1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
|
<HTML
><HEAD
><TITLE
>Troubleshooting</TITLE
><META
NAME="GENERATOR"
CONTENT="Modular DocBook HTML Stylesheet Version 1.76b+
"><LINK
REL="HOME"
TITLE="The Bugzilla Guide - 2.17.4 Development Release"
HREF="index.html"><LINK
REL="UP"
TITLE="Installation"
HREF="installation.html"><LINK
REL="PREVIOUS"
TITLE="HTTP Server Configuration"
HREF="http.html"><LINK
REL="NEXT"
TITLE="Administering Bugzilla"
HREF="administration.html"></HEAD
><BODY
CLASS="section"
BGCOLOR="#FFFFFF"
TEXT="#000000"
LINK="#0000FF"
VLINK="#840084"
ALINK="#0000FF"
><DIV
CLASS="NAVHEADER"
><TABLE
SUMMARY="Header navigation table"
WIDTH="100%"
BORDER="0"
CELLPADDING="0"
CELLSPACING="0"
><TR
><TH
COLSPAN="3"
ALIGN="center"
>The Bugzilla Guide - 2.17.4 Development Release</TH
></TR
><TR
><TD
WIDTH="10%"
ALIGN="left"
VALIGN="bottom"
><A
HREF="http.html"
ACCESSKEY="P"
>Prev</A
></TD
><TD
WIDTH="80%"
ALIGN="center"
VALIGN="bottom"
>Chapter 4. Installation</TD
><TD
WIDTH="10%"
ALIGN="right"
VALIGN="bottom"
><A
HREF="administration.html"
ACCESSKEY="N"
>Next</A
></TD
></TR
></TABLE
><HR
ALIGN="LEFT"
WIDTH="100%"></DIV
><DIV
CLASS="section"
><H1
CLASS="section"
><A
NAME="troubleshooting"
></A
>4.5. Troubleshooting</H1
><P
>This section gives solutions to common Bugzilla installation
problems.
</P
><DIV
CLASS="section"
><H2
CLASS="section"
><A
NAME="AEN1086"
></A
>4.5.1. Bundle::Bugzilla makes me upgrade to Perl 5.6.1</H2
><P
> Try executing <B
CLASS="command"
>perl -MCPAN -e 'install CPAN'</B
>
and then continuing.
</P
><P
> Certain older versions of the CPAN toolset were somewhat naive about how
to upgrade Perl modules. When a couple of modules got rolled into the core
Perl distribution for 5.6.1, CPAN thought that the best way to get those
modules up to date was to haul down the Perl distribution itself and
build it. Needless to say, this has caused headaches for just about
everybody. Upgrading to a newer version of CPAN with the
commandline above should fix things.
</P
></DIV
><DIV
CLASS="section"
><H2
CLASS="section"
><A
NAME="AEN1091"
></A
>4.5.2. DBD::Sponge::db prepare failed</H2
><P
> The following error message may appear due to a bug in DBD::mysql
(over which the Bugzilla team have no control):
</P
><TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
> DBD::Sponge::db prepare failed: Cannot determine NUM_OF_FIELDS at D:/Perl/site/lib/DBD/mysql.pm line 248.
SV = NULL(0x0) at 0x20fc444
REFCNT = 1
FLAGS = (PADBUSY,PADMY)
</PRE
></FONT
></TD
></TR
></TABLE
><P
> To fix this, go to
<TT
CLASS="filename"
><path-to-perl>/lib/DBD/sponge.pm</TT
>
in your Perl installation and replace
</P
><TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
> my $numFields;
if ($attribs->{'NUM_OF_FIELDS'}) {
$numFields = $attribs->{'NUM_OF_FIELDS'};
} elsif ($attribs->{'NAME'}) {
$numFields = @{$attribs->{NAME}};
</PRE
></FONT
></TD
></TR
></TABLE
><P
> by
</P
><TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
> my $numFields;
if ($attribs->{'NUM_OF_FIELDS'}) {
$numFields = $attribs->{'NUM_OF_FIELDS'};
} elsif ($attribs->{'NAMES'}) {
$numFields = @{$attribs->{NAMES}};
</PRE
></FONT
></TD
></TR
></TABLE
><P
> (note the S added to NAME.)
</P
></DIV
><DIV
CLASS="section"
><H2
CLASS="section"
><A
NAME="paranoid-security"
></A
>4.5.3. cannot chdir(/var/spool/mqueue)</H2
><P
>If you are installing Bugzilla on SuSE Linux, or some other
distributions with
<SPAN
CLASS="QUOTE"
>"paranoid"</SPAN
>
security options, it is possible that the checksetup.pl script may fail
with the error:
<TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>cannot chdir(/var/spool/mqueue): Permission denied
</PRE
></FONT
></TD
></TR
></TABLE
>
</P
><P
> This is because your
<TT
CLASS="filename"
>/var/spool/mqueue</TT
>
directory has a mode of
<SPAN
CLASS="QUOTE"
>"drwx------"</SPAN
>. Type
<B
CLASS="command"
>chmod 755
<TT
CLASS="filename"
>/var/spool/mqueue</TT
>
</B
>
as root to fix this problem.
</P
></DIV
><DIV
CLASS="section"
><H2
CLASS="section"
><A
NAME="trouble-filetemp"
></A
>4.5.4. Your vendor has not defined Fcntl macro O_NOINHERIT</H2
><P
>This is caused by a bug in the version of
<SPAN
CLASS="productname"
>File::Temp</SPAN
> that is distributed with perl
5.6.0. Many minor variations of this error have been reported. Examples
can be found in <A
HREF="troubleshooting.html#trouble-filetemp-errors"
>Figure 4-2</A
>.
</P
><DIV
CLASS="figure"
><A
NAME="trouble-filetemp-errors"
></A
><P
><B
>Figure 4-2. Other File::Temp error messages</B
></P
><TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
> Your vendor has not defined Fcntl macro O_NOINHERIT, used
at /usr/lib/perl5/site_perl/5.6.0/File/Temp.pm line 208.
Your vendor has not defined Fcntl macro O_EXLOCK, used
at /usr/lib/perl5/site_perl/5.6.0/File/Temp.pm line 210.
Your vendor has not defined Fcntl macro O_TEMPORARY, used
at /usr/lib/perl5/site_perl/5.6.0/File/Temp.pm line 233.
</PRE
></FONT
></TD
></TR
></TABLE
></DIV
><P
>Numerous people have reported that upgrading to version 5.6.1
or higher solved the problem for them. A less involved fix is to apply
the patch in <A
HREF="troubleshooting.html#trouble-filetemp-patch"
>Figure 4-3</A
>. The patch is also
available as a <A
HREF="../xml/filetemp.patch"
TARGET="_top"
>patch file</A
>.
</P
><DIV
CLASS="figure"
><A
NAME="trouble-filetemp-patch"
></A
><P
><B
>Figure 4-3. Patch for File::Temp in Perl 5.6.0</B
></P
><TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
> --- File/Temp.pm.orig Thu Feb 6 16:26:00 2003
+++ File/Temp.pm Thu Feb 6 16:26:23 2003
@@ -205,6 +205,7 @@
# eg CGI::Carp
local $SIG{__DIE__} = sub {};
local $SIG{__WARN__} = sub {};
+ local *CORE::GLOBAL::die = sub {};
$bit = &$func();
1;
};
@@ -226,6 +227,7 @@
# eg CGI::Carp
local $SIG{__DIE__} = sub {};
local $SIG{__WARN__} = sub {};
+ local *CORE::GLOBAL::die = sub {};
$bit = &$func();
1;
};
</PRE
></FONT
></TD
></TR
></TABLE
></DIV
></DIV
></DIV
><DIV
CLASS="NAVFOOTER"
><HR
ALIGN="LEFT"
WIDTH="100%"><TABLE
SUMMARY="Footer navigation table"
WIDTH="100%"
BORDER="0"
CELLPADDING="0"
CELLSPACING="0"
><TR
><TD
WIDTH="33%"
ALIGN="left"
VALIGN="top"
><A
HREF="http.html"
ACCESSKEY="P"
>Prev</A
></TD
><TD
WIDTH="34%"
ALIGN="center"
VALIGN="top"
><A
HREF="index.html"
ACCESSKEY="H"
>Home</A
></TD
><TD
WIDTH="33%"
ALIGN="right"
VALIGN="top"
><A
HREF="administration.html"
ACCESSKEY="N"
>Next</A
></TD
></TR
><TR
><TD
WIDTH="33%"
ALIGN="left"
VALIGN="top"
>HTTP Server Configuration</TD
><TD
WIDTH="34%"
ALIGN="center"
VALIGN="top"
><A
HREF="installation.html"
ACCESSKEY="U"
>Up</A
></TD
><TD
WIDTH="33%"
ALIGN="right"
VALIGN="top"
>Administering Bugzilla</TD
></TR
></TABLE
></DIV
></BODY
></HTML
>
|
