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> For many years, defect-tracking software has remained principally the domain
of large software development houses. Even then, most shops never bothered
with bug-tracking software, and instead simply relied on shared lists and
email to monitor the status of defects. This procedure is error-prone and
tends to cause those bugs judged least significant by developers to be
dropped or ignored
</P
><P
> These days, many companies are finding that integrated defect-tracking
systems reduce downtime, increase productivity, and raise customer
satisfaction with their systems. Along with full disclosure, an open
bug-tracker allows manufacturers to keep in touch with their clients
and resellers, to communicate about problems effectively throughout
the data management chain. Many corporations have also discovered that
defect-tracking helps reduce costs by providing IT support accountability,
telephone support knowledge bases, and a common, well-understood system
for accounting for unusual system or software issues.
</P
><P
> But why should <EM
>you</EM
> use Bugzilla?
</P
><P
> Bugzilla is very adaptable to various situations. Known uses currently
include IT support queues, Systems Administration deployment management,
chip design and development problem tracking (both pre-and-post fabrication),
and software and hardware bug tracking for luminaries such as Redhat, Loki software,
Linux-Mandrake, and VA Systems. Combined with systems such as CVS, Bonsai,
or Perforce SCM, Bugzilla provides a powerful, easy-to-use solution to
configuration management and replication problems
</P
><P
> Bugzilla can dramatically increase the productivity and accountability
of individual employees by providing a documented workflow and positive
feedback for good performance. How many times do you wake up in the
morning, remembering that you were supposed to do *something* today,
but you just can't quite remember? Put it in Bugzilla, and you have a record
of it from which you can extrapolate milestones, predict product versions
for integration, and by using Bugzilla's e-mail integration features
be able to follow the discussion trail that led to critical decisions.
</P
><P
> Ultimately, Bugzilla puts the power in your hands to improve your value
to your employer or business while providing a usable framework for your natural
attention to detail and knowledge store to flourish.
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