1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
449
450
451
452
453
454
455
456
457
458
459
460
461
462
463
464
465
466
467
468
469
470
471
472
473
474
475
476
477
478
479
480
481
482
483
484
485
486
487
488
489
490
491
492
493
494
495
496
497
498
499
500
501
502
503
504
505
506
507
508
509
510
511
512
513
514
515
516
517
518
519
520
521
522
523
524
525
526
527
528
529
530
531
532
533
534
535
536
537
538
539
540
541
542
543
544
545
546
547
548
549
550
551
552
553
554
555
556
557
558
559
560
561
562
563
564
565
566
567
568
569
570
571
572
573
574
575
576
577
578
579
580
581
582
583
584
585
586
587
588
589
590
591
592
593
594
595
596
597
598
599
600
601
602
603
604
605
606
607
608
609
610
611
612
613
614
615
616
617
618
619
620
621
622
623
624
625
626
627
628
629
630
631
632
633
634
635
636
637
638
639
640
641
642
643
644
645
646
647
648
649
650
651
652
653
654
655
656
657
658
659
660
661
662
663
664
665
666
667
668
669
670
671
672
673
674
675
676
677
678
679
680
681
682
683
684
685
686
687
688
689
690
691
692
693
694
695
696
697
698
699
700
701
702
703
704
705
706
707
708
709
710
711
712
713
714
715
716
717
718
719
720
721
722
723
724
725
726
727
728
729
730
731
732
733
734
735
736
737
738
739
740
741
742
743
744
745
746
747
748
749
750
751
752
753
754
755
756
757
758
759
760
761
762
763
764
765
766
767
768
769
770
771
772
773
774
775
776
777
778
779
780
781
782
783
784
785
786
787
788
789
790
791
792
793
794
795
796
797
798
799
800
801
802
803
804
805
806
807
808
809
810
811
812
813
814
815
816
817
818
819
820
821
822
823
824
825
826
827
828
829
830
831
832
833
834
835
836
837
838
839
840
841
842
843
844
845
846
847
848
849
850
851
852
853
854
855
856
857
858
859
860
861
862
863
864
865
866
867
868
869
870
871
872
873
874
875
876
877
878
879
880
881
882
883
884
885
886
887
888
889
890
891
892
893
894
895
896
897
898
899
900
901
902
903
904
905
906
907
908
909
910
911
912
913
914
915
916
917
918
919
920
921
922
923
924
925
926
927
928
929
930
931
932
933
934
935
936
937
938
939
940
941
942
943
944
945
946
947
948
949
950
951
952
953
954
955
956
957
958
959
960
961
962
963
964
965
966
967
968
969
970
971
972
973
974
975
976
977
978
979
980
981
982
983
984
985
986
987
988
989
990
991
992
993
994
995
996
997
998
999
1000
1001
1002
1003
1004
1005
1006
1007
1008
1009
1010
1011
1012
1013
1014
1015
1016
1017
1018
1019
1020
1021
1022
1023
1024
1025
1026
1027
1028
1029
1030
1031
1032
1033
1034
1035
1036
1037
1038
1039
1040
1041
1042
1043
1044
1045
1046
1047
1048
1049
1050
1051
1052
1053
1054
1055
1056
1057
1058
1059
1060
1061
1062
1063
1064
1065
1066
1067
1068
1069
1070
1071
1072
1073
1074
1075
1076
1077
1078
1079
1080
1081
1082
1083
1084
1085
1086
1087
1088
1089
1090
1091
1092
1093
1094
1095
1096
1097
1098
1099
1100
1101
1102
1103
1104
1105
1106
1107
1108
1109
1110
1111
1112
1113
1114
1115
1116
1117
1118
1119
1120
1121
1122
1123
1124
1125
1126
1127
1128
1129
1130
1131
1132
1133
1134
1135
1136
1137
1138
1139
1140
1141
1142
1143
1144
1145
1146
1147
1148
1149
1150
1151
1152
1153
1154
1155
1156
1157
1158
1159
1160
1161
1162
1163
1164
1165
1166
1167
1168
1169
1170
1171
1172
1173
1174
1175
1176
1177
1178
1179
1180
1181
1182
1183
1184
1185
1186
1187
1188
1189
1190
1191
1192
1193
1194
1195
1196
1197
1198
1199
1200
1201
1202
1203
1204
1205
1206
1207
1208
1209
1210
1211
1212
1213
1214
1215
1216
1217
1218
1219
1220
1221
1222
1223
1224
1225
1226
1227
1228
1229
1230
1231
1232
1233
1234
1235
1236
1237
1238
1239
1240
1241
1242
1243
1244
1245
1246
1247
1248
1249
1250
1251
1252
1253
1254
1255
1256
1257
1258
1259
1260
1261
1262
1263
1264
1265
1266
1267
1268
1269
1270
1271
1272
1273
1274
1275
1276
1277
1278
1279
1280
1281
1282
1283
1284
1285
1286
1287
1288
1289
1290
1291
1292
1293
1294
1295
1296
1297
1298
1299
1300
1301
1302
1303
1304
1305
1306
1307
1308
1309
1310
1311
1312
1313
1314
1315
1316
1317
1318
1319
1320
1321
1322
1323
1324
1325
1326
1327
1328
1329
1330
1331
1332
1333
1334
1335
1336
1337
1338
1339
1340
1341
1342
1343
1344
1345
1346
1347
1348
1349
1350
1351
1352
1353
1354
1355
1356
1357
1358
1359
1360
1361
1362
1363
1364
1365
1366
1367
1368
1369
1370
1371
1372
1373
1374
1375
1376
1377
1378
1379
1380
1381
1382
1383
1384
1385
1386
1387
1388
1389
1390
1391
1392
1393
1394
1395
1396
1397
1398
1399
1400
1401
1402
1403
1404
1405
1406
1407
1408
1409
1410
1411
1412
1413
1414
1415
1416
1417
1418
1419
1420
1421
1422
1423
1424
1425
1426
1427
1428
1429
1430
1431
1432
1433
1434
1435
1436
1437
1438
1439
1440
1441
1442
1443
1444
1445
1446
1447
1448
1449
1450
1451
1452
1453
1454
1455
1456
1457
1458
1459
1460
1461
1462
1463
1464
1465
1466
1467
1468
1469
1470
1471
1472
1473
1474
1475
1476
1477
1478
1479
1480
1481
1482
1483
1484
1485
1486
1487
1488
1489
1490
1491
1492
1493
1494
1495
1496
1497
1498
1499
1500
1501
1502
1503
1504
1505
1506
1507
1508
1509
1510
1511
1512
1513
1514
1515
1516
1517
1518
1519
1520
1521
1522
1523
1524
1525
1526
1527
1528
1529
1530
1531
1532
1533
1534
1535
1536
1537
1538
1539
1540
1541
1542
1543
1544
1545
1546
1547
1548
1549
1550
1551
1552
1553
1554
1555
1556
1557
1558
1559
1560
1561
1562
1563
1564
1565
1566
1567
1568
1569
1570
1571
1572
1573
1574
1575
1576
1577
1578
1579
1580
1581
1582
1583
1584
1585
1586
1587
1588
1589
1590
1591
1592
1593
1594
1595
1596
1597
1598
1599
1600
1601
1602
1603
1604
1605
1606
1607
1608
1609
1610
1611
1612
1613
1614
1615
1616
1617
1618
1619
1620
1621
1622
1623
1624
1625
1626
1627
1628
1629
1630
1631
1632
1633
1634
1635
1636
1637
1638
1639
1640
1641
1642
1643
1644
1645
1646
1647
1648
1649
1650
1651
1652
1653
1654
1655
1656
1657
1658
1659
1660
1661
1662
1663
1664
1665
1666
1667
1668
1669
1670
1671
1672
1673
1674
1675
1676
1677
1678
1679
1680
1681
1682
1683
1684
1685
1686
1687
1688
1689
1690
1691
1692
1693
1694
1695
1696
1697
1698
1699
1700
1701
1702
1703
1704
1705
1706
1707
1708
1709
1710
1711
1712
1713
1714
1715
1716
1717
1718
1719
1720
1721
1722
1723
1724
1725
1726
1727
1728
1729
1730
1731
1732
1733
1734
1735
1736
1737
1738
1739
1740
1741
1742
1743
1744
1745
1746
1747
1748
1749
1750
1751
1752
1753
1754
1755
1756
1757
1758
1759
1760
1761
1762
1763
1764
1765
1766
1767
1768
1769
1770
1771
1772
1773
1774
1775
1776
1777
1778
1779
1780
1781
1782
1783
1784
1785
1786
1787
1788
1789
1790
1791
1792
1793
1794
1795
1796
1797
1798
1799
1800
1801
1802
1803
1804
1805
1806
1807
1808
1809
1810
1811
1812
1813
1814
1815
1816
1817
1818
1819
1820
1821
1822
1823
1824
1825
1826
1827
1828
1829
1830
1831
1832
1833
1834
1835
1836
1837
1838
1839
1840
1841
1842
1843
1844
1845
1846
1847
1848
1849
1850
1851
1852
1853
1854
1855
1856
1857
1858
1859
1860
1861
1862
1863
1864
1865
1866
1867
1868
1869
1870
1871
1872
1873
1874
1875
1876
1877
1878
1879
1880
1881
1882
1883
1884
1885
1886
1887
1888
1889
1890
1891
1892
1893
1894
1895
1896
1897
1898
1899
1900
1901
1902
1903
1904
1905
1906
1907
1908
1909
1910
1911
1912
1913
1914
1915
1916
1917
1918
1919
1920
1921
1922
1923
1924
1925
1926
1927
1928
1929
1930
1931
1932
1933
1934
1935
1936
1937
1938
1939
1940
1941
1942
1943
1944
1945
1946
1947
1948
1949
1950
1951
1952
1953
1954
1955
1956
1957
1958
1959
1960
1961
1962
1963
1964
1965
1966
1967
1968
1969
1970
1971
1972
1973
1974
1975
1976
1977
1978
1979
1980
1981
1982
1983
1984
1985
1986
1987
1988
1989
1990
1991
1992
1993
1994
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
2022
2023
2024
2025
2026
2027
2028
2029
2030
2031
2032
2033
2034
2035
2036
2037
2038
2039
2040
2041
2042
2043
2044
2045
2046
2047
2048
2049
2050
2051
2052
2053
2054
2055
2056
2057
2058
2059
2060
2061
2062
2063
2064
2065
2066
2067
2068
2069
2070
2071
2072
2073
2074
2075
2076
2077
2078
2079
2080
2081
2082
2083
2084
2085
2086
2087
2088
2089
2090
2091
2092
2093
2094
2095
2096
2097
2098
2099
2100
2101
2102
2103
2104
2105
2106
2107
2108
2109
2110
2111
2112
2113
2114
2115
2116
2117
2118
2119
2120
2121
2122
2123
2124
2125
2126
2127
2128
2129
2130
2131
2132
2133
2134
2135
2136
2137
2138
2139
2140
2141
2142
2143
2144
2145
2146
2147
2148
2149
2150
2151
2152
2153
2154
2155
2156
2157
2158
2159
2160
2161
2162
2163
2164
2165
2166
2167
2168
2169
2170
2171
2172
2173
2174
2175
2176
2177
2178
2179
2180
2181
2182
2183
2184
2185
2186
2187
2188
2189
2190
2191
2192
2193
2194
2195
2196
2197
2198
2199
2200
2201
2202
2203
2204
2205
2206
2207
2208
2209
2210
2211
2212
2213
2214
2215
2216
2217
2218
2219
2220
2221
2222
2223
2224
2225
2226
2227
2228
2229
2230
2231
2232
2233
2234
2235
2236
2237
2238
2239
2240
2241
2242
2243
2244
2245
2246
2247
2248
2249
2250
2251
2252
2253
2254
2255
2256
2257
2258
2259
2260
2261
2262
2263
2264
2265
2266
2267
2268
2269
2270
2271
2272
2273
2274
2275
2276
2277
2278
2279
2280
2281
2282
2283
2284
2285
2286
2287
2288
2289
2290
2291
2292
2293
2294
2295
2296
2297
2298
2299
2300
2301
2302
2303
2304
2305
2306
2307
2308
2309
2310
2311
2312
2313
2314
2315
2316
2317
2318
2319
2320
2321
2322
2323
2324
2325
2326
2327
2328
2329
2330
2331
2332
2333
2334
2335
2336
2337
2338
2339
2340
2341
2342
2343
2344
2345
2346
2347
2348
2349
2350
2351
2352
2353
2354
2355
2356
2357
2358
2359
2360
2361
2362
2363
2364
2365
2366
2367
2368
2369
2370
2371
2372
2373
2374
2375
2376
2377
2378
2379
2380
2381
2382
2383
2384
2385
2386
2387
2388
2389
2390
2391
2392
2393
2394
2395
2396
2397
2398
2399
2400
2401
2402
2403
2404
2405
2406
2407
2408
2409
2410
2411
2412
2413
2414
2415
2416
2417
2418
2419
2420
2421
2422
2423
2424
2425
2426
2427
2428
2429
2430
2431
2432
2433
2434
2435
2436
2437
2438
2439
2440
2441
2442
2443
2444
2445
2446
2447
2448
2449
2450
2451
2452
2453
2454
2455
2456
2457
2458
2459
2460
2461
2462
2463
2464
2465
2466
2467
2468
2469
2470
2471
2472
2473
2474
2475
2476
2477
2478
2479
2480
2481
2482
2483
2484
2485
2486
2487
2488
2489
2490
2491
2492
2493
2494
2495
2496
2497
2498
2499
2500
2501
2502
2503
2504
2505
2506
2507
2508
2509
2510
2511
2512
2513
2514
2515
2516
2517
2518
2519
2520
2521
2522
2523
2524
2525
2526
2527
2528
2529
2530
2531
2532
2533
2534
2535
2536
2537
2538
2539
2540
2541
2542
2543
2544
2545
2546
2547
2548
2549
2550
2551
2552
2553
2554
2555
2556
2557
2558
2559
2560
2561
2562
2563
2564
2565
2566
2567
2568
2569
2570
2571
2572
2573
2574
2575
2576
2577
2578
2579
2580
2581
2582
2583
2584
2585
2586
2587
2588
2589
2590
2591
2592
2593
2594
2595
2596
2597
2598
2599
2600
2601
2602
2603
2604
2605
2606
2607
2608
2609
2610
2611
2612
2613
2614
2615
2616
2617
2618
2619
2620
2621
2622
2623
2624
2625
2626
2627
2628
2629
2630
2631
2632
2633
2634
2635
2636
2637
2638
2639
2640
2641
2642
2643
2644
2645
2646
2647
2648
2649
2650
2651
2652
2653
2654
2655
2656
2657
2658
2659
2660
2661
2662
2663
2664
2665
2666
2667
2668
2669
2670
2671
2672
2673
2674
2675
2676
2677
2678
2679
2680
2681
2682
2683
2684
2685
2686
2687
2688
2689
2690
2691
2692
2693
2694
2695
2696
2697
2698
2699
2700
2701
2702
2703
2704
2705
2706
2707
2708
2709
2710
2711
2712
2713
2714
2715
2716
2717
2718
2719
2720
2721
2722
2723
2724
2725
2726
2727
2728
2729
2730
2731
2732
2733
2734
2735
2736
2737
2738
2739
2740
2741
2742
2743
2744
2745
2746
2747
2748
2749
2750
2751
2752
2753
2754
2755
2756
2757
2758
2759
2760
2761
2762
2763
2764
2765
2766
2767
2768
2769
2770
2771
2772
2773
2774
2775
2776
2777
2778
2779
2780
2781
2782
2783
2784
2785
2786
2787
2788
2789
2790
2791
2792
2793
2794
2795
2796
2797
2798
2799
2800
2801
2802
2803
2804
2805
2806
2807
2808
2809
2810
2811
2812
2813
2814
2815
2816
2817
2818
2819
2820
2821
2822
2823
2824
2825
2826
2827
|
<HTML
><HEAD
><TITLE
>The Bugzilla FAQ</TITLE
><META
NAME="GENERATOR"
CONTENT="Modular DocBook HTML Stylesheet Version 1.76b+
"><LINK
REL="HOME"
TITLE="The Bugzilla Guide"
HREF="index.html"><LINK
REL="PREVIOUS"
TITLE="Integrating Bugzilla with Third-Party Tools"
HREF="integration.html"><LINK
REL="NEXT"
TITLE="The Bugzilla Database"
HREF="database.html"></HEAD
><BODY
CLASS="appendix"
BGCOLOR="#FFFFFF"
TEXT="#000000"
LINK="#0000FF"
VLINK="#840084"
ALINK="#0000FF"
><DIV
CLASS="NAVHEADER"
><TABLE
SUMMARY="Header navigation table"
WIDTH="100%"
BORDER="0"
CELLPADDING="0"
CELLSPACING="0"
><TR
><TH
COLSPAN="3"
ALIGN="center"
>The Bugzilla Guide</TH
></TR
><TR
><TD
WIDTH="10%"
ALIGN="left"
VALIGN="bottom"
><A
HREF="integration.html"
ACCESSKEY="P"
>Prev</A
></TD
><TD
WIDTH="80%"
ALIGN="center"
VALIGN="bottom"
></TD
><TD
WIDTH="10%"
ALIGN="right"
VALIGN="bottom"
><A
HREF="database.html"
ACCESSKEY="N"
>Next</A
></TD
></TR
></TABLE
><HR
ALIGN="LEFT"
WIDTH="100%"></DIV
><DIV
CLASS="appendix"
><H1
><A
NAME="faq"
></A
>Appendix A. The Bugzilla FAQ</H1
><P
> This FAQ includes questions not covered elsewhere in the Guide.
</P
><DIV
CLASS="qandaset"
><DL
><DT
>1. <A
HREF="faq.html#faq-general"
>General Questions</A
></DT
><DD
><DL
><DT
>A.1.1. <A
HREF="faq.html#AEN1813"
> Where can I find information about Bugzilla?</A
></DT
><DT
>A.1.2. <A
HREF="faq.html#AEN1819"
> What license is Bugzilla distributed under?
</A
></DT
><DT
>A.1.3. <A
HREF="faq.html#AEN1825"
> How do I get commercial support for Bugzilla?
</A
></DT
><DT
>A.1.4. <A
HREF="faq.html#AEN1834"
> What major companies or projects are currently using Bugzilla
for bug-tracking?
</A
></DT
><DT
>A.1.5. <A
HREF="faq.html#AEN1858"
> Who maintains Bugzilla?
</A
></DT
><DT
>A.1.6. <A
HREF="faq.html#AEN1864"
> How does Bugzilla stack up against other bug-tracking databases?
</A
></DT
><DT
>A.1.7. <A
HREF="faq.html#AEN1870"
> Why doesn't Bugzilla offer this or that feature or compatibility
with this other tracking software?
</A
></DT
><DT
>A.1.8. <A
HREF="faq.html#AEN1877"
> Why MySQL? I'm interested in seeing Bugzilla run on
Oracle/Sybase/Msql/PostgreSQL/MSSQL.
</A
></DT
><DT
>A.1.9. <A
HREF="faq.html#AEN1886"
> Why do the scripts say "/usr/bonsaitools/bin/perl" instead of
"/usr/bin/perl" or something else?
</A
></DT
><DT
>A.1.10. <A
HREF="faq.html#AEN1892"
> Is there an easy way to change the Bugzilla cookie name?
</A
></DT
></DL
></DD
><DT
>2. <A
HREF="faq.html#faq-phb"
>Managerial Questions</A
></DT
><DD
><DL
><DT
>A.2.1. <A
HREF="faq.html#AEN1902"
> Is Bugzilla web-based, or do you have to have specific software or
a specific operating system on your machine?
</A
></DT
><DT
>A.2.2. <A
HREF="faq.html#AEN1907"
> Can Bugzilla integrate with
Perforce (SCM software)?
</A
></DT
><DT
>A.2.3. <A
HREF="faq.html#AEN1912"
> Does Bugzilla allow the user to track multiple projects?
</A
></DT
><DT
>A.2.4. <A
HREF="faq.html#AEN1917"
> If I am on many projects, and search for all bugs assigned to me, will
Bugzilla list them for me and allow me to sort by project, severity etc?
</A
></DT
><DT
>A.2.5. <A
HREF="faq.html#AEN1922"
> Does Bugzilla allow attachments (text, screenshots, URLs etc)? If yes,
are there any that are NOT allowed?
</A
></DT
><DT
>A.2.6. <A
HREF="faq.html#AEN1927"
> Does Bugzilla allow us to define our own priorities and levels? Do we
have complete freedom to change the labels of fields and format of them, and
the choice of acceptable values?
</A
></DT
><DT
>A.2.7. <A
HREF="faq.html#AEN1934"
> Does Bugzilla provide any reporting features, metrics, graphs, etc? You
know, the type of stuff that management likes to see. :)
</A
></DT
><DT
>A.2.8. <A
HREF="faq.html#AEN1941"
> Is there email notification and if so, what do you see when you get an
email?
</A
></DT
><DT
>A.2.9. <A
HREF="faq.html#AEN1946"
> Can email notification be set up to send to multiple
people, some on the To List, CC List, BCC List etc?
</A
></DT
><DT
>A.2.10. <A
HREF="faq.html#AEN1951"
> Do users have to have any particular
type of email application?
</A
></DT
><DT
>A.2.11. <A
HREF="faq.html#AEN1958"
> Does Bugzilla allow data to be imported and exported? If I had outsiders
write up a bug report using a MS Word bug template, could that template be
imported into "matching" fields? If I wanted to take the results of a query
and export that data to MS Excel, could I do that?
</A
></DT
><DT
>A.2.12. <A
HREF="faq.html#AEN1970"
> Has anyone converted Bugzilla to another language to be used in other
countries? Is it localizable?
</A
></DT
><DT
>A.2.13. <A
HREF="faq.html#AEN1977"
> Can a user create and save reports? Can they do this in Word format?
Excel format?
</A
></DT
><DT
>A.2.14. <A
HREF="faq.html#AEN1982"
> Does Bugzilla have the ability to search by word, phrase, compound
search?
</A
></DT
><DT
>A.2.15. <A
HREF="faq.html#AEN1987"
> Does Bugzilla provide record locking when there is simultaneous access
to the same bug? Does the second person get a notice that the bug is in use
or how are they notified?
</A
></DT
><DT
>A.2.16. <A
HREF="faq.html#AEN1992"
> Are there any backup features provided?
</A
></DT
><DT
>A.2.17. <A
HREF="faq.html#AEN1998"
> Can users be on the system while a backup is in progress?
</A
></DT
><DT
>A.2.18. <A
HREF="faq.html#AEN2003"
> What type of human resources are needed to be on staff to install and
maintain Bugzilla? Specifically, what type of skills does the person need to
have? I need to find out if we were to go with Bugzilla, what types of
individuals would we need to hire and how much would that cost vs buying an
"Out-of-the-Box" solution.
</A
></DT
><DT
>A.2.19. <A
HREF="faq.html#AEN2009"
> What time frame are we looking at if we decide to hire people to install
and maintain the Bugzilla? Is this something that takes hours or weeks to
install and a couple of hours per week to maintain and customize or is this
a multi-week install process, plus a full time job for 1 person, 2 people,
etc?
</A
></DT
><DT
>A.2.20. <A
HREF="faq.html#AEN2014"
> Is there any licensing fee or other fees for using Bugzilla? Any
out-of-pocket cost other than the bodies needed as identified above?
</A
></DT
></DL
></DD
><DT
>3. <A
HREF="faq.html#faq-security"
>Bugzilla Security</A
></DT
><DD
><DL
><DT
>A.3.1. <A
HREF="faq.html#AEN2021"
> How do I completely disable MySQL security if it's giving me problems
(I've followed the instructions in the installation section of this guide)?
</A
></DT
><DT
>A.3.2. <A
HREF="faq.html#AEN2027"
> Are there any security problems with Bugzilla?
</A
></DT
><DT
>A.3.3. <A
HREF="faq.html#AEN2032"
> I've implemented the security fixes mentioned in Chris Yeh's security
advisory of 5/10/2000 advising not to run MySQL as root, and am running into
problems with MySQL no longer working correctly.
</A
></DT
></DL
></DD
><DT
>4. <A
HREF="faq.html#faq-email"
>Bugzilla Email</A
></DT
><DD
><DL
><DT
>A.4.1. <A
HREF="faq.html#AEN2039"
> I have a user who doesn't want to receive any more email from Bugzilla.
How do I stop it entirely for this user?
</A
></DT
><DT
>A.4.2. <A
HREF="faq.html#AEN2045"
> I'm evaluating/testing Bugzilla, and don't want it to send email to
anyone but me. How do I do it?
</A
></DT
><DT
>A.4.3. <A
HREF="faq.html#AEN2050"
> I want whineatnews.pl to whine at something more, or other than, only new
bugs. How do I do it?
</A
></DT
><DT
>A.4.4. <A
HREF="faq.html#AEN2056"
> I don't like/want to use Procmail to hand mail off to bug_email.pl.
What alternatives do I have?
</A
></DT
><DT
>A.4.5. <A
HREF="faq.html#AEN2063"
> How do I set up the email interface to submit/change bugs via email?
</A
></DT
><DT
>A.4.6. <A
HREF="faq.html#AEN2068"
> Email takes FOREVER to reach me from Bugzilla -- it's extremely slow.
What gives?
</A
></DT
><DT
>A.4.7. <A
HREF="faq.html#AEN2075"
> How come email from Bugzilla changes never reaches me?
</A
></DT
></DL
></DD
><DT
>5. <A
HREF="faq.html#faq-db"
>Bugzilla Database</A
></DT
><DD
><DL
><DT
>A.5.1. <A
HREF="faq.html#AEN2083"
> I've heard Bugzilla can be used with Oracle?
</A
></DT
><DT
>A.5.2. <A
HREF="faq.html#AEN2088"
> I think my database might be corrupted, or contain invalid entries. What
do I do?
</A
></DT
><DT
>A.5.3. <A
HREF="faq.html#AEN2096"
> I want to manually edit some entries in my database. How?
</A
></DT
><DT
>A.5.4. <A
HREF="faq.html#AEN2104"
> I think I've set up MySQL permissions correctly, but Bugzilla still can't
connect.
</A
></DT
><DT
>A.5.5. <A
HREF="faq.html#AEN2112"
> How do I synchronize bug information among multiple different Bugzilla
databases?
</A
></DT
></DL
></DD
><DT
>6. <A
HREF="faq.html#faq-nt"
>Bugzilla and Win32</A
></DT
><DD
><DL
><DT
>A.6.1. <A
HREF="faq.html#AEN2121"
> What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)?
</A
></DT
><DT
>A.6.2. <A
HREF="faq.html#AEN2126"
> Is there a "Bundle::Bugzilla" equivalent for Win32?
</A
></DT
><DT
>A.6.3. <A
HREF="faq.html#AEN2131"
> CGI's are failing with a "something.cgi is not a valid Windows NT
application" error. Why?
</A
></DT
><DT
>A.6.4. <A
HREF="faq.html#AEN2139"
> I'm having trouble with the perl modules for NT not being able to talk to
to the database.
</A
></DT
></DL
></DD
><DT
>7. <A
HREF="faq.html#faq-use"
>Bugzilla Usage</A
></DT
><DD
><DL
><DT
>A.7.1. <A
HREF="faq.html#AEN2160"
> How do I change my user name (email address) in Bugzilla?
</A
></DT
><DT
>A.7.2. <A
HREF="faq.html#AEN2165"
> The query page is very confusing. Isn't there a simpler way to query?
</A
></DT
><DT
>A.7.3. <A
HREF="faq.html#AEN2170"
> I'm confused by the behavior of the "accept" button in the Show Bug form.
Why doesn't it assign the bug to me when I accept it?
</A
></DT
><DT
>A.7.4. <A
HREF="faq.html#AEN2180"
> I can't upload anything into the database via the "Create Attachment"
link. What am I doing wrong?
</A
></DT
><DT
>A.7.5. <A
HREF="faq.html#AEN2185"
> How do I change a keyword in Bugzilla, once some bugs are using it?
</A
></DT
></DL
></DD
><DT
>8. <A
HREF="faq.html#faq-hacking"
>Bugzilla Hacking</A
></DT
><DD
><DL
><DT
>A.8.1. <A
HREF="faq.html#AEN2192"
> What kind of style should I use for templatization?
</A
></DT
><DT
>A.8.2. <A
HREF="faq.html#AEN2200"
> What bugs are in Bugzilla right now?
</A
></DT
><DT
>A.8.3. <A
HREF="faq.html#AEN2209"
> How can I change the default priority to a null value? For instance, have the default
priority be "---" instead of "P2"?
</A
></DT
><DT
>A.8.4. <A
HREF="faq.html#AEN2215"
> What's the best way to submit patches? What guidelines should I follow?
</A
></DT
></DL
></DD
></DL
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-general"
></A
>1. General Questions</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1813"
></A
><B
>A.1.1. </B
>
Where can I find information about Bugzilla?</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
You can stay up-to-date with the latest Bugzilla
information at <A
HREF="http://www.bugzilla.org/"
TARGET="_top"
> http://www.bugzilla.org/</A
>
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1819"
></A
><B
>A.1.2. </B
>
What license is Bugzilla distributed under?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Bugzilla is covered by the Mozilla Public License.
See details at <A
HREF="http://www.mozilla.org/MPL/"
TARGET="_top"
> http://www.mozilla.org/MPL/</A
>
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1825"
></A
><B
>A.1.3. </B
>
How do I get commercial support for Bugzilla?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
<A
HREF="http://bugzilla.org/consulting.html"
TARGET="_top"
>http://bugzilla.org/consulting.html</A
>
is a list of people and companies who have asked us to list them
as consultants for Bugzilla.
</P
><P
> <A
HREF="http://www.collab.net/"
TARGET="_top"
>www.collab.net</A
> offers
Bugzilla as part of their standard offering to large projects.
They do have some minimum fees that are pretty hefty, and generally
aren't interested in small projects.
</P
><P
> There are several experienced
Bugzilla hackers on the mailing list/newsgroup who are willing
to make themselves available for generous compensation.
Try sending a message to the mailing list asking for a volunteer.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1834"
></A
><B
>A.1.4. </B
>
What major companies or projects are currently using Bugzilla
for bug-tracking?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
There are <EM
>dozens</EM
> of major companies with public
Bugzilla sites to track bugs in their products. A few include:
<P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
>Netscape/AOL</TD
></TR
><TR
><TD
>Mozilla.org</TD
></TR
><TR
><TD
>NASA</TD
></TR
><TR
><TD
>Red Hat Software</TD
></TR
><TR
><TD
>SuSe Corp</TD
></TR
><TR
><TD
>The Horde Project</TD
></TR
><TR
><TD
>AbiSource</TD
></TR
><TR
><TD
>Real Time Enterprises, Inc</TD
></TR
><TR
><TD
>Eggheads.org</TD
></TR
><TR
><TD
>Strata Software</TD
></TR
><TR
><TD
>RockLinux</TD
></TR
><TR
><TD
>Creative Labs (makers of SoundBlaster)</TD
></TR
><TR
><TD
>The Apache Foundation</TD
></TR
><TR
><TD
>The Gnome Foundation</TD
></TR
><TR
><TD
>Ximian</TD
></TR
><TR
><TD
>Linux-Mandrake</TD
></TR
></TBODY
></TABLE
><P
></P
>
</P
><P
> Suffice to say, there are more than enough huge projects using Bugzilla
that we can safely say it's extremely popular.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1858"
></A
><B
>A.1.5. </B
>
Who maintains Bugzilla?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
A
<A
HREF="http://www.bugzilla.org/who_we_are.html"
TARGET="_top"
>core team</A
>,
led by Dave Miller (justdave@netscape.com).
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1864"
></A
><B
>A.1.6. </B
>
How does Bugzilla stack up against other bug-tracking databases?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
We can't find any head-to-head comparisons of Bugzilla against
other defect-tracking software. If you know of one, please
get in touch. However, from the author's personal
experience with other bug-trackers, Bugzilla offers
superior performance on commodity hardware, better price
(free!), more developer- friendly features (such as stored
queries, email integration, and platform independence),
improved scalability, open source code, greater
flexibility, and superior ease-of-use.
</P
><P
> If you happen to be a commercial bug-tracker vendor, please
step forward with a list of advantages your product has over
Bugzilla. We'd be happy to include it in the "Competitors"
section.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1870"
></A
><B
>A.1.7. </B
>
Why doesn't Bugzilla offer this or that feature or compatibility
with this other tracking software?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
It may be that the support has not been built yet, or that you
have not yet found it. Bugzilla is making tremendous strides in
usability, customizability, scalability, and user interface. It
is widely considered the most complete and popular open-source
bug-tracking software in existence.
</P
><P
> That doesn't mean it can't use improvement!
You can help the project along by either hacking a patch yourself
that supports the functionality you require, or else submitting a
"Request for Enhancement" (RFE) using the bug submission interface
at <A
HREF="http://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla"
TARGET="_top"
>bugzilla.mozilla.org</A
>.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1877"
></A
><B
>A.1.8. </B
>
Why MySQL? I'm interested in seeing Bugzilla run on
Oracle/Sybase/Msql/PostgreSQL/MSSQL.
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
MySQL was originally chosen because it is free, easy to install,
and was available for the hardware Netscape intended to run it on.
</P
><P
> There is currently work in progress to make Bugzilla work on
PostgreSQL and Sybase in the default distribution. You can track
the progress of these initiatives in bugs <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=98304"
TARGET="_top"
>98304</A
>
and <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=173130"
TARGET="_top"
>173130</A
>
respectively.
</P
><P
> Once both of these are done, adding support for additional
database servers should be trivial.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1886"
></A
><B
>A.1.9. </B
>
Why do the scripts say "/usr/bonsaitools/bin/perl" instead of
"/usr/bin/perl" or something else?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Mozilla.org uses /usr/bonsaitools/bin/perl, because originally
Terry wanted a place to put a version of Perl and other tools
that was strictly under his control.
</P
><P
> We always recommend that, if possible, you keep the path
as /usr/bonsaitools/bin/perl, and simply add symlink.
This will make upgrading
your Bugzilla much easier in the future.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1892"
></A
><B
>A.1.10. </B
>
Is there an easy way to change the Bugzilla cookie name?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
At present, no.
</P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-phb"
></A
>2. Managerial Questions</H3
><P
> <DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
> Questions likely to be asked by managers. :-)
</P
></TD
></TR
></TABLE
></DIV
>
</P
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1902"
></A
><B
>A.2.1. </B
>
Is Bugzilla web-based, or do you have to have specific software or
a specific operating system on your machine?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
It is web and e-mail based. You can edit bugs by sending specially
formatted email to a properly configured Bugzilla, or control via the web.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1907"
></A
><B
>A.2.2. </B
>
Can Bugzilla integrate with
Perforce (SCM software)?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Yes! You can find more information elsewhere in "The Bugzilla
Guide" in the "Integration with Third-Party Products" section.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1912"
></A
><B
>A.2.3. </B
>
Does Bugzilla allow the user to track multiple projects?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Absolutely! You can track any number of Products that can each be
composed of any number of Components.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1917"
></A
><B
>A.2.4. </B
>
If I am on many projects, and search for all bugs assigned to me, will
Bugzilla list them for me and allow me to sort by project, severity etc?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Yes.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1922"
></A
><B
>A.2.5. </B
>
Does Bugzilla allow attachments (text, screenshots, URLs etc)? If yes,
are there any that are NOT allowed?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Yes - any sort of attachment is allowed, although administrators can
configure a maximum size.
Bugzilla gives the user the option of either using the MIME-type
supplied by the browser, choosing from a pre-defined list or
manually typing any arbitrary MIME-type.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1927"
></A
><B
>A.2.6. </B
>
Does Bugzilla allow us to define our own priorities and levels? Do we
have complete freedom to change the labels of fields and format of them, and
the choice of acceptable values?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Yes. However, modifying some fields, notably those related to bug
progression states, also require adjusting the program logic to
compensate for the change.
</P
><P
> There is no GUI for adding fields to Bugzilla at this
time. You can follow development of this feature at
<A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=91037"
TARGET="_top"
>http://bugzilla.mozilla.org/show_bug.cgi?id=91037</A
>
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1934"
></A
><B
>A.2.7. </B
>
Does Bugzilla provide any reporting features, metrics, graphs, etc? You
know, the type of stuff that management likes to see. :)
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Yes. Look at <A
HREF="http://bugzilla.mozilla.org/report.cgi"
TARGET="_top"
> http://bugzilla.mozilla.org/report.cgi</A
> for samples of what
Bugzilla can do in reporting and graphing.
</P
><P
> If you can not get the reports you want from the included reporting
scripts, it is possible to hook up a professional reporting package
such as Crystal Reports using ODBC. If you choose to do this,
beware that giving direct access to the database does contain some
security implications. Even if you give read-only access to the
bugs database it will bypass the secure bugs features of Bugzilla.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1941"
></A
><B
>A.2.8. </B
>
Is there email notification and if so, what do you see when you get an
email?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Email notification is user-configurable. By default, the bug id and
Summary of the bug report accompany each email notification, along with
a list of the changes made.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1946"
></A
><B
>A.2.9. </B
>
Can email notification be set up to send to multiple
people, some on the To List, CC List, BCC List etc?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Yes.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1951"
></A
><B
>A.2.10. </B
>
Do users have to have any particular
type of email application?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Bugzilla email is sent in plain text, the most compatible mail format
on the planet.
<DIV
CLASS="note"
><P
></P
><TABLE
CLASS="note"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/note.gif"
HSPACE="5"
ALT="Note"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
> If you decide to use the bugzilla_email integration features
to allow Bugzilla to record responses to mail with the associated bug,
you may need to caution your users to set their mailer to "respond
to messages in the format in which they were sent". For security reasons
Bugzilla ignores HTML tags in comments, and if a user sends HTML-based
email into Bugzilla the resulting comment looks downright awful.
</P
></TD
></TR
></TABLE
></DIV
>
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1958"
></A
><B
>A.2.11. </B
>
Does Bugzilla allow data to be imported and exported? If I had outsiders
write up a bug report using a MS Word bug template, could that template be
imported into "matching" fields? If I wanted to take the results of a query
and export that data to MS Excel, could I do that?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Bugzilla can output buglists as HTML (the default), CSV or RDF.
The link for CSV can be found at the bottom of the buglist in HTML
format. This CSV format can easily be imported into MS Excel or
other spread-sheet applications.
</P
><P
> To use the RDF format of the buglist it is necessary to append a
<TT
CLASS="computeroutput"
>&ctype=rdf</TT
> to the URL. RDF
is meant to be machine readable and thus it is assumed that the
URL would be generated progmatically so there is no user visible
link to this format.
</P
><P
> Currently the only script included with Bugzilla that can import
data is <TT
CLASS="filename"
>importxml.pl</TT
> which is intended to be
used for importing the data generated by <TT
CLASS="filename"
>xml.cgi</TT
>
in association with bug moving. Any other use is left as an
exercise for the user.
</P
><P
> There are also scripts included in the <TT
CLASS="filename"
>contrib/</TT
>
directory for using e-mail to import information into Bugzilla,
but these scripts are not currently supported and included for
educational purposes.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1970"
></A
><B
>A.2.12. </B
>
Has anyone converted Bugzilla to another language to be used in other
countries? Is it localizable?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Yes. For more information including available translated templates,
see <A
HREF="http://www.bugzilla.org/download.html"
TARGET="_top"
>http://www.bugzilla.org/download.html</A
>.
The admin interfaces are still not included in these translated
templates and is therefore still English only. Also, there may be
issues with the charset not being declared. See <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=126266"
TARGET="_top"
>bug 126226</A
>
for more information.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1977"
></A
><B
>A.2.13. </B
>
Can a user create and save reports? Can they do this in Word format?
Excel format?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Yes. No. Yes (using the CSV format).
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1982"
></A
><B
>A.2.14. </B
>
Does Bugzilla have the ability to search by word, phrase, compound
search?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
You have no idea. Bugzilla's query interface, particularly with the
advanced Boolean operators, is incredibly versatile.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1987"
></A
><B
>A.2.15. </B
>
Does Bugzilla provide record locking when there is simultaneous access
to the same bug? Does the second person get a notice that the bug is in use
or how are they notified?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Bugzilla does not lock records. It provides mid-air collision detection,
and offers the offending user a choice of options to deal with the conflict.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1992"
></A
><B
>A.2.16. </B
>
Are there any backup features provided?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
MySQL, the database back-end for Bugzilla, allows hot-backup of data.
You can find strategies for dealing with backup considerations
at <A
HREF="http://www.mysql.com/doc/B/a/Backup.html"
TARGET="_top"
> http://www.mysql.com/doc/B/a/Backup.html</A
>
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN1998"
></A
><B
>A.2.17. </B
>
Can users be on the system while a backup is in progress?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Yes. However, commits to the database must wait
until the tables are unlocked. Bugzilla databases are typically
very small, and backups routinely take less than a minute.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2003"
></A
><B
>A.2.18. </B
>
What type of human resources are needed to be on staff to install and
maintain Bugzilla? Specifically, what type of skills does the person need to
have? I need to find out if we were to go with Bugzilla, what types of
individuals would we need to hire and how much would that cost vs buying an
"Out-of-the-Box" solution.
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
If Bugzilla is set up correctly from the start, continuing maintenance
needs are minimal and can be done easily using the web interface.
</P
><P
> Commercial Bug-tracking software typically costs somewhere upwards
of $20,000 or more for 5-10 floating licenses. Bugzilla consultation
is available from skilled members of the newsgroup. Simple questions
are answered there and then.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2009"
></A
><B
>A.2.19. </B
>
What time frame are we looking at if we decide to hire people to install
and maintain the Bugzilla? Is this something that takes hours or weeks to
install and a couple of hours per week to maintain and customize or is this
a multi-week install process, plus a full time job for 1 person, 2 people,
etc?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
It all depends on your level of commitment. Someone with much Bugzilla
experience can get you up and running in less than a day, and
your Bugzilla install can run untended for years. If your
Bugzilla strategy is critical to your business workflow, hire somebody
with reasonable UNIX or Perl skills to handle your process management and
bug-tracking maintenance & customization.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2014"
></A
><B
>A.2.20. </B
>
Is there any licensing fee or other fees for using Bugzilla? Any
out-of-pocket cost other than the bodies needed as identified above?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
No. MySQL asks, if you find their product valuable, that you purchase
a support contract from them that suits your needs.
</P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-security"
></A
>3. Bugzilla Security</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2021"
></A
><B
>A.3.1. </B
>
How do I completely disable MySQL security if it's giving me problems
(I've followed the instructions in the installation section of this guide)?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Run MySQL like this: "mysqld --skip-grant-tables". Please remember <EM
>this
makes MySQL as secure as taping a $100 to the floor of a football stadium
bathroom for safekeeping.</EM
>
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2027"
></A
><B
>A.3.2. </B
>
Are there any security problems with Bugzilla?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
The Bugzilla code has undergone a reasonably complete security audit,
and user-facing CGIs run under Perl's taint mode. However,
it is recommended that you closely examine permissions on your Bugzilla
installation, and follow the recommended security guidelines found
in The Bugzilla Guide.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2032"
></A
><B
>A.3.3. </B
>
I've implemented the security fixes mentioned in Chris Yeh's security
advisory of 5/10/2000 advising not to run MySQL as root, and am running into
problems with MySQL no longer working correctly.
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
This is a common problem, related to running out of file descriptors.
Simply add "ulimit -n unlimited" to the script which starts
mysqld.
</P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-email"
></A
>4. Bugzilla Email</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2039"
></A
><B
>A.4.1. </B
>
I have a user who doesn't want to receive any more email from Bugzilla.
How do I stop it entirely for this user?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
The user should be able to set
this in user email preferences (uncheck all boxes) or you can add
their email address to the <TT
CLASS="filename"
>data/nomail</TT
> file.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2045"
></A
><B
>A.4.2. </B
>
I'm evaluating/testing Bugzilla, and don't want it to send email to
anyone but me. How do I do it?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Edit the "newchangedmail" Param. Replace "To:" with "X-Real-To:",
replace "Cc:" with "X-Real-CC:", and add a "To: <youremailaddress>".
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2050"
></A
><B
>A.4.3. </B
>
I want whineatnews.pl to whine at something more, or other than, only new
bugs. How do I do it?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Try Klaas Freitag's excellent patch for "whineatassigned" functionality.
You can find it at<A
HREF=" http://bugzilla.mozilla.org/show_bug.cgi?id=6679"
TARGET="_top"
> http://bugzilla.mozilla.org/show_bug.cgi?id=6679</A
>. This
patch is against an older version of Bugzilla, so you must apply
the diffs manually.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2056"
></A
><B
>A.4.4. </B
>
I don't like/want to use Procmail to hand mail off to bug_email.pl.
What alternatives do I have?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
You can call bug_email.pl directly from your aliases file, with
an entry like this:
<A
NAME="AEN2060"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
> bugzilla-daemon: "|/usr/local/bin/bugzilla/contrib/bug_email.pl"
</P
></BLOCKQUOTE
>
However, this is fairly nasty and subject to problems; you also
need to set up your smrsh (sendmail restricted shell) to allow
it. In a pinch, though, it can work.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2063"
></A
><B
>A.4.5. </B
>
How do I set up the email interface to submit/change bugs via email?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
You can find an updated README.mailif file in the contrib/ directory
of your Bugzilla distribution that walks you through the setup.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2068"
></A
><B
>A.4.6. </B
>
Email takes FOREVER to reach me from Bugzilla -- it's extremely slow.
What gives?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
If you are using an alternate Mail Transport Agent (MTA other than
sendmail), make sure the options given in the "processmail" and other
scripts for all
instances of "sendmail" are correct for your MTA.
</P
><P
> If you are using Sendmail, try enabling "sendmailnow" in editparams.cgi.
If you are using Postfix, you will also need to enable <SPAN
CLASS="QUOTE"
>"sendmailnow"</SPAN
>.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2075"
></A
><B
>A.4.7. </B
>
How come email from Bugzilla changes never reaches me?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Double-check that you have not turned off email in your user preferences.
Confirm that Bugzilla is able to send email by visiting the "Log In"
link of your Bugzilla installation and clicking the "Email me a password"
button after entering your email address.
</P
><P
> If you never receive mail from Bugzilla, chances you do not have
sendmail in "/usr/lib/sendmail". Ensure sendmail lives in, or is symlinked
to, "/usr/lib/sendmail".
</P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-db"
></A
>5. Bugzilla Database</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2083"
></A
><B
>A.5.1. </B
>
I've heard Bugzilla can be used with Oracle?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Red Hat's old version of Bugzilla (based on 2.8) worked on Oracle.
Red Hat's newer version (based on 2.17.1 and soon to be merged into
the main distribution) runs on PostgreSQL. At this time we know of
no recent ports of Bugzilla to Oracle but do intend to support it
in the future (possibly the 2.20 time-frame).
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2088"
></A
><B
>A.5.2. </B
>
I think my database might be corrupted, or contain invalid entries. What
do I do?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Run the <SPAN
CLASS="QUOTE"
>"sanity check"</SPAN
> utility
(<TT
CLASS="filename"
>./sanitycheck.cgi</TT
> in the
Bugzilla_home directory) from your web browser to see! If
it finishes without errors, you're
<EM
>probably</EM
> OK. If it doesn't come back
OK (i.e. any red letters), there are certain things
Bugzilla can recover from and certain things it can't. If
it can't auto-recover, I hope you're familiar with
mysqladmin commands or have installed another way to
manage your database. Sanity Check, although it is a good
basic check on your database integrity, by no means is a
substitute for competent database administration and
avoiding deletion of data. It is not exhaustive, and was
created to do a basic check for the most common problems
in Bugzilla databases.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2096"
></A
><B
>A.5.3. </B
>
I want to manually edit some entries in my database. How?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
There is no facility in Bugzilla itself to do this. It's also generally
not a smart thing to do if you don't know exactly what you're doing.
However, if you understand SQL you can use the <B
CLASS="command"
>mysql</B
>
command line utility to manually insert, delete and modify table
information. There are also more intuitive GUI clients available.
Personal favorites of the Bugzilla team are <A
HREF="http://www.phpmyadmin.net/"
TARGET="_top"
>phpMyAdmin</A
> and <A
HREF="http://www.mysql.com/downloads/gui-mycc.html"
TARGET="_top"
>MySQL Control
Center</A
>.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2104"
></A
><B
>A.5.4. </B
>
I think I've set up MySQL permissions correctly, but Bugzilla still can't
connect.
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Try running MySQL from its binary: "mysqld --skip-grant-tables". This
will allow you to completely rule out grant tables as the cause of your
frustration. If this Bugzilla is able to connect at this point then
you need to check that you have granted proper permission to the user
password combo defined in <TT
CLASS="filename"
>localconfig</TT
>.
</P
><DIV
CLASS="warning"
><P
></P
><TABLE
CLASS="warning"
WIDTH="100%"
BORDER="0"
><TR
><TD
WIDTH="25"
ALIGN="CENTER"
VALIGN="TOP"
><IMG
SRC="../images/warning.gif"
HSPACE="5"
ALT="Warning"></TD
><TD
ALIGN="LEFT"
VALIGN="TOP"
><P
> Running MySQL with this command line option is very insecure and
should only be done when not connected to the external network
as a troubleshooting step.
</P
></TD
></TR
></TABLE
></DIV
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2112"
></A
><B
>A.5.5. </B
>
How do I synchronize bug information among multiple different Bugzilla
databases?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Well, you can synchronize or you can move bugs. Synchronization will
only work one way -- you can create a read-only copy of the database
at one site, and have it regularly updated at intervals from the main
database.
</P
><P
> MySQL has some synchronization features builtin to the latest releases.
It would be great if someone looked into the possibilities there
and provided a report to the newsgroup on how to effectively
synchronize two Bugzilla installations.
</P
><P
> If you simply need to transfer bugs from one Bugzilla to another,
checkout the "move.pl" script in the Bugzilla distribution.
</P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-nt"
></A
>6. Bugzilla and Win32</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2121"
></A
><B
>A.6.1. </B
>
What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Remove Windows. Install Linux. Install Bugzilla.
The boss will never know the difference.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2126"
></A
><B
>A.6.2. </B
>
Is there a "Bundle::Bugzilla" equivalent for Win32?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Not currently. Bundle::Bugzilla enormously simplifies Bugzilla
installation on UNIX systems. If someone can volunteer to
create a suitable PPM bundle for Win32, it would be appreciated.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2131"
></A
><B
>A.6.3. </B
>
CGI's are failing with a "something.cgi is not a valid Windows NT
application" error. Why?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Depending on what Web server you are using, you will have to configure
the Web server to treat *.cgi files as CGI scripts. In IIS, you do this by
adding *.cgi to the App Mappings with the <path>\perl.exe %s %s as the
executable.
</P
><P
> Microsoft has some advice on this matter, as well:
<A
NAME="AEN2136"
></A
><BLOCKQUOTE
CLASS="BLOCKQUOTE"
><P
> "Set application mappings. In the ISM, map the extension for the script
file(s) to the executable for the script interpreter. For example, you might
map the extension .py to Python.exe, the executable for the Python script
interpreter. Note For the ActiveState Perl script interpreter, the extension
.pl is associated with PerlIS.dll by default. If you want to change the
association of .pl to perl.exe, you need to change the application mapping.
In the mapping, you must add two percent (%) characters to the end of the
pathname for perl.exe, as shown in this example: c:\perl\bin\perl.exe %s %s"
</P
></BLOCKQUOTE
>
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2139"
></A
><B
>A.6.4. </B
>
I'm having trouble with the perl modules for NT not being able to talk to
to the database.
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Your modules may be outdated or inaccurate. Try:
<P
></P
><OL
TYPE="1"
><LI
><P
> Hitting http://www.activestate.com/ActivePerl
</P
></LI
><LI
><P
> Download ActivePerl
</P
></LI
><LI
><P
> Go to your prompt
</P
></LI
><LI
><P
> Type 'ppm'
</P
></LI
><LI
><P
> <TT
CLASS="prompt"
>PPM></TT
> <B
CLASS="command"
>install DBI DBD-mysql GD</B
>
</P
></LI
></OL
>
I reckon TimeDate and Data::Dumper come with the activeperl. You can check
the ActiveState site for packages for installation through PPM.
<A
HREF=" http://www.activestate.com/Packages/"
TARGET="_top"
> http://www.activestate.com/Packages/</A
>
</P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-use"
></A
>7. Bugzilla Usage</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2160"
></A
><B
>A.7.1. </B
>
How do I change my user name (email address) in Bugzilla?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
New in 2.16 - go to the Account section of the Preferences. You will
be emailed at both addresses for confirmation.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2165"
></A
><B
>A.7.2. </B
>
The query page is very confusing. Isn't there a simpler way to query?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
The interface was simplified by a UI designer for 2.16. Further
suggestions for improvement are welcome, but we won't sacrifice power for
simplicity.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2170"
></A
><B
>A.7.3. </B
>
I'm confused by the behavior of the "accept" button in the Show Bug form.
Why doesn't it assign the bug to me when I accept it?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
The current behavior is acceptable to bugzilla.mozilla.org and most
users. You have your choice of patches
to change this behavior, however.
<P
></P
><TABLE
BORDER="0"
><TBODY
><TR
><TD
><A
HREF="http://bugzilla.mozilla.org/showattachment.cgi?attach_id=8029"
TARGET="_top"
> Add a "and accept bug" radio button</A
></TD
></TR
><TR
><TD
><A
HREF="http://bugzilla.mozilla.org/showattachment.cgi?attach_id=8153"
TARGET="_top"
> "Accept" button automatically assigns to you</A
></TD
></TR
></TBODY
></TABLE
><P
></P
>
Note that these patches are somewhat dated. You will need to apply
them manually.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2180"
></A
><B
>A.7.4. </B
>
I can't upload anything into the database via the "Create Attachment"
link. What am I doing wrong?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
The most likely cause is a very old browser or a browser that is
incompatible with file upload via POST. Download the latest Netscape,
Microsoft, or Mozilla browser to handle uploads correctly.
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2185"
></A
><B
>A.7.5. </B
>
How do I change a keyword in Bugzilla, once some bugs are using it?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
In the Bugzilla administrator UI, edit the keyword and it will let you
replace the old keyword name with a new one. This will cause a problem
with the keyword cache. Run sanitycheck.cgi to fix it.
</P
></DIV
></DIV
></DIV
><DIV
CLASS="qandadiv"
><H3
><A
NAME="faq-hacking"
></A
>8. Bugzilla Hacking</H3
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2192"
></A
><B
>A.8.1. </B
>
What kind of style should I use for templatization?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Gerv and Myk suggest a 2-space indent, with embedded code sections on
their own line, in line with outer tags. Like this:</P
><TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
> <fred>
[% IF foo %]
<bar>
[% FOREACH x = barney %]
<tr>
<td>
[% x %]
</td>
<tr>
[% END %]
[% END %]
</fred>
</PRE
></FONT
></TD
></TR
></TABLE
><P
> Myk also recommends you turn on PRE_CHOMP in the template
initialization to prevent bloating of HTML with unnecessary whitespace.
</P
><P
>Please note that many have differing opinions on this subject,
and the existing templates in Bugzilla espouse both this and a 4-space
style. Either is acceptable; the above is preferred.</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2200"
></A
><B
>A.8.2. </B
>
What bugs are in Bugzilla right now?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
Try <A
HREF="http://bugzilla.mozilla.org/buglist.cgi?bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&product=Bugzilla"
TARGET="_top"
> this link</A
> to view current bugs or requests for
enhancement for Bugzilla.
</P
><P
> You can view bugs marked for 2.18 release
<A
HREF="http://bugzilla.mozilla.org/buglist.cgi?product=Bugzilla&target_milestone=Bugzilla+2.18"
TARGET="_top"
>here</A
>.
This list includes bugs for the 2.18 release that have already
been fixed and checked into CVS. Please consult the
<A
HREF="http://www.mozilla.org/projects/bugzilla/"
TARGET="_top"
> Bugzilla Project Page</A
> for details on how to
check current sources out of CVS so you can have these
bug fixes early!
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2209"
></A
><B
>A.8.3. </B
>
How can I change the default priority to a null value? For instance, have the default
priority be "---" instead of "P2"?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
>
This is well-documented here: <A
HREF="http://bugzilla.mozilla.org/show_bug.cgi?id=49862"
TARGET="_top"
> http://bugzilla.mozilla.org/show_bug.cgi?id=49862</A
>. Ultimately, it's as easy
as adding the "---" priority field to your localconfig file in the appropriate area,
re-running checksetup.pl, and then changing the default priority in your browser using
"editparams.cgi".
</P
></DIV
></DIV
><DIV
CLASS="qandaentry"
><DIV
CLASS="question"
><P
><A
NAME="AEN2215"
></A
><B
>A.8.4. </B
>
What's the best way to submit patches? What guidelines should I follow?
</P
></DIV
><DIV
CLASS="answer"
><P
><B
> </B
><P
></P
><OL
TYPE="1"
><LI
><P
> Enter a bug into bugzilla.mozilla.org for the <SPAN
CLASS="QUOTE"
>"<A
HREF="http://bugzilla.mozilla.org/enter_bug.cgi?product=Bugzilla"
TARGET="_top"
>Bugzilla</A
>"</SPAN
>
product.
</P
></LI
><LI
><P
> Upload your patch as a unified diff (having used "diff -u" against
the <EM
>current sources</EM
> checked out of CVS),
or new source file by clicking
"Create a new attachment" link on the bug page you've just created, and
include any descriptions of database changes you may make, into the bug
ID you submitted in step #1. Be sure and click the "Patch" checkbox
to indicate the text you are sending is a patch!
</P
></LI
><LI
><P
> Announce your patch and the associated URL
(http://bugzilla.mozilla.org/show_bug.cgi?id=XXXXXX) for discussion in
the newsgroup (netscape.public.mozilla.webtools). You'll get a really
good, fairly immediate reaction to the implications of your patch,
which will also give us an idea how well-received the change would
be.
</P
></LI
><LI
><P
> If it passes muster with minimal modification, the person to whom
the bug is assigned in Bugzilla is responsible for seeing the patch
is checked into CVS.
</P
></LI
><LI
><P
> Bask in the glory of the fact that you helped write the most successful
open-source bug-tracking software on the planet :)
</P
></LI
></OL
></P
></DIV
></DIV
></DIV
></DIV
></DIV
><DIV
CLASS="NAVFOOTER"
><HR
ALIGN="LEFT"
WIDTH="100%"><TABLE
SUMMARY="Footer navigation table"
WIDTH="100%"
BORDER="0"
CELLPADDING="0"
CELLSPACING="0"
><TR
><TD
WIDTH="33%"
ALIGN="left"
VALIGN="top"
><A
HREF="integration.html"
ACCESSKEY="P"
>Prev</A
></TD
><TD
WIDTH="34%"
ALIGN="center"
VALIGN="top"
><A
HREF="index.html"
ACCESSKEY="H"
>Home</A
></TD
><TD
WIDTH="33%"
ALIGN="right"
VALIGN="top"
><A
HREF="database.html"
ACCESSKEY="N"
>Next</A
></TD
></TR
><TR
><TD
WIDTH="33%"
ALIGN="left"
VALIGN="top"
>Integrating Bugzilla with Third-Party Tools</TD
><TD
WIDTH="34%"
ALIGN="center"
VALIGN="top"
> </TD
><TD
WIDTH="33%"
ALIGN="right"
VALIGN="top"
>The Bugzilla Database</TD
></TR
></TABLE
></DIV
></BODY
></HTML
>
|
