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<HTML
><HEAD
><TITLE
>The Bugzilla Guide</TITLE
><META
NAME="GENERATOR"
CONTENT="Modular DocBook HTML Stylesheet Version 1.61
"><META
NAME="KEYWORD"
CONTENT="Bugzilla"><META
NAME="KEYWORD"
CONTENT="Guide"><META
NAME="KEYWORD"
CONTENT="installation"><META
NAME="KEYWORD"
CONTENT="FAQ"><META
NAME="KEYWORD"
CONTENT="administration"><META
NAME="KEYWORD"
CONTENT="integration"><META
NAME="KEYWORD"
CONTENT="MySQL"><META
NAME="KEYWORD"
CONTENT="Mozilla"><META
NAME="KEYWORD"
CONTENT="webtools"></HEAD
><BODY
CLASS="BOOK"
BGCOLOR="#FFFFFF"
TEXT="#000000"
LINK="#0000FF"
VLINK="#840084"
ALINK="#0000FF"
><DIV
CLASS="BOOK"
><A
NAME="INDEX"
></A
><DIV
CLASS="TITLEPAGE"
><H1
CLASS="TITLE"
><A
NAME="AEN2"
>The Bugzilla Guide</A
></H1
><H3
CLASS="AUTHOR"
><A
NAME="AEN5"
>Matthew P. Barnson</A
></H3
><DIV
CLASS="AFFILIATION"
><DIV
CLASS="ADDRESS"
><P
CLASS="ADDRESS"
>barnboy@trilobyte.net</P
></DIV
></DIV
><DIV
><DIV
CLASS="ABSTRACT"
><A
NAME="AEN12"
></A
><P
></P
><P
>This is the documentation for Bugzilla, the Mozilla bug-tracking system.</P
><P
></P
></DIV
></DIV
><HR></DIV
><DIV
CLASS="TOC"
><DL
><DT
><B
>Table of Contents</B
></DT
><DT
>1. <A
HREF="#ABOUT"
>About This Guide</A
></DT
><DD
><DL
><DT
>1.1. <A
HREF="#ABOUTTHISGUIDE"
>Purpose and Scope of this Guide</A
></DT
><DT
>1.2. <A
HREF="#COPYRIGHT"
>Copyright Information</A
></DT
><DT
>1.3. <A
HREF="#DISCLAIMER"
>Disclaimer</A
></DT
><DT
>1.4. <A
HREF="#NEWVERSIONS"
>New Versions</A
></DT
><DT
>1.5. <A
HREF="#CREDITS"
>Credits</A
></DT
><DT
>1.6. <A
HREF="#CONTRIBUTORS"
>Contributors</A
></DT
><DT
>1.7. <A
HREF="#FEEDBACK"
>Feedback</A
></DT
><DT
>1.8. <A
HREF="#TRANSLATIONS"
>Translations</A
></DT
><DT
>1.9. <A
HREF="#CONVENTIONS"
>Document Conventions</A
></DT
></DL
></DD
><DT
>2. <A
HREF="#INSTALLATION"
>Installing Bugzilla</A
></DT
><DD
><DL
><DT
>2.1. <A
HREF="#README.UNIX"
>UNIX Installation</A
></DT
><DT
>2.2. <A
HREF="#README.WINDOWS"
>Win32 (Win98+/NT/2K) Installation</A
></DT
></DL
></DD
><DT
>3. <A
HREF="#ADMINISTRATION"
>Administering Bugzilla</A
></DT
><DD
><DL
><DT
>3.1. <A
HREF="#POSTINSTALL-CHECK"
>Post-Installation Checklist</A
></DT
><DT
>3.2. <A
HREF="#USERADMIN"
>User Administration</A
></DT
><DT
>3.3. <A
HREF="#PROGRAMADMIN"
>Product, Component, Milestone, and Version Administration</A
></DT
><DT
>3.4. <A
HREF="#SECURITY"
>Bugzilla Security</A
></DT
></DL
></DD
><DT
>4. <A
HREF="#USING"
>Using Bugzilla</A
></DT
><DD
><DL
><DT
>4.1. <A
HREF="#WHATIS"
>What is Bugzilla?</A
></DT
><DT
>4.2. <A
HREF="#WHY"
>Why Should We Use Bugzilla?</A
></DT
><DT
>4.3. <A
HREF="#HOW"
>How do I use Bugzilla?</A
></DT
><DT
>4.4. <A
HREF="#INIT4ME"
>What's in it for me?</A
></DT
><DT
>4.5. <A
HREF="#USINGBZ-CONC"
>Using Bugzilla-Conclusion</A
></DT
></DL
></DD
><DT
>5. <A
HREF="#INTEGRATION"
>Integrating Bugzilla with Third-Party Tools</A
></DT
><DD
><DL
><DT
>5.1. <A
HREF="#BONSAI"
>Bonsai</A
></DT
><DT
>5.2. <A
HREF="#CVS"
>CVS</A
></DT
><DT
>5.3. <A
HREF="#SCM"
>Perforce SCM</A
></DT
><DT
>5.4. <A
HREF="#TINDERBOX"
>Tinderbox</A
></DT
></DL
></DD
><DT
>6. <A
HREF="#FUTURE"
>The Future of Bugzilla</A
></DT
><DD
><DL
><DT
>6.1. <A
HREF="#SPAMLITE"
>Reducing Spam</A
></DT
><DT
>6.2. <A
HREF="#SEARCHING"
>Better Searching</A
></DT
><DT
>6.3. <A
HREF="#TRACKINGBUGS"
>Description Flags and Tracking Bugs</A
></DT
><DT
>6.4. <A
HREF="#BUGPROBS"
>Bug Issues</A
></DT
><DT
>6.5. <A
HREF="#DBASEINTEGRITY"
>Database Integrity</A
></DT
><DT
>6.6. <A
HREF="#BZ30"
>Bugzilla 3.0</A
></DT
></DL
></DD
><DT
>A. <A
HREF="#FAQ"
>The Bugzilla FAQ</A
></DT
><DT
>B. <A
HREF="#DATABASE"
>The Bugzilla Database</A
></DT
><DD
><DL
><DT
>B.1. <A
HREF="#DBSCHEMA"
>Database Schema Chart</A
></DT
><DT
>B.2. <A
HREF="#DBDOC"
>MySQL Bugzilla Database Introduction</A
></DT
><DT
>B.3. <A
HREF="#GRANTTABLES"
>MySQL Permissions &#38; Grant Tables</A
></DT
><DT
>B.4. <A
HREF="#CLEANUPWORK"
>Cleaning up after mucking with Bugzilla</A
></DT
></DL
></DD
><DT
>C. <A
HREF="#PATCHES"
>Useful Patches and Utilities for Bugzilla</A
></DT
><DD
><DL
><DT
>C.1. <A
HREF="#SETPERL"
>The setperl.pl Utility</A
></DT
><DT
>C.2. <A
HREF="#CMDLINE"
>Command-line Bugzilla Queries</A
></DT
><DT
>C.3. <A
HREF="#QUICKSEARCH"
>The Quicksearch Utility</A
></DT
></DL
></DD
><DT
>D. <A
HREF="#GFDL"
>GNU Free Documentation License</A
></DT
><DD
><DL
><DT
>0. <A
HREF="#GFDL_0"
>PREAMBLE</A
></DT
><DT
>1. <A
HREF="#GFDL_1"
>APPLICABILITY AND DEFINITIONS</A
></DT
><DT
>2. <A
HREF="#GFDL_2"
>VERBATIM COPYING</A
></DT
><DT
>3. <A
HREF="#GFDL_3"
>COPYING IN QUANTITY</A
></DT
><DT
>4. <A
HREF="#GFDL_4"
>MODIFICATIONS</A
></DT
><DT
>5. <A
HREF="#GFDL_5"
>COMBINING DOCUMENTS</A
></DT
><DT
>6. <A
HREF="#GFDL_6"
>COLLECTIONS OF DOCUMENTS</A
></DT
><DT
>7. <A
HREF="#GFDL_7"
>AGGREGATION WITH INDEPENDENT WORKS</A
></DT
><DT
>8. <A
HREF="#GFDL_8"
>TRANSLATION</A
></DT
><DT
>9. <A
HREF="#GFDL_9"
>TERMINATION</A
></DT
><DT
>10. <A
HREF="#GFDL_10"
>FUTURE REVISIONS OF THIS LICENSE</A
></DT
><DT
><A
HREF="#GFDL_HOWTO"
>How to use this License for your documents</A
></DT
></DL
></DD
><DT
><A
HREF="#GLOSSARY"
>Glossary</A
></DT
></DL
></DIV
><DIV
CLASS="LOT"
><DL
CLASS="LOT"
><DT
><B
>List of Examples</B
></DT
><DT
>3-1. <A
HREF="#AEN491"
>Creating some Components</A
></DT
><DT
>3-2. <A
HREF="#AEN520"
>Common Use of Versions</A
></DT
><DT
>3-3. <A
HREF="#AEN524"
>A Different Use of Versions</A
></DT
><DT
>3-4. <A
HREF="#AEN552"
>Using SortKey with Target Milestone</A
></DT
><DT
>3-5. <A
HREF="#AEN590"
>When to Use Group Security</A
></DT
><DT
>3-6. <A
HREF="#AEN607"
>Creating a New Group</A
></DT
><DT
>4-1. <A
HREF="#AEN745"
>Some Famous Software Versions</A
></DT
><DT
>4-2. <A
HREF="#AEN755"
>Mozilla Webtools Components</A
></DT
><DT
>1. <A
HREF="#AEN1735"
>A Sample Product</A
></DT
></DL
></DIV
><DIV
CLASS="CHAPTER"
><HR><H1
><A
NAME="ABOUT"
>Chapter 1. About This Guide</A
></H1
><DIV
CLASS="SECTION"
><H1
CLASS="SECTION"
><A
NAME="ABOUTTHISGUIDE"
>1.1. Purpose and Scope of this Guide</A
></H1
><P
>      This document was started on September 17, 2000
      by Matthew P. Barnson after a great deal of procrastination updating the Bugzilla FAQ,
      which I left untouched for nearly half a year.
      After numerous complete rewrites and reformatting, it is the document you see today.
    </P
><P
>      Despite the lack of updates, Bugzilla is simply the best piece of bug-tracking software
      the world has ever seen.  This document is intended to be the comprehensive guide to 
      the installation, administration, maintenance, and use of the Bugzilla bug-tracking system.
    </P
><P
>      This release of the Bugzilla Guide is the <EM
>2.11</EM
> release.
      It is so named that it may match the current version of Bugzilla.
      The numbering tradition stems from that used for many free software projects,
      in which <EM
>even-numbered</EM
> point releases (1.2, 1.14, etc.)
      are considered "stable releases", intended for public consumption; on the other 
      hand, <EM
>odd-numbered</EM
> point releases (1.3, 2.09, etc.)
      are considered unstable <EM
>development</EM
> releases intended
      for advanced users, systems administrators, developers, and those who enjoy
      a lot of pain. 
    </P
><P
>      Newer revisions of the Bugzilla Guide will follow the numbering conventions of
      the main-tree Bugzilla releases, available at
      <A
HREF="http://www.mozilla.org/bugs/source.html"
TARGET="_top"
>Mozilla.org</A
>, with
      the exception that intermediate releases will have a minor revision number
      following a period.  For instance, if the current version of Bugzilla is 4.2,
      the current "stable" version of the Bugzilla guide, in, say, it's fifth revision,
      would be numbered "4.2.5".  Got it?  Good.
    </P
><P
>      I wrote this in response to the enormous demand for decent Bugzilla documentation.
      I have incorporated instructions from the Bugzilla README, Frequently Asked Questions,
      Database Schema Document, and various mailing lists to create it.
      Chances are, there are glaring errors in this documentation; please contact
      <TT
CLASS="EMAIL"
>&#60;<A
HREF="mailto:barnboy@trilobyte.net"
>barnboy@trilobyte.net</A
>&#62;</TT
> to correct them.
    </P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="COPYRIGHT"
>1.2. Copyright Information</A
></H1
><A
NAME="AEN51"
></A
><TABLE
BORDER="0"
WIDTH="100%"
CELLSPACING="0"
CELLPADDING="0"
CLASS="BLOCKQUOTE"
><TR
><TD
WIDTH="10%"
VALIGN="TOP"
>&nbsp;</TD
><TD
WIDTH="80%"
VALIGN="TOP"
><P
>	Permission is granted to copy, distribute and/or modify this document under thei
	terms of the GNU Free Documentation License, Version 1.1 or any later version published 
	by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and 
	with no Back-Cover Texts.  A copy of the license is included in the section entitled 
	"GNU Free Documentation LIcense".
      </P
></TD
><TD
WIDTH="10%"
VALIGN="TOP"
>&nbsp;</TD
></TR
><TR
><TD
COLSPAN="2"
ALIGN="RIGHT"
VALIGN="TOP"
>--<SPAN
CLASS="ATTRIBUTION"
>Copyright (c) 2000-2001 Matthew P. Barnson</SPAN
></TD
><TD
WIDTH="10%"
>&nbsp;</TD
></TR
></TABLE
><P
>      If you have any questions regarding this document, its' copyright, or publishing this
      document in non-electronic form, please contact <TT
CLASS="EMAIL"
>&#60;<A
HREF="mailto:barnboy@trilobyte.net"
>barnboy@trilobyte.net</A
>&#62;</TT
>
    </P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="DISCLAIMER"
>1.3. Disclaimer</A
></H1
><P
>      No liability for the contents of this document can be accepted.
      Use the concepts, examples, and other content at your own risk.
      As this is a new edition of this document, there may be errors
      and inaccuracies that may damage your system.  Use of this document
      may cause your girlfriend to leave you, your cats to pee on your
      furniture and clothing, your computer to cease functioning, your
      boss to fire you, and global thermonuclear war.  Proceed with caution.
    </P
><P
>      All copyrights are held by their respective owners, unless specifically
      noted otherwise.  Use of a term in this document should not be regarded
      as affecting the validity of any trademark or service mark.
      In particular, I like to put down Microsoft(tm).  Live with it.
    </P
><P
>      Naming of particular products or brands should not be seen as endorsements,
      with the exception of the term "GNU/Linux".
      Use GNU/Linux.  Love it.  Bathe with it.  It is life and happiness.
      I endorse it wholeheartedly and encourage you to do the same.
    </P
><P
>      You are strongly recommended to make a backup of your system before
      installing Bugzilla and at regular intervals thereafter.  Heaven knows
      it's saved my bacon time after time; if you implement any suggestion in 
      this Guide, implement this one!
    </P
><P
>      Bugzilla has not undergone a complete security review.
      Security holes probably exist in the code.
      Great care should be taken both in the installation and usage of this software.
      Carefully consider the implications of installing other network services with Bugzilla.
    </P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="NEWVERSIONS"
>1.4. New Versions</A
></H1
><P
>      This is the initial release of the Bugzilla Guide.
    </P
><P
>      This document can be found in the following places:
    </P
><P
>      <P
></P
><UL
><LI
><P
>	    <A
HREF="http://www.trilobyte.net/barnsons/"
TARGET="_top"
>TriloBYTE</A
>
	  </P
></LI
><LI
><P
>	    <A
HREF="http://www.mozilla.org/projects/bugzilla/"
TARGET="_top"
>Mozilla.org</A
>
	  </P
></LI
><LI
><P
>	    <A
HREF="http://www.linuxdoc.org/"
TARGET="_top"
>The Linux Documentation Project</A
>
	  </P
></LI
></UL
>
    </P
><P
>      The latest version of this document can be checked out via CVS.
      Please follow the instructions available at
      <A
HREF="http://www.mozilla.org/cvs.html"
TARGET="_top"
>the Mozilla CVS page</A
>,
      and check out the mozilla/webtools/bugzilla/docs/ branch.
    </P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="CREDITS"
>1.5. Credits</A
></H1
><P
>      The people listed below have made enormous contributions to the creation
      of this Guide, through their dedicated hacking efforts,
      numerous e-mail and IRC support sessions,
      and overall excellent contribution to the Bugzilla community:
    </P
><P
>      <A
HREF="mailto://terry@mozilla.org"
TARGET="_top"
>Terry Weissman</A
>
      for initially converting Bugzilla from BugSplat!
      and writing the README upon which this documentation is largely based.
    </P
><P
>      <A
HREF="mailto://tara@tequilarista.org"
TARGET="_top"
>Tara Hernandez</A
> 
      for keeping Bugzilla development going strong after Terry left Mozilla.org
    </P
><P
>      <A
HREF="mailto://dkl@redhat.com"
TARGET="_top"
>Dave Lawrence</A
>
      for providing insight into the key differences between Red Hat's 
      customized Bugzilla, and being largely responsible for the
      "Red Hat Bugzilla" appendix
    </P
><P
>      <A
HREF="mailto://endico@mozilla.org"
TARGET="_top"
>Dawn Endico</A
>
      for being a hacker extraordinaire and putting up with my incessant
      questions and arguments on irc.mozilla.org in #mozwebtools
    </P
><P
>      Last but not least, all the members of the
      <A
HREF="news://news.mozilla.org/netscape/public/mozilla/webtools"
TARGET="_top"
>	netscape.public.mozilla.webtools</A
> newsgroup.  Without your
      discussions, insight, suggestions, and patches, this could never have happened.
    </P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="CONTRIBUTORS"
>1.6. Contributors</A
></H1
><P
>      Thanks go to these people for significant contributions to this documentation:
    </P
><P
>      Zach Lipton, Andrew Pearson, Spencer Smith, Eric Hansen
    </P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="FEEDBACK"
>1.7. Feedback</A
></H1
><P
>      I welcome feedback on this document.  Without your submissions and input,
      this Guide cannot continue to exist.  Please mail additions, comments, criticisms, etc.
      to <TT
CLASS="EMAIL"
>&#60;<A
HREF="mailto:barnboy@trilobyte.net"
>barnboy@trilobyte.net</A
>&#62;</TT
>.  Please send flames to 
      <TT
CLASS="EMAIL"
>&#60;<A
HREF="mailto:devnull@localhost"
>devnull@localhost</A
>&#62;</TT
>
    </P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="TRANSLATIONS"
>1.8. Translations</A
></H1
><P
>      The Bugzilla Guide needs translators!  Please volunteer your translation into the language of your choice.
      If you will translate this Guide, please notify the members of the mozilla-webtools mailing list at
      <TT
CLASS="EMAIL"
>&#60;<A
HREF="mailto:mozilla-webtools@mozilla.org"
>mozilla-webtools@mozilla.org</A
>&#62;</TT
>
    </P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="CONVENTIONS"
>1.9. Document Conventions</A
></H1
><P
>    This document uses the following conventions
  </P
><DIV
CLASS="INFORMALTABLE"
><A
NAME="AEN111"
></A
><P
></P
><TABLE
BORDER="0"
CLASS="CALSTABLE"
><THEAD
><TR
><TH
ALIGN="LEFT"
VALIGN="TOP"
>Descriptions</TH
><TH
ALIGN="LEFT"
VALIGN="TOP"
>Appearance</TH
></TR
></THEAD
><TBODY
><TR
><TD
ALIGN="LEFT"
VALIGN="TOP"
>Warnings</TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><DIV
CLASS="CAUTION"
><P
></P
><TABLE
CLASS="CAUTION"
BORDER="1"
WIDTH="100%"
><TR
><TD
ALIGN="CENTER"
><B
>Caution</B
></TD
></TR
><TR
><TD
ALIGN="LEFT"
><P
>Warnings.</P
></TD
></TR
></TABLE
></DIV
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="TOP"
>Hint</TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><DIV
CLASS="TIP"
><BLOCKQUOTE
CLASS="TIP"
><P
><B
>Tip: </B
>Hint.</P
></BLOCKQUOTE
></DIV
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="TOP"
>Notes</TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>Note.</P
></BLOCKQUOTE
></DIV
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="TOP"
>Information requiring special attention</TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><DIV
CLASS="WARNING"
><P
></P
><TABLE
CLASS="WARNING"
BORDER="1"
WIDTH="100%"
><TR
><TD
ALIGN="CENTER"
><B
>Warning</B
></TD
></TR
><TR
><TD
ALIGN="LEFT"
><P
>Warning.</P
></TD
></TR
></TABLE
></DIV
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="TOP"
>File Names</TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><TT
CLASS="FILENAME"
>file.extension</TT
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="TOP"
>Directory Names</TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><TT
CLASS="FILENAME"
>directory</TT
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="TOP"
>Commands to be typed</TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><B
CLASS="COMMAND"
>command</B
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="TOP"
>Applications Names</TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><SPAN
CLASS="APPLICATION"
>application</SPAN
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="TOP"
><I
CLASS="FOREIGNPHRASE"
>Prompt</I
> of users command under bash shell</TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
>bash$</TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="TOP"
><I
CLASS="FOREIGNPHRASE"
>Prompt</I
> of root users command under bash shell</TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
>bash#</TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="TOP"
><I
CLASS="FOREIGNPHRASE"
>Prompt</I
> of user command under tcsh shell</TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
>tcsh$</TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="TOP"
>Environment Variables</TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><TT
CLASS="ENVAR"
>VARIABLE</TT
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="TOP"
>Emphasized word</TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><EM
>word</EM
></TD
></TR
><TR
><TD
ALIGN="LEFT"
VALIGN="TOP"
>Code Example</TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><PRE
CLASS="PROGRAMLISTING"
><TT
CLASS="SGMLTAG"
>&#60;para&#62;</TT
>Beginning and end of paragraph<TT
CLASS="SGMLTAG"
>&#60;/para&#62;</TT
></PRE
></TD
></TR
></TABLE
></TD
></TR
></TBODY
></TABLE
><P
></P
></DIV
></DIV
></DIV
><DIV
CLASS="CHAPTER"
><HR><H1
><A
NAME="INSTALLATION"
>Chapter 2. Installing Bugzilla</A
></H1
><DIV
CLASS="SECTION"
><H1
CLASS="SECTION"
><A
NAME="README.UNIX"
>2.1. UNIX Installation</A
></H1
><DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>	Please consult the README included with the Bugzilla distribution
	as the current canonical source for UNIX installation instructions.
	We do, however, have some installation notes for errata from the README.
      </P
></BLOCKQUOTE
></DIV
><DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>	If you are installing Bugzilla on S.u.S.e. Linux, or some other
	distributions with "paranoid" security options, it is possible
	that the checksetup.pl script may fail with the error:
	<SPAN
CLASS="ERRORNAME"
>cannot chdir(/var/spool/mqueue): Permission denied</SPAN
>
	This is because your
	/var/spool/mqueue directory has a mode of "drwx------".  Type
	<B
CLASS="COMMAND"
>chmod 755 /var/spool/mqueue</B
> as root to fix this problem.
      </P
></BLOCKQUOTE
></DIV
><DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>	
      </P
></BLOCKQUOTE
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="README.WINDOWS"
>2.2. Win32 (Win98+/NT/2K) Installation</A
></H1
><P
>      These directions have <EM
>not</EM
> been extensively tested.
      We need testers!  Please try these out and post any changes to the
      newsgroup.
    </P
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="NTVERIFIED"
>2.2.1. Win32 Installation: Step-by-step</A
></H2
><DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>	  You should be familiar with, and cross-reference, the UNIX README
	  while performing your Win32 installation.  Unfortunately, Win32
	  directions are not yet as detailed as those for UNIX.
	</P
><P
>	  The <EM
>most critical</EM
> difference for Win32 users is
	  the lack of support for a crypt() function in MySQL for Windows.  It does not
	  have it!  All ENCRYPT statements must be modified.
	</P
></BLOCKQUOTE
></DIV
><DIV
CLASS="PROCEDURE"
><OL
TYPE="1"
><LI
><P
>	    Install <A
HREF="http://www.apache.org/"
TARGET="_top"
>Apache Web Server</A
>
	    for Windows.
	  </P
><DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>	      You may also use Internet Information Server or Personal Web
	      Server for this purpose.  However, setup is slightly more
	      difficult.  If ActivePerl doesn't seem to handle your file
	      associations correctly (for .cgi and .pl files), please
	      consult the FAQ, in the "Win32" section.
	    </P
><P
>	      If you are going to use IIS, if on Windows NT you must be updated
	      to at least Service Pack 4.
	    </P
></BLOCKQUOTE
></DIV
></LI
><LI
><P
>	    Install <A
HREF="http://www.activestate.com/"
TARGET="_top"
>ActivePerl</A
>
	  </P
><P
>	    Please also check the following links to fully understand the status
	    of ActivePerl on Win32:
	    <A
HREF="http://language.perl.com/newdocs/pod/perlport.html"
TARGET="_top"
>	      Perl Porting</A
>, and
	    <A
HREF="http://ftp.univie.ac.at/packages/perl/ports/nt/FAQ/perlwin32faq5.html"
TARGET="_top"
>	      Hixie Click Here</A
>
	  </P
></LI
><LI
><P
>	    Use ppm from your perl\bin directory to install the following packs: DBI,
	    DBD-Mysql, TimeDate, Chart, Date-Calc, Date-Manip, and GD.  You may need
	    to extract them from .zip format using Winzip or other unzip program first.
	    These additional ppm modules can be downloaded from ActiveState.
	  </P
><P
>	    The syntax for ppm is:
	    <TT
CLASS="COMPUTEROUTPUT"
>	      <TT
CLASS="PROMPT"
>C:&#62; </TT
><B
CLASS="COMMAND"
>ppm install &#60;module&#62;.ppd</B
>
	    </TT
>
	  </P
><P
>	    You can find ActiveState ppm modules at
	    <A
HREF="http://www.activestate.com/PPMPackages/5.6plus/"
TARGET="_top"
>	      http://www.activestate.com/PPMPackages/5.6plus</A
>
	  </P
></LI
><LI
><P
>	    Download and install the Windows GNU tools from
	    <A
HREF="http://www.cygwin.com/"
TARGET="_top"
>www.cygwin.com</A
>.
	    Make sure the GNU utilities are in your $PATH.
	  </P
></LI
><LI
><P
>	    Install MySQL for NT.
	    <DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>		Your configuration file for MySQL <EM
>must</EM
> be named C:\MY.CNF.
	      </P
></BLOCKQUOTE
></DIV
>
	  </P
></LI
><LI
><P
>	    Setup MySQL
	  </P
><OL
CLASS="SUBSTEPS"
TYPE="a"
><LI
><P
>		<TT
CLASS="COMPUTEROUTPUT"
>		  <TT
CLASS="PROMPT"
>C:&#62; </TT
>
		  <B
CLASS="COMMAND"
>C:\mysql\bin\mysql -u root mysql</B
>
		</TT
>
	      </P
></LI
><LI
><P
>		<TT
CLASS="COMPUTEROUTPUT"
>		  <TT
CLASS="PROMPT"
>mysql&#62;</TT
>
		  <B
CLASS="COMMAND"
>DELETE FROM user WHERE Host='localhost' AND User='';</B
>
		</TT
>
	      </P
></LI
><LI
><P
>		<TT
CLASS="COMPUTEROUTPUT"
>		  <TT
CLASS="PROMPT"
>mysql&#62;</TT
>
		  <B
CLASS="COMMAND"
>UPDATE user SET Password=PASSWORD ('new_password')
		    WHERE user='root';</B
>
		</TT
>
	      </P
></LI
><LI
><P
>		<TT
CLASS="COMPUTEROUTPUT"
>		  <TT
CLASS="PROMPT"
>mysql&#62;</TT
>
		  <B
CLASS="COMMAND"
>GRANT SELECT, INSERT, UPDATE, DELETE,
		    INDEX, ALTER, CREATE, DROP, REFERENCES
		    ON bugs.* to bugs@localhost
		    IDENTIFIED BY 'bugs_password';</B
>
		</TT
>
	      </P
></LI
><LI
><P
>		<TT
CLASS="COMPUTEROUTPUT"
>		  <TT
CLASS="PROMPT"
>mysql&#62;</TT
>
		  <B
CLASS="COMMAND"
>FLUSH PRIVILEGES;</B
>
		</TT
>
	      </P
></LI
><LI
><P
>		<TT
CLASS="COMPUTEROUTPUT"
>		  <TT
CLASS="PROMPT"
>mysql&#62;</TT
>
		  <B
CLASS="COMMAND"
>create database bugs;</B
>
		</TT
>
	      </P
></LI
><LI
><P
>		<TT
CLASS="COMPUTEROUTPUT"
>		  <TT
CLASS="PROMPT"
>mysql&#62;</TT
>
		  <B
CLASS="COMMAND"
>exit</B
>
		</TT
>
	      </P
></LI
><LI
><P
>		<TT
CLASS="COMPUTEROUTPUT"
>		  <TT
CLASS="PROMPT"
>C:&#62;</TT
>
		  <B
CLASS="COMMAND"
>C:\mysql\bin\mysqladmin -u root -p reload</B
>
		</TT
>
	      </P
></LI
></OL
></LI
><LI
><P
>	    Configure Bugzilla.  For Win32, this involves editing "defparams.pl"
	    and "localconfig" to taste.  Running "checksetup.pl" should create
	    localconfig for you.  Note that getgrnam() doesn't work, and should be
	    deleted.  Change this line:
	    "my $webservergid = getgrnam($my_webservergroup); "
	    to
	    "my $webservergid = $my_webservergroup; "
	  </P
></LI
><LI
><DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>	      There are several alternatives to Sendmail that will work on Win32.
	      The one mentioned here is a <EM
>suggestion</EM
>, not
	      a requirement.  Some other mail packages that can work include
	      <A
HREF="http://www.blat.net/"
TARGET="_top"
>BLAT</A
>,
	      <A
HREF="http://www.geocel.com/windmail/"
TARGET="_top"
>Windmail</A
>,
	      <A
HREF="http://www.dynamicstate.com/"
TARGET="_top"
>Mercury Sendmail</A
>,
	      and the CPAN Net::SMTP Perl module (available in .ppm).
	      Every option requires some hacking of the Perl scripts for Bugzilla
	      to make it work.  The option here simply requires the least.
	    </P
></BLOCKQUOTE
></DIV
><P
>	    Download NTsendmail, available from<A
HREF="http://www.ntsendmail.com/"
TARGET="_top"
>	    www.ntsendmail.com</A
>.  In order for it to work, you must set up some
	    new environment variables (detailed on the ntsendmail home page).  Figuring
	    out where to put those variables is left as an exercise for the reader.
	    You must have a "real" mail server which allows you to relay off it
	    in your $ENV{"NTsendmail"} (which you should probably place in globals.pl)
	  </P
><P
>	    Once downloaded and installed, modify all open(SENDMAIL) calls to open
	    "| c:\ntsendmail\ntsendmail -t" instead of "|/usr/lib/sendmail -t".
	  </P
><DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>	      We need someone to test this and make sure this works as advertised.
	    </P
></BLOCKQUOTE
></DIV
></LI
><LI
><P
>	    Modify globals.pl and CGI.pl to remove the word "encrypt".
	  </P
><DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>	      I'm not sure this is all that is involved to remove crypt.  Any
	      NT Bugzilla hackers want to pipe up?
	    </P
></BLOCKQUOTE
></DIV
></LI
><LI
><P
>	    Change all references to "processmail" to "processmail.pl" in
	    all files, and rename "processmail" to "processmail.pl"
	  </P
><DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>	      I really think this may be a change we want to make for
	      main-tree Bugzilla.  It's painless for the UNIX folks,
	      and will make the Win32 people happier.
	    </P
></BLOCKQUOTE
></DIV
></LI
><LI
><P
>	    Modify the path to perl on the first line (#!) of all files
	    to point to your Perl installation, and
	    add "perl" to the beginning of all Perl system calls that
	    use a perl script as an argument.  This may take you a while.
	    There is a "setperl.pl" utility to speed part of this procedure,
	    available in the "Patches and Utilities" section of The Bugzilla Guide.
	  </P
></LI
><LI
><P
>	    In processmail.pl, add "binmode(HANDLE)" before all read() calls.
	    This may not be necessary, but in some cases the read() under
	    Win32 doesn't count the EOL's without using a binary read().
	  </P
></LI
></OL
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="ADDLWINTIPS"
>2.2.2. Additional Windows Tips</A
></H2
><DIV
CLASS="TIP"
><BLOCKQUOTE
CLASS="TIP"
><P
><B
>Tip: </B
>	  From Andrew Pearson:
	  <A
NAME="AEN304"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>	      "You can make Bugzilla work with Personal Web Server for
	      Windows 98 and higher, as well as for IIS 4.0.  Microsoft has
	      information available at
	      <A
HREF=" http://support.microsoft.com/support/kb/articles/Q231/9/98.ASP"
TARGET="_top"
>		http://support.microsoft.com/support/kb/articles/Q231/9/98.ASP</A
>
	    </P
><P
>	      Basically you need to add two String Keys in the
	      registry at the following location:
	    </P
><P
>	      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W3SVC\Parameters\ScriptMap
	    </P
><P
>	      The keys should be called ".pl" and ".cgi", and both
	      should have a value something like:
	      <B
CLASS="COMMAND"
>c:/perl/bin/perl.exe "%s" "%s"</B
>
	    </P
><P
>	      The KB article only talks about .pl, but it goes into
	      more detail and provides a perl test script.
	    </P
></BLOCKQUOTE
>
	</P
></BLOCKQUOTE
></DIV
></DIV
></DIV
></DIV
><DIV
CLASS="CHAPTER"
><HR><H1
><A
NAME="ADMINISTRATION"
>Chapter 3. Administering Bugzilla</A
></H1
><FONT
COLOR="RED"
>Or, I just got this cool thing installed.  Now what the heck do I do with it?</FONT
><P
>So you followed the README isntructions to the letter, and
just logged into bugzilla with your super-duper god account and you are sitting at the query
screen. Yet, you have nothing to query. Your first act of bisuness needs to be to setup the
operating parameters for bugzilla.</P
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="POSTINSTALL-CHECK"
>3.1. Post-Installation Checklist</A
></H1
><P
>      After installation, follow the checklist below to ensure that
      you have a successful installation.
      If you do not see a recommended setting for a parameter,
      consider leaving it at the default
      while you perform your initial tests on your Bugzilla setup.
    </P
><DIV
CLASS="PROCEDURE"
><OL
TYPE="1"
><LI
><P
>	  Set "maintainer" to <EM
>your</EM
> email address.
	  This allows Bugzilla's error messages
	  to display your email
	  address and allow people to contact you for help.
	</P
></LI
><LI
><P
>	  Set "urlbase" to the URL reference for your Bugzilla installation.
	  If your bugzilla query page is at http://www.foo.com/bugzilla/query.cgi,
	  your url base is http://www.foo.com/bugzilla/
	</P
></LI
><LI
><P
>	  Set "usebuggroups" to "1" <EM
>only</EM
>
	  if you need to restrict access to products.
	  I suggest leaving this parameter <EM
>off</EM
>
	  while initially testing your Bugzilla.
	</P
></LI
><LI
><P
>	  Set "usebuggroupsentry" to "1" if you want to be able to restrict access to products.
	  Once again, if you are simply testing your installation, I suggest against
	  turning this parameter on; the strict security checking may stop you from
	  being able to modify your new entries.
	</P
></LI
><LI
><P
>	  Set "shadowdb" to "bug_shadowdb" if you will be
	  running a *very* large installation of Bugzilla.
	  The shadow database enables many simultaneous users
	  to read and write to the database
	  without interfering with one another.  
	  <DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>	      Enabling "shadowdb" can adversely affect the stability
	      of your installation of Bugzilla.
	      You may frequently need to manually synchronize your databases,
	      or schedule nightly syncs
	      via "cron"
	    </P
></BLOCKQUOTE
></DIV
>
	  Once again, in testing you should
	  avoid this option -- use it if or when you <EM
>need</EM
> to use it, and have
	  repeatedly run into the problem it was designed to solve -- very long wait times while
	  attempting to commit a change to the database.
        </P
><P
>	  If you use the "shadowdb" option, it is only natural that you should turn the "queryagainstshadowdb"
	  option "On" as well.  Otherwise you are replicating data into a shadow database for no reason!
	</P
></LI
><LI
><P
>	  If you have custom logos or HTML you must put in place to fit within your site design guidelines,
	  place the code in the "headerhtml", "footerhtml", "errorhtml", "bannerhtml", or "blurbhtml" text boxes.
	  <DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>	      The "headerhtml" text box is the HTML printed out <EM
>before</EM
> any other code on the page.
	      If you have a special banner, put the code for it in "bannerhtml".  You may want to leave these
	      settings at the defaults initially.
	    </P
></BLOCKQUOTE
></DIV
>
	</P
></LI
><LI
><P
>	  Add any text you wish to the "passwordmail" parameter box.  For instance,
	  many people choose to use this box to give a quick training blurb about how to
	  use Bugzilla at your site.
        </P
></LI
><LI
><P
>	  Set "newemailtech" to "on".  Your users will thank you.  This is the default in the post-2.12 world.
	</P
></LI
><LI
><P
>	  Do you want to use the qa contact ("useqacontact") and status whiteboard ("usestatuswhiteboard") fields?
	  These fields are useful because they allow for more flexibility, particularly when you have an existing
	  Quality Assurance and/or Release Engineering team, 
	  but they may not be needed for smaller installations.
	</P
></LI
><LI
><P
>	  Set "whinedays" to the amount of days you want to let bugs go in the "New" or "Reopened" state before
	  notifying people they have untouched new bugs.  If you do not plan to use this feature, simply do
	  not set up the whining cron job described in the README, or set this value to "0".
	</P
></LI
><LI
><P
>	  Set the "commenton" options according to your site policy.  It is a wise idea to require comments when users
	  resolve, reassign, or reopen bugs.
	  <DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>	      It is generally far better to require a developer comment when resolving bugs than not.
	      Few things are more annoying to bug database users than having a developer
	      mark a bug "fixed" without any comment as to what the fix was (or even that it was truly fixed!)
	    </P
></BLOCKQUOTE
></DIV
>
	</P
></LI
><LI
><P
>	  Set "supportwatchers" to "On".  This feature is helpful for team leads to monitor progress in their
	  respective areas, and can offer many other benefits, such as allowing a developer to pick up a
	  former engineer's bugs without requiring her to change all the information in the bug.
	</P
></LI
></OL
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="USERADMIN"
>3.2. User Administration</A
></H1
><P
>      User administration is one of the easiest parts of Bugzilla.
      Keeping it from getting out of hand, however, can become a challenge.
    </P
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="DEFAULTUSER"
>3.2.1. Creating the Default User</A
></H2
><P
>	When you first run checksetup.pl after installing Bugzilla, it will prompt you
	for the administrative username (email address) and password for this "super user".
	If for some reason you were to delete the "super user" account, re-running
	checksetup.pl will again prompt you for this username and password.
      </P
><DIV
CLASS="TIP"
><BLOCKQUOTE
CLASS="TIP"
><P
><B
>Tip: </B
>       If you wish to add more administrative users, you must use the MySQL interface.
	Run "mysql" from the command line, and use these commands ("mysql&#62;" denotes the 
	mysql prompt, not something you should type in):
	<B
CLASS="COMMAND"
><TT
CLASS="PROMPT"
>mysql&#62;</TT
> use bugs;</B
>
	<B
CLASS="COMMAND"
><TT
CLASS="PROMPT"
>mysql&#62;</TT
> update profiles set groupset=0x7ffffffffffffff
	  where login_name = "(user's login name)"; </B
>
	</P
></BLOCKQUOTE
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="MANAGEUSERS"
>3.2.2. Managing Other Users</A
></H2
><DIV
CLASS="SECTION"
><H3
CLASS="SECTION"
><A
NAME="LOGIN"
>3.2.2.1. Logging In</A
></H3
><P
></P
><OL
TYPE="1"
><LI
><P
>	      Open the index.html page for your Bugzilla installation in your browser window.
	    </P
></LI
><LI
><P
>	      Click the "Query Existing Bug Reports" link.
	    </P
></LI
><LI
><P
>	      Click the "Log In" link at the foot of the page.
	    </P
></LI
><LI
><P
>	      Type your email address, and the password which was emailed to you when you
	      created your Bugzilla account, into the spaces provided.
	    </P
></LI
></OL
><P
>Congratulations, you are logged in!</P
></DIV
><DIV
CLASS="SECTION"
><HR><H3
CLASS="SECTION"
><A
NAME="CREATENEWUSERS"
>3.2.2.2. Creating new users</A
></H3
><P
>	  Your users can create their own user accounts by clicking the "New Account"
	  link at the bottom of each page.
	  However, should you desire to create user accounts ahead of time, here is how you do it.
	</P
><P
></P
><OL
TYPE="1"
><LI
><P
>	      After logging in, click the "Users" link at the footer of the query page.
	    </P
></LI
><LI
><P
>	      To see a specific user, type a portion of their login name
	      in the box provided and click "submit".
	      To see all users, simply click the "submit" button.
	      You must click "submit" here to be able to add a new user.
	    </P
><DIV
CLASS="TIP"
><BLOCKQUOTE
CLASS="TIP"
><P
><B
>Tip: </B
>		More functionality is available via the list on the right-hand side
		of the text entry box.
		You can match what you type as a case-insensitive substring (the default)
		of all users on your system, a case-sensitive regular expression
		(please see the "man regexp" manual page for details on regular expression syntax),
		or a <EM
>reverse</EM
> regular expression match,
		where every user name which does NOT match the regular expression
		is selected.
	      </P
></BLOCKQUOTE
></DIV
></LI
><LI
><P
>	      Click the "Add New User" link at the bottom of the user list
	    </P
></LI
><LI
><P
>	      Fill out the form presented.  This page is self-explanatory.  When done, click "submit".
	    </P
><DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>		Adding a user this way will <EM
>not</EM
> send an email
		informing them of their username and password.
		In general, it is preferable to log out and use the "New Account"
		button to create users, as it will pre-populate all the required fields and also notify 
		the user of her account name and password.
	      </P
></BLOCKQUOTE
></DIV
></LI
></OL
></DIV
><DIV
CLASS="SECTION"
><HR><H3
CLASS="SECTION"
><A
NAME="DISABLEUSERS"
>3.2.2.3. Disabling Users</A
></H3
><P
>	  I bet you noticed that big "Disabled Text" entry box available from the "Add New User" screen,
	  when you edit an account?
	  By entering any text in this box and selecting "submit",
	  you have prevented the user from using Bugzilla via the web interface.
	  Your explanation, written in this text box, will be presented to the user
	  the next time she attempts to use the system.
	  <DIV
CLASS="WARNING"
><P
></P
><TABLE
CLASS="WARNING"
BORDER="1"
WIDTH="100%"
><TR
><TD
ALIGN="CENTER"
><B
>Warning</B
></TD
></TR
><TR
><TD
ALIGN="LEFT"
><P
>	      Don't disable your own administrative account, or you will hate life!
	    </P
></TD
></TR
></TABLE
></DIV
>
	</P
></DIV
><DIV
CLASS="SECTION"
><HR><H3
CLASS="SECTION"
><A
NAME="MODIFYUSERS"
>3.2.2.4. Modifying Users</A
></H3
><P
>	  Here I will attempt to describe the function of each option on the user edit screen.
	</P
><P
></P
><UL
><LI
><P
>	      <EM
>Login Name</EM
>: This is generally the user's email address.
	      However, if you have edited your system parameters,
	      this may just be the user's login name or some other identifier.
	      <DIV
CLASS="TIP"
><BLOCKQUOTE
CLASS="TIP"
><P
><B
>Tip: </B
>		  For compatability reasons, you should probably
		  stick with email addresses as user login names.  It will make your life easier.
		</P
></BLOCKQUOTE
></DIV
>
	    </P
></LI
><LI
><P
>	      <EM
>Real Name</EM
>: Duh!
	    </P
></LI
><LI
><P
>	      <EM
>Password</EM
>: You will only see asterisks in versions
	      of Bugzilla newer than 2.10 or early 2.11.  You can change the user password here.
	    </P
></LI
><LI
><P
>	      <EM
>Email Notification</EM
>: You may choose from one of three options:
	      <P
></P
><OL
TYPE="1"
><LI
><P
>		    All qualifying bugs except those which I change:
		    The user will be notified of any change to any bug
		    for which she is the reporter, assignee, Q/A contact, CC recipient, or "watcher".
		  </P
></LI
><LI
><P
>		    Only those bugs which I am listed on the CC line:
		    The user will not be notified of changes to bugs where she is the assignee,
		    reporter, or Q/A contact, but will receive them if she is on the CC list.
		    <DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>			She will still receive whining cron emails if you set up the "whinemail" feature.
		      </P
></BLOCKQUOTE
></DIV
>
		  </P
></LI
><LI
><P
>		    <EM
>All Qualifying Bugs</EM
>: This user is a glutton for punishment.
		    If her name is in the reporter, Q/A contact, CC, assignee, or is a "watcher",
		    she will get email updates regarding the bug.
		  </P
></LI
></OL
></P
><P
>	      <EM
>Disable Text</EM
>: If you type anything in this box,
	      including just a space, the user account is disabled from making any changes
	      to bugs via the web interface, and what you type in this box is presented as the reason.
	      <DIV
CLASS="WARNING"
><P
></P
><TABLE
CLASS="WARNING"
BORDER="1"
WIDTH="90%"
><TR
><TD
ALIGN="CENTER"
><B
>Warning</B
></TD
></TR
><TR
><TD
ALIGN="LEFT"
><P
>Don't disable the administrator account!</P
></TD
></TR
></TABLE
></DIV
>
	      <DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>		  As of this writing, the user can still submit bugs via the e-mail gateway,
		  if you set it up, despite the disabled text field.  The e-mail gateway should
		  <EM
>not</EM
> be enabled for secure installations of Bugzilla.
		</P
></BLOCKQUOTE
></DIV
>
	    </P
></LI
><LI
><P
>	      <EM
>CanConfirm</EM
>: This field is only used if you have enabled
	      "unconfirmed" status in your parameters screen.  If you enable this for a user,
	      that user can then move bugs from "Unconfirmed" to "Confirmed" status (ergo: "New" status).
	      Be judicious about allowing users to turn this bit on for other users.
	    </P
></LI
><LI
><P
>	      <EM
>Creategroups</EM
>: This option will allow a user to create and
	      destroy groups in Bugzilla.  Unless you are using the Bugzilla GroupSentry security
	      option "usebuggroupsentry" in your parameters, this setting has no effect.
	    </P
></LI
><LI
><P
>	      <EM
>Editbugs</EM
>: Unless a user has this bit set, they can only edit
	      those bugs for which they are the assignee or the reporter.  
	      <DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>		  Leaving this option unchecked does not prevent users from adding
		  comments to a bug!  They simply cannot change a bug priority, severity,
		  etc. unless they are the assignee or reporter.
		</P
></BLOCKQUOTE
></DIV
>
	    </P
></LI
><LI
><P
>	      <EM
>Editcomponents</EM
>: This flag allows a user to create new 
	      products and components, as well as modify and destroy those that have no bugs
	      associated with them.  If a product or component has bugs associated with it,
	      those bugs must be moved to a different product or component before Bugzilla
	      will allow them to be destroyed.  The name of a product or component can be
	      changed without affecting the associated bugs, but it tends to annoy
	      the hell out of your users when these change a lot.
	    </P
></LI
><LI
><P
>	      <EM
>Editkeywords</EM
>: If you use Bugzilla's keyword functionality,
	      enabling this feature allows a user can create and destroy keywords.
	      As always, the keywords for existing bugs containing the keyword
	      the user wishes to destroy must be changed before Bugzilla will allow it to die.
	      You must be very careful about creating too many new keywords
	      if you run a very large Bugzilla installation; keywords are global variables 
	      across products, and you can often run into a phenomenon called "keyword bloat".
	      This confuses users, and then the feature goes unused.
	    </P
></LI
><LI
><P
>	      <EM
>Editusers</EM
>: This flag allows a user do what you're doing
	      right now: edit other users.
	      This will allow those with the right to do so to remove administrator
	      priveleges from other users or grant them to themselves.  Enable with care.
	    </P
></LI
><LI
><P
>	      <EM
>PRODUCT</EM
>: PRODUCT bugs access.  This allows an administrator,
	      with product-level granularity, to specify in which products a user can edit bugs. 
	      The user must still have the "editbugs" privelege to edit bugs in this area;
	      this simply restricts them from even seeing bugs outside these boundaries if the administrator
	      has enabled the group sentry parameter "usebuggroupsentry".  Unless you are using bug groups,
	      this option has no effect.
	    </P
></LI
></UL
></DIV
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="PROGRAMADMIN"
>3.3. Product, Component, Milestone, and Version Administration</A
></H1
><TABLE
BORDER="0"
WIDTH="100%"
CELLSPACING="0"
CELLPADDING="0"
CLASS="EPIGRAPH"
><TR
><TD
WIDTH="45%"
>&nbsp;</TD
><TD
WIDTH="45%"
ALIGN="LEFT"
VALIGN="TOP"
><I
><P
><I
>Dear Lord, we have to get our users to do WHAT?</I
></P
></I
></TD
></TR
></TABLE
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="PRODUCTS"
>3.3.1. Products</A
></H2
><FONT
COLOR="RED"
>Formerly, and in some spots still, called "Programs"</FONT
><P
>	<A
HREF="#GLOSS_PRODUCT"
><I
CLASS="GLOSSTERM"
>Products</I
></A
> are the
	broadest category in Bugzilla, and you should have the least of these.
	If your company makes computer games, you should have one product per game,
	and possibly a few special products
	(website, meetings...)
      </P
><P
>	A Product (formerly called "Program", and still referred to that way
	in some portions of the source code) controls some very important functions.
	The number of "votes" available for users to vote for the most important bugs
	is set per-product, as is the number of votes required to move a bug automatically
	from the UNCONFIRMED status to the NEW status.  One can close a Product for further
	bug entry and define various Versions available from the Edit Product screen.
      </P
><P
>To create a new product:</P
><P
></P
><OL
TYPE="1"
><LI
><P
>	    Select "components" from the yellow footer
	  </P
><DIV
CLASS="TIP"
><BLOCKQUOTE
CLASS="TIP"
><P
><B
>Tip: </B
>	      It may seem counterintuitive to click "components" when you want
	      to edit the properties associated with Products.  This is one of a long
	      list of things we want in Bugzilla 3.0...
	    </P
></BLOCKQUOTE
></DIV
></LI
><LI
><P
>	    Select the "Add" link to the right of "Add a new product".
	  </P
></LI
><LI
><P
>	    Enter the name of the product and a description.
	    The Description field is free-form.
	  </P
></LI
></OL
><DIV
CLASS="TIP"
><BLOCKQUOTE
CLASS="TIP"
><P
><B
>Tip: </B
>	  Don't worry about the "Closed for bug entry", "Maximum Votes per person", 
	  "Maximum votes a person can put on a single bug", "Number of votes a bug in
	  this Product needs to automatically get out of the UNCOMFIRMED state",
	  and "Version" options yet.
	  We'll cover those in a few moments.
	</P
></BLOCKQUOTE
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="COMPONENTS"
>3.3.2. Components</A
></H2
><P
>	Components are subsections of a Product. 

	<DIV
CLASS="EXAMPLE"
><A
NAME="AEN491"
></A
><P
><B
>Example 3-1. Creating some Components</B
></P
><DIV
CLASS="INFORMALEXAMPLE"
><A
NAME="AEN493"
></A
><P
></P
><P
>	      The computer game you are designing may a "UI" component, an "API" component,
	      a "Sound System" component, and a "Plugins" component, each overseen by a different
	      programmer.  It often makes sense to divide Components in Bugzilla according to the
	      natural divisions of responsibility within your Product or company.
	    </P
><P
></P
></DIV
></DIV
>

	Each component has a owner and (if you turned it on in the parameters), a qa
	contact. The owner should be the primary person who fixes bugs in that component.  The  QA
	Contact should be the person who will ensure these bugs are completely fixed. The Owner,
	QA Contact, and Reporter will get email when new bugs are created in this Component and
	when these bugs change. Default Owner and Default QA Contact fields only dictate the
	<EM
>default assignments</EM
>; the Owner and Q/A Contact fields in a bug 
	are otherwise unrelated to the Component.
      </P
><P
>	To create a new Component:
      </P
><P
></P
><OL
TYPE="1"
><LI
><P
>	    Select the "Edit components" link from the "Edit Product" page
	  </P
></LI
><LI
><P
>	    Select the "Add" link to the right of the "Add a new component" text
	    on the "Select Component" page.
	  </P
></LI
><LI
><P
>	    Fill out the "Component" field, a short "Description", and the "Initial Owner".
	    The "Component" field should not contain a space.  The "Description" field is
	    free-form.  The "Initial Owner" field must be that of a valid user already
	    existing in the database.  If the initial owner does not exist, Bugzilla
	    will refuse to create the component.
	    <DIV
CLASS="TIP"
><BLOCKQUOTE
CLASS="TIP"
><P
><B
>Tip: </B
>		Is your "Default Owner" a user who is not yet in the database?
		No problem.
		<P
></P
><OL
TYPE="a"
><LI
><P
>		      Select the "Log out" link on the footer of the page.
		    </P
></LI
><LI
><P
>		      Select the "New Account" link on the footer of the "Relogin" page
		    </P
></LI
><LI
><P
>		      Type in the email address of the default owner you want to create
		      in the "E-mail address" field, and her full name in the "Real name"
		      field, then select the "Submit Query" button.
		    </P
></LI
><LI
><P
>		      Now select "Log in" again, type in your login information, and you
		      can modify the product to use the Default Owner information
		      you require.
		    </P
></LI
></OL
>
	      </P
></BLOCKQUOTE
></DIV
>
	  </P
></LI
><LI
><P
>	    Either "edit" more components or return to the "query" page on the ensuing
	    "Addming new component" page.  To return to the Product you were editing, you
	    must select the "components" link as before.
	  </P
></LI
></OL
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="VERSIONS"
>3.3.3. Versions</A
></H2
><P
>	Versions are the revisions of the product, such as "Flinders 3.1", "Flinders 95",
	and "Flinders 2000".  Using Versions helps you isolate code changes and are an aid
	in reporting.

	<DIV
CLASS="EXAMPLE"
><A
NAME="AEN520"
></A
><P
><B
>Example 3-2. Common Use of Versions</B
></P
><DIV
CLASS="INFORMALEXAMPLE"
><A
NAME="AEN522"
></A
><P
></P
><P
>	      A user reports a bug
	      against Version "Beta 2.0" of your product.  The current Version of your software
	      is "Release Candidate 1", and no longer has the bug.  This will
	      help you triage and classify bugs according to their relevance.  It is also
	      possible people may report bugs against bleeding-edge beta versions that are
	    not evident in older versions of the software.  This can help isolate code
	      changes that caused the bug
	    </P
><P
></P
></DIV
></DIV
>
	<DIV
CLASS="EXAMPLE"
><A
NAME="AEN524"
></A
><P
><B
>Example 3-3. A Different Use of Versions</B
></P
><DIV
CLASS="INFORMALEXAMPLE"
><A
NAME="AEN526"
></A
><P
></P
><P
>	      This field has been used to good effect by an online service provider in a slightly
	      different way.  They had three versions of the product: "Production", "QA",
	      and "Dev".  Although it may be the same product, a bug in the development
	      environment is not normally as critical as a Production bug, nor does it
	      need to be reported publicly.  When used in conjunction with Target Milestones,
	      one can easily specify the environment where a bug can be reproduced, and
	      the Milestone by which it will be fixed.
	    </P
><P
></P
></DIV
></DIV
>
       </P
><P
>	To create and edit Versions:
      </P
><P
></P
><OL
TYPE="1"
><LI
><P
>	    From the "Edit Product" screen, select "Edit Versions"
	  </P
></LI
><LI
><P
>	    You will notice that the product already has the default version "undefined".
	    If your product doesn't use version numbers, you may want to leave this as it is
	    or edit it so that it is "---". You can then go back to the edit versions page
	    and add new versions to your product.
	  </P
><P
>	    Otherwise, click the "Add" button to the right of the "Add a new version" text.
	  </P
></LI
><LI
><P
>	    Enter the name of the Version.  This can be free-form characters up to the limit of the
	    text box.  Then select the "Add" button.
	  </P
></LI
><LI
><P
>	    At this point you can select "Edit" to edit more Versions, or return to the "Query"
	    page, from which you can navigate back to the product through the "components" link
	    at the foot of the Query page.
	  </P
></LI
></OL
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="MILESTONES"
>3.3.4. Milestones</A
></H2
><P
>	Milestones are "targets" that you plan to get a bug fixed by. For example, you have a bug that
	you plan to fix for your 3.0 release, it would be assigned the milestone of 3.0. Or, you have a
	bug that you plan to fix for 2.8, this would have a milestone of 2.8.
      </P
><DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>	  Milestone options will only appear for a Product if you turned the "usetargetmilestone" field
	  in the "Edit Parameters" screen "On".
	</P
></BLOCKQUOTE
></DIV
><P
>	To create new Milestones, set Default Milestones, and set Milestone URL: 
      </P
><P
></P
><OL
TYPE="1"
><LI
><P
>	    Select "edit milestones"
	  </P
></LI
><LI
><P
>	    Select "Add" to the right of the "Add a new milestone" text
	  </P
></LI
><LI
><P
>	    Enter the name of the Milestone in the "Milestone" field.
	    You can optionally set the "Sortkey", which is a positive or negative number (-255 to 255)
	    that defines where in the list this particular milestone appears.
	    Select "Add".
	  </P
><DIV
CLASS="EXAMPLE"
><A
NAME="AEN552"
></A
><P
><B
>Example 3-4. Using SortKey with Target Milestone</B
></P
><DIV
CLASS="INFORMALEXAMPLE"
><A
NAME="AEN554"
></A
><P
></P
><P
>		Let's say you create a target milestone called "Release 1.0", with Sortkey set to "0".
		Later, you realize that you will have a public beta, called "Beta1".
		You can create a Milestone called "Beta1", with a Sortkey of "-1" in order to ensure
		people will see the Target Milestone of "Beta1" earlier on the list than "Release 1.0"
	      </P
><P
></P
></DIV
></DIV
></LI
><LI
><P
>	    If you want to add more milestones, select the "Edit" link.
	    If you don't, well shoot, you have to go back to the "query" page and select "components"
	    again, and make your way back to the Product you were editing.
	    <DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>		This is another in the list of unusual user interface decisions that
		we'd like to get cleaned up.  Shouldn't there be a link to the effect of
		"edit the Product I was editing when I ended up here"?  In any case,
		clicking "components" in the footer takes you back to the "Select product"
		screen, from which you can begin editing your product again.
	      </P
></BLOCKQUOTE
></DIV
>
	  </P
></LI
><LI
><P
>	    From the Edit Product screen again (once you've made your way back), enter the URL
	    for a description of what your milestones are for this product in the "Milestone URL" field.
	    It should be of the format "http://www.foo.com/bugzilla/product_milestones.html"
	  </P
><P
>	    Some common uses of this field include product descriptions, product roadmaps,
	    and of course a simple description of the meaning of each milestone.
	  </P
></LI
><LI
><P
>	    If you're using Target Milestones, the "Default Milestone" field must have some
	    kind of entry.  If you really don't care if people set coherent Target Milestones, 
	    simply leave this at the default, "---".  However, controlling and regularly updating the Default
	    Milestone field is a powerful tool when reporting the status of projects.
	  </P
><P
>Select the "Update" button when you are done.</P
></LI
><LI
><P
>	    
	  </P
></LI
></OL
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="VOTING"
>3.3.5. Voting</A
></H2
><P
>	The concept of "voting" is a poorly understood, yet powerful feature for the management
	of open-source projects.  Each user is assigned so many Votes per product, which they can
	freely reassign (or assign multiple votes to a single bug).
	This allows developers to gauge user need for a particular enhancement
	or bugfix.  By allowing bugs with a certain number of votes to automatically move from
	"UNCONFIRMED" to "NEW", users of the bug system can help high-priority bugs garner
	attention so they don't sit for a long time awaiting triage.
      </P
><P
>	The daunting challenge of Votes is deciding where you draw the line for a "vocal majority".  If you
	only have a user base of 100 users, setting a low threshold for bugs to move from UNCONFIRMED
	to NEW makes sense.  As the Bugzilla user base expands, however, these thresholds must be
	re-evaluated.  You should gauge whether this feature is worth the time and close monitoring involved,
	and perhaps forego implementation until you have a critical mass of users who demand it.
      </P
><P
>To modify Voting settings:</P
><P
></P
><OL
TYPE="1"
><LI
><P
>	    Navigate to the "Edit Product" screen for the Product you wish to modify
	  </P
></LI
><LI
><P
>	    Set "Maximum Votes per person" to your calculated value.  Setting this field
	    to "0" disables voting.
	  </P
></LI
><LI
><P
>	    Set "Maximum Votes a person can put on a single bug" to your calculated value.  It
	    should probably be some number lower than the "Maximum votes per person".
	    Setting this field to "0" disables voting, but leaves the voting options open
	    to the user.  This is confusing.
	  </P
></LI
><LI
><P
>	    Set "Number of votes a bug in this product needs to automatically get out of the
	    UNCONFIRMED state" to your calculated number.  Setting this field to "0" 
	    disables the automatic move of bugs from UNCONFIRMED to NEW.  Some people
	    advocate leaving this at "0", but of what use are Votes if your Bugzilla
	    user base is unable to affect which bugs appear on Development radar?
	    <DIV
CLASS="TIP"
><BLOCKQUOTE
CLASS="TIP"
><P
><B
>Tip: </B
>		You should probably set this number to higher than a small coalition of
		Bugzilla users can influence it.  Most sites use this as a "referendum"
		mechanism -- if users are able to vote a bug out of UNCONFIRMED, it
		is a <EM
>really</EM
> bad bug!
	      </P
></BLOCKQUOTE
></DIV
>
	  </P
></LI
><LI
><P
>	    Once you have adjusted the values to your preference, select the "Update" button.
	  </P
></LI
></OL
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="GROUPS"
>3.3.6. Groups and Group Security</A
></H2
><P
>	Groups can be very useful in bugzilla, because they allow users to isolate
	bugs or products that should only be seen by certain people.  Groups can also
	be a complicated minefield of interdependencies and weirdness if mismanaged.

	<DIV
CLASS="EXAMPLE"
><A
NAME="AEN590"
></A
><P
><B
>Example 3-5. When to Use Group Security</B
></P
><DIV
CLASS="INFORMALEXAMPLE"
><A
NAME="AEN592"
></A
><P
></P
><P
>	      Many Bugzilla sites isolate "Security-related" bugs from all other bugs.
	      This way, they can have a fix ready before the security vulnerability
	      is announced to the world.  You can create a "Security" product which, by
	      default, has no members, and only add members to the group (in their individual
	      User page, as described under User Administration) who should have
	      priveleged access to "Security" bugs.  Alternately, you may create a Group
	      independently of any Product, and change the Group mask on individual bugs
	      to restrict access to members only of certain Groups.
	    </P
><P
></P
></DIV
></DIV
>
	
	Groups only work if you enable the "usebuggroups" paramater.
	In addition, if the "usebuggroupsentry" parameter is "On", one can restrict access
	to products by groups, so that only members of a product group are able to view
	bugs within that product.
	Group security in Bugzilla can be divided into two categories:
	Generic and Product-Based.
      </P
><DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>	  Groups in Bugzilla are a complicated beast that evolved out of very simple user
	  permission bitmasks, apparently itself derived from common concepts in UNIX access
	  controls.  A "bitmask" is a fixed-length number whose value can describe one, and
	  only one, set of states.  For instance, UNIX file permissions are assigned bitmask
	  values:  "execute" has a value of 1, "write" has a value of 2, 
	  and "read" has a value of 4.  Add them together,
	  and a file can be read, written to, and executed if it has a bitmask of "7". (This
	  is a simplified example -- anybody who knows UNIX security knows there is much
	  more to it than this.  Please bear with me for the purpose of this note.)  The only
	  way a bitmask scheme can work is by doubling the bit count for each value.  Thus
	  if UNIX wanted to offer another file permission, the next would have to be a value of
	  8, then the next 16, the next 32, etc.
	</P
><P
>	  Similarly, Bugzilla offers a bitmask to define group permissions, with an internal
	  limit of 64.  Several are already occupied
	  by built-in permissions.  The way around this limitation is
	  to avoid assigning groups to products if you have many products, avoid bloating
	  of group lists, and religiously prune irrelevant groups.  In reality, most installations
	  of Bugzilla support far fewer than 64 groups, so this limitation has not hit
	  for most sites, but it is on the table to be revised for Bugzilla 3.0
	  because it interferes with the security schemes of some administrators.
	</P
></BLOCKQUOTE
></DIV
><P
>	To enable Generic Group Security ("usebuggroups"):
      </P
><P
></P
><OL
TYPE="1"
><LI
><P
>	    Turn "On" "usebuggroups" in the "Edit Parameters" screen.
	  </P
></LI
><LI
><P
>	    You will generally have no groups set up.  Select the "groups" link
	    in the footer.
	  </P
></LI
><LI
><P
>	    Take a moment to understand the instructions on the "Edit Groups" screen.
	    Once you feel confident you understand what is expected of you, select the
	    "Add Group" link.
	  </P
></LI
><LI
><P
>	    Fill out the "New Name" (remember, no spaces!), "New Description", and "New
	    User RegExp" fields.  "New User RegExp" allows you to automatically place
	    all users who fulfill the Regular Expression into the new group.

	    <DIV
CLASS="EXAMPLE"
><A
NAME="AEN607"
></A
><P
><B
>Example 3-6. Creating a New Group</B
></P
><DIV
CLASS="INFORMALEXAMPLE"
><A
NAME="AEN609"
></A
><P
></P
><P
>		  I created a group called "DefaultGroup" with a description of "This is simply
		  a group to play with", and a "New User RegExp" of "*@velio.com".  This
		  new group automatically includes all Bugzilla users with "@velio.com" at the
		  end of their user id.  When I finished, my new group was assigned bit #128.
		</P
><P
></P
></DIV
></DIV
>
	    
	    When you have finished, select the "Add" button.
	  </P
></LI
></OL
><P
>	To enable Product-Based Group Security ("usebuggroupsentry"):
      </P
><DIV
CLASS="WARNING"
><P
></P
><TABLE
CLASS="WARNING"
BORDER="1"
WIDTH="100%"
><TR
><TD
ALIGN="CENTER"
><B
>Warning</B
></TD
></TR
><TR
><TD
ALIGN="LEFT"
><P
>	  Don't forget that you only have 64 groups masks available, total, for
	  your installation of Bugzilla!  If you plan on having more than 50
	  products in your individual Bugzilla installation, and require group
	  security for your products, you should
	  consider either running multiple Bugzillas or using Generic Group Security
	  instead of Product-Based ("usebuggroupsentry") Group Security.
	</P
></TD
></TR
></TABLE
></DIV
><P
></P
><OL
TYPE="1"
><LI
><P
>	    Turn "On" "usebuggroups" and "usebuggroupsentry" in the "Edit Parameters" screen.
	  </P
><DIV
CLASS="WARNING"
><P
></P
><TABLE
CLASS="WARNING"
BORDER="1"
WIDTH="90%"
><TR
><TD
ALIGN="CENTER"
><B
>Warning</B
></TD
></TR
><TR
><TD
ALIGN="LEFT"
><P
>	      "usebuggroupsentry" has the capacity to prevent the administrative user
	      from directly altering bugs because of conflicting group permissions.
	      If you plan on using "usebuggroupsentry", you should plan on restricting administrative
	      account usage to administrative duties only.
	      In other words, manage bugs with an unpriveleged user account, and
	      manage users, groups, Products, etc. with the administrative account.
	    </P
></TD
></TR
></TABLE
></DIV
></LI
><LI
><P
>	    You will generally have no Groups set up, unless you enabled "usebuggroupsentry"
	    prior to creating any Products.  To create "Generic Group Security" groups,
	    follow the instructions given above.  To create Product-Based Group security,
	    simply follow the instructions for creating a new Product.  If you need to
	    add users to these new groups as you create them, you will find the option
	    to add them to the group available under the "Edit User" screens.
	  </P
></LI
></OL
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="SECURITY"
>3.4. Bugzilla Security</A
></H1
><TABLE
BORDER="0"
WIDTH="100%"
CELLSPACING="0"
CELLPADDING="0"
CLASS="EPIGRAPH"
><TR
><TD
WIDTH="45%"
>&nbsp;</TD
><TD
WIDTH="45%"
ALIGN="LEFT"
VALIGN="TOP"
><I
><P
><I
>Putting your money in a wall safe is better protection than depending on the fact that
	no one knows that you hide your money in a mayonnaise jar in your fridge.</I
></P
></I
></TD
></TR
></TABLE
><DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>	Poorly-configured MySQL, Bugzilla, and FTP installations have given attackers full
	access to systems in the past.  Please take these guidelines seriously, even
	for Bugzilla machines hidden away behind your firewall.  80% of all computer
	trespassers are insiders, not anonymous crackers.
      </P
></BLOCKQUOTE
></DIV
><P
>      First thing's first: Secure your installation.
      <DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>	  These instructions must, of necessity, be somewhat vague since Bugzilla runs on so many different
	  platforms.  If you have refinements of these directions for specific platforms, please
	  submit them to <A
HREF="mailto://mozilla-webtools@mozilla.org"
TARGET="_top"
>mozilla-webtools@mozilla.org</A
>
	</P
></BLOCKQUOTE
></DIV
>
      <P
></P
><OL
TYPE="1"
><LI
><P
>	    Ensure you are running at least MysQL version 3.22.32 or newer.  Earlier versions had
	    notable security holes and poorly secured default configuration choices.
	  </P
></LI
><LI
><P
><EM
>There is no substitute for understanding the tools on your system!</EM
>
	    Read <A
HREF="http://www.mysql.com/documentation/mysql/bychapter/manual_Privilege_system.html"
TARGET="_top"
>	  The MySQL Privelege System</A
> until you can recite it from memory!</P
><P
>	    At the very least, ensure you password the "mysql -u root" account and the "bugs" account, establish grant
	    table rights (consult the Keystone guide in Appendix C: The Bugzilla Database for some easy-to-use details)
	    that do not allow CREATE, DROP, RELOAD, SHUTDOWN, and PROCESS for user "bugs".  I wrote up the Keystone
	    advice back when I knew far less about security than I do now : )
	  </P
></LI
><LI
><P
>	    Lock down /etc/inetd.conf.  Heck, disable inet entirely on this box.  It should only listen to
	    port 25 for Sendmail
	    and port 80 for Apache.
	  </P
></LI
><LI
><P
>Do not run Apache as "nobody".  This will require very lax permissions in your Bugzilla directories.
	  Run it, instead, as a user with a name, set via your httpd.conf file.</P
></LI
><LI
><P
>	    Ensure you have adequate access controls for $BUGZILLA_HOME/data/ and $BUGZILLA_HOME/localconfig.
	    The localconfig file stores your "bugs" user password, which would be terrible to have in the hands
	    of a criminal.  Also some files under $BUGZILLA_HOME/data store sensitive information.
	  </P
><P
>	    On Apache, you can use .htaccess files to protect access to these directories, as outlined
	    in <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=57161"
TARGET="_top"
>Bug 57161</A
> for the
	    localconfig file, and <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=65572"
TARGET="_top"
>	    Bug 65572</A
> for adequate protection in your data/ and shadow/ directories. 
	  </P
><P
>	    Note the instructions which follow are Apache-specific.  If you use IIS, Netscape, or other
	    non-Apache web servers, please consult your system documentation for how to secure these
	    files from being transmitted to curious users.
	  </P
><P
>	    Place the following text into a file named ".htaccess", readable by your web server,
	    in your $BUGZILLA_HOME/data directory.
	    <P
CLASS="LITERALLAYOUT"
>	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&#60;Files&nbsp;comments&#62;<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;allow&nbsp;from&nbsp;all<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&#60;/Files&#62;<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;deny&nbsp;from&nbsp;all<br>
	&nbsp;&nbsp;&nbsp;&nbsp;</P
>
	  </P
><P
>	    Place the following text into a file named ".htaccess", readable by your web server,
	    in your $BUGZILLA_HOME/ directory.
	    <P
CLASS="LITERALLAYOUT"
>	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&#60;Files&nbsp;localconfig&#62;<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;deny&nbsp;from&nbsp;all<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&#60;/Files&#62;<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;allow&nbsp;from&nbsp;all<br>
	&nbsp;&nbsp;&nbsp;&nbsp;</P
>
	  </P
><P
>	    Place the following text into a file named ".htaccess", readable by your web server,
	    in your $BUGZILLA_HOME/shadow directory.
	    <P
CLASS="LITERALLAYOUT"
>	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;deny&nbsp;from&nbsp;all<br>
	&nbsp;&nbsp;&nbsp;&nbsp;</P
>
	  </P
></LI
><LI
><P
>	    
	  </P
></LI
></OL
>
    </P
></DIV
></DIV
><DIV
CLASS="CHAPTER"
><HR><H1
><A
NAME="USING"
>Chapter 4. Using Bugzilla</A
></H1
><TABLE
BORDER="0"
WIDTH="100%"
CELLSPACING="0"
CELLPADDING="0"
CLASS="EPIGRAPH"
><TR
><TD
WIDTH="45%"
>&nbsp;</TD
><TD
WIDTH="45%"
ALIGN="LEFT"
VALIGN="TOP"
><I
><P
><I
>What, Why, How, &#38; What's in it for me?</I
></P
></I
></TD
></TR
></TABLE
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="WHATIS"
>4.1. What is Bugzilla?</A
></H1
><P
>      Bugzilla is one example of a class of programs called "Defect Tracking Systems",
      or, more commonly, "Bug-Tracking Systems".  Defect Tracking Systems allow individual or
      groups of developers to keep track of outstanding bugs in their product effectively.
      At the time Bugzilla was originally written, as a port from Netscape Communications'
      "Bugsplat!" program to Perl from TCL, there were very few competitors in the market
      for bug-tracking software.  Most commercial defect-tracking software vendors at the
      time charged enormous licensing fees.  Bugzilla quickly became a favorite of the
      open-source crowd (with its genesis in the open-source browser project, Mozilla) and
      is now the de-facto standard defect-tracking system against which all others are
      measured.
    </P
><P
>      Bugzilla has matured immensely, and now boasts many advanced features.  These include:
      <P
></P
><UL
><LI
><P
>	    integrated, product-based granular security schema
	  </P
></LI
><LI
><P
>	    inter-bug dependencies and dependency graphing
	  </P
></LI
><LI
><P
>	    advanced reporting capabilities
	  </P
></LI
><LI
><P
>	    a robust, stable RDBMS back-end
	  </P
></LI
><LI
><P
>	    extensive configurability
	  </P
></LI
><LI
><P
>	    a very well-understood and well-thought-out natural bug resolution protocol
	  </P
></LI
><LI
><P
>	    email, XML, and HTTP APIs
	  </P
></LI
><LI
><P
>	    integration with several automated software configuration management systems
	  </P
></LI
><LI
><P
>	    too many more features to list
	  </P
></LI
></UL
>
    </P
><P
>      Despite its current robustness and popularity, however, Bugzilla
      faces some near-term challenges, such as reliance on a single database, a lack of
      abstraction of the user interface and program logic, verbose email bug
      notifications, a powerful but daunting query interface, little reporting configurability,
      problems with extremely large queries, some unsupportable bug resolution options,
      no internationalization, and dependence on some nonstandard libraries.
    </P
><P
>      Despite these small problems, Bugzilla is very hard to beat.  It is under <EM
>very</EM
>
      active development to address the current issues, and a long-awaited overhaul in the form
      of Bugzilla 3.0 is expected sometime later this year.
    </P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="WHY"
>4.2. Why Should We Use Bugzilla?</A
></H1
><TABLE
BORDER="0"
WIDTH="100%"
CELLSPACING="0"
CELLPADDING="0"
CLASS="EPIGRAPH"
><TR
><TD
WIDTH="45%"
>&nbsp;</TD
><TD
WIDTH="45%"
ALIGN="LEFT"
VALIGN="TOP"
><I
><P
><I
>No, Who's on first...</I
></P
></I
></TD
></TR
></TABLE
><P
>      For many years, defect-tracking software has remained principally the domain
      of large software development houses.  Even then, most shops never bothered
      with bug-tracking software, and instead simply relied on shared lists and
      email to monitor the status of defects.  This procedure is error-prone and
      tends to cause those bugs judged least significant by developers to be
      dropped or ignored
    </P
><P
>      These days, many companies are finding that integrated defect-tracking
      systems reduce downtime, increase productivity, and raise customer 
      satisfaction with their systems.  Along with full disclosure, an open
      bug-tracker allows manufacturers to keep in touch with their clients
      and resellers, to communicate about problems effectively throughout
      the data management chain.  Many corporations have also discovered that
      defect-tracking helps reduce costs by providing IT support accountability,
      telephone support knowledge bases, and a common, well-understood system
      for accounting for unusual system or software issues.
    </P
><P
>      But why should <EM
>you</EM
> use Bugzilla?
    </P
><P
>      Bugzilla is very adaptable to various situations.  Known uses currently
      include IT support queues, Systems Administration deployment management,
      chip design and development problem tracking (both pre-and-post fabrication),
      and software bug tracking for luminaries such as Redhat, Loki software,
      Linux-Mandrake, and VA Systems.  Combined with systems such as CVS, Bonsai,
      or Perforce SCM, Bugzilla provides a powerful, easy-to-use  solution to
      configuration management and replication problems
    </P
><P
>      Bugzilla can dramatically increase the productivity and accountability
      of individual employees by providing a documented workflow and positive
      feedback for good performance.  How many times do you wake up in the
      morning, remembering that you were supposed to do *something* today,
      but you just can't quite remember?  Put it in Bugzilla, and you have a record
      of it from which you can extrapolate milestones, predict product versions
      for integration, and by using Bugzilla's e-mail integration features
      be able to follow the discussion trail that led to critical decisions.
    </P
><P
>      Ultimately, Bugzilla puts the power in your hands to improve your value
      to your employer or business while providing a usable framework for your natural
      attention to detail and knowledge store to flourish.
    </P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="HOW"
>4.3. How do I use Bugzilla?</A
></H1
><TABLE
BORDER="0"
WIDTH="100%"
CELLSPACING="0"
CELLPADDING="0"
CLASS="EPIGRAPH"
><TR
><TD
WIDTH="45%"
>&nbsp;</TD
><TD
WIDTH="45%"
ALIGN="LEFT"
VALIGN="TOP"
><I
><P
><I
>Hey!  I'm Woody!  Howdy, Howdy, Howdy!</I
></P
></I
></TD
></TR
></TABLE
><P
>      Bugzilla is a large and complex system.  Describing how to use it
      requires some time.  If you are only interested in installing or administering
      a Bugzilla installation, please consult the Installing and Administering
      Bugzilla portions of this Guide.  This section is principally aimed towards
      developing end-user mastery of Bugzilla, so you may fully enjoy the benefits
      afforded by using this reliable open-source bug-tracking software.
    </P
><P
>      Throughout this portion of the Guide, we will refer to user account
      options available at the Bugzilla test installation,
      <A
HREF="http://landfill.tequilarista.org/"
TARGET="_top"
>      landfill.tequilarista.org</A
>.
      Although Landfill serves as a great introduction to Bugzilla, it does not offer
      all the options you would have as a user on your own installation of Bugzilla,
      nor can it do more than serve as a general introduction to Bugzilla.
  However, please use it if you want to
      follow this tutorial.
    </P
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="MYACCOUNT"
>4.3.1. Create a Bugzilla Account</A
></H2
><P
>	First thing's first!  If you want to use Bugzilla, first you need to create
	an account.  Consult with the administrator responsible for your installation
	of Bugzilla for the URL you should use to access it.
	If you're test-driving the end-user Bugzilla experience, use this URL:
	<A
HREF="http://landfill.tequilarista.org/mozilla/bugzilla/"
TARGET="_top"
>	  http://landfill.tequilarista.org/mozilla/bugzilla/</A
>
      </P
><P
></P
><OL
TYPE="1"
><LI
><P
>	    Click the "Open a new Bugzilla account" link.
	  </P
></LI
><LI
><P
>	    Enter your "E-mail address" and "Real Name" (or whatever name you want to call yourself)
	    in the spaces provided, then select the "Create Account" button.
	  </P
></LI
><LI
><P
>	    Within 5-10 minutes, you should receive an email to the address you provided above,
	    which contains your login name (generally the same as the email address), and
	    a password you can use to access your account.  This password is randomly generated,
	    and should be changed at your nearest opportunity (we'll go into how to do it later).
	  </P
></LI
><LI
><P
>	    Click the "Log In" link in the yellow area at the bottom of the page in your browser,
	    then enter your "E-mail address" and "Password" you just received into the spaces provided,
	    and select "Login".
	    <DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>		If you ever forget your password, you can come back to this page, enter your
		"E-mail address", then select the "E-mail me a password" button to have your password
		mailed to you again so that you can login.
	      </P
></BLOCKQUOTE
></DIV
>
	    <DIV
CLASS="CAUTION"
><P
></P
><TABLE
CLASS="CAUTION"
BORDER="1"
WIDTH="90%"
><TR
><TD
ALIGN="CENTER"
><B
>Caution</B
></TD
></TR
><TR
><TD
ALIGN="LEFT"
><P
>		Many modern browsers include an "Auto-Complete" or "Form Fill" feature to
		remember the user names and passwords you type in at many sites.  Unfortunately,
		sometimes they attempt to "guess" what you will put in as your password, and guess
		wrong.  If you notice a text box is already filled out, please overwrite the contents
		of the text box so you can be sure to input the correct information.
	      </P
></TD
></TR
></TABLE
></DIV
>
	  </P
></LI
></OL
><P
>	Congratulations!  If you followed these directions, you now are the
	proud owner of a user account on landfill.tequilarista.org (Landfill) or
	your local Bugzilla install.  You should now see in your browser a
	page called the "Bugzilla Query Page".  It may look daunting, but
	with this Guide to walk you through it, you will master it in no time.
      </P
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="QUERY"
>4.3.2. The Bugzilla Query Page</A
></H2
><P
>	The Bugzilla Query Page is the heart and soul of Bugzilla.  It is the master
	interface where you can find any bug report, comment, or patch currently in the Bugzilla
	system.  We'll go into how to create your own bug report later on.
      </P
><P
>	There are efforts underway to simplify query usage.  If you have a local installation
	of Bugzilla 2.12 or higher, you should have "quicksearch.html" available
	to use and simplify your searches.  There is also, or shortly will be, a helper
	for the query interface, called "queryhelp.cgi".  Landfill tends to run the latest code,
	so these two utilities should be available there for your perusal.
      </P
><P
>	At this point, please visit the main Bugzilla site,
	<A
HREF="http://bugzilla.mozilla.org/query.cgi"
TARGET="_top"
>	bugzilla.mozilla.org</A
>, to see a more fleshed-out query page.
      </P
><P
>	The first thing you need to notice about the Bugzilla Query Page is that
	nearly every box you see on your screen has a hyperlink nearby, explaining what
	it is or what it does.  Near the upper-left-hand corner of your browser window
	you should see the word "Status" underlined.  Select it.
      </P
><P
>	Notice the page that popped up?  Every underlined word you see on your screen
	is a hyperlink that will take you to context-sensitive help.
	Click around for a while, and learn what everything here does.  To return
	to the query interface after pulling up a help page, use the "Back" button in
	your browser.
      </P
><P
>	I'm sure that after checking out the online help, you are now an Expert
	on the Bugzilla Query Page.  If, however, you feel you haven't mastered it yet,
	let me walk you through making a few successful queries to find out what there
	are in the Bugzilla bug-tracking system itself.
      </P
><P
></P
><OL
TYPE="1"
><LI
><P
>	    Ensure you are back on the "Bugzilla Query Page"
	    Do nothing in the boxes marked "Status", "Resolution", "Platform", "OpSys",
	    "Priority", or "Severity".  The default query for "Status" is to find all bugs that
	    are NEW, ASSIGNED, or REOPENED, which is what we want.  If you don't select anything
	    in the other 5 scrollboxes there, then you are saying that "any of these are OK";
	    we're not locking ourselves into only finding bugs on the "DEC" Platform, or "Windows 95"
	    OpSys (Operating System).  You're smart, I think you have it figured out.
	  </P
><P
>	    Basically, selecting <EM
>anything</EM
> on the query page narrows your search
	    down.  Leaving stuff unselected, or text boxes unfilled, broadens your search!
	  </P
></LI
><LI
><P
>	    You see the box immediately below the top six boxes that contains an "Email" text box, 
	    with the words "matching as", a drop-down selection box, then some checkboxes with
	    "Assigned To" checked by default?  This allows you to filter your search down based upon
	    email address.  Let's put my email address in there, and see what happens.
	  </P
><P
>	    Type "barnboy@trilobyte.net" in the top Email text box.
	  </P
></LI
><LI
><P
>	    Let's narrow the search some more.  Scroll down until you find the box with the word
	    "Program" over the top of it.  This is where we can narrow our search down to only
	    specific products (software programs or product lines) in our Bugzilla database.
	    Please notice the box is a <EM
>scrollbox</EM
>.  Using the down arrow on the
	    scrollbox, scroll down until you can see an entry called "Webtools".  Select this entry.
	  </P
></LI
><LI
><P
>	    Did you notice that some of the boxes to the right changed when you selected "Webtools"?
	    Every Program (or Product) has different Versions, Components, and Target Milestones associated
	    with it.  A "Version" is the number of a software program.
	    <DIV
CLASS="EXAMPLE"
><A
NAME="AEN745"
></A
><P
><B
>Example 4-1. Some Famous Software Versions</B
></P
><DIV
CLASS="INFORMALEXAMPLE"
><A
NAME="AEN747"
></A
><P
></P
><P
>		  Do you remember the hype in 1995 when Microsoft Windows 95(r) was released?
		  It may have been several years
		  ago, but Microsoft(tm) spent over $300 Million advertising this new Version of their
		  software.  Three years later, they released Microsoft Windows 98(r),
		  another new version, to great fanfare, and then in 2000 quietly 
		  released Microsoft Windows ME(Millenium Edition)(r). 
		</P
><P
>		  Software "Versions" help a manufacturer differentiate
		  their current product from their
		  previous products.  Most do not identify their products
		  by the year they were released.
		  Instead, the "original" version of their software will
		  often be numbered "1.0", with
		  small bug-fix releases on subsequent tenths of a digit.  In most cases, it's not
		  a decimal number; for instance, often 1.9 is an <EM
>older</EM
> version
		  of the software than 1.11,
		  but is a <EM
>newer</EM
> version than 1.1.1.
		</P
><P
>		  In general, a "Version" in Bugzilla should refer to 
		  <EM
>released</EM
>
		  products, not products that have not yet been released 
		  to the public.  Forthcoming products
		  are what the Target Milestone field is for.
		</P
><P
></P
></DIV
></DIV
>
	  </P
><P
>	    A "Component" is a piece of a Product.
	    It may be a standalone program, or some other logical
	    division of a Product or Program. 
	    Normally, a Component has a single Owner, who is responsible
	    for overseeing efforts to improve that Component.
	    <DIV
CLASS="EXAMPLE"
><A
NAME="AEN755"
></A
><P
><B
>Example 4-2. Mozilla Webtools Components</B
></P
><DIV
CLASS="INFORMALEXAMPLE"
><A
NAME="AEN757"
></A
><P
></P
><P
>		  Mozilla's "Webtools" Product is composed of several pieces (Components):
		  <P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
><EM
>Bonsai</EM
>,
		      a tool to show recent changes to Mozilla</TD
></TR
><TR
><TD
><EM
>Bugzilla</EM
>,
		      a defect-tracking tool</TD
></TR
><TR
><TD
><EM
>Build</EM
>,
		      a tool to automatically compile source code
		      into machine-readable form</TD
></TR
><TR
><TD
><EM
>Despot</EM
>,
		      a program that controls access to the other Webtools</TD
></TR
><TR
><TD
><EM
>LXR</EM
>,
		      a utility that automatically marks up text files
		    to make them more readable</TD
></TR
><TR
><TD
><EM
>MozBot</EM
>,
		      a "robot" that announces changes to Mozilla in Chat</TD
></TR
><TR
><TD
><EM
>TestManager</EM
>,
		      a tool to help find bugs in Mozilla</TD
></TR
><TR
><TD
><EM
>Tinderbox</EM
>,
		      which displays reports from Build</TD
></TR
></TBODY
></TABLE
><P
></P
>
		</P
><P
>		  A different person is responsible for each of these Components.
		  Tara Hernandez keeps
		  the "Bugzilla" component up-to-date.
		</P
><P
></P
></DIV
></DIV
>
	  </P
><P
>	    A "Milestone", or "Target Milestone" is a often a planned future "Version" of a
	    product.  In many cases, though, Milestones simply represent significant dates for
	    a developer.  Having certain features in your Product is frequently
	    tied to revenue (money)
	    the developer will receive if the features work by the time she 
	    reaches the Target Milestone.
	    Target Milestones are a great tool to organize your time.
	    If someone will pay you $100,000 for
	    incorporating certain features by a certain date,
	    those features by that Milestone date become
	    a very high priority.  Milestones tend to be highly malleable creatures,
	    though, that appear
	    to be in reach but are out of reach by the time the important day arrives.
	  </P
><P
>	    The Bugzilla Project has set up Milestones for future 
	    Bugzilla versions 2.14, 2.16, 2.18, 3.0, etc.  However,
	    a Target Milestone can just as easily be a specific date,
	    code name, or weird alphanumeric
	    combination, like "M19".
	  </P
></LI
><LI
><P
>	    OK, now let's select the "Bugzilla" component from its scrollbox.
	  </P
></LI
><LI
><P
>	    Skip down the page a bit -- do you see the "submit query" button?
	    Select it, and let's run
	    this query!
	  </P
></LI
><LI
><P
>	    Congratulations!  You've completed your first Query, and have before you the Bug List
	    of the author of this Guide, Matthew P. Barnson (barnboy@trilobyte.net).  If I'm
	    doing well,
	    you'll have a cryptic "Zarro Boogs Found" message on your screen.  It is just
	    a happy hacker's way of saying "Zero Bugs Found".  However, I am fairly certain I will
	    always have some bugs assigned to me that aren't done yet,
	    so you won't often see that message!
	  </P
></LI
></OL
><P
>	I encourage you to click the bug numbers in the left-hand column and examine
	my bugs.  Also notice that if you click the underlined 
	links near the top of this page, they do
	not take you to context-sensitive help here,
	but instead sort the columns of bugs on the screen!
	When you need to sort your bugs by priority, severity,
	or the people they are assigned to, this
	is a tremendous timesaver.
      </P
><P
>	A couple more interesting things about the Bug List page:
	<P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
><EM
>Change Columns</EM
>:
	    by selecting this link, you can show all kinds
	    of information in the Bug List</TD
></TR
><TR
><TD
><EM
>Change several bugs at once</EM
>:
	    If you have sufficient rights to change all
	    the bugs shown in the Bug List, you can mass-modify them.
	    This is a big time-saver.</TD
></TR
><TR
><TD
><EM
>Send mail to bug owners</EM
>:
	    If you have many related bugs, you can request
	    an update from every person who owns the bugs in
	    the Bug List asking them the status.</TD
></TR
><TR
><TD
><EM
>Edit this query</EM
>:
	    If you didn't get exactly the results you were looking for,
	    you can return to the Query page through this link and make
	    small revisions to the query you just made so
	    you get more accurate results.</TD
></TR
></TBODY
></TABLE
><P
></P
>
      </P
><DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>	  There are many more options to the Bugzilla Query Page 
	  and the Bug List than I have shown you.
	  But this should be enough for you to learn to get around.
	  I encourage you to check out the
	  <A
HREF="http://www.mozilla.org/bugs/"
TARGET="_top"
>Bugzilla Home Page</A
>
	  to learn about the Anatomy
	  and Life Cycle of a Bug before continuing.
	</P
></BLOCKQUOTE
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="BUGREPORTS"
>4.3.3. Creating and Managing Bug Reports</A
></H2
><TABLE
BORDER="0"
WIDTH="100%"
CELLSPACING="0"
CELLPADDING="0"
CLASS="EPIGRAPH"
><TR
><TD
WIDTH="45%"
>&nbsp;</TD
><TD
WIDTH="45%"
ALIGN="LEFT"
VALIGN="TOP"
><I
><P
><I
>And all this time, I thought we were taking bugs <EM
>out</EM
>...</I
></P
></I
></TD
></TR
></TABLE
><DIV
CLASS="SECTION"
><HR><H3
CLASS="SECTION"
><A
NAME="BUG_WRITING"
>4.3.3.1. Writing a Great Bug Report</A
></H3
><P
>	  Before we plunge into writing your first bug report, I encourage you to read 
	  <A
HREF="http://www.mozilla.org/quality/bug-writing-guidelines.html"
TARGET="_top"
>Mozilla.org's Bug
	    Writing Guidelines</A
>.  While some of the advice is Mozilla-specific, the basic
	  principles of reporting Reproducible, Specific bugs, isolating the Product you are
	  using, the Version of the Product, the Component which failed, the Hardware Platform, and
	  Operating System you were using at the time of the failure go a long way toward ensuring accurate,
	  responsible fixes for the bug that bit you.
	</P
><P
>	  While you are at it, why not learn how to find previously reported bugs?  Mozilla.org
	  has published a great tutorial on finding duplicate bugs, available at
	  <A
HREF="http://www.mozilla.org/quality/help/beginning-duplicate-finding.html"
TARGET="_top"
>	    http://www.mozilla.org/quality/help/beginning-duplicate-finding.html</A
>.
	</P
><P
>	  I realize this was a lot to read.  However, understanding the mentality of writing
	  great bug reports will help us on the next part!
	</P
><P
></P
><OL
TYPE="1"
><LI
><P
>	      Go back to <A
HREF="http://landfill.tequilarista.org/mozilla/bugzilla/"
TARGET="_top"
>		http://landfill.tequilarista.org/mozilla/bugzilla/</A
>
	      in your browser.
	    </P
></LI
><LI
><P
>	      Select the 
	      <A
HREF="http://landfill.tequilarista.org/mozilla/bugzilla/enter_bug.cgi"
TARGET="_top"
>		Enter a new bug report</A
> link.
	    </P
></LI
><LI
><P
>	      Select a product.
	    </P
></LI
><LI
><P
>	      Now you should be at the "Enter Bug" form.
	      The "reporter" should have been automatically filled out
	      for you (or else Bugzilla prompted you to Log In again
	      -- you did keep the email with your username
	      and password, didn't you?).
	    </P
></LI
><LI
><P
>	      Select a Component in the scrollbox.
	    </P
></LI
><LI
><P
>	      Bugzilla should have made reasonable guesses, based upon your browser,
	      for the "Platform" and "OS" drop-down
	      boxes.  If those are wrong, change them -- if you're on an SGI box
	      running IRIX, we want to know!
	    </P
></LI
><LI
><P
>	      Fill in the "Assigned To" box with the email address you provided earlier. 
	      This way you don't end up sending copies of your bug to lots of other people,
	      since it's just a test bug.
	    </P
></LI
><LI
><P
>	      Leave the "CC" text box blank. 
	      Fill in the "URL" box with "http://www.mozilla.org".
	    </P
></LI
><LI
><P
>	      Enter "The Bugzilla Guide" in the Summary text box,
	      and place any comments you have on this
	      tutorial, or the Guide in general, into the Description box.
	    </P
></LI
></OL
><P
>	  Voila!  Select "Commit" and send in your bug report!
	  Next we'll look at resolving bugs.
	</P
></DIV
><DIV
CLASS="SECTION"
><HR><H3
CLASS="SECTION"
><A
NAME="BUG_MANAGE"
>4.3.3.2. Managing your Bug Reports</A
></H3
><P
>	  OK, you should have a link to the bug you just created near the top of your page.
	  It should say
	  "Bug XXXX posted", with a link to the right saying "Back to BUG# XXXX".
	  Select this link.
	</P
><P
></P
><OL
TYPE="1"
><LI
><P
>	      Scroll down a bit on the subsequent page,
	      until you see the "Resolve bug, changing resolution to (dropdown box).
	      Normally, you would
	      "Accept bug (change status to ASSIGNED)", fix it, and then resolve.
	      But in this case, we're
	      going to short-circuit the process because this wasn't a real bug.
	      Change the dropdown next to
	      "Resolve Bug" to "INVALID", make sure the radio button is
	      marked next to "Resolve Bug", then
	      click "Commit".
	    </P
></LI
><LI
><P
>	      Hey!  It said it couldn't take the change in a big red box!
	      That's right, you must specify
	      a Comment in order to make this change.  Select the "Back"
	      button in your browser, add a
	      Comment, then try Resolving the bug with INVALID status again.
	      This time it should work.
	    </P
></LI
></OL
><P
>	  You have now learned the basics of Bugzilla navigation,
	  entering a bug, and bug maintenance.
	  I encourage you to explore these features, and see what you can do with them!
	  We'll spend no more time on individual Bugs or Queries from this point on, so you are
	  on your own there.
	</P
><P
>	  But I'll give a few last hints!
	</P
><P
>	  There is a <A
HREF="http://bugzilla.mozilla.org/help.html"
TARGET="_top"
>CLUE</A
>
	  on the Query page
	  that will teach you more how to use the form.
	</P
><P
>	  If you click the hyperlink on the
	  <A
HREF="http://bugzilla.mozilla.org/describecomponents.cgi"
TARGET="_top"
>Component</A
>
	  box of the Query page, you will be presented a form that will describe what all
	  the components are.
	</P
><P
>	  Possibly the most powerful feature of the Query page is the 
	  <A
HREF="http://bugzilla.mozilla.org/booleanchart.html"
TARGET="_top"
>Boolean Chart</A
> section.
	  It's a bit confusing to use the first time, but can provide unparalleled
	  flexibility in your queries,
	  allowing you to build extremely powerful requests.
	</P
><P
>	  Finally, you can build some nifty 
	  <A
HREF="http://bugzilla.mozilla.org/reports.cgi"
TARGET="_top"
>Reports</A
>
	  using the "Bug Reports" link near the bottom of the query page, and also
	  available via the "Reports" link
	  at the footer of each page.
	</P
></DIV
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="INIT4ME"
>4.4. What's in it for me?</A
></H1
><TABLE
BORDER="0"
WIDTH="100%"
CELLSPACING="0"
CELLPADDING="0"
CLASS="EPIGRAPH"
><TR
><TD
WIDTH="45%"
>&nbsp;</TD
><TD
WIDTH="45%"
ALIGN="LEFT"
VALIGN="TOP"
><I
><P
><I
>Indiana, it feels like we walking on fortune cookies!</I
></P
><P
><I
>These ain't fortune cookies, kid...</I
></P
></I
></TD
></TR
></TABLE
><P
>      Customized User Preferences offer tremendous versatility to
      your individual Bugzilla experience.
      Let's plunge into what you can do!  The first step is to click
      the "Edit prefs" link at the footer of each page once you
      have logged in to
      <A
HREF="http://landfill.tequilarista.org/mozilla/bugzilla/query.cgi?GoAheadAndLogIn=1"
TARGET="_top"
>      Landfill</A
>.
    </P
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="ACCOUNTSETTINGS"
>4.4.1. Account Settings</A
></H2
><P
>	On this page, you can change your basic Account Settings,
	including your password and full name.
	For security reasons, in order to change anything on this page you
	must type your <EM
>current</EM
>
	password into the "Old Password" field. 
	If you wish to change your password, type the new password you
	want into the "New Password" field and again into the "Re-enter 
	new password" field to ensure
	you typed your new password correctly.  Select the "Submit" button and you're done!
      </P
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="EMAILSETTINGS"
>4.4.2. Email Settings</A
></H2
><DIV
CLASS="SECTION"
><H3
CLASS="SECTION"
><A
NAME="NOTIFICATION"
>4.4.2.1. Email Notification</A
></H3
><P
>	  Ahh, here you can reduce or increase the amount of email sent you from Bugzilla!
	  In the drop-down "Notify me of changes to", select one of
	  <P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
><EM
>All qualifying bugs</EM
>: sends you every change to every bug
	      where your name is somewhere on it, regardless of who changed it.</TD
></TR
><TR
><TD
><EM
>Only those bugs which I am listed in the CC line</EM
>: prevents
	      you from receiving mail for which you are the reporter,'
	      owner, or QA contact.  If you are on the CC
	      list, presumably someone had a <EM
>good</EM
>
	      reason for you to get the email.</TD
></TR
><TR
><TD
><EM
>All qulifying bugs except those which I change</EM
>:
	      This is the default, and
	      a sensible setting.  If someone else changes your bugs, you will get emailed,
	      but if you change bugs
	      yourself you will receive no notification of the change.</TD
></TR
></TBODY
></TABLE
><P
></P
>
	</P
></DIV
><DIV
CLASS="SECTION"
><HR><H3
CLASS="SECTION"
><A
NAME="NEWEMAILTECH"
>4.4.2.2. New Email Technology</A
></H3
><DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>	    This option may not be available in all Bugzilla installations, depending upon
	    the preferences of the systems administrator responsible for the setup of your Bugzilla.
	    However, if you really want this functionality, ask her to "enable newemailtech
	    in Params"
	    and "make it the default for all new users", referring her to the Administration section
	    of this Guide.
	  </P
></BLOCKQUOTE
></DIV
><P
>	  Disregard the warnings about "experimental and bleeding edge"; the code to handle email
	  in a cleaner manner than that historically used for Bugzilla is
	  quite robust and well-tested now.
	</P
><P
>	  I recommend you enable the option, "Click here to sign up (and risk any bugs)".
	  Your email-box
	  will thank you for it.  The fundamental shift in "newemailtech" is away from standard UNIX
	  "diff" output, which is quite ugly, to a prettier, better laid-out email.
	</P
></DIV
><DIV
CLASS="SECTION"
><HR><H3
CLASS="SECTION"
><A
NAME="WATCHSETTINGS"
>4.4.2.3. "Watching" Users</A
></H3
><DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>	    This option may not be available in all Bugzilla installations, depending upon
	    the preferences of the systems administrator responsible for the setup of your Bugzilla.
	    However, if you really want this functionality, ask her to "enable watchers in Params".
	  </P
></BLOCKQUOTE
></DIV
><P
>	  By entering user email names into the "Users to watch" text entry box, delineated by commas,
	  you can watch bugs of other users.  This powerful functionality enables seamless transitions
	  as developers change projects, managers wish to get in touch with the issues faced by their
	  direct reports, or users go on vacation.  If any of these three situations apply
	  to you, you will undoubtedly find this feature quite convenient.
	</P
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="FOOTERSETTINGS"
>4.4.3. Page Footer</A
></H2
><DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>	  By default, this page is quite barren.  However, go explore the Query Page some more; you will
	  find that you can store numerous queries on the server, so if you regularly run a particular query
	  it is just a drop-down menu away.  On this page of Preferences, if you have many stored
	  queries you can elect to have them always one-click away!
	</P
></BLOCKQUOTE
></DIV
><P
>	If you have many stored queries on the server, here you will find individual drop-downs for each
	stored query.  Each drop-down gives you the option of that query appearing on the footer of every
	page in Bugzilla!  This gives you powerful one-click access to any complex searches you may set up,
	and is an excellent way to impress your boss...
      </P
><DIV
CLASS="TIP"
><BLOCKQUOTE
CLASS="TIP"
><P
><B
>Tip: </B
>By default, the "My Bugs" link appears at the bottom of each page.  However, this query
	gives you both the bugs you have reported, as well as those you are assigned.  One of the most
	common uses for this page is to remove the "My Bugs" link, replacing it with two other queries,
	commonly called "My Bug Reports" and "My Bugs" (but only referencing bugs assigned to you).  This
	allows you to distinguish those bugs you have reported from those you are assigned.  I commonly
	set up complex Boolean queries in the Query page and link them to my footer in this page.  When
	they are significantly complex, a one-click reference can save hours of work.</P
></BLOCKQUOTE
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H2
CLASS="SECTION"
><A
NAME="PERMISSIONSETTINGS"
>4.4.4. Permissions</A
></H2
><P
>	This is a purely informative page which outlines your current permissions on
	this installation of Bugzilla.  If you have permissions to grant certain permissions to
	other users, the "other users" link appears on this page as well as the footer.
	For more information regarding user administration, please consult the Administration
	section of this Guide.
      </P
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="USINGBZ-CONC"
>4.5. Using Bugzilla-Conclusion</A
></H1
><P
>      Thank you for reading through this portion of the Bugzilla Guide.  I anticipate
      it may not yet meet the needs of all readers.  If you have additional comments or
      corrections to make, please submit your contributions to the
      <A
HREF="mailto://mozilla-webtools@mozilla.org"
TARGET="_top"
>mozilla-webtools</A
>
      mailing list/newsgroup.  The mailing list is mirrored to the netscape.public.mozilla.webtools
      newsgroup, and the newsgroup is mirrored to mozilla-webtools@mozilla.org
    </P
></DIV
></DIV
><DIV
CLASS="CHAPTER"
><HR><H1
><A
NAME="INTEGRATION"
>Chapter 5. Integrating Bugzilla with Third-Party Tools</A
></H1
><DIV
CLASS="SECTION"
><H1
CLASS="SECTION"
><A
NAME="BONSAI"
>5.1. Bonsai</A
></H1
><P
>We need Bonsai integration information.</P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="CVS"
>5.2. CVS</A
></H1
><P
>We need CVS integration information</P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="SCM"
>5.3. Perforce SCM</A
></H1
><P
>      Richard Brooksby and his team have an integration tool
      in public beta.  You can find it at
      <A
HREF="http://www.ravenbrook.com/project/p4dt"
TARGET="_top"
>	http://www.ravenbrook.com/project/p4dti</A
>.
    </P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="TINDERBOX"
>5.4. Tinderbox</A
></H1
><P
>We need Tinderbox integration information</P
></DIV
></DIV
><DIV
CLASS="CHAPTER"
><HR><H1
><A
NAME="FUTURE"
>Chapter 6. The Future of Bugzilla</A
></H1
><TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><PRE
CLASS="SYNOPSIS"
>This section largely contributed by Matthew Tuck</PRE
></TD
></TR
></TABLE
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="SPAMLITE"
>6.1. Reducing Spam</A
></H1
><P
><P
CLASS="LITERALLAYOUT"
>Those&nbsp;who&nbsp;use&nbsp;Bugzilla&nbsp;frequently&nbsp;are&nbsp;probably&nbsp;used&nbsp;to&nbsp;notification&nbsp;spam<br>
-&nbsp;unwanted&nbsp;or&nbsp;unnecessary&nbsp;notifications.&nbsp;&nbsp;A&nbsp;number&nbsp;of&nbsp;proposals&nbsp;have<br>
been&nbsp;put&nbsp;forward&nbsp;to&nbsp;attempt&nbsp;to&nbsp;reduce&nbsp;this.<br>
<br>
1.&nbsp;Reduce&nbsp;CC&nbsp;Spam<br>
<br>
Some&nbsp;of&nbsp;you&nbsp;probably&nbsp;know&nbsp;me&nbsp;as&nbsp;that&nbsp;guy&nbsp;who&nbsp;CCs&nbsp;on&nbsp;heaps&nbsp;and&nbsp;heaps&nbsp;of<br>
bugs.&nbsp;&nbsp;Just&nbsp;as&nbsp;you&nbsp;get&nbsp;a&nbsp;lot&nbsp;of&nbsp;CC&nbsp;changes&nbsp;from&nbsp;me,&nbsp;so&nbsp;do&nbsp;I&nbsp;get&nbsp;a&nbsp;lot<br>
from&nbsp;others.&nbsp;&nbsp;Why&nbsp;should&nbsp;CC&nbsp;changes&nbsp;send&nbsp;out&nbsp;email&nbsp;notifications?<br>
<br>
It's&nbsp;not&nbsp;necessarily&nbsp;the&nbsp;best&nbsp;idea&nbsp;to&nbsp;just&nbsp;remove&nbsp;the&nbsp;CC&nbsp;spam,&nbsp;there&nbsp;are<br>
other&nbsp;issues&nbsp;too,&nbsp;like&nbsp;the&nbsp;difficulty&nbsp;of&nbsp;adding&nbsp;to&nbsp;large&nbsp;CC&nbsp;fields.<br>
<br>
For&nbsp;these&nbsp;reasons&nbsp;and&nbsp;more,&nbsp;an&nbsp;RFE&nbsp;for&nbsp;a&nbsp;per&nbsp;user&nbsp;"BCC"&nbsp;facility&nbsp;exists<br>
that&nbsp;people&nbsp;could&nbsp;use&nbsp;to&nbsp;silently&nbsp;and&nbsp;privately&nbsp;track&nbsp;bugs,&nbsp;in&nbsp;a&nbsp;similar<br>
way&nbsp;to&nbsp;voting&nbsp;today,&nbsp;but&nbsp;applying&nbsp;to&nbsp;an&nbsp;unlimited&nbsp;number&nbsp;of&nbsp;bugs.&nbsp;&nbsp;See<br>
"http://bugzilla.mozilla.org/show_bug.cgi?id=7345".<br>
<br>
2.&nbsp;Bulk&nbsp;Changes<br>
<br>
You&nbsp;know&nbsp;the&nbsp;drill&nbsp;-&nbsp;a&nbsp;large&nbsp;milestone&nbsp;change,&nbsp;a&nbsp;component&nbsp;movement,<br>
whatever,&nbsp;and&nbsp;lots&nbsp;of&nbsp;notifications&nbsp;are&nbsp;generated.&nbsp;&nbsp;If&nbsp;there's&nbsp;enough<br>
maybe&nbsp;you'll&nbsp;just&nbsp;go&nbsp;delete,&nbsp;delete,&nbsp;delete,&nbsp;whoops,&nbsp;there&nbsp;goes&nbsp;another<br>
notification&nbsp;that&nbsp;wasn't&nbsp;from&nbsp;the&nbsp;bulk&nbsp;change&nbsp;you&nbsp;missed.<br>
<br>
Shouldn't&nbsp;bulk&nbsp;changes&nbsp;send&nbsp;out&nbsp;one&nbsp;notification?&nbsp;&nbsp;A&nbsp;proposal&nbsp;for&nbsp;this<br>
is&nbsp;at&nbsp;"http://bugzilla.mozilla.org/show_bug.cgi?id=26943".<br>
<br>
3.&nbsp;Configurable&nbsp;Notification&nbsp;Criteria<br>
<br>
It&nbsp;would&nbsp;be&nbsp;good&nbsp;if&nbsp;you&nbsp;could&nbsp;choose&nbsp;what&nbsp;you&nbsp;want&nbsp;to&nbsp;receive.&nbsp;&nbsp;There<br>
are&nbsp;two&nbsp;parts&nbsp;to&nbsp;this.<br>
<br>
(a)&nbsp;Choose&nbsp;a&nbsp;selection&nbsp;of&nbsp;bugs&nbsp;you're&nbsp;interested&nbsp;in.&nbsp;&nbsp;This&nbsp;would&nbsp;be<br>
similar&nbsp;to&nbsp;CC&nbsp;except&nbsp;you&nbsp;let&nbsp;the&nbsp;set&nbsp;be&nbsp;computed&nbsp;from&nbsp;selection&nbsp;criteria<br>
rather&nbsp;than&nbsp;limited&nbsp;to&nbsp;the&nbsp;bugs&nbsp;your&nbsp;name&nbsp;is&nbsp;on.&nbsp;&nbsp;There&nbsp;is&nbsp;currently&nbsp;a<br>
limited&nbsp;version&nbsp;of&nbsp;this&nbsp;in&nbsp;the&nbsp;bugzilla&nbsp;preferences,&nbsp;ie&nbsp;"all&nbsp;qualifying<br>
bugs"/"all&nbsp;qualifying&nbsp;bugs&nbsp;except&nbsp;the&nbsp;ones&nbsp;I&nbsp;change"/"only&nbsp;those&nbsp;bugs<br>
which&nbsp;I&nbsp;am&nbsp;listed&nbsp;on&nbsp;the&nbsp;cc&nbsp;line".<br>
(b)&nbsp;Choose&nbsp;what&nbsp;changes&nbsp;will&nbsp;trigger&nbsp;a&nbsp;notification&nbsp;for&nbsp;the&nbsp;bugs&nbsp;you&nbsp;are<br>
watching.&nbsp;&nbsp;With&nbsp;this,&nbsp;you&nbsp;could&nbsp;choose&nbsp;whether&nbsp;you&nbsp;want&nbsp;to&nbsp;receive&nbsp;cc,<br>
dependency&nbsp;and&nbsp;keyword&nbsp;changes,&nbsp;for&nbsp;example.<br>
<br>
Both&nbsp;of&nbsp;these&nbsp;proposals&nbsp;live&nbsp;at<br>
"http://bugzilla.mozilla.org/show_bug.cgi?id=14137".</P
></P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="SEARCHING"
>6.2. Better Searching</A
></H1
><P
><P
CLASS="LITERALLAYOUT"
>Current&nbsp;searching&nbsp;tools&nbsp;in&nbsp;Bugzilla&nbsp;include&nbsp;the&nbsp;querying&nbsp;mechanism,<br>
special&nbsp;summary&nbsp;reports&nbsp;and&nbsp;dependency&nbsp;trees.&nbsp;&nbsp;This&nbsp;message&nbsp;is&nbsp;about&nbsp;new<br>
facilities.<br>
<br>
1.&nbsp;General&nbsp;Summary&nbsp;Reports<br>
<br>
For&nbsp;some&nbsp;time&nbsp;now&nbsp;it&nbsp;has&nbsp;been&nbsp;apparent&nbsp;to&nbsp;me&nbsp;that&nbsp;the&nbsp;query&nbsp;bug&nbsp;list<br>
leaves&nbsp;a&nbsp;little&nbsp;to&nbsp;be&nbsp;desired&nbsp;in&nbsp;its&nbsp;linear&nbsp;nature.&nbsp;&nbsp;There&nbsp;is&nbsp;a&nbsp;need&nbsp;to<br>
have&nbsp;categorised&nbsp;subsets,&nbsp;and&nbsp;counts&nbsp;of&nbsp;each&nbsp;category.&nbsp;&nbsp;If&nbsp;you&nbsp;don't<br>
believe&nbsp;me,&nbsp;how&nbsp;about&nbsp;these&nbsp;facilities&nbsp;already&nbsp;in&nbsp;place&nbsp;or&nbsp;which&nbsp;people<br>
have&nbsp;asked&nbsp;for:<br>
<br>
Most&nbsp;Doomed&nbsp;Reports&nbsp;-&nbsp;Categorised&nbsp;On&nbsp;Assignee,&nbsp;Shows&nbsp;and&nbsp;Counts&nbsp;Number<br>
of&nbsp;Bugs&nbsp;For&nbsp;Each&nbsp;Assignee<br>
Bug&nbsp;#15806&nbsp;(Most&nbsp;Voted&nbsp;For&nbsp;Bugs)&nbsp;-&nbsp;Categorised&nbsp;On&nbsp;Product,&nbsp;Shows&nbsp;Bugs<br>
Voters&nbsp;Most&nbsp;Want&nbsp;Fixed<br>
Bug&nbsp;#9789&nbsp;(BugAThon&nbsp;Tracking&nbsp;Page)&nbsp;-&nbsp;Categorised&nbsp;On&nbsp;Developer&nbsp;(Subset),<br>
Counts&nbsp;Number&nbsp;of&nbsp;Bugs<br>
Bug&nbsp;#9409&nbsp;and&nbsp;#9411&nbsp;-&nbsp;The&nbsp;desire&nbsp;to&nbsp;be&nbsp;able&nbsp;to&nbsp;report&nbsp;on&nbsp;more&nbsp;subsets.<br>
<br>
Hopefully&nbsp;you&nbsp;can&nbsp;see&nbsp;the&nbsp;gist&nbsp;of&nbsp;what&nbsp;is&nbsp;desired&nbsp;here.&nbsp;&nbsp;It's&nbsp;a&nbsp;general<br>
reporting&nbsp;mechanism.<br>
<br>
This&nbsp;mechanism&nbsp;lets&nbsp;you&nbsp;choose&nbsp;the&nbsp;subset&nbsp;of&nbsp;bugs&nbsp;to&nbsp;operate&nbsp;on&nbsp;(like<br>
query),&nbsp;let's&nbsp;you&nbsp;categorise&nbsp;them,&nbsp;possibly&nbsp;along&nbsp;with&nbsp;subcategories&nbsp;and<br>
counts&nbsp;the&nbsp;number&nbsp;of&nbsp;bugs&nbsp;within&nbsp;each&nbsp;category.&nbsp;&nbsp;It&nbsp;might&nbsp;or&nbsp;might&nbsp;not<br>
show&nbsp;the&nbsp;actual&nbsp;bugs&nbsp;themselves,&nbsp;and&nbsp;it&nbsp;might&nbsp;limit&nbsp;the&nbsp;number&nbsp;of&nbsp;bugs<br>
within&nbsp;a&nbsp;category,&nbsp;or&nbsp;categories&nbsp;to&nbsp;report&nbsp;on.<br>
<br>
I'm&nbsp;further&nbsp;sure&nbsp;that&nbsp;many&nbsp;applications&nbsp;of&nbsp;this&nbsp;mechanism&nbsp;would&nbsp;only&nbsp;be<br>
recognised&nbsp;once&nbsp;it&nbsp;was&nbsp;implemented.<br>
<br>
The&nbsp;general&nbsp;summary&nbsp;reports&nbsp;bug&nbsp;is&nbsp;at<br>
"http://bugzilla.mozilla.org/show_bug.cgi?id=12282".<br>
<br>
2.&nbsp;Related&nbsp;Bugs<br>
<br>
It&nbsp;would&nbsp;be&nbsp;nice&nbsp;to&nbsp;have&nbsp;a&nbsp;field&nbsp;where&nbsp;you&nbsp;could&nbsp;enter&nbsp;other&nbsp;bugs<br>
related&nbsp;to&nbsp;the&nbsp;current&nbsp;bug&nbsp;-&nbsp;it&nbsp;would&nbsp;be&nbsp;handy&nbsp;for&nbsp;navigation&nbsp;and<br>
possibly&nbsp;even&nbsp;finding&nbsp;duplicates.&nbsp;&nbsp;See<br>
"http://bugzilla.mozilla.org/show_bug.cgi?id=12286".<br>
<br>
3.&nbsp;Column&nbsp;Specification&nbsp;Support<br>
<br>
Currently&nbsp;query&nbsp;seems&nbsp;to&nbsp;get&nbsp;what&nbsp;columns&nbsp;to&nbsp;report&nbsp;on&nbsp;from&nbsp;whatever&nbsp;the<br>
user&nbsp;last&nbsp;used.&nbsp;&nbsp;This&nbsp;doesn't&nbsp;work&nbsp;well&nbsp;for&nbsp;"prepackaged&nbsp;queries",&nbsp;where<br>
you&nbsp;followed&nbsp;a&nbsp;link.&nbsp;&nbsp;You&nbsp;can&nbsp;probably&nbsp;add&nbsp;a&nbsp;column&nbsp;by&nbsp;specifying&nbsp;a&nbsp;sort<br>
column,&nbsp;but&nbsp;this&nbsp;is&nbsp;difficult&nbsp;and&nbsp;suboptimal.<br>
<br>
Furthermore,&nbsp;I&nbsp;find&nbsp;that&nbsp;when&nbsp;I&nbsp;want&nbsp;to&nbsp;add&nbsp;a&nbsp;column&nbsp;to&nbsp;a&nbsp;query,&nbsp;it's<br>
usually&nbsp;a&nbsp;one&nbsp;off&nbsp;and&nbsp;I&nbsp;would&nbsp;prefer&nbsp;it&nbsp;to&nbsp;go&nbsp;away&nbsp;for&nbsp;the&nbsp;next&nbsp;query.&nbsp;<br>
Hence,&nbsp;it&nbsp;would&nbsp;be&nbsp;nice&nbsp;to&nbsp;specify&nbsp;the&nbsp;columns&nbsp;that&nbsp;appear&nbsp;on&nbsp;the&nbsp;query<br>
(and&nbsp;general&nbsp;summary&nbsp;report)&nbsp;pages.&nbsp;&nbsp;The&nbsp;default&nbsp;query&nbsp;mechanism&nbsp;should<br>
be&nbsp;able&nbsp;to&nbsp;let&nbsp;you&nbsp;specify&nbsp;your&nbsp;default&nbsp;columns.<br>
<br>
This&nbsp;proposal&nbsp;lives&nbsp;at<br>
"http://bugzilla.mozilla.org/show_bug.cgi?id=12284".</P
></P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="TRACKINGBUGS"
>6.3. Description Flags and Tracking Bugs</A
></H1
><P
><P
CLASS="LITERALLAYOUT"
>Since&nbsp;I&nbsp;last&nbsp;posted&nbsp;on&nbsp;this&nbsp;issue,&nbsp;we&nbsp;now&nbsp;have&nbsp;"keywords"&nbsp;that&nbsp;solve<br>
many&nbsp;of&nbsp;the&nbsp;issues&nbsp;of&nbsp;description&nbsp;and&nbsp;status&nbsp;whiteboard&nbsp;keywords.&nbsp;&nbsp;We<br>
have&nbsp;seen&nbsp;a&nbsp;migration&nbsp;towards&nbsp;keywords,&nbsp;but&nbsp;there&nbsp;is&nbsp;still&nbsp;further&nbsp;to<br>
go.<br>
<br>
Description&nbsp;(&nbsp;+&nbsp;Status&nbsp;Whiteboard&nbsp;)&nbsp;Keywords<br>
--------------------------------------------<br>
<br>
Some&nbsp;description&nbsp;keywords&nbsp;remain.&nbsp;&nbsp;I'd&nbsp;like&nbsp;to&nbsp;hear&nbsp;what&nbsp;reasons,&nbsp;other<br>
than&nbsp;time,&nbsp;there&nbsp;are&nbsp;for&nbsp;these&nbsp;staying&nbsp;as&nbsp;they&nbsp;are.&nbsp;&nbsp;I'm&nbsp;suspecting&nbsp;many<br>
are&nbsp;not&nbsp;really&nbsp;being&nbsp;used.&nbsp;&nbsp;Hopefully&nbsp;we&nbsp;can&nbsp;totally&nbsp;remove&nbsp;these<br>
eventually.<br>
<br>
Tracking&nbsp;Bugs<br>
-------------<br>
<br>
When&nbsp;I&nbsp;suggested&nbsp;keywords,&nbsp;I&nbsp;did&nbsp;so&nbsp;to&nbsp;get&nbsp;rid&nbsp;of&nbsp;tracking&nbsp;bugs&nbsp;too,<br>
though&nbsp;we've&nbsp;had&nbsp;less&nbsp;success&nbsp;on&nbsp;that&nbsp;front.<br>
<br>
There&nbsp;are&nbsp;many&nbsp;disadvantages&nbsp;to&nbsp;tracking&nbsp;bugs.<br>
<br>
-&nbsp;They&nbsp;can&nbsp;pollute&nbsp;bugs&nbsp;counts,&nbsp;and&nbsp;you&nbsp;must&nbsp;make&nbsp;sure&nbsp;you&nbsp;exclude<br>
them.&nbsp;&nbsp;I&nbsp;believe&nbsp;the&nbsp;meta&nbsp;keyword&nbsp;might&nbsp;be&nbsp;used&nbsp;for&nbsp;this&nbsp;purpose.<br>
-&nbsp;They&nbsp;have&nbsp;an&nbsp;assignee&nbsp;but&nbsp;there&nbsp;is&nbsp;nothing&nbsp;to&nbsp;fix,&nbsp;and&nbsp;that&nbsp;person&nbsp;can<br>
get&nbsp;whined&nbsp;at&nbsp;by&nbsp;Bugzilla.<br>
-&nbsp;It&nbsp;would&nbsp;be&nbsp;better&nbsp;to&nbsp;craft&nbsp;your&nbsp;own&nbsp;"dependency&nbsp;tree"&nbsp;rather&nbsp;than<br>
rely&nbsp;on&nbsp;a&nbsp;fixed&nbsp;hierachy&nbsp;in&nbsp;the&nbsp;bug&nbsp;system.<br>
-&nbsp;In&nbsp;creating&nbsp;a&nbsp;nice&nbsp;little&nbsp;hierachy,&nbsp;many&nbsp;bugs&nbsp;duplicate&nbsp;information<br>
that&nbsp;should&nbsp;be&nbsp;available&nbsp;in&nbsp;other&nbsp;ways,&nbsp;eg<br>
"http://bugzilla.mozilla.org/show_bug.cgi?id=12833"&nbsp;which&nbsp;is<br>
about&nbsp;beta&nbsp;1&nbsp;networking&nbsp;issues.&nbsp;&nbsp;These&nbsp;could&nbsp;fall&nbsp;behind&nbsp;the&nbsp;actual<br>
data.&nbsp;&nbsp;What&nbsp;tracking&nbsp;bugs&nbsp;are&nbsp;good&nbsp;for,&nbsp;ad&nbsp;hoc&nbsp;lists,&nbsp;is&nbsp;what&nbsp;keywords<br>
are&nbsp;better&nbsp;for.<br>
-&nbsp;An&nbsp;automatically&nbsp;generated&nbsp;dependency&nbsp;structure&nbsp;between&nbsp;one&nbsp;"tracking<br>
bug"&nbsp;and&nbsp;another&nbsp;would&nbsp;be&nbsp;better&nbsp;than&nbsp;a&nbsp;manual&nbsp;one,&nbsp;since&nbsp;it&nbsp;gives&nbsp;exact<br>
rather&nbsp;than&nbsp;manually&nbsp;set&nbsp;up&nbsp;classifications.<br>
<br>
Probably&nbsp;the&nbsp;only&nbsp;feature&nbsp;preventing&nbsp;tracking&nbsp;bugs&nbsp;being&nbsp;replaced&nbsp;is&nbsp;the<br>
dependency&nbsp;tree.&nbsp;&nbsp;The&nbsp;quintessential&nbsp;tracking&nbsp;bug&nbsp;seems&nbsp;to&nbsp;be&nbsp;bug&nbsp;#7229<br>
"chofmann's&nbsp;watch&nbsp;list",&nbsp;which&nbsp;probably&nbsp;has&nbsp;about&nbsp;a&nbsp;couple&nbsp;of&nbsp;hundred<br>
bugs&nbsp;at&nbsp;various&nbsp;levels,&nbsp;which&nbsp;allows&nbsp;a&nbsp;nice&nbsp;visualisation.<br>
<br>
Before&nbsp;keywords&nbsp;can&nbsp;replace&nbsp;tracking&nbsp;bugs&nbsp;better&nbsp;visualisation&nbsp;is&nbsp;going<br>
to&nbsp;be&nbsp;required.&nbsp;&nbsp;General&nbsp;summary&nbsp;reports&nbsp;and&nbsp;dependency&nbsp;forests&nbsp;of&nbsp;a&nbsp;bug<br>
list&nbsp;("http://bugzilla.mozilla.org/show_bug.cgi?id=12992")&nbsp;could&nbsp;both<br>
help,&nbsp;but&nbsp;neither&nbsp;solves&nbsp;the&nbsp;problem&nbsp;totally.&nbsp;&nbsp;Perhaps&nbsp;keywords&nbsp;within<br>
keywords&nbsp;would&nbsp;help&nbsp;here.&nbsp;&nbsp;In&nbsp;any&nbsp;case,&nbsp;I'm&nbsp;still&nbsp;thinking&nbsp;about&nbsp;this<br>
one.<br>
<br>
Some&nbsp;tracking&nbsp;bugs&nbsp;could&nbsp;definitely&nbsp;be&nbsp;turned&nbsp;into&nbsp;keywords&nbsp;immediately<br>
though,&nbsp;and&nbsp;I'll&nbsp;point&nbsp;the&nbsp;finger&nbsp;at<br>
"http://bugzilla.mozilla.org/show_bug.cgi?id=7954"&nbsp;here&nbsp;since&nbsp;that's<br>
what&nbsp;came&nbsp;to&nbsp;mind&nbsp;first.</P
></P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="BUGPROBS"
>6.4. Bug Issues</A
></H1
><P
><P
CLASS="LITERALLAYOUT"
>1.&nbsp;Inline&nbsp;Bug&nbsp;Changes<br>
<br>
Why&nbsp;do&nbsp;I&nbsp;see&nbsp;so&nbsp;many&nbsp;"moving&nbsp;to&nbsp;M5"&nbsp;and&nbsp;"reassigning&nbsp;to&nbsp;blahblah"<br>
messages,&nbsp;and&nbsp;in&nbsp;other&nbsp;circumstances&nbsp;none&nbsp;are&nbsp;entered?&nbsp;&nbsp;Why&nbsp;aren't&nbsp;these<br>
automatically&nbsp;generated?&nbsp;&nbsp;A&nbsp;comment&nbsp;should&nbsp;be&nbsp;only&nbsp;necessary&nbsp;when&nbsp;there<br>
is&nbsp;something&nbsp;to&nbsp;add,&nbsp;and&nbsp;if&nbsp;I'm&nbsp;not&nbsp;interested&nbsp;in&nbsp;this&nbsp;sort&nbsp;of<br>
information,&nbsp;I&nbsp;should&nbsp;be&nbsp;able&nbsp;to&nbsp;hide&nbsp;it.<br>
<br>
At&nbsp;the&nbsp;moment&nbsp;we're&nbsp;in&nbsp;a&nbsp;hybrid&nbsp;world&nbsp;where&nbsp;we&nbsp;don't&nbsp;get&nbsp;everything,&nbsp;but<br>
we&nbsp;can't&nbsp;get&nbsp;rid&nbsp;of&nbsp;the&nbsp;bug&nbsp;change&nbsp;"messages"&nbsp;either.&nbsp;&nbsp;Furthermore,<br>
"View&nbsp;Bug&nbsp;Activity"&nbsp;requires&nbsp;me&nbsp;to&nbsp;manually&nbsp;cross&nbsp;reference&nbsp;events&nbsp;on<br>
another&nbsp;page,&nbsp;rather&nbsp;than&nbsp;being&nbsp;able&nbsp;to&nbsp;visually&nbsp;see&nbsp;the&nbsp;chronological<br>
order.&nbsp;&nbsp;Shouldn't&nbsp;I&nbsp;be&nbsp;able&nbsp;to&nbsp;see&nbsp;all&nbsp;the&nbsp;information&nbsp;on&nbsp;one&nbsp;page?<br>
<br>
A&nbsp;proposal&nbsp;to&nbsp;allow&nbsp;bugs&nbsp;to&nbsp;be&nbsp;shown&nbsp;either&nbsp;way&nbsp;is&nbsp;at<br>
"http://bugzilla.mozilla.org/show_bug.cgi?id=11368".<br>
<br>
2.&nbsp;&nbsp;Hard&nbsp;Wrapping&nbsp;Comments<br>
<br>
One&nbsp;thing&nbsp;that&nbsp;annoys&nbsp;me&nbsp;is&nbsp;the&nbsp;fact&nbsp;that&nbsp;comments&nbsp;are&nbsp;"hard&nbsp;wrapped"&nbsp;to<br>
a&nbsp;certain&nbsp;column&nbsp;width.&nbsp;&nbsp;This&nbsp;is&nbsp;a&nbsp;mistake&nbsp;Internet&nbsp;Mail&nbsp;and&nbsp;News&nbsp;has<br>
made,&nbsp;unlike&nbsp;every&nbsp;word&nbsp;processor&nbsp;in&nbsp;existence,&nbsp;and&nbsp;as&nbsp;a&nbsp;consequence,<br>
Usenet&nbsp;suffers&nbsp;to&nbsp;this&nbsp;day&nbsp;from&nbsp;bad&nbsp;software.&nbsp;&nbsp;Why&nbsp;has&nbsp;Bugzilla&nbsp;repeated<br>
the&nbsp;problem?<br>
<br>
Hard&nbsp;wrapping&nbsp;to&nbsp;a&nbsp;certain&nbsp;column&nbsp;width&nbsp;is&nbsp;open&nbsp;to&nbsp;abuse&nbsp;(see&nbsp;old<br>
Mozilla&nbsp;browsers&nbsp;that&nbsp;didn't&nbsp;wrap&nbsp;properly,&nbsp;resulting&nbsp;in&nbsp;many&nbsp;ugly&nbsp;bug<br>
reports&nbsp;we&nbsp;have&nbsp;to&nbsp;read&nbsp;to&nbsp;this&nbsp;day),&nbsp;and&nbsp;furthermore&nbsp;doesn't&nbsp;expand&nbsp;to<br>
fill&nbsp;greater&nbsp;screen&nbsp;sizes.&nbsp;&nbsp;I'm&nbsp;also&nbsp;under&nbsp;the&nbsp;impression&nbsp;the&nbsp;current<br>
hard&nbsp;wrap&nbsp;uses&nbsp;a&nbsp;non-standard&nbsp;HTML&nbsp;facility.&nbsp;&nbsp;See<br>
"http://bugzilla.mozilla.org/show_bug.cgi?id=11901".<br>
<br>
3.&nbsp;REMIND&nbsp;and&nbsp;LATER&nbsp;Are&nbsp;Evil<br>
<br>
I&nbsp;really&nbsp;hate&nbsp;REMIND&nbsp;and&nbsp;LATER.&nbsp;&nbsp;Not&nbsp;because&nbsp;they&nbsp;mean&nbsp;something<br>
won't&nbsp;be&nbsp;implemented,&nbsp;but&nbsp;because&nbsp;they&nbsp;aren't&nbsp;the&nbsp;best&nbsp;solutions.<br>
<br>
Why&nbsp;are&nbsp;they&nbsp;bad?&nbsp;&nbsp;Well,&nbsp;basically&nbsp;because&nbsp;they&nbsp;are&nbsp;not&nbsp;resolved,&nbsp;yet<br>
they&nbsp;are&nbsp;marked&nbsp;as&nbsp;such.&nbsp;&nbsp;Hence&nbsp;queries&nbsp;have&nbsp;to&nbsp;be&nbsp;well&nbsp;crafted&nbsp;to<br>
include&nbsp;them.<br>
<br>
LATER,&nbsp;according&nbsp;to&nbsp;Bugzilla,&nbsp;means&nbsp;it&nbsp;won't&nbsp;be&nbsp;done&nbsp;this&nbsp;release.&nbsp;<br>
There&nbsp;is&nbsp;a&nbsp;better&nbsp;mechanism&nbsp;of&nbsp;doing&nbsp;this,&nbsp;that&nbsp;is&nbsp;assigning&nbsp;to<br>
nobody@mozilla.org&nbsp;and&nbsp;making&nbsp;the&nbsp;milestone&nbsp;blank.&nbsp;&nbsp;It's&nbsp;more&nbsp;likely&nbsp;to<br>
appear&nbsp;in&nbsp;a&nbsp;casual&nbsp;query,&nbsp;and&nbsp;it&nbsp;doesn't&nbsp;resolve&nbsp;the&nbsp;bug.<br>
<br>
REMIND,&nbsp;according&nbsp;to&nbsp;Bugzilla,&nbsp;means&nbsp;it&nbsp;might&nbsp;still&nbsp;be&nbsp;implemented&nbsp;this<br>
release.&nbsp;&nbsp;Well,&nbsp;why&nbsp;not&nbsp;just&nbsp;move&nbsp;it&nbsp;to&nbsp;a&nbsp;later&nbsp;milestone&nbsp;then?&nbsp;&nbsp;You're<br>
a&nbsp;lot&nbsp;less&nbsp;likely&nbsp;to&nbsp;forget&nbsp;it.&nbsp;&nbsp;If&nbsp;it's&nbsp;really&nbsp;needed,&nbsp;a&nbsp;keyword&nbsp;would<br>
be&nbsp;better.<br>
<br>
Some&nbsp;people&nbsp;can't&nbsp;use&nbsp;blank&nbsp;milestones&nbsp;to&nbsp;mean&nbsp;an&nbsp;untargetted&nbsp;milestone,<br>
since&nbsp;they&nbsp;use&nbsp;this&nbsp;to&nbsp;assess&nbsp;new&nbsp;bugs&nbsp;that&nbsp;have&nbsp;no&nbsp;target.&nbsp;&nbsp;Hence,&nbsp;it<br>
would&nbsp;be&nbsp;nice&nbsp;to&nbsp;distinguish&nbsp;between&nbsp;bugs&nbsp;that&nbsp;have&nbsp;not&nbsp;yet&nbsp;been<br>
considered,&nbsp;and&nbsp;those&nbsp;that&nbsp;really&nbsp;are&nbsp;not&nbsp;assigned&nbsp;to&nbsp;any&nbsp;milestone&nbsp;in<br>
the&nbsp;future&nbsp;(assumedly&nbsp;beyond).<br>
<br>
All&nbsp;this&nbsp;is&nbsp;covered&nbsp;at<br>
"http://bugzilla.mozilla.org/show_bug.cgi?id=13534".<br>
<br>
4.&nbsp;Create&nbsp;An&nbsp;Enhancement&nbsp;Field<br>
<br>
Currently&nbsp;enhancement&nbsp;is&nbsp;an&nbsp;option&nbsp;in&nbsp;severity.&nbsp;&nbsp;This&nbsp;means&nbsp;that<br>
important&nbsp;enhancements&nbsp;(like&nbsp;for&nbsp;example,&nbsp;POP3&nbsp;support)&nbsp;are&nbsp;not&nbsp;properly<br>
distinguished&nbsp;as&nbsp;such,&nbsp;because&nbsp;they&nbsp;need&nbsp;a&nbsp;proper&nbsp;severity.&nbsp;&nbsp;This<br>
dilutes&nbsp;the&nbsp;meaning&nbsp;of&nbsp;enhancement.<br>
<br>
If&nbsp;enhancement&nbsp;was&nbsp;separated,&nbsp;we&nbsp;could&nbsp;properly&nbsp;see&nbsp;what&nbsp;was&nbsp;an<br>
enhancement.&nbsp;&nbsp;See&nbsp;"http://bugzilla.mozilla.org/show_bug.cgi?id=9412".&nbsp;&nbsp;I<br>
see&nbsp;keywords&nbsp;like&nbsp;[RFE]&nbsp;and&nbsp;[FEATURE]&nbsp;that&nbsp;seem&nbsp;to&nbsp;be&nbsp;compensating&nbsp;for<br>
this&nbsp;problem.</P
></P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="DBASEINTEGRITY"
>6.5. Database Integrity</A
></H1
><P
><P
CLASS="LITERALLAYOUT"
>Bugzilla&nbsp;could&nbsp;be&nbsp;more&nbsp;proactive&nbsp;in&nbsp;detecting&nbsp;suboptimal&nbsp;situations&nbsp;and<br>
prevent&nbsp;them&nbsp;or&nbsp;whine&nbsp;about&nbsp;them.<br>
<br>
1.&nbsp;Bugzilla&nbsp;Crime&nbsp;#1:&nbsp;Marking&nbsp;A&nbsp;Bug&nbsp;Fixed&nbsp;With&nbsp;Unresolved&nbsp;Dependencies<br>
<br>
It&nbsp;can't&nbsp;be&nbsp;marked&nbsp;fixed&nbsp;with&nbsp;unresolved&nbsp;dependencies.&nbsp;&nbsp;Either&nbsp;mark&nbsp;it<br>
INVALID&nbsp;(tracking&nbsp;bugs),&nbsp;fix&nbsp;the&nbsp;dependencies&nbsp;at&nbsp;the&nbsp;same&nbsp;time,&nbsp;or<br>
resolve&nbsp;the&nbsp;blockers.<br>
<br>
See&nbsp;"http://bugzilla.mozilla.org/show_bug.cgi?id=24496".<br>
<br>
2.&nbsp;Keyword&nbsp;Restrictions<br>
<br>
Some&nbsp;keywords&nbsp;should&nbsp;only&nbsp;apply&nbsp;in&nbsp;certain&nbsp;circumstances,&nbsp;eg&nbsp;beta1&nbsp;=&#62;<br>
Milestone&nbsp;&#60;<br>
M14,&nbsp;css1&nbsp;=&#62;&nbsp;Component&nbsp;=&nbsp;Style&nbsp;System&nbsp;are&nbsp;possibilities.&nbsp;&nbsp;See<br>
"http://bugzilla.mozilla.org/show_bug.cgi?id=26940".<br>
<br>
3.&nbsp;Whine&nbsp;About&nbsp;Old&nbsp;Votes<br>
<br>
Old&nbsp;votes&nbsp;can&nbsp;just&nbsp;sit&nbsp;on&nbsp;resolved&nbsp;bugs.&nbsp;&nbsp;This&nbsp;is&nbsp;problematic&nbsp;with<br>
duplicates&nbsp;especially.&nbsp;&nbsp;Automatic&nbsp;transferral/removal&nbsp;is&nbsp;not<br>
appropriate&nbsp;since&nbsp;bugs&nbsp;can&nbsp;be&nbsp;reopened,&nbsp;but&nbsp;a&nbsp;whining&nbsp;solution&nbsp;might<br>
work.&nbsp;&nbsp;See&nbsp;"http://bugzilla.mozilla.org/show_bug.cgi?id=27553".<br>
<br>
4.&nbsp;Whine&nbsp;And&nbsp;Warn&nbsp;About&nbsp;Milestone&nbsp;Mismatches<br>
<br>
Here's&nbsp;a&nbsp;fun&nbsp;one.&nbsp;&nbsp;Bug&nbsp;X&nbsp;(M17)&nbsp;depends&nbsp;on&nbsp;Bug&nbsp;Y&nbsp;(M15).&nbsp;&nbsp;Bug&nbsp;Y&nbsp;gets&nbsp;moved<br>
out&nbsp;to&nbsp;M19.&nbsp;&nbsp;The&nbsp;notification&nbsp;to&nbsp;the&nbsp;assignee&nbsp;of&nbsp;Bug&nbsp;X&nbsp;gets&nbsp;ignored&nbsp;(of<br>
course)&nbsp;and&nbsp;Bug&nbsp;X&nbsp;is&nbsp;now&nbsp;due&nbsp;to&nbsp;be&nbsp;fixed&nbsp;before&nbsp;one&nbsp;of&nbsp;its&nbsp;blockers.<br>
<br>
Warnings&nbsp;about&nbsp;this&nbsp;when&nbsp;it&nbsp;is&nbsp;detected&nbsp;as&nbsp;well&nbsp;as&nbsp;whining&nbsp;about&nbsp;it&nbsp;in<br>
email&nbsp;would&nbsp;help&nbsp;bring&nbsp;these&nbsp;issues&nbsp;to&nbsp;the&nbsp;attention&nbsp;of&nbsp;people&nbsp;sooner.<br>
<br>
Note&nbsp;that&nbsp;this&nbsp;would&nbsp;be&nbsp;less&nbsp;of&nbsp;a&nbsp;problem&nbsp;if&nbsp;we&nbsp;didn't&nbsp;have&nbsp;so&nbsp;many<br>
tracking&nbsp;bugs&nbsp;since&nbsp;they&nbsp;aren't&nbsp;updated&nbsp;that&nbsp;often&nbsp;and&nbsp;often&nbsp;have&nbsp;this<br>
problem.<br>
<br>
See&nbsp;"http://bugzilla.mozilla.org/show_bug.cgi?id=16743".</P
></P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="BZ30"
>6.6. Bugzilla 3.0</A
></H1
><P
>One day, Bugzilla 3.0 will have lots of cool stuff.</P
></DIV
></DIV
><DIV
CLASS="APPENDIX"
><HR><H1
><A
NAME="FAQ"
>Appendix A. The Bugzilla FAQ</A
></H1
><DIV
CLASS="QANDASET"
><DL
><DT
>1. <A
HREF="#FAQ_GENERAL"
>General Questions</A
></DT
><DD
><DL
><DT
>A.1.1. <A
HREF="#AEN947"
>	    Where can I find information about Bugzilla?</A
></DT
><DT
>A.1.2. <A
HREF="#AEN953"
>	    What license is Bugzilla distributed under?
	  </A
></DT
><DT
>A.1.3. <A
HREF="#AEN959"
>	    How do I get commercial support for Bugzilla?
	  </A
></DT
><DT
>A.1.4. <A
HREF="#AEN966"
>	    What major companies or projects are currently using Bugzilla
	    for bug-tracking?
	  </A
></DT
><DT
>A.1.5. <A
HREF="#AEN991"
>	    Who maintains Bugzilla?
	  </A
></DT
><DT
>A.1.6. <A
HREF="#AEN996"
>	    How does Bugzilla stack up against other bug-tracking databases?
	  </A
></DT
><DT
>A.1.7. <A
HREF="#AEN1003"
>	    How do I change my user name in Bugzilla?
	  </A
></DT
><DT
>A.1.8. <A
HREF="#AEN1008"
>	    Why doesn't Bugzilla offer this or that feature or compatability
	    with this other tracking software?
	  </A
></DT
><DT
>A.1.9. <A
HREF="#AEN1015"
>	    Why MySQL?  I'm interested in seeing Bugzilla run on
	    Oracle/Sybase/Msql/PostgreSQL/MSSQL?
	  </A
></DT
><DT
>A.1.10. <A
HREF="#AEN1033"
>	    Why do the scripts say "/usr/bonsaitools/bin/perl" instead of
	    "/usr/bin/perl" or something else?
	  </A
></DT
></DL
></DD
><DT
>2. <A
HREF="#FAQ_REDHAT"
>Red Hat Bugzilla</A
></DT
><DD
><DL
><DT
>A.2.1. <A
HREF="#AEN1046"
>	    What about Red Hat Bugzilla?
	  </A
></DT
><DT
>A.2.2. <A
HREF="#AEN1054"
>	    What are the primary benefits of Red Hat Bugzilla?
	  </A
></DT
><DT
>A.2.3. <A
HREF="#AEN1082"
>	    What's the current status of Red Hat Bugzilla?
	  </A
></DT
></DL
></DD
><DT
>3. <A
HREF="#FAQ_LOKI"
>Loki Bugzilla (AKA Fenris)</A
></DT
><DD
><DL
><DT
>A.3.1. <A
HREF="#AEN1097"
>	    What about Loki Bugzilla?
	  </A
></DT
><DT
>A.3.2. <A
HREF="#AEN1104"
>	    Who maintains Fenris (Loki Bugzilla) now?
	  </A
></DT
><DT
>A.3.3. <A
HREF="#AEN1109"
>	    
	  </A
></DT
></DL
></DD
><DT
>4. <A
HREF="#FAQ_PHB"
>Pointy-Haired-Boss Questions</A
></DT
><DD
><DL
><DT
>A.4.1. <A
HREF="#AEN1116"
>	    Is Bugzilla web-based or do you have to have specific software or
	    specific operating system on your machine?
	  </A
></DT
><DT
>A.4.2. <A
HREF="#AEN1121"
>	    Has anyone you know of already done any Bugzilla integration with
	    Perforce (SCM software)?
	  </A
></DT
><DT
>A.4.3. <A
HREF="#AEN1126"
>	    Does Bugzilla allow the user to track multiple projects?
	  </A
></DT
><DT
>A.4.4. <A
HREF="#AEN1131"
>	    If I am on many projects, and search for all bugs assigned to me, will
	    Bugzilla list them for me and allow me to sort by project, severity etc?
	  </A
></DT
><DT
>A.4.5. <A
HREF="#AEN1136"
>	    Does Bugzilla allow attachments (text, screenshots, urls etc)? If yes,
	    are there any that are NOT allowed?
	  </A
></DT
><DT
>A.4.6. <A
HREF="#AEN1141"
>	    Does Bugzilla allow us to define our own priorities and levels? Do we
	    have complete freedom to change the labels of fields and format of them, and
	    the choice of acceptable values?
	  </A
></DT
><DT
>A.4.7. <A
HREF="#AEN1146"
>	    Does Bugzilla provide any reporting features, metrics, graphs, etc? You
	    know, the type of stuff that management likes to see. :)
	  </A
></DT
><DT
>A.4.8. <A
HREF="#AEN1154"
>	    Is there email notification and if so, what do you see when you get an
	    email? Do you see bug number and title or is it only the number?
	  </A
></DT
><DT
>A.4.9. <A
HREF="#AEN1159"
>	    Can email notification be set up to send to multiple
	    people, some on the To List, CC List, BCC List etc?
	  </A
></DT
><DT
>A.4.10. <A
HREF="#AEN1164"
>	    If there is email notification, do users have to have any particular
	    type of email application?
	  </A
></DT
><DT
>A.4.11. <A
HREF="#AEN1171"
>	     If I just wanted to track certain bugs, as they go through life, can I
	    set it up to alert me via email whenever that bug changes, whether it be
	    owner, status or description etc.?
	  </A
></DT
><DT
>A.4.12. <A
HREF="#AEN1176"
>	    Does Bugzilla allow data to be imported and exported? If I had outsiders
	    write up a bug report using a MS Word bug template, could that template be
	    imported into "matching" fields? If I wanted to take the results of a query
	    and export that data to MS Excel, could I do that?
	  </A
></DT
><DT
>A.4.13. <A
HREF="#AEN1184"
>	    Does Bugzilla allow fields to be added, changed or deleted? If I want to
	    customize the bug submission form to meet our needs, can I do that using our
	    terminology?
	  </A
></DT
><DT
>A.4.14. <A
HREF="#AEN1189"
>	    Has anyone converted Bugzilla to another language to be used in other
	    countries? Is it localizable?
	  </A
></DT
><DT
>A.4.15. <A
HREF="#AEN1194"
>	    Can a user create and save reports? Can they do this in Word format?
	    Excel format?
	  </A
></DT
><DT
>A.4.16. <A
HREF="#AEN1199"
>	    Can a user re-run a report with a new project, same query?
	  </A
></DT
><DT
>A.4.17. <A
HREF="#AEN1204"
>	    Can a user modify an existing report and then save it into another name?
	  </A
></DT
><DT
>A.4.18. <A
HREF="#AEN1209"
>	    Does Bugzilla have the ability to search by word, phrase, compound
	    search?
	  </A
></DT
><DT
>A.4.19. <A
HREF="#AEN1214"
>	    Can the admin person establish separate group and individual user
	    privileges?
	  </A
></DT
><DT
>A.4.20. <A
HREF="#AEN1219"
>	     Does Bugzilla provide record locking when there is simultaneous access
	    to the same bug? Does the second person get a notice that the bug is in use
	    or how are they notified?
	  </A
></DT
><DT
>A.4.21. <A
HREF="#AEN1224"
>	    Are there any backup features provided?
	  </A
></DT
><DT
>A.4.22. <A
HREF="#AEN1230"
>	    Can users be on the system while a backup is in progress?
	  </A
></DT
><DT
>A.4.23. <A
HREF="#AEN1235"
>	    What type of human resources are needed to be on staff to install and
	    maintain Bugzilla? Specifically, what type of skills does the person need to
	    have? I need to find out if we were to go with Bugzilla, what types of
	    individuals would we need to hire and how much would that cost vs buying an
	    "Out-of-the-Box" solution.
	  </A
></DT
><DT
>A.4.24. <A
HREF="#AEN1242"
>	    What time frame are we looking at if we decide to hire people to install
	    and maintain the Bugzilla? Is this something that takes hours or weeks to
	    install and a couple of hours per week to maintain and customize or is this
	    a multi-week install process, plus a full time job for 1 person, 2 people,
	    etc?
	  </A
></DT
><DT
>A.4.25. <A
HREF="#AEN1247"
>	    Is there any licensing fee or other fees for using Bugzilla? Any
	    out-of-pocket cost other than the bodies needed as identified above?
	  </A
></DT
></DL
></DD
><DT
>5. <A
HREF="#FAQ_INSTALL"
>Bugzilla Installation</A
></DT
><DD
><DL
><DT
>A.5.1. <A
HREF="#AEN1254"
>	    How do I download and install Bugzilla?
	  </A
></DT
><DT
>A.5.2. <A
HREF="#AEN1260"
>	    How do I install Bugzilla on Windows NT?
	  </A
></DT
><DT
>A.5.3. <A
HREF="#AEN1265"
>	    Is there an easy way to change the Bugzilla cookie name?
	  </A
></DT
></DL
></DD
><DT
>6. <A
HREF="#FAQ_SECURITY"
>Bugzilla Security</A
></DT
><DD
><DL
><DT
>A.6.1. <A
HREF="#AEN1272"
>	    How do I completely disable MySQL security if it's giving me problems
	    (I've followed the instructions in the README!)?
	  </A
></DT
><DT
>A.6.2. <A
HREF="#AEN1278"
>	    Are there any security problems with Bugzilla?
	  </A
></DT
><DT
>A.6.3. <A
HREF="#AEN1283"
>	    I've implemented the security fixes mentioned in Chris Yeh's security
	    advisory of 5/10/2000 advising not to run MySQL as root, and am running into
	    problems with MySQL no longer working correctly.
	  </A
></DT
></DL
></DD
><DT
>7. <A
HREF="#FAQ_EMAIL"
>Bugzilla Email</A
></DT
><DD
><DL
><DT
>A.7.1. <A
HREF="#AEN1290"
>	    I have a user who doesn't want to receive any more email from Bugzilla.
	    How do I stop it entirely for this user?
	  </A
></DT
><DT
>A.7.2. <A
HREF="#AEN1295"
>	    I'm evaluating/testing Bugzilla, and don't want it to send email to
	    anyone but me. How do I do it?
	  </A
></DT
><DT
>A.7.3. <A
HREF="#AEN1300"
>	    I want whineatnews.pl to whine at something more, or other than, only new
	    bugs. How do I do it?
	  </A
></DT
><DT
>A.7.4. <A
HREF="#AEN1306"
>	    I don't like/want to use Procmail to hand mail off to bug_email.pl.
	    What alternatives do I have?
	  </A
></DT
><DT
>A.7.5. <A
HREF="#AEN1313"
>	    How do I set up the email interface to submit/change bugs via email?
	  </A
></DT
><DT
>A.7.6. <A
HREF="#AEN1318"
>	    Email takes FOREVER to reach me from bugzilla -- it's extremely slow.
	    What gives?
	  </A
></DT
><DT
>A.7.7. <A
HREF="#AEN1325"
>	     How come email never reaches me from bugzilla changes?
	  </A
></DT
></DL
></DD
><DT
>8. <A
HREF="#FAQ_DB"
>Bugzilla Database</A
></DT
><DD
><DL
><DT
>A.8.1. <A
HREF="#AEN1333"
>	    I've heard Bugzilla can be used with Oracle?
	  </A
></DT
><DT
>A.8.2. <A
HREF="#AEN1338"
>	    Bugs are missing from queries, but exist in the database (and I can pull
	    them up by specifying the bug ID). What's wrong?
	  </A
></DT
><DT
>A.8.3. <A
HREF="#AEN1343"
>	    I think my database might be corrupted, or contain invalid entries. What
	    do I do?
	  </A
></DT
><DT
>A.8.4. <A
HREF="#AEN1348"
>	    I want to manually edit some entries in my database. How?
	  </A
></DT
><DT
>A.8.5. <A
HREF="#AEN1353"
>	    I try to add myself as a user, but Bugzilla always tells me my password is wrong.
	  </A
></DT
><DT
>A.8.6. <A
HREF="#AEN1358"
>	    I think I've set up MySQL permissions correctly, but bugzilla still can't
	    connect.
	  </A
></DT
><DT
>A.8.7. <A
HREF="#AEN1363"
>	    How do I synchronize bug information among multiple different Bugzilla
	    databases?
	  </A
></DT
><DT
>A.8.8. <A
HREF="#AEN1370"
>	    Why do I get bizarre errors when trying to submit data, particularly problems
	    with "groupset"?
	  </A
></DT
><DT
>A.8.9. <A
HREF="#AEN1375"
>	    How come even after I delete bugs, the long descriptions show up?
	  </A
></DT
></DL
></DD
><DT
>9. <A
HREF="#FAQ_NT"
>Bugzilla and Win32</A
></DT
><DD
><DL
><DT
>A.9.1. <A
HREF="#AEN1382"
>	    What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)?
	  </A
></DT
><DT
>A.9.2. <A
HREF="#AEN1387"
>	    Is there a "Bundle::Bugzilla" equivalent for Win32?
	  </A
></DT
><DT
>A.9.3. <A
HREF="#AEN1392"
>	    CGI's are failing with a "something.cgi is not a valid Windows NT
	    application" error. Why?
	  </A
></DT
><DT
>A.9.4. <A
HREF="#AEN1400"
>	    Can I have some general instructions on how to make Bugzilla on Win32 work?
	  </A
></DT
><DT
>A.9.5. <A
HREF="#AEN1406"
>	    I'm having trouble with the perl modules for NT not being able to talk to
	    to the database.
	  </A
></DT
></DL
></DD
><DT
>10. <A
HREF="#FAQ_USE"
>Bugzilla Usage</A
></DT
><DD
><DL
><DT
>A.10.1. <A
HREF="#AEN1427"
>	    The query page is very confusing.  Isn't there a simpler way to query?
	  </A
></DT
><DT
>A.10.2. <A
HREF="#AEN1433"
>	    I'm confused by the behavior of the "accept" button in the Show Bug form.
	    Why doesn't it assign the bug to me when I accept it?
	  </A
></DT
><DT
>A.10.3. <A
HREF="#AEN1443"
>	    I can't upload anything into the database via the "Create Attachment"
	    link.  What am I doing wrong?
	  </A
></DT
><DT
>A.10.4. <A
HREF="#AEN1448"
>	    Email submissions to Bugzilla that have attachments end up asking me to
	    save it as a "cgi" file.
	  </A
></DT
><DT
>A.10.5. <A
HREF="#AEN1453"
>	    How do I change a keyword in Bugzilla, once some bugs are using it?
	  </A
></DT
></DL
></DD
><DT
>11. <A
HREF="#FAQ_HACKING"
>Bugzilla Hacking</A
></DT
><DD
><DL
><DT
>A.11.1. <A
HREF="#AEN1460"
>	    What bugs are in Bugzilla right now?
	  </A
></DT
><DT
>A.11.2. <A
HREF="#AEN1469"
>	    What's the best way to submit patches?  What guidelines should I follow?
	  </A
></DT
></DL
></DD
></DL
><DIV
CLASS="QANDADIV"
><H3
><A
NAME="FAQ_GENERAL"
></A
>1. General Questions</H3
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN947"
></A
><B
>A.1.1. </B
>	    Where can I find information about Bugzilla?</P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    You can stay up-to-date with the latest Bugzilla
	    information at <A
HREF="http://www.mozilla.org/projects/bugzilla/"
TARGET="_top"
>	    http://www.mozilla.org/projects/bugzilla/</A
>
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN953"
></A
><B
>A.1.2. </B
>	    What license is Bugzilla distributed under?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Bugzilla is covered by the Mozilla Public License.
	    See details at <A
HREF="http://www.mozilla.org/MPL/"
TARGET="_top"
>	    http://www.mozilla.org/MPL/</A
>
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN959"
></A
><B
>A.1.3. </B
>	    How do I get commercial support for Bugzilla?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    <A
HREF="http://www.collab.net/"
TARGET="_top"
>www.collab.net</A
> offers
	    Bugzilla as part of their standard offering to large projects.
	    They do have some minimum fees that are pretty hefty, and generally
	    aren't interested in small projects.
	  </P
><P
>	    There are several experienced
	    Bugzilla hackers on the mailing list/newsgroup who are willing
	    to whore themselves out for generous compensation.
	    Try sending a message to the mailing list asking for a volunteer.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN966"
></A
><B
>A.1.4. </B
>	    What major companies or projects are currently using Bugzilla
	    for bug-tracking?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    There are <EM
>dozens</EM
> of major comapanies with public
	    Bugzilla sites to track bugs in their products.  A few include:
	    <P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>Netscape/AOL</TD
></TR
><TR
><TD
>Mozilla.org</TD
></TR
><TR
><TD
>AtHome Corporation</TD
></TR
><TR
><TD
>Red Hat Software</TD
></TR
><TR
><TD
>Loki Entertainment Software</TD
></TR
><TR
><TD
>SuSe Corp</TD
></TR
><TR
><TD
>The Horde Project</TD
></TR
><TR
><TD
>The Eazel Project</TD
></TR
><TR
><TD
>AbiSource</TD
></TR
><TR
><TD
>Real Time Enterprises, Inc</TD
></TR
><TR
><TD
>Eggheads.org</TD
></TR
><TR
><TD
>Strata Software</TD
></TR
><TR
><TD
>RockLinux</TD
></TR
><TR
><TD
>Creative Labs (makers of SoundBlaster)</TD
></TR
><TR
><TD
>The Apache Foundation</TD
></TR
><TR
><TD
>The Gnome Foundation</TD
></TR
><TR
><TD
>Linux-Mandrake</TD
></TR
></TBODY
></TABLE
><P
></P
>
	  </P
><P
>	    Suffice to say, there are more than enough huge projects using Bugzilla
	    that we can safely say it's extremely popular.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN991"
></A
><B
>A.1.5. </B
>	    Who maintains Bugzilla?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    There are many, many contributors from around the world maintaining Bugzilla.
	    The designated "Maintainer" is Tara Hernandez, with QA support by Matthew Tuck.
	    Dan Mosedale and Dawn Endico are employees of Mozilla.org responsible for the
	    installation of Bugzilla there, and are very frequent code contributors.
	    Terry Weissman originally ported Bugzilla, but "these days, Terry just hangs around
	    and heckles."  The rest of us are mostly transient developers; Bugzilla suits
	    our needs, and we contribute code as we have needs for updates.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN996"
></A
><B
>A.1.6. </B
>	    How does Bugzilla stack up against other bug-tracking databases?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    A year has gone by, and I <EM
>still</EM
> can't find any head-to-head
	    comparisons of Bugzilla against other defect-tracking software.  However, from my
	    personal experience with other bug-trackers, Bugzilla offers
	    superior performance on commodity hardware, better price (free!), more developer-
	    friendly features (such as stored queries, email integration, and platform
	    independence), improved scalability, open source code, greater flexibility,
	    and superior ease-of-use.
	  </P
><P
>	    If you happen to be a commercial Bugzilla vendor, please step forward with a rebuttal
	    so I can include it in the FAQ.  We're not in pursuit of Bugzilla ueber alles;
	    we simply love having a powerful, open-source tool to get our jobs done.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1003"
></A
><B
>A.1.7. </B
>	    How do I change my user name in Bugzilla?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    You can't.  However, the administrative account can, by simply opening
	    your user account in editusers.cgi and changing the login name.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1008"
></A
><B
>A.1.8. </B
>	    Why doesn't Bugzilla offer this or that feature or compatability
	    with this other tracking software?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    It may be that the support has not been built yet, or that you
	    have not yet found it.  Bugzilla is making tremendous strides in
	    usability, customizability, scalability, and user interface.  It
	    is widely considered the most complete and popular open-source
	    bug-tracking software in existence.
	  </P
><P
>	    That doesn't mean it can't use improvement!
	    You can help the project along by either hacking a patch yourself
	    that supports the functionality you require, or else submitting a
	    "Request for Enhancement" (RFE) using the bug submission interface
	    at <A
HREF="http://bugzilla.mozilla.org/"
TARGET="_top"
>bugzilla.mozilla.org</A
>.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1015"
></A
><B
>A.1.9. </B
>	    Why MySQL?  I'm interested in seeing Bugzilla run on
	    Oracle/Sybase/Msql/PostgreSQL/MSSQL?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>Terry Weissman answers,
	  <A
NAME="AEN1019"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>	      You're not the only one. But <EM
>I</EM
> am not very interested. I'm not
	      a real SQL or database person. I just wanted to make a useful tool,
	      and build it on top of free software. So, I picked MySQL, and
	      learned SQL by staring at the MySQL manual and some code lying
	      around here, and
	      wrote Bugzilla. I didn't know that Enum's were non-standard SQL.
	      I'm not sure if I would have cared, but I didn't even know. So, to
	      me, things are "portable" because it uses MySQL, and MySQL is
	      portable enough. I fully understand (now) that people want to be
	      portable to other databases, but that's never been a real concern
	      of mine.
	    </P
></BLOCKQUOTE
>
	  </P
><P
>	    Things aren't quite that grim these days, however.  Terry pretty much
	    sums up much of the thinking many of us have for Bugzilla, but there
	    is light on the horizon for database-independence!  Here are some options:
	  </P
><P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>	      <EM
><A
HREF="http://bugzilla.redhat.com/"
TARGET="_top"
>Red Hat Bugzilla</A
></EM
>:
	      Runs a modified Bugzilla 2.8 atop an Oracle database.
	    </TD
></TR
><TR
><TD
>	      <EM
><A
HREF="http://sourceforge.net/projects/interzilla"
TARGET="_top"
>Interzilla</A
></EM
>:
	      A project to run Bugzilla on Interbase.  No code released yet, however.
	    </TD
></TR
><TR
><TD
>	      <EM
>Bugzilla 3.0</EM
>: One of the primary stated goals
	      is multiple database support.
	    </TD
></TR
></TBODY
></TABLE
><P
></P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1033"
></A
><B
>A.1.10. </B
>	    Why do the scripts say "/usr/bonsaitools/bin/perl" instead of
	    "/usr/bin/perl" or something else?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	     Mozilla.org uses /usr/bonsaitools/bin/perl. The prime rule in making
	    submissions is "don't break bugzilla.mozilla.org". If it breaks it, your
	    patch will be reverted faster than you can do a diff.
	  </P
><P
>	    Here's Terry Weissman's comment, for some historical context:
	    <A
NAME="AEN1038"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>		[This was] purely my own convention. I wanted a place to put a version of
		Perl and other tools that was strictly under my control for the
		various webtools, and not subject to anyone else. Edit it to point
		to whatever you like.
	      </P
><DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>		  We always recommend that, if possible, you keep the path
		  as /usr/bonsaitools/bin/perl, and simply add a /usr/bonsaitools
		  and /usr/bonsaitools/bin directory, then symlink your version
		  of perl to /usr/bonsaitools/bin/perl.  This will make upgrading
		  your Bugzilla much easier in the future.
		</P
><P
>		  Obviously, if you do not have root access to your Bugzilla
		  box, our suggestion is irrelevant.
		</P
></BLOCKQUOTE
></DIV
></BLOCKQUOTE
>
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="QANDADIV"
><H3
><A
NAME="FAQ_REDHAT"
></A
>2. Red Hat Bugzilla</H3
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1046"
></A
><B
>A.2.1. </B
>	    What about Red Hat Bugzilla?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Red Hat Bugzilla is arguably more user-friendly, customizable, and scalable
	    than stock Bugzilla. Check it out at
	    http://bugzilla.redhat.com and the sources at ftp://people.redhat.com/dkl/.
	    They've set their Bugzilla up to work with Oracle out of the box.
	    Note that Redhat Bugzilla is based upon the 2.8 Bugzilla tree;
	    Bugzilla has made some tremendous advances since the 2.8 release.
	    Why not download both Bugzillas to check out the differences for
	    yourself?
	  </P
><P
>	    Dave Lawrence, the original Red Hat Bugzilla maintainer, mentions:
	    <A
NAME="AEN1051"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>		Somebody needs to take the ball and run with it.  I'm the only
		maintainer and am very pressed for time.
	      </P
></BLOCKQUOTE
>
	    If you, or someone you know, has the time and expertise to do the integration
	    work so main-tree Bugzilla 2.12 and higher integrates the Red
	    Hat Bugzilla Oracle modifications, please donate your
	    time to supporting the Bugzilla project.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1054"
></A
><B
>A.2.2. </B
>	    What are the primary benefits of Red Hat Bugzilla?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    <EM
>Dave Lawrence</EM
>:
	    <A
NAME="AEN1059"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>		For the record, we are not using any template type implementation for
		the cosmetic changes maded to Bugzilla.  It is just alot of html changes
		in the code itself.  I admit I may have gotten a little carried away with it
		but the corporate types asked for a more standardized interface to match up
		with other projects relating to Red Hat web sites.  A lot of other web based
		internal tools I am working on also look like Bugzilla.
	      </P
><P
>		I do want to land the changes that I have made to Bugzilla but I may
		have to back out a good deal and make a different version of Red Hat's
		Bugzilla for checking in to CVS. Especially the cosmetic changes because it
		seems they may not fit the general public.  I will do that as soon as I can.
		I also still do my regular QA responsibilities along with Bugzilla so time
		is difficult sometimes to come by.
	      </P
><P
>		There are also a good deal of other changes that were requested by
		management for things like support contracts and different permission
		groups for making bugs private. Here is a short list of the major
		changes that have been made:
	      </P
><P
></P
><OL
TYPE="1"
><LI
><P
>		    No enum types. All old enum types are now separate smaller tables.
		  </P
></LI
><LI
><P
>		    No bit wise operations. Not all databases support this so they were
		    changed to a more generic way of doing this task
		  </P
></LI
><LI
><P
>		    Bug reports can only be altered by the reporter, assignee, or a
		    privileged bugzilla user. The rest of the world can see the bug but in
		    a non-changeable format (unless the bug has been marked private).  They
		    can however add comments, add and remove themselves from the CC list
		  </P
></LI
><LI
><P
>		    Different group scheme. Each group has an id number related to it.
		    There is a user_group table which contains userid to groupid mappings
		    to determine which groups each user belongs to.  Additionally there is
		    a bug_group table that has bugid to groupid mappings to show which
		    groups can see a particular bug. If there are no entries for a bug in
		    this table then the bug is public.
		  </P
></LI
><LI
><P
>		    Product groups. product_table created to only allow certain products to
		    be visible for certain groups in both bug entry and query. This was
		    particulary helpful for support contracts.
		  </P
></LI
><LI
><P
>		    Of course many (too many) changes to Bugzilla code itself to allow use
		    with Oracle and still allow operation with Mysql if so desired.
		    Currently if you use Mysql it is set to use Mysql's old permission
		    scheme to keep breakage to a minimum. Hopefully one day this will
		    standardize on one style which may of course be something completely
		    different.
		  </P
></LI
><LI
><P
>		    Uses Text::Template perl module for rendering of the dynamic HTML pages
		    such as enter_bug.cgi, query.cgi, bug_form.pl, and for the header and
		    footer parts of the page. This allows the html to be separate from the
		    perl code for customizing the look and feel of the page to one's
		    preference.
		  </P
></LI
><LI
><P
>		    There are many other smaller changes. There is also a port to Oracle
		    that I have been working on as time permits but is not completely
		    finished but somewhat usable. I will merge it into our standard code
		    base when it becomes production quality. Unfortunately there will have
		    to be some conditionals in the code to make it work with other than
		    Oracle due to some differences between Oracle and Mysql.
		  </P
></LI
></OL
><P
>		Both the Mysql and Oracle versions of our current code base are
		available from ftp://people.redhat.com/dkl. If Terry/Tara wants I can submit
		patch files for all of the changes I have made and he can determine what is
		suitable for addition to the main bugzilla cade base. But for me to commit
		changes to the actual CVS I will need to back out alot of things that are
		not suitable for the rest of the Bugzilla community. I am open to
		suggestions.
	      </P
></BLOCKQUOTE
>
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1082"
></A
><B
>A.2.3. </B
>	    What's the current status of Red Hat Bugzilla?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    <DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>		This information is somewhat dated; I last updated it
		7 June 2000.
	      </P
></BLOCKQUOTE
></DIV
>
	    <EM
>Dave Lawrence</EM
>:
	    <A
NAME="AEN1089"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>		     I suppose the current thread warrants an update on the status of
		Oracle and bugzilla ;) We have now been running Bugzilla 2.8 on
		Oracle for the last two days in our production environment. I
		tried to do as much testing as possible with it before going live
		which is some of the reason for the long delay. I did not get
		enough feedback as I would have liked from internal developers to
		help weed out any bugs still left so I said "Fine, i will take it
		live and then I will get the feedback I want :)" So it is now
		starting to stabilize and it running quite well after working
		feverishly the last two days fixing problems as soon as they came
		in from the outside world. The current branch in cvs is up2date if
		anyone would like to grab it and try it out. The oracle _setup.pl
		is broken right now due to some last minute changes but I will
		update that soon. Therefore you would probably need to create the
		database tables the old fashioned way using the supplied sql
		creation scripts located in the ./oracle directory. We have heavy
		optimizations in the database it self thanks to the in-house DBA
		here at Red Hat so it is running quite fast. The database itself
		is located on a dual PII450 with 1GB ram and 14 high voltage
		differential raided scsi drives. The tables and indexes are
		partitioned in 4 chuncks across the raided drive which is nice
		because when ever you need to do a full table scan, it is actually
		starting in 4 different locations on 4 different drives
		simultaneously. And the indexes of course are on separate drives
		from the data so that speeds things up tremendously. When  I can
		find the time I will document all that we have done to get this
		thing going to help others that may need it.
	      </P
><P
>		     As Matt has mentioned it is still using out-dated code and with a
		little help I would like to bring everything up to date for
		eventual  incorporation with the main cvs tree. Due to other
		duties I have with the company any help with this wiould be
		appreciated. What we are using  now is what I call a best first
		effort. It definitely can be improved on and may even need
		complete rewrites in a lot of areas. A lot of changes may have to
		be made in the way Bugzilla does things currently  to make this
		transition to a more generic database interface.  Fortunately when
		making the Oracle changes I made sure I didn't do  anything that I
		would consider Oracle specific and could not be easily done with
		other databases. Alot of the sql statements need to be broken up
		into smaller utilities that themselves would need to make
		decisions on what database they are using but the majority of the
		code can be made database neutral.
	      </P
></BLOCKQUOTE
>
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="QANDADIV"
><H3
><A
NAME="FAQ_LOKI"
></A
>3. Loki Bugzilla (AKA Fenris)</H3
><DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>	  Loki's "Fenris" Bugzilla is no longer actively maintained.
	  It works well enough for Loki.  Additionally, the major
	  differences in Fenris have now been integrated into
	  the main source tree of Bugzilla, so there's not much
	  reason to go grab the source.  I left this section of the
	  FAQ principally for historical interest.
	</P
></BLOCKQUOTE
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1097"
></A
><B
>A.3.1. </B
>	    What about Loki Bugzilla?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Loki Games has a customized version of Bugzilla available at
	    http://fenris.lokigames.com.  From that page,
	    <A
NAME="AEN1101"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>		     You may have noticed that Fenris is a fork from Bugzilla-- our
		patches weren't suitable for integration --and a few people have
		expressed interest in the code. Fenris has one major  improvement
		over Bugzilla, and that is individual comments are not appended
		onto a string blob, they are stored as a record in a separate
		table. This allows you to, for instance, separate comments out
		according to privilege levels in case your bug database could
		contain sensitive information not for public eyes. We also provide
		things like email hiding to protect user's privacy, additional
		fields such as 'user_affected' in case someone enters someone
		else's bug, comment editing and deletion, and more conditional
		system variables than Bugzilla does (turn off attachments,
		qacontact, etc.).
	      </P
></BLOCKQUOTE
>
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1104"
></A
><B
>A.3.2. </B
>	    Who maintains Fenris (Loki Bugzilla) now?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Raphael Barrerro &#60;raistlin@lokigames.com&#62;.
	    Michael Vance created the initial fork, but no longer
	    maintains the project.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1109"
></A
><B
>A.3.3. </B
>	    
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="QANDADIV"
><H3
><A
NAME="FAQ_PHB"
></A
>4. Pointy-Haired-Boss Questions</H3
><DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>	  The title of this section doesn't mean you're a PHB -- it just means
	  you probably HAVE a PHB who wants to know this :)
	</P
></BLOCKQUOTE
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1116"
></A
><B
>A.4.1. </B
>	    Is Bugzilla web-based or do you have to have specific software or
	    specific operating system on your machine?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    It is web and e-mail based.  You can edit bugs by sending specially
	    formatted email to a properly configured Bugzilla, or control via the web.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1121"
></A
><B
>A.4.2. </B
>	    Has anyone you know of already done any Bugzilla integration with
	    Perforce (SCM software)?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Yes!  You can find more information elsewhere in "The Bugzilla
	    Guide" in the "Integration with Third-Party Products" section.
	    The section on Perforce isn't very large, but as the maintainer
	    of the Guide is charged with Perforce/Bugzilla integration by
	    his company, you can expect this section to grow.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1126"
></A
><B
>A.4.3. </B
>	    Does Bugzilla allow the user to track multiple projects?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Absolutely!  You can track up to a "soft-limit" of around
	    64 individual "Products", that can each be composed of as
	    many "Components" as you want.  Check the Administration
	    section of the Bugzilla Guide for more information regarding
	    setting up Products and Components.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1131"
></A
><B
>A.4.4. </B
>	    If I am on many projects, and search for all bugs assigned to me, will
	    Bugzilla list them for me and allow me to sort by project, severity etc?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Yes.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1136"
></A
><B
>A.4.5. </B
>	    Does Bugzilla allow attachments (text, screenshots, urls etc)? If yes,
	    are there any that are NOT allowed?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Yes.  There are many specific MIME-types that are pre-defined by Bugzilla,
	    but you may specify any arbitrary MIME-type you need when you
	    upload the file.  Since all attachments are stored in the database,
	    however, I recommend storing large binary attachments elsewhere
	    in the web server's file system and providing a hyperlink
	    as a comment, or in the provided "URL" field in the bug report.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1141"
></A
><B
>A.4.6. </B
>	    Does Bugzilla allow us to define our own priorities and levels? Do we
	    have complete freedom to change the labels of fields and format of them, and
	    the choice of acceptable values?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Yes.  However, modifying some fields, notably those related to bug
	    progression states, also require adjusting the program logic to
	    compensate for the change.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1146"
></A
><B
>A.4.7. </B
>	    Does Bugzilla provide any reporting features, metrics, graphs, etc? You
	    know, the type of stuff that management likes to see. :)
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Yes.  Look at <A
HREF="http://bugzilla.mozilla.org/reports.cgi"
TARGET="_top"
>	    http://bugzilla.mozilla.org/reports.cgi</A
> for basic reporting
	    facilities.
	  </P
><P
>	    For more advanced reporting, I recommend hooking up a professional
	    reporting package, such as Crystal Reports, and use ODBC to access
	    the MySQL database.  You can do a lot through the Query page of
	    Bugzilla as well, but right now Advanced Reporting is much
	    better accomplished through third-party utilities that can
	    interface with the database directly.
	  </P
><P
>	    Advanced Reporting is a Bugzilla 3.X proposed feature.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1154"
></A
><B
>A.4.8. </B
>	    Is there email notification and if so, what do you see when you get an
	    email? Do you see bug number and title or is it only the number?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Email notification is user-configurable.  The bug id and Topic
	    of the bug report accompany each email notification, along with
	    a list of the changes made.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1159"
></A
><B
>A.4.9. </B
>	    Can email notification be set up to send to multiple
	    people, some on the To List, CC List, BCC List etc?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Yes.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1164"
></A
><B
>A.4.10. </B
>	    If there is email notification, do users have to have any particular
	    type of email application?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Bugzilla email is sent in plain text, the most compatible mail format
	    on the planet.
	    <DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>		If you decide to use the bugzilla_email integration features
		to allow Bugzilla to record responses to mail with the associated bug,
		you may need to caution your users to set their mailer to "respond
		to messages in the format in which they were sent".  For security reasons
		Bugzilla ignores HTML tags in comments, and if a user sends HTML-based
		email into Bugzilla the resulting comment looks downright awful.
	      </P
></BLOCKQUOTE
></DIV
>
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1171"
></A
><B
>A.4.11. </B
>	     If I just wanted to track certain bugs, as they go through life, can I
	    set it up to alert me via email whenever that bug changes, whether it be
	    owner, status or description etc.?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Yes.  Place yourself in the "cc" field of the bug you wish to monitor.
	    Then change your "Notify me of changes to" field in the Email Settings
	    tab of the User Preferences screen in Bugzilla to the "Only those
	    bugs which I am listed on the CC line" option.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1176"
></A
><B
>A.4.12. </B
>	    Does Bugzilla allow data to be imported and exported? If I had outsiders
	    write up a bug report using a MS Word bug template, could that template be
	    imported into "matching" fields? If I wanted to take the results of a query
	    and export that data to MS Excel, could I do that?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Mozilla allows data export through a custom DTD in XML format.
	    It does not, however, export to specific formats other than the
	    XML Mozilla DTD.  Importing the data into Excel or any other application
	    is left as an exercise for the reader.
	  </P
><P
>	    If you create import filters to other applications from Mozilla's XML,
	    please submit your modifications for inclusion in future Bugzilla
	    distributions.
	  </P
><P
>	    As for data import, any application can send data to Bugzilla through
	    the HTTP protocol, or through Mozilla's XML API.  However, it seems
	    kind of silly to put another front-end in front of Bugzilla;
	    it makes more sense to create a simplified bug submission form in
	    HTML.  You can find an excellent example at
	    <A
HREF="http://www.mozilla.org/quality/help/bugzilla-helper.html"
TARGET="_top"
>	    http://www.mozilla.org/quality/help/bugzilla-helper.html</A
>
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1184"
></A
><B
>A.4.13. </B
>	    Does Bugzilla allow fields to be added, changed or deleted? If I want to
	    customize the bug submission form to meet our needs, can I do that using our
	    terminology?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Yes.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1189"
></A
><B
>A.4.14. </B
>	    Has anyone converted Bugzilla to another language to be used in other
	    countries? Is it localizable?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Currently, no.  Internationalization support for Perl did not
	    exist in a robust fashion until the recent release of version 5.6.0;
	    Bugzilla is, and likely will remain (until 3.X) completely
	    non-localized.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1194"
></A
><B
>A.4.15. </B
>	    Can a user create and save reports? Can they do this in Word format?
	    Excel format?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Yes.  No.  No.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1199"
></A
><B
>A.4.16. </B
>	    Can a user re-run a report with a new project, same query?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Yes.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1204"
></A
><B
>A.4.17. </B
>	    Can a user modify an existing report and then save it into another name?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    You can save an unlimited number of queries in Bugzilla.  You are free
	    to modify them and rename them to your heart's desire.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1209"
></A
><B
>A.4.18. </B
>	    Does Bugzilla have the ability to search by word, phrase, compound
	    search?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    You have no idea.  Bugzilla's query interface, particularly with the
	    advanced Boolean operators, is incredibly versatile.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1214"
></A
><B
>A.4.19. </B
>	    Can the admin person establish separate group and individual user
	    privileges?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Yes.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1219"
></A
><B
>A.4.20. </B
>	     Does Bugzilla provide record locking when there is simultaneous access
	    to the same bug? Does the second person get a notice that the bug is in use
	    or how are they notified?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Bugzilla does not lock records.  It provides mid-air collision detection,
	    and offers the offending user a choice of options to deal with the conflict.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1224"
></A
><B
>A.4.21. </B
>	    Are there any backup features provided?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    MySQL, the database back-end for Bugzilla, allows hot-backup of data.
	    You can find strategies for dealing with backup considerations
	    at <A
HREF="http://www.mysql.com/doc/B/a/Backup.html"
TARGET="_top"
>	    http://www.mysql.com/doc/B/a/Backup.html</A
>
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1230"
></A
><B
>A.4.22. </B
>	    Can users be on the system while a backup is in progress?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Yes.  However, commits to the database must wait
	    until the tables are unlocked.  Bugzilla databases are typically
	    very small, and backups routinely take less than a minute.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1235"
></A
><B
>A.4.23. </B
>	    What type of human resources are needed to be on staff to install and
	    maintain Bugzilla? Specifically, what type of skills does the person need to
	    have? I need to find out if we were to go with Bugzilla, what types of
	    individuals would we need to hire and how much would that cost vs buying an
	    "Out-of-the-Box" solution.
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    If Bugzilla is set up correctly from the start, continuing maintenance needs
	    are minimal and can be completed by unskilled labor.  Things like rotate
	    backup tapes and check log files for the word "error".
	  </P
><P
>	    Commercial Bug-tracking software typically costs somewhere upwards
	    of $20,000 or more for 5-10 floating licenses.  Bugzilla consultation
	    is available from skilled members of the newsgroup.
	  </P
><P
>	    As an example, as of this writing I typically charge
	     $115 for the first hour, and $89 each hour thereafter
	    for consulting work.  It takes me three to five hours to make Bugzilla
	    happy on a Development installation of Linux-Mandrake.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1242"
></A
><B
>A.4.24. </B
>	    What time frame are we looking at if we decide to hire people to install
	    and maintain the Bugzilla? Is this something that takes hours or weeks to
	    install and a couple of hours per week to maintain and customize or is this
	    a multi-week install process, plus a full time job for 1 person, 2 people,
	    etc?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    It all depends on your level of commitment.  Someone with much Bugzilla
	    experience can get you up and running in less than a day, and
	    your Bugzilla install can run untended for years.  If your
	    Bugzilla strategy is critical to your business workflow, hire somebody
	    with reasonable UNIX or Perl skills to handle your process management and
	    bug-tracking maintenance &#38; customization.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1247"
></A
><B
>A.4.25. </B
>	    Is there any licensing fee or other fees for using Bugzilla? Any
	    out-of-pocket cost other than the bodies needed as identified above?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    No.  MySQL asks, if you find their product valuable, that you purchase
	    a support contract from them that suits your needs.
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="QANDADIV"
><H3
><A
NAME="FAQ_INSTALL"
></A
>5. Bugzilla Installation</H3
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1254"
></A
><B
>A.5.1. </B
>	    How do I download and install Bugzilla?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Check <A
HREF="http://www.mozilla.org/projects/bugzilla/"
TARGET="_top"
>	    http://www.mozilla.org/projects/bugzilla/</A
> for details.
	    Once you download it, untar it, read the README and 
	    the Bugzilla Guide.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1260"
></A
><B
>A.5.2. </B
>	    How do I install Bugzilla on Windows NT?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Installation on Windows NT has its own section in
	    "The Bugzilla Guide".
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1265"
></A
><B
>A.5.3. </B
>	    Is there an easy way to change the Bugzilla cookie name?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    At present, no.
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="QANDADIV"
><H3
><A
NAME="FAQ_SECURITY"
></A
>6. Bugzilla Security</H3
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1272"
></A
><B
>A.6.1. </B
>	    How do I completely disable MySQL security if it's giving me problems
	    (I've followed the instructions in the README!)?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Run mysql like this: "mysqld --skip-grant-tables".  Please remember <EM
>this
	    makes mysql as secure as taping a $100 to the floor of a football stadium
	    bathroom for safekeeping.</EM
>  Please read the Security section of the
	    Administration chapter of "The Bugzilla Guide" before proceeding.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1278"
></A
><B
>A.6.2. </B
>	    Are there any security problems with Bugzilla?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    The Bugzilla code has not undergone a complete security audit.
	    It is recommended that you closely examine permissions on your Bugzilla
	    installation, and follow the recommended security guidelines found
	    in the README and in The Bugzilla Guide.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1283"
></A
><B
>A.6.3. </B
>	    I've implemented the security fixes mentioned in Chris Yeh's security
	    advisory of 5/10/2000 advising not to run MySQL as root, and am running into
	    problems with MySQL no longer working correctly.
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    This is a common problem, related to running out of file descriptors.
	    Simply add "ulimit -n unlimited" to the script which starts
	    mysqld.
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="QANDADIV"
><H3
><A
NAME="FAQ_EMAIL"
></A
>7. Bugzilla Email</H3
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1290"
></A
><B
>A.7.1. </B
>	    I have a user who doesn't want to receive any more email from Bugzilla.
	    How do I stop it entirely for this user?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    With the email changes to 2.12, the user should be able to set
	    this in user email preferences.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1295"
></A
><B
>A.7.2. </B
>	    I'm evaluating/testing Bugzilla, and don't want it to send email to
	    anyone but me. How do I do it?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Edit the param for the mail text. Replace "To:" with "X-Real-To:",
	    replace "Cc:" with "X-Real-CC:", and add a "To: (myemailaddress)".
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1300"
></A
><B
>A.7.3. </B
>	    I want whineatnews.pl to whine at something more, or other than, only new
	    bugs. How do I do it?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Try Klaas Freitag's excellent patch for "whineatassigned" functionality.
	    You can find it at<A
HREF=" http://bugzilla.mozilla.org/show_bug.cgi?id=6679"
TARGET="_top"
>	      http://bugzilla.mozilla.org/show_bug.cgi?id=6679</A
>. This
	    patch is against an older version of Bugzilla, so you must apply
	    the diffs manually.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1306"
></A
><B
>A.7.4. </B
>	    I don't like/want to use Procmail to hand mail off to bug_email.pl.
	    What alternatives do I have?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    You can call bug_email.pl directly from your aliases file, with
	    an entry like this:
	    <A
NAME="AEN1310"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>		bugzilla-daemon: "|/usr/local/bin/bugzilla/contrib/bug_email.pl"
	      </P
></BLOCKQUOTE
>
	    However, this is fairly nasty and subject to problems; you also
	    need to set up your smrsh (sendmail restricted shell) to allow
	    it.  In a pinch, though, it can work.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1313"
></A
><B
>A.7.5. </B
>	    How do I set up the email interface to submit/change bugs via email?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    You can find an updated README.mailif file in the contrib/ directory
	    of your Bugzilla distribution that walks you through the setup.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1318"
></A
><B
>A.7.6. </B
>	    Email takes FOREVER to reach me from bugzilla -- it's extremely slow.
	    What gives?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    If you are using an alternate Mail Transport Agent (MTA other than
	    sendmail), make sure the options given in the "processmail" script for all
	    instances of "sendmail" are correct for your MTA. If you are using Sendmail,
	    you may wish to delete the "-ODeliveryMode=deferred" option in the
	    "processmail" script for every invocation of "sendmail". (Be sure and leave
	    the "-t" option, though!)
	  </P
><P
>	    A better alternative is to change the "-O" option to
	    "-ODeliveryMode=background".  This prevents Sendmail from hanging your
	    Bugzilla Perl processes if the domain to which it must send mail
	    is unavailable.
	  </P
><P
>	    This is now a configurable parameter called "sendmailparm", available
	    from editparams.cgi.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1325"
></A
><B
>A.7.7. </B
>	     How come email never reaches me from bugzilla changes?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Double-check that you have not turned off email in your user preferences.
	    Confirm that Bugzilla is able to send email by visiting the "Log In"
	    link of your Bugzilla installation and clicking the "Email me a password"
	    button after entering your email address.
	  </P
><P
>	    If you never receive mail from Bugzilla, chances you do not have
	    sendmail in "/usr/lib/sendmail".  Ensure sendmail lives in, or is symlinked
	    to, "/usr/lib/sendmail".
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="QANDADIV"
><H3
><A
NAME="FAQ_DB"
></A
>8. Bugzilla Database</H3
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1333"
></A
><B
>A.8.1. </B
>	    I've heard Bugzilla can be used with Oracle?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Red Hat Bugzilla, mentioned above, works with Oracle.  The current version
	    from Mozilla.org does not have this capability.  Unfortunately, though
	    you will sacrifice a lot of the really great features available in
	    Bugzilla 2.10 and 2.12 if you go with the 2.8-based Redhat version.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1338"
></A
><B
>A.8.2. </B
>	    Bugs are missing from queries, but exist in the database (and I can pull
	    them up by specifying the bug ID). What's wrong?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	     You've almost certainly enabled the "shadow database", but for some
	    reason it hasn't been updated for all your bugs. This is the database
	    against which queries are run, so that really complex or slow queries won't
	    lock up portions of the database for other users. You can turn off the
	    shadow database in editparams.cgi. If you wish to continue using the shadow
	    database, then as your "bugs" user run "./syncshadowdb -syncall" from the
	    command line in the bugzilla installation directory to recreate your shadow
	    database. After it finishes, be sure to check the params and make sure that
	    "queryagainstshadowdb" is still turned on. The syncshadowdb program turns it
	    off if it was on, and is supposed to turn it back on when completed; that
	    way, if it crashes in the middle of recreating the database, it will stay
	    off forever until someone turns it back on by hand. Apparently, it doesn't
	    always do that yet.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1343"
></A
><B
>A.8.3. </B
>	    I think my database might be corrupted, or contain invalid entries. What
	    do I do?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Run the "sanity check" utility (./sanitycheck.cgi in the bugzilla_home
	    directory) to see! If it all comes back, you're OK.  If it doesn't come back
	    OK (i.e. any red letters), there are certain things Bugzilla can recover
	    from and certain things it can't.  If it can't auto-recover, I hope you're
	    familiar with mysqladmin commands or have installed another way to manage
	    your database...
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1348"
></A
><B
>A.8.4. </B
>	    I want to manually edit some entries in my database. How?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	     There is no facility in Bugzilla itself to do this. It's also generally
	    not a smart thing to do if you don't know exactly what you're doing.
	    However, if you understand SQL you can use the mysqladmin utility to
	    manually insert, delete, and modify table information. Personally, I
	    use "phpMyAdmin". You have to compile a PHP module with MySQL
	    support to make it work, but it's very clean and easy to use.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1353"
></A
><B
>A.8.5. </B
>	    I try to add myself as a user, but Bugzilla always tells me my password is wrong.
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Certain version of MySQL (notably, 3.23.29 and 3.23.30) accidentally disabled
	    the "crypt()" function.  This prevented MySQL from storing encrypted passwords.
	    Upgrade to the "3.23 stable" version of MySQL and you should be good to go.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1358"
></A
><B
>A.8.6. </B
>	    I think I've set up MySQL permissions correctly, but bugzilla still can't
	    connect.
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Try running MySQL from its binary: "mysqld --skip-grant-tables". This
	    will allow you to completely rule out grant tables as the cause of your
	    frustration. However, I do not recommend you run it this way on a regular
	    basis, unless you really want your web site defaced and your machine
	    cracked.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1363"
></A
><B
>A.8.7. </B
>	    How do I synchronize bug information among multiple different Bugzilla
	    databases?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Well, you can synchronize or you can move bugs.  Synchronization will
	    only work one way -- you can create a read-only copy of the database
	    at one site, and have it regularly updated at intervals from the main
	    database.
	  </P
><P
>	    MySQL has some synchronization features builtin to the latest releases.
	    It would be great if someone looked into the possibilities there
	    and provided a report to the newsgroup on how to effectively
	    synchronize two Bugzilla installations.
	  </P
><P
>	    If you simply need to transfer bugs from one Bugzilla to another,
	    checkout the "move.pl" script in the Bugzilla distribution.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1370"
></A
><B
>A.8.8. </B
>	    Why do I get bizarre errors when trying to submit data, particularly problems
	    with "groupset"?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    If you're sure your MySQL parameters are correct, you might want turn
	    "strictvaluechecks" OFF in editparams.cgi.  If you have "usebugsentry" set
	    "On", you also cannot submit a bug as readable by more than one group with
	    "strictvaluechecks" ON.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1375"
></A
><B
>A.8.9. </B
>	    How come even after I delete bugs, the long descriptions show up?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Delete everything from $BUZILLA_HOME/shadow.  Bugzilla creates shadow
	    files there, with each filename corresponding to a
	    bug number.  Also be sure to run syncshadowdb to make sure, if you are using
	    a shadow database, that the shadow database is current.
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="QANDADIV"
><H3
><A
NAME="FAQ_NT"
></A
>9. Bugzilla and Win32</H3
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1382"
></A
><B
>A.9.1. </B
>	    What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Remove Windows. Install Linux. Install Bugzilla.
	    The boss will never know the difference.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1387"
></A
><B
>A.9.2. </B
>	    Is there a "Bundle::Bugzilla" equivalent for Win32?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Not currently.  Bundle::Bugzilla enormously simplifies Bugzilla
	    installation on UNIX systems.  If someone can volunteer to
	    create a suitable PPM bundle for Win32, it would be appreciated.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1392"
></A
><B
>A.9.3. </B
>	    CGI's are failing with a "something.cgi is not a valid Windows NT
	    application" error. Why?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Depending on what Web server you are using, you will have to configure
	    the Web server to treat *.cgi files as CGI scripts. In IIS, you do this by
	    adding *.cgi to the App Mappings with the &#60;path&#62;\perl.exe %s %s as the
	    executable.
	  </P
><P
>	    Microsoft has some advice on this matter, as well:
	    <A
NAME="AEN1397"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>		"Set application mappings. In the ISM, map the extension for the script
		file(s) to the executable for the script interpreter. For example, you might
		map the extension .py to Python.exe, the executable for the Python script
		interpreter. Note For the ActiveState Perl script interpreter, the extension
		.pl is associated with PerlIS.dll by default. If you want to change the
		association of .pl to perl.exe, you need to change the application mapping.
		In the mapping, you must add two percent (%) characters to the end of the
		pathname for perl.exe, as shown in this example: c:\perl\bin\perl.exe %s %s"
	      </P
></BLOCKQUOTE
>
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1400"
></A
><B
>A.9.4. </B
>	    Can I have some general instructions on how to make Bugzilla on Win32 work?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    The following couple entries are deprecated in favor of the Windows installation
	    instructions available in the "Administration" portion of "The Bugzilla Guide".
	    However, they are provided here for historical interest and insight.
	    <P
CLASS="LITERALLAYOUT"
>&nbsp;&nbsp;1.&nbsp;#!C:/perl/bin/perl&nbsp;had&nbsp;to&nbsp;be&nbsp;added&nbsp;to&nbsp;every&nbsp;perl&nbsp;file.<br>
&nbsp;&nbsp;2.&nbsp;Converted&nbsp;to&nbsp;Net::SMTP&nbsp;to&nbsp;handle&nbsp;mail&nbsp;messages&nbsp;instead&nbsp;of<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;/usr/bin/sendmail.<br>
&nbsp;&nbsp;3.&nbsp;The&nbsp;crypt&nbsp;function&nbsp;isn't&nbsp;available&nbsp;on&nbsp;Windows&nbsp;NT&nbsp;(at&nbsp;least&nbsp;none&nbsp;that&nbsp;I<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;am&nbsp;aware),&nbsp;so&nbsp;I&nbsp;made&nbsp;encrypted&nbsp;passwords&nbsp;=&nbsp;plaintext&nbsp;passwords.<br>
&nbsp;&nbsp;4.&nbsp;The&nbsp;system&nbsp;call&nbsp;to&nbsp;diff&nbsp;had&nbsp;to&nbsp;be&nbsp;changed&nbsp;to&nbsp;the&nbsp;Cygwin&nbsp;diff.<br>
&nbsp;&nbsp;5.&nbsp;This&nbsp;was&nbsp;just&nbsp;to&nbsp;get&nbsp;a&nbsp;demo&nbsp;running&nbsp;under&nbsp;NT,&nbsp;it&nbsp;seems&nbsp;to&nbsp;be&nbsp;working<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;good,&nbsp;and&nbsp;I&nbsp;have&nbsp;inserted&nbsp;almost&nbsp;100&nbsp;bugs&nbsp;from&nbsp;another&nbsp;bug&nbsp;tracking<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;system.&nbsp;Since&nbsp;this&nbsp;work&nbsp;was&nbsp;done&nbsp;just&nbsp;to&nbsp;get&nbsp;an&nbsp;in-house&nbsp;demo,&nbsp;I&nbsp;am&nbsp;NOT<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;planning&nbsp;on&nbsp;making&nbsp;a&nbsp;patch&nbsp;for&nbsp;submission&nbsp;to&nbsp;Bugzilla.&nbsp;If&nbsp;you&nbsp;would<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;like&nbsp;a&nbsp;zip&nbsp;file,&nbsp;let&nbsp;me&nbsp;know.<br>
<br>
Q:&nbsp;Hmm,&nbsp;couldn't&nbsp;figure&nbsp;it&nbsp;out&nbsp;from&nbsp;the&nbsp;general&nbsp;instructions&nbsp;above.&nbsp;&nbsp;How<br>
about&nbsp;step-by-step?<br>
A:&nbsp;Sure!&nbsp;Here&nbsp;ya&nbsp;go!<br>
<br>
&nbsp;&nbsp;1.&nbsp;Install&nbsp;IIS&nbsp;4.0&nbsp;from&nbsp;the&nbsp;NT&nbsp;Option&nbsp;Pack&nbsp;#4.<br>
&nbsp;&nbsp;2.&nbsp;Download&nbsp;and&nbsp;install&nbsp;Active&nbsp;Perl.<br>
&nbsp;&nbsp;3.&nbsp;Install&nbsp;the&nbsp;Windows&nbsp;GNU&nbsp;tools&nbsp;from&nbsp;Cygwin.&nbsp;Make&nbsp;sure&nbsp;to&nbsp;add&nbsp;the&nbsp;bin<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;directory&nbsp;to&nbsp;your&nbsp;system&nbsp;path.&nbsp;(Everyone&nbsp;should&nbsp;have&nbsp;these,&nbsp;whether<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;they&nbsp;decide&nbsp;to&nbsp;use&nbsp;Bugzilla&nbsp;or&nbsp;not.&nbsp;:-)&nbsp;)<br>
&nbsp;&nbsp;4.&nbsp;Download&nbsp;relevant&nbsp;packages&nbsp;from&nbsp;ActiveState&nbsp;at<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;http://www.activestate.com/packages/zips/.&nbsp;+&nbsp;DBD-Mysql.zip<br>
&nbsp;&nbsp;5.&nbsp;Extract&nbsp;each&nbsp;zip&nbsp;file&nbsp;with&nbsp;WinZip,&nbsp;and&nbsp;install&nbsp;each&nbsp;ppd&nbsp;file&nbsp;using&nbsp;the<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;notation:&nbsp;ppm&nbsp;install&nbsp;&#60;module&#62;.ppd<br>
&nbsp;&nbsp;6.&nbsp;Install&nbsp;Mysql.&nbsp;&nbsp;*Note:&nbsp;If&nbsp;you&nbsp;move&nbsp;the&nbsp;default&nbsp;install&nbsp;from&nbsp;c:\mysql,<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;you&nbsp;must&nbsp;add&nbsp;the&nbsp;appropriate&nbsp;startup&nbsp;parameters&nbsp;to&nbsp;the&nbsp;NT&nbsp;service.&nbsp;(ex.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;-b&nbsp;e:\\programs\\mysql)<br>
&nbsp;&nbsp;7.&nbsp;Download&nbsp;any&nbsp;Mysql&nbsp;client.&nbsp;http://www.mysql.com/download_win.html<br>
&nbsp;&nbsp;8.&nbsp;Setup&nbsp;MySql.&nbsp;(These&nbsp;are&nbsp;the&nbsp;commands&nbsp;that&nbsp;I&nbsp;used.)<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;I.&nbsp;Cleanup&nbsp;default&nbsp;database&nbsp;settings.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysql&nbsp;-u&nbsp;root&nbsp;mysql<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;DELETE&nbsp;FROM&nbsp;user&nbsp;WHERE&nbsp;Host='localhost'&nbsp;AND&nbsp;User='';<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;quit<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysqladmin&nbsp;reload<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;II.&nbsp;Set&nbsp;password&nbsp;for&nbsp;root.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysql&nbsp;-u&nbsp;root&nbsp;mysql<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;UPDATE&nbsp;user&nbsp;SET&nbsp;Password=PASSWORD('new_password')<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;WHERE&nbsp;user='root';<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;FLUSH&nbsp;PRIVILEGES;<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;quit<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysqladmin&nbsp;-u&nbsp;root&nbsp;reload<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;III.&nbsp;Create&nbsp;bugs&nbsp;user.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysql&nbsp;-u&nbsp;root&nbsp;-p<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;insert&nbsp;into&nbsp;user&nbsp;(host,user,password)<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;values('localhost','bugs','');<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;quit<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysqladmin&nbsp;-u&nbsp;root&nbsp;reload<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;IV.&nbsp;Create&nbsp;the&nbsp;bugs&nbsp;database.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysql&nbsp;-u&nbsp;root&nbsp;-p<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;create&nbsp;database&nbsp;bugs;<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;V.&nbsp;Give&nbsp;the&nbsp;bugs&nbsp;user&nbsp;access&nbsp;to&nbsp;the&nbsp;bugs&nbsp;database.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;insert&nbsp;into&nbsp;db<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(host,db,user,select_priv,insert_priv,update_priv,delete_priv,create_priv,drop_priv)<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;values('localhost','bugs','bugs','Y','Y','Y','Y','Y','N')<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mysql&#62;&nbsp;quit<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;C:\mysql\bin\mysqladmin&nbsp;-u&nbsp;root&nbsp;reload<br>
&nbsp;&nbsp;9.&nbsp;Run&nbsp;the&nbsp;table&nbsp;scripts&nbsp;to&nbsp;setup&nbsp;the&nbsp;bugs&nbsp;database.<br>
&nbsp;10.&nbsp;Change&nbsp;CGI.pm&nbsp;to&nbsp;use&nbsp;the&nbsp;following&nbsp;regular&nbsp;expression&nbsp;because&nbsp;of<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;differing&nbsp;backslashes&nbsp;in&nbsp;NT&nbsp;versus&nbsp;UNIX.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o&nbsp;$0&nbsp;=~&nbsp;m:[^\\]*$:;<br>
&nbsp;11.&nbsp;Had&nbsp;to&nbsp;make&nbsp;the&nbsp;crypt&nbsp;password&nbsp;=&nbsp;plain&nbsp;text&nbsp;password&nbsp;in&nbsp;the&nbsp;database.<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(Thanks&nbsp;to&nbsp;Andrew&nbsp;Lahser"&nbsp;&#60;andrew_lahser@merck.com&#62;"&nbsp;on&nbsp;this&nbsp;one.)&nbsp;The<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;files&nbsp;that&nbsp;I&nbsp;changed&nbsp;were:<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o&nbsp;globals.pl<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o&nbsp;CGI.pl<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;o&nbsp;alternately,&nbsp;you&nbsp;can&nbsp;try&nbsp;commenting&nbsp;all&nbsp;references&nbsp;to&nbsp;'crypt'<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;string&nbsp;and&nbsp;replace&nbsp;them&nbsp;with&nbsp;similar&nbsp;lines&nbsp;but&nbsp;without&nbsp;encrypt()<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;or&nbsp;crypr()&nbsp;functions&nbsp;insida&nbsp;all&nbsp;files.<br>
&nbsp;12.&nbsp;Replaced&nbsp;sendmail&nbsp;with&nbsp;Windmail.&nbsp;Basically,&nbsp;you&nbsp;have&nbsp;to&nbsp;come&nbsp;up&nbsp;with&nbsp;a<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;sendmail&nbsp;substitute&nbsp;for&nbsp;NT.&nbsp;Someone&nbsp;said&nbsp;that&nbsp;they&nbsp;used&nbsp;a&nbsp;Perl&nbsp;module<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(Net::SMTP),&nbsp;but&nbsp;I&nbsp;was&nbsp;trying&nbsp;to&nbsp;save&nbsp;time&nbsp;and&nbsp;do&nbsp;as&nbsp;little&nbsp;Perl&nbsp;coding<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;as&nbsp;possible.<br>
&nbsp;13.&nbsp;Added&nbsp;"perl"&nbsp;to&nbsp;the&nbsp;beginning&nbsp;of&nbsp;all&nbsp;Perl&nbsp;system&nbsp;calls&nbsp;that&nbsp;use&nbsp;a&nbsp;perl<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;script&nbsp;as&nbsp;an&nbsp;argument&nbsp;and&nbsp;renamed&nbsp;processmail&nbsp;to&nbsp;processmail.pl.<br>
&nbsp;14.&nbsp;In&nbsp;processmail.pl,&nbsp;I&nbsp;added&nbsp;binmode(HANDLE)&nbsp;before&nbsp;all&nbsp;read()&nbsp;calls.&nbsp;I'm<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;not&nbsp;sure&nbsp;about&nbsp;this&nbsp;one,&nbsp;but&nbsp;the&nbsp;read()&nbsp;under&nbsp;NT&nbsp;wasn't&nbsp;counting&nbsp;the<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;EOLs&nbsp;without&nbsp;the&nbsp;binary&nbsp;read."<br>
	&nbsp;&nbsp;&nbsp;&nbsp;</P
>
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1406"
></A
><B
>A.9.5. </B
>	    I'm having trouble with the perl modules for NT not being able to talk to
	    to the database.
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Your modules may be outdated or inaccurate. Try:
	    <P
></P
><OL
TYPE="1"
><LI
><P
>		  Hitting http://www.activestate.com/ActivePerl
		</P
></LI
><LI
><P
>		  Download ActivePerl
		</P
></LI
><LI
><P
>		  Go to your prompt
		</P
></LI
><LI
><P
>		  Type 'ppm'
		</P
></LI
><LI
><P
>		  <TT
CLASS="PROMPT"
>PPM&#62;</TT
> <B
CLASS="COMMAND"
>install DBI DBD-mysql GD</B
>
		</P
></LI
></OL
>
	    I reckon TimeDate and Data::Dumper come with the activeperl. You can check
	    the ActiveState site for packages for installation through PPM.
	    <A
HREF=" http://www.activestate.com/Packages/"
TARGET="_top"
>	      http://www.activestate.com/Packages/</A
>
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="QANDADIV"
><H3
><A
NAME="FAQ_USE"
></A
>10. Bugzilla Usage</H3
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1427"
></A
><B
>A.10.1. </B
>	    The query page is very confusing.  Isn't there a simpler way to query?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    We are developing in that direction.  You can follow progress on this
	    at <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=16775"
TARGET="_top"
>	      http://bugzilla.mozilla.org/show_bug.cgi?id=16775</A
>.  Some functionality
	    is available in Bugzilla 2.12, and is available as "quicksearch.html"
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1433"
></A
><B
>A.10.2. </B
>	    I'm confused by the behavior of the "accept" button in the Show Bug form.
	    Why doesn't it assign the bug to me when I accept it?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    The current behavior is acceptable to bugzilla.mozilla.org and most
	    users.  I personally don't like it.  You have your choice of patches
	    to change this behavior, however.
	    <P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
><A
HREF="http://bugzilla.mozilla.org/showattachment.cgi?attach_id=8029"
TARGET="_top"
>		Add a "and accept bug" radio button</A
></TD
></TR
><TR
><TD
><A
HREF="http://bugzilla.mozilla.org/showattachment.cgi?attach_id=8153"
TARGET="_top"
>		"Accept" button automatically assigns to you</A
></TD
></TR
></TBODY
></TABLE
><P
></P
>
	    Note that these patches are somewhat dated.  You will need to do the find
	    and replace manually to apply them.  They are very small, though.  It is easy.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1443"
></A
><B
>A.10.3. </B
>	    I can't upload anything into the database via the "Create Attachment"
	    link.  What am I doing wrong?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    The most likely cause is a very old browser or a browser that is
	    incompatible with file upload via POST.  Download the latest Netscape,
	    Microsoft, or Mozilla browser to handle uploads correctly.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1448"
></A
><B
>A.10.4. </B
>	    Email submissions to Bugzilla that have attachments end up asking me to
	    save it as a "cgi" file.
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Yup.  Just rename it once you download it, or save it under a different
	    filename.  This will not be fixed anytime too soon, because it would
	    cripple some other functionality.
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1453"
></A
><B
>A.10.5. </B
>	    How do I change a keyword in Bugzilla, once some bugs are using it?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    In the Bugzilla administrator UI, edit the keyword and it will let you
	    replace the old keyword name with a new one.  This will cause a problem
	    with the keyword cache.  Run sanitycheck.cgi to fix it.
	  </P
></DIV
></DIV
></DIV
><DIV
CLASS="QANDADIV"
><H3
><A
NAME="FAQ_HACKING"
></A
>11. Bugzilla Hacking</H3
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1460"
></A
><B
>A.11.1. </B
>	    What bugs are in Bugzilla right now?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
>	    Try <A
HREF="http://bugzilla.mozilla.org/buglist.cgi?bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&product=Webtools&component=Bugzilla"
TARGET="_top"
>	    this link</A
> to view current bugs or requests for
	    enhancement for Bugzilla.
	  </P
><P
>	    You can view bugs marked for 2.14 release
	    <A
HREF="http://bugzilla.mozilla.org/buglist.cgi?product=Webtools&component=Bugzilla&target_milestone=Bugzilla+2.14"
TARGET="_top"
>here</A
>.
	    This list includes bugs for the 2.14 release that have already
	    been fixed and checked into CVS.  Please consult the
	    <A
HREF="http://www.mozilla.org/projects/bugzilla/"
TARGET="_top"
>	      Bugzilla Project Page</A
> for details on how to
	    check current sources out of CVS so you can have these
	    bug fixes early!
	  </P
></DIV
></DIV
><DIV
CLASS="QANDAENTRY"
><DIV
CLASS="QUESTION"
><P
><A
NAME="AEN1469"
></A
><B
>A.11.2. </B
>	    What's the best way to submit patches?  What guidelines should I follow?
	  </P
></DIV
><DIV
CLASS="ANSWER"
><P
><B
> </B
><P
></P
><OL
TYPE="1"
><LI
><P
>		  Enter a bug into bugzilla.mozilla.org for the "Webtools" product,
		  "Bugzilla" component.
		</P
></LI
><LI
><P
>		  Upload your patch as a unified DIFF (having used "diff -u" against
		  the <EM
>current sources</EM
> checked out of CVS),
		  or new source file by clicking
		  "Create a new attachment" link on the bug page you've just created, and
		  include any descriptions of database changes you may make, into the bug
		  ID you submitted in step #1.  Be sure and click the "Patch" radio
		  button to indicate the text you are sending is a patch!
		</P
></LI
><LI
><P
>		  Announce your patch and the associated URL
		  (http://bugzilla.mozilla.org/show_bug.cgi?id=XXXX) for discussion in
		  the newsgroup (netscape.public.mozilla.webtools).  You'll get a really
		  good, fairly immediate reaction to the implications of your patch,
		  which will also give us an idea how well-received the change would
		  be.
		</P
></LI
><LI
><P
>		  If it passes muster with minimal modification, the person to whom
		  the bug is assigned in Bugzilla is responsible for seeing the patch
		  is checked into CVS.
		</P
></LI
><LI
><P
>		  Bask in the glory of the fact that you helped write the most successful
		  open-source bug-tracking software on the planet :)
		</P
></LI
></OL
></P
></DIV
></DIV
></DIV
></DIV
></DIV
><DIV
CLASS="APPENDIX"
><HR><H1
><A
NAME="DATABASE"
>Appendix B. The Bugzilla Database</A
></H1
><DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>This document really needs to be updated with more fleshed out information about primary keys, interrelationships, and maybe some nifty tables to document dependencies.  Any takers? </P
></BLOCKQUOTE
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="DBSCHEMA"
>B.1. Database Schema Chart</A
></H1
><P
>      <DIV
CLASS="MEDIAOBJECT"
><P
><IMG
SRC="dbschema.jpg"
ALT="Database Relationships"
></IMG
><DIV
CLASS="CAPTION"
><P
>Bugzilla database relationships chart</P
></DIV
></P
></DIV
>
    </P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="DBDOC"
>B.2. MySQL Bugzilla Database Introduction</A
></H1
><P
CLASS="LITERALLAYOUT"
><br>
Contributor(s):&nbsp;&nbsp;Matthew&nbsp;P.&nbsp;Barnson&nbsp;(mbarnson@excitehome.net)<br>
<br>
Last&nbsp;update:&nbsp;May&nbsp;16,&nbsp;2000<br>
<br>
Changes:<br>
Version&nbsp;1.0:&nbsp;Initial&nbsp;public&nbsp;release&nbsp;(May&nbsp;16,&nbsp;2000)<br>
<br>
Maintainer:&nbsp;&nbsp;Matthew&nbsp;P.&nbsp;Barnson&nbsp;(mbarnson@excitehome.net)<br>
<br>
<br>
===<br>
Table&nbsp;Of&nbsp;Contents<br>
===<br>
<br>
FOREWORD<br>
INTRODUCTION<br>
THE&nbsp;BASICS<br>
THE&nbsp;TABLES<br>
THE&nbsp;DETAILS<br>
<br>
<br>
<br>
===<br>
FOREWORD<br>
===<br>
<br>
&nbsp;&nbsp;This&nbsp;information&nbsp;comes&nbsp;straight&nbsp;from&nbsp;my&nbsp;life.&nbsp;&nbsp;I&nbsp;was&nbsp;forced&nbsp;to&nbsp;learn&nbsp;how<br>
Bugzilla&nbsp;organizes&nbsp;database&nbsp;because&nbsp;of&nbsp;nitpicky&nbsp;requests&nbsp;from&nbsp;users&nbsp;for&nbsp;tiny<br>
changes&nbsp;in&nbsp;wording,&nbsp;rather&nbsp;than&nbsp;having&nbsp;people&nbsp;re-educate&nbsp;themselves&nbsp;or<br>
figure&nbsp;out&nbsp;how&nbsp;to&nbsp;work&nbsp;our&nbsp;procedures&nbsp;around&nbsp;the&nbsp;tool.&nbsp;&nbsp;It&nbsp;sucks,&nbsp;but&nbsp;it&nbsp;can<br>
and&nbsp;will&nbsp;happen&nbsp;to&nbsp;you,&nbsp;so&nbsp;learn&nbsp;how&nbsp;the&nbsp;schema&nbsp;works&nbsp;and&nbsp;deal&nbsp;with&nbsp;it&nbsp;when&nbsp;it<br>
comes.<br>
<br>
&nbsp;&nbsp;I'm&nbsp;sorry&nbsp;this&nbsp;version&nbsp;is&nbsp;plain&nbsp;text.&nbsp;&nbsp;I&nbsp;can&nbsp;whip&nbsp;this&nbsp;info&nbsp;out&nbsp;a&nbsp;lot&nbsp;faster<br>
if&nbsp;I'm&nbsp;not&nbsp;concerned&nbsp;about&nbsp;complex&nbsp;formatting.&nbsp;&nbsp;I'll&nbsp;get&nbsp;it&nbsp;into&nbsp;sgml&nbsp;for&nbsp;easy<br>
portability&nbsp;as&nbsp;time&nbsp;permits.<br>
<br>
&nbsp;&nbsp;The&nbsp;Bugzilla&nbsp;Database&nbsp;Schema&nbsp;has&nbsp;a&nbsp;home!&nbsp;&nbsp;In&nbsp;addition&nbsp;to&nbsp;availability&nbsp;via&nbsp;CVS<br>
and&nbsp;released&nbsp;versions&nbsp;2.12&nbsp;and&nbsp;higher&nbsp;of&nbsp;Bugzilla,&nbsp;you&nbsp;can&nbsp;find&nbsp;the&nbsp;latest&nbsp;&#38;<br>
greatest&nbsp;version&nbsp;of&nbsp;the&nbsp;Bugzilla&nbsp;Database&nbsp;Schema&nbsp;at<br>
http://www.trilobyte.net/barnsons/.&nbsp;This&nbsp;is&nbsp;a&nbsp;living&nbsp;document;&nbsp;please&nbsp;be&nbsp;sure<br>
you&nbsp;are&nbsp;up-to-date&nbsp;with&nbsp;the&nbsp;latest&nbsp;version&nbsp;before&nbsp;mirroring.<br>
<br>
&nbsp;&nbsp;The&nbsp;Bugzilla&nbsp;Database&nbsp;Schema&nbsp;is&nbsp;designed&nbsp;to&nbsp;provide&nbsp;vital&nbsp;information<br>
regarding&nbsp;the&nbsp;structure&nbsp;of&nbsp;the&nbsp;MySQL&nbsp;database.&nbsp;&nbsp;Where&nbsp;appropriate,&nbsp;this<br>
document&nbsp;will&nbsp;refer&nbsp;to&nbsp;URLs&nbsp;rather&nbsp;than&nbsp;including&nbsp;documents&nbsp;in&nbsp;their&nbsp;entirety<br>
to&nbsp;ensure&nbsp;completeness&nbsp;even&nbsp;should&nbsp;this&nbsp;paper&nbsp;become&nbsp;out&nbsp;of&nbsp;date.<br>
<br>
&nbsp;&nbsp;This&nbsp;document&nbsp;is&nbsp;not&nbsp;maintained&nbsp;by&nbsp;Netscape&nbsp;or&nbsp;Netscape&nbsp;employees,&nbsp;so&nbsp;please<br>
do&nbsp;not&nbsp;contact&nbsp;them&nbsp;regarding&nbsp;errors&nbsp;or&nbsp;omissions&nbsp;contained&nbsp;herein.&nbsp;Please<br>
direct&nbsp;all&nbsp;questions,&nbsp;comments,&nbsp;updates,&nbsp;flames,&nbsp;etc.&nbsp;to&nbsp;Matthew&nbsp;P.&nbsp;Barnson<br>
mbarnson@excitehome.net)&nbsp;(barnboy&nbsp;or&nbsp;barnhome&nbsp;on&nbsp;irc.mozilla.org&nbsp;in<br>
#mozwebtools).<br>
<br>
&nbsp;&nbsp;I'm&nbsp;sure&nbsp;I've&nbsp;made&nbsp;some&nbsp;glaring&nbsp;errors&nbsp;or&nbsp;omissions&nbsp;in&nbsp;this&nbsp;paper&nbsp;--&nbsp;please<br>
email&nbsp;me&nbsp;corrections&nbsp;or&nbsp;post&nbsp;corrections&nbsp;to&nbsp;the<br>
netscape.public.mozilla.webtools&nbsp;newsgroup.<br>
<br>
<br>
<br>
===<br>
INTRODUCTION<br>
===<br>
<br>
<br>
<br>
&nbsp;&nbsp;So,&nbsp;here&nbsp;you&nbsp;are&nbsp;with&nbsp;your&nbsp;brand-new&nbsp;installation&nbsp;of&nbsp;Bugzilla.&nbsp;&nbsp;You've&nbsp;got<br>
MySQL&nbsp;set&nbsp;up,&nbsp;Apache&nbsp;working&nbsp;right,&nbsp;Perl&nbsp;DBI&nbsp;and&nbsp;DBD&nbsp;talking&nbsp;to&nbsp;the&nbsp;database<br>
flawlessly.&nbsp;&nbsp;Maybe&nbsp;you've&nbsp;even&nbsp;entered&nbsp;a&nbsp;few&nbsp;test&nbsp;bugs&nbsp;to&nbsp;make&nbsp;sure&nbsp;email's<br>
working;&nbsp;people&nbsp;seem&nbsp;to&nbsp;be&nbsp;notified&nbsp;of&nbsp;new&nbsp;bugs&nbsp;and&nbsp;changes,&nbsp;and&nbsp;you&nbsp;can<br>
enter&nbsp;and&nbsp;edit&nbsp;bugs&nbsp;to&nbsp;your&nbsp;heart's&nbsp;content.&nbsp;&nbsp;Perhaps&nbsp;you've&nbsp;gone&nbsp;through&nbsp;the<br>
trouble&nbsp;of&nbsp;setting&nbsp;up&nbsp;a&nbsp;gateway&nbsp;for&nbsp;people&nbsp;to&nbsp;submit&nbsp;bugs&nbsp;to&nbsp;your&nbsp;database&nbsp;via<br>
email,&nbsp;have&nbsp;had&nbsp;a&nbsp;few&nbsp;people&nbsp;test&nbsp;it,&nbsp;and&nbsp;received&nbsp;rave&nbsp;reviews&nbsp;from&nbsp;your&nbsp;beta<br>
testers.<br>
<br>
&nbsp;&nbsp;What's&nbsp;the&nbsp;next&nbsp;thing&nbsp;you&nbsp;do?&nbsp;&nbsp;Outline&nbsp;a&nbsp;training&nbsp;strategy&nbsp;for&nbsp;your<br>
development&nbsp;team,&nbsp;of&nbsp;course,&nbsp;and&nbsp;bring&nbsp;them&nbsp;up&nbsp;to&nbsp;speed&nbsp;on&nbsp;the&nbsp;new&nbsp;tool&nbsp;you've<br>
labored&nbsp;over&nbsp;for&nbsp;hours.<br>
<br>
&nbsp;&nbsp;Your&nbsp;first&nbsp;training&nbsp;session&nbsp;starts&nbsp;off&nbsp;very&nbsp;well!&nbsp;&nbsp;You&nbsp;have&nbsp;a&nbsp;captive<br>
audience&nbsp;which&nbsp;seems&nbsp;enraptured&nbsp;by&nbsp;the&nbsp;efficiency&nbsp;embodied&nbsp;in&nbsp;this&nbsp;thing&nbsp;called<br>
"Bugzilla".&nbsp;&nbsp;You&nbsp;are&nbsp;caught&nbsp;up&nbsp;describing&nbsp;the&nbsp;nifty&nbsp;features,&nbsp;how&nbsp;people&nbsp;can<br>
save&nbsp;favorite&nbsp;queries&nbsp;in&nbsp;the&nbsp;database,&nbsp;set&nbsp;them&nbsp;up&nbsp;as&nbsp;headers&nbsp;and&nbsp;footers&nbsp;on<br>
their&nbsp;pages,&nbsp;customize&nbsp;their&nbsp;layouts,&nbsp;generate&nbsp;reports,&nbsp;track&nbsp;status&nbsp;with<br>
greater&nbsp;efficiency&nbsp;than&nbsp;ever&nbsp;before,&nbsp;leap&nbsp;tall&nbsp;buildings&nbsp;with&nbsp;a&nbsp;single&nbsp;bound<br>
and&nbsp;rescue&nbsp;Jane&nbsp;from&nbsp;the&nbsp;clutches&nbsp;of&nbsp;Certain&nbsp;Death!<br>
<br>
&nbsp;&nbsp;But&nbsp;Certain&nbsp;Death&nbsp;speaks&nbsp;up&nbsp;--&nbsp;a&nbsp;tiny&nbsp;voice,&nbsp;from&nbsp;the&nbsp;dark&nbsp;corners&nbsp;of&nbsp;the<br>
conference&nbsp;room.&nbsp;&nbsp;"I&nbsp;have&nbsp;a&nbsp;concern,"&nbsp;the&nbsp;voice&nbsp;hisses&nbsp;from&nbsp;the&nbsp;darkness,<br>
"about&nbsp;the&nbsp;use&nbsp;of&nbsp;the&nbsp;word&nbsp;'verified'.<br>
<br>
&nbsp;&nbsp;The&nbsp;room,&nbsp;previously&nbsp;filled&nbsp;with&nbsp;happy&nbsp;chatter,&nbsp;lapses&nbsp;into&nbsp;reverential<br>
silence&nbsp;as&nbsp;Certain&nbsp;Death&nbsp;(better&nbsp;known&nbsp;as&nbsp;the&nbsp;Vice&nbsp;President&nbsp;of&nbsp;Software<br>
Engineering)&nbsp;continues.&nbsp;&nbsp;"You&nbsp;see,&nbsp;for&nbsp;two&nbsp;years&nbsp;we've&nbsp;used&nbsp;the&nbsp;word&nbsp;'verified'<br>
to&nbsp;indicate&nbsp;that&nbsp;a&nbsp;developer&nbsp;or&nbsp;quality&nbsp;assurance&nbsp;engineer&nbsp;has&nbsp;confirmed&nbsp;that,<br>
in&nbsp;fact,&nbsp;a&nbsp;bug&nbsp;is&nbsp;valid.&nbsp;I&nbsp;don't&nbsp;want&nbsp;to&nbsp;lose&nbsp;two&nbsp;years&nbsp;of&nbsp;training&nbsp;to&nbsp;a<br>
new&nbsp;software&nbsp;product.&nbsp;&nbsp;You&nbsp;need&nbsp;to&nbsp;change&nbsp;the&nbsp;bug&nbsp;status&nbsp;of&nbsp;'verified'&nbsp;to<br>
'approved'&nbsp;as&nbsp;soon&nbsp;as&nbsp;possible.&nbsp;To&nbsp;avoid&nbsp;confusion,&nbsp;of&nbsp;course."<br>
<br>
&nbsp;&nbsp;Oh&nbsp;no!&nbsp;&nbsp;Terror&nbsp;strikes&nbsp;your&nbsp;heart,&nbsp;as&nbsp;you&nbsp;find&nbsp;yourself&nbsp;mumbling&nbsp;"yes,&nbsp;yes,&nbsp;I<br>
don't&nbsp;think&nbsp;that&nbsp;would&nbsp;be&nbsp;a&nbsp;problem,"&nbsp;You&nbsp;review&nbsp;the&nbsp;changes&nbsp;with&nbsp;Certain<br>
Death,&nbsp;and&nbsp;continue&nbsp;to&nbsp;jabber&nbsp;on,&nbsp;"no,&nbsp;it's&nbsp;not&nbsp;too&nbsp;big&nbsp;a&nbsp;change.&nbsp;I&nbsp;mean,&nbsp;we<br>
have&nbsp;the&nbsp;source&nbsp;code,&nbsp;right?&nbsp;You&nbsp;know,&nbsp;'Use&nbsp;the&nbsp;Source,&nbsp;Luke'&nbsp;and&nbsp;all&nbsp;that...<br>
no&nbsp;problem,"&nbsp;All&nbsp;the&nbsp;while&nbsp;you&nbsp;quiver&nbsp;inside&nbsp;like&nbsp;a&nbsp;beached&nbsp;jellyfish&nbsp;bubbling,<br>
burbling,&nbsp;and&nbsp;boiling&nbsp;on&nbsp;a&nbsp;hot&nbsp;Jamaican&nbsp;sand&nbsp;dune...<br>
<br>
&nbsp;&nbsp;Thus&nbsp;begins&nbsp;your&nbsp;adventure&nbsp;into&nbsp;the&nbsp;heart&nbsp;of&nbsp;Bugzilla.&nbsp;&nbsp;You've&nbsp;been&nbsp;forced<br>
to&nbsp;learn&nbsp;about&nbsp;non-portable&nbsp;enum()&nbsp;fields,&nbsp;varchar&nbsp;columns,&nbsp;and&nbsp;tinyint<br>
definitions.&nbsp;The&nbsp;Adventure&nbsp;Awaits&nbsp;You!<br>
<br>
<br>
<br>
===<br>
The&nbsp;Basics<br>
===<br>
<br>
&nbsp;&nbsp;If&nbsp;you&nbsp;were&nbsp;like&nbsp;me,&nbsp;at&nbsp;this&nbsp;point&nbsp;you're&nbsp;totally&nbsp;clueless&nbsp;about&nbsp;the<br>
internals&nbsp;of&nbsp;MySQL,&nbsp;and&nbsp;if&nbsp;it&nbsp;weren't&nbsp;for&nbsp;this&nbsp;executive&nbsp;order&nbsp;from&nbsp;the&nbsp;Vice<br>
President&nbsp;you&nbsp;couldn't&nbsp;care&nbsp;less&nbsp;about&nbsp;the&nbsp;difference&nbsp;between&nbsp;a&nbsp;"bigint"&nbsp;and&nbsp;a<br>
"tinyint"&nbsp;entry&nbsp;in&nbsp;MySQL.&nbsp;&nbsp;I'd&nbsp;refer&nbsp;you&nbsp;first&nbsp;to&nbsp;the&nbsp;MySQL&nbsp;documentation,<br>
available&nbsp;at&nbsp;http://www.mysql.com/doc.html,&nbsp;but&nbsp;that's&nbsp;mostly&nbsp;a&nbsp;confusing<br>
morass&nbsp;of&nbsp;high-level&nbsp;database&nbsp;jargon.&nbsp;&nbsp;Here&nbsp;are&nbsp;the&nbsp;basics&nbsp;you&nbsp;need&nbsp;to&nbsp;know<br>
about&nbsp;the&nbsp;database&nbsp;to&nbsp;proceed:<br>
<br>
1.&nbsp;&nbsp;To&nbsp;connect&nbsp;to&nbsp;your&nbsp;database,&nbsp;type&nbsp;"mysql&nbsp;-u&nbsp;root"&nbsp;at&nbsp;the&nbsp;command&nbsp;prompt&nbsp;as<br>
any&nbsp;user.&nbsp;If&nbsp;this&nbsp;works&nbsp;without&nbsp;asking&nbsp;you&nbsp;for&nbsp;a&nbsp;password,&nbsp;SHAME&nbsp;ON&nbsp;YOU!&nbsp;&nbsp;You<br>
should&nbsp;have&nbsp;locked&nbsp;your&nbsp;security&nbsp;down&nbsp;like&nbsp;the&nbsp;README&nbsp;told&nbsp;you&nbsp;to.&nbsp;&nbsp;You&nbsp;can<br>
find&nbsp;details&nbsp;on&nbsp;locking&nbsp;down&nbsp;your&nbsp;database&nbsp;in&nbsp;the&nbsp;Bugzilla&nbsp;FAQ&nbsp;in&nbsp;this<br>
directory&nbsp;(under&nbsp;"Security"),&nbsp;or&nbsp;more&nbsp;robust&nbsp;security&nbsp;generalities&nbsp;in&nbsp;the<br>
MySQL&nbsp;searchable&nbsp;documentation&nbsp;at<br>
http://www.mysql.com/php/manual.php3?section=Privilege_system&nbsp;.<br>
<br>
2.&nbsp;&nbsp;You&nbsp;should&nbsp;now&nbsp;be&nbsp;at&nbsp;a&nbsp;prompt&nbsp;that&nbsp;looks&nbsp;like&nbsp;this:<br>
<br>
mysql&#62;<br>
	<br>
	At&nbsp;the&nbsp;prompt,&nbsp;if&nbsp;"bugs"&nbsp;is&nbsp;the&nbsp;name&nbsp;of&nbsp;your&nbsp;Bugzilla&nbsp;database,&nbsp;type:<br>
	<br>
mysql&#62;&nbsp;use&nbsp;bugs;<br>
	<br>
	(don't&nbsp;forget&nbsp;the&nbsp;";"&nbsp;at&nbsp;the&nbsp;end&nbsp;of&nbsp;each&nbsp;line,&nbsp;or&nbsp;you'll&nbsp;be&nbsp;kicking&nbsp;yourself<br>
all&nbsp;the&nbsp;way&nbsp;through&nbsp;this&nbsp;documentation)<br>
&nbsp;&nbsp;Young&nbsp;Grasshopper,&nbsp;you&nbsp;are&nbsp;now&nbsp;ready&nbsp;for&nbsp;the&nbsp;unveiling&nbsp;of&nbsp;the&nbsp;Bugzilla<br>
database,&nbsp;in&nbsp;the&nbsp;next&nbsp;section...<br>
<br>
<br>
<br>
===<br>
THE&nbsp;TABLES<br>
===<br>
<br>
&nbsp;&nbsp;Imagine&nbsp;your&nbsp;MySQL&nbsp;database&nbsp;as&nbsp;a&nbsp;series&nbsp;of&nbsp;spreadsheets,&nbsp;and&nbsp;you&nbsp;won't&nbsp;be&nbsp;too<br>
far&nbsp;off.&nbsp;&nbsp;If&nbsp;you&nbsp;use&nbsp;this&nbsp;command:<br>
<br>
mysql&#62;&nbsp;show&nbsp;tables&nbsp;from&nbsp;bugs;<br>
	<br>
	you'll&nbsp;be&nbsp;able&nbsp;to&nbsp;see&nbsp;all&nbsp;the&nbsp;"spreadsheets"&nbsp;(tables)&nbsp;in&nbsp;your&nbsp;database.&nbsp;&nbsp;Cool,<br>
huh?&nbsp;&nbsp;It's&nbsp;kinda'&nbsp;like&nbsp;a&nbsp;filesystem,&nbsp;only&nbsp;much&nbsp;faster&nbsp;and&nbsp;more&nbsp;robust.&nbsp;&nbsp;Come<br>
on,&nbsp;I'll&nbsp;show&nbsp;you&nbsp;more!<br>
<br>
&nbsp;&nbsp;From&nbsp;the&nbsp;command&nbsp;issued&nbsp;above,&nbsp;you&nbsp;should&nbsp;now&nbsp;have&nbsp;some&nbsp;output&nbsp;that&nbsp;looks<br>
like&nbsp;this:<br>
<br>
+-------------------+<br>
|&nbsp;Tables&nbsp;in&nbsp;bugs&nbsp;&nbsp;&nbsp;&nbsp;|<br>
+-------------------+<br>
|&nbsp;attachments&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;|<br>
|&nbsp;bugs&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;|<br>
|&nbsp;bugs_activity&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;|<br>
|&nbsp;cc&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;|<br>
|&nbsp;components&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;|<br>
|&nbsp;dependencies&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;|<br>
|&nbsp;fielddefs&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;|<br>
|&nbsp;groups&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;|<br>
|&nbsp;keyworddefs&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;|<br>
|&nbsp;keywords&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;|<br>
|&nbsp;logincookies&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;|<br>
|&nbsp;longdescs&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;|<br>
|&nbsp;milestones&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;|<br>
|&nbsp;namedqueries&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;|<br>
|&nbsp;products&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;|<br>
|&nbsp;profiles&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;|<br>
|&nbsp;profiles_activity&nbsp;|<br>
|&nbsp;shadowlog&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;|<br>
|&nbsp;versions&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;|<br>
|&nbsp;votes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;|<br>
|&nbsp;watch&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;|<br>
+-------------------+<br>
<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;If&nbsp;it&nbsp;doesn't&nbsp;look&nbsp;quite&nbsp;the&nbsp;same,&nbsp;that&nbsp;probably&nbsp;means&nbsp;it's&nbsp;time&nbsp;to<br>
update&nbsp;this&nbsp;documentation&nbsp;:)<br>
<br>
&nbsp;&nbsp;Here's&nbsp;an&nbsp;overview&nbsp;of&nbsp;what&nbsp;each&nbsp;table&nbsp;does.&nbsp;&nbsp;Most&nbsp;columns&nbsp;in&nbsp;each&nbsp;table&nbsp;have<br>
descriptive&nbsp;names&nbsp;that&nbsp;make&nbsp;it&nbsp;fairly&nbsp;trivial&nbsp;to&nbsp;figure&nbsp;out&nbsp;their&nbsp;jobs.<br>
<br>
attachments:&nbsp;This&nbsp;table&nbsp;stores&nbsp;all&nbsp;attachments&nbsp;to&nbsp;bugs.&nbsp;&nbsp;It&nbsp;tends&nbsp;to&nbsp;be&nbsp;your<br>
largest&nbsp;table,&nbsp;yet&nbsp;also&nbsp;generally&nbsp;has&nbsp;the&nbsp;fewest&nbsp;entries&nbsp;because&nbsp;file<br>
attachments&nbsp;are&nbsp;so&nbsp;(relatively)&nbsp;large.<br>
<br>
bugs:&nbsp;&nbsp;This&nbsp;is&nbsp;the&nbsp;core&nbsp;of&nbsp;your&nbsp;system.&nbsp;&nbsp;The&nbsp;bugs&nbsp;table&nbsp;stores&nbsp;most&nbsp;of&nbsp;the<br>
current&nbsp;information&nbsp;about&nbsp;a&nbsp;bug,&nbsp;with&nbsp;the&nbsp;exception&nbsp;of&nbsp;the&nbsp;info&nbsp;stored&nbsp;in&nbsp;the<br>
other&nbsp;tables.<br>
<br>
bugs_activity:&nbsp;&nbsp;This&nbsp;stores&nbsp;information&nbsp;regarding&nbsp;what&nbsp;changes&nbsp;are&nbsp;made&nbsp;to&nbsp;bugs<br>
when&nbsp;--&nbsp;a&nbsp;history&nbsp;file.<br>
<br>
cc:&nbsp;&nbsp;This&nbsp;tiny&nbsp;table&nbsp;simply&nbsp;stores&nbsp;all&nbsp;the&nbsp;CC&nbsp;information&nbsp;for&nbsp;any&nbsp;bug&nbsp;which&nbsp;has<br>
any&nbsp;entries&nbsp;in&nbsp;the&nbsp;CC&nbsp;field&nbsp;of&nbsp;the&nbsp;bug.&nbsp;&nbsp;Note&nbsp;that,&nbsp;like&nbsp;most&nbsp;other&nbsp;tables&nbsp;in<br>
Bugzilla,&nbsp;it&nbsp;does&nbsp;not&nbsp;refer&nbsp;to&nbsp;users&nbsp;by&nbsp;their&nbsp;user&nbsp;names,&nbsp;but&nbsp;by&nbsp;their&nbsp;unique<br>
userid,&nbsp;stored&nbsp;as&nbsp;a&nbsp;primary&nbsp;key&nbsp;in&nbsp;the&nbsp;profiles&nbsp;table.<br>
<br>
components:&nbsp;This&nbsp;stores&nbsp;the&nbsp;programs&nbsp;and&nbsp;components&nbsp;(or&nbsp;products&nbsp;and<br>
components,&nbsp;in&nbsp;newer&nbsp;Bugzilla&nbsp;parlance)&nbsp;for&nbsp;Bugzilla.&nbsp;&nbsp;Curiously,&nbsp;the&nbsp;"program"<br>
(product)&nbsp;field&nbsp;is&nbsp;the&nbsp;full&nbsp;name&nbsp;of&nbsp;the&nbsp;product,&nbsp;rather&nbsp;than&nbsp;some&nbsp;other&nbsp;unique<br>
identifier,&nbsp;like&nbsp;bug_id&nbsp;and&nbsp;user_id&nbsp;are&nbsp;elsewhere&nbsp;in&nbsp;the&nbsp;database.<br>
<br>
dependencies:&nbsp;Stores&nbsp;data&nbsp;about&nbsp;those&nbsp;cool&nbsp;dependency&nbsp;trees.<br>
<br>
fielddefs:&nbsp;&nbsp;A&nbsp;nifty&nbsp;table&nbsp;that&nbsp;defines&nbsp;other&nbsp;tables.&nbsp;&nbsp;For&nbsp;instance,&nbsp;when&nbsp;you<br>
submit&nbsp;a&nbsp;form&nbsp;that&nbsp;changes&nbsp;the&nbsp;value&nbsp;of&nbsp;"AssignedTo"&nbsp;this&nbsp;table&nbsp;allows<br>
translation&nbsp;to&nbsp;the&nbsp;actual&nbsp;field&nbsp;name&nbsp;"assigned_to"&nbsp;for&nbsp;entry&nbsp;into&nbsp;MySQL.<br>
<br>
groups:&nbsp;&nbsp;defines&nbsp;bitmasks&nbsp;for&nbsp;groups.&nbsp;&nbsp;A&nbsp;bitmask&nbsp;is&nbsp;a&nbsp;number&nbsp;that&nbsp;can&nbsp;uniquely<br>
identify&nbsp;group&nbsp;memberships.&nbsp;&nbsp;For&nbsp;instance,&nbsp;say&nbsp;the&nbsp;group&nbsp;that&nbsp;is&nbsp;allowed&nbsp;to<br>
tweak&nbsp;parameters&nbsp;is&nbsp;assigned&nbsp;a&nbsp;value&nbsp;of&nbsp;"1",&nbsp;the&nbsp;group&nbsp;that&nbsp;is&nbsp;allowed&nbsp;to&nbsp;edit<br>
users&nbsp;is&nbsp;assigned&nbsp;a&nbsp;"2",&nbsp;and&nbsp;the&nbsp;group&nbsp;that&nbsp;is&nbsp;allowed&nbsp;to&nbsp;create&nbsp;new&nbsp;groups&nbsp;is<br>
assigned&nbsp;the&nbsp;bitmask&nbsp;of&nbsp;"4".&nbsp;&nbsp;By&nbsp;uniquely&nbsp;combining&nbsp;the&nbsp;group&nbsp;bitmasks&nbsp;(much<br>
like&nbsp;the&nbsp;chmod&nbsp;command&nbsp;in&nbsp;UNIX,)&nbsp;you&nbsp;can&nbsp;identify&nbsp;a&nbsp;user&nbsp;is&nbsp;allowed&nbsp;to&nbsp;tweak<br>
parameters&nbsp;and&nbsp;create&nbsp;groups,&nbsp;but&nbsp;not&nbsp;edit&nbsp;users,&nbsp;by&nbsp;giving&nbsp;him&nbsp;a&nbsp;bitmask&nbsp;of<br>
"5",&nbsp;or&nbsp;a&nbsp;user&nbsp;allowed&nbsp;to&nbsp;edit&nbsp;users&nbsp;and&nbsp;create&nbsp;groups,&nbsp;but&nbsp;not&nbsp;tweak<br>
parameters,&nbsp;by&nbsp;giving&nbsp;him&nbsp;a&nbsp;bitmask&nbsp;of&nbsp;"6"&nbsp;Simple,&nbsp;huh?<br>
&nbsp;&nbsp;If&nbsp;this&nbsp;makes&nbsp;no&nbsp;sense&nbsp;to&nbsp;you,&nbsp;try&nbsp;this&nbsp;at&nbsp;the&nbsp;mysql&nbsp;prompt:<br>
mysql&#62;&nbsp;select&nbsp;*&nbsp;from&nbsp;groups;<br>
&nbsp;&nbsp;You'll&nbsp;see&nbsp;the&nbsp;list,&nbsp;it&nbsp;makes&nbsp;much&nbsp;more&nbsp;sense&nbsp;that&nbsp;way.<br>
<br>
keyworddefs:&nbsp;&nbsp;Definitions&nbsp;of&nbsp;keywords&nbsp;to&nbsp;be&nbsp;used<br>
<br>
keywords:&nbsp;Unlike&nbsp;what&nbsp;you'd&nbsp;think,&nbsp;this&nbsp;table&nbsp;holds&nbsp;which&nbsp;keywords&nbsp;are<br>
associated&nbsp;with&nbsp;which&nbsp;bug&nbsp;id's.<br>
<br>
logincookies:&nbsp;This&nbsp;stores&nbsp;every&nbsp;login&nbsp;cookie&nbsp;ever&nbsp;assigned&nbsp;to&nbsp;you&nbsp;for&nbsp;every<br>
machine&nbsp;you've&nbsp;ever&nbsp;logged&nbsp;into&nbsp;Bugzilla&nbsp;from.&nbsp;&nbsp;Curiously,&nbsp;it&nbsp;never&nbsp;does&nbsp;any<br>
housecleaning&nbsp;--&nbsp;I&nbsp;see&nbsp;cookies&nbsp;in&nbsp;this&nbsp;file&nbsp;I've&nbsp;not&nbsp;used&nbsp;for&nbsp;months.&nbsp;&nbsp;However,<br>
since&nbsp;Bugzilla&nbsp;never&nbsp;expires&nbsp;your&nbsp;cookie&nbsp;(for&nbsp;convenience'&nbsp;sake),&nbsp;it&nbsp;makes<br>
sense.<br>
<br>
longdescs:&nbsp;&nbsp;The&nbsp;meat&nbsp;of&nbsp;bugzilla&nbsp;--&nbsp;here&nbsp;is&nbsp;where&nbsp;all&nbsp;user&nbsp;comments&nbsp;are&nbsp;stored!<br>
You've&nbsp;only&nbsp;got&nbsp;2^24&nbsp;bytes&nbsp;per&nbsp;comment&nbsp;(it's&nbsp;a&nbsp;mediumtext&nbsp;field),&nbsp;so&nbsp;speak<br>
sparingly&nbsp;--&nbsp;that's&nbsp;only&nbsp;the&nbsp;amount&nbsp;of&nbsp;space&nbsp;the&nbsp;Old&nbsp;Testament&nbsp;from&nbsp;the&nbsp;Bible<br>
would&nbsp;take&nbsp;(uncompressed,&nbsp;16&nbsp;megabytes).&nbsp;&nbsp;Each&nbsp;comment&nbsp;is&nbsp;keyed&nbsp;to&nbsp;the<br>
bug_id&nbsp;to&nbsp;which&nbsp;it's&nbsp;attached,&nbsp;so&nbsp;the&nbsp;order&nbsp;is&nbsp;necessarily&nbsp;chronological,&nbsp;for<br>
comments&nbsp;are&nbsp;played&nbsp;back&nbsp;in&nbsp;the&nbsp;order&nbsp;in&nbsp;which&nbsp;they&nbsp;are&nbsp;received.<br>
<br>
milestones:&nbsp;&nbsp;Interesting&nbsp;that&nbsp;milestones&nbsp;are&nbsp;associated&nbsp;with&nbsp;a&nbsp;specific&nbsp;product<br>
in&nbsp;this&nbsp;table,&nbsp;but&nbsp;Bugzilla&nbsp;does&nbsp;not&nbsp;yet&nbsp;support&nbsp;differing&nbsp;milestones&nbsp;by<br>
product&nbsp;through&nbsp;the&nbsp;standard&nbsp;configuration&nbsp;interfaces.<br>
<br>
namedqueries:&nbsp;&nbsp;This&nbsp;is&nbsp;where&nbsp;everybody&nbsp;stores&nbsp;their&nbsp;"custom&nbsp;queries".&nbsp;&nbsp;Very<br>
cool&nbsp;feature;&nbsp;it&nbsp;beats&nbsp;the&nbsp;tar&nbsp;out&nbsp;of&nbsp;having&nbsp;to&nbsp;bookmark&nbsp;each&nbsp;cool&nbsp;query&nbsp;you<br>
construct.<br>
<br>
products:&nbsp;&nbsp;What&nbsp;products&nbsp;you&nbsp;have,&nbsp;whether&nbsp;new&nbsp;bug&nbsp;entries&nbsp;are&nbsp;allowed&nbsp;for&nbsp;the<br>
product,&nbsp;what&nbsp;milestone&nbsp;you're&nbsp;working&nbsp;toward&nbsp;on&nbsp;that&nbsp;product,&nbsp;votes,&nbsp;etc.&nbsp;&nbsp;It<br>
will&nbsp;be&nbsp;nice&nbsp;when&nbsp;the&nbsp;components&nbsp;table&nbsp;supports&nbsp;these&nbsp;same&nbsp;features,&nbsp;so&nbsp;you<br>
could&nbsp;close&nbsp;a&nbsp;particular&nbsp;component&nbsp;for&nbsp;bug&nbsp;entry&nbsp;without&nbsp;having&nbsp;to&nbsp;close&nbsp;an<br>
entire&nbsp;product...<br>
<br>
profiles:&nbsp;&nbsp;Ahh,&nbsp;so&nbsp;you&nbsp;were&nbsp;wondering&nbsp;where&nbsp;your&nbsp;precious&nbsp;user&nbsp;information&nbsp;was<br>
stored?&nbsp;&nbsp;Here&nbsp;it&nbsp;is!&nbsp;&nbsp;With&nbsp;the&nbsp;passwords&nbsp;in&nbsp;plain&nbsp;text&nbsp;for&nbsp;all&nbsp;to&nbsp;see!&nbsp;(but<br>
sshh...&nbsp;don't&nbsp;tell&nbsp;your&nbsp;users!)<br>
<br>
profiles_activity:&nbsp;&nbsp;Need&nbsp;to&nbsp;know&nbsp;who&nbsp;did&nbsp;what&nbsp;when&nbsp;to&nbsp;who's&nbsp;profile?&nbsp;&nbsp;This'll<br>
tell&nbsp;you,&nbsp;it's&nbsp;a&nbsp;pretty&nbsp;complete&nbsp;history.<br>
<br>
shadowlog:&nbsp;&nbsp;I&nbsp;could&nbsp;be&nbsp;mistaken&nbsp;here,&nbsp;but&nbsp;I&nbsp;believe&nbsp;this&nbsp;table&nbsp;tells&nbsp;you&nbsp;when<br>
your&nbsp;shadow&nbsp;database&nbsp;is&nbsp;updated&nbsp;and&nbsp;what&nbsp;commands&nbsp;were&nbsp;used&nbsp;to&nbsp;update&nbsp;it.&nbsp;&nbsp;We<br>
don't&nbsp;use&nbsp;a&nbsp;shadow&nbsp;database&nbsp;at&nbsp;our&nbsp;site&nbsp;yet,&nbsp;so&nbsp;it's&nbsp;pretty&nbsp;empty&nbsp;for&nbsp;us.<br>
<br>
versions:&nbsp;&nbsp;Version&nbsp;information&nbsp;for&nbsp;every&nbsp;product<br>
<br>
votes:&nbsp;&nbsp;Who&nbsp;voted&nbsp;for&nbsp;what&nbsp;when<br>
<br>
watch:&nbsp;&nbsp;Who&nbsp;(according&nbsp;to&nbsp;userid)&nbsp;is&nbsp;watching&nbsp;who's&nbsp;bugs&nbsp;(according&nbsp;to&nbsp;their<br>
userid).<br>
<br>
<br>
===<br>
THE&nbsp;DETAILS<br>
===<br>
<br>
&nbsp;&nbsp;Ahh,&nbsp;so&nbsp;you're&nbsp;wondering&nbsp;just&nbsp;what&nbsp;to&nbsp;do&nbsp;with&nbsp;the&nbsp;information&nbsp;above?&nbsp;&nbsp;At&nbsp;the<br>
mysql&nbsp;prompt,&nbsp;you&nbsp;can&nbsp;view&nbsp;any&nbsp;information&nbsp;about&nbsp;the&nbsp;columns&nbsp;in&nbsp;a&nbsp;table&nbsp;with<br>
this&nbsp;command&nbsp;(where&nbsp;"table"&nbsp;is&nbsp;the&nbsp;name&nbsp;of&nbsp;the&nbsp;table&nbsp;you&nbsp;wish&nbsp;to&nbsp;view):<br>
<br>
mysql&#62;&nbsp;show&nbsp;columns&nbsp;from&nbsp;table;<br>
<br>
&nbsp;&nbsp;You&nbsp;can&nbsp;also&nbsp;view&nbsp;all&nbsp;the&nbsp;data&nbsp;in&nbsp;a&nbsp;table&nbsp;with&nbsp;this&nbsp;command:<br>
<br>
mysql&#62;&nbsp;select&nbsp;*&nbsp;from&nbsp;table;<br>
<br>
&nbsp;&nbsp;--&nbsp;note:&nbsp;this&nbsp;is&nbsp;a&nbsp;very&nbsp;bad&nbsp;idea&nbsp;to&nbsp;do&nbsp;on,&nbsp;for&nbsp;instance,&nbsp;the&nbsp;"bugs"&nbsp;table&nbsp;if<br>
you&nbsp;have&nbsp;50,000&nbsp;bugs.&nbsp;&nbsp;You'll&nbsp;be&nbsp;sitting&nbsp;there&nbsp;a&nbsp;while&nbsp;until&nbsp;you&nbsp;ctrl-c&nbsp;or<br>
50,000&nbsp;bugs&nbsp;play&nbsp;across&nbsp;your&nbsp;screen.<br>
<br>
&nbsp;&nbsp;You&nbsp;can&nbsp;limit&nbsp;the&nbsp;display&nbsp;from&nbsp;above&nbsp;a&nbsp;little&nbsp;with&nbsp;the&nbsp;command,&nbsp;where<br>
"column"&nbsp;is&nbsp;the&nbsp;name&nbsp;of&nbsp;the&nbsp;column&nbsp;for&nbsp;which&nbsp;you&nbsp;wish&nbsp;to&nbsp;restrict&nbsp;information:<br>
<br>
mysql&#62;&nbsp;select&nbsp;*&nbsp;from&nbsp;table&nbsp;where&nbsp;(column&nbsp;=&nbsp;"some&nbsp;info");<br>
<br>
&nbsp;&nbsp;--&nbsp;or&nbsp;the&nbsp;reverse&nbsp;of&nbsp;this<br>
<br>
mysql&#62;&nbsp;select&nbsp;*&nbsp;from&nbsp;table&nbsp;where&nbsp;(column&nbsp;!=&nbsp;"some&nbsp;info");<br>
<br>
&nbsp;&nbsp;Let's&nbsp;take&nbsp;our&nbsp;example&nbsp;from&nbsp;the&nbsp;introduction,&nbsp;and&nbsp;assume&nbsp;you&nbsp;need&nbsp;to&nbsp;change<br>
the&nbsp;word&nbsp;"verified"&nbsp;to&nbsp;"approved"&nbsp;in&nbsp;the&nbsp;resolution&nbsp;field.&nbsp;&nbsp;We&nbsp;know&nbsp;from&nbsp;the<br>
above&nbsp;information&nbsp;that&nbsp;the&nbsp;resolution&nbsp;is&nbsp;likely&nbsp;to&nbsp;be&nbsp;stored&nbsp;in&nbsp;the&nbsp;"bugs"<br>
table.&nbsp;Note&nbsp;we'll&nbsp;need&nbsp;to&nbsp;change&nbsp;a&nbsp;little&nbsp;perl&nbsp;code&nbsp;as&nbsp;well&nbsp;as&nbsp;this&nbsp;database<br>
change,&nbsp;but&nbsp;I&nbsp;won't&nbsp;plunge&nbsp;into&nbsp;that&nbsp;in&nbsp;this&nbsp;document.&nbsp;Let's&nbsp;verify&nbsp;the<br>
information&nbsp;is&nbsp;stored&nbsp;in&nbsp;the&nbsp;"bugs"&nbsp;table:<br>
<br>
mysql&#62;&nbsp;show&nbsp;columns&nbsp;from&nbsp;bugs<br>
<br>
&nbsp;&nbsp;(exceedingly&nbsp;long&nbsp;output&nbsp;truncated&nbsp;here)<br>
|&nbsp;bug_status|&nbsp;enum('UNCONFIRMED','NEW','ASSIGNED','REOPENED','RESOLVED','VERIFIED','CLOSED')||MUL&nbsp;|&nbsp;UNCONFIRMED||<br>
<br>
&nbsp;&nbsp;Sorry&nbsp;about&nbsp;that&nbsp;long&nbsp;line.&nbsp;&nbsp;We&nbsp;see&nbsp;from&nbsp;this&nbsp;that&nbsp;the&nbsp;"bug&nbsp;status"&nbsp;column&nbsp;is<br>
an&nbsp;"enum&nbsp;field",&nbsp;which&nbsp;is&nbsp;a&nbsp;MySQL&nbsp;peculiarity&nbsp;where&nbsp;a&nbsp;string&nbsp;type&nbsp;field&nbsp;can<br>
only&nbsp;have&nbsp;certain&nbsp;types&nbsp;of&nbsp;entries.&nbsp;&nbsp;While&nbsp;I&nbsp;think&nbsp;this&nbsp;is&nbsp;very&nbsp;cool,&nbsp;it's&nbsp;not<br>
standard&nbsp;SQL.&nbsp;&nbsp;Anyway,&nbsp;we&nbsp;need&nbsp;to&nbsp;add&nbsp;the&nbsp;possible&nbsp;enum&nbsp;field&nbsp;entry<br>
'APPROVED'&nbsp;by&nbsp;altering&nbsp;the&nbsp;"bugs"&nbsp;table.<br>
<br>
mysql&#62;&nbsp;ALTER&nbsp;table&nbsp;bugs&nbsp;CHANGE&nbsp;bug_status&nbsp;bug_status<br>
&nbsp;&nbsp;&nbsp;&nbsp;-&#62;&nbsp;enum("UNCONFIRMED",&nbsp;"NEW",&nbsp;"ASSIGNED",&nbsp;"REOPENED",&nbsp;"RESOLVED",<br>
&nbsp;&nbsp;&nbsp;&nbsp;-&#62;&nbsp;"VERIFIED",&nbsp;"APPROVED",&nbsp;"CLOSED")&nbsp;not&nbsp;null;<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;(note&nbsp;we&nbsp;can&nbsp;take&nbsp;three&nbsp;lines&nbsp;or&nbsp;more&nbsp;--&nbsp;whatever&nbsp;you&nbsp;put&nbsp;in&nbsp;before&nbsp;the<br>
semicolon&nbsp;is&nbsp;evaluated&nbsp;as&nbsp;a&nbsp;single&nbsp;expression)<br>
<br>
Now&nbsp;if&nbsp;you&nbsp;do&nbsp;this:<br>
<br>
mysql&#62;&nbsp;show&nbsp;columns&nbsp;from&nbsp;bugs;<br>
<br>
&nbsp;&nbsp;you'll&nbsp;see&nbsp;that&nbsp;the&nbsp;bug_status&nbsp;field&nbsp;has&nbsp;an&nbsp;extra&nbsp;"APPROVED"&nbsp;enum&nbsp;that's<br>
available!&nbsp;&nbsp;Cool&nbsp;thing,&nbsp;too,&nbsp;is&nbsp;that&nbsp;this&nbsp;is&nbsp;reflected&nbsp;on&nbsp;your&nbsp;query&nbsp;page&nbsp;as<br>
well&nbsp;--&nbsp;you&nbsp;can&nbsp;query&nbsp;by&nbsp;the&nbsp;new&nbsp;status.&nbsp;&nbsp;But&nbsp;how's&nbsp;it&nbsp;fit&nbsp;into&nbsp;the&nbsp;existing<br>
scheme&nbsp;of&nbsp;things?<br>
&nbsp;&nbsp;Looks&nbsp;like&nbsp;you&nbsp;need&nbsp;to&nbsp;go&nbsp;back&nbsp;and&nbsp;look&nbsp;for&nbsp;instances&nbsp;of&nbsp;the&nbsp;word&nbsp;"verified"<br>
in&nbsp;the&nbsp;perl&nbsp;code&nbsp;for&nbsp;Bugzilla&nbsp;--&nbsp;wherever&nbsp;you&nbsp;find&nbsp;"verified",&nbsp;change&nbsp;it&nbsp;to<br>
"approved"&nbsp;and&nbsp;you're&nbsp;in&nbsp;business&nbsp;(make&nbsp;sure&nbsp;that's&nbsp;a&nbsp;case-insensitive&nbsp;search).<br>
Although&nbsp;you&nbsp;can&nbsp;query&nbsp;by&nbsp;the&nbsp;enum&nbsp;field,&nbsp;you&nbsp;can't&nbsp;give&nbsp;something&nbsp;a&nbsp;status<br>
of&nbsp;"APPROVED"&nbsp;until&nbsp;you&nbsp;make&nbsp;the&nbsp;perl&nbsp;changes.&nbsp;&nbsp;&nbsp;Note&nbsp;that&nbsp;this&nbsp;change&nbsp;I<br>
mentioned&nbsp;can&nbsp;also&nbsp;be&nbsp;done&nbsp;by&nbsp;editing&nbsp;checksetup.pl,&nbsp;which&nbsp;automates&nbsp;a&nbsp;lot&nbsp;of<br>
this.&nbsp;&nbsp;But&nbsp;you&nbsp;need&nbsp;to&nbsp;know&nbsp;this&nbsp;stuff&nbsp;anyway,&nbsp;right?<br>
<br>
&nbsp;&nbsp;I&nbsp;hope&nbsp;this&nbsp;database&nbsp;tutorial&nbsp;has&nbsp;been&nbsp;useful&nbsp;for&nbsp;you.&nbsp;&nbsp;If&nbsp;you&nbsp;have&nbsp;comments<br>
to&nbsp;add,&nbsp;questions,&nbsp;concerns,&nbsp;etc.&nbsp;please&nbsp;direct&nbsp;them&nbsp;to<br>
mbarnson@excitehome.net.&nbsp;&nbsp;Please&nbsp;direct&nbsp;flames&nbsp;to&nbsp;/dev/null&nbsp;:)&nbsp;&nbsp;Have&nbsp;a&nbsp;nice<br>
day!<br>
<br>
<br>
<br>
===<br>
LINKS<br>
===<br>
<br>
Great&nbsp;MySQL&nbsp;tutorial&nbsp;site:<br>
http://www.devshed.com/Server_Side/MySQL/<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;</P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="GRANTTABLES"
>B.3. MySQL Permissions &#38; Grant Tables</A
></H1
><DIV
CLASS="NOTE"
><BLOCKQUOTE
CLASS="NOTE"
><P
><B
>Note: </B
>The following portion of documentation comes from my answer to an old discussion of Keynote, a cool product that does trouble-ticket tracking for IT departments.  I wrote this post to the Keynote support group regarding MySQL grant table permissions, and how to use them effectively.  It is badly in need of updating, as I believe MySQL has added a field or two to the grant tables since this time, but it serves as a decent introduction and troubleshooting document for grant table issues.  I used Keynote to track my troubles until I discovered Bugzilla, which gave me a whole new set of troubles to work on : )</P
></BLOCKQUOTE
></DIV
><P
CLASS="LITERALLAYOUT"
>From&nbsp;matt_barnson@singletrac.com&nbsp;Wed&nbsp;Jul&nbsp;&nbsp;7&nbsp;09:00:07&nbsp;1999<br>
Date:&nbsp;Mon,&nbsp;1&nbsp;Mar&nbsp;1999&nbsp;21:37:04&nbsp;-0700&nbsp;<br>
From:&nbsp;Matthew&nbsp;Barnson&nbsp;matt_barnson@singletrac.com<br>
To:&nbsp;keystone-users@homeport.org<br>
Subject:&nbsp;[keystone-users]&nbsp;Grant&nbsp;Tables&nbsp;FAQ<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;[The&nbsp;following&nbsp;text&nbsp;is&nbsp;in&nbsp;the&nbsp;"iso-8859-1"&nbsp;character&nbsp;set]<br>
&nbsp;&nbsp;&nbsp;&nbsp;[Your&nbsp;display&nbsp;is&nbsp;set&nbsp;for&nbsp;the&nbsp;"US-ASCII"&nbsp;character&nbsp;set]<br>
&nbsp;&nbsp;&nbsp;&nbsp;[Some&nbsp;characters&nbsp;may&nbsp;be&nbsp;displayed&nbsp;incorrectly]<br>
<br>
Maybe&nbsp;we&nbsp;can&nbsp;include&nbsp;this&nbsp;rambling&nbsp;message&nbsp;in&nbsp;the&nbsp;Keystone&nbsp;FAQ?&nbsp;&nbsp;It&nbsp;gets<br>
asked&nbsp;a&nbsp;lot,&nbsp;and&nbsp;the&nbsp;only&nbsp;option&nbsp;current&nbsp;listed&nbsp;in&nbsp;the&nbsp;FAQ&nbsp;is<br>
"--skip-grant-tables".<br>
<br>
Really,&nbsp;you&nbsp;can't&nbsp;go&nbsp;wrong&nbsp;by&nbsp;reading&nbsp;section&nbsp;6&nbsp;of&nbsp;the&nbsp;MySQL&nbsp;manual,&nbsp;at<br>
http://www.mysql.com/Manual/manual.html.&nbsp;&nbsp;I&nbsp;am&nbsp;sure&nbsp;their&nbsp;description&nbsp;is<br>
better&nbsp;than&nbsp;mine.<br>
<br>
MySQL&nbsp;runs&nbsp;fine&nbsp;without&nbsp;permissions&nbsp;set&nbsp;up&nbsp;correctly&nbsp;if&nbsp;you&nbsp;run&nbsp;the&nbsp;mysql<br>
daemon&nbsp;with&nbsp;the&nbsp;"--skip-grant-tables"&nbsp;option.&nbsp;&nbsp;Running&nbsp;this&nbsp;way&nbsp;denies<br>
access&nbsp;to&nbsp;nobody.&nbsp;&nbsp;Unfortunately,&nbsp;unless&nbsp;you've&nbsp;got&nbsp;yourself&nbsp;firewalled&nbsp;it<br>
also&nbsp;opens&nbsp;the&nbsp;potential&nbsp;for&nbsp;abuse&nbsp;if&nbsp;someone&nbsp;knows&nbsp;you're&nbsp;running&nbsp;it.<br>
<br>
Additionally,&nbsp;the&nbsp;default&nbsp;permissions&nbsp;for&nbsp;MySQL&nbsp;allow&nbsp;anyone&nbsp;at&nbsp;localhost<br>
access&nbsp;to&nbsp;the&nbsp;database&nbsp;if&nbsp;the&nbsp;database&nbsp;name&nbsp;begins&nbsp;with&nbsp;"test_"&nbsp;or&nbsp;is&nbsp;named<br>
"test"&nbsp;(i.e.&nbsp;"test_keystone").&nbsp;&nbsp;You&nbsp;can&nbsp;change&nbsp;the&nbsp;name&nbsp;of&nbsp;your&nbsp;database&nbsp;in<br>
the&nbsp;keystone.conf&nbsp;file&nbsp;($sys_dbname).&nbsp;&nbsp;This&nbsp;is&nbsp;the&nbsp;way&nbsp;I&nbsp;am&nbsp;doing&nbsp;it&nbsp;for<br>
some&nbsp;of&nbsp;my&nbsp;databases,&nbsp;and&nbsp;it&nbsp;works&nbsp;fine.<br>
<br>
The&nbsp;methods&nbsp;described&nbsp;below&nbsp;assume&nbsp;you're&nbsp;running&nbsp;MySQL&nbsp;on&nbsp;the&nbsp;same&nbsp;box&nbsp;as<br>
your&nbsp;webserver,&nbsp;and&nbsp;that&nbsp;you&nbsp;don't&nbsp;mind&nbsp;if&nbsp;your&nbsp;$sys_dbuser&nbsp;for&nbsp;Keystone&nbsp;has<br>
superuser&nbsp;access.&nbsp;&nbsp;See&nbsp;near&nbsp;the&nbsp;bottom&nbsp;of&nbsp;this&nbsp;message&nbsp;for&nbsp;a&nbsp;description&nbsp;of<br>
what&nbsp;each&nbsp;field&nbsp;does.<br>
<br>
Method&nbsp;#1:<br>
<br>
1.&nbsp;&nbsp;cd&nbsp;/var/lib<br>
	#location&nbsp;where&nbsp;you'll&nbsp;want&nbsp;to&nbsp;run&nbsp;/usr/bin/mysql_install_db&nbsp;shell<br>
script&nbsp;from&nbsp;to&nbsp;get&nbsp;it&nbsp;to&nbsp;work.<br>
<br>
2.&nbsp;&nbsp;ln&nbsp;-s&nbsp;mysql&nbsp;data&nbsp;&nbsp;<br>
	#&nbsp;soft&nbsp;links&nbsp;the&nbsp;"mysql"&nbsp;directory&nbsp;to&nbsp;"data",&nbsp;which&nbsp;is&nbsp;what<br>
mysql_install_db&nbsp;expects.&nbsp;&nbsp;Alternately,&nbsp;you&nbsp;can&nbsp;edit&nbsp;mysql_install_db&nbsp;and<br>
change&nbsp;all&nbsp;the&nbsp;"./data"&nbsp;references&nbsp;to&nbsp;"./mysql".<br>
<br>
3.&nbsp;&nbsp;Edit&nbsp;/usr/bin/mysql_install_db&nbsp;with&nbsp;your&nbsp;favorite&nbsp;text&nbsp;editor&nbsp;(vi,<br>
emacs,&nbsp;jot,&nbsp;pico,&nbsp;etc.)<br>
A)&nbsp;&nbsp;Copy&nbsp;the&nbsp;"INSERT&nbsp;INTO&nbsp;db&nbsp;VALUES<br>
('%','test\_%','','Y','Y','Y','Y','Y','Y');"&nbsp;and&nbsp;paste&nbsp;it&nbsp;immediately&nbsp;after<br>
itself.&nbsp;&nbsp;Chage&nbsp;the&nbsp;'test\_%'&nbsp;value&nbsp;to&nbsp;'keystone',&nbsp;or&nbsp;the&nbsp;value&nbsp;of<br>
$sys_dbname&nbsp;in&nbsp;keystone.conf.<br>
B)&nbsp;&nbsp;If&nbsp;you&nbsp;are&nbsp;running&nbsp;your&nbsp;keystone&nbsp;database&nbsp;with&nbsp;any&nbsp;user,&nbsp;you'll&nbsp;need&nbsp;to<br>
copy&nbsp;the&nbsp;"INSERT&nbsp;INTO&nbsp;user&nbsp;VALUES<br>
('localhost','root','','Y','Y','Y','Y','Y','Y','Y','Y','Y','Y');"&nbsp;line&nbsp;after<br>
itself&nbsp;and&nbsp;change&nbsp;'root'&nbsp;to&nbsp;the&nbsp;name&nbsp;of&nbsp;the&nbsp;keystone&nbsp;database&nbsp;user<br>
($sys_dbuser)&nbsp;in&nbsp;keystone.conf.<br>
<br>
	#&nbsp;adds&nbsp;entries&nbsp;to&nbsp;the&nbsp;script&nbsp;to&nbsp;create&nbsp;grant&nbsp;tables&nbsp;for&nbsp;specific<br>
hosts&nbsp;and&nbsp;users.&nbsp;&nbsp;The&nbsp;user&nbsp;you&nbsp;set&nbsp;up&nbsp;has&nbsp;super-user&nbsp;access&nbsp;($sys_dbuser)&nbsp;--<br>
you&nbsp;may&nbsp;or&nbsp;may&nbsp;not&nbsp;want&nbsp;this.&nbsp;&nbsp;The&nbsp;layout&nbsp;of&nbsp;mysql_install_db&nbsp;is&nbsp;really&nbsp;very<br>
uncomplicated.<br>
<br>
4.&nbsp;&nbsp;/usr/bin/mysqladmin&nbsp;shutdown<br>
	#&nbsp;ya&nbsp;gotta&nbsp;shut&nbsp;it&nbsp;down&nbsp;before&nbsp;you&nbsp;can&nbsp;reinstall&nbsp;the&nbsp;grant&nbsp;tables!<br>
<br>
5.&nbsp;&nbsp;rm&nbsp;-i&nbsp;/var/lib/mysql/mysql/*.IS?'&nbsp;and&nbsp;answer&nbsp;'Y'&nbsp;to&nbsp;the&nbsp;deletion<br>
questions.<br>
	#&nbsp;nuke&nbsp;your&nbsp;current&nbsp;grant&nbsp;tables.&nbsp;&nbsp;This&nbsp;WILL&nbsp;NOT&nbsp;delete&nbsp;any&nbsp;other<br>
databases&nbsp;than&nbsp;your&nbsp;grant&nbsp;tables.<br>
<br>
6.&nbsp;&nbsp;/usr/bin/mysql_install_db<br>
	#&nbsp;run&nbsp;the&nbsp;script&nbsp;you&nbsp;just&nbsp;edited&nbsp;to&nbsp;install&nbsp;your&nbsp;new&nbsp;grant&nbsp;tables.<br>
<br>
7.&nbsp;&nbsp;mysqladmin&nbsp;-u&nbsp;root&nbsp;password&nbsp;(new_password)&nbsp;&nbsp;<br>
	#&nbsp;change&nbsp;the&nbsp;root&nbsp;MySQL&nbsp;password,&nbsp;or&nbsp;else&nbsp;anyone&nbsp;on&nbsp;localhost&nbsp;can<br>
login&nbsp;to&nbsp;MySQL&nbsp;as&nbsp;root&nbsp;and&nbsp;make&nbsp;changes.&nbsp;&nbsp;You&nbsp;can&nbsp;skip&nbsp;this&nbsp;step&nbsp;if&nbsp;you&nbsp;want<br>
keystone&nbsp;to&nbsp;connect&nbsp;as&nbsp;root&nbsp;with&nbsp;no&nbsp;password.<br>
<br>
8.&nbsp;&nbsp;mysqladmin&nbsp;-u&nbsp;(webserver_user_name)&nbsp;password&nbsp;(new_password)&nbsp;&nbsp;<br>
	#&nbsp;change&nbsp;the&nbsp;password&nbsp;of&nbsp;the&nbsp;$sys_dbuser.&nbsp;&nbsp;Note&nbsp;that&nbsp;you&nbsp;will&nbsp;need<br>
to&nbsp;change&nbsp;the&nbsp;password&nbsp;in&nbsp;the&nbsp;keystone.conf&nbsp;file&nbsp;as&nbsp;well&nbsp;in&nbsp;$sys_dbpasswd,<br>
and&nbsp;if&nbsp;your&nbsp;permissions&nbsp;are&nbsp;set&nbsp;up&nbsp;incorrectly&nbsp;anybody&nbsp;can&nbsp;type&nbsp;the&nbsp;URL&nbsp;to<br>
your&nbsp;keystone.conf&nbsp;file&nbsp;and&nbsp;get&nbsp;the&nbsp;password.&nbsp;&nbsp;Not&nbsp;that&nbsp;this&nbsp;will&nbsp;help&nbsp;them<br>
much&nbsp;if&nbsp;your&nbsp;permissions&nbsp;are&nbsp;set&nbsp;to&nbsp;@localhost.<br>
<br>
<br>
<br>
Method&nbsp;#2:&nbsp;&nbsp;easier,&nbsp;but&nbsp;a&nbsp;pain&nbsp;reproducing&nbsp;if&nbsp;you&nbsp;have&nbsp;to&nbsp;delete&nbsp;your&nbsp;grant<br>
tables.&nbsp;&nbsp;This&nbsp;is&nbsp;the&nbsp;"recommended"&nbsp;method&nbsp;for&nbsp;altering&nbsp;grant&nbsp;tables&nbsp;in<br>
MySQL.&nbsp;&nbsp;I&nbsp;don't&nbsp;use&nbsp;it&nbsp;because&nbsp;I&nbsp;like&nbsp;the&nbsp;other&nbsp;way&nbsp;:)<br>
<br>
shell&#62;&nbsp;mysql&nbsp;--user=root&nbsp;keystone<br>
<br>
mysql&#62;&nbsp;GRANT<br>
SELECT,INSERT,UPDATE,DELETE,INDEX,ALTER,CREATE,DROP,RELOAD,SHUTDOWN,PROCESS,<br>
FILE,<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;ON&nbsp;keystone.*<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;TO&nbsp;&#60;$sys_dbuser&nbsp;name&#62;@localhost<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;IDENTIFIED&nbsp;BY&nbsp;'(password)'<br>
	&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;WITH&nbsp;GRANT&nbsp;OPTION;<br>
<br>
OR<br>
<br>
mysql&#62;&nbsp;GRANT&nbsp;ALL&nbsp;PRIVELEGES&nbsp;<br>
		ON&nbsp;keystone.*<br>
		TO&nbsp;&#60;$sys_dbuser&nbsp;name&#62;@localhost<br>
		IDENTIFIED&nbsp;BY&nbsp;'(password)'<br>
		WITH&nbsp;GRANT&nbsp;OPTION;<br>
<br>
	#&nbsp;this&nbsp;grants&nbsp;the&nbsp;required&nbsp;permissions&nbsp;to&nbsp;the&nbsp;keystone&nbsp;($sys_dbuser)<br>
account&nbsp;defined&nbsp;in&nbsp;keystone.conf.&nbsp;&nbsp;However,&nbsp;if&nbsp;you&nbsp;are&nbsp;runnning&nbsp;many<br>
different&nbsp;MySQL-based&nbsp;apps,&nbsp;as&nbsp;we&nbsp;are,&nbsp;it's&nbsp;generally&nbsp;better&nbsp;to&nbsp;edit&nbsp;the<br>
mysql_install_db&nbsp;script&nbsp;to&nbsp;be&nbsp;able&nbsp;to&nbsp;quickly&nbsp;reproduce&nbsp;your&nbsp;permissions<br>
structure&nbsp;again.&nbsp;&nbsp;Note&nbsp;that&nbsp;the&nbsp;FILE&nbsp;privelege&nbsp;and&nbsp;WITH&nbsp;GRANT&nbsp;OPTION&nbsp;may&nbsp;not<br>
be&nbsp;in&nbsp;your&nbsp;best&nbsp;interest&nbsp;to&nbsp;include.<br>
<br>
<br>
GRANT&nbsp;TABLE&nbsp;FIELDS&nbsp;EXPLANATION:<br>
Quick&nbsp;syntax&nbsp;summary:&nbsp;&nbsp;"%"&nbsp;in&nbsp;MySQL&nbsp;is&nbsp;a&nbsp;wildcard.&nbsp;&nbsp;I.E.,&nbsp;if&nbsp;you&nbsp;are<br>
defining&nbsp;your&nbsp;DB&nbsp;table&nbsp;and&nbsp;in&nbsp;the&nbsp;'host'&nbsp;field&nbsp;and&nbsp;enter&nbsp;'%',&nbsp;that&nbsp;means<br>
that&nbsp;any&nbsp;host&nbsp;can&nbsp;access&nbsp;that&nbsp;database.&nbsp;&nbsp;Of&nbsp;course,&nbsp;that&nbsp;host&nbsp;must&nbsp;also&nbsp;have<br>
a&nbsp;valid&nbsp;db&nbsp;user&nbsp;in&nbsp;order&nbsp;to&nbsp;do&nbsp;anything&nbsp;useful.&nbsp;&nbsp;'db'=name&nbsp;of&nbsp;database.&nbsp;&nbsp;In<br>
our&nbsp;case,&nbsp;it&nbsp;should&nbsp;be&nbsp;"keystone".&nbsp;&nbsp;"user"&nbsp;should&nbsp;be&nbsp;your&nbsp;"$sys_dbuser"<br>
defined&nbsp;in&nbsp;keystone.conf.&nbsp;&nbsp;Note&nbsp;that&nbsp;you&nbsp;CANNOT&nbsp;add&nbsp;or&nbsp;change&nbsp;a&nbsp;password&nbsp;by<br>
using&nbsp;the&nbsp;"INSERT&nbsp;INTO&nbsp;db&nbsp;(X)"&nbsp;command&nbsp;--&nbsp;you&nbsp;must&nbsp;change&nbsp;it&nbsp;with&nbsp;the&nbsp;mysql<br>
-u&nbsp;command&nbsp;as&nbsp;defined&nbsp;above.&nbsp;&nbsp;Passwords&nbsp;are&nbsp;stored&nbsp;encrypted&nbsp;in&nbsp;the&nbsp;MySQL<br>
database,&nbsp;and&nbsp;if&nbsp;you&nbsp;try&nbsp;to&nbsp;enter&nbsp;it&nbsp;directly&nbsp;into&nbsp;the&nbsp;table&nbsp;they&nbsp;will&nbsp;not<br>
match.<br>
<br>
TABLE:&nbsp;&nbsp;USER.&nbsp;&nbsp;Everything&nbsp;after&nbsp;"password"&nbsp;is&nbsp;a&nbsp;privelege&nbsp;granted&nbsp;(Y/N).<br>
This&nbsp;table&nbsp;controls&nbsp;individual&nbsp;user&nbsp;global&nbsp;access&nbsp;rights.<br>
<br>
'host','user','password','select','insert','update','delete','index','alter'<br>
,'create','drop','grant','reload','shutdown','process','file'<br>
<br>
TABLE:&nbsp;&nbsp;DB.&nbsp;&nbsp;This&nbsp;controls&nbsp;access&nbsp;of&nbsp;USERS&nbsp;to&nbsp;databases.<br>
<br>
'host','db','user','select','insert','update','delete','index','alter','crea<br>
te','drop','grant'<br>
<br>
TABLE:&nbsp;&nbsp;HOST.&nbsp;&nbsp;This&nbsp;controls&nbsp;which&nbsp;HOSTS&nbsp;are&nbsp;allowed&nbsp;what&nbsp;global&nbsp;access<br>
rights.&nbsp;&nbsp;Note&nbsp;that&nbsp;the&nbsp;HOST&nbsp;table,&nbsp;USER&nbsp;table,&nbsp;and&nbsp;DB&nbsp;table&nbsp;are&nbsp;very&nbsp;closely<br>
connected&nbsp;--&nbsp;if&nbsp;an&nbsp;authorized&nbsp;USER&nbsp;attempts&nbsp;an&nbsp;SQL&nbsp;request&nbsp;from&nbsp;an<br>
unauthorized&nbsp;HOST,&nbsp;she's&nbsp;denied.&nbsp;&nbsp;If&nbsp;a&nbsp;request&nbsp;from&nbsp;an&nbsp;authorized&nbsp;HOST&nbsp;is<br>
not&nbsp;an&nbsp;authorized&nbsp;USER,&nbsp;it&nbsp;is&nbsp;denied.&nbsp;&nbsp;If&nbsp;a&nbsp;globally&nbsp;authorized&nbsp;USER&nbsp;does<br>
not&nbsp;have&nbsp;rights&nbsp;to&nbsp;a&nbsp;certain&nbsp;DB,&nbsp;she's&nbsp;denied.&nbsp;&nbsp;Get&nbsp;the&nbsp;picture?<br>
<br>
'host','db','select','insert','update','delete','index','alter','create','dr<br>
op','grant'<br>
<br>
<br>
You&nbsp;should&nbsp;now&nbsp;have&nbsp;a&nbsp;working&nbsp;knowledge&nbsp;of&nbsp;MySQL&nbsp;grant&nbsp;tables.&nbsp;&nbsp;If&nbsp;there&nbsp;is<br>
anything&nbsp;I've&nbsp;left&nbsp;out&nbsp;of&nbsp;this&nbsp;answer&nbsp;that&nbsp;you&nbsp;feel&nbsp;is&nbsp;pertinent,&nbsp;or&nbsp;if&nbsp;my<br>
instructions&nbsp;don't&nbsp;work&nbsp;for&nbsp;you,&nbsp;please&nbsp;let&nbsp;me&nbsp;know&nbsp;and&nbsp;I'll&nbsp;re-post&nbsp;this<br>
letter&nbsp;again,&nbsp;corrected.&nbsp;&nbsp;I&nbsp;threw&nbsp;it&nbsp;together&nbsp;one&nbsp;night&nbsp;out&nbsp;of&nbsp;exasperation<br>
for&nbsp;all&nbsp;the&nbsp;newbies&nbsp;who&nbsp;don't&nbsp;know&nbsp;squat&nbsp;about&nbsp;MySQL&nbsp;yet,&nbsp;so&nbsp;it&nbsp;is&nbsp;almost<br>
guaranteed&nbsp;to&nbsp;have&nbsp;errors.<br>
<br>
Once&nbsp;again,&nbsp;you&nbsp;can't&nbsp;go&nbsp;wrong&nbsp;by&nbsp;reading&nbsp;section&nbsp;6&nbsp;of&nbsp;the&nbsp;MySQL&nbsp;manual.&nbsp;&nbsp;It<br>
is&nbsp;more&nbsp;detailed&nbsp;than&nbsp;I!<br>
http://www.mysql.com/Manual/manual.html.<br>
<br>
----------------------------------------------------------------------------<br>
10/12/2000<br>
Matthew&nbsp;sent&nbsp;in&nbsp;some&nbsp;mail&nbsp;with&nbsp;updated&nbsp;contact&nbsp;information:<br>
NEW&nbsp;CONTACT&nbsp;INFORMATION:&nbsp;<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;------------------------&nbsp;<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Matthew&nbsp;P.&nbsp;Barnson&nbsp;<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manager,&nbsp;Systems&nbsp;Administration&nbsp;<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excite@Home&nbsp;Business&nbsp;Applications&nbsp;<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;mbarnson@excitehome.net&nbsp;<br>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(801)234-8300&nbsp;<br>
<br>
<br>
&nbsp;&nbsp;&nbsp;&nbsp;</P
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="CLEANUPWORK"
>B.4. Cleaning up after mucking with Bugzilla</A
></H1
><P
CLASS="LITERALLAYOUT"
>Contributed&nbsp;by&nbsp;Eric&nbsp;Hansen:<br>
There&nbsp;are&nbsp;several&nbsp;things,&nbsp;and&nbsp;one&nbsp;trick.&nbsp;&nbsp;There&nbsp;is&nbsp;a&nbsp;small&nbsp;tiny&nbsp;piece&nbsp;of<br>
documentation&nbsp;I&nbsp;saw&nbsp;once&nbsp;that&nbsp;said&nbsp;something&nbsp;very&nbsp;important.<br>
1)&nbsp;&nbsp;After&nbsp;pretty&nbsp;much&nbsp;any&nbsp;manual&nbsp;working&nbsp;of&nbsp;the&nbsp;Mysql&nbsp;db,&nbsp;you&nbsp;must<br>
delete&nbsp;a&nbsp;file&nbsp;in&nbsp;the&nbsp;bugzilla&nbsp;directory:&nbsp;data/versioncache<br>
Versioncache&nbsp;basically&nbsp;is&nbsp;a&nbsp;way&nbsp;to&nbsp;speed&nbsp;up&nbsp;bugzilla&nbsp;(from&nbsp;what&nbsp;I<br>
understand).&nbsp;&nbsp;It&nbsp;stores&nbsp;a&nbsp;lot&nbsp;of&nbsp;commonly&nbsp;used&nbsp;information.&nbsp;&nbsp;However,<br>
this&nbsp;file&nbsp;is&nbsp;refreshed&nbsp;every&nbsp;so&nbsp;often&nbsp;(I&nbsp;can't&nbsp;remember&nbsp;the&nbsp;time<br>
interval&nbsp;though).&nbsp;&nbsp;So&nbsp;eventually&nbsp;all&nbsp;changes&nbsp;do&nbsp;propogate&nbsp;out,&nbsp;so&nbsp;you<br>
may&nbsp;see&nbsp;stuff&nbsp;suddenly&nbsp;working.<br>
2)&nbsp;&nbsp;Assuming&nbsp;that&nbsp;failed,&nbsp;you&nbsp;will&nbsp;also&nbsp;have&nbsp;to&nbsp;check&nbsp;something&nbsp;with&nbsp;the<br>
checksetup.pl&nbsp;file.&nbsp;&nbsp;It&nbsp;actually&nbsp;is&nbsp;run&nbsp;twice.&nbsp;&nbsp;The&nbsp;first&nbsp;time&nbsp;it<br>
creates&nbsp;the&nbsp;file:&nbsp;localconfig.&nbsp;&nbsp;You&nbsp;can&nbsp;modify&nbsp;localconfig,&nbsp;(or&nbsp;not&nbsp;if<br>
you&nbsp;are&nbsp;doing&nbsp;bug_status&nbsp;stuff)&nbsp;or&nbsp;you&nbsp;should&nbsp;delete&nbsp;localconfig&nbsp;and<br>
rerun&nbsp;your&nbsp;modified&nbsp;checksetup.pl.&nbsp;&nbsp;Since&nbsp;I&nbsp;don't&nbsp;actually&nbsp;see&nbsp;anything<br>
in&nbsp;localconfig&nbsp;pertaining&nbsp;to&nbsp;bug_status,&nbsp;this&nbsp;point&nbsp;is&nbsp;mainly&nbsp;a&nbsp;FYI.<br>
&nbsp;&nbsp;&nbsp;&nbsp;</P
></DIV
></DIV
><DIV
CLASS="APPENDIX"
><HR><H1
><A
NAME="PATCHES"
>Appendix C. Useful Patches and Utilities for Bugzilla</A
></H1
><DIV
CLASS="SECTION"
><H1
CLASS="SECTION"
><A
NAME="SETPERL"
>C.1. The setperl.pl Utility</A
></H1
><P
>	
      You can use the "setperl.pl" utility to quickly and easily
      change the path to perl on all your Bugzilla files.
    </P
><DIV
CLASS="PROCEDURE"
><OL
TYPE="1"
><LI
><P
>	  Download the "setperl.pl" utility to your Bugzilla
	  directory and make it executable.
	</P
><OL
CLASS="SUBSTEPS"
TYPE="a"
><LI
><P
>	      <TT
CLASS="COMPUTEROUTPUT"
>		<TT
CLASS="PROMPT"
>bash#</TT
>
		<B
CLASS="COMMAND"
>cd /your/path/to/bugzilla</B
>
	      </TT
>
	    </P
></LI
><LI
><P
>	      <TT
CLASS="COMPUTEROUTPUT"
>		<TT
CLASS="PROMPT"
>bash#</TT
>
		<B
CLASS="COMMAND"
>wget -O setperl.pl 'http://bugzilla.mozilla.org/showattachment.cgi?attach_id=10795'</B
>
	      </TT
>
	    </P
></LI
><LI
><P
>	      <TT
CLASS="COMPUTEROUTPUT"
>		<TT
CLASS="PROMPT"
>bash#</TT
>
		<B
CLASS="COMMAND"
>chmod u+x setperl.pl</B
>
	      </TT
>
	    </P
></LI
></OL
></LI
><LI
><P
>	  Prepare (and fix) Bugzilla file permissions.
	</P
><OL
CLASS="SUBSTEPS"
TYPE="a"
><LI
><P
>	      <TT
CLASS="COMPUTEROUTPUT"
>		<TT
CLASS="PROMPT"
>bash#</TT
>
		<B
CLASS="COMMAND"
>chmod u+w *</B
>
	      </TT
>
	    </P
></LI
><LI
><P
>	      <TT
CLASS="COMPUTEROUTPUT"
>		<TT
CLASS="PROMPT"
>bash#</TT
>
		<B
CLASS="COMMAND"
>chmod u+x duplicates.cgi</B
>
	      </TT
>
	    </P
></LI
><LI
><P
>	      <TT
CLASS="COMPUTEROUTPUT"
>		<TT
CLASS="PROMPT"
>bash#</TT
>
		<B
CLASS="COMMAND"
>chmod a-x bug_status.html</B
>
	      </TT
>
	    </P
></LI
></OL
></LI
><LI
><P
>	  Run the script:
	</P
><P
>	  <TT
CLASS="COMPUTEROUTPUT"
>	    <TT
CLASS="PROMPT"
>bash#</TT
>
	    <B
CLASS="COMMAND"
>./setperl.pl /your/path/to/perl</B
>
	  </TT
>
	</P
></LI
></OL
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="CMDLINE"
>C.2. Command-line Bugzilla Queries</A
></H1
><P
>      Users can query Bugzilla from the command line using
      this suite of utilities.
    </P
><P
>      The query.conf file contains the mapping from options to field
      names and comparison types.  Quoted option names are "grepped" for, so
      it should be easy to edit this file.  Comments (#) have no effect; you
      must make sure these lines do not contain any quoted "option"
    </P
><P
>      buglist is a shell script which submits a Bugzilla query and writes the
      resulting HTML page to stdout.  It supports both short options,
      (such as "-Afoo" or "-Rbar") and long options (such as
      "--assignedto=foo" or "--reporter=bar").  If the first character
      of an option is not "-", it is treated as if it were prefixed
      with "--default=".
    </P
><P
>      The columlist is taken from the COLUMNLIST environment variable.
      This is equivalent to the "Change Columns" option when you list
      bugs in buglist.cgi.  If you have already used Bugzilla, use
      <B
CLASS="COMMAND"
>grep COLUMLIST ~/.netscape/cookies</B
> to see
      your current COLUMNLIST setting.
    </P
><P
>      bugs is a simple shell script which calls buglist and extracts
      the bug numbers from the output.  Adding the prefix
      "http://bugzilla.mozilla.org/buglist.cgi?bug_id="
      turns the bug list into a working link if any bugs are found.
      Counting bugs is easy.  Pipe the results through
      <B
CLASS="COMMAND"
>sed -e 's/,/ /g' | wc | awk '{printf $2 "\n"}'</B
>
    </P
><P
>      Akkana says she has good results piping buglist output through
      <B
CLASS="COMMAND"
>w3m -T text/html -dump</B
>
    </P
><DIV
CLASS="PROCEDURE"
><OL
TYPE="1"
><LI
><P
>	  Download three files:
	</P
><OL
CLASS="SUBSTEPS"
TYPE="a"
><LI
><P
>	      <TT
CLASS="COMPUTEROUTPUT"
>		<TT
CLASS="PROMPT"
>bash$</TT
>
		<B
CLASS="COMMAND"
>wget -O query.conf 'http://bugzilla.mozilla.org/showattachment.cgi?attach_id=26157'</B
>
	      </TT
>
	    </P
></LI
><LI
><P
>	      <TT
CLASS="COMPUTEROUTPUT"
>		<TT
CLASS="PROMPT"
>bash$</TT
>
		<B
CLASS="COMMAND"
>wget -O buglist 'http://bugzilla.mozilla.org/showattachment.cgi?attach_id=26944'</B
>
	      </TT
>
	    </P
></LI
><LI
><P
>	      <TT
CLASS="COMPUTEROUTPUT"
>		<TT
CLASS="PROMPT"
>bash#</TT
>
		<B
CLASS="COMMAND"
>wget -O bugs 'http://bugzilla.mozilla.org/showattachment.cgi?attach_id=26215'</B
>
	      </TT
>
	    </P
></LI
></OL
></LI
><LI
><P
>	  Make your utilities executable:
	  <TT
CLASS="COMPUTEROUTPUT"
>	    <TT
CLASS="PROMPT"
>bash$</TT
>
	    <B
CLASS="COMMAND"
>chmod u+x buglist bugs</B
>
	  </TT
>
	</P
></LI
></OL
></DIV
></DIV
><DIV
CLASS="SECTION"
><HR><H1
CLASS="SECTION"
><A
NAME="QUICKSEARCH"
>C.3. The Quicksearch Utility</A
></H1
><P
>      Quicksearch is a new, experimental feature of the 2.12 release.
      It consist of two Javascript files, "quicksearch.js" and "localconfig.js",
      and two documentation files, "quicksearch.html" and "quicksearchhack.html"
    </P
><P
>      The index.html page has been updated to include the QuickSearch text box.
    </P
><P
>      To take full advantage of the query power, the Bugzilla maintainer must
      edit "localconfig.js" according to the value sets used in the local installation.
    </P
><P
>      Currently, keywords must be hard-coded in localconfig.js.  If they are not,
      keywords are not automatically recognized.  This means, if localconfig.js
      is left unconfigured, that searching for a bug with the "foo" keyword
      will only find bugs with "foo" in the summary, status whiteboard, product or
      component name, but not those with the keyword "foo".
    </P
><P
>      Workarounds for Bugzilla users:
      <P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>search for '!foo' (this will find only bugs with the keyword "foo"</TD
></TR
><TR
><TD
>search 'foo,!foo' (equivalent to 'foo OR keyword:foo')</TD
></TR
></TBODY
></TABLE
><P
></P
>
    </P
><P
>      When this tool is ported from client-side JavaScript to server-side Perl,
      the requirement for hard-coding keywords can be fixed.
      <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=70907"
TARGET="_top"
>This bug</A
>
      has details.
    </P
></DIV
></DIV
><DIV
CLASS="APPENDIX"
><HR><H1
><A
NAME="GFDL"
>Appendix D. GNU Free Documentation License</A
></H1
><P
>Version 1.1, March 2000</P
><A
NAME="AEN1609"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>Copyright (C) 2000  Free Software Foundation, Inc.
59 Temple Place, Suite 330, Boston, MA  02111-1307  USA
Everyone is permitted to copy and distribute verbatim copies
of this license document, but changing it is not allowed.</P
></BLOCKQUOTE
><DIV
CLASS="SECT1"
><HR><H1
CLASS="SECT1"
><A
NAME="GFDL_0"
>0. PREAMBLE</A
></H1
><P
>The purpose of this License is to make a manual, textbook,
    or other written document "free" in the sense of freedom: to
    assure everyone the effective freedom to copy and redistribute it,
    with or without modifying it, either commercially or
    noncommercially.  Secondarily, this License preserves for the
    author and publisher a way to get credit for their work, while not
    being considered responsible for modifications made by
    others.</P
><P
>This License is a kind of "copyleft", which means that
    derivative works of the document must themselves be free in the
    same sense.  It complements the GNU General Public License, which
    is a copyleft license designed for free software.</P
><P
>We have designed this License in order to use it for manuals
    for free software, because free software needs free documentation:
    a free program should come with manuals providing the same
    freedoms that the software does.  But this License is not limited
    to software manuals; it can be used for any textual work,
    regardless of subject matter or whether it is published as a
    printed book.  We recommend this License principally for works
    whose purpose is instruction or reference.</P
></DIV
><DIV
CLASS="SECT1"
><HR><H1
CLASS="SECT1"
><A
NAME="GFDL_1"
>1. APPLICABILITY AND DEFINITIONS</A
></H1
><P
>This License applies to any manual or other work that
    contains a notice placed by the copyright holder saying it can be
    distributed under the terms of this License.  The "Document",
    below, refers to any such manual or work.  Any member of the
    public is a licensee, and is addressed as "you".</P
><P
>A "Modified Version" of the Document means any work
    containing the Document or a portion of it, either copied
    verbatim, or with modifications and/or translated into another
    language.</P
><P
>A "Secondary Section" is a named appendix or a front-matter
    section of the Document that deals exclusively with the
    relationship of the publishers or authors of the Document to the
    Document's overall subject (or to related matters) and contains
    nothing that could fall directly within that overall subject.
    (For example, if the Document is in part a textbook of
    mathematics, a Secondary Section may not explain any mathematics.)
    The relationship could be a matter of historical connection with
    the subject or with related matters, or of legal, commercial,
    philosophical, ethical or political position regarding
    them.</P
><P
>The "Invariant Sections" are certain Secondary Sections
    whose titles are designated, as being those of Invariant Sections,
    in the notice that says that the Document is released under this
    License.</P
><P
>The "Cover Texts" are certain short passages of text that
    are listed, as Front-Cover Texts or Back-Cover Texts, in the
    notice that says that the Document is released under this
    License.</P
><P
>A "Transparent" copy of the Document means a
    machine-readable copy, represented in a format whose specification
    is available to the general public, whose contents can be viewed
    and edited directly and straightforwardly with generic text
    editors or (for images composed of pixels) generic paint programs
    or (for drawings) some widely available drawing editor, and that
    is suitable for input to text formatters or for automatic
    translation to a variety of formats suitable for input to text
    formatters.  A copy made in an otherwise Transparent file format
    whose markup has been designed to thwart or discourage subsequent
    modification by readers is not Transparent.  A copy that is not
    "Transparent" is called "Opaque".</P
><P
>Examples of suitable formats for Transparent copies include
    plain ASCII without markup, Texinfo input format, LaTeX input
    format, SGML or XML using a publicly available DTD, and
    standard-conforming simple HTML designed for human modification.
    Opaque formats include PostScript, PDF, proprietary formats that
    can be read and edited only by proprietary word processors, SGML
    or XML for which the DTD and/or processing tools are not generally
    available, and the machine-generated HTML produced by some word
    processors for output purposes only.</P
><P
>The "Title Page" means, for a printed book, the title page
    itself, plus such following pages as are needed to hold, legibly,
    the material this License requires to appear in the title page.
    For works in formats which do not have any title page as such,
    "Title Page" means the text near the most prominent appearance of
    the work's title, preceding the beginning of the body of the
    text.</P
></DIV
><DIV
CLASS="SECT1"
><HR><H1
CLASS="SECT1"
><A
NAME="GFDL_2"
>2. VERBATIM COPYING</A
></H1
><P
>You may copy and distribute the Document in any medium,
    either commercially or noncommercially, provided that this
    License, the copyright notices, and the license notice saying this
    License applies to the Document are reproduced in all copies, and
    that you add no other conditions whatsoever to those of this
    License.  You may not use technical measures to obstruct or
    control the reading or further copying of the copies you make or
    distribute.  However, you may accept compensation in exchange for
    copies.  If you distribute a large enough number of copies you
    must also follow the conditions in section 3.</P
><P
>You may also lend copies, under the same conditions stated
    above, and you may publicly display copies.</P
></DIV
><DIV
CLASS="SECT1"
><HR><H1
CLASS="SECT1"
><A
NAME="GFDL_3"
>3. COPYING IN QUANTITY</A
></H1
><P
>If you publish printed copies of the Document numbering more
    than 100, and the Document's license notice requires Cover Texts,
    you must enclose the copies in covers that carry, clearly and
    legibly, all these Cover Texts: Front-Cover Texts on the front
    cover, and Back-Cover Texts on the back cover.  Both covers must
    also clearly and legibly identify you as the publisher of these
    copies.  The front cover must present the full title with all
    words of the title equally prominent and visible.  You may add
    other material on the covers in addition.  Copying with changes
    limited to the covers, as long as they preserve the title of the
    Document and satisfy these conditions, can be treated as verbatim
    copying in other respects.</P
><P
>If the required texts for either cover are too voluminous to
    fit legibly, you should put the first ones listed (as many as fit
    reasonably) on the actual cover, and continue the rest onto
    adjacent pages.</P
><P
>If you publish or distribute Opaque copies of the Document
    numbering more than 100, you must either include a
    machine-readable Transparent copy along with each Opaque copy, or
    state in or with each Opaque copy a publicly-accessible
    computer-network location containing a complete Transparent copy
    of the Document, free of added material, which the general
    network-using public has access to download anonymously at no
    charge using public-standard network protocols.  If you use the
    latter option, you must take reasonably prudent steps, when you
    begin distribution of Opaque copies in quantity, to ensure that
    this Transparent copy will remain thus accessible at the stated
    location until at least one year after the last time you
    distribute an Opaque copy (directly or through your agents or
    retailers) of that edition to the public.</P
><P
>It is requested, but not required, that you contact the
    authors of the Document well before redistributing any large
    number of copies, to give them a chance to provide you with an
    updated version of the Document.</P
></DIV
><DIV
CLASS="SECT1"
><HR><H1
CLASS="SECT1"
><A
NAME="GFDL_4"
>4. MODIFICATIONS</A
></H1
><P
>You may copy and distribute a Modified Version of the
    Document under the conditions of sections 2 and 3 above, provided
    that you release the Modified Version under precisely this
    License, with the Modified Version filling the role of the
    Document, thus licensing distribution and modification of the
    Modified Version to whoever possesses a copy of it.  In addition,
    you must do these things in the Modified Version:</P
><P
></P
><OL
TYPE="A"
><LI
><P
>Use in the Title Page
      (and on the covers, if any) a title distinct from that of the
      Document, and from those of previous versions (which should, if
      there were any, be listed in the History section of the
      Document).  You may use the same title as a previous version if
      the original publisher of that version gives permission.</P
></LI
><LI
><P
>List on the Title Page,
      as authors, one or more persons or entities responsible for
      authorship of the modifications in the Modified Version,
      together with at least five of the principal authors of the
      Document (all of its principal authors, if it has less than
      five).</P
></LI
><LI
><P
>State on the Title page
      the name of the publisher of the Modified Version, as the
      publisher.</P
></LI
><LI
><P
>Preserve all the
      copyright notices of the Document.</P
></LI
><LI
><P
>Add an appropriate
      copyright notice for your modifications adjacent to the other
      copyright notices.</P
></LI
><LI
><P
>Include, immediately
      after the copyright notices, a license notice giving the public
      permission to use the Modified Version under the terms of this
      License, in the form shown in the Addendum below.</P
></LI
><LI
><P
>Preserve in that license
      notice the full lists of Invariant Sections and required Cover
      Texts given in the Document's license notice.</P
></LI
><LI
><P
>Include an unaltered
      copy of this License.</P
></LI
><LI
><P
>Preserve the section
      entitled "History", and its title, and add to it an item stating
      at least the title, year, new authors, and publisher of the
      Modified Version as given on the Title Page.  If there is no
      section entitled "History" in the Document, create one stating
      the title, year, authors, and publisher of the Document as given
      on its Title Page, then add an item describing the Modified
      Version as stated in the previous sentence.</P
></LI
><LI
><P
>Preserve the network
      location, if any, given in the Document for public access to a
      Transparent copy of the Document, and likewise the network
      locations given in the Document for previous versions it was
      based on.  These may be placed in the "History" section.  You
      may omit a network location for a work that was published at
      least four years before the Document itself, or if the original
      publisher of the version it refers to gives permission.</P
></LI
><LI
><P
>In any section entitled
      "Acknowledgements" or "Dedications", preserve the section's
      title, and preserve in the section all the substance and tone of
      each of the contributor acknowledgements and/or dedications
      given therein.</P
></LI
><LI
><P
>Preserve all the
      Invariant Sections of the Document, unaltered in their text and
      in their titles.  Section numbers or the equivalent are not
      considered part of the section titles.</P
></LI
><LI
><P
>Delete any section
      entitled "Endorsements".  Such a section may not be included in
      the Modified Version.</P
></LI
><LI
><P
>Do not retitle any
      existing section as "Endorsements" or to conflict in title with
      any Invariant Section.</P
></LI
></OL
><P
>If the Modified Version includes new front-matter sections
    or appendices that qualify as Secondary Sections and contain no
    material copied from the Document, you may at your option
    designate some or all of these sections as invariant.  To do this,
    add their titles to the list of Invariant Sections in the Modified
    Version's license notice.  These titles must be distinct from any
    other section titles.</P
><P
>You may add a section entitled "Endorsements", provided it
    contains nothing but endorsements of your Modified Version by
    various parties--for example, statements of peer review or that
    the text has been approved by an organization as the authoritative
    definition of a standard.</P
><P
>You may add a passage of up to five words as a Front-Cover
    Text, and a passage of up to 25 words as a Back-Cover Text, to the
    end of the list of Cover Texts in the Modified Version.  Only one
    passage of Front-Cover Text and one of Back-Cover Text may be
    added by (or through arrangements made by) any one entity.  If the
    Document already includes a cover text for the same cover,
    previously added by you or by arrangement made by the same entity
    you are acting on behalf of, you may not add another; but you may
    replace the old one, on explicit permission from the previous
    publisher that added the old one.</P
><P
>The author(s) and publisher(s) of the Document do not by
    this License give permission to use their names for publicity for
    or to assert or imply endorsement of any Modified Version.</P
></DIV
><DIV
CLASS="SECT1"
><HR><H1
CLASS="SECT1"
><A
NAME="GFDL_5"
>5. COMBINING DOCUMENTS</A
></H1
><P
>You may combine the Document with other documents released
    under this License, under the terms defined in section 4 above for
    modified versions, provided that you include in the combination
    all of the Invariant Sections of all of the original documents,
    unmodified, and list them all as Invariant Sections of your
    combined work in its license notice.</P
><P
>The combined work need only contain one copy of this
    License, and multiple identical Invariant Sections may be replaced
    with a single copy.  If there are multiple Invariant Sections with
    the same name but different contents, make the title of each such
    section unique by adding at the end of it, in parentheses, the
    name of the original author or publisher of that section if known,
    or else a unique number.  Make the same adjustment to the section
    titles in the list of Invariant Sections in the license notice of
    the combined work.</P
><P
>In the combination, you must combine any sections entitled
    "History" in the various original documents, forming one section
    entitled "History"; likewise combine any sections entitled
    "Acknowledgements", and any sections entitled "Dedications".  You
    must delete all sections entitled "Endorsements."</P
></DIV
><DIV
CLASS="SECT1"
><HR><H1
CLASS="SECT1"
><A
NAME="GFDL_6"
>6. COLLECTIONS OF DOCUMENTS</A
></H1
><P
>You may make a collection consisting of the Document and
    other documents released under this License, and replace the
    individual copies of this License in the various documents with a
    single copy that is included in the collection, provided that you
    follow the rules of this License for verbatim copying of each of
    the documents in all other respects.</P
><P
>You may extract a single document from such a collection,
    and distribute it individually under this License, provided you
    insert a copy of this License into the extracted document, and
    follow this License in all other respects regarding verbatim
    copying of that document.</P
></DIV
><DIV
CLASS="SECT1"
><HR><H1
CLASS="SECT1"
><A
NAME="GFDL_7"
>7. AGGREGATION WITH INDEPENDENT WORKS</A
></H1
><P
>A compilation of the Document or its derivatives with other
    separate and independent documents or works, in or on a volume of
    a storage or distribution medium, does not as a whole count as a
    Modified Version of the Document, provided no compilation
    copyright is claimed for the compilation.  Such a compilation is
    called an "aggregate", and this License does not apply to the
    other self-contained works thus compiled with the Document, on
    account of their being thus compiled, if they are not themselves
    derivative works of the Document.</P
><P
>If the Cover Text requirement of section 3 is applicable to
    these copies of the Document, then if the Document is less than
    one quarter of the entire aggregate, the Document's Cover Texts
    may be placed on covers that surround only the Document within the
    aggregate.  Otherwise they must appear on covers around the whole
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></DIV
><DIV
CLASS="SECT1"
><HR><H1
CLASS="SECT1"
><A
NAME="GFDL_8"
>8. TRANSLATION</A
></H1
><P
>Translation is considered a kind of modification, so you may
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    include translations of some or all Invariant Sections in addition
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    prevail.</P
></DIV
><DIV
CLASS="SECT1"
><HR><H1
CLASS="SECT1"
><A
NAME="GFDL_9"
>9. TERMINATION</A
></H1
><P
>You may not copy, modify, sublicense, or distribute the
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></DIV
><DIV
CLASS="SECT1"
><HR><H1
CLASS="SECT1"
><A
NAME="GFDL_10"
>10. FUTURE REVISIONS OF THIS LICENSE</A
></H1
><P
>The Free Software Foundation may publish new, revised
    versions of the GNU Free Documentation License from time to time.
    Such new versions will be similar in spirit to the present
    version, but may differ in detail to address new problems or
    concerns.  See <A
HREF="http://www.gnu.org/copyleft/"
TARGET="_top"
>http://www.gnu.org/copyleft/</A
>.</P
><P
>Each version of the License is given a distinguishing
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></DIV
><DIV
CLASS="SECT1"
><HR><H1
CLASS="SECT1"
><A
NAME="GFDL_HOWTO"
>How to use this License for your documents</A
></H1
><P
>To use this License in a document you have written, include
    a copy of the License in the document and put the following
    copyright and license notices just after the title page:</P
><A
NAME="AEN1699"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
>      Copyright (c)  YEAR  YOUR NAME.
      Permission is granted to copy, distribute and/or modify this document
      under the terms of the GNU Free Documentation License, Version 1.1
      or any later version published by the Free Software Foundation;
      with the Invariant Sections being LIST THEIR TITLES, with the
      Front-Cover Texts being LIST, and with the Back-Cover Texts being LIST.
      A copy of the license is included in the section entitled "GNU
      Free Documentation License".</P
></BLOCKQUOTE
><P
>If you have no Invariant Sections, write "with no Invariant
    Sections" instead of saying which ones are invariant.  If you have
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><P
>If your document contains nontrivial examples of program
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></DIV
></DIV
><DIV
CLASS="GLOSSARY"
><H1
><A
NAME="GLOSSARY"
>Glossary</A
></H1
><DIV
CLASS="GLOSSDIV"
><H1
CLASS="GLOSSDIV"
><A
NAME="GLOSS_A"
>A</A
></H1
><DL
><DT
><B
>There are no entries for A</B
></DT
><DD
><P
></P
></DD
></DL
></DIV
><DIV
CLASS="GLOSSDIV"
><H1
CLASS="GLOSSDIV"
><A
NAME="GLOSS_B"
>B</A
></H1
><DL
><DT
><B
>Bug</B
></DT
><DD
><P
>A "Bug" in Bugzilla refers to an issue entered into the database which has an associated number, assignments, comments, etc.  Many also refer to a "Ticket" or "Issue"; in this context, they are synonymous.</P
></DD
><DT
><B
>Bug Number</B
></DT
><DD
><P
>Each Bugzilla Bug is assigned a number that uniquely identifies that Bug.  The Bug associated with a Bug Number can be pulled up via a query, or easily from the very front page by typing the number in the "Find" box.</P
></DD
><DT
><B
>Bug Life Cycle</B
></DT
><DD
><P
>A Bug has stages through which it must pass before becoming a "closed bug", including acceptance, resolution, and verification.  The "Bug Life Cycle" is moderately flexible according to the needs of the organization using it, though.</P
></DD
></DL
></DIV
><DIV
CLASS="GLOSSDIV"
><H1
CLASS="GLOSSDIV"
><A
NAME="GLOSS_I"
>I</A
></H1
><DL
><DT
><A
NAME="GLOSS_INFINITELOOP"
><B
>Infinite Loop</B
></A
></DT
><DD
><P
><EM
>See: </EM
><A
HREF="#GLOSS_RECURSION"
>Recursion</A
></P
></DD
></DL
></DIV
><DIV
CLASS="GLOSSDIV"
><H1
CLASS="GLOSSDIV"
><A
NAME="GLOSS_P"
>P</A
></H1
><DL
><DT
><B
>Product</B
></DT
><DD
><P
>A Product is a broad category of types of bugs.  In general, there are several Components to a Product.  A Product also defines a default Group (used for Bug Security) for all bugs entered into components beneath it.</P
><DIV
CLASS="EXAMPLE"
><A
NAME="AEN1735"
></A
><P
><B
>Example 1. A Sample Product</B
></P
><P
>A company sells a software product called "X".  They also maintain some older software called "Y", and have a secret project "Z".  An effective use of Products might be to create Products "X", "Y", and "Z", each with Components "User Interface", "Database", and "Business Logic".  They might also change group permissions so that only those people who are members of Group "Z" can see components and bugs under Product "Z".</P
></DIV
></DD
></DL
></DIV
><DIV
CLASS="GLOSSDIV"
><H1
CLASS="GLOSSDIV"
><A
NAME="GLOSS_Q"
>Q</A
></H1
><DL
><DT
><B
>Q/A</B
></DT
><DD
><P
>"Q/A" is short for "Quality Assurance".  In most large software development organizations, there is a team devoted to ensuring the product meets minimum standards before shipping.  This team will also generally want to track the progress of bugs over their life cycle, thus the need for the "Q/A Contact" field in a Bug.</P
></DD
></DL
></DIV
><DIV
CLASS="GLOSSDIV"
><H1
CLASS="GLOSSDIV"
><A
NAME="GLOSS_R"
>R</A
></H1
><DL
><DT
><B
>Recursion</B
></DT
><DD
><P
><EM
>See: </EM
><A
HREF="#GLOSS_INFINITELOOP"
>Infinite Loop</A
></P
></DD
></DL
></DIV
><DIV
CLASS="GLOSSDIV"
><H1
CLASS="GLOSSDIV"
><A
NAME="GLOSS_Z"
>Z</A
></H1
><DL
><DT
><B
>Zarro Boogs Found</B
></DT
><DD
><P
>This is the cryptic response sent by Bugzilla when a query returned no results.  It is just a goofy way of saying "Zero Bugs Found".</P
></DD
></DL
></DIV
></DIV
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