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-<chapter id="introduction">
- <title>Introduction</title>
-
- <section id="what-is-bugzilla">
- <title>What is Bugzilla?</title>
-
- <para>
- Bugzilla is a bug- or issue-tracking system. Bug-tracking
- systems allow individual or groups of developers effectively to keep track
- of outstanding problems with their products.
- </para>
-
- <para><emphasis>Do we need more here?</emphasis></para>
-
- </section>
-
- <section id="why-tracking">
- <title>Why use a bug-tracking system?</title>
-
- <para>Those who do not use a bug-tracking system tend to rely on
- shared lists, email, spreadsheets and/or Post-It notes to monitor the
- status of defects. This procedure
- is usually error-prone and tends to cause those bugs judged least
- significant by developers to be dropped or ignored.</para>
-
- <para>Integrated defect-tracking systems make sure that nothing gets
- swept under the carpet; they provide a method of creating, storing,
- arranging and processing defect reports and enhancement requests.</para>
-
- </section>
-
- <section id="why-bugzilla">
- <title>Why use Bugzilla?</title>
-
- <para>Bugzilla is the leading open-source/free software bug tracking
- system. It boasts many advanced features, including:
- <itemizedlist>
- <listitem>
- <para>Powerful searching</para>
- </listitem>
-
- <listitem>
- <para>User-configurable email notifications of bug changes</para>
- </listitem>
-
- <listitem>
- <para>Full change history</para>
- </listitem>
-
- <listitem>
- <para>Inter-bug dependency tracking and graphing</para>
- </listitem>
-
- <listitem>
- <para>Excellent attachment management</para>
- </listitem>
-
- <listitem>
- <para>Integrated, product-based, granular security schema</para>
- </listitem>
-
- <listitem>
- <para>Fully security-audited, and runs under Perl's taint mode</para>
- </listitem>
-
- <listitem>
- <para>A robust, stable RDBMS back-end</para>
- </listitem>
-
- <listitem>
- <para>Completely customizable and/or localizable web user
- interface</para>
- </listitem>
-
- <listitem>
- <para>Additional XML, email and console interfaces</para>
- </listitem>
-
- <listitem>
- <para>Extensive configurability</para>
- </listitem>
-
- <listitem>
- <para>Smooth upgrade pathway between versions</para>
- </listitem>
- </itemizedlist>
- </para>
-
- <para>Bugzilla is very adaptable to various situations. Known uses
- currently include IT support queues, Systems Administration deployment
- management, chip design and development problem tracking (both
- pre-and-post fabrication), and software and hardware bug tracking for
- luminaries such as Redhat, NASA, Linux-Mandrake, and VA Systems.
- Combined with systems such as
- <ulink url="http://www.cvshome.org">CVS</ulink>,
- <ulink url="http://www.mozilla.org/bonsai.html">Bonsai</ulink>, or
- <ulink url="http://www.perforce.com">Perforce SCM</ulink>, Bugzilla
- provides a powerful, easy-to-use configuration management solution.</para>
- </section>
-</chapter>
-
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