summaryrefslogtreecommitdiffstats
path: root/docs/html/troubleshooting.html
blob: 7a4a32d7de8fc8628bd8e91da829306c7df25cab (plain)
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
<HTML
><HEAD
><TITLE
>Troubleshooting</TITLE
><META
NAME="GENERATOR"
CONTENT="Modular DocBook HTML Stylesheet Version 1.76b+
"><LINK
REL="HOME"
TITLE="The Bugzilla Guide"
HREF="index.html"><LINK
REL="UP"
TITLE="Installation"
HREF="installation.html"><LINK
REL="PREVIOUS"
TITLE="Mac OS X Installation Notes"
HREF="osx.html"><LINK
REL="NEXT"
TITLE="Administering Bugzilla"
HREF="administration.html"></HEAD
><BODY
CLASS="section"
BGCOLOR="#FFFFFF"
TEXT="#000000"
LINK="#0000FF"
VLINK="#840084"
ALINK="#0000FF"
><DIV
CLASS="NAVHEADER"
><TABLE
SUMMARY="Header navigation table"
WIDTH="100%"
BORDER="0"
CELLPADDING="0"
CELLSPACING="0"
><TR
><TH
COLSPAN="3"
ALIGN="center"
>The Bugzilla Guide</TH
></TR
><TR
><TD
WIDTH="10%"
ALIGN="left"
VALIGN="bottom"
><A
HREF="osx.html"
ACCESSKEY="P"
>Prev</A
></TD
><TD
WIDTH="80%"
ALIGN="center"
VALIGN="bottom"
>Chapter 4. Installation</TD
><TD
WIDTH="10%"
ALIGN="right"
VALIGN="bottom"
><A
HREF="administration.html"
ACCESSKEY="N"
>Next</A
></TD
></TR
></TABLE
><HR
ALIGN="LEFT"
WIDTH="100%"></DIV
><DIV
CLASS="section"
><H1
CLASS="section"
><A
NAME="troubleshooting">4.5. Troubleshooting</H1
><P
>This section gives solutions to common Bugzilla installation
    problems.
    </P
><DIV
CLASS="section"
><H2
CLASS="section"
><A
NAME="AEN1218">4.5.1. Bundle::Bugzilla makes me upgrade to Perl 5.6.1</H2
><P
>&#13;      Try executing <B
CLASS="command"
>perl -MCPAN -e 'install CPAN'</B
>
      and then continuing.
      </P
><P
>&#13;      Certain older versions of the CPAN toolset were somewhat naive about how
      to upgrade Perl modules. When a couple of modules got rolled into the core
      Perl distribution for 5.6.1, CPAN thought that the best way to get those
      modules up to date was to haul down the Perl distribution itself and
      build it. Needless to say, this has caused headaches for just about
      everybody. Upgrading to a newer version of CPAN with the
      commandline above should fix things.
      </P
></DIV
><DIV
CLASS="section"
><H2
CLASS="section"
><A
NAME="AEN1223">4.5.2. DBD::Sponge::db prepare failed</H2
><P
>&#13;        The following error message may appear due to a bug in DBD::mysql
        (over which the Bugzilla team have no control):
      </P
><TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
> DBD::Sponge::db prepare failed: Cannot determine NUM_OF_FIELDS at D:/Perl/site/lib/DBD/mysql.pm line 248.
  SV = NULL(0x0) at 0x20fc444
  REFCNT = 1
  FLAGS = (PADBUSY,PADMY)
</PRE
></FONT
></TD
></TR
></TABLE
><P
>&#13;        To fix this, go to 
        <TT
CLASS="filename"
>&#60;path-to-perl&#62;/lib/DBD/sponge.pm</TT
> 
        in your Perl installation and replace
      </P
><TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
> my $numFields;
 if ($attribs-&#62;{'NUM_OF_FIELDS'}) {
     $numFields = $attribs-&#62;{'NUM_OF_FIELDS'};
 } elsif ($attribs-&#62;{'NAME'}) {
     $numFields = @{$attribs-&#62;{NAME}};
</PRE
></FONT
></TD
></TR
></TABLE
><P
>&#13;        by
      </P
><TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
> my $numFields;
 if ($attribs-&#62;{'NUM_OF_FIELDS'}) {
     $numFields = $attribs-&#62;{'NUM_OF_FIELDS'};
 } elsif ($attribs-&#62;{'NAMES'}) {
     $numFields = @{$attribs-&#62;{NAMES}};
</PRE
></FONT
></TD
></TR
></TABLE
><P
>&#13;        (note the S added to NAME.)      
      </P
></DIV
><DIV
CLASS="section"
><H2
CLASS="section"
><A
NAME="paranoid-security">4.5.3. cannot chdir(/var/spool/mqueue)</H2
><P
>If you are installing Bugzilla on SuSE Linux, or some other
      distributions with 
      <SPAN
CLASS="QUOTE"
>"paranoid"</SPAN
>
      security options, it is possible that the checksetup.pl script may fail
      with the error: 
<TABLE
BORDER="0"
BGCOLOR="#E0E0E0"
WIDTH="100%"
><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
>cannot chdir(/var/spool/mqueue): Permission denied
</PRE
></FONT
></TD
></TR
></TABLE
>
      </P
><P
>&#13;      This is because your 
      <TT
CLASS="filename"
>/var/spool/mqueue</TT
>
      directory has a mode of 
      <SPAN
CLASS="QUOTE"
>"drwx------"</SPAN
>. Type 
      <B
CLASS="command"
>chmod 755 
      <TT
CLASS="filename"
>/var/spool/mqueue</TT
>
      </B
>
      as root to fix this problem.
      </P
></DIV
></DIV
><DIV
CLASS="NAVFOOTER"
><HR
ALIGN="LEFT"
WIDTH="100%"><TABLE
SUMMARY="Footer navigation table"
WIDTH="100%"
BORDER="0"
CELLPADDING="0"
CELLSPACING="0"
><TR
><TD
WIDTH="33%"
ALIGN="left"
VALIGN="top"
><A
HREF="osx.html"
ACCESSKEY="P"
>Prev</A
></TD
><TD
WIDTH="34%"
ALIGN="center"
VALIGN="top"
><A
HREF="index.html"
ACCESSKEY="H"
>Home</A
></TD
><TD
WIDTH="33%"
ALIGN="right"
VALIGN="top"
><A
HREF="administration.html"
ACCESSKEY="N"
>Next</A
></TD
></TR
><TR
><TD
WIDTH="33%"
ALIGN="left"
VALIGN="top"
>Mac OS X Installation Notes</TD
><TD
WIDTH="34%"
ALIGN="center"
VALIGN="top"
><A
HREF="installation.html"
ACCESSKEY="U"
>Up</A
></TD
><TD
WIDTH="33%"
ALIGN="right"
VALIGN="top"
>Administering Bugzilla</TD
></TR
></TABLE
></DIV
></BODY
></HTML
>