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+<HTML
+><HEAD
+><TITLE
+>Why use a bug-tracking system?</TITLE
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+    Development Release"
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+>The Bugzilla Guide - 2.17.5 
+    Development Release</TH
+></TR
+><TR
+><TD
+WIDTH="10%"
+ALIGN="left"
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+>Prev</A
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+>Chapter 2. Introduction</TD
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+><A
+NAME="why-tracking"
+></A
+>2.2. Why use a bug-tracking system?</H1
+><P
+>For many years, defect-tracking software was principally
+    the domain of large software development houses. Most smaller shops
+    simply relied on
+    shared lists and email to monitor the status of defects. This procedure
+    was error-prone and tended to cause those bugs judged least significant by
+    developers to be dropped or ignored.</P
+><P
+>Integrated
+    defect-tracking systems reduce downtime, increase productivity, and raise
+    customer satisfaction with their systems. Along with full disclosure, an
+    open bug-tracker allows you to keep in touch with your clients
+    and resellers, to communicate about problems effectively throughout the
+    data management chain. Many corporations have also discovered that
+    defect-tracking helps reduce costs by providing IT support
+    accountability, telephone support knowledge bases, and a common,
+    well-understood method for accounting for unusual system or software
+    issues.</P
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