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<HTML
><HEAD
><TITLE
>The Bugzilla Guide</TITLE
><META
NAME="GENERATOR"
CONTENT="Modular DocBook HTML Stylesheet Version 1.61
"><META
NAME="KEYWORD"
CONTENT="Bugzilla"><META
NAME="KEYWORD"
CONTENT="Guide"><META
NAME="KEYWORD"
CONTENT="installation"><META
NAME="KEYWORD"
CONTENT="FAQ"><META
NAME="KEYWORD"
CONTENT="administration"><META
NAME="KEYWORD"
CONTENT="integration"><META
NAME="KEYWORD"
CONTENT="MySQL"><META
NAME="KEYWORD"
CONTENT="Mozilla"><META
NAME="KEYWORD"
CONTENT="webtools"></HEAD
><BODY
CLASS="book"
BGCOLOR="#FFFFFF"
TEXT="#000000"
LINK="#0000FF"
VLINK="#840084"
ALINK="#0000FF"
><DIV
CLASS="BOOK"
><A
NAME="index"
></A
><DIV
CLASS="TITLEPAGE"
><H1
CLASS="title"
><A
NAME="AEN2"
>The Bugzilla Guide</A
></H1
><H3
CLASS="author"
><A
NAME="AEN27"
>Matthew P. Barnson</A
></H3
><DIV
CLASS="affiliation"
><DIV
CLASS="address"
><P
CLASS="address"
>barnboy@trilobyte.net</P
></DIV
></DIV
><SPAN
CLASS="collab"
><SPAN
CLASS="collabname"
>Zach Lipton</SPAN
><DIV
CLASS="affiliation"
><DIV
CLASS="address"
><P
CLASS="address"
>zach AT zachlipton DOT com</P
></DIV
></DIV
><BR></SPAN
><DIV
CLASS="revhistory"
><TABLE
WIDTH="100%"
BORDER="0"
><TR
><TH
ALIGN="LEFT"
VALIGN="TOP"
COLSPAN="3"
><B
>Revision History</B
></TH
></TR
><TR
><TD
ALIGN="LEFT"
>Revision v2.11</TD
><TD
ALIGN="LEFT"
>20 December 2000</TD
><TD
ALIGN="LEFT"
>Revised by: MPB</TD
></TR
><TR
><TD
ALIGN="LEFT"
COLSPAN="3"
>Converted the README, FAQ, and DATABASE information into
	  SGML docbook format.</TD
></TR
><TR
><TD
ALIGN="LEFT"
>Revision 2.11.1</TD
><TD
ALIGN="LEFT"
>06 March 2001</TD
><TD
ALIGN="LEFT"
>Revised by: MPB</TD
></TR
><TR
><TD
ALIGN="LEFT"
COLSPAN="3"
>Took way too long to revise this for 2.12 release. Updated
	  FAQ to use qandaset tags instead of literallayout, cleaned
	  up administration section, added User Guide section,
	  miscellaneous FAQ updates and third-party integration
	  information. From this point on all new tags are lowercase
	  in preparation for the 2.13 release of the Guide in XML
	  format instead of SGML.</TD
></TR
><TR
><TD
ALIGN="LEFT"
>Revision 2.12.0</TD
><TD
ALIGN="LEFT"
>24 April 2001</TD
><TD
ALIGN="LEFT"
>Revised by: MPB</TD
></TR
><TR
><TD
ALIGN="LEFT"
COLSPAN="3"
>Things fixed this release: Elaborated on queryhelp
	  interface, added FAQ regarding moving bugs from one keyword
	  to another, clarified possible problems with the Landfill
	  tutorial, fixed a boatload of typos and unclear sentence
	  structures.  Incorporated the README into the UNIX
	  installation section, and changed the README to indicate the
	  deprecated status.  Things I know need work:  Used
	  "simplelist" a lot, where I should have used "procedure" to
	  tag things.  Need to lowercase all tags to be XML compliant.</TD
></TR
><TR
><TD
ALIGN="LEFT"
>Revision 2.14.0</TD
><TD
ALIGN="LEFT"
>07 August 2001</TD
><TD
ALIGN="LEFT"
>Revised by: MPB</TD
></TR
><TR
><TD
ALIGN="LEFT"
COLSPAN="3"
>Attempted to integrate relevant portions of the UNIX and
	  Windows installation instructions, moved some data from FAQ
	  to Install, removed references to README from text, added
	  Mac OS X install instructions, fixed a bunch
	  of tpyos (Mark Harig), linked text that referenced other
	  parts of the Guide, and nuked the old MySQL permissions
	  section.</TD
></TR
></TABLE
></DIV
><DIV
><DIV
CLASS="abstract"
><A
NAME="AEN39"
></A
><P
></P
><P
>&#13;	This is the documentation for Bugzilla, the Mozilla
	bug-tracking system.
      </P
><P
>&#13;	Bugzilla is an enterprise-class set of software utilities
	that, when used together, power issue-tracking for hundreds of
	organizations around the world, tracking millions of bugs.
	While it is easy to use and quite flexible, it is
	difficult for a novice to install and maintain.  Although we
	have provided step-by-step directions, Bugzilla is not always
	easy to get working.  Please be sure the person responsible
	for installing and maintaining this software is a qualified
	professional for the operating system upon which you install
	Bugzilla.
      </P
><P
>&#13;	THIS DOCUMENTATION IS MAINTAINED IN DOCBOOK 4.1.2 XML FORMAT.
	IF YOU WISH TO MAKE CORRECTIONS, PLEASE MAKE THEM IN PLAIN
	TEXT OR SGML DIFFS AGAINST THE SOURCE.  I CANNOT ACCEPT
	ADDITIONS TO THE GUIDE WRITTEN IN HTML!
      </P
><P
></P
></DIV
></DIV
><HR></DIV
><DIV
CLASS="TOC"
><DL
><DT
><B
>Table of Contents</B
></DT
><DT
>1. <A
HREF="#about"
>About This Guide</A
></DT
><DD
><DL
><DT
>1.1. <A
HREF="#aboutthisguide"
>Purpose and Scope of this Guide</A
></DT
><DT
>1.2. <A
HREF="#copyright"
>Copyright Information</A
></DT
><DT
>1.3. <A
HREF="#disclaimer"
>Disclaimer</A
></DT
><DT
>1.4. <A
HREF="#newversions"
>New Versions</A
></DT
><DT
>1.5. <A
HREF="#credits"
>Credits</A
></DT
><DT
>1.6. <A
HREF="#contributors"
>Contributors</A
></DT
><DT
>1.7. <A
HREF="#feedback"
>Feedback</A
></DT
><DT
>1.8. <A
HREF="#translations"
>Translations</A
></DT
><DT
>1.9. <A
HREF="#conventions"
>Document Conventions</A
></DT
></DL
></DD
><DT
>2. <A
HREF="#using"
>Using Bugzilla</A
></DT
><DD
><DL
><DT
>2.1. <A
HREF="#whatis"
>What is Bugzilla?</A
></DT
><DT
>2.2. <A
HREF="#why"
>Why Should We Use Bugzilla?</A
></DT
><DT
>2.3. <A
HREF="#how"
>How do I use Bugzilla?</A
></DT
><DD
><DL
><DT
>2.3.1. <A
HREF="#myaccount"
>Create a Bugzilla Account</A
></DT
><DT
>2.3.2. <A
HREF="#query"
>The Bugzilla Query Page</A
></DT
><DT
>2.3.3. <A
HREF="#bugreports"
>Creating and Managing Bug Reports</A
></DT
><DD
><DL
><DT
>2.3.3.1. <A
HREF="#bug-writing"
>Writing a Great Bug Report</A
></DT
><DT
>2.3.3.2. <A
HREF="#bug-manage"
>Managing your Bug Reports</A
></DT
></DL
></DD
></DL
></DD
><DT
>2.4. <A
HREF="#init4me"
>Where can I find my user preferences?</A
></DT
><DD
><DL
><DT
>2.4.1. <A
HREF="#accountsettings"
>Account Settings</A
></DT
><DT
>2.4.2. <A
HREF="#emailsettings"
>Email Settings</A
></DT
><DD
><DL
><DT
>2.4.2.1. <A
HREF="#notification"
>Email Notification</A
></DT
><DT
>2.4.2.2. <A
HREF="#newemailtech"
>New Email Technology</A
></DT
><DT
>2.4.2.3. <A
HREF="#watchsettings"
>"Watching" Users</A
></DT
></DL
></DD
><DT
>2.4.3. <A
HREF="#footersettings"
>Page Footer</A
></DT
><DT
>2.4.4. <A
HREF="#permissionsettings"
>Permissions</A
></DT
></DL
></DD
><DT
>2.5. <A
HREF="#usingbz-conc"
>Using Bugzilla-Conclusion</A
></DT
></DL
></DD
><DT
>3. <A
HREF="#installation"
>Installation</A
></DT
><DD
><DL
><DT
>3.1. <A
HREF="#errata"
>ERRATA</A
></DT
><DT
>3.2. <A
HREF="#stepbystep"
>Step-by-step Install</A
></DT
><DD
><DL
><DT
>3.2.1. <A
HREF="#AEN509"
>Introduction</A
></DT
><DT
>3.2.2. <A
HREF="#AEN515"
>Installing the Prerequisites</A
></DT
><DT
>3.2.3. <A
HREF="#install-mysql"
>Installing MySQL Database</A
></DT
><DT
>3.2.4. <A
HREF="#install-perl"
>Perl (5.004 or greater)</A
></DT
><DT
>3.2.5. <A
HREF="#AEN602"
>DBI Perl Module</A
></DT
><DT
>3.2.6. <A
HREF="#AEN640"
>Data::Dumper Perl Module</A
></DT
><DT
>3.2.7. <A
HREF="#AEN645"
>MySQL related Perl Module Collection</A
></DT
><DT
>3.2.8. <A
HREF="#AEN654"
>TimeDate Perl Module Collection</A
></DT
><DT
>3.2.9. <A
HREF="#AEN658"
>GD Perl Module (1.8.3)</A
></DT
><DT
>3.2.10. <A
HREF="#AEN667"
>Chart::Base Perl Module (0.99c)</A
></DT
><DT
>3.2.11. <A
HREF="#AEN671"
>DB_File Perl Module</A
></DT
><DT
>3.2.12. <A
HREF="#AEN674"
>HTTP Server</A
></DT
><DT
>3.2.13. <A
HREF="#AEN692"
>Installing the Bugzilla Files</A
></DT
><DT
>3.2.14. <A
HREF="#AEN721"
>Setting Up the MySQL Database</A
></DT
><DT
>3.2.15. <A
HREF="#AEN768"
>Tweaking <TT
CLASS="filename"
>localconfig</TT
></A
></DT
><DT
>3.2.16. <A
HREF="#AEN806"
>Setting Up Maintainers Manually (Optional)</A
></DT
><DT
>3.2.17. <A
HREF="#AEN817"
>The Whining Cron (Optional)</A
></DT
><DT
>3.2.18. <A
HREF="#AEN827"
>Bug Graphs (Optional)</A
></DT
><DT
>3.2.19. <A
HREF="#AEN839"
>Securing MySQL</A
></DT
></DL
></DD
><DT
>3.3. <A
HREF="#osx"
>Mac OS X Installation Notes</A
></DT
><DT
>3.4. <A
HREF="#bsdinstall"
>BSD Installation Notes</A
></DT
><DT
>3.5. <A
HREF="#geninstall"
>Installation General Notes</A
></DT
><DD
><DL
><DT
>3.5.1. <A
HREF="#AEN941"
>Modifying Your Running System</A
></DT
><DT
>3.5.2. <A
HREF="#AEN948"
>Upgrading From Previous Versions</A
></DT
><DT
>3.5.3. <A
HREF="#htaccess"
><TT
CLASS="filename"
>.htaccess</TT
> files and security</A
></DT
><DT
>3.5.4. <A
HREF="#mod-throttle"
><TT
CLASS="filename"
>mod_throttle</TT
> and Security</A
></DT
><DT
>3.5.5. <A
HREF="#content-type"
>Preventing untrusted Bugzilla content from executing malicious Javascript code</A
></DT
><DT
>3.5.6. <A
HREF="#unixhistory"
>UNIX Installation Instructions History</A
></DT
></DL
></DD
><DT
>3.6. <A
HREF="#win32"
>Win32 Installation Notes</A
></DT
><DD
><DL
><DT
>3.6.1. <A
HREF="#wininstall"
>Win32 Installation: Step-by-step</A
></DT
><DT
>3.6.2. <A
HREF="#addlwintips"
>Additional Windows Tips</A
></DT
><DT
>3.6.3. <A
HREF="#bzldap"
>Bugzilla LDAP Integration</A
></DT
></DL
></DD
></DL
></DD
><DT
>4. <A
HREF="#administration"
>Administering Bugzilla</A
></DT
><DD
><DL
><DT
>4.1. <A
HREF="#postinstall-check"
>Post-Installation Checklist</A
></DT
><DT
>4.2. <A
HREF="#useradmin"
>User Administration</A
></DT
><DD
><DL
><DT
>4.2.1. <A
HREF="#defaultuser"
>Creating the Default User</A
></DT
><DT
>4.2.2. <A
HREF="#manageusers"
>Managing Other Users</A
></DT
><DD
><DL
><DT
>4.2.2.1. <A
HREF="#login"
>Logging In</A
></DT
><DT
>4.2.2.2. <A
HREF="#createnewusers"
>Creating new users</A
></DT
><DT
>4.2.2.3. <A
HREF="#disableusers"
>Disabling Users</A
></DT
><DT
>4.2.2.4. <A
HREF="#modifyusers"
>Modifying Users</A
></DT
></DL
></DD
></DL
></DD
><DT
>4.3. <A
HREF="#programadmin"
>Product, Component, Milestone, and Version
      Administration</A
></DT
><DD
><DL
><DT
>4.3.1. <A
HREF="#products"
>Products</A
></DT
><DT
>4.3.2. <A
HREF="#components"
>Components</A
></DT
><DT
>4.3.3. <A
HREF="#versions"
>Versions</A
></DT
><DT
>4.3.4. <A
HREF="#milestones"
>Milestones</A
></DT
><DT
>4.3.5. <A
HREF="#voting"
>Voting</A
></DT
><DT
>4.3.6. <A
HREF="#groups"
>Groups and Group Security</A
></DT
></DL
></DD
><DT
>4.4. <A
HREF="#security"
>Bugzilla Security</A
></DT
></DL
></DD
><DT
>5. <A
HREF="#integration"
>Integrating Bugzilla with Third-Party Tools</A
></DT
><DD
><DL
><DT
>5.1. <A
HREF="#bonsai"
>Bonsai</A
></DT
><DT
>5.2. <A
HREF="#cvs"
>CVS</A
></DT
><DT
>5.3. <A
HREF="#scm"
>Perforce SCM</A
></DT
><DT
>5.4. <A
HREF="#tinderbox"
>Tinderbox/Tinderbox2</A
></DT
></DL
></DD
><DT
>6. <A
HREF="#future"
>The Future of Bugzilla</A
></DT
><DT
>7. <A
HREF="#variants"
>Bugzilla Variants and Competitors</A
></DT
><DD
><DL
><DT
>7.1. <A
HREF="#rhbugzilla"
>Red Hat Bugzilla</A
></DT
><DT
>7.2. <A
HREF="#variant-fenris"
>Loki Bugzilla (Fenris)</A
></DT
><DT
>7.3. <A
HREF="#variant-issuezilla"
>Issuezilla</A
></DT
><DT
>7.4. <A
HREF="#variant-scarab"
>Scarab</A
></DT
><DT
>7.5. <A
HREF="#variant-perforce"
>Perforce SCM</A
></DT
><DT
>7.6. <A
HREF="#variant-sourceforge"
>SourceForge</A
></DT
></DL
></DD
><DT
>A. <A
HREF="#faq"
>The Bugzilla FAQ</A
></DT
><DT
>B. <A
HREF="#downloadlinks"
>Software Download Links</A
></DT
><DT
>C. <A
HREF="#database"
>The Bugzilla Database</A
></DT
><DD
><DL
><DT
>C.1. <A
HREF="#dbschema"
>Database Schema Chart</A
></DT
><DT
>C.2. <A
HREF="#dbdoc"
>MySQL Bugzilla Database Introduction</A
></DT
><DD
><DL
><DT
>C.2.1. <A
HREF="#AEN2340"
>Bugzilla Database Basics</A
></DT
><DD
><DL
><DT
>C.2.1.1. <A
HREF="#AEN2369"
>Bugzilla Database Tables</A
></DT
></DL
></DD
></DL
></DD
><DT
>C.3. <A
HREF="#granttables"
>MySQL Permissions &#38; Grant Tables</A
></DT
></DL
></DD
><DT
>D. <A
HREF="#patches"
>Useful Patches and Utilities for Bugzilla</A
></DT
><DD
><DL
><DT
>D.1. <A
HREF="#rewrite"
>Apache <TT
CLASS="filename"
>mod_rewrite</TT
> magic</A
></DT
><DT
>D.2. <A
HREF="#setperl"
>The setperl.csh Utility</A
></DT
><DT
>D.3. <A
HREF="#cmdline"
>Command-line Bugzilla Queries</A
></DT
><DT
>D.4. <A
HREF="#quicksearch"
>The Quicksearch Utility</A
></DT
><DT
>D.5. <A
HREF="#bzhacking"
>Hacking Bugzilla</A
></DT
><DD
><DL
><DT
>D.5.1. <A
HREF="#AEN2504"
>Things that have caused problems and should be avoided</A
></DT
><DT
>D.5.2. <A
HREF="#AEN2518"
>Coding Style for Bugzilla</A
></DT
></DL
></DD
></DL
></DD
><DT
>E. <A
HREF="#gfdl"
>GNU Free Documentation License</A
></DT
><DD
><DL
><DT
>0. <A
HREF="#gfdl-0"
>PREAMBLE</A
></DT
><DT
>1. <A
HREF="#gfdl-1"
>APPLICABILITY AND DEFINITIONS</A
></DT
><DT
>2. <A
HREF="#gfdl-2"
>VERBATIM COPYING</A
></DT
><DT
>3. <A
HREF="#gfdl-3"
>COPYING IN QUANTITY</A
></DT
><DT
>4. <A
HREF="#gfdl-4"
>MODIFICATIONS</A
></DT
><DT
>5. <A
HREF="#gfdl-5"
>COMBINING DOCUMENTS</A
></DT
><DT
>6. <A
HREF="#gfdl-6"
>COLLECTIONS OF DOCUMENTS</A
></DT
><DT
>7. <A
HREF="#gfdl-7"
>AGGREGATION WITH INDEPENDENT WORKS</A
></DT
><DT
>8. <A
HREF="#gfdl-8"
>TRANSLATION</A
></DT
><DT
>9. <A
HREF="#gfdl-9"
>TERMINATION</A
></DT
><DT
>10. <A
HREF="#gfdl-10"
>FUTURE REVISIONS OF THIS LICENSE</A
></DT
><DT
><A
HREF="#gfdl-howto"
>How to use this License for your documents</A
></DT
></DL
></DD
><DT
><A
HREF="#glossary"
>Glossary</A
></DT
></DL
></DIV
><DIV
CLASS="LOT"
><DL
CLASS="LOT"
><DT
><B
>List of Examples</B
></DT
><DT
>2-1. <A
HREF="#AEN307"
>Some Famous Software Versions</A
></DT
><DT
>2-2. <A
HREF="#AEN317"
>Mozilla's Bugzilla Components</A
></DT
><DT
>3-1. <A
HREF="#AEN708"
>Setting up bonsaitools symlink</A
></DT
><DT
>3-2. <A
HREF="#AEN799"
>Running checksetup.pl as the web user</A
></DT
><DT
>3-3. <A
HREF="#AEN1048"
>Installing ActivePerl ppd Modules on Microsoft Windows</A
></DT
><DT
>3-4. <A
HREF="#AEN1233"
>Removing encrypt() for Windows NT Bugzilla version
	      2.12 or earlier</A
></DT
><DT
>4-1. <A
HREF="#AEN1470"
>Creating some Components</A
></DT
><DT
>4-2. <A
HREF="#AEN1499"
>Common Use of Versions</A
></DT
><DT
>4-3. <A
HREF="#AEN1503"
>A Different Use of Versions</A
></DT
><DT
>4-4. <A
HREF="#AEN1531"
>Using SortKey with Target Milestone</A
></DT
><DT
>4-5. <A
HREF="#AEN1567"
>When to Use Group Security</A
></DT
><DT
>4-6. <A
HREF="#AEN1584"
>Creating a New Group</A
></DT
><DT
>4-7. <A
HREF="#AEN1601"
>Bugzilla Groups</A
></DT
><DT
>D-1. <A
HREF="#AEN2448"
>Using Setperl to set your perl path</A
></DT
><DT
>1. <A
HREF="#AEN2769"
>A Sample Product</A
></DT
></DL
></DIV
><DIV
CLASS="chapter"
><HR><H1
><A
NAME="about"
>Chapter 1. About This Guide</A
></H1
><DIV
CLASS="section"
><H1
CLASS="section"
><A
NAME="aboutthisguide"
>1.1. Purpose and Scope of this Guide</A
></H1
><P
>&#13;      This document was started on September 17, 2000 by Matthew P.
      Barnson after a great deal of procrastination updating the
      Bugzilla FAQ, which I left untouched for nearly half a year.
      After numerous complete rewrites and reformatting, it is the
      document you see today.
    </P
><P
>&#13;      Bugzilla is simply the best piece of bug-tracking software the
      world has ever seen.  This document is intended to be the
      comprehensive guide to  the installation, administration,
      maintenance, and use of the Bugzilla bug-tracking system.
    </P
><P
>&#13;      This release of the Bugzilla Guide is the
      <EM
>2.14</EM
> release. It is so named that it
      may match the current version of Bugzilla. The numbering
      tradition stems from that used for many free software projects,
      in which <EM
>even-numbered</EM
> point releases (1.2,
      1.14, etc.) are considered "stable releases", intended for
      public consumption; on the other  hand,
      <EM
>odd-numbered</EM
> point releases (1.3, 2.09,
      etc.) are considered unstable <EM
>development</EM
>
      releases intended for advanced users, systems administrators,
      developers, and those who enjoy a lot of pain. 
    </P
><P
>&#13;      Newer revisions of the Bugzilla Guide follow the numbering
      conventions of the main-tree Bugzilla releases, available at
      <A
HREF="http://www.mozilla.org/projects/bugzilla"
TARGET="_top"
>http://www.mozilla.org/projects/bugzilla</A
>.  Intermediate releases will have
      a minor revision number following a period.  The current version
      of Bugzilla, as of this writing (August 10, 2001) is 2.14; if
      something were seriously wrong with that edition of the Guide,
      subsequent releases would receive an additional dotted-decimal
      digit to indicate the update (2.14.1, 2.14.2, etc.).
      Got it?  Good.
    </P
><P
>&#13;      I wrote this in response to the enormous demand for decent
      Bugzilla documentation. I have incorporated instructions from
      the Bugzilla README, Frequently Asked Questions, Database Schema
      Document, and various mailing lists to create it. Chances are,
      there are glaring errors in this documentation; please contact
      <TT
CLASS="email"
>&#60;<A
HREF="mailto:barnboy@trilobyte.net"
>barnboy@trilobyte.net</A
>&#62;</TT
> to correct them.
    </P
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="copyright"
>1.2. Copyright Information</A
></H1
><A
NAME="AEN70"
></A
><TABLE
BORDER="0"
WIDTH="100%"
CELLSPACING="0"
CELLPADDING="0"
CLASS="BLOCKQUOTE"
><TR
><TD
WIDTH="10%"
VALIGN="TOP"
>&nbsp;</TD
><TD
WIDTH="80%"
VALIGN="TOP"
><P
>&#13;	Permission is granted to copy, distribute and/or modify this
	document under the terms of the GNU Free Documentation
	License, Version 1.1 or any later version published  by the
	Free Software Foundation; with no Invariant Sections, no
	Front-Cover Texts, and  with no Back-Cover Texts.  A copy of
	the license is included in the section entitled  "GNU Free
	Documentation LIcense".
      </P
></TD
><TD
WIDTH="10%"
VALIGN="TOP"
>&nbsp;</TD
></TR
><TR
><TD
COLSPAN="2"
ALIGN="RIGHT"
VALIGN="TOP"
>--<SPAN
CLASS="attribution"
>Copyright (c) 2000-2001 Matthew P. Barnson</SPAN
></TD
><TD
WIDTH="10%"
>&nbsp;</TD
></TR
></TABLE
><P
>&#13;      If you have any questions regarding this document, its
      copyright, or publishing this document in non-electronic form,
      please contact Matthew P. Barnson. 
    </P
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="disclaimer"
>1.3. Disclaimer</A
></H1
><P
>&#13;      No liability for the contents of this document can be accepted.
      Use the concepts, examples, and other content at your own risk.
      As this is a new edition of this document, there may be errors
      and inaccuracies that may damage your system.  Use of this
      document may cause your girlfriend to leave you, your cats to
      pee on your furniture and clothing, your computer to cease
      functioning, your boss to fire you, and global thermonuclear
      war.  Proceed with caution.
    </P
><P
>&#13;      All copyrights are held by their respective owners, unless
      specifically noted otherwise.  Use of a term in this document
      should not be regarded as affecting the validity of any
      trademark or service mark.
    </P
><P
>&#13;      Naming of particular products or brands should not be seen as
      endorsements, with the exception of the term "GNU/Linux".  I
      wholeheartedly endorse the use of GNU/Linux in every situation
      where it is appropriate.  It is an extremely versatile, stable,
      and robust operating system that offers an ideal operating
      environment for Bugzilla.
    </P
><P
>&#13;      You are strongly recommended to make a backup of your system
      before installing Bugzilla and at regular intervals thereafter.
      Heaven knows it's saved my bacon time after time; if you
      implement any suggestion in  this Guide, implement this one!
    </P
><P
>&#13;      Although the Bugzilla development team has taken great care to
      ensure that all easily-exploitable bugs or options are
      documented or fixed in the code, security holes surely exist.
      Great care should be taken both in the installation and usage of
      this software. Carefully consider the implications of installing
      other network services with Bugzilla.  The Bugzilla development
      team members, Netscape Communications, America Online Inc., and
      any affiliated developers or sponsors assume no liability for
      your use of this product.  You have the source code to this
      product, and are responsible for auditing it yourself to insure
      your security needs are met.
    </P
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="newversions"
>1.4. New Versions</A
></H1
><P
>&#13;      This is the 2.14 version of The Bugzilla Guide.  If you are
      reading this from any source other than those below, please
      check one of these mirrors to make sure you are reading an
      up-to-date version of the Guide.
    </P
><P
>&#13;      This document can be found in the following places:
    </P
><P
>&#13;      <P
></P
><UL
><LI
><P
>&#13;	    <A
HREF="http://www.trilobyte.net/barnsons/"
TARGET="_top"
>TriloBYTE</A
>
	  </P
></LI
><LI
><P
>&#13;	    <A
HREF="http://www.mozilla.org/projects/bugzilla/"
TARGET="_top"
>Mozilla.org</A
>
	  </P
></LI
><LI
><P
>&#13;	    <A
HREF="http://www.linuxdoc.org/"
TARGET="_top"
>The Linux
	      Documentation Project</A
>
	  </P
></LI
></UL
>
    </P
><P
>&#13;      The latest version of this document can be checked out via CVS.
	Please follow the instructions available at <A
HREF="http://www.mozilla.org/cvs.html"
TARGET="_top"
>the Mozilla CVS page</A
>, and check out the mozilla/webtools/bugzilla/docs/ branch.
    </P
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="credits"
>1.5. Credits</A
></H1
><P
>&#13;      The people listed below have made enormous contributions to the
      creation of this Guide, through their dedicated hacking efforts,
      numerous e-mail and IRC support sessions, and overall excellent
      contribution to the Bugzilla community:
    </P
><P
>&#13;      <A
HREF="mailto://terry@mozilla.org"
TARGET="_top"
>Terry Weissman</A
>
      for initially writing Bugzilla and creating the
      README upon which the UNIX installation documentation is largely based.
    </P
><P
>&#13;      <A
HREF="mailto://tara@tequilarista.org"
TARGET="_top"
>Tara
	Hernandez</A
>  for keeping Bugzilla development going
      strong after Terry left Mozilla.org
    </P
><P
>&#13;      <A
HREF="mailto://dkl@redhat.com"
TARGET="_top"
>Dave Lawrence</A
> for
      providing insight into the key differences between Red Hat's
      customized Bugzilla, and being largely responsible for the "Red
      Hat Bugzilla" appendix
    </P
><P
>&#13;      <A
HREF="mailto://endico@mozilla.org"
TARGET="_top"
>Dawn Endico</A
> for
      being a hacker extraordinaire and putting up with my incessant
      questions and arguments on irc.mozilla.org in #mozwebtools
    </P
><P
>&#13;      Last but not least, all the members of the <A
HREF="news://news.mozilla.org/netscape/public/mozilla/webtools"
TARGET="_top"
> netscape.public.mozilla.webtools</A
> newsgroup.  Without your discussions, insight, suggestions, and patches, this could never have happened.
    </P
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="contributors"
>1.6. Contributors</A
></H1
><P
>&#13;      Thanks go to these people for significant contributions to this
      documentation (in no particular order):
    </P
><P
>&#13;      Andrew Pearson, Spencer Smith, Eric Hanson, Kevin Brannen, Ron
      Teitelbaum, Jacob Steenhagen, Joe Robins
    </P
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="feedback"
>1.7. Feedback</A
></H1
><P
>&#13;      I welcome feedback on this document.  Without your submissions
      and input, this Guide cannot continue to exist.  Please mail
      additions, comments, criticisms, etc. to
      <TT
CLASS="email"
>&#60;<A
HREF="mailto:barnboy@trilobyte.net"
>barnboy@trilobyte.net</A
>&#62;</TT
>.  Please send flames to
      <TT
CLASS="email"
>&#60;<A
HREF="mailto:devnull@localhost"
>devnull@localhost</A
>&#62;</TT
>
    </P
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="translations"
>1.8. Translations</A
></H1
><P
>&#13;      The Bugzilla Guide needs translators! Please volunteer your
      translation into the language of your choice. If you will
      translate this Guide, please notify the members of the
      mozilla-webtools mailing list at
      <TT
CLASS="email"
>&#60;<A
HREF="mailto:mozilla-webtools@mozilla.org"
>mozilla-webtools@mozilla.org</A
>&#62;</TT
>, and arrange with
      Matt Barnson to check it into CVS.
    </P
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="conventions"
>1.9. Document Conventions</A
></H1
><P
>&#13;    This document uses the following conventions
  </P
><DIV
CLASS="informaltable"
><A
NAME="AEN129"
></A
><P
></P
><TABLE
BORDER="0"
CLASS="CALSTABLE"
><THEAD
><TR
><TH
ALIGN="LEFT"
VALIGN="MIDDLE"
>Descriptions</TH
><TH
ALIGN="LEFT"
VALIGN="MIDDLE"
>Appearance</TH
></TR
></THEAD
><TBODY
><TR
><TD
ALIGN="LEFT"
VALIGN="MIDDLE"
>Warnings</TD
><TD
ALIGN="LEFT"
VALIGN="MIDDLE"
><DIV
CLASS="caution"
><P
></P
><TABLE
CLASS="caution"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/caution.gif"
HSPACE="5"
ALT="Caution"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>Warnings.</P
></TD
></TR
></TABLE
></DIV
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="MIDDLE"
>Hint</TD
><TD
ALIGN="LEFT"
VALIGN="MIDDLE"
><DIV
CLASS="tip"
><P
></P
><TABLE
CLASS="tip"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>Hint.</P
></TD
></TR
></TABLE
></DIV
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="MIDDLE"
>Notes</TD
><TD
ALIGN="LEFT"
VALIGN="MIDDLE"
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>Note.</P
></TD
></TR
></TABLE
></DIV
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="MIDDLE"
>Information requiring special attention</TD
><TD
ALIGN="LEFT"
VALIGN="MIDDLE"
><DIV
CLASS="warning"
><P
></P
><TABLE
CLASS="warning"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/warning.gif"
HSPACE="5"
ALT="Warning"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>Warning.</P
></TD
></TR
></TABLE
></DIV
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="MIDDLE"
>File Names</TD
><TD
ALIGN="LEFT"
VALIGN="MIDDLE"
><TT
CLASS="filename"
>file.extension</TT
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="MIDDLE"
>Directory Names</TD
><TD
ALIGN="LEFT"
VALIGN="MIDDLE"
><TT
CLASS="filename"
>directory</TT
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="MIDDLE"
>Commands to be typed</TD
><TD
ALIGN="LEFT"
VALIGN="MIDDLE"
><B
CLASS="command"
>command</B
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="MIDDLE"
>Applications Names</TD
><TD
ALIGN="LEFT"
VALIGN="MIDDLE"
><SPAN
CLASS="application"
>application</SPAN
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="MIDDLE"
><I
CLASS="foreignphrase"
>Prompt</I
> of users command under bash shell</TD
><TD
ALIGN="LEFT"
VALIGN="MIDDLE"
>bash$</TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="MIDDLE"
><I
CLASS="foreignphrase"
>Prompt</I
> of root users command under bash shell</TD
><TD
ALIGN="LEFT"
VALIGN="MIDDLE"
>bash#</TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="MIDDLE"
><I
CLASS="foreignphrase"
>Prompt</I
> of user command under tcsh shell</TD
><TD
ALIGN="LEFT"
VALIGN="MIDDLE"
>tcsh$</TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="MIDDLE"
>Environment Variables</TD
><TD
ALIGN="LEFT"
VALIGN="MIDDLE"
><TT
CLASS="envar"
>VARIABLE</TT
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="MIDDLE"
>Emphasized word</TD
><TD
ALIGN="LEFT"
VALIGN="MIDDLE"
><EM
>word</EM
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="MIDDLE"
>Code Example</TD
><TD
ALIGN="LEFT"
VALIGN="MIDDLE"
><TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
><TT
CLASS="sgmltag"
>&#60;para&#62;</TT
>Beginning and end of paragraph<TT
CLASS="sgmltag"
>&#60;/para&#62;</TT
></PRE
></FONT
></TD
></TR
></TABLE
></TD
></TR
></TBODY
></TABLE
><P
></P
></DIV
></DIV
></DIV
><DIV
CLASS="chapter"
><HR><H1
><A
NAME="using"
>Chapter 2. Using Bugzilla</A
></H1
><TABLE
BORDER="0"
WIDTH="100%"
CELLSPACING="0"
CELLPADDING="0"
CLASS="EPIGRAPH"
><TR
><TD
WIDTH="45%"
>&nbsp;</TD
><TD
WIDTH="45%"
ALIGN="LEFT"
VALIGN="TOP"
><I
><P
><I
>What, Why, How, &#38; Where?</I
></P
></I
></TD
></TR
></TABLE
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="whatis"
>2.1. What is Bugzilla?</A
></H1
><P
>&#13;      Bugzilla is one example of a class of programs called "Defect
Tracking Systems", or, more commonly, "Bug-Tracking Systems".  Defect
Tracking Systems allow individual or groups of developers to keep
track of outstanding bugs in their product effectively. Bugzilla was
originally written by Terry Weissman in a programming language called
"TCL", to replace a crappy bug-tracking database used internally for
Netscape Communications.  Terry later ported Bugzilla to Perl from
TCL, and in Perl it remains to this day. Most commercial
defect-tracking software vendors at the time charged enormous
licensing fees, and Bugzilla quickly became a favorite of the
open-source crowd (with its genesis in the open-source browser
project, Mozilla).  It is now the de-facto standard defect-tracking
system against which all others are measured.
    </P
><P
>&#13;      Bugzilla has matured immensely, and now boasts many advanced features.  These include:
      <P
></P
><UL
><LI
><P
>&#13;	    integrated, product-based granular security schema
	  </P
></LI
><LI
><P
>&#13;	    inter-bug dependencies and dependency graphing
	  </P
></LI
><LI
><P
>&#13;	    advanced reporting capabilities
	  </P
></LI
><LI
><P
>&#13;	    a robust, stable RDBMS back-end
	  </P
></LI
><LI
><P
>&#13;	    extensive configurability
	  </P
></LI
><LI
><P
>&#13;	    a very well-understood and well-thought-out natural bug resolution protocol
	  </P
></LI
><LI
><P
>&#13;	    email, XML, console, and HTTP APIs
	  </P
></LI
><LI
><P
>&#13;	    available integration with automated software
	    configuration management systems, including Perforce and
	    CVS (through the Bugzilla email interface and
	    checkin/checkout scripts)
	  </P
></LI
><LI
><P
>&#13;	    too many more features to list
	  </P
></LI
></UL
>
    </P
><P
>&#13;      Despite its current robustness and popularity, Bugzilla faces
      some near-term challenges, such as reliance on a single
      database, a lack of abstraction of the user interface and
      program logic, verbose email bug notifications, a powerful but
      daunting query interface, little reporting configurability,
      problems with extremely large queries, some unsupportable bug
      resolution options, little internationalization (although non-US
      character sets are accepted for comments), and dependence on
      some nonstandard libraries.
    </P
><P
>&#13;      Some recent headway has been made on the query front, however.
      If you are using the latest version of Bugzilla, you should see
      a <SPAN
CLASS="QUOTE"
>"simple search"</SPAN
> form on the default front page of
      your Bugzilla install.  Type in two or three search terms and
      you should pull up some relevant information.  This is also
      available as "queryhelp.cgi".
    </P
><P
>&#13;      Despite these small problems, Bugzilla is very hard to beat.  It
      is under <EM
>very</EM
> active development to address
      the current issues, and continually gains new features.
    </P
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="why"
>2.2. Why Should We Use Bugzilla?</A
></H1
><TABLE
BORDER="0"
WIDTH="100%"
CELLSPACING="0"
CELLPADDING="0"
CLASS="EPIGRAPH"
><TR
><TD
WIDTH="45%"
>&nbsp;</TD
><TD
WIDTH="45%"
ALIGN="LEFT"
VALIGN="TOP"
><I
><P
><I
>No, Who's on first...</I
></P
></I
></TD
></TR
></TABLE
><P
>&#13;      For many years, defect-tracking software has remained
      principally the domain of large software development houses.
      Even then, most shops never bothered with bug-tracking software,
      and instead simply relied on shared lists and email to monitor
      the status of defects.  This procedure is error-prone and tends
      to cause those bugs judged least significant by developers to be
      dropped or ignored.
    </P
><P
>&#13;      These days, many companies are finding that integrated
      defect-tracking systems reduce downtime, increase productivity,
      and raise customer  satisfaction with their systems.  Along with
      full disclosure, an open bug-tracker allows manufacturers to
      keep in touch with their clients and resellers, to communicate
      about problems effectively throughout the data management chain.
      Many corporations have also discovered that defect-tracking
      helps reduce costs by providing IT support accountability,
      telephone support knowledge bases, and a common, well-understood
      system for accounting for unusual system or software issues.
    </P
><P
>&#13;      But why should <EM
>you</EM
> use Bugzilla?
    </P
><P
>&#13;      Bugzilla is very adaptable to various situations.  Known uses
      currently include IT support queues, Systems Administration
      deployment management, chip design and development problem
      tracking (both pre-and-post fabrication), and software and
      hardware bug tracking for luminaries such as Redhat, Loki
      software, Linux-Mandrake, and VA Systems.  Combined with systems
      such as CVS, Bonsai, or Perforce SCM, Bugzilla provides a
      powerful, easy-to-use  solution to configuration management and
      replication problems
    </P
><P
>&#13;      Bugzilla can dramatically increase the productivity and
      accountability of individual employees by providing a documented
      workflow and positive feedback for good performance.  How many
      times do you wake up in the morning, remembering that you were
      supposed to do <EM
>something</EM
> today, but you
      just can't quite remember?  Put it in Bugzilla, and you have a
      record of it from which you can extrapolate milestones, predict
      product versions for integration, and by using Bugzilla's e-mail
      integration features be able to follow the discussion trail that
      led to critical decisions.
    </P
><P
>&#13;      Ultimately, Bugzilla puts the power in your hands to improve
      your value to your employer or business while providing a usable
      framework for your natural attention to detail and knowledge
      store to flourish.
    </P
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="how"
>2.3. How do I use Bugzilla?</A
></H1
><TABLE
BORDER="0"
WIDTH="100%"
CELLSPACING="0"
CELLPADDING="0"
CLASS="EPIGRAPH"
><TR
><TD
WIDTH="45%"
>&nbsp;</TD
><TD
WIDTH="45%"
ALIGN="LEFT"
VALIGN="TOP"
><I
><P
><I
>Hey!  I'm Woody!  Howdy, Howdy, Howdy!</I
></P
></I
></TD
></TR
></TABLE
><P
>&#13;      Bugzilla is a large, complex system.  Describing how to use it
      requires some time.  If you are only interested in installing or
      administering a Bugzilla installation, please consult the
      Installing and Administering Bugzilla portions of this Guide.
      This section is principally aimed towards developing end-user
      mastery of Bugzilla, so you may fully enjoy the benefits
      afforded by using this reliable open-source bug-tracking
      software.
    </P
><P
>&#13;      Throughout this portion of the Guide, we will refer to user
      account options available at the Bugzilla test installation,
      <A
HREF="http://landfill.tequilarista.org/"
TARGET="_top"
>&#13;	landfill.tequilarista.org</A
>.
      <DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	  Some people have run into difficulties completing this
	  tutorial.  If you run into problems, please check the
	  updated online documentation available at <A
HREF="http://www.trilobyte.net/barnsons/"
TARGET="_top"
>http://www.trilobyte.net/barnsons</A
>. If you're still stumped, please subscribe to the newsgroup and provide details of exactly what's stumping you!  If enough people complain, I'll have to fix it in the next version of this Guide.  You can subscribe to the newsgroup at <A
HREF="news://news.mozilla.org/netscape.public.mozilla.webtools"
TARGET="_top"
> news://news.mozilla.org/netscape.public.mozilla.webtools</A
>
	</P
></TD
></TR
></TABLE
></DIV
> Although Landfill serves as a great introduction to
      Bugzilla, it does not offer all the options you would have as a
      user on your own installation of Bugzilla, nor can it do more
      than serve as a general introduction to Bugzilla.  Additionally,
      Landfill often runs cutting-edge versions of Bugzilla for
      testing, so some things may work slightly differently than
      mentioned here.
    </P
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="myaccount"
>2.3.1. Create a Bugzilla Account</A
></H2
><P
>&#13;	First things first!  If you want to use Bugzilla, first you
	need to create an account.  Consult with the administrator
	responsible for your installation of Bugzilla for the URL you
	should use to access it. If you're test-driving the end-user
	Bugzilla experience, use this URL: <A
HREF="http://landfill.tequilarista.org/bugzilla-tip/"
TARGET="_top"
> http://landfill.tequilarista.org/bugzilla-tip/</A
>
      </P
><P
></P
><OL
TYPE="1"
><LI
><P
>&#13;	    Click the "Open a new Bugzilla account" link.
	  </P
></LI
><LI
><P
>&#13;	    Enter your "E-mail address" and "Real Name" (or whatever
	    name you want to call yourself) in the spaces provided,
	    then select the "Create Account" button.
	  </P
></LI
><LI
><P
>&#13;	    Within moments, you should receive an email to the address
	    you provided above, which contains your login name
	    (generally the same as the email address), and a password
	    you can use to access your account.  This password is
	    randomly generated, and should be changed at your nearest
	    opportunity (we'll go into how to do it later).
	  </P
></LI
><LI
><P
>&#13;	    Click the <SPAN
CLASS="QUOTE"
>"Log In"</SPAN
> link in the yellow area at
	    the bottom of the page in your browser, then enter your
	    <SPAN
CLASS="QUOTE"
>"E-mail address"</SPAN
> and <SPAN
CLASS="QUOTE"
>"Password"</SPAN
>
	    you just received into the spaces provided, and select
	    <SPAN
CLASS="QUOTE"
>"Login"</SPAN
>.
	    <DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;		If you ever forget your password, you can come back to
		this page, enter your <SPAN
CLASS="QUOTE"
>"E-mail address"</SPAN
>,
		then select the <SPAN
CLASS="QUOTE"
>"E-mail me a password"</SPAN
>
		button to have your password mailed to you again so
		that you can login.
	      </P
></TD
></TR
></TABLE
></DIV
>
	    <DIV
CLASS="caution"
><P
></P
><TABLE
CLASS="caution"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/caution.gif"
HSPACE="5"
ALT="Caution"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;		Many modern browsers include an
		<SPAN
CLASS="QUOTE"
>"Auto-Complete"</SPAN
> or <SPAN
CLASS="QUOTE"
>"Form
		  Fill"</SPAN
> feature to remember the user names and
		passwords you type in at many sites.  Unfortunately,
		sometimes they attempt to guess what you will put in
		as your password, and guess wrong.  If you notice a
		text box is already filled out, please overwrite the
		contents of the text box so you can be sure to input
		the correct information.
	      </P
></TD
></TR
></TABLE
></DIV
>
	  </P
></LI
></OL
><P
>&#13;	Congratulations!  If you followed these directions, you now
	are the proud owner of a user account on
	landfill.tequilarista.org (Landfill) or your local Bugzilla
	install.  You should now see in your browser a page called the
	<SPAN
CLASS="QUOTE"
>"Bugzilla Query Page"</SPAN
>.  It may look daunting, but with this
	Guide to walk you through it, you will master it in no time.
      </P
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="query"
>2.3.2. The Bugzilla Query Page</A
></H2
><P
>&#13;	The Bugzilla Query Page is the heart and soul of the Bugzilla
	user experience.  It is the master interface where you can
	find any bug report, comment, or patch currently in the
	Bugzilla system.  We'll go into how to create your own bug
	report later on.
      </P
><P
>&#13;	There are efforts underway to simplify query usage.  If you
	have a local installation of Bugzilla 2.12 or higher, you
	should have <TT
CLASS="filename"
>quicksearch.html</TT
> available to
	use and simplify your searches.  There is also a helper for
	the query interface, called
	<TT
CLASS="filename"
>queryhelp.cgi</TT
>.  Landfill tends to run the
	latest code, so these two utilities should be available there
	for your perusal.
      </P
><P
>&#13;	At this point, let's visit the query page.
	<A
HREF="http://landfill.tequilarista.org/bugzilla-tip/query.cgi"
TARGET="_top"
>&#13;	landfill.tequilarista.org/bugzilla-tip/query.cgi</A
>
      </P
><P
>&#13;	The first thing you need to notice about the Bugzilla Query
	Page is that nearly every box you see on your screen has a
	hyperlink nearby, explaining what it is or what it does.  Near
	the upper-left-hand corner of your browser window you should
	see the word <SPAN
CLASS="QUOTE"
>"Status"</SPAN
> underlined.  Select it.
      </P
><P
>&#13;	Notice the page that popped up?  Every underlined word you see
	on your screen is a hyperlink that will take you to
	context-sensitive help. Click around for a while, and learn
	what everything here does.  To return to the query interface
	after pulling up a help page, use the <SPAN
CLASS="QUOTE"
>"Back"</SPAN
>
	button in your browser.
      </P
><P
>&#13;	I'm sure that after checking out the online help, you are now
	an expert on the Bugzilla Query Page.  If, however, you feel
	you haven't mastered it yet, let me walk you through making a
	few successful queries to find out what there are in the
	Bugzilla bug-tracking system itself.
      </P
><P
></P
><OL
TYPE="1"
><LI
><P
>&#13;	    Ensure you are back on the <SPAN
CLASS="QUOTE"
>"Bugzilla Query
	      Page"</SPAN
>. Do nothing in the boxes marked "Status",
	    "Resolution", "Platform", "OpSys", "Priority", or
	    "Severity".  The default query for "Status" is to find all
	    bugs that are NEW, ASSIGNED, or REOPENED, which is what we
	    want.  If you don't select anything in the other 5
	    scrollboxes there, then you are saying that "any of these
	    are OK"; we're not locking ourselves into only finding
	    bugs on the "DEC" Platform, or "Windows 95" OpSys
	    (Operating System).  You're smart, I think you have it
	    figured out.
	  </P
><P
>&#13;	    Basically, selecting <EM
>anything</EM
> on the
	    query page narrows your search down.  Leaving stuff
	    unselected, or text boxes unfilled, broadens your search.
	  </P
></LI
><LI
><P
>&#13;	    You see the box immediately below the top six boxes that
	    contains an "Email" text box,  with the words "matching
	    as", a drop-down selection box, then some checkboxes with
	    "Assigned To" checked by default?  This allows you to
	    filter your search down based upon email address.  Let's
	    put my email address in there, and see what happens.
	  </P
><P
>&#13;	    Type "barnboy@trilobyte.net" in the top Email text box.
	  </P
></LI
><LI
><P
>&#13;	    Let's narrow the search some more.  Scroll down until you
	    find the box with the word "Program" over the top of it.
	    This is where we can narrow our search down to only
	    specific products (software programs or product lines) in
	    our Bugzilla database. Please notice the box is a
	    <EM
>scrollbox</EM
>.  Using the down arrow on
	    the scrollbox, scroll down until you can see an entry
	    called "Bugzilla".  Select this entry.
	  </P
></LI
><LI
><P
>&#13;	    Did you notice that some of the boxes to the right changed
	    when you selected "Bugzilla"? Every Program (or Product)
	    has different Versions, Components, and Target Milestones
	    associated with it.  A "Version" is the number of a
	    software program.
	    <DIV
CLASS="example"
><A
NAME="AEN307"
></A
><P
><B
>Example 2-1. Some Famous Software Versions</B
></P
><DIV
CLASS="informalexample"
><A
NAME="AEN309"
></A
><P
></P
><P
>&#13;		  Do you remember the hype in 1995 when Microsoft
		  Windows 95(r) was released? It may have been several
		  years ago, but Microsoft(tm) spent over $300 Million
		  advertising this new Version of their software.
		  Three years later, they released Microsoft Windows
		  98(r), another new version, to great fanfare, and
		  then in 2000 quietly  released Microsoft Windows
		  ME(Millenium Edition)(r). 
		</P
><P
>&#13;		  Software "Versions" help a manufacturer
		  differentiate their current product from their
		  previous products.  Most do not identify their
		  products by the year they were released. Instead,
		  the "original" version of their software will often
		  be numbered "1.0", with small bug-fix releases on
		  subsequent tenths of a digit.  In most cases, it's
		  not a decimal number; for instance, often 1.9 is an
		  <EM
>older</EM
> version of the software
		  than 1.11, but is a <EM
>newer</EM
>
		  version than 1.1.1.
		</P
><P
>&#13;		  In general, a "Version" in Bugzilla should refer to
		  <EM
>released</EM
> products, not products
		  that have not yet been released  to the public.
		  Forthcoming products are what the Target Milestone
		  field is for.
		</P
><P
></P
></DIV
></DIV
>
	  </P
><P
>&#13;	    A "Component" is a piece of a Product.
	    It may be a standalone program, or some other logical
	    division of a Product or Program. 
	    Normally, a Component has a single Owner, who is responsible
	    for overseeing efforts to improve that Component.
	    <DIV
CLASS="example"
><A
NAME="AEN317"
></A
><P
><B
>Example 2-2. Mozilla's Bugzilla Components</B
></P
><DIV
CLASS="informalexample"
><A
NAME="AEN319"
></A
><P
></P
><P
>&#13;		  Mozilla's "Bugzilla" Product is composed of several pieces (Components):
		  <P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
><EM
>Administration</EM
>,
                      Administration of a bugzilla installation, including 
                      <TT
CLASS="filename"
>editcomponents.cgi</TT
>,
                      <TT
CLASS="filename"
>editgroups.cgi</TT
>, 
                      <TT
CLASS="filename"
>editkeywords.cgi</TT
>, 
                      <TT
CLASS="filename"
>editparams.cgi</TT
>,
                      <TT
CLASS="filename"
>editproducts.cgi</TT
>,
                      <TT
CLASS="filename"
>editusers.cgi</TT
>,
                      <TT
CLASS="filename"
>editversions.cgi,</TT
> and
                      <TT
CLASS="filename"
>sanitycheck.cgi</TT
>.
                    </TD
></TR
><TR
><TD
><EM
>Bugzilla-General</EM
>,
                      Anything that doesn't fit in the other components, or spans
                      multiple components.
                    </TD
></TR
><TR
><TD
><EM
>Creating/Changing Bugs</EM
>,
                      Creating, changing, and viewing bugs.
                      <TT
CLASS="filename"
>enter_bug.cgi</TT
>,
                      <TT
CLASS="filename"
>post_bug.cgi</TT
>,
                      <TT
CLASS="filename"
>show_bug.cgi</TT
> and
                      <TT
CLASS="filename"
>process_bug.cgi</TT
>.
                    </TD
></TR
><TR
><TD
><EM
>Documentation</EM
>,
                      The bugzilla documentation, including anything in the
                      <TT
CLASS="filename"
>docs/</TT
> directory and The Bugzilla Guide
                      (This document :)
                    </TD
></TR
><TR
><TD
><EM
>Email</EM
>,
                      Anything to do with email sent by Bugzilla.
                      <TT
CLASS="filename"
>processmail</TT
>
                    </TD
></TR
><TR
><TD
><EM
>Installation</EM
>,
                      The installation process of Bugzilla. This includes
                      <TT
CLASS="filename"
>checksetup.pl</TT
> and whatever else it evolves into.
                    </TD
></TR
><TR
><TD
><EM
>Query/Buglist</EM
>,
                      Anything to do with searching for bugs and viewing the buglists.
                      <TT
CLASS="filename"
>query.cgi</TT
> and
                      <TT
CLASS="filename"
>buglist.cgi</TT
>
                    </TD
></TR
><TR
><TD
><EM
>Reporting/Charting</EM
>,
                      Getting reports from Bugzilla.
                      <TT
CLASS="filename"
>reports.cgi</TT
> and
                      <TT
CLASS="filename"
>duplicates.cgi</TT
>
                    </TD
></TR
><TR
><TD
><EM
>User Accounts</EM
>,
                      Anything about managing a user account from the user's perspective.
                      <TT
CLASS="filename"
>userprefs.cgi</TT
>, saved queries, creating accounts,
                      changing passwords, logging in, etc. 
                    </TD
></TR
><TR
><TD
><EM
>User Interface</EM
>,
                      General issues having to do with the user interface cosmetics (not
                      functionality) including cosmetic issues, HTML templates, etc.
                    </TD
></TR
></TBODY
></TABLE
><P
></P
>
		</P
><P
></P
></DIV
></DIV
>
	  </P
><P
>&#13;	    A "Milestone", or "Target Milestone" is a often a planned
	    future "Version" of a product.  In many cases, though,
	    Milestones simply represent significant dates for a
	    developer.  Having certain features in your Product is
	    frequently tied to revenue (money) the developer will
	    receive if the features work by the time she  reaches the
	    Target Milestone. Target Milestones are a great tool to
	    organize your time. If someone will pay you $100,000 for
	    incorporating certain features by a certain date, those
	    features by that Milestone date become a very high
	    priority.  Milestones tend to be highly malleable
	    creatures, though, that appear to be in reach but are out
	    of reach by the time the important day arrives.
	  </P
><P
>&#13;	    The Bugzilla Project has set up Milestones for future
	    Bugzilla versions 2.14, 2.16, 2.18, 3.0, etc.  However, a
	    Target Milestone can just as easily be a specific date,
	    code name, or weird alphanumeric combination, like "M19".
	  </P
></LI
><LI
><P
>&#13;	    OK, now let's select the "Bugzilla" component from its scrollbox.
	  </P
></LI
><LI
><P
>&#13;	    Skip down the page a bit -- do you see the "submit query" button?
	    Select it, and let's run
	    this query!
	  </P
></LI
><LI
><P
>&#13;	    Congratulations!  You've completed your first Query, and
	    have before you the Bug List of the author of this Guide,
	    Matthew P. Barnson (barnboy@trilobyte.net).  If I'm doing
	    well, you'll have a cryptic "Zarro Boogs Found" message on
	    your screen.  It is just a happy hacker's way of saying
	    "Zero Bugs Found".  However, I am fairly certain I will
	    always have some bugs assigned to me that aren't done yet,
	    so you won't often see that message!
	  </P
></LI
></OL
><P
>&#13;	I encourage you to click the bug numbers in the left-hand
	column and examine my bugs.  Also notice that if you click the
	underlined  links near the top of this page, they do not take
	you to context-sensitive help here, but instead sort the
	columns of bugs on the screen! When you need to sort your bugs
	by priority, severity, or the people they are assigned to,
	this is a tremendous timesaver.
      </P
><P
>&#13;	A couple more interesting things about the Bug List page:
	<P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
><EM
>Change Columns</EM
>: by selecting
	    this link, you can show all kinds of information in the
	    Bug List</TD
></TR
><TR
><TD
><EM
>Change several bugs at once</EM
>: If
	    you have sufficient rights to change all the bugs shown in
	    the Bug List, you can mass-modify them. This is a big
	    time-saver.</TD
></TR
><TR
><TD
><EM
>Send mail to bug owners</EM
>: If you
	    have many related bugs, you can request an update from
	    every person who owns the bugs in the Bug List asking them
	    the status.</TD
></TR
><TR
><TD
><EM
>Edit this query</EM
>: If you didn't
	    get exactly the results you were looking for, you can
	    return to the Query page through this link and make small
	    revisions to the query you just made so you get more
	    accurate results.</TD
></TR
></TBODY
></TABLE
><P
></P
>
      </P
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	  There are many more options to the Bugzilla Query Page  and
	  the Bug List than I have shown you. But this should be
	  enough for you to learn to get around. I encourage you to
	  check out the <A
HREF="http://www.mozilla.org/bugs/"
TARGET="_top"
>Bugzilla Home Page</A
> to learn about the Anatomy and Life Cycle of a Bug before continuing.
	</P
></TD
></TR
></TABLE
></DIV
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="bugreports"
>2.3.3. Creating and Managing Bug Reports</A
></H2
><TABLE
BORDER="0"
WIDTH="100%"
CELLSPACING="0"
CELLPADDING="0"
CLASS="EPIGRAPH"
><TR
><TD
WIDTH="45%"
>&nbsp;</TD
><TD
WIDTH="45%"
ALIGN="LEFT"
VALIGN="TOP"
><I
><P
><I
>And all this time, I thought we were taking bugs <EM
>out</EM
>...</I
></P
></I
></TD
></TR
></TABLE
><DIV
CLASS="section"
><HR><H3
CLASS="section"
><A
NAME="bug-writing"
>2.3.3.1. Writing a Great Bug Report</A
></H3
><P
>&#13;	  Before we plunge into writing your first bug report, I
	  encourage you to read some bug-writing guidelines.  If you
	  are reading this document as part of a Bugzilla CVS checkout
	  or un-tarred Bugzilla distribution, you should be able to
	  read them by clicking <A
HREF="../../bugwritinghelp.html"
TARGET="_top"
>here</A
>.  If you are reading this online, check out the Mozilla.org bug-writing guidelines at <A
HREF="http://www.mozilla.org/quality/bug-writing-guidelines.html"
TARGET="_top"
>http://www.mozilla.org/quality/bug-writing-guidelines.html</A
>.  While some of the advice is Mozilla-specific, the basic principles of reporting Reproducible, Specific bugs, isolating the Product you are using, the Version of the Product, the Component which failed, the Hardware Platform, and Operating System you were using at the time of the failure go a long way toward ensuring accurate, responsible fixes for the bug that bit you.
	</P
><P
>&#13;	  While you are at it, why not learn how to find previously
	  reported bugs?  Mozilla.org has published a great tutorial
	  on finding duplicate bugs, available at <A
HREF="http://www.mozilla.org/quality/help/beginning-duplicate-finding.html"
TARGET="_top"
> http://www.mozilla.org/quality/help/beginning-duplicate-finding.html</A
>.
	</P
><P
>&#13;	  I realize this was a lot to read.  However, understanding
	  the mentality of writing great bug reports will help us on
	  the next part!
	</P
><P
></P
><OL
TYPE="1"
><LI
><P
>&#13;	      Go back to <A
HREF="http://landfill.tequilarista.org/bugzilla-tip/"
TARGET="_top"
> http://landfill.tequilarista.org/bugzilla-tip/</A
> in your browser.
	    </P
></LI
><LI
><P
>&#13;	      Select the  <A
HREF="http://landfill.tequilarista.org/bugzilla-tip/enter_bug.cgi"
TARGET="_top"
> Enter a new bug report</A
> link.
	    </P
></LI
><LI
><P
>&#13;	      Select a product.
	    </P
></LI
><LI
><P
>&#13;	      Now you should be at the "Enter Bug" form. The
	      "reporter" should have been automatically filled out for
	      you (or else Bugzilla prompted you to Log In again --
	      you did keep the email with your username and password,
	      didn't you?).
	    </P
></LI
><LI
><P
>&#13;	      Select a Component in the scrollbox.
	    </P
></LI
><LI
><P
>&#13;	      Bugzilla should have made reasonable guesses, based upon
	      your browser, for the "Platform" and "OS" drop-down
	      boxes.  If those are wrong, change them -- if you're on
	      an SGI box running IRIX, we want to know!
	    </P
></LI
><LI
><P
>&#13;	      Fill in the "Assigned To" box with the email address you
	      provided earlier.  This way you don't end up sending
	      copies of your bug to lots of other people, since it's
	      just a test bug.
	    </P
></LI
><LI
><P
>&#13;	      Leave the "CC" text box blank.  Fill in the "URL" box
	      with "http://www.mozilla.org".
	    </P
></LI
><LI
><P
>&#13;	      Enter "The Bugzilla Guide" in the Summary text box, and
	      place any comments you have on this tutorial, or the
	      Guide in general, into the Description box.
	    </P
></LI
></OL
><P
>&#13;	  Voila!  Select "Commit" and send in your bug report! Next
	  we'll look at resolving bugs.
	</P
></DIV
><DIV
CLASS="section"
><HR><H3
CLASS="section"
><A
NAME="bug-manage"
>2.3.3.2. Managing your Bug Reports</A
></H3
><P
>&#13;	  OK, you should have a link to the bug you just created near
	  the top of your page. It should say "Bug XXXX posted", with
	  a link to the right saying "Back to BUG# XXXX". Select this
	  link.
	</P
><P
></P
><OL
TYPE="1"
><LI
><P
>&#13;	      Scroll down a bit on the subsequent page, until you see
	      the "Resolve bug, changing resolution to (dropdown box).
	      Normally, you would "Accept bug (change status to
	      ASSIGNED)", fix it, and then resolve. But in this case,
	      we're going to short-circuit the process because this
	      wasn't a real bug. Change the dropdown next to "Resolve
	      Bug" to "INVALID", make sure the radio button is marked
	      next to "Resolve Bug", then click "Commit".
	    </P
></LI
><LI
><P
>&#13;	      Hey!  It said it couldn't take the change in a big red
	      box! That's right, you must specify a Comment in order
	      to make this change.  Select the "Back" button in your
	      browser, add a Comment, then try Resolving the bug with
	      INVALID status again. This time it should work.
	    </P
></LI
></OL
><P
>&#13;	  You have now learned the basics of Bugzilla navigation,
	  entering a bug, and bug maintenance. I encourage you to
	  explore these features, and see what you can do with them!
	  We'll spend no more time on individual Bugs or Queries from
	  this point on, so you are on your own there.
	</P
><P
>&#13;	  But I'll give a few last hints!
	</P
><P
>&#13;	  There is a <A
HREF="http://landfill.tequilarista.org/bugzilla-tip/help.html"
TARGET="_top"
>CLUE</A
> on the Query page that will teach you more how to use the form.
	</P
><P
>&#13;	  If you click the hyperlink on the <A
HREF="http://landfill.tequilarista.org/bugzilla-tip/describecomponents.cgi"
TARGET="_top"
>Component</A
> box of the Query page, you will be presented a form that will describe what all the components are.
	</P
><P
>&#13;	  Possibly the most powerful feature of the Query page is the
	  <A
HREF="http://landfill.tequilarista.org/bugzilla-tip/booleanchart.html"
TARGET="_top"
>Boolean Chart</A
> section. It's a bit confusing to use the first time, but can provide unparalleled flexibility in your queries, allowing you to build extremely powerful requests.
	</P
><P
>&#13;	  Finally, you can build some nifty  <A
HREF="http://landfill.tequilarista.org/bugzilla-tip/reports.cgi"
TARGET="_top"
>Reports</A
> using the "Bug Reports" link near the bottom of the query page, and also available via the "Reports" link at the footer of each page.
	</P
></DIV
></DIV
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="init4me"
>2.4. Where can I find my user preferences?</A
></H1
><TABLE
BORDER="0"
WIDTH="100%"
CELLSPACING="0"
CELLPADDING="0"
CLASS="EPIGRAPH"
><TR
><TD
WIDTH="45%"
>&nbsp;</TD
><TD
WIDTH="45%"
ALIGN="LEFT"
VALIGN="TOP"
><I
><P
><I
>Indiana, it feels like we walking on fortune cookies!</I
></P
><P
><I
>These ain't fortune cookies, kid...</I
></P
></I
></TD
></TR
></TABLE
><P
>&#13;      Customized User Preferences offer tremendous versatility to your
      individual Bugzilla experience. Let's plunge into what you can
      do!  The first step is to click the "Edit prefs" link at the
      footer of each page once you have logged in to <A
HREF="http://landfill.tequilarista.org/bugzilla-tip/query.cgi?GoAheadAndLogIn=1"
TARGET="_top"
> Landfill</A
>.
    </P
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="accountsettings"
>2.4.1. Account Settings</A
></H2
><P
>&#13;	On this page, you can change your basic Account Settings,
	including your password and full name. For security reasons,
	in order to change anything on this page you must type your
	<EM
>current</EM
> password into the <SPAN
CLASS="QUOTE"
>"Old
	  Password"</SPAN
> field.  If you wish to change your
	password, type the new password you want into the <SPAN
CLASS="QUOTE"
>"New
	  Password"</SPAN
> field and again into the <SPAN
CLASS="QUOTE"
>"Re-enter
	  new password"</SPAN
> field to ensure you typed your new
	password correctly.  Select the <SPAN
CLASS="QUOTE"
>"Submit"</SPAN
> button
	    and you are done.
      </P
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="emailsettings"
>2.4.2. Email Settings</A
></H2
><DIV
CLASS="section"
><H3
CLASS="section"
><A
NAME="notification"
>2.4.2.1. Email Notification</A
></H3
><P
>&#13;	  Here you can reduce or increase the amount of email sent you
	  from Bugzilla.  Although this is referred to as
	  <SPAN
CLASS="QUOTE"
>"Advanced Email Filtering Options"</SPAN
>, they are,
	  in fact, the standard email filter set.  All of them are
	  self-explanatory, but you can use the filters in interesting
	  ways.  For instance, some people (notably Quality Assurance
	  personnel) often only care to receive updates regarding a
	  bug when the bug changes state, so they can track bugs on
	  their flow charts and know when it is time to pull the bug
	  onto a quality assurance platform for inspection.  Other
	  people set up email gateways to
	    <A
HREF="#bonsai"
>Bonsai, the Mozilla automated CVS management system</A
> or <A
HREF="#tinderbox"
>Tinderbox, the Mozilla automated build management system</A
>, and
	  restrict which types of Bugzilla information are fed to
	  these systems..
	</P
></DIV
><DIV
CLASS="section"
><HR><H3
CLASS="section"
><A
NAME="newemailtech"
>2.4.2.2. New Email Technology</A
></H3
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	    This option may not be available in all Bugzilla
	    installations, depending upon the preferences of the
	    systems administrator responsible for the setup of your
	    Bugzilla. However, if you really want this functionality,
	    ask her to "enable newemailtech in Params" and "make it
	    the default for all new users", referring her to the
	    Administration section of this Guide.
	  </P
></TD
></TR
></TABLE
></DIV
><P
>&#13;	  Disregard the warnings about "experimental and bleeding
	  edge"; the code to handle email in a cleaner manner than
	  that historically used for Bugzilla is quite robust and
	  well-tested now.
	</P
><P
>&#13;	  I recommend you enable the option, "Click here to sign up
	  (and risk any bugs)". Your email-box will thank you for it.
	  The fundamental shift in "newemailtech" is away from
	  standard UNIX "diff" output, which is quite ugly, to a
	  prettier, better laid-out email.
	</P
></DIV
><DIV
CLASS="section"
><HR><H3
CLASS="section"
><A
NAME="watchsettings"
>2.4.2.3. "Watching" Users</A
></H3
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	    This option may not be available in all Bugzilla
	    installations, depending upon the preferences of the
	    systems administrator responsible for the setup of your
	    Bugzilla. However, if you really want this functionality,
	    ask her to "enable watchers in Params".
	  </P
></TD
></TR
></TABLE
></DIV
><P
>&#13;	  By entering user email names into the "Users to watch" text
	  entry box, delineated by commas, you can watch bugs of other
	  users.  This powerful functionality enables seamless
	  transitions as developers change projects, managers wish to
	  get in touch with the issues faced by their direct reports,
	  or users go on vacation.  If any of these three situations
	  apply to you, you will undoubtedly find this feature quite
	  convenient.
	</P
></DIV
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="footersettings"
>2.4.3. Page Footer</A
></H2
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	  By default, this page is quite barren.  However, go explore
	  the Query Page some more; you will find that you can store
	  numerous queries on the server, so if you regularly run a
	  particular query it is just a drop-down menu away.  On this
	  page of Preferences, if you have many stored queries you can
	  elect to have them always one-click away!
	</P
></TD
></TR
></TABLE
></DIV
><P
>&#13;	If you have many stored queries on the server, here you will
	find individual drop-downs for each stored query.  Each
	drop-down gives you the option of that query appearing on the
	footer of every page in Bugzilla!  This gives you powerful
	one-click access to any complex searches you may set up, and
	is an excellent way to impress your boss...
      </P
><DIV
CLASS="tip"
><P
></P
><TABLE
CLASS="tip"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>By default, the "My Bugs" link appears at the bottom of
	  each page.  However, this query gives you both the bugs you
	  have reported, as well as those you are assigned.  One of
	  the most common uses for this page is to remove the "My
	  Bugs" link, replacing it with two other queries, commonly
	  called "My Bug Reports" and "My Bugs" (but only referencing
	  bugs assigned to you).  This allows you to distinguish those
	  bugs you have reported from those you are assigned.  I
	  commonly set up complex Boolean queries in the Query page
	  and link them to my footer in this page.  When they are
	  significantly complex, a one-click reference can save hours
	  of work.</P
></TD
></TR
></TABLE
></DIV
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="permissionsettings"
>2.4.4. Permissions</A
></H2
><P
>&#13;	This is a purely informative page which outlines your current
	permissions on this installation of Bugzilla.  If you have
	permissions to grant certain permissions to other users, the
	"other users" link appears on this page as well as the footer.
	For more information regarding user administration, please
	consult the Administration section of this Guide.
      </P
></DIV
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="usingbz-conc"
>2.5. Using Bugzilla-Conclusion</A
></H1
><P
>&#13;      Thank you for reading through this portion of the Bugzilla
      Guide.  I anticipate it may not yet meet the needs of all
      readers.  If you have additional comments or corrections to
      make, please submit your contributions to the <A
HREF="mailto://mozilla-webtools@mozilla.org"
TARGET="_top"
>mozilla-webtools</A
> mailing list/newsgroup.  The mailing list is mirrored to the netscape.public.mozilla.webtools newsgroup, and the newsgroup is mirrored to mozilla-webtools@mozilla.org
    </P
></DIV
></DIV
><DIV
CLASS="chapter"
><HR><H1
><A
NAME="installation"
>Chapter 3. Installation</A
></H1
><P
>&#13;      These installation instructions are presented assuming you are
      installing on a UNIX or completely POSIX-compliant system.  If
      you are installing on Microsoft Windows or another oddball
      operating system, please consult the appropriate sections in
      this installation guide for notes on how to be successful.
    </P
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="errata"
>3.1. ERRATA</A
></H1
><P
>Here are some miscellaneous notes about possible issues you
      main run into when you begin your Bugzilla installation.
      Reference platforms for Bugzilla installation are Redhat Linux
      7.2, Linux-Mandrake 8.0, and Solaris 8.</P
><P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>&#13;	If you are installing Bugzilla on S.u.S.e. Linux, or some
	other distributions with <SPAN
CLASS="QUOTE"
>"paranoid"</SPAN
> security
	options, it is possible that the checksetup.pl script may fail
	with the error: <SPAN
CLASS="errorname"
>cannot chdir(/var/spool/mqueue):
	  Permission denied</SPAN
> This is because your
	<TT
CLASS="filename"
>/var/spool/mqueue</TT
> directory has a mode of
	<SPAN
CLASS="QUOTE"
>"drwx------"</SPAN
>.  Type <B
CLASS="command"
>chmod 755
	  <TT
CLASS="filename"
>/var/spool/mqueue</TT
></B
> as root to
	fix this problem.
      </TD
></TR
><TR
><TD
>&#13;	Bugzilla may be installed on Macintosh OS X (10), which is a
	unix-based (BSD)  operating system. Everything required for
	Bugzilla on OS X will install cleanly, but the optional GD
	perl module which is used for bug charting requires some
	additional setup for installation. Please see the  Mac OS X
	installation section below for details
      </TD
></TR
><TR
><TD
>&#13;	Release Notes for Bugzilla 2.14 are available at
	<TT
CLASS="filename"
>docs/rel_notes.txt</TT
> in your Bugzilla
	source distribution.
      </TD
></TR
><TR
><TD
>&#13;	  The preferred documentation for Bugzilla is available in
	docs/, with a variety of document types available.  Please
	refer to these documents when  installing, configuring, and
	maintaining your Bugzilla installation.
      </TD
></TR
></TBODY
></TABLE
><P
></P
><DIV
CLASS="warning"
><P
></P
><TABLE
CLASS="warning"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/warning.gif"
HSPACE="5"
ALT="Warning"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	Bugzilla is not a package where you can just plop it in a directory,
	twiddle a few things, and you're off.  Installing Bugzilla assumes you
	know your variant of UNIX or Microsoft Windows well, are familiar with the
	command line, and are comfortable compiling and installing a plethora
	of third-party utilities.  To install Bugzilla on Win32 requires
	fair Perl proficiency, and if you use a webserver other than Apache you
	should be intimately familiar with the security mechanisms and CGI
	environment thereof.
      </P
></TD
></TR
></TABLE
></DIV
><DIV
CLASS="warning"
><P
></P
><TABLE
CLASS="warning"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/warning.gif"
HSPACE="5"
ALT="Warning"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	Bugzilla has not undergone a complete security review. Security holes
	may exist in the code.  Great care should be taken both in the installation
	and usage of this software.  Carefully consider the implications of
	installing other network services with Bugzilla.
      </P
></TD
></TR
></TABLE
></DIV
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="stepbystep"
>3.2. Step-by-step Install</A
></H1
><DIV
CLASS="section"
><H2
CLASS="section"
><A
NAME="AEN509"
>3.2.1. Introduction</A
></H2
><P
>&#13;	Installation of bugzilla is pretty straightforward, particularly if your
	machine already has MySQL and the MySQL-related perl packages installed.
	If those aren't installed yet, then that's the first order of business.  The
	other necessary ingredient is a web server set up to run cgi scripts.
	While using Apache for your webserver is not required, it is recommended.
      </P
><P
>&#13;	Bugzilla has been successfully installed under Solaris, Linux,
	and Win32. The peculiarities of installing on Win32 (Microsoft
	Windows) are not included in this section of the Guide; please
	check out the <A
HREF="#win32"
>Win32 Installation Notes</A
> for further advice
	on getting Bugzilla to work on Microsoft Windows.
      </P
><P
>&#13;	The Bugzilla Guide is contained in the "docs/" folder in your
	Bugzilla distribution.  It is available in plain text
	(docs/txt), HTML (docs/html), or SGML source (docs/sgml).
      </P
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="AEN515"
>3.2.2. Installing the Prerequisites</A
></H2
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>If you want to skip these manual installation steps for
	  the CPAN dependencies listed below, and are running the very
	  most recent version of Perl and MySQL (both the executables
	  and development libraries) on your system, check out
	  Bundle::Bugzilla in <A
HREF="#bundlebugzilla"
>Using Bundle::Bugzilla instead of manually installing Perl modules</A
></P
></TD
></TR
></TABLE
></DIV
><P
>&#13;	The software packages necessary for the proper running of bugzilla are:
	<P
></P
><OL
TYPE="1"
><LI
><P
>&#13;	      MySQL database server and the mysql client (3.22.5 or greater)
	    </P
></LI
><LI
><P
>&#13;	      Perl (5.004 or greater, 5.6.1 is recommended if you wish
	      to use Bundle::Bugzilla)
	    </P
></LI
><LI
><P
>&#13;	      DBI Perl module
	    </P
></LI
><LI
><P
>&#13;	      Data::Dumper Perl module
	    </P
></LI
><LI
><P
>&#13;	      Bundle::Mysql Perl module collection
	    </P
></LI
><LI
><P
>&#13;	      TimeDate Perl module collection
	    </P
></LI
><LI
><P
>&#13;	      GD perl module (1.8.3) (optional, for bug charting)
	    </P
></LI
><LI
><P
>&#13;	      Chart::Base Perl module (0.99c) (optional, for bug charting)
	    </P
></LI
><LI
><P
>&#13;	      DB_File Perl module (optional, for bug charting)
	    </P
></LI
><LI
><P
>&#13;	      The web server of your choice.  Apache is recommended.
	    </P
></LI
><LI
><P
>&#13;	      MIME::Parser Perl module (optional, for contrib/bug_email.pl interface)
	    </P
></LI
></OL
>

	<DIV
CLASS="warning"
><P
></P
><TABLE
CLASS="warning"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/warning.gif"
HSPACE="5"
ALT="Warning"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	    It is a good idea, while installing Bugzilla, to ensure it
	    is not <EM
>accessible</EM
> by other machines
	    on the Internet. Your machine may be vulnerable to attacks
	    while you are installing. In other words, ensure there is
	    some kind of firewall between you and the rest of the
	    Internet.  Many installation steps require an active
	    Internet connection to complete, but you must take care to
	    ensure that at no point is your machine vulnerable to an
	    attack.
	  </P
></TD
></TR
></TABLE
></DIV
>
	<DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>Linux-Mandrake 8.0, the author's test system, includes
	    every required and optional library for Bugzilla.  The
	    easiest way to install them is by using the
	    <TT
CLASS="filename"
>urpmi</TT
> utility.  If you follow these
	    commands, you should have everything you need for
	    Bugzilla, and <TT
CLASS="filename"
>checksetup.pl</TT
> should
	    not complain about any missing libraries.  You may already
	    have some of these installed.</P
><P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
><TT
CLASS="prompt"
>bash#</TT
><B
CLASS="command"
> urpmi
		perl-mysql</B
></TD
></TR
><TR
><TD
><TT
CLASS="prompt"
>bash#</TT
><B
CLASS="command"
> urpmi
		perl-chart</B
></TD
></TR
><TR
><TD
><TT
CLASS="prompt"
>bash#</TT
><B
CLASS="command"
> urpmi
		perl-gd</B
></TD
></TR
><TR
><TD
><TT
CLASS="prompt"
>bash#</TT
><B
CLASS="command"
> urpmi
		perl-MailTools</B
> (for Bugzilla email
	      integration)</TD
></TR
><TR
><TD
><TT
CLASS="prompt"
>bash#</TT
><B
CLASS="command"
> urpmi
		apache-modules</B
></TD
></TR
></TBODY
></TABLE
><P
></P
></TD
></TR
></TABLE
></DIV
>
	
      </P
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="install-mysql"
>3.2.3. Installing MySQL Database</A
></H2
><P
>&#13;	Visit MySQL homepage at <A
HREF="http://www.mysql.com"
TARGET="_top"
>www.mysql.com</A
> and grab the latest stable release of the server.  Many of the binary versions of MySQL store their data files in <TT
CLASS="filename"
>/var</TT
> which is often part of a smaller root partition. If you decide to build from sources you can easily set the dataDir as an option to <TT
CLASS="filename"
>configure</TT
>.
      </P
><P
>&#13;	If you install from source or non-package (RPM, deb, etc.)
	binaries you need to add
	<I
CLASS="firstterm"
>mysqld</I
> to your
	init scripts so the server daemon will come back up whenever
	your machine reboots. Further discussion of UNIX init
	sequences are beyond the scope of this guide.
	<DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>You should have your init script start
	    <I
CLASS="glossterm"
>mysqld</I
> with the ability to accept
	    large packets. By default, <TT
CLASS="filename"
>mysqld</TT
>
	    only accepts packets up to 64K long. This limits the size
	    of attachments you may put on bugs. If you add <TT
CLASS="option"
>-O
	    max_allowed_packet=1M</TT
> to the command that starts
	    <TT
CLASS="filename"
>mysqld</TT
> (or
	    <TT
CLASS="filename"
>safe_mysqld</TT
>), then you will be able
	    to have attachments up to about 1 megabyte.</P
></TD
></TR
></TABLE
></DIV
>

      </P
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	  If you plan on running Bugzilla and MySQL on the same
	  machine, consider using the <TT
CLASS="option"
>--skip-networking</TT
>
	  option in the init script. This enhances security by
	  preventing network access to MySQL.
	</P
></TD
></TR
></TABLE
></DIV
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="install-perl"
>3.2.4. Perl (5.004 or greater)</A
></H2
><P
>&#13;	Any machine that doesn't have perl on it is a sad machine
	indeed.  Perl for *nix systems can be gotten in source form
	from http://www.perl.com.  Although Bugzilla runs with most
	post-5.004 versions of Perl, it's a good idea to be up to the
	very latest version if you can when running Bugzilla.  As of
	this writing, that is perl version 5.6.1.
      </P
><P
>&#13;	Perl is now a far cry from the the single compiler/interpreter
	binary it once was.  It includes a great many required modules
	and quite a few other support files.  If you're not up to or
	not inclined to build perl from source, you'll want to install
	it on your machine using some sort of packaging system (be it
	RPM, deb, or what have you) to ensure a sane install. In the
	subsequent sections you'll be installing quite a few perl
	modules; this can be quite ornery if your perl installation
	isn't up to snuff.
      </P
><DIV
CLASS="warning"
><P
></P
><TABLE
CLASS="warning"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/warning.gif"
HSPACE="5"
ALT="Warning"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>Many people complain that Perl modules will not install
	  for them.  Most times, the error messages complain that they
	  are missing a file in <SPAN
CLASS="QUOTE"
>"@INC"</SPAN
>.  Virtually every
	  time, this is due to permissions being set too restrictively
	  for you to compile Perl modules or not having the necessary
	  Perl development libraries installed on your system..
	  Consult your local UNIX systems administrator for help
	  solving these permissions issues; if you
	  <EM
>are</EM
> the local UNIX sysadmin, please
	  consult the newsgroup/mailing list for further assistance or
	  hire someone to help you out.
	</P
></TD
></TR
></TABLE
></DIV
><DIV
CLASS="tip"
><A
NAME="bundlebugzilla"
></A
><P
></P
><TABLE
CLASS="tip"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	  You can skip the following Perl module installation steps by
	  installing <SPAN
CLASS="productname"
>Bundle::Bugzilla</SPAN
> from
	  <A
HREF="#gloss-cpan"
><I
CLASS="glossterm"
>CPAN</I
></A
>, which
	  includes them. All Perl module installation steps require
	  you have an active Internet connection.  If you wish to use
	  Bundle::Bugzilla, however, you must be using the latest
	  version of Perl (at this writing, version 5.6.1)
	</P
><P
>&#13;	  <TT
CLASS="computeroutput"
> <TT
CLASS="prompt"
>bash#</TT
> <B
CLASS="command"
>perl -MCPAN
	      -e 'install "Bundle::Bugzilla"'</B
>
	  </TT
>
	</P
><P
>&#13;	  Bundle::Bugzilla doesn't include GD, Chart::Base, or
	  MIME::Parser, which are not essential to a basic Bugzilla
	  install.  If installing this bundle fails, you should
	  install each module individually to isolate the problem.
	</P
></TD
></TR
></TABLE
></DIV
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="AEN602"
>3.2.5. DBI Perl Module</A
></H2
><P
>&#13;	The DBI module is a generic Perl module used by other database related
	Perl modules.  For our purposes it's required by the MySQL-related
	modules.  As long as your Perl installation was done correctly the
	DBI module should be a breeze.  It's a mixed Perl/C module, but Perl's
	MakeMaker system simplifies the C compilation greatly.
      </P
><P
>&#13;	Like almost all Perl modules DBI can be found on the Comprehensive Perl
	Archive Network (CPAN) at http://www.cpan.org.  The CPAN servers have a
	real tendency to bog down, so please use mirrors.  The current location
	at the time of this writing can be found in <A
HREF="#downloadlinks"
>Appendix B</A
>.
      </P
><P
>&#13;	Quality, general Perl module installation instructions can be found on
	the CPAN website, but the easy thing to do is to just use the CPAN shell
	which does all the hard work for you.
      </P
><P
>&#13;	To use the CPAN shell to install DBI:
	<DIV
CLASS="informalexample"
><A
NAME="AEN609"
></A
><P
></P
><P
>&#13;	    <TT
CLASS="computeroutput"
>&#13;	      <TT
CLASS="prompt"
>bash#</TT
>
	      <B
CLASS="command"
>perl -MCPAN -e 'install "DBI"'</B
>
	    </TT
>
	    <DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>Replace "DBI" with the name of whichever module you wish
		to install, such as Data::Dumper, TimeDate, GD, etc.</P
></TD
></TR
></TABLE
></DIV
>
	  </P
><P
></P
></DIV
>
	To do it the hard way:
	<DIV
CLASS="informalexample"
><A
NAME="AEN616"
></A
><P
></P
><P
>&#13;	    Untar the module tarball -- it should create its own directory
	  </P
><P
>&#13;	    CD to the directory just created, and enter the following commands:
	    <P
></P
><OL
TYPE="1"
><LI
><P
>&#13;		  <TT
CLASS="computeroutput"
>&#13;		    <TT
CLASS="prompt"
>bash#</TT
>
		    <B
CLASS="command"
>perl Makefile.PL</B
>
		  </TT
>
		</P
></LI
><LI
><P
>&#13;		  <TT
CLASS="computeroutput"
>&#13;		    <TT
CLASS="prompt"
>bash#</TT
>
		    <B
CLASS="command"
>make</B
>
		  </TT
>
		</P
></LI
><LI
><P
>&#13;		  <TT
CLASS="computeroutput"
>&#13;		    <TT
CLASS="prompt"
>bash#</TT
>
		    <B
CLASS="command"
>make test</B
>
		  </TT
>
		</P
></LI
><LI
><P
>&#13;		  <TT
CLASS="computeroutput"
>&#13;		    <TT
CLASS="prompt"
>bash#</TT
>
		    <B
CLASS="command"
>make install</B
>
		  </TT
>
		</P
></LI
></OL
>
	    If everything went ok that should be all it takes.  For the vast
	    majority of perl modules this is all that's required.
	  </P
><P
></P
></DIV
>
      </P
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="AEN640"
>3.2.6. Data::Dumper Perl Module</A
></H2
><P
>&#13;	The Data::Dumper module provides data structure persistence for Perl
	(similar to Java's serialization).  It comes with later sub-releases of
	Perl 5.004, but a re-installation just to be sure it's available won't
	hurt anything.
      </P
><P
>&#13;	Data::Dumper is used by the MySQL-related Perl modules.  It
	can be found on CPAN (see <A
HREF="#downloadlinks"
>Appendix B</A
>) and
	can be
	installed by following the same four step make sequence used
	for the DBI module.
      </P
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="AEN645"
>3.2.7. MySQL related Perl Module Collection</A
></H2
><P
>&#13;	The Perl/MySQL interface requires a few mutually-dependent perl
	modules.  These modules are grouped together into the the
	Msql-Mysql-modules package.  This package can be found at CPAN.
	After the archive file has been downloaded it should
	be untarred.
      </P
><P
>&#13;	The MySQL modules are all built using one make file which is generated
	by running:
	<TT
CLASS="prompt"
>bash#</TT
>
	<B
CLASS="command"
>perl Makefile.pl</B
>
      </P
><P
>&#13;	The MakeMaker process will ask you a few questions about the desired
	compilation target and your MySQL installation.  For many of the questions
	the provided default will be adequate.
      </P
><P
>&#13;	When asked if your desired target is the MySQL or mSQL packages,
	select the MySQL related ones.  Later you will be asked if you wish
	to provide backwards compatibility with the older MySQL packages; you
	  should answer YES to this question. The default is NO.
	</P
><P
>&#13;	  A host of 'localhost' should be fine and a testing user of 'test' and
	  a null password should find itself with sufficient access to run tests
	  on the 'test' database which MySQL created upon installation.  If 'make
	  test' and 'make install' go through without errors you should be ready
	  to go as far as database connectivity is concerned.
	</P
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="AEN654"
>3.2.8. TimeDate Perl Module Collection</A
></H2
><P
>&#13;	  Many of the more common date/time/calendar related Perl
	modules have been grouped into a bundle similar to the MySQL
	modules bundle. This bundle is stored on the CPAN under the
	name TimeDate (see link: <A
HREF="#downloadlinks"
>Appendix B</A
>). The
	component module we're most interested in is the Date::Format
	module, but installing all of them is probably a good idea
	anyway.  The standard Perl module installation instructions
	should work perfectly for this simple package.
	</P
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="AEN658"
>3.2.9. GD Perl Module (1.8.3)</A
></H2
><P
>&#13;	  The GD library was written by Thomas Boutell a long while
	ago to programatically generate images in C.  Since then it's
	become the defacto standard for programatic image
	construction.  The Perl bindings to it found in the GD library
	are used on millions of web pages to generate graphs on the
	fly. That's what bugzilla will be using it for so you must
	install it if you want any of the graphing to work.
	</P
><P
>&#13;	  Actually bugzilla uses the Graph module which relies on GD
	itself.  Isn't that always the way with object-oriented
	programming?  At any rate, you can find the GD library on CPAN
	in <A
HREF="#downloadlinks"
>Appendix B</A
>.  
	</P
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	    The Perl GD library requires some other libraries that may
	  or may not be installed on your system, including
	  <TT
CLASS="classname"
>libpng</TT
> and
	  <TT
CLASS="classname"
>libgd</TT
>.  The full requirements are
	  listed in the Perl GD library README.  Just realize that if
	  compiling GD fails, it's probably because you're missing a
	  required library.
	  </P
></TD
></TR
></TABLE
></DIV
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="AEN667"
>3.2.10. Chart::Base Perl Module (0.99c)</A
></H2
><P
>&#13;	  The Chart module provides bugzilla with on-the-fly charting
	abilities.  It can be installed in the usual fashion after it
	has been fetched from CPAN where it is found as the
	Chart-x.x... tarball, linked in <A
HREF="#downloadlinks"
>Appendix B</A
>. Note that
	as with the GD perl module, only the version listed above, or
	newer, will work. Earlier versions used GIF's, which are no
	longer supported by the latest versions of GD.
	</P
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="AEN671"
>3.2.11. DB_File Perl Module</A
></H2
><P
>&#13;	  DB_File is a module which allows Perl programs to make use
	of the facilities provided by  Berkeley DB version 1.x. This
	module is required by collectstats.pl which is used for  bug
	charting. If you plan to make use of bug charting, you must
	install this module.
	</P
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="AEN674"
>3.2.12. HTTP Server</A
></H2
><P
>&#13;	  You have a freedom of choice here - Apache, Netscape or any
	other server on UNIX would do.  You can easily run the web
	server on a different machine than MySQL, but need to adjust
	the MySQL <SPAN
CLASS="QUOTE"
>"bugs"</SPAN
> user permissions accordingly.
	<DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>I strongly recommend Apache as the web server to use.
	    The Bugzilla Guide installation instructions, in general,
	    assume you are using Apache.  As more users use different
	    webservers and send me information on the peculiarities of
	    installing using their favorite webserver, I will provide
	    notes for them.</P
></TD
></TR
></TABLE
></DIV
>
	</P
><P
>&#13;	  You'll want to make sure that your web server will run any
	file with the .cgi extension as a cgi and not just display it.
	If you're using apache that means uncommenting the following
	line in the srm.conf file:
	<TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;AddHandler cgi-script .cgi
	</PRE
></FONT
></TD
></TR
></TABLE
>
	</P
><P
>&#13;	  With apache you'll also want to make sure that within the
	access.conf file the line:
 <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;Options ExecCGI
</PRE
></FONT
></TD
></TR
></TABLE
>
	is in the stanza that covers the directories into which
	you intend to put the bugzilla .html and .cgi files.
	</P
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	  Users of newer versions of Apache will generally find both
	  of the above lines will be in the httpd.conf file, rather
	  than srm.conf or access.conf.
	</P
></TD
></TR
></TABLE
></DIV
><DIV
CLASS="warning"
><P
></P
><TABLE
CLASS="warning"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/warning.gif"
HSPACE="5"
ALT="Warning"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	    There are important files and directories that should not
	  be a served by the HTTP server. These are most files in the
	  <SPAN
CLASS="QUOTE"
>"data"</SPAN
> and <SPAN
CLASS="QUOTE"
>"shadow"</SPAN
>  directories
	  and the <SPAN
CLASS="QUOTE"
>"localconfig"</SPAN
> file. You should
	  configure your HTTP server to not serve content from these
	  files. Failure to do so will expose critical passwords and
	  other data. Please see <A
HREF="#htaccess"
>.htaccess files and security</A
> for details
	  on how to do this for Apache.  I appreciate notes on how to
	  get this same functionality using other webservers.
	  </P
></TD
></TR
></TABLE
></DIV
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="AEN692"
>3.2.13. Installing the Bugzilla Files</A
></H2
><P
>&#13;	  You should untar the Bugzilla files into a directory that
	you're willing to make writable by the default web server user
	(probably <SPAN
CLASS="QUOTE"
>"nobody"</SPAN
>).  You may decide to put the
	files off of the main web space for your web server or perhaps
	off of <TT
CLASS="filename"
>/usr/local</TT
> with a symbolic link in
	the web space that points to the Bugzilla directory.  At any
	rate, just dump all the files in the same place, and make sure
	you can access the files in that directory through your web
	server.
	</P
><DIV
CLASS="tip"
><P
></P
><TABLE
CLASS="tip"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	    If you symlink the bugzilla directory into your Apache's
	  HTML heirarchy, you may receive
	  <SPAN
CLASS="errorname"
>Forbidden</SPAN
> errors unless you add the
	  <SPAN
CLASS="QUOTE"
>"FollowSymLinks"</SPAN
> directive to the
	  &#60;Directory&#62; entry for the HTML root.
	  </P
></TD
></TR
></TABLE
></DIV
><P
>&#13;	  Once all the files are in a web accessible directory, make
	that directory writable by your webserver's user.  This is a
	temporary step until you run the post-install
	<TT
CLASS="filename"
>checksetup.pl</TT
> script, which locks down your
	installation.
      </P
><P
>&#13;	Lastly, you'll need to set up a symbolic link to
	<TT
CLASS="filename"
>/usr/bonsaitools/bin/perl</TT
> for the correct
	location of your perl executable (probably
	<TT
CLASS="filename"
>/usr/bin/perl</TT
>). Otherwise you must hack
	all the .cgi files to change where they look for perl, or use
	<A
HREF="#setperl"
>The setperl.csh Utility</A
>, found in
	<A
HREF="#patches"
>Useful Patches and Utilities for Bugzilla</A
>.  I suggest using the symlink
	approach for future release compatability.
	<DIV
CLASS="example"
><A
NAME="AEN708"
></A
><P
><B
>Example 3-1. Setting up bonsaitools symlink</B
></P
><P
>&#13;	      Here's how you set up the Perl symlink on Linux to make
	    Bugzilla work. Your mileage may vary.  For some UNIX
	    operating systems, you probably need to subsitute
	    <SPAN
CLASS="QUOTE"
>"/usr/local/bin/perl"</SPAN
> for
	    <SPAN
CLASS="QUOTE"
>"/usr/bin/perl"</SPAN
>  below; if on certain other
	    UNIX systems, Perl may live in weird places like
	    <SPAN
CLASS="QUOTE"
>"/opt/perl"</SPAN
>.  As root, run these commands:
	    <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;bash# mkdir /usr/bonsaitools  
bash# mkdir /usr/bonsaitools/bin 
bash# ln -s /usr/bin/perl /usr/bonsaitools/bin/perl
	    </PRE
></FONT
></TD
></TR
></TABLE
>
	  </P
><P
>&#13;	    Alternately, you can simply run this perl one-liner to
	    change your path to perl in all the files in your Bugzilla
	    installation:
	    <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;perl -pi -e 's@#!/usr/bonsaitools/bin/perl@#!/usr/bin/perl@' *cgi *pl Bug.pm
	    </PRE
></FONT
></TD
></TR
></TABLE
>
	    Change the second path to perl to match your installation.
	  </P
></DIV
>
	<DIV
CLASS="tip"
><P
></P
><TABLE
CLASS="tip"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	    If you don't have root access to set this symlink up,
	    check out the
	    <A
HREF="#setperl"
>The setperl.csh Utility</A
>, listed in <A
HREF="#patches"
>Useful Patches and Utilities for Bugzilla</A
>. It will change the path to perl in all your Bugzilla files for you.
	  </P
></TD
></TR
></TABLE
></DIV
>
	</P
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="AEN721"
>3.2.14. Setting Up the MySQL Database</A
></H2
><P
>&#13;	  After you've gotten all the software installed and working you're ready
	  to start preparing the database for its life as a the back end to a high
	  quality bug tracker.
	</P
><P
>&#13;	  First, you'll want to fix MySQL permissions to allow access
	from Bugzilla.  For the purpose of this Installation section,
	the Bugzilla username will be <SPAN
CLASS="QUOTE"
>"bugs"</SPAN
>, and will
	have minimal permissions.
	
	<DIV
CLASS="warning"
><P
></P
><TABLE
CLASS="warning"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/warning.gif"
HSPACE="5"
ALT="Warning"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	    Bugzilla has not undergone a thorough security audit. It
	    may be possible for a system cracker to somehow trick
	    Bugzilla into executing a command such as <B
CLASS="command"
>DROP
	      DATABASE mysql</B
>.
	  </P
><P
>That would be bad.</P
></TD
></TR
></TABLE
></DIV
>
      </P
><P
>&#13;	Give the MySQL root user a password.  MySQL passwords are
	limited to 16 characters.
	<P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>&#13;	    <TT
CLASS="computeroutput"
> <TT
CLASS="prompt"
>bash#</TT
> <B
CLASS="command"
>mysql
		-u root mysql</B
> </TT
>
	  </TD
></TR
><TR
><TD
>&#13;	    <TT
CLASS="computeroutput"
> <TT
CLASS="prompt"
>mysql&#62;</TT
> <B
CLASS="command"
>&#13;		UPDATE user SET Password=PASSWORD ('new_password')
		WHERE user='root'; </B
> </TT
>
	  </TD
></TR
><TR
><TD
>&#13;	    <TT
CLASS="computeroutput"
> <TT
CLASS="prompt"
>mysql&#62;</TT
> <B
CLASS="command"
>FLUSH
		PRIVILEGES;</B
> </TT
>
	  </TD
></TR
></TBODY
></TABLE
><P
></P
> From this point on, if you need to access
	MySQL as the MySQL root user, you will need to use
	<B
CLASS="command"
>mysql -u root -p</B
> and enter your
	new_password.  Remember that MySQL user names have nothing to
	do with Unix user names (login names).	  
      </P
><P
>&#13;	Next, we create the <SPAN
CLASS="QUOTE"
>"bugs"</SPAN
> user, and grant
	sufficient permissions for checksetup.pl, which we'll use
	later, to work its magic.  This also restricts the
	<SPAN
CLASS="QUOTE"
>"bugs"</SPAN
> user to operations within a database
	called <SPAN
CLASS="QUOTE"
>"bugs"</SPAN
>, and only allows the account to
	connect from <SPAN
CLASS="QUOTE"
>"localhost"</SPAN
>.  Modify it to reflect
	your setup if you will be connecting from another machine or
	as a different user.
      </P
><P
>&#13;	Remember to set bugs_password to some unique password.
	<P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>&#13;	    <TT
CLASS="computeroutput"
>&#13;	      <TT
CLASS="prompt"
>mysql&#62;</TT
>
	      <B
CLASS="command"
>GRANT SELECT,INSERT,UPDATE,DELETE,INDEX,
		ALTER,CREATE,DROP,REFERENCES 
		ON bugs.* TO bugs@localhost
		IDENTIFIED BY 'bugs_password';</B
>
	    </TT
>
	  </TD
></TR
><TR
><TD
>&#13;	    <TT
CLASS="computeroutput"
>&#13;	      <TT
CLASS="prompt"
>&#13;		mysql&#62;
	      </TT
>
	      <B
CLASS="command"
>&#13;		FLUSH PRIVILEGES;
	      </B
>
	    </TT
>
	  </TD
></TR
></TBODY
></TABLE
><P
></P
>
      </P
><P
>&#13;	Next, run the magic checksetup.pl script.  (Many thanks to
	Holger Schurig &#60;holgerschurig@nikocity.de&#62; for writing
	this script!) It will make sure Bugzilla files and directories
	have reasonable permissions, set up the
	<TT
CLASS="filename"
>data</TT
> directory, and create all the MySQL
	tables.
	<P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>&#13;	    <TT
CLASS="computeroutput"
> <TT
CLASS="prompt"
>bash#</TT
>
	      <B
CLASS="command"
>./checksetup.pl</B
> </TT
>
	  </TD
></TR
></TBODY
></TABLE
><P
></P
> The first time you run it, it will create a
	file called <TT
CLASS="filename"
>localconfig</TT
>.
      </P
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="AEN768"
>3.2.15. Tweaking <TT
CLASS="filename"
>localconfig</TT
></A
></H2
><P
>&#13;	This file contains a variety of settings you may need to tweak including
	how Bugzilla should connect to the MySQL database.
      </P
><P
>&#13;	The connection settings include:
	<P
></P
><OL
TYPE="1"
><LI
><P
>&#13;	      server's host: just use <SPAN
CLASS="QUOTE"
>"localhost"</SPAN
> if the
	      MySQL server is local
	    </P
></LI
><LI
><P
>&#13;	      database name: <SPAN
CLASS="QUOTE"
>"bugs"</SPAN
> if you're following
	      these directions
	    </P
></LI
><LI
><P
>&#13;	      MySQL username: <SPAN
CLASS="QUOTE"
>"bugs"</SPAN
> if you're following
	      these directions
	    </P
></LI
><LI
><P
>&#13;	      Password for the <SPAN
CLASS="QUOTE"
>"bugs"</SPAN
> MySQL account above
	    </P
></LI
></OL
>
      </P
><P
>&#13;	You should also install .htaccess files that the Apache
	webserver will use  to restrict access to Bugzilla data files.
	See <A
HREF="#htaccess"
>.htaccess files and security</A
>.
      </P
><P
>&#13;	Once you are happy with the settings, re-run
	<TT
CLASS="filename"
>checksetup.pl</TT
>. On this second run, it will
	  create the database and an administrator account for which
	  you will be prompted to provide information.
      </P
><P
>&#13;	When logged into an administrator account once Bugzilla is
	running, if you go to the query page (off of the Bugzilla main
	menu), you'll find an <SPAN
CLASS="QUOTE"
>"edit parameters"</SPAN
> option
	that is filled with editable treats.
      </P
><P
>&#13;	Should everything work, you will have a nearly empty Bugzilla
	database and a newly-created <TT
CLASS="filename"
>localconfig</TT
>
	file in your Bugzilla root directory.
      </P
><P
>&#13;	<DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	    The second time you run checksetup.pl, you should become
	    the user your web server runs as, and that you ensure that
	    you set the <SPAN
CLASS="QUOTE"
>"webservergroup"</SPAN
> parameter in localconfig to
	    match the web  server's group name, if any.  I believe,
	    for the next release of Bugzilla, this will be fixed so
	    that Bugzilla supports a <SPAN
CLASS="QUOTE"
>"webserveruser"</SPAN
> parameter in
	    localconfig as well.
	    <DIV
CLASS="example"
><A
NAME="AEN799"
></A
><P
><B
>Example 3-2. Running checksetup.pl as the web user</B
></P
><P
>&#13;		  Assuming your web server runs as user "apache", and
		Bugzilla is installed in "/usr/local/bugzilla", here's
		one way to run checksetup.pl as the web server user.
		As root, for the <EM
>second run</EM
> of
		checksetup.pl, do this: 
		<TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
> 
bash# chown -R apache:apache /usr/local/bugzilla 
bash# su - apache 
bash# cd /usr/local/bugzilla 
bash# ./checksetup.pl 
		</PRE
></FONT
></TD
></TR
></TABLE
>
	      </P
></DIV
>
	  </P
></TD
></TR
></TABLE
></DIV
>
      </P
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	  The checksetup.pl script is designed so that you can run
	  it at any time without causing harm.  You should run it
	  after any upgrade to Bugzilla.
	</P
></TD
></TR
></TABLE
></DIV
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="AEN806"
>3.2.16. Setting Up Maintainers Manually (Optional)</A
></H2
><P
>&#13;	If you want to add someone else to every group by hand, you
	can do it by typing the appropriate MySQL commands.  Run
	<B
CLASS="command"
> mysql -u root -p bugs</B
> You
	may need different parameters, depending on your security
	settings. Then:
	  <P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>&#13;	      <TT
CLASS="computeroutput"
> <TT
CLASS="prompt"
>mysql&#62;</TT
> <B
CLASS="command"
>update
		profiles set groupset=0x7fffffffffffffff where
		login_name = 'XXX';</B
> </TT
> (yes, that's <EM
>fifteen</EM
><SPAN
CLASS="QUOTE"
>"f"</SPAN
>'s.
	    </TD
></TR
></TBODY
></TABLE
><P
></P
> replacing XXX with the Bugzilla email address.
	</P
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="AEN817"
>3.2.17. The Whining Cron (Optional)</A
></H2
><P
>&#13;	By now you have a fully functional bugzilla, but what good
	are bugs if they're not annoying?  To help make those bugs
	more annoying you can set up bugzilla's automatic whining
	system.  This can be done by adding the following command as a
	daily crontab entry (for help on that see that crontab man
	page):
	<P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>&#13;	    <TT
CLASS="computeroutput"
> <B
CLASS="command"
>cd
		&#60;your-bugzilla-directory&#62; ;
		./whineatnews.pl</B
> </TT
>
	  </TD
></TR
></TBODY
></TABLE
><P
></P
>
      </P
><DIV
CLASS="tip"
><P
></P
><TABLE
CLASS="tip"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	  Depending on your system, crontab may have several manpages.
	  The following command should  lead you to the most useful
	  page for this purpose: 
	  <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13; man 5 crontab
	  </PRE
></FONT
></TD
></TR
></TABLE
>
	</P
></TD
></TR
></TABLE
></DIV
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="AEN827"
>3.2.18. Bug Graphs (Optional)</A
></H2
><P
>&#13;	As long as you installed the GD and Graph::Base Perl modules
	you might as well turn on the nifty bugzilla bug reporting
	graphs.
      </P
><P
>&#13;	Add a cron entry like this to run collectstats daily at 5
	after midnight:
	<P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>&#13;	    <TT
CLASS="computeroutput"
> <TT
CLASS="prompt"
>bash#</TT
> <B
CLASS="command"
>crontab
		-e</B
> </TT
>
	  </TD
></TR
><TR
><TD
>&#13;	    <TT
CLASS="computeroutput"
> 5 0 * * * cd
	      &#60;your-bugzilla-directory&#62; ; ./collectstats.pl
	    </TT
>
	  </TD
></TR
></TBODY
></TABLE
><P
></P
>
      </P
><P
>&#13;	After two days have passed you'll be able to view bug graphs
	from the Bug Reports page. 
      </P
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="AEN839"
>3.2.19. Securing MySQL</A
></H2
><P
>&#13;	If you followed the installation instructions for setting up
	your "bugs" and "root" user in MySQL, much of this should not
	apply to you.  If you are upgrading an existing installation
	of Bugzilla, you should pay close attention to this section.
      </P
><P
>&#13;	Most MySQL installs have "interesting" default security parameters:
	<P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>mysqld defaults to running as root</TD
></TR
><TR
><TD
>it defaults to allowing external network connections</TD
></TR
><TR
><TD
>it has a known port number, and is easy to detect</TD
></TR
><TR
><TD
>it defaults to no passwords whatsoever</TD
></TR
><TR
><TD
>it defaults to allowing "File_Priv"</TD
></TR
></TBODY
></TABLE
><P
></P
>
      </P
><P
>&#13;	This means anyone from anywhere on the internet can not only
	drop the database with one SQL command, and they can write as
	root to the system.
      </P
><P
>&#13;	To see your permissions do:
	<P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>&#13;	    <TT
CLASS="computeroutput"
>&#13;	      <TT
CLASS="prompt"
>bash#</TT
>
	      <B
CLASS="command"
>mysql -u root -p</B
>
	    </TT
>
	  </TD
></TR
><TR
><TD
>&#13;	    <TT
CLASS="computeroutput"
>&#13;	      <TT
CLASS="prompt"
>mysql&#62;</TT
>
	      <B
CLASS="command"
>use mysql;</B
>
	    </TT
>
	  </TD
></TR
><TR
><TD
>&#13;	    <TT
CLASS="computeroutput"
>&#13;	      <TT
CLASS="prompt"
>mysql&#62;</TT
>
	      <B
CLASS="command"
>show tables;</B
>
	    </TT
>
	  </TD
></TR
><TR
><TD
>&#13;	    <TT
CLASS="computeroutput"
>&#13;	      <TT
CLASS="prompt"
>mysql&#62;</TT
>
	      <B
CLASS="command"
>select * from user;</B
>
	    </TT
>
	  </TD
></TR
><TR
><TD
>&#13;	    <TT
CLASS="computeroutput"
>&#13;	      <TT
CLASS="prompt"
>mysql&#62;</TT
>
	      <B
CLASS="command"
>select * from db;</B
>
	    </TT
>
	  </TD
></TR
></TBODY
></TABLE
><P
></P
>
      </P
><P
>&#13;	To fix the gaping holes:
	<P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>DELETE FROM user WHERE User='';</TD
></TR
><TR
><TD
>UPDATE user SET Password=PASSWORD('new_password') WHERE user='root';</TD
></TR
><TR
><TD
> FLUSH PRIVILEGES;</TD
></TR
></TBODY
></TABLE
><P
></P
>
      </P
><P
>&#13;	If you're not running "mit-pthreads" you can use:
	<P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>GRANT USAGE ON *.* TO bugs@localhost;</TD
></TR
><TR
><TD
>GRANT ALL ON bugs.* TO bugs@localhost;</TD
></TR
><TR
><TD
>REVOKE DROP ON bugs.* FROM bugs@localhost;</TD
></TR
><TR
><TD
>FLUSH PRIVILEGES;</TD
></TR
></TBODY
></TABLE
><P
></P
>
      </P
><P
>&#13;	With "mit-pthreads" you'll need to modify the "globals.pl" Mysql-&#62;Connect
	line to specify a specific host name instead of "localhost", and accept
	external connections:
	<P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>GRANT USAGE ON *.* TO bugs@bounce.hop.com;</TD
></TR
><TR
><TD
>GRANT ALL ON bugs.* TO bugs@bounce.hop.com;</TD
></TR
><TR
><TD
>REVOKE DROP ON bugs.* FROM bugs@bounce.hop.com;</TD
></TR
><TR
><TD
>FLUSH PRIVILEGES;</TD
></TR
></TBODY
></TABLE
><P
></P
>
      </P
><P
>&#13;	Use .htaccess files with the Apache webserver to secure your
	bugzilla install. See <A
HREF="#htaccess"
>.htaccess files and security</A
>
      </P
><P
>&#13;	Consider also:
	<P
></P
><OL
TYPE="1"
><LI
><P
>&#13;	      Turning off external networking with "--skip-networking",
	      unless you have "mit-pthreads", in which case you can't.
	      Without networking, MySQL connects with a Unix domain socket.
	    </P
></LI
><LI
><P
>&#13;	      using the --user= option to mysqld to run it as an unprivileged
	      user.
	    </P
></LI
><LI
><P
>&#13;	      starting MySQL in a chroot jail
	    </P
></LI
><LI
><P
>&#13;	      running the httpd in a "chrooted" jail
	    </P
></LI
><LI
><P
>&#13;	      making sure the MySQL passwords are different from the OS
	      passwords (MySQL "root" has nothing to do with system "root").
	    </P
></LI
><LI
><P
>&#13;	      running MySQL on a separate untrusted machine
	    </P
></LI
><LI
><P
>&#13;	      making backups ;-)
	    </P
></LI
></OL
>
      </P
></DIV
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="osx"
>3.3. Mac OS X Installation Notes</A
></H1
><P
>&#13;      There are a lot of common libraries and utilities out there
      that Apple did not include with Mac OS X, but which run
      perfectly well on it.  The GD library, which Bugzilla needs to
      do bug graphs, is one of these.
    </P
><P
>&#13;      The easiest way to get a lot of these is with a program called
      Fink, which is similar in nature to the CPAN installer, but
      installs common GNU utilities.  Fink is available from
      &#60;http://sourceforge.net/projects/fink/&#62;.
    </P
><P
>&#13;      Follow the instructions for setting up Fink.  Once it's
      installed, you'll want to run the following as root:
      <B
CLASS="command"
>fink install gd</B
>
    </P
><P
>&#13;      It will prompt you for a number of dependencies, type 'y' and
      hit enter to install all of the dependencies.  Then watch it
      work.
    </P
><P
>&#13;      To prevent creating conflicts with the software that Apple
      installs by default, Fink creates its own directory tree at
      /sw where it installs most of the software that it installs.
      This means your libraries and headers for libgd will be at
      /sw/lib and /sw/include instead of /usr/lib and
      /usr/local/include.  Because of these changed locations for
      the libraries, the Perl GD module will not install directly
      via CPAN (it looks for the specific paths instead of getting
      them from your environment).  But there's a way around that
      :-)
    </P
><P
>&#13;      Instead of typing <SPAN
CLASS="QUOTE"
>"install GD"</SPAN
> at the
      <TT
CLASS="prompt"
>cpan&#62;</TT
> prompt, type <B
CLASS="command"
>look
	GD</B
>.  This should go through the motions of
      downloading the latest version of the GD module, then it will
      open a shell and drop you into the build directory. Apply the
      following patch to the Makefile.PL file (save the patch into a
      file  and use the command <B
CLASS="command"
>patch &#60;
	patchfile</B
>:
    </P
><P
>&#13;      <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;
	
--- GD-1.33/Makefile.PL Fri Aug  4 16:59:22 2000
+++ GD-1.33-darwin/Makefile.PL  Tue Jun 26 01:29:32 2001
@@ -3,8 +3,8 @@
 warn "NOTICE: This module requires libgd 1.8.3 or higher (shared library version 4.X).\n";
 
 # =====&#62; PATHS: CHECK AND ADJUST &#60;=====
-my @INC     = qw(-I/usr/local/include -I/usr/local/include/gd); 
-my @LIBPATH = qw(-L/usr/lib/X11 -L/usr/X11R6/lib -L/usr/X11/lib -L/usr/local/lib );
+my @INC     = qw(-I/sw/include -I/sw/include/gd -I/usr/local/include -I/usr/local/include/gd);
+my @LIBPATH = qw(-L/usr/lib/X11 -L/usr/X11R6/lib -L/usr/X11/lib -L/sw/lib -L/usr/local/lib);
 my @LIBS    = qw(-lgd -lpng -lz);
 
 # FEATURE FLAGS
@@ -23,7 +23,7 @@
 
 push @LIBS,'-lttf' if $TTF;
 push @LIBS,'-ljpeg' if $JPEG;
-push @LIBS, '-lm' unless $^O eq 'MSWin32';
+push @LIBS, '-lm' unless ($^O =~ /^MSWin32|darwin$/);
 
 # FreeBSD 3.3 with libgd built from ports croaks if -lXpm is specified 
 if ($^O ne 'freebsd' &#38;&#38; $^O ne 'MSWin32') {

 
      </PRE
></FONT
></TD
></TR
></TABLE
>
    </P
><P
>&#13;      Then, run these commands to finish the installation of the perl module:
      <P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
><B
CLASS="command"
>perl Makefile.PL</B
></TD
></TR
><TR
><TD
><B
CLASS="command"
>make</B
></TD
></TR
><TR
><TD
><B
CLASS="command"
>make test</B
></TD
></TR
><TR
><TD
><B
CLASS="command"
>make install</B
></TD
></TR
><TR
><TD
>And don't forget to run <B
CLASS="command"
>exit</B
> to get back to cpan.</TD
></TR
></TBODY
></TABLE
><P
></P
>
    </P
><P
>&#13;      Happy Hacking!
    </P
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="bsdinstall"
>3.4. BSD Installation Notes</A
></H1
><P
>&#13;      For instructions on how to set up Bugzilla on FreeBSD, NetBSD, OpenBSD, BSDi, etc. please
      consult <A
HREF="#osx"
>Section 3.3</A
>.
    </P
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="geninstall"
>3.5. Installation General Notes</A
></H1
><DIV
CLASS="section"
><H2
CLASS="section"
><A
NAME="AEN941"
>3.5.1. Modifying Your Running System</A
></H2
><P
>&#13;	Bugzilla optimizes database lookups by storing all relatively static
	information in the versioncache file, located in the data/ subdirectory
	under your installation directory.
      </P
><P
>&#13;	If you make a change to the structural data in your database
	(the versions table for example), or to the
	<SPAN
CLASS="QUOTE"
>"constants"</SPAN
> encoded in defparams.pl, you will
	need to remove the cached content from the data directory
	(by doing a <SPAN
CLASS="QUOTE"
>"rm data/versioncache"</SPAN
>), or your
	changes won't show up.
      </P
><P
>&#13;	That file gets automatically regenerated whenever it's more than an
	hour old, so Bugzilla will eventually notice your changes by itself, but
	generally you want it to notice right away, so that you can test things.
      </P
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="AEN948"
>3.5.2. Upgrading From Previous Versions</A
></H2
><P
>&#13;	The developers of Bugzilla are constantly adding new tables, columns and
	fields.  You'll get SQL errors if you just update the code.  The strategy
	to update is to simply always run the checksetup.pl script whenever
	you upgrade your installation of Bugzilla.  If you want to see what has
	changed, you can read the comments in that file, starting from the end.
      </P
><P
>&#13;	If you are running Bugzilla version 2.8 or lower, and wish to upgrade to
	the latest version, please consult the file, "UPGRADING-pre-2.8" in the
	Bugzilla root directory after untarring the archive.
      </P
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="htaccess"
>3.5.3. <TT
CLASS="filename"
>.htaccess</TT
> files and security</A
></H2
><P
>&#13;	To enhance the security of your Bugzilla installation,
	Bugzilla  will generate
	<I
CLASS="glossterm"
><TT
CLASS="filename"
>.htaccess</TT
></I
> files
	which the Apache webserver can use to restrict  access to
	the bugzilla data files. The checksetup script  will
	generate the <TT
CLASS="filename"
>.htaccess</TT
> files.
	
	<DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	    If you are using an alternate provider of
	    <SPAN
CLASS="productname"
>webdot</SPAN
> services for graphing
	    (as described when viewing
	    <TT
CLASS="filename"
>editparams.cgi</TT
> in your web
	    browser), you will need to change  the ip address in
	    <TT
CLASS="filename"
>data/webdot/.htaccess</TT
> to the ip
	    address of the webdot server that  you are using. 
	  </P
></TD
></TR
></TABLE
></DIV
>
	
      </P
><P
>&#13;	The default .htaccess file may not provide adequate access
	restrictions, depending on your web server configuration.
	Be sure to check the &#60;Directory&#62; entries for your
	Bugzilla directory so that the <TT
CLASS="filename"
>.htaccess</TT
>
	file is allowed to override web server defaults.  For instance,
	let's assume your installation of Bugzilla is installed to 
	<TT
CLASS="filename"
>/usr/local/bugzilla</TT
>.  You should have
	this &#60;Directory&#62; entry in your <TT
CLASS="filename"
>httpd.conf</TT
>
	file:
      </P
><P
>&#13;	<TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;
&#60;Directory /usr/local/bugzilla/&#62;
  Options +FollowSymLinks +Indexes +Includes +ExecCGI
  AllowOverride All
&#60;/Directory&#62;

	</PRE
></FONT
></TD
></TR
></TABLE
>
      </P
><P
>&#13;	The important part above is <SPAN
CLASS="QUOTE"
>"AllowOverride All"</SPAN
>.
	Without that, the <TT
CLASS="filename"
>.htaccess</TT
> file created by 
	<TT
CLASS="filename"
>checksetup.pl</TT
> will not have sufficient
	permissions to protect your Bugzilla installation.
      </P
><P
>&#13;	If you are using Internet Information Server or other web
	server which does not observe <TT
CLASS="filename"
>.htaccess</TT
>
	conventions, you can disable their creation by editing
	<TT
CLASS="filename"
>localconfig</TT
> and setting the
	<TT
CLASS="varname"
>$create_htaccess</TT
> variable to
	<TT
CLASS="parameter"
><I
>0</I
></TT
>.
      </P
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="mod-throttle"
>3.5.4. <TT
CLASS="filename"
>mod_throttle</TT
> and Security</A
></H2
><P
>&#13;	It is possible for a user, by mistake or on purpose, to access
	the database many times in a row which can result in very slow
	access speeds for other users.  If your Bugzilla installation
	is experiencing this problem , you may install  the Apache
	module <TT
CLASS="filename"
>mod_throttle</TT
> which can limit
	connections by ip-address. You may download this module at
	<A
HREF="http://www.snert.com/Software/Throttle/"
TARGET="_top"
>http://www.snert.com/Software/Throttle/</A
>. Follow the instructions to install into your Apache install.  <EM
>This module only functions with the Apache web server!</EM
>. You may use the <B
CLASS="command"
>ThrottleClientIP</B
> command provided by this module  to accomplish this goal. See the <A
HREF="http://www.snert.com/Software/Throttle/"
TARGET="_top"
>Module Instructions</A
> for more  information. </P
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="content-type"
>3.5.5. Preventing untrusted Bugzilla content from executing malicious Javascript code</A
></H2
><P
>It is possible for a Bugzilla to execute malicious
	Javascript code.  Due to internationalization concerns, we are
	unable to incorporate the code changes necessary to fulfill
	the CERT advisory requirements mentioned in <A
HREF="http://www.cet.org/tech_tips/malicious_code_mitigation.html/#3"
TARGET="_top"
>http://www.cet.org/tech_tips/malicious_code_mitigation.html/#3</A
>.  Executing the following code snippet from a UNIX command shell will rectify the problem if your Bugzilla installation is intended for an English-speaking audience.  As always, be sure your Bugzilla installation has a good backup before making changes, and I recommend you understand what the script is doing before executing it. </P
><P
><TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;bash# cd $BUGZILLA_HOME; for i in `ls *.cgi`; \
	  do cat $i | sed 's/Content-type\: text\/html/Content-Type: text\/html\; charset=ISO-8859-1/' &#62;$i.tmp; \
	  mv $i.tmp $i; done
	</PRE
></FONT
></TD
></TR
></TABLE
></P
><P
>&#13;	All this one-liner command does is search for all instances of
	<SPAN
CLASS="QUOTE"
>"Content-type: text/html"</SPAN
> and replaces it with
	<SPAN
CLASS="QUOTE"
>"Content-Type: text/html; charset=ISO-8859-1"</SPAN
>.
	This specification prevents possible Javascript attacks on the
	browser, and is suggested for all English-speaking sites.  For
	non-english-speaking Bugzilla sites, I suggest changing
	<SPAN
CLASS="QUOTE"
>"ISO-8859-1"</SPAN
>, above, to <SPAN
CLASS="QUOTE"
>"UTF-8"</SPAN
>.
      </P
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="unixhistory"
>3.5.6. UNIX Installation Instructions History</A
></H2
><P
>&#13;	This document was originally adapted from the Bonsai
	installation instructions by Terry Weissman
	&#60;terry@mozilla.org&#62;.
      </P
><P
>&#13;	The February 25, 1999 re-write of this page was done by Ry4an
	Brase &#60;ry4an@ry4an.org&#62;, with some edits by Terry
	Weissman, Bryce Nesbitt, Martin Pool, &#38; Dan Mosedale (But
	don't send bug reports to them; report them using bugzilla, at <A
HREF="http://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla"
TARGET="_top"
>http://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla</A
> ).
      </P
><P
>&#13;	This document was heavily modified again Wednesday, March 07
	2001 to reflect changes for Bugzilla 2.12 release by Matthew
	P. Barnson.  The securing MySQL section should be changed to
	become standard procedure for Bugzilla installations.
      </P
><P
>&#13;	Finally, the README in its entirety was marked up in SGML and
	included into the Guide on April 24, 2001 by Matt Barnson.
	Since that time, it's undergone extensive modification as
	Bugzilla grew.
      </P
><P
>&#13;	Comments from people using this Guide for the first time are
	particularly welcome.
      </P
></DIV
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="win32"
>3.6. Win32 Installation Notes</A
></H1
><P
>This section covers installation on Microsoft Windows 95,
      98, ME, NT, and 2000.  Bugzilla works fine on Win32 platforms,
      but please remember that the Bugzilla team and the author of the
      Guide neither endorse nor support installation on Microsoft
      Windows.  Bugzilla installs and runs <EM
>best</EM
>
      and <EM
>easiest</EM
> on UNIX-like operating systems,
      and that is the way it will stay for the foreseeable future. The
      Bugzilla team is considering supporting Win32 for the 2.16
      release and later.</P
><P
>The easiest way to install Bugzilla on Intel-archiecture
      machines is to install some variant of GNU/Linux, then follow
      the UNIX installation instructions in this Guide.  If you have
      any influence in the platform choice for running this system,
      please choose GNU/Linux instead of Microsoft Windows.</P
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="wininstall"
>3.6.1. Win32 Installation: Step-by-step</A
></H2
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	  You should be familiar with, and cross-reference, the rest
	  of the  
	  <A
HREF="#installation"
>Bugzilla Installation</A
> section while performing your
	  Win32 installation.
	</P
><P
>  Making Bugzilla work on Microsoft Windows is no
	  picnic.  Support for Win32 has improved dramatically in the
	  last few releases, but, if you choose to proceed, you should
	  be a <EM
>very</EM
> skilled Windows Systems
	  Administrator with strong troubleshooting abilities, a high
	  tolerance for pain, and moderate perl skills. Bugzilla on NT
	  requires hacking source code and implementing some advanced
	  utilities.  What follows is the recommended installation
	  procedure for Win32; additional suggestions are provided in
	  <A
HREF="#faq"
>Appendix A</A
>.
	</P
></TD
></TR
></TABLE
></DIV
><DIV
CLASS="procedure"
><OL
TYPE="1"
><LI
><P
>&#13;	    Install <A
HREF="http://www.apache.org/"
TARGET="_top"
>Apache Web
	      Server</A
> for Windows, and copy the Bugzilla files
	    somewhere Apache can serve them.  Please follow all the
	    instructions referenced in <A
HREF="#installation"
>Bugzilla Installation</A
>
	    regarding your Apache configuration, particularly
	    instructions regarding the <SPAN
CLASS="QUOTE"
>"AddHandler"</SPAN
>
	    parameter and <SPAN
CLASS="QUOTE"
>"ExecCGI"</SPAN
>.
	  </P
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	      You may also use Internet Information Server or Personal
	      Web Server for this purpose.  However, setup is quite
	      different.  If ActivePerl doesn't seem to handle your
	      file associations correctly (for .cgi and .pl files),
	      please consult <A
HREF="#faq"
>Appendix A</A
>.
	    </P
><P
>&#13;	      If you are going to use IIS, if on Windows NT you must
	      be updated to at least Service Pack 4.  Windows 2000
	      ships with a sufficient version of IIS.
	    </P
></TD
></TR
></TABLE
></DIV
></LI
><LI
><P
>&#13;	    Install <A
HREF="http://www.activestate.com/"
TARGET="_top"
>ActivePerl</A
> for Windows.  Check <A
HREF="http://aspn.activestate.com/ASPN/Downloads/ActivePerl/"
TARGET="_top"
>http://aspn.activestate.com/ASPN/Downloads/ActivePerl</A
> for a current compiled binary.
	  </P
><P
>&#13;	    Please also check the following links to fully understand the status
	    of ActivePerl on Win32:
	    <A
HREF="http://language.perl.com/newdocs/pod/perlport.html"
TARGET="_top"
>&#13;	      Perl Porting</A
>, and
	    <A
HREF="http://ftp.univie.ac.at/packages/perl/ports/nt/FAQ/perlwin32faq5.html"
TARGET="_top"
>&#13;	      Perl on Win32 FAQ</A
>
	  </P
></LI
><LI
><P
>&#13;	    Use ppm from your perl\bin directory to install the following packs: DBI,
	    DBD-Mysql, TimeDate, Chart, Date-Calc, Date-Manip, and GD.  You may need
	    to extract them from .zip format using Winzip or other unzip program first.
	    These additional ppm modules can be downloaded from ActiveState.
	  </P
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	      You can find a list of modules at
	      <A
HREF="http://www.activestate.com/PPMPackages/zips/5xx-builds-only"
TARGET="_top"
>&#13;		http://www.activestate.com/PPMPackages/zips/5xx-builds-only/</A
>
	    </P
></TD
></TR
></TABLE
></DIV
><P
>&#13;	    The syntax for ppm is:
	    <TT
CLASS="computeroutput"
>&#13;	      <TT
CLASS="prompt"
>C:&#62; </TT
><B
CLASS="command"
>ppm &#60;modulename&#62;</B
>
	    </TT
>
	  </P
><DIV
CLASS="example"
><A
NAME="AEN1048"
></A
><P
><B
>Example 3-3. Installing ActivePerl ppd Modules on Microsoft Windows</B
></P
><P
><TT
CLASS="prompt"
>C:&#62;</TT
><B
CLASS="command"
>ppm
		<TT
CLASS="option"
>DBD-Mysql</TT
></B
></P
><P
>Watch your capitalization!</P
></DIV
><P
>&#13;	    You can find ActiveState ppm modules at
	    <A
HREF="http://www.activestate.com/PPMPackages/5.6plus/"
TARGET="_top"
>&#13;	      http://www.activestate.com/PPMPackages/5.6plus</A
>
	  </P
></LI
><LI
><P
>&#13;	    Install MySQL for NT.
	    <DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;		You can download MySQL for Windows NT from <A
HREF="http://www.mysql.com/"
TARGET="_top"
>MySQL.com</A
>.  Some find it helpful to use the WinMySqlAdmin utility, included with the download, to set up the database.
	      </P
></TD
></TR
></TABLE
></DIV
>
	  </P
></LI
><LI
><P
>&#13;	    Setup MySQL
	  </P
><OL
CLASS="SUBSTEPS"
TYPE="a"
><LI
><P
>&#13;		<TT
CLASS="computeroutput"
>&#13;		  <TT
CLASS="prompt"
>C:&#62; </TT
>
		  <B
CLASS="command"
>C:\mysql\bin\mysql -u root mysql</B
>
		</TT
>
	      </P
></LI
><LI
><P
>&#13;		<TT
CLASS="computeroutput"
>&#13;		  <TT
CLASS="prompt"
>mysql&#62;</TT
>
		  <B
CLASS="command"
>DELETE FROM user WHERE Host='localhost' AND User='';</B
>
		</TT
>
	      </P
></LI
><LI
><P
>&#13;		<TT
CLASS="computeroutput"
>&#13;		  <TT
CLASS="prompt"
>mysql&#62;</TT
>
		  <B
CLASS="command"
>UPDATE user SET Password=PASSWORD ('new_password')
		    WHERE user='root';</B
>
		</TT
>
	      </P
><P
><SPAN
CLASS="QUOTE"
>"new_password"</SPAN
>, above, indicates
		whatever password you wish to use for your
		<SPAN
CLASS="QUOTE"
>"root"</SPAN
> user.</P
></LI
><LI
><A
NAME="ntbugs-password"
></A
><P
>&#13;		<TT
CLASS="computeroutput"
>&#13;		  <TT
CLASS="prompt"
>mysql&#62;</TT
>
		  <B
CLASS="command"
>GRANT SELECT, INSERT, UPDATE, DELETE,
		    INDEX, ALTER, CREATE, DROP, REFERENCES
		    ON bugs.* to bugs@localhost
		    IDENTIFIED BY 'bugs_password';</B
>
		</TT
>
	      </P
><P
><SPAN
CLASS="QUOTE"
>"bugs_password"</SPAN
>, above, indicates
		whatever password you wish to use for your
		<SPAN
CLASS="QUOTE"
>"bugs"</SPAN
> user.</P
></LI
><LI
><P
>&#13;		<TT
CLASS="computeroutput"
>&#13;		  <TT
CLASS="prompt"
>mysql&#62;</TT
>
		  <B
CLASS="command"
>FLUSH PRIVILEGES;</B
>
		</TT
>
	      </P
></LI
><LI
><P
>&#13;		<TT
CLASS="computeroutput"
>&#13;		  <TT
CLASS="prompt"
>mysql&#62;</TT
>
		  <B
CLASS="command"
>create database bugs;</B
>
		</TT
>
	      </P
></LI
><LI
><P
>&#13;		<TT
CLASS="computeroutput"
>&#13;		  <TT
CLASS="prompt"
>mysql&#62;</TT
>
		  <B
CLASS="command"
>exit;</B
>
		</TT
>
	      </P
></LI
><LI
><P
>&#13;		<TT
CLASS="computeroutput"
>&#13;		  <TT
CLASS="prompt"
>C:&#62;</TT
>
		  <B
CLASS="command"
>C:\mysql\bin\mysqladmin -u root -p reload</B
>
		</TT
>
	      </P
></LI
></OL
></LI
><LI
><P
>&#13;	    Edit <TT
CLASS="filename"
>checksetup.pl</TT
> in your Bugzilla directory.  Change
	    this line:
	  </P
><P
>&#13;	    <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;my $webservergid = getgrnam($my_webservergroup);
	    </PRE
></FONT
></TD
></TR
></TABLE
>
	  </P
><P
>&#13;	    to
	  </P
><P
>&#13;	    <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;my $webservergid = $my_webservergroup;
	    </PRE
></FONT
></TD
></TR
></TABLE
>
or the name of the group you wish to own the files explicitly:
	    <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;my $webservergid = 'Administrators'
	    </PRE
></FONT
></TD
></TR
></TABLE
>
	  </P
></LI
><LI
><P
>&#13;	    Run <TT
CLASS="filename"
>checksetup.pl</TT
> from the Bugzilla directory.
	  </P
></LI
><LI
><P
>Edit <TT
CLASS="filename"
>localconfig</TT
> to suit your
	    requirements.  Set <TT
CLASS="varname"
>$db_pass</TT
> to your
	    <SPAN
CLASS="QUOTE"
>"bugs_password"</SPAN
> from <A
HREF="#ntbugs-password"
>step 5.d</A
>, and <TT
CLASS="varname"
>$webservergroup</TT
> to <SPAN
CLASS="QUOTE"
>"8"</SPAN
>.</P
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>Not sure on the <SPAN
CLASS="QUOTE"
>"8"</SPAN
> for
	      <TT
CLASS="varname"
>$webservergroup</TT
> above.  If it's
	      wrong, please send corrections.</P
></TD
></TR
></TABLE
></DIV
></LI
><LI
><P
>&#13;	    Edit <TT
CLASS="filename"
>defparams.pl</TT
> to suit your
	    requirements.  Particularly, set
	    <TT
CLASS="varname"
>DefParam("maintainer")</TT
> and
	    <TT
CLASS="varname"
>DefParam("urlbase") to match your
	      install.</TT
>
	  </P
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>This is yet another step I'm not sure of, since the
	      maintainer of this documentation does not maintain
	      Bugzilla on NT.  If you can confirm or deny that this
	      step is required, please let me know.</P
></TD
></TR
></TABLE
></DIV
></LI
><LI
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	      There are several alternatives to Sendmail that will work on Win32.
	      The one mentioned here is a <EM
>suggestion</EM
>, not
	      a requirement.  Some other mail packages that can work include
	      <A
HREF="http://www.blat.net/"
TARGET="_top"
>BLAT</A
>,
	      <A
HREF="http://www.geocel.com/windmail/"
TARGET="_top"
>Windmail</A
>,
	      <A
HREF="http://www.dynamicstate.com/"
TARGET="_top"
>Mercury Sendmail</A
>,
	      and the CPAN Net::SMTP Perl module (available in .ppm).
	      Every option requires some hacking of the Perl scripts for Bugzilla
	      to make it work.  The option here simply requires the least.
	    </P
></TD
></TR
></TABLE
></DIV
><DIV
CLASS="procedure"
><OL
TYPE="1"
><LI
><P
>&#13;		Download NTsendmail, available from<A
HREF="http://www.ntsendmail.com/"
TARGET="_top"
> www.ntsendmail.com</A
>. You must have a "real" mail server which allows you to relay off it in your $ENV{"NTsendmail"} (which you should probably place in globals.pl)
	      </P
></LI
><LI
><P
>Put ntsendmail.pm into your .\perl\lib directory.</P
></LI
><LI
><P
>Add to globals.pl:</P
><TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;# these settings configure the NTsendmail process
use NTsendmail;
$ENV{"NTsendmail"}="your.smtpserver.box";
$ENV{"NTsendmail_debug"}=1;
$ENV{"NTsendmail_max_tries"}=5;
	      </PRE
></FONT
></TD
></TR
></TABLE
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;		  Some mention to also edit
		  <TT
CLASS="varname"
>$db_pass</TT
> in
		  <TT
CLASS="filename"
>globals.pl</TT
> to be your
		  <SPAN
CLASS="QUOTE"
>"bugs_password"</SPAN
>.  Although this may get
		  you around some problem authenticating to your
		  database, since globals.pl is not normally
		  restricted by <TT
CLASS="filename"
>.htaccess</TT
>, your
		  database password is exposed to whoever uses your
		  web server.
		</P
></TD
></TR
></TABLE
></DIV
></LI
><LI
><P
>&#13;		Find and comment out all occurences of
		<SPAN
CLASS="QUOTE"
>"<B
CLASS="command"
>open(SENDMAIL</B
>"</SPAN
> in
		your Bugzilla directory.  Then replace them with:
		<TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;# new sendmail functionality
my $mail=new NTsendmail;
my $from="bugzilla\@your.machine.name.tld";
my $to=$login;
my $subject=$urlbase;
$mail-&#62;send($from,$to,$subject,$msg);
		</PRE
></FONT
></TD
></TR
></TABLE
>
	      </P
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;		  Some have found success using the commercial product, 
		  <SPAN
CLASS="productname"
>Windmail</SPAN
>.
		  You could try replacing your sendmail calls with:
		  <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;open SENDMAIL, "|\"C:/General/Web/tools/Windmail 4.0 Beta/windmail\" -t &#62; mail.log";
		  </PRE
></FONT
></TD
></TR
></TABLE
>
		or something to that effect.
		</P
></TD
></TR
></TABLE
></DIV
></LI
></OL
></DIV
></LI
><LI
><P
>&#13;	    Change all references in all files from
	    <TT
CLASS="filename"
>processmail</TT
> to
	    <TT
CLASS="filename"
>processmail.pl</TT
>, and
	    rename <TT
CLASS="filename"
>processmail</TT
> to
	    <TT
CLASS="filename"
>processmail.pl</TT
>.
	  </P
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	      Many think this may be a change we want to make for
	      main-tree Bugzilla.  It's painless for the UNIX folks,
	      and will make the Win32 people happier.
	    </P
></TD
></TR
></TABLE
></DIV
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	      Some people have suggested using the Net::SMTP Perl module instead of NTsendmail or the other options listed here.  You can change processmail.pl to make this work.
	    <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;

my $smtp = Net::SMTP-&#62;new('&#60;Name of your SMTP server&#62;');   #connect to SMTP server
$smtp-&#62;mail('&#60;your name&#62;@&#60;you smpt server&#62;');# use the sender's adress here
$smtp-&#62;to($tolist); # recipient's address
$smtp-&#62;data();  # Start the mail
$smtp-&#62;datasend($msg);
$smtp-&#62;dataend();   # Finish sending the mail
$smtp-&#62;quit;    # Close the SMTP connection
$logstr = "$logstr; mail sent to $tolist $cclist";
}


</PRE
></FONT
></TD
></TR
></TABLE
>
here is a test mail program for Net::SMTP:
<TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;

use Net::SMTP;
 my $smtp = Net::SMTP-&#62;new('&#60;Name of your SMTP server', Timeout =&#62; 30, Debug
=&#62; 1, ); # connect to SMTP server
                 $smtp-&#62;auth;
                $smtp-&#62;mail('you@yourcompany.com');# use the sender's adress
here
                $smtp-&#62;to('someotherAddress@someotherdomain.com'); #
recipient's address
                $smtp-&#62;data();  # Start the mail
                $smtp-&#62;datasend('test');
                $smtp-&#62;dataend();   # Finish sending the mail
                $smtp-&#62;quit;    # Close the SMTP connection
exit;


</PRE
></FONT
></TD
></TR
></TABLE
>
	    </P
></TD
></TR
></TABLE
></DIV
></LI
><LI
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	      This step is optional if you are using IIS or another
	      web server which only decides on an interpreter based
	      upon the file extension (.pl), rather than the
	      <SPAN
CLASS="QUOTE"
>"shebang"</SPAN
> line (#/usr/bonsaitools/bin/perl)
	    </P
></TD
></TR
></TABLE
></DIV
><P
>&#13;	    Modify the path to perl on the first line (#!) of all
	    files to point to your Perl installation, and add
	    <SPAN
CLASS="QUOTE"
>"perl"</SPAN
> to the beginning of all Perl system
	    calls that use a perl script as an argument.  This may
	    take you a while. There is a <SPAN
CLASS="QUOTE"
>"setperl.csh"</SPAN
>
	    utility to speed part of this procedure, available in the
	    <A
HREF="#patches"
>Useful Patches and Utilities for Bugzilla</A
> section of The Bugzilla Guide.
	    However, it requires the Cygwin GNU-compatible environment
	    for Win32 be set up in order to work.  See <A
HREF="http://www.cygwin.com/"
TARGET="_top"
>http://www.cygwin.com/</A
> for details on obtaining Cygwin.
	  </P
></LI
><LI
><P
>&#13;	    Modify the invocation of all system() calls in all perl
	    scripts in your Bugzilla directory.  You should specify the
	    full path to perl for each system() call.  For instance, change
	    this line in processmail: 
	    <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
> 
system ("./processmail",@ARGLIST); 
	    &#60;/programlisting&#62; to
	    &#60;programlisting&#62; 
system ("C:\\perl\\bin\\perl", "processmail", @ARGLIST);
	    </PRE
></FONT
></TD
></TR
></TABLE
>
	  </P
></LI
><LI
><P
>&#13;            Add <TT
CLASS="function"
>binmode()</TT
> calls so attachments
	    will work (<A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=62000"
TARGET="_top"
>bug 62000</A
>).
          </P
><P
>&#13;            Because Microsoft Windows based systems handle binary
	    files different than Unix based systems, you need to add
	    the following lines to
	    <TT
CLASS="filename"
>createattachment.cgi</TT
>  and
	    <TT
CLASS="filename"
>showattachment.cgi</TT
> before the
	    <TT
CLASS="function"
>require 'CGI.pl';</TT
> line.
</P
><P
>&#13;<TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;
binmode(STDIN);
binmode(STDOUT);

</PRE
></FONT
></TD
></TR
></TABLE
>
          </P
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;              According to <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=62000"
TARGET="_top"
>bug 62000</A
>, the perl documentation says that you should always use <TT
CLASS="function"
>binmode()</TT
> when dealing with binary files, but never when dealing with text files.  That seems to suggest that rather than aribtrarily putting <TT
CLASS="function"
>binmode()</TT
> at the beginning of the attachment files, there should be logic to determine if <TT
CLASS="function"
>binmode()</TT
> is needed or not.
            </P
></TD
></TR
></TABLE
></DIV
></LI
></OL
></DIV
><DIV
CLASS="tip"
><P
></P
><TABLE
CLASS="tip"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	  If you are using IIS or Personal Web Server, you must add cgi
	  relationships to Properties -&#62; Home directory (tab) -&#62;
	  Application Settings (section) -&#62; Configuration (button),
	  such as: 
	</P
><P
>&#13;	  <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
> 
.cgi to: &#60;perl install directory&#62;\perl.exe %s %s
.pl to: &#60;perl install directory&#62;\perl.exe %s %s
GET,HEAD,POST
	  </PRE
></FONT
></TD
></TR
></TABLE
> 
	  Change the path to Perl to match your
	  install, of course.
	</P
></TD
></TR
></TABLE
></DIV
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="addlwintips"
>3.6.2. Additional Windows Tips</A
></H2
><DIV
CLASS="tip"
><P
></P
><TABLE
CLASS="tip"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	  From Andrew Pearson:
	  <A
NAME="AEN1221"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>&#13;	      You can make Bugzilla work with Personal Web Server for
	      Windows 98 and higher, as well as for IIS 4.0.
	      Microsoft has information available at <A
HREF="            http://support.microsoft.com/support/kb/articles/Q231/9/98.ASP"
TARGET="_top"
> http://support.microsoft.com/support/kb/articles/Q231/9/98.ASP</A
>
	    </P
><P
>&#13;	      Basically you need to add two String Keys in the
	      registry at the following location:
	    </P
><P
>&#13;	      <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W3SVC\Parameters\ScriptMap
	      </PRE
></FONT
></TD
></TR
></TABLE
>
	    </P
><P
>&#13;	      The keys should be called ".pl" and ".cgi", and both
	      should have a value something like:
	      <B
CLASS="command"
>c:/perl/bin/perl.exe "%s" "%s"</B
>
	    </P
><P
>&#13;	      The KB article only talks about .pl, but it goes into
	      more detail and provides a perl test script.
	    </P
></BLOCKQUOTE
>
	</P
></TD
></TR
></TABLE
></DIV
><DIV
CLASS="tip"
><P
></P
><TABLE
CLASS="tip"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	  If attempting to run Bugzilla 2.12 or older, you will need
	  to remove encrypt() calls from the Perl source. This is
	  <EM
>not necessary</EM
> for Bugzilla 2.13 and
	  later, which includes the current release, Bugzilla
	  2.14.
	  <DIV
CLASS="example"
><A
NAME="AEN1233"
></A
><P
><B
>Example 3-4. Removing encrypt() for Windows NT Bugzilla version
	      2.12 or earlier</B
></P
><P
>&#13;	      Replace this:   
	      <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>  
SendSQL("SELECT encrypt(" . SqlQuote($enteredpwd) . ", " . SQLQuote(substr($realcryptpwd, 0, 2)) . ")");
my $enteredcryptpwd = FetchOneColumn();
	      </PRE
></FONT
></TD
></TR
></TABLE
> 
with this:   
	      <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>  
my $enteredcryptpwd = $enteredpwd   
	      </PRE
></FONT
></TD
></TR
></TABLE
> 
	      in cgi.pl.
	    </P
></DIV
>
	</P
></TD
></TR
></TABLE
></DIV
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="bzldap"
>3.6.3. Bugzilla LDAP Integration</A
></H2
><P
>&#13;	What follows is some late-breaking information on using the
	LDAP authentication options with Bugzilla.  The author has not
	tested these (nor even formatted this section!) so please
	contribute feedback to the newsgroup.
      </P
><P
CLASS="literallayout"
><br>
Mozilla::LDAP&nbsp;module<br>
<br>
The&nbsp;Mozilla::LDAP&nbsp;module&nbsp;allows&nbsp;you&nbsp;to&nbsp;use&nbsp;LDAP&nbsp;for&nbsp;authentication&nbsp;to<br>
the&nbsp;Bugzilla&nbsp;system.&nbsp;&nbsp;This&nbsp;module&nbsp;is&nbsp;not&nbsp;required&nbsp;if&nbsp;you&nbsp;are&nbsp;not&nbsp;using<br>
LDAP.<br>
<br>
Mozilla::LDAP&nbsp;(aka&nbsp;PerLDAP)&nbsp;is&nbsp;available&nbsp;for&nbsp;download&nbsp;from<br>
http://www.mozilla.org/directory.<br>
<br>
NOTE:&nbsp;The&nbsp;Mozilla::LDAP&nbsp;module&nbsp;requires&nbsp;Netscape's&nbsp;Directory&nbsp;SDK.<br>
Follow&nbsp;the&nbsp;link&nbsp;for&nbsp;"Directory&nbsp;SDK&nbsp;for&nbsp;C"&nbsp;on&nbsp;that&nbsp;same&nbsp;page&nbsp;to<br>
download&nbsp;the&nbsp;SDK&nbsp;first.&nbsp;&nbsp;After&nbsp;you&nbsp;have&nbsp;installed&nbsp;this&nbsp;SDK,&nbsp;then<br>
install&nbsp;the&nbsp;PerLDAP&nbsp;module.<br>
----------------------------------------------------------------------<br>
<br>
Post-Installation&nbsp;Checklist<br>
----------------------------------------------------------------------<br>
Set&nbsp;useLDAP&nbsp;to&nbsp;"On"&nbsp;**only**&nbsp;if&nbsp;you&nbsp;will&nbsp;be&nbsp;using&nbsp;an&nbsp;LDAP&nbsp;directory<br>
for&nbsp;authentication.&nbsp;&nbsp;Be&nbsp;very&nbsp;careful&nbsp;when&nbsp;setting&nbsp;up&nbsp;this&nbsp;parameter;<br>
if&nbsp;you&nbsp;set&nbsp;LDAP&nbsp;authentication,&nbsp;but&nbsp;do&nbsp;not&nbsp;have&nbsp;a&nbsp;valid&nbsp;LDAP&nbsp;directory<br>
set&nbsp;up,&nbsp;you&nbsp;will&nbsp;not&nbsp;be&nbsp;able&nbsp;to&nbsp;log&nbsp;back&nbsp;in&nbsp;to&nbsp;Bugzilla&nbsp;once&nbsp;you&nbsp;log<br>
out.&nbsp;&nbsp;(If&nbsp;this&nbsp;happens,&nbsp;you&nbsp;can&nbsp;get&nbsp;back&nbsp;in&nbsp;by&nbsp;manually&nbsp;editing&nbsp;the<br>
data/params&nbsp;file,&nbsp;and&nbsp;setting&nbsp;useLDAP&nbsp;back&nbsp;to&nbsp;0.)<br>
<br>
If&nbsp;using&nbsp;LDAP,&nbsp;you&nbsp;must&nbsp;set&nbsp;the&nbsp;three&nbsp;additional&nbsp;parameters:<br>
<br>
Set&nbsp;LDAPserver&nbsp;to&nbsp;the&nbsp;name&nbsp;(and&nbsp;optionally&nbsp;port)&nbsp;of&nbsp;your&nbsp;LDAP&nbsp;server.<br>
If&nbsp;no&nbsp;port&nbsp;is&nbsp;specified,&nbsp;it&nbsp;defaults&nbsp;to&nbsp;the&nbsp;default&nbsp;port&nbsp;of&nbsp;389.&nbsp;&nbsp;(e.g<br>
"ldap.mycompany.com"&nbsp;or&nbsp;"ldap.mycompany.com:1234")<br>
<br>
Set&nbsp;LDAPBaseDN&nbsp;to&nbsp;the&nbsp;base&nbsp;DN&nbsp;for&nbsp;searching&nbsp;for&nbsp;users&nbsp;in&nbsp;your&nbsp;LDAP<br>
directory.&nbsp;&nbsp;(e.g.&nbsp;"ou=People,o=MyCompany")&nbsp;&nbsp;uids&nbsp;must&nbsp;be&nbsp;unique&nbsp;under<br>
the&nbsp;DN&nbsp;specified&nbsp;here.<br>
<br>
Set&nbsp;LDAPmailattribute&nbsp;to&nbsp;the&nbsp;name&nbsp;of&nbsp;the&nbsp;attribute&nbsp;in&nbsp;your&nbsp;LDAP<br>
directory&nbsp;which&nbsp;contains&nbsp;the&nbsp;primary&nbsp;email&nbsp;address.&nbsp;&nbsp;On&nbsp;most&nbsp;directory<br>
servers&nbsp;available,&nbsp;this&nbsp;is&nbsp;"mail",&nbsp;but&nbsp;you&nbsp;may&nbsp;need&nbsp;to&nbsp;change&nbsp;this.<br>
----------------------------------------------------------------------<br>
<br>
(Not&nbsp;sure&nbsp;where&nbsp;this&nbsp;bit&nbsp;should&nbsp;go,&nbsp;but&nbsp;it's&nbsp;important&nbsp;that&nbsp;it&nbsp;be&nbsp;in<br>
there&nbsp;somewhere...)<br>
----------------------------------------------------------------------<br>
Using&nbsp;LDAP&nbsp;authentication&nbsp;for&nbsp;Bugzilla:<br>
<br>
The&nbsp;existing&nbsp;authentication&nbsp;scheme&nbsp;for&nbsp;Bugzilla&nbsp;uses&nbsp;email&nbsp;addresses<br>
as&nbsp;the&nbsp;primary&nbsp;user&nbsp;ID,&nbsp;and&nbsp;a&nbsp;password&nbsp;to&nbsp;authenticate&nbsp;that&nbsp;user.&nbsp;&nbsp;All<br>
places&nbsp;within&nbsp;Bugzilla&nbsp;where&nbsp;you&nbsp;need&nbsp;to&nbsp;deal&nbsp;with&nbsp;user&nbsp;ID&nbsp;(e.g<br>
assigning&nbsp;a&nbsp;bug)&nbsp;use&nbsp;the&nbsp;email&nbsp;address.<br>
<br>
The&nbsp;LDAP&nbsp;authentication&nbsp;builds&nbsp;on&nbsp;top&nbsp;of&nbsp;this&nbsp;scheme,&nbsp;rather&nbsp;than<br>
replacing&nbsp;it.&nbsp;&nbsp;The&nbsp;initial&nbsp;log&nbsp;in&nbsp;is&nbsp;done&nbsp;with&nbsp;a&nbsp;username&nbsp;and&nbsp;password<br>
for&nbsp;the&nbsp;LDAP&nbsp;directory.&nbsp;&nbsp;This&nbsp;then&nbsp;fetches&nbsp;the&nbsp;email&nbsp;address&nbsp;from&nbsp;LDAP<br>
and&nbsp;authenticates&nbsp;seamlessly&nbsp;in&nbsp;the&nbsp;standard&nbsp;Bugzilla&nbsp;authentication<br>
scheme&nbsp;using&nbsp;this&nbsp;email&nbsp;address.&nbsp;&nbsp;If&nbsp;an&nbsp;account&nbsp;for&nbsp;this&nbsp;address<br>
already&nbsp;exists&nbsp;in&nbsp;your&nbsp;Bugzilla&nbsp;system,&nbsp;it&nbsp;will&nbsp;log&nbsp;in&nbsp;to&nbsp;that<br>
account.&nbsp;&nbsp;If&nbsp;no&nbsp;account&nbsp;for&nbsp;that&nbsp;email&nbsp;address&nbsp;exists,&nbsp;one&nbsp;is&nbsp;created<br>
at&nbsp;the&nbsp;time&nbsp;of&nbsp;login.&nbsp;&nbsp;(In&nbsp;this&nbsp;case,&nbsp;Bugzilla&nbsp;will&nbsp;attempt&nbsp;to&nbsp;use&nbsp;the<br>
"displayName"&nbsp;or&nbsp;"cn"&nbsp;attribute&nbsp;to&nbsp;determine&nbsp;the&nbsp;user's&nbsp;full&nbsp;name.)<br>
<br>
After&nbsp;authentication,&nbsp;all&nbsp;other&nbsp;user-related&nbsp;tasks&nbsp;are&nbsp;still&nbsp;handled<br>
by&nbsp;email&nbsp;address,&nbsp;not&nbsp;LDAP&nbsp;username.&nbsp;&nbsp;You&nbsp;still&nbsp;assign&nbsp;bugs&nbsp;by&nbsp;email<br>
address,&nbsp;query&nbsp;on&nbsp;users&nbsp;by&nbsp;email&nbsp;address,&nbsp;etc.<br>
----------------------------------------------------------------------<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</P
></DIV
></DIV
></DIV
><DIV
CLASS="chapter"
><HR><H1
><A
NAME="administration"
>Chapter 4. Administering Bugzilla</A
></H1
><FONT
COLOR="RED"
>&#13;    Or, I just got this cool thing installed.  Now what the heck do I
    do with it?
  </FONT
><P
>&#13;    So you followed <SPAN
CLASS="QUOTE"
>"<A
HREF="#installation"
>Bugzilla Installation</A
>"</SPAN
> to the
    letter, and logged into Bugzilla for the very first time with your
    super-duper god account.  You sit, contentedly staring at the
    Bugzilla Query Screen, the worst of the whole mad business of
    installing this terrific program behind you. It seems, though, you
    have nothing yet to query! Your first act of business should be to
    setup the operating parameters for Bugzilla so you can get busy
    getting data into your bug tracker.
  </P
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="postinstall-check"
>4.1. Post-Installation Checklist</A
></H1
><P
>&#13;      After installation, follow the checklist below to help ensure
      that you have a successful installation. If you do not see a
      recommended setting for a parameter, consider leaving it at the
      default while you perform your initial tests on your Bugzilla
      setup.
    </P
><DIV
CLASS="procedure"
><OL
TYPE="1"
><LI
><P
>&#13;	  Bring up <TT
CLASS="filename"
>editparams.cgi</TT
> in your web
	  browser.  This should be available as the <SPAN
CLASS="QUOTE"
>"edit
	    parameters"</SPAN
> link from any Bugzilla screen once you
	  have logged in.
	</P
></LI
><LI
><P
>The <SPAN
CLASS="QUOTE"
>"maintainer"</SPAN
> is the email address of
	  the person responsible for maintaining this Bugzilla
	  installation.  The maintainer need not be a valid Bugzilla
	  user.  Error pages, error emails, and administrative mail
	  will be sent with the maintainer as the return email
	  address.</P
><P
>&#13;	  Set <SPAN
CLASS="QUOTE"
>"maintainer"</SPAN
> to <EM
>your</EM
> email address.
	  This allows Bugzilla's error messages to display your email
	  address and allow people to contact you for help.
	</P
></LI
><LI
><P
>The <SPAN
CLASS="QUOTE"
>"urlbase"</SPAN
> parameter defines the fully
	  qualified domain name and web server path to your Bugzilla
	  installation.</P
><P
>&#13;	  For example, if your bugzilla query page is
	  http://www.foo.com/bugzilla/query.cgi, set your
	  <SPAN
CLASS="QUOTE"
>"urlbase"</SPAN
> is http://www.foo.com/bugzilla/.  
	</P
></LI
><LI
><P
><SPAN
CLASS="QUOTE"
>"usebuggroups"</SPAN
> dictates whether or not to
	  implement group-based security for Bugzilla.  If set,
	  Bugzilla bugs can have an associated groupmask defining
	  which groups of users are allowed to see and edit the
	  bug.</P
><P
>&#13;	  Set "usebuggroups" to "on" <EM
>only</EM
> if you
	  may wish to restrict access to products. I suggest leaving
	  this parameter <EM
>off</EM
> while initially
	  testing your Bugzilla.  
	</P
></LI
><LI
><P
>&#13;	  <SPAN
CLASS="QUOTE"
>"usebuggroupsentry"</SPAN
>, when set to
	  <SPAN
CLASS="QUOTE"
>"on"</SPAN
>, requires that all bugs have an associated
	  groupmask when submitted.  This parameter is made for those
	  installations where product isolation is a necessity.
	</P
><P
>&#13;	  Set "usebuggroupsentry" to "on" if you absolutely need to
	  restrict access to bugs from the moment they are submitted
	  through resolution. Once again, if you are simply testing
	  your installation, I suggest against turning this parameter
	  on; the strict security checking may stop you from being
	  able to modify your new entries.
	</P
></LI
><LI
><P
>&#13;	  You run into an interesting problem when Bugzilla reaches a
	  high level of continuous activity.  MySQL supports only
	  table-level write locking.  What this means is that if
	  someone needs to make a change to a bug, they will lock the
	  entire table until the operation is complete.  Locking for
	  write also blocks reads until the write is complete.  The
	  <SPAN
CLASS="QUOTE"
>"shadowdb"</SPAN
> parameter was designed to get around
	  this limitation.  While only a single user is allowed to
	  write to a table at a time, reads can continue unimpeded on
	  a read-only shadow copy of the database.  Although your
	  database size will double, a shadow database can cause an
	  enormous performance improvement when implemented on
	  extremely high-traffic Bugzilla databases.
	</P
><P
>&#13;	  Set "shadowdb" to "bug_shadowdb" if you will be running a
	  *very* large installation of Bugzilla. The shadow database
	  enables many simultaneous users to read and write to the
	  database without interfering with one another.  
	  <DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	      Enabling "shadowdb" can adversely affect the stability
	      of your installation of Bugzilla. You should regularly
	      check that your database is in sync.  It is often
	      advisable to force a shadow database sync nightly via
	      <SPAN
CLASS="QUOTE"
>"cron"</SPAN
>.
	    </P
></TD
></TR
></TABLE
></DIV
> Once again, in testing you should avoid this option
	  -- use it if or when you <EM
>need</EM
> to use
	  it, and have repeatedly run into the problem it was designed
	  to solve -- very long wait times while attempting to commit
	  a change to the database.  Mozilla.org began needing
	  <SPAN
CLASS="QUOTE"
>"shadowdb"</SPAN
> when they reached around 40,000
	  Bugzilla users with several hundred Bugzilla bug changes and
	  comments per day.
        </P
><P
>&#13;	  If you use the "shadowdb" option, it is only natural that
	  you should turn the "queryagainstshadowdb" option "On" as
	  well.  Otherwise you are replicating data into a shadow
	  database for no reason!
	</P
></LI
><LI
><P
><SPAN
CLASS="QUOTE"
>"headerhtml"</SPAN
>, <SPAN
CLASS="QUOTE"
>"footerhtml"</SPAN
>,
	  <SPAN
CLASS="QUOTE"
>"errorhtml"</SPAN
>, <SPAN
CLASS="QUOTE"
>"bannerhtml"</SPAN
>, and
	  <SPAN
CLASS="QUOTE"
>"blurbhtml"</SPAN
> are all templates which control
	  display of headers, footers, errors, banners, and additional
	  data.  We could go into some detail regarding the usage of
	  these, but it is really best just to monkey around with them
	  a bit to see what they do.  I strongly recommend you copy
	  your <TT
CLASS="filename"
>data/params</TT
> file somewhere safe
	  before playing with these values, though.  If they are
	  changed dramatically, it may make it impossible for you to
	  display Bugzilla pages to fix the problem until you have
	  restored your <TT
CLASS="filename"
>data/params</TT
> file.</P
><P
>&#13;	  If you have custom logos or HTML you must put in place to
	  fit within your site design guidelines, place the code in
	  the "headerhtml", "footerhtml", "errorhtml", "bannerhtml",
	  or "blurbhtml" text boxes.
	  <DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	      The "headerhtml" text box is the HTML printed out
	      <EM
>before</EM
> any other code on the page,
	      except the CONTENT-TYPE header sent by the Bugzilla
	      engine. If you have a special banner, put the code for
	      it in "bannerhtml". You may want to leave these settings
	      at the defaults initially.
	    </P
></TD
></TR
></TABLE
></DIV
>
	</P
></LI
><LI
><P
><SPAN
CLASS="QUOTE"
>"passwordmail"</SPAN
> is rather simple.  Every
	  time a user creates an account, the text of this parameter
	  is read as the text to send to the new user along with their
	  password message.</P
><P
>&#13;	  Add any text you wish to the "passwordmail" parameter box.
	  For instance, many people choose to use this box to give a
	  quick training blurb about how to use Bugzilla at your site.
        </P
></LI
><LI
><P
><SPAN
CLASS="QUOTE"
>"useqacontact"</SPAN
> allows you to define an
	  email address for each component, in addition to that of the
	  default owner, who will be sent carbon copies of incoming
	  bugs.  The critical difference between a QA Contact and an
	  Owner is that the QA Contact follows the component.  If you
	  reassign a bug from component A to component B, the QA
	  Contact for that bug will change with the reassignment,
	  regardless of owner.</P
><P
><SPAN
CLASS="QUOTE"
>"usestatuswhiteboard"</SPAN
> defines whether you
	  wish to have a free-form, overwritable field associated with
	  each bug.  The advantage of the Status Whiteboard is that it
	  can be deleted or modified with ease, and provides an
	  easily-searchable field for indexing some bugs that have
	  some trait in common.  Many people will put <SPAN
CLASS="QUOTE"
>"help
	    wanted"</SPAN
>, <SPAN
CLASS="QUOTE"
>"stalled"</SPAN
>, or <SPAN
CLASS="QUOTE"
>"waiting
	    on reply from somebody"</SPAN
> messages into the Status
	  Whiteboard field so those who peruse the bugs are aware of
	  their status even more than that which can be indicated by
	  the Resolution fields.</P
><P
>&#13;	  Do you want to use the QA Contact ("useqacontact") and
	  status whiteboard ("usestatuswhiteboard") fields? These
	  fields are useful because they allow for more flexibility,
	  particularly when you have an existing Quality Assurance
	  and/or Release Engineering team,  but they may not be needed
	  for many smaller installations.
	</P
></LI
><LI
><P
>&#13;	  Set "whinedays" to the amount of days you want to let bugs
	  go in the "New" or "Reopened" state before notifying people
	  they have untouched new bugs.  If you do not plan to use
	  this feature, simply do not set up the whining cron job
	  described in the installation instructions, or set this
	  value to "0" (never whine).
	</P
></LI
><LI
><P
><SPAN
CLASS="QUOTE"
>"commenton"</SPAN
> fields allow you to dictate
	  what changes can pass without comment, and which must have a
	  comment from the person who changed them.  Often,
	  administrators will allow users to add themselves to the CC
	  list, accept bugs, or change the Status Whiteboard without
	  adding a comment as to their reasons for the change, yet
	  require that most other changes come with an
	  explanation.</P
><P
>&#13;	  Set the "commenton" options according to your site policy.
	  It is a wise idea to require comments when users resolve,
	  reassign, or reopen bugs at the very least.
	  <DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	      It is generally far better to require a developer
	      comment when resolving bugs than not. Few things are
	      more annoying to bug database users than having a
	      developer mark a bug "fixed" without any comment as to
	      what the fix was (or even that it was truly fixed!)
	    </P
></TD
></TR
></TABLE
></DIV
>
	</P
></LI
><LI
><P
>The <SPAN
CLASS="QUOTE"
>"supportwatchers"</SPAN
> option can be an
	  exceptionally powerful tool in the hands of a power Bugzilla
	  user.  By enabling this option, you allow users to receive
	  email updates whenever other users receive email updates.
	  This is, of course, subject to the groupset restrictions on
	  the bug; if the <SPAN
CLASS="QUOTE"
>"watcher"</SPAN
> would not normally be
	  allowed to view a bug, the watcher cannot get around the
	  system by setting herself up to watch the bugs of someone
	  with bugs outside her priveleges.  She would still only
	  receive email updates for those bugs she could normally
	  view.</P
><P
>For Bugzilla sites which require strong inter-Product
	  security to prevent snooping, watchers are not a good
	  idea.</P
><P
>&#13;	  However, for most sites you should set
	  <SPAN
CLASS="QUOTE"
>"supportwatchers"</SPAN
> to "On".  This feature is
	  helpful for team leads to monitor progress in their
	  respective areas, and can offer many other benefits, such as
	  allowing a developer to pick up a former engineer's bugs
	  without requiring her to change all the information in the
	  bug.
	</P
></LI
></OL
></DIV
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="useradmin"
>4.2. User Administration</A
></H1
><P
>&#13;      User administration is one of the easiest parts of Bugzilla.
      Keeping it from getting out of hand, however, can become a
      challenge.
    </P
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="defaultuser"
>4.2.1. Creating the Default User</A
></H2
><P
>&#13;	When you first run checksetup.pl after installing Bugzilla, it
	will prompt you for the administrative username (email
	address) and password for this "super user". If for some
	reason you were to delete the "super user" account, re-running
	checksetup.pl will again prompt you for this username and
	password.
      </P
><DIV
CLASS="tip"
><P
></P
><TABLE
CLASS="tip"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;       If you wish to add more administrative users, you must use the
	  MySQL interface. Run "mysql" from the command line, and use
	  these commands ("mysql&#62;" denotes the  mysql prompt, not
	  something you should type in):
	  <B
CLASS="command"
><TT
CLASS="prompt"
>mysql&#62;</TT
> use bugs;</B
>
	  <B
CLASS="command"
><TT
CLASS="prompt"
>mysql&#62;</TT
> update profiles set
	    groupset=0x7ffffffffffffff where login_name = "(user's
	    login name)"; </B
>
	</P
><P
>Yes, that is <EM
>fourteen</EM
>
	  <SPAN
CLASS="QUOTE"
>"f"</SPAN
>'s.  A whole lot of f-ing going on if you
	  want to create a new administator.</P
></TD
></TR
></TABLE
></DIV
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="manageusers"
>4.2.2. Managing Other Users</A
></H2
><DIV
CLASS="section"
><H3
CLASS="section"
><A
NAME="login"
>4.2.2.1. Logging In</A
></H3
><P
></P
><OL
TYPE="1"
><LI
><P
>&#13;	      Open the index.html page for your Bugzilla installation
	      in your browser window.
	    </P
></LI
><LI
><P
>&#13;	      Click the "Query Existing Bug Reports" link.
	    </P
></LI
><LI
><P
>&#13;	      Click the "Log In" link at the foot of the page.
	    </P
></LI
><LI
><P
>&#13;	      Type your email address, and the password which was
	      emailed to you when you created your Bugzilla account,
	      into the spaces provided.
	    </P
></LI
></OL
><P
>Congratulations, you are logged in!</P
></DIV
><DIV
CLASS="section"
><HR><H3
CLASS="section"
><A
NAME="createnewusers"
>4.2.2.2. Creating new users</A
></H3
><P
>&#13;	  Your users can create their own user accounts by clicking
	  the "New Account" link at the bottom of each page. However,
	  should you desire to create user accounts ahead of time,
	  here is how you do it.
	</P
><P
></P
><OL
TYPE="1"
><LI
><P
>&#13;	      After logging in, click the "Users" link at the footer
	      of the query page.
	    </P
></LI
><LI
><P
>&#13;	      To see a specific user, type a portion of their login
	      name in the box provided and click "submit". To see all
	      users, simply click the "submit" button. You must click
	      "submit" here to be able to add a new user.
	    </P
><DIV
CLASS="tip"
><P
></P
><TABLE
CLASS="tip"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;		More functionality is available via the list on the
		right-hand side of the text entry box. You can match
		what you type as a case-insensitive substring (the
		default) of all users on your system, a case-sensitive
		regular expression (please see the <B
CLASS="command"
>man
		  regexp</B
> manual page for details on regular
		expression syntax), or a <EM
>reverse</EM
>
		regular expression match, where every user name which
		does NOT match the regular expression is selected.
	      </P
></TD
></TR
></TABLE
></DIV
></LI
><LI
><P
>&#13;	      Click the "Add New User" link at the bottom of the user
	      list
	    </P
></LI
><LI
><P
>&#13;	      Fill out the form presented.  This page is
	      self-explanatory.  When done, click "submit".
	    </P
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;		Adding a user this way will <EM
>not</EM
>
		send an email informing them of their username and
		password. While useful for creating dummy accounts
		(watchers which shuttle mail to another system, for
		instance, or email addresses which are a mailing
		list), in general it is preferable to log out and use
		the <SPAN
CLASS="QUOTE"
>"New Account"</SPAN
> button to create users,
		as it will pre-populate all the required fields and
		also notify  the user of her account name and
		password.
	      </P
></TD
></TR
></TABLE
></DIV
></LI
></OL
></DIV
><DIV
CLASS="section"
><HR><H3
CLASS="section"
><A
NAME="disableusers"
>4.2.2.3. Disabling Users</A
></H3
><P
>&#13;	  I bet you noticed that big "Disabled Text" entry box
	  available from the "Add New User" screen, when you edit an
	  account? By entering any text in this box and selecting
	  "submit", you have prevented the user from using Bugzilla
	  via the web interface. Your explanation, written in this
	  text box, will be presented to the user the next time she
	  attempts to use the system.
	  <DIV
CLASS="warning"
><P
></P
><TABLE
CLASS="warning"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/warning.gif"
HSPACE="5"
ALT="Warning"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	      Don't disable your own administrative account, or you
	      will hate life!
	    </P
><P
>At this time, <SPAN
CLASS="QUOTE"
>"Disabled Text"</SPAN
> does not
	      prevent a user from using the email interface.  If you
	      have the email interface enabled, they can still
	      continue to submit bugs and comments that way.  We need
	      a patch to fix this.</P
></TD
></TR
></TABLE
></DIV
>
	</P
></DIV
><DIV
CLASS="section"
><HR><H3
CLASS="section"
><A
NAME="modifyusers"
>4.2.2.4. Modifying Users</A
></H3
><P
>&#13;	  Here I will attempt to describe the function of each option
	  on the Edit User screen.
	</P
><P
></P
><UL
><LI
><P
>&#13;	      <EM
>Login Name</EM
>: This is generally the
	      user's email address. However, if you have edited your
	      system parameters, this may just be the user's login
	      name or some other identifier.
	      <DIV
CLASS="tip"
><P
></P
><TABLE
CLASS="tip"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;		  For compatability reasons, you should probably stick
		  with email addresses as user login names.  It will
		  make your life easier.
		</P
></TD
></TR
></TABLE
></DIV
>
	    </P
></LI
><LI
><P
>&#13;	      <EM
>Real Name</EM
>: Duh!
	    </P
></LI
><LI
><P
>&#13;	      <EM
>Password</EM
>:  You can change the user
	      password here.  It is normal to only see asterisks.
	    </P
></LI
><LI
><P
>&#13;	      <EM
>Email Notification</EM
>: You may choose
	      from one of three options:
	      <P
></P
><OL
TYPE="1"
><LI
><P
>&#13;		    All qualifying bugs except those which I change:
		    The user will be notified of any change to any bug
		    for which she is the reporter, assignee, QA
		    Contact, CC recipient, or "watcher".
		  </P
></LI
><LI
><P
>&#13;		    Only those bugs which I am listed on the CC line:
		    The user will not be notified of changes to bugs
		    where she is the assignee, reporter, or QA
		    Contact, but will receive them if she is on the CC
		    list.
		    <DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;			She will still receive whining cron emails if
			you set up the "whinemail" feature.
		      </P
></TD
></TR
></TABLE
></DIV
>
		  </P
></LI
><LI
><P
>&#13;		    <EM
>All Qualifying Bugs</EM
>: This
		    user is a glutton for punishment. If her name is
		    in the reporter, QA Contact, CC, assignee, or is a
		    "watcher", she will get email updates regarding
		    the bug.
		  </P
></LI
></OL
>
</P
><P
>&#13;	      <EM
>Disable Text</EM
>: If you type anything
	      in this box, including just a space, the user account is
	      disabled from making any changes to bugs via the web
	      interface, and what you type in this box is presented as
	      the reason.
	      <DIV
CLASS="warning"
><P
></P
><TABLE
CLASS="warning"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/warning.gif"
HSPACE="5"
ALT="Warning"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>Don't disable the administrator account!</P
></TD
></TR
></TABLE
></DIV
>
	      <DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;		  As of this writing, the user can still submit bugs
		  via the e-mail gateway, if you set it up, despite
		  the disabled text field.  The e-mail gateway should
		  <EM
>not</EM
> be enabled for secure
		  installations of Bugzilla.
		</P
></TD
></TR
></TABLE
></DIV
>
	    </P
></LI
><LI
><P
>&#13;	      <EM
>CanConfirm</EM
>: This field is only used
	      if you have enabled "unconfirmed" status in your
	      parameters screen.  If you enable this for a user, that
	      user can then move bugs from "Unconfirmed" to
	      "Confirmed" status (e.g.: "New" status). Be judicious
	      about allowing users to turn this bit on for other
	      users.
	    </P
></LI
><LI
><P
>&#13;	      <EM
>Creategroups</EM
>: This option will
	      allow a user to create and destroy groups in Bugzilla.
	      Unless you are using the Bugzilla GroupSentry security
	      option "usebuggroupsentry" in your parameters, this
	      setting has no effect.
	    </P
></LI
><LI
><P
>&#13;	      <EM
>Editbugs</EM
>: Unless a user has this
	      bit set, they can only edit those bugs for which they
	      are the assignee or the reporter.  
	      <DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;		  Leaving this option unchecked does not prevent users
		  from adding comments to a bug!  They simply cannot
		  change a bug priority, severity, etc. unless they
		  are the assignee or reporter.
		</P
></TD
></TR
></TABLE
></DIV
>
	    </P
></LI
><LI
><P
>&#13;	      <EM
>Editcomponents</EM
>: This flag allows a
	      user to create new  products and components, as well as
	      modify and destroy those that have no bugs associated
	      with them.  If a product or component has bugs
	      associated with it, those bugs must be moved to a
	      different product or component before Bugzilla will
	      allow them to be destroyed.  The name of a product or
	      component can be changed without affecting the
	      associated bugs, but it tends to annoy the hell out of
	      your users when these change a lot.
	    </P
></LI
><LI
><P
>&#13;	      <EM
>Editkeywords</EM
>: If you use Bugzilla's
	      keyword functionality, enabling this feature allows a
	      user can create and destroy keywords. As always, the
	      keywords for existing bugs containing the keyword the
	      user wishes to destroy must be changed before Bugzilla
	      will allow it to die. You must be very careful about
	      creating too many new keywords if you run a very large
	      Bugzilla installation; keywords are global variables
	      across products, and you can often run into a phenomenon
	      called "keyword bloat". This confuses users, and then
	      the feature goes unused.
	    </P
></LI
><LI
><P
>&#13;	      <EM
>Editusers</EM
>: This flag allows a user
	      do what you're doing right now: edit other users. This
	      will allow those with the right to do so to remove
	      administrator priveleges from other users or grant them
	      to themselves.  Enable with care.
	    </P
></LI
><LI
><P
>&#13;	      <EM
>PRODUCT</EM
>: PRODUCT bugs access.  This
	      allows an administrator, with product-level granularity,
	      to specify in which products a user can edit bugs.  The
	      user must still have the "editbugs" privelege to edit
	      bugs in this area; this simply restricts them from even
	      seeing bugs outside these boundaries if the
	      administrator has enabled the group sentry parameter
	      "usebuggroupsentry".  Unless you are using bug groups,
	      this option has no effect.
	    </P
></LI
></UL
></DIV
></DIV
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="programadmin"
>4.3. Product, Component, Milestone, and Version
      Administration</A
></H1
><TABLE
BORDER="0"
WIDTH="100%"
CELLSPACING="0"
CELLPADDING="0"
CLASS="EPIGRAPH"
><TR
><TD
WIDTH="45%"
>&nbsp;</TD
><TD
WIDTH="45%"
ALIGN="LEFT"
VALIGN="TOP"
><I
><P
><I
>Dear Lord, we have to get our users to do WHAT?</I
></P
></I
></TD
></TR
></TABLE
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="products"
>4.3.1. Products</A
></H2
><FONT
COLOR="RED"
>Formerly, and in some spots still, called
	"Programs"</FONT
><P
>&#13;	<A
HREF="#gloss-product"
><I
CLASS="glossterm"
>Products</I
></A
> are
	the broadest category in Bugzilla, and you should have the
	least of these. If your company makes computer games, you
	should have one product per game, and possibly a few special
	products (website, meetings...)
      </P
><P
>&#13;	A Product (formerly called "Program", and still referred to
	that way in some portions of the source code) controls some
	very important functions. The number of "votes" available for
	users to vote for the most important bugs is set per-product,
	as is the number of votes required to move a bug automatically
	from the UNCONFIRMED status to the NEW status.  One can close
	a Product for further bug entry and define various Versions
	available from the Edit product screen.
      </P
><P
>To create a new product:</P
><P
></P
><OL
TYPE="1"
><LI
><P
>&#13;	    Select "components" from the yellow footer
	  </P
><DIV
CLASS="tip"
><P
></P
><TABLE
CLASS="tip"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	      It may seem counterintuitive to click "components" when
	      you want to edit the properties associated with
	      Products.  This is one of a long list of things we want
	      in Bugzilla 3.0...
	    </P
></TD
></TR
></TABLE
></DIV
></LI
><LI
><P
>&#13;	    Select the "Add" link to the right of "Add a new product".
	  </P
></LI
><LI
><P
>&#13;	    Enter the name of the product and a description. The
	    Description field is free-form.
	  </P
></LI
></OL
><DIV
CLASS="tip"
><P
></P
><TABLE
CLASS="tip"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	  Don't worry about the "Closed for bug entry", "Maximum Votes
	  per person",  "Maximum votes a person can put on a single
	  bug", "Number of votes a bug in this Product needs to
	  automatically get out of the UNCOMFIRMED state", and
	  "Version" options yet. We'll cover those in a few moments.
	</P
></TD
></TR
></TABLE
></DIV
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="components"
>4.3.2. Components</A
></H2
><P
>&#13;	Components are subsections of a Product. 

	<DIV
CLASS="example"
><A
NAME="AEN1470"
></A
><P
><B
>Example 4-1. Creating some Components</B
></P
><DIV
CLASS="informalexample"
><A
NAME="AEN1472"
></A
><P
></P
><P
>&#13;	      The computer game you are designing may have a "UI"
	      component, an "API" component, a "Sound System"
	      component, and a "Plugins" component,  each overseen by
	      a different programmer.  It often makes sense to divide
	      Components in Bugzilla according to the natural
	      divisions of responsibility within your Product  or
	      company.
	    </P
><P
></P
></DIV
></DIV
> Each component has a owner and (if you turned it on
	in the parameters), a QA  Contact. The owner should be the
	primary person who fixes bugs in that component.  The  QA
	Contact should be the person who will ensure these bugs are
	completely fixed. The Owner, QA Contact, and Reporter will get
	email when new bugs are created in this Component and when
	these bugs change. Default Owner and Default QA Contact fields
	only dictate the <EM
>default assignments</EM
>; the
	Owner and QA Contact fields in a bug  are otherwise unrelated
	to the Component.
      </P
><P
>&#13;	To create a new Component:
      </P
><P
></P
><OL
TYPE="1"
><LI
><P
>&#13;	    Select the "Edit components" link from the "Edit product"
	    page
	  </P
></LI
><LI
><P
>&#13;	    Select the "Add" link to the right of the "Add a new
	    component" text on the "Select Component" page.
	  </P
></LI
><LI
><P
>&#13;	    Fill out the "Component" field, a short "Description", and
	    the "Initial Owner". The Component and Description fields
	    are free-form; the "Initial Owner" field must be that of a
	    user ID already existing in the database.  If the initial
	    owner does not exist, Bugzilla will refuse to create the
	    component.
	    <DIV
CLASS="tip"
><P
></P
><TABLE
CLASS="tip"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;		Is your "Default Owner" a user who is not yet in the
		database? No problem.
		<P
></P
><OL
TYPE="a"
><LI
><P
>&#13;		      Select the "Log out" link on the footer of the
		      page.
		    </P
></LI
><LI
><P
>&#13;		      Select the "New Account" link on the footer of
		      the "Relogin" page
		    </P
></LI
><LI
><P
>&#13;		      Type in the email address of the default owner
		      you want to create in the "E-mail address"
		      field, and her full name in the "Real name"
		      field, then select the "Submit Query" button.
		    </P
></LI
><LI
><P
>&#13;		      Now select "Log in" again, type in your login
		      information, and you can modify the product to
		      use the Default Owner information you require.
		    </P
></LI
></OL
>
	      </P
></TD
></TR
></TABLE
></DIV
>
	  </P
></LI
><LI
><P
>&#13;	    Either Edit more components or return to the Bugzilla
	    Query Page. To return to the Product you were editing, you
	    must select the Components link as before.
	  </P
></LI
></OL
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="versions"
>4.3.3. Versions</A
></H2
><P
>&#13;	Versions are the revisions of the product, such as "Flinders
	3.1", "Flinders 95", and "Flinders 2000".  Using Versions
	helps you isolate code changes and are an aid in reporting.

	<DIV
CLASS="example"
><A
NAME="AEN1499"
></A
><P
><B
>Example 4-2. Common Use of Versions</B
></P
><DIV
CLASS="informalexample"
><A
NAME="AEN1501"
></A
><P
></P
><P
>&#13;	      A user reports a bug against Version "Beta 2.0" of your
	      product.  The current Version of your software is
	      "Release Candidate 1", and no longer has the bug.  This
	      will help you triage and classify bugs according to
	      their relevance.  It is also possible people may report
	      bugs against bleeding-edge beta versions that are not
	      evident in older versions of the software.  This can
	      help isolate code changes that caused the bug
	    </P
><P
></P
></DIV
></DIV
>
	<DIV
CLASS="example"
><A
NAME="AEN1503"
></A
><P
><B
>Example 4-3. A Different Use of Versions</B
></P
><DIV
CLASS="informalexample"
><A
NAME="AEN1505"
></A
><P
></P
><P
>&#13;	      This field has been used to good effect by an online
	      service provider in a slightly different way.  They had
	      three versions of the product: "Production", "QA", and
	      "Dev".  Although it may be the same product, a bug in
	      the development environment is not normally as critical
	      as a Production bug, nor does it need to be reported
	      publicly.  When used in conjunction with Target
	      Milestones, one can easily specify the environment where
	      a bug can be reproduced, and the Milestone by which it
	      will be fixed.
	    </P
><P
></P
></DIV
></DIV
>
       </P
><P
>&#13;	To create and edit Versions:
      </P
><P
></P
><OL
TYPE="1"
><LI
><P
>&#13;	    From the "Edit product" screen, select "Edit Versions"
	  </P
></LI
><LI
><P
>&#13;	    You will notice that the product already has the default
	    version "undefined". If your product doesn't use version
	    numbers, you may want to leave this as it is or edit it so
	    that it is "---". You can then go back to the edit
	    versions page and add new versions to your product.
	  </P
><P
>&#13;	    Otherwise, click the "Add" button to the right of the "Add
	    a new version" text.
	  </P
></LI
><LI
><P
>&#13;	    Enter the name of the Version.  This can be free-form
	    characters up to the limit of the text box.  Then select
	    the "Add" button.
	  </P
></LI
><LI
><P
>&#13;	    At this point you can select "Edit" to edit more Versions,
	    or return to the "Query" page, from which you can navigate
	    back to the product through the "components" link at the
	    foot of the Query page.
	  </P
></LI
></OL
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="milestones"
>4.3.4. Milestones</A
></H2
><P
>&#13;	Milestones are "targets" that you plan to get a bug fixed by.
	For example, you have a bug that you plan to fix for your 3.0
	release, it would be assigned the milestone of 3.0. Or, you
	have a bug that you plan to fix for 2.8, this would have a
	milestone of 2.8.
      </P
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	  Milestone options will only appear for a Product if you
	  turned the "usetargetmilestone" field in the "Edit
	  Parameters" screen "On".
	</P
></TD
></TR
></TABLE
></DIV
><P
>&#13;	To create new Milestones, set Default Milestones, and set
	Milestone URL: 
      </P
><P
></P
><OL
TYPE="1"
><LI
><P
>&#13;	    Select "edit milestones"
	  </P
></LI
><LI
><P
>&#13;	    Select "Add" to the right of the "Add a new milestone"
	    text
	  </P
></LI
><LI
><P
>&#13;	    Enter the name of the Milestone in the "Milestone" field.
	    You can optionally set the "Sortkey", which is a positive
	    or negative number (-255 to 255) that defines where in the
	    list this particular milestone appears. Select "Add".
	  </P
><DIV
CLASS="example"
><A
NAME="AEN1531"
></A
><P
><B
>Example 4-4. Using SortKey with Target Milestone</B
></P
><DIV
CLASS="informalexample"
><A
NAME="AEN1533"
></A
><P
></P
><P
>&#13;		Let's say you create a target milestone called
		"Release 1.0", with Sortkey set to "0". Later, you
		realize that you will have a public beta, called
		"Beta1". You can create a Milestone called "Beta1",
		with a Sortkey of "-1" in order to ensure people will
		see the Target Milestone of "Beta1" earlier on the
		list than "Release 1.0"
	      </P
><P
></P
></DIV
></DIV
></LI
><LI
><P
>&#13;	    If you want to add more milestones, select the "Edit"
	    link. If you don't, well shoot, you have to go back to the
	    "query" page and select "components" again, and make your
	    way back to the Product you were editing.
	    <DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;		This is another in the list of unusual user interface
		decisions that we'd like to get cleaned up.  Shouldn't
		there be a link to the effect of "edit the Product I
		was editing when I ended up here"?  In any case,
		clicking "components" in the footer takes you back to
		the "Select product" screen, from which you can begin
		editing your product again.
	      </P
></TD
></TR
></TABLE
></DIV
>
	  </P
></LI
><LI
><P
>&#13;	    From the Edit product screen again (once you've made your
	    way back), enter the URL for a description of what your
	    milestones are for this product in the "Milestone URL"
	    field. It should be of the format
	    "http://www.foo.com/bugzilla/product_milestones.html"
	  </P
><P
>&#13;	    Some common uses of this field include product
	    descriptions, product roadmaps, and of course a simple
	    description of the meaning of each milestone.
	  </P
></LI
><LI
><P
>&#13;	    If you're using Target Milestones, the "Default Milestone"
	    field must have some kind of entry.  If you really don't
	    care if people set coherent Target Milestones,  simply
	    leave this at the default, "---".  However, controlling
	    and regularly updating the Default Milestone field is a
	    powerful tool when reporting the status of projects.
	  </P
><P
>Select the "Update" button when you are done.</P
></LI
></OL
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="voting"
>4.3.5. Voting</A
></H2
><P
>&#13;	The concept of "voting" is a poorly understood, yet powerful
	feature for the management of open-source projects.  Each user
	is assigned so many Votes per product, which they can freely
	reassign (or assign multiple votes to a single bug). This
	allows developers to gauge user need for a particular
	enhancement or bugfix.  By allowing bugs with a certain number
	of votes to automatically move from "UNCONFIRMED" to "NEW",
	users of the bug system can help high-priority bugs garner
	attention so they don't sit for a long time awaiting triage.
      </P
><P
>&#13;	The daunting challenge of Votes is deciding where you draw the
	line for a "vocal majority".  If you only have a user base of
	100 users, setting a low threshold for bugs to move from
	UNCONFIRMED to NEW makes sense.  As the Bugzilla user base
	expands, however, these thresholds must be re-evaluated.  You
	should gauge whether this feature is worth the time and close
	monitoring involved, and perhaps forego implementation until
	you have a critical mass of users who demand it.
      </P
><P
>To modify Voting settings:</P
><P
></P
><OL
TYPE="1"
><LI
><P
>&#13;	    Navigate to the "Edit product" screen for the Product you
	    wish to modify
	  </P
></LI
><LI
><P
>&#13;	    Set "Maximum Votes per person" to your calculated value.
	    Setting this field to "0" disables voting.
	  </P
></LI
><LI
><P
>&#13;	    Set "Maximum Votes a person can put on a single bug" to
	    your calculated value.  It should probably be some number
	    lower than the "Maximum votes per person". Setting this
	    field to "0" disables voting, but leaves the voting
	    options open to the user.  This is confusing.
	  </P
></LI
><LI
><P
>&#13;	    Set "Number of votes a bug in this product needs to
	    automatically get out of the UNCONFIRMED state" to your
	    calculated number.  Setting this field to "0"  disables
	    the automatic move of bugs from UNCONFIRMED to NEW.  Some
	    people advocate leaving this at "0", but of what use are
	    Votes if your Bugzilla user base is unable to affect which
	    bugs appear on Development radar?
	    <DIV
CLASS="tip"
><P
></P
><TABLE
CLASS="tip"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/tip.gif"
HSPACE="5"
ALT="Tip"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;		You should probably set this number to higher than a
		small coalition of Bugzilla users can influence it.
		Most sites use this as a "referendum" mechanism -- if
		users are able to vote a bug out of UNCONFIRMED, it is
		a <EM
>really</EM
> bad bug!
	      </P
></TD
></TR
></TABLE
></DIV
>
	  </P
></LI
><LI
><P
>&#13;	    Once you have adjusted the values to your preference,
	    select the "Update" button.
	  </P
></LI
></OL
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="groups"
>4.3.6. Groups and Group Security</A
></H2
><P
>&#13;	Groups can be very useful in bugzilla, because they allow
	users to isolate bugs or products that should only be seen by
	certain people.  Groups can also be a complicated minefield of
	interdependencies and weirdness if mismanaged.

	<DIV
CLASS="example"
><A
NAME="AEN1567"
></A
><P
><B
>Example 4-5. When to Use Group Security</B
></P
><DIV
CLASS="informalexample"
><A
NAME="AEN1569"
></A
><P
></P
><P
>&#13;	      Many Bugzilla sites isolate "Security-related" bugs from
	      all other bugs. This way, they can have a fix ready
	      before the security vulnerability is announced to the
	      world.  You can create a "Security" product which, by
	      default, has no members, and only add members to the
	      group (in their individual User page, as described under
	      User Administration) who should have priveleged access
	      to "Security" bugs.  Alternately, you may create a Group
	      independently of any Product, and change the Group mask
	      on individual bugs to restrict access to members only of
	      certain Groups.
	    </P
><P
></P
></DIV
></DIV
> Groups only work if you enable the "usebuggroups"
	paramater. In addition, if the "usebuggroupsentry" parameter
	is "On", one can restrict access to products by groups, so
	that only members of a product group are able to view bugs
	within that product. Group security in Bugzilla can be divided
	into two categories: Generic and Product-Based.
      </P
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	  Groups in Bugzilla are a complicated beast that evolved out
	  of very simple user permission bitmasks, apparently itself
	  derived from common concepts in UNIX access controls.  A
	  "bitmask" is a fixed-length number whose value can describe
	  one, and only one, set of states.  For instance, UNIX file
	  permissions are assigned bitmask values:  "execute" has a
	  value of 1, "write" has a value of 2,  and "read" has a
	  value of 4.  Add them together, and a file can be read,
	  written to, and executed if it has a bitmask of "7". (This
	  is a simplified example -- anybody who knows UNIX security
	  knows there is much more to it than this.  Please bear with
	  me for the purpose of this note.)  The only way a bitmask
	  scheme can work is by doubling the bit count for each value.
	  Thus if UNIX wanted to offer another file permission, the
	  next would have to be a value of 8, then the next 16, the
	  next 32, etc.
	</P
><P
>&#13;	  Similarly, Bugzilla offers a bitmask to define group
	  permissions, with an internal limit of 64.  Several are
	  already occupied by built-in permissions.  The way around
	  this limitation is to avoid assigning groups to products if
	  you have many products, avoid bloating of group lists, and
	  religiously prune irrelevant groups.  In reality, most
	  installations of Bugzilla support far fewer than 64 groups,
	  so this limitation has not hit for most sites, but it is on
	  the table to be revised for Bugzilla 3.0 because it
	  interferes with the security schemes of some administrators.
	</P
></TD
></TR
></TABLE
></DIV
><P
>&#13;	To enable Generic Group Security ("usebuggroups"):
      </P
><P
></P
><OL
TYPE="1"
><LI
><P
>&#13;	    Turn "On" "usebuggroups" in the "Edit Parameters" screen.
	  </P
></LI
><LI
><P
>&#13;	    You will generally have no groups set up.  Select the
	    "groups" link in the footer.
	  </P
></LI
><LI
><P
>&#13;	    Take a moment to understand the instructions on the "Edit
	    Groups" screen. Once you feel confident you understand
	    what is expected of you, select the "Add Group" link.
	  </P
></LI
><LI
><P
>&#13;	    Fill out the "New Name" (remember, no spaces!), "New
	    Description", and "New User RegExp" fields.  "New User
	    RegExp" allows you to automatically place all users who
	    fulfill the Regular Expression into the new group.

	    <DIV
CLASS="example"
><A
NAME="AEN1584"
></A
><P
><B
>Example 4-6. Creating a New Group</B
></P
><DIV
CLASS="informalexample"
><A
NAME="AEN1586"
></A
><P
></P
><P
>&#13;		  I created a group called DefaultGroup with a
		  description of <SPAN
CLASS="QUOTE"
>"This is simply a group to play
		  with"</SPAN
>, and a New User RegExp of <SPAN
CLASS="QUOTE"
>".*@mydomain.tld"</SPAN
>.
		  This new group automatically includes all Bugzilla
		  users with "@mydomain.tld" at the end of their user id.
		  When I finished, my new group was assigned bit #128.
		</P
><P
></P
></DIV
></DIV
> When you have finished, select the Add
	    button.
	  </P
></LI
></OL
><P
>&#13;	To enable Product-Based Group Security (usebuggroupsentry):
      </P
><DIV
CLASS="warning"
><P
></P
><TABLE
CLASS="warning"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/warning.gif"
HSPACE="5"
ALT="Warning"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	  Don't forget that you only have 64 groups masks available,
	  total, for your installation of Bugzilla!  If you plan on
	  having more than 50 products in your individual Bugzilla
	  installation, and require group security for your products,
	  you should consider either running multiple Bugzillas or
	  using Generic Group Security instead of Product-Based
	  ("usebuggroupsentry") Group Security.
	</P
></TD
></TR
></TABLE
></DIV
><P
></P
><OL
TYPE="1"
><LI
><P
>&#13;	    Turn "On" "usebuggroups" and "usebuggroupsentry" in the
	    "Edit Parameters" screen.
	  </P
><DIV
CLASS="warning"
><P
></P
><TABLE
CLASS="warning"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/warning.gif"
HSPACE="5"
ALT="Warning"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	      "usebuggroupsentry" has the capacity to prevent the
	      administrative user from directly altering bugs because
	      of conflicting group permissions. If you plan on using
	      "usebuggroupsentry", you should plan on restricting
	      administrative account usage to administrative duties
	      only. In other words, manage bugs with an unpriveleged
	      user account, and manage users, groups, Products, etc.
	      with the administrative account.
	    </P
></TD
></TR
></TABLE
></DIV
></LI
><LI
><P
>&#13;	    You will generally have no Groups set up, unless you
	    enabled "usebuggroupsentry" prior to creating any
	    Products.  To create "Generic Group Security" groups,
	    follow the instructions given above.  To create
	    Product-Based Group security, simply follow the
	    instructions for creating a new Product.  If you need to
	    add users to these new groups as you create them, you will
	    find the option to add them to the group available under
	    the "Edit User" screens.
	  </P
></LI
></OL
><P
>&#13;	You may find this example illustrative for how bug groups work.
	<DIV
CLASS="example"
><A
NAME="AEN1601"
></A
><P
><B
>Example 4-7. Bugzilla Groups</B
></P
><P
CLASS="literallayout"
><br>
Bugzilla&nbsp;Groups&nbsp;example<br>
-----------------------<br>
<br>
For&nbsp;this&nbsp;example,&nbsp;let&nbsp;us&nbsp;suppose&nbsp;we&nbsp;have&nbsp;four&nbsp;groups,&nbsp;call&nbsp;them<br>
Group1,&nbsp;Group2,&nbsp;Group3,&nbsp;and&nbsp;Group4.<br>
<br>
We&nbsp;have&nbsp;5&nbsp;users,&nbsp;User1,&nbsp;User2,&nbsp;User3,&nbsp;User4,&nbsp;User5.<br>
<br>
We&nbsp;have&nbsp;8&nbsp;bugs,&nbsp;Bug1,&nbsp;...,&nbsp;Bug8.<br>
<br>
Group&nbsp;membership&nbsp;is&nbsp;defined&nbsp;by&nbsp;this&nbsp;chart:<br>
(X&nbsp;denotes&nbsp;that&nbsp;user&nbsp;is&nbsp;in&nbsp;that&nbsp;group.)<br>
(I&nbsp;apologize&nbsp;for&nbsp;the&nbsp;nasty&nbsp;formatting&nbsp;of&nbsp;this&nbsp;table.&nbsp;&nbsp;Try&nbsp;viewing<br>
it&nbsp;in&nbsp;a&nbsp;text-based&nbsp;browser&nbsp;or&nbsp;something&nbsp;for&nbsp;now.&nbsp;-MPB)<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;G&nbsp;G&nbsp;G&nbsp;G<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;r&nbsp;r&nbsp;r&nbsp;r<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o&nbsp;o&nbsp;o&nbsp;o<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;u&nbsp;u&nbsp;u&nbsp;u<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;p&nbsp;p&nbsp;p&nbsp;p<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;1&nbsp;2&nbsp;3&nbsp;4<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;+-+-+-+-+<br>
User1|X|&nbsp;|&nbsp;|&nbsp;|<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;+-+-+-+-+<br>
User2|&nbsp;|X|&nbsp;|&nbsp;|<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;+-+-+-+-+<br>
User3|X|&nbsp;|X|&nbsp;|<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;+-+-+-+-+<br>
User4|X|X|X|&nbsp;|<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;+-+-+-+-+<br>
User5|&nbsp;|&nbsp;|&nbsp;|&nbsp;|<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;+-+-+-+-+<br>
<br>
Bug&nbsp;restrictions&nbsp;are&nbsp;defined&nbsp;by&nbsp;this&nbsp;chart:<br>
(X&nbsp;denotes&nbsp;that&nbsp;bug&nbsp;is&nbsp;restricted&nbsp;to&nbsp;that&nbsp;group.)<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;G&nbsp;G&nbsp;G&nbsp;G<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;r&nbsp;r&nbsp;r&nbsp;r<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o&nbsp;o&nbsp;o&nbsp;o<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;u&nbsp;u&nbsp;u&nbsp;u<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;p&nbsp;p&nbsp;p&nbsp;p<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;1&nbsp;2&nbsp;3&nbsp;4<br>
&nbsp;&nbsp;&nbsp;&nbsp;+-+-+-+-+<br>
Bug1|&nbsp;|&nbsp;|&nbsp;|&nbsp;|<br>
&nbsp;&nbsp;&nbsp;&nbsp;+-+-+-+-+<br>
Bug2|&nbsp;|X|&nbsp;|&nbsp;|<br>
&nbsp;&nbsp;&nbsp;&nbsp;+-+-+-+-+<br>
Bug3|&nbsp;|&nbsp;|X|&nbsp;|<br>
&nbsp;&nbsp;&nbsp;&nbsp;+-+-+-+-+<br>
Bug4|&nbsp;|&nbsp;|&nbsp;|X|<br>
&nbsp;&nbsp;&nbsp;&nbsp;+-+-+-+-+<br>
Bug5|X|X|&nbsp;|&nbsp;|<br>
&nbsp;&nbsp;&nbsp;&nbsp;+-+-+-+-+<br>
Bug6|X|&nbsp;|X|&nbsp;|<br>
&nbsp;&nbsp;&nbsp;&nbsp;+-+-+-+-+<br>
Bug7|X|X|X|&nbsp;|<br>
&nbsp;&nbsp;&nbsp;&nbsp;+-+-+-+-+<br>
Bug8|X|X|X|X|<br>
&nbsp;&nbsp;&nbsp;&nbsp;+-+-+-+-+<br>
<br>
Who&nbsp;can&nbsp;see&nbsp;each&nbsp;bug?<br>
<br>
Bug1&nbsp;has&nbsp;no&nbsp;group&nbsp;restrictions.&nbsp;&nbsp;Therefore,&nbsp;Bug1&nbsp;can&nbsp;be&nbsp;seen&nbsp;by&nbsp;any<br>
user,&nbsp;whatever&nbsp;their&nbsp;group&nbsp;membership.&nbsp;&nbsp;This&nbsp;is&nbsp;going&nbsp;to&nbsp;be&nbsp;the&nbsp;only<br>
bug&nbsp;that&nbsp;User5&nbsp;can&nbsp;see,&nbsp;because&nbsp;User5&nbsp;isn't&nbsp;in&nbsp;any&nbsp;groups.<br>
<br>
Bug2&nbsp;can&nbsp;be&nbsp;seen&nbsp;by&nbsp;anyone&nbsp;in&nbsp;Group2,&nbsp;that&nbsp;is&nbsp;User2&nbsp;and&nbsp;User4.<br>
<br>
Bug3&nbsp;can&nbsp;be&nbsp;seen&nbsp;by&nbsp;anyone&nbsp;in&nbsp;Group3,&nbsp;that&nbsp;is&nbsp;User3&nbsp;and&nbsp;User4.<br>
<br>
Bug4&nbsp;can&nbsp;be&nbsp;seen&nbsp;by&nbsp;anyone&nbsp;in&nbsp;Group4.&nbsp;&nbsp;Nobody&nbsp;is&nbsp;in&nbsp;Group4,&nbsp;so&nbsp;none&nbsp;of<br>
these&nbsp;users&nbsp;can&nbsp;see&nbsp;Bug4.<br>
<br>
Bug5&nbsp;can&nbsp;be&nbsp;seen&nbsp;by&nbsp;anyone&nbsp;who&nbsp;is&nbsp;in&nbsp;_both_&nbsp;Group1&nbsp;and&nbsp;Group2.&nbsp;&nbsp;This<br>
is&nbsp;only&nbsp;User4.&nbsp;&nbsp;User1&nbsp;cannot&nbsp;see&nbsp;it&nbsp;because&nbsp;he&nbsp;is&nbsp;not&nbsp;in&nbsp;Group2,&nbsp;and<br>
User2&nbsp;cannot&nbsp;see&nbsp;it&nbsp;because&nbsp;she&nbsp;is&nbsp;not&nbsp;in&nbsp;Group1.<br>
<br>
Bug6&nbsp;can&nbsp;be&nbsp;seen&nbsp;by&nbsp;anyone&nbsp;who&nbsp;is&nbsp;in&nbsp;both&nbsp;Group1&nbsp;and&nbsp;Group3.&nbsp;&nbsp;This<br>
would&nbsp;include&nbsp;User3&nbsp;and&nbsp;User4.&nbsp;&nbsp;Similar&nbsp;to&nbsp;Bug5,&nbsp;User1&nbsp;cannot&nbsp;see&nbsp;Bug6<br>
because&nbsp;he&nbsp;is&nbsp;not&nbsp;in&nbsp;Group3.<br>
<br>
Bug7&nbsp;can&nbsp;be&nbsp;seen&nbsp;by&nbsp;anyone&nbsp;who&nbsp;is&nbsp;in&nbsp;Group1,&nbsp;Group2,&nbsp;and&nbsp;Group3.&nbsp;&nbsp;This<br>
is&nbsp;only&nbsp;User4.&nbsp;&nbsp;All&nbsp;of&nbsp;the&nbsp;others&nbsp;are&nbsp;missing&nbsp;at&nbsp;least&nbsp;one&nbsp;of&nbsp;those<br>
group&nbsp;priveleges,&nbsp;and&nbsp;thus&nbsp;cannot&nbsp;see&nbsp;the&nbsp;bug.<br>
<br>
Bug8&nbsp;can&nbsp;be&nbsp;seen&nbsp;by&nbsp;anyone&nbsp;who&nbsp;is&nbsp;in&nbsp;Group1,&nbsp;Group2,&nbsp;Group3,&nbsp;and<br>
Group4.&nbsp;&nbsp;There&nbsp;is&nbsp;nobody&nbsp;in&nbsp;all&nbsp;four&nbsp;of&nbsp;these&nbsp;groups,&nbsp;so&nbsp;nobody&nbsp;can<br>
see&nbsp;Bug8.&nbsp;&nbsp;It&nbsp;doesn't&nbsp;matter&nbsp;that&nbsp;User4&nbsp;is&nbsp;in&nbsp;Group1,&nbsp;Group2,&nbsp;and<br>
Group3,&nbsp;since&nbsp;he&nbsp;isn't&nbsp;in&nbsp;Group4.<br>
	&nbsp;&nbsp;</P
></DIV
>
      </P
></DIV
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="security"
>4.4. Bugzilla Security</A
></H1
><TABLE
BORDER="0"
WIDTH="100%"
CELLSPACING="0"
CELLPADDING="0"
CLASS="EPIGRAPH"
><TR
><TD
WIDTH="45%"
>&nbsp;</TD
><TD
WIDTH="45%"
ALIGN="LEFT"
VALIGN="TOP"
><I
><P
><I
>Putting your money in a wall safe is better protection than
	depending on the fact that no one knows that you hide your
	money in a mayonnaise jar in your fridge.</I
></P
></I
></TD
></TR
></TABLE
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	Poorly-configured MySQL, Bugzilla, and FTP installations have
	given attackers full access to systems in the past.  Please
	take these guidelines seriously, even for Bugzilla machines
	hidden away behind your firewall.  80% of all computer
	trespassers are insiders, not anonymous crackers.
      </P
></TD
></TR
></TABLE
></DIV
><P
>&#13;      Secure your installation.
      <DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	  These instructions must, of necessity, be somewhat vague
	  since Bugzilla runs on so many different platforms.  If you
	  have refinements of these directions for specific platforms,
	  please submit them to <A
HREF="mailto://mozilla-webtools@mozilla.org"
TARGET="_top"
>mozilla-webtools@mozilla.org</A
>
	</P
></TD
></TR
></TABLE
></DIV
>
      <P
></P
><OL
TYPE="1"
><LI
><P
>&#13;	    Ensure you are running at least MysQL version 3.22.32 or
	    newer.  Earlier versions had notable security holes and
	    poorly secured default configuration choices.
	  </P
></LI
><LI
><P
><EM
>There is no substitute for understanding the
	      tools on your system!</EM
> Read <A
HREF="http://www.mysql.com/documentation/mysql/bychapter/manual_Privilege_system.html"
TARGET="_top"
> The MySQL Privilege System</A
> until you can recite it from memory!</P
><P
>&#13;	    At the very least, ensure you password the "mysql -u root"
	    account and the "bugs" account, establish grant table
	    rights (consult the Keystone guide in Appendix C: The
	    Bugzilla Database for some easy-to-use details) that do
	    not allow CREATE, DROP, RELOAD, SHUTDOWN, and PROCESS for
	    user "bugs".  I wrote up the Keystone advice back when I
	    knew far less about security than I do now : )
	  </P
></LI
><LI
><P
>&#13;	    Lock down /etc/inetd.conf.  Heck, disable inet entirely on
	    this box.  It should only listen to port 25 for Sendmail
	    and port 80 for Apache.
	  </P
></LI
><LI
><P
>&#13;	    Do not run Apache as <SPAN
CLASS="QUOTE"
>"nobody"</SPAN
>.  This will
	    require very lax permissions in your Bugzilla directories.
	    Run it, instead, as a user with a name, set via your
	    httpd.conf file.
	    <DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;		<SPAN
CLASS="QUOTE"
>"nobody"</SPAN
> is a real user on UNIX systems.
		Having a process run as user id <SPAN
CLASS="QUOTE"
>"nobody"</SPAN
>
		is absolutely no protection against system crackers
		versus using any other user account.  As a general
		security measure, I recommend you create unique user
		ID's for each daemon running on your system and, if
		possible, use "chroot" to jail that process away from
		the rest of your system.
	      </P
></TD
></TR
></TABLE
></DIV
>
	  </P
></LI
><LI
><P
>&#13;	    Ensure you have adequate access controls for the
	    $BUGZILLA_HOME/data/ and $BUGZILLA_HOME/shadow/
	    directories, as well as the $BUGZILLA_HOME/localconfig and
	    $BUGZILLA_HOME/globals.pl files. The localconfig file
	    stores your "bugs" user password, which would be terrible
	    to have in the hands of a criminal, while the "globals.pl"
	    stores some default information regarding your
	    installation which could aid a system cracker. In
	    addition, some files under $BUGZILLA_HOME/data/ store
	    sensitive information, and $BUGZILLA_HOME/shadow/ stores
	    bug information for faster retrieval.  If you fail to
	    secure these directories and this file, you will expose
	    bug information to those who may not be allowed to see it.
	  </P
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	      Bugzilla provides default .htaccess files to protect the
	      most common Apache installations.  However, you should
	      verify these are adequate according to the site-wide
	      security policy of your web server, and ensure that the
	      .htaccess files are allowed to "override" default
	      permissions set in your Apache configuration files.
	      Covering Apache security is beyond the scope of this
	      Guide; please consult the Apache documentation for
	      details.
	    </P
><P
>&#13;	      If you are using a web server that does not support the
	      .htaccess control method, <EM
>you are at
		risk!</EM
>  After installing, check to see if
	      you can view the file "localconfig" in your web browser
	      (e.g.:  <A
HREF="http://bugzilla.mozilla.org/localconfig"
TARGET="_top"
> http://bugzilla.mozilla.org/localconfig</A
>).  If you can read the contents of this file, your web server has not secured your bugzilla directory properly and you must fix this problem before deploying Bugzilla.  If, however, it gives you a "Forbidden" error, then it probably respects the .htaccess conventions and you are good to go.
	    </P
></TD
></TR
></TABLE
></DIV
><P
>&#13;	    On Apache, you can use .htaccess files to protect access
	    to these directories, as outlined in <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=57161"
TARGET="_top"
>Bug 57161</A
> for the localconfig file, and <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=65572"
TARGET="_top"
> Bug 65572</A
> for adequate protection in your data/ and shadow/ directories.
	  </P
><P
>&#13;	    Note the instructions which follow are Apache-specific.
	    If you use IIS, Netscape, or other non-Apache web servers,
	    please consult your system documentation for how to secure
	    these files from being transmitted to curious users.
	  </P
><P
>&#13;	    Place the following text into a file named ".htaccess",
	    readable by your web server, in your $BUGZILLA_HOME/data
	    directory. <P
CLASS="literallayout"
>&nbsp;&#60;Files&nbsp;comments&#62;&nbsp;allow<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;from&nbsp;all&nbsp;&#60;/Files&#62;&nbsp;deny&nbsp;from&nbsp;all&nbsp;</P
>
	  </P
><P
>&#13;	    Place the following text into a file named ".htaccess",
	    readable by your web server, in your $BUGZILLA_HOME/
	    directory. <P
CLASS="literallayout"
>&nbsp;&#60;Files&nbsp;localconfig&#62;&nbsp;deny<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;from&nbsp;all&nbsp;&#60;/Files&#62;&nbsp;allow&nbsp;from&nbsp;all&nbsp;</P
>
	  </P
><P
>&#13;	    Place the following text into a file named ".htaccess",
	    readable by your web server, in your $BUGZILLA_HOME/shadow
	    directory. <P
CLASS="literallayout"
>&nbsp;deny&nbsp;from&nbsp;all&nbsp;</P
>
	  </P
></LI
></OL
>
    </P
></DIV
></DIV
><DIV
CLASS="chapter"
><HR><H1
><A
NAME="integration"
>Chapter 5. Integrating Bugzilla with Third-Party Tools</A
></H1
><DIV
CLASS="section"
><H1
CLASS="section"
><A
NAME="bonsai"
>5.1. Bonsai</A
></H1
><P
>Bonsai is a web-based tool for managing <A
HREF="#cvs"
>CVS, the Concurrent Versioning System</A
>
      .  Using Bonsai, administrators can control open/closed status
      of trees, query a fast relational database back-end for change,
      branch, and comment information, and view changes made since the
      last time the tree was closed.  These kinds of changes cause the
      engineer responsible to be <SPAN
CLASS="QUOTE"
>"on the hook"</SPAN
> (include
      cool URL link here for Hook policies at mozilla.org).  Bonsai
      also includes gateways to <A
HREF="#tinderbox"
>Tinderbox, the Mozilla automated build management system</A
> and Bugzilla </P
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="cvs"
>5.2. CVS</A
></H1
><P
>CVS integration is best accomplished, at this point, using
      the Bugzilla Email Gateway.  There have been some files
      submitted to allow greater CVS integration, but we need to make
      certain that Bugzilla is not tied into one particular software
      management package.</P
><P
>&#13;      Follow the instructions in the FAQ for enabling Bugzilla e-mail
      integration.  Ensure that your check-in script sends an email to
      your Bugzilla e-mail gateway with the subject of <SPAN
CLASS="QUOTE"
>"[Bug
	XXXX]"</SPAN
>, and you can have CVS check-in comments append
      to your Bugzilla bug.  If you have your check-in script include
      an @resolution field, you can even change the Bugzilla bug
      state.
    </P
><P
>&#13;      There is also a project, based upon somewhat dated Bugzilla
      code, to integrate CVS and Bugzilla through CVS' ability to
      email.  Check it out at:
      <A
HREF="http://homepages.kcbbs.gen.nz/~tonyg/"
TARGET="_top"
>&#13;      http://homepages.kcbbs.gen.nz/~tonyg/</A
>, under the
      <SPAN
CLASS="QUOTE"
>"cvszilla"</SPAN
> link.
    </P
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="scm"
>5.3. Perforce SCM</A
></H1
><P
>&#13;      You can find the project page for Bugzilla and Teamtrack
      Perforce integration (p4dti) at: <A
HREF="http://www.ravenbrook.com/project/p4dti/"
TARGET="_top"
> http://www.ravenbrook.com/project/p4dti</A
> .  <SPAN
CLASS="QUOTE"
>"p4dti"</SPAN
> is now an officially supported product from Perforce, and you can find the "Perforce Public Depot" p4dti page at <A
HREF="http://public.perforce.com/public/perforce/p4dti/index.html"
TARGET="_top"
> http://public.perforce.com/public/perforce/p4dti/index.html</A
>.
    </P
><P
>&#13;      Integration of Perforce with Bugzilla, once patches are applied,
      is seamless.  Perforce replication information will appear below
      the comments of each bug.  Be certain you have a matching set of
      patches for the Bugzilla version you are installing.  p4dti is
      designed to support multiple defect trackers, and maintains its
      own documentation for it. Please consult the pages linked above
      for further information.
    </P
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="tinderbox"
>5.4. Tinderbox/Tinderbox2</A
></H1
><P
>We need Tinderbox integration information.</P
></DIV
></DIV
><DIV
CLASS="chapter"
><HR><H1
><A
NAME="future"
>Chapter 6. The Future of Bugzilla</A
></H1
><TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="synopsis"
>Bugzilla's Future.  Much of this is the present, now.</PRE
></FONT
></TD
></TR
></TABLE
><P
>&#13;  Bugzilla's future is a constantly-changing thing, as various developers
  <SPAN
CLASS="QUOTE"
>"scratch an itch"</SPAN
> when it comes to functionality.
  Thus this section is very malleable, subject to change without notice, etc.
  You'll probably also notice the lack of formatting.  I apologize that it's
  not quite as readable as the rest of the Guide.
    </P
><P
>&#13;    <P
CLASS="literallayout"
><br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bugzilla&nbsp;Blue&nbsp;Sky<br>
<br>
Customisability<br>
<br>
&nbsp;&nbsp;&nbsp;One&nbsp;of&nbsp;the&nbsp;major&nbsp;stumbling&nbsp;blocks&nbsp;of&nbsp;Bugzilla&nbsp;has&nbsp;been&nbsp;that&nbsp;it&nbsp;is&nbsp;too<br>
&nbsp;&nbsp;&nbsp;rigid&nbsp;and&nbsp;does&nbsp;not&nbsp;adapt&nbsp;itself&nbsp;well&nbsp;enough&nbsp;to&nbsp;the&nbsp;needs&nbsp;of&nbsp;an<br>
&nbsp;&nbsp;&nbsp;organisation.&nbsp;&nbsp;This&nbsp;has&nbsp;led&nbsp;to&nbsp;organisations&nbsp;making&nbsp;changes&nbsp;to&nbsp;the<br>
&nbsp;&nbsp;&nbsp;Bugzilla&nbsp;code&nbsp;that&nbsp;need&nbsp;to&nbsp;be&nbsp;redone&nbsp;each&nbsp;new&nbsp;version&nbsp;of&nbsp;Bugzilla.<br>
&nbsp;&nbsp;&nbsp;Bugzilla&nbsp;should&nbsp;attempt&nbsp;to&nbsp;move&nbsp;away&nbsp;from&nbsp;this&nbsp;to&nbsp;a&nbsp;world&nbsp;where&nbsp;this<br>
&nbsp;&nbsp;&nbsp;doesn't&nbsp;need&nbsp;to&nbsp;occur.<br>
<br>
&nbsp;&nbsp;&nbsp;Most&nbsp;of&nbsp;the&nbsp;subsections&nbsp;in&nbsp;this&nbsp;section&nbsp;are&nbsp;currently&nbsp;explicit&nbsp;design<br>
&nbsp;&nbsp;&nbsp;goals&nbsp;for&nbsp;the&nbsp;"Bugzilla&nbsp;3"&nbsp;rewrite.&nbsp;&nbsp;This&nbsp;does&nbsp;not&nbsp;necessarily&nbsp;mean<br>
&nbsp;&nbsp;&nbsp;that&nbsp;they&nbsp;will&nbsp;not&nbsp;occur&nbsp;before&nbsp;them&nbsp;in&nbsp;Bugzilla&nbsp;2,&nbsp;but&nbsp;most&nbsp;are<br>
&nbsp;&nbsp;&nbsp;significant&nbsp;undertakings.<br>
<br>
&nbsp;&nbsp;Field&nbsp;Customisation<br>
<br>
&nbsp;&nbsp;&nbsp;Many&nbsp;installations&nbsp;wish&nbsp;to&nbsp;customise&nbsp;the&nbsp;fields&nbsp;that&nbsp;appear&nbsp;on&nbsp;bug<br>
&nbsp;&nbsp;&nbsp;reports.&nbsp;&nbsp;&nbsp;Current&nbsp;versions&nbsp;of&nbsp;Bugzilla&nbsp;offer&nbsp;limited<br>
&nbsp;&nbsp;&nbsp;customisability.&nbsp;&nbsp;In&nbsp;particular,&nbsp;some&nbsp;fields&nbsp;can&nbsp;be&nbsp;turned&nbsp;off.<br>
<br>
&nbsp;&nbsp;&nbsp;However,&nbsp;many&nbsp;administrators&nbsp;wish&nbsp;to&nbsp;add&nbsp;their&nbsp;own&nbsp;fields,&nbsp;and&nbsp;rename<br>
&nbsp;&nbsp;&nbsp;or&nbsp;otherwise&nbsp;modify&nbsp;existing&nbsp;fields.&nbsp;&nbsp;An&nbsp;architecture&nbsp;that&nbsp;supports<br>
&nbsp;&nbsp;&nbsp;this&nbsp;would&nbsp;be&nbsp;extraordinarily&nbsp;useful.<br>
<br>
&nbsp;&nbsp;&nbsp;Indeed,&nbsp;many&nbsp;fields&nbsp;work&nbsp;similarly&nbsp;and&nbsp;could&nbsp;be&nbsp;abstracted&nbsp;into&nbsp;"field<br>
&nbsp;&nbsp;&nbsp;types",&nbsp;so&nbsp;that&nbsp;an&nbsp;administrator&nbsp;need&nbsp;write&nbsp;little&nbsp;or&nbsp;no&nbsp;code&nbsp;to<br>
&nbsp;&nbsp;&nbsp;support&nbsp;the&nbsp;new&nbsp;fields&nbsp;they&nbsp;desire.<br>
<br>
&nbsp;&nbsp;&nbsp;Possible&nbsp;field&nbsp;types&nbsp;include&nbsp;text&nbsp;(eg&nbsp;status&nbsp;whiteboard),&nbsp;numbers,<br>
&nbsp;&nbsp;&nbsp;dates&nbsp;(eg&nbsp;report&nbsp;time),&nbsp;accounts&nbsp;(eg&nbsp;reporter,&nbsp;qa,&nbsp;cc),&nbsp;inter-bug<br>
&nbsp;&nbsp;&nbsp;relationships&nbsp;(dependencies,&nbsp;duplicates),&nbsp;option&nbsp;groups&nbsp;(platform,&nbsp;os,<br>
&nbsp;&nbsp;&nbsp;severity,&nbsp;priority,&nbsp;target&nbsp;milestone,&nbsp;version)&nbsp;etc.<br>
<br>
&nbsp;&nbsp;&nbsp;Ideally&nbsp;an&nbsp;administrator&nbsp;could&nbsp;configure&nbsp;their&nbsp;fields&nbsp;through&nbsp;a<br>
&nbsp;&nbsp;&nbsp;Bugzilla&nbsp;interface&nbsp;that&nbsp;requires&nbsp;no&nbsp;code&nbsp;to&nbsp;be&nbsp;added.&nbsp;&nbsp;However,&nbsp;it&nbsp;is<br>
&nbsp;&nbsp;&nbsp;highly&nbsp;unlikely&nbsp;this&nbsp;ideal&nbsp;will&nbsp;never&nbsp;be&nbsp;met,&nbsp;and&nbsp;in&nbsp;a&nbsp;similar&nbsp;way<br>
&nbsp;&nbsp;&nbsp;that&nbsp;office&nbsp;applications&nbsp;have&nbsp;scripting&nbsp;languages,&nbsp;Bugzilla&nbsp;should<br>
&nbsp;&nbsp;&nbsp;allow&nbsp;new&nbsp;field&nbsp;types&nbsp;to&nbsp;be&nbsp;written.<br>
<br>
&nbsp;&nbsp;&nbsp;Similarly,&nbsp;a&nbsp;common&nbsp;desire&nbsp;is&nbsp;for&nbsp;resolutions&nbsp;to&nbsp;be&nbsp;added&nbsp;or&nbsp;removed.<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;Allocations<br>
<br>
&nbsp;&nbsp;&nbsp;?<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;Option&nbsp;Groups<br>
<br>
&nbsp;&nbsp;&nbsp;?<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;Relations<br>
<br>
&nbsp;&nbsp;&nbsp;?<br>
<br>
&nbsp;&nbsp;Database&nbsp;Integrity<br>
<br>
&nbsp;&nbsp;&nbsp;Furthermore,&nbsp;it&nbsp;is&nbsp;desirable&nbsp;for&nbsp;administrators&nbsp;to&nbsp;be&nbsp;able&nbsp;to&nbsp;specify<br>
&nbsp;&nbsp;&nbsp;rules&nbsp;that&nbsp;must&nbsp;or&nbsp;should&nbsp;apply&nbsp;between&nbsp;the&nbsp;fields&nbsp;on&nbsp;a&nbsp;bug&nbsp;report.<br>
<br>
&nbsp;&nbsp;&nbsp;For&nbsp;example,&nbsp;you&nbsp;might&nbsp;wish&nbsp;to&nbsp;specify&nbsp;that&nbsp;a&nbsp;bug&nbsp;with&nbsp;status&nbsp;ASSIGNED<br>
&nbsp;&nbsp;&nbsp;must&nbsp;have&nbsp;a&nbsp;target&nbsp;milestone&nbsp;field&nbsp;that&nbsp;that&nbsp;is&nbsp;not&nbsp;untargetted.&nbsp;&nbsp;Or<br>
&nbsp;&nbsp;&nbsp;that&nbsp;a&nbsp;bug&nbsp;with&nbsp;a&nbsp;certain&nbsp;number&nbsp;of&nbsp;votes&nbsp;should&nbsp;get&nbsp;ASSIGNED.&nbsp;&nbsp;Or<br>
&nbsp;&nbsp;&nbsp;that&nbsp;the&nbsp;QA&nbsp;contact&nbsp;must&nbsp;be&nbsp;different&nbsp;from&nbsp;the&nbsp;assignee.<br>
<br>
&nbsp;&nbsp;&nbsp;"Must"&nbsp;relationships&nbsp;could&nbsp;be&nbsp;implemented&nbsp;by&nbsp;refusing&nbsp;to&nbsp;make&nbsp;changes<br>
&nbsp;&nbsp;&nbsp;that&nbsp;violate&nbsp;the&nbsp;relationships,&nbsp;or&nbsp;alternatively,&nbsp;automatically<br>
&nbsp;&nbsp;&nbsp;updating&nbsp;certain&nbsp;fields&nbsp;in&nbsp;order&nbsp;to&nbsp;satisfy&nbsp;the&nbsp;criteria.&nbsp;&nbsp;Which<br>
&nbsp;&nbsp;&nbsp;occurs&nbsp;should&nbsp;be&nbsp;up&nbsp;to&nbsp;the&nbsp;administrator.<br>
<br>
&nbsp;&nbsp;&nbsp;"Should"&nbsp;relationships&nbsp;could&nbsp;be&nbsp;implemented&nbsp;by&nbsp;a&nbsp;combination&nbsp;of<br>
&nbsp;&nbsp;&nbsp;emitting&nbsp;warnings&nbsp;on&nbsp;the&nbsp;process&nbsp;bug&nbsp;page,&nbsp;the&nbsp;same&nbsp;on&nbsp;notification<br>
&nbsp;&nbsp;&nbsp;mails,&nbsp;or&nbsp;emitting&nbsp;periodic&nbsp;whine&nbsp;mails&nbsp;about&nbsp;the&nbsp;situation.&nbsp;&nbsp;Again,<br>
&nbsp;&nbsp;&nbsp;which&nbsp;occurs&nbsp;should&nbsp;be&nbsp;up&nbsp;to&nbsp;the&nbsp;administrator.<br>
<br>
&nbsp;&nbsp;&nbsp;It&nbsp;should&nbsp;also&nbsp;be&nbsp;possible&nbsp;for&nbsp;whine&nbsp;mails&nbsp;to&nbsp;be&nbsp;emitted&nbsp;for&nbsp;"must"<br>
&nbsp;&nbsp;&nbsp;relationships,&nbsp;as&nbsp;they&nbsp;might&nbsp;become&nbsp;violated&nbsp;through&nbsp;direct&nbsp;database<br>
&nbsp;&nbsp;&nbsp;access,&nbsp;Bugzilla&nbsp;bugs,&nbsp;or&nbsp;because&nbsp;they&nbsp;were&nbsp;there&nbsp;before&nbsp;the<br>
&nbsp;&nbsp;&nbsp;relationship&nbsp;was&nbsp;enforced.<br>
<br>
&nbsp;&nbsp;&nbsp;As&nbsp;well&nbsp;as&nbsp;implementing&nbsp;intra-bug&nbsp;constraints,&nbsp;it&nbsp;would&nbsp;be&nbsp;useful&nbsp;to<br>
&nbsp;&nbsp;&nbsp;create&nbsp;inter-bug&nbsp;constraints.&nbsp;&nbsp;For&nbsp;example,&nbsp;a&nbsp;bug&nbsp;that&nbsp;is&nbsp;dependent&nbsp;on<br>
&nbsp;&nbsp;&nbsp;another&nbsp;bug&nbsp;should&nbsp;not&nbsp;have&nbsp;an&nbsp;earlier&nbsp;milestone&nbsp;or&nbsp;greater&nbsp;priority<br>
&nbsp;&nbsp;&nbsp;than&nbsp;that&nbsp;bug.<br>
<br>
&nbsp;&nbsp;Database&nbsp;Adaptability<br>
<br>
&nbsp;&nbsp;&nbsp;Often&nbsp;an&nbsp;administrator&nbsp;desires&nbsp;that&nbsp;fields&nbsp;adapt&nbsp;to&nbsp;the&nbsp;values&nbsp;of<br>
&nbsp;&nbsp;&nbsp;other&nbsp;fields.&nbsp;&nbsp;For&nbsp;example,&nbsp;the&nbsp;value&nbsp;of&nbsp;a&nbsp;field&nbsp;might&nbsp;determine&nbsp;the<br>
&nbsp;&nbsp;&nbsp;possible&nbsp;values&nbsp;of&nbsp;another&nbsp;field&nbsp;or&nbsp;even&nbsp;whether&nbsp;it&nbsp;appears&nbsp;(whether<br>
&nbsp;&nbsp;&nbsp;it&nbsp;is&nbsp;"applicable").<br>
<br>
&nbsp;&nbsp;&nbsp;Limited&nbsp;adaptability&nbsp;is&nbsp;present&nbsp;in&nbsp;Bugzilla&nbsp;2,&nbsp;and&nbsp;only&nbsp;on&nbsp;the<br>
&nbsp;&nbsp;&nbsp;"Product"&nbsp;field:<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;The&nbsp;possible&nbsp;values&nbsp;of&nbsp;the&nbsp;target&nbsp;milestone,&nbsp;version&nbsp;and&nbsp;component<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;fields&nbsp;depend&nbsp;on&nbsp;the&nbsp;product.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;UNCONFIRMED&nbsp;can&nbsp;be&nbsp;turned&nbsp;off&nbsp;for&nbsp;specific&nbsp;products.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;Voting&nbsp;can&nbsp;be&nbsp;configured&nbsp;differently&nbsp;or&nbsp;turned&nbsp;off&nbsp;for&nbsp;different<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;products,&nbsp;and&nbsp;there&nbsp;is&nbsp;a&nbsp;separate&nbsp;user&nbsp;vote&nbsp;limits&nbsp;for&nbsp;each<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;product.<br>
<br>
&nbsp;&nbsp;&nbsp;It&nbsp;would&nbsp;be&nbsp;good&nbsp;if&nbsp;more&nbsp;adaptability&nbsp;was&nbsp;present,&nbsp;both&nbsp;in&nbsp;terms&nbsp;of<br>
&nbsp;&nbsp;&nbsp;all&nbsp;fields&nbsp;relying&nbsp;on&nbsp;the&nbsp;product,&nbsp;as&nbsp;well&nbsp;as&nbsp;the&nbsp;ability&nbsp;to&nbsp;adapt<br>
&nbsp;&nbsp;&nbsp;based&nbsp;on&nbsp;the&nbsp;value&nbsp;of&nbsp;all&nbsp;fields.<br>
<br>
&nbsp;&nbsp;&nbsp;Example&nbsp;???<br>
<br>
&nbsp;&nbsp;&nbsp;General&nbsp;adaptability&nbsp;raises&nbsp;the&nbsp;issue&nbsp;of&nbsp;circular&nbsp;references&nbsp;between<br>
&nbsp;&nbsp;&nbsp;fields&nbsp;causing&nbsp;problems.&nbsp;&nbsp;One&nbsp;possible&nbsp;solution&nbsp;to&nbsp;this&nbsp;is&nbsp;to&nbsp;place<br>
&nbsp;&nbsp;&nbsp;the&nbsp;fields&nbsp;in&nbsp;a&nbsp;total&nbsp;ordering&nbsp;and&nbsp;require&nbsp;a&nbsp;field&nbsp;refer&nbsp;only&nbsp;to&nbsp;the<br>
&nbsp;&nbsp;&nbsp;previous&nbsp;fields.<br>
<br>
&nbsp;&nbsp;&nbsp;In&nbsp;Bugzilla&nbsp;2,&nbsp;changing&nbsp;the&nbsp;product&nbsp;of&nbsp;a&nbsp;bug&nbsp;meant&nbsp;a&nbsp;second&nbsp;page&nbsp;would<br>
&nbsp;&nbsp;&nbsp;appear&nbsp;that&nbsp;allowed&nbsp;you&nbsp;to&nbsp;choose&nbsp;a&nbsp;new&nbsp;milestone,&nbsp;component&nbsp;and<br>
&nbsp;&nbsp;&nbsp;version,&nbsp;as&nbsp;those&nbsp;fields&nbsp;adapted&nbsp;themselves&nbsp;to&nbsp;the&nbsp;new&nbsp;product.&nbsp;&nbsp;This<br>
&nbsp;&nbsp;&nbsp;page&nbsp;could&nbsp;be&nbsp;generalised&nbsp;to&nbsp;support&nbsp;all&nbsp;instances&nbsp;where:<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;a&nbsp;field&nbsp;value&nbsp;must&nbsp;or&nbsp;might&nbsp;be&nbsp;changed&nbsp;because&nbsp;the&nbsp;possible&nbsp;values<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;have&nbsp;changed<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;is&nbsp;going&nbsp;to&nbsp;drop&nbsp;off&nbsp;because&nbsp;it&nbsp;it&nbsp;is&nbsp;no&nbsp;longer&nbsp;applicable,&nbsp;and<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;this&nbsp;should&nbsp;be&nbsp;confirmed<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;must&nbsp;be&nbsp;specified&nbsp;because&nbsp;it&nbsp;is&nbsp;suddenly&nbsp;applicable,&nbsp;and&nbsp;the<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;default&nbsp;value,&nbsp;if&nbsp;one&nbsp;exists,&nbsp;might&nbsp;not&nbsp;be&nbsp;acceptable<br>
<br>
&nbsp;&nbsp;Database&nbsp;Independence<br>
<br>
&nbsp;&nbsp;&nbsp;Currently&nbsp;Bugzilla&nbsp;only&nbsp;runs&nbsp;on&nbsp;the&nbsp;MySQL&nbsp;database.&nbsp;&nbsp;It&nbsp;would&nbsp;be<br>
&nbsp;&nbsp;&nbsp;desirable&nbsp;for&nbsp;Bugzilla&nbsp;to&nbsp;run&nbsp;on&nbsp;other&nbsp;databases,&nbsp;because:<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;Organisations&nbsp;may&nbsp;have&nbsp;existing&nbsp;database&nbsp;products&nbsp;they&nbsp;use&nbsp;and<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;would&nbsp;prefer&nbsp;to&nbsp;run&nbsp;a&nbsp;homogenous&nbsp;environment.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;Databases&nbsp;each&nbsp;have&nbsp;their&nbsp;own&nbsp;shortcomings,&nbsp;including&nbsp;MySQL.&nbsp;&nbsp;An<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;administrator&nbsp;might&nbsp;choose&nbsp;a&nbsp;database&nbsp;that&nbsp;would&nbsp;work&nbsp;better&nbsp;with<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;their&nbsp;Bugzilla.<br>
<br>
&nbsp;&nbsp;&nbsp;This&nbsp;raises&nbsp;the&nbsp;possibility&nbsp;that&nbsp;we&nbsp;could&nbsp;use&nbsp;features&nbsp;that&nbsp;are&nbsp;only<br>
&nbsp;&nbsp;&nbsp;present&nbsp;in&nbsp;some&nbsp;databases,&nbsp;by&nbsp;appropriately&nbsp;falling&nbsp;back.&nbsp;&nbsp;For<br>
&nbsp;&nbsp;&nbsp;example,&nbsp;in&nbsp;the&nbsp;MySQL&nbsp;world,&nbsp;we&nbsp;live&nbsp;without:<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;record-level&nbsp;locking,&nbsp;instead&nbsp;we&nbsp;use&nbsp;table-level&nbsp;locking<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;referential&nbsp;and&nbsp;record&nbsp;constraints,&nbsp;instead&nbsp;we&nbsp;checking&nbsp;code<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;subselects,&nbsp;instead&nbsp;we&nbsp;use&nbsp;multiple&nbsp;queries&nbsp;and&nbsp;redundant&nbsp;"caches"<br>
<br>
&nbsp;&nbsp;Multiple&nbsp;Front&nbsp;Ends<br>
<br>
&nbsp;&nbsp;&nbsp;Currently&nbsp;Bugzilla&nbsp;is&nbsp;manipulated&nbsp;via&nbsp;the&nbsp;Web,&nbsp;and&nbsp;notifies&nbsp;via<br>
&nbsp;&nbsp;&nbsp;E-Mail.&nbsp;&nbsp;It&nbsp;would&nbsp;be&nbsp;desirable&nbsp;for&nbsp;Bugzilla&nbsp;to&nbsp;easily&nbsp;support&nbsp;various<br>
&nbsp;&nbsp;&nbsp;front&nbsp;ends.<br>
<br>
&nbsp;&nbsp;&nbsp;There&nbsp;is&nbsp;no&nbsp;reason&nbsp;that&nbsp;Bugzilla&nbsp;could&nbsp;not&nbsp;be&nbsp;controlled&nbsp;via&nbsp;a&nbsp;whole<br>
&nbsp;&nbsp;&nbsp;range&nbsp;of&nbsp;front&nbsp;ends,&nbsp;including&nbsp;Web,&nbsp;E-Mail,&nbsp;IRC,&nbsp;ICQ,&nbsp;etc,&nbsp;and<br>
&nbsp;&nbsp;&nbsp;similarly&nbsp;for&nbsp;how&nbsp;it&nbsp;notifies.&nbsp;&nbsp;It's&nbsp;also&nbsp;possible&nbsp;that&nbsp;we&nbsp;could<br>
&nbsp;&nbsp;&nbsp;introduce&nbsp;a&nbsp;special&nbsp;Bugzilla&nbsp;client&nbsp;that&nbsp;uses&nbsp;its&nbsp;own&nbsp;protocol,&nbsp;for<br>
&nbsp;&nbsp;&nbsp;maximum&nbsp;user&nbsp;productivity.<br>
<br>
&nbsp;&nbsp;&nbsp;Indeed&nbsp;a&nbsp;request&nbsp;reply&nbsp;might&nbsp;be&nbsp;returned&nbsp;via&nbsp;a&nbsp;totally&nbsp;different<br>
&nbsp;&nbsp;&nbsp;transport&nbsp;method&nbsp;than&nbsp;was&nbsp;use&nbsp;to&nbsp;submit&nbsp;the&nbsp;request.<br>
<br>
Internationalisation<br>
<br>
&nbsp;&nbsp;&nbsp;Bugzilla&nbsp;currently&nbsp;supports&nbsp;only&nbsp;English.&nbsp;&nbsp;All&nbsp;of&nbsp;the&nbsp;field&nbsp;names,<br>
&nbsp;&nbsp;&nbsp;user&nbsp;instructions,&nbsp;etc&nbsp;are&nbsp;written&nbsp;in&nbsp;English.&nbsp;&nbsp;It&nbsp;would&nbsp;be&nbsp;desirable<br>
&nbsp;&nbsp;&nbsp;to&nbsp;allow&nbsp;"language&nbsp;packs"&nbsp;so&nbsp;Bugzilla&nbsp;can&nbsp;be&nbsp;easily&nbsp;used&nbsp;in<br>
&nbsp;&nbsp;&nbsp;non-English&nbsp;speaking&nbsp;locales.<br>
<br>
&nbsp;&nbsp;&nbsp;To&nbsp;a&nbsp;degree&nbsp;field&nbsp;customisation&nbsp;supports&nbsp;this,&nbsp;because&nbsp;administrators<br>
&nbsp;&nbsp;&nbsp;could&nbsp;specify&nbsp;their&nbsp;own&nbsp;fields&nbsp;names&nbsp;anyway.&nbsp;&nbsp;However,&nbsp;there&nbsp;will<br>
&nbsp;&nbsp;&nbsp;always&nbsp;be&nbsp;some&nbsp;basic&nbsp;facilities&nbsp;not&nbsp;covered&nbsp;by&nbsp;this,&nbsp;and&nbsp;it&nbsp;is<br>
&nbsp;&nbsp;&nbsp;desirable&nbsp;that&nbsp;the&nbsp;administrator's&nbsp;interface&nbsp;also&nbsp;is<br>
&nbsp;&nbsp;&nbsp;internationalisable.<br>
<br>
Better&nbsp;Searching<br>
<br>
&nbsp;&nbsp;General&nbsp;Summary&nbsp;Reports<br>
<br>
&nbsp;&nbsp;&nbsp;Sometimes,&nbsp;the&nbsp;normal&nbsp;querying&nbsp;page&nbsp;leaves&nbsp;a&nbsp;lot&nbsp;to&nbsp;be&nbsp;desired.&nbsp;&nbsp;There<br>
&nbsp;&nbsp;&nbsp;are&nbsp;other&nbsp;facilities&nbsp;already&nbsp;in&nbsp;place&nbsp;or&nbsp;which&nbsp;people&nbsp;have&nbsp;asked&nbsp;for:<br>
<br>
&nbsp;&nbsp;&nbsp;Most&nbsp;Doomed&nbsp;Reports&nbsp;-&nbsp;All&nbsp;Bugs&nbsp;or&nbsp;All&nbsp;Bugs&nbsp;In&nbsp;A&nbsp;Product,&nbsp;Categorised<br>
&nbsp;&nbsp;&nbsp;On&nbsp;Assignee,&nbsp;Shows&nbsp;and&nbsp;Counts&nbsp;Number&nbsp;of&nbsp;Bugs&nbsp;For&nbsp;Each&nbsp;Assignee<br>
&nbsp;&nbsp;&nbsp;Most&nbsp;Voted&nbsp;For&nbsp;Bugs&nbsp;-&nbsp;All&nbsp;Bugs,&nbsp;Categorised&nbsp;On&nbsp;Product,&nbsp;Shows&nbsp;Top&nbsp;Ten<br>
&nbsp;&nbsp;&nbsp;Bugs&nbsp;Voters&nbsp;Most&nbsp;Want&nbsp;Fixed<br>
&nbsp;&nbsp;&nbsp;Number&nbsp;of&nbsp;Open&nbsp;Bugs&nbsp;For&nbsp;An&nbsp;Assignee&nbsp;-&nbsp;Bug&nbsp;List,&nbsp;Categorised&nbsp;On<br>
&nbsp;&nbsp;&nbsp;Developers,&nbsp;Counts&nbsp;Number&nbsp;of&nbsp;Bugs&nbsp;In&nbsp;Category<br>
<br>
&nbsp;&nbsp;&nbsp;The&nbsp;important&nbsp;thing&nbsp;to&nbsp;realise&nbsp;is&nbsp;that&nbsp;people&nbsp;want&nbsp;categorised&nbsp;reports<br>
&nbsp;&nbsp;&nbsp;on&nbsp;all&nbsp;sorts&nbsp;of&nbsp;things&nbsp;-&nbsp;a&nbsp;general&nbsp;summary&nbsp;report.<br>
<br>
&nbsp;&nbsp;&nbsp;In&nbsp;a&nbsp;categorised&nbsp;report,&nbsp;you&nbsp;choose&nbsp;the&nbsp;subset&nbsp;of&nbsp;bugs&nbsp;you&nbsp;wish&nbsp;to<br>
&nbsp;&nbsp;&nbsp;operate&nbsp;on&nbsp;(similar&nbsp;to&nbsp;how&nbsp;you&nbsp;would&nbsp;specify&nbsp;a&nbsp;query),&nbsp;and&nbsp;then<br>
&nbsp;&nbsp;&nbsp;categorise&nbsp;them&nbsp;on&nbsp;one&nbsp;or&nbsp;more&nbsp;fields.<br>
<br>
&nbsp;&nbsp;&nbsp;For&nbsp;each&nbsp;category&nbsp;you&nbsp;display&nbsp;the&nbsp;count&nbsp;of&nbsp;the&nbsp;number&nbsp;of&nbsp;things&nbsp;in<br>
&nbsp;&nbsp;&nbsp;that&nbsp;category.&nbsp;&nbsp;You&nbsp;can&nbsp;optionally&nbsp;display&nbsp;the&nbsp;bugs&nbsp;themselves,&nbsp;or<br>
&nbsp;&nbsp;&nbsp;leave&nbsp;them&nbsp;out,&nbsp;just&nbsp;showing&nbsp;the&nbsp;counts.&nbsp;&nbsp;And&nbsp;you&nbsp;can&nbsp;optionally&nbsp;limit<br>
&nbsp;&nbsp;&nbsp;the&nbsp;number&nbsp;of&nbsp;things&nbsp;(bugs&nbsp;or&nbsp;subcategories)&nbsp;that&nbsp;display&nbsp;in&nbsp;each<br>
&nbsp;&nbsp;&nbsp;category.<br>
<br>
&nbsp;&nbsp;&nbsp;Such&nbsp;a&nbsp;mechanism&nbsp;would&nbsp;let&nbsp;you&nbsp;do&nbsp;all&nbsp;of&nbsp;the&nbsp;above&nbsp;and&nbsp;more.<br>
&nbsp;&nbsp;&nbsp;Applications&nbsp;of&nbsp;this&nbsp;mechanism&nbsp;would&nbsp;only&nbsp;be&nbsp;recognised&nbsp;once&nbsp;it&nbsp;was<br>
&nbsp;&nbsp;&nbsp;implemented.<br>
<br>
&nbsp;&nbsp;Related&nbsp;Bugs<br>
<br>
&nbsp;&nbsp;&nbsp;It&nbsp;would&nbsp;be&nbsp;nice&nbsp;to&nbsp;have&nbsp;a&nbsp;field&nbsp;where&nbsp;you&nbsp;could&nbsp;enter&nbsp;other&nbsp;bugs<br>
&nbsp;&nbsp;&nbsp;related&nbsp;to&nbsp;the&nbsp;current&nbsp;bug.&nbsp;&nbsp;It&nbsp;would&nbsp;be&nbsp;handy&nbsp;for&nbsp;navigation&nbsp;and<br>
&nbsp;&nbsp;&nbsp;possibly&nbsp;even&nbsp;finding&nbsp;duplicates.<br>
<br>
&nbsp;&nbsp;Column&nbsp;Specification&nbsp;Support<br>
<br>
&nbsp;&nbsp;&nbsp;Currently&nbsp;bug&nbsp;lists&nbsp;use&nbsp;the&nbsp;columns&nbsp;that&nbsp;you&nbsp;last&nbsp;used.&nbsp;&nbsp;This&nbsp;doesn't<br>
&nbsp;&nbsp;&nbsp;work&nbsp;well&nbsp;for&nbsp;"prepackaged&nbsp;queries",&nbsp;where&nbsp;you&nbsp;followed&nbsp;a&nbsp;link.&nbsp;&nbsp;You<br>
&nbsp;&nbsp;&nbsp;can&nbsp;probably&nbsp;add&nbsp;a&nbsp;column&nbsp;by&nbsp;specifying&nbsp;a&nbsp;sort&nbsp;column,&nbsp;but&nbsp;this&nbsp;is<br>
&nbsp;&nbsp;&nbsp;difficult&nbsp;and&nbsp;suboptimal.<br>
<br>
&nbsp;&nbsp;&nbsp;Furthermore,&nbsp;I&nbsp;find&nbsp;that&nbsp;when&nbsp;I&nbsp;want&nbsp;to&nbsp;add&nbsp;a&nbsp;column&nbsp;to&nbsp;a&nbsp;bug&nbsp;list,<br>
&nbsp;&nbsp;&nbsp;it's&nbsp;usually&nbsp;a&nbsp;one&nbsp;off&nbsp;and&nbsp;I&nbsp;would&nbsp;prefer&nbsp;it&nbsp;to&nbsp;go&nbsp;away&nbsp;for&nbsp;the&nbsp;next<br>
&nbsp;&nbsp;&nbsp;query.&nbsp;&nbsp;Hence,&nbsp;it&nbsp;would&nbsp;be&nbsp;nice&nbsp;to&nbsp;specify&nbsp;the&nbsp;columns&nbsp;that&nbsp;appear&nbsp;on<br>
&nbsp;&nbsp;&nbsp;the&nbsp;bug&nbsp;list&nbsp;(and&nbsp;general&nbsp;summary&nbsp;report)&nbsp;pages.&nbsp;&nbsp;The&nbsp;default&nbsp;query<br>
&nbsp;&nbsp;&nbsp;mechanism&nbsp;should&nbsp;be&nbsp;able&nbsp;to&nbsp;let&nbsp;you&nbsp;specify&nbsp;your&nbsp;default&nbsp;columns.<br>
<br>
&nbsp;&nbsp;Advanced&nbsp;Querying&nbsp;Redesign<br>
<br>
&nbsp;&nbsp;&nbsp;?<br>
<br>
Keywords<br>
<br>
&nbsp;&nbsp;&nbsp;People&nbsp;have&nbsp;a&nbsp;need&nbsp;to&nbsp;apply&nbsp;tags&nbsp;to&nbsp;bugs.&nbsp;&nbsp;In&nbsp;the&nbsp;beginning,&nbsp;people<br>
&nbsp;&nbsp;&nbsp;placed&nbsp;designators&nbsp;in&nbsp;the&nbsp;summary&nbsp;and&nbsp;status&nbsp;whiteboard.&nbsp;&nbsp;However,<br>
&nbsp;&nbsp;&nbsp;these&nbsp;fields&nbsp;were&nbsp;not&nbsp;designed&nbsp;for&nbsp;that,&nbsp;and&nbsp;so&nbsp;there&nbsp;were&nbsp;many&nbsp;flaws<br>
&nbsp;&nbsp;&nbsp;with&nbsp;this&nbsp;system:<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;They&nbsp;pollute&nbsp;the&nbsp;field&nbsp;with&nbsp;information&nbsp;that&nbsp;was&nbsp;never&nbsp;intended&nbsp;to<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;be&nbsp;present.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;Removing&nbsp;them&nbsp;with&nbsp;a&nbsp;bulk&nbsp;change&nbsp;is&nbsp;a&nbsp;difficult&nbsp;problem&nbsp;that&nbsp;has<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;too&nbsp;many&nbsp;pitfalls&nbsp;to&nbsp;implement.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;You&nbsp;can&nbsp;easily&nbsp;get&nbsp;the&nbsp;capitalisation&nbsp;wrong.<br>
<br>
&nbsp;&nbsp;&nbsp;Then&nbsp;dependencies&nbsp;were&nbsp;introduced&nbsp;(when?),&nbsp;and&nbsp;people&nbsp;realised&nbsp;that<br>
&nbsp;&nbsp;&nbsp;they&nbsp;could&nbsp;use&nbsp;them&nbsp;for&nbsp;"tracking&nbsp;bugs".&nbsp;&nbsp;Again,&nbsp;dependencies&nbsp;were&nbsp;not<br>
&nbsp;&nbsp;&nbsp;designed&nbsp;for&nbsp;that,&nbsp;and&nbsp;so&nbsp;there&nbsp;were&nbsp;more&nbsp;flaws,&nbsp;albeit&nbsp;different<br>
&nbsp;&nbsp;&nbsp;ones,&nbsp;including:<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;They&nbsp;aren't&nbsp;really&nbsp;bugs,&nbsp;so&nbsp;it's&nbsp;difficult&nbsp;to&nbsp;distinguish&nbsp;issues<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;from&nbsp;bugs.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;They&nbsp;can&nbsp;pollute&nbsp;bugs&nbsp;counts,&nbsp;and&nbsp;you&nbsp;must&nbsp;somehow&nbsp;exclude&nbsp;them<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;from&nbsp;queries.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;There&nbsp;is&nbsp;a&nbsp;whole&nbsp;lot&nbsp;of&nbsp;useless&nbsp;information&nbsp;on&nbsp;them.&nbsp;&nbsp;They&nbsp;have&nbsp;an<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;assignee&nbsp;but&nbsp;there&nbsp;is&nbsp;nothing&nbsp;to&nbsp;fix,&nbsp;and&nbsp;that&nbsp;person&nbsp;can&nbsp;get<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;whined&nbsp;at&nbsp;by&nbsp;Bugzilla.&nbsp;&nbsp;They&nbsp;have&nbsp;target&nbsp;milestones&nbsp;which&nbsp;must&nbsp;be<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;manually&nbsp;maintained.&nbsp;&nbsp;And&nbsp;so&nbsp;on.<br>
<br>
&nbsp;&nbsp;&nbsp;Finally,&nbsp;keywords&nbsp;were&nbsp;introduced&nbsp;(when?)&nbsp;for&nbsp;this&nbsp;purpose&nbsp;to&nbsp;remove<br>
&nbsp;&nbsp;&nbsp;the&nbsp;need&nbsp;for&nbsp;these&nbsp;two&nbsp;systems.&nbsp;&nbsp;Unfortunately,&nbsp;the&nbsp;simple&nbsp;keywords<br>
&nbsp;&nbsp;&nbsp;implementation&nbsp;was&nbsp;itself&nbsp;lacking&nbsp;in&nbsp;certain&nbsp;features&nbsp;provided&nbsp;by&nbsp;the<br>
&nbsp;&nbsp;&nbsp;two&nbsp;previous&nbsp;systems,&nbsp;and&nbsp;has&nbsp;remained&nbsp;almost&nbsp;unchanged&nbsp;since&nbsp;its<br>
&nbsp;&nbsp;&nbsp;inception.&nbsp;&nbsp;Furthermore,&nbsp;it&nbsp;could&nbsp;not&nbsp;be&nbsp;forseen&nbsp;that&nbsp;in&nbsp;large<br>
&nbsp;&nbsp;&nbsp;installations,&nbsp;the&nbsp;sheer&nbsp;number&nbsp;of&nbsp;keywords&nbsp;could&nbsp;become&nbsp;unwieldly&nbsp;and<br>
&nbsp;&nbsp;&nbsp;could&nbsp;lead&nbsp;to&nbsp;a&nbsp;movement&nbsp;back&nbsp;to&nbsp;the&nbsp;other&nbsp;systems.<br>
<br>
&nbsp;&nbsp;&nbsp;The&nbsp;keywords&nbsp;system&nbsp;was&nbsp;the&nbsp;right&nbsp;idea,&nbsp;however,&nbsp;and&nbsp;it&nbsp;remains&nbsp;so.<br>
&nbsp;&nbsp;&nbsp;Fixing&nbsp;the&nbsp;keywords&nbsp;system&nbsp;is&nbsp;one&nbsp;of&nbsp;the&nbsp;most&nbsp;important&nbsp;Bugzilla<br>
&nbsp;&nbsp;&nbsp;issues.<br>
<br>
&nbsp;&nbsp;Bringing&nbsp;Keywords&nbsp;Up&nbsp;To&nbsp;Par<br>
<br>
&nbsp;&nbsp;&nbsp;For&nbsp;the&nbsp;most&nbsp;part,&nbsp;keywords&nbsp;are&nbsp;very&nbsp;good&nbsp;at&nbsp;what&nbsp;they&nbsp;do.&nbsp;&nbsp;It&nbsp;is&nbsp;easy<br>
&nbsp;&nbsp;&nbsp;to&nbsp;add&nbsp;and&nbsp;remove&nbsp;them&nbsp;(unlike&nbsp;summary/whiteboard&nbsp;designators),&nbsp;we&nbsp;can<br>
&nbsp;&nbsp;&nbsp;simply&nbsp;see&nbsp;what&nbsp;issues&nbsp;are&nbsp;present&nbsp;on&nbsp;a&nbsp;bug&nbsp;(unlike&nbsp;tracking&nbsp;bugs),<br>
&nbsp;&nbsp;&nbsp;and&nbsp;we&nbsp;do&nbsp;not&nbsp;confuse&nbsp;bugs&nbsp;with&nbsp;issues&nbsp;(unlike&nbsp;tracking&nbsp;bugs).<br>
<br>
&nbsp;&nbsp;&nbsp;However,&nbsp;there&nbsp;are&nbsp;still&nbsp;some&nbsp;"regressions"&nbsp;in&nbsp;the&nbsp;keyword&nbsp;system&nbsp;over<br>
&nbsp;&nbsp;&nbsp;previous&nbsp;systems:<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;Users&nbsp;wish&nbsp;to&nbsp;view&nbsp;the&nbsp;"dependency&nbsp;forest"&nbsp;of&nbsp;a&nbsp;keyword.&nbsp;&nbsp;While&nbsp;a<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;dependency&nbsp;tree&nbsp;is&nbsp;of&nbsp;one&nbsp;bug,&nbsp;a&nbsp;dependency&nbsp;forest&nbsp;is&nbsp;of&nbsp;a&nbsp;bug<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;list,&nbsp;and&nbsp;consists&nbsp;of&nbsp;a&nbsp;dependency&nbsp;tree&nbsp;for&nbsp;each&nbsp;member&nbsp;of&nbsp;the&nbsp;bug<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;list.&nbsp;&nbsp;Users&nbsp;can&nbsp;work&nbsp;around&nbsp;this&nbsp;with&nbsp;tracking&nbsp;bugs&nbsp;by&nbsp;creating&nbsp;a<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;tracking&nbsp;bug&nbsp;and&nbsp;viewing&nbsp;the&nbsp;dependency&nbsp;tree&nbsp;of&nbsp;that&nbsp;tracking&nbsp;bug.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;Users&nbsp;wish&nbsp;to&nbsp;specify&nbsp;the&nbsp;keywords&nbsp;that&nbsp;initially&nbsp;apply&nbsp;to&nbsp;a&nbsp;bug,<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;but&nbsp;instead&nbsp;they&nbsp;must&nbsp;edit&nbsp;the&nbsp;bug&nbsp;once&nbsp;it&nbsp;has&nbsp;already&nbsp;been<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;submitted.&nbsp;&nbsp;They&nbsp;can&nbsp;work&nbsp;around&nbsp;this&nbsp;with&nbsp;summary&nbsp;designators,<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;since&nbsp;they&nbsp;specify&nbsp;the&nbsp;summary&nbsp;at&nbsp;reporting&nbsp;time.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;Users&nbsp;wish&nbsp;to&nbsp;store&nbsp;or&nbsp;share&nbsp;a&nbsp;bug&nbsp;list&nbsp;that&nbsp;contains&nbsp;a&nbsp;keywords<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;column.&nbsp;&nbsp;Hence&nbsp;they&nbsp;wish&nbsp;to&nbsp;be&nbsp;able&nbsp;to&nbsp;specify&nbsp;what&nbsp;columns&nbsp;appear<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;in&nbsp;the&nbsp;bug&nbsp;list&nbsp;URL,&nbsp;as&nbsp;mentioned&nbsp;earlier.&nbsp;&nbsp;They&nbsp;can&nbsp;work&nbsp;around<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;this&nbsp;using&nbsp;summary&nbsp;designators,&nbsp;since&nbsp;almost&nbsp;all&nbsp;bug&nbsp;lists&nbsp;have&nbsp;a<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;summary&nbsp;column.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;Users&nbsp;wish&nbsp;to&nbsp;be&nbsp;able&nbsp;to&nbsp;view&nbsp;keywords&nbsp;on&nbsp;a&nbsp;bug&nbsp;list.&nbsp;&nbsp;However<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;often&nbsp;they&nbsp;are&nbsp;only&nbsp;interested&nbsp;in&nbsp;a&nbsp;small&nbsp;number&nbsp;of&nbsp;keywords.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Having&nbsp;a&nbsp;bug&nbsp;list&nbsp;with&nbsp;a&nbsp;keywords&nbsp;column&nbsp;means&nbsp;that&nbsp;all&nbsp;keywords<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;will&nbsp;appear&nbsp;on&nbsp;a&nbsp;bug&nbsp;list.&nbsp;&nbsp;This&nbsp;can&nbsp;take&nbsp;a&nbsp;substantial&nbsp;amount&nbsp;of<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;space&nbsp;where&nbsp;a&nbsp;bug&nbsp;has&nbsp;a&nbsp;lot&nbsp;of&nbsp;keywords,&nbsp;since&nbsp;the&nbsp;table&nbsp;columns<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;in&nbsp;Bugzilla&nbsp;adjust&nbsp;to&nbsp;the&nbsp;largest&nbsp;cell&nbsp;in&nbsp;that&nbsp;column.&nbsp;&nbsp;Hence<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;users&nbsp;wish&nbsp;to&nbsp;be&nbsp;able&nbsp;to&nbsp;specify&nbsp;which&nbsp;keywords&nbsp;should&nbsp;appear&nbsp;in<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;the&nbsp;bug&nbsp;list.&nbsp;&nbsp;In&nbsp;a&nbsp;very&nbsp;real&nbsp;sense,&nbsp;each&nbsp;keyword&nbsp;is&nbsp;a&nbsp;field&nbsp;unto<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;itself.&nbsp;&nbsp;Users&nbsp;can&nbsp;work&nbsp;around&nbsp;this&nbsp;by&nbsp;using&nbsp;summary&nbsp;designators,<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;since&nbsp;they&nbsp;keywords&nbsp;will&nbsp;share&nbsp;the&nbsp;space&nbsp;in&nbsp;the&nbsp;summary&nbsp;column.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;Users&nbsp;wish&nbsp;to&nbsp;know&nbsp;when&nbsp;bugs&nbsp;with&nbsp;a&nbsp;specific&nbsp;issue&nbsp;are&nbsp;resolved.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Hence&nbsp;they&nbsp;wish&nbsp;to&nbsp;be&nbsp;able&nbsp;to&nbsp;receive&nbsp;notifications&nbsp;on&nbsp;all&nbsp;the<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;bugs&nbsp;with&nbsp;a&nbsp;specific&nbsp;keyword.&nbsp;&nbsp;The&nbsp;introduction&nbsp;a&nbsp;generic&nbsp;watching<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;facility&nbsp;(also&nbsp;for&nbsp;things&nbsp;like&nbsp;watching&nbsp;all&nbsp;bugs&nbsp;in&nbsp;a&nbsp;component)<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;would&nbsp;achieve&nbsp;this.&nbsp;&nbsp;Users&nbsp;can&nbsp;work&nbsp;around&nbsp;this&nbsp;by&nbsp;using&nbsp;tracking<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;bugs,&nbsp;as&nbsp;dependencies&nbsp;have&nbsp;an&nbsp;existing&nbsp;way&nbsp;of&nbsp;detecting&nbsp;fixes&nbsp;to<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;bug&nbsp;a&nbsp;bug&nbsp;was&nbsp;blocked&nbsp;by.<br>
<br>
&nbsp;&nbsp;Dealing&nbsp;With&nbsp;The&nbsp;Keyword&nbsp;Overload<br>
<br>
&nbsp;&nbsp;&nbsp;At&nbsp;the&nbsp;time&nbsp;of&nbsp;writing,&nbsp;the&nbsp;mozilla.org&nbsp;installation&nbsp;has&nbsp;approximately<br>
&nbsp;&nbsp;&nbsp;100&nbsp;keywords,&nbsp;and&nbsp;many&nbsp;more&nbsp;would&nbsp;be&nbsp;in&nbsp;use&nbsp;if&nbsp;the&nbsp;keywords&nbsp;system<br>
&nbsp;&nbsp;&nbsp;didn't&nbsp;have&nbsp;the&nbsp;problems&nbsp;it&nbsp;does.<br>
<br>
&nbsp;&nbsp;&nbsp;Such&nbsp;a&nbsp;large&nbsp;number&nbsp;of&nbsp;keywords&nbsp;introduces&nbsp;logistical&nbsp;problems:<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;It&nbsp;must&nbsp;be&nbsp;easy&nbsp;for&nbsp;someone&nbsp;to&nbsp;learn&nbsp;what&nbsp;a&nbsp;keyword&nbsp;means.&nbsp;&nbsp;If&nbsp;a<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;keyword&nbsp;is&nbsp;buried&nbsp;within&nbsp;a&nbsp;lot&nbsp;of&nbsp;other&nbsp;keywords,&nbsp;it&nbsp;can&nbsp;be<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;difficult&nbsp;to&nbsp;find.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;It&nbsp;must&nbsp;be&nbsp;easy&nbsp;to&nbsp;see&nbsp;what&nbsp;keywords&nbsp;are&nbsp;on&nbsp;a&nbsp;bug.&nbsp;&nbsp;If&nbsp;the&nbsp;number<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;of&nbsp;keywords&nbsp;is&nbsp;large,&nbsp;then&nbsp;this&nbsp;can&nbsp;be&nbsp;difficult.<br>
<br>
&nbsp;&nbsp;&nbsp;These&nbsp;lead&nbsp;some&nbsp;people&nbsp;to&nbsp;feel&nbsp;that&nbsp;there&nbsp;are&nbsp;"too&nbsp;many&nbsp;keywords".<br>
<br>
&nbsp;&nbsp;&nbsp;These&nbsp;problems&nbsp;are&nbsp;not&nbsp;without&nbsp;solutions&nbsp;however.&nbsp;&nbsp;It&nbsp;is&nbsp;harder&nbsp;to<br>
&nbsp;&nbsp;&nbsp;find&nbsp;a&nbsp;list&nbsp;of&nbsp;designators&nbsp;or&nbsp;tracking&nbsp;bugs&nbsp;than&nbsp;it&nbsp;is&nbsp;a&nbsp;list&nbsp;of<br>
&nbsp;&nbsp;&nbsp;keywords.<br>
<br>
&nbsp;&nbsp;&nbsp;The&nbsp;essential&nbsp;problem&nbsp;is&nbsp;it&nbsp;needs&nbsp;to&nbsp;be&nbsp;easy&nbsp;to&nbsp;find&nbsp;the&nbsp;keywords<br>
&nbsp;&nbsp;&nbsp;we're&nbsp;interested&nbsp;in&nbsp;through&nbsp;the&nbsp;mass&nbsp;of&nbsp;keywords.<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;Keyword&nbsp;Applicability<br>
<br>
&nbsp;&nbsp;&nbsp;As&nbsp;has&nbsp;been&nbsp;previously&nbsp;mentioned,&nbsp;it&nbsp;is&nbsp;desirable&nbsp;for&nbsp;fields&nbsp;to&nbsp;be<br>
&nbsp;&nbsp;&nbsp;able&nbsp;to&nbsp;adapt&nbsp;to&nbsp;the&nbsp;values&nbsp;of&nbsp;other&nbsp;fields.&nbsp;&nbsp;This&nbsp;is&nbsp;certainly&nbsp;true<br>
&nbsp;&nbsp;&nbsp;for&nbsp;keywords.&nbsp;&nbsp;Many&nbsp;keywords&nbsp;are&nbsp;simply&nbsp;not&nbsp;relevant&nbsp;because&nbsp;of&nbsp;the<br>
&nbsp;&nbsp;&nbsp;bugs&nbsp;product,&nbsp;component,&nbsp;etc.<br>
<br>
&nbsp;&nbsp;&nbsp;Hence,&nbsp;by&nbsp;introducing&nbsp;keyword&nbsp;applicability,&nbsp;and&nbsp;not&nbsp;displaying<br>
&nbsp;&nbsp;&nbsp;keywords&nbsp;that&nbsp;are&nbsp;not&nbsp;relevant&nbsp;to&nbsp;the&nbsp;current&nbsp;bug,&nbsp;or&nbsp;clearly<br>
&nbsp;&nbsp;&nbsp;separating&nbsp;them,&nbsp;we&nbsp;can&nbsp;make&nbsp;the&nbsp;keyword&nbsp;overload&nbsp;problem&nbsp;less<br>
&nbsp;&nbsp;&nbsp;significant.<br>
<br>
&nbsp;&nbsp;&nbsp;Currently&nbsp;when&nbsp;you&nbsp;click&nbsp;on&nbsp;"keywords"&nbsp;on&nbsp;a&nbsp;bug,&nbsp;you&nbsp;get&nbsp;a&nbsp;list&nbsp;of&nbsp;all<br>
&nbsp;&nbsp;&nbsp;bugs.&nbsp;&nbsp;It&nbsp;would&nbsp;be&nbsp;desirable&nbsp;to&nbsp;introduce&nbsp;a&nbsp;list&nbsp;of&nbsp;keywords&nbsp;tailored<br>
&nbsp;&nbsp;&nbsp;to&nbsp;a&nbsp;specific&nbsp;bug,&nbsp;that&nbsp;reports,&nbsp;in&nbsp;order:<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;the&nbsp;keywords&nbsp;currently&nbsp;on&nbsp;the&nbsp;bug<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;the&nbsp;keywords&nbsp;not&nbsp;currently&nbsp;on&nbsp;the&nbsp;bug,&nbsp;but&nbsp;applicable&nbsp;to&nbsp;the&nbsp;bug<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;optionally,&nbsp;the&nbsp;keywords&nbsp;not&nbsp;applicable&nbsp;to&nbsp;the&nbsp;bug<br>
<br>
&nbsp;&nbsp;&nbsp;This&nbsp;essentially&nbsp;orders&nbsp;the&nbsp;keywords&nbsp;into&nbsp;three&nbsp;groups,&nbsp;where&nbsp;each<br>
&nbsp;&nbsp;&nbsp;group&nbsp;is&nbsp;more&nbsp;important&nbsp;than&nbsp;the&nbsp;previous,&nbsp;and&nbsp;therefore&nbsp;appears<br>
&nbsp;&nbsp;&nbsp;closer&nbsp;to&nbsp;the&nbsp;top.<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;Keyword&nbsp;Grouping&nbsp;&#38;&nbsp;Ordering<br>
<br>
&nbsp;&nbsp;&nbsp;We&nbsp;could&nbsp;further&nbsp;enhance&nbsp;both&nbsp;the&nbsp;global&nbsp;and&nbsp;bug&nbsp;specific&nbsp;keyword&nbsp;list<br>
&nbsp;&nbsp;&nbsp;by&nbsp;grouping&nbsp;keywords.&nbsp;&nbsp;We&nbsp;should&nbsp;always&nbsp;have&nbsp;a&nbsp;"flat"&nbsp;view&nbsp;of<br>
&nbsp;&nbsp;&nbsp;keywords,&nbsp;but&nbsp;other&nbsp;ways&nbsp;of&nbsp;viewing&nbsp;the&nbsp;keywords&nbsp;would&nbsp;be&nbsp;useful&nbsp;too.<br>
<br>
&nbsp;&nbsp;&nbsp;If&nbsp;keyword&nbsp;applicability&nbsp;was&nbsp;implemented,&nbsp;we&nbsp;could&nbsp;group&nbsp;keywords<br>
&nbsp;&nbsp;&nbsp;based&nbsp;on&nbsp;their&nbsp;"applicability&nbsp;condition".&nbsp;&nbsp;Keywords&nbsp;that&nbsp;apply&nbsp;to&nbsp;all<br>
&nbsp;&nbsp;&nbsp;bugs&nbsp;could&nbsp;be&nbsp;separated&nbsp;from&nbsp;keywords&nbsp;that&nbsp;apply&nbsp;to&nbsp;a&nbsp;specific<br>
&nbsp;&nbsp;&nbsp;product,&nbsp;both&nbsp;on&nbsp;the&nbsp;global&nbsp;keyword&nbsp;list&nbsp;and&nbsp;the&nbsp;keyword&nbsp;list&nbsp;of&nbsp;a&nbsp;bug<br>
&nbsp;&nbsp;&nbsp;that&nbsp;is&nbsp;in&nbsp;that&nbsp;product.<br>
<br>
&nbsp;&nbsp;&nbsp;We&nbsp;could&nbsp;specify&nbsp;groups&nbsp;of&nbsp;our&nbsp;own.&nbsp;&nbsp;For&nbsp;example,&nbsp;many&nbsp;keywords&nbsp;are&nbsp;in<br>
&nbsp;&nbsp;&nbsp;a&nbsp;mutually&nbsp;exclusive&nbsp;group,&nbsp;essentially&nbsp;like&nbsp;radio&nbsp;buttons&nbsp;in&nbsp;a&nbsp;user<br>
&nbsp;&nbsp;&nbsp;interface.&nbsp;&nbsp;This&nbsp;creates&nbsp;a&nbsp;natural&nbsp;grouping,&nbsp;although&nbsp;other&nbsp;groupings<br>
&nbsp;&nbsp;&nbsp;occur&nbsp;(which&nbsp;depends&nbsp;on&nbsp;your&nbsp;keywords).<br>
<br>
&nbsp;&nbsp;&nbsp;It&nbsp;is&nbsp;possible&nbsp;that&nbsp;we&nbsp;could&nbsp;use&nbsp;collapsing/expanding&nbsp;operations&nbsp;on<br>
&nbsp;&nbsp;&nbsp;"twisties"&nbsp;to&nbsp;only&nbsp;should&nbsp;the&nbsp;groups&nbsp;we&nbsp;are&nbsp;interested&nbsp;in.<br>
<br>
&nbsp;&nbsp;&nbsp;And&nbsp;instead&nbsp;of&nbsp;grouping&nbsp;keywords,&nbsp;we&nbsp;could&nbsp;order&nbsp;them&nbsp;on&nbsp;some&nbsp;metric<br>
&nbsp;&nbsp;&nbsp;of&nbsp;usefulness,&nbsp;such&nbsp;as:<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;when&nbsp;the&nbsp;keyword&nbsp;was&nbsp;last&nbsp;added&nbsp;to&nbsp;a&nbsp;bug<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;how&nbsp;many&nbsp;bugs&nbsp;the&nbsp;keyword&nbsp;is&nbsp;on<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;how&nbsp;many&nbsp;open&nbsp;bugs&nbsp;the&nbsp;keyword&nbsp;is&nbsp;on<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;Opting&nbsp;Out&nbsp;Of&nbsp;Keywords<br>
<br>
&nbsp;&nbsp;&nbsp;Not&nbsp;all&nbsp;people&nbsp;are&nbsp;going&nbsp;to&nbsp;care&nbsp;about&nbsp;all&nbsp;keywords.&nbsp;&nbsp;Therefore&nbsp;it<br>
&nbsp;&nbsp;&nbsp;makes&nbsp;sense&nbsp;that&nbsp;you&nbsp;may&nbsp;wish&nbsp;to&nbsp;specify&nbsp;which&nbsp;keywords&nbsp;you&nbsp;are<br>
&nbsp;&nbsp;&nbsp;interested&nbsp;in,&nbsp;either&nbsp;on&nbsp;the&nbsp;bug&nbsp;page,&nbsp;or&nbsp;on&nbsp;notifications.<br>
<br>
&nbsp;&nbsp;&nbsp;Other&nbsp;keywords&nbsp;will&nbsp;therefore&nbsp;not&nbsp;bother&nbsp;users&nbsp;who&nbsp;are&nbsp;not&nbsp;interested<br>
&nbsp;&nbsp;&nbsp;in&nbsp;them.<br>
<br>
&nbsp;&nbsp;Keyword&nbsp;Security<br>
<br>
&nbsp;&nbsp;&nbsp;Currently&nbsp;all&nbsp;keywords&nbsp;are&nbsp;available&nbsp;and&nbsp;editable&nbsp;to&nbsp;all&nbsp;people&nbsp;with<br>
&nbsp;&nbsp;&nbsp;edit&nbsp;bugs&nbsp;access.&nbsp;&nbsp;This&nbsp;situation&nbsp;is&nbsp;clearly&nbsp;suboptimal.<br>
<br>
&nbsp;&nbsp;&nbsp;Although&nbsp;relying&nbsp;on&nbsp;good&nbsp;behaviour&nbsp;for&nbsp;people&nbsp;to&nbsp;not&nbsp;do&nbsp;what&nbsp;they<br>
&nbsp;&nbsp;&nbsp;shouldn't&nbsp;works&nbsp;reasonably&nbsp;well&nbsp;on&nbsp;the&nbsp;mozilla.org,&nbsp;it&nbsp;is&nbsp;better&nbsp;to<br>
&nbsp;&nbsp;&nbsp;enforce&nbsp;that&nbsp;behaviour&nbsp;-&nbsp;it&nbsp;can&nbsp;be&nbsp;breached&nbsp;through&nbsp;malice,&nbsp;accident<br>
&nbsp;&nbsp;&nbsp;or&nbsp;ignorance.<br>
<br>
&nbsp;&nbsp;&nbsp;And&nbsp;in&nbsp;the&nbsp;situation&nbsp;where&nbsp;it&nbsp;is&nbsp;desirable&nbsp;for&nbsp;the&nbsp;presence&nbsp;or&nbsp;absence<br>
&nbsp;&nbsp;&nbsp;of&nbsp;a&nbsp;keyword&nbsp;not&nbsp;to&nbsp;be&nbsp;revealed,&nbsp;organisations&nbsp;either&nbsp;need&nbsp;to&nbsp;be<br>
&nbsp;&nbsp;&nbsp;content&nbsp;with&nbsp;the&nbsp;divulgence,&nbsp;or&nbsp;not&nbsp;use&nbsp;keywords&nbsp;at&nbsp;all.<br>
<br>
&nbsp;&nbsp;&nbsp;In&nbsp;the&nbsp;situation&nbsp;where&nbsp;they&nbsp;choose&nbsp;to&nbsp;divulge,&nbsp;introducing&nbsp;the&nbsp;ability<br>
&nbsp;&nbsp;&nbsp;to&nbsp;restrict&nbsp;who&nbsp;can&nbsp;see&nbsp;the&nbsp;keyword&nbsp;would&nbsp;also&nbsp;reduce&nbsp;keyword<br>
&nbsp;&nbsp;&nbsp;overload.<br>
<br>
&nbsp;&nbsp;Personal&nbsp;Keywords<br>
<br>
&nbsp;&nbsp;&nbsp;Keywords&nbsp;join&nbsp;together&nbsp;a&nbsp;set&nbsp;of&nbsp;bugs&nbsp;which&nbsp;would&nbsp;otherwise&nbsp;be<br>
&nbsp;&nbsp;&nbsp;unrelated&nbsp;in&nbsp;the&nbsp;bug&nbsp;system.<br>
<br>
&nbsp;&nbsp;&nbsp;We&nbsp;allow&nbsp;users&nbsp;to&nbsp;store&nbsp;their&nbsp;own&nbsp;queries.&nbsp;&nbsp;However&nbsp;we&nbsp;don't&nbsp;allow<br>
&nbsp;&nbsp;&nbsp;them&nbsp;to&nbsp;store&nbsp;their&nbsp;own&nbsp;keywords&nbsp;on&nbsp;a&nbsp;bug.&nbsp;&nbsp;This&nbsp;reduces&nbsp;the<br>
&nbsp;&nbsp;&nbsp;usefulness&nbsp;of&nbsp;personal&nbsp;queries,&nbsp;since&nbsp;you&nbsp;cannot&nbsp;join&nbsp;a&nbsp;set&nbsp;of<br>
&nbsp;&nbsp;&nbsp;unrelated&nbsp;bugs&nbsp;together&nbsp;in&nbsp;a&nbsp;way&nbsp;that&nbsp;you&nbsp;wish.&nbsp;&nbsp;Lists&nbsp;of&nbsp;bug&nbsp;numbers<br>
&nbsp;&nbsp;&nbsp;can&nbsp;work,&nbsp;by&nbsp;they&nbsp;can&nbsp;only&nbsp;be&nbsp;used&nbsp;for&nbsp;small&nbsp;lists,&nbsp;and&nbsp;it&nbsp;is<br>
&nbsp;&nbsp;&nbsp;impossible&nbsp;to&nbsp;share&nbsp;a&nbsp;list&nbsp;between&nbsp;multiple&nbsp;queries.<br>
<br>
&nbsp;&nbsp;&nbsp;Personal&nbsp;keywords&nbsp;are&nbsp;necessary&nbsp;to&nbsp;replace&nbsp;personal&nbsp;tracking&nbsp;bugs,&nbsp;as<br>
&nbsp;&nbsp;&nbsp;they&nbsp;would&nbsp;not&nbsp;pollute&nbsp;the&nbsp;keyword&nbsp;space.&nbsp;&nbsp;Indeed,&nbsp;on&nbsp;many<br>
&nbsp;&nbsp;&nbsp;installations&nbsp;this&nbsp;could&nbsp;remove&nbsp;some&nbsp;keywords&nbsp;out&nbsp;of&nbsp;the&nbsp;global<br>
&nbsp;&nbsp;&nbsp;keyword&nbsp;space.<br>
<br>
&nbsp;&nbsp;&nbsp;In&nbsp;a&nbsp;similar&nbsp;vein&nbsp;and&nbsp;with&nbsp;similar&nbsp;effects,&nbsp;group&nbsp;keywords&nbsp;could&nbsp;be<br>
&nbsp;&nbsp;&nbsp;introduced&nbsp;that&nbsp;are&nbsp;only&nbsp;available&nbsp;to&nbsp;members&nbsp;of&nbsp;a&nbsp;specific&nbsp;group.<br>
<br>
&nbsp;&nbsp;Keyword&nbsp;Restrictions<br>
<br>
&nbsp;&nbsp;&nbsp;Keywords&nbsp;are&nbsp;not&nbsp;islands&nbsp;unto&nbsp;themselves.&nbsp;&nbsp;Along&nbsp;with&nbsp;their&nbsp;potential<br>
&nbsp;&nbsp;&nbsp;to&nbsp;be&nbsp;involved&nbsp;in&nbsp;the&nbsp;inter-field&nbsp;relationships&nbsp;mentioned&nbsp;earlier,<br>
&nbsp;&nbsp;&nbsp;keywords&nbsp;can&nbsp;also&nbsp;be&nbsp;related&nbsp;to&nbsp;other&nbsp;keywords.<br>
<br>
&nbsp;&nbsp;&nbsp;Essentially,&nbsp;there&nbsp;are&nbsp;two&nbsp;possibilities:<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;a&nbsp;set&nbsp;of&nbsp;keywords&nbsp;are&nbsp;mutually&nbsp;exclusive<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;the&nbsp;presence&nbsp;of&nbsp;a&nbsp;keyword&nbsp;implies&nbsp;another&nbsp;keyword&nbsp;must&nbsp;be&nbsp;present<br>
<br>
&nbsp;&nbsp;&nbsp;Introduction&nbsp;of&nbsp;the&nbsp;ability&nbsp;to&nbsp;specify&nbsp;these&nbsp;restrictions&nbsp;would&nbsp;have<br>
&nbsp;&nbsp;&nbsp;benefits.<br>
<br>
&nbsp;&nbsp;&nbsp;If&nbsp;mutually&nbsp;exclusive&nbsp;keywords&nbsp;were&nbsp;present&nbsp;on&nbsp;a&nbsp;bug,&nbsp;their&nbsp;removal<br>
&nbsp;&nbsp;&nbsp;would&nbsp;fix&nbsp;up&nbsp;the&nbsp;database,&nbsp;as&nbsp;well&nbsp;as&nbsp;reducing&nbsp;the&nbsp;number&nbsp;of&nbsp;keywords<br>
&nbsp;&nbsp;&nbsp;on&nbsp;that&nbsp;bug.<br>
<br>
&nbsp;&nbsp;&nbsp;In&nbsp;the&nbsp;situation&nbsp;where&nbsp;a&nbsp;keyword&nbsp;implies&nbsp;another&nbsp;keyword,&nbsp;there&nbsp;are<br>
&nbsp;&nbsp;&nbsp;two&nbsp;possiblities&nbsp;as&nbsp;to&nbsp;how&nbsp;to&nbsp;handle&nbsp;the&nbsp;situation.<br>
<br>
&nbsp;&nbsp;&nbsp;The&nbsp;first&nbsp;is&nbsp;automatically&nbsp;add&nbsp;the&nbsp;keyword.&nbsp;&nbsp;This&nbsp;would&nbsp;fix&nbsp;up&nbsp;the<br>
&nbsp;&nbsp;&nbsp;database,&nbsp;but&nbsp;it&nbsp;would&nbsp;increase&nbsp;the&nbsp;number&nbsp;of&nbsp;keywords&nbsp;on&nbsp;a&nbsp;bug.<br>
<br>
&nbsp;&nbsp;&nbsp;The&nbsp;second&nbsp;is&nbsp;to&nbsp;automatically&nbsp;remove&nbsp;the&nbsp;keyword,&nbsp;and&nbsp;alter&nbsp;queries<br>
&nbsp;&nbsp;&nbsp;so&nbsp;they&nbsp;pick&nbsp;up&nbsp;the&nbsp;first&nbsp;keyword&nbsp;as&nbsp;well&nbsp;as&nbsp;the&nbsp;removed&nbsp;keyword.<br>
&nbsp;&nbsp;&nbsp;This&nbsp;would&nbsp;fix&nbsp;up&nbsp;the&nbsp;database&nbsp;and&nbsp;reduce&nbsp;the&nbsp;number&nbsp;of&nbsp;keywords&nbsp;on&nbsp;a<br>
&nbsp;&nbsp;&nbsp;bug,&nbsp;but&nbsp;it&nbsp;might&nbsp;confuse&nbsp;users&nbsp;who&nbsp;don't&nbsp;see&nbsp;the&nbsp;keyword.<br>
&nbsp;&nbsp;&nbsp;Alternatively,&nbsp;the&nbsp;implied&nbsp;keywords&nbsp;could&nbsp;be&nbsp;listed&nbsp;separately.<br>
<br>
Notifications<br>
<br>
&nbsp;&nbsp;&nbsp;Every&nbsp;time&nbsp;a&nbsp;bug&nbsp;gets&nbsp;changed&nbsp;notifications&nbsp;get&nbsp;sent&nbsp;out&nbsp;to&nbsp;people<br>
&nbsp;&nbsp;&nbsp;letting&nbsp;them&nbsp;know&nbsp;about&nbsp;what&nbsp;changes&nbsp;have&nbsp;been&nbsp;made.&nbsp;&nbsp;This&nbsp;is&nbsp;a<br>
&nbsp;&nbsp;&nbsp;significant&nbsp;feature,&nbsp;and&nbsp;all&nbsp;sorts&nbsp;of&nbsp;questions&nbsp;can&nbsp;be&nbsp;raised,&nbsp;but<br>
&nbsp;&nbsp;&nbsp;they&nbsp;mainly&nbsp;boil&nbsp;down&nbsp;to&nbsp;when&nbsp;they&nbsp;should&nbsp;be&nbsp;sent&nbsp;and&nbsp;what&nbsp;they&nbsp;should<br>
&nbsp;&nbsp;&nbsp;look&nbsp;like.<br>
<br>
&nbsp;&nbsp;Changes&nbsp;You're&nbsp;Interested&nbsp;In<br>
<br>
&nbsp;&nbsp;&nbsp;As&nbsp;of&nbsp;version&nbsp;2.12&nbsp;users&nbsp;can&nbsp;specify&nbsp;what&nbsp;sort&nbsp;of&nbsp;changes&nbsp;they&nbsp;are<br>
&nbsp;&nbsp;&nbsp;interested&nbsp;in&nbsp;receiving&nbsp;notifications&nbsp;for.&nbsp;&nbsp;However,&nbsp;this&nbsp;is&nbsp;still<br>
&nbsp;&nbsp;&nbsp;limited.&nbsp;&nbsp;As&nbsp;yet&nbsp;there&nbsp;is&nbsp;no&nbsp;facility&nbsp;to&nbsp;specify&nbsp;which&nbsp;keywords&nbsp;you<br>
&nbsp;&nbsp;&nbsp;care&nbsp;about,&nbsp;and&nbsp;whether&nbsp;you&nbsp;care&nbsp;about&nbsp;changes&nbsp;to&nbsp;fields&nbsp;such&nbsp;as&nbsp;the<br>
&nbsp;&nbsp;&nbsp;QA&nbsp;contact&nbsp;changes.<br>
&nbsp;&nbsp;&nbsp;Furthermore,&nbsp;often&nbsp;an&nbsp;unnecessary&nbsp;comment&nbsp;will&nbsp;go&nbsp;along&nbsp;with&nbsp;a&nbsp;change,<br>
&nbsp;&nbsp;&nbsp;either&nbsp;because&nbsp;it&nbsp;is&nbsp;required,&nbsp;or&nbsp;the&nbsp;commenter&nbsp;is&nbsp;ignorant&nbsp;of&nbsp;how&nbsp;the<br>
&nbsp;&nbsp;&nbsp;new&nbsp;system&nbsp;works.&nbsp;&nbsp;While&nbsp;explaining&nbsp;why&nbsp;you&nbsp;did&nbsp;something&nbsp;is&nbsp;useful,<br>
&nbsp;&nbsp;&nbsp;merely&nbsp;commenting&nbsp;on&nbsp;what&nbsp;you&nbsp;did&nbsp;is&nbsp;not&nbsp;because&nbsp;that&nbsp;information&nbsp;is<br>
&nbsp;&nbsp;&nbsp;already&nbsp;accessible&nbsp;view&nbsp;"Bug&nbsp;Activity".<br>
<br>
&nbsp;&nbsp;&nbsp;Because&nbsp;of&nbsp;this&nbsp;unnecessary&nbsp;comment,&nbsp;a&nbsp;lot&nbsp;of&nbsp;changes&nbsp;that&nbsp;would<br>
&nbsp;&nbsp;&nbsp;otherwise&nbsp;not&nbsp;generate&nbsp;notifications&nbsp;for&nbsp;certain&nbsp;people&nbsp;do&nbsp;so,&nbsp;because<br>
&nbsp;&nbsp;&nbsp;few&nbsp;people&nbsp;are&nbsp;willing&nbsp;to&nbsp;turn&nbsp;off&nbsp;comments.&nbsp;&nbsp;One&nbsp;way&nbsp;to&nbsp;deal&nbsp;with<br>
&nbsp;&nbsp;&nbsp;this&nbsp;problem&nbsp;is&nbsp;to&nbsp;allow&nbsp;people&nbsp;to&nbsp;specify&nbsp;that&nbsp;their&nbsp;comments&nbsp;are<br>
&nbsp;&nbsp;&nbsp;purely&nbsp;explanatory,&nbsp;and&nbsp;that&nbsp;anyone&nbsp;who&nbsp;is&nbsp;not&nbsp;interested&nbsp;in&nbsp;the<br>
&nbsp;&nbsp;&nbsp;change&nbsp;will&nbsp;not&nbsp;be&nbsp;interested&nbsp;in&nbsp;the&nbsp;comment.<br>
<br>
&nbsp;&nbsp;&nbsp;Furthermore,&nbsp;one&nbsp;possible&nbsp;rationale&nbsp;for&nbsp;unnecessary&nbsp;comments&nbsp;is&nbsp;that<br>
&nbsp;&nbsp;&nbsp;the&nbsp;bug&nbsp;activity&nbsp;does&nbsp;not&nbsp;display&nbsp;on&nbsp;the&nbsp;normal&nbsp;page&nbsp;and&nbsp;hence&nbsp;it&nbsp;is<br>
&nbsp;&nbsp;&nbsp;difficult&nbsp;to&nbsp;cross&nbsp;reference&nbsp;comments&nbsp;and&nbsp;actions.&nbsp;&nbsp;Hence,&nbsp;it&nbsp;would&nbsp;be<br>
&nbsp;&nbsp;&nbsp;beneficial&nbsp;to&nbsp;be&nbsp;able&nbsp;to&nbsp;do&nbsp;this.<br>
<br>
&nbsp;&nbsp;Bugs&nbsp;You're&nbsp;Watching<br>
<br>
&nbsp;&nbsp;&nbsp;Currently&nbsp;to&nbsp;receive&nbsp;a&nbsp;notification&nbsp;about&nbsp;a&nbsp;bug&nbsp;you&nbsp;need&nbsp;to&nbsp;have&nbsp;your<br>
&nbsp;&nbsp;&nbsp;name&nbsp;on&nbsp;it.&nbsp;&nbsp;This&nbsp;is&nbsp;suboptimal&nbsp;because&nbsp;you&nbsp;need&nbsp;to&nbsp;know&nbsp;about&nbsp;a&nbsp;bug<br>
&nbsp;&nbsp;&nbsp;before&nbsp;you&nbsp;can&nbsp;receive&nbsp;notifications&nbsp;on&nbsp;it.&nbsp;&nbsp;Often&nbsp;you&nbsp;are&nbsp;interested<br>
&nbsp;&nbsp;&nbsp;in&nbsp;any&nbsp;bug&nbsp;with&nbsp;a&nbsp;field&nbsp;set&nbsp;to&nbsp;a&nbsp;specific&nbsp;value.&nbsp;&nbsp;For&nbsp;example,&nbsp;you<br>
&nbsp;&nbsp;&nbsp;might&nbsp;be&nbsp;interested&nbsp;in&nbsp;all&nbsp;bugs&nbsp;with&nbsp;a&nbsp;specific&nbsp;product,&nbsp;component&nbsp;or<br>
&nbsp;&nbsp;&nbsp;keyword.<br>
<br>
&nbsp;&nbsp;&nbsp;If&nbsp;someone&nbsp;could&nbsp;automatically&nbsp;receive&nbsp;notifications&nbsp;about&nbsp;these&nbsp;bugs,<br>
&nbsp;&nbsp;&nbsp;it&nbsp;would&nbsp;make&nbsp;everyone's&nbsp;lives&nbsp;easier.&nbsp;&nbsp;Currently&nbsp;the&nbsp;default&nbsp;assignee<br>
&nbsp;&nbsp;&nbsp;and&nbsp;QA&nbsp;contact&nbsp;for&nbsp;a&nbsp;component&nbsp;will&nbsp;automatically&nbsp;receive<br>
&nbsp;&nbsp;&nbsp;notifications&nbsp;for<br>
<br>
&nbsp;&nbsp;&nbsp;Question:&nbsp;&nbsp;This&nbsp;moves&nbsp;half&nbsp;way&nbsp;to&nbsp;a&nbsp;BCC.<br>
<br>
&nbsp;&nbsp;Bulk&nbsp;Changes<br>
<br>
&nbsp;&nbsp;&nbsp;A&nbsp;very&nbsp;useful&nbsp;feature&nbsp;of&nbsp;Bugzilla&nbsp;is&nbsp;the&nbsp;ability&nbsp;to&nbsp;perform&nbsp;an&nbsp;action<br>
&nbsp;&nbsp;&nbsp;on&nbsp;multiple&nbsp;bugs&nbsp;at&nbsp;once.&nbsp;&nbsp;However,&nbsp;this&nbsp;means&nbsp;that&nbsp;similar<br>
&nbsp;&nbsp;&nbsp;notifications&nbsp;are&nbsp;currently&nbsp;generated&nbsp;for&nbsp;each&nbsp;bug&nbsp;modified.<br>
<br>
&nbsp;&nbsp;&nbsp;This&nbsp;can&nbsp;result&nbsp;in&nbsp;a&nbsp;torrent&nbsp;of&nbsp;notifications&nbsp;that&nbsp;can&nbsp;annoy.<br>
<br>
&nbsp;&nbsp;&nbsp;Furthermore,&nbsp;since&nbsp;the&nbsp;bugs&nbsp;are&nbsp;all&nbsp;changed&nbsp;close&nbsp;to&nbsp;each&nbsp;other&nbsp;in<br>
&nbsp;&nbsp;&nbsp;time,&nbsp;it&nbsp;is&nbsp;easy&nbsp;for&nbsp;someone&nbsp;to&nbsp;mass&nbsp;delete&nbsp;all&nbsp;the&nbsp;notifications<br>
&nbsp;&nbsp;&nbsp;generated&nbsp;by&nbsp;a&nbsp;bulk&nbsp;change&nbsp;and&nbsp;miss&nbsp;an&nbsp;unrelated&nbsp;notification&nbsp;in&nbsp;the<br>
&nbsp;&nbsp;&nbsp;middle.<br>
<br>
&nbsp;&nbsp;&nbsp;These&nbsp;factors&nbsp;can&nbsp;lead&nbsp;to&nbsp;a&nbsp;tendency&nbsp;for&nbsp;people&nbsp;to&nbsp;delay&nbsp;bulk&nbsp;changes,<br>
&nbsp;&nbsp;&nbsp;or&nbsp;avoid&nbsp;them&nbsp;entirely.&nbsp;&nbsp;This&nbsp;is&nbsp;suboptimal.<br>
<br>
&nbsp;&nbsp;&nbsp;It&nbsp;would&nbsp;be&nbsp;better&nbsp;if&nbsp;a&nbsp;bulk&nbsp;change&nbsp;generated&nbsp;only&nbsp;one&nbsp;notification<br>
&nbsp;&nbsp;&nbsp;mail.&nbsp;&nbsp;This&nbsp;would&nbsp;vastly&nbsp;reduce&nbsp;the&nbsp;annoyance&nbsp;factor,&nbsp;and&nbsp;prevent<br>
&nbsp;&nbsp;&nbsp;accidental&nbsp;deletion&nbsp;of&nbsp;notifications.<br>
<br>
&nbsp;&nbsp;&nbsp;One&nbsp;problem&nbsp;with&nbsp;this&nbsp;change&nbsp;is&nbsp;that&nbsp;some&nbsp;people&nbsp;separate&nbsp;out<br>
&nbsp;&nbsp;&nbsp;notifications&nbsp;using&nbsp;filtering.&nbsp;&nbsp;This&nbsp;means&nbsp;that&nbsp;they&nbsp;would&nbsp;no&nbsp;longer<br>
&nbsp;&nbsp;&nbsp;be&nbsp;match&nbsp;parts&nbsp;of&nbsp;a&nbsp;bulk&nbsp;change&nbsp;under&nbsp;different&nbsp;filtering&nbsp;rules.<br>
<br>
&nbsp;&nbsp;&nbsp;One&nbsp;possibility&nbsp;to&nbsp;resolve&nbsp;this&nbsp;is&nbsp;to&nbsp;allow&nbsp;people&nbsp;to&nbsp;specify&nbsp;groups<br>
&nbsp;&nbsp;&nbsp;of&nbsp;bugs.&nbsp;&nbsp;All&nbsp;bugs&nbsp;within&nbsp;a&nbsp;group&nbsp;would&nbsp;go&nbsp;into&nbsp;the&nbsp;same<br>
&nbsp;&nbsp;&nbsp;notification.&nbsp;&nbsp;The&nbsp;filters&nbsp;could&nbsp;then&nbsp;distinguish&nbsp;the&nbsp;different&nbsp;bug<br>
&nbsp;&nbsp;&nbsp;groups.<br>
<br>
&nbsp;&nbsp;&nbsp;In&nbsp;any&nbsp;case,&nbsp;it&nbsp;is&nbsp;likely&nbsp;there&nbsp;would&nbsp;need&nbsp;to&nbsp;be&nbsp;a&nbsp;transition&nbsp;period<br>
&nbsp;&nbsp;&nbsp;to&nbsp;allow&nbsp;people&nbsp;to&nbsp;alter&nbsp;their&nbsp;filters.<br>
<br>
Nominations<br>
<br>
&nbsp;&nbsp;&nbsp;?<br>
<br>
Linking&nbsp;Bugzilla&nbsp;Installations<br>
<br>
&nbsp;&nbsp;&nbsp;The&nbsp;first&nbsp;example&nbsp;of&nbsp;linking&nbsp;Bugzilla&nbsp;installations&nbsp;together&nbsp;has&nbsp;is<br>
&nbsp;&nbsp;&nbsp;the&nbsp;introduction&nbsp;of&nbsp;bug&nbsp;moving&nbsp;in&nbsp;version&nbsp;2.12.&nbsp;&nbsp;However,&nbsp;it&nbsp;would&nbsp;be<br>
&nbsp;&nbsp;&nbsp;useful&nbsp;to&nbsp;be&nbsp;able&nbsp;to&nbsp;link&nbsp;installations&nbsp;in&nbsp;more&nbsp;ways.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;Dependencies&nbsp;and&nbsp;other&nbsp;relationships&nbsp;between&nbsp;bugs&nbsp;in&nbsp;other<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;installations.&nbsp;&nbsp;This&nbsp;is&nbsp;difficult&nbsp;because&nbsp;dependencies&nbsp;are<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;synchronised&nbsp;on&nbsp;both&nbsp;bugs,&nbsp;so&nbsp;the&nbsp;installation&nbsp;that&nbsp;changes<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;dependencies&nbsp;would&nbsp;need&nbsp;to&nbsp;communicate&nbsp;the&nbsp;new&nbsp;state&nbsp;to&nbsp;the&nbsp;other<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;installation.&nbsp;&nbsp;It&nbsp;would&nbsp;also&nbsp;mean&nbsp;that&nbsp;relationships&nbsp;and<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;notifications&nbsp;that&nbsp;refer&nbsp;to&nbsp;other&nbsp;bugs&nbsp;would&nbsp;need&nbsp;to&nbsp;communicate<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;with&nbsp;the&nbsp;other&nbsp;installation.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;References&nbsp;to&nbsp;bugs&nbsp;in&nbsp;other&nbsp;installations.&nbsp;&nbsp;Currently&nbsp;if&nbsp;you&nbsp;type<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;"bug&nbsp;XXX"&nbsp;or&nbsp;"bug&nbsp;#XXX"&nbsp;where&nbsp;XXX&nbsp;is&nbsp;a&nbsp;number,&nbsp;you&nbsp;get&nbsp;an<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;automatic&nbsp;hyperlink&nbsp;to&nbsp;that&nbsp;bug.&nbsp;&nbsp;It&nbsp;would&nbsp;be&nbsp;useful&nbsp;if&nbsp;you&nbsp;could<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;say&nbsp;"YYY&nbsp;bug&nbsp;#XXX"&nbsp;where&nbsp;YYY&nbsp;is&nbsp;the&nbsp;name&nbsp;of&nbsp;another&nbsp;installation.<br>
<br>
Retirement<br>
<br>
&nbsp;&nbsp;&nbsp;?<br>
<br>
Whiny&nbsp;Reports<br>
<br>
&nbsp;&nbsp;&nbsp;?<br>
<br>
&nbsp;&nbsp;Group&nbsp;Redesign<br>
<br>
&nbsp;&nbsp;&nbsp;?<br>
<br>
&nbsp;&nbsp;Hard&nbsp;Wrapping&nbsp;Comments<br>
<br>
&nbsp;&nbsp;&nbsp;Currently&nbsp;Bugzilla&nbsp;"hard&nbsp;wraps"&nbsp;its&nbsp;comments&nbsp;to&nbsp;a&nbsp;specific&nbsp;line&nbsp;size,<br>
&nbsp;&nbsp;&nbsp;similar&nbsp;to&nbsp;E-Mail.&nbsp;&nbsp;This&nbsp;has&nbsp;various&nbsp;problems:<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;The&nbsp;way&nbsp;it&nbsp;currently&nbsp;works,&nbsp;wrapping&nbsp;is&nbsp;done&nbsp;in&nbsp;the&nbsp;browser&nbsp;at<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;submission&nbsp;time&nbsp;using&nbsp;a&nbsp;non-standard&nbsp;HTML&nbsp;extension&nbsp;not&nbsp;supported<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;by&nbsp;some&nbsp;(uncommon)&nbsp;browsers.&nbsp;&nbsp;These&nbsp;browsers&nbsp;generate&nbsp;comments<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;that&nbsp;scroll&nbsp;off&nbsp;the&nbsp;right&nbsp;side&nbsp;of&nbsp;the&nbsp;screen.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;*&nbsp;Because&nbsp;comments&nbsp;are&nbsp;of&nbsp;fixed&nbsp;width,&nbsp;when&nbsp;you&nbsp;expand&nbsp;your&nbsp;browser<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;window,&nbsp;the&nbsp;comments&nbsp;do&nbsp;not&nbsp;expand&nbsp;to&nbsp;fit&nbsp;available&nbsp;space.<br>
<br>
&nbsp;&nbsp;&nbsp;It&nbsp;would&nbsp;be&nbsp;much&nbsp;better&nbsp;to&nbsp;move&nbsp;to&nbsp;a&nbsp;world&nbsp;of&nbsp;soft&nbsp;wrapping,&nbsp;where&nbsp;the<br>
&nbsp;&nbsp;&nbsp;browser&nbsp;wraps&nbsp;the&nbsp;text&nbsp;at&nbsp;display&nbsp;time,&nbsp;similar&nbsp;to&nbsp;a&nbsp;world&nbsp;processor.<br>
&nbsp;&nbsp;&nbsp;&nbsp;And&nbsp;as&nbsp;in&nbsp;a&nbsp;word&nbsp;processor,&nbsp;soft&nbsp;wrapping&nbsp;does&nbsp;not&nbsp;preclude&nbsp;the<br>
&nbsp;&nbsp;&nbsp;insertion&nbsp;of&nbsp;newlines.<br>
<br>
&nbsp;&nbsp;&nbsp;Hard&nbsp;wrapping&nbsp;is&nbsp;too&nbsp;entrenched&nbsp;into&nbsp;text&nbsp;E-Mail&nbsp;to&nbsp;fix,&nbsp;but&nbsp;we&nbsp;can<br>
&nbsp;&nbsp;&nbsp;fix&nbsp;Bugzilla&nbsp;without&nbsp;causing&nbsp;any&nbsp;problems.&nbsp;&nbsp;The&nbsp;old&nbsp;content&nbsp;will&nbsp;still<br>
&nbsp;&nbsp;&nbsp;be&nbsp;wrapped&nbsp;too&nbsp;early,&nbsp;but&nbsp;at&nbsp;least&nbsp;new&nbsp;content&nbsp;will&nbsp;work.<br>
&nbsp;&nbsp;&nbsp;</P
>
  </P
></DIV
><DIV
CLASS="chapter"
><HR><H1
><A
NAME="variants"
>Chapter 7. Bugzilla Variants and Competitors</A
></H1
><P
>I created this section to answer questions about Bugzilla
    competitors and variants, then found a wonderful site which covers
    an awful lot of what I wanted to discuss.  Rather than quote it in
    its entirety, I'll simply refer you here: <A
HREF="http://linas.org/linux/pm.html"
TARGET="_top"
>http://linas.org/linux/pm.html</A
></P
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="rhbugzilla"
>7.1. Red Hat Bugzilla</A
></H1
><P
>&#13;      Red Hat Bugzilla is probably the most popular Bugzilla variant
      on the planet. One of the major benefits of Red Hat Bugzilla is
      the ability to work with Oracle, MySQL, and PostGreSQL databases
      serving as the back-end, instead of just MySQL.  Dave Lawrence
      has worked very hard to keep Red Hat Bugzilla up-to-date, and
      many people prefer the snappier-looking page layout of Red Hat
      Bugzilla to the default Mozilla-standard formatting.
    </P
><P
>URL: <A
HREF="http://bugzilla.redhat.com/bugzilla/"
TARGET="_top"
>http://bugzilla.redhat.com/bugzilla/</A
></P
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="variant-fenris"
>7.2. Loki Bugzilla (Fenris)</A
></H1
><P
>Fenris can be found at <A
HREF="http://fenris.lokigames.com/"
TARGET="_top"
>http://fenris.lokigames.com</A
>.  It is a fork from Bugzilla.</P
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="variant-issuezilla"
>7.3. Issuezilla</A
></H1
><P
>Issuezilla is another fork from Bugzilla, and seems nearly
      as popular as the Red Hat Bugzilla fork.  Some Issuezilla team
      members are regular contributors to the Bugzilla mailing
      list/newsgroup.  Issuezilla is not the primary focus of
      bug-tracking at tigris.org, however.  Their Java-based
      bug-tracker, <A
HREF="#variant-scarab"
>Scarab, a newfangled Java-based issue tracker</A
>, is under heavy development
      and looks promising!</P
><P
>URL:  <A
HREF="http://issuezilla.tigris.org/servlets/ProjectHome"
TARGET="_top"
>http://issuezilla.tigris.org/servlets/ProjectHome</A
></P
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="variant-scarab"
>7.4. Scarab</A
></H1
><P
>Scarab is a promising new bug-tracking system built using
      Java Serlet technology.  As of this writing, no source code has
      been released as a package, but you can obtain the code from
      CVS.
    </P
><P
>URL: <A
HREF="http://scarab.tigris.org/"
TARGET="_top"
>http://scarab.tigris.org</A
></P
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="variant-perforce"
>7.5. Perforce SCM</A
></H1
><P
>Although Perforce isn't really a bug tracker, it can be used
      as such through the <SPAN
CLASS="QUOTE"
>"jobs"</SPAN
> functionality.</P
><P
><A
HREF="http://www.perforce.com/perforce/technotes/note052.html"
TARGET="_top"
>http://www.perforce.com/perforce/technotes/note052.html</A
>http://www.perforce.com/perforce/technotes/note052.html</P
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="variant-sourceforge"
>7.6. SourceForge</A
></H1
><P
>SourceForge is more of a way of coordinating geographically
      distributed free software and open source projects over the
      Internet than strictly a bug tracker, but if you're hunting for
      bug-tracking for your open project, it may be just what the
      software engineer ordered!</P
><P
>URL: <A
HREF="http://www.sourceforge.net"
TARGET="_top"
>http://www.sourceforge.net</A
></P
></DIV
></DIV
><DIV
CLASS="appendix"
><HR><H1
><A
NAME="faq"
>Appendix A. The Bugzilla FAQ</A
></H1
><DIV
CLASS="qandaset"
><DL
><DT
>1. <A
HREF="#faq-general"
>General Questions</A
></DT
><DD
><DL
><DT
>A.1.1. <A
HREF="#AEN1722"
>&#13;	    Where can I find information about Bugzilla?</A
></DT
><DT
>A.1.2. <A
HREF="#AEN1728"
>&#13;	    What license is Bugzilla distributed under?
	  </A
></DT
><DT
>A.1.3. <A
HREF="#AEN1734"
>&#13;	    How do I get commercial support for Bugzilla?
	  </A
></DT
><DT
>A.1.4. <A
HREF="#AEN1741"
>&#13;	    What major companies or projects are currently using Bugzilla
	    for bug-tracking?
	  </A
></DT
><DT
>A.1.5. <A
HREF="#AEN1766"
>&#13;	    Who maintains Bugzilla?
	  </A
></DT
><DT
>A.1.6. <A
HREF="#AEN1772"
>&#13;	    How does Bugzilla stack up against other bug-tracking databases?
	  </A
></DT
><DT
>A.1.7. <A
HREF="#AEN1779"
>&#13;	    How do I change my user name in Bugzilla?
	  </A
></DT
><DT
>A.1.8. <A
HREF="#AEN1784"
>&#13;	    Why doesn't Bugzilla offer this or that feature or compatability
	    with this other tracking software?
	  </A
></DT
><DT
>A.1.9. <A
HREF="#AEN1791"
>&#13;	    Why MySQL?  I'm interested in seeing Bugzilla run on
	    Oracle/Sybase/Msql/PostgreSQL/MSSQL?
	  </A
></DT
><DT
>A.1.10. <A
HREF="#AEN1809"
>&#13;	    Why do the scripts say "/usr/bonsaitools/bin/perl" instead of
	    "/usr/bin/perl" or something else?
	  </A
></DT
></DL
></DD
><DT
>2. <A
HREF="#faq-redhat"
>Red Hat Bugzilla</A
></DT
><DD
><DL
><DT
>A.2.1. <A
HREF="#AEN1826"
>&#13;	    What about Red Hat Bugzilla?
	  </A
></DT
><DT
>A.2.2. <A
HREF="#AEN1834"
>&#13;	    What are the primary benefits of Red Hat Bugzilla?
	  </A
></DT
><DT
>A.2.3. <A
HREF="#AEN1862"
>&#13;	    What's the current status of Red Hat Bugzilla?
	  </A
></DT
></DL
></DD
><DT
>3. <A
HREF="#faq-loki"
>Loki Bugzilla (AKA Fenris)</A
></DT
><DD
><DL
><DT
>A.3.1. <A
HREF="#AEN1875"
>&#13;	    What is Loki Bugzilla (Fenris)?
	  </A
></DT
></DL
></DD
><DT
>4. <A
HREF="#faq-phb"
>Pointy-Haired-Boss Questions</A
></DT
><DD
><DL
><DT
>A.4.1. <A
HREF="#AEN1886"
>&#13;	    Is Bugzilla web-based or do you have to have specific software or
	    specific operating system on your machine?
	  </A
></DT
><DT
>A.4.2. <A
HREF="#AEN1891"
>&#13;	    Has anyone you know of already done any Bugzilla integration with
	    Perforce (SCM software)?
	  </A
></DT
><DT
>A.4.3. <A
HREF="#AEN1896"
>&#13;	    Does Bugzilla allow the user to track multiple projects?
	  </A
></DT
><DT
>A.4.4. <A
HREF="#AEN1901"
>&#13;	    If I am on many projects, and search for all bugs assigned to me, will
	    Bugzilla list them for me and allow me to sort by project, severity etc?
	  </A
></DT
><DT
>A.4.5. <A
HREF="#AEN1906"
>&#13;	    Does Bugzilla allow attachments (text, screenshots, urls etc)? If yes,
	    are there any that are NOT allowed?
	  </A
></DT
><DT
>A.4.6. <A
HREF="#AEN1911"
>&#13;	    Does Bugzilla allow us to define our own priorities and levels? Do we
	    have complete freedom to change the labels of fields and format of them, and
	    the choice of acceptable values?
	  </A
></DT
><DT
>A.4.7. <A
HREF="#AEN1918"
>&#13;	    The index.html page doesn't show the footer.  It's really annoying to have
	    to go to the querypage just to check my "my bugs" link.  How do I get a footer
	    on static HTML pages?
	  </A
></DT
><DT
>A.4.8. <A
HREF="#AEN1940"
>&#13;	    Does Bugzilla provide any reporting features, metrics, graphs, etc? You
	    know, the type of stuff that management likes to see. :)
	  </A
></DT
><DT
>A.4.9. <A
HREF="#AEN1948"
>&#13;	    Is there email notification and if so, what do you see when you get an
	    email? Do you see bug number and title or is it only the number?
	  </A
></DT
><DT
>A.4.10. <A
HREF="#AEN1953"
>&#13;	    Can email notification be set up to send to multiple
	    people, some on the To List, CC List, BCC List etc?
	  </A
></DT
><DT
>A.4.11. <A
HREF="#AEN1958"
>&#13;	    If there is email notification, do users have to have any particular
	    type of email application?
	  </A
></DT
><DT
>A.4.12. <A
HREF="#AEN1965"
>&#13;	     If I just wanted to track certain bugs, as they go through life, can I
	    set it up to alert me via email whenever that bug changes, whether it be
	    owner, status or description etc.?
	  </A
></DT
><DT
>A.4.13. <A
HREF="#AEN1970"
>&#13;	    Does Bugzilla allow data to be imported and exported? If I had outsiders
	    write up a bug report using a MS Word bug template, could that template be
	    imported into "matching" fields? If I wanted to take the results of a query
	    and export that data to MS Excel, could I do that?
	  </A
></DT
><DT
>A.4.14. <A
HREF="#AEN1978"
>&#13;	    Has anyone converted Bugzilla to another language to be used in other
	    countries? Is it localizable?
	  </A
></DT
><DT
>A.4.15. <A
HREF="#AEN1983"
>&#13;	    Can a user create and save reports? Can they do this in Word format?
	    Excel format?
	  </A
></DT
><DT
>A.4.16. <A
HREF="#AEN1988"
>&#13;	    Can a user re-run a report with a new project, same query?
	  </A
></DT
><DT
>A.4.17. <A
HREF="#AEN1993"
>&#13;	    Can a user modify an existing report and then save it into another name?
	  </A
></DT
><DT
>A.4.18. <A
HREF="#AEN1998"
>&#13;	    Does Bugzilla have the ability to search by word, phrase, compound
	    search?
	  </A
></DT
><DT
>A.4.19. <A
HREF="#AEN2003"
>&#13;	    Can the admin person establish separate group and individual user
	    privileges?
	  </A
></DT
><DT
>A.4.20. <A
HREF="#AEN2008"
>&#13;	     Does Bugzilla provide record locking when there is simultaneous access
	    to the same bug? Does the second person get a notice that the bug is in use
	    or how are they notified?
	  </A
></DT
><DT
>A.4.21. <A
HREF="#AEN2013"
>&#13;	    Are there any backup features provided?
	  </A
></DT
><DT
>A.4.22. <A
HREF="#AEN2019"
>&#13;	    Can users be on the system while a backup is in progress?
	  </A
></DT
><DT
>A.4.23. <A
HREF="#AEN2024"
>&#13;	    What type of human resources are needed to be on staff to install and
	    maintain Bugzilla? Specifically, what type of skills does the person need to
	    have? I need to find out if we were to go with Bugzilla, what types of
	    individuals would we need to hire and how much would that cost vs buying an
	    "Out-of-the-Box" solution.
	  </A
></DT
><DT
>A.4.24. <A
HREF="#AEN2031"
>&#13;	    What time frame are we looking at if we decide to hire people to install
	    and maintain the Bugzilla? Is this something that takes hours or weeks to
	    install and a couple of hours per week to maintain and customize or is this
	    a multi-week install process, plus a full time job for 1 person, 2 people,
	    etc?
	  </A
></DT
><DT
>A.4.25. <A
HREF="#AEN2036"
>&#13;	    Is there any licensing fee or other fees for using Bugzilla? Any
	    out-of-pocket cost other than the bodies needed as identified above?
	  </A
></DT
></DL
></DD
><DT
>5. <A
HREF="#faq-install"
>Bugzilla Installation</A
></DT
><DD
><DL
><DT
>A.5.1. <A
HREF="#AEN2043"
>&#13;	    How do I download and install Bugzilla?
	  </A
></DT
><DT
>A.5.2. <A
HREF="#AEN2049"
>&#13;	    How do I install Bugzilla on Windows NT?
	  </A
></DT
><DT
>A.5.3. <A
HREF="#AEN2054"
>&#13;	    Is there an easy way to change the Bugzilla cookie name?
	  </A
></DT
></DL
></DD
><DT
>6. <A
HREF="#faq-security"
>Bugzilla Security</A
></DT
><DD
><DL
><DT
>A.6.1. <A
HREF="#AEN2061"
>&#13;	    How do I completely disable MySQL security if it's giving me problems
	    (I've followed the instructions in the installation section of this guide!)?
	  </A
></DT
><DT
>A.6.2. <A
HREF="#AEN2067"
>&#13;	    Are there any security problems with Bugzilla?
	  </A
></DT
><DT
>A.6.3. <A
HREF="#AEN2072"
>&#13;	    I've implemented the security fixes mentioned in Chris Yeh's security
	    advisory of 5/10/2000 advising not to run MySQL as root, and am running into
	    problems with MySQL no longer working correctly.
	  </A
></DT
></DL
></DD
><DT
>7. <A
HREF="#faq-email"
>Bugzilla Email</A
></DT
><DD
><DL
><DT
>A.7.1. <A
HREF="#AEN2079"
>&#13;	    I have a user who doesn't want to receive any more email from Bugzilla.
	    How do I stop it entirely for this user?
	  </A
></DT
><DT
>A.7.2. <A
HREF="#AEN2084"
>&#13;	    I'm evaluating/testing Bugzilla, and don't want it to send email to
	    anyone but me. How do I do it?
	  </A
></DT
><DT
>A.7.3. <A
HREF="#AEN2089"
>&#13;	    I want whineatnews.pl to whine at something more, or other than, only new
	    bugs. How do I do it?
	  </A
></DT
><DT
>A.7.4. <A
HREF="#AEN2095"
>&#13;	    I don't like/want to use Procmail to hand mail off to bug_email.pl.
	    What alternatives do I have?
	  </A
></DT
><DT
>A.7.5. <A
HREF="#AEN2102"
>&#13;	    How do I set up the email interface to submit/change bugs via email?
	  </A
></DT
><DT
>A.7.6. <A
HREF="#AEN2107"
>&#13;	    Email takes FOREVER to reach me from bugzilla -- it's extremely slow.
	    What gives?
	  </A
></DT
><DT
>A.7.7. <A
HREF="#AEN2114"
>&#13;	     How come email never reaches me from bugzilla changes?
	  </A
></DT
></DL
></DD
><DT
>8. <A
HREF="#faq-db"
>Bugzilla Database</A
></DT
><DD
><DL
><DT
>A.8.1. <A
HREF="#AEN2122"
>&#13;	    I've heard Bugzilla can be used with Oracle?
	  </A
></DT
><DT
>A.8.2. <A
HREF="#AEN2127"
>&#13;	    Bugs are missing from queries, but exist in the database (and I can pull
	    them up by specifying the bug ID). What's wrong?
	  </A
></DT
><DT
>A.8.3. <A
HREF="#AEN2132"
>&#13;	    I think my database might be corrupted, or contain invalid entries. What
	    do I do?
	  </A
></DT
><DT
>A.8.4. <A
HREF="#AEN2140"
>&#13;	    I want to manually edit some entries in my database. How?
	  </A
></DT
><DT
>A.8.5. <A
HREF="#AEN2145"
>&#13;	    I try to add myself as a user, but Bugzilla always tells me my password is wrong.
	  </A
></DT
><DT
>A.8.6. <A
HREF="#AEN2150"
>&#13;	    I think I've set up MySQL permissions correctly, but bugzilla still can't
	    connect.
	  </A
></DT
><DT
>A.8.7. <A
HREF="#AEN2155"
>&#13;	    How do I synchronize bug information among multiple different Bugzilla
	    databases?
	  </A
></DT
><DT
>A.8.8. <A
HREF="#AEN2162"
>&#13;	    Why do I get bizarre errors when trying to submit data, particularly problems
	    with "groupset"?
	  </A
></DT
><DT
>A.8.9. <A
HREF="#AEN2167"
>&#13;	    How come even after I delete bugs, the long descriptions show up?
	  </A
></DT
></DL
></DD
><DT
>9. <A
HREF="#faq-nt"
>Bugzilla and Win32</A
></DT
><DD
><DL
><DT
>A.9.1. <A
HREF="#AEN2177"
>&#13;	    What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)?
	  </A
></DT
><DT
>A.9.2. <A
HREF="#AEN2182"
>&#13;	    Is there a "Bundle::Bugzilla" equivalent for Win32?
	  </A
></DT
><DT
>A.9.3. <A
HREF="#AEN2187"
>&#13;	    CGI's are failing with a "something.cgi is not a valid Windows NT
	    application" error. Why?
	  </A
></DT
><DT
>A.9.4. <A
HREF="#AEN2195"
>&#13;	    Can I have some general instructions on how to make Bugzilla on Win32 work?
	  </A
></DT
><DT
>A.9.5. <A
HREF="#AEN2201"
>&#13;	    I'm having trouble with the perl modules for NT not being able to talk to
	    to the database.
	  </A
></DT
></DL
></DD
><DT
>10. <A
HREF="#faq-use"
>Bugzilla Usage</A
></DT
><DD
><DL
><DT
>A.10.1. <A
HREF="#AEN2222"
>&#13;	    The query page is very confusing.  Isn't there a simpler way to query?
	  </A
></DT
><DT
>A.10.2. <A
HREF="#AEN2228"
>&#13;	    I'm confused by the behavior of the "accept" button in the Show Bug form.
	    Why doesn't it assign the bug to me when I accept it?
	  </A
></DT
><DT
>A.10.3. <A
HREF="#AEN2238"
>&#13;	    I can't upload anything into the database via the "Create Attachment"
	    link.  What am I doing wrong?
	  </A
></DT
><DT
>A.10.4. <A
HREF="#AEN2243"
>&#13;	    Email submissions to Bugzilla that have attachments end up asking me to
	    save it as a "cgi" file.
	  </A
></DT
><DT
>A.10.5. <A
HREF="#AEN2248"
>&#13;	    How do I change a keyword in Bugzilla, once some bugs are using it?
	  </A
></DT
></DL
></DD
><DT
>11. <A
HREF="#faq-hacking"
>Bugzilla Hacking</A
></DT
><DD
><DL
><DT
>A.11.1. <A
HREF="#AEN2255"
>&#13;	    What bugs are in Bugzilla right now?
	  </A
></DT
><DT
>A.11.2. <A
HREF="#AEN2264"
>&#13;	    How can I change the default priority to a null value?  For instance, have the default
	    priority be "---" instead of "P2"?
	  </A
></DT
><DT
>A.11.3. <A
HREF="#AEN2270"
>&#13;	    What's the best way to submit patches?  What guidelines should I follow?
	  </A
></DT
></DL
></DD
></DL
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-general"
></A
>1. General Questions</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1722"
></A
><B
>A.1.1. </B
>
	    Where can I find information about Bugzilla?</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    You can stay up-to-date with the latest Bugzilla
	    information at <A
HREF="http://www.mozilla.org/projects/bugzilla/"
TARGET="_top"
>&#13;	    http://www.mozilla.org/projects/bugzilla/</A
>
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1728"
></A
><B
>A.1.2. </B
>
	    What license is Bugzilla distributed under?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Bugzilla is covered by the Mozilla Public License.
	    See details at <A
HREF="http://www.mozilla.org/MPL/"
TARGET="_top"
>&#13;	    http://www.mozilla.org/MPL/</A
>
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1734"
></A
><B
>A.1.3. </B
>
	    How do I get commercial support for Bugzilla?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    <A
HREF="http://www.collab.net/"
TARGET="_top"
>www.collab.net</A
> offers
	    Bugzilla as part of their standard offering to large projects.
	    They do have some minimum fees that are pretty hefty, and generally
	    aren't interested in small projects.
	  </P
><P
>&#13;	    There are several experienced
	    Bugzilla hackers on the mailing list/newsgroup who are willing
	    to whore themselves out for generous compensation.
	    Try sending a message to the mailing list asking for a volunteer.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1741"
></A
><B
>A.1.4. </B
>
	    What major companies or projects are currently using Bugzilla
	    for bug-tracking?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    There are <EM
>dozens</EM
> of major comapanies with public
	    Bugzilla sites to track bugs in their products.  A few include:
	    <P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>Netscape/AOL</TD
></TR
><TR
><TD
>Mozilla.org</TD
></TR
><TR
><TD
>AtHome Corporation</TD
></TR
><TR
><TD
>Red Hat Software</TD
></TR
><TR
><TD
>Loki Entertainment Software</TD
></TR
><TR
><TD
>SuSe Corp</TD
></TR
><TR
><TD
>The Horde Project</TD
></TR
><TR
><TD
>The Eazel Project</TD
></TR
><TR
><TD
>AbiSource</TD
></TR
><TR
><TD
>Real Time Enterprises, Inc</TD
></TR
><TR
><TD
>Eggheads.org</TD
></TR
><TR
><TD
>Strata Software</TD
></TR
><TR
><TD
>RockLinux</TD
></TR
><TR
><TD
>Creative Labs (makers of SoundBlaster)</TD
></TR
><TR
><TD
>The Apache Foundation</TD
></TR
><TR
><TD
>The Gnome Foundation</TD
></TR
><TR
><TD
>Linux-Mandrake</TD
></TR
></TBODY
></TABLE
><P
></P
>
	  </P
><P
>&#13;	    Suffice to say, there are more than enough huge projects using Bugzilla
	    that we can safely say it's extremely popular.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1766"
></A
><B
>A.1.5. </B
>
	    Who maintains Bugzilla?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Bugzilla maintenance has been in a state of flux recently.
	    Please check <A
HREF="http://www.mozilla.org/projects/bugzilla/"
TARGET="_top"
>the Bugzilla Project Page for the latest details. </A
>
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1772"
></A
><B
>A.1.6. </B
>
	    How does Bugzilla stack up against other bug-tracking databases?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    A year has gone by, and I <EM
>still</EM
> can't
	    find any head-to-head comparisons of Bugzilla against
	    other defect-tracking software.  However, from my personal
	    experience with other bug-trackers, Bugzilla offers
	    superior performance on commodity hardware, better price
	    (free!), more developer- friendly features (such as stored
	    queries, email integration, and platform independence),
	    improved scalability, open source code, greater
	    flexibility, and superior ease-of-use.
	  </P
><P
>&#13;	    If you happen to be a commercial bug-tracker vendor, please
	    step forward with a rebuttal so I can include it in the
	    FAQ.  We're not in pursuit of Bugzilla ueber alles; we
	    simply love having a powerful, open-source tool to get our
	    jobs done.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1779"
></A
><B
>A.1.7. </B
>
	    How do I change my user name in Bugzilla?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    You can't.  However, the administrative account can, by simply opening
	    your user account in editusers.cgi and changing the login name.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1784"
></A
><B
>A.1.8. </B
>
	    Why doesn't Bugzilla offer this or that feature or compatability
	    with this other tracking software?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    It may be that the support has not been built yet, or that you
	    have not yet found it.  Bugzilla is making tremendous strides in
	    usability, customizability, scalability, and user interface.  It
	    is widely considered the most complete and popular open-source
	    bug-tracking software in existence.
	  </P
><P
>&#13;	    That doesn't mean it can't use improvement!
	    You can help the project along by either hacking a patch yourself
	    that supports the functionality you require, or else submitting a
	    "Request for Enhancement" (RFE) using the bug submission interface
	    at <A
HREF="http://bugzilla.mozilla.org/"
TARGET="_top"
>bugzilla.mozilla.org</A
>.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1791"
></A
><B
>A.1.9. </B
>
	    Why MySQL?  I'm interested in seeing Bugzilla run on
	    Oracle/Sybase/Msql/PostgreSQL/MSSQL?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>Terry Weissman answers,
	  <A
NAME="AEN1795"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>&#13;	      You're not the only one. But <EM
>I</EM
> am not very interested. I'm not
	      a real SQL or database person. I just wanted to make a useful tool,
	      and build it on top of free software. So, I picked MySQL, and
	      learned SQL by staring at the MySQL manual and some code lying
	      around here, and
	      wrote Bugzilla. I didn't know that Enum's were non-standard SQL.
	      I'm not sure if I would have cared, but I didn't even know. So, to
	      me, things are "portable" because it uses MySQL, and MySQL is
	      portable enough. I fully understand (now) that people want to be
	      portable to other databases, but that's never been a real concern
	      of mine.
	    </P
></BLOCKQUOTE
>
	  </P
><P
>&#13;	    Things aren't quite that grim these days, however.  Terry pretty much
	    sums up much of the thinking many of us have for Bugzilla, but there
	    is light on the horizon for database-independence!  Here are some options:
	  </P
><P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>&#13;	      <EM
><A
HREF="http://bugzilla.redhat.com/"
TARGET="_top"
>Red Hat Bugzilla</A
></EM
>:
	      Runs a modified Bugzilla 2.8 atop an Oracle database.
	    </TD
></TR
><TR
><TD
>&#13;	      <EM
><A
HREF="http://sourceforge.net/projects/interzilla"
TARGET="_top"
>Interzilla</A
></EM
>:
	      A project to run Bugzilla on Interbase.  No code released yet, however.
	    </TD
></TR
><TR
><TD
>&#13;	      <EM
>Bugzilla 3.0</EM
>: One of the primary stated goals
	      is multiple database support.
	    </TD
></TR
></TBODY
></TABLE
><P
></P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1809"
></A
><B
>A.1.10. </B
>
	    Why do the scripts say "/usr/bonsaitools/bin/perl" instead of
	    "/usr/bin/perl" or something else?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	     Mozilla.org uses /usr/bonsaitools/bin/perl. The prime rule in making
	    submissions is "don't break bugzilla.mozilla.org". If it breaks it, your
	    patch will be reverted faster than you can do a diff.
	  </P
><P
>&#13;	    Here's Terry Weissman's comment, for some historical context:
	    <A
NAME="AEN1814"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>&#13;		[This was] purely my own convention. I wanted a place to put a version of
		Perl and other tools that was strictly under my control for the
		various webtools, and not subject to anyone else. Edit it to point
		to whatever you like.
	      </P
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;		  We always recommend that, if possible, you keep the path
		  as /usr/bonsaitools/bin/perl, and simply add a /usr/bonsaitools
		  and /usr/bonsaitools/bin directory, then symlink your version
		  of perl to /usr/bonsaitools/bin/perl.  This will make upgrading
		  your Bugzilla much easier in the future.
		</P
><P
>&#13;		  Obviously, if you do not have root access to your Bugzilla
		  box, our suggestion is irrelevant.
		</P
></TD
></TR
></TABLE
></DIV
></BLOCKQUOTE
>
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-redhat"
></A
>2. Red Hat Bugzilla</H3
><P
>&#13;	<DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	    <EM
>This section is no longer up-to-date.</EM
>
	    Please see the section on "Red Hat Bugzilla" under "Variants" in The Bugzilla Guide.
	  </P
></TD
></TR
></TABLE
></DIV
>
      </P
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1826"
></A
><B
>A.2.1. </B
>
	    What about Red Hat Bugzilla?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Red Hat Bugzilla is arguably more user-friendly, customizable, and scalable
	    than stock Bugzilla. Check it out at
	    http://bugzilla.redhat.com and the sources at ftp://people.redhat.com/dkl/.
	    They've set their Bugzilla up to work with Oracle out of the box.
	    Note that Redhat Bugzilla is based upon the 2.8 Bugzilla tree;
	    Bugzilla has made some tremendous advances since the 2.8 release.
	    Why not download both Bugzillas to check out the differences for
	    yourself?
	  </P
><P
>&#13;	    Dave Lawrence, the original Red Hat Bugzilla maintainer, mentions:
	    <A
NAME="AEN1831"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>&#13;		Somebody needs to take the ball and run with it.  I'm the only
		maintainer and am very pressed for time.
	      </P
></BLOCKQUOTE
>
	    If you, or someone you know, has the time and expertise to do the integration
	    work so main-tree Bugzilla 2.12 and higher integrates the Red
	    Hat Bugzilla Oracle modifications, please donate your
	    time to supporting the Bugzilla project.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1834"
></A
><B
>A.2.2. </B
>
	    What are the primary benefits of Red Hat Bugzilla?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    <EM
>Dave Lawrence</EM
>:
	    <A
NAME="AEN1839"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>&#13;		For the record, we are not using any template type implementation for
		the cosmetic changes maded to Bugzilla.  It is just alot of html changes
		in the code itself.  I admit I may have gotten a little carried away with it
		but the corporate types asked for a more standardized interface to match up
		with other projects relating to Red Hat web sites.  A lot of other web based
		internal tools I am working on also look like Bugzilla.
	      </P
><P
>&#13;		I do want to land the changes that I have made to Bugzilla but I may
		have to back out a good deal and make a different version of Red Hat's
		Bugzilla for checking in to CVS. Especially the cosmetic changes because it
		seems they may not fit the general public.  I will do that as soon as I can.
		I also still do my regular QA responsibilities along with Bugzilla so time
		is difficult sometimes to come by.
	      </P
><P
>&#13;		There are also a good deal of other changes that were requested by
		management for things like support contracts and different permission
		groups for making bugs private. Here is a short list of the major
		changes that have been made:
	      </P
><P
></P
><OL
TYPE="1"
><LI
><P
>&#13;		    No enum types. All old enum types are now separate smaller tables.
		  </P
></LI
><LI
><P
>&#13;		    No bit wise operations. Not all databases support this so they were
		    changed to a more generic way of doing this task
		  </P
></LI
><LI
><P
>&#13;		    Bug reports can only be altered by the reporter, assignee, or a
		    privileged bugzilla user. The rest of the world can see the bug but in
		    a non-changeable format (unless the bug has been marked private).  They
		    can however add comments, add and remove themselves from the CC list
		  </P
></LI
><LI
><P
>&#13;		    Different group scheme. Each group has an id number related to it.
		    There is a user_group table which contains userid to groupid mappings
		    to determine which groups each user belongs to.  Additionally there is
		    a bug_group table that has bugid to groupid mappings to show which
		    groups can see a particular bug. If there are no entries for a bug in
		    this table then the bug is public.
		  </P
></LI
><LI
><P
>&#13;		    Product groups. product_table created to only allow certain products to
		    be visible for certain groups in both bug entry and query. This was
		    particulary helpful for support contracts.
		  </P
></LI
><LI
><P
>&#13;		    Of course many (too many) changes to Bugzilla code itself to allow use
		    with Oracle and still allow operation with Mysql if so desired.
		    Currently if you use Mysql it is set to use Mysql's old permission
		    scheme to keep breakage to a minimum. Hopefully one day this will
		    standardize on one style which may of course be something completely
		    different.
		  </P
></LI
><LI
><P
>&#13;		    Uses Text::Template perl module for rendering of the dynamic HTML pages
		    such as enter_bug.cgi, query.cgi, bug_form.pl, and for the header and
		    footer parts of the page. This allows the html to be separate from the
		    perl code for customizing the look and feel of the page to one's
		    preference.
		  </P
></LI
><LI
><P
>&#13;		    There are many other smaller changes. There is also a port to Oracle
		    that I have been working on as time permits but is not completely
		    finished but somewhat usable. I will merge it into our standard code
		    base when it becomes production quality. Unfortunately there will have
		    to be some conditionals in the code to make it work with other than
		    Oracle due to some differences between Oracle and Mysql.
		  </P
></LI
></OL
><P
>&#13;		Both the Mysql and Oracle versions of our current code base are
		available from ftp://people.redhat.com/dkl. If Terry/Tara wants I can submit
		patch files for all of the changes I have made and he can determine what is
		suitable for addition to the main bugzilla cade base. But for me to commit
		changes to the actual CVS I will need to back out alot of things that are
		not suitable for the rest of the Bugzilla community. I am open to
		suggestions.
	      </P
></BLOCKQUOTE
>
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1862"
></A
><B
>A.2.3. </B
>
	    What's the current status of Red Hat Bugzilla?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    <DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;		This information is somewhat dated; I last updated it
		7 June 2000.  Please see the "Variants" section of "The Bugzilla Guide"
		for more up-to-date information regarding Red Hat Bugzilla.
	      </P
></TD
></TR
></TABLE
></DIV
>
	    <EM
>Dave Lawrence</EM
>:
	    <A
NAME="AEN1869"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>&#13;		     I suppose the current thread warrants an update on the status of
		Oracle and bugzilla ;) We have now been running Bugzilla 2.8 on
		Oracle for the last two days in our production environment. I
		tried to do as much testing as possible with it before going live
		which is some of the reason for the long delay. I did not get
		enough feedback as I would have liked from internal developers to
		help weed out any bugs still left so I said "Fine, i will take it
		live and then I will get the feedback I want :)" So it is now
		starting to stabilize and it running quite well after working
		feverishly the last two days fixing problems as soon as they came
		in from the outside world. The current branch in cvs is up2date if
		anyone would like to grab it and try it out. The oracle _setup.pl
		is broken right now due to some last minute changes but I will
		update that soon. Therefore you would probably need to create the
		database tables the old fashioned way using the supplied sql
		creation scripts located in the ./oracle directory. We have heavy
		optimizations in the database it self thanks to the in-house DBA
		here at Red Hat so it is running quite fast. The database itself
		is located on a dual PII450 with 1GB ram and 14 high voltage
		differential raided scsi drives. The tables and indexes are
		partitioned in 4 chuncks across the raided drive which is nice
		because when ever you need to do a full table scan, it is actually
		starting in 4 different locations on 4 different drives
		simultaneously. And the indexes of course are on separate drives
		from the data so that speeds things up tremendously. When  I can
		find the time I will document all that we have done to get this
		thing going to help others that may need it.
	      </P
><P
>&#13;		As Matt has mentioned it is still using out-dated code and with a
		little help I would like to bring everything up to date for
		eventual  incorporation with the main cvs tree. Due to other
		duties I have with the company any help with this wiould be
		appreciated. What we are using  now is what I call a best first
		effort. It definitely can be improved on and may even need
		complete rewrites in a lot of areas. A lot of changes may have to
		be made in the way Bugzilla does things currently  to make this
		transition to a more generic database interface.  Fortunately when
		making the Oracle changes I made sure I didn't do  anything that I
		would consider Oracle specific and could not be easily done with
		other databases. Alot of the sql statements need to be broken up
		into smaller utilities that themselves would need to make
		decisions on what database they are using but the majority of the
		code can be made database neutral.
	      </P
></BLOCKQUOTE
>
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-loki"
></A
>3. Loki Bugzilla (AKA Fenris)</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1875"
></A
><B
>A.3.1. </B
>
	    What is Loki Bugzilla (Fenris)?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Loki Games has a customized version of Bugzilla available at
	    <A
HREF="http://fenris.lokigames.com/"
TARGET="_top"
>http://fenris.lokigames.com</A
>.  There are some advantages to using Fenris, chief being separation of comments based upon user privacy level, data hiding, forced login for any data retrieval, and some additional fields.  Loki has mainted their code, originally a fork from the Bugzilla 2.8 code base, and it is quite a bit different than stock Bugzilla at this point.  I recommend you stick with official Bugzilla version 2.14 rather than using a fork, but it's up to you.
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-phb"
></A
>4. Pointy-Haired-Boss Questions</H3
><P
>&#13;	<DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;	    The title of this section doesn't mean you're a PHB -- it just means
	    you probably HAVE a PHB who wants to know this :)
	  </P
></TD
></TR
></TABLE
></DIV
>
      </P
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1886"
></A
><B
>A.4.1. </B
>
	    Is Bugzilla web-based or do you have to have specific software or
	    specific operating system on your machine?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    It is web and e-mail based.  You can edit bugs by sending specially
	    formatted email to a properly configured Bugzilla, or control via the web.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1891"
></A
><B
>A.4.2. </B
>
	    Has anyone you know of already done any Bugzilla integration with
	    Perforce (SCM software)?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Yes!  You can find more information elsewhere in "The Bugzilla
	    Guide" in the "Integration with Third-Party Products" section.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1896"
></A
><B
>A.4.3. </B
>
	    Does Bugzilla allow the user to track multiple projects?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Absolutely!  You can track up to a "soft-limit" of around
	    64 individual "Products", that can each be composed of as
	    many "Components" as you want.  Check the Administration
	    section of the Bugzilla Guide for more information regarding
	    setting up Products and Components.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1901"
></A
><B
>A.4.4. </B
>
	    If I am on many projects, and search for all bugs assigned to me, will
	    Bugzilla list them for me and allow me to sort by project, severity etc?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Yes.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1906"
></A
><B
>A.4.5. </B
>
	    Does Bugzilla allow attachments (text, screenshots, urls etc)? If yes,
	    are there any that are NOT allowed?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Yes.  There are many specific MIME-types that are pre-defined by Bugzilla,
	    but you may specify any arbitrary MIME-type you need when you
	    upload the file.  Since all attachments are stored in the database,
	    however, I recommend storing large binary attachments elsewhere
	    in the web server's file system and providing a hyperlink
	    as a comment, or in the provided "URL" field in the bug report.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1911"
></A
><B
>A.4.6. </B
>
	    Does Bugzilla allow us to define our own priorities and levels? Do we
	    have complete freedom to change the labels of fields and format of them, and
	    the choice of acceptable values?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Yes.  However, modifying some fields, notably those related to bug
	    progression states, also require adjusting the program logic to
	    compensate for the change.
	  </P
><P
>&#13;	    There is no GUI for adding fields to Bugzilla at this
	    time.  You can follow development of this feature at
	    <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=91037"
TARGET="_top"
>http://bugzilla.mozilla.org/show_bug.cgi?id=91037</A
>
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1918"
></A
><B
>A.4.7. </B
>
	    The index.html page doesn't show the footer.  It's really annoying to have
	    to go to the querypage just to check my "my bugs" link.  How do I get a footer
	    on static HTML pages?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
            It's possible to get the footer on the static index page using
            Server Side Includes (SSI).  The trick to doing this is making
            sure that your web server is set up to allow SSI and specifically,
            the #exec directive.  You should also rename <TT
CLASS="filename"
>index.html</TT
>
            to <TT
CLASS="filename"
>index.shtml</TT
>.
          </P
><P
>&#13;            After you've done all that, you can add the following line to
            <TT
CLASS="filename"
>index.shtml</TT
>:
<TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;
&#60;!--#exec cmd="/usr/bin/perl -e &#38;quot;require 'CGI.pl'; PutFooter();&#38;quot;" --&#62;

</PRE
></FONT
></TD
></TR
></TABLE
>
          </P
><P
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;              This line will be replaced with the actual HTML for the footer
              when the page is requested, so you should put this line where you
              want the footer to appear.
            </P
></TD
></TR
></TABLE
></DIV
></P
><P
>&#13;            Because this method depends on being able to use a #exec directive,
            and most ISP's will not allow that, there is an alternative method.
            You could have a small script (such as <TT
CLASS="filename"
>api.cgi</TT
>)
            that basically looks like:
<TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;
#!/usr/bonsaitools/bin/perl -w

require 'globals.pl';

if ($::FORM{sub} eq 'PutFooter') {
    PutFooter();
} else {
    die 'api.cgi was incorrectly called';
}

</PRE
></FONT
></TD
></TR
></TABLE
>
            and then put this line in <TT
CLASS="filename"
>index.shtml</TT
>.
<TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;
&#60;!--#include virtual="api.cgi?sub=PutFooter"--&#62;

</PRE
></FONT
></TD
></TR
></TABLE
>
          </P
><P
> <DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;              This still requires being able to use Server Side Includes, if
              this simply will not work for you, see <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=80183"
TARGET="_top"
>bug 80183</A
>
              for a third option.
            </P
></TD
></TR
></TABLE
></DIV
></P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1940"
></A
><B
>A.4.8. </B
>
	    Does Bugzilla provide any reporting features, metrics, graphs, etc? You
	    know, the type of stuff that management likes to see. :)
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Yes.  Look at <A
HREF="http://bugzilla.mozilla.org/reports.cgi"
TARGET="_top"
>&#13;	    http://bugzilla.mozilla.org/reports.cgi</A
> for basic reporting
	    facilities.
	  </P
><P
>&#13;	    For more advanced reporting, I recommend hooking up a professional
	    reporting package, such as Crystal Reports, and use ODBC to access
	    the MySQL database.  You can do a lot through the Query page of
	    Bugzilla as well, but right now Advanced Reporting is much
	    better accomplished through third-party utilities that can
	    interface with the database directly.
	  </P
><P
>&#13;	    Advanced Reporting is a Bugzilla 3.X proposed feature.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1948"
></A
><B
>A.4.9. </B
>
	    Is there email notification and if so, what do you see when you get an
	    email? Do you see bug number and title or is it only the number?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Email notification is user-configurable.  The bug id and Topic
	    of the bug report accompany each email notification, along with
	    a list of the changes made.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1953"
></A
><B
>A.4.10. </B
>
	    Can email notification be set up to send to multiple
	    people, some on the To List, CC List, BCC List etc?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Yes.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1958"
></A
><B
>A.4.11. </B
>
	    If there is email notification, do users have to have any particular
	    type of email application?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Bugzilla email is sent in plain text, the most compatible mail format
	    on the planet.
	    <DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;		If you decide to use the bugzilla_email integration features
		to allow Bugzilla to record responses to mail with the associated bug,
		you may need to caution your users to set their mailer to "respond
		to messages in the format in which they were sent".  For security reasons
		Bugzilla ignores HTML tags in comments, and if a user sends HTML-based
		email into Bugzilla the resulting comment looks downright awful.
	      </P
></TD
></TR
></TABLE
></DIV
>
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1965"
></A
><B
>A.4.12. </B
>
	     If I just wanted to track certain bugs, as they go through life, can I
	    set it up to alert me via email whenever that bug changes, whether it be
	    owner, status or description etc.?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Yes.  Place yourself in the "cc" field of the bug you wish to monitor.
	    Then change your "Notify me of changes to" field in the Email Settings
	    tab of the User Preferences screen in Bugzilla to the "Only those
	    bugs which I am listed on the CC line" option.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1970"
></A
><B
>A.4.13. </B
>
	    Does Bugzilla allow data to be imported and exported? If I had outsiders
	    write up a bug report using a MS Word bug template, could that template be
	    imported into "matching" fields? If I wanted to take the results of a query
	    and export that data to MS Excel, could I do that?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Mozilla allows data export through a custom DTD in XML format.
	    It does not, however, export to specific formats other than the
	    XML Mozilla DTD.  Importing the data into Excel or any other application
	    is left as an exercise for the reader.
	  </P
><P
>&#13;	    If you create import filters to other applications from Mozilla's XML,
	    please submit your modifications for inclusion in future Bugzilla
	    distributions.
	  </P
><P
>&#13;	    As for data import, any application can send data to Bugzilla through
	    the HTTP protocol, or through Mozilla's XML API.  However, it seems
	    kind of silly to put another front-end in front of Bugzilla;
	    it makes more sense to create a simplified bug submission form in
	    HTML.  You can find an excellent example at
	    <A
HREF="http://www.mozilla.org/quality/help/bugzilla-helper.html"
TARGET="_top"
>&#13;	    http://www.mozilla.org/quality/help/bugzilla-helper.html</A
>
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1978"
></A
><B
>A.4.14. </B
>
	    Has anyone converted Bugzilla to another language to be used in other
	    countries? Is it localizable?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Currently, no.  Internationalization support for Perl did not
	    exist in a robust fashion until the recent release of version 5.6.0;
	    Bugzilla is, and likely will remain (until 3.X) completely
	    non-localized.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1983"
></A
><B
>A.4.15. </B
>
	    Can a user create and save reports? Can they do this in Word format?
	    Excel format?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Yes.  No.  No.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1988"
></A
><B
>A.4.16. </B
>
	    Can a user re-run a report with a new project, same query?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Yes.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1993"
></A
><B
>A.4.17. </B
>
	    Can a user modify an existing report and then save it into another name?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    You can save an unlimited number of queries in Bugzilla.  You are free
	    to modify them and rename them to your heart's desire.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1998"
></A
><B
>A.4.18. </B
>
	    Does Bugzilla have the ability to search by word, phrase, compound
	    search?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    You have no idea.  Bugzilla's query interface, particularly with the
	    advanced Boolean operators, is incredibly versatile.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2003"
></A
><B
>A.4.19. </B
>
	    Can the admin person establish separate group and individual user
	    privileges?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Yes.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2008"
></A
><B
>A.4.20. </B
>
	     Does Bugzilla provide record locking when there is simultaneous access
	    to the same bug? Does the second person get a notice that the bug is in use
	    or how are they notified?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Bugzilla does not lock records.  It provides mid-air collision detection,
	    and offers the offending user a choice of options to deal with the conflict.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2013"
></A
><B
>A.4.21. </B
>
	    Are there any backup features provided?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    MySQL, the database back-end for Bugzilla, allows hot-backup of data.
	    You can find strategies for dealing with backup considerations
	    at <A
HREF="http://www.mysql.com/doc/B/a/Backup.html"
TARGET="_top"
>&#13;	    http://www.mysql.com/doc/B/a/Backup.html</A
>
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2019"
></A
><B
>A.4.22. </B
>
	    Can users be on the system while a backup is in progress?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Yes.  However, commits to the database must wait
	    until the tables are unlocked.  Bugzilla databases are typically
	    very small, and backups routinely take less than a minute.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2024"
></A
><B
>A.4.23. </B
>
	    What type of human resources are needed to be on staff to install and
	    maintain Bugzilla? Specifically, what type of skills does the person need to
	    have? I need to find out if we were to go with Bugzilla, what types of
	    individuals would we need to hire and how much would that cost vs buying an
	    "Out-of-the-Box" solution.
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    If Bugzilla is set up correctly from the start, continuing maintenance needs
	    are minimal and can be completed by unskilled labor.  Things like rotate
	    backup tapes and check log files for the word "error".
	  </P
><P
>&#13;	    Commercial Bug-tracking software typically costs somewhere upwards
	    of $20,000 or more for 5-10 floating licenses.  Bugzilla consultation
	    is available from skilled members of the newsgroup.
	  </P
><P
>&#13;	    As an example, as of this writing I typically charge
	     $115 for the first hour, and $89 each hour thereafter
	    for consulting work.  It takes me three to five hours to make Bugzilla
	    happy on a Development installation of Linux-Mandrake.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2031"
></A
><B
>A.4.24. </B
>
	    What time frame are we looking at if we decide to hire people to install
	    and maintain the Bugzilla? Is this something that takes hours or weeks to
	    install and a couple of hours per week to maintain and customize or is this
	    a multi-week install process, plus a full time job for 1 person, 2 people,
	    etc?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    It all depends on your level of commitment.  Someone with much Bugzilla
	    experience can get you up and running in less than a day, and
	    your Bugzilla install can run untended for years.  If your
	    Bugzilla strategy is critical to your business workflow, hire somebody
	    with reasonable UNIX or Perl skills to handle your process management and
	    bug-tracking maintenance &#38; customization.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2036"
></A
><B
>A.4.25. </B
>
	    Is there any licensing fee or other fees for using Bugzilla? Any
	    out-of-pocket cost other than the bodies needed as identified above?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    No.  MySQL asks, if you find their product valuable, that you purchase
	    a support contract from them that suits your needs.
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-install"
></A
>5. Bugzilla Installation</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2043"
></A
><B
>A.5.1. </B
>
	    How do I download and install Bugzilla?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Check <A
HREF="http://www.mozilla.org/projects/bugzilla/"
TARGET="_top"
>&#13;	    http://www.mozilla.org/projects/bugzilla/</A
> for details.
	    Once you download it, untar it, read the Bugzilla Guide.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2049"
></A
><B
>A.5.2. </B
>
	    How do I install Bugzilla on Windows NT?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Installation on Windows NT has its own section in
	    "The Bugzilla Guide".
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2054"
></A
><B
>A.5.3. </B
>
	    Is there an easy way to change the Bugzilla cookie name?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    At present, no.
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-security"
></A
>6. Bugzilla Security</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2061"
></A
><B
>A.6.1. </B
>
	    How do I completely disable MySQL security if it's giving me problems
	    (I've followed the instructions in the installation section of this guide!)?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Run mysql like this: "mysqld --skip-grant-tables".  Please remember <EM
>this
	    makes mysql as secure as taping a $100 to the floor of a football stadium
	    bathroom for safekeeping.</EM
>  Please read the Security section of the
	    Administration chapter of "The Bugzilla Guide" before proceeding.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2067"
></A
><B
>A.6.2. </B
>
	    Are there any security problems with Bugzilla?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    The Bugzilla code has not undergone a complete security audit.
	    It is recommended that you closely examine permissions on your Bugzilla
	    installation, and follow the recommended security guidelines found
	    in The Bugzilla Guide.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2072"
></A
><B
>A.6.3. </B
>
	    I've implemented the security fixes mentioned in Chris Yeh's security
	    advisory of 5/10/2000 advising not to run MySQL as root, and am running into
	    problems with MySQL no longer working correctly.
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    This is a common problem, related to running out of file descriptors.
	    Simply add "ulimit -n unlimited" to the script which starts
	    mysqld.
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-email"
></A
>7. Bugzilla Email</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2079"
></A
><B
>A.7.1. </B
>
	    I have a user who doesn't want to receive any more email from Bugzilla.
	    How do I stop it entirely for this user?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    With the email changes to 2.12, the user should be able to set
	    this in user email preferences.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2084"
></A
><B
>A.7.2. </B
>
	    I'm evaluating/testing Bugzilla, and don't want it to send email to
	    anyone but me. How do I do it?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Edit the param for the mail text. Replace "To:" with "X-Real-To:",
	    replace "Cc:" with "X-Real-CC:", and add a "To: (myemailaddress)".
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2089"
></A
><B
>A.7.3. </B
>
	    I want whineatnews.pl to whine at something more, or other than, only new
	    bugs. How do I do it?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Try Klaas Freitag's excellent patch for "whineatassigned" functionality.
	    You can find it at<A
HREF=" http://bugzilla.mozilla.org/show_bug.cgi?id=6679"
TARGET="_top"
>&#13;	      http://bugzilla.mozilla.org/show_bug.cgi?id=6679</A
>. This
	    patch is against an older version of Bugzilla, so you must apply
	    the diffs manually.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2095"
></A
><B
>A.7.4. </B
>
	    I don't like/want to use Procmail to hand mail off to bug_email.pl.
	    What alternatives do I have?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    You can call bug_email.pl directly from your aliases file, with
	    an entry like this:
	    <A
NAME="AEN2099"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>&#13;		bugzilla-daemon: "|/usr/local/bin/bugzilla/contrib/bug_email.pl"
	      </P
></BLOCKQUOTE
>
	    However, this is fairly nasty and subject to problems; you also
	    need to set up your smrsh (sendmail restricted shell) to allow
	    it.  In a pinch, though, it can work.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2102"
></A
><B
>A.7.5. </B
>
	    How do I set up the email interface to submit/change bugs via email?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    You can find an updated README.mailif file in the contrib/ directory
	    of your Bugzilla distribution that walks you through the setup.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2107"
></A
><B
>A.7.6. </B
>
	    Email takes FOREVER to reach me from bugzilla -- it's extremely slow.
	    What gives?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    If you are using an alternate Mail Transport Agent (MTA other than
	    sendmail), make sure the options given in the "processmail" script for all
	    instances of "sendmail" are correct for your MTA.
	  </P
><P
>&#13;	    If you are using Sendmail, try enabling "sendmailnow" in editparams.cgi.
            If you are using Postfix, you will also need to enable <SPAN
CLASS="QUOTE"
>"sendmailnow"</SPAN
>.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2114"
></A
><B
>A.7.7. </B
>
	     How come email never reaches me from bugzilla changes?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Double-check that you have not turned off email in your user preferences.
	    Confirm that Bugzilla is able to send email by visiting the "Log In"
	    link of your Bugzilla installation and clicking the "Email me a password"
	    button after entering your email address.
	  </P
><P
>&#13;	    If you never receive mail from Bugzilla, chances you do not have
	    sendmail in "/usr/lib/sendmail".  Ensure sendmail lives in, or is symlinked
	    to, "/usr/lib/sendmail".
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-db"
></A
>8. Bugzilla Database</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2122"
></A
><B
>A.8.1. </B
>
	    I've heard Bugzilla can be used with Oracle?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Red Hat Bugzilla, mentioned above, works with Oracle.  The current version
	    from Mozilla.org does not have this capability.  Unfortunately, though
	    you will sacrifice a lot of the really great features available in
	    Bugzilla 2.10 and 2.12 if you go with the 2.8-based Redhat version.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2127"
></A
><B
>A.8.2. </B
>
	    Bugs are missing from queries, but exist in the database (and I can pull
	    them up by specifying the bug ID). What's wrong?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	     You've almost certainly enabled the "shadow database", but for some
	    reason it hasn't been updated for all your bugs. This is the database
	    against which queries are run, so that really complex or slow queries won't
	    lock up portions of the database for other users. You can turn off the
	    shadow database in editparams.cgi. If you wish to continue using the shadow
	    database, then as your "bugs" user run "./syncshadowdb -syncall" from the
	    command line in the bugzilla installation directory to recreate your shadow
	    database. After it finishes, be sure to check the params and make sure that
	    "queryagainstshadowdb" is still turned on. The syncshadowdb program turns it
	    off if it was on, and is supposed to turn it back on when completed; that
	    way, if it crashes in the middle of recreating the database, it will stay
	    off forever until someone turns it back on by hand. Apparently, it doesn't
	    always do that yet.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2132"
></A
><B
>A.8.3. </B
>
	    I think my database might be corrupted, or contain invalid entries. What
	    do I do?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Run the <SPAN
CLASS="QUOTE"
>"sanity check"</SPAN
> utility
	    (<TT
CLASS="filename"
>./sanitycheck.cgi</TT
> in the
	    Bugzilla_home directory) from your web browser to see! If
	    it finishes without errors, you're
	    <EM
>probably</EM
> OK.  If it doesn't come back
	    OK (i.e. any red letters), there are certain things
	    Bugzilla can recover from and certain things it can't.  If
	    it can't auto-recover, I hope you're familiar with
	    mysqladmin commands or have installed another way to
	    manage your database.  Sanity Check, although it is a good
	    basic check on your database integrity, by no means is a
	    substitute for competent database administration and
	    avoiding deletion of data.  It is not exhaustive, and was
	    created to do a basic check for the most common problems
	    in Bugzilla databases.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2140"
></A
><B
>A.8.4. </B
>
	    I want to manually edit some entries in my database. How?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	     There is no facility in Bugzilla itself to do this. It's also generally
	    not a smart thing to do if you don't know exactly what you're doing.
	    However, if you understand SQL you can use the mysqladmin utility to
	    manually insert, delete, and modify table information. Personally, I
	    use "phpMyAdmin". You have to compile a PHP module with MySQL
	    support to make it work, but it's very clean and easy to use.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2145"
></A
><B
>A.8.5. </B
>
	    I try to add myself as a user, but Bugzilla always tells me my password is wrong.
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Certain version of MySQL (notably, 3.23.29 and 3.23.30) accidentally disabled
	    the "crypt()" function.  This prevented MySQL from storing encrypted passwords.
	    Upgrade to the "3.23 stable" version of MySQL and you should be good to go.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2150"
></A
><B
>A.8.6. </B
>
	    I think I've set up MySQL permissions correctly, but bugzilla still can't
	    connect.
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Try running MySQL from its binary: "mysqld --skip-grant-tables". This
	    will allow you to completely rule out grant tables as the cause of your
	    frustration. However, I do not recommend you run it this way on a regular
	    basis, unless you really want your web site defaced and your machine
	    cracked.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2155"
></A
><B
>A.8.7. </B
>
	    How do I synchronize bug information among multiple different Bugzilla
	    databases?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Well, you can synchronize or you can move bugs.  Synchronization will
	    only work one way -- you can create a read-only copy of the database
	    at one site, and have it regularly updated at intervals from the main
	    database.
	  </P
><P
>&#13;	    MySQL has some synchronization features builtin to the latest releases.
	    It would be great if someone looked into the possibilities there
	    and provided a report to the newsgroup on how to effectively
	    synchronize two Bugzilla installations.
	  </P
><P
>&#13;	    If you simply need to transfer bugs from one Bugzilla to another,
	    checkout the "move.pl" script in the Bugzilla distribution.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2162"
></A
><B
>A.8.8. </B
>
	    Why do I get bizarre errors when trying to submit data, particularly problems
	    with "groupset"?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    If you're sure your MySQL parameters are correct, you might want turn
	    "strictvaluechecks" OFF in editparams.cgi.  If you have "usebugsentry" set
	    "On", you also cannot submit a bug as readable by more than one group with
	    "strictvaluechecks" ON.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2167"
></A
><B
>A.8.9. </B
>
	    How come even after I delete bugs, the long descriptions show up?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    This should only happen with Bugzilla 2.14 if you are
	    using the <SPAN
CLASS="QUOTE"
>"shadow database"</SPAN
> feature, and your
	    shadow database is out of sync.  Try running
	    <TT
CLASS="filename"
>syncshadowdb</TT
>
	    <TT
CLASS="option"
>-syncall</TT
> to make sure your shadow
	    database is in synch with your primary database.
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-nt"
></A
>9. Bugzilla and Win32</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2177"
></A
><B
>A.9.1. </B
>
	    What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Remove Windows. Install Linux. Install Bugzilla.
	    The boss will never know the difference.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2182"
></A
><B
>A.9.2. </B
>
	    Is there a "Bundle::Bugzilla" equivalent for Win32?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Not currently.  Bundle::Bugzilla enormously simplifies Bugzilla
	    installation on UNIX systems.  If someone can volunteer to
	    create a suitable PPM bundle for Win32, it would be appreciated.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2187"
></A
><B
>A.9.3. </B
>
	    CGI's are failing with a "something.cgi is not a valid Windows NT
	    application" error. Why?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Depending on what Web server you are using, you will have to configure
	    the Web server to treat *.cgi files as CGI scripts. In IIS, you do this by
	    adding *.cgi to the App Mappings with the &#60;path&#62;\perl.exe %s %s as the
	    executable.
	  </P
><P
>&#13;	    Microsoft has some advice on this matter, as well:
	    <A
NAME="AEN2192"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>&#13;		"Set application mappings. In the ISM, map the extension for the script
		file(s) to the executable for the script interpreter. For example, you might
		map the extension .py to Python.exe, the executable for the Python script
		interpreter. Note For the ActiveState Perl script interpreter, the extension
		.pl is associated with PerlIS.dll by default. If you want to change the
		association of .pl to perl.exe, you need to change the application mapping.
		In the mapping, you must add two percent (%) characters to the end of the
		pathname for perl.exe, as shown in this example: c:\perl\bin\perl.exe %s %s"
	      </P
></BLOCKQUOTE
>
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2195"
></A
><B
>A.9.4. </B
>
	    Can I have some general instructions on how to make Bugzilla on Win32 work?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    The following couple entries are deprecated in favor of the Windows installation
	    instructions available in the "Administration" portion of "The Bugzilla Guide".
	    However, they are provided here for historical interest and insight.
	    <P
CLASS="literallayout"
><br>
&nbsp;&nbsp;1.&nbsp;#!C:/perl/bin/perl&nbsp;had&nbsp;to&nbsp;be&nbsp;added&nbsp;to&nbsp;every&nbsp;perl&nbsp;file.<br>
&nbsp;&nbsp;2.&nbsp;Converted&nbsp;to&nbsp;Net::SMTP&nbsp;to&nbsp;handle&nbsp;mail&nbsp;messages&nbsp;instead&nbsp;of<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;/usr/bin/sendmail.<br>
&nbsp;&nbsp;3.&nbsp;The&nbsp;crypt&nbsp;function&nbsp;isn't&nbsp;available&nbsp;on&nbsp;Windows&nbsp;NT&nbsp;(at&nbsp;least&nbsp;none&nbsp;that&nbsp;I<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;am&nbsp;aware),&nbsp;so&nbsp;I&nbsp;made&nbsp;encrypted&nbsp;passwords&nbsp;=&nbsp;plaintext&nbsp;passwords.<br>
&nbsp;&nbsp;4.&nbsp;The&nbsp;system&nbsp;call&nbsp;to&nbsp;diff&nbsp;had&nbsp;to&nbsp;be&nbsp;changed&nbsp;to&nbsp;the&nbsp;Cygwin&nbsp;diff.<br>
&nbsp;&nbsp;5.&nbsp;This&nbsp;was&nbsp;just&nbsp;to&nbsp;get&nbsp;a&nbsp;demo&nbsp;running&nbsp;under&nbsp;NT,&nbsp;it&nbsp;seems&nbsp;to&nbsp;be&nbsp;working<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;good,&nbsp;and&nbsp;I&nbsp;have&nbsp;inserted&nbsp;almost&nbsp;100&nbsp;bugs&nbsp;from&nbsp;another&nbsp;bug&nbsp;tracking<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;system.&nbsp;Since&nbsp;this&nbsp;work&nbsp;was&nbsp;done&nbsp;just&nbsp;to&nbsp;get&nbsp;an&nbsp;in-house&nbsp;demo,&nbsp;I&nbsp;am&nbsp;NOT<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;planning&nbsp;on&nbsp;making&nbsp;a&nbsp;patch&nbsp;for&nbsp;submission&nbsp;to&nbsp;Bugzilla.&nbsp;If&nbsp;you&nbsp;would<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;like&nbsp;a&nbsp;zip&nbsp;file,&nbsp;let&nbsp;me&nbsp;know.<br>
<br>
Q:&nbsp;Hmm,&nbsp;couldn't&nbsp;figure&nbsp;it&nbsp;out&nbsp;from&nbsp;the&nbsp;general&nbsp;instructions&nbsp;above.&nbsp;&nbsp;How<br>
about&nbsp;step-by-step?<br>
A:&nbsp;Sure!&nbsp;Here&nbsp;ya&nbsp;go!<br>
<br>
&nbsp;&nbsp;1.&nbsp;Install&nbsp;IIS&nbsp;4.0&nbsp;from&nbsp;the&nbsp;NT&nbsp;Option&nbsp;Pack&nbsp;#4.<br>
&nbsp;&nbsp;2.&nbsp;Download&nbsp;and&nbsp;install&nbsp;Active&nbsp;Perl.<br>
&nbsp;&nbsp;3.&nbsp;Install&nbsp;the&nbsp;Windows&nbsp;GNU&nbsp;tools&nbsp;from&nbsp;Cygwin.&nbsp;Make&nbsp;sure&nbsp;to&nbsp;add&nbsp;the&nbsp;bin<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;directory&nbsp;to&nbsp;your&nbsp;system&nbsp;path.&nbsp;(Everyone&nbsp;should&nbsp;have&nbsp;these,&nbsp;whether<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;they&nbsp;decide&nbsp;to&nbsp;use&nbsp;Bugzilla&nbsp;or&nbsp;not.&nbsp;:-)&nbsp;)<br>
&nbsp;&nbsp;4.&nbsp;Download&nbsp;relevant&nbsp;packages&nbsp;from&nbsp;ActiveState&nbsp;at<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;http://www.activestate.com/packages/zips/.&nbsp;+&nbsp;DBD-Mysql.zip<br>
&nbsp;&nbsp;5.&nbsp;Extract&nbsp;each&nbsp;zip&nbsp;file&nbsp;with&nbsp;WinZip,&nbsp;and&nbsp;install&nbsp;each&nbsp;ppd&nbsp;file&nbsp;using&nbsp;the<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;notation:&nbsp;ppm&nbsp;install&nbsp;&#60;module&#62;.ppd<br>
&nbsp;&nbsp;6.&nbsp;Install&nbsp;Mysql.&nbsp;&nbsp;*Note:&nbsp;If&nbsp;you&nbsp;move&nbsp;the&nbsp;default&nbsp;install&nbsp;from&nbsp;c:\mysql,<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;you&nbsp;must&nbsp;add&nbsp;the&nbsp;appropriate&nbsp;startup&nbsp;parameters&nbsp;to&nbsp;the&nbsp;NT&nbsp;service.&nbsp;(ex.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;-b&nbsp;e:\\programs\\mysql)<br>
&nbsp;&nbsp;7.&nbsp;Download&nbsp;any&nbsp;Mysql&nbsp;client.&nbsp;http://www.mysql.com/download_win.html<br>
&nbsp;&nbsp;8.&nbsp;Setup&nbsp;MySql.&nbsp;(These&nbsp;are&nbsp;the&nbsp;commands&nbsp;that&nbsp;I&nbsp;used.)<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;I.&nbsp;Cleanup&nbsp;default&nbsp;database&nbsp;settings.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysql&nbsp;-u&nbsp;root&nbsp;mysql<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;DELETE&nbsp;FROM&nbsp;user&nbsp;WHERE&nbsp;Host='localhost'&nbsp;AND&nbsp;User='';<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;quit<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysqladmin&nbsp;reload<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;II.&nbsp;Set&nbsp;password&nbsp;for&nbsp;root.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysql&nbsp;-u&nbsp;root&nbsp;mysql<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;UPDATE&nbsp;user&nbsp;SET&nbsp;Password=PASSWORD('new_password')<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;WHERE&nbsp;user='root';<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;FLUSH&nbsp;PRIVILEGES;<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;quit<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysqladmin&nbsp;-u&nbsp;root&nbsp;reload<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;III.&nbsp;Create&nbsp;bugs&nbsp;user.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysql&nbsp;-u&nbsp;root&nbsp;-p<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;insert&nbsp;into&nbsp;user&nbsp;(host,user,password)<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;values('localhost','bugs','');<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;quit<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysqladmin&nbsp;-u&nbsp;root&nbsp;reload<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;IV.&nbsp;Create&nbsp;the&nbsp;bugs&nbsp;database.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysql&nbsp;-u&nbsp;root&nbsp;-p<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;create&nbsp;database&nbsp;bugs;<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;V.&nbsp;Give&nbsp;the&nbsp;bugs&nbsp;user&nbsp;access&nbsp;to&nbsp;the&nbsp;bugs&nbsp;database.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;insert&nbsp;into&nbsp;db<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(host,db,user,select_priv,insert_priv,update_priv,delete_priv,create_priv,drop_priv)<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;values('localhost','bugs','bugs','Y','Y','Y','Y','Y','N')<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;quit<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysqladmin&nbsp;-u&nbsp;root&nbsp;reload<br>
&nbsp;&nbsp;9.&nbsp;Run&nbsp;the&nbsp;table&nbsp;scripts&nbsp;to&nbsp;setup&nbsp;the&nbsp;bugs&nbsp;database.<br>
&nbsp;10.&nbsp;Change&nbsp;CGI.pm&nbsp;to&nbsp;use&nbsp;the&nbsp;following&nbsp;regular&nbsp;expression&nbsp;because&nbsp;of<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;differing&nbsp;backslashes&nbsp;in&nbsp;NT&nbsp;versus&nbsp;UNIX.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o&nbsp;$0&nbsp;=~&nbsp;m:[^\\]*$:;<br>
&nbsp;11.&nbsp;Had&nbsp;to&nbsp;make&nbsp;the&nbsp;crypt&nbsp;password&nbsp;=&nbsp;plain&nbsp;text&nbsp;password&nbsp;in&nbsp;the&nbsp;database.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(Thanks&nbsp;to&nbsp;Andrew&nbsp;Lahser"&nbsp;&#60;andrew_lahser@merck.com&#62;"&nbsp;on&nbsp;this&nbsp;one.)&nbsp;The<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;files&nbsp;that&nbsp;I&nbsp;changed&nbsp;were:<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o&nbsp;globals.pl<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o&nbsp;CGI.pl<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o&nbsp;alternately,&nbsp;you&nbsp;can&nbsp;try&nbsp;commenting&nbsp;all&nbsp;references&nbsp;to&nbsp;'crypt'<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;string&nbsp;and&nbsp;replace&nbsp;them&nbsp;with&nbsp;similar&nbsp;lines&nbsp;but&nbsp;without&nbsp;encrypt()<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;or&nbsp;crypr()&nbsp;functions&nbsp;insida&nbsp;all&nbsp;files.<br>
&nbsp;12.&nbsp;Replaced&nbsp;sendmail&nbsp;with&nbsp;Windmail.&nbsp;Basically,&nbsp;you&nbsp;have&nbsp;to&nbsp;come&nbsp;up&nbsp;with&nbsp;a<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;sendmail&nbsp;substitute&nbsp;for&nbsp;NT.&nbsp;Someone&nbsp;said&nbsp;that&nbsp;they&nbsp;used&nbsp;a&nbsp;Perl&nbsp;module<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(Net::SMTP),&nbsp;but&nbsp;I&nbsp;was&nbsp;trying&nbsp;to&nbsp;save&nbsp;time&nbsp;and&nbsp;do&nbsp;as&nbsp;little&nbsp;Perl&nbsp;coding<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;as&nbsp;possible.<br>
&nbsp;13.&nbsp;Added&nbsp;"perl"&nbsp;to&nbsp;the&nbsp;beginning&nbsp;of&nbsp;all&nbsp;Perl&nbsp;system&nbsp;calls&nbsp;that&nbsp;use&nbsp;a&nbsp;perl<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;script&nbsp;as&nbsp;an&nbsp;argument&nbsp;and&nbsp;renamed&nbsp;processmail&nbsp;to&nbsp;processmail.pl.<br>
&nbsp;14.&nbsp;In&nbsp;processmail.pl,&nbsp;I&nbsp;added&nbsp;binmode(HANDLE)&nbsp;before&nbsp;all&nbsp;read()&nbsp;calls.&nbsp;I'm<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;not&nbsp;sure&nbsp;about&nbsp;this&nbsp;one,&nbsp;but&nbsp;the&nbsp;read()&nbsp;under&nbsp;NT&nbsp;wasn't&nbsp;counting&nbsp;the<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;EOLs&nbsp;without&nbsp;the&nbsp;binary&nbsp;read."<br>
	&nbsp;&nbsp;&nbsp;&nbsp;</P
>
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2201"
></A
><B
>A.9.5. </B
>
	    I'm having trouble with the perl modules for NT not being able to talk to
	    to the database.
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Your modules may be outdated or inaccurate. Try:
	    <P
></P
><OL
TYPE="1"
><LI
><P
>&#13;		  Hitting http://www.activestate.com/ActivePerl
		</P
></LI
><LI
><P
>&#13;		  Download ActivePerl
		</P
></LI
><LI
><P
>&#13;		  Go to your prompt
		</P
></LI
><LI
><P
>&#13;		  Type 'ppm'
		</P
></LI
><LI
><P
>&#13;		  <TT
CLASS="prompt"
>PPM&#62;</TT
> <B
CLASS="command"
>install DBI DBD-mysql GD</B
>
		</P
></LI
></OL
>
	    I reckon TimeDate and Data::Dumper come with the activeperl. You can check
	    the ActiveState site for packages for installation through PPM.
	    <A
HREF=" http://www.activestate.com/Packages/"
TARGET="_top"
>&#13;	      http://www.activestate.com/Packages/</A
>
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-use"
></A
>10. Bugzilla Usage</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2222"
></A
><B
>A.10.1. </B
>
	    The query page is very confusing.  Isn't there a simpler way to query?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    We are developing in that direction.  You can follow progress on this
	    at <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=16775"
TARGET="_top"
>&#13;	      http://bugzilla.mozilla.org/show_bug.cgi?id=16775</A
>.  Some functionality
	    is available in Bugzilla 2.12, and is available as "quicksearch.html"
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2228"
></A
><B
>A.10.2. </B
>
	    I'm confused by the behavior of the "accept" button in the Show Bug form.
	    Why doesn't it assign the bug to me when I accept it?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    The current behavior is acceptable to bugzilla.mozilla.org and most
	    users.  I personally don't like it.  You have your choice of patches
	    to change this behavior, however.
	    <P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
><A
HREF="http://bugzilla.mozilla.org/showattachment.cgi?attach_id=8029"
TARGET="_top"
>&#13;		Add a "and accept bug" radio button</A
></TD
></TR
><TR
><TD
><A
HREF="http://bugzilla.mozilla.org/showattachment.cgi?attach_id=8153"
TARGET="_top"
>&#13;		"Accept" button automatically assigns to you</A
></TD
></TR
></TBODY
></TABLE
><P
></P
>
	    Note that these patches are somewhat dated.  You will need to do the find
	    and replace manually to apply them.  They are very small, though.  It is easy.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2238"
></A
><B
>A.10.3. </B
>
	    I can't upload anything into the database via the "Create Attachment"
	    link.  What am I doing wrong?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    The most likely cause is a very old browser or a browser that is
	    incompatible with file upload via POST.  Download the latest Netscape,
	    Microsoft, or Mozilla browser to handle uploads correctly.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2243"
></A
><B
>A.10.4. </B
>
	    Email submissions to Bugzilla that have attachments end up asking me to
	    save it as a "cgi" file.
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Yup.  Just rename it once you download it, or save it under a different
	    filename.  This will not be fixed anytime too soon, because it would
	    cripple some other functionality.
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2248"
></A
><B
>A.10.5. </B
>
	    How do I change a keyword in Bugzilla, once some bugs are using it?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    In the Bugzilla administrator UI, edit the keyword and it will let you
	    replace the old keyword name with a new one.  This will cause a problem
	    with the keyword cache.  Run sanitycheck.cgi to fix it.
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-hacking"
></A
>11. Bugzilla Hacking</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2255"
></A
><B
>A.11.1. </B
>
	    What bugs are in Bugzilla right now?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    Try <A
HREF="http://bugzilla.mozilla.org/buglist.cgi?bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&product=Bugzilla"
TARGET="_top"
>&#13;	    this link</A
> to view current bugs or requests for
	    enhancement for Bugzilla.
	  </P
><P
>&#13;	    You can view bugs marked for 2.16 release
	    <A
HREF="http://bugzilla.mozilla.org/buglist.cgi?product=Bugzilla&target_milestone=Bugzilla+2.16"
TARGET="_top"
>here</A
>.
	    This list includes bugs for the 2.16 release that have already
	    been fixed and checked into CVS.  Please consult the
	    <A
HREF="http://www.mozilla.org/projects/bugzilla/"
TARGET="_top"
>&#13;	      Bugzilla Project Page</A
> for details on how to
	    check current sources out of CVS so you can have these
	    bug fixes early!
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2264"
></A
><B
>A.11.2. </B
>
	    How can I change the default priority to a null value?  For instance, have the default
	    priority be "---" instead of "P2"?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
	    This is well-documented here: <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=49862"
TARGET="_top"
>&#13;	    http://bugzilla.mozilla.org/show_bug.cgi?id=49862</A
>.  Ultimately, it's as easy
	    as adding the "---" priority field to your localconfig file in the appropriate area,
	    re-running checksetup.pl, and then changing the default priority in your browser using
	    "editparams.cgi".  Hmm, now that I think about it, that is kind of a klunky way to handle
	    it, but for now it's what we have!  Although the bug has been closed "resolved wontfix",
	    there may be a better way to handle this...
	  </P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2270"
></A
><B
>A.11.3. </B
>
	    What's the best way to submit patches?  What guidelines should I follow?
	  </P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
><P
></P
><OL
TYPE="1"
><LI
><P
>&#13;		  Enter a bug into bugzilla.mozilla.org for the <SPAN
CLASS="QUOTE"
>"<A
HREF="http://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla"
TARGET="_top"
>Bugzilla</A
>"</SPAN
>
                  product.
		</P
></LI
><LI
><P
>&#13;		  Upload your patch as a unified DIFF (having used "diff -u" against
		  the <EM
>current sources</EM
> checked out of CVS),
		  or new source file by clicking
		  "Create a new attachment" link on the bug page you've just created, and
		  include any descriptions of database changes you may make, into the bug
		  ID you submitted in step #1.  Be sure and click the "Patch" radio
		  button to indicate the text you are sending is a patch!
		</P
></LI
><LI
><P
>&#13;		  Announce your patch and the associated URL
		  (http://bugzilla.mozilla.org/show_bug.cgi?id=XXXX) for discussion in
		  the newsgroup (netscape.public.mozilla.webtools).  You'll get a really
		  good, fairly immediate reaction to the implications of your patch,
		  which will also give us an idea how well-received the change would
		  be.
		</P
></LI
><LI
><P
>&#13;		  If it passes muster with minimal modification, the person to whom
		  the bug is assigned in Bugzilla is responsible for seeing the patch
		  is checked into CVS.
		</P
></LI
><LI
><P
>&#13;		  Bask in the glory of the fact that you helped write the most successful
		  open-source bug-tracking software on the planet :)
		</P
></LI
></OL
></P
></DIV
></DIV
></DIV
></DIV
></DIV
><DIV
CLASS="appendix"
><HR><H1
><A
NAME="downloadlinks"
>Appendix B. Software Download Links</A
></H1
><P
>&#13;    All of these sites are current as of April, 2001.  Hopefully
    they'll stay current for a while.
  </P
><P
>&#13;    Apache Web Server: <A
HREF="http://www.apache.org/"
TARGET="_top"
>http://www.apache.org</A
>
    Optional web server for Bugzilla, but recommended because of broad user base and support.
  </P
><P
>&#13;    Bugzilla: <A
HREF="http://www.mozilla.org/projects/bugzilla/"
TARGET="_top"
>&#13;      http://www.mozilla.org/projects/bugzilla/</A
>
  </P
><P
>&#13;    MySQL: <A
HREF="http://www.mysql.com/"
TARGET="_top"
>http://www.mysql.com/</A
>
  </P
><P
>&#13;    Perl: <A
HREF="http://www.perl.org"
TARGET="_top"
>http://www.perl.org/</A
>
  </P
><P
>&#13;    CPAN: <A
HREF="http://www.cpan.org/"
TARGET="_top"
>http://www.cpan.org/</A
>
  </P
><P
>&#13;    DBI Perl module: 
    <A
HREF="http://www.cpan.org/modules/by-module/DBI/"
TARGET="_top"
>&#13;      http://www.cpan.org/modules/by-module/DBI/</A
>
  </P
><P
>&#13;    Data::Dumper module: 
    <A
HREF="http://www.cpan.org/modules/by-module/Data/"
TARGET="_top"
>&#13;      http://www.cpan.org/modules/by-module/Data/</A
>
  </P
><P
>&#13;    MySQL related Perl modules:
    <A
HREF="http://www.cpan.org/modules/by-module/Mysql/"
TARGET="_top"
>&#13;      http://www.cpan.org/modules/by-module/Mysql/</A
>
  </P
><P
>&#13;    TimeDate Perl module collection:
    <A
HREF="http://www.cpan.org/modules/by-module/Date/"
TARGET="_top"
>&#13;      http://www.cpan.org/modules/by-module/Date/</A
>
  </P
><P
>&#13;    GD Perl module:
    <A
HREF="http://www.cpan.org/modules/by-module/GD/"
TARGET="_top"
>&#13;      http://www.cpan.org/modules/by-module/GD/</A
>
    Alternately, you should be able to find the latest version of
    GD at <A
HREF="http://www.boutell.com/gd/"
TARGET="_top"
>http://www.boutell.com/gd/</A
>
  </P
><P
>&#13;    Chart::Base module:
    <A
HREF="http://www.cpan.org/modules/by-module/Chart/"
TARGET="_top"
>&#13;    http://www.cpan.org/modules/by-module/Chart/</A
>
  </P
><P
>&#13;    LinuxDoc Software: 
    <A
HREF="http://www.linuxdoc.org/"
TARGET="_top"
>http://www.linuxdoc.org/</A
>
    (for documentation maintenance)
  </P
></DIV
><DIV
CLASS="appendix"
><HR><H1
><A
NAME="database"
>Appendix C. The Bugzilla Database</A
></H1
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;      This document really needs to be updated with more fleshed out information about primary keys, interrelationships, and maybe some nifty tables to document dependencies.  Any takers?
    </P
></TD
></TR
></TABLE
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="dbschema"
>C.1. Database Schema Chart</A
></H1
><P
>&#13;      <DIV
CLASS="mediaobject"
><P
><IMG
SRC="../images/dbschema.jpg"
ALT="Database Relationships"
></IMG
><DIV
CLASS="caption"
><P
>Bugzilla database relationships chart</P
></DIV
></P
></DIV
>
    </P
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="dbdoc"
>C.2. MySQL Bugzilla Database Introduction</A
></H1
><P
>&#13;      This information comes straight from my life.  I was forced to learn how
      Bugzilla organizes database because of nitpicky requests from users for tiny
      changes in wording, rather than having people re-educate themselves or
      figure out how to work our procedures around the tool.  It sucks, but it can
      and will happen to you, so learn how the schema works and deal with it when it
      comes.
    </P
><P
>&#13;      So, here you are with your brand-new installation of Bugzilla.  You've got
      MySQL set up, Apache working right, Perl DBI and DBD talking to the database
      flawlessly.  Maybe you've even entered a few test bugs to make sure email's
      working; people seem to be notified of new bugs and changes, and you can
      enter and edit bugs to your heart's content.  Perhaps you've gone through the
      trouble of setting up a gateway for people to submit bugs to your database via
      email, have had a few people test it, and received rave reviews from your beta
      testers.
    </P
><P
>&#13;      What's the next thing you do?  Outline a training strategy for your
      development team, of course, and bring them up to speed on the new tool you've
      labored over for hours.
    </P
><P
>&#13;      Your first training session starts off very well!  You have a captive
      audience which seems enraptured by the efficiency embodied in this thing called
      "Bugzilla".  You are caught up describing the nifty features, how people can
      save favorite queries in the database, set them up as headers and footers on
      their pages, customize their layouts, generate reports, track status with
      greater efficiency than ever before, leap tall buildings with a single bound
      and rescue Jane from the clutches of Certain Death!
    </P
><P
>&#13;      But Certain Death speaks up -- a tiny voice, from the dark corners of the
      conference room.  "I have a concern," the voice hisses from the darkness,
      "about the use of the word 'verified'.
    </P
><P
>&#13;      The room, previously filled with happy chatter, lapses into reverential
      silence as Certain Death (better known as the Vice President of Software
      Engineering) continues.  "You see, for two years we've used the word 'verified'
      to indicate that a developer or quality assurance engineer has confirmed that,
      in fact, a bug is valid. I don't want to lose two years of training to a
      new software product.  You need to change the bug status of 'verified' to
      'approved' as soon as possible. To avoid confusion, of course."
    </P
><P
>&#13;      Oh no!  Terror strikes your heart, as you find yourself mumbling "yes, yes, I
      don't think that would be a problem," You review the changes with Certain
      Death, and continue to jabber on, "no, it's not too big a change. I mean, we
      have the source code, right? You know, 'Use the Source, Luke' and all that...
      no problem," All the while you quiver inside like a beached jellyfish bubbling,
      burbling, and boiling on a hot Jamaican sand dune...
    </P
><P
>&#13;      Thus begins your adventure into the heart of Bugzilla.  You've been forced
      to learn about non-portable enum() fields, varchar columns, and tinyint
      definitions. The Adventure Awaits You!
    </P
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="AEN2340"
>C.2.1. Bugzilla Database Basics</A
></H2
><P
>&#13;	If you were like me, at this point you're totally clueless
	about the internals of MySQL, and if it weren't for this
	executive order from the Vice President you couldn't care less
	about the difference between a <SPAN
CLASS="QUOTE"
>"bigint"</SPAN
> and a
	<SPAN
CLASS="QUOTE"
>"tinyint"</SPAN
> entry in MySQL.   I recommend you refer
	to the MySQL documentation, available at <A
HREF="http://www.mysql.com/doc.html"
TARGET="_top"
>MySQL.com</A
>.  Below are the basics you need to know about the Bugzilla database.  Check the chart above for more details.
      </P
><P
><P
></P
><OL
TYPE="1"
><LI
><P
>&#13;	      To connect to your database:
	    </P
><P
>&#13;	      <TT
CLASS="prompt"
>bash#</TT
><B
CLASS="command"
>mysql</B
><TT
CLASS="parameter"
><I
>-u root</I
></TT
>
	    </P
><P
>&#13;	      If this works without asking you for a password,
	      <EM
>shame on you</EM
>!  You should have
	      locked your security down like the installation
	      instructions told you to.  You can find details on
	      locking down your database in the Bugzilla FAQ in this
	      directory (under "Security"), or more robust security
	      generalities in the MySQL searchable documentation at
	      http://www.mysql.com/php/manual.php3?section=Privilege_system .
	    </P
></LI
><LI
><P
>You should now be at a prompt that looks like
	      this:</P
><P
><TT
CLASS="prompt"
>mysql&#62;</TT
></P
><P
>At the prompt, if <SPAN
CLASS="QUOTE"
>"bugs"</SPAN
> is the name
	      you chose in the<TT
CLASS="filename"
>localconfig</TT
> file
	      for your Bugzilla database, type:</P
><P
><TT
CLASS="prompt"
>mysql</TT
><B
CLASS="command"
>use bugs;</B
></P
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>Don't forget the <SPAN
CLASS="QUOTE"
>";"</SPAN
> at the end of
		each line, or you'll be kicking yourself later.</P
></TD
></TR
></TABLE
></DIV
></LI
></OL
>
      </P
><DIV
CLASS="section"
><HR><H3
CLASS="section"
><A
NAME="AEN2369"
>C.2.1.1. Bugzilla Database Tables</A
></H3
><P
>  Imagine your MySQL database as a series of
	  spreadsheets, and you won't be too far off.  If you use this
	  command:</P
><P
><TT
CLASS="prompt"
>mysql&#62;</TT
><B
CLASS="command"
>show tables from bugs;</B
></P
><P
>you'll be able to see all the
	  <SPAN
CLASS="QUOTE"
>"spreadsheets"</SPAN
> (tables) in your database.  It
	  is similar to a file system, only faster and more robust for
	  certain types of operations.</P
><P
>From the command issued above, ou should have some
	  output that looks like this:
	  <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;+-------------------+
| Tables in bugs    |
+-------------------+
| attachments       |
| bugs              |
| bugs_activity     |
| cc                |
| components        |
| dependencies      |
| fielddefs         |
| groups            |
| keyworddefs       |
| keywords          |
| logincookies      |
| longdescs         |
| milestones        |
| namedqueries      |
| products          |
| profiles          |
| profiles_activity |
| shadowlog         |
| tokens            |
| versions          |
| votes             |
| watch             |
+-------------------+
	  </PRE
></FONT
></TD
></TR
></TABLE
></P
><P
CLASS="literallayout"
><br>
<br>
&nbsp;&nbsp;Here's&nbsp;an&nbsp;overview&nbsp;of&nbsp;what&nbsp;each&nbsp;table&nbsp;does.&nbsp;&nbsp;Most&nbsp;columns&nbsp;in&nbsp;each&nbsp;table&nbsp;have<br>
descriptive&nbsp;names&nbsp;that&nbsp;make&nbsp;it&nbsp;fairly&nbsp;trivial&nbsp;to&nbsp;figure&nbsp;out&nbsp;their&nbsp;jobs.<br>
<br>
attachments:&nbsp;This&nbsp;table&nbsp;stores&nbsp;all&nbsp;attachments&nbsp;to&nbsp;bugs.&nbsp;&nbsp;It&nbsp;tends&nbsp;to&nbsp;be&nbsp;your<br>
largest&nbsp;table,&nbsp;yet&nbsp;also&nbsp;generally&nbsp;has&nbsp;the&nbsp;fewest&nbsp;entries&nbsp;because&nbsp;file<br>
attachments&nbsp;are&nbsp;so&nbsp;(relatively)&nbsp;large.<br>
<br>
bugs:&nbsp;&nbsp;This&nbsp;is&nbsp;the&nbsp;core&nbsp;of&nbsp;your&nbsp;system.&nbsp;&nbsp;The&nbsp;bugs&nbsp;table&nbsp;stores&nbsp;most&nbsp;of&nbsp;the<br>
current&nbsp;information&nbsp;about&nbsp;a&nbsp;bug,&nbsp;with&nbsp;the&nbsp;exception&nbsp;of&nbsp;the&nbsp;info&nbsp;stored&nbsp;in&nbsp;the<br>
other&nbsp;tables.<br>
<br>
bugs_activity:&nbsp;&nbsp;This&nbsp;stores&nbsp;information&nbsp;regarding&nbsp;what&nbsp;changes&nbsp;are&nbsp;made&nbsp;to&nbsp;bugs<br>
when&nbsp;--&nbsp;a&nbsp;history&nbsp;file.<br>
<br>
cc:&nbsp;&nbsp;This&nbsp;tiny&nbsp;table&nbsp;simply&nbsp;stores&nbsp;all&nbsp;the&nbsp;CC&nbsp;information&nbsp;for&nbsp;any&nbsp;bug&nbsp;which&nbsp;has<br>
any&nbsp;entries&nbsp;in&nbsp;the&nbsp;CC&nbsp;field&nbsp;of&nbsp;the&nbsp;bug.&nbsp;&nbsp;Note&nbsp;that,&nbsp;like&nbsp;most&nbsp;other&nbsp;tables&nbsp;in<br>
Bugzilla,&nbsp;it&nbsp;does&nbsp;not&nbsp;refer&nbsp;to&nbsp;users&nbsp;by&nbsp;their&nbsp;user&nbsp;names,&nbsp;but&nbsp;by&nbsp;their&nbsp;unique<br>
userid,&nbsp;stored&nbsp;as&nbsp;a&nbsp;primary&nbsp;key&nbsp;in&nbsp;the&nbsp;profiles&nbsp;table.<br>
<br>
components:&nbsp;This&nbsp;stores&nbsp;the&nbsp;programs&nbsp;and&nbsp;components&nbsp;(or&nbsp;products&nbsp;and<br>
components,&nbsp;in&nbsp;newer&nbsp;Bugzilla&nbsp;parlance)&nbsp;for&nbsp;Bugzilla.&nbsp;&nbsp;Curiously,&nbsp;the&nbsp;"program"<br>
(product)&nbsp;field&nbsp;is&nbsp;the&nbsp;full&nbsp;name&nbsp;of&nbsp;the&nbsp;product,&nbsp;rather&nbsp;than&nbsp;some&nbsp;other&nbsp;unique<br>
identifier,&nbsp;like&nbsp;bug_id&nbsp;and&nbsp;user_id&nbsp;are&nbsp;elsewhere&nbsp;in&nbsp;the&nbsp;database.<br>
<br>
dependencies:&nbsp;Stores&nbsp;data&nbsp;about&nbsp;those&nbsp;cool&nbsp;dependency&nbsp;trees.<br>
<br>
fielddefs:&nbsp;&nbsp;A&nbsp;nifty&nbsp;table&nbsp;that&nbsp;defines&nbsp;other&nbsp;tables.&nbsp;&nbsp;For&nbsp;instance,&nbsp;when&nbsp;you<br>
submit&nbsp;a&nbsp;form&nbsp;that&nbsp;changes&nbsp;the&nbsp;value&nbsp;of&nbsp;"AssignedTo"&nbsp;this&nbsp;table&nbsp;allows<br>
translation&nbsp;to&nbsp;the&nbsp;actual&nbsp;field&nbsp;name&nbsp;"assigned_to"&nbsp;for&nbsp;entry&nbsp;into&nbsp;MySQL.<br>
<br>
groups:&nbsp;&nbsp;defines&nbsp;bitmasks&nbsp;for&nbsp;groups.&nbsp;&nbsp;A&nbsp;bitmask&nbsp;is&nbsp;a&nbsp;number&nbsp;that&nbsp;can&nbsp;uniquely<br>
identify&nbsp;group&nbsp;memberships.&nbsp;&nbsp;For&nbsp;instance,&nbsp;say&nbsp;the&nbsp;group&nbsp;that&nbsp;is&nbsp;allowed&nbsp;to<br>
tweak&nbsp;parameters&nbsp;is&nbsp;assigned&nbsp;a&nbsp;value&nbsp;of&nbsp;"1",&nbsp;the&nbsp;group&nbsp;that&nbsp;is&nbsp;allowed&nbsp;to&nbsp;edit<br>
users&nbsp;is&nbsp;assigned&nbsp;a&nbsp;"2",&nbsp;and&nbsp;the&nbsp;group&nbsp;that&nbsp;is&nbsp;allowed&nbsp;to&nbsp;create&nbsp;new&nbsp;groups&nbsp;is<br>
assigned&nbsp;the&nbsp;bitmask&nbsp;of&nbsp;"4".&nbsp;&nbsp;By&nbsp;uniquely&nbsp;combining&nbsp;the&nbsp;group&nbsp;bitmasks&nbsp;(much<br>
like&nbsp;the&nbsp;chmod&nbsp;command&nbsp;in&nbsp;UNIX,)&nbsp;you&nbsp;can&nbsp;identify&nbsp;a&nbsp;user&nbsp;is&nbsp;allowed&nbsp;to&nbsp;tweak<br>
parameters&nbsp;and&nbsp;create&nbsp;groups,&nbsp;but&nbsp;not&nbsp;edit&nbsp;users,&nbsp;by&nbsp;giving&nbsp;him&nbsp;a&nbsp;bitmask&nbsp;of<br>
"5",&nbsp;or&nbsp;a&nbsp;user&nbsp;allowed&nbsp;to&nbsp;edit&nbsp;users&nbsp;and&nbsp;create&nbsp;groups,&nbsp;but&nbsp;not&nbsp;tweak<br>
parameters,&nbsp;by&nbsp;giving&nbsp;him&nbsp;a&nbsp;bitmask&nbsp;of&nbsp;"6"&nbsp;Simple,&nbsp;huh?<br>
&nbsp;&nbsp;If&nbsp;this&nbsp;makes&nbsp;no&nbsp;sense&nbsp;to&nbsp;you,&nbsp;try&nbsp;this&nbsp;at&nbsp;the&nbsp;mysql&nbsp;prompt:<br>
mysql&#62;&nbsp;select&nbsp;*&nbsp;from&nbsp;groups;<br>
&nbsp;&nbsp;You'll&nbsp;see&nbsp;the&nbsp;list,&nbsp;it&nbsp;makes&nbsp;much&nbsp;more&nbsp;sense&nbsp;that&nbsp;way.<br>
<br>
keyworddefs:&nbsp;&nbsp;Definitions&nbsp;of&nbsp;keywords&nbsp;to&nbsp;be&nbsp;used<br>
<br>
keywords:&nbsp;Unlike&nbsp;what&nbsp;you'd&nbsp;think,&nbsp;this&nbsp;table&nbsp;holds&nbsp;which&nbsp;keywords&nbsp;are<br>
associated&nbsp;with&nbsp;which&nbsp;bug&nbsp;id's.<br>
<br>
logincookies:&nbsp;This&nbsp;stores&nbsp;every&nbsp;login&nbsp;cookie&nbsp;ever&nbsp;assigned&nbsp;to&nbsp;you&nbsp;for&nbsp;every<br>
machine&nbsp;you've&nbsp;ever&nbsp;logged&nbsp;into&nbsp;Bugzilla&nbsp;from.&nbsp;&nbsp;Curiously,&nbsp;it&nbsp;never&nbsp;does&nbsp;any<br>
housecleaning&nbsp;--&nbsp;I&nbsp;see&nbsp;cookies&nbsp;in&nbsp;this&nbsp;file&nbsp;I've&nbsp;not&nbsp;used&nbsp;for&nbsp;months.&nbsp;&nbsp;However,<br>
since&nbsp;Bugzilla&nbsp;never&nbsp;expires&nbsp;your&nbsp;cookie&nbsp;(for&nbsp;convenience'&nbsp;sake),&nbsp;it&nbsp;makes<br>
sense.<br>
<br>
longdescs:&nbsp;&nbsp;The&nbsp;meat&nbsp;of&nbsp;bugzilla&nbsp;--&nbsp;here&nbsp;is&nbsp;where&nbsp;all&nbsp;user&nbsp;comments&nbsp;are&nbsp;stored!<br>
You've&nbsp;only&nbsp;got&nbsp;2^24&nbsp;bytes&nbsp;per&nbsp;comment&nbsp;(it's&nbsp;a&nbsp;mediumtext&nbsp;field),&nbsp;so&nbsp;speak<br>
sparingly&nbsp;--&nbsp;that's&nbsp;only&nbsp;the&nbsp;amount&nbsp;of&nbsp;space&nbsp;the&nbsp;Old&nbsp;Testament&nbsp;from&nbsp;the&nbsp;Bible<br>
would&nbsp;take&nbsp;(uncompressed,&nbsp;16&nbsp;megabytes).&nbsp;&nbsp;Each&nbsp;comment&nbsp;is&nbsp;keyed&nbsp;to&nbsp;the<br>
bug_id&nbsp;to&nbsp;which&nbsp;it's&nbsp;attached,&nbsp;so&nbsp;the&nbsp;order&nbsp;is&nbsp;necessarily&nbsp;chronological,&nbsp;for<br>
comments&nbsp;are&nbsp;played&nbsp;back&nbsp;in&nbsp;the&nbsp;order&nbsp;in&nbsp;which&nbsp;they&nbsp;are&nbsp;received.<br>
<br>
milestones:&nbsp;&nbsp;Interesting&nbsp;that&nbsp;milestones&nbsp;are&nbsp;associated&nbsp;with&nbsp;a&nbsp;specific&nbsp;product<br>
in&nbsp;this&nbsp;table,&nbsp;but&nbsp;Bugzilla&nbsp;does&nbsp;not&nbsp;yet&nbsp;support&nbsp;differing&nbsp;milestones&nbsp;by<br>
product&nbsp;through&nbsp;the&nbsp;standard&nbsp;configuration&nbsp;interfaces.<br>
<br>
namedqueries:&nbsp;&nbsp;This&nbsp;is&nbsp;where&nbsp;everybody&nbsp;stores&nbsp;their&nbsp;"custom&nbsp;queries".&nbsp;&nbsp;Very<br>
cool&nbsp;feature;&nbsp;it&nbsp;beats&nbsp;the&nbsp;tar&nbsp;out&nbsp;of&nbsp;having&nbsp;to&nbsp;bookmark&nbsp;each&nbsp;cool&nbsp;query&nbsp;you<br>
construct.<br>
<br>
products:&nbsp;&nbsp;What&nbsp;products&nbsp;you&nbsp;have,&nbsp;whether&nbsp;new&nbsp;bug&nbsp;entries&nbsp;are&nbsp;allowed&nbsp;for&nbsp;the<br>
product,&nbsp;what&nbsp;milestone&nbsp;you're&nbsp;working&nbsp;toward&nbsp;on&nbsp;that&nbsp;product,&nbsp;votes,&nbsp;etc.&nbsp;&nbsp;It<br>
will&nbsp;be&nbsp;nice&nbsp;when&nbsp;the&nbsp;components&nbsp;table&nbsp;supports&nbsp;these&nbsp;same&nbsp;features,&nbsp;so&nbsp;you<br>
could&nbsp;close&nbsp;a&nbsp;particular&nbsp;component&nbsp;for&nbsp;bug&nbsp;entry&nbsp;without&nbsp;having&nbsp;to&nbsp;close&nbsp;an<br>
entire&nbsp;product...<br>
<br>
profiles:&nbsp;&nbsp;Ahh,&nbsp;so&nbsp;you&nbsp;were&nbsp;wondering&nbsp;where&nbsp;your&nbsp;precious&nbsp;user&nbsp;information&nbsp;was<br>
stored?&nbsp;&nbsp;Here&nbsp;it&nbsp;is!&nbsp;&nbsp;With&nbsp;the&nbsp;passwords&nbsp;in&nbsp;plain&nbsp;text&nbsp;for&nbsp;all&nbsp;to&nbsp;see!&nbsp;(but<br>
sshh...&nbsp;don't&nbsp;tell&nbsp;your&nbsp;users!)<br>
<br>
profiles_activity:&nbsp;&nbsp;Need&nbsp;to&nbsp;know&nbsp;who&nbsp;did&nbsp;what&nbsp;when&nbsp;to&nbsp;who's&nbsp;profile?&nbsp;&nbsp;This'll<br>
tell&nbsp;you,&nbsp;it's&nbsp;a&nbsp;pretty&nbsp;complete&nbsp;history.<br>
<br>
shadowlog:&nbsp;&nbsp;I&nbsp;could&nbsp;be&nbsp;mistaken&nbsp;here,&nbsp;but&nbsp;I&nbsp;believe&nbsp;this&nbsp;table&nbsp;tells&nbsp;you&nbsp;when<br>
your&nbsp;shadow&nbsp;database&nbsp;is&nbsp;updated&nbsp;and&nbsp;what&nbsp;commands&nbsp;were&nbsp;used&nbsp;to&nbsp;update&nbsp;it.&nbsp;&nbsp;We<br>
don't&nbsp;use&nbsp;a&nbsp;shadow&nbsp;database&nbsp;at&nbsp;our&nbsp;site&nbsp;yet,&nbsp;so&nbsp;it's&nbsp;pretty&nbsp;empty&nbsp;for&nbsp;us.<br>
<br>
versions:&nbsp;&nbsp;Version&nbsp;information&nbsp;for&nbsp;every&nbsp;product<br>
<br>
votes:&nbsp;&nbsp;Who&nbsp;voted&nbsp;for&nbsp;what&nbsp;when<br>
<br>
watch:&nbsp;&nbsp;Who&nbsp;(according&nbsp;to&nbsp;userid)&nbsp;is&nbsp;watching&nbsp;who's&nbsp;bugs&nbsp;(according&nbsp;to&nbsp;their<br>
userid).<br>
<br>
<br>
===<br>
THE&nbsp;DETAILS<br>
===<br>
<br>
&nbsp;&nbsp;Ahh,&nbsp;so&nbsp;you're&nbsp;wondering&nbsp;just&nbsp;what&nbsp;to&nbsp;do&nbsp;with&nbsp;the&nbsp;information&nbsp;above?&nbsp;&nbsp;At&nbsp;the<br>
mysql&nbsp;prompt,&nbsp;you&nbsp;can&nbsp;view&nbsp;any&nbsp;information&nbsp;about&nbsp;the&nbsp;columns&nbsp;in&nbsp;a&nbsp;table&nbsp;with<br>
this&nbsp;command&nbsp;(where&nbsp;"table"&nbsp;is&nbsp;the&nbsp;name&nbsp;of&nbsp;the&nbsp;table&nbsp;you&nbsp;wish&nbsp;to&nbsp;view):<br>
<br>
mysql&#62;&nbsp;show&nbsp;columns&nbsp;from&nbsp;table;<br>
<br>
&nbsp;&nbsp;You&nbsp;can&nbsp;also&nbsp;view&nbsp;all&nbsp;the&nbsp;data&nbsp;in&nbsp;a&nbsp;table&nbsp;with&nbsp;this&nbsp;command:<br>
<br>
mysql&#62;&nbsp;select&nbsp;*&nbsp;from&nbsp;table;<br>
<br>
&nbsp;&nbsp;--&nbsp;note:&nbsp;this&nbsp;is&nbsp;a&nbsp;very&nbsp;bad&nbsp;idea&nbsp;to&nbsp;do&nbsp;on,&nbsp;for&nbsp;instance,&nbsp;the&nbsp;"bugs"&nbsp;table&nbsp;if<br>
you&nbsp;have&nbsp;50,000&nbsp;bugs.&nbsp;&nbsp;You'll&nbsp;be&nbsp;sitting&nbsp;there&nbsp;a&nbsp;while&nbsp;until&nbsp;you&nbsp;ctrl-c&nbsp;or<br>
50,000&nbsp;bugs&nbsp;play&nbsp;across&nbsp;your&nbsp;screen.<br>
<br>
&nbsp;&nbsp;You&nbsp;can&nbsp;limit&nbsp;the&nbsp;display&nbsp;from&nbsp;above&nbsp;a&nbsp;little&nbsp;with&nbsp;the&nbsp;command,&nbsp;where<br>
"column"&nbsp;is&nbsp;the&nbsp;name&nbsp;of&nbsp;the&nbsp;column&nbsp;for&nbsp;which&nbsp;you&nbsp;wish&nbsp;to&nbsp;restrict&nbsp;information:<br>
<br>
mysql&#62;&nbsp;select&nbsp;*&nbsp;from&nbsp;table&nbsp;where&nbsp;(column&nbsp;=&nbsp;"some&nbsp;info");<br>
<br>
&nbsp;&nbsp;--&nbsp;or&nbsp;the&nbsp;reverse&nbsp;of&nbsp;this<br>
<br>
mysql&#62;&nbsp;select&nbsp;*&nbsp;from&nbsp;table&nbsp;where&nbsp;(column&nbsp;!=&nbsp;"some&nbsp;info");<br>
<br>
&nbsp;&nbsp;Let's&nbsp;take&nbsp;our&nbsp;example&nbsp;from&nbsp;the&nbsp;introduction,&nbsp;and&nbsp;assume&nbsp;you&nbsp;need&nbsp;to&nbsp;change<br>
the&nbsp;word&nbsp;"verified"&nbsp;to&nbsp;"approved"&nbsp;in&nbsp;the&nbsp;resolution&nbsp;field.&nbsp;&nbsp;We&nbsp;know&nbsp;from&nbsp;the<br>
above&nbsp;information&nbsp;that&nbsp;the&nbsp;resolution&nbsp;is&nbsp;likely&nbsp;to&nbsp;be&nbsp;stored&nbsp;in&nbsp;the&nbsp;"bugs"<br>
table.&nbsp;Note&nbsp;we'll&nbsp;need&nbsp;to&nbsp;change&nbsp;a&nbsp;little&nbsp;perl&nbsp;code&nbsp;as&nbsp;well&nbsp;as&nbsp;this&nbsp;database<br>
change,&nbsp;but&nbsp;I&nbsp;won't&nbsp;plunge&nbsp;into&nbsp;that&nbsp;in&nbsp;this&nbsp;document.&nbsp;Let's&nbsp;verify&nbsp;the<br>
information&nbsp;is&nbsp;stored&nbsp;in&nbsp;the&nbsp;"bugs"&nbsp;table:<br>
<br>
mysql&#62;&nbsp;show&nbsp;columns&nbsp;from&nbsp;bugs<br>
<br>
&nbsp;&nbsp;(exceedingly&nbsp;long&nbsp;output&nbsp;truncated&nbsp;here)<br>
|&nbsp;bug_status|&nbsp;enum('UNCONFIRMED','NEW','ASSIGNED','REOPENED','RESOLVED','VERIFIED','CLOSED')||MUL&nbsp;|&nbsp;UNCONFIRMED||<br>
<br>
&nbsp;&nbsp;Sorry&nbsp;about&nbsp;that&nbsp;long&nbsp;line.&nbsp;&nbsp;We&nbsp;see&nbsp;from&nbsp;this&nbsp;that&nbsp;the&nbsp;"bug&nbsp;status"&nbsp;column&nbsp;is<br>
an&nbsp;"enum&nbsp;field",&nbsp;which&nbsp;is&nbsp;a&nbsp;MySQL&nbsp;peculiarity&nbsp;where&nbsp;a&nbsp;string&nbsp;type&nbsp;field&nbsp;can<br>
only&nbsp;have&nbsp;certain&nbsp;types&nbsp;of&nbsp;entries.&nbsp;&nbsp;While&nbsp;I&nbsp;think&nbsp;this&nbsp;is&nbsp;very&nbsp;cool,&nbsp;it's&nbsp;not<br>
standard&nbsp;SQL.&nbsp;&nbsp;Anyway,&nbsp;we&nbsp;need&nbsp;to&nbsp;add&nbsp;the&nbsp;possible&nbsp;enum&nbsp;field&nbsp;entry<br>
'APPROVED'&nbsp;by&nbsp;altering&nbsp;the&nbsp;"bugs"&nbsp;table.<br>
<br>
mysql&#62;&nbsp;ALTER&nbsp;table&nbsp;bugs&nbsp;CHANGE&nbsp;bug_status&nbsp;bug_status<br>
&nbsp;&nbsp;&nbsp;&nbsp;-&#62;&nbsp;enum("UNCONFIRMED",&nbsp;"NEW",&nbsp;"ASSIGNED",&nbsp;"REOPENED",&nbsp;"RESOLVED",<br>
&nbsp;&nbsp;&nbsp;&nbsp;-&#62;&nbsp;"VERIFIED",&nbsp;"APPROVED",&nbsp;"CLOSED")&nbsp;not&nbsp;null;<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;(note&nbsp;we&nbsp;can&nbsp;take&nbsp;three&nbsp;lines&nbsp;or&nbsp;more&nbsp;--&nbsp;whatever&nbsp;you&nbsp;put&nbsp;in&nbsp;before&nbsp;the<br>
semicolon&nbsp;is&nbsp;evaluated&nbsp;as&nbsp;a&nbsp;single&nbsp;expression)<br>
<br>
Now&nbsp;if&nbsp;you&nbsp;do&nbsp;this:<br>
<br>
mysql&#62;&nbsp;show&nbsp;columns&nbsp;from&nbsp;bugs;<br>
<br>
&nbsp;&nbsp;you'll&nbsp;see&nbsp;that&nbsp;the&nbsp;bug_status&nbsp;field&nbsp;has&nbsp;an&nbsp;extra&nbsp;"APPROVED"&nbsp;enum&nbsp;that's<br>
available!&nbsp;&nbsp;Cool&nbsp;thing,&nbsp;too,&nbsp;is&nbsp;that&nbsp;this&nbsp;is&nbsp;reflected&nbsp;on&nbsp;your&nbsp;query&nbsp;page&nbsp;as<br>
well&nbsp;--&nbsp;you&nbsp;can&nbsp;query&nbsp;by&nbsp;the&nbsp;new&nbsp;status.&nbsp;&nbsp;But&nbsp;how's&nbsp;it&nbsp;fit&nbsp;into&nbsp;the&nbsp;existing<br>
scheme&nbsp;of&nbsp;things?<br>
&nbsp;&nbsp;Looks&nbsp;like&nbsp;you&nbsp;need&nbsp;to&nbsp;go&nbsp;back&nbsp;and&nbsp;look&nbsp;for&nbsp;instances&nbsp;of&nbsp;the&nbsp;word&nbsp;"verified"<br>
in&nbsp;the&nbsp;perl&nbsp;code&nbsp;for&nbsp;Bugzilla&nbsp;--&nbsp;wherever&nbsp;you&nbsp;find&nbsp;"verified",&nbsp;change&nbsp;it&nbsp;to<br>
"approved"&nbsp;and&nbsp;you're&nbsp;in&nbsp;business&nbsp;(make&nbsp;sure&nbsp;that's&nbsp;a&nbsp;case-insensitive&nbsp;search).<br>
Although&nbsp;you&nbsp;can&nbsp;query&nbsp;by&nbsp;the&nbsp;enum&nbsp;field,&nbsp;you&nbsp;can't&nbsp;give&nbsp;something&nbsp;a&nbsp;status<br>
of&nbsp;"APPROVED"&nbsp;until&nbsp;you&nbsp;make&nbsp;the&nbsp;perl&nbsp;changes.&nbsp;&nbsp;&nbsp;Note&nbsp;that&nbsp;this&nbsp;change&nbsp;I<br>
mentioned&nbsp;can&nbsp;also&nbsp;be&nbsp;done&nbsp;by&nbsp;editing&nbsp;checksetup.pl,&nbsp;which&nbsp;automates&nbsp;a&nbsp;lot&nbsp;of<br>
this.&nbsp;&nbsp;But&nbsp;you&nbsp;need&nbsp;to&nbsp;know&nbsp;this&nbsp;stuff&nbsp;anyway,&nbsp;right?<br>
<br>
&nbsp;&nbsp;I&nbsp;hope&nbsp;this&nbsp;database&nbsp;tutorial&nbsp;has&nbsp;been&nbsp;useful&nbsp;for&nbsp;you.&nbsp;&nbsp;If&nbsp;you&nbsp;have&nbsp;comments<br>
to&nbsp;add,&nbsp;questions,&nbsp;concerns,&nbsp;etc.&nbsp;please&nbsp;direct&nbsp;them&nbsp;to<br>
mbarnson@excitehome.net.&nbsp;&nbsp;Please&nbsp;direct&nbsp;flames&nbsp;to&nbsp;/dev/null&nbsp;:)&nbsp;&nbsp;Have&nbsp;a&nbsp;nice<br>
day!<br>
<br>
<br>
<br>
===<br>
LINKS<br>
===<br>
<br>
Great&nbsp;MySQL&nbsp;tutorial&nbsp;site:<br>
http://www.devshed.com/Server_Side/MySQL/<br>
<br>
	</P
></DIV
></DIV
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="granttables"
>C.3. MySQL Permissions &#38; Grant Tables</A
></H1
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>The following portion of documentation comes from my
	answer to an old discussion of Keystone, a cool product that
	does trouble-ticket tracking for IT departments.  I wrote this
	post to the  Keystone support group regarding MySQL grant
	table permissions, and how to use them effectively. It is
	badly in need of updating, as I believe MySQL has added a
	field or two to the grant tables  since this time, but it
	serves as a decent introduction and troubleshooting document
	for grant table issues.  I used Keynote to track my troubles
	until I discovered Bugzilla, which gave me a whole new set of
	troubles to work on : )  Although it is of limited use, it
	still has SOME use, thus it's still included.</P
><P
>&#13;	Please note, however, that I was a relatively new user to
	MySQL at the time.  Some of my suggestions, particularly in
	how to set up security, showed a terrible lack of
	security-related database experience.
      </P
></TD
></TR
></TABLE
></DIV
><P
CLASS="literallayout"
><br>
From&nbsp;matt_barnson@singletrac.com&nbsp;Wed&nbsp;Jul&nbsp;&nbsp;7&nbsp;09:00:07&nbsp;1999<br>
Date:&nbsp;Mon,&nbsp;1&nbsp;Mar&nbsp;1999&nbsp;21:37:04&nbsp;-0700&nbsp;<br>
From:&nbsp;Matthew&nbsp;Barnson&nbsp;matt_barnson@singletrac.com<br>
To:&nbsp;keystone-users@homeport.org<br>
Subject:&nbsp;[keystone-users]&nbsp;Grant&nbsp;Tables&nbsp;FAQ<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;[The&nbsp;following&nbsp;text&nbsp;is&nbsp;in&nbsp;the&nbsp;"iso-8859-1"&nbsp;character&nbsp;set]<br>
&nbsp;&nbsp;&nbsp;&nbsp;[Your&nbsp;display&nbsp;is&nbsp;set&nbsp;for&nbsp;the&nbsp;"US-ASCII"&nbsp;character&nbsp;set]<br>
&nbsp;&nbsp;&nbsp;&nbsp;[Some&nbsp;characters&nbsp;may&nbsp;be&nbsp;displayed&nbsp;incorrectly]<br>
<br>
Maybe&nbsp;we&nbsp;can&nbsp;include&nbsp;this&nbsp;rambling&nbsp;message&nbsp;in&nbsp;the&nbsp;Keystone&nbsp;FAQ?&nbsp;&nbsp;It&nbsp;gets<br>
asked&nbsp;a&nbsp;lot,&nbsp;and&nbsp;the&nbsp;only&nbsp;option&nbsp;current&nbsp;listed&nbsp;in&nbsp;the&nbsp;FAQ&nbsp;is<br>
"--skip-grant-tables".<br>
<br>
Really,&nbsp;you&nbsp;can't&nbsp;go&nbsp;wrong&nbsp;by&nbsp;reading&nbsp;section&nbsp;6&nbsp;of&nbsp;the&nbsp;MySQL&nbsp;manual,&nbsp;at<br>
http://www.mysql.com/Manual/manual.html.&nbsp;&nbsp;I&nbsp;am&nbsp;sure&nbsp;their&nbsp;description&nbsp;is<br>
better&nbsp;than&nbsp;mine.<br>
<br>
MySQL&nbsp;runs&nbsp;fine&nbsp;without&nbsp;permissions&nbsp;set&nbsp;up&nbsp;correctly&nbsp;if&nbsp;you&nbsp;run&nbsp;the&nbsp;mysql<br>
daemon&nbsp;with&nbsp;the&nbsp;"--skip-grant-tables"&nbsp;option.&nbsp;&nbsp;Running&nbsp;this&nbsp;way&nbsp;denies<br>
access&nbsp;to&nbsp;nobody.&nbsp;&nbsp;Unfortunately,&nbsp;unless&nbsp;you've&nbsp;got&nbsp;yourself&nbsp;firewalled&nbsp;it<br>
also&nbsp;opens&nbsp;the&nbsp;potential&nbsp;for&nbsp;abuse&nbsp;if&nbsp;someone&nbsp;knows&nbsp;you're&nbsp;running&nbsp;it.<br>
<br>
Additionally,&nbsp;the&nbsp;default&nbsp;permissions&nbsp;for&nbsp;MySQL&nbsp;allow&nbsp;anyone&nbsp;at&nbsp;localhost<br>
access&nbsp;to&nbsp;the&nbsp;database&nbsp;if&nbsp;the&nbsp;database&nbsp;name&nbsp;begins&nbsp;with&nbsp;"test_"&nbsp;or&nbsp;is&nbsp;named<br>
"test"&nbsp;(i.e.&nbsp;"test_keystone").&nbsp;&nbsp;You&nbsp;can&nbsp;change&nbsp;the&nbsp;name&nbsp;of&nbsp;your&nbsp;database&nbsp;in<br>
the&nbsp;keystone.conf&nbsp;file&nbsp;($sys_dbname).&nbsp;&nbsp;This&nbsp;is&nbsp;the&nbsp;way&nbsp;I&nbsp;am&nbsp;doing&nbsp;it&nbsp;for<br>
some&nbsp;of&nbsp;my&nbsp;databases,&nbsp;and&nbsp;it&nbsp;works&nbsp;fine.<br>
<br>
The&nbsp;methods&nbsp;described&nbsp;below&nbsp;assume&nbsp;you're&nbsp;running&nbsp;MySQL&nbsp;on&nbsp;the&nbsp;same&nbsp;box&nbsp;as<br>
your&nbsp;webserver,&nbsp;and&nbsp;that&nbsp;you&nbsp;don't&nbsp;mind&nbsp;if&nbsp;your&nbsp;$sys_dbuser&nbsp;for&nbsp;Keystone&nbsp;has<br>
superuser&nbsp;access.&nbsp;&nbsp;See&nbsp;near&nbsp;the&nbsp;bottom&nbsp;of&nbsp;this&nbsp;message&nbsp;for&nbsp;a&nbsp;description&nbsp;of<br>
what&nbsp;each&nbsp;field&nbsp;does.<br>
<br>
Method&nbsp;#1:<br>
<br>
1.&nbsp;&nbsp;cd&nbsp;/var/lib<br>
	#location&nbsp;where&nbsp;you'll&nbsp;want&nbsp;to&nbsp;run&nbsp;/usr/bin/mysql_install_db&nbsp;shell<br>
script&nbsp;from&nbsp;to&nbsp;get&nbsp;it&nbsp;to&nbsp;work.<br>
<br>
2.&nbsp;&nbsp;ln&nbsp;-s&nbsp;mysql&nbsp;data&nbsp;&nbsp;<br>
	#&nbsp;soft&nbsp;links&nbsp;the&nbsp;"mysql"&nbsp;directory&nbsp;to&nbsp;"data",&nbsp;which&nbsp;is&nbsp;what<br>
mysql_install_db&nbsp;expects.&nbsp;&nbsp;Alternately,&nbsp;you&nbsp;can&nbsp;edit&nbsp;mysql_install_db&nbsp;and<br>
change&nbsp;all&nbsp;the&nbsp;"./data"&nbsp;references&nbsp;to&nbsp;"./mysql".<br>
<br>
3.&nbsp;&nbsp;Edit&nbsp;/usr/bin/mysql_install_db&nbsp;with&nbsp;your&nbsp;favorite&nbsp;text&nbsp;editor&nbsp;(vi,<br>
emacs,&nbsp;jot,&nbsp;pico,&nbsp;etc.)<br>
A)&nbsp;&nbsp;Copy&nbsp;the&nbsp;"INSERT&nbsp;INTO&nbsp;db&nbsp;VALUES<br>
('%','test\_%','','Y','Y','Y','Y','Y','Y');"&nbsp;and&nbsp;paste&nbsp;it&nbsp;immediately&nbsp;after<br>
itself.&nbsp;&nbsp;Chage&nbsp;the&nbsp;'test\_%'&nbsp;value&nbsp;to&nbsp;'keystone',&nbsp;or&nbsp;the&nbsp;value&nbsp;of<br>
$sys_dbname&nbsp;in&nbsp;keystone.conf.<br>
B)&nbsp;&nbsp;If&nbsp;you&nbsp;are&nbsp;running&nbsp;your&nbsp;keystone&nbsp;database&nbsp;with&nbsp;any&nbsp;user,&nbsp;you'll&nbsp;need&nbsp;to<br>
copy&nbsp;the&nbsp;"INSERT&nbsp;INTO&nbsp;user&nbsp;VALUES<br>
('localhost','root','','Y','Y','Y','Y','Y','Y','Y','Y','Y','Y');"&nbsp;line&nbsp;after<br>
itself&nbsp;and&nbsp;change&nbsp;'root'&nbsp;to&nbsp;the&nbsp;name&nbsp;of&nbsp;the&nbsp;keystone&nbsp;database&nbsp;user<br>
($sys_dbuser)&nbsp;in&nbsp;keystone.conf.<br>
<br>
	#&nbsp;adds&nbsp;entries&nbsp;to&nbsp;the&nbsp;script&nbsp;to&nbsp;create&nbsp;grant&nbsp;tables&nbsp;for&nbsp;specific<br>
hosts&nbsp;and&nbsp;users.&nbsp;&nbsp;The&nbsp;user&nbsp;you&nbsp;set&nbsp;up&nbsp;has&nbsp;super-user&nbsp;access&nbsp;($sys_dbuser)&nbsp;--<br>
you&nbsp;may&nbsp;or&nbsp;may&nbsp;not&nbsp;want&nbsp;this.&nbsp;&nbsp;The&nbsp;layout&nbsp;of&nbsp;mysql_install_db&nbsp;is&nbsp;really&nbsp;very<br>
uncomplicated.<br>
<br>
4.&nbsp;&nbsp;/usr/bin/mysqladmin&nbsp;shutdown<br>
	#&nbsp;ya&nbsp;gotta&nbsp;shut&nbsp;it&nbsp;down&nbsp;before&nbsp;you&nbsp;can&nbsp;reinstall&nbsp;the&nbsp;grant&nbsp;tables!<br>
<br>
5.&nbsp;&nbsp;rm&nbsp;-i&nbsp;/var/lib/mysql/mysql/*.IS?'&nbsp;and&nbsp;answer&nbsp;'Y'&nbsp;to&nbsp;the&nbsp;deletion<br>
questions.<br>
	#&nbsp;nuke&nbsp;your&nbsp;current&nbsp;grant&nbsp;tables.&nbsp;&nbsp;This&nbsp;WILL&nbsp;NOT&nbsp;delete&nbsp;any&nbsp;other<br>
databases&nbsp;than&nbsp;your&nbsp;grant&nbsp;tables.<br>
<br>
6.&nbsp;&nbsp;/usr/bin/mysql_install_db<br>
	#&nbsp;run&nbsp;the&nbsp;script&nbsp;you&nbsp;just&nbsp;edited&nbsp;to&nbsp;install&nbsp;your&nbsp;new&nbsp;grant&nbsp;tables.<br>
<br>
7.&nbsp;&nbsp;mysqladmin&nbsp;-u&nbsp;root&nbsp;password&nbsp;(new_password)&nbsp;&nbsp;<br>
	#&nbsp;change&nbsp;the&nbsp;root&nbsp;MySQL&nbsp;password,&nbsp;or&nbsp;else&nbsp;anyone&nbsp;on&nbsp;localhost&nbsp;can<br>
login&nbsp;to&nbsp;MySQL&nbsp;as&nbsp;root&nbsp;and&nbsp;make&nbsp;changes.&nbsp;&nbsp;You&nbsp;can&nbsp;skip&nbsp;this&nbsp;step&nbsp;if&nbsp;you&nbsp;want<br>
keystone&nbsp;to&nbsp;connect&nbsp;as&nbsp;root&nbsp;with&nbsp;no&nbsp;password.<br>
<br>
8.&nbsp;&nbsp;mysqladmin&nbsp;-u&nbsp;(webserver_user_name)&nbsp;password&nbsp;(new_password)&nbsp;&nbsp;<br>
	#&nbsp;change&nbsp;the&nbsp;password&nbsp;of&nbsp;the&nbsp;$sys_dbuser.&nbsp;&nbsp;Note&nbsp;that&nbsp;you&nbsp;will&nbsp;need<br>
to&nbsp;change&nbsp;the&nbsp;password&nbsp;in&nbsp;the&nbsp;keystone.conf&nbsp;file&nbsp;as&nbsp;well&nbsp;in&nbsp;$sys_dbpasswd,<br>
and&nbsp;if&nbsp;your&nbsp;permissions&nbsp;are&nbsp;set&nbsp;up&nbsp;incorrectly&nbsp;anybody&nbsp;can&nbsp;type&nbsp;the&nbsp;URL&nbsp;to<br>
your&nbsp;keystone.conf&nbsp;file&nbsp;and&nbsp;get&nbsp;the&nbsp;password.&nbsp;&nbsp;Not&nbsp;that&nbsp;this&nbsp;will&nbsp;help&nbsp;them<br>
much&nbsp;if&nbsp;your&nbsp;permissions&nbsp;are&nbsp;set&nbsp;to&nbsp;@localhost.<br>
<br>
<br>
<br>
Method&nbsp;#2:&nbsp;&nbsp;easier,&nbsp;but&nbsp;a&nbsp;pain&nbsp;reproducing&nbsp;if&nbsp;you&nbsp;have&nbsp;to&nbsp;delete&nbsp;your&nbsp;grant<br>
tables.&nbsp;&nbsp;This&nbsp;is&nbsp;the&nbsp;"recommended"&nbsp;method&nbsp;for&nbsp;altering&nbsp;grant&nbsp;tables&nbsp;in<br>
MySQL.&nbsp;&nbsp;I&nbsp;don't&nbsp;use&nbsp;it&nbsp;because&nbsp;I&nbsp;like&nbsp;the&nbsp;other&nbsp;way&nbsp;:)<br>
<br>
shell&#62;&nbsp;mysql&nbsp;--user=root&nbsp;keystone<br>
<br>
mysql&#62;&nbsp;GRANT<br>
SELECT,INSERT,UPDATE,DELETE,INDEX,ALTER,CREATE,DROP,RELOAD,SHUTDOWN,PROCESS,<br>
FILE,<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;ON&nbsp;keystone.*<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;TO&nbsp;&#60;$sys_dbuser&nbsp;name&#62;@localhost<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;IDENTIFIED&nbsp;BY&nbsp;'(password)'<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;WITH&nbsp;GRANT&nbsp;OPTION;<br>
<br>
OR<br>
<br>
mysql&#62;&nbsp;GRANT&nbsp;ALL&nbsp;PRIVELEGES&nbsp;<br>
		ON&nbsp;keystone.*<br>
		TO&nbsp;&#60;$sys_dbuser&nbsp;name&#62;@localhost<br>
		IDENTIFIED&nbsp;BY&nbsp;'(password)'<br>
		WITH&nbsp;GRANT&nbsp;OPTION;<br>
<br>
	#&nbsp;this&nbsp;grants&nbsp;the&nbsp;required&nbsp;permissions&nbsp;to&nbsp;the&nbsp;keystone&nbsp;($sys_dbuser)<br>
account&nbsp;defined&nbsp;in&nbsp;keystone.conf.&nbsp;&nbsp;However,&nbsp;if&nbsp;you&nbsp;are&nbsp;runnning&nbsp;many<br>
different&nbsp;MySQL-based&nbsp;apps,&nbsp;as&nbsp;we&nbsp;are,&nbsp;it's&nbsp;generally&nbsp;better&nbsp;to&nbsp;edit&nbsp;the<br>
mysql_install_db&nbsp;script&nbsp;to&nbsp;be&nbsp;able&nbsp;to&nbsp;quickly&nbsp;reproduce&nbsp;your&nbsp;permissions<br>
structure&nbsp;again.&nbsp;&nbsp;Note&nbsp;that&nbsp;the&nbsp;FILE&nbsp;privelege&nbsp;and&nbsp;WITH&nbsp;GRANT&nbsp;OPTION&nbsp;may&nbsp;not<br>
be&nbsp;in&nbsp;your&nbsp;best&nbsp;interest&nbsp;to&nbsp;include.<br>
<br>
<br>
GRANT&nbsp;TABLE&nbsp;FIELDS&nbsp;EXPLANATION:<br>
Quick&nbsp;syntax&nbsp;summary:&nbsp;&nbsp;"%"&nbsp;in&nbsp;MySQL&nbsp;is&nbsp;a&nbsp;wildcard.&nbsp;&nbsp;I.E.,&nbsp;if&nbsp;you&nbsp;are<br>
defining&nbsp;your&nbsp;DB&nbsp;table&nbsp;and&nbsp;in&nbsp;the&nbsp;'host'&nbsp;field&nbsp;and&nbsp;enter&nbsp;'%',&nbsp;that&nbsp;means<br>
that&nbsp;any&nbsp;host&nbsp;can&nbsp;access&nbsp;that&nbsp;database.&nbsp;&nbsp;Of&nbsp;course,&nbsp;that&nbsp;host&nbsp;must&nbsp;also&nbsp;have<br>
a&nbsp;valid&nbsp;db&nbsp;user&nbsp;in&nbsp;order&nbsp;to&nbsp;do&nbsp;anything&nbsp;useful.&nbsp;&nbsp;'db'=name&nbsp;of&nbsp;database.&nbsp;&nbsp;In<br>
our&nbsp;case,&nbsp;it&nbsp;should&nbsp;be&nbsp;"keystone".&nbsp;&nbsp;"user"&nbsp;should&nbsp;be&nbsp;your&nbsp;"$sys_dbuser"<br>
defined&nbsp;in&nbsp;keystone.conf.&nbsp;&nbsp;Note&nbsp;that&nbsp;you&nbsp;CANNOT&nbsp;add&nbsp;or&nbsp;change&nbsp;a&nbsp;password&nbsp;by<br>
using&nbsp;the&nbsp;"INSERT&nbsp;INTO&nbsp;db&nbsp;(X)"&nbsp;command&nbsp;--&nbsp;you&nbsp;must&nbsp;change&nbsp;it&nbsp;with&nbsp;the&nbsp;mysql<br>
-u&nbsp;command&nbsp;as&nbsp;defined&nbsp;above.&nbsp;&nbsp;Passwords&nbsp;are&nbsp;stored&nbsp;encrypted&nbsp;in&nbsp;the&nbsp;MySQL<br>
database,&nbsp;and&nbsp;if&nbsp;you&nbsp;try&nbsp;to&nbsp;enter&nbsp;it&nbsp;directly&nbsp;into&nbsp;the&nbsp;table&nbsp;they&nbsp;will&nbsp;not<br>
match.<br>
<br>
TABLE:&nbsp;&nbsp;USER.&nbsp;&nbsp;Everything&nbsp;after&nbsp;"password"&nbsp;is&nbsp;a&nbsp;privelege&nbsp;granted&nbsp;(Y/N).<br>
This&nbsp;table&nbsp;controls&nbsp;individual&nbsp;user&nbsp;global&nbsp;access&nbsp;rights.<br>
<br>
'host','user','password','select','insert','update','delete','index','alter'<br>
,'create','drop','grant','reload','shutdown','process','file'<br>
<br>
TABLE:&nbsp;&nbsp;DB.&nbsp;&nbsp;This&nbsp;controls&nbsp;access&nbsp;of&nbsp;USERS&nbsp;to&nbsp;databases.<br>
<br>
'host','db','user','select','insert','update','delete','index','alter','crea<br>
te','drop','grant'<br>
<br>
TABLE:&nbsp;&nbsp;HOST.&nbsp;&nbsp;This&nbsp;controls&nbsp;which&nbsp;HOSTS&nbsp;are&nbsp;allowed&nbsp;what&nbsp;global&nbsp;access<br>
rights.&nbsp;&nbsp;Note&nbsp;that&nbsp;the&nbsp;HOST&nbsp;table,&nbsp;USER&nbsp;table,&nbsp;and&nbsp;DB&nbsp;table&nbsp;are&nbsp;very&nbsp;closely<br>
connected&nbsp;--&nbsp;if&nbsp;an&nbsp;authorized&nbsp;USER&nbsp;attempts&nbsp;an&nbsp;SQL&nbsp;request&nbsp;from&nbsp;an<br>
unauthorized&nbsp;HOST,&nbsp;she's&nbsp;denied.&nbsp;&nbsp;If&nbsp;a&nbsp;request&nbsp;from&nbsp;an&nbsp;authorized&nbsp;HOST&nbsp;is<br>
not&nbsp;an&nbsp;authorized&nbsp;USER,&nbsp;it&nbsp;is&nbsp;denied.&nbsp;&nbsp;If&nbsp;a&nbsp;globally&nbsp;authorized&nbsp;USER&nbsp;does<br>
not&nbsp;have&nbsp;rights&nbsp;to&nbsp;a&nbsp;certain&nbsp;DB,&nbsp;she's&nbsp;denied.&nbsp;&nbsp;Get&nbsp;the&nbsp;picture?<br>
<br>
'host','db','select','insert','update','delete','index','alter','create','dr<br>
op','grant'<br>
<br>
<br>
You&nbsp;should&nbsp;now&nbsp;have&nbsp;a&nbsp;working&nbsp;knowledge&nbsp;of&nbsp;MySQL&nbsp;grant&nbsp;tables.&nbsp;&nbsp;If&nbsp;there&nbsp;is<br>
anything&nbsp;I've&nbsp;left&nbsp;out&nbsp;of&nbsp;this&nbsp;answer&nbsp;that&nbsp;you&nbsp;feel&nbsp;is&nbsp;pertinent,&nbsp;or&nbsp;if&nbsp;my<br>
instructions&nbsp;don't&nbsp;work&nbsp;for&nbsp;you,&nbsp;please&nbsp;let&nbsp;me&nbsp;know&nbsp;and&nbsp;I'll&nbsp;re-post&nbsp;this<br>
letter&nbsp;again,&nbsp;corrected.&nbsp;&nbsp;I&nbsp;threw&nbsp;it&nbsp;together&nbsp;one&nbsp;night&nbsp;out&nbsp;of&nbsp;exasperation<br>
for&nbsp;all&nbsp;the&nbsp;newbies&nbsp;who&nbsp;don't&nbsp;know&nbsp;squat&nbsp;about&nbsp;MySQL&nbsp;yet,&nbsp;so&nbsp;it&nbsp;is&nbsp;almost<br>
guaranteed&nbsp;to&nbsp;have&nbsp;errors.<br>
<br>
Once&nbsp;again,&nbsp;you&nbsp;can't&nbsp;go&nbsp;wrong&nbsp;by&nbsp;reading&nbsp;section&nbsp;6&nbsp;of&nbsp;the&nbsp;MySQL&nbsp;manual.&nbsp;&nbsp;It<br>
is&nbsp;more&nbsp;detailed&nbsp;than&nbsp;I!<br>
http://www.mysql.com/Manual/manual.html.<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;</P
></DIV
></DIV
><DIV
CLASS="appendix"
><HR><H1
><A
NAME="patches"
>Appendix D. Useful Patches and Utilities for Bugzilla</A
></H1
><P
>Are you looking for a way to put your Bugzilla into overdrive?  Catch some of the niftiest tricks here in this section.</P
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="rewrite"
>D.1. Apache <TT
CLASS="filename"
>mod_rewrite</TT
> magic</A
></H1
><P
>Apache's <TT
CLASS="filename"
>mod_rewrite</TT
> module lets you do some truly amazing things with URL rewriting.  Here are a couple of examples of what you can do.</P
><P
></P
><OL
TYPE="1"
><LI
><P
>&#13;	  Make it so if someone types
	  <TT
CLASS="computeroutput"
>http://www.foo.com/12345</TT
>,
	  Bugzilla spits back
	  http://www.foo.com/show_bug.cgi?id=12345. Try setting up
	  your VirtualHost section for Bugzilla with a rule like
	  this:</P
><TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;
&#60;VirtualHost 12.34.56.78&#62;
RewriteEngine On
RewriteRule ^/([0-9]+)$ http://foo.bar.com/show_bug.cgi?id=$1 [L,R]
&#60;/VirtualHost&#62;

	</PRE
></FONT
></TD
></TR
></TABLE
></LI
><LI
><P
>There are many, many more things you can do with
	  mod_rewrite.  As time goes on, I will include many more in
	  the Guide.  For now, though, please refer to the mod_rewrite
	  documentation at <A
HREF="http://www.apache.org"
TARGET="_top"
>http://www.apache.org</A
></P
></LI
></OL
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="setperl"
>D.2. The setperl.csh Utility</A
></H1
><P
>	 You can use the "setperl.csh" utility to quickly and
      easily change the path to perl on all your Bugzilla files. This
      is a C-shell script; if you do not have "csh" or "tcsh" in the
      search path on your system, it will not work!
    </P
><DIV
CLASS="procedure"
><OL
TYPE="1"
><LI
><P
>&#13;	  Download the "setperl.csh" utility to your Bugzilla
	  directory and make it executable.
	</P
><OL
CLASS="SUBSTEPS"
TYPE="a"
><LI
><P
>&#13;	      <TT
CLASS="computeroutput"
>&#13;		<TT
CLASS="prompt"
>bash#</TT
>
		<B
CLASS="command"
>cd /your/path/to/bugzilla</B
>
	      </TT
>
	    </P
></LI
><LI
><P
>&#13;	      <TT
CLASS="computeroutput"
> <TT
CLASS="prompt"
>bash#</TT
> <B
CLASS="command"
>wget -O
		  setperl.csh
		  'http://bugzilla.mozilla.org/showattachment.cgi?attach_id=10795'</B
> </TT
>
	    </P
></LI
><LI
><P
>&#13;	      <TT
CLASS="computeroutput"
> <TT
CLASS="prompt"
>bash#</TT
> <B
CLASS="command"
>chmod
		  u+x setperl.csh</B
> </TT
>
	    </P
></LI
></OL
></LI
><LI
><P
>&#13;	  Prepare (and fix) Bugzilla file permissions.
	</P
><OL
CLASS="SUBSTEPS"
TYPE="a"
><LI
><P
>&#13;	      <TT
CLASS="computeroutput"
>&#13;		<TT
CLASS="prompt"
>bash#</TT
>
		<B
CLASS="command"
>chmod u+w *</B
>
	      </TT
>
	    </P
></LI
><LI
><P
>&#13;	      <TT
CLASS="computeroutput"
> <TT
CLASS="prompt"
>bash#</TT
> <B
CLASS="command"
>chmod
		  u+x duplicates.cgi</B
> </TT
>
	    </P
></LI
><LI
><P
>&#13;	      <TT
CLASS="computeroutput"
>&#13;		<TT
CLASS="prompt"
>bash#</TT
>
		<B
CLASS="command"
>chmod a-x bug_status.html</B
>
	      </TT
>
	    </P
></LI
></OL
></LI
><LI
><P
>&#13;	  Run the script:
	</P
><P
>&#13;	  <TT
CLASS="computeroutput"
> <TT
CLASS="prompt"
>bash#</TT
>
	    <B
CLASS="command"
>./setperl.csh /your/path/to/perl</B
>
	  </TT
>
<DIV
CLASS="example"
><A
NAME="AEN2448"
></A
><P
><B
>Example D-1. Using Setperl to set your perl path</B
></P
><P
>&#13;	      <TT
CLASS="computeroutput"
> <TT
CLASS="prompt"
>bash#</TT
>
		<B
CLASS="command"
>./setperl.csh /usr/bin/perl</B
>
	      </TT
>
            </P
></DIV
>
	</P
></LI
></OL
></DIV
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="cmdline"
>D.3. Command-line Bugzilla Queries</A
></H1
><P
>&#13;      Users can query Bugzilla from the command line using this suite
      of utilities.
    </P
><P
>&#13;      The query.conf file contains the mapping from options to field
      names and comparison types.  Quoted option names are "grepped"
      for, so it should be easy to edit this file.  Comments (#) have
      no effect; you must make sure these lines do not contain any
      quoted "option"
    </P
><P
>&#13;      buglist is a shell script which submits a Bugzilla query and
      writes the resulting HTML page to stdout.  It supports both
      short options, (such as "-Afoo" or "-Rbar") and long options
      (such as "--assignedto=foo" or "--reporter=bar").  If the first
      character of an option is not "-", it is treated as if it were
      prefixed with "--default=".
    </P
><P
>&#13;      The columlist is taken from the COLUMNLIST environment variable.
      This is equivalent to the "Change Columns" option when you list
      bugs in buglist.cgi.  If you have already used Bugzilla, use
      <B
CLASS="command"
>grep COLUMLIST ~/.netscape/cookies</B
> to see
      your current COLUMNLIST setting.
    </P
><P
>&#13;      bugs is a simple shell script which calls buglist and extracts
      the bug numbers from the output.  Adding the prefix
      "http://bugzilla.mozilla.org/buglist.cgi?bug_id=" turns the bug
      list into a working link if any bugs are found. Counting bugs is
      easy.  Pipe the results through <B
CLASS="command"
>sed -e 's/,/ /g' | wc |
	awk '{printf $2 "\n"}'</B
>
    </P
><P
>&#13;      Akkana says she has good results piping buglist output through
      <B
CLASS="command"
>w3m -T text/html -dump</B
>
    </P
><DIV
CLASS="procedure"
><OL
TYPE="1"
><LI
><P
>&#13;	  Download three files:
	</P
><OL
CLASS="SUBSTEPS"
TYPE="a"
><LI
><P
>&#13;	      <TT
CLASS="computeroutput"
> <TT
CLASS="prompt"
>bash$</TT
> <B
CLASS="command"
>wget -O
		  query.conf
		  'http://bugzilla.mozilla.org/showattachment.cgi?attach_id=26157'</B
> </TT
>
	    </P
></LI
><LI
><P
>&#13;	      <TT
CLASS="computeroutput"
> <TT
CLASS="prompt"
>bash$</TT
> <B
CLASS="command"
>wget -O
		  buglist
		  'http://bugzilla.mozilla.org/showattachment.cgi?attach_id=26944'</B
> </TT
>
	    </P
></LI
><LI
><P
>&#13;	      <TT
CLASS="computeroutput"
> <TT
CLASS="prompt"
>bash#</TT
> <B
CLASS="command"
>wget -O
		  bugs
		  'http://bugzilla.mozilla.org/showattachment.cgi?attach_id=26215'</B
> </TT
>
	    </P
></LI
></OL
></LI
><LI
><P
>&#13;	  Make your utilities executable:
	  <TT
CLASS="computeroutput"
>&#13;	    <TT
CLASS="prompt"
>bash$</TT
>
	    <B
CLASS="command"
>chmod u+x buglist bugs</B
>
	  </TT
>
	</P
></LI
></OL
></DIV
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="quicksearch"
>D.4. The Quicksearch Utility</A
></H1
><P
>&#13;      Quicksearch is a new, experimental feature of the 2.12 release.
      It consist of two Javascript files, "quicksearch.js" and
      "localconfig.js", and two documentation files,
      "quicksearch.html" and "quicksearchhack.html"
    </P
><P
>&#13;      The index.html page has been updated to include the QuickSearch
      text box.
    </P
><P
>&#13;      To take full advantage of the query power, the Bugzilla
      maintainer must edit "localconfig.js" according to the value
      sets used in the local installation.
    </P
><P
>&#13;      Currently, keywords must be hard-coded in localconfig.js.  If
      they are not, keywords are not automatically recognized.  This
      means, if localconfig.js is left unconfigured, that searching
      for a bug with the "foo" keyword will only find bugs with "foo"
      in the summary, status whiteboard, product or component name,
      but not those with the keyword "foo".
    </P
><P
>&#13;      Workarounds for Bugzilla users:
      <P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>search for '!foo' (this will find only bugs with the
	  keyword "foo"</TD
></TR
><TR
><TD
>search 'foo,!foo' (equivalent to 'foo OR
	  keyword:foo')</TD
></TR
></TBODY
></TABLE
><P
></P
>
    </P
><P
>&#13;      When this tool is ported from client-side JavaScript to
      server-side Perl, the requirement for hard-coding keywords can
      be fixed. <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=70907"
TARGET="_top"
>This bug</A
> has details.
    </P
></DIV
><DIV
CLASS="section"
><HR><H1
CLASS="section"
><A
NAME="bzhacking"
>D.5. Hacking Bugzilla</A
></H1
><P
>&#13;      The following is a guide for reviewers when checking code into Bugzilla's
      CVS repostory at mozilla.org.  If you wish to submit patches to Bugzilla,
      you should follow the rules and style conventions below.  Any code that
      does not adhere to these basic rules will not be added to Bugzilla's
      codebase.
    </P
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="AEN2504"
>D.5.1. Things that have caused problems and should be avoided</A
></H2
><P
></P
><OL
TYPE="1"
><LI
><P
>&#13;            Usage of variables in Regular Expressions
          </P
><P
>&#13;            It is very important that you don't use a variable in a regular
            expression unless that variable is supposed to contain an expression.
            This especially applies when using grep.  You should use:
          </P
><P
>&#13;            <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;grep ($_ eq $value, @array);
            </PRE
></FONT
></TD
></TR
></TABLE
>
          </P
><P
>&#13;            -- NOT THIS --
          </P
><P
>&#13;            <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;grep (/$value/, @array);
            </PRE
></FONT
></TD
></TR
></TABLE
>
          </P
><DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
>&#13;              If you need to use a non-expression variable inside of an expression, be
              sure to quote it properly (using <TT
CLASS="function"
>\Q..\E</TT
>).
            </P
></TD
></TR
></TABLE
></DIV
></LI
></OL
></DIV
><DIV
CLASS="section"
><HR><H2
CLASS="section"
><A
NAME="AEN2518"
>D.5.2. Coding Style for Bugzilla</A
></H2
><P
>&#13;        While it's true that not all of the code currently in Bugzilla adheres to
        this (or any) styleguide, it is something that is being worked toward.  Therefore,
        we ask that all new code (submitted patches and new files) follow this guide
        as closely as possible (if you're only changing 1 or 2 lines, you don't have
        to reformat the entire file :).
      </P
><P
>&#13;        The Bugzilla development team has decided to adopt the perl style guide as
        published by Larry Wall.  This giude can be found in <SPAN
CLASS="QUOTE"
>"Programming
        Perl"</SPAN
> (the camel book) or by typing <B
CLASS="command"
>man perlstyle</B
> at
        your favorite shell prompt.
      </P
><P
>&#13;        What appears below if a brief summary, please refer to the perl style
        guide if you don't see your question covered here.  It is much better to submit
	a patch which fails these criteria than no patch at all, but please try to meet
	these minimum standards when submitting code to Bugzilla.
      </P
><P
></P
><UL
><LI
><P
>&#13;            Whitespace
          </P
><P
>&#13;            Bugzilla's preferred indentation is 4 spaces (no tabs, please).
          </P
></LI
><LI
><P
>&#13;            Curly braces.
          </P
><P
>&#13;            The opening brace of a block should be on the same line as the statement
            that is causing the block and the closing brace should be at the same
            indentation level as that statement, for example:
          </P
><P
>&#13;            <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;if ($var) {
    print "The variable is true";
}
else {
    print "Try again";
}
            </PRE
></FONT
></TD
></TR
></TABLE
>
          </P
><P
>&#13;            -- NOT THIS --
          </P
><P
>&#13;            <TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>&#13;if ($var)
{
    print "The variable is true";
}
else
{
    print "Try again";
}
            </PRE
></FONT
></TD
></TR
></TABLE
>
          </P
></LI
><LI
><P
>&#13;	    Cookies
	  </P
><P
>&#13;	    Bugzilla uses cookies to ease the user experience, but no new patches
	    should <EM
>require</EM
> user-side cookies.
	  </P
></LI
><LI
><P
>&#13;            File Names
          </P
><P
>&#13;            File names for bugzilla code and support documention should be legal across
            multiple platforms. <TT
CLASS="computeroutput"
>\ / : * ? " &#60; &#62;</TT
>
            and <TT
CLASS="computeroutput"
>|</TT
> are all illegal characters for filenames
            on various platforms.  Also, file names should not have spaces in them as they
            can cause confusion in CVS and other mozilla.org utilities.
          </P
></LI
><LI
><P
>&#13;	    Javascript dependencies
	  </P
><P
>&#13;	    While Bugzilla uses Javascript to make the user experience easier, no patch
	    to Bugzilla should <EM
>require</EM
> Javascript.
	  </P
></LI
><LI
><P
>&#13;	    Patch Format
	  </P
><P
>&#13;	    All patches submitted for inclusion into Bugzilla should be in the form of a
	    <SPAN
CLASS="QUOTE"
>"unified diff"</SPAN
>.  This comes from using <SPAN
CLASS="QUOTE"
>"diff -u"</SPAN
>
	    instead of simply <SPAN
CLASS="QUOTE"
>"diff"</SPAN
> when creating your patch.  This will
	    result in quicker acceptance of the patch.
	  </P
></LI
><LI
><P
>&#13;	    Schema Changes
	  </P
><P
>&#13;	    If you make schema changes, you should modify <TT
CLASS="filename"
>sanitycheck.cgi</TT
>
	    to support the new schema.  All referential columns should be checked.
	  </P
></LI
><LI
><P
>&#13;	    Taint Mode
	  </P
><P
>&#13;	    All new cgis must run in Taint mode (Perl taint and DBI taint), and existing cgi's
	    which run in taint mode must not have taint mode turned off.
	  </P
></LI
><LI
><P
>&#13;	    Templatization
	  </P
><P
>&#13;	    Patches to Bugzilla need to support templates so they do not force user interface choices
	    on Bugzilla administrators.
	  </P
></LI
><LI
><P
>&#13;            Variable Names
          </P
><P
>&#13;            If a variable is scoped globally (<TT
CLASS="computeroutput"
>$::variable</TT
>)
            its name should be descriptive of what it contains.  Local variables can be named
            a bit looser, provided the context makes their content obvious.  For example,
            <TT
CLASS="computeroutput"
>$ret</TT
> could be used as a staging variable for a
             routine's return value as the line <TT
CLASS="computeroutput"
>return $ret;</TT
>
             will make it blatantly obvious what the variable holds and most likely be shown
             on the same screen as <TT
CLASS="computeroutput"
>my $ret = "";</TT
>.
          </P
></LI
><LI
><P
>&#13;            Cross Database Compatability
          </P
><P
>&#13;            Bugzilla was originally written to work with MySQL and therefore took advantage
            of some of its features that aren't contained in other RDBMS software.  These
            should be avoided in all new code.  Examples of these features are enums and
            <TT
CLASS="function"
>encrypt()</TT
>.
          </P
></LI
><LI
><P
>&#13;            Cross Platform Compatability
          </P
><P
>&#13;            While Bugzilla was written to be used on Unix based systems (and Unix/Linux is
            still the only officially supported platform) there are many who desire/need to
            run Bugzilla on Microsoft Windows boxes.  Whenever possible, we should strive
            not to make the lives of these people any more complicated and avoid doing things
            that break Bugzilla's ability to run on multiple operating systems.
          </P
></LI
></UL
></DIV
></DIV
></DIV
><DIV
CLASS="appendix"
><HR><H1
><A
NAME="gfdl"
>Appendix E. GNU Free Documentation License</A
></H1
><P
>Version 1.1, March 2000</P
><A
NAME="AEN2583"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>Copyright (C) 2000  Free Software Foundation, Inc.
59 Temple Place, Suite 330, Boston, MA  02111-1307  USA
Everyone is permitted to copy and distribute verbatim copies
of this license document, but changing it is not allowed.</P
></BLOCKQUOTE
><DIV
CLASS="sect1"
><HR><H1
CLASS="sect1"
><A
NAME="gfdl-0"
>0. PREAMBLE</A
></H1
><P
>The purpose of this License is to make a manual, textbook,
    or other written document "free" in the sense of freedom: to
    assure everyone the effective freedom to copy and redistribute it,
    with or without modifying it, either commercially or
    noncommercially.  Secondarily, this License preserves for the
    author and publisher a way to get credit for their work, while not
    being considered responsible for modifications made by
    others.</P
><P
>This License is a kind of "copyleft", which means that
    derivative works of the document must themselves be free in the
    same sense.  It complements the GNU General Public License, which
    is a copyleft license designed for free software.</P
><P
>We have designed this License in order to use it for manuals
    for free software, because free software needs free documentation:
    a free program should come with manuals providing the same
    freedoms that the software does.  But this License is not limited
    to software manuals; it can be used for any textual work,
    regardless of subject matter or whether it is published as a
    printed book.  We recommend this License principally for works
    whose purpose is instruction or reference.</P
></DIV
><DIV
CLASS="sect1"
><HR><H1
CLASS="sect1"
><A
NAME="gfdl-1"
>1. APPLICABILITY AND DEFINITIONS</A
></H1
><P
>This License applies to any manual or other work that
    contains a notice placed by the copyright holder saying it can be
    distributed under the terms of this License.  The "Document",
    below, refers to any such manual or work.  Any member of the
    public is a licensee, and is addressed as "you".</P
><P
>A "Modified Version" of the Document means any work
    containing the Document or a portion of it, either copied
    verbatim, or with modifications and/or translated into another
    language.</P
><P
>A "Secondary Section" is a named appendix or a front-matter
    section of the Document that deals exclusively with the
    relationship of the publishers or authors of the Document to the
    Document's overall subject (or to related matters) and contains
    nothing that could fall directly within that overall subject.
    (For example, if the Document is in part a textbook of
    mathematics, a Secondary Section may not explain any mathematics.)
    The relationship could be a matter of historical connection with
    the subject or with related matters, or of legal, commercial,
    philosophical, ethical or political position regarding
    them.</P
><P
>The "Invariant Sections" are certain Secondary Sections
    whose titles are designated, as being those of Invariant Sections,
    in the notice that says that the Document is released under this
    License.</P
><P
>The "Cover Texts" are certain short passages of text that
    are listed, as Front-Cover Texts or Back-Cover Texts, in the
    notice that says that the Document is released under this
    License.</P
><P
>A "Transparent" copy of the Document means a
    machine-readable copy, represented in a format whose specification
    is available to the general public, whose contents can be viewed
    and edited directly and straightforwardly with generic text
    editors or (for images composed of pixels) generic paint programs
    or (for drawings) some widely available drawing editor, and that
    is suitable for input to text formatters or for automatic
    translation to a variety of formats suitable for input to text
    formatters.  A copy made in an otherwise Transparent file format
    whose markup has been designed to thwart or discourage subsequent
    modification by readers is not Transparent.  A copy that is not
    "Transparent" is called "Opaque".</P
><P
>Examples of suitable formats for Transparent copies include
    plain ASCII without markup, Texinfo input format, LaTeX input
    format, SGML or XML using a publicly available DTD, and
    standard-conforming simple HTML designed for human modification.
    Opaque formats include PostScript, PDF, proprietary formats that
    can be read and edited only by proprietary word processors, SGML
    or XML for which the DTD and/or processing tools are not generally
    available, and the machine-generated HTML produced by some word
    processors for output purposes only.</P
><P
>The "Title Page" means, for a printed book, the title page
    itself, plus such following pages as are needed to hold, legibly,
    the material this License requires to appear in the title page.
    For works in formats which do not have any title page as such,
    "Title Page" means the text near the most prominent appearance of
    the work's title, preceding the beginning of the body of the
    text.</P
></DIV
><DIV
CLASS="sect1"
><HR><H1
CLASS="sect1"
><A
NAME="gfdl-2"
>2. VERBATIM COPYING</A
></H1
><P
>You may copy and distribute the Document in any medium,
    either commercially or noncommercially, provided that this
    License, the copyright notices, and the license notice saying this
    License applies to the Document are reproduced in all copies, and
    that you add no other conditions whatsoever to those of this
    License.  You may not use technical measures to obstruct or
    control the reading or further copying of the copies you make or
    distribute.  However, you may accept compensation in exchange for
    copies.  If you distribute a large enough number of copies you
    must also follow the conditions in section 3.</P
><P
>You may also lend copies, under the same conditions stated
    above, and you may publicly display copies.</P
></DIV
><DIV
CLASS="sect1"
><HR><H1
CLASS="sect1"
><A
NAME="gfdl-3"
>3. COPYING IN QUANTITY</A
></H1
><P
>If you publish printed copies of the Document numbering more
    than 100, and the Document's license notice requires Cover Texts,
    you must enclose the copies in covers that carry, clearly and
    legibly, all these Cover Texts: Front-Cover Texts on the front
    cover, and Back-Cover Texts on the back cover.  Both covers must
    also clearly and legibly identify you as the publisher of these
    copies.  The front cover must present the full title with all
    words of the title equally prominent and visible.  You may add
    other material on the covers in addition.  Copying with changes
    limited to the covers, as long as they preserve the title of the
    Document and satisfy these conditions, can be treated as verbatim
    copying in other respects.</P
><P
>If the required texts for either cover are too voluminous to
    fit legibly, you should put the first ones listed (as many as fit
    reasonably) on the actual cover, and continue the rest onto
    adjacent pages.</P
><P
>If you publish or distribute Opaque copies of the Document
    numbering more than 100, you must either include a
    machine-readable Transparent copy along with each Opaque copy, or
    state in or with each Opaque copy a publicly-accessible
    computer-network location containing a complete Transparent copy
    of the Document, free of added material, which the general
    network-using public has access to download anonymously at no
    charge using public-standard network protocols.  If you use the
    latter option, you must take reasonably prudent steps, when you
    begin distribution of Opaque copies in quantity, to ensure that
    this Transparent copy will remain thus accessible at the stated
    location until at least one year after the last time you
    distribute an Opaque copy (directly or through your agents or
    retailers) of that edition to the public.</P
><P
>It is requested, but not required, that you contact the
    authors of the Document well before redistributing any large
    number of copies, to give them a chance to provide you with an
    updated version of the Document.</P
></DIV
><DIV
CLASS="sect1"
><HR><H1
CLASS="sect1"
><A
NAME="gfdl-4"
>4. MODIFICATIONS</A
></H1
><P
>You may copy and distribute a Modified Version of the
    Document under the conditions of sections 2 and 3 above, provided
    that you release the Modified Version under precisely this
    License, with the Modified Version filling the role of the
    Document, thus licensing distribution and modification of the
    Modified Version to whoever possesses a copy of it.  In addition,
    you must do these things in the Modified Version:</P
><P
></P
><OL
TYPE="A"
><LI
><P
>Use in the Title Page
      (and on the covers, if any) a title distinct from that of the
      Document, and from those of previous versions (which should, if
      there were any, be listed in the History section of the
      Document).  You may use the same title as a previous version if
      the original publisher of that version gives permission.</P
></LI
><LI
><P
>List on the Title Page,
      as authors, one or more persons or entities responsible for
      authorship of the modifications in the Modified Version,
      together with at least five of the principal authors of the
      Document (all of its principal authors, if it has less than
      five).</P
></LI
><LI
><P
>State on the Title page
      the name of the publisher of the Modified Version, as the
      publisher.</P
></LI
><LI
><P
>Preserve all the
      copyright notices of the Document.</P
></LI
><LI
><P
>Add an appropriate
      copyright notice for your modifications adjacent to the other
      copyright notices.</P
></LI
><LI
><P
>Include, immediately
      after the copyright notices, a license notice giving the public
      permission to use the Modified Version under the terms of this
      License, in the form shown in the Addendum below.</P
></LI
><LI
><P
>Preserve in that license
      notice the full lists of Invariant Sections and required Cover
      Texts given in the Document's license notice.</P
></LI
><LI
><P
>Include an unaltered
      copy of this License.</P
></LI
><LI
><P
>Preserve the section
      entitled "History", and its title, and add to it an item stating
      at least the title, year, new authors, and publisher of the
      Modified Version as given on the Title Page.  If there is no
      section entitled "History" in the Document, create one stating
      the title, year, authors, and publisher of the Document as given
      on its Title Page, then add an item describing the Modified
      Version as stated in the previous sentence.</P
></LI
><LI
><P
>Preserve the network
      location, if any, given in the Document for public access to a
      Transparent copy of the Document, and likewise the network
      locations given in the Document for previous versions it was
      based on.  These may be placed in the "History" section.  You
      may omit a network location for a work that was published at
      least four years before the Document itself, or if the original
      publisher of the version it refers to gives permission.</P
></LI
><LI
><P
>In any section entitled
      "Acknowledgements" or "Dedications", preserve the section's
      title, and preserve in the section all the substance and tone of
      each of the contributor acknowledgements and/or dedications
      given therein.</P
></LI
><LI
><P
>Preserve all the
      Invariant Sections of the Document, unaltered in their text and
      in their titles.  Section numbers or the equivalent are not
      considered part of the section titles.</P
></LI
><LI
><P
>Delete any section
      entitled "Endorsements".  Such a section may not be included in
      the Modified Version.</P
></LI
><LI
><P
>Do not retitle any
      existing section as "Endorsements" or to conflict in title with
      any Invariant Section.</P
></LI
></OL
><P
>If the Modified Version includes new front-matter sections
    or appendices that qualify as Secondary Sections and contain no
    material copied from the Document, you may at your option
    designate some or all of these sections as invariant.  To do this,
    add their titles to the list of Invariant Sections in the Modified
    Version's license notice.  These titles must be distinct from any
    other section titles.</P
><P
>You may add a section entitled "Endorsements", provided it
    contains nothing but endorsements of your Modified Version by
    various parties--for example, statements of peer review or that
    the text has been approved by an organization as the authoritative
    definition of a standard.</P
><P
>You may add a passage of up to five words as a Front-Cover
    Text, and a passage of up to 25 words as a Back-Cover Text, to the
    end of the list of Cover Texts in the Modified Version.  Only one
    passage of Front-Cover Text and one of Back-Cover Text may be
    added by (or through arrangements made by) any one entity.  If the
    Document already includes a cover text for the same cover,
    previously added by you or by arrangement made by the same entity
    you are acting on behalf of, you may not add another; but you may
    replace the old one, on explicit permission from the previous
    publisher that added the old one.</P
><P
>The author(s) and publisher(s) of the Document do not by
    this License give permission to use their names for publicity for
    or to assert or imply endorsement of any Modified Version.</P
></DIV
><DIV
CLASS="sect1"
><HR><H1
CLASS="sect1"
><A
NAME="gfdl-5"
>5. COMBINING DOCUMENTS</A
></H1
><P
>You may combine the Document with other documents released
    under this License, under the terms defined in section 4 above for
    modified versions, provided that you include in the combination
    all of the Invariant Sections of all of the original documents,
    unmodified, and list them all as Invariant Sections of your
    combined work in its license notice.</P
><P
>The combined work need only contain one copy of this
    License, and multiple identical Invariant Sections may be replaced
    with a single copy.  If there are multiple Invariant Sections with
    the same name but different contents, make the title of each such
    section unique by adding at the end of it, in parentheses, the
    name of the original author or publisher of that section if known,
    or else a unique number.  Make the same adjustment to the section
    titles in the list of Invariant Sections in the license notice of
    the combined work.</P
><P
>In the combination, you must combine any sections entitled
    "History" in the various original documents, forming one section
    entitled "History"; likewise combine any sections entitled
    "Acknowledgements", and any sections entitled "Dedications".  You
    must delete all sections entitled "Endorsements."</P
></DIV
><DIV
CLASS="sect1"
><HR><H1
CLASS="sect1"
><A
NAME="gfdl-6"
>6. COLLECTIONS OF DOCUMENTS</A
></H1
><P
>You may make a collection consisting of the Document and
    other documents released under this License, and replace the
    individual copies of this License in the various documents with a
    single copy that is included in the collection, provided that you
    follow the rules of this License for verbatim copying of each of
    the documents in all other respects.</P
><P
>You may extract a single document from such a collection,
    and distribute it individually under this License, provided you
    insert a copy of this License into the extracted document, and
    follow this License in all other respects regarding verbatim
    copying of that document.</P
></DIV
><DIV
CLASS="sect1"
><HR><H1
CLASS="sect1"
><A
NAME="gfdl-7"
>7. AGGREGATION WITH INDEPENDENT WORKS</A
></H1
><P
>A compilation of the Document or its derivatives with other
    separate and independent documents or works, in or on a volume of
    a storage or distribution medium, does not as a whole count as a
    Modified Version of the Document, provided no compilation
    copyright is claimed for the compilation.  Such a compilation is
    called an "aggregate", and this License does not apply to the
    other self-contained works thus compiled with the Document, on
    account of their being thus compiled, if they are not themselves
    derivative works of the Document.</P
><P
>If the Cover Text requirement of section 3 is applicable to
    these copies of the Document, then if the Document is less than
    one quarter of the entire aggregate, the Document's Cover Texts
    may be placed on covers that surround only the Document within the
    aggregate.  Otherwise they must appear on covers around the whole
    aggregate.</P
></DIV
><DIV
CLASS="sect1"
><HR><H1
CLASS="sect1"
><A
NAME="gfdl-8"
>8. TRANSLATION</A
></H1
><P
>Translation is considered a kind of modification, so you may
    distribute translations of the Document under the terms of section
    4.  Replacing Invariant Sections with translations requires
    special permission from their copyright holders, but you may
    include translations of some or all Invariant Sections in addition
    to the original versions of these Invariant Sections.  You may
    include a translation of this License provided that you also
    include the original English version of this License.  In case of
    a disagreement between the translation and the original English
    version of this License, the original English version will
    prevail.</P
></DIV
><DIV
CLASS="sect1"
><HR><H1
CLASS="sect1"
><A
NAME="gfdl-9"
>9. TERMINATION</A
></H1
><P
>You may not copy, modify, sublicense, or distribute the
    Document except as expressly provided for under this License.  Any
    other attempt to copy, modify, sublicense or distribute the
    Document is void, and will automatically terminate your rights
    under this License.  However, parties who have received copies, or
    rights, from you under this License will not have their licenses
    terminated so long as such parties remain in full
    compliance.</P
></DIV
><DIV
CLASS="sect1"
><HR><H1
CLASS="sect1"
><A
NAME="gfdl-10"
>10. FUTURE REVISIONS OF THIS LICENSE</A
></H1
><P
>The Free Software Foundation may publish new, revised
    versions of the GNU Free Documentation License from time to time.
    Such new versions will be similar in spirit to the present
    version, but may differ in detail to address new problems or
    concerns.  See <A
HREF="http://www.gnu.org/copyleft/"
TARGET="_top"
>http://www.gnu.org/copyleft/</A
>.</P
><P
>Each version of the License is given a distinguishing
    version number.  If the Document specifies that a particular
    numbered version of this License "or any later version" applies to
    it, you have the option of following the terms and conditions
    either of that specified version or of any later version that has
    been published (not as a draft) by the Free Software Foundation.
    If the Document does not specify a version number of this License,
    you may choose any version ever published (not as a draft) by the
    Free Software Foundation.</P
></DIV
><DIV
CLASS="sect1"
><HR><H1
CLASS="sect1"
><A
NAME="gfdl-howto"
>How to use this License for your documents</A
></H1
><P
>To use this License in a document you have written, include
    a copy of the License in the document and put the following
    copyright and license notices just after the title page:</P
><A
NAME="AEN2673"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>&#13;      Copyright (c)  YEAR  YOUR NAME.
      Permission is granted to copy, distribute and/or modify this document
      under the terms of the GNU Free Documentation License, Version 1.1
      or any later version published by the Free Software Foundation;
      with the Invariant Sections being LIST THEIR TITLES, with the
      Front-Cover Texts being LIST, and with the Back-Cover Texts being LIST.
      A copy of the license is included in the section entitled "GNU
      Free Documentation License".
</P
></BLOCKQUOTE
><P
>If you have no Invariant Sections, write "with no Invariant
    Sections" instead of saying which ones are invariant.  If you have
    no Front-Cover Texts, write "no Front-Cover Texts" instead of
    "Front-Cover Texts being LIST"; likewise for Back-Cover
    Texts.</P
><P
>If your document contains nontrivial examples of program
    code, we recommend releasing these examples in parallel under your
    choice of free software license, such as the GNU General Public
    License, to permit their use in free software.</P
></DIV
></DIV
><DIV
CLASS="GLOSSARY"
><H1
><A
NAME="glossary"
>Glossary</A
></H1
><DIV
CLASS="glossdiv"
><H1
CLASS="glossdiv"
><A
NAME="AEN2678"
>0-9, high ascii</A
></H1
><DL
><DT
><B
>.htaccess</B
></DT
><DD
><P
>&#13;	    Apache web server, and other NCSA-compliant web servers,
	    observe the convention of using files in directories
	    called <TT
CLASS="filename"
>.htaccess</TT
> files.  These
	    restrict parameters of the web server.  In Bugzilla, they
	    are used to restrict access to certain files which would
	    otherwise compromise your installation.  For instance, the
	    <TT
CLASS="filename"
>localconfig</TT
> file contains the
	    password to your database.  If this information were
	    generally available, and remote access to your database
	    turned on, you risk corruption of your database by
	    computer criminals or the curious.
	  </P
></DD
></DL
></DIV
><DIV
CLASS="glossdiv"
><H1
CLASS="glossdiv"
><A
NAME="gloss-a"
>A</A
></H1
><DL
><DT
><B
>Apache</B
></DT
><DD
><P
>In this context, Apache is the web server most
	    commonly used for serving up
	    <I
CLASS="glossterm"
>Bugzilla</I
> pages.  Contrary to
	    popular belief, the apache web server has nothing to do
	    with the ancient and noble Native American tribe, but
	    instead derived its name from the fact that it was
	    <SPAN
CLASS="QUOTE"
>"a patchy"</SPAN
> version of the original
	    <SPAN
CLASS="acronym"
>NCSA</SPAN
> world-wide-web server.</P
></DD
></DL
></DIV
><DIV
CLASS="glossdiv"
><H1
CLASS="glossdiv"
><A
NAME="gloss-b"
>B</A
></H1
><DL
><DT
><B
>Bug</B
></DT
><DD
><P
>&#13;	    A <SPAN
CLASS="QUOTE"
>"Bug"</SPAN
> in Bugzilla refers to an issue
	    entered into the database which has an associated number,
	    assignments, comments, etc. Some also refer to a
	    <SPAN
CLASS="QUOTE"
>"tickets"</SPAN
> or <SPAN
CLASS="QUOTE"
>"issues"</SPAN
>; in the
	    context of Bugzilla, they are synonymous.
	  </P
></DD
><DT
><B
>Bug Number</B
></DT
><DD
><P
>&#13;	    Each Bugzilla Bug is assigned a number that uniquely
	    identifies that Bug.  The Bug associated with a Bug Number
	    can be pulled up via a query, or easily from the very
	    front page by typing the number in the "Find" box.
	  </P
></DD
><DT
><B
>Bug Life Cycle</B
></DT
><DD
><P
>A Bug has stages through which it must pass before
	    becoming a <SPAN
CLASS="QUOTE"
>"closed bug"</SPAN
>, including
	    acceptance, resolution, and verification.  The <SPAN
CLASS="QUOTE"
>"Bug
	      Life Cycle"</SPAN
> is moderately flexible according to
	    the needs of the organization using it, though.</P
></DD
><DT
><B
>Bugzilla</B
></DT
><DD
><P
>&#13;	    Bugzilla is the industry-standard bug tracking system.  It
	    is quite popular among Open Source enthusiasts.
	  </P
></DD
></DL
></DIV
><DIV
CLASS="glossdiv"
><H1
CLASS="glossdiv"
><A
NAME="gloss-c"
></A
></H1
><DL
><DT
><A
NAME="gloss-component"
><B
>Component</B
></A
></DT
><DD
><P
>&#13;	    A Component is a subsection of a Product.  It should be a
	    narrow category, tailored to your organization.  All
	    Products must contain at least one Component (and, as a
	    matter of fact, creating a Product with no Components will
	    create an error in Bugzilla).
	  </P
></DD
><DT
><A
NAME="gloss-cpan"
><B
><SPAN
CLASS="acronym"
>CPAN</SPAN
></B
></A
></DT
><DD
><P
><SPAN
CLASS="acronym"
>CPAN</SPAN
> stands for the
	    <SPAN
CLASS="QUOTE"
>"Comprehensive Perl Archive Network"</SPAN
>.  CPAN
	    maintains a large number of extremely useful
	    <I
CLASS="glossterm"
>Perl</I
> modules.  By themselves, Perl
	    modules generally do nothing, but when used as part of a
	    larger program, they provide much-needed algorithms and
	    functionality.</P
></DD
></DL
></DIV
><DIV
CLASS="glossdiv"
><H1
CLASS="glossdiv"
><A
NAME="gloss-d"
>D</A
></H1
><DL
><DT
><B
>daemon</B
></DT
><DD
><P
>A daemon is a computer program which runs in the
	    background.  In general, most daemons are started at boot
	    time via System V init scripts, or through RC scripts on
	    BSD-based systems.  <I
CLASS="glossterm"
>mysqld</I
>, the
	    MySQL server, and <I
CLASS="glossterm"
>apache</I
>, a web
	    server, are generally run as daemons.</P
></DD
></DL
></DIV
><DIV
CLASS="glossdiv"
><H1
CLASS="glossdiv"
><A
NAME="gloss-g"
></A
></H1
><DL
><DT
><B
>Groups</B
></DT
><DD
><P
>The word <SPAN
CLASS="QUOTE"
>"Groups"</SPAN
> has a very special
	    meaning to Bugzilla.  Bugzilla's main security mechanism
	    comes by lumping users into groups, and assigning those
	    groups certain privileges to
	    <I
CLASS="glossterm"
>Products</I
> and
	    <I
CLASS="glossterm"
>Components</I
> in the
	    <I
CLASS="glossterm"
>Bugzilla</I
> database.</P
></DD
></DL
></DIV
><DIV
CLASS="glossdiv"
><H1
CLASS="glossdiv"
><A
NAME="gloss-i"
>I</A
></H1
><DL
><DT
><A
NAME="gloss-infiniteloop"
><B
>Infinite Loop</B
></A
></DT
><DD
><P
>A loop of information that never ends; see recursion.</P
></DD
></DL
></DIV
><DIV
CLASS="glossdiv"
><H1
CLASS="glossdiv"
><A
NAME="gloss-m"
>M</A
></H1
><DL
><DT
><B
>mysqld</B
></DT
><DD
><P
>mysqld is the name of the
	    <I
CLASS="glossterm"
>daemon</I
> for the MySQL database.  In
	    general, it is invoked automatically through the use of
	    the System V init scripts on GNU/Linux and AT&#38;T System
	    V-based systems, such as Solaris and HP/UX, or through the
	    RC scripts on BSD-based systems.</P
></DD
></DL
></DIV
><DIV
CLASS="glossdiv"
><H1
CLASS="glossdiv"
><A
NAME="gloss-p"
>P</A
></H1
><DL
><DT
><B
>Product</B
></DT
><DD
><P
>A Product is a broad category of types of bugs.  In
	    general, there are several Components to a Product.  A
	    Product also defines a default Group (used for Bug
	    Security) for all bugs entered into components beneath
	    it.</P
><DIV
CLASS="example"
><A
NAME="AEN2769"
></A
><P
><B
>Example 1. A Sample Product</B
></P
><P
>A company sells a software product called
	      <SPAN
CLASS="QUOTE"
>"X"</SPAN
>.  They also maintain some older
	      software called <SPAN
CLASS="QUOTE"
>"Y"</SPAN
>, and have a secret
	      project <SPAN
CLASS="QUOTE"
>"Z"</SPAN
>.  An effective use of Products
	      might be to create Products <SPAN
CLASS="QUOTE"
>"X"</SPAN
>,
	      <SPAN
CLASS="QUOTE"
>"Y"</SPAN
>, <SPAN
CLASS="QUOTE"
>"Z"</SPAN
>, each with Components
	      of User Interface, Database, and Business Logic.  They
	      might also change group permissions so that only those
	      people who are members of Group <SPAN
CLASS="QUOTE"
>"Z"</SPAN
> can see
	      components and bugs under Product
	      <SPAN
CLASS="QUOTE"
>"Z"</SPAN
>.</P
></DIV
></DD
><DT
><B
>Perl</B
></DT
><DD
><P
>First written by Larry Wall, Perl is a remarkable
	    program language.  It has the benefits of the flexibility
	    of an interpreted scripting language (such as shell
	    script), combined with the speed and power of a compiled
	    language, such as C.  <I
CLASS="glossterm"
>Bugzilla</I
> is
	    maintained in Perl.</P
></DD
></DL
></DIV
><DIV
CLASS="glossdiv"
><H1
CLASS="glossdiv"
><A
NAME="gloss-q"
>Q</A
></H1
><DL
><DT
><B
>QA</B
></DT
><DD
><P
><SPAN
CLASS="QUOTE"
>"QA"</SPAN
>, <SPAN
CLASS="QUOTE"
>"Q/A"</SPAN
>, and
	    <SPAN
CLASS="QUOTE"
>"Q.A."</SPAN
> are short for <SPAN
CLASS="QUOTE"
>"Quality
	      Assurance"</SPAN
>.  In most large software development
	    organizations, there is a team devoted to ensuring the
	    product meets minimum standards before shipping.  This
	    team will also generally want to track the progress of
	    bugs over their life cycle, thus the need for the
	    <SPAN
CLASS="QUOTE"
>"QA Contact"</SPAN
> field in a Bug.</P
></DD
></DL
></DIV
><DIV
CLASS="glossdiv"
><H1
CLASS="glossdiv"
><A
NAME="gloss-r"
>R</A
></H1
><DL
><DT
><A
NAME="gloss-recursion"
><B
>Recursion</B
></A
></DT
><DD
><P
>The property of a function looking back at itself for
	    something.  <SPAN
CLASS="QUOTE"
>"GNU"</SPAN
>, for instance, stands for
	    <SPAN
CLASS="QUOTE"
>"GNU's Not UNIX"</SPAN
>, thus recursing upon itself
	    for definition.  For further clarity, see Infinite
	    Loop.</P
></DD
></DL
></DIV
><DIV
CLASS="glossdiv"
><H1
CLASS="glossdiv"
><A
NAME="gloss-s"
>S</A
></H1
><DL
><DT
><B
><SPAN
CLASS="acronym"
>SGML</SPAN
></B
></DT
><DD
><P
><SPAN
CLASS="acronym"
>SGML</SPAN
> stands for <SPAN
CLASS="QUOTE"
>"Standard
	      Generalized Markup Language"</SPAN
>.  Created in the
	    1980's to provide an extensible means to maintain
	    documentation based upon content instead of presentation,
	    <SPAN
CLASS="acronym"
>SGML</SPAN
> has withstood the test of time as
	    a robust, powerful language.
	    <I
CLASS="glossterm"
><SPAN
CLASS="acronym"
>XML</SPAN
></I
> is the
	    <SPAN
CLASS="QUOTE"
>"baby brother"</SPAN
> of SGML; any valid
	    <SPAN
CLASS="acronym"
>XML</SPAN
> document it, by definition, a valid
	    <SPAN
CLASS="acronym"
>SGML</SPAN
> document.  The document you are
	    reading is written and maintained in
	    <SPAN
CLASS="acronym"
>SGML</SPAN
>, and is also valid
	    <SPAN
CLASS="acronym"
>XML</SPAN
> if you modify the Document Type
	    Definition.</P
></DD
></DL
></DIV
><DIV
CLASS="glossdiv"
><H1
CLASS="glossdiv"
><A
NAME="gloss-t"
>T</A
></H1
><DL
><DT
><A
NAME="gloss-target-milestone"
><B
>Target Milestone</B
></A
></DT
><DD
><P
>&#13;	    Target Milestones are Product goals.  They are
	    configurable on a per-Product basis.  Most software
	    development houses have a concept of
	    <SPAN
CLASS="QUOTE"
>"milestones"</SPAN
> where the people funding a
	    project expect certain functionality on certain dates.
	    Bugzilla facilitates meeting these milestones by giving
	    you the ability to declare by which milestone a bug will be
	    fixed, or an enhancement will be implemented.
	  </P
></DD
></DL
></DIV
><DIV
CLASS="glossdiv"
><H1
CLASS="glossdiv"
><A
NAME="gloss-z"
>Z</A
></H1
><DL
><DT
><A
NAME="zarro-boogs-found"
><B
>Zarro Boogs Found</B
></A
></DT
><DD
><P
>This is the cryptic response sent by Bugzilla when a
	    query returned no results.  It is just a goofy way of
	    saying "Zero Bugs Found".</P
></DD
></DL
></DIV
></DIV
></DIV
></BODY
></HTML
>
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