><P -> Here's Terry Weissman's comment, for some historical context: +> Here's Terry Weissman's comment, for some historical context: <A -NAME="AEN1805" +NAME="AEN1814" ></A ><BLOCKQUOTE CLASS="BLOCKQUOTE" ><P -> [This was] purely my own convention. I wanted a place to put a version of +> [This was] purely my own convention. I wanted a place to put a version of Perl and other tools that was strictly under my control for the various webtools, and not subject to anyone else. Edit it to point to whatever you like. </P ><DIV -CLASS="NOTE" +CLASS="note" ><P ></P ><TABLE -CLASS="NOTE" +CLASS="note" WIDTH="100%" BORDER="0" ><TR @@ -1148,14 +1167,14 @@ ALT="Note"></TD ALIGN="LEFT" VALIGN="TOP" ><P -> We always recommend that, if possible, you keep the path +> We always recommend that, if possible, you keep the path as /usr/bonsaitools/bin/perl, and simply add a /usr/bonsaitools and /usr/bonsaitools/bin directory, then symlink your version of perl to /usr/bonsaitools/bin/perl. This will make upgrading your Bugzilla much easier in the future. </P ><P -> Obviously, if you do not have root access to your Bugzilla +> Obviously, if you do not have root access to your Bugzilla box, our suggestion is irrelevant. </P ></TD @@ -1169,19 +1188,19 @@ VALIGN="TOP" ></DIV ></DIV ><DIV -CLASS="QANDADIV" +CLASS="qandadiv" ><H3 ><A -NAME="FAQ_REDHAT" +NAME="faq-redhat" ></A >2. Red Hat Bugzilla</H3 ><P -> <DIV -CLASS="NOTE" +> <DIV +CLASS="note" ><P ></P ><TABLE -CLASS="NOTE" +CLASS="note" WIDTH="100%" BORDER="0" ><TR @@ -1197,7 +1216,7 @@ ALT="Note"></TD ALIGN="LEFT" VALIGN="TOP" ><P -> <EM +> <EM >This section is no longer up-to-date.</EM > Please see the section on "Red Hat Bugzilla" under "Variants" in The Bugzilla Guide. @@ -1209,24 +1228,26 @@ VALIGN="TOP" > </P ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1817" +NAME="AEN1826" ></A ><B >A.2.1. </B -> What about Red Hat Bugzilla? +> + What about Red Hat Bugzilla? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Red Hat Bugzilla is arguably more user-friendly, customizable, and scalable +> + Red Hat Bugzilla is arguably more user-friendly, customizable, and scalable than stock Bugzilla. Check it out at http://bugzilla.redhat.com and the sources at ftp://people.redhat.com/dkl/. They've set their Bugzilla up to work with Oracle out of the box. @@ -1236,14 +1257,14 @@ CLASS="ANSWER" yourself? </P ><P -> Dave Lawrence, the original Red Hat Bugzilla maintainer, mentions: +> Dave Lawrence, the original Red Hat Bugzilla maintainer, mentions: <A -NAME="AEN1822" +NAME="AEN1831" ></A ><BLOCKQUOTE CLASS="BLOCKQUOTE" ><P -> Somebody needs to take the ball and run with it. I'm the only +> Somebody needs to take the ball and run with it. I'm the only maintainer and am very pressed for time. </P ></BLOCKQUOTE @@ -1256,33 +1277,35 @@ CLASS="BLOCKQUOTE" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1825" +NAME="AEN1834" ></A ><B >A.2.2. </B -> What are the primary benefits of Red Hat Bugzilla? +> + What are the primary benefits of Red Hat Bugzilla? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> <EM +> + <EM >Dave Lawrence</EM >: <A -NAME="AEN1830" +NAME="AEN1839" ></A ><BLOCKQUOTE CLASS="BLOCKQUOTE" ><P -> For the record, we are not using any template type implementation for +> For the record, we are not using any template type implementation for the cosmetic changes maded to Bugzilla. It is just alot of html changes in the code itself. I admit I may have gotten a little carried away with it but the corporate types asked for a more standardized interface to match up @@ -1290,7 +1313,7 @@ CLASS="BLOCKQUOTE" internal tools I am working on also look like Bugzilla. </P ><P -> I do want to land the changes that I have made to Bugzilla but I may +> I do want to land the changes that I have made to Bugzilla but I may have to back out a good deal and make a different version of Red Hat's Bugzilla for checking in to CVS. Especially the cosmetic changes because it seems they may not fit the general public. I will do that as soon as I can. @@ -1298,7 +1321,7 @@ CLASS="BLOCKQUOTE" is difficult sometimes to come by. </P ><P -> There are also a good deal of other changes that were requested by +> There are also a good deal of other changes that were requested by management for things like support contracts and different permission groups for making bugs private. Here is a short list of the major changes that have been made: @@ -1309,18 +1332,18 @@ CLASS="BLOCKQUOTE" TYPE="1" ><LI ><P -> No enum types. All old enum types are now separate smaller tables. +> No enum types. All old enum types are now separate smaller tables. </P ></LI ><LI ><P -> No bit wise operations. Not all databases support this so they were +> No bit wise operations. Not all databases support this so they were changed to a more generic way of doing this task </P ></LI ><LI ><P -> Bug reports can only be altered by the reporter, assignee, or a +> Bug reports can only be altered by the reporter, assignee, or a privileged bugzilla user. The rest of the world can see the bug but in a non-changeable format (unless the bug has been marked private). They can however add comments, add and remove themselves from the CC list @@ -1328,7 +1351,7 @@ TYPE="1" ></LI ><LI ><P -> Different group scheme. Each group has an id number related to it. +> Different group scheme. Each group has an id number related to it. There is a user_group table which contains userid to groupid mappings to determine which groups each user belongs to. Additionally there is a bug_group table that has bugid to groupid mappings to show which @@ -1338,14 +1361,14 @@ TYPE="1" ></LI ><LI ><P -> Product groups. product_table created to only allow certain products to +> Product groups. product_table created to only allow certain products to be visible for certain groups in both bug entry and query. This was particulary helpful for support contracts. </P ></LI ><LI ><P -> Of course many (too many) changes to Bugzilla code itself to allow use +> Of course many (too many) changes to Bugzilla code itself to allow use with Oracle and still allow operation with Mysql if so desired. Currently if you use Mysql it is set to use Mysql's old permission scheme to keep breakage to a minimum. Hopefully one day this will @@ -1355,7 +1378,7 @@ TYPE="1" ></LI ><LI ><P -> Uses Text::Template perl module for rendering of the dynamic HTML pages +> Uses Text::Template perl module for rendering of the dynamic HTML pages such as enter_bug.cgi, query.cgi, bug_form.pl, and for the header and footer parts of the page. This allows the html to be separate from the perl code for customizing the look and feel of the page to one's @@ -1364,7 +1387,7 @@ TYPE="1" ></LI ><LI ><P -> There are many other smaller changes. There is also a port to Oracle +> There are many other smaller changes. There is also a port to Oracle that I have been working on as time permits but is not completely finished but somewhat usable. I will merge it into our standard code base when it becomes production quality. Unfortunately there will have @@ -1374,7 +1397,7 @@ TYPE="1" ></LI ></OL ><P -> Both the Mysql and Oracle versions of our current code base are +> Both the Mysql and Oracle versions of our current code base are available from ftp://people.redhat.com/dkl. If Terry/Tara wants I can submit patch files for all of the changes I have made and he can determine what is suitable for addition to the main bugzilla cade base. But for me to commit @@ -1388,29 +1411,31 @@ TYPE="1" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1853" +NAME="AEN1862" ></A ><B >A.2.3. </B -> What's the current status of Red Hat Bugzilla? +> + What's the current status of Red Hat Bugzilla? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> <DIV -CLASS="NOTE" +> + <DIV +CLASS="note" ><P ></P ><TABLE -CLASS="NOTE" +CLASS="note" WIDTH="100%" BORDER="0" ><TR @@ -1426,7 +1451,7 @@ ALT="Note"></TD ALIGN="LEFT" VALIGN="TOP" ><P -> This information is somewhat dated; I last updated it +> This information is somewhat dated; I last updated it 7 June 2000. Please see the "Variants" section of "The Bugzilla Guide" for more up-to-date information regarding Red Hat Bugzilla. </P @@ -1439,12 +1464,12 @@ VALIGN="TOP" >Dave Lawrence</EM >: <A -NAME="AEN1860" +NAME="AEN1869" ></A ><BLOCKQUOTE CLASS="BLOCKQUOTE" ><P -> I suppose the current thread warrants an update on the status of +> I suppose the current thread warrants an update on the status of Oracle and bugzilla ;) We have now been running Bugzilla 2.8 on Oracle for the last two days in our production environment. I tried to do as much testing as possible with it before going live @@ -1473,7 +1498,7 @@ CLASS="BLOCKQUOTE" thing going to help others that may need it. </P ><P -> As Matt has mentioned it is still using out-dated code and with a +> As Matt has mentioned it is still using out-dated code and with a little help I would like to bring everything up to date for eventual incorporation with the main cvs tree. Due to other duties I have with the company any help with this wiould be @@ -1496,31 +1521,33 @@ CLASS="BLOCKQUOTE" ></DIV ></DIV ><DIV -CLASS="QANDADIV" +CLASS="qandadiv" ><H3 ><A -NAME="FAQ_LOKI" +NAME="faq-loki" ></A >3. Loki Bugzilla (AKA Fenris)</H3 ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1866" +NAME="AEN1875" ></A ><B >A.3.1. </B -> What is Loki Bugzilla (Fenris)? +> + What is Loki Bugzilla (Fenris)? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Loki Games has a customized version of Bugzilla available at +> + Loki Games has a customized version of Bugzilla available at <A HREF="http://fenris.lokigames.com/" TARGET="_top" @@ -1531,19 +1558,19 @@ TARGET="_top" ></DIV ></DIV ><DIV -CLASS="QANDADIV" +CLASS="qandadiv" ><H3 ><A -NAME="FAQ_PHB" +NAME="faq-phb" ></A >4. Pointy-Haired-Boss Questions</H3 ><P -> <DIV -CLASS="NOTE" +> <DIV +CLASS="note" ><P ></P ><TABLE -CLASS="NOTE" +CLASS="note" WIDTH="100%" BORDER="0" ><TR @@ -1559,7 +1586,7 @@ ALT="Note"></TD ALIGN="LEFT" VALIGN="TOP" ><P -> The title of this section doesn't mean you're a PHB -- it just means +> The title of this section doesn't mean you're a PHB -- it just means you probably HAVE a PHB who wants to know this :) </P ></TD @@ -1569,72 +1596,78 @@ VALIGN="TOP" > </P ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1877" +NAME="AEN1886" ></A ><B >A.4.1. </B -> Is Bugzilla web-based or do you have to have specific software or +> + Is Bugzilla web-based or do you have to have specific software or specific operating system on your machine? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> It is web and e-mail based. You can edit bugs by sending specially +> + It is web and e-mail based. You can edit bugs by sending specially formatted email to a properly configured Bugzilla, or control via the web. </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1882" +NAME="AEN1891" ></A ><B >A.4.2. </B -> Has anyone you know of already done any Bugzilla integration with +> + Has anyone you know of already done any Bugzilla integration with Perforce (SCM software)? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Yes! You can find more information elsewhere in "The Bugzilla +> + Yes! You can find more information elsewhere in "The Bugzilla Guide" in the "Integration with Third-Party Products" section. </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1887" +NAME="AEN1896" ></A ><B >A.4.3. </B -> Does Bugzilla allow the user to track multiple projects? +> + Does Bugzilla allow the user to track multiple projects? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Absolutely! You can track up to a "soft-limit" of around +> + Absolutely! You can track up to a "soft-limit" of around 64 individual "Products", that can each be composed of as many "Components" as you want. Check the Administration section of the Bugzilla Guide for more information regarding @@ -1643,48 +1676,52 @@ CLASS="ANSWER" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1892" +NAME="AEN1901" ></A ><B >A.4.4. </B -> If I am on many projects, and search for all bugs assigned to me, will +> + If I am on many projects, and search for all bugs assigned to me, will Bugzilla list them for me and allow me to sort by project, severity etc? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Yes. +> + Yes. </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1897" +NAME="AEN1906" ></A ><B >A.4.5. </B -> Does Bugzilla allow attachments (text, screenshots, urls etc)? If yes, +> + Does Bugzilla allow attachments (text, screenshots, urls etc)? If yes, are there any that are NOT allowed? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Yes. There are many specific MIME-types that are pre-defined by Bugzilla, +> + Yes. There are many specific MIME-types that are pre-defined by Bugzilla, but you may specify any arbitrary MIME-type you need when you upload the file. Since all attachments are stored in the database, however, I recommend storing large binary attachments elsewhere @@ -1694,31 +1731,33 @@ CLASS="ANSWER" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1902" +NAME="AEN1911" ></A ><B >A.4.6. </B -> Does Bugzilla allow us to define our own priorities and levels? Do we +> + Does Bugzilla allow us to define our own priorities and levels? Do we have complete freedom to change the labels of fields and format of them, and the choice of acceptable values? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Yes. However, modifying some fields, notably those related to bug +> + Yes. However, modifying some fields, notably those related to bug progression states, also require adjusting the program logic to compensate for the change. </P ><P -> There is no GUI for adding fields to Bugzilla at this +> There is no GUI for adding fields to Bugzilla at this time. You can follow development of this feature at <A HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=91037" @@ -1729,41 +1768,43 @@ TARGET="_top" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1909" +NAME="AEN1918" ></A ><B >A.4.7. </B -> The index.html page doesn't show the footer. It's really annoying to have +> + The index.html page doesn't show the footer. It's really annoying to have to go to the querypage just to check my "my bugs" link. How do I get a footer on static HTML pages? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> It's possible to get the footer on the static index page using +> + It's possible to get the footer on the static index page using Server Side Includes (SSI). The trick to doing this is making sure that your web server is set up to allow SSI and specifically, the #exec directive. You should also rename <TT -CLASS="FILENAME" +CLASS="filename" >index.html</TT > to <TT -CLASS="FILENAME" +CLASS="filename" >index.shtml</TT >. </P ><P -> After you've done all that, you can add the following line to +> After you've done all that, you can add the following line to <TT -CLASS="FILENAME" +CLASS="filename" >index.shtml</TT >: <TABLE @@ -1775,8 +1816,11 @@ WIDTH="100%" ><FONT COLOR="#000000" ><PRE -CLASS="PROGRAMLISTING" -><!--#exec cmd="/usr/bin/perl -e &quot;require 'CGI.pl'; PutFooter();&quot;" --></PRE +CLASS="programlisting" +> +<!--#exec cmd="/usr/bin/perl -e &quot;require 'CGI.pl'; PutFooter();&quot;" --> + +</PRE ></FONT ></TD ></TR @@ -1785,11 +1829,11 @@ CLASS="PROGRAMLISTING" </P ><P ><DIV -CLASS="NOTE" +CLASS="note" ><P ></P ><TABLE -CLASS="NOTE" +CLASS="note" WIDTH="100%" BORDER="0" ><TR @@ -1805,7 +1849,7 @@ ALT="Note"></TD ALIGN="LEFT" VALIGN="TOP" ><P -> This line will be replaced with the actual HTML for the footer +> This line will be replaced with the actual HTML for the footer when the page is requested, so you should put this line where you want the footer to appear. </P @@ -1815,10 +1859,10 @@ VALIGN="TOP" ></DIV ></P ><P -> Because this method depends on being able to use a #exec directive, +> Because this method depends on being able to use a #exec directive, and most ISP's will not allow that, there is an alternative method. You could have a small script (such as <TT -CLASS="FILENAME" +CLASS="filename" >api.cgi</TT >) that basically looks like: @@ -1831,8 +1875,9 @@ WIDTH="100%" ><FONT COLOR="#000000" ><PRE -CLASS="PROGRAMLISTING" ->#!/usr/bonsaitools/bin/perl -w +CLASS="programlisting" +> +#!/usr/bonsaitools/bin/perl -w require 'globals.pl'; @@ -1840,14 +1885,16 @@ if ($::FORM{sub} eq 'PutFooter') { PutFooter(); } else { die 'api.cgi was incorrectly called'; -}</PRE +} + +</PRE ></FONT ></TD ></TR ></TABLE > and then put this line in <TT -CLASS="FILENAME" +CLASS="filename" >index.shtml</TT >. <TABLE @@ -1859,8 +1906,11 @@ WIDTH="100%" ><FONT COLOR="#000000" ><PRE -CLASS="PROGRAMLISTING" -><!--#include virtual="api.cgi?sub=PutFooter"--></PRE +CLASS="programlisting" +> +<!--#include virtual="api.cgi?sub=PutFooter"--> + +</PRE ></FONT ></TD ></TR @@ -1869,11 +1919,11 @@ CLASS="PROGRAMLISTING" </P ><P > <DIV -CLASS="NOTE" +CLASS="note" ><P ></P ><TABLE -CLASS="NOTE" +CLASS="note" WIDTH="100%" BORDER="0" ><TR @@ -1889,7 +1939,7 @@ ALT="Note"></TD ALIGN="LEFT" VALIGN="TOP" ><P -> This still requires being able to use Server Side Includes, if +> This still requires being able to use Server Side Includes, if this simply will not work for you, see <A HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=80183" TARGET="_top" @@ -1905,33 +1955,35 @@ TARGET="_top" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1931" +NAME="AEN1940" ></A ><B >A.4.8. </B -> Does Bugzilla provide any reporting features, metrics, graphs, etc? You +> + Does Bugzilla provide any reporting features, metrics, graphs, etc? You know, the type of stuff that management likes to see. :) </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Yes. Look at <A +> + Yes. Look at <A HREF="http://bugzilla.mozilla.org/reports.cgi" TARGET="_top" -> http://bugzilla.mozilla.org/reports.cgi</A +> http://bugzilla.mozilla.org/reports.cgi</A > for basic reporting facilities. </P ><P -> For more advanced reporting, I recommend hooking up a professional +> For more advanced reporting, I recommend hooking up a professional reporting package, such as Crystal Reports, and use ODBC to access the MySQL database. You can do a lot through the Query page of Bugzilla as well, but right now Advanced Reporting is much @@ -1939,85 +1991,91 @@ TARGET="_top" interface with the database directly. </P ><P -> Advanced Reporting is a Bugzilla 3.X proposed feature. +> Advanced Reporting is a Bugzilla 3.X proposed feature. </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1939" +NAME="AEN1948" ></A ><B >A.4.9. </B -> Is there email notification and if so, what do you see when you get an +> + Is there email notification and if so, what do you see when you get an email? Do you see bug number and title or is it only the number? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Email notification is user-configurable. The bug id and Topic +> + Email notification is user-configurable. The bug id and Topic of the bug report accompany each email notification, along with a list of the changes made. </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1944" +NAME="AEN1953" ></A ><B >A.4.10. </B -> Can email notification be set up to send to multiple +> + Can email notification be set up to send to multiple people, some on the To List, CC List, BCC List etc? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Yes. +> + Yes. </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1949" +NAME="AEN1958" ></A ><B >A.4.11. </B -> If there is email notification, do users have to have any particular +> + If there is email notification, do users have to have any particular type of email application? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Bugzilla email is sent in plain text, the most compatible mail format +> + Bugzilla email is sent in plain text, the most compatible mail format on the planet. <DIV -CLASS="NOTE" +CLASS="note" ><P ></P ><TABLE -CLASS="NOTE" +CLASS="note" WIDTH="100%" BORDER="0" ><TR @@ -2033,7 +2091,7 @@ ALT="Note"></TD ALIGN="LEFT" VALIGN="TOP" ><P -> If you decide to use the bugzilla_email integration features +> If you decide to use the bugzilla_email integration features to allow Bugzilla to record responses to mail with the associated bug, you may need to caution your users to set their mailer to "respond to messages in the format in which they were sent". For security reasons @@ -2049,26 +2107,28 @@ VALIGN="TOP" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1956" +NAME="AEN1965" ></A ><B >A.4.12. </B -> If I just wanted to track certain bugs, as they go through life, can I +> + If I just wanted to track certain bugs, as they go through life, can I set it up to alert me via email whenever that bug changes, whether it be owner, status or description etc.? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Yes. Place yourself in the "cc" field of the bug you wish to monitor. +> + Yes. Place yourself in the "cc" field of the bug you wish to monitor. Then change your "Notify me of changes to" field in the Email Settings tab of the User Preferences screen in Bugzilla to the "Only those bugs which I am listed on the CC line" option. @@ -2076,38 +2136,40 @@ CLASS="ANSWER" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1961" +NAME="AEN1970" ></A ><B >A.4.13. </B -> Does Bugzilla allow data to be imported and exported? If I had outsiders +> + Does Bugzilla allow data to be imported and exported? If I had outsiders write up a bug report using a MS Word bug template, could that template be imported into "matching" fields? If I wanted to take the results of a query and export that data to MS Excel, could I do that? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Mozilla allows data export through a custom DTD in XML format. +> + Mozilla allows data export through a custom DTD in XML format. It does not, however, export to specific formats other than the XML Mozilla DTD. Importing the data into Excel or any other application is left as an exercise for the reader. </P ><P -> If you create import filters to other applications from Mozilla's XML, +> If you create import filters to other applications from Mozilla's XML, please submit your modifications for inclusion in future Bugzilla distributions. </P ><P -> As for data import, any application can send data to Bugzilla through +> As for data import, any application can send data to Bugzilla through the HTTP protocol, or through Mozilla's XML API. However, it seems kind of silly to put another front-end in front of Bugzilla; it makes more sense to create a simplified bug submission form in @@ -2115,31 +2177,33 @@ CLASS="ANSWER" <A HREF="http://www.mozilla.org/quality/help/bugzilla-helper.html" TARGET="_top" -> http://www.mozilla.org/quality/help/bugzilla-helper.html</A +> http://www.mozilla.org/quality/help/bugzilla-helper.html</A > </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1969" +NAME="AEN1978" ></A ><B >A.4.14. </B -> Has anyone converted Bugzilla to another language to be used in other +> + Has anyone converted Bugzilla to another language to be used in other countries? Is it localizable? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Currently, no. Internationalization support for Perl did not +> + Currently, no. Internationalization support for Perl did not exist in a robust fashion until the recent release of version 5.6.0; Bugzilla is, and likely will remain (until 3.X) completely non-localized. @@ -2147,208 +2211,225 @@ CLASS="ANSWER" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1974" +NAME="AEN1983" ></A ><B >A.4.15. </B -> Can a user create and save reports? Can they do this in Word format? +> + Can a user create and save reports? Can they do this in Word format? Excel format? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Yes. No. No. +> + Yes. No. No. </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1979" +NAME="AEN1988" ></A ><B >A.4.16. </B -> Can a user re-run a report with a new project, same query? +> + Can a user re-run a report with a new project, same query? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Yes. +> + Yes. </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1984" +NAME="AEN1993" ></A ><B >A.4.17. </B -> Can a user modify an existing report and then save it into another name? +> + Can a user modify an existing report and then save it into another name? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> You can save an unlimited number of queries in Bugzilla. You are free +> + You can save an unlimited number of queries in Bugzilla. You are free to modify them and rename them to your heart's desire. </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1989" +NAME="AEN1998" ></A ><B >A.4.18. </B -> Does Bugzilla have the ability to search by word, phrase, compound +> + Does Bugzilla have the ability to search by word, phrase, compound search? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> You have no idea. Bugzilla's query interface, particularly with the +> + You have no idea. Bugzilla's query interface, particularly with the advanced Boolean operators, is incredibly versatile. </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1994" +NAME="AEN2003" ></A ><B >A.4.19. </B -> Can the admin person establish separate group and individual user +> + Can the admin person establish separate group and individual user privileges? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Yes. +> + Yes. </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN1999" +NAME="AEN2008" ></A ><B >A.4.20. </B -> Does Bugzilla provide record locking when there is simultaneous access +> + Does Bugzilla provide record locking when there is simultaneous access to the same bug? Does the second person get a notice that the bug is in use or how are they notified? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Bugzilla does not lock records. It provides mid-air collision detection, +> + Bugzilla does not lock records. It provides mid-air collision detection, and offers the offending user a choice of options to deal with the conflict. </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2004" +NAME="AEN2013" ></A ><B >A.4.21. </B -> Are there any backup features provided? +> + Are there any backup features provided? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> MySQL, the database back-end for Bugzilla, allows hot-backup of data. +> + MySQL, the database back-end for Bugzilla, allows hot-backup of data. You can find strategies for dealing with backup considerations at <A HREF="http://www.mysql.com/doc/B/a/Backup.html" TARGET="_top" -> http://www.mysql.com/doc/B/a/Backup.html</A +> http://www.mysql.com/doc/B/a/Backup.html</A > </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2010" +NAME="AEN2019" ></A ><B >A.4.22. </B -> Can users be on the system while a backup is in progress? +> + Can users be on the system while a backup is in progress? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Yes. However, commits to the database must wait +> + Yes. However, commits to the database must wait until the tables are unlocked. Bugzilla databases are typically very small, and backups routinely take less than a minute. </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2015" +NAME="AEN2024" ></A ><B >A.4.23. </B -> What type of human resources are needed to be on staff to install and +> + What type of human resources are needed to be on staff to install and maintain Bugzilla? Specifically, what type of skills does the person need to have? I need to find out if we were to go with Bugzilla, what types of individuals would we need to hire and how much would that cost vs buying an @@ -2356,21 +2437,22 @@ NAME="AEN2015" </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> If Bugzilla is set up correctly from the start, continuing maintenance needs +> + If Bugzilla is set up correctly from the start, continuing maintenance needs are minimal and can be completed by unskilled labor. Things like rotate backup tapes and check log files for the word "error". </P ><P -> Commercial Bug-tracking software typically costs somewhere upwards +> Commercial Bug-tracking software typically costs somewhere upwards of $20,000 or more for 5-10 floating licenses. Bugzilla consultation is available from skilled members of the newsgroup. </P ><P -> As an example, as of this writing I typically charge +> As an example, as of this writing I typically charge $115 for the first hour, and $89 each hour thereafter for consulting work. It takes me three to five hours to make Bugzilla happy on a Development installation of Linux-Mandrake. @@ -2378,16 +2460,17 @@ CLASS="ANSWER" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2022" +NAME="AEN2031" ></A ><B >A.4.24. </B -> What time frame are we looking at if we decide to hire people to install +> + What time frame are we looking at if we decide to hire people to install and maintain the Bugzilla? Is this something that takes hours or weeks to install and a couple of hours per week to maintain and customize or is this a multi-week install process, plus a full time job for 1 person, 2 people, @@ -2395,11 +2478,12 @@ NAME="AEN2022" </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> It all depends on your level of commitment. Someone with much Bugzilla +> + It all depends on your level of commitment. Someone with much Bugzilla experience can get you up and running in less than a day, and your Bugzilla install can run untended for years. If your Bugzilla strategy is critical to your business workflow, hire somebody @@ -2409,137 +2493,147 @@ CLASS="ANSWER" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2027" +NAME="AEN2036" ></A ><B >A.4.25. </B -> Is there any licensing fee or other fees for using Bugzilla? Any +> + Is there any licensing fee or other fees for using Bugzilla? Any out-of-pocket cost other than the bodies needed as identified above? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> No. MySQL asks, if you find their product valuable, that you purchase +> + No. MySQL asks, if you find their product valuable, that you purchase a support contract from them that suits your needs. </P ></DIV ></DIV ></DIV ><DIV -CLASS="QANDADIV" +CLASS="qandadiv" ><H3 ><A -NAME="FAQ_INSTALL" +NAME="faq-install" ></A >5. Bugzilla Installation</H3 ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2034" +NAME="AEN2043" ></A ><B >A.5.1. </B -> How do I download and install Bugzilla? +> + How do I download and install Bugzilla? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Check <A +> + Check <A HREF="http://www.mozilla.org/projects/bugzilla/" TARGET="_top" -> http://www.mozilla.org/projects/bugzilla/</A +> http://www.mozilla.org/projects/bugzilla/</A > for details. Once you download it, untar it, read the Bugzilla Guide. </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2040" +NAME="AEN2049" ></A ><B >A.5.2. </B -> How do I install Bugzilla on Windows NT? +> + How do I install Bugzilla on Windows NT? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Installation on Windows NT has its own section in +> + Installation on Windows NT has its own section in "The Bugzilla Guide". </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2045" +NAME="AEN2054" ></A ><B >A.5.3. </B -> Is there an easy way to change the Bugzilla cookie name? +> + Is there an easy way to change the Bugzilla cookie name? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> At present, no. +> + At present, no. </P ></DIV ></DIV ></DIV ><DIV -CLASS="QANDADIV" +CLASS="qandadiv" ><H3 ><A -NAME="FAQ_SECURITY" +NAME="faq-security" ></A >6. Bugzilla Security</H3 ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2052" +NAME="AEN2061" ></A ><B >A.6.1. </B -> How do I completely disable MySQL security if it's giving me problems +> + How do I completely disable MySQL security if it's giving me problems (I've followed the instructions in the installation section of this guide!)? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Run mysql like this: "mysqld --skip-grant-tables". Please remember <EM +> + Run mysql like this: "mysqld --skip-grant-tables". Please remember <EM >this makes mysql as secure as taping a $100 to the floor of a football stadium bathroom for safekeeping.</EM @@ -2549,24 +2643,26 @@ CLASS="ANSWER" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2058" +NAME="AEN2067" ></A ><B >A.6.2. </B -> Are there any security problems with Bugzilla? +> + Are there any security problems with Bugzilla? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> The Bugzilla code has not undergone a complete security audit. +> + The Bugzilla code has not undergone a complete security audit. It is recommended that you closely examine permissions on your Bugzilla installation, and follow the recommended security guidelines found in The Bugzilla Guide. @@ -2574,26 +2670,28 @@ CLASS="ANSWER" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2063" +NAME="AEN2072" ></A ><B >A.6.3. </B -> I've implemented the security fixes mentioned in Chris Yeh's security +> + I've implemented the security fixes mentioned in Chris Yeh's security advisory of 5/10/2000 advising not to run MySQL as root, and am running into problems with MySQL no longer working correctly. </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> This is a common problem, related to running out of file descriptors. +> + This is a common problem, related to running out of file descriptors. Simply add "ulimit -n unlimited" to the script which starts mysqld. </P @@ -2601,84 +2699,90 @@ CLASS="ANSWER" ></DIV ></DIV ><DIV -CLASS="QANDADIV" +CLASS="qandadiv" ><H3 ><A -NAME="FAQ_EMAIL" +NAME="faq-email" ></A >7. Bugzilla Email</H3 ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2070" +NAME="AEN2079" ></A ><B >A.7.1. </B -> I have a user who doesn't want to receive any more email from Bugzilla. +> + I have a user who doesn't want to receive any more email from Bugzilla. How do I stop it entirely for this user? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> With the email changes to 2.12, the user should be able to set +> + With the email changes to 2.12, the user should be able to set this in user email preferences. </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2075" +NAME="AEN2084" ></A ><B >A.7.2. </B -> I'm evaluating/testing Bugzilla, and don't want it to send email to +> + I'm evaluating/testing Bugzilla, and don't want it to send email to anyone but me. How do I do it? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Edit the param for the mail text. Replace "To:" with "X-Real-To:", +> + Edit the param for the mail text. Replace "To:" with "X-Real-To:", replace "Cc:" with "X-Real-CC:", and add a "To: (myemailaddress)". </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2080" +NAME="AEN2089" ></A ><B >A.7.3. </B -> I want whineatnews.pl to whine at something more, or other than, only new +> + I want whineatnews.pl to whine at something more, or other than, only new bugs. How do I do it? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Try Klaas Freitag's excellent patch for "whineatassigned" functionality. +> + Try Klaas Freitag's excellent patch for "whineatassigned" functionality. You can find it at<A HREF=" http://bugzilla.mozilla.org/show_bug.cgi?id=6679" TARGET="_top" -> http://bugzilla.mozilla.org/show_bug.cgi?id=6679</A +> http://bugzilla.mozilla.org/show_bug.cgi?id=6679</A >. This patch is against an older version of Bugzilla, so you must apply the diffs manually. @@ -2686,33 +2790,35 @@ TARGET="_top" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2086" +NAME="AEN2095" ></A ><B >A.7.4. </B -> I don't like/want to use Procmail to hand mail off to bug_email.pl. +> + I don't like/want to use Procmail to hand mail off to bug_email.pl. What alternatives do I have? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> You can call bug_email.pl directly from your aliases file, with +> + You can call bug_email.pl directly from your aliases file, with an entry like this: <A -NAME="AEN2090" +NAME="AEN2099" ></A ><BLOCKQUOTE CLASS="BLOCKQUOTE" ><P -> bugzilla-daemon: "|/usr/local/bin/bugzilla/contrib/bug_email.pl" +> bugzilla-daemon: "|/usr/local/bin/bugzilla/contrib/bug_email.pl" </P ></BLOCKQUOTE > @@ -2723,53 +2829,57 @@ CLASS="BLOCKQUOTE" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2093" +NAME="AEN2102" ></A ><B >A.7.5. </B -> How do I set up the email interface to submit/change bugs via email? +> + How do I set up the email interface to submit/change bugs via email? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> You can find an updated README.mailif file in the contrib/ directory +> + You can find an updated README.mailif file in the contrib/ directory of your Bugzilla distribution that walks you through the setup. </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2098" +NAME="AEN2107" ></A ><B >A.7.6. </B -> Email takes FOREVER to reach me from bugzilla -- it's extremely slow. +> + Email takes FOREVER to reach me from bugzilla -- it's extremely slow. What gives? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> If you are using an alternate Mail Transport Agent (MTA other than +> + If you are using an alternate Mail Transport Agent (MTA other than sendmail), make sure the options given in the "processmail" script for all instances of "sendmail" are correct for your MTA. </P ><P -> If you are using Sendmail, try enabling "sendmailnow" in editparams.cgi. +> If you are using Sendmail, try enabling "sendmailnow" in editparams.cgi. If you are using Postfix, you will also need to enable <SPAN CLASS="QUOTE" >"sendmailnow"</SPAN @@ -2778,30 +2888,32 @@ CLASS="QUOTE" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2105" +NAME="AEN2114" ></A ><B >A.7.7. </B -> How come email never reaches me from bugzilla changes? +> + How come email never reaches me from bugzilla changes? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Double-check that you have not turned off email in your user preferences. +> + Double-check that you have not turned off email in your user preferences. Confirm that Bugzilla is able to send email by visiting the "Log In" link of your Bugzilla installation and clicking the "Email me a password" button after entering your email address. </P ><P -> If you never receive mail from Bugzilla, chances you do not have +> If you never receive mail from Bugzilla, chances you do not have sendmail in "/usr/lib/sendmail". Ensure sendmail lives in, or is symlinked to, "/usr/lib/sendmail". </P @@ -2809,31 +2921,33 @@ CLASS="ANSWER" ></DIV ></DIV ><DIV -CLASS="QANDADIV" +CLASS="qandadiv" ><H3 ><A -NAME="FAQ_DB" +NAME="faq-db" ></A >8. Bugzilla Database</H3 ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2113" +NAME="AEN2122" ></A ><B >A.8.1. </B -> I've heard Bugzilla can be used with Oracle? +> + I've heard Bugzilla can be used with Oracle? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Red Hat Bugzilla, mentioned above, works with Oracle. The current version +> + Red Hat Bugzilla, mentioned above, works with Oracle. The current version from Mozilla.org does not have this capability. Unfortunately, though you will sacrifice a lot of the really great features available in Bugzilla 2.10 and 2.12 if you go with the 2.8-based Redhat version. @@ -2841,25 +2955,27 @@ CLASS="ANSWER" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2118" +NAME="AEN2127" ></A ><B >A.8.2. </B -> Bugs are missing from queries, but exist in the database (and I can pull +> + Bugs are missing from queries, but exist in the database (and I can pull them up by specifying the bug ID). What's wrong? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> You've almost certainly enabled the "shadow database", but for some +> + You've almost certainly enabled the "shadow database", but for some reason it hasn't been updated for all your bugs. This is the database against which queries are run, so that really complex or slow queries won't lock up portions of the database for other users. You can turn off the @@ -2876,30 +2992,32 @@ CLASS="ANSWER" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2123" +NAME="AEN2132" ></A ><B >A.8.3. </B -> I think my database might be corrupted, or contain invalid entries. What +> + I think my database might be corrupted, or contain invalid entries. What do I do? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Run the <SPAN +> + Run the <SPAN CLASS="QUOTE" >"sanity check"</SPAN > utility (<TT -CLASS="FILENAME" +CLASS="filename" >./sanitycheck.cgi</TT > in the Bugzilla_home directory) from your web browser to see! If @@ -2921,24 +3039,26 @@ CLASS="FILENAME" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2131" +NAME="AEN2140" ></A ><B >A.8.4. </B -> I want to manually edit some entries in my database. How? +> + I want to manually edit some entries in my database. How? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> There is no facility in Bugzilla itself to do this. It's also generally +> + There is no facility in Bugzilla itself to do this. It's also generally not a smart thing to do if you don't know exactly what you're doing. However, if you understand SQL you can use the mysqladmin utility to manually insert, delete, and modify table information. Personally, I @@ -2948,49 +3068,53 @@ CLASS="ANSWER" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2136" +NAME="AEN2145" ></A ><B >A.8.5. </B -> I try to add myself as a user, but Bugzilla always tells me my password is wrong. +> + I try to add myself as a user, but Bugzilla always tells me my password is wrong. </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Certain version of MySQL (notably, 3.23.29 and 3.23.30) accidentally disabled +> + Certain version of MySQL (notably, 3.23.29 and 3.23.30) accidentally disabled the "crypt()" function. This prevented MySQL from storing encrypted passwords. Upgrade to the "3.23 stable" version of MySQL and you should be good to go. </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2141" +NAME="AEN2150" ></A ><B >A.8.6. </B -> I think I've set up MySQL permissions correctly, but bugzilla still can't +> + I think I've set up MySQL permissions correctly, but bugzilla still can't connect. </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Try running MySQL from its binary: "mysqld --skip-grant-tables". This +> + Try running MySQL from its binary: "mysqld --skip-grant-tables". This will allow you to completely rule out grant tables as the cause of your frustration. However, I do not recommend you run it this way on a regular basis, unless you really want your web site defaced and your machine @@ -2999,61 +3123,65 @@ CLASS="ANSWER" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2146" +NAME="AEN2155" ></A ><B >A.8.7. </B -> How do I synchronize bug information among multiple different Bugzilla +> + How do I synchronize bug information among multiple different Bugzilla databases? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Well, you can synchronize or you can move bugs. Synchronization will +> + Well, you can synchronize or you can move bugs. Synchronization will only work one way -- you can create a read-only copy of the database at one site, and have it regularly updated at intervals from the main database. </P ><P -> MySQL has some synchronization features builtin to the latest releases. +> MySQL has some synchronization features builtin to the latest releases. It would be great if someone looked into the possibilities there and provided a report to the newsgroup on how to effectively synchronize two Bugzilla installations. </P ><P -> If you simply need to transfer bugs from one Bugzilla to another, +> If you simply need to transfer bugs from one Bugzilla to another, checkout the "move.pl" script in the Bugzilla distribution. </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2153" +NAME="AEN2162" ></A ><B >A.8.8. </B -> Why do I get bizarre errors when trying to submit data, particularly problems +> + Why do I get bizarre errors when trying to submit data, particularly problems with "groupset"? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> If you're sure your MySQL parameters are correct, you might want turn +> + If you're sure your MySQL parameters are correct, you might want turn "strictvaluechecks" OFF in editparams.cgi. If you have "usebugsentry" set "On", you also cannot submit a bug as readable by more than one group with "strictvaluechecks" ON. @@ -3061,35 +3189,37 @@ CLASS="ANSWER" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2158" +NAME="AEN2167" ></A ><B >A.8.9. </B -> How come even after I delete bugs, the long descriptions show up? +> + How come even after I delete bugs, the long descriptions show up? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> This should only happen with Bugzilla 2.14 if you are +> + This should only happen with Bugzilla 2.14 if you are using the <SPAN CLASS="QUOTE" >"shadow database"</SPAN > feature, and your shadow database is out of sync. Try running <TT -CLASS="FILENAME" +CLASS="filename" >syncshadowdb</TT > <TT -CLASS="OPTION" +CLASS="option" >-syncall</TT > to make sure your shadow database is in synch with your primary database. @@ -3098,92 +3228,98 @@ CLASS="OPTION" ></DIV ></DIV ><DIV -CLASS="QANDADIV" +CLASS="qandadiv" ><H3 ><A -NAME="FAQ_NT" +NAME="faq-nt" ></A >9. Bugzilla and Win32</H3 ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2168" +NAME="AEN2177" ></A ><B >A.9.1. </B -> What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)? +> + What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Remove Windows. Install Linux. Install Bugzilla. +> + Remove Windows. Install Linux. Install Bugzilla. The boss will never know the difference. </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2173" +NAME="AEN2182" ></A ><B >A.9.2. </B -> Is there a "Bundle::Bugzilla" equivalent for Win32? +> + Is there a "Bundle::Bugzilla" equivalent for Win32? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Not currently. Bundle::Bugzilla enormously simplifies Bugzilla +> + Not currently. Bundle::Bugzilla enormously simplifies Bugzilla installation on UNIX systems. If someone can volunteer to create a suitable PPM bundle for Win32, it would be appreciated. </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2178" +NAME="AEN2187" ></A ><B >A.9.3. </B -> CGI's are failing with a "something.cgi is not a valid Windows NT +> + CGI's are failing with a "something.cgi is not a valid Windows NT application" error. Why? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Depending on what Web server you are using, you will have to configure +> + Depending on what Web server you are using, you will have to configure the Web server to treat *.cgi files as CGI scripts. In IIS, you do this by adding *.cgi to the App Mappings with the <path>\perl.exe %s %s as the executable. </P ><P -> Microsoft has some advice on this matter, as well: +> Microsoft has some advice on this matter, as well: <A -NAME="AEN2183" +NAME="AEN2192" ></A ><BLOCKQUOTE CLASS="BLOCKQUOTE" ><P -> "Set application mappings. In the ISM, map the extension for the script +> "Set application mappings. In the ISM, map the extension for the script file(s) to the executable for the script interpreter. For example, you might map the extension .py to Python.exe, the executable for the Python script interpreter. Note For the ActiveState Perl script interpreter, the extension @@ -3198,29 +3334,32 @@ CLASS="BLOCKQUOTE" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2186" +NAME="AEN2195" ></A ><B >A.9.4. </B -> Can I have some general instructions on how to make Bugzilla on Win32 work? +> + Can I have some general instructions on how to make Bugzilla on Win32 work? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> The following couple entries are deprecated in favor of the Windows installation +> + The following couple entries are deprecated in favor of the Windows installation instructions available in the "Administration" portion of "The Bugzilla Guide". However, they are provided here for historical interest and insight. <P -CLASS="LITERALLAYOUT" -> 1. #!C:/perl/bin/perl had to be added to every perl file.<br> +CLASS="literallayout" +><br> + 1. #!C:/perl/bin/perl had to be added to every perl file.<br> 2. Converted to Net::SMTP to handle mail messages instead of<br> /usr/bin/sendmail.<br> 3. The crypt function isn't available on Windows NT (at least none that I<br> @@ -3309,56 +3448,58 @@ A: Sure! Here ya go!<br> ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2192" +NAME="AEN2201" ></A ><B >A.9.5. </B -> I'm having trouble with the perl modules for NT not being able to talk to +> + I'm having trouble with the perl modules for NT not being able to talk to to the database. </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Your modules may be outdated or inaccurate. Try: +> + Your modules may be outdated or inaccurate. Try: <P ></P ><OL TYPE="1" ><LI ><P -> Hitting http://www.activestate.com/ActivePerl +> Hitting http://www.activestate.com/ActivePerl </P ></LI ><LI ><P -> Download ActivePerl +> Download ActivePerl </P ></LI ><LI ><P -> Go to your prompt +> Go to your prompt </P ></LI ><LI ><P -> Type 'ppm' +> Type 'ppm' </P ></LI ><LI ><P -> <TT -CLASS="PROMPT" +> <TT +CLASS="prompt" >PPM></TT > <B -CLASS="COMMAND" +CLASS="command" >install DBI DBD-mysql GD</B > </P @@ -3370,67 +3511,71 @@ CLASS="COMMAND" <A HREF=" http://www.activestate.com/Packages/" TARGET="_top" -> http://www.activestate.com/Packages/</A +> http://www.activestate.com/Packages/</A > </P ></DIV ></DIV ></DIV ><DIV -CLASS="QANDADIV" +CLASS="qandadiv" ><H3 ><A -NAME="FAQ_USE" +NAME="faq-use" ></A >10. Bugzilla Usage</H3 ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2213" +NAME="AEN2222" ></A ><B >A.10.1. </B -> The query page is very confusing. Isn't there a simpler way to query? +> + The query page is very confusing. Isn't there a simpler way to query? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> We are developing in that direction. You can follow progress on this +> + We are developing in that direction. You can follow progress on this at <A HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=16775" TARGET="_top" -> http://bugzilla.mozilla.org/show_bug.cgi?id=16775</A +> http://bugzilla.mozilla.org/show_bug.cgi?id=16775</A >. Some functionality is available in Bugzilla 2.12, and is available as "quicksearch.html" </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2219" +NAME="AEN2228" ></A ><B >A.10.2. </B -> I'm confused by the behavior of the "accept" button in the Show Bug form. +> + I'm confused by the behavior of the "accept" button in the Show Bug form. Why doesn't it assign the bug to me when I accept it? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> The current behavior is acceptable to bugzilla.mozilla.org and most +> + The current behavior is acceptable to bugzilla.mozilla.org and most users. I personally don't like it. You have your choice of patches to change this behavior, however. <P @@ -3443,7 +3588,7 @@ BORDER="0" ><A HREF="http://bugzilla.mozilla.org/showattachment.cgi?attach_id=8029" TARGET="_top" -> Add a "and accept bug" radio button</A +> Add a "and accept bug" radio button</A ></TD ></TR ><TR @@ -3451,7 +3596,7 @@ TARGET="_top" ><A HREF="http://bugzilla.mozilla.org/showattachment.cgi?attach_id=8153" TARGET="_top" -> "Accept" button automatically assigns to you</A +> "Accept" button automatically assigns to you</A ></TD ></TR ></TBODY @@ -3465,74 +3610,80 @@ TARGET="_top" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2229" +NAME="AEN2238" ></A ><B >A.10.3. </B -> I can't upload anything into the database via the "Create Attachment" +> + I can't upload anything into the database via the "Create Attachment" link. What am I doing wrong? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> The most likely cause is a very old browser or a browser that is +> + The most likely cause is a very old browser or a browser that is incompatible with file upload via POST. Download the latest Netscape, Microsoft, or Mozilla browser to handle uploads correctly. </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2234" +NAME="AEN2243" ></A ><B >A.10.4. </B -> Email submissions to Bugzilla that have attachments end up asking me to +> + Email submissions to Bugzilla that have attachments end up asking me to save it as a "cgi" file. </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Yup. Just rename it once you download it, or save it under a different +> + Yup. Just rename it once you download it, or save it under a different filename. This will not be fixed anytime too soon, because it would cripple some other functionality. </P ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2239" +NAME="AEN2248" ></A ><B >A.10.5. </B -> How do I change a keyword in Bugzilla, once some bugs are using it? +> + How do I change a keyword in Bugzilla, once some bugs are using it? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> In the Bugzilla administrator UI, edit the keyword and it will let you +> + In the Bugzilla administrator UI, edit the keyword and it will let you replace the old keyword name with a new one. This will cause a problem with the keyword cache. Run sanitycheck.cgi to fix it. </P @@ -3540,39 +3691,41 @@ CLASS="ANSWER" ></DIV ></DIV ><DIV -CLASS="QANDADIV" +CLASS="qandadiv" ><H3 ><A -NAME="FAQ_HACKING" +NAME="faq-hacking" ></A >11. Bugzilla Hacking</H3 ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2246" +NAME="AEN2255" ></A ><B >A.11.1. </B -> What bugs are in Bugzilla right now? +> + What bugs are in Bugzilla right now? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> Try <A +> + Try <A HREF="http://bugzilla.mozilla.org/buglist.cgi?bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&product=Bugzilla" TARGET="_top" -> this link</A +> this link</A > to view current bugs or requests for enhancement for Bugzilla. </P ><P -> You can view bugs marked for 2.16 release +> You can view bugs marked for 2.16 release <A HREF="http://bugzilla.mozilla.org/buglist.cgi?product=Bugzilla&target_milestone=Bugzilla+2.16" TARGET="_top" @@ -3583,7 +3736,7 @@ TARGET="_top" <A HREF="http://www.mozilla.org/projects/bugzilla/" TARGET="_top" -> Bugzilla Project Page</A +> Bugzilla Project Page</A > for details on how to check current sources out of CVS so you can have these bug fixes early! @@ -3591,28 +3744,30 @@ TARGET="_top" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2255" +NAME="AEN2264" ></A ><B >A.11.2. </B -> How can I change the default priority to a null value? For instance, have the default +> + How can I change the default priority to a null value? For instance, have the default priority be "---" instead of "P2"? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B -> This is well-documented here: <A +> + This is well-documented here: <A HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=49862" TARGET="_top" -> http://bugzilla.mozilla.org/show_bug.cgi?id=49862</A +> http://bugzilla.mozilla.org/show_bug.cgi?id=49862</A >. Ultimately, it's as easy as adding the "---" priority field to your localconfig file in the appropriate area, re-running checksetup.pl, and then changing the default priority in your browser using @@ -3623,20 +3778,21 @@ TARGET="_top" ></DIV ></DIV ><DIV -CLASS="QANDAENTRY" +CLASS="qandaentry" ><DIV -CLASS="QUESTION" +CLASS="question" ><P ><A -NAME="AEN2261" +NAME="AEN2270" ></A ><B >A.11.3. </B -> What's the best way to submit patches? What guidelines should I follow? +> + What's the best way to submit patches? What guidelines should I follow? </P ></DIV ><DIV -CLASS="ANSWER" +CLASS="answer" ><P ><B > </B @@ -3646,7 +3802,7 @@ CLASS="ANSWER" TYPE="1" ><LI ><P -> Enter a bug into bugzilla.mozilla.org for the <SPAN +> Enter a bug into bugzilla.mozilla.org for the <SPAN CLASS="QUOTE" >"<A HREF="http://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla" @@ -3659,7 +3815,7 @@ TARGET="_top" ></LI ><LI ><P -> Upload your patch as a unified DIFF (having used "diff -u" against +> Upload your patch as a unified DIFF (having used "diff -u" against the <EM >current sources</EM > checked out of CVS), @@ -3672,7 +3828,7 @@ TARGET="_top" ></LI ><LI ><P -> Announce your patch and the associated URL +> Announce your patch and the associated URL (http://bugzilla.mozilla.org/show_bug.cgi?id=XXXX) for discussion in the newsgroup (netscape.public.mozilla.webtools). You'll get a really good, fairly immediate reaction to the implications of your patch, @@ -3682,14 +3838,14 @@ TARGET="_top" ></LI ><LI ><P -> If it passes muster with minimal modification, the person to whom +> If it passes muster with minimal modification, the person to whom the bug is assigned in Bugzilla is responsible for seeing the patch is checked into CVS. </P ></LI ><LI ><P -> Bask in the glory of the fact that you helped write the most successful +> Bask in the glory of the fact that you helped write the most successful open-source bug-tracking software on the planet :) </P ></LI @@ -3715,7 +3871,7 @@ WIDTH="33%" ALIGN="left" VALIGN="top" ><A -HREF="variant_sourceforge.html" +HREF="variant-sourceforge.html" >Prev</A ></TD ><TD |