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diff --git a/docs/xml/faq.xml b/docs/xml/faq.xml deleted file mode 100644 index 22f0144ab..000000000 --- a/docs/xml/faq.xml +++ /dev/null @@ -1,1659 +0,0 @@ -<!-- <!DOCTYPE appendix PUBLIC "-//OASIS//DTD DocBook V4.1//EN"> --> - -<appendix id="faq"> - <title>The Bugzilla FAQ</title> - - <para> - This FAQ includes questions not covered elsewhere in the Guide. - </para> - - <qandaset> - - - <qandadiv id="faq-general"> - <title>General Questions</title> - - <qandaentry> - <question id="faq-general-tryout"> - <para> - Can I try out Bugzilla somewhere? - </para> - </question> - <answer> - <para> - If you want to take a test ride, there are test installations - at <ulink url="http://landfill.bugzilla.org/"/>, - ready to play with directly from your browser. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-general-license"> - <para> - What license is Bugzilla distributed under? - </para> - </question> - <answer> - <para> - Bugzilla is covered by the Mozilla Public License. - See details at <ulink url="http://www.mozilla.org/MPL/"/>. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-general-support"> - <para> - How do I get commercial support for Bugzilla? - </para> - </question> - <answer> - <para> - <ulink url="http://www.bugzilla.org/support/consulting.html"/> - is a list of companies and individuals who have asked us to - list them as consultants for Bugzilla. - </para> - <para> - There are several experienced - Bugzilla hackers on the mailing list/newsgroup who are willing - to make themselves available for generous compensation. - Try sending a message to the mailing list asking for a volunteer. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-general-companies"> - <para> - What major companies or projects are currently using Bugzilla - for bug-tracking? - </para> - </question> - <answer> - <para> - There are <emphasis>dozens</emphasis> of major companies with public - Bugzilla sites to track bugs in their products. We have a fairly - complete list available on our website at - <ulink url="http://bugzilla.org/installation-list/"/>. If you - have an installation of Bugzilla and would like to be added to the - list, whether it's a public install or not, simply e-mail - Gerv <email>gerv@mozilla.org</email>. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-general-maintainers"> - <para> - Who maintains Bugzilla? - </para> - </question> - <answer> - <para> - A <ulink url="http://www.bugzilla.org/developers/profiles.html">core - team</ulink>, led by Dave Miller (justdave@bugzilla.org). - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-general-compare"> - <para> - How does Bugzilla stack up against other bug-tracking databases? - </para> - </question> - <answer> - <para> - We can't find any head-to-head comparisons of Bugzilla against - other defect-tracking software. If you know of one, please get - in touch. In the experience of Matthew Barnson (the original - author of this FAQ), though, Bugzilla offers superior - performance on commodity hardware, better price (free!), more - developer-friendly features (such as stored queries, email - integration, and platform independence), improved scalability, - greater flexibility, and superior ease-of-use when compared - to commercial bug-tracking software. - </para> - <para> - If you happen to be a vendor for commercial bug-tracking - software, and would like to submit a list of advantages your - product has over Bugzilla, simply send it to - <email>documentation@bugzilla.org</email> and we'd be happy to - include the comparison in our documentation. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-general-bzmissing"> - <para> - Why doesn't Bugzilla offer this or that feature or compatibility - with this other tracking software? - </para> - </question> - <answer> - <para> - It may be that the support has not been built yet, or that you - have not yet found it. While Bugzilla makes strides in usability, - customizability, scalability, and user interface with each release, - that doesn't mean it can't still use improvement! - </para> - <para> - The best way to make an enhancement request is to <ulink - url="https://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla">file - a bug at bugzilla.mozilla.org</ulink> and set the Severity - to 'enhancement'. Your 'request for enhancement' (RFE) will - start out in the UNCONFIRMED state, and will stay there until - someone with the ability to CONFIRM the bug reviews it. - If that person feels it to be a good request that fits in with - Bugzilla's overall direction, the status will be changed to - NEW; if not, they will probably explain why and set the bug - to RESOLVED/WONTFIX. If someone else has made the same (or - almost the same) request before, your request will be marked - RESOLVED/DUPLICATE, and a pointer to the previous RFE will be - added. - </para> - <para> - Even if your RFE gets approved, that doesn't mean it's going - to make it right into the next release; there are a limited - number of developers, and a whole lot of RFEs... some of - which are <emphasis>quite</emphasis> complex. If you're a - code-hacking sort of person, you can help the project along - by making a patch yourself that supports the functionality - you require. If you have never contributed anything to - Bugzilla before, please be sure to read the - <ulink url="http://www.bugzilla.org/docs/developer.html">Developers' Guide</ulink> - and - <ulink url="http://www.bugzilla.org/docs/contributor.html">Contributors' Guide</ulink> - before going ahead. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-general-db"> - <para> - What databases does Bugzilla run on? - </para> - </question> - <answer> - <para> - MySQL is the default database for Bugzilla. It was originally chosen - because it is free, easy to install, and was available for the hardware - Netscape intended to run it on. - </para> - <para> - As of Bugzilla 2.22, complete support for PostgreSQL - is included. With this release using PostgreSQL with Bugzilla - should be as stable as using MySQL. If you experience any problems - with PostgreSQL compatibility, they will be taken as - seriously as if you were running MySQL. - </para> - <para> - There are plans to include an Oracle driver for Bugzilla 3.1.2. - Track progress at - <ulink url="https://bugzilla.mozilla.org/show_bug.cgi?id=189947"> - Bug 189947</ulink>. - </para> - <para> - Sybase support was worked on for a time. However, several - complicating factors have prevented Sybase support from - being realized. There are currently no plans to revive it. - </para> - <para> - <ulink url="https://bugzilla.mozilla.org/show_bug.cgi?id=237862"> - Bug 237862</ulink> is a good bug to read through if you'd - like to see what progress is being made on general database - compatibility. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-general-perlpath"> - <para> - My perl is located at <filename>/usr/local/bin/perl</filename> - and not <filename>/usr/bin/perl</filename>. Is there an easy - to change that in all the files that have this hard-coded? - </para> - </question> - <answer> - <para> - The easiest way to get around this is to create a link from - one to the other: - <command>ln -s /usr/local/bin/perl /usr/bin/perl</command>. - If that's not an option for you, the following bit of perl - magic will change all the shebang lines (that is to say, - the line at the top of each file that starts with '#!' - and contains the path) to something else: - </para> - <programlisting> -perl -pi -e 's@#\!/usr/bin/perl@#\!/usr/local/bin/perl@' *cgi *pl - </programlisting> - <para> - Sadly, this command-line won't work on Windows unless you - also have Cygwin. However, MySQL comes with a binary called - <command>replace</command> which can do the job: - </para> - <programlisting> -C:\mysql\bin\replace "#!/usr/bin/perl" "#!C:\perl\bin\perl" -- *.cgi *.pl - </programlisting> - <note> - <para> - If your perl path is something else again, just follow the - above examples and replace - <filename>/usr/local/bin/perl</filename> with your own perl path. - </para> - </note> - <para> - Once you've modified all your files, you'll also need to modify the - <filename>t/002goodperl.t</filename> test, as it tests that all - shebang lines are equal to <filename>/usr/bin/perl</filename>. - (For more information on the test suite, please check out the - appropriate section in the <ulink - url="http://www.bugzilla.org/docs/developer.html#testsuite">Developers' - Guide</ulink>.) Having done this, run the test itself: - <programlisting> - perl runtests.pl 2 --verbose - </programlisting> - to ensure that you've modified all the relevant files. - </para> - <para> - If using Apache on Windows, you can avoid the whole problem - by setting the <ulink - url="http://httpd.apache.org/docs-2.0/mod/core.html#scriptinterpretersource"> - ScriptInterpreterSource</ulink> directive to 'Registry'. - (If using Apache 2 or higher, set it to 'Registry-Strict'.) - ScriptInterperterSource requires a registry entry - <quote>HKEY_CLASSES_ROOT\.cgi\Shell\ExecCGI\Command</quote> to - associate .cgi files with your perl executable. If one does - not already exist, create it with a default value of - <quote><full path to perl> -T</quote>, e.g. - <quote>C:\Perl\bin\perl.exe -T</quote>. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-general-cookie"> - <para> - Is there an easy way to change the Bugzilla cookie name? - </para> - </question> - <answer> - <para> - At present, no. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-general-selinux"> - <para> - How can Bugzilla be made to work under SELinux? - </para> - </question> - <answer> - <para> - As a web application, Bugzilla simply requires its root - directory to have the httpd context applied for it to work - properly under SELinux. This should happen automatically - on distributions that use SELinux and that package Bugzilla - (if it is installed with the native package management tools). - Information on how to view and change SELinux file contexts - can be found at the - <ulink url="http://docs.fedoraproject.org/selinux-faq-fc5/"> - SELinux FAQ</ulink>. - - </para> - </answer> - </qandaentry> - - </qandadiv> - - <qandadiv id="faq-phb"> - <title>Managerial Questions</title> - - <qandaentry> - <question id="faq-phb-client"> - <para> - Is Bugzilla web-based, or do you have to have specific software or - a specific operating system on your machine? - </para> - </question> - <answer> - <para> - It is web and e-mail based. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-phb-priorities"> - <para> - Does Bugzilla allow us to define our own priorities and levels? - Do we have complete freedom to change the labels of fields and - format of them, and the choice of acceptable values? - </para> - </question> - <answer> - <para> - Yes. However, modifying some fields, notably those related to bug - progression states, also require adjusting the program logic to - compensate for the change. - </para> - <para> - As of Bugzilla 3.0 custom fields can be created via the - "Custom Fields" admin page. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-phb-reporting"> - <para> - Does Bugzilla provide any reporting features, metrics, graphs, - etc? You know, the type of stuff that management likes to see. :) - </para> - </question> - <answer> - <para> - Yes. Look at <ulink url="https://bugzilla.mozilla.org/report.cgi"/> - for samples of what Bugzilla can do in reporting and graphing. - Fuller documentation is provided in <xref linkend="reporting"/>. - </para> - <para> - If you can not get the reports you want from the included reporting - scripts, it is possible to hook up a professional reporting package - such as Crystal Reports using ODBC. If you choose to do this, - beware that giving direct access to the database does contain some - security implications. Even if you give read-only access to the - bugs database it will bypass the secure bugs features of Bugzilla. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-phb-email"> - <para> - Is there email notification? If so, what do you see - when you get an email? - </para> - </question> - <answer> - <para> - Email notification is user-configurable. By default, the bug id - and summary of the bug report accompany each email notification, - along with a list of the changes made. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-phb-emailapp"> - <para> - Do users have to have any particular type of email application? - </para> - </question> - <answer> - <para> - Bugzilla email is sent in plain text, the most compatible - mail format on the planet. - <note> - <para> - If you decide to use the bugzilla_email integration features - to allow Bugzilla to record responses to mail with the - associated bug, you may need to caution your users to set - their mailer to <quote>respond to messages in the format in - which they were sent</quote>. For security reasons Bugzilla - ignores HTML tags in comments, and if a user sends HTML-based - email into Bugzilla the resulting comment looks downright awful. - </para> - </note> - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-phb-data"> - <para> - Does Bugzilla allow data to be imported and exported? If I had - outsiders write up a bug report using a MS Word bug template, - could that template be imported into <quote>matching</quote> - fields? If I wanted to take the results of a query and export - that data to MS Excel, could I do that? - </para> - </question> - <answer> - <para> - Bugzilla can output buglists as HTML (the default), CSV or RDF. - The link for CSV can be found at the bottom of the buglist in HTML - format. This CSV format can easily be imported into MS Excel or - other spreadsheet applications. - </para> - <para> - To use the RDF format of the buglist it is necessary to append a - <computeroutput>&ctype=rdf</computeroutput> to the URL. RDF - is meant to be machine readable and thus it is assumed that the - URL would be generated programmatically so there is no user visible - link to this format. - </para> - <para> - Currently the only script included with Bugzilla that can import - data is <filename>importxml.pl</filename> which is intended to be - used for importing the data generated by the XML ctype of - <filename>show_bug.cgi</filename> in association with bug moving. - Any other use is left as an exercise for the user. - </para> - <para> - There are also scripts included in the <filename>contrib/</filename> - directory for using e-mail to import information into Bugzilla, - but these scripts are not currently supported and included for - educational purposes. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-phb-l10n"> - <para> - Has anyone converted Bugzilla to another language to be - used in other countries? Is it localizable? - </para> - </question> - <answer> - <para> - Yes. For more information including available translated templates, - see <ulink - url="http://www.bugzilla.org/download.html#localizations"/>. - Some admin interfaces have been templatized (for easy localization) - but many of them are still available in English only. Also, there - may be issues with the charset not being declared. See <ulink - url="https://bugzilla.mozilla.org/show_bug.cgi?id=126266">bug 126226</ulink> - for more information. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-phb-reports"> - <para> - Can a user create and save reports? - Can they do this in Word format? Excel format? - </para> - </question> - <answer> - <para> - Yes. No. Yes (using the CSV format). - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-phb-backup"> - <para> - Are there any backup features provided? - </para> - </question> - <answer> - <para> - You should use the backup options supplied by your database platform. - Vendor documentation for backing up a MySQL database can be found at - <ulink url="http://www.mysql.com/doc/B/a/Backup.html"/>. - PostgreSQL backup documentation can be found at - <ulink url="http://www.postgresql.org/docs/8.0/static/backup.html"/>. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-phb-maintenance"> - <para> - What type of human resources are needed to be on staff to install - and maintain Bugzilla? Specifically, what type of skills does the - person need to have? I need to find out what types of individuals - would we need to hire and how much would that cost if we were to - go with Bugzilla vs. buying an <quote>out-of-the-box</quote> - solution. - </para> - </question> - <answer> - <para> - If Bugzilla is set up correctly from the start, continuing - maintenance needs are minimal and can be done easily using - the web interface. - </para> - <para> - Commercial Bug-tracking software typically costs somewhere - upwards of $20,000 or more for 5-10 floating licenses. Bugzilla - consultation is available from skilled members of the newsgroup. - Simple questions are answered there and then. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-phb-installtime"> - <para> - What time frame are we looking at if we decide to hire people - to install and maintain the Bugzilla? Is this something that - takes hours or days to install and a couple of hours per week - to maintain and customize, or is this a multi-week install process, - plus a full time job for 1 person, 2 people, etc? - </para> - </question> - <answer> - <para> - It all depends on your level of commitment. Someone with much - Bugzilla experience can get you up and running in less than a day, - and your Bugzilla install can run untended for years. If your - Bugzilla strategy is critical to your business workflow, hire - somebody to who has reasonable Perl skills, and a familiarity - with the operating system on which Bugzilla will be running, - and have them handle your process management, bug-tracking - maintenance, and local customization. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-phb-cost"> - <para> - Is there any licensing fee or other fees for using Bugzilla? Any - out-of-pocket cost other than the bodies needed as identified above? - </para> - </question> - <answer> - <para> - No. Bugzilla, Perl, the Template Toolkit, and all other support - software needed to make Bugzilla work can be downloaded for free. - MySQL and PostgreSQL -- the databases supported by Bugzilla -- - are also open-source. MySQL asks that if you find their product - valuable, you purchase a support contract from them that suits your needs. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-phb-renameBugs"> - <para> - We don't like referring to problems as 'bugs'. Can we change that? - </para> - </question> - <answer> - <para> - Yes! As of Bugzilla 2.18, it is a simple matter to change the - word 'bug' into whatever word/phrase is used by your organization. - See the documentation on Customization for more details, - specifically <xref linkend="template-specific"/>. - </para> - </answer> - </qandaentry> - - </qandadiv> - - <qandadiv id="faq-admin"> - <title>Administrative Questions</title> - - <qandaentry> - <question id="faq-admin-midair"> - <para> - Does Bugzilla provide record locking when there is simultaneous - access to the same bug? Does the second person get a notice - that the bug is in use or how are they notified? - </para> - </question> - <answer> - <para> - Bugzilla does not lock records. It provides mid-air collision - detection -- which means that it warns a user when a commit is - about to conflict with commits recently made by another user, - and offers the second user a choice of options to deal with - the conflict. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-admin-livebackup"> - <para> - Can users be on the system while a backup is in progress? - </para> - </question> - <answer> - <para> - Refer to your database platform documentation for details on how to do hot - backups. - Vendor documentation for backing up a MySQL database can be found at - <ulink url="http://www.mysql.com/doc/B/a/Backup.html"/>. - PostgreSQL backup documentation can be found at - <ulink url="http://www.postgresql.org/docs/8.0/static/backup.html"/>. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-admin-cvsupdate"> - <para> - How can I update the code and the database using CVS? - </para> - </question> - <answer> - <para> - <orderedlist> - <listitem> - <para> - Make a backup of both your Bugzilla directory and the - database. For the Bugzilla directory this is as easy as - doing <command>cp -rp bugzilla bugzilla.bak</command>. - For the database, there's a number of options - see the - MySQL docs and pick the one that fits you best (the easiest - is to just make a physical copy of the database on the disk, - but you have to have the database server shut down to do - that without risking dataloss). - </para> - </listitem> - - <listitem> - <para> - Make the Bugzilla directory your current directory. - </para> - </listitem> - - <listitem> - <para> - Use <command>cvs -q update -AdP</command> if you want to - update to the tip or - <command>cvs -q update -dP -rTAGNAME</command> - if you want a specific version (in that case you'll have to - replace TAGNAME with a CVS tag name such as BUGZILLA-2_16_5). - </para> - - <para> - If you've made no local changes, this should be very clean. - If you have made local changes, then watch the cvs output - for C results. If you get any lines that start with a C - it means there were conflicts between your local changes - and what's in CVS. You'll need to fix those manually before - continuing. - </para> - </listitem> - - <listitem> - <para> - After resolving any conflicts that the cvs update operation - generated, running <command>./checksetup.pl</command> will - take care of updating the database for you as well as any - other changes required for the new version to operate. - </para> - - <warning> - <para> - Once you run checksetup.pl, the only way to go back is - to restore the database backups. You can't - <quote>downgrade</quote> the system cleanly under most - circumstances. - </para> - </warning> - </listitem> - </orderedlist> - </para> - <para> - See also the instructions in <xref linkend="upgrade-cvs"/>. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-admin-enable-unconfirmed"> - <para> - How do I make it so that bugs can have an UNCONFIRMED status? - </para> - </question> - <answer> - <para> - To use the UNCONFIRMED status, you must have the 'usevotes' - parameter set to <quote>On</quote>. You must then visit the - <filename>editproducts.cgi</filename> page and set the <quote> - Number of votes a bug in this product needs to automatically - get out of the UNCONFIRMED state</quote> to be a non-zero number. - (You will have to do this for each product that wants to use - the UNCONFIRMED state.) If you do not actually want users to be - able to vote for bugs entered against this product, leave the - <quote>Maximum votes per person</quote> value at '0'. - </para> - <para> - There is work being done to decouple the UNCONFIRMED state from - the 'usevotes' parameter for future versions of Bugzilla. - Follow the discussion and progress at <ulink - url="https://bugzilla.mozilla.org/show_bug.cgi?id=162060">bug - 162060</ulink>. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-admin-moving"> - <para> - How do I move a Bugzilla installation from one machine to another? - </para> - </question> - - <answer> - <para> - Reference your database vendor's documentation for information on - backing up and restoring your Bugzilla database on to a different server. - Vendor documentation for backing up a MySQL database can be found at - <ulink url="http://dev.mysql.com/doc/mysql/en/mysqldump.html"/>. - PostgreSQL backup documentation can be found at - <ulink url="http://www.postgresql.org/docs/8.0/static/backup.html"/>. - </para> - - <para> - On your new machine, follow the instructions found in <xref - linkend="installing-bugzilla"/> as far as setting up the physical - environment of the new machine with perl, webserver, modules, etc. - Having done that, you can either: copy your entire Bugzilla - directory from the old machine to a new one (if you want to keep - your existing code and modifications), or download a newer version - (if you are planning to upgrade at the same time). Even if you are - upgrading to clean code, you will still want to bring over the - <filename>localconfig</filename> file, and the - <filename class="directory">data</filename> directory from the - old machine, as they contain configuration information that you - probably won't want to re-create. - </para> - - <note> - <para> - If the hostname or port number of your database server changed - as part of the move, you'll need to update the appropriate - variables in localconfig before taking the next step. - </para> - </note> - - <para> - Once you have your code in place, and your database has - been restored from the backup you made in step 1, run - <command>checksetup.pl</command>. This will upgrade your - database (if necessary), rebuild your templates, etc. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-admin-makeadmin"> - <para> - How do I make a new Bugzilla administrator? - The previous administrator is gone... - </para> - </question> - <answer> - <para> - Run <command>checksetup.pl</command> with - <option>--make-admin</option> option. - Its usage is <option>--make-admin=user@example.org</option>. - The user account must be exist in the Bugzilla database. - </para> - </answer> - </qandaentry> - - </qandadiv> - - <qandadiv id="faq-security"> - <title>Bugzilla Security</title> - <qandaentry> - <question id="faq-security-mysql"> - <para> - How do I completely disable MySQL security if it's giving - me problems? (I've followed the instructions in the installation - section of this guide...) - </para> - </question> - - <answer> - <para> - You can run MySQL like this: <command>mysqld --skip-grant-tables</command>. - However, doing so disables all MySQL security. This is a bad idea. - Please consult <xref linkend="security-mysql"/> of this guide - and the MySQL documentation for better solutions. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-security-knownproblems"> - <para> - Are there any security problems with Bugzilla? - </para> - </question> - <answer> - <para> - The Bugzilla code has undergone a reasonably complete security - audit, and user-facing CGIs run under Perl's taint mode. However, - it is recommended that you closely examine permissions on your - Bugzilla installation, and follow the recommended security - guidelines found in The Bugzilla Guide. - </para> - </answer> - </qandaentry> - </qandadiv> - - <qandadiv id="faq-email"> - <title>Bugzilla Email</title> - - <qandaentry> - <question id="faq-email-nomail"> - <para> - I have a user who doesn't want to receive any more email - from Bugzilla. How do I stop it entirely for this user? - </para> - </question> - <answer> - <para> - The user can stop Bugzilla from sending any mail by unchecking - all boxes on the 'Edit prefs' -> 'Email settings' page. - (As of 2.18,this is made easier by the addition of a 'Disable - All Mail' button.) Alternately, you can add their email address - to the <filename>data/nomail</filename> file (one email address - per line). This will override their personal preferences, and - they will never be sent mail again. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-email-testing"> - <para> - I'm evaluating/testing Bugzilla, and don't want it to send email - to anyone but me. How do I do it? - </para> - </question> - <answer> - <para> - To disable email, set the - <option>mail_delivery_method</option> parameter to - <literal>none</literal> (2.20 and later), or - <programlisting>$enableSendMail</programlisting> parameter to '0' - in either <filename>BugMail.pm</filename> (2.18 and later) or - <filename>processmail</filename> (up to 2.16.x). - </para> - <note> - <para> - Up to 2.16.x, changing - <programlisting>$enableSendMail</programlisting> - will only affect bugmail; email related to password changes, - email address changes, bug imports, flag changes, etc. will - still be sent out. As of the final release of 2.18, however, - the above step will disable <emphasis>all</emphasis> mail - sent from Bugzilla for any purpose. - </para> - </note> - <para> - To have bugmail (and only bugmail) redirected to you instead of - its intended recipients, leave - <programlisting>$enableSendMail</programlisting> alone; - instead, edit the <quote>newchangedmail</quote> parameter - as follows: - </para> - <itemizedlist> - <listitem> - <para> - Replace <quote>To:</quote> with <quote>X-Real-To:</quote> - </para> - </listitem> - <listitem> - <para> - Replace <quote>Cc:</quote> with <quote>X-Real-CC:</quote> - </para> - </listitem> - <listitem> - <para> - Add a <quote>To: %lt;your_email_address></quote> - </para> - </listitem> - </itemizedlist> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-email-whine"> - <para> - I want whineatnews.pl to whine at something other than new and - reopened bugs. How do I do it? - </para> - </question> - <answer> - <para> - For older versions of Bugzilla, you may be able to apply - Klaas Freitag's patch for <quote>whineatassigned</quote>, - which can be found in - <ulink url="https://bugzilla.mozilla.org/show_bug.cgi?id=6679">bug - 6679</ulink>. Note that this patch was made in 2000, so it may take - some work to apply cleanly to any releases of Bugzilla newer than - that, but you can use it as a starting point. - </para> - - <para> - An updated (and much-expanded) version of this functionality is - due to be released as part of Bugzilla 2.20; see - <ulink url="https://bugzilla.mozilla.org/show_bug.cgi?id=185090">bug - 185090</ulink> for the discussion, and for more up-to-date patches - if you just can't wait. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-email-in"> - <para> - How do I set up the email interface to submit or change bugs via email? - </para> - </question> - <answer> - <para> - Bugzilla 3.0 and later offers the ability submit or change - bugs via email, using the <filename>email_in.pl</filename> - script within the root directory of the Bugzilla installation. - More information on the script can be found in - <ulink url="api/email_in.html">docs/html/api/email_in.html</ulink>. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-email-sendmailnow"> - <para> - Email takes FOREVER to reach me from Bugzilla -- it's - extremely slow. What gives? - </para> - </question> - <answer> - <para> - If you are using <application>sendmail</application>, try - enabling <option>sendmailnow</option> in - <filename>editparams.cgi</filename>. For earlier versions of - <application>sendmail</application>, one could achieve - significant performance improvement in the UI (at the cost of - delaying the sending of mail) by setting this parameter to - <literal>off</literal>. Sites with - <application>sendmail</application> version 8.12 (or higher) - should leave this <literal>on</literal>, as they will not see - any performance benefit. - </para> - <para> - If you are using an alternate - <glossterm linkend="gloss-mta">MTA</glossterm>, make sure the - options given in <filename>Bugzilla/BugMail.pm</filename> - and any other place where <application>sendmail</application> - is called are correct for your MTA. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-email-nonreceived"> - <para> - How come email from Bugzilla changes never reaches me? - </para> - </question> - <answer> - <para> - Double-check that you have not turned off email in your user - preferences. Confirm that Bugzilla is able to send email by - visiting the <quote>Log In</quote> link of your Bugzilla - installation and clicking the <quote>Submit Request</quote> - button after entering your email address. - </para> - <para> - If you never receive mail from Bugzilla, chances are you do - not have sendmail in "/usr/lib/sendmail". Ensure sendmail - lives in, or is symlinked to, "/usr/lib/sendmail". - </para> - <para> - If you are using an MTA other than - <application>sendmail</application> the - <option>sendmailnow</option> param must be set to - <literal>on</literal> or no mail will be sent. - </para> - </answer> - </qandaentry> - </qandadiv> - - <qandadiv id="faq-db"> - <title>Bugzilla Database</title> - - <qandaentry> - <question id="faq-db-corrupted"> - <para> - I think my database might be corrupted, or contain - invalid entries. What do I do? - </para> - </question> - <answer> - <para> - Run the <quote>sanity check</quote> utility - (<filename>sanitycheck.cgi</filename>) from your web browser - to see! If it finishes without errors, you're - <emphasis>probably</emphasis> OK. If it doesn't come back - OK (i.e. any red letters), there are certain things - Bugzilla can recover from and certain things it can't. If - it can't auto-recover, I hope you're familiar with - mysqladmin commands or have installed another way to - manage your database. Sanity Check, although it is a good - basic check on your database integrity, by no means is a - substitute for competent database administration and - avoiding deletion of data. It is not exhaustive, and was - created to do a basic check for the most common problems - in Bugzilla databases. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-db-manualedit"> - <para> - I want to manually edit some entries in my database. How? - </para> - </question> - <answer> - <para> - There is no facility in Bugzilla itself to do this. It's also - generally not a smart thing to do if you don't know exactly what - you're doing. If you understand SQL, though, you can use the - <command>mysql</command> or <command>psql</command> command line - utilities to manually insert, delete and modify table information. - There are also more intuitive GUI clients available for both MySQL - and PostgreSQL. For MySQL, we recommend - <ulink url="http://www.phpmyadmin.net/">phpMyAdmin</ulink>. - </para> - - <para> - Remember, backups are your friend. Everyone makes mistakes, and - it's nice to have a safety net in case you mess something up. - </para> - - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-db-permissions"> - <para> - I think I've set up MySQL permissions correctly, but Bugzilla still - can't connect. - </para> - </question> - <answer> - <para> - Try running MySQL from its binary: - <command>mysqld --skip-grant-tables</command>. - This will allow you to completely rule out grant tables as the - cause of your frustration. If this Bugzilla is able to connect - at this point then you need to check that you have granted proper - permission to the user password combo defined in - <filename>localconfig</filename>. - </para> - <warning> - <para> - Running MySQL with this command line option is very insecure and - should only be done when not connected to the external network - as a troubleshooting step. Please do not run your production - database in this mode. - </para> - </warning> - <para> - You may also be suffering from a client version mismatch: - </para> - <para> - MySQL 4.1 and up uses an authentication protocol based on - a password hashing algorithm that is incompatible with that - used by older clients. If you upgrade the server to 4.1, - attempts to connect to it with an older client may fail - with the following message: - </para> - <para> - <screen><prompt>shell></prompt> mysql - Client does not support authentication protocol requested - by server; consider upgrading MySQL client - </screen> - </para> - <para> - To solve this problem, you should use one of the following - approaches: - </para> - <para> - <itemizedlist> - <listitem> - <para> - Upgrade all client programs to use a 4.1.1 or newer - client library. - </para> - </listitem> - <listitem> - <para> - When connecting to the server with a pre-4.1 client - program, use an account that still has a - pre-4.1-style password. - </para> - </listitem> - <listitem> - <para> - Reset the password to pre-4.1 style for each user - that needs to use a pre-4.1 client program. - This can be done using the SET PASSWORD statement - and the OLD_PASSWORD() function: - <screen> - <prompt>mysql></prompt> SET PASSWORD FOR - <prompt> -></prompt> ' some_user '@' some_host ' = OLD_PASSWORD(' newpwd '); - </screen> - </para> - </listitem> - </itemizedlist> - - </para> - - - <para> - </para> - - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-db-synchronize"> - <para> - How do I synchronize bug information among multiple - different Bugzilla databases? - </para> - </question> - <answer> - <para> - Well, you can synchronize or you can move bugs. - Synchronization will only work one way -- you can create - a read-only copy of the database at one site, and have it - regularly updated at intervals from the main database. - </para> - <para> - MySQL has some synchronization features built-in to the - latest releases. It would be great if someone looked into - the possibilities there and provided a report to the - newsgroup on how to effectively synchronize two Bugzilla - installations. - </para> - <para> - If you simply need to transfer bugs from one Bugzilla to another, - checkout the <quote>move.pl</quote> script in the Bugzilla - distribution. - </para> - </answer> - </qandaentry> - </qandadiv> - - <qandadiv id="faq-nt"> - <title>Can Bugzilla run on a Windows server?</title> - - <qandaentry> - <question id="faq-nt-easiest"> - <para> - What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)? - </para> - </question> - <answer> - <para> - Making Bugzilla work easily with Windows - was one of the major goals of the 2.18 milestone. If the - necessary components are in place (perl, a webserver, an MTA, etc.) - then installation of Bugzilla on a Windows box should be no more - difficult than on any other platform. As with any installation, - we recommend that you carefully and completely follow the - installation instructions in <xref linkend="os-win32"/>. - </para> - <para> - While doing so, don't forget to check out the very excellent guide - to <ulink url="http://www.bugzilla.org/docs/win32install.html"> - Installing Bugzilla on Microsoft Windows</ulink> written by - Byron Jones. Thanks, Byron! - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-nt-bundle"> - <para> - Is there a "Bundle::Bugzilla" equivalent for Win32? - </para> - </question> - <answer> - <para> - Not currently. Bundle::Bugzilla enormously simplifies Bugzilla - installation on UNIX systems. If someone can volunteer to - create a suitable PPM bundle for Win32, it would be appreciated. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-nt-mappings"> - <para> - CGI's are failing with a <quote>something.cgi is not a valid - Windows NT application</quote> error. Why? - </para> - </question> - <answer> - <para> - Depending on what Web server you are using, you will have to - configure the Web server to treat *.cgi files as CGI scripts. - In IIS, you do this by adding *.cgi to the App Mappings with - the <path>\perl.exe %s %s as the executable. - </para> - <para> - Microsoft has some advice on this matter, as well: - <blockquote> - <para> - <quote>Set application mappings. In the ISM, map the extension - for the script file(s) to the executable for the script - interpreter. For example, you might map the extension .py to - Python.exe, the executable for the Python script interpreter. - Note For the ActiveState Perl script interpreter, the extension - '.pl' is associated with PerlIS.dll by default. If you want - to change the association of .pl to perl.exe, you need to - change the application mapping. In the mapping, you must add - two percent (%) characters to the end of the pathname for - perl.exe, as shown in this example: - <command>c:\perl\bin\perl.exe %s %s</command></quote> - </para> - </blockquote> - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-nt-dbi"> - <para> - I'm having trouble with the perl modules for NT not being - able to talk to the database. - </para> - </question> - <answer> - <para> - Your modules may be outdated or inaccurate. Try: - <orderedlist> - <listitem> - <para> - Hitting <ulink url="http://www.activestate.com/ActivePerl"/> - </para> - </listitem> - <listitem> - <para> - Download ActivePerl - </para> - </listitem> - <listitem> - <para> - Go to your prompt - </para> - </listitem> - <listitem> - <para> - Type 'ppm' - </para> - </listitem> - <listitem> - <para> - <prompt>PPM></prompt> <command>install DBI DBD-mysql GD</command> - </para> - </listitem> - </orderedlist> - I reckon TimeDate comes with the activeperl. - You can check the ActiveState site for packages for installation - through PPM. <ulink url="http://www.activestate.com/Packages/"/>. - </para> - </answer> - </qandaentry> - - </qandadiv> - - <qandadiv id="faq-use"> - <title>Bugzilla Usage</title> - - <qandaentry> - <question id="faq-use-changeaddress"> - <para> - How do I change my user name (email address) in Bugzilla? - </para> - </question> - <answer> - <para> - You can change your email address from the Name and Password - section in Preferences. You will be emailed at both the old - and new addresses for confirmation. 'Administrative Policies' - must have the 'allowemailchange' parameter set to <quote>On</quote>. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-use-query"> - <para> - The query page is very confusing. - Isn't there a simpler way to query? - </para> - </question> - <answer> - <para> - The interface was simplified by a UI designer for 2.16. Further - suggestions for improvement are welcome, but we won't sacrifice - power for simplicity. - </para> - <para> - As of 2.18, there is also a 'simpler' search available. At the top - of the search page are two links; <quote>Advanced Search</quote> - will take you to the familiar full-power/full-complexity search - page. The <quote>Find a Specific Bug</quote> link will take you - to a much-simplified page where you can pick a product and - status (open,closed, or both), then enter words that appear in - the bug you want to find. This search will scour the 'Summary' - and 'Comment' fields, and return a list of bugs sorted so that - the bugs with the most hits/matches are nearer to the top. - </para> - <note> - <para> - Matches in the Summary will 'trump' matches in comments, - and bugs with summary-matches will be placed higher in - the buglist -- even if a lower-ranked bug has more matches - in the comments section. - </para> - </note> - <para> - Bugzilla uses a cookie to remember which version of the page - you visited last, and brings that page up when you next do a - search. The default page for new users (or after an upgrade) - is the 'simple' search. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-use-accept"> - <para> - I'm confused by the behavior of the <quote>Accept</quote> - button in the Show Bug form. Why doesn't it assign the bug - to me when I accept it? - </para> - </question> - <answer> - <para> - The current behavior is acceptable to bugzilla.mozilla.org and - most users. If you want to change this behavior, though, you - have your choice of patches: - <simplelist> - <member> - <ulink url="https://bugzilla.mozilla.org/show_bug.cgi?id=35195">Bug 35195</ulink> - seeks to add an <quote>...and accept the bug</quote> checkbox - to the UI. It has two patches attached to it: - <ulink url="https://bugzilla.mozilla.org/showattachment.cgi?attach_id=8029">attachment 8029</ulink> - was originally created for Bugzilla 2.12, while - <ulink url="https://bugzilla.mozilla.org/showattachment.cgi?attach_id=91372">attachment 91372</ulink> - is an updated version for Bugzilla 2.16 - </member> - <member> - <ulink url="https://bugzilla.mozilla.org/show_bug.cgi?id=37613">Bug - 37613</ulink> also provides two patches (against Bugzilla - 2.12): one to add a 'Take Bug' option, and the other to - automatically reassign the bug on 'Accept'. - </member> - </simplelist> - These patches are all somewhat dated now, and cannot be applied - directly, but they are simple enough to provide a guide on how - Bugzilla can be customized and updated to suit your needs. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-use-attachment"> - <para> - I can't upload anything into the database via the - <quote>Create Attachment</quote> link. What am I doing wrong? - </para> - </question> - <answer> - <para> - The most likely cause is a very old browser or a browser that is - incompatible with file upload via POST. Download the latest version - of your favourite browser to handle uploads correctly. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-use-keyword"> - <para> - How do I change a keyword in Bugzilla, once some bugs are using it? - </para> - </question> - <answer> - <para> - In the Bugzilla administrator UI, edit the keyword and - it will let you replace the old keyword name with a new one. - This will cause a problem with the keyword cache; run - <command>sanitycheck.cgi</command> to fix it. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-use-close"> - <para> - Why can't I close bugs from the <quote>Change Several Bugs - at Once</quote> page? - </para> - </question> - <answer> - <para> - Simple answer; you can. - </para> - - <para> - The logic behind the page checks every bug in the list to - determine legal state changes, and then only shows you controls - to do things that could apply to <emphasis>every</emphasis> bug - on the list. The reason for this is that if you try to do something - illegal to a bug, the whole process will grind to a halt, and all - changes after the failed one will <emphasis>also</emphasis> fail. - Since that isn't a good outcome, the page doesn't even present - you with the option. - </para> - - <para> - In practical terms, that means that in order to mark - multiple bugs as CLOSED, then every bug on the page has to be - either RESOLVED or VERIFIED already; if this is not the case, - then the option to close the bugs will not appear on the page. - </para> - - <para> - The rationale is that if you pick one of the bugs that's not - VERIFIED and try to CLOSE it, the bug change will fail - miserably (thus killing any changes in the list after it - while doing the bulk change) so it doesn't even give you the - choice. - </para> - </answer> - </qandaentry> - - - </qandadiv> - - <qandadiv id="faq-hacking"> - <title>Bugzilla Hacking</title> - - <qandaentry> - <question id="faq-hacking-templatestyle"> - <para> - What kind of style should I use for templatization? - </para> - </question> - <answer> - <para> - Gerv and Myk suggest a 2-space indent, with embedded code sections on - their own line, in line with outer tags. Like this:</para> - <programlisting><![CDATA[ -<fred> -[% IF foo %] - <bar> - [% FOREACH x = barney %] - <tr> - <td> - [% x %] - </td> - <tr> - [% END %] -[% END %] -</fred> -]]></programlisting> - - <para> Myk also recommends you turn on PRE_CHOMP in the template - initialization to prevent bloating of HTML with unnecessary whitespace. - </para> - - <para>Please note that many have differing opinions on this subject, - and the existing templates in Bugzilla espouse both this and a 4-space - style. Either is acceptable; the above is preferred.</para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-hacking-bugzillabugs"> - <para> - What bugs are in Bugzilla right now? - </para> - </question> - <answer> - <para> - Try <ulink url="https://bugzilla.mozilla.org/buglist.cgi?bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&product=Bugzilla"> - this link</ulink> to view current bugs or requests for - enhancement for Bugzilla. - </para> - <para> - You can view bugs marked for &bz-nextver; release - <ulink url="https://bugzilla.mozilla.org/buglist.cgi?product=Bugzilla&target_milestone=Bugzilla+&bz-nextver;">here</ulink>. - This list includes bugs for the &bz-nextver; release that have already - been fixed and checked into CVS. Please consult the - <ulink url="http://www.bugzilla.org/"> - Bugzilla Project Page</ulink> for details on how to - check current sources out of CVS so you can have these - bug fixes early! - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-hacking-priority"> - <para> - How can I change the default priority to a null value? - For instance, have the default priority be <quote>---</quote> - instead of <quote>P2</quote>? - </para> - </question> - <answer> - <para> - This is well-documented in <ulink - url="https://bugzilla.mozilla.org/show_bug.cgi?id=49862">bug - 49862</ulink>. Ultimately, it's as easy as adding the - <quote>---</quote> priority field to your localconfig file - in the appropriate area, re-running checksetup.pl, and then - changing the default priority in your browser using - <command>editparams.cgi</command>. - </para> - </answer> - </qandaentry> - - <qandaentry> - <question id="faq-hacking-patches"> - <para> - What's the best way to submit patches? What guidelines - should I follow? - </para> - </question> - <answer> - <blockquote> - <orderedlist> - <listitem> - <para> - Enter a bug into bugzilla.mozilla.org for the <quote><ulink - url="https://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla">Bugzilla</ulink></quote> - product. - </para> - </listitem> - <listitem> - <para> - Upload your patch as a unified diff (having used <quote>diff - -u</quote> against the <emphasis>current sources</emphasis> - checked out of CVS), or new source file by clicking - <quote>Create a new attachment</quote> link on the bug - page you've just created, and include any descriptions of - database changes you may make, into the bug ID you submitted - in step #1. Be sure and click the <quote>Patch</quote> checkbox - to indicate the text you are sending is a patch! - </para> - </listitem> - <listitem> - <para> - Announce your patch and the associated URL - (https://bugzilla.mozilla.org/show_bug.cgi?id=XXXXXX) - for discussion in the newsgroup - (mozilla.support.bugzilla). You'll get a - really good, fairly immediate reaction to the - implications of your patch, which will also give us - an idea how well-received the change would be. - </para> - </listitem> - <listitem> - <para> - If it passes muster with minimal modification, the - person to whom the bug is assigned in Bugzilla is - responsible for seeing the patch is checked into CVS. - </para> - </listitem> - <listitem> - <para> - Bask in the glory of the fact that you helped write - the most successful open-source bug-tracking software - on the planet :) - </para> - </listitem> - </orderedlist> - </blockquote> - </answer> - </qandaentry> - - - </qandadiv> - - </qandaset> - -</appendix> - - -<!-- Keep this comment at the end of the file -Local variables: -mode: sgml -sgml-always-quote-attributes:t -sgml-auto-insert-required-elements:t -sgml-balanced-tag-edit:t -sgml-exposed-tags:nil -sgml-general-insert-case:lower -sgml-indent-data:t -sgml-indent-step:2 -sgml-local-catalogs:nil -sgml-local-ecat-files:nil -sgml-minimize-attributes:nil -sgml-namecase-general:t -sgml-omittag:t -sgml-parent-document:("Bugzilla-Guide.xml" "book" "chapter") -sgml-shorttag:t -sgml-tag-region-if-active:t -End: ---> |