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><A
NAME="why">2.2. Why Should We Use Bugzilla?</H1
><P
>For many years, defect-tracking software has remained principally
the domain of large software development houses. Even then, most shops
never bothered with bug-tracking software, and instead simply relied on
shared lists and email to monitor the status of defects. This procedure
is error-prone and tends to cause those bugs judged least significant by
developers to be dropped or ignored.</P
><P
>These days, many companies are finding that integrated
defect-tracking systems reduce downtime, increase productivity, and raise
customer satisfaction with their systems. Along with full disclosure, an
open bug-tracker allows manufacturers to keep in touch with their clients
and resellers, to communicate about problems effectively throughout the
data management chain. Many corporations have also discovered that
defect-tracking helps reduce costs by providing IT support
accountability, telephone support knowledge bases, and a common,
well-understood system for accounting for unusual system or software
issues.</P
><P
>But why should
<EM
>you</EM
>
use Bugzilla?</P
><P
>Bugzilla is very adaptable to various situations. Known uses
currently include IT support queues, Systems Administration deployment
management, chip design and development problem tracking (both
pre-and-post fabrication), and software and hardware bug tracking for
luminaries such as Redhat, NASA, Linux-Mandrake, and VA Systems.
Combined with systems such as
<A
HREF="http://www.cvshome.org"
TARGET="_top"
>CVS</A
>,
<A
HREF="http://www.mozilla.org/bonsai.html"
TARGET="_top"
>Bonsai</A
>, or
<A
HREF="http://www.perforce.com"
TARGET="_top"
>Perforce SCM</A
>, Bugzilla
provides a powerful, easy-to-use solution to configuration management and
replication problems.</P
><P
>Bugzilla can dramatically increase the productivity and
accountability of individual employees by providing a documented workflow
and positive feedback for good performance. How many times do you wake up
in the morning, remembering that you were supposed to do
<EM
>something</EM
>
today, but you just can't quite remember? Put it in Bugzilla, and you
have a record of it from which you can extrapolate milestones, predict
product versions for integration, and follow the discussion trail
that led to critical decisions.</P
><P
>Ultimately, Bugzilla puts the power in your hands to improve your
value to your employer or business while providing a usable framework for
your natural attention to detail and knowledge store to flourish.</P
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