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authorgerv%gerv.net <>2004-01-16 07:34:12 +0100
committergerv%gerv.net <>2004-01-16 07:34:12 +0100
commit4bbb07e8048ef859cfc29c6b9d221840f2c6aed1 (patch)
tree69ebbdef36708c17345d3220223190a3ce0b682e /docs/xml/introduction.xml
parent85e651ef9836d43613c3bb55f7c1c3ff150f76d0 (diff)
downloadbugzilla-4bbb07e8048ef859cfc29c6b9d221840f2c6aed1.tar.gz
bugzilla-4bbb07e8048ef859cfc29c6b9d221840f2c6aed1.tar.xz
Phase 1 of a big documentation update before 2.17.6.
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-rw-r--r--docs/xml/introduction.xml86
1 files changed, 33 insertions, 53 deletions
diff --git a/docs/xml/introduction.xml b/docs/xml/introduction.xml
index 8b09fe2b5..d01e39979 100644
--- a/docs/xml/introduction.xml
+++ b/docs/xml/introduction.xml
@@ -1,23 +1,44 @@
<chapter id="introduction">
<title>Introduction</title>
- <section id="whatis">
+ <section id="what-is-bugzilla">
<title>What is Bugzilla?</title>
<para>
Bugzilla is a bug- or issue-tracking system. Bug-tracking
systems allow individual or groups of developers effectively to keep track
- of outstanding problems with their product.
- Bugzilla was originally
- written by Terry Weissman in a programming language called TCL, to
- replace a rudimentary bug-tracking database used internally by Netscape
- Communications. Terry later ported Bugzilla to Perl from TCL, and in Perl
- it remains to this day. Most commercial defect-tracking software vendors
- at the time charged enormous licensing fees, and Bugzilla quickly became
- a favorite of the open-source crowd (with its genesis in the open-source
- browser project, Mozilla). It is now the de-facto standard
- defect-tracking system against which all others are measured.
+ of outstanding problems with their products.
</para>
+
+ <para><emphasis>Do we need more here?</emphasis></para>
+
+ </section>
+
+ <section id="why-tracking">
+ <title>Why use a bug-tracking system?</title>
+
+ <para>For many years, defect-tracking software was principally
+ the domain of large software development houses. Most smaller shops
+ simply relied on
+ shared lists and email to monitor the status of defects. This procedure
+ was error-prone and tended to cause those bugs judged least significant by
+ developers to be dropped or ignored.</para>
+
+ <para>Integrated
+ defect-tracking systems reduce downtime, increase productivity, and raise
+ customer satisfaction with their systems. Along with full disclosure, an
+ open bug-tracker allows you to keep in touch with your clients
+ and resellers, to communicate about problems effectively throughout the
+ data management chain. Many corporations have also discovered that
+ defect-tracking helps reduce costs by providing IT support
+ accountability, telephone support knowledge bases, and a common,
+ well-understood method for accounting for unusual system or software
+ issues.</para>
+
+ </section>
+
+ <section id="why-bugzilla">
+ <title>Why use Bugzilla?</title>
<para>Bugzilla boasts many advanced features. These include:
<itemizedlist>
@@ -71,34 +92,7 @@
</listitem>
</itemizedlist>
</para>
- </section>
-
- <section id="why">
- <title>Why Should We Use Bugzilla?</title>
-
- <para>For many years, defect-tracking software has remained principally
- the domain of large software development houses. Even then, most shops
- never bothered with bug-tracking software, and instead simply relied on
- shared lists and email to monitor the status of defects. This procedure
- is error-prone and tends to cause those bugs judged least significant by
- developers to be dropped or ignored.</para>
-
- <para>These days, many companies are finding that integrated
- defect-tracking systems reduce downtime, increase productivity, and raise
- customer satisfaction with their systems. Along with full disclosure, an
- open bug-tracker allows manufacturers to keep in touch with their clients
- and resellers, to communicate about problems effectively throughout the
- data management chain. Many corporations have also discovered that
- defect-tracking helps reduce costs by providing IT support
- accountability, telephone support knowledge bases, and a common,
- well-understood system for accounting for unusual system or software
- issues.</para>
-
- <para>But why should
- <emphasis>you</emphasis>
-
- use Bugzilla?</para>
-
+
<para>Bugzilla is very adaptable to various situations. Known uses
currently include IT support queues, Systems Administration deployment
management, chip design and development problem tracking (both
@@ -110,20 +104,6 @@
<ulink url="http://www.perforce.com">Perforce SCM</ulink>, Bugzilla
provides a powerful, easy-to-use solution to configuration management and
replication problems.</para>
-
- <para>Bugzilla can dramatically increase the productivity and
- accountability of individual employees by providing a documented workflow
- and positive feedback for good performance. How many times do you wake up
- in the morning, remembering that you were supposed to do
- <emphasis>something</emphasis>
- today, but you just can't quite remember? Put it in Bugzilla, and you
- have a record of it from which you can extrapolate milestones, predict
- product versions for integration, and follow the discussion trail
- that led to critical decisions.</para>
-
- <para>Ultimately, Bugzilla puts the power in your hands to improve your
- value to your employer or business while providing a usable framework for
- your natural attention to detail and knowledge store to flourish.</para>
</section>
</chapter>